bgood bcaring bhere Here for pets, our communities, society and each other.

CORPORATE SOCIAL RESPONSIBILITY HIGHLIGHTS 2019 “The relationship between our “Banfield arrived with an army of organizations is a perfect example WHY WE ARE HERE of a strong strategic partnership. staff, a mountain of supplies and Thank you for making us the most amazingly empathetic, Banfeld is here for preventive care. better together.” hands and hearts.” – Humane Society of Southwest – Paws Crossed Animal Rescue And to live our purpose: A BETTER WORLD FOR PETS®. “We could not “I am proud to work for a company that is generous in To put our principles into action and serve those who giving back – a company that allows me to work need it most. have asked for a better gift.” in support of a purpose.” – Paula, Banfeld Pet Hospital Credentialed Veterinary Technician To inspire current and future generations – SPCA Florida of veterinary professionals. “Delivering free care to “At Banfeld, we never take for granted that To support and scale the work being done by shelters shelter pets reminds our and rescues. pets, people and society are all connected. 5-year-old selves why we I’m proud of how we extend care into our wanted to be veterinarians With love. communities, aiming to be a beacon for so long ago and builds a With compassion. how companies ought to be behave.” strong team culture of service.” – Brian Garish, Banfeld Pet Hospital president With an emphasis on quality, – Rebecca, Banfeld Pet Hospital Veterinarian responsibility,

And mutuality. “Being able to help those “Brandy is a great support dog for me and because of “Nobody knows what By focusing on the wellness of our people and the in fnancial need in our community is such an Banfeld’s fnancial assistance an animal means to a profession, the wellness of pets and communities, amazing feeling! It makes we can continue to share veteran, except that together, we will be there for every paw and every purr. our jobs that much more our love!” rewarding and assures us – HOPE Funds client veteran. My dog is the Banfeld is here to give back. we are part of a company main reason I get up in To you. that really cares about “I know we are committed the morning, and I’m giving back to those to helping others in need, and so thankful to Banfeld Your pets. in need.” that makes this big company – Morgan, Banfeld Pet Hospital for this care.” Your community. Shif Lead feel like a family.” – Preventive Care Clinic client Banfeld is here for good. – Jessica, Banfeld Pet Hospital Credentialed Veterinary Technician

Cover Photo Credit: Jef Hinds 2 Banfeld Pet Hospital Corporate Social Responsibility Report 2019 1

Photo Credit: Cameron Browne b her e f or the W el lne s s of Ou r P eop le and the Pr of e s s ion s s e of the Pr le and eop r P Ou of s s lne el W or the e f her b TOGETHER FOR OUR PEOPLE AND THE PROFESSION IT’S OK TO ASK Programs to reduce student debt, provide skilled volunteer opportunities and support associates during the worst of times help cultivate a better future To achieve our purpose – A BETTER WORLD FOR PETS® – we feel a responsibility to make for all Banfeld associates. a better world for the people who care for them. We know the veterinary profession is contending with very real mental health issues, and that one in six veterinarians have considered suicide.

Banfeld Pet Hospital responded by developing a frst-of-its-kind training called “ASK – Assess, Support, Know,” designed specifcally to help veterinary professionals recognize and support those experiencing emotional distress and suicidal thoughts, including how STUDENT DEBT RELIEF BANFIELD PET ACADEM Y BETTER TOGETHER FUND to connect them to professional support. The training has been endorsed by the American Foundation of Suicide Prevention and RACE- approved for continuing education. We closed schedules at all 1,000+ Banfeld hospitals to facilitate an interactive mental health and $5,444,533 11,871 $19,970 wellbeing training for our associates. contributed toward helping our children educated about awarded to associates impacted by disasters veterinarians pay of their student loans veterinary careers or domestic violence And, Banfeld made the “ASK” training available as a free resource for the entire veterinary profession and all U.S. veterinary colleges.

For more information, visit: ASKAssessSupportKnow.com.

2 Banfield Pet Hospital Corporate Social Responsibility Report 2019 Banfield Pet Hospital Corporate Social Responsibility Report 2019 3 KEEPING HOPE ALIVE

Qualifying pet owners who can’t aford the cost of lifesaving emergency care for their pet may fnd assistance through our Helping Overcome Pet Emergencies (HOPE) Funds program.

$261,747 Awarded through HOPE Funds b her e f or the W el lne s s of P ets P of s s lne el W or the e f her b

Photo Credit: Cameron Browne

A veteran in Portland, , is all smiles afer receiving free preventive care for his LOVE IN EVERY LANGUAGE two dogs. Photo Credit: Jef Hinds As a practice, we are committed to building a culture of inclusion and diversity for our associates and our clients. We know language profciency can be a barrier to veterinary care. Photo Credit: Beth Brinston That’s why starting in 2019, the millions of clients who call or visit any of Banfeld’s more than 1,000 hospitals in 42 states, MAKING PET WISHES Washington, D.C., and Puerto Rico, have been able to receive over-the-phone interpretation services in 350 languages. COME TRUE

ALL FOR ONE AND CARE FOR ALL When children facing critical illnesses make a pet-related wish through Make-A-Wish®, Every loving pet owner shares the same special bond with their dog or cat. It’s a bond we and the Banfeld provides a one-year Optimum Banfeld Foundation want to preserve, regardless of pet owners’ fnancial circumstances. At more than 40 Wellness Plan® and organizes a VIP frst community clinics across the country, Banfeld associates volunteered to provide free preventive care to Interpretation appointment, complete with red carpet. low income and homeless pet owners, while the foundation covered the cost of medicine and supplies. Services in 350 In 2019, more than 8,800 pets and people benefted from this collaboration. Languages 30 8,800 Pets and People Wishes Granted Helped through Preventive Care Clinics

4 Banfield Pet Hospital Corporate Social Responsibility Report 2019 Banfield Pet Hospital Corporate Social Responsibility Report 2019 5 OPENING HOSPITALS AND HEARTS SIT. STAY. SERVE. With each new hospital opening, Banfeld donates three days of free veterinary care for local shelter pets to help increase their potential for adoption. In 2019, the total value of Through the Volunteer Program, Banfeld associates volunteer at practice- veterinary services provided through the program eclipsed sponsored activities and events. From renovating local dog parks to providing the $1 million milestone since it’s 2016 inception. preventive care to vulnerable pets – and everything in between – we impacted more than 172,000 pets and people across 175 cities in 2019. Banfeld has set our sights on cumulatively serving one million pets and people through volunteer eforts by the end of 2020. $523,928 Value in Services Provided 172,890 Pets and People Impacted Across 175 cities

b her e f or the W el lne s s of C ommu nitie s nitie ommu C of s s lne el W or the e f her b MORE ROOM TO RESCUE

Afer hospital renovations, any usable kennels are donated 767 to local shelters and rescue Kennels Donated organizations, helping them Photo Credit: Cameron Browne expand their important work to more pets in need.

BARKING UP THE RIGHT TREE

Banfeld’s sustainability journey continues with the addition of electronic invoices and checkout paperwork instead of printed receipts for clients. In 2019, 1.2 million visits resulted in electronic delivery of medical records. If all clients opted to go digital, Banfeld could save up to 80 million sheets of paper per year – nearly 10,000 trees!

In addition, we continue to minimize our environmental impact though such eforts as investing in LED lighting in our hospitals, responsibly disposing of sharps and donating thousands of pounds Banfeld associates, including president Brian Garish (center) flex of excess food from our headquarters’ cafeteria to a local nonproft their superpowers during a Mars Volunteer Program project. serving vulnerable families. Photo Credit: Cameron Browne Photo Credit: Cameron Browne

6 Banfield Pet Hospital Corporate Social Responsibility Report 2019 Banfield Pet Hospital Corporate Social Responsibility Report 2019 7 BANFIELD FOUNDATION HIGHLIGHT Herman, a benefciary from a Veterinary Medical Equipment Grant to the Arizona Animal Welfare League, not only has adapted to life as a blind dog but now thrives.

Photo Credit: Seth Casteel

Things to Know About the Banfeld Foundation

Banfeld’s charitable arm, the Banfeld Foundation, celebrated its fourth anniversary this year and shares our purpose: A BETTER WORLD FOR PETS®. The foundation scales this important work by awarding grants to nonproft organizations across the country. Donations to the Banf eld Foundation fund the inspiring work 4 featured here – and beyond!

Photo Credit: Seth Casteel Photo credit: Stephen Brashear/AP Photo Credit: Hector Navarro for ViDAS Photo Credit: Dr. Steven Dick TOTAL IMPACT SAFER TOGETHER SPAYATHON CARE KNOWS FOR PUERTO RICO NO BOUNDARIES In 2019, the Banfeld Millions of domestic violence victims stay in abusive Foundation awarded Established by the Humane Care Knows No Boundaries situations because they fear $2,436,909, impacting Society of the (CKNB) launched in 2019 to for the safety of their pet, yet 2,536,807 pets through in the afermath of Hurricane help ensure every pet has access less than 10% of domestic grants in all 50 states, Maria, Spayathon™ for to quality care, regardless violence shelters allow pets. as well as Washington D.C., Puerto Rico helped nearly of their circumstance – or In 2019, the foundation and Puerto Rico. 25,000 pets receive more location. CKNB provides grants committed $1 million than 58,800 vaccinations in to U.S.-based Mars veterinarians through its Safer Together® 2019 thanks to a grant from and credentialed veterinary program to increase safe the Banfeld Foundation. The technicians at Mars who shelter for people and pets goal of this initiative is to volunteer globally to provide and joined forces with spay, neuter and vaccinate care to vulnerable pets. pro football champion, more than 85,000 dogs and Russell Wilson, on a Public cats on the island between Service Announcement to 2018 and 2021. raise awareness of the link between domestic violence and animal abuse.

8 Banfeld Pet Hospital Corporate Social Responsibility Report 2019 Banfield Pet Hospital Corporate Social Responsibility Report 2019 9 TO LEARN MORE, VISIT US ONLINE AT: Banfeld.com/Community BanfeldFoundation.org