DISASTER PREPAREDNESS GUIDE

Mayor’s Office | Office of Emergency Management |houstonoem.org CITY OF HOUSTON OFFICE OF EMERGENCY MANAGEMENT

Mission Statement The City of Houston Office of Emergency Management (OEM) works to develop, promote, and implement an effective emergency management program for the nation’s fourth-largest city. By providing information and services to residents and City departments, OEM coordinates Houston’s emergency response during times of disaster. With the support of our residents and community partners, OEM works to see that Houston prepares for, responds to, and recovers from large emergencies and disasters.

Emergency Preparedness Houston residents are no strangers to emergencies. Our location along the Gulf Coast, in combination with our status as one of the nation’s industrial centers leaves us vulnerable to many natural and human-caused hazards. When emergencies occur, our daily lives can be disrupted, having serious effects on our families, friends, and neighbors.

This is why preparedness is important. Having the knowledge, skills, and abilities to respond to a disaster is everyone’s job. As a Houstonian, you can do this by following a four-step preparedness process: making an emergency plan, having an emergency kit, being informed about disasters, and helping members of your community prepare themselves.

OEM works to help residents prepare, but also serves as the coordinator of the City’s disaster response. Working with the resources of the City, OEM ensures City departments collaborate to manage the emergency, and through a variety of plans and agreements, brings in outside help to restore basic services and help Houston get back to business.

Working together, Houston residents, businesses, and community organizations play a key role in how quickly we recover from disasters.

This Disaster Preparedness Guide will help you be better prepared for the next big disaster. Thank you for taking the first step.

713.884.4500 CITY OF houstonoem.org HOUSTON @HoustonOEM Office of Emergency Management facebook.com/houstonoem TABLE OF CONTENTS

PREPAREDNESS CHECKLIST...... 4-14 Make and Practice Your Plan...... 4 Build a Kit...... 6 Stay Informed...... 9 Alerts, Text, Social Media and Apps...... 10 Know Your Neighbors...... 11 Community Emergency Response Teams...... 12 Neighborhood Ready...... 12 Emergency Preparedness for People with Access and Functional Needs...... 13 NATURAL HAZARDS...... 15-20 Hurricanes...... 15 Severe Weather...... 16 Temperature Emergencies...... 19 EVACUATION INFORMATION...... 21-24 Evacuations...... 21 Evacuation Zip-Zone Map...... 22 Contra Flow...... 24 INFLUENZA AND PANDEMIC FLU...... 25 HUMAN-CAUSED HAZARDS...... 26-35 Hazardous Materials Incidents...... 26 Chemical Threats...... 27 Radiological Incidents...... 28 Biological Threats...... 29 Terrorist Threats...... 30 Active Shooter Incidents...... 33 Cyber Crime...... 35 AFTER THE DISASTER...... 36-38 Returning Home...... 36 Utilities...... 36 Water...... 38 EMERGENCY CONTACTS...... 39-43 Know Who to Contact...... 39 Emergency Contacts...... 40 PREPAREDNESS CHECKLIST PROTECTIVE 4 TASKS Knowing what to do protects you and your family. On the following pages, you can learn about potential hazards and how to deal with them. MAKE AND PRACTICE YOUR FAMILY EMERGENCY PLAN Every family is unique. As you make your plan, be sure to consider everyone’s needs. Sit down together and decide how you will get in contact with each other, where you will go, and what you will do in an emergency.

□ Make sure everyone knows important phone numbers and that children know their parents’ full names. □ Keep a list of contacts by the phone and in your emergency kit. Be sure to have a charger for your mobile phone. □ Find safe areas in your home for when you need to shelter-in-place. □ Determine the best escape routes from your home and find two ways out 1of each room. □ Decide on a meeting place outside of your home, and one just outside of your neighborhood, in case you cannot return to your home. PREPAREDNESS CHECKLIST □ Pick a friend or family member both inside the city, and one who lives out of the Houston area for your family to contact in case they become separated. □ Make a plan about what you will do if you need to evacuate with your pets. □ Keep a copy of your family emergency plan in your supply kit or another safe, waterproof place where you can access it in the event of a disaster. □ If you live in an evacuation Zip-Zone (see pages 22-23), plan an evacuation route ahead of time. □ For people with access or functional needs, please see page 13 for additional tips. 4 Prepare your homefor anemergency: HOUSTON BUSINESSES PREPAREDNESS FOR environment. Then,besure toupdateyour plansoit’s asgooditcanbeifadisasterstrikes. emergency. Practicing your planalsoallowsyou tofindproblems withtheplaninasafe Be sure topractice your planonaregular basis sothatyou knowwhattodoinan □ □ □ □ □ □ □ □ □ □ □

• • • • It’s important forHouston’s businessestobeready foremergencies, too.  Practice withyour child sothatheorsheknowsimportantphonenumbers.  and/orreplaceService your fire extinguishersaccording tomanufacturer’s instructions. Replace stored water three every sixmonths. monthsandfoodevery Conduct fire andemergency evacuation drillsannuallyat your homeandbusiness.   connections. Knowhowandwhentoturnoff attheprimary water andelectricity Learn skillssuchasCPR,firstaid,anduseofthefire basic safety extinguishers.  when todial9-1-1 forfire, police, oranambulance. Post emergency phone numbersbyallhometelephones. Teach children howand an emergency, sothateveryone isfamiliar. Periodically visityour meetingplace andremind family memberswhattododuring after 10years. November (orassuggestedbythemanufacturer), andreplace thesmoke detector Test your smoke detectoronceamonth.Replace thebatteries inMarch and location. another safeanddry Keep alistofyour possessions. Keep importantpapers inasafedepositbox or detectors, andfire extinguishers. Install equipmentsuchassmoke safety detectors, carbonmonoxide from theAmericanRed Cross atreadyrating.org. Gauge your business’ level of preparedness using theReady Rating tool employees iftheycan’t report towork. Have aplanifthere isanemergency inyour facility, aswellaplanforyour by visitinghoustontx.gov/fire/getalarmed. (including detectorsforpeoplewhoare deaforhard-of-hearing) Residents ofHouston oftheCity canrequest afree smoke detector track progress toward your preparedness goals. Retake theReady Rating assessmentasyour businessmakes changesto Find tipsandsuggestionsatready.gov/business.

PREPAREDNESS CHECKLIST 5 BUILD AN EMERGENCY KIT Building a family emergency kit is crucial. During emergencies, you may need to be on your own for a period of time. You may want to consider three types of kits: A Go-Bag, a Stay-At-Home Kit, and a Pet Disaster Supply Kit.

Go-Bag A Go-Bag is one that you would take with you in case of an evacuation. Go-Bags should be easily portable like a backpack or suitcase on wheels. Store it somewhere you can easily get to it. Recommended items to consider including in your Go-Bag: □ Copies of your important papers in a waterproof bag. □ Extra set of car and house keys. □ Extra mobile phone charger. □ Bottled water and snacks such as energy or granola bars. □ First-aid supplies, flashlight, and whistle. □ Battery-powered or hand-crank radio (with extra batteries, if needed). □ A list of the medications each member of your family needs and at least a 14-day supply of each medication. □ Toothpaste, toothbrushes, wet cleansing wipes, and so on. □ Contact and meeting place information for your family and a map of your local area. □ A stuffed animal or toy for your child and something to help occupy their time, like books or coloring books. If this includes a hand-held video game, make sure you have extra batteries. □ Rain ponchos. PREPAREDNESS CHECKLIST □ External mobile phone battery pack or solar charger. Some hand-crank flashlights will also include a phone charger. □ Escape Tool for your car. List any other items for your family’s particular needs. For suggestions on planning for people with access and functional needs, see page 13. □ ______□ ______□  ______6 Recommended itemstoconsiderincludinginyour Stay-at-Home Kit: Keep aStay-at-Home forwhenyou Kit needtoshelterathomeforanextendedperiod. Stay-at-Home Kit people withaccessandfunctional needs, seepage 13. List anyotheritemsforyour family’s particular needs. For suggestionsonplanning for □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □                First-aid supplies.        Water (onegallonperpersonday, fordrinkingandsanitation—uptoa7-day supply). sure you have extra batteries. books orcoloringbooks. If thisincludesahand-heldvideogame, make A stuffedanimalortoyfor your childandsomethingtohelpoccupytheirtime, like birth certificates, passports, and bank account records ina waterproof, portablecontainer. Important family documentssuchascopiesofinsurance policies, identification, Rain gear, sturdy shoes, longpants, andgloves. Matches inawaterproof container. Fire extinguisher. Paper towels. Cash andchange. Mess kits, paper cups, plates, andplasticutensils. infant formula,ordiapers. Items foruniquefamily needs, suchasdailyprescription medications, Plastic tarpsforemergency roof repair. Plastic sheetingandducttapetoshelter-in-place (seepages 26-27). Manual canopenerifyour kitcontainscannedfood. Wrench orplierstoturnoffutilities(water andelectric). Moist towelettes, garbage bags, soap, disinfectant,andplastictiesforpersonal sanitation. Filter maskorcottont-shirt, tohelpfiltertheair. Whistle tosignalforhelp. Flashlight andextra batteries. Weather radio withtonealertandextra batteries. Battery-powered radio (withextra batteries) orhand-crank radio. Non-perishable food(uptoa7-day supplyperperson). ______

PREPAREDNESS CHECKLIST 7 ______Bowls Litter/pan Muzzle To y s Carriers to transport pets safely Carriers to transport photos of pets (in case pets get lost) Current food Pet days) for up to seven per pet per day, (one gallon water Drinking Important documents, including vaccination records including vaccination documents, Important soap Pet-friendly supplies First-aid Pet medications Pet          can opener Manual         leashes and collar/harness Strong ID tags with  □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ List any other items for your pet’s particular needs. particular pet’s List any other items for your Recommended items to consider including in your Pet Disaster Supply Kit: Disaster Pet including in your items to consider Recommended Overlooking pets during a disaster can result in them being lost, injured, or worse. Ensure Ensure worse. or lost, injured, being in them can result a disaster pets during Overlooking will make This having them micro-chipped. and consider identification has proper pet your a If during an emergency. separated are if you with you them to reunite it much easier identify should You too. pet should be evacuated the family’s is going to evacuate, family or facilities boarding pet. Consider with your can evacuate a place you ahead of time location who shelter pets designated evacuation or your in Houston veterinarians neighbor that can take a friend or a pet buddy, designate Also, during emergencies. a pet plan, have of your part As house. unable to get to your are pet if you of your care Supply Kit. Disaster Pet Pet Disaster Supply Kit Supply Disaster Pet

PREPAREDNESS CHECKLIST 8 STAY INFORMED 9 Staying informed in an emergency situation may be different than normal. In the Houston area, we often have warning of upcoming weather emergencies. However, there are other emergencies which may happen with little-to-no notice. It’s important to keep informed about anything that may come our way. PREPAREDNESS CHECKLIST PREPAREDNESS

During emergencies, listen to KUHF 88.7 FM or KTRH 740 AM, our region’s designated Emergency Alert System (EAS) stations, for up-to-the-minute information from local public officials. Houston residents can also stay informed about emergencies by signing up for emergency notifications from the City of Houston athoustontx.gov/emergency. Follow instructions and recommendations — and be ready to adjust your disaster plans and supply kits as situations change.

In an emergency, many people turn to the Internet and social media for information. While this is often a way to quickly access updates about an incident, not all information posted on websites or social media is accurate. The best source of accurate information is from official government websites or social media accounts. In the City of Houston, those can be found at houstontx.gov/emergency.

To help prevent the spread of inaccurate, misleading, or dangerous information, please do not re-tweet or re-post incident updates that are not coming from official sources. If you come across inaccurate, misleading, or dangerous emergency-related information on social media, politely direct the poster back to houstontx.gov/emergency.

If you live outside the City of Houston, visit readyhoustontx.gov/partners.html to find contact information for your local Office of Emergency Management.

EMERGENCY ALERT SYSTEM KUHF 88.7 FM or KTRH 740 AM 11

APPS may apply. The Ready App The Ready TEXT MESSAGING Houston 3-1-1 App 3-1-1 Houston American Red Cross Shelter App Cross American Red Updated only when shelters are opened. only when shelters are Updated SOCIAL MEDIA to get quick updates on emergencies way Social media is a great is usually used for Facebook local government. your from for short is great Twitter medium-length posts and pictures. can be sent to (called Tweets) and those messages messages, used subscribe to them. Blogs are via text message if you you links to official social For for longer messages and updates. visit houstontx.gov/emergency. media channels, WIRELESS EMERGENCY ALERTS WIRELESS alerts can send short text agencies government Authorized location. These current on your phone based to your directly to sign up. you do not require automatically and alerts happen settings. messenger phone’s your check alerts, manage these To not yet they are these alerts, receive Though most new phones at ready.gov/alerts. more Learn all devices. on available Contains emergency shelter information. emergency Contains remember that text messages can only be sent between remember Find these apps and more at houstontx.gov/emergency. apps and more these Find It’s important that everyone in your family know how to use family in your that everyone important It’s are limited in size, so keep them short and to the point. Also, the point. Also, them short and to so keep size, limited in are text messages, because when phone networks are busy after busy after because when phone networks are text messages, mobile phones (not to a landline) and that additional charges additional charges mobile phones (not to a landline) and that a disaster, text messages may still get through. Text messages Text may still get through. text messages a disaster, Emergency preparedness information for the Houston region. information for the Houston preparedness Emergency Report non-emergency situations to Houston 3-1-1 from your phone. your from 3-1-1 situations to Houston non-emergency Report

PREPAREDNESS CHECKLIST 10 KNOW YOUR 11 NEIGHBORS Houston residents know how to work together to get the job done. Your neighbors can be a great source of help immediately after a disaster. Get to know your neighbors, particularly those too elderly or too ill to independently plan or prepare themselves for a disaster. By knowing your neighbors ahead of time, your community will CHECKLIST PREPAREDNESS work better as a team when disasters strike.

List your neighbors’ contact information here:

______NAME ADDRESS PHONE NUMBER ______NAME ADDRESS PHONE NUMBER ______NAME ADDRESS PHONE NUMBER ______NAME ADDRESS PHONE NUMBER ______NAME ADDRESS PHONE NUMBER ______NAME ADDRESS PHONE NUMBER ______NAME ADDRESS PHONE NUMBER ______NAME ADDRESS PHONE NUMBER ______NAME ADDRESS PHONE NUMBER ______NAME ADDRESS PHONE NUMBER ______NAME ADDRESS PHONE NUMBER ______NAME ADDRESS PHONE NUMBER ______NAME ADDRESS PHONE NUMBER

11 12 CERT trains people in neighborhoods, the people in neighborhoods, trains CERT disaster schools in basic and workplace, urban suppression, fire like skills, response and medical operations. and rescue, search course helps residents This awareness-level in emergency role active a more take allow skills that by providing preparedness and assist one neighbors to come together can step in. another until local agencies •  • HOUSTON RESPONSE TEAM CERT training and materials are available in English and Spanish, and and Spanish, in English available and materials are training CERT Sign Language and other languages. accommodations can be made for American CERT volunteers are called upon to provide assistance with the BP MS 150 bike ride; with the BP MS 150 bike assistance called upon to provide are volunteers CERT community and on by put special events; City events education of Houston various of Office and Houston Department, Police Houston Department, Fire the Houston Management. Emergency  •  • COMMUNITY EMERGENCY If an eight-week CERT class isn’t possible, the Ready Houston program offers an alternative. offers an alternative. program Houston the Ready possible, isn’t class CERT an eight-week If Each community. is a 90-minute session held in your program Ready The Neighborhood helps a workbook. The facilitator through who guides participants class is led by a facilitator need to the foundation you you and gives neighbors get to know each other, and your you the end of the session, At neighbors. a plan, build a kit, stay informed, and know your make their their workbook, which also serves for creating as a template can keep the participants addition to the Neighborhood In kits. plan and building preparedness emergency own family facilitator. Ready to become a Neighborhood it is also possible training, participant Ready at their work, or through can lead classes in their community, facilitators Once trained, assistance in publicizing classes and will will receive Facilitators community organizations. by visiting information is available More course materials for their students. free receive . or by e-mailing [email protected] neighborhood.readyhoustontx.gov and Spanish. in English available are training classes and facilitator Ready Neighborhood Neighborhood Ready Neighborhood Have you ever wanted to learn more about how to respond in your community in your after arespond how to about more to learn wanted ever you Have class. (CERT) Team Response Emergency a Community should consider you disaster? Then CERT (Community Emergency Response Team) Response Emergency (Community CERT comfortable are with. they at the level welcome to participate All are For more information visit classes, sessions) and scheduled (a series of eight three-hour program on the training can find their local CERT living outside of the City of Houston . People houstoncert.org . on houstoncert.org contact information coordinator’s

PREPAREDNESS CHECKLIST 12 12 in lateSeptember. your locallawenforcement agency, orcheckyour neighborhood’s page onNextdoor.com learn more aboutNational Night Out inyour community, visithoustonpolice.org, contact emergency responders whopatrol theirarea, andhelpmake theircommunitiessafer. To introduce themselves tooneanother, get to knowthelocallawenforcement officersand Throughout Texas, thefirst Tuesday in October iswhenneighborscometogetherto NIGHT OUT NATIONAL make noteofthethingsyou daythatyou doevery needhelpwith.Thislistmightinclude: any accommodations, specializedequipment,orothernecessitiesthatyou rely on.Also neighbors todevelop one. Gothrough allthetasksinvolved inanormalday. Make alistof required ordoesnotexist,workwithfacility managers, family members, loved ones, and plans, soaskthemwhattheseplansare andwhattoexpectinadisaster. If aplanisnot Some professional caregivers andassistedlivingfacilities are required tohave emergency capabilities andneeds, andbeabletohelpquickly. members, loved ones, friends, orneighbors. Supportsystem membersshouldknowyour of supportyou needinanemergency. Thissystem caninvolve paid caregivers, family who canhelpyou duringadisaster. Theseshouldbepeopleyou trust,whoknowthetype access orfunctionalneed,you shoulddevelop asupportsystem madeupofindividuals In additiontothepreparedness stepsthathave already beenmentioned,ifyou have an Emergency Preparedness for People with Access andFunctional Needs • prescription andnon-prescription medicationsthatyou take onaregular basis • specialvehicle ortransportation requirements • equipmentthatyou have thatrunsonelectricity • adaptive equipmentfordressing, showering,oreating 13 PREPAREDNESS CHECKLIST

texas211.org texasstear.org houstonoem.org STEAR.ORG IMPORTANT SUPPORT SERVICES IMPORTANT

State of Texas Emergency Emergency State of Texas (STEAR) Assistance Registry 2-1-1 Texas Way United Support Line City of Houston Office of City Office of Houston Management Emergency For additional information on hurricane preparedness for people with access and functional information on hurricane preparedness additional For visit togetheragainsttheweather.org. needs, People who may need extra assistance in a disaster should register with the State of Texas with the State of Texas assistance in a disaster should register may need extra who People or dialing 2-1-1. by visiting texasstear.org (STEAR) Assistance Registry Emergency as assistance in an evacuation, transportation STEAR may be used by those who require STEAR should assistance during a disaster. other well as by individuals who may require as well as by individuals who assistance, transportation be used by those who may require is kept in the STEAR system Information other assistance during a disaster. may require your or other disaster, order is subject to an evacuation your area In the event confidential. transportation or you to schedule Management may contact Emergency of local Office to so please continue however, of assistance, is not a guarantee Registration other services. plan. personal emergency in your include transportation This list will be the backbone of your emergency plan. For each action item on your list, on your action item each For plan. emergency of your backbone will be the This list identify what you would do if your normal routine were disrupted. Part of the planning process process the planning of Part disrupted. were routine normal do if your would what you identify items on the the list, while for other on kit based emergency adding items to your may include be necessary. someone else may assistance from specialized transportation), list (such as abilities. specific needs and of the kits to your to tailor the contents will need you course, Of plan for up to two will need to you must use on include every weeks and you item that Ideally, or padding. catheters, ostomy bags, as: medication, syringes, – such weekly basis a daily and reasonable must make providers and transportation shelters emergency By law, accommodations with difficulty for wheelchairs or people ramps This may include for you. of deaf or hard people who are to communicate for or alternate ways interpreters using stairs, staff at shelters or However, a servicehearing, and access for for people that use one. animal you to ask the staff if Please be sure needs. particular with your familiar on buses may not be outlet for a medical device). (such as a power that is not present need an accommodation

TEXAS PRE-REGISTER FOR ASSISTANCE PRE-REGISTER

PREPAREDNESS CHECKLIST 14 used byofficialswhenahurricanestrike isimminent. Part ofknowingwhattodoforahurricaneincludesunderstandingthetermsandphrases Before aHurricane HURRICANES NATURAL HAZARDS When ahurricane, stormsurge, ortropical stormWARNING isissuedforyour area: WhenaWATCH Storm Surge Warning Storm Surge Watch Hurricane Warning Hurricane Watch Tropical StormWarning Tropical StormWatch • Stayaway from windows, doors, andopenings. • Turn offutilities, if requested. • Cleanandfill bathtubs andallavailable containerswithextra water. •  Check tie-downsifyou live inamobilehome. • Find asturdy sheltertorideoutthestorm. • Move outofevacuation zonesearlyiftoldtodosobyofficials (see pages22-23). • Continue tomonitorlocalTVandradio stationsfor instructions. • Moor anyboats securely ormove boats toasafeplace. • Bringinalloutdoorfurniture, toys, andtools. • Cover windows withplywood. • Fuel vehicles andgenerators. •  • Continue tomonitorlocalTVorradio stationsforinstructions. checklist(s) are completed. If you’re notintheevacuation zone, review andverify thatyour emergency plan to seven days). Check supplies, especiallywater (atleastonegallonperperson/petdayforup UNDERSTANDING HURRICANEWATCH ANDWARNING TERMS isissuedforyour area, you shoulddothefollowing: likely within36hours. Life-threatening coastal floodingfrom stormsurge is possible within48hours. Life-threatening coastal floodingfrom stormsurge is within 36hours. Hurricane-force winds(74 mphorgreater) are likely are possiblewithin48hours. Hurricane-force winds(74 mphorgreater) mph)areHigh likely within36hours. winds(39-73 mph)areHigh possiblewithin48hours. winds(39-73 15 NATURAL HAZARDS

think about whether should you Zip-Zone, an evacuation outside live you If risk level check your can You storm. withstand a severe can residence your by visiting ahead of time using the Storm Risk Calculator a hurricane from residents Houston, to impact . When a storm is forecasted houstonstormrisk.org wind speeds, for information on expected can visit houstonhidefromthewind.org is residence that your believe you If evacuations. and current potential impacts, to a stronger should plan to move to withstand a storm, you enough not strong unsafe due to damage or are if conditions has passed, a storm After nearby. structure may choose you loss of utilities such as power and water, uncomfortable due to then. to evacuate Should an evacuation be announced, television and radio, official social media accounts, media accounts, social official radio, and television be announced, an evacuation Should with important motorists provide be used to signs will freeway and web sites, official (see Zip-Zone is in an evacuation residence if your Determine information. evacuation residents. is not necessary during hurricanes for most Houston Evacuation 22-23). pages Remain indoors in an interior hallway, bathroom, or closet on the lowest level of your the lowest level or closet on bathroom, in an interior hallway, indoors Remain windows. from house well away which table, such as a well-constructed dining room Seek shelter under something sturdy, possible debris. from you could protect •   • •  •  develop. Thunderstorms may occur by themselves, in clusters, or in lines. So, it is possible for So, or in lines. in clusters, Thunderstorms may occur by themselves, develop. Some of course of a few hours. thunderstorms to affect one location in the several weather occurs when a single thunderstorm affects one location for an the most severe extended period of time. A thunderstorm is a storm containing lightning caused by unstable atmospheric conditions. A thunderstorm is a storm containing lightning caused by unstable atmospheric conditions. or “thunderheads,” storm clouds, moist air rises, When cold upper air sinks and warm, SEVERE WEATHER Thunderstorms . While tropical storms have lower wind speeds than storms have storms. While tropical is also at risk for tropical Houston Residents and high winds. heavy rain, storm surges, dangerous they can still bring hurricanes, by local officials. and follow advice given and warnings storm watches should heed tropical Hurricane Impacts Hurricane Hurricane wind speed flooding. and storm surge, wind, major threats: three produce Hurricanes potential to a greater winds have and stronger category, is used to determine a hurricane’s or its bay, the Gulf, from to water refers Storm surge and trailers. houses, damage trees, determines whether The risk of storm surge tributaries that is pushed onto land by the hurricane. which addition, hurricanes bring rain, In during a hurricane. is subject to evacuation or not an area Residents of evacuations. not subject to storm surge in areas can cause flooding inland, even in to see their risk for each of those hazards houstonstormrisk.org can visit area the Houston their neighborhood. During a Hurricane During

NATURAL HAZARDS 16 region (“Areal Flooding”)orspecificareas (“Forecast Point Flooding”). The National Weather may adviseoffloodingfora Service and occurwhenheavyrain fillschannelsandcreeks slowly. fast-moving rushofwater. Otherfloodshappen over time, water rushesdownacreek bedorbayou, creating adangerous, of and flooding.Flashfloodingoccurswhenalarge amount There offloodingthatcanoccur:flash aretypes two both lives andpersonalproperty. Houston. Beingprepared isavitalsteptoward protecting ofallnaturalThe mostcommontype hazards isflooding.This particularly truefor Flooding during athunderstormisinsidebuilding.Remember, whenthunderroars, goindoors . It isamyththatlightningnever strikes inthesameplace. twice Thesafestplacetogo metal tools. trees inanopenarea andmetalobjectssuchaswire fences, golfclubs, lightpoles, and people are hitandkilledeachyear bylightning.If you are caughtoutdoors, avoid tall,isolated Lightning isamajorthreat duringathunderstorm.In theUnited States, 75 between and100 them,orstrikeoccur between toward theground several milesfrom theparent cloud. is strong enough,lightningappearsasa“bolt.” Thisflashoflightcan remain withintheclouds, cloudsandthe ground.or between It always accompanies athunderstorm. Whenthebuild-up Lightning isanelectricaldischarge resulting from withinclouds, thebuild-upofstaticelectricity Lightning weather information. sturdy buildingaway from windowsandstaytunedtoabattery-operated radio for hail, lightning,andtornadoes. To protect yourself inasevere thunderstorm,getinsidea Severe thunderstormscanbringheavyrains (whichcancauseflashflooding),strong winds, Severe ThunderstormWarning Severe ThunderstormWatch (Areal orForecast Point) Flood Warning (Areal orForecast Point) Flood Watch Flash FloodWarning Flash FloodWatch UNDERSTANDING SEVERETHUNDERSTORMWATCH ANDWARNING TERMS UNDERSTANDING FLOODWATCH ANDWARNING TERMS imminent oroccurring. Regional or specificarea floodingis may causeflooding(region orspecific area). Significant rainfall hasoccurred and Flash floodingisimminentoroccurring. During heavyrain, flashfloodingcandevelop quickly. Severe thunderstormsare imminentoroccurring. Severe thunderstormsare possible.

17 NATURAL HAZARDS Due to weather conditions, tornado formation is possible. tornado to weather conditions, Due or detected on radar. A tornado has been sighted UNDERSTANDING TORNADO WATCH AND WARNING TERMS AND WARNING WATCH TORNADO UNDERSTANDING Do not drive into or go near flooded streets or areas if water depth and condition if or areas into or go near flooded streets not drive Do . Drown® Around—Don’t Turn not certain. Remember, are of the roadway floor on the lowest Seek shelter in a windowless interior room (often a closet or bathroom). get out immediately and go to a substantial or vehicle, trailer, a mobile home, In is available. could be used if no structure or culvert A ditch, ravine, structure. go to shopping center, or hospital, factory, a school, nursing home, In or interior halls on lowest level. shelter areas pre-designated on the lowest or hallway a high-rise building, go to a small, interior room, In floor possible. - Know what areas near your home are prone to flooding. prone home are near your - Know what areas -  glass and/or cut seat belts. - Carry car to break an escape tool in your windows and doors. from away indoors, and remain - Move -  -  a tornado. not attempt to out-drive - Do -  -  Listen to local radio and TV stations for the most current information, follow official the most current and TV stations for Listen to local radio information web sites. or visit official emergency social media accounts, Determine if your property is in a designated flood-hazard area area is in a designated flood-hazard property if your Determine for information). (visit harriscountyfemt.org a tone-alert weather radio. Purchase • For tornadoes: • For if required. immediate area, your from to relocate • Prepare do so immediately. advised to relocate, • If •  flooding: • For •  • Assemble a disaster supply kit. for information). (visit floodsmart.gov flood insurance • Purchase •  Tornado Watch Tornado Warning Tornado During During Weather Severe Before Before Weather Severe Tornadoes strike with little or no warning. Each family should develop a tornado plan and plan and a tornado should develop family Each no warning. little or with strike Tornadoes thing The best developed. family your and the plan you Practice a safetydesignate shelter. floor of on the lowest interior room, to seek shelter in an is area is in your to do if a tornado school, or office. home, your Tornadoes

NATURAL HAZARDS 18 Heat Emergencies TEMPERATURE EMERGENCIES never leave children orpets inacaronhot day, even ifthewindows are cracked. heat. Ensure ofdrinkingwater theyhave plenty anda shadyplacetorest. Andremember to periods ofextreme heat. Also, don’t forget your petscansuccumb totheeffectsofexcessive Remember children, theelderly, andpeoplewithchronic ailmentsare mostatriskduring Some tipstohelpyou copewithreducing potentialhealth-related problems are: Prolonged exposure toHeat Indices ranging from: hot itfeels.” TheHeat Index value iscalculatedasifstandinginaventilated, shadyplace. The Heat Index isacombinationoftemperature and isusedtodescribe“how andhumidity better understandhowtheseconditionswillaffectthem,theterm Heat Index was developed. temperature, you cansufferheatcramps, heatexhaustion,andstroke. To helppeople work aswellduringhighhumidity. Whenyour bodyisnotabletomaintainproper body Our natural lineofdefense againstheatissweating,butthismethodofcoolingdoesn’t during thesummer. Residents shouldbeaware ofhowtocopewiththeseconditions. People livinginsoutheastTexas are nostranger tohightemperatures andhighhumidity • Spendasmuchtimepossibleinairconditioning. • Drink ofwater. plenty • Wear loose-fitting andlight-colored clothes. • Reduce strenuous physical activitiestoearlymorningorlateafternoon. • Greater than130°Fiswhendangerously fatal conditionsexist. • •  • 80°to90°Fcouldleadpossiblefatigue. •  •  105° to130°Fmake heatcramps andheatexhaustionlikely. Heat stroke is also possible. 90° to105° Fcouldleadtoheatcramps andheatexhaustionoccurring. When traffic signals are outorflashing red, treattheintersectionasafour-way stop. trees, andothersevere weatherdamage(seepage 39). Call 9-1-1 forlife-threatening emergencies. Call3-1-1 toreport street flooding,downed

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N T S Severe winter conditions are possible in the next few days. winter conditions are Severe expected to cause major weather conditions are Winter if some of which may be life threatening inconveniences, caution is not exercised. or likely winter weather conditions are Severe occurring. are NTR THE FOUR P’s THE FOUR ATHR UNDERSTANDING WINTER WATCH AND WARNING TERMS AND WARNING WINTER WATCH UNDERSTANDING Pipes in pipe insulation be wrapped that run outside or under a house should in them. freezing due to water cracks to avoid If you must go out, drive slowly, give plenty give of following distance between yourself slowly, go out, drive must you If suddenly. or accelerating braking and avoid of you, in front and the vehicle outside not stand Do vehicle. in your down, remain a collision or break have you If during slippery vehicle conditions. your (abnormally low body temperature). • Plants may need to be covered or brought inside to avoid frost damage. damage. frost inside to avoid or brought • Plants may need to be covered • People should dress warmly, in layers, to avoid hypothermia to avoid in layers, warmly, should dress • People place to sleep. with a warm indoors or provided be brought should • Pets •  •  • If roadways are at risk of icing, avoid driving unless absolutely necessary. at risk of icing, avoid are roadways • If •  Winter Storm Watch Winter Winter Weather Advisory Weather Winter Storm Warning Winter During freezing temperatures, remember to protect the four P’s: to protect remember temperatures, freezing During Houston is generally spared from dealing with winter weather. Occasionally, we experience Occasionally, weather. dealing with winter from spared is generally Houston such as and wintery precipitation icy roadways, temperatures, or below freezing freezing temperatures if Even typesthese for winteryof conditions. prepared Be sleet. and ice, snow, in cold weather. may ice over bridges and overpasses not below freezing, are Cold Emergencies Cold Emergencies

NATURAL HAZARDS 20 Always followdirections from localofficialsonwhetherornot youneedto evacuate. occur isduringahurricane, butothersituationsmayalsotriggerlocalorregional evacuations. to getresidents outofharm’s way quickly. Oneofthesituationswheremay anevacuation an evacuation planfortheHouston region. It isbased onseveral factors, andisdesigned Regional emergency managersandtheTexas Department ofTransportation have developed Evacuations EVACUATION INFORMATION This sectioncontinuesonpage 24. to always followdirections from lawenforcement, localmedia,andhighway signs. on decide toimplementtraffic management plans. Possible traffic managementplans areincluded In theevent ofhighvehicle traffic duringan evacuation, local may government officials supply kitsaccordingly. Follow your instructionsandrecommendations disasterplansand —andbeready toadjust official sources ofinformation,forup-to-the-minuteinformation from localpublicofficials. Emergency AlertSystem Stations, visithoustontx.gov/emergency, andfollowother During emergencies, listen toKUHF88.7 FMorKTRH740 AM,ourregion’s designated predicted landfall location. a hurricane. Decisions onwhoevacuates willbebased onthehurricane’s strength andits However, notallresidents ofaparticular Zip-Zone maybeinstructed toevacuate during If you live inadesignatedevacuation Zip-Zone, have anevacuation planaheadoftime. Harris, andMatagorda counties. evacuation Zip-Zones ofHouston, withintheCity andBrazoria, Chambers, Galveston, as Hurricane Evacuation Zip-Zones. Themaponpages 22-23 depicts, incolor, thefour may belocalorregional. Several regions oftheTexas GulfCoast have beendesignated Hurricane evacuations are based onthedamageexpectedfrom various storms, and Hurricane Evacuation Zip-Zones page 24, but theseare subjecttochangeandmay notbeusedinallincidents. Remember

21 EVACUATION INFORMATION

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EVACUATION INFORMATION 22 E R I e l H a c S

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N o O t

O t o R N B N Notto Scale Courtesy of TxDOT Courtesy County Liberty County Cleveland in Liberty Cleveland County Mandell Road US-59 south of Road at Mandel Montgomery Fostoria Road I-10 (Katy Fwy) at FM 359 in Brookshire (Katy Fwy) I-10 Evaculanes I-45 (North Fwy), (Katy local highways—I-10 Three been Fwy)—have (Northwest and US-290 Fwy), flow during designed to allow for additional traffic called These additional lanes are an evacuation. with a white hurricane marked are and “Evaculanes” as shown to the left. During symbol on a blue circle look for information on whether an evacuation, open to traffic. these additional lanes are

HOUSTON WalkerCo. Montgomery Co. Montgomery Highway 6/FMHighway W 1960 US-290 (Northwest Fwy) at Fwy) (Northwest US-290 Not Scaleto between Loop 336 and FM 3083 336 and between Loop N I-45 (North Fwy) north of Conroe north of Conroe Fwy) I-45 (North Notto Scale Contraflow involves reversing the flow of traffic on highways so that all traffic flows out. traffic so that all on highways traffic of the flow reversing involves Contraflow look evacuation, an During this to occur near Houston. possible locations for four are There will evacuations Most in effect. are plans the Contraflow whether or not for signs indicating be used. options may Contraflow not all and Contraflow, not require Contraflow

EVACUATION INFORMATION 24 Wash your handsoftenwith healthy people, cangettheflu. previously beenexposed.It attacksthenose, throat, andlungsinpeople. Anyone, including from seasonalflu,inthatoutbreaks are causedbyvirusestowhichpeoplehave for whichthere inthehumanpopulation.Apandemic isdifferent islittleornoimmunity Influenza pandemic isalarge outbreak oftheflu. Itoccurswhenanewfluvirusemerges PANDEMIC INFLUENZA Preventing andManagingtheFlu about three days. Tiredness andcoughmaylastforseveral weeks. Generally, peoplestartfeelingbetterafterthebody’s temperature returns tonormal,in These symptomsinclude: virus entersthebody. Unlike thecommoncold,symptomsofflucomeonquickly, onetofourdays afterthe What Are theSymptoms oftheFlu? soap andwater. If soap and an alcohol-based handrub. water are notavailable, use •  •  •  • To prevent theflu,getflu vaccine year.every • Dry cough • Tiredness, sometimesextreme • Headache • Suddenfever (100.4° Formore) vomiting, orconvulsions/seizures, seekmedicalhelp immediately. discoloration ofthelips, pain orpressure inthechestorstomach,confusion, severe If you ora loved onehassevere symptoms, including difficulty breathing,purpleor blue of fluids, andfollowdirections given by your doctor. If you dogettheflu,stayhomeso you don’t getanyone elsesick. Get rest, drinkplenty come intocontactwithsomeone whoissick. Always wash your hands, cover your cough,anddisinfect surfaces orobjectsthathave with atissuewhenyou cough Cover your noseandmouth or sneeze. Throw thetissue in thetrash afteryou useit. •  • Nasal congestion,bodyaches • Sore throat nausea, orvomiting Children mayhave anearinfection, Clean anddisinfectsurfaces be contaminatedwith and objectsthatmay germs like theflu.

25 PANDEMIC INFLUENZA

4 Door 2 3 1 Add 6–12 inches to your measurements, then cut sheets of 2–4 mil plastic to fit each measurements, inches to your 6–12 Add than the opening that the sheets must be larger Remember measured. opening you was designed to cover. them. Label each sheet with the opening it over to fit If a shelter-in-place order is given, take your pre-cut plastic sheets, place them over over place them plastic sheets, pre-cut your take is given, order a shelter-in-place If opening, and start by taping down the corners. the appropriate Measure all openings to your shelter-in-place room. Examples of openings include of openings include Examples room. shelter-in-place all openings to your Measure and outlets. (also check the ceiling), exhaust fans, vents windows, doors, 2.  3.  1.  • If you witness a hazardous materials incident or explosion, dial 9-1-1. materials witness a hazardous you • If or exposure. the incident site to minimize risk of contamination • Avoid uphill, and upwind. an incident, try caught outside during to stay up-stream, are you • If ventilation. close windows and shut off in a car, are you • If call 800.222.1222. a poison emergency, • For Steps 1 and 2 should be done now. Steps 3 and 4 are for when a shelter-in-place order is given. order for when a shelter-in-place 4 are Steps 3 and Steps 1 and 2 should be done now. When you “shelter-in-place,” you create a create you “shelter-in-place,” When you betweentemporary barrier the clean air air outside. building and the bad inside your home that has a in your a room Locate minimum such number of exterior windows, located or closet. Once you’ve bathroom a as follow the steps room, shelter-in-place your the right): to in the diagram below (illustrated Sheltering in Place Sheltering local on the type of emergency, Depending shelter you take recommend that officials may inside a building. This is done if officials building is safer that air inside your believe shelter inside to take Orders than air outside. local officials via by a building will be given or an automated phone call. TV, radio, What to Do in a Hazardous Materials Incident Materials Do in a Hazardous What to Hazardous materials are substances, which because of their chemical, physical, or biologicalchemical, physical, because of their which substances, materials are Hazardous can Hazards released. if they are property health, and to life, pose a potential risk nature, or disposal. use, transportation, storage, production, exist during HUMAN-CAUSED HAZARDS HUMAN-CAUSED INCIDENTS MATERIALS HAZARDOUS

HUMAN-CAUSED HAZARDS 26 If You Think You Have BeenExposed to aChemical If You SeeSignsofChemical Attack Possible SignsofChemical Threat people andtheenvironment. A chemicalattackisthedeliberate release ofatoxic gas, liquid, orsolidthatcanpoison CHEMICAL THREATS local officialsmayask youtoopenwindowsanddoorsin yourhometolet fresh air backin. battery-powered radio tolistenforinstructions. After theimmediatehazard haspassed, duct tape, food,water, andabattery-powered radio. Whenyou shelter-in-place, useyour You canbuildaShelter-in-Place byputting your Kit pre-cut plasticsheetstogetherwith Repeat thisprocess fortheotheropeningsinroom. •  • If you thinkyou mayhave beenexposedtoachemical,remove your •  •  •  •  • Take immediateactiontogetaway. •  • Find cleanairquickly. • Many sickordeadbirds, fish,orsmallanimalsare alsoacauseforsuspicion. • 4.  Look forahose, fountain, oranysource ofwater, andwash withsoap ifpossible. breathing, you may have beenexposedtoachemical. If your eyes are watering oryour skinisstinging,orifyou are havingtrouble “shelter-in-place.” you cangetoutofthearea orifyou shouldgoinsidethe closestbuildingand If you are outside, quicklydetermine thefastest way tofindcleanair. Consider if possible and“shelter-in-place.” where you seesignsofachemicalattack,itmaybebettertomove asfar away as If you can’t getoutofthebuildingor find cleanairwithout passing through thearea passing through thecontaminatedarea, ifpossible. If thechemicalisinsideabuildingwhere you are, get outofthebuildingwithout if possible. todefinetheimpacted areaQuickly try orwhere thechemicaliscomingfrom, or losingcoordination. Many peoplesufferingfrom eyes,watery twitching, choking,havingtrouble breathing, clothes immediately. Make sure thetapeoverlaps atthecorners. After allfourcornersare secured, completelytapeallfoursidesofthesheet. 27 HUMAN-CAUSED HAZARDS http://emergency.cdc.gov/radiation http://emergency.cdc.gov/radiation http://emergency.cdc.gov/radiation WHERE TO GO IN A GO IN A TO WHERE RADIATION EMERGENCY RADIATION If a radiation emergency happens in your area, you should get inside immediately. If a radiation emergency happens in TUNED. INSIDE. STAY INSIDE. STAY action to take is to: GET No matter where you are, the safest • Close and lock all windows and doors. of the building. Radioactive material settles on the outside of buildings; • Go to the basement or the middle of the building as you can. so the best thing to do is stay as far away from the walls and roof units that bring air in fans, air conditioners, and forced-air heating • If possible, turn off from the outside. Close fireplace dampers. • Bring pets inside. • Stay tuned for updated instructions from emergency response officials.

WHERE TO GO IN A GO IN A TO WHERE SAFER SAFEST NOT SAFE RADIATION EMERGENCY RADIATION Adapted from Ventura Adapted from Ventura County Public Health, CA County, Ventura GET INSIDE STAY TUNED STAY STAY INSIDE STAY If a radiation emergency happens in your area, you should get inside immediately. If a radiation emergency happens in TUNED. INSIDE. STAY INSIDE. STAY action to take is to: GET No matter where you are, the safest • Close and lock all windows and doors. settles on the outside of buildings; • Go to the basement or the middle of the building. Radioactive material so the best thing to do is stay as far away from the walls and roof of the building as you can. air conditioners, and forced-air heating units that bring air in fans, • If possible, turn off from the outside. Close fireplace dampers. • Bring pets inside. • Stay tuned for updated instructions from emergency response officials. WHERE TO GO IN A GO IN A TO WHERE

SAFER SAFEST NOT SAFE

RADIATION EMERGENCY RADIATION Adapted from Ventura Adapted from Ventura County Public Health, CA County, Ventura GET INSIDE STAY TUNED STAY STAY INSIDE STAY If a radiation emergency happens in your area, you should get inside immediately. TUNED. INSIDE. STAY INSIDE. STAY No matter where you are, the safest action to take is to: GET • Close and lock all windows and doors. settles on the outside of buildings; • Go to the basement or the middle of the building. Radioactive material so the best thing to do is stay as far away from the walls and roof of the building as you can. air conditioners, and forced-air heating units that bring air in fans, • If possible, turn off from the outside. Close fireplace dampers. • Bring pets inside. • Stay tuned for updated instructions from emergency response officials. Courtesy of the Centers for Disease Control and Prevention (CDC) and Prevention Control for Disease of the Centers Courtesy SAFER SAFEST NOT SAFE Adapted from Ventura Adapted from Ventura County Public Health, CA County, Ventura GET INSIDE STAY TUNED STAY STAY INSIDE STAY Other radiological emergencies include various radiation sources not from a dirty bomb or not from sources radiation include various emergencies Other radiological materials or that use radioactive include sabotage at facilities Examples nuclear device. of these The scope and impact materials. of radioactive incidents during transportation on the circumstances. based will vary emergencies other radiological If There is a Radiological Emergency is a Radiological There If Other Radiological Emergencies a nuclear device creates a chain reaction, which leads to an explosion. Nuclear devices can which leads to an explosion. Nuclear a chain reaction, a nuclear device creates nuclear called “improvised are nuclear devices Homemade be military-grade or homemade. the potential to create blast, nuclear devices have addition to the explosive In or INDs. devices,” by the wind. that is blown in the form of dust particles This is radiation fallout. radioactive Nuclear Devices material,radioactive Rather than spreading than dirty bombs. different devices are Nuclear Dirty Bombs Dirty typically are conventional dispersion devices” or RDDs, also called “radiological bombs, Dirty with radioactive packed they are to cause injury, but instead of using shrapnel bombs, someone The amount of radiation by the explosion. an area over material, which is spread the these devices is from threat but the bigger by an RDD varies, could be exposed to of a dirty the event blast area bomb blast, only people in the In they create. public panic do not need to seek the blast area from Others away been exposed to radiation. have to do so by local officials. poisoning unless directed for radiation medical treatment Radiation is present all around us. Some of it comes from natural sources, like the sun. the like sources, natural comes from Some of it us. around all present is Radiation also And we are with regularly. interact in objects we may is present Other radiation or cancer imaging devices, medical x-rays, like artificial sources from radiation exposed to very small are levels radiation safe because the considered are These sources treatments. find is still a topic that people radiation However, of time. for short periods or only present The potential used by terrorists. devices may be radiological reason, disturbing, and for that and other nuclear devices, dirty categories: bombs, into three fall of radiation uses terrorist emergencies. radiological RADIOLOGICAL INCIDENTS RADIOLOGICAL Protecting yourself from radiation can be summed up in three points: can be summed up in three radiation from yourself Protecting . and Stay Tuned Stay Inside, Get Inside,

HUMAN-CAUSED HAZARDS 28 determine thefollowing: However, you shouldwatch TV, listentotheradio, orcheckofficial Internetwebsitesto time todetermineexactly whattheillnessis, howit shouldbetreated, andwhoisindanger. may notimmediatelybeabletoprovide informationonwhatyou shoulddo. It willtake workers maycometoyour door. In theevent ofabiologicalattack,publichealthofficials an emergency radio orTVbroadcast. You mightgetatelephonecalloremergencyresponse people seekingemergency medicalattention.You willprobably learnofthedangerthrough health care workers willreport apattern ofunusualillnessorthere willbeawave ofsick is possiblethatyou willseesignsofabiologicalattack,itisperhapsmore likely thatlocal Unlike anexplosion,abiologicalattackmayornotbeimmediatelyobvious. Whileit If There isaBiological Threat Others, like thesmallpox virus, canresult indiseasesyou cancatch from otherpeople. make you sick.Somebiological agents, suchasanthrax, donotcausecontagiousdiseases. make you sick.Many agentsmustbeinhaled,enterthrough acutintheskin,orbeeatento A biologicalattackisthedeliberate release ofgermsorotherbiologicalsubstances thatcan BIOLOGICAL THREATS • • • • • • •  •  Inside: Walls ofradiation. ofbuildingscanblockmanytypes If abuildingisnot • Get Where shouldyou seekemergency medicalcare ifyou become sick? Whoshouldgetthem? Where are theybeingdistributed? Are medicationsorvaccines being distributed? Whatare thesignsandsymptomsofdisease? Are you inthegroup orarea authoritiesconsiderindanger? KTRH 740 AMorKUHF88.7 FMforinstructions. will beprovided bylocalofficials. Listentoourlocal Emergency Alert System stations, Stay Tuned: Detailed directions ofradiation andseverity based emergency onthetype then rinsingthemcompletely. take ashower. Decontaminate petsbywashing themwithshampooorsoap and Decontaminate yourself byremoving anyclothingyou hadonwhileoutside, then Stay Inside: Follow theshelter-in-place directions listedonpages 26-27. a cottonshirtormaskover your mouth. available, take shelterinavehicle (shutoff ventilation), orcover exposedskinandplace

29 HUMAN-CAUSED HAZARDS

TM

IF YOU SEE SOMETHING or aiding others in committing criminal acts. It is not what you It or aiding others in committing criminal acts. Terrorists is that it is not illegal for to remember One essential fact if other even an individual to belong to any political group acts as committed terroristic have members of that group long as the individual is not committing, conspiring to commit, do that defines one as a terrorist. say or think, it is what you SAY SOMETHING SAY and how to handle it. Such of terrorism of the threat should be aware American Every Large, area. in a major metropolitan we live essential because knowledge is all the more targets long been the favored the world have centers all over heavily populated urban of terrorists. Report suspicious activity by calling 1.855.i.Watch.4 (855.492.8244) or visit (855.492.8244) activity suspicious by calling 1.855.i.Watch.4 Report immediately. dial 9-1-1 it is an emergency, If iWatchHouston.org. We encourage you to be aware of suspicious behavior and improvised explosive devices. devices. explosive of suspicious behavior and improvised to be aware you encourage We Our federal, state, and local governments are working hard to keep us safe, but we all play us safe, to keep hard working are local governments and state, federal, Our your line of defense in protecting the first are You our public spaces. in securing a role and our country. public spaces, fellow citizens, Since the terrorist attacks of September 11, 2001 and the Boston Marathon bombing on Marathon of September 11, 2001 and the Boston attacks Since the terrorist number of reports a considerable continually exposed to 2013, Americans are April 15, about suspected however, a period of time, Over with actual warnings. plots — along terrorist and the chance of being of terrorism vigilant about the threat become less typically people act. at the scene of a terrorist Across the country, millions of people are working, shopping, traveling, and attending and attending traveling, shopping, working, are of people millions the country, Across of life. way enjoying the American They are and schools. concerts, sporting events, the country that make but the same things the heart of America, may be at Freedom us harm. to do who want for those us a target also make great TERRORIST THREATS TERRORIST

HUMAN-CAUSED HAZARDS 30 The followingkey pointssummarizesomebehaviorsthatcouldbesuspicious. What to LookFor •  •  3. Unusual supplies • Trying toconcealtheiractions. • Askinginappropriate questionsaboutthefacility anditssecurity. • Photographing entrances, exits, measures. orsecurity 2. During theplanningphase, aterrorist willoftenconductsurveillance, suchas: • • Bealerttopackages leftunattended. •  1. Suspiciouspackages and concealedIEDs other suspiciousitems. Be alertforindividualspurchasing large amountsofchemicals, fertilizers, or unidentifiable substances. Be suspiciousofitemslike wire, batteries, altered electronics, chemicals, orvarious If you seesomeoneleave abag, don’t touchit.Leave thearea andalertthe authorities. Improvised Explosive Devices (IEDs) are generally smallandeasilytransportable. 31 HUMAN-CAUSED HAZARDS is used with permission by the NY Metropolitan the NY Metropolitan by with permission is used TM Report vehicles apparently left vacant for long periods, or vehicles parked in parked or vehicles for long periods, left vacant apparently vehicles Report areas. prohibited and walking area in a prohibited a vehicle see someone parking you if Report the location. from away Persons sneaking into “Employees Only” areas or following others into locked others into locked or following Only” areas sneaking into “Employees Persons to security. buildings pose a threat they belong sure aren’t or if you they shouldn’t, someone is accessing an area If notify security or the authorities. area, in a restricted Clothing that is too warm for the season or is unusually thick could be used to for the season Clothing that is too warm conceal weapons. •  6. Suspicious Vehicles 6. •  • At work, never let people into secured areas without proper ID. without proper areas let people into secured work, never • At •  5. Unauthorized Entrance into Restricted Areas into Restricted Entrance Unauthorized 5. •  4. Unseasonable or Bulky Clothing 4. Unseasonable •  If You See Something, Say Something Say See Something, You If Transportation Authority. Transportation

HUMAN-CAUSED HAZARDS 32 physically todealwiththesituation.You have three options: When anactive shooterisinyour vicinity, you mustbeprepared bothmentallyand in aconfinedandpopulatedarea,typically through theuseoffirearms. An active shooterisanindividualactively engagedinkillingorattemptingtokillpeople ACTIVE SHOOTERINCIDENTS •  3. Fight •  •  • Hide inan area outoftheshooter’s view. 2. Hide • Call9-1-1 whenyou are safe. • Keep your handsvisible. •  • Do notattempttomove woundedpeople. • Help othersescape, ifpossible. •  • Leave your belongingsbehind. • Have anescaperoute andplaninmind. 1. Run • Lawenforcement isusuallyrequired toendanactive shooterevent. • Theevent isunpredictable andevolves quickly. • Victims are mostoftenselectedatrandom. immediate danger. Fight asalast resort andonlywhenyour lifeisin and remain quiet. Silence your cellphone (includingthevibration) hiding place. Lock toyour thedoororblockentry active shootermaybe. Prevent othersfrom enteringanarea where the to follow. Evacuate regardless ofwhetherothersagree ® 33 HUMAN-CAUSED HAZARDS

• Location of the active shooter(s). of the active • Location of shooter(s). • Number description of shooter(s). • Physical and type of weapons held by shooter(s). • Number of potential victims at the location. • Number • Remain calm and follow instructions. • Remain jackets). bags, hands (i.e., items in your down any • Put fingers. hands and spread • Raise hands visible at all times. • Keep for safety. officers such as holding on to them toward quick movements • Avoid or yelling. pointing, screaming, • Avoid evacuating. when not stop to ask officers for help or direction • Do • Attempt to incapacitate the shooter. to incapacitate • Attempt as possible. aggression much physical with as • Act shooter. active items at the throw weapons or • Improvise life depends on it. actions…your to your • Commit readyhoustontx.gov/videos. go to video, Fight.® Hide. the Run. watch To Houston. the City of of trademark is a registered Fight.® Hide. Run. The first officers to arrive to the scene will not stop to help injured people. Expect rescue Expect people. to the scene will not stop to help injured The first officers to arrive the injured. remove treat and rescue teams will These teams to follow the initial officers. by law enforcement be held in that area will likely safe location, you a reached have Once you identified and questioned. been witnesses have and all until the situation is under control, to do so. instructed you authorities have until law enforcement the area not leave Do If you are able, try and remember the following information so you can provide it to the provide can try the following information so you and remember able, are you If call 9-1-1: when you dispatcher Information to Provide to the 9-1-1 Operator the 9-1-1 to Provide to Information When Law Enforcement Arrives Enforcement When Law

HUMAN-CAUSED HAZARDS 34 Keep aCleanMachine and staysafeonline.org. cyber threats byfollowingthesetips. For more suggestions, visitstopthinkconnect.org many thingseasier, italsocomeswithrisks. You canprotect yourself andloved onesfrom Today, technologyisanever-increasing part ofourlives. Andwhiletechnologymakes CYBER CRIME Adapted from the Stop. Campaign. Think.Connect. Be aGoodOnlineCitizen Be Web Wise Protect Your Personal Information •  •  •  •  •  • If post,oradseemsquestionable, ane-mail,tweet, don’t clickthelink. •  •  •  • •  • •  •  •  information with oneanother. Talk withfriendsandfamily aboutways tostaysafeonline, andshare thelatest digital community. Your actions onlineaffectothers, sopracticing goodonlinehabitsbenefitstheglobal something thatsoundstoogood tobetrue, orthataskforpersonalinformation. Beware ofonline communicationsthataskyou toactimmediately, thatoffer “https://”, not“http://.” When doingfinancialtransactions online, make sure thewebsiteaddress startswith entering personalinformationonwebsiteswhenconnectedto publicWiFi. Don’t automaticallyconnecttoWiFi whenit’s available, andbecautiousabout onguardonline.gov/filecomplaint. Report stolenfinances, theft,andothercybercrime identity atic3.gov and shared computers. Be careful aboutaskingwebsitestoremember your password, especiallyon personal informationprivate. Make sure you setprivacy settingsonwebsitesyou visittokeep andsecurity your Do not use thesame password with multiple accountsor give outyour password toanyone. lower-case characters, andincludenumberssymbols. Use complexpasswords thatare atleasteightcharacters long, useamixofupper- and lost orstolen. Make regular backups ofyour datasoyou’re protected incaseyour filesget Scan USBdrives withyour anti-virussoftware before openingfiles. are protected. Be sure allinternet-connected devices(includingphonesandvideogame systems) automatic updates. Keep operating system, anti-virus, andfirewall software current byturningon

35 HUMAN-CAUSED HAZARDS

Disasters can cause power outages. Even if your power is back on when you return, return, on when you power is back if your Even can cause power outages. Disasters may no longer be safe to eat. or freezer refrigerator in your stored food that was spoil and can cause food to refrigeration that lack of power does go out, be aware your If Utilities been damaged during the may have gas service, such as power lines or natural Utilities, you Once the area. a gas leak, leave see downed power lines or suspect you If disaster. the emergency. utility to report and your company in a safe location, call 9-1-1 are Returning Home Returning one requires or a loved you health and safety is the most important concern. If Your potentially that are not enter areas Do for help. medical attention, call 9-1-1 emergency unsafe. This includes with debris. or areas with floodwaters, areas buildings, damaged This is done to ensure returning home. before for official instructions wait evacuated, you If responders. and emergency neighbors, the safety your of you, has damaged flooding If or chemicals. wildlife, debris, can contain diseases, Floodwaters feed and hay. This includes livestock items. out contaminated throw home or property, your contact your has been damaged or destroyed, or personal property vehicle, home, your If Also listen to or video of the damage. pictures take it is safe to do so, agent. If insurance isn’t additional assistance may be (but disasters, In large-scale local officials for instructions. available. always) AFTER THE DISASTER THE AFTER as possible. as quickly routines to their regular to return people want a disaster occurs, After should residents Houston-area away. be possible right may not always this However, occurred. after a disaster has tips about what to do the following remember

AFTER THE DISASTER 36 to protect you andyour family from dangerous carbonmonoxide gasandelectrocution: If you choosetouseagenerator duringorafteradisaster, tips followthesesimplesafety now thawedbethrown outaswell.Learn more atfoodsafety.gov. rose above 40°Fformore hoursbethrown thantwo out,andthatanyfrozen foodthatis become unsafetoeat.TheFDA andUSDA recommend thatanyrefrigerated foodthat •  •  •  •  •  •  monoxide detectorwhenusinggenerators. Always have aUL-approved carbon near water heaters. Do notstore gasolineinsideyour homeor automatic generator ortransfer switch. advanced generator tasks, like usingan Consult anelectricianbefore performing appliances directly tothegenerator. properly-rated extensioncords andconnect home’s electricalsystem. Instead, use Never connectagenerator directly toyour firefighters inanemergency. generator, becausethiscanhamper Do notusechainsorlockstosecure a Generators shouldbe20feetaway from buildings. Always usegenerators outside, away from doors, windows, awnings, andeaves. CARBON MONOXIDEHAZARD POISON GAS- NEVER useageneratorindoors, a poisongasyoucannotseeorsmell. Exhaust containscarbonmonoxide, open windows,doors,andvents. ONLY useoutdoorsandfarfrom NEVER useageneratorindoors, in garages,orcarports. DANGER! Courtesy oftheCenters forDisease WILL KILLYOUINMINUTES. Using ageneratorindoors Control andPrevention (CDC) in garages,orcarports. 20 feet 37 AFTER THE DISASTER Water Purification Water Some water issues can be addressed by purifying water as described below, or by described below, as by purifying water issues can be addressed Some water Kit. Stay-at-Home in your have you supply of water using the seven-day In this case, after purification. unsafe even water types make of contamination Certain supply of bottled water. MUST use your you brush teeth, unsafe for drinking should not be used to that is that water Remember formula. or for mixing infant dishes, wash •  •  • Stay informed and listen to local media for information on your local water service. local water on your media for information and listen to local • Stay informed to do. on what given quality listen to the directions is impacted, water your • If •  Always listen to local media for specific directions on water safety after a disaster. water safety a disaster. after on to local media for specific directions listen Always for that need to be taken if any, precautions, officials will know what special Local emergency. particular Finally, there are commercial water filters or purification systems available. Each system Each available. systems filters or purification water commercial are there Finally, read the label or Please remove. or cannot chemicals and diseases it can has different and the expiration for use, the directions for the limitations of each system, packaging date on any filters or components. Bleach will also kill some diseases in water, but again will not remove dirt or chemicals. dirt or chemicals. but again will not remove Bleach will also kill some diseases in water, household bleach (typically and 8.25% between regular scented chlorine), not 5.25% Find an unopened bottle. use bleach from best results, For bleach alternatives. safe” or “color of For each gallon filtering it first if it is cloudy. to a clean container, water add your Next, 60 minutes. then wait teaspoon of bleach. Stir, add 1/4 water, Boiling is the easiest and fastest way to kill many diseases in water. However, boiling does However, water. to kill many diseases in way and fastest Boiling is the easiest pot or kettle. in a large put water by boiling, purify water dirt. To chemicals or not remove paper cheese cloth, or filter, a coffee filter it by pouring it through is cloudy, the water If Allow to cool boil for at least one minute. rolling water to a towel first. Then bring the using. before While most disasters don’t impact fresh water service, your drinking water can occasionally can occasionally drinking water your service, water fresh impact don’t most disasters While service impacted: been has or may have water fresh If by a disaster. be impacted Water

AFTER THE DISASTER 38 Water Purification WHO TOCONTACT KNOW Know whentodial9-1-1 Know whentodial2-1-1 (877.541.7905) Know whentodial3-1-1 (713.837.0311) • Besure torenew orupdateyour informationeachyear. • •  •  • • During disasters, wait timesmaybelonger. representative• Acity willansweryour call24 hoursaday. •  • Dial 3-1-1 whenyou neednon-emergency helpandinformation. •  •  •  • Anyothersituationneedingurgent attention. • For ormedicalcondition. aseriousinjury • Whenyou are inimmediatedangerorwitness acrimeinprogress. Do notcalltoreport anemergency. management personnelcancontactyou toscheduleyour transportation. By registering now, ifanevacuation order isissuedforyour area, emergency might keep you from quicklyevacuating. if you don’t have accesstotransportation, orhave anaccess andfunctionalneedthat Call 2-1-1 toregister withtheStateofTexas Emergency AssistanceRegistry (STEAR) referral foranyone whoneedshelpconnectingtodisasterrelief service services. 2-1-1, aprogram ofTheUnited Way ofGreater Houston, isafree information and maintenance, oranyothernon-emergency situationthatrequires assistance. city This includesreporting debrisorfloodingina roadway, traffic signalorsign For poweroutages, callCenterPoint Energy at800.332.7143. call 713.884.3131. For non-emergency situations thatrequire theresponse ofapoliceofficer, may beurgent, butphonelinesneedtobekept openforemergency calls). Do notdial9-1-1 fornon-emergencies ortoreport apoweroutage(poweroutages

39 EMERGENCY CONTACTS houstonoem.org @HoustonOEM facebook.com/HoustonOEM houston311.org facebook.com/houston311 houstontx.gov/cao @neighborhou facebook.com/neighborhou houstonpolice.org @houstonpolice facebook.com/houstonpolice houstonfire.org @cohoustonfire facebook.com/houstonfiredept houstonhealth.org @houstonhealth facebook.com/houstonhealth www.hcoem.org @readyharris facebook.com/readyharris harriscountytx.gov hcphes.org @hcphes facebook.com/ harriscountypublichealth harriscountyso.org @hcsotexas facebook.com/hcsotexas ridemetro.org/Services/MAP.aspx hctra.org hcfcd.org @hcfcd facebook.com/hcfcd houstontx.gov/emergency houstontx.gov/emergency @AlertHouston facebook.com/alerthouston CALL.MAP 713.881.3100 3-1-1 or 713.837.0311 3-1-1 832.393.0955 9-1-1 Emergency: Non-Emergency: 713.884.3131 9-1-1 Emergency: Non-Emergency: 832.394.6700 Questions: General 832.393.5169 24/7 Reporting: Disease 832.393.5080 713.755.5000 713.439.6000 9-1-1 Emergency: Non-Emergency: 713.221.6000 713. (713.225.5627) 713.222.7328 713.684.4000 713.884.4500

Office of Homeland of Office Security Emergency and Management Help and Information Help Citizens Mayor’s Assistance Office Department Police Houston Department Fire Houston of Health Department Houston Servicesand Human harriscountytx.gov Harris County readyharris.org Harris County Emergency Information Switchboard County Health Public County Harris Services and Environmental County Harris Sheriff’sOffice Assistance Motorist Program Road Toll County Harris Authority Assistance) (Motorist Flood County Harris District Control Office of Emergency Emergency of Office Management City of Houston Emergency Information City of Houston houstontx.gov City of Houston EMERGENCY CONTACTS CONTACTS EMERGENCY

EMERGENCY CONTACTS 40 Management Office of Emergency Brazoria County Public Health County Montgomery Office Sheriff’s County Montgomery County Switchboard Management Office of Emergency Montgomery County mctx.org Galveston County Health District Office Sheriff’s Galveston County County Switchboard Management Office of Emergency Galveston Countywww. galvestoncountytx.gov and Human Services Fort BendCounty Health Fort Office BendCounty Sheriff’s County Switchboard Management Office of Emergency Fort BendCounty Health Department Brazoria County BrazoriaOffice County Sheriff’s Help andInformation 979.864.1201 936.523.5000 936.760.5800 Non-Emergency: Emergency: 9-1-1 936.756.0571 281.364.4200 or 936.523.3900 409.938.7221 281.534.3515 409.766.2322 or Non-Emergency: Emergency: 9-1-1 409.762.8621 888.384.2000 281.238.3233 281.341.4704 Non-Emergency: Emergency: 9-1-1 281.342.3411 281.342.6185 979.864.1484 979.864.2392 Non-Emergency: Emergency: 9-1-1 979.849.5711 brazoria-county.com fortbendcountytx.gov facebook.com/bccommunity @brazoriacounty emergency-management brazoriacountytx.gov/departments/ facebook.com/mctxpublichealth mchd-tx.org/public-health @mocosheriff www.mocosheriff.com mctx.org facebook.com/mctx.oem @mcoem mctxoem.org facebook.com/gchdinfo gchd.org www. www. facebook.com/gcoem @galvcountyoem www. facebook.com/fortbendhealth @fortbendhealth fortbendcountyhhs.com on.fb.me/1DH3SZn @fbcso fortbendcountytx.gov/sheriff fortbendcountytx.gov facebook.com/fbcoem @fbcoem fbcoem.org brazoria-county.com/health brazoria-county.com/sheriff brazoria-county.com co.galveston.tx.us/sheriff galvestoncountytx.gov gcoem.org

41 EMERGENCY CONTACTS etrviewoutage.com/external/ @metrohouston @metrohouston facebook.com/ridemetro texasattorneygeneral.gov/cpd/ consumer-protection www.dads.state.tx.us www.dars.state.tx.us txdot.gov/travel or @txdothoustonpio @txdot facebook.com/txdot weather.gov/houston @nwshouston facebook.com/NWSHouston disasterassistance.gov @fema facebook.com/fema cdc.gov @CDCgov facebook.com/cdc floodsmart.gov iwatchhouston.org centerpointenergy.com/ outagetracker @CNPAlerts facebook.com/centerpointenergy www. tx.aspx @entergytx facebook.com/EntergyTX tnmp.com @tnmp facebook.com/ texasnewmexicopower 713.635.4000 (2677) 713.224.COPS 713.225.0119 800.621.0508 512.438.3011 800.628.5115 713.881.3106 281.337.5074 800.621.FEMA (3362) 800.CDC.INFO (800.232.4636) 888.379.9531 Emergency: 9-1-1 Non-Emergency: 855.i.Watch.4 (855.492.8244) 800.332.7143 Electric: Gas: 800.752.8036 800.9.OUTAGE (800.968.8243) 888.866.7456 METRO Police METRO and of Aging Department Services (DADS) Disability and of Assistive Department Services (DARS) Rehabilitative of Department Texas District - Houston Transportation Service Weather National Houston/Galveston Assistance FEMA Disaster Control for Disease Centers (CDC) and Prevention Program Insurance Flood National Suspicious Activity Report Energy CenterPoint Entergy Power Mexico New Texas Texas Consumer Protection Consumer Texas METRO Lift METRO and Federal Agencies Regional, State, Route Information and Information Route ServiceCustomer Metropolitan Transit Authority (METRO) ridemetro.org (METRO) Authority Transit Metropolitan

EMERGENCY CONTACTS 42 of Greater Houston American Red Cross Service Agencies FEMA Ready Drive Texas Houston TranStar Mapping Tool Flood Education Flood Warning System Storm RiskCalculator Houston Hide from theWind Together Against theWeather Ready Houston Web Resources Disaster Distress Helpline 2-1-1 Texas/United Way Helpline Houston Area Command Salvation ArmyGreater Poison Control and Functional Needs for Persons withAccess Hurricane Preparedness 866.526.8300 Preparedness Campaign National Disaster Transportation Texas Department of Online portalfrom conditions Map ofcurrent traffic your area Find floodriskfor rainfall levels Monitor stream gagesand throughout Houston of hurricanedamage Determine thepossibility storms damage duringsevere Estimate theriskofwind Preparedness Regional Disaster 800.985.5990 2-1-1 or877.541.7905 713.752.0677 800.222.1222 togetheragainsttheweather.org facebook.com/houstonredcross @houstonredcross redcross.org/tx/houston facebook.com/readygov @readygov ready.gov @txdotalert drivetexas.org facebook.com/houstontranstar.org @houstontranstar houstontranstar.org harriscountyfemt.org harriscountyfws.org houstonstormrisk.org houstonhidefromthewind.org facebook.com/readyhouston @readyhouston readyhoustontx.gov facebook.com/distresshelpline @distressline disasterdistress.samhsa.gov 211texas.org salvationarmyhouston facebook.com/ @salarmyhouston salvationarmyhouston.org facebook.com/txpcn @txpoisoncontrol poisoncontrol.org 43 EMERGENCY CONTACTS To order or download copies of this guide in Spanish, please visit houstonoem.org or call 311.

Para solicitar o descargar copias de esta guía en español, visite houstonoem.org o llame al 311.ORDER COPIES OF

To orderToTo order ororder download or or download download copies copies copies of this of of guide this this guide guidein Vietnamese, in in Spanish, Spanish, please please please visit visit visithoustonoem.orghoustonoem.orghoustonoem.orgororor call call callTHIS 311.311.311. GUIDE Để yêuParaPara cầ usolicitar solicitar hoặc tả oi o vdescargar descargarề các bản copias saocopias củ ade de hư esta estaớng guía guíadẫn en nàyen español, español, bằng ti ếvisite visiteng Vi ệhoustonoem.orghoustonoem.orgt, vui lòng truy oo llame llame cập houstonoem.orgalal 311. 311. hoặc gọi 311.

DISASTER PREPAREDNESS GUIDE – AVAILABLE IN MULTIPLE LANGUAGES To orderToTo order ororder download or or download download copies copies copies of this of of guide this this guide guidein Chinese, in in Vietnamese, Vietnamese, please visit please pleasehoustonoem.org visit visithoustonoem.orghoustonoem.orgor call oror callcall 311. 311. 311. To order copies of this guide in English, to download an accessible PDF, or to find the audio version of this guide in English, please visit houstonoem.org or call 3-1-1. 要订购或下载中文指南副本，请访问ĐĐểểyêuyêu c cầầuu ho hoặặcc t ảtải iv vềềcáccác b bảảnnsaosao c houstonoem.orgcủủaa hư hướớngng d dẫẫnn này này或拨打 b bằằngng ti ti311ếếngng。 Vi Việệt,t, vui vui lòng lòng truy truy ccậậpphoustonoem.orghoustonoem.orghohoặặcc g gọọi i311. 311. Para solicitar o descargar copias de esta guía en español, visite houstonoem.org o llame al 3-1-1. To download a copy of this guide in Arabic, please visit houstonoem.org. ToĐểTo yêuorder order cầu or or hoặc download download tải về các copies copies bản sao of of thiscủa this hướngguide guide dẫnin in Chinese, Chinese,này bằng please tiếngplease V iệt,visit visit vuihoustonoem.org houstonoem.orglòng truy oror call call 311.cập311. houstonoem.org hoặc gọi 3-1-1. ﻟﺗﻧﺯﻳﻝ ﻧﺳﺧﺔ ﻣﻥ ﻫﺫﺍ ﺍﻟﺩﻟﻳﻝ ﺑﺎﻟﻠﻐﺔ ﺍﻟﻌﺭﺑﻳﺔ، ﻳﺭﺟﻰ ﺯﻳﺎﺭﺓ houstonoem.org. 要订购或下载中文指南副本，请访问要订购或下载中文指南副本，请访问 houstonoem.orghoustonoem.orghoustonoem.org 或拨打或拨打 3-1-1.311311。。

To downloadPour commander a copy des of copiesthis guide de ce inguide Urdu, en anglais, please télécharger visit houstonoem.org un document PDF. accessible ou TotrouverTo download download une version a a copy copyaudio ofdeof this cethis guide guide guide en anglais,in in Arabic, Arabic, rendez-vous please please survisit visit houstonoem.orghoustonoem.orghoustonoem.org ou appelez.. le 3-1-1.

ﺍﺱ ﮔﺎﺋﻴﮉ ﮐﯽ ﮐﺎﭘﯽ ﺍﺭﺩﻭ ﺯﺑﺎﻥ ﻣﻴﮟ ڈﺍﺅﻥ ﻟﻮڈ ﮐﺮﻧﮯ ﮐﮯ ﻟﻴﮯ، ﺑﺮﺍﺋﮯ ﻣﮩﺮﺑﺎﻧﯽ houstonoem.orghoustonoem.org ﭘﺮ ﺟﺎﺋﻴﮟ۔ ﻟﺗﻧﺯﻳﻝ ﻟﺗﻧﺯﻳﻝ ﻧﺳﺧﺔ ﻧﺳﺧﺔ ﻣﻥ ﻣﻥ ﻫﺫﺍ ﻫﺫﺍ ﺍﻟﺩﻟﻳﻝ ﺍﻟﺩﻟﻳﻝ ﺑﺎﻟﻠﻐﺔ ﺑﺎﻟﻠﻐﺔ ﺍﻟﻌﺭﺑﻳﺔ، ﺍﻟﻌﺭﺑﻳﺔ، ﻳﺭﺟﻰ ﻳﺭﺟﻰ ﺯﻳﺎﺭﺓﺯﻳﺎﺭﺓhoustonoem.org.houstonoem.org. To download a copy of this guide in French, please visit houstonoem.org.

Pour TotéléchargerTo download download la a versiona copy copy of offrançaise this this guide guide de in cein Urdu, Urdu,guide, please please merci visit visitde voushoustonoem.orghoustonoem.org rendre sur le. .site houstonoem.org. ﺍﺱ ﺍﺱ ﮔﺎﺋﻴﮉ ﮔﺎﺋﻴﮉ ﮐﯽ ﮐﯽ ﮐﺎﭘﯽ ﮐﺎﭘﯽ ﺍﺭﺩﻭ ﺍﺭﺩﻭ ﺯﺑﺎﻥ ﺯﺑﺎﻥ ﻣﻴﮟ ﻣﻴﮟ ڈﺍﺅﻥ ڈﺍﺅﻥ ﻟﻮڈ ﻟﻮڈ ﮐﺮﻧﮯ ﮐﺮﻧﮯ ﮐﮯ ﮐﮯ ﻟﻴﮯ، ﻟﻴﮯ، ﺑﺮﺍﺋﮯ ﺑﺮﺍﺋﮯ ﻣﮩﺮﺑﺎﻧﯽﻣﮩﺮﺑﺎﻧﯽhoustonoem.orghoustonoem.orgﭘﺮ ﭘﺮ ﺟﺎﺋﻴﮟ۔ﺟﺎﺋﻴﮟ۔ To download a copy of this guide in Italian, please visit houstonoem.org. ToTo download download a a copy copy of of this this guide guide in in French, French, please please visit visithoustonoem.orghoustonoem.org.. Per scaricare una copia di questa guida in italiano, 713.884.4500visitare houstonoem.org. PourPour télécharger télécharger la la version version française française de de ce ce guide, guide,houstonoem.org merci merci de de vous vous rendre rendre sur sur le le site site houstonoem.orghoustonoem.org.. @HoustonOEM

ToTo download download a a copy copy of of this this guide guide in in Italian, Italian, please please facebook.com/houstonoem visit visithoustonoem.orghoustonoem.org..

PerPerscaricarescaricare Ifuna una you copia livecopia outside di di questa thequesta City guidaof guida Houston, in in italiano, visititaliano, readyhoustontx.gov/partners.html visitare visitarehoustonoem.orghoustonoem.org .. to find your local Office of Emergency Management.

Department of Homeland Security Grant Funded Project. Produced by the City of Houston Mayor’s Office of Public Safety and Homeland Security and the Office of Emergency Management. 06/2016