Awards for Local Innovation

In this issue... Latest News from the CCG Engage  Awards for local innovation NHS Ipswich and East Suffolk CCG stakeholder news  Decision deferred on proposed service changes Issue 16 - Autumn 2016  Making the NHS £ go further

Awards for local innovation  Have you had your flu jab? The Royal College of General Practitioners (RCGP) East Anglia Faculty has awarded a local GP practice manager and a local Help and Support innovative service for the way services for local patients has  Health and care support for improved at an awards ceremony in September. family carers The community glaucoma I-van won the Clinical Quality Innovation Award  FIND Families in Need 2016. The award is recognition of how the I-van has transformed glaucoma services for elderly people in the area, reducing the need for  Warm Homes Healthy multiple appointments and long journeys to hospital for routine check-ups. People Award-winning news Dr John Havard, a local GP and health innovator said: “Around 4000 elderly  Awards for local innovation people living with glaucoma need an annual review of their condition, yet for  Award nominations for CCG many of those people with poor vision it was difficult and stressful to attend Other News hospital. The I-van means they can get the care they need closer to home, in  Wellbeing Suffolk Dr John Havard is one appointment lasting no more than presented with award  Suffolk Lives Matter: a one hour. by Dr Kate Wishart (Provost, RCGP East suicide prevention strategy “The I-van has transformed glaucoma Anglia Faculty) for Suffolk care in east Suffolk; it’s tremendously pleasing to have this  Ipswich Hospital healthcare support they need to acknowledgement by GPs from across Transforming care manage their condition. This is the only East Anglia." community glaucoma service in the Events Nerinda Evans at the CCG, who led country where every patient decision the commissioning of this project said: made by optometrist is remotely  Stay Well This Winter “The I-van is a really good example of reviewed by a consultant Roadshow in Ipswich how local health services have ophthalmologist, ensuring the very best improved over the last few years. of care.”  Continuing Healthcare Question Time in Eye “Because access has been made more The I-van currently visits convenient, fewer patients are missing Felixstowe, Leiston, Stowmarket,  Governing Body Meeting in appointments, meaning they have the Sudbury and Bury St Edmunds. reassurance their glaucoma is stable Stratford St Andrew Turn to page 4 for more Awards news or they can more easily access the  ActivLives Christmas Fair

Get Involved Decisions deferred on proposed changes to services  Update from YEAH! youth In September, CCG Governing Body members decided to defer the decisions on proposals to reduce access to IVF services and re-focus services delivered to forum marginalised and vulnerable adults (MVA). It is anticipated that final decisions will  Working Together: Health be reached in early 2017. Until then IVF and MVA services will continue to operate in the same way as now. and Care Directory launched

1 2 Demand for services is increasing in Suffolk Have you had and the CCGs need to make £13m of financial improvements during 2016/17. your Flu jab? You asked: It’s not too late! We are working very hard "What else are you You can get the jab at to find these savings. Here doing to address your GP surgery or is our plan: the financial your local pharmacy. situation?" Flu is a highly infectious What we are doing: disease with symptoms that come on very quickly. The most common symptoms are fever, chills, headache, aches and pains in the joints and muscles, and extreme tiredness. Healthy individuals usually recover within two to seven days, but for some the disease can lead to hospitalisation, permanent disability or even death. Flu is caused by influenza viruses that infect the windpipe and lungs. And because it’s caused by viruses and not bacteria, antibiotics won’t treat it. It is best to have the flu vaccination in the autumn before any outbreaks of flu. Remember that you need it every year, so don’t assume you are protected because you had one last year. Read more about the Flu Vaccination HERE. Find out when your local GP surgery Flu clinic is being held HERE.

You said

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2 3 Help and Support for Local People

Health Education and Support for Family Carers in Suffolk During 2016, Sue Ryder is providing up to 40 free training sessions across Suffolk to help family carers identify signs of deterioration and target nutrition, resilience & wellbeing, chronic obstructive pulmonary disease (COPD) & breathlessness and prevention of urinary tract infections. In east Suffolk, sessions are being held in Ipswich, Felixstowe and Stowmarket. In addition, a Suffolk Family Carers Link Worker is providing one to one support to carers on these topics. The aim is to lessen pressure on NHS services, as well as reduce the physical and emotional strain on carers. Further details and a referral form can be found by following the links (right). For further information, including session dates, times and Find more information here: booking, contact Sue Ryder’s Community Services team:  for carers

call: 01473 295 200  for healthcare professionals

email: [email protected]  Referral form

Families IN Need (FIND) Don’t be cold this winter! Families IN Need helps those living in Ipswich Suffolk’s Warm Homes, Healthy and surrounding areas that are deprived of a People project is designed to help minimum standard of living, be they single, vulnerable people and families make families, lone parents, children, elderly, sick, their homes cheaper to heat. disabled or homeless. The project can provide fuel payments, loan of electric heaters and financial assistance Referrals are received from local statutory agencies towards costs for repairs if your heating stops – not by self referral. Doctors and nurses in working. The project can also arrange for a surgeries are encouraged to refer patients to FIND surveyor to visit your home and discuss who are in need. FIND’s focus is on providing energy efficiency improvements and has emergency aid – regardless of age, gender or creed. access to grants that could make a real They have a Christian stance that “everyone is difference to your heating bills. family”. To find out more about the project and to see They provide, free of charge, food, household items, if you are eligible, take a look at the Warm furniture, nursery equipment (e.g. cots and nappies), Homes, Healthy People page on the Healthy beds and bedding and, when available, cookers, Suffolk website or contact the team on washing machines and refrigerators. 03456 037 686 Our work is often based on time-critical needs – for example if an individual or family is suddenly placed in accommodation without any furniture or cookware. Find out more online at www.findipswich.org.uk

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Award-winning News Awards for local innovation Continued from front page The Royal College of General Practitioners (RCGP) East Anglia Faculty has awarded a local GP practice manager for the way services for local patients has improved at an awards ceremony in September.

Sarah Lindsay, practice manager at Framlingham The CCG has been nominated for more Medical Practice, has been awarded the Practice Manager awards both locally and nationally. of the Year 2016 accolade. A partnership project delivering "Additionally, we improved health and social care have established and reduced the number of Integrated unnecessary hospital admissions Neighbourhood has been shortlisted for a national Teams, which bring together award. health and social Connect Suffolk has been shortlisted care staff to in the category Improved support people to Partnerships between Health and live healthy, happy and independent Dr Mike Barstow, Sarah Local Government in the Health lives.” Lindsay and Dr Jonathan Service Journal Awards 2016. Turner from Framlingham Cllr Tony Goldson, Cabinet Member Medical Practice pictured The collaborative project involves for Health and Chairman of the with award. local health and social care services Suffolk Health and Wellbeing Board working more closely in order to said: "It's nice to know Connect improve care, reduce duplication of Suffolk has been recognised for the The judges awarded Sarah based services and deliver better value for work the partnership is doing. The on her commitment to patient care, money. The initiative aims to make work we're all doing together is the re-invigoration of the practice’s sure people can access help and working very well." Patient Participation Group, the advice early on and that they can launch of a new surgery website better look after their own health in and improved customer service their own home, with the right help training for the staff. Her innovative and support available locally when ideas have involved close they need it. collaborative working with other local GP practices to help achieve Richard Watson, chief redesign the very best outcomes for officer for the CCG (pictured below), patients. said: “More people are living longer, and often they are living with long- Sarah said: “It came as a complete term health The CCG’s Medicines Management surprise to have been nominated conditions such Team (pictured) are finalists in the and I am delighted to have won. as dementia or 2016 East of England NHS Every member of staff at the mental health Leadership Recognition Awards in practice is constantly striving to issues. Frailty is the category of Team Outstanding deliver outstanding service to our also a major Achievement – Clinical patients every day. concern among The team is being recognised for this “We were also shortlisted as a the elderly. leadership award for all the hard work finalist in the Suffolk Coastal “Supporting the and campaigns run by the team to Business & Community Awards Connect locality help reduce waste in prescribing. 2016 in the category of customer working, we have established a Crisis focus, so to receive both pieces of Action Team in east Suffolk offering The winners of both awards will be recognition in such a short space 24/7 support to help people remain in announced at ceremonies in late of time is fantastic. I am very proud their own home, avoiding a hospital November. to be part of such a dedicated and admission. caring practice team.”

4 5 More people to receive help Suffolk Lives Matter from new-look service Suffolk’s Suicide More people with common mental health Prevention Strategy problems will receive help to overcome anxiety, stress or depression thanks to an innovative new- In Suffolk, the latest data shows that look wellbeing service launched by Norfolk and around 60 people die by suicide each Suffolk NHS Foundation Trust (NSFT) in year. Each death represents a tragic September. human cost and has a devastating impact on family, friends and many Wellbeing Suffolk provide a others. range of holistic, tailored services for both children Health and wellbeing partners in Suffolk and adults to support their have come together to launch Suffolk emotional wellbeing. Lives Matter: A Suicide Prevention With extended opening Strategy. Following the launch of the new design a service which will meet hours from 8am to 8pm during strategy at an event on 6 October, the needs of anyone in Suffolk the week, Wellbeing Suffolk members of Suffolk’s public health team who needs support with a offers people accessible, would like to gain your insight at an common mental health problem. responsive help before their informal, interactive event giving you the problems become too great. The “As well as offering an increased opportunity for discussion and to find out new-look service also provides range of support and maximising more about the strategy and our joint talking therapies for those with a the use of technology in approach to prevent suicide over the wider range of mental health delivering our interventions, we coming years. problems, so that they can get will be working proactively with the support they need within the our partners to focus on the While no single organisation is community, in turn avoiding a things people can do lead a good responsible for preventing suicide, a referral into specialist services. life and build resilience within range of professionals from the voluntary communities of Suffolk. NSFT work with a wide variety of and charity sector, CCGs, local councils, community and third sector “Problems such as stress, police, HealthWatch Suffolk, coroner’s organisations to deliver the anxiety and depression can all office and mental health services all play service, including Suffolk Family have a major impact on both a crucial role. Suffolk County Council is Carers, Relate and 4YP, who will individuals and their families. We leading the new joint plan to bring provide interventions to boost are looking forward to working together all of these organisations to wellbeing, such as support for with those people to help them work towards the overall vision of carers. return to a productive life as quickly as possible.” reducing suicide, making this a priority Nesta Reeve, Consultant Clinical for health and wellbeing in Suffolk. Psychologist and Clinical Lead The service is commissioned by from NSFT said: “We have NHS West Suffolk and Ipswich Follow the link below if you want to get worked incredibly hard alongside and East Suffolk CCGs. involved in the community conversation service users and partners to and find out more. For more information about the service, visit the website:

www.wellbeingsuffolk.co.uk Follow on Twitter @Wellbeing_Suff Like the Facebook page

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Provider News updates from our local providers Ipswich Hospital Transforming Care Ipswich Hospital are always look at ways to improve patient care and the experience of the patient. Here they share some of the ways they are working to transform and improve the care you receive.

Outpatients Transformation Ophthalmology (Eyes) Ipswich Hospital are seeing an Work is underway to develop increasing demand for outpatient changes to help improve access appointments. Referral to to eye services. The intention is hospital is not always necessary to develop a shared and the hospital is working with understanding of activity that can GP colleagues to improve the be delivered in community way patients are referred, to clinics, with a view to developing avoid unnecessary outpatient community sites. appointments and ensure that Urgent & Emergency Care The emergency eye service is patients who do need to see a also under review to improve the The hospital has recently hospital specialist are seen as way it is delivered. introduced a new process at the quickly as possible. front door of the Emergency

Initiatives to help manage Department (ED), whereby demand include: Audiology (Hearing) patients walking in are quickly assessed by a nurse as to  Improving referral guidelines As from 1 November the Suffolk whether their needs can best be for GPs Hearing Advisory Service will met by emergency department be taking over all the repairs and  Specialist advice and care or alternatives such as guidance to GPs maintenance for hearing aids. pharmacy, self-care, GP Patients will no longer have appointment etc. In these cases,  Providing alternatives to patients are signposted to the Outpatient appointments direct access for this at Ipswich Hospital but will have access to relevant service.  Increasing the range of multiple points in the community community and self care to receive batteries and receive E-Prescribing options advice about the on-going The main aim of Electronic maintenance of their hearing aids Alternative Follow Up options are Prescribing and Medicines as well as the additional support also being tested, including an Administration (EPMA) systems this charitable service can offer in Automatic call back service that is to improve patient safety by relation to hearing loss. would avoid a hospital reducing prescribing and appointment. administration errors that could result in medication errors and adverse drug events.

Needham and Saxmundham Wards will be piloting the new e- prescribing system functionality early next year before going live across the whole hospital, currently planned for Spring 2017.

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Events and News news of the latest local events

Be Prepared for Winter Meeting in public of the CCG Governing Body The Stay Well This Winter Roadshow rolls into Ipswich on Tuesday 22 November Tuesday 22 November. 9.00am - 1.00pm Stratford St Andrew Come along to Morrisons Supermarket on Sproughton Road, Ipswich. Come along and get involved with your local NHS! Find out more about the health There will be staff on hand and a nurse to services being provided in the Ipswich answer any questions you might have. and east Suffolk area. At the meeting, to be held at the Riverside Centre in Stratford St Andrew, the governing body members will discuss current issues, achievements and challenges and assess how the CCG and its health partners are performing. The meeting has a set agenda (available on our website one week before the meeting) and there is an opportunity for anyone attending to ask questions about the topics covered.