PRACTICE AREA NELSON

BEDLINOG Bryncelyn Avenue, Nelson, , CF46 6HL TREHARRIS PENTWYN Tel: 01443 450340

EDWARDSVILLE TROEDYRHIW

USEFUL TELEPHONE NUMBERS

Health Visitors

Nelson – 01443 450531

Bedlinog/Treharris – 01443 710796

Social Services

Merthyr Valley – 01685 721711 DR ABIMBOLA OLUSEYI AFELUMO (MALE) MBBS (Ibadan 1985) Rhymney Valley – 01443 875666

DR MURUGESAMPILLAI JEGASOTHY (Male) MBBS (Sri Lanka) 1975, LRCS (Edin) 1985, LRCP (Edin) 1985, LRCPS April 2015 (Glasgow) 1985, MRCOG (Great Britain) 1982 We would like to welcome you to Nelson Surgery (we are not a STAFF limited company). PRACTICE MANAGER Please keep this leaflet for future reference as it explains the Practice policies and services we provide. Please read it carefully. We trust that Paulette Bridges is the Practice Manager and is responsible for the you will find it useful. administration of the Practice. She would be happy to hear your views/comments/suggestions regarding the service provided by the Practice. We are under The Aneurin Bevan University Health Board and the RECEPTIONISTS/CLERKS locality office is based in Newbridge:

Catherine Collins, Cheryl Horton, Kate Mills, Michele Phillips Dawn Lloyd- 01495 24 1200 Wood, Lauren Phillips and Gemma Crowley are available to assist with emergency and routine appointments with a Doctor or Nurse, undertake The Out of Hours Service is in operation from 6.30pm until 8am printing of prescriptions, answer numerous, varied questions and offer help Monday to Friday and for weekends and bank holidays. and assistance at all times. Michele Phillips is also qualified to undertake blood tests and blood pressure readings (by appointment only). 0845 600 1231 PLEASE NOTE THIS IS NOT PRIMECARE – PRACTICE NURSE

st Aneurin Bevan Health Council: Beverley Dobson (RGN 1 Level) is available by appointment only. Her numerous tasks include children and adult immunisations, cervical smears,

ear syringing, wound dressings and family planning. She also assists in minor 01633 838516 surgery procedures which are carried out at the Surgery.

We have suitable access for the disabled. ATTACHED STAFF

The area we cover is as follows- We have District Nurses, Midwives and Health Visitors attached to the Nelson, Treharris, Trelewis, Bedlinog, Quakers Yard and Edwardsville. Practice who work closely within our Primary Care Team (PCT). We are not a training Practice for health care professionals, but occasionally a Community Pharmacist may sit in on a consultation to observe medication being prescribed. Your consent is required for this. If you are not in agreement to this, they will be asked to leave the room. TO REGISTER WITH NELSON SURGERY PRACTICE NURSE Practice Nurse is by appointment only Monday to Friday (She is not Please attend the surgery in person and present your medical card(s) for the available Thursday afternoons). entire family. If these are not available, you will be provided with relevant application forms for each member of your family. Whenever possible, please CLINICS PROVIDED present medical cards as they hold important information which will enable your medical records from your previous GP to be forwarded to our surgery as soon as MONDAYS possible. You will be given a health and ethnicity questionnaire to complete for Ante Natal Clinic for Gwent patients only (appointment required) each family member, which should only take a few minutes. If you require an appointment please call on 01443 802248

You will be able to see the doctor of your choice if he is available. TUESDAYS BABY CLINIC - 1.30pm until 3.00pm for Treharris/Trelewis/Quakers SURGERY HOURS Yard/Bedlinog children only. Doors open each morning at 8.00am and close at 6.30pm Monday to Friday. We do not close for lunch. The doors remain open throughout the day for the Ante Natal Clinic for Prince Charles patients only (appointment required). collection/drop off of medication requests or for any queries. If you require an appointment please call 01443 715030 (leave your name and contact number and a midwife will contact you back)

MORNING SURGERY WEDNESDAYS BABY CLINIC - 2.00pm until 3.00pm for Nelson children only. Morning surgery is ‘open surgery’ which means that you do not need an appointment to see a Doctor .If you attend the clinic between 8.00am and SERVICES PROVIDE 10.00am you will be able to see the Doctor of your choice if he/she is available. We provide numerous in-house services including- If an emergency occurs out of the above hours, please telephone the surgery to Minor Surgery (removal of skin tags/warts/lesions), Ante natal/Post natal speak to a Doctor if one is available. If one is not, your details will be taken and Care, Contraception (Coil fittings), Travel vaccinations, you will be contacted as soon as possible. Influenza/Pneumonia vaccinations (seasonal), Asthma checks, Diabetes checks. AFTERNOON SURGERY Ante Natal / Post Natal Afternoon Surgery is by appointment only Monday to Friday – the last appointment being 5.50pm When you attend the hospital ante natal clinic, they will make arrangements for blood tests and advise you on ante natal screening for tests such as Downs Syndrome and Spina Bifida.

The Consultant Obstetrician and his/her team will also be available to explain all PATIENTS’ RESPONSIBILITIES of this to you and answer any questions you may have, such as possible If you are unable to keep an appointment, please let us know as soon as possible complications, normal delivery or Caesarean Section. so that we can offer it to another patient. They work in a very close relationship with the GP and the Midwife. (Ante-natal Please try to arrive on time for your Doctors appointment and advise the handout available on request). receptionist of your arrival. If you know you will be late, please advise the Health Visitors will become involved with you and the baby 10 – 14 days after the Surgery and we will allow for this, but we cannot guarantee you will be seen birth, but she will also make herself known to you during the ante natal period. immediately on your arrival, but you will be seen.

They will give general advice on immunisations, feeding, colic, constipation and Please do not attend the Surgery if you do not have an appointment. If you have other minor problems baby may have. They also may carry out regular baby a problem, please telephone to speak to a Doctor first. check-ups, including hearing tests and liaise with the doctors, the Practice nurse and Practice staff. All appointments are to cover ONE consultation only. Please make separate appointments for each patient. Please do not assume that the Doctor will see 2 All are available by appointment only, after consultation with a Doctor patients during a consultation for one as this will delay the appointment system.

REPEAT PRESCRIPTIONS When a Doctor has sent you for any investigations (blood tests, x rays), it is the patient’s responsibility to enquire if the results are back. Please ring after 48 hours notice is required for these prescriptions and they can be handed in and 10:00am. You will need to see the Doctor who requested the investigations for collected from the Surgery or handed into Nelson, Treharris or Gelligaer the results, unless he is on leave. pharmacies. They will bring the requests to the Surgery and collect them for your convenience. To avoid mistakes, we do not accept requests for any prescriptions Please notify the receptionist of ANY change in your details which we would hold, over the telephone. Please retain a copy of your prescriptions and place your ie, telephone number, address, change of surname. request in the box in the foyer of the Surgery. You can also post your request to the Surgery and enclose a stamped addressed envelope for posting back to you. The Doctor is available to give you treatment and advice. It is important that you understand the information or treatment given to you. If you are unsure, then Doctors undertake medication reviews every 6 months and you will be reminded please ask for more information. to see the Doctor beforehand. Please make every effort to attend the Surgery for this review as failure to do so could delay your prescription from being printed PLEASE NOTE when required. The Practice will not tolerate threatening or abusive behaviour towards the We now accept repeat prescription requests via email on staff. If this occurs, you will be asked to leave the premises or, depending Nelson.Surgery.W95043@.nhs.uk on the severity of the abuse, our alarm system will activate assistance from Please Note that ONLY emails for repeat prescriptions will be generated. the Police.

TO AVOID WASTE, PLEASE ONLY ORDER WHAT IS REQUIRED The Doctors will try to see you within a reasonable time when you attend acknowledgement in writing within 2 working days (holidays permitting). You will the Surgery, However please be patient if an emergency situation arises be contacted and may be asked to attend the Surgery to discuss the problem. and you are delayed. The matter will be discussed within the Practice and you will be notified of the outcome within 30 working days. Please treat the Doctors and staff with respect and courtesy, which you would expect to receive yourself. Alternatively, you can raise your concerns directly to the Customer Contact Centre on 01495 745 656 Coughs, colds and minor ailments can be treated locally by the pharmacist As Doctors, nurses and receptionists, we accept how stressful and worrying it is to in the chemist. (See last page for more details) be a patient, but the staff at the surgery also get stressed by the nature and long PRIVATE MEDICAL INSURANCES / EXAMINATIONS (THIRD PARTY) hours of duties. If you have not been seen by a Doctor for 3 years, you are advised to attend a These are NOT covered by the NHS. If you require a private medical routine check up and if you are over 75, you will be invited to attend annually examination or you need a report to be completed by a Doctor, there will (mobility permitting) for a check up. be a fee. Please enquire at the reception desk for further details. For completion of any report, you will need to see a Doctor. Medical OUR COMMITMENT TO SERVICE examinations are by appointment only. You will be treated as an individual with courtesy, respect and dignity at all times. COMPLAINTS PROCEDURE You will be given the names of the people involved in your care.

‘Putting Things Right’ – challenges our Practice to think differently about You will be given, under normal circumstances, a routine appointment with a how we deal with concerns. The aim is to resolve concerns as soon as Doctor of your choice at the next available time. possible and to be open if something goes wrong, making sure that we learn and improve the service we provide to our parients. If you have any You will normally be seen within 20 minutes of your appointment time in the complaints or concerns regarding our service or any member of staff afternoons, unless an emergency occurs, whereby you will be advised of the delay. working within the practice, an in-house complaints procedure has been established to assist you. You will normally be seen the same day if you report to the reception desk before 10:30am (open surgery). If there is a delay, you will be advised. Please address your complaint/concerns to the Practice Manager who will ensure that it is investigated as soon as possible. You will receive an You have the right of access to your medical records, subject to any limitations in law.

Owing to the Data Protection Act, all information we hold for patients on the FOR YOUR INFORMATION computer or in their medical records is highly confidential and would not be released to any other party without the written consent of the patient. Minor ailments, colds, skin problems, allergies are just some of the problems with which your Community Pharmacist could help! If you visit You have the right to receive advice on a healthy lifestyle and be given the the Pharmacist first, you may not need to see a GP at all. Many of the opportunity to take part in all health promotion activities within the Practice. products below are cheap to buy and readily available. You will be referred to the relevant consultant when a Doctor feels such a Pharmacists can help, advise on and often treat: course of action is necessary. BACKACHE. ALLERGIES. HEADACHES. COUGHS. COLD SORES. NOTES:

Minor injuries or ailments can be dealt with in the surgery WARTS. VERRUCAS. COLDS. STOMACH UPSETS. EARACHE.

You should only attend A+E if it is a genuine emergency – shortness of breath, MINOR CUTS. PERIOD PAINS. chest pain or you are bleeding If symptoms persist please contact the surgery. A+E is not for minor injuries or ailments – you should consult with a Dr first PLEASE DO NOT ATTEND A+E

Thank You OTHER SERVICES AVAILABLE:

We have a Citizens advice service here in Nelson Surgery on a monthly basis, this is by appointment only.

We hope that this leaflet has been informative for you. If you require any additional information which has not been mentioned, please do not Patients with Mental Health Issues can now be seen in the surgery by a hesitate to ask a member of staff who will assist you, if possible. Counsellor, for their own convenience, this is also by appointment only.