Contact information for Grievance Redress Mechanisms of the GCF’s accredited entities The IRM has collected contact information for the grievance redress mechanisms of the GCF’s accredited entities (AEs) with GCF- approved projects as at 21 August 2020. As these contact details were supplied directly by the AEs, the IRM does not guarantee the accuracy of this information. This list was compiled over the period August – October 2020, and the IRM will annually update this list. In the meantime, AEs can contact the IRM if their information has changed, and the IRM will make any ad hoc updates as needed.

Entity GRM Phone Email Online Form Acumen Fund, INC. https://acumen.org/anti- +1.212.566.8821 [email protected] (ACUMEN) corruption-policy/ Agency for Agricultural Development (ADA) of Morocco Asian Development Accountability Mechanism +63.2.8632.4444 ext [email protected] Online contact form Bank (ADB) 70309 Finance Risk Management Team +234.1.279.9600 [email protected] Corporation (AFC) Agence Francaise de E&S Complaint Mechanism [email protected] Online complaint form Developpement (AFD) African Development Independent Review +225.20.26.29.56 [email protected] Bank (AfDB) Mechanism Banque Ouest Africaine https://www.boad.org/depo plaintes- de Développement t-plainte/ [email protected] (BOAD) Central American Bank https://www.bcie.org/acerc +504.2240.2290 [email protected] Online reporting channel for Economic a-del-bcie/responsabilidad- Integration (CABEI) social

Corporación Andina de Transparency Committee +58.212.209.2395 [email protected] Fomento (CAF) Community https://www.caribbeanclim complaints@caribbeanclimat Complaints form Climate Change Center ate.bz/contact- e.bz (CCCCC) us/complaints/ Conservation https://www.conservation.o +1.866.294.8674 Ethics Hotline International rg/about/our-policies/code- Foundation (CI) of-ethics Centre de Suivi Grievance Resolution Team +221.338.258.066 [email protected] Grievance form Ecologique (CSE) (GRT) Development Bank of https://www.dbsa.org/EN/I Project grievance form Southern Africa (DBSA) nvestorRelations/Pages/Sust ainability.aspx Deutsche Bank https://www.db.com/comp [email protected] AktienGesellschaft any/en/contact.htm (Deutsche Bank AG) DOE ATG (Antigua and Department of Environment +1268.462.4625 antiguaenvironmentdivision External Complaints/ Barbuda, acting Complaints Mechanism @gmail.com OR Project Complaints Form through the Antigua and Barbuda [email protected] Department of Environment) European Bank for Project Complaint [email protected] Online request form Reconstruction and Mechanism Development (EBRD) Environmental https://www.eif.org.na/pag +264.61.431.7706 [email protected] Investment Fund (EIF) e/complaints-handling- OR +264.61.431.7732 of Namibia procedures Food and Agriculture Office of the Inspector +39.06.570.52333 Investigations- Organisation of the General [email protected] United Nations (FAO) Fiji Development Bank Customer complaint form (FDB) FMO Independent Complaints [email protected] Template for filing a Mechanism complaint Deutsche Gesellschaft Compliance and Integrity [email protected] Confidential submission of für Internationale Unit reports Zusammenarbeit (GIZ) GmbH Inter-American Independent Consultation +1.202.312.4057 [email protected] Development Bank and Investigation (IDB) Mechanism (MICI) International fund for Complaints Mechanism [email protected] Complaints form Agricultural Development (IFAD) International Union for ESMS grievance mechanism +41.22.999.02.59 [email protected] Complaint form Conservation of Nature (IUCN) Kreditanstalt für Central Complaints Office [email protected] Online complaint form Wiederaufbau (KfW) Landbank of the Grievance Redress Service of [email protected] Complaint form the Environmental Program m and Management Department Ministry of Grievance and Management +25.0783763632 [email protected] Online complaint form Environment of the v.rw Republic of (MoE, formerly MINIRENA) Ministry of Finance and Ethics and Anti-Corruption +251.111.114347 OR [email protected] Economic cooperation Directorate +251.911.927714 of the Federal Democratic Republic of (MOFEC) MUFG Bank (formerly, Compliance Department +81.3.2034.8000 [email protected] BTMU) g.jp National Bank for Grievance form Agriculture and Rural Development (NABARD) The Nordic https://www.nefco.org/cont Online complaints form Environment Finance act-us/environmental-and- Corporation (NEFCO) social-inquiries-and- complaints/ Palli Karma-Sahayak http://pksf-bd.org/web/wp- Online complaint entry Foundation (PKSF) content/uploads/2020/03/P olicy-on-Complain-Redress- System.pdf Peruvian Trust Fund for Online complaint form National Parks and Protected Areas (PROFONANPE) Secretariat of the Office of the Internal [email protected] Pacific Regional Auditor Environment Programme (SPREP) United Nations Office for Stakeholder Unenvironment- Project concern feedback Environment Safeguard-related Response [email protected] form (online) Programme (UNEP) (IOSSR) International Bank for Inspection Panel +1.202.458.5200 [email protected] Complaint form Reconstruction and Development and International Development Association () World Food Programme Office of the Inspector +39.06.6513.3663 [email protected] (WFP) General World Wildlife Project Complaints Officer SafeguardsComplaint@wwfu Fund,INC. (WWF) (PCO) s.org XacBank LLC (XacBank) Customer contact center +976.1800.1888 [email protected] Complaints & feedback form