Informed, Equitable, & Transparent Engagement Jocelyn(Hi+le,(Associate(Director( PlaceMa+ers( PlaceMatters Supports the creation and maintenance of vibrant, sustainable communities by improving decision-making

Good decisions are: • Equitable • Informed • Transparent • Lasting Planning Decision-Making Improved)Model) PlaceMatters’ Tools & Techniques! • Informa(on)sharing) • Mul(ple)channels)of) communica(on) • Shared)values) • Understanding)tradeoffs) • Feedback)loops)) • Celebra(ng)community)) Challenges! Of Disengagement! PlaceMatters’ Answers!

• Lack)of)awareness) • Transparency) • Constraints) )) • Equity) • Misinforma(on) )) • Exclusion) • Informa(on) • Apathy) • Durability) • Restricted)Access) Equitable Engagement

Informed Decision-Making

Transparent Process

Politically Durable/Lasting IAP2 Core Values of Public Participation

• Public participation is based on the belief that those who are affected by a decision have a right to be involved in the decision- making process. • Public participation includes the promise that the public's contribution will influence the decision. • Public participation promotes sustainable decisions by recognizing and communicating the needs and interests of all participants, including decision makers. • Public participation seeks out and facilitates the involvement of those potentially affected by or interested in a decision. • Public participation seeks input from participants in designing how they participate. • Public participation provides participants with the information they need to participate in a meaningful way. • Public participation communicates to participants how their input affected the decision. Equitable Engagement • Public Relations ≠ Outreach ≠ Public Input ≠ Public Participation ≠ Public Engagement Ladder of Engagement

Arnstein,)Sherry)R.)"A)Ladder)of)Ci(zen)Par(cipa(on,")JAIP,)Vol.)35,)No.)4,)July)1969,)pp.)216W224) Nabatchi,)T.)2012.)“A)Manager’s)Guide)to)Evalua(ng)Ci(zen)Par(cipa(on.”)IBM)Center)for)The) Business)of)Government,)Fostering)Transparency)in)Democracy)Series.) How? Design • Creating/hiring the right team, including equity groups • Spending enough time up front to design process right • Setting specific goals and methods for evaluation

Implementation • Go to where people are, make things specific • Use the place itself • Multi-channel • Low tech • High tech • Be flexible if something isn’t working • Make it fun but meaningful Process Design ID)Targets,)Methods) Process Design

Assess)Current)Networks) Process Design

Assess)Current)Networks) Implementation GoWtoWThem) Go-to-Them iPads)(Engaging)Plans)) Case Study Albany)2030)

Forum Results Albany Actual

1. African(American( 15% 28% 2. Asian( 2% 4% 3. Hispanic( 2% 7% 4. White((( 71% 57% 5. A(mix(( 5% 3% 6. Other( 2% 1%

7. Id(rather(not(say( 2% Albany 2030 “Stoop)Surveys”) Albany 2030 House)Par(es) Albany 2030 Micro)Mee(ngs) Albany 2030 Speed)Planning) Arts and Place-based Art)in)Place) Arts and Place-based Art)in)Place) Arts and Place-based Neighborland) Arts and Place-based Art)in)Place) Arts and Place-based Walkshops) Arts and Place-based StoryWtelling) Arts and Place-based Performing)Arts) Public Meetings Interac(ve)or)Nothing) Public Meetings Equitable)Access)

Brainstorm)Anywhere)with)Transla(on—PlaceMacers)for)Denver)Public)Schools)) Online Idea)Genera(on) Online Visual)Preference) Bridging Live and Online Crowdbrite) Emerging Technology Leaping)digital)divide) 88% American)adults)(18+))with)a)cell)phone))

*Pew)Internet)&)American)Life)Survey)–)Sept)2012) Accessible Interfaces Tex(zen)

From Code for America: textizen.com Accessible Interfaces LocalData)

From Code for America: localdata.com Mobile Augmented)Reality) Engagement Should be Fun ))

Albany 2030 and Des Moines Tomorrow Plan Informed Decision Making Got)Par(cipants,)Now)What?))

CC Attribution: Flickr User Kavlinka Informed Decisions: How?

Want Participants to Know • Where things are (current conditions) • Where they might be going (scenarios, etc.) • How to change course (preferred future, charrette, etc.) • That they can’t have everything (tradeoffs)

Want to Know from Participants • What they value • What their preferences are (tradeoffs) • What their priorities for implementation are • How they can help make it all happen Tools! There)are)a)lot.)

Civic Engagement/ Communication Tools • Network Analysis tools ( • Outreach “Push” Technologies (email, flyers, mail, etc.) • Digital Story Telling (text, audio, photo, video, art, Earth Touring, etc.) • Face-to-face (town meetings, gathering places, stoop surveys, Trusted Advocates, etc.) • Feedback/Commentary (Blogs, Twitter, Forums, Surveys, , etc.) • Collaborative Authoring (wiki, , My Maps, Sites, mind-maps, etc.) • Polling Tools (keypad polling, mobile phone polling, hand vote, etc.) • Idea Creation/Development (MindMixer, Brainstorm Anywhere, Ideascale) • Interactive Tools (Touchtables, iPads, smart phones, Brainstorm Anywhere) • Webinar/Online Town Meetings (phone town meeting, WebEx, GoToMeeting) • Social Networking (Facebook, LinkedIn, Twitter, etc.)

Visualization Tools • Maps (, World Mapping Kit, Esri megacity, Google My Maps) • 3D (3D Studio Max, Blitz 3D, SketchUp, OGRE, etc.) • Visual Media (photo galleries, videos, art, etc.) • Photomontage/Visual Preference Surveys (Beautiful Streets, etc.) • Serious Games (Second City, SimCity, etc.) • Augmented Reality (ARSight, Data Layers) • Motion Charts (Trendalyzer, Gapminder, , Roambi, amCharts) Tools! There)are)even)more.)

Decision Analysis Tools • Spatial Analysis (ArcGIS, CommunityViz, etc.) • Scenario Planning and Trade-offs (Envision Tomorrow, Index, FRAME, OASIS, CommunityViz, etc.) • Predictive Modeling (TRANSIM, EcoGen, Predictive, Ecosystem Mapping, etc.) • Online Scorecards (Walkscore) • Spreadsheet Analysis (LEAP) • Multi-Criteria Decision Analysis (InfoHarvest) • Ecosystem (Vista, PMlink360, HydroLogics) • Resources (Tools Explorer, EBM Tools database)

Implementation Tools • Project Management Tools (Basecamp, Atrium, , Zoho Projects, etc.) • Content Management (Drupal, Wordpress) • Process Tools (Dynamic Charrettes, Appreciative Inquiry, etc.)

Evaluation and Monitoring Tools • Indicator Tracking (STAR Community Index) • Case Studies (Smart Growth Tools Database) • Impact Analysis Tools (INDEX, Envision Tomorrow +, CommunityViz, etc.) • Feedback Tools (Online Surveys, Twitter, Keypad Polling, face-to-face, etc)

Clear Communication of Values Show Impacts on Values MetroQuest) Transparent CommunityViz) Simple and Effective Communication Crowdguage) Context Appropriate Built)in)New)River)Valley) Hands-on Reality)Check) ..and Easy to Digitize Reality)Check)Digital) Innovative Par(cipatory)Chinatown) Where are we going?

• Open Data • Crowdsourcing • Civic Hacking • Open Tools • Equity Indices • Clear Visualization Open Tools In)the)face)of) increasing) “ complexity)and) uncertainty,) planners,)public) officials,)and) community) residents)need) new)tools)to) an(cipate)and) shape)the)future.) Equity Indices Neighborhood Indicators

http://neighborhoodindicators.org Better Interfaces Clear Communication of Options Jonathan)Arnold) Clear Communication of Options Google)Earth) Lasting Decisions Need People

http://www.flickr.com/photos/dno1967b/ This is not a decision maker

http://www.flickr.com/photos/stadtstreicher/ Jocelyn(Hi+le,(Associate(Director( PlaceMa+ers( jocelyn@placema+ers.org( @theplacema+ers( @JocelynHi+le(