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May/JuneMay/June 20132013 VolumeVolume 1515 •• IssueIssue 33 Your Annual Guide TO New Products and Services

Also in the Issue: The Future of the Insurance/Repair Interface Is Fleet Work Worth It? N.J. Judge Approves a Six-State Class Action Suit www.agrrmag.com • www.glassBYTEs.com™ A Publication of Key Communications Inc. • Subscribe at www.glass.com/subcenter Product Information Zoom Fit + – I< < > >I

© 2012 AGRR Magazine. All rights reserved. No reproduction of any type without expressed written permission. Contents Search Archives E-Mail Subscribe

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Copper Sponsor of Auto Glass Week™ 2013 Product Information Zoom Fit + – I< < > >I

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Copper Sponsor of Auto Glass Week™ 2013 Product Information Zoom Fit + – I< < > >I

© 2012 AGRR Magazine. All rights reserved. No reproduction of any type without expressed written permission. Contents Search Archives E-Mail Subscribe

Publisher Debra A. Levy Extension 111 • [email protected] Editor Jenna Reed Extension 135 • [email protected] Contributing Casey Neeley Editors Extension 120 • [email protected] Penny Stacey Extension 148 • [email protected] Volume 15 • Issue 3 May/June 2013 Tara Taffera Extension 113 • [email protected] Managing Dawn Campbell — Features — Editor Extension 150 • [email protected] Graphic Ashley Weaver New Products and Services Artist Extension 132 • [email protected] Advertising Nickie Lively Coordinator Extension 131 • [email protected] Events Tina Czar From new apps to computer programs to new Manager Extension 115 • [email protected] tools, mouldings and more, welcome to AGRR™ Marketing Holly Biller, vice president 18 Director Extension 123 • [email protected] magazine’s Fourth Annual Guide to New Products and Services. Competition Stephanie Medlin Coordinator Extension 133 • [email protected] Customer Janeen Mulligan Hard Work for a Low Price Relations Mgr. Extension 112 • [email protected] Web Bryan Hovey Emkay and ARI offer insight into how AGRR Developer Extension 125 • [email protected] shops tie into their fleet-servicing business Video Chris Bunn models. It can be tough for smaller Producer Extension 121 • [email protected] 24 Administrative Erin Harris companies to compete on price. Assistant Extension 0 • [email protected] Contributing Jamie Browning Rich Campfield Inspections Impasse Columnists Russ Corsi Dale Malcolm Carl Tompkins The relationship between the insurance industry and auto glass repair businesses has Published by Key been contentious for many years. Now more Communications Inc. than ever, insurers tend to look to larger 26 385 Garrisonville Road, Suite 116 Stafford, VA 22554 providers and preferred networks to service 540/720-5584; fax 540/720-5687 claims and provide auto glass repair services. Advertising Offices: Midwest Lisa Naugle Columns Departments Associate Publi