The Wainhouse Research Bulletin

Volume 13 Issue #10 25-Apr-12

News & Views on Unified Communications & Collaboration

Cisco’s “Jabber For Everyone” & 50 Million Milestone

Building on some late March Enterprise Connect What Alan Thinks: Long gone are the days of the end announcements regarding enhancements to Jabber, user community laughing about a picture of Cisco IP Cisco announced at its Partner Summit 2012 on April phones that ended up on a dumpster some 8 years ago; 18 that it is making presence and instant messaging maybe a little later than some had hoped. IP phones are (IM) capabilities and Cisco Jabber clients available to prevalent, relevant, and contributing to a sea change its Cisco Unified Communications Manager (CUCM) for operators, PBX makers, enterprises, and end user customers globally at no additional cost (so it’s not behavior. Mobility is about not having to think about really “Everyone”). Cisco “which line am I on or to which do I have access?” states that it believes So, though at one point the mobile operators and that together “presence, infrastructure providers spent beaucoup bucks trying IM, voice and video to perfect the art of the landline-cellular handover, the call control provide the smartphone and tablet industry did an “end-run-around” foundation for real- and delivered devices that made mobility easier and time communications.” cheaper to do, and the softphone / UC guys jumped at (Nothing to disagree the opportunity to leverage VoIP. Who wants to spend with there.) Cisco is time forwarding or juggling office and cell numbers when now providing a way soft clients and Wi-Fi will do it for us? So VoIP’s promise is to simply and cost here and now. effectively make presence and IM available to all users within an organization and across a variety of devices, not The ‘Jabber for Everyone’ announcement is even more just Cisco phones — now encompassing Windows, Mac, interesting. It is important not to get confused by what iPad, Cisco Cius, iPhone, Blackberry, and (later in 2012) Cisco is doing with Jabber: though Cisco rebranded its Android — while ensuring its customers can consistently TANDBERG-inherited Movi desktop client as Jabber deploy a unified communications client that is bring Video for TelePresence, the Jabber client that will now your own device (BYOD)-ready. For partners, the move is be free to Cisco customers is primarily to drive Presence, meant to help simplify and accelerate the deployment of IM, and audio calling only. Cisco is right when it says presence, IM and mobile collaboration as part of (as only presence, IM, voice and video call control are a foundation Cisco could put it): “a holistic, best-in-class, collaboration for real-time communications, and making this client solution. Hence, presence and IM can easily become free may indicate the company recognized enterprise ubiquitous in the enterprise!” Customers will need to customers were getting bogged down in the weeds of be on version 7.1 or later of CUCM to get the Jabber IM licensing issues and “who we gonna pay for to have IM client and Jabber-powered Cisco Unified Presence server and Presence.” The list of devices supported by Jabber software for “everyone.” Cisco also announced that over for Everyone is comprehensive. Features include one- the last 18 months its IP phone endpoint shipments have to-one chat, group chats, and the ability to transfer files. grown 40% and that it has seen triple digit growth for soft The Jabber software also keeps logs of users’ IM activity, phones. PAGE 1 and is integrated with Microsoft Office, offering presence as part of future releases of the company’s Makito HD and IM features within the Microsoft applications. We H.264 encoders, Barracuda SD H.264 encoders, Furnace say good move Cisco. We theorize someday video will be IP video systems, and Viper IP video record-and-stream thrown in as well. After all, for Cisco it’s the bits and bytes appliances. that all add up. What Alan and Steve Think: HyperStream provides an easy-to-use layer on top of cloud transcoding and video CDN services — and as Haivision’s PR says, “As a single Haivision Goes Hyper point of contact for our clients, HyperStream combines live video encoding, cloud transcoding, and distribution Alan D. Greenberg, [email protected] and into a unified, managed environment.” As Steve likes Steve Vonder Haar, [email protected] to point out, this is about simplifying and centralizing the distribution of live Webcast events. Distributing live Haivision has announced HyperStream, the company’s audio and video is becoming an increasingly complex new Internet media services portfolio. HyperStream process because of the range of devices that can be used is meant to simplify and automate streaming media to consume the content. Different file formats are needed distribution through cloud transcoding and CDN to play on iOS devices, Android devices and Internet- connectivity for delivering “the highest quality, adaptive, connected televisions. Organizations capturing live live HD video over-the-top (OTT) to Internet viewers.” events can either invest in increasingly complex on-site Available as both user-controlled software as a service gear that can handle these burgeoning demands or they (SaaS), and as a fully managed service, HyperStream can leverage existing systems that capture content and combines cloud-based transcoding on the Amazon then ship it to the cloud for transcoding into the formats Elastic Compute Cloud (Amazon EC2), and connectivity needed to deliver content in the evolving multi-screen to Akamai’s SOLA Media Solutions for global delivery, environment. security, and analytics. Cloud-based transcoding has two important benefits HyperStream Live is a pay-per-use live cloud transcoding for live video workflows. First, a cloud solution can be SaaS, which enables simplified, adaptive delivery of updated rapidly to address changing market conditions. source video content to desktop and mobile devices over It’s far easier to add support for a new file format in the Internet. HyperStream Concierge is a fully managed the cloud than it is to retrofit dozens of hundreds of service for Internet media delivery, including cloud capture devices in the field with similar capabilities. transcoding, CDN distribution, video player configuration, Second, by moving computing complexity to the cloud, event setup and management, and on-site support as organizations can deploy more cost-effective devices needed. focused primarily on content capture, paving the way for embedding Webcast capabilities into a broader range of With HyperStream, users can readily establish live corporate settings. Cloud transcoding allows on demand transcoding and stream management instances content creators to minimize onsite encoding hardware automatically within any or all of Amazon’s eight EC2 and maximize available uplink bandwidth from event regions around the world. Initiating multiple instances simultaneously can deliver higher regional quality of service and greater resiliency. Available by the hour, HyperStream allows users to reserve and initiate WR & UC+C Analyst Appearances & Events transcoding services within minutes. HyperStream 9 May, Washington, DC WR’s Andrew W. Davis, AVI-SPL also provides seamless connectivity to the Akamai 13 September, Chicago, IL Collaboration Expo 2012 HD Network, the world’s largest media distribution 22 May, Online WR’s Steve Vonder Haar, Moving Video network designed specifically to accelerate diverse video Beyond the Age of Webcasting. Details and Register applications. 17-18 July 2012 WR Collaboration Summit, Doubletree by Philadelphia Hilton Hotel. Details Concurrently, Haivision will enable more than 10,000 9 October, 2012 WR CSP Summit, Hotel Commonwealth devices with OTT capabilities by offering “Connect to Boston HyperStream Live” functionality to the installed base and 28-29 November 2012, WR UC&C Summit Singapore

Volume 13 Issue #10 25 Apr-12 PAGE 2 locations by sending a single high-bandwidth stream Have friends? Want to make more to a live transcoder. Then HyperStream uses the cloud’s friends? Forward this issue of the bandwidth and computing capacity to replicate that WR Bulletin and encourage them stream into the many required formats needed. to read it and subscribe. Anyone can sign up for a free subscription at What remains to be seen is whether the “hands-on, run it ourselves” bulk of the streaming box market will be www.wainhouse.com/mail. open to letting some of the heavy lifting be offloaded to the Cloud instead of premises-based devices. We think this will be appealing as it will help maximize ROI from streaming devices already deployed. What in 2012. Wowza also announced enhancements we find attractive is the “serve yourself” aspect to to Wowza Media Server 3.1, including refinements this announcement, which emulates how the web to the Network DVR AddOn, an audio-only option conferencing industry drove growth mid-decade, by for the Wowza Transcoder AddOn, and Dynamic changing pricing and delivery models. Transcoder Overlays. The Wowza nDVR AddOn, just out of beta, is a live-stream cache that stores content in a normalized format accessible to Wowza Media Server 3 for any-screen playout. With it, Wowza News in Brief licensees can deliver live linear streams as time- shifted services to any screen The Wowza Transcoder • Speaking of streaming, Wowza Media Systems AddOn’s audio-only option gives users the ability announced that its customers will have the option to pay a significantly lower “audio-only” price when of delivering audio and video content using Wowza using the Wowza Transcoder AddOn with streams Media Server 3 running in the recently announced that do not contain video. Microsoft Windows Azure Media Services. The • Glowpoint announced that it will begin offering intent is to give customers call support for Skype and Google Talk users multiple options to across the OpenVideo cloud. Skype and Google streamline their ‘any screen’ Talk users on desktops or mobile devices will now media workflow as part of pre-built, pre-configured, be able to connect securely and reliably in the ready-to-consume services that dynamically scale. cloud via Glowpoint’s Virtual Video Room (VVR). The The move crystallizes several strategic moves the VVR is a fully cloud-hosted service for on-demand company has made during the past year–most videoconferencing that supports calling between notably its move to charge monthly subscription fees virtually any videoconferencing endpoint across any to those using its media servers rather than selling network. The service will also allow Skype and Google one-off licenses for the software. The subscription Talk users to dial into conferences — including model now favored by Wowza fits hand-in-glove with multipoint, standards-based calls — via a private a strategy to sell via the Microsoft Azure platform. participant code. Wowza’s November hiring of Chris Knowlton — a long-time Microsoft Windows Media evangelist • Let’s hope the airlines create some heavily involved in Azure’s early development — new rules besides no smoking underscores the importance of the Azure platform for in-flight comfort. Honeywell to Wowza’s long-term distribution strategy. The and Inmarsat have signed an exclusive agreement Wowza platform initially will support on-demand to provide global in-flight connectivity services to streaming on Windows Azure Media Services, with business, commercial, and government aviation any-screen delivery to Adobe Flash, Apple iPhone customers around the world. Under the terms of the and iPad, Android, Microsoft Smooth Streaming, and agreement, Honeywell will develop, produce, and other media player technologies and devices. The distribute the onboard hardware that will enable integration of Wowza Media Server with Windows users to connect to Inmarsat’s Global Xpress network. Azure Media Services will allow customers to make The exclusive agreement is expected to achieve $2.8 instant use of the automatic scalability, reliability, billion for Honeywell in sales of hardware, customer and cost-effectiveness of Windows Azure to build service, and maintenance to airlines, government out audio and video streaming products for their entities and OEMs over the next two decades. Global end users. Wowza Media Server is expected to be Xpress is scheduled for launch in 2013, with global available for public preview on Windows Azure later service for commercial, business aviation, and

Volume 13 Issue #10 25 Apr-12 PAGE 3 government customers available in 2014. Travelers cloud-based offer for its enterprise customers. will be able to do everything from real-time social Telepresence Pass is a solution that allows companies media, to videoconferencing and multimedia to benefit from a Telepresence infrastructure in presentation development while in-flight virtually the cloud, a fully managed service with end-to- anywhere in the world, with an experience similar to end quality guarantees, and monthly subscription being at home or in the office. No more simple “wing fee. Orange also announced a Telepresence and a prayer” Facetime or Skype calls from the air… if interoperability agreement with a fifth service your enterprise or governmental agency happens to provider, Verizon Enterprise Solutions, joining want to pay for it… ranks with Verizon in addition to AT&T, BT, Tata and • ReadyTalk has announced the availability of a Telefonica. new webinar feature, video clip playback, enabling • More consolidation is occurring in one of our ancillary customers to play short pre-recorded video clips industries. Vodafone announced on April 23 that during live webinars. ReadyTalk’s video clip playback it is purchasing Cable & Wireless Worldwide for feature includes a one-step upload process, ability the sum of £1.044 million ($1.7 billion USD), or 38 to upload a variety of standard audio and video file pence per CWW share. It is public knowledge that Vaddio EasyUSB types, media management library for storing up to 10 Tata Communications Ltd. was considering an files, and the ability to insert videos alongside slides acquisition of CWW but decided last week not to and polls for seamless content flow. Video playback compete. Cable & Wireless is involved in more than 60 content is recorded just as it is presented during the global cable systems and owns the largest U.K. fiber webinar, along with the rest of the webinar content. system for businesses. This fixed-line acquisition may • Netherlands-based Talk & Vision has entered into be used in part to help address increased data traffic a strategic partnership with Videxio to build on the on Vodafone’s own cellular network. former’s cloud-based Personal Video service for HD • West Corp. increased its first-quarter 2012 revenue video meetings announced earlier this year. The by 4.6 percent, totaling $639.1 million for the quarter partnership between Talk & Vision and Videxio will ending 31 March, 2012 as compared to $610.8 million include both fixed monthly fee and ‘pay per use’ in Q1 2011. The company specifically indicated model, seamless multipoint and end-to-end video its growth was led by higher sales in its Unified meetings, simplified sign-up, and scalability. Communications division. Revenue from West’s • Orange Business Services is enhancing its video Unified Communications division totaled $359.6 services portfolio with Telepresence Pass, a new million, up 8.6 percent from the same quarter in 2011, while Communication Services, which includes call

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Volume 13 Issue #10 25 Apr-12 PAGE 4 center operations, were relatively flat at $282 million. • AVTEQ has Net income dipped slightly to $34 million from $34.6 announced a million during Q1 2011. And speaking of West, its new TeamSpace subsidiary Intercall announced a partnership with workstation, a Blue Jeans Network to offer Blue Jeans’ cloud-based freestanding services to its customers. collaboration • Avistar Communications announced Q1 2012 center results of $2.5 million, compared to $1.4 million for engineered the same quarter in 2011. The increase was primarily to provide a due to $1.5 million in product and service revenue productive from a 2011-announced license and OEM agreement workspace with Citrix Systems, Inc. to provide software to in the midst of open-air environments typically enhance the delivery of audio and video solutions to found in call centers or other cubicle settings. users of Citrix’s virtualization technologies. Operating TeamSpace combines table space, screen mounting expenses were $2.8 million for the quarter and net system, equipment storage and videoconferencing loss was $1.4 million. camera shelf into one unit. AVTEQ currently builds TeamSpace to standard desktop height (29”), but will • UK-based communications provider Daisy Group be releasing a Café height (39”) version in the future. plc is acquiring audio conferencing provider Worldwide Group Holdings Limited for £28 million. • We’re not The Onion so we only report on Peterborough, UK-based Worldwide is provides what we hear. The American Society of Plastic audio-conferencing and call-handling technology Surgeons reports that videoconferencing may be services. Reportedly its existing senior management contributing to significant growth in the U.S. of chin team will remain in place. augmentations. Surgery rates soared 71 percent, from 12,077 in 2010 to 20,680 in 2011 — in both men • InFocus Corp. and women. At least one surgeon indicates that many showed its InFocus a patient is complaining about how his or her nose Mondopad looks on screen and seeking rhinoplasty as well. at NAB. The Mondopad reportedly combines the capabilities of Wainhouse Research to telepresence Keynote Collaboration solutions, whiteboards, Expo 2012 projectors, PC’s, and monitors in one flat panel device, and seems As one of a series of events occurring throughout 2012, to be taking on SMART’s business solutions head Andrew W. Davis will keynote the Collaboration Expo on. The Mondopad includes a 55-inch digital touch 2012 May 9 just outside Washington, D.C, in Greenbelt, interactive whiteboard, table stand, speaker bar, MD, where he will address the vexing question of “where wireless keyboard and mouse, Microsoft Office suite, exactly is the ROI for videoconferencing and unified Internet browser, and integrated HD camera and communications?” The event, organized by AVI-SPL and microphones, all build around a high performance sponsored by 30 vendors in the voice, video, web, and Intel i5 PC running Windows 7 Pro. unified communications industries, includes a series of • Internet2 and Box announced that the Internet2 45-minute workshops and an exhibit hall with all the NET+ Box customized cloud offering for U.S. higher latest ROI-generating solutions. Attendees also will get education institutions is now generally available a chance to ask Andrew for production deployment. The service provides a the tough questions. secure and simple method for campuses to rapidly deploy Box’s content sharing and collaboration Registration for the service to their entire community — students, faculty event can be found at and staff. To date, 35 universities have conducted AVISPL.com. active trials of the Box service since the pilot program was launched in Fall 2011.

Volume 13 Issue #10 25 Apr-12 PAGE 5 SPONSORS WAINHOUSE RESEARCH DIAMOND CSP SUMMIT GOLD SPRING 2012 SILVER BRUSSELS 17-18 APRIL 2012 Brussels CSP Summit — It’s a Wrap!

The 2012 WR CSP Spring Summit returned to Brussels last week and WR’s Marc Beattie, Bill Haskins, and Richard Norris each addressed this year’s key focus areas of collaboration services, UCaaS and VCaaS. In addition to the powerful set of presentations, this year’s event included on-stage discussions with Federico Rossi, Head of Unit at the Economic & Social Committee of the EU, and Luis Garza of the Innovation Technology Team at CEMEX Research Group. Each provided real-world success stories describing how collaboration services help their respective organizations.

Marc Beattie opened the Summit with an overview of what has been happening in this sector in 2011 and described for CSP’s the opportunities that exist in European markets. It is clear that collaboration services WR’s Marc Beattie and Federico Rossi, Head of Unit at the are strong in Europe but have plenty of room for growth, Economic & Social Committee of the EU so the coming year will offer everyone challenges and successes.

Feedback from attendees was that the event was outstanding and the Summit adjourned on an extremely positive note. Special thanks go to sponsors Compunetix, Huawei, Lindenbaum, Dialogic, and VideoMeet. Our next CSP Summit will be in Boston on October 9, WAINHOUSE RESEARCH 2012. Save the date COLLABORATION and watch this space SUMMIT 2011 for details. Also see Philadelphia, PA details surrounding the WR Collaboration Summit, to be held in Philadelphia July 17-18, 2012. Sponsors already lined up include Dimension Data, AGT, PGi, and Yorktel. A few other Networking over cocktails is always popular sponsorships remain available; for more information contact [email protected].

Volume 13 Issue #10 25 Apr-12 PAGE 6 Jeans Network, provides a Moving Video Beyond the primer on hosting multipoint videoconference calls. Topics

Age of Webcasting WHITEPAPER covered include the pros Real World Options for Multipoint Wainhouse Research Senior and cons of on-premise Videoconferencing netbriefings Analyst Steve Vonder Haar LARGE WEBCAST EXPERTSSM bridging solutions, alternative will discuss how technology architectures, and hosted Your next video Ira M. Weinstein bridge might be in the cloud! April 2012

advances are increasing flexibility in the creation and video bridging services. A Sponsored by:

distribution of online video and how these changes are cost comparison of buying likely to impact the way executives leverage video to a video bridge vs. using the Copyright © 2012 Wainhouse Research, LLC Page 1 deliver messages to their target audiences. This event, Blue Jeans Network service sponsored by Netbriefings, will be held Tuesday the 22nd is also provided, and the of May at 12 PM EDT US / 5 PM UK time. Details and results are quite noteworthy. Whether you own a video registration. bridge already, are planning to buy one in the future, or use hosted video bridging services today, this study will White Paper: Real World provide up-to-date information about your real world Options for Multipoint options for multipoint videoconferencing. Download here. Videoconferencing People & Places The availability of videoconferencing in • Avaya, Warren Baxley, Senior Director, Maintenance meeting rooms and on PCs, desk phones, Business Management tablets, and smartphones means that users can be ‘video- • LifeSize Communications, Jim Goodyear, Regional capable’ no matter where they are. This has increased Vice President, West Region & LATAM • Samsung Electronics America, Allison Kohn, Public both the need for multipoint video calling and the Relations Manager required capabilities of video bridges / MCUs. This white • Teliris Ltd., Chris Romei, EMEA Channel Director paper, sponsored by hosted video bridging provider Blue New Studies and Reports from Wainhouse Research For information on WR studies and subscriptions, contact [email protected]

4Audio Conferencing Subscription 2012 European Conferencing Services Market Opportunities In-depth assessments of the addressable regional markets for audio and web conferencing services based on year-to-year changes in the employed population, employment in positions relevant to conferencing service usage, and local sentiment toward using real-time communications. 2012 Latin American Audio and Web Conferencing Service Market Sizing & Forecast Market sizing & 2-year forecast of four Latin American audio and web conferencing service markets WW End User Trends of Conferencing Services End user survey responses to critical issues on usage, adoption, and plans for collaboration services Q4 2011 CSP SpotCheck Details quarterly trends of volume and revenue in top markets for audio and web conferencing services 2012 Western European Audio Conferencing Service Market Sizing & 5-Year Forecast Market sizing & 5-year forecast of 12 European audio conferencing service markets 2012 Western European Conferencing Service Provider Reviews Review & analysis of 35 local CSPs operating in Western Europe

4Distance Education & e-Learning Subscription Polycom UC Board: First Take Our assessment of the Polycom UC Board, which we have test-driven in conjunction with an HDX 8000 system deployed in one of our offices, and how we position the product in relation to interactive whiteboarding products for meetings and classrooms. SMART Technologies SMART Technologies currently has about 80% of its sales in education and 20% in corporate / governmental sales. This note profiles SMART’s extensive product line and describes its opportunities and challenges going forward. Volume 13 Issue #10 25 Apr-12 PAGE 7 Saba Meeting Suite 8.0: First Take Our “first take” regarding Saba Meeting Suite 8.0 as well as some features related to Saba People Cloud, and our assessment of Saba in general since our last profile of the company in January 2011 Video Joins Data and Utility as the Mobile Inflection Point Arrives How the collaboration and mobile industry has “tackled” mobility, which types of vendors are well positioned, why activities in education and training markets offer guidance to the industry, and what enterprise users, vendors, and service providers should consider as they address the topic of mobility.

4Unified Communications Subscription Audio Conference Entry & Security Implications A brief summary of common audio conference entry methodologies and corresponding security considerations. Avaya Flare Communicator for iPad An overview of Avaya’s Flare Communicator for iPad. NextPlane — Federation in the Cloud This research note details interoperability challenges between disparate UC vendor solutions, and NextPlane’s cloud based solution intended to address these challenges.

4Peronal and Web-Based Conferencing Subscription 2012 Western European Web Conferencing Services Forecast Market Sizing & 5-Year Forecast of 12 European Web Conferencing Service Markets IBM, Cisco, and Microsoft Vendor Reviews Detailed information, insight, and analysis on each major vendor and its personal & web-based related offerings. Using Google+ for Web Conferencing This research note takes a critical look at Google+ Hangouts from a web conferencing perspective. By taking a “walk-through”, it evaluates the state of the offering and its applicability to satisfy the typical portfolio of web conferencing applications and concludes with recommendations for users and vendors – including Google.

4Group Videoconferencing Subscription Comparison Matrix — Videoconferencing Managed Service Providers Comparisons of almost 60 regional and global providers of videoconferencing managed services, including ACT Conferencing, AGT, Arkadin, Asnet Technologies, AT&T, Audability, Avaya, AVI-SPL, AVM, BCS Global, BrightCom, Broadreach, BT, and many others. A similar matrix also has been updated for multi-codec (Telepresence) systems. Spotcheck: Videoconferencing Endpoints & Infrastructure Market Statistics Q4-2011 and Year 2011 Worldwide and regional unit sales, revenues, and market shares for videoconferencing endpoints and infrastructure technologies, with breakdowns by type of product (multi-codec, single-codec, executive or video MCU and other video infrastructure) Iformata and LifeSize Communications Vendor Reviews Detailed information, insight, and analysis on each major vendor and its group videoconferencing offerings. Polycom RealPresence Cloud RealPresence Cloud is Polycom’s new cloud-based service strategy available as a white-label service via select Plycom partners. The offering combines Polycom’s new branding with a new service covering IM, Presence, nat/firewall traversal, and video calling. Polycom’s New Branding: RealPresence Polycom has launched a marketing campaign around “RealPresence,” a sub-brand. This research note maps Polycom’s old terminology into the new and highlights how the branding fits in with the company’s move to reposition itself in the UC and cloud space.

4Streaming Subscription The Reality of User-Generated Content: Failures in Pushing Creation to the Desktop Streaming technology solution providers believe that the rise of “user-generated content” (UGC) is the silver bullet for democratizing the mainstream adoption of online audio and video in the enterprise. After several years of promoting UGC capabilities, however, a groundswell has yet to materialize - thus prompting a re-thinking of the factors that will foster UGC’s adoption.

Editor: Alan Greenberg: [email protected] Comments and PR news to: [email protected]

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