Disneyland® Park Accessibility
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PRACTICAL INFORMATION WHICH ATTRACTIONS? EPILEPSY AND PHOTOSENSITIVITY DISNEYLAND® PARIS WHERE? • All attractions in both Disney® Parks; Certain attractions may affect/disturb guests who are prone to epilepsy. • A timed reservation system has been introduced to make things easier RESORT DISNEYLAND PARK: ® for you and your helper(s); Please don’t hesitate to go to Donald Desk or City Hall in • Disneyland® Park or Studio Services in Walt Disney Studios® Park Donald Desk; Town Square • Simply show your card to the Cast Member at the attraction entrance. • Disney® Hotels City Hall. He/she will give you a specific time at which to return. A second for more information. WALT DISNEY STUDIOS® PARK: City Hall 2 reservation can only be made once the first one has expired, and so on. We would advise anyone who suffers from photosensitivity to seek Disneyland® Hotel Disney’s Hotel Santa Fe® • ® Studio Services. ® Disneyland Park advice from their doctor prior to visiting Disneyland Paris. Disney’s Hotel New York® Disney’s Hotel Cheyenne® 3 DOCUMENTS REQUIRED 1 Numerous special visual and lighting effects are used in both Disney’s Newport Bay Club® Disney’s Davy Crockett Ranch GO THERE FOR A medical certificate: Accessibility Map Disney® Parks: Disney’s Sequoia Lodge® • The Guide to the 2 Disney® Parks; • original copy; • • strobe lights; The entertainment Programme, • in French or English; • pulsating lights; which lists the times of shows, • Partner Hotels signed and stamped by the doctor; • exterior building illuminations (strobe light effects used in external parades and Disney Character Donald Desk • issued less than 3 months previously and certifying that the person has neon signs, for example); Vienna House Meet ’n’ Greets; Radisson Blu Hotel a temporary medical condition (e.g. is wearing a cast on a lower limb) • disco lighting (mirror balls, flashing and rotating dance floor lights, etc.); Magic Circus Hotel • The opportunity to book a table • various effects used in our attractions and shows (such as photo Hôtel l’Elysée Val d’Europe or is pregnant. Algonquin’s Explorers Hotel at one of our many restaurants; flashes, flashes of lightning or explosions). Adagio Marne-la-Vallée • Informative brochures; HELPERS Val d’Europe Hôtel Kyriad • The Accessibility Map for the Disney Parks; Vienna House B&B Hôtel • No more than 4 people. • Access cards to facilitate access to attractions. Dream Castle Hotel If the cardholder is not going on the attraction, the helper(s) must join Our Cast Members will gladly answer all your questions. They will also issue you the standard queue. GUIDE AND ASSISTANCE DOGS with an access card when appropriate, and will let you know which attractions Guide and assistance dogs are welcome: Services & Activities are the most easily accessible according to your disability or specific needs. • throughout the Resort, Île-de-France tourist office We would encourage you to ensure you are fully prepared by reading-up on • on certain attractions (please see the detailed attraction what each attraction actually entails, as some guests may find certain attractions PRIORITY CARD charts overleaf). frightening (take a look at the detailed attraction charts overleaf). WHICH GUESTS? DISNEYLAND® PARK We allow guide and assistance dogs to use the gardens. We would F • Disabled guests (who are officially registered as disabled). advise you to bring a bowl so that your dog can drink regularly TRAIN STATION (TGV + RER) The Disney® Parks operate a no-smoking policy, which also E throughout the day. applies to e-cigarettes and vaporizers. Special areas have been set A B DISNEY HOTELS K M aside for those who wish to smoke. These areas are clearly indicated in WHICH ATTRACTIONS? Please note that Cast Members are not authorised to look after your ® D L this Accessibility Map. Please smoke only in these designated areas. dog. If you wish to go on an attraction that does not accept dogs, you DISNEY® VILLAGE • All attractions and photo locations in both Disney® Parks; will have to leave him/her with one of your helpers. N • C To make your experience more enjoyable, a timed reservation system WALT DISNEY STUDIOS® PARK has been introduced to handle high demand for priority access at I J GOLF DISNEYLAND® EASY ACCESS TRAIL attractions with limited capacity. WHAT IS THE EASY ACCESS TRAIL? TOP TIP! If you prefer to visit the Disney® Parks without your H A suitable, practical and safe route around the Disney Parks. guide or assistance dog, you can leave him/her at our Animal DOCUMENTS REQUIRED Care Centre free of charge for the day (you will be asked to WHY? show your dog’s national ID certificate and vaccination book, FRENCH RESIDENTS: which must be up to date). To show guests with disabilities the easiest way of getting around LA VALLEE VILLAGE • Disability card; G the Disney Parks. • Disabled person’s priority card; HOW? • Difficulty standing card; Pinpoint your current location on the map and identify where you want • CMI card (Carte Mobilité Inclusion); SHOPS AN AURANTS to head next. Then simply follow the dotted line on the map, which will • War disability card; All our restaurants and shops are equipped with specially-adapted tills indicate the easiest route to take. • European disabled parking badge. where you are granted priority access. Ask a Cast Member for details. This map is not to scale RESIDENTS OF OTHER COUNTRIES: WELCOME TO DISNEYLAND® PARIS TOP TIP! This symbol shows you which tills are • Disability card; Childhood dreams and adventures, fun-filled parades and breathtaking equipped with an induction loop. • War disability card; shows, themed Disney® hotels and sumptuous shops… There are • European disabled parking badge; hundreds of reasons to come to Disneyland Paris and spend some • Other official documents issued by your country of residence; unforgettable time with family or friends. We do absolutely everything we can • A medical certificate: to ensure every single one of our guests enjoys a magical, emotion-filled, STROLLER AND WHEELCHAIR adventure-packed stay. This map aims to help you plan your trip by telling - original copy; - in French or English; you everything you need to know about access in the Disney® Parks. RENTALS - signed and stamped by the doctor; It contains details of all the facilities and services we provide for guests Hosted by Hertz with disabilities and/or specific needs. We advise you to use it to prepare - issued less than 3 months previously, certifying that you have for your visit, attraction by attraction, by referring to the various symbols, a permanent disability. Manual wheelchairs and strollers are available to rent (subject to availability). FOR MORE INFORMATION icons and keys. WHERE? Give us a call: HELPERS Just inside the main entrance to each of the Disney Parks at the Stroller • No more than 4 people. & Wheelchair Rentals point. From the UK: 08448 008 111 ACCESS PROCEDURES Wheelchairs cannot be pre-reserved. (5p/min from a BT landline, other networks may vary) If the cardholder is not going on the attraction, the helper(s) must join UK group bookings: 08448 088 200 the standard queue. Cast Members are not authorised to accompany you around the ATTRACTIONS Disney Parks. (5p/min from a BT landline, other networks may vary) From all other countries: +33 160 306 053 Access procedures may differ from one attraction to the next. Including at least 1 able-bodied adult (aged 18 or over) who is (International call rate applies. Cost may vary according to network) RENTAL CHARGE Cast Members (Disney employees) can refuse access to an attraction capable of helping you, if you have: Groupe reservation for all other countries: +33 160 302 080 if they believe the configuration of the seat or your body shape or size Daily rental: €20 (International call rate applies. Cost may vary according to network) would not allow you to be securely positioned in the attraction vehicle. • a mobility impairment; Deposit: €50 for strollers SPECIAL CARDS TO ACCESS • a visual impairment; €75 for wheelchairs. Contact your travel agent Certain attractions are subject to specific physical restrictions. THE ATTRACTIONS • a mental health disorder* or a learning disability*, The rental charge and deposit must be paid in cash or by credit card. See the icon. • autism* or a behavioural disorder*. (The Disney Parks no longer accept cheques. Prices subject to change). Disneyland® Paris issues 2 different types of Access Card: Go to DisneylandParis.com Access to attractions may be changed without prior warning. • Priority Cards, which give guests priority access to certain attractions * At certain attractions, several guests with this type of disability can be Guests must familiarize themselves with the warnings and instructions via specially-adapted entrances, although access is not immediate and accompanied by just one helper. For safety reasons, other attractions can only accept one disabled guest at a time. See the specific details Enquire at your Disney Hotel’s Concierge Desk de la Galmy, 77700 Chessy - Licences ES n°1-1096480 à 1-1096489 ; 1-1096253 2-1096251 et 3-1096250 . ALTAVIA.FR that are displayed at the entrance to each attraction, published in the will depend on visitor numbers; TOP TIP! Free wheelchair rental for Annual Magic Plus Pass, • for each attraction. Accessibility Map or provided by Cast Members. Easy Access Cards, which allow guests to access certain attractions Infinity Pass and Annual Dream Pass holders (deposit required). via specially-adapted entrances. These cards do not, however, give For safety reasons, some of our attractions can only accept one guests priority in queues and access is not immediate. Helpers must agree to diligently carry out their role whilst disabled guest at a time: in the Disney Parks. That means: • mobility impaired guests; Each of these cards feature the information you provide.