PTOLEMUS Consulting Group
What is the future of TPS eCall?
Brussels - 1st October 2018
PTOLEMUS Consulting Group intellectual property About PTOLEMUS Consulting Group
The first strategy consulting & research firm entirely focused on augmented mobility & automation
Consulting services Fields of expertise
Car pooling Multimodal Road side Mobility mobility assistance Strategy Investment Procurement Car sharing servicesFields ofSmart expertise parking Ride hailing Tax refund definition assistance strategy Vehicle bCall VRM Parking eCall Concierge Navigation services & Innovation Business FMS In-car Wi-Fi Speed cameras Deployment management development telematics SVT / SVR Fuel cards Traffic information
Usage-based Car As A Service Mobility-as-a- UBI / PAYD Electronic Toll Service Vehicle rental charging Collection Road charging Vehicle leasing Market research services AI Driving behaviour Remote CAN-bus Vehicle data OBD diagnostics Crowd-sourcing & analytics Predictive xFCD Data protection analytics
Vehicle Autonomous Autonomous ADAS automation cars trucks
M2M / Telematic devices Enabling Positioning (GNSS connectivity / WiFi / cellular) V2X technologies Smartphones
PTOLEMUS 2 About PTOLEMUS Consulting Group Our team of 30 consultants, experts & researchers including 18 nationalities serves our clients worldwide
TORONTO LONDON PARIS MILAN BRUSSELS DUSSELDORF JD Hassan, Associate Thomas Hallauer, Alberto Lodieu, Sergio Tusa, Associate Frederic Bruneteau, Dr. Arno Wilfert, Partner Research Director Manager Partner Managing Director Associate Partner +1 416 996 6124 +44 7973 889 392 +33 6 13 34 70 56 +39 33 51 02 19 95 +32 487 96 19 02 +49 151 140 15 795 [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]
PTOLEMUS 3 About PTOLEMUS Consulting Group
Our clients come from across the mobility ecosystem
PTOLEMUS 4 Methodology
This brief is based on market research in the last 9 months
• This brief is theBlock result 1 title of 9 months of research • Our methodology included: - Over 20 interviews conducted with key stakeholders including OEMs, PSAPs, local authorities and third party service providers - The regulatory and structural frameworks assessed in 18 European countries - A competitive market analysis of major OEMs and third party service providers - Assistance to leading players in the field of e/bCall
PTOLEMUS Source: PTOLEMUS 5 eCall - Service taxonomy The eCall mandate regulates 2 out of 3 types of services including public eCall and TPS eCall Classification of eCall solutions
eCall
2 types of services
Emergency solutions Pan-European (embedded or eCall mandate (from 31st aftermarket) March 2018)
Quels choix pour les états membre ? « Au plus tard le 1er octobre 2017 les Etats membres déploient sur leur territoire l’infrastructure des PSAP eCall requise aux fins de la bonne réception et du traitementPublic de tous eCallles appels eCall .. » Décision UE 585/2014 Art 1 2 Operated by a public Pan-European eCall-112 3 choix d’Organisation retenus authority Private eCall Faire évoluer les Services de secours (PSAP) pour recevoir le eCall 112 1 Non-compliant OEMs or aftermarket private Delegated to a TPSP solutions eCall not compliant with pan- » Allemagne (250 PSAP équipés – compétence des Lander) European mandate or EN » Espagne (17 centres 112 interconnectés – compétence des communautés standards autonomes)
Créer un PSAP eCall national dédié aux appels eCallTPS distinct eCall des centres 112 Compliant with EN » Roumanie 3 Operated by compliant standards and local requirements » République Tchèque TPSPs
Déléguer la fonction de PSAP eCall à un organisme privé national certifié PTOLEMUS Source: PTOLEMUS *PSAP stands for Public Safety Answering» Point,Royaume TPSP -standsUni (BT for idem Third 999) Party Service Provider 6 » France (SNSA assisteurs)
Malgré les projets européens destinés à accélérer sa mise en place ; il reste vraisemblable que certains états devront négocier un délai complémentaire avec la commission...
2017 Groupe IMA eCall 2018 vers un business model pour les services connectés ? 14 Public eCall delivery model
Public eCall delivery model includes 5 key steps
An eCall is automatically triggered when a crash The most appropriate Stage 1 PSAP* or 1 4 is detected or is triggered manually eCall PSAP receives the call, classifies accident type and decodes MSD MNOs (Mobile Network Operator) put eCall flag 2 to the call, detect the location and route to the 5 Information is sent to Stage 2 PSAPs for most appropriate PSAP emergency resource dispatch
Voice and MSD (Minimum Set of Data) are 3 transmitted via PSAP interfaces 5
2 3 4
GPS eCall flag Voice Voice + MSD MSD PSAP interface Most appropriate Stage 1 PSAP Emergency resource dispatch MNO 1 Voice + MSD
PTOLEMUS Source: PTOLEMUS, EN Standards. *PSAP stands for Public Safety Answering Point, TPSP stands for Third Party Service Provider 7 Pan-European eCall regulation summary - Public eCall delivery model All new type approved vehicles should apply to the pan- European eCall mandate from 31 March 2018
An eCall is automatically triggered when a crash 1 is detected or is triggered manually Devices for 112-based The device must transmit a eCalls and TPSP* eCalls can co- minimum set of data (MSD) which should exist but only one can be activated include the crash information, type of call, at a time, based on the customer vehicle types,VIN number, vehicle location, choice and travel direction
The eCall-112 device can be GPS used to deliver other telematics services, given that it would not affect the function of the eCall
MNO 1 Voice + MSD
All new type approved vehicles should install a certified in- vehicle device able to transmit 112- based eCalls both automatically and manually from 31 March 2018
PTOLEMUS Source: PTOLEMUS, EN Standards. *PSAP stands for Public Safety Answering Point, TPSP stands for Third Party Service Provider 8 Pan-European eCall regulation summary - Public eCall delivery model The MNOs are responsible to use eCall flags to distinguish and prioritise eCalls from other emergency calls
MNOs (Mobile Network Operator) put eCall flag 2 to the call, detect the location and route to the most appropriate PSAP An eCall compliant MNO system should use an eCall flag to differentiate eCalls from other speech only emergency calls and distinguish automatically and manually triggered eCalls
2
GPS eCall flag Voice Voice + MSD MSD PSAP interface Most appropriate Stage 1 PSAP
MNO Voice + MSD MNO should establish the eCall and route the voice call, including the MSD, to the most appropriate PSAP according to national arrangements
PTOLEMUS Source: PTOLEMUS, EN Standards. *PSAP stands for Public Safety Answering Point, TPSP stands for Third Party Service Provider 9 Pan-European eCall regulation summary - Public eCall delivery model PSAP interface solutions should be able to establish voice connection and receive the Minimum Set of Data
Voice and MSD (Minimum Set of Data) are In some cases, 3 transmitted via PSAP interfaces The most Stage 1 PSAPs have the appropriate Stage 1 PSAP ability to dispatch The most appropriate Stage 1 PSAP* or should filter the call, decode MSD, 4 emergency resources eCall PSAP receives the call, classifies classify the accident type and transmit directly accident type and decodes MSD relevant information to Stage 2 5 Information is sent to Stage 2 PSAPs for PSAPs to dispatch emergency emergency resource dispatch resources 5
3 4
GPS eCall flag Voice Voice + MSD MSD PSAP interface Most appropriate Stage 1 PSAP Emergency PSAP's interface to manage eCalls resource MNO shouldVoice +at MSD least be able to: dispatch Warn the operator about a new eCall, display the minimum set of data within 20 seconds, decode VIN number, provide a call back capability, request a new MSD, hung up OEMs should ensure that the 112- an eCall, provide a geographical information system: based eCall in-vehicle system data are display the location of the vehicle, direction and automatically and continuously removed, only the recent locations saving the last three locations of the vehicle
PTOLEMUS Source: PTOLEMUS, EN Standards. *PSAP stands for Public Safety Answering Point, TPSP stands for Third Party Service Provider 10 Complaint TPS eCall delivery model
TPSPs act as intermediaries in the eCall delivery ecosystem
An eCall is automatically triggered when a crash TPSP contacts the most appropriate Stage 1 PSAP via 1 4 is detected or is triggered manually in the case Long Numbers and transmits TSD (TPS Set of Data) via of emergency PSAP interface
2 MNOs (Mobile Network Operator) put eCall flag 5 The most appropriate Stage 1 PSAP* or eCall PSAP receives to the call, detect the location and route to the the call, classifies accident type and decodes MSD TPSP call centre 6 Information is sent to Stage 2 PSAPs for TPSP receives eCall & dataset, filters false call, 3 emergency resource dispatch classifies accident type and collects MSD & 6 optional additional data
2 4 5 GPS TSD Voice PSAP interface Most appropriate Stage 1
Via long numbers PSAP Voice + Data eCall flag Emergency resource dispatch Voice + Data MNO 1 TSD
3
TPSP call centre
PTOLEMUS Source: PTOLEMUS, EN Standards. *PSAP stands for Public Safety Answering Point, TPSP stands for Third Party Service Provider 11 Pan-European eCall regulation summary - TPS eCall delivery model TPSPs' call centres should operate in accordance to EN 16102 standard which specifies TPS-eCall operating requirements
3 TPSP receives eCall & dataset, filters false calls, classifies accident type and collects MSD & optional additional data If requested by a national PSAP organisation in advance, criteria shall be agreed of what constitutes an emergency likely to require emergency services The TPS operators and taken into account by the TPSP in their should not use more than 90 decision as to notify the PSAP about the seconds to filter the call and emergency or not GPS classify accident type before contacting PSAPs
The TPSP call centre shall be Voice + Data equipped with an Automatic Call eCall flag Distribution system (ACD)Voice + Data or equivalentMNO and be able to answer in less than TPS eCall 15s for 90% of eCalls operators are not 3 obliged to be fully dedicated to answer to eCalls only
TPSP call centre
PTOLEMUS Source: PTOLEMUS, EN Standards. *PSAP stands for Public Safety Answering Point, TPSP stands for Third Party Service Provider 12 Pan-European eCall regulation summary - TPS eCall delivery model TPSP should comply to PSAP Service Level Agreement and respect data privacy rules described in European Directives TPSP contacts the most appropriate Stage 1 PSAP via 4 Long Numbers and transmits TSD (TPS Set of Data) via TPSPs must conform to the PSAP interface PSAP requirements and adhere to the Service Level Agreement (if such standard 5 The most appropriate Stage 1 PSAP* or eCall PSAP receives the call, classifies accident type and decodes MSD exists in the country) to define the emergency notification method and 6 Information is sent to Stage 2 PSAPs for use of PSAP interface emergency resource dispatch 6
TPSPs should contact2 PSAPs 4 5 by E164 long numbers which are unique GPS emergency telephone numbers of PSAPs. TSD TPSP’s call centres can be located in foreign Voice countries as the long numbers can be PSAP interface Most appropriate Stage 1 dialled internationally Via long numbers PSAP Voice + DataeCall flag Emergency resource dispatch Voice + Data MNO 1 TPSP can provide TSD TPSP operators additional data to PSAPs in addition to should be trained to 3 MSD and should respect privacy and data handle emergencies and protection rules - to fully delete personal data as should be able to soon as they are no longer necessary for communicate with PSAPs handling the emergency situation in their local language TPSP call centre
PTOLEMUS Source: PTOLEMUS, EN Standards. *PSAP stands for Public Safety Answering Point, TPSP stands for Third Party Service Provider 13 Benefits of TPS eCall 50% of emergency calls are false calls and many do not require emergency services
TPSPs bring the most value in filtering calls for PSAPs, as a large number of Call filtering eCalls are false calls
Percentage of false emergency Percentage of non-emergency alerts of calls in Europe* Italian aftermarket solutions 100% 221,097
75%
Average: 48% Non emergency: 50% 99%
25%
13
0% Total number of alerts Total emergency
UK Italy generated by aftermarket cases transferred to Spain Croatia Austria Ireland Greece Estonia Finland Sweden Germany Romania HungarySlovakia devices in 5 months PSAP by TPSP Luxemburg Netherlands
Source: COCOM (Communication Committee from E.C.), ENNA, Telematics Service Providers Association 14 PTOLEMUS Note: * This includes all types of emergency calls including fixed line, mobile phone, vehicle etc. Benefits of TPS eCall
There are clear areas where TPS eCall can bring value to PSAPs
TPSPs bring the most value in filtering calls for PSAPs, as a large number of Call filtering eCalls are false calls
As the number of vehicles with mandated eCall function grows, increasing Flexibility & scalability workload will be required for PSAPs, TPSP call centres can scale up quickly
Additional data such as airbag deployment, level of force and drivers’ Additional data to MSD personal telephone number can assist emergency service dispatch
There will be a growing demand for aftermarket eCall, requiring TPSPs to be Aftermarket eCall involved. Direct connection TPSP-PSAP will significantly improve the emergency services quality
TPSPs can provide service in the driver’s preferred language, which add Language significant value in cross border trips and in emergency cases
PTOLEMUS Source: PTOLEMUS 15 Current deployment status of TPS eCall in Europe
OEMs started to provide eCall long before the mandate
OEM private eCall service availability before the mandate
A small number of OEMs A large number of OEMs provided private eCall Some OEMs services in West European countries before the A large number of OEMs mandate was implemented
OEMs that provided eCall mostly bundled the service with bCall and other connected services
Strong OEM-TPSP relationships are in place for eCall and bCall and increasingly moving to more connected services
Private eCall services provided by TPSPs are not regulated by the eCall mandate regulations and will continue to exist in the future
PTOLEMUS Source: PTOLEMUS. If you have any question, contact Tong Wang [email protected] 16 Country openness to TPS eCall
Western Europe is more open to TPSPs than Eastern Europe
The closed and reluctant The open yet complicated Some leading OEMs choose not to provide any private eCall in markets with restrictions for TPSPs Bosnia and Czech Croatia Germany Portugal This is a LOSS for everyone!! Herzegovina Republic
United Hungary Slovakia Spain Highly open for TPSPs Kingdom
Open to TPSPs The open and accessible Closed to TPSPs
Austria Belgium France Italy Netherlands
Poland Romania Slovenia Sweden
Assessment criteria: 1. Do PSAPs in the country collaborate with TPSPs? 2. Is the PSAP structure complex? 3. Are requirements for TPS-eCall in place? Are processes to set up TPS-eCall defined?
PTOLEMUS Source: PTOLEMUS. If you have any question, contact Tong Wang [email protected] 17 TPSP-PSAP interactions and issues
Setting up TPS eCall is still complex and time consuming
Interactions and issues between TPSPs and PSAPs
Search for Establish Set up Service Establish Provide TPS responsible relationship Level Agreement interface with eCall & maintain contact points with ALL PSAPs with ALL PSAPs ALL PSAPs relationship with for TPS eCall required required required PSAPs
Large amount of time wasted on finding 1 4 Different PSAPs may use different solutions the right contact points for TPS eCall and have different technical requirements
Relationships with multiple PSAPs are often Data exchange with TPSPs is still not 2 required, processes might vary between 5 enabled in most countries different PSAPs
Standard requirements for TPSPs are not in Local call centre is seen as a commitment to 3 place or not publicly available in most 6 provide TPS eCall in some countries countries
PTOLEMUS Source: PTOLEMUS. For more details on implementation methodology, Contact Tong Wang [email protected] 18 OEM requirements for TPSPs
OEMs want a single partner to provide connected services
OEM requirements for TPSPs
Connected vehicle eCall geographic OEMs are looking to cooperate with a single A a services coverage in Europe TPSP with an European level service
Direct link with TPSPs need to have direct links with PSAPs a PSAPs and mange relationships directly with them eCall
TPSP call centres need to be compliant to EN a Call centres bCall standards
Other connected Other connected OEMs are looking for TPSPs that are capable of services a vehicle services providing multiple connected vehicle services
Telematics In addition to service provision ability, TPSPs b B Telematics solutions platforms that have telematics platforms are preferred by OEMs
PTOLEMUS Source: PTOLEMUS 19 Suggestions for stakeholders
We see 3 potential areas to facilitate TPS eCall deployment
STANDARDISATION HARMONISATION
Standardise TPS eCall Develop common technical & service technical solutions for TPS requirements eCall
Develop certification Standardise TPSP-PSAP recognised by most PSAPs interaction processes in Europe
COMMON LOG
Common log of standards TPS eCall first point of PSAP long numbers & processes for TPS eCall common database common database establishment
PTOLEMUS Source: PTOLEMUS 20 Conclusions
So what is the future of TPS eCall in Europe?
• As the deployment of public eCall will be slow in the beginning and only limits to M1 & N1 new type approved models, the volume of eCall will be low • Therefore, the investment in the infrastructure and human resources from all parties to realise eCall will be underused • TPS eCall and public eCall will be complementary to each other • TPSPs will be able to serve a wider vehicle segment than the new type approved segment • Call filtering done by TPSPs is one of the key benefits for PSAPs • TPSPs’ flexible scale will help to reduce PSAPs’ workload in the future when more vehicles are equipped with mandated eCall • Current TPS eCall deployment status implies that more support is required from public authorities and PSAPs • This will allow TPS eCall to become an effective intermediate link in the emergency service process Contact Tong Wang for more information and optimise the use of existing emergency service [email protected] resources at PSAP side
PTOLEMUS Source: PTOLEMUS 21 PTOLEMUS Consulting Group Strategies for Mobile Companies
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Frederic Bruneteau Thomas Hallauer Tong Wang Managing Director Research & Marketing Director Business Analyst [email protected] [email protected] [email protected] +32 4 87 96 19 02 +44 7973 889 392 +33 7 81 47 92 18