CLINIC SERVICES CATCHMENT AREA We cover Blackhall Rocks, Blackhall colliery, Castle The following services are available at the Eden, Easington Colliery, Easington Village, Haswell, surgery: Hawthorn, Hesleden, Horden, Hutton Henry, • Cervical Cytology Old Shotton, Peterlee, Sheraton, Shotton Colliery, • Contraceptive Services and Family Planning South Hetton and Wingate. • Child Health Surveillance and Childhood Vaccinations • Flu (influenza) and Pneumococcal HEAD OFFICE William Brown Centre (1st Floor) Vaccinations Manor Way, Peterlee, Co. Durham SR8 5TW • New patient checks • NHS health checks CHIEF EXECUTIVE • Palliative care Greg Moorhouse ting • Travel Vaccinations (inc. Yellow Fever) Celebra • Health promotion CHIEF OPERATING OFFICER ARS Emma Brough 00 YE service • Long term condition monitoring 1of local • Healthcare for the Homeless DIRECTORS • Minor operations clinic Dr David Anderson, Glenn Carroll, Brian Hunter, • Chronic disease clinics Phil Young, Marie-Claire Young • Chaperone (please ask GP/Nurse) PRACTICE STAFF We are proud to be a well-established training Practice Manager - Theresa Davies practice, helping qualified doctors, known as Trainee Practice Manager - Bethany Davies Arbroath House registrars, complete the final stages of their GP Clinical Team Training. Dr David G Anderson MB BS FRCGP Dip Ther MClinEd SeaSsiduer Lganee rSy outh Dr Michael Young MB ChB BAO LRCP/S(I) Easington Colliery Dr Ian Russell MB ChB; Dr Paula MA Graham MB BS Dr Marc Lamplugh MB ChB MRCGP MRCS Ed Co. Durham SR8 3PE Dr Joanna Bielby; Dr Tulay Yugit Tel: 0191 527 0328 PATIENT PARTICIPATION GROUP Dr Yogesh Parashar Our Patient Participation Group works to improve Fax: 0191 527 3419 communication between the practice and its Nurse Practitioners patients, to ensure the services we offer meet the James Roberts BSc(Hons); Tracey Elliott BSc(Hons); needs of all patients. We are always looking for Amie Myers BSc(Hons); Claire Martin BSc(Hons); Jane Atherton; Pam Corbett; Randy King enthusiastic people to join the group, share ideas PRACTICE OPENING TIMES on how services could be changed or improved, Practice Nurses Monday-Friday 8.30am-5.30pm and be involved in making those changes - for Belinda Barker RN; Sharron Dickson RN the good of the patients and the practice. Julie Lambton; Hayley Boagey; Michelle Wells; Saturday, Sunday & Bank Holidays Midhun Sebastian; Vicky Martin Closed If you are interested in getting involved, or would Health Care Assistants like to find out more, please contact Theresa Fiona Bell; Heidi Matthews; Louise Parkin Davies, Practice Manager. Vicky Maddison; Pauline Goodlad Phlebotomists Jackie Presho; Yvonne Allison; Claire Tose www. IntraHealth .co.uk Services provided by IntraHealth on behalf of NHS England Trusted to provide quality healthcare www.england.nhs.uk BOOKING A ROUTINE APPOINTMENT HOW TO RECEIVE MEDICAL HELP REPEAT PRESCRIPTIONS You can contact the surgery via telephone, face to Patients requiring repeat medication will be WHEN THE PRACTICE IS CLOSED face contact or Online services, including eConsult. If you become ill when the surgery is closed and given a repeat order form which will enable Our reception staff are trained in care navigation you feel it is an emergency, you can contact the them to re-order their prescriptions in the and are required to take basic details from the following: following ways: patient. On the day appointment requests go • Calling into the practice through our clinical triage system in which you will NHS 111 • Telephone during the hours of 10am-1pm receive a call the same day. You can still book If you need medical help fast but it’s not a 999 • Online pre-bookable appointments if required. emergency you can call 111 Please ask at reception for further details. Open 24 hours a day, 365 days a year ARRIVING LATE FOR AN APPOINTMENT Please ensure that you arrive on time for your REGISTERING AT THE PRACTICE 999 EMERGENCIES IntraHealth operates an appointment or you may be asked to re-book. For immediate life threatening emergencies, open list policy. continue to call 999 Registering or changing doctors is easy and takes only minutes. Please call into the practice CANCELLING APPOINTMENTS Please notify the practice as soon as possible if or register online via our website. you cannot attend your appointment, so that it PATIENT CONFIDENTIALITY can be offered to another patient. & DATA PROTECTION The practice is compliant with the Access to DISABLED ACCESS • Disabled toilet Medical Records Act 1990 and the Freedom of HOME VISITS • Wide doors for wheelchairs If you require a home visit from a doctor, please Information Act 2000. It is registered under the • Disabled parking bays inform the surgery Home visits before 10.30am. Data Protection Act 1998. should only be requested when the patient is too ill It also conforms to the Common Law Duty of We also have access to an interpreting service, to attend the Practice. The GP or nurse may phone Confidentiality and adheres to the NHS Code of either language (ethnic minorities) and BSL you first to assess the problem before visiting. Practice when sharing information between services Professionals in support of patient care. ONLINE SERVICES AVAILABLE CARERS SERVICE • Book and cancel appointments If you care for a relative or friend, please inform • Order repeat prescriptions COMPLAINTS the practice as we may be able to help you We always aim for high standards. If you have • View records access other local support services. any complaints please let the staff know so that GP TRAINING PRACTICE STATUS we can help you. There is also a copy of the We are proud to be a well-established training CHAPERONE SERVICE Complaints Policy available in reception. Trained chaperones are available. Please ask practice, helping qualified doctors, known as the GP/Nurse for this service. registrars, complete the final stages of their GP CHANGE OF DETAILS Training. If any of your details change (i.e. your name, address or contact number), REMOVAL OF PATIENTS please inform the We operate a on verbal CONSULT OUR DOCTORS ONLINE zero tolerance policy Our eConsult service will let you: surgery straight away. and physical abuse. Any patient who commits an act of violence or behaves in a threatening • Request advice and treatment from our practice RESEARCH ACCREDITED PRACTICE online The practice is a research ready accredited manner to staff will be removed from the practice list. • Get self-help advice for hundreds of common practice working with the NIHR clinical research conditions network team. We have seen firsthand the benefits it can bring in providing more tailored Please visit and click on our AMPLE FREE PARKING www.intrahealth.co.uk care for our patients. It also enables us to practice drop down. concentrate our research in the areas that affect our practice most so that we can make a tangible difference to how we provide care for patients.