Crucial environmental performance parameters for Rand Water The fabrication plant also generates bitumen waste, which is are: removed from old pipe wrappings as part of the fabrication process. Waste management

As a responsible waste generator, Rand Water disposes Hazardous Waste Disposed of waste through a legally compliant service provider who was appointed through a procurement process. Rand Water produces general waste (paper, cans, glass, etc.) and hazardous waste from operational processes.

The recycling strategy will not only focus on general waste, but will also identify hazardous waste streams with recycling or re-use potential and arrange for such respectively.

The graph below depicts hazardous waste that was disposed Due to the expanse of our pipeline network and reservoirs, of for the reporting period. Examples of hazardous waste Rand Water has sites stationed at strategic points within the include fluorescent tubes, which are used for lighting of offices supply area; some located far from the cities and not serviced and work areas. The tubes are removed by the waste service my municipal sewage systems. provider from Rand Water, and transported to a treatment facility where they are crushed and treated with a sodium Rand Water subscribes to the ‘cradle to grave’ concept with sulphide sulphur solution before disposal to hazardous landfill. regards to waste management, and we therefore ensure Our Scientific Services laboratory generates small volumes of that we are aware of the eventual disposal of all our waste biological and chemical waste, from the testing procedures streams, and ensure that this is done in a legally compliant used at the world-class facility, in ensuring that our potable manner. water meets the requirements of the SANS 241 standard.

60 rand water integrated annual report 2012-13 Water - abstraction, purification, distribution, water loss impact to the environment. Risk Assessments are conducted and catchment management on potentially high risk areas such as the Panfontein Landfill disposal site, and rehabilitation options have been identified We take all reasonable care to keep water losses to a minimum in line with legal requirements. in the abstraction, purification and distribution networks of our operations, and constantly keep records of water balances Biodiversity resources- search and rescue, alien invader to meet the commitment of water conservation entrenched in eradication our SHEQ policy. Any discharges are duly reported to the Rand Water practically implements measures such as Department of Water Affairs. Rand Water also aggressively search and rescue activities for flora and fauna in areas manages the Vaal Catchment Management Area in striving to where development is earmarked, and before construction maintain the quality of its raw water supply. Any development activities. Red data species such as bullfrogs are re-located, that may encroach upon a water resource is managed protected flora are ring-fenced or re-located, or nursed at sustainably and in line with the National Water Act of 1998. Rand Water’s own nursery. Monitoring and measurement of key environmental aspects lead to programs such as the alien Rand Water follows a procedure for the assessing of eradication invader program which is in place for all major environmental aspects and impacts, and institutes controls sites and servitudes. Remarkable progress has been made to ensure that in the purification and associated processes, in alien eradication, and is of paramount importance to the environmental risks are identified and reasonably mitigated. contribution to national water conservation measures. Air- dust fall-out Occupational Health and Safety – OHSAS 18001:2007 The aspect of dust fall-out is monitored monthly at the two large purification works, Vereeniging and Zuikerbosch in In line with the continual improvement we have further accordance with SANS 1929:2005. At our Zuikerbosch reduced the disabling injury rate (DIFR) target by 10.0% from and Vereeniging purification works, burnt lime is used as part 0.55 to 0.50 DIFR. The actual for the period 2012/2013 of the purification process. The lime is stored and conveyed was 0.33 compared with DIFR of 0.37 for previous year – a to the works from ‘lime plants.’ These areas usually produce 12% improvement from the previous year. The ultimate goal is dust and therefore Rand Water monitors the dust generation ZERO INJURIES! at the workplace. to ensure the safety of its employees as well as compliance to the ambient air quality standards in terms of the National This improvement is also confirmed by the reduced number of Environmental Management Air Quality Act. Ambient nuisance claims from the Federated Employers’ Mutual Assurance, and dust monitoring is undertaken at all other sites every two years resulted in some reduction in premiums in real terms. as part of the occupational hygiene surveys. The Occupational Health and Safety (OH&S) program The obligation of dust suppression at our construction sites has focused on the identifying unsafe acts and conditions. also been passed on to our contractors through Environmental The OH&S strategy focused on the task observation, mini- Management Plans which must be adhered to. hazardous identification and risk assessment, including the improvement of incident investigations on all incidents Land- ecosystem management and land rehabilitation occurring at the workplace. Emphasis was also placed on

All development footprints and servitudes are maintained to an reporting all incidents especially near-misses. The OH&S aesthetically pleasing level, and funds for rehabilitation after program elements delivered a list of risk control measures as construction activities are included in project management well as very effective action plans to prevent incidents from planning by a dedicated rehabilitation department. Rand happening. Water strives to rehabilitate its footprint to a condition that the site was before construction or to better it. In selecting Adherence to legislation is continually monitored and legal rehabilitation options, indigenous or otherwise beneficial updates are received and implemented through the corporate species are used for re-vegetation, and long term sustainability SHE manuals to all the operating sites. Keeping up to date of the survival of the ecosystem is addressed. Operational with legislation is part of Rand Water’s SHEQ Policy which procedures are in place for activities that may pose an includes self-regulation audits. This significantly contributes

rand water integrated annual report 2012-13 61 to the maintenance of the OHSAS 18001:2007 SABS Occupational Health Management certification conditions. Excellent audit results were obtained regarding compliance to the applicable OH&S legislations. The occupational health management aims to maintain the This culminated in maintaining our OHSAS 18001:2007 the highest degree of wellbeing of all employees, and minimise second time since the new version was implemented. financial losses, through the maintenance of safety and healthy workplace, targeted employee monitoring, effective remedial The table and graph below shows the progressive actions to correct unacceptable deviations. improvements Rand Water has achieved and maintained. This is achieved through the provision of medical and

YEAR ACTUAL DIFR TARGET DIFR technical expertise to achieve improvements in the working environmental, adaptation work to the individual worker, and 2005/06 0,41 1,00 promotion of the health and welfare of workers. In this way 2006/07 0,38 0,80 the services decrease the incidence of occupational injuries, 2007/08 0,54 0,80 diseases, deaths and related disability. 2008/09 0,57 0,80

2009/10 0.53 0.80 The objectives are:- 2010/11 0.47 0.60

2011/12 0.35 0.55  To comply, as a minimum, with legal requirements 2012/13 0.33 0.50 regarding the Occupational Health and Safety Act No. 85 of 1993 and Regulations as amended.  To continuously identify and assess occupational and environmental hazards, risks and implement effective mitigation plans  To identify and manage adverse health effects arising from workplace conditions (including compensation and rehabilitation where possible)  To encourage and coach employees to maintain a reasonable degree of general health and fitness to work at all time  To achieve a high level of co-operation between management and employees on health, safety and environmental control programs.

62 rand water integrated annual report 2012-13 Rand Water’s occupational health management program has meet the legislated standards in term of illumination, noise, proven its resilience by the excellent performance that we hazardous chemical substances and ergonomics. continue to maintain regarding occupational illness, diseases and ergonomics related diseases. All areas in Rand Water meet these standards and where deviations are identified corrective action is promptly carried out. This robust program is based on the following elements:- Occupational Risk Exposure Profile - OREP Occupational Health Risk Assessments All occupations within Rand Water have an OREP. This These are frequently done by line management, SHE document links the inherent job requirements with hazardous representatives and Occupational Medical Practitioners. exposures for the specific job or task and this forms the In this process health hazards are identified and mitigated minimum medical standard required to ensure the safety in a through well-designed mitigation plans. Employees and their specific position and reduce health risk. representatives are encouraged to report health hazards Medical Surveillance Program - MSD immediately so that appropriate corrective actions are taken. Rand Water continues to maintain a high standard of the As Rand Water’s core business is about raw water abstraction, MSD across all its sites. This program involved targeted purification using chemicals, pumping to distribute water and medical surveillance based upon hazardous exposures and water care process; the following hazards are present and a risk profile. This program is developed and guided by well managed: the Occupational Medical Practitioner and executed by the Occupational Health Nursing Practitioner.  Physical hazard namely noise and vibration exposures This program begins when employees enter Rand Water to  Hazardous chemicals substances for the treatment when the employee exits the organisation. The emphasis is and purification of water placed on all those employees who are exposed to potential  Biological hazards – from water care process hazards and risks namely drivers, hazardous chemical  Ergonomics from operation of valves, construction substance and working at heights. and steel pipe fabrication. Ergonomics Program

Our robust occupational health program manages all these Ergonomics is the evolving field within occupational health hazards effectively. During the reporting period there were no and there has been increased awareness of its impact on cases reported from these hazards. worker health and has been increased awareness of its Occupational Hygiene Surveys impact on worker health. Recently there has also been an increased awareness of its impact on worker health of recent. All areas within Rand Water are subjected to these legislated This involves stressors including: awkward postures, exertion surveys. The objective of these is to ensure that all areas of forces, contact stress etc.

rand water integrated annual report 2012-13 63 The occupational hygiene surveys results and medical Project Occupational Health, Safety and Environment (SHE) surveillances have shown that these are effectively managed plans by the contractors. This is done by the contractors within Rand Water. themselves as well as the Rand Water risk personnel. Project management teams are very vigilant on SHE issues forming Quality Management Systems (QMS) – ISO 9001:2008 part of the site meetings and all SHE non-conformances are handled there. In compliance with the SABS, the organisation’s certification body, bi-annual SABS quality management audits were Improved SHE performance was experienced as the result held. The successful maintenance of this ISO 9001.2008 of being diligent with enforcement of SHE compliances. certificate again confirmed the continuing maturity level of the Although, the year to date actual performance was 1.23 DIFR Quality Management Systems. In these SABS audits our QMS better than the previous year 2.05 DIFR, improvements are still was found to continuously comply with all ISO 9001:2008 required - see the graph below. requirements.

This safety performance for the construction industry is within Document control and continuous improvement are some of the acceptable limits. The trends showed that most of the the benefits Rand Water is ripping from the QMS. Operating incidents came from excavations, man-machine interface and manuals, procedures, safe operating procedures and forms inadequate and non-adherance to procedures where they are are of a high standard in the organisation. adequate. Focus areas for improvement have been identified, and they include writing, revising and carrying out regular All QMS manuals were reviewed in the reporting period task observations on all critical tasks especially around the to incorporate all identified gaps and also in line with the excavation. continuous QMS improvements.

Contractor Management Rand Water - Contractors Disabling injury frequency rates per 200 000 manhours worked In line with our capital expenditure targets as well as in meeting Rand Water’s Growth Strategy, a number of capital projects are undertaken to expand and maintain the integrity of our infrastructure, to meet the nation’s potable water and sanitation demands. The Board, Executive Management and all involved in these projects are committed to zero injuries, zero degrading incidents as well as timeous delivery of these projects.

Enforcement of legislation especially on Occupational Health, Safety and Environment (SHE) matters is the critical part of the Risk Finance project management. The legislation and our SHE requirement Rand Water self-insures for high frequency low severity losses has been integrated into the project management process by means of a self-insurance fund. This entails having large from the project initiation to project hand over. Aggregate Deductibles. Risk transfer is effected for low frequency but high severity losses by purchasing insurance Over-and-above the self-monitoring the contractors carry, from the insurance market. Many forms of insurance are Rand Water also conducts its frequent SHE inspections to purchased to protect Rand Water against various risks and verify and ensure that the contractors adhere to their SHE possible eventualities. plans. Deviations are reported to the project team and follow- up done to ensure that the deviation is corrected.

During the reporting period, the number of contractor non- conformances to the SHE requirement significantly decreased. This was due to the strict monitoring of compliance to the

64 rand water integrated annual report 2012-13 rand water integrated annual report 2012-13 65 Rand Water’s Environmental Management Services department is responsible for 4 main areas of operation i.e.

 Site maintenance and landscaping

 Water Wise gardening,

 Authorisations (including Environmental Authorisations, Heritage Impact Assessments and Water Use Licenses)

 Environmental rehabilitation

Our intention is to ensure that we retain our impeccable record as an environmentally responsible organisation. This we are able to do through proactive environmental assessments and our appropriate responses to these assessments. In this Integrated Annual Report we highlight some of the key from the relevant authorities prior to the commencement of activities undertaken by the department during the year under any project. This is in part due to our regular engagements review. with both the Department of Water Affairs and Environmental Affairs. Authorisations and reinstatement During the year under review, Environmental Management We have obtained, managed and monitored environmental Services worked at ensuring that all the environmental aspects authorisations on behalf of the organisation for the past five of Rand Water’s projects are prioritised without compromising financial years. In this time Rand Water has applied for neither the organisation nor any other interested and Water Use Licenses (WUL) in line with regulations as per the affected parties. Together with attaining the appropriate National Water Act (No. 36 of 1998); Basic Assessments authorisations, and adhering to compliance and monitoring in line with the Environmental Impact Assessment (EIA) requirements when working on our projects, we have remained requirements of the National Environmental Management Act committed to protecting the environment. This allows us to (No.107 of 1998); as well as acquiring heritage permits for again acknowledge the importance of biodiversity and our the decommissioning of structures (60 years and older) as per obligations as a responsible corporate citizen. the directives contained in the National Heritage Act (No. 25 of 1999). During the year under review, we received environmental authorisations from the Department of Environmental Affairs We are proud of our commitment in complying with legislation (DEA) and the Gauteng Department of Agriculture and Rural outlined in the Acts in all our projects during the year under Development (GDARD). review. In all instances we have acquired authorisation

Environmental authorisations received between 1 July 2012 and 30 June 2013

Description Date received Authority Reference No R5 phase two-Vlakfontein – Mamelodi 12 June 2013 GDARD Gaut 002/13-14/ E0245 pipeline G37/H37 Pipes crossing Ekurhuleni 14 August 2012 GDARD Gaut 002/ 11-12 /E0244 B19 VG residue line 27 August 2012 DEA 14/12/16/3/3/1/445 Vaal Barrage structure refurbishment 08 August 2012 DEA DEA/EIA/ 0000177/2011 ZBK -raising of canal wall 08 August 2012 GDARD Gaut 002/10-11/E0184 H27, H16, H39, - Klipfontein pipeline 11 July 2012 GDRAD Gaut 002/11-12/E0175 S4 Pipeline from the Van Dyk part of 11 July 2012 GDRAD Gaut 002/11-12/E0175 Rynfield extension K5 and K8 replacement of pipeline 21 November 2012 DEA 14/12/16/33/1/641 Vereeniging -residue pipeline line 21 June 2013 DEA 14/12/16/3/3/2/560 C25 Pipeline partial augmentation 21 November 2012 DEA - 14/12/16/3/3/1/640 of the Zwartkoppies pipeline

During the year under review 6 Water Use Licences were granted by the Department of Water Affairs.

Water Use Licences granted between 1 July 2012 and 30 June 2013

Description Date received Reference No G37/H37 pipes intersecting Ekurhuleni 30 April 2013 14/12/16/3/3/1/649 C3 C5 C7 C10 C11 C24 Refurbishment of pipeline 25 April 2013 08/C22D/CI/2040 B17 and B18 Pipeline 16 July 2012 16/2/7/C221/E001 K5 and K8 Replacement of pipeline 23 November 2012 16/2/7/C212/W17 J8 Germiston Pipeline 27 November 2012 16/2/7/C212/W17 L17 Pipeline 23 July 2012 6/2/7/C212/W157

rand water integrated annual report 2012-13 67 We acquired and monitored 78 authorisations over the past five financial years. Three Basic Assessments (BA) were class applications that involved a multiple of our projects grouped together.

Total authorisation received between 2008 and 2013

Exemption Year GA for WUL WUL BA HIA Waste for EIA. 2012 /13 1 2 6 11 0 0 2011/12 4 1 7 9 0 0 2010/11 2 12 1

2009/2010 0 0 0 8 0 0

2008/09 0 0 0 11 0 3 and before TOTAL 78 5 3 15 51 1 3

During this period three projects were closed after adhering to the requirements of the authorisation and we have submitted closed reports.

The monitoring specifications during this five year period have expanded as the requirements to monitor authorisations increased. These are expected to further increase in order to meet the expected incoming demand.

Projects and authorisations monitored between 2008 and 2013

Number of authorisations Number of authorisations Year No of ECO’s been monitored with been monitored with RW authorisation generic EMP 2012 /13 7 31 4 2011/12 7 24 2 2010/11 4 10 1 2009/2010 4 6 1 2008/09 2 4 0

We monitor our environmental management projects and these are in turn audited by an independent auditor every three months. During the year under review, 35 projects monitored by 7 Environmental Control Officers (ECO’s ) attained an average compliance score of 90%. We have set 90% for ourselves as the minimum compliance target for compliance.

Environmental Rehabilitation

Rehabilitation ensures that Rand Water’s infrastructure is protected from effects of erosion and other environmental impacts. When required the appropriate environmental related authorisations are obtained prior to us undertaking this work. It also requires that all construction sites are rehabilitated, after our construction work is completed, to as close to the original condition as is possible.

As part of our work we monitored, maintained and reinstated eroded land above and adjacent to Rand Water properties,

68 rand water integrated annual report 2012-13 reservoirs and pipelines. We implemented 27 rehabilitation linked to dolomitic areas or old mining areas. projects during the year under review covering an area of  Overflow (OF): refers to erosion caused by flow approximately 447 086 m2. Our work included erosion channels of water from reservoirs intervention, maintenance and rehabilitation after construction.

During the rehabilitation process, 1050 indigenous trees of  River Crossing (RC), Wetlands (W): refers to erosion various sizes were planted, 192 alien plants were removed occurring on pipeline across rivers, wetlands or 2 and approximately 344 294 m of land was covered with drainage lines. grass. At our Weltevreden Park reservoir, we recreated a typical Highveld grassland ecosystem at the site, coupled with  Storm Water (STM) refers to erosion cases caused by the installation of owl nesting boxes and bat roosting boxes to storm water (mainly municipal). encourage improved biodiversity.  Scouring (SC): refers to erosion relating to the scouring activities We also visit all previous erosion projects to ensure that no further degradation occurs. All new erosion problems are identified and these are added to the rehabilitation database. A total of 31 erosion sites were undertaken during the review period.

The cases of erosion were caused by either of the following:

 Traffic on road or people (TR): this is the continuous movement of vehicles and people across the Rand Water servitude. Causes of erosion between 2004 and 2013 above and  Activities relating to informal mining (M), occurring on adjacent to Rand Water properties, reservoir and pipelines or adjacent to the Rand Water servitude. The causes of the different erosion at each site were plotted.  Poor construction reinstatement (PCR): these are linked These are depicted in the table below. The major cause of to issues like insufficient backfilling after construction, erosion has been identified as a consequence of increased unlevelled areas and inadequate encasing of pipes storm water runoff. This can be attributed to the increase (at water course).This is mainly from historical aspects. in built up environment as well as increased “flash” rainfall events. Only a single case has been recorded as being in a  Poor rehabilitation (PR): refers to areas where there wetland. Our deduction is that many of the wetlands-related was poor or no rehabilitation done after construction. problems would have been recorded as river crossing. These are mainly of a historical nature.

Our pipeline network is divided into three regions namely  Trees (T): refers to the effects of exotic trees invading North (N), South (S) and West (W). The below table indicates Rand Water’s servitude or properties. that most of the erosion is occurring in the Western (W)  Sinkholes (SI): refers to ground subsidence or collapses region, followed by the Southern (S) region with 41 cases and

rand water integrated annual report 2012-13 69 Northern region (N) with 39 cases. The district with highest During the year under review, 439 listed alien trees were occurrence of erosion reported is Krugersdorp (19) followed removed and 860 listed alien invasive shrubs were removed. by Libanon (12) both these are in the Western district. All these have been replaced with suitable non invasive plants.

We continue to advocate for the saving of water particularly Erosion cases reported per Rand Water district in households and gardens and have implemented a plan to make use of recycled water within our nursery for the propagation and growth of plants used on sites. The first phase of this project has been completed with the installation of three holding tanks coupled to a booster pump to run the nursery’s irrigation. Storm water together with sample water is currently channelled into retention ponds within the nursery and this water is being filtered and boosted into the nursery irrigation system thereby reducing the reliance on potable water within the nursery.

Water Conservation Site Maintenance

Our Water Wise brand was established as part of Rand Site maintenance and development is undertaken regularly Water’s environmental brand in 1997, and promotes at all of our six major sites as well as at a number of minor water conservation as mandated by the Water Services Act sites such as reservoirs and smaller depots. Whilst the most (No.108 of 1997) through its multiple portfolio interactions. of the horticultural site maintenance is undertaken by our The EMS aspect of our Water Wise brand focuses on water permanent staff, selected work is outsourced and maintained conservation awareness to the adult market within the Rand by maintenance contractors as well as a select number of Water supply area. experienced staff appointed seasonally to assist with activities on our maintenance schedule. All our sites are rated monthly As the adult target market is quite large, it has been segmented against set maintenance criteria. into the ‘green industry’ as these are high-end water users, office and residential parks and the public. The past financial In support of sustainable biodiversity, the battle against Invasive year has seen the expansion of this target market to include Alien Plants (IAP) continued on all sites, and we continue to more golf courses, rural and informal communities, and ad- remove and control the spread of these listed invaders on an hoc groups which include the elderly, prisoners and teachers on-going basis. We replace these with suitable indigenous and ground staff at schools. alternatives. University of South Africa (UNISA) was appointed to identify all IAP’s and produce a proposed plan of removal. There are various messages that are appropriate for each An IAP’s Removal Plan has been implemented for the control target market and these are communicated to each group of IAP’s and is monitored and reported on quarterly. All IAP in various ways including research, displays, exhibitions, trees removed are chipped and processed into bark mulch for demonstration gardens, awards and the continuous use within gardens on site to conserve water and improve soil development of educational material such as z-folders, quality and water retention. booklets and media articles.

70 rand water integrated annual report 2012-13 Research Projects Demonstration Gardens

During the year under review UNISA was re-appointed as the These gardens are an ideal way of practically demonstrating tertiary institution to facilitate our collaborative environmental Water Wise principles and practices that can be research projects. The contract was awarded for a three year implemented in the garden. Currently, there is a garden at period and seeks to assist in furthering water conservation the Delta Environmental Centre in Johannesburg which has initiatives within Rand Water through projects such as alien been upgraded to ensure that the garden remains lush and invasive plant identification and removal; and the development attractive for its approximately 15 000 visitors a year. The of a rehabilitation manual for areas where Rand Water has gazebo structure in the garden was also upgraded and new laid new pipelines or has undertaken repairs or maintenance signboards have been fitted to make it more user friendly for work to pipelines. tour groups.

Projects such as the testing of grey water methodologies The Water Wise garden at Walter Sisulu National Botanical for domestic application and water use in the home vs. the Gardens was also maintained attracting 219 000 visitors garden have both concluded the majority of the research during the year under review, of which 43% were previously component and this will be finalised in the next financial disadvantaged individuals and 46 % were recorded as being year. Furthermore, numerous proposals for new projects between the ages of 20 and 35 years. were reviewed and streamlined for commencement in the 2013/2014 financial year. This will greatly aid water The demonstration garden at our Vereeniging Pumping Station conservation efforts, retaining our position at the forefront of is used primarily to facilitate the educational campaign environmental research activities. conducted at this site. The garden has been extended to incorporate additional space and will also incorporate a Acid Mine Drainage (AMD) sensory garden trail and vegetable patch irrigated by rain water harvesting as some of the Water Wise practices EMS undertook a research project to “Investigate Acid Water implanted. This upgrade began during the year under review Plumes, Decants and Intersects with Rand Water’s Potable and will be completed in the next financial year. Water Pipelines, and Environmental Mitigation Thereof: Phase I” was completed in December 2012 and a hazard analysis Awareness Programmes and risk assessment undertaken. Many useful databases were also developed which now form part of the Rand Water A marketing campaign between Water Wise and SANA GIS database. Preparations for the next phase have been was also undertaken which distributed A1 ABS boards and initiated for implementation in the next financial year and z-folders to 40 nurseries within our area of supply which have will consider proposals for environmental mitigation involving focused on one drop plants to attract birds and bees to the bioremediation. garden. In addition a booklet has been drafted to educate the green industry on alien invasive plants. Panfontein rehabilitation (36 month project)

A new area of development for our Water Wise team One of our new planned research projects aims to investigate has been to provide education and awareness to rural phytoremediation options for the Panfontein sludge disposal communities, ground staff at schools, prisoners and the elderly. site. This is related to a legal requirement and the outcome This has provided an opportunity to develop appropriate from a previously conducted risk assessment. The project has material for these new audiences. The team has made these been successfully registered with UNISA who have sourced interactions very practical and tangible focusing on aspects the appropriate experts as supervisors to undertake the of vegetable gardening which is not only sustainable but also project. psychologically rewarding. We have identified this as an Water Wise initiatives area for development.

Rand Water has implemented the following initiatives in support of our Water Wise Programme:

rand water integrated annual report 2012-13 71 Awards and garden design. Monthly newsletters are distributed to all major sites of the organisation for dissemination to all Rand Water Wise annually awards a trophy at two garden Water staff. The topics are all water conservation related. A design shows, the Lifestyle Garden Centre and at Garden separate monthly newsletter is also sent out to the public on World Garden Centre. The aim of these awards is to inspire water conservation. At the end of the year under review 544 landscape students and established landscapers, and the subscribers were registered. Access to the website can be public to incorporate more Water Wise principles in their obtained by visiting www.randwater.co.za and clicking on landscapes. the Water Wise logo.

In addition, a trophy for the best Water Wise landscape A statistical analysis from many of the exhibitions indicates that is also awarded annually to professional landscapers who the general public is aware of the Water Wise brand. They form part of the South African Landscapers Institute (SALI). also find the displays very useful in communicating a Water This award is presented at the South African Green Industries Wise message however; they would like more information Council (SAGIC) Convention. on water conservation. Another important key finding is that awareness of the brand does not necessarily translate to a An agreement on a new Water Wise award has also water-saving behaviour. These findings are crucial to improve been finalised, focused at targeting the golf industry for the the strategy of our Water Wise team. Most Water Wise Golf Course. This is a very exciting new development as golf courses are known to be high-volume During the year under review, the Water Wise team set up a water users and this proactive award necessitates a change total of 18 displays and exhibitions which reached a minimum in behaviour towards improved water conservation. of 708 505 visitors (refer to Table 5). Ultimately, a return on investment of 0.43 per visitor was estimated. 69 advertorials Displays and educational material were produced in 22 different magazines based on specific target audiences reaching a minimum of 5 828 114 readers We have developed a range of z-folder brochures, and collectively for the year under review. booklets which were distributed to the public at displays, Intervention for creating water conservation awareness to talks and events. In addition to the existing material, 3 new adult market educational z-folder brochures were created during the year under review, i.e., One drop plants to attract birds, One drop No. of events/ No. of people Intervention plants to attract bees and Water Wise Buildings, and the advertorials reached Displays and Rand Water Guide to Water Wise Landscapes. 18 708 505 exhibitions Advertorials 69 5 828 114 Furthermore, the Water Wise website has been updated with all new material as well as new information on leak-fixing

72 rand water integrated annual report 2012-13 managing our strategic assets

After decades of expansion to meet the challenge of infrastructural development and population growth, our infrastructure continues to be adequate to meet our customers’ needs in the areas we service

rand water integrated annual report 2012-13 73 Asset Management is the systematic and coordinated activities and practices through which we optimally manage our assets, their associated performance, risks and expenditures over their lifecycles for the purpose of achieving its organisational strategic plan.

It is a relatively new formalised way of conducting business Towards the end of the reporting period, approval was adopted by world leading infrastructure companies. It is a obtained for the establishment of an Asset Management holistic and integrative approach to the managing of assets Steering Committee (AM Steercom), reporting to the Portfolio over its whole life, from inception to disposal. It is a strategic Integrating committee. The AM Steercom will consist of senior discipline which enhances the quality of decisions made by members from all areas of the organisation, in order that asset organisations with regards to their assets. management will be treated as a busines wide imperative. The Steercom will set and delegate improvement tasks under each KPA, monitor progress and generally drive the implementation Typical results achieved by the effective implementation of Asset Management are: and integration of asset management as a way of life for the business.  Increases in customer satisfaction, sustainability, profitability, availability, reliability, maintainability, A defining feature of utilities such as Rand Water is the size resilience, flexibility, compliance, efficiency, effectiveness, and value of infrastructure or fixed assets in relation to annual safety, etc. turnover, and the intention to maintain these assets indefinitely  Decreases in life cycle cost of assets, capital expenditure, to provide specified levels of service. It follows that proper operational expenditure, supply failures, asset failures, management of fixed assets is a key success factor of the utility unplanned shutdowns, carbon emissions, etc. – supporting achievement of agreed service levels to customers at minimum long term cost. We have adopted the Publicly Available Specification for AssetManagement (PAS 55) as a framework for the As Rand Water enters a more mature phase, demand growth implementation of structured asset management. An asset is projected to continue, but with a long term decline in annual management policy, strategy and objectives have been growth rates. Due to a period of rapid growth in demand, established. Current asset management status has been assessed much of the infrastructure capacity has been added in the in terms of 17 key performance areas (KPA), and improvement last few decades. As rates of growth slow, the rate of adding targets set out for each KPA.

74 rand water integrated annual report 2012-13 infrastructure will slow, and the average age will increase.  Condition and performance assessment of all assets Management of the existing assets will be planned in conjunction on a repeatable, multi-year schedule, with resulting with augmentation to meet demand growth. action plans for the maintenance and renewal of the assets. These assessments will be undertaken by In order to manage this growing, ageing asset base throughout multidisciplinary teams, where appropriate, in order to its lifecycle, certain initiatives are already in hand: obtain an integrated plan for the relevant plant.

 Completion of a comprehensive asset register, broken  Upgrading of standards for design, specification, down in terms of an agreed hierarchy of assets, and assessment and maintenance of assets. containing sufficient detail to allow proper lifecycle planning.

rand water integrated annual report 2012-13 75 Infrastructure Johannesburg, the West Rand and greater Rustenburg.

We operate a network of 3 500 km of pipelines, two large  Zwartkopjes (green) – central Johannesburg and a combined pumping and purification stations (situated at high-lying portion of the East Rand. Vereeniging and Zuikerbosch), four main booster pumping stations (Zwartkopjes, Palmiet, Mapleton and Eikenhof), 13  Palmiet (blue) – eastern and northern Johannesburg, tertiary pumping stations and a number of enclosed reservoirs large parts of Tshwane, and western portions of and secondary booster stations. At least 60% of the value Ekurhuleni. of this infrastructure, estimated to be worth R80-billion at replacement value, is located in our pipelines infrastructure.  Mapleton (yellow) – central and eastern parts of Tshwane and Ekurhuleni, and selected areas in Augmentation and Renewal Planning Mpumalanga.

After decades of expansion to meet the challenge of Projected growth in water demands infrastructural development and population growth, our infrastructure continues to be adequate to meet our customers’ Our municipal customers account for more than 90% of total needs in the areas we service. This is in itself remarkable demand, with direct supply to mines making up most of the considering that in 1965, we were supplying 1 000 balance. Periodically, we consult with major customers and Megalitres a day (Ml/d) and that demand has increased update projections of demands on the network. The latest four-fold to 4 000 Ml/d. forecast indicates a continuation of the trend of gradually decreasing rates of annual demand growth. Rand Water now Rand Water is ensuring it is ready for the demands of 2030 supplies a predominantly urban, domestic consumer base. and beyond by focusing on infrastructure renewal and Population growth is the main driver of demand growth, development. We work on a 20-year planning horizon, with the economy having a secondary affect. Worldwide, driven by forecasts of future water consumer needs and the urbanising populations exhibit reduced rates of population need to maintain the capacity of existing infrastructure. This growth. In South Africa, this effect is magnified by the impact involves analysis of trends and usage patterns, assessment of of AIDS on fertility and mortality rates. Demographic studies condition and performance of infrastructure, compliance with undertaken on behalf of Rand Water, confirm this trend. evolving legislation, and discussions with various stakeholders on their expectations. Planning and management of assets is Total average daily demand on our network is projected to undertaken on the basis of supply systems, matching system increase from the current demand slightly above 4000 Ml/d capacity with projected customer requirements. to around 5500 Ml/d in 2030. This gives an average rate of demand growth of 1.75% per annum over this period. Rand Water primarily draws raw water from the Vaal River The three metros supplied by Rand Water –Johannesburg, System. Two river stations – Zuikerbosch and Vereeniging – Ekurhuleni and Tshwane – consume 75% of water supplied abstract, purify and pump into the network some 98% of the from our network. water supplied to our customers. About 90% of this water is further pumped by four primary booster stations situated on Projected peak demands by main system the southern side of the Witwatersrand ridge. The portions of Through the hydraulic modeling process, forecast demands the network supplied by each pumping station are indicated are added at each significant supply point. This allows the by colour coding all significant customer supply points on the estimation of peak flows in each pipeline, and peak demands map as follows: on each of the pumping stations. Results for each of the  Zuikerbosch – Vereeniging direct (brown) – southern major systems are given in the table below (quoted capacities Gauteng and northern Free State (localised), in exclude standby units). addition to supply to all booster pumping stations.

 Eikenhof (pink) – western and north-western

76 rand water integrated annual report 2012-13 Peak demand forecasts and augmentation dates for main pumping stations

Projected peak day demands Proposed Proposed year of Installed capacity Available capacity (Ml/d) Station additional capacity augmentation (Ml/d) (Ml/d) (Ml/d) (first phase) 2020 2025 2030 2035

Primary pumping

Zuikerbosch 3900 3400 1200 2016/17 4400 3900 4400 3900

Vereeniging 1400 1200 Nil N/A 1200 1200 1200 1200

Clarens Scheme Nil Nil 1000 (2000) 2025 Nil 1000 1000 2000

Booster pumping

Eikenhof 2000 2000 Nil N/A 1470 1610 1750 1880

Zwartkopjes 800 700 200 2015 760 780 840 880

Palmiet 1870 1870 600 2015 2000 2190 2380 2570

Mapleton 960 800 300 2017 990 1080 1180 1270

Capital Expansion Programme

The last Rand Water augmentation was undertaken during the 1990’s and this was referred to as the 92 scheme, this programme increased the design capacity from 4500 Ml/d to 4 600 Ml/d. The current 2009 Additional Water Supply Scheme and general capital programme is aimed at ensuring security of water supply, both quantity and quality of water supplied, and the first phase will increase design capacity Completed projects during the year under review are listed below; to meet future demand. This programme is a combination of augmentation and renovations. We plan to spend R14 billion BG3 raw water pipeline augmentation over the next five years on our water supply infrastructure, 2013 to 2018. Of this amount, 60% is allocated to augmentation The newly completed BG3 pipeline increases supply to match schemes, with the remaining 40% allocated to renovations and the full capacity of the canal with the Vaal Dam at its lowest upgrades of existing infrastructure. operating level. The BG3 is a key piece of infrastructure in the supply chain, ensuring that sufficient capacity is available Some of the major projects completed in the financial year to meet the on-going population and economic growth of the 2012-13 region in South Africa.

Despite the persisting global financial strain, we have continued to improve our capital expenditure performance year on year Construction of the BG3 pipeline – approximately 8600 m and the completion of projects. The Rand Water capacity of 3520 mm outside diameter spiral welded steel pipeline expansion programme has shown remarkable progress in supplying raw water from Vaal Dam to the Zoekfontein Control the past few years of projects implementation. The significant Works, includes excavation, loading, unloading, blasting, pipe number of commissioned projects is evidence of the progress laying and joining of steel pipes, backfilling, reinstatement and that has been made so far. The completion of projects has construction of valve chambers, including all pipeline associated ensured continued assurance of securing of water supply. infrastructure.

The BG3 pipeline has been installed alongside the BG1 and BG2 in the same servitude on the eastern river bank of the Vaal River.

rand water integrated annual report 2012-13 77 The BG3 Pipeline will serve several purposes: Installation of the first leg, a 1500 mm diameter pipeline from Vlakfontein Reservoir to the southern boundary of the  Primarily, it augments (increases) raw water capacity Rietvlei nature reserve, south-east of Pretoria, is complete and to Zuikerbosch by up to 2100 Ml/d which in commission. This leg supplies growth along the route, and accommodates the region’s growth water demand provides adequate supply and pressure to the major Garsfontein projected to 2030. Reservoir zone of Tshwane Metro. The Bronberg Reservoir -  Secondly, by duplicating the BG2 (existing line), the Mamelodi Extension is currently in the design phase and is BG3 allows the BG2 to be taken out of service for expected to be rolled out in 2014. crucially needed maintenance or renovation works.  Thirdly, if the Vaal Dam drops abnormally low, the Renovation of B7 Zuikerbosch to Eikenhof Pipeline BG1, BG2 (both existing pipelines constructed in The 45km long B7 pipeline of 2100 mm diameter includes 1964 & 1980 respectively) and BG3 will be capable some 25 Km of prestressed concrete pipe. This concrete of supplying Zuikerbosch demand. As of 2011, if portion has reached the end of its 40 year design life. the Vaal Dam drops below 85% Zuikerbosch cannot Detailed inspection and assessment indicated that cracking supply more than 3700 Ml/d which puts the overall and breakage of reinforcing steel wires was sufficiently supply to the region at risk. advanced in some sections to warrant urgent intervention. Bloemendal pumping station to Delmas pipeline, also referred The resulting project is close to completion, and includes: to as N10  Steel internal slip lining of 10 km (effectively installing In October 2008, Rand Water, together with the Department a new pipe inside the existing shell) to extend useful of Water and Environmental Affairs, the Mpumalanga life by at least 50 years Provincial Department of Provincial and Local Government,  Upgrading of all joints to prevent leakage due to pipe the Delmas Local Municipality entered into an agreement movement and deterioration of joint materials for this 38km bulk water supply to Delmas. This project was  Internal repair of pipe sections not requiring slip lining a response to water challenges Delmas experienced in the  General upgrading of ancillary items such as valves years between 1993 and 2007. and chambers

The Service Level Agreement was signed in 2010 for Rand H14 Water to implement the project. The project construction Construction commenced in May 2010 and was completed started in November 2011 and completed the project in in May 2013. The scope of work included the following: July 2013. The project included the 610mm 38 km pipeline and a 10 Mega-litres reservoir at the midpoint to between  Earthworks and installation of the 8900m of 1000mm Bloemendal pumping station and Delmas. diameter steel pipeline  Construction of air, scour and control sluice valve The designs for the water infrastructure, including piping and chambers reservoirs, were done` in-house by our design engineers.  Valves installation The project management was done fully by Rand Water,  Pipe jacking and the project was completed on time and within 5% of the  Environmental rehabilitation approved budget. Planned projects in progress Vlakfontein Reservoir to Mamelodi pipeline augmentation

The planned projects are listed under two main categories, This project strengthens an existing route, supplying under namely: gravity from Vlakfontein Reservoir, north of Benoni, through to eastern and central areas of Tshwane Metro. In addition to  Augmentation projects that have the primary purpose of growth in existing areas of supply, the pipeline supports supply increasing the capacity to meet growth in demand and to an extended area of service, including the Mpumalanga area of service; and Western Highveld Region discussed above.

78 rand water integrated annual report 2012-13  Renewal projects, including upgrade, rehabilitation and The capital expenditure plan incorporates capital investment of replacement projects that have the primary purpose of R9.4 billion for augmentation, R6.6 billion for renewal, R5.8 maintaining existing capacity to supply both quantity and billion for growth projects outside the core business and R0.3 quality. billion for moveable assets for the period 2013/18.

Some projects, particularly involving pipelines, will serve a dual purpose.

Analysis of the Capex Breakdown in ZAR million

2013 2014 2015 2016 2017 2018 TOTAL Bulk Water Supply System 1,636 2,524 2,552 2,477 2,339 2,348 12,240 Augment Infrastructure Projects 913 1,501 1,653 1,589 1,448 1,364 7,555 Existing Augmentation 700 760 664 1,044 1,080 740 4,288 New Augmentation 213 741 989 545 368 624 3,267 Rehabilitation Projects 723 1,023 899 888 891 984 4,685 Existing Rehabilitation 193 128 61 18 30 39 276 New Rehabilitation 530 895 838 870 861 945 4,409 Growth Projects - 713 1,828 1,678 389 139 4,747 Movable Assets 70 70 50 50 50 50 270 TOTAL CAPEX 1,706 3,307 4,430 4,505 3,078 2,837 17,257

Analysis of the top five projects within the 5 year period

Capital Project Estimated Cost (R’m) System Augment/Renewal (R’m) Renewal Zuikerbosch Scheme 2,120 Zuikerbosch Augment ZB to Palmiet pipeline 1,280 Palmiet Augment Palmiet to Klipfontein pipeline 375 Palmiet Augment Palmiet engine room 3 349 Palmiet Augment R5 Vlakfontein – Mamelodi 343 Mapleton Augment

Expanded area of service Major Capital Projects

Western Highveld Region Expenditure occurred on more than 300 projects during the financial year. However, the top five projects accounted for Rand Water was appointed as the implementing agent for the more than 40% of total capital expenditure. These five projects Mpumalanga Western Highveld Region by Department of Water involve augmentation, upgrading and extension of pipeline Affairs and Environmental Affairs (DWAE). Our appointment is routes, reflecting the importance and value of pipelines as a for the management, operation and maintenance of the water proportion of our total infrastructure. supply services in the southern part of the Western Highveld Water Supply Scheme. This also includes the Kungwini bulk Top five projects in terms of capital expenditure in water supply services in the area of Bronkhorstspruit, Ekangala 2012/2013 and Ekandustria. Our involvement in the short term support intervention has positively impacted the following aspects of Supply to Palmiet is provided only from Zuikerbosch river station, bulk potable water services provision: along two routes. The first route consists of the B4, B6 and B10 pipelines. The second route involves the B7 and B12 pipelines, • Water quality running from Zuikerbosch to Zwartkopjes Farm (west), and • Water supply management feeding the B13 running to Palmiet. At current rates of demand • Equitable distribution to cross-border communities growth, the combined capacity of these pipeline routes will be reached by 2015.

rand water integrated annual report 2012-13 79 The B4, B6 and B10 pipelines are all pre-stressed concrete are too small for this process, and are smaller than desirable (PC) pipelines, which have been identified as high risk from a hydraulic perspective, again due to the technology category pipes, potentially requiring significant refurbishment limitations at the time (pipe mills could not roll larger diameters work in the short to medium term. First stage renovation of with thicker walls). Preventing joint movement and leakage the B4 pipeline has been completed, but increasing demand is also important where these pipes run through dolomitic will make it more difficult to take these lines out of service ground conditions. for renovation. Installing a new steel pipeline will provide a window of opportunity for such work, and reduce the risk of Under this project, these pipelines are removed, and a larger supply failure along this important route. This route is cross- diameter pipeline is installed between Zwartkopjes and connected to the Zuikerbosch – Mapleton supply system by Leeuwpoort depot. The new pipeline is sized to replace the short B9 connecting pipeline, at a location known as the capacity of the old pipelines to be removed, as well Slangfontein. Surplus pipeline capacity after augmentation as allowing for growth in water demand from the system to of this route can be used to increase this inter-system support, beyond 2020. The proposed pipeline is stepped down from and delay augmentation of the direct Mapleton supply route. 1400 mm diameter at Zwartkopjes, to 900 mm diameter at Leeuwpoort. The scope allows for recovery of sections of Replace C6/C17 pipelines - Zwartkopjes System pipe for possible use in by-pass pipework or lower pressure replacement and augmentation systems elsewhere, depending on loss of wall thickness due Steel pipeline – 26 km x 1400 to 900 mm diameter. to internal and external corrosion. Project planned to be completed in this financial year. The Zwartkopjes – East Rand system supplies Katlehong – Natalspruit, Boksburg Central and Rand Water’s Benoni Upgrade of N7, N8 pipelines from Secunda to Bethal Reservoir. Two of the pipelines (the C8 and C17) branch This eastward leg of the our infrastructure supplies into off from the main route and, in addition to certain local Mpumalanga. The portion from Secunda to the termination at connections, join and support the Mapleton – Brakpan Bethal was acquired from the municipality, and contains small system, which operates at lower pressures. diameter asbestos cement pipes. These are being replaced with steel pipes to increase capacity and improve reliability. The C6 and the first 10 km of the C17 was installed in the 1920’s and 1930’s. They are 600mm diameter or smaller, An interesting feature is that much of the pipe is recovered with lead caulked joints and a bitumen paint coating – typical from elsewhere in the network, having become too small for of the available technology in those years. The normal method current needs. Pipe still in acceptable condition is refurbished of renovating lead-jointed pipes is to apply cement mortar and used in this relatively low capacity part of the network, at lining after welding internal wrapper plates across the joints substantial saving in comparison to the purchase of new pipe. to prevent movement and leakage, and to provide electrical continuity for cathodic protection systems. These pipelines

80 rand water integrated annual report 2012-13 Brakfontein to Hartbeespoort Dam Scheme Pipeline Renovation Planning and sample Projects

This project will initially strengthen the supply to Diepsloot All pipelines have been ranked in terms of level of risk, and environs. Subsequent stages supply Mnandi and other including such factors as age, materials of construction, joint growth areas between Midrand and Pretoria, and will extend type, and dolomitic ground conditions. It is planned to carry out the regional bulk supply to areas around Hartbeespoort inspection and assessment of 1500 km of pipe with the highest Dam.Installation of the first portions of the scheme (H33, ranking over the next 5 years. This will feed into the pipeline H34 pipelines) is complete, and is assisting supply to the renovation programme, as the focus of capital expenditure Diepsloot supply zone of Johannesburg Water. The system moves from augmentation to renewal. The renovation of the extension along a new route towards Hartbeespoort Dam 2100 mm diameter B7 pipeline is in progress. The phased (H35 pipeline) is close to completion. reconditioning of the 1800 mm diameter O2 pipeline is an ongoing project. The 32km-long pipeline, which runs from Pipeline renovation Alberton to Kempton Park, has taken two years to recondition Less than 10% of Rand Water’s 3 500-km pipeline network is because of the length of the pipeline and the need to avoid constructed out of concrete pipes, the rest of the pipelines are operational disruption, particularly at peak demand periods. manufactured from steel. We will renovate or replace all the The project involves inserting steel lining into five kilometres of concrete pipelines – about 200 km – with steel pipes where the O2 pipeline, as well as fixing and renovating the joints the condition is not acceptable in terms of risk. Thereafter an and valve chambers. ongoing repetitive condition assessment will be carried out Installation of Cathodic Protection System on the Rand and the exercise repeated, where necessary. The latter are Water pipeline network more suitable than concrete pipes, as steel tends to develop a leak, rather than rupture, while concrete is more likely to The Rand Water pipeline network is exposed to corrosion rupture and cause potential damage to people and property. from stray current sources, corrosive soils, and microbiological corrosion, that results in metal loss and threatens the integrity Some of Rand Water’s pipelines are 70 years of age, of the pipeline network. It is therefore necessary that corrosion the overall majority are between 15 and 50 years old. mitigation measures be put in place for the prevention of A programme of refurbishment, renovation and replacement these attacks from corrosion. The implementation of Carthodic is therefore essential. A range of techniques have been Protection (CP) System is per geographical regions of employed, including aerial surveys of its pipeline network by the pipeline network and the pumping stations. Cathodic use of thermal remote scanning technology. Through thermal Protection and Corrosive surveys have been completed in the remote sensing, leaks in large diameter pipes are detected. entire Rand Water pipeline network as well as the pumping This allows for early repairs and helps to reduce water wastage. stations. The Installation of CP at Zwartkopjes, Zuikerbosch During the survey, digital seamless maps are produced and and Vereeniging and the regions is in progress and the geographically modified for use in government or council anticipated completion date for the entire network is 2014. Global Information System (GIS). High-resolution infrared images are produced as well as high definition video output linked with Global Positioning Systems (GPS) information.

rand water integrated annual report 2012-13 81 82 rand water integrated annual report 2012-13 Rand Water has an impeccable reputation with regard to the provision of safe and wholesome drinking water and intends to sustain this achievement into the future. Our activities are an indication of our commitment in this regard and our customers can rest assured that the quality of the water that they receive on tap is safe for consumption.

Rand Water has always placed a very high premium on the quality of its water and as such we have again provided water that met both the national drinking water standards as well as the World Health Organisation’s drinking water quality guidelines. To ensure that Rand Water is able to sustain this performance into the future, we not only rely on compliance monitoring but have implemented an extensive integrated water quality management plan which promotes multiple quality assurance checkpoints (multi barrier approach) throughout the entire water supply chain. This risk based system is able to pro-actively identify challenges and also employs pre-defined corrective protocols for those determinants that have the highest probability of failure.

The principle of “healthy catchments = healthy water” has been adopted by Rand Water and incorporated into the Water Quality Safety Plan in the form of a “catchment to tap” approach. This approach spans the concerns and health of those consumers who drink the water supplied by Rand Water as well as the people living in the catchment who also depend on the source water for their livelihood.

As the “Deterioration in raw water quality” has been identified as the No. 1 risk to Rand Water during the year under review, we endeavour to work closely with communities, stakeholders and regulators to identify possible risks to water quality and strategies to address these risks.

To circumvent the problems intrinsic to ad hoc monitoring, we have over 500 on-line monitoring devices, installed at key points throughout the water supply chain, capable of providing real time water quality information required for optimum functioning of our water treatment systems whilst enabling ongoing water quality verification.

Deteriorating raw water resources have also received attention and on-line monitoring devices were installed at key points within the catchments from which we derive our drinking water to provide real time information. In order to remain abreast of activities that may impact our source water quality, Rand Water also participates in all available catchment and national forums during which it lobbies its interest where water quality is compromised. An informed customer base is also important to Rand Water and in this regard the www.reservoir.co.za website, which provides a wealth of water quality related information in respect of both drinking and source water quality, is maintained for public information. The website is extensively used by the public, research institutions, consultants and water quality managers.

Rand Water has an impeccable reputation with regard to the provision of safe and wholesome drinking water and intends to sustain this achievement into the future. The activities described above are an indication of its commitment in this regard and its customers can rest assured that the quality of the water that they receive on tap is safe for consumption.

rand water integrated annual report 2012-13 83 Source Water Quality the lifeline of Rand Water’s consumers if pollution cannot be curtailed. Our supply area, driven economically by the Vaal River, generates 60% of South Africa’s Gross Domestic Product (GDP), Sewage contamination remains a major concern, apart from which is equal to 10% of the whole Continent’s GDP. The Vaal the treatment works operated by the larger metros, practically Dam is the hub of water supply in the Vaal River System. Rand none of the works in the catchment area are operated at a Water, Sasol (Sasolburg), Eskom and Mittal Steel as well as level where effluent of acceptable quality is discharged into downstream users such as irrigators, Midvaal and Sedibeng the environment. Water are supplied or supported with water released from Vaal Catchment Management Dam. Source Water Quality staff actively engage with stakeholders The quality of the region’s water resources came under the at Catchment Forum level to address water management spotlight during the year and received extensive media attention. issues. Water quality reports are produced and discussed, This was as a result of a number of incidents and discoveries highlighting both “hot spot” issues as well as cumulative trends made that caused major concerns about the efficiency of in water quality. These reports are also shared with DWA and the management structures and interventions related to water are published on the www.reservoir.co.za website. resources. Rand Water actively participates in the process The decanting of acid mine drainage from various mines of moving towards the establishment of the in the Johannesburg region again received attention in the Upper Vaal Catchment Management Agency media. Numerous television and radio programmes covered (CMA). the matter. The decanting of this water presents serious threats with respect to possible sinkhole formation and obviously the pollution of receiving streams. The Cradle of Humankind This process continues even in the absence of the establishment World Heritage Site is also under threat. Fortunately, the of the upper Vaal CMA, as Rand Water views the protection of implementation of short-term solutions are on schedule. its source waters as vital to its ability to provide an uninterrupted This involves the neutralisation of the water in all three supply of world class potable water. basins and discharging the saline water into the Klip-and Eutrophication and the Vaal Barrage Blesbokspruit rivers respectively. Although there has been a general improvement (due to the An additional concern with respect to acid mine water is the engagement of Rand Water staff with stakeholders), spillages rapid establishment of new mines and the high number of of raw sewage continued to bombard the Barrage reservoir pending mining applications for new coal mines to satisfy with high levels of nutrients and faecal bacteria. Eskom’s increased demand. Most of these mines are in the upper reaches of the Vaal River’s catchment, and will destroy Although an improvement in the effluent quality from some

84 rand water integrated annual report 2012-13 of the sewage treatment plants has already been observed, weirs as well as selected water quality variables. The spillages still arise from pipeline bursts and pump failures. instruments are linked to data loggers equipped with cell The improvements can be ascribed to Rand Water’s vigilant phone technology, through which the data is sent to a central monitoring and reporting of spills, combined with the “Green server. This real time information of the determinants measured Drop” assessment by the Department of Water Affairs. Rand is available on line to staff in the Water Quality Specialist Water’s Bulk Sanitation department has also been appointed Services Department. This system has vastly improved as management contractors by the Emfuleni municipality, to response time to pollution incidents, as well as significantly manage the three sewage treatment works in the area on its improve the information base, which will contribute to a better behalf. understanding of the dynamics of the Vaal River system.

The Vaal Dam Catchment Area Compliance to effluent standards has increased significantly, and the fact that action is being taken as a result of public A number of water quality issues have been identified with pressure, is comforting. It is also an indication that awareness regard to the current water quality in the Vaal River system. levels among the general public are fairly high, and that Some are related to the full length of the Vaal River while people are making use of forums such as the catchment others are of a localised nature. An increase in salinity has forums, and information made available by us, to inform and had the greatest impact on the usage of water in the Vaal educate. River. Monitoring The increase in Total Dissolved Solids (TDS) and concomitant The rivers and dams in the catchments of Rand Water’s increase in constituents such as chloride and sulphate has area of interest are extensively monitored and a great major implications on domestic, industrial and agricultural deal of effort goes into communicating the water quality water users. The occurrence of microbiological pollutants status of the catchments to the consumers. This takes place as localised problems is also an emerging concern. This is through involvement in each and every catchment forum indicative of sewage works and related infrastructure not and the Upper Vaal Water Management Area’s website, being properly operated, managed and maintained. (www.reservoir.co.za) which is maintained by Rand Water. Rand Water fulfils the role of water quality auditor and Coal mining activities in the upper reaches of facilitator in these forums, as it has the most comprehensive the Vaal River are rapidly increasing. database of chemical, biological, and microbiological data. In addition, a huge number of additional applications for As a result of the increasing water quality problems, economic mining rights are being processed by the relevant government pressures and uncertainties surrounding incidents such as fish departments. These are already impacting on the water kills, we have installed a number of electronic monitoring units quality of the Vaal River, and, if not regulated effectively, will at selected sites in the Vaal and Wilge Rivers and the Vaal have similar effects on the river to what the coal mining in the River Barrage reservoir. These instruments measure flow at Witbank area had on the Olifants River (where crocodiles have died as a result of poor water quality).

rand water integrated annual report 2012-13 85 86 rand water integrated annual report 2012-13 Eutrophication is the other key water quality challenge in with the expansion of water borne sewage systems in the urban the Vaal River System and has resulted in algal blooms and areas. growth of water hyacinth. Impacts have also resulted in The two most important water quality issues to be managed economic implications for water users and large expenditure in the Barrage catchment for most of the sample points are to control it. biological (in the form of faecal coliforms) and chemical Municipal wastewater effluent is the principal contributor to (in the form of gold mining and industrial impacts through eutrophication and degradation of the Vaal River aquatic manganese, sodium and sulphate). The threat of acid system, it is, however, also one of the impacts that is most mine drainage (AMD) will hopefully be mitigated by the easy to mitigate because it is easily identified, measured, and implementation of the short- to medium term interventions by susceptible to control by policies and regulation. A number the Department of Water Affairs. Irrespective of the quality of directives have been issued by the Department of Water of such water, these decants will have major effects on the Affairs to some of the towns in the catchment, instructing them overall hydrology of the catchment. to improve their effluent management from waste water works. The more difficult issue of water quality management Unfortunately this has not had the desired effect. is that of controlling diffuse sources of pollution. In this regard, the biological impact of uncontrolled wastewater In the long-term, increased pressure is expected from runoff from informal settlements, burst pipes due to lack of population expansion and development in the Vaal River maintenance and general lack of waste management, has catchment, which will increase pollution levels. This in seen a deterioration over the year in biological water quality. turn will necessitate additional measures and strategies to This can and will lead to potential harmful effects on the maintain acceptable pollution levels in the Vaal River system. human populations who use the Barrage catchment river Law enforcement regarding pollution has been nonexistent for systems for domestic and recreation uses. The occurrence of many years due to a lack of human resources in government high numbers of Giardia and Cryptosporidium cysts in the departments resulting in them not being able to police the Vaal tributaries of the Barrage is major cause for concern. Dam catchment. It is only through continuous actions of the catchment forums, Rand Water staff and other stakeholders, Regarding the eutrophic status of the Vaal River system, the that these problematic areas have been highlighted and are Vaal River downstream of the Vaal Dam is severely impacted now being addressed by the Department of Water Affairs and resulting in degradation of ecological integrity. It must be the local municipalities. noted that the Vaal Barrage catchment is described as a serious “hotspot” with the highest levels of pollution (bacteria, In our view, serious attention should be given by municipalities algae, heavy metals, salts and nutrients) recorded throughout to upgrade the sewage infrastructures, minimise the ingress the entire Vaal River system. The pollution levels in the Klip of storm water into the sewer system during high flow events, River and Rietspruit catchments of the Vaal Barrage catchment and minimise operational spillages. Improved quality of are unacceptably high and the scale of nutrient inputs far the sewage effluent will contribute to the environmental exceeds the capacity of the natural environment to assimilate sustainability of the Vaal River ecosystem. the waste discharged into these river systems. The Vaal Barrage Catchment Area Rand Water still successfully implements the Vaal River The Vaal Barrage catchment receives extensive volumes Complex Structure Plan of 1996, which provides guidance of water from point source discharges. The point source for the control over development in the riparian zone of the discharges include the major wastewater treatment works run Barrage reservoir. The purpose of the Structure Plan is to by Johannesburg Water, ERWAT and Metsi-a-Lekoa as well as protect the river from dense urbanisation on the banks, which discharges from gold mines. The bulk of the salt load from the presents a pollution risk to the water. Typical of Rand Water’s mines is being discharged from Aurora (formerly Grootvlei) and consistence and tenacity is the recent end of a 23 year legal ERPM. There are also industrial effluent discharges, the largest battle with a property owner who built a house below the being from SAPPI Enstra, Sasol Sasolburg and the storm water flood line. The house was eventually demolished in 2012. runoff from Mittal Steel Vanderbijlpark. The discharge volumes from the wastewater treatment plants will grow with time as the water requirements grow and the level of services is improved

rand water integrated annual report 2012-13 87 PRODUCTION WATER QUALITY ASSURANCE Water Quality Benchmarking

Water Quality Specifications We benchmark the quality of water supplied to local authorities against the World Health Organisation (WHO) We have adopted the SANS 241 drinking water quality drinking water quality guidelines. The assessment for non- standard (95% compliance to class I and 99% compliance to organic parameters is presented on Table 2. The results class II) as delivery specification to its customers. In addition compare favourably with the WHO water quality guidelines the organisation has a comprehensive and more stringent internal production specification so that it can deliver to its Independent External Audit on water quality supplied customers with certainty on the SANS 241 specifications. To ensure confidence in the quality of the water supplied by Water Quality Measurement and Reporting Rand Water, an independent water quality audit is conducted monthly. The organisation subjects itself to an independent Rand Water has extensive measurement capacity consisting of system to assess water quality supplied to local authorities three ISO 9001 certified site labs, over 500 online instruments (Table 3) via an external party. During the current financial and ISO17025 and ISO43 accredited laboratory. Extensive year, the Council for Scientific and Industrial Research (CSIR)’s monitoring programmes have been documented and Analytical Services team was used. complied with. The online instrument upgrade programme for the two production sites of Zuikerbosch and Vereeniging has Organic contaminants been completed. An online instruments upgrade programme The occurrence of organic contaminants in the drinking water is in progress for the Booster sites. value chain (from source to tap) is a growing concern for the Water Quality Management System Drinking Water industry and its consumers given the adverse health risks these contaminants can cause to the general public. Rand Water is committed to a documented systematic risk These adverse health effects include endocrine disruption, based water quality management system. In line with this, toxicity, teratogenicity, mutagenicity and carcinogenicity. In a Water Quality Safety Plan (WQSP), which is based on the interest of public health protection, monitoring programmes Hazard Analysis and Critical Control Point (HACCP) and have been developed for an extended list of potential organic ISO9001 principles, has been documented and the third contaminants. revision completed as part of continuous improvement. A detailed water quality risk register has been established Table 4 contains details of compounds that have been and the third revision completed. An initiative to align assessed in the Rand Water drinking water value chain. None different site procedures with the WQSP was completed. of these compounds have been detected at levels that are a In addition, an organisation wide multi-stakeholder water concern to human health. Monitoring of organic parameters quality management standing committee has been functional is subject to an ongoing investigation as measurement of for the last ten years, and meets on a monthly basis. these parameters is complex and limited analytical capacity The Water Quality Management System was highly rated is available in South Africa. in the 2012 Blue Drop audit process conducted by the Department of Water Affairs Blue Drop System Department of Water Affairs. This is reported in more detail elsewhere in the report. The Department of Water Affairs has established a repository, the Blue Drop System, for data from water service providers. WATER QUALITY IN THE BULK DISTRIBUTION NETWORK The following aspects, amongst others, are continuously Water Quality Supply to Local authorities updated on this system:

Rand Water has adopted the SANS 241 drinking water  Supply system registration quality standard for compliance with national legislation for  Details of the supply system the delivery of safe drinking water to local authorities and commitment to Blue Drop Regulation certification requirements.  Water quality monitoring programs

The drinking water quality delivered to Rand Water local  Operations staff classification and qualifications authorities during this financial year was of acceptable  Details of the water quality testing facilities quality. All physical, chemical and biological health related parameters were complied with (Table 1).  Water quality data

88 rand water integrated annual report 2012-13 Local authority assistance programme the Standard Plate Count (SPC) for the fridge sample was well within recommended limits, it was much higher than the count In 2012 Rand Water kicked off an initiative to assist local for the sample taken directly from the tap. Consumer was authorities with the achievement of Blue Drop status in the informed of the results and she was happy with the action 2014 Blue Drop audit. This assistance was offered to all local taken. She was advised on the cleaning and replacement of authorities in the Rand Water area of supply and 16 of the the filters to prevent future bacteriological growth. 17 local authorities have taken advantage of this opportunity. Complaint 2 In the most recent customer satisfaction survey, undertaken in April 2013, satisfaction with the level of assistance was rated Consumer was diagnosed with high metals (Aluminium, at 94,4%. This assistance will continue in the next financial Nickel and lead) in his blood. The doctor indicated that year and will culminate in the 2014 Blue Drop A udit. there may be a problem with the metal content of the drinking water. Rand Water was requested to investigate this finding. Onsite investigation was conducted and revealed that the RETAIL WATER QUALITY water samples taken from various points, complied with the

Consumer Complaints SANS 241 drinking water standard and there was no cause for concern. Consumer was informed of the results and she There were fifteen consumer complaints that required further was satisfied with the action taken. technical investigation by Rand Water during the 2012/2013 Complaint 3 reporting period. These complaints are summarised in the table below, the majority of the complaints were health related. Ekurhuleni Metro requested assistance with a consumer All of the consumer complaints were successfully addressed complaint they had in the Croydon area. The complainant and reported to the relevant local authorities. An increasing reported that the water tasted and smelled like turpentine. number of consumer complaints are being referred to the The results confirmed that the water taken inside the house relevant local authority technical staff for further investigation, smelled of turpentine and the water from the outside tap had as the level of competence of staff in these authorities has no smell. Ekurhuleni Metro confirmed that the complainant improved over time. had found a rusted container in the shed, partially filled with turpentine, and he will take steps to remove it and clean up any spillage. Liquids such as solvents, fuel and oil should not be spilt, disposed of in close proximity to water pipes (PVC) as this may impart tastes and odours to the water.

Consumer Complaints Service Evaluations

The service evaluations done on the complaints indicated that complainants were satisfied with the action taken.

The following direct comments were provided by customers.

Examples of some complaints:

Complaint 1 “Rand Water people were very helpful and accommodative” Consumer had concerns about her health as the doctor told her that the cause of her bladder infection was due to E coli “ The information and advice given was very helpful” in the drinking water. Investigations were carried out by Rand “ Rand Water made me to look at the complaint differently Water. The water samples taken from various points in the house (including water from the water dispenser) complied Tap Programme with the SANS 241 drinking water specifications. The results of the water samples taken indicated a significant difference The Tap Analysis Programme has been operational for 15 in bacteriological growth in the kitchen tap sample and the years. This voluntary programme, which monitors water quality water sample taken from the fridge water dispenser. Although at the end consumer in the household, currently monitors 73 sample points covering 12 municipal areas that are supplied

rand water integrated annual report 2012-13 89 by Rand Water. The data collected confirms the excellent  Media issues: This includes efforts to educate and water quality that is supplied to the end consumer. inform the wider public on the general water quality management through print and electronic media. Technical Meetings

Water Quality Technical meetings are held bimonthly,  Bulk water supply contract: addresses any changes in between the water quality Specialist Services department clauses related to water quality in the contract. and municipalities within Rand Water’s service area.  Review legal requirements: Issues such as SANS 241, These meetings were initiated in 2007 with the bigger Water Act, Water Services Act, consumer protection municipalities and then expanded to include most of act and fluoridation regulation and other water related the municipalities in Rand Water supply area. We are legal requirements are discussed. currently holding these technical meetings with the following municipalities: Ekurhuleni, Emfuleni, Govan Mbeki, ANALYTICAL SERVICES Johannesburg Water, Lesedi, Madibeng, Merafong, Monitoring and management of water quality relies heavily Midvaal, Mogale, Ngwathe, Randfontein, Royal Bafokeng, on water quality data generated for the entire supply Rustenburg, Tshwane and Westonaria. The meetings with chain associated with the production of potable water. these fifteen municipalities are scheduled to take place The analytical laboratories of Rand Water produce water bimonthly or quarterly, depending on the agreement between quality data and related information used by Rand Water Rand Water and individual municipalities. The following in its quest to supply affordable, healthy drinking water topics are covered in the meetings: within its area of supply. Many thousands of water samples  Blue drop regulations: issues such as water safety plan, are taken from source to tap by Rand Water and these risk register, incident management protocols and a samples are analysed by Rand Water Analytical Services to customer interaction protocol are addressed to ensure provide biological and chemical data. The data produced alignment between Rand Water and municipalities. by the laboratories are for parameters stipulated by National Standards (SANS 0241) as well as International Standards  Disinfection (Chlorine) process and concentrations: (World Health Organisation) with respect to potable water We report on any fluctuation in chlorine concentration quality. between Rand Water and individual municipalities

Rand Water laboratories are comprised of dedicated ISO  Review water quality supplied between Rand Water 17025 accredited facilities (Rand Water Analytical Services), and individual municipalities as well as site laboratories situated at the production sites. Rand  Review monitoring programmes in place Water Analytical Services is a specialised and dedicated facility comprising four laboratories: Microbiology, Hydrobiology,  Consumer complaints: Water quality complaints Organic Chemistry and Inorganic Chemistry. Each of these received from customers are reported laboratories remains fully accredited by SANAS (South

90 rand water integrated annual report 2012-13 African National Accreditation System) demonstrating their algae and algal toxin monitoring, aquatic invertebrate compliance to international best practices with respect to the assessment and aquatic bio-monitoring. Scientists from the production of analytical data. Furthermore, these laboratories Hydrobiology laboratory are collaborating with North West participate in various national and international proficiency University and the University of Adelaide, Australia on the testing schemes to monitor their performance against peer predictive modelling of toxic cyanobacteria in source water. laboratories with respect to the confidence placed in their Recent developments with the water authority in Singapore technical competence and integrity. have initiated collaboration between water operators at the Singapore utility and Rand Water Hydrobiologists to assist The Inorganic Laboratory has recently finalised operators in Singapore with invertebrate monitoring. the optimisation of the laboratory process flows in order to expand analytical capability to The Microbiology laboratory focuses on analysing water accommodate additional workloads arriving samples for bacteria, protozoans and viruses. The classical from various Waste Water Treatment Plants. techniques used in this laboratory are gradually being replaced by technologically advanced molecular techniques. These efforts are to support the expansion of Rand Water into This change over provides for rapid detection of organisms the sanitation sector. The Inorganic laboratory produces data with the confidence required of such analytical tests. on metals, trace elements, ionic content, and the aesthetic The microbiology laboratory developed and implemented a qualities of water. The newly introduced process flows new molecular based method for the rapid detection of Vibrio segregate the production of data for potable water from that cholerae in water. The newly implemented method was also for waste water. successfully accredited by the accreditation authority.

The complexities developing in the catchment with respect This laboratory is currently preparing to to water quality are providing significant challenges to the introduce methods for the genotyping of Organic laboratory. Parent compounds and metabolites of an protozoans which will position the laboratory array of pharmaceutical products and cosmetics have been to forewarn Rand Water of potential threats in detected in certain waste streams. The Organic laboratory raw water quality. therefore embarked on analysing for endocrine disruptor compounds to proactively monitor for the prevalence of these Laboratory staff engage in collaborative work with their peers compounds. Although Pharmaceutical and Personal Care both nationally and internationally, and also present their Products (PPCPs) and Endocrine Disruptor Compounds (EDCs) findings at various conferences. All four laboratories support a are not regulated in the supply of potable water in South variety of skills development programs, including experiential Africa, Rand Water has proactively embarked on monitoring training, bursars, and graduate development (Rand Water for these compounds in its supply chain. internal graduates and National treasury graduates).

The focus of the Hydrobiology laboratory is aquatic toxicity,

rand water integrated annual report 2012-13 91 PROCESS TECHNOLOGY appropriate coagulants for this treatment. Different organic coagulant products from Rand Water’s current suppliers were The “water is life” philosophy is underpinned by the provision technically evaluated on different blends of Vaal Dam and of safe drinking water that is devoid of both chemical and Vaal River water to assess its capability for treatment. microbiological risk. In this regard, the Process Technology Department is responsible for ensuring the selection and The Department conducts an ongoing review of alternate implementation of the most appropriate technology in order chemical treatment options in order to ensure that Rand Water for Rand Water to consistently meet this goal. utilises the most appropriate treatment regime. Two projects relating to alternate chemicals were undertaken during the The current public focus on acid mine drainage perhaps year in review, being an empirical assessment of aluminium lent a greater emphasis to the role of technology in water sulphate for primary coagulation and a preliminary evaluation treatment and several options for the potential future treatment of chlorine dioxide as a co-disinfectant. The latter will be of contaminated sources were considered over the last year. subjected to a more thorough assessment in the new financial The Department was also actively involved in an empirical year. pilot plant trial to evaluate the treatment of mine fissure water to a drinking water standard. In line with the negative Current infrastructure expansions necessitated a confirmation environmental impact of mine water on raw water sources, of treatment technology requirements for Rand Water. the future general deterioration in source water quality was a In addition to an internal assessment of suitable water key issue which required increased attention during the year treatment technology options, an independent project on in review. The impact on treatment costs associated with the alternate treatment processes was completed by the Tshwane likely requirement of more advanced technology in the future University of Technology (TUT) under the auspices of the Rand was the focus of several investigations. Water Chair in Water Utilisation. The TUT report confirmed that the current suite of technology remains the most cost Key projects undertaken and focus areas in the year effective for the treatment of Vaal Dam water to the required under review: quality standards.

One of Process Technology’s core functions is to verify the In keeping with topical issues in water quality, an investigation technical suitability of water treatment chemicals currently in on fractionation of natural organic matter (NOM) using use at Rand Water. Comprehensive evaluations undertaken recently developed techniques in the raw water and its removal on chemicals submitted for tender purposes and on-line through the treatment process is in progress. Investigation instruments in this review period included quick lime, into the removal Natural Organic Material (NOM) using polyacrylamide, polymeric based coagulants and on-line granular activated carbon (GAC) and powdered activated analysers for the analyses of pH, conductivity and turbidity. carbon (PAC) is in progress. Preliminary results indicate average removal efficiency of NOM increased by 20%, The use of alternative source water (Vaal River Intake) and the chlorine demand decreased by 37% and total trihalomethane possible changing of Rand Water’s current raw water matrix, decreased by 58% when retrofitting GAC as final adsorption necessitate Process Technology to ensure the use of the most process after filtration.

92 rand water integrated annual report 2012-13 In keeping abreast with latest trends and developments in Two Graduate Development Programme candidates the water treatment industry, Process Technology designed completed their tenure in the Process Technology Department a prototype hybrid immersed ultrafiltration membrane plant. in 2012. Both successfully completed their assigned projects, The prototype hybrid plant consists of adsorption pre-treatment which addressed benchmarking of water treatment technology process with powdered activated carbon (PAC), coagulation/ and a strategic review of disinfection at Rand Water. flocculation and membrane filtration step. It will be used to The work resulted in an international publication as well as evaluate the treatment of Vaal dam water to potable standard. several presentations at local symposia. Furthermore the prototype membrane plant will also be used Representatives from the Department visited Nam Water and to investigate the treatment of filter backwash water. the City of Windhoek in Namibia to study water treatment Calibration and validation of the disinfected decay models technology that has been successfully employed for water developed for the chlorinated and chloraminated distribution reuse purposes. Given the critical shortage of future water networks was conducted. The primary objective of this supplies, the recycling and reuse of water will be inevitable investigation was to compare predicted disinfectant residuals and Rand Water must proactively establish the most with field measurements. It was observed that with changing appropriate technology solutions to address this issue. raw water quality and different pipe lining material the models INFORMATION MANAGEMENT will require continuous re-engineering on an on-going basis. Scientific Services Information Management (IM) is currently A project on biofilm monitoring in conjunction with responsible for maintaining the Laboratory Information Strategic Asset Management (SAM) division is in progress. Management Systems (LIMS) installation based at Analytical The investigation is conducted on a dedicated pipeline Services in Vereeniging. Water samples from the entire (referred to as R5 pipeline) designed and commissioned by distribution network as well as catchment areas are processed SAM division for research and development. The total length at this ISO17025 accredited laboratory. To maintain this of the pipeline is 13 kilometres. The pipeline consists of the quality system, Information Management is tasked with two different types anti-microbial pipe lining and epoxy. ensuring that the information and results are processed The objectives of the investigation include hydraulic capacity, and reported to the relevant people. IM helps the lab by water quality, disinfectant depletion and biofilm formation. automating many of the manual processes thus ensuring valid Three in-line biofilm devices will be installed. data within acceptable specifications with minimal human The disposal of water treatment works residue was the subject error. of a renewed effort to find sustainable solutions to this historic The Analytical Services IM team automated the Chlorophyll problem. A number of previous options were revisited and A, Chlorophyll 665, Phytoplankton, SASS Invertebrate, a multidisciplinary team was assembled to consider new Invertebrate Identification and Enumeration method and Elisa initiatives and coordinate efforts in this regard. Microcystin methods for the Hydrobiology laboratory.

rand water integrated annual report 2012-13 93 They also installed an Invoicing and Billing system at These installations had fallen into disrepair, with some Laboratory Customer Services to improve interaction with not being used anymore. IM then applied sound project Rand Water customers. Further to that, certain instruments management principles to upgrade these outdated LIMS within the Organic Chemistry laboratory were also interfaced version 4 systems to the current LIMS version 6. This new directly into the LIMS system. These projects were completed version brought the smaller laboratories on par with the at the highest quality and well within specified timelines and Analytical Services laboratory in terms of the systems used. budget. The future at Analytical Services is promising, with Improved user management and reporting also resulted numerous identified projects for the Microbiology, Inorganic, from this upgrade. The IM LIMS sites team, in the process Organic and Hydrobiology labs filling the IM pipeline. of upgrading the LIMS installation, also closed out all audit findings identified previously. This project extended over 18 As a result of the good work done by Scientific Services months, scheduled for completion at end June 2013. The final Information Management, the section was also tasked to sign-off was received on 31 May 2013, a month ahead of assume complete responsibility of the LIMS installations at schedule. the various sites (Zuikerbosch, Vereeniging and Zwartkopjes).

RAND WATER WINS THE INTERNATIONAL WATER ASSOCIATION WATER SAFETY PLANNING AWARD

scheme in 2011 and sought nominations from water suppliers to recognise their efforts in improving drinking water quality.

A total of 15 entries were received for the scheme, all of which were evaluated by an international judging panel against a set of criterion, including: demonstration of Water Safety Plan implementation, demonstrable outreach to stakeholder groups, knowledge and capacity development programmes in place, and upgrade plan. Additionally, the judges reviewed the entries on originality and innovation and complexity of the problem or situation that the work addressed.

Rand Water was granted the Honorary Award. Recognising the complexity of its operation as a bulk supplier Rand Water has developed a comprehensive training programme and introduced asset life cycle management as a result of their Water Safety Plan. Chair of the Judging Panel, Professor Jose Vieria (University of Minho, Portugal) commented that: “Rand Water demonstrated a high organisational safety culture when implementing a Water Safety Plan (WSP) in a voluntarily and in-house basis since 2004. They have actively promoted the WSP principles in a number of geographically independent sites, and introduced an internal audit, undertaken by its own governance unit in preparation for the independent audit. It has been 8 years since Water Safety Plans (WSPs) were Professor Hamanth Kasan, General Manager of Scientific included in international reference documents: the 3rd Edition Services at Rand Water said that the company is “overjoyed at of the World Health Organisation (WHO) Guidelines for receiving recognition from IWA for its continuous improvements Drinking-water Quality and the International Water Association in the field of drinking water safety”. Professor Kasan added: (IWA) Bonn Charter for Safe Drinking Water. In this time, the “The organisation sees this as appropriate reward for many approach has been embraced by a wide group of stakeholders years of innovation in the development and implementation of in a diverse set of circumstances to contribute to improving WSPs. This would not have been possible without the support water safety and safeguarding public health. It is within this of all stakeholders, who have partnered cooperatively, to context that IWA launched the Drinking Water Safety Awards achieve success in our multi-party supply chain.”

94 rand water integrated annual report 2012-13 W aTER Wise education  The National Youth Water Summit organised by the Department of Water Affairs (DWA) was co-hosted by The Water Wise Education Team (WWET) continues to Rand Water and despite teething problems was very encourage learners and teachers to live a Water Wise lifestyle well attended and successful. through interactive educational programmes, roadshows and  On-going training of Baragwanath nursing students on exhibitions at 5 Water Wise Education Centres, namely: water, sanitation and water-borne diseases.  Delta Environmental Centre, Victory Park  Sponsorship through Bella Vista School enabled two  Rand Water Nature Centre, Glenvista sustainable Water Wise vegetable gardens to be

 Vereeniging Purification Station planted in a crèche in Alexandra and in Bertrams Primary School.  Jewish National Fund Walter Sisulu Environmental Centre, Mamelodi  The Yebo Gogga exhibition at Wits University in May 2013 was again a great success with this year’s  Walter Sisulu National Botanical Garden, Roodepoort. theme being “Underground”. 2646 learners and a During the year under review 608 programmes, roadshows number of adults visited the interactive exhibition on and exhibitions were held with 70 000 learners, teachers the Water Cycle and Acid Mine Drainage and the and adults. The quality of the education service, as evaluated display was very well received with much positive by teachers, was 95.2%. feedback.

Having an extra 6 permanent staff being taken on during this  Teacher training has been a great success with financial period has helped greatly in offering Water Wise over 800 teachers having been reached. A very programmes and developing new programmes. This brings effective relationship with Mpumalanga Department the total NUMBER of permanent WWET staff to 10. The of Education has developed. The WWET was invited success behind spreading the Water Wise message is also to present at their annual Environmental Education working in partnership with a number of organisations, such Conference on 25th May in Badplaas which was a as Delta Environmental Centre, the Jewish National Fund, great success. Walter Sisulu Environmental Centre, Walter Sisulu National Botanical Garden, Johannesburg Zoo, Johannesburg City  The Mazda Wildlife Fund vehicle sponsorship Parks, Wildlife & Environment Society (WESSA), Gauteng contract at Delta Environmental Centre was extended Alliance, Coca Cola, Gauteng Department of Education, Sci for another year. Our thanks to the Mazda Wildlife Bono Science Centre, Gauteng Department of Agriculture Fund for their ongoing support. and Rural Development, Sasol, ArcelorMittal, Emfuleni  The WWET conducted EduPlant programmes for Municipality, to name a few. Food and Trees for Africa. Highlights of the Water Wise activities during the year in  The Gauteng Department of Education invited the review include: team for the prize giving ceremony that was held at  A joint programme on aquatic ecosystems was Diepsloot High. The learners were given a project developed and implemented at the Johannesburg Zoo on water management which not only focused on for Grade 10 Natural Sciences. Life Sciences but was also supposed to integrate technology when solving water problems. The learners  Partnerships with WESSA and Eco-Schools has came up with wonderful ideas and the WWET resulted in all WWET staff being trained as Eco- faciliated a Water Wise Quiz and Manzi’s Water School Node Co-ordinators. Wise Roadshow.  Several new programmes have been developed and successfully implemented at all the centres to support  The WWET organised a Christmas for Kids function the new CAPS (Curriculum and Assessment Policy in December which was held at the Carl Sithole Statement) school curriculum in all education phases Orphanage in Soweto. The function was very from Foundation to Further Education and Training. successful and the biggest contribution towards the

rand water integrated annual report 2012-13 95 success of the function was the willingness of the Tap Water” which involved using the WWET train Scientific Services staff to contribute gifts for the kids as part of an interactive story. The team received the at the centre. Manzi also made time and attended the third place award for Best Exhibition: Businesses. function to edutain the learners staying at the centre. During that week a programme on the Aqualibrium activity (developed by the South African Institution  With the assistance from Coca Cola Canners of South of Civil Engineering - SAICE) was facilitated on the Africa two schools that the WWET works with, Reahile exhibition stand and water purification programmes and Dawn Park Primary have received rainwater were conducted at the Vereeniging Purification Station harvesting tanks. These tanks will help the schools as part of the site visits. A letter of appreciation was to save a lot of water as they both have vegetable presented to Rand Water for the site visits. gardens and sports fields to maintain.  February saw the WWET from Vereeniging facilitating  Learners from Jiswa Training Centre, which is a school 22 roadshows and reaching 16 085 learners with for learners with special educational needs, visited the Water Wise message. 20 of the roadshows were the Rand Water Nature Centre for a Water Wise at schools in the Metsimaholo region. The WWET programme. is working in partnership with Sasol, Department of Education and Department of Water Affairs for the  Since the introduction of the Life Sciences project at Busa Metsi Project. the Rand Water Nature Centre, in partnership with the Gauteng Department of Education, 46 bookings were  The Team assisted Marketing and Stakeholder Relations made for the service. This service assists the learners with an exhibit and a Manzi “Meet and Greet” at the with the completion of the Life Sciences project that the Randfontein Show on 1 and 2 March where 2000 learners have to submit at the end of the year which people from various ages and backgrounds were counts towards their final mark. exposed to Manzi and the 6 Meanings of Being Water Wise.  The Riverside Hotel and the Vanderbijlpark Rotary Club requested the team’s assistance for their Madiba  The team conducted a session with the Vereeniging Day celebrations on 18 July. Station staff at the Recreation Club for the Station Managers’ Roadshow.  The team facilitated an exhibition and activities at the National Science Week at Osizweni in Secunda,  Students from North West University (NWU), Vaal which was from 30 July to 3 August 2012. University of Technology (VUT) and University of Johannesburg made use of the WWET to further their  The Sasol Techno X Exhibition in Sasolburg was held learning. from 13 to 17 August. The Water Wise Exhibition theme was “The Water Wise Express Train is Your  A number of Biodiversity and Water Wise programmes

96 rand water integrated annual report 2012-13 were merged at the Walter Sisulu National Botanical Manzi’s Water Wise House that shows how Garden and are now being offered to schools. Manzi uses water wisely on the outside and on the inside of his house.  Manzi had the opportunity to visit Parliament in Cape Town in May and he had the privilege of escorting the  A new WWET brochure that advertises the services Minister of Water Affairs around the exhibition area at offered by the team at the 5 different Water Wise the parliament hall. education centres.

The team has also developed a number of Water Two Water Wise Holiday Programmes for the Wise education materials: children of Rand Water staff were organised for the financial year:  4 advertorials in the Spur Restaurant’s Totem Magazine  The December 2012 Holiday Programme was to for September, December, April and June. Bushbabies Monkey Sanctuary and Vulpro (a vulture  An advertorial in the EnviroKids magazine February rehabilitation centre) in Hartbeespoort; and edition.  The April 2013 Holiday Programme was to the  Three funky 6 metre hexagonal Water Wise exhibition MonteCasino Bird Gardens. stands, i.e. The Water Wise Education Team uses a number of effective

An advert which is a game that illustrates the avenues in order to spread the Water Wise message and will edutaining services WWET offers; continue to broaden its services to ensure that our customers live a Water Wise lifestyle. A river scene that shows an above water scene on the outside of the exhibition and an underwater scene on the inside;

rand water integrated annual report 2012-13 97 Communities are facing challenges relating to water and sanitation services provision in South Africa and Africa as a whole. The establishment of our Sector Growth and Development Division is Rand Water’s response to these water related challenges in order to mitigate and negate their negative impact to the environment, society and the economy. Our growth thrust is founded on the expertise which Rand The Sector Growth and Development Division comprises of Water has accumulated over the past years in the water the following departments; business. It is therefore our responsibility to identify the market needs and then package our solutions properly in order to  Water services respond effectively and efficiently to what the national and  Business Development international (Africa) water market demands.  Bulk Sanitation  Strategic Customer Partnerships Our strategic growth imperatives are underpinned by the  Water Demand Management following salient factors;  Catchment Management services  Research, Development and innovation  Government is demanding greater support from State Owned Enterprises (SOEs) to contribute to the The revenue generating departments are tasked with the national socio-economic development goals. responsibility of growing the business by providing;  Rand Water seizing a market opportunity to create water services capacity in areas where there is  Management support, infrastructure upgrades, lack thereof, inefficiencies and losses. process optimisation, training, operation/  The need for Rand Water to diversify its service maintenance of water and wastewater treatment offerings and income stream. (including acid mine drainage and water reuse)  Service delivery shortfalls present good schemes. opportunities for Rand Water to acquire new  Water quality management services. business.  Water use and demand management services to reduce non-revenue water.

98 rand water integrated annual report 2012-13  Catchment management services to preserve the Refurbishment of Water Scheme: Bushbuckridge Water quality of raw water in rivers and dams. Following a Ministerial directive issued on 2 February 2010, The non-revenue generating departments provide business Rand Water (RW) was requested to assist Bushbuckridge development and customer management services, as well as Water. Based on the due diligence investigation, the following Research, Development and Innovation. projects were prioritised and funded for implementation;  Establishment and implementation of metering and Water Services billing  Construction of the Emergency Raw Water Pipeline to Repair/replace/refurbish pumping units Supply Ermelo Water Works (Northern)  Implementation of an asset management system, Telemetry and SCADA Systems The town of Ermelo and its township in the Msukalikwa Local The implementation of the abovementioned projects will Municipality area experienced severe water shortages since assist Bushbuckridge Water to produce authentic water bills, November 2012 due to the drying up of the two dams, i.e. improve efficiency of treatment schemes and management Douglas Dam and Willem Brummer Dam. thereof. A budget amounting to R18 million is allocated to this project. Completion is expected by February 2014. The Department of Water Affairs appointed Rand Water to investigate the problem and find and implement solutions to Improvement of Water Supply in Katanga (DRC) resolve the crisis.

Rand Water has been appointed by the Department of Water The recommended solution was to install an emergency affairs as an implementing agent for the Katanga Water pipelines above ground which is 350 mm in diameter and supply improvement in the Democratic Republic of Congo 12km long to supply raw water from the Southern Water (DRC). The purpose of this project is to improve the condition Works (SWTW) to the Northern Water Works (NWTW) due of the water supply schemes in Lubumbashi, Katanga District to water shortage from in the DRC.

The total project value was R52 529 417.63 inclusive of VAT The project goal is to increase pumping capacity (replace old with a two months duration for construction. pumps and motors), increase reliability of supply, reduce water losses, increase availability of pumps, improve water quality The construction of the pipeline was completed within four in the prioritised areas and enhance equipment sustainability. months. Commissioning was successfully concluded and the All the materials needed for the successful rehabilitation of water crisis was resolved. the pumping system for the city of Lubumbashi have been procured in South Africa and shipped to the DRC to be installed.The project budget is R22 million and forms part of

rand water integrated annual report 2012-13 99 the African reconnaissance projects coordinated through the Implementing Agent for the Gauteng and Northern Cape department of water affairs. The expected completion date is Rapid Response Unit now October 2013. Client: DWA Budget: R2.2 million Sasol Pipeline Project Period Duration: May 2013 – March 2014

Rand Water has been involved in the design, construction, Critical analysis of the water value chain has revealed supervision and operations and maintenance of 13.5km long, weaknesses and inefficiencies which lead to challenges in 600mm diameter steel pipe which supplies raw water to providing quality water services. The resultant failure of the SASOL plant in Secunda. The project has been running since infrastructure is further compounded by natural disasters. 2006 and was extended for another 5 years in January 2012. In spite of these challenges the Department of Water affairs

Operations of the Eskom Grootvlei Power Station Water and the water sector have to ensure that there is adequate Treatment Plant capacity and financial support to ensure rapid response should any of these failures occur. The DWA has appointed Client: Eskom Rand Water as implementing agent to respond to crises that Budget: R11.4million result from water and wastewater infrastructure challenges Period Duration: September 2010 – August 2014 e.g. cholera outbreaks and sewage spillage.

The Grootvlei Power Station Water Treatment Plant purifies Rand Water is currently responding to the following raw water from the Vaal Dam and pumps it to the Power challenges in the Northern Cape Region: Station via a 45 km underground pipeline. The water is further treated at the power Station to boiler feed water and is also  Professional support to Municipalities to ensure safe used for cooling processes. The plant pumps an average of drinking water supply. 26.1 million litres per daily.  Implementation of the Work plan for the Northern Cape Transfers and refurbishment programs. Refurbishment of Infrastructure  Provision of Technical and Engineering support to DWA Northern Cape Region Joe Gqabi District Municipality (JGDM)

Institutional Support to Botshelo Water Board Due to the population growth and insufficient funds to maintain and operate the waste water treatment plants, the JGDM had The Minister took a decision to intervene in the affairs of experienced numerous problems related to the operation and Botshelo Water after realising that the utility required support treatment of their waste water treatment works in Oviston. in a couple of disciplines which included but was not The terms of reference for the appointment included limited to leadership, governance, financial management, conducting an audit in order to propose appropriate upgrade operations and maintenance. The Minister requested Rand and refurbishment so that the final effluent is compliant with the Water to second officials in strategic positions to provide the requirements of SANS 0241. The rehabilitation also made necessary support in order to turn around Botshelo Water. provision for the rehabilitation of associated civil and pipeline Additional support is made available by Rand Water as infrastructure. The refurbishment was conducted through the and when required. The project commenced in July 2012 Accelerated Community Infrastructure Programme (ACIP) a and it should be completed by December 2014. This DWA funded program. Similar challenges were experienced intervention was aimed at turning around the state of Botshelo at their Aliwal North WWTW. The challenges experienced Water and providing a sustainability plan going forward. included dysfunctional WWTW and raw sewage spillage The project scope encompasses the entire value chain into the Orange River. These were refurbished during the year required to manage a water utility. This include, but not limited under review.All the appointments have been completed to to; operation and maintenance, corporate services, finance the satisfaction of both JGDM (client)and DWA (funder). and administration, policy formulation, Human resource management, infrastructure development and management, board governance and compliance reporting.

100 rand water integrated annual report 2012-13 Bottled Tap Water carbonate and flavour the water.  The product is utilised for internal Rand Water purposes as well as for supplying government institutions such as the Department of Water Affairs.

 We are currently designing a long-term business plan that may include the entry of this product into the retail sector of the Fast Moving Consumer Goods (FMCG) market.

The Rand Water bottling water plant was commissioned in January 2013 and has an ability to produce 2000 bottles per hour. It has complied with all the commissioning and acceptance testing criteria. The design of the plant was based on the premise that there should be minimal interference with the water that comes through our treatment works processes. The only additional physical treatment provided is that of filtration through a three stage pre-filtration system (5um, 1um and 0.45um) to remove suspended solids. The plant is designed to run for 24 hours a day, seven days a week and can be adjusted based on our internal specifications.

Quality Management

The quality management system at Rand Water (which is based on the ISO 9001 quality management system) will be implemented at the bottling water plant in an effort to achieve accreditation status as soon as possible. Policies and procedures will need to be designed and staff trained and certified competent to enable the bottling water operations to achieve an ISO 9001 standard accreditation.

Water Quality Management

A Water Quality Plan (WQP) has been designed and comprises two major components viz. the Water Quality Monitoring Program as well as the Water Quality Assurance Program.

The bottled water product not only complies with SANS 241 During the year under review our Sector Growth and Devel- drinking water quality standard but also to a myriad of other opment Division was responsible for the design, build, instal- legislative Acts and Regulations which are not necessarily lation, operations and maintenance of a bottling water plant associated with the water industry e.g. Foodstuff, Cosmetics with the intent of bottling tap water. and Disinfectants Act, 1972, Health Act, 1977, Trade Elements of the project to be noted include; Metrology Act, 1973 and the Consumer Protection Act, 2008.  The bottling water plant being modular in nature with capacity to accommodate future upgrades to the plant which may include the ability to

rand water integrated annual report 2012-13 101 The primary objective of our Bulk Sanitation Department is to extend sanitation services to water service authorities and institutions within, and beyond our area of supply. Rand Water`s partnership with the Department of Water Affairs and local authorities focuses on addressing sanitation challenges such that the country’s environmental assets and natural resources are protected and preserved.

Our work in this arena, as outlined by the Water Services Act Projects (No. 108 of 1997), includes the assessment of wastewater treatment plants, and providing site specific recommendations Emfuleni Local Municipality to municipalities, to ensure effluent compliance to Department of Water Affairs Green Drop Certification Programme. In September 2009, we entered into a five year partnership with We are involved with the provision of the management, the Emfuleni Local Municipality for the provision of operations operation and maintenance of the wastewater treatment and maintenance of both its sewage pump stations and its works; capacity building and training of process controllers; three Wastewater Treatment Plants; capacity building; the industrial effluent monitoring programme; the refurbishment implementation of an Industrial Effluent Monitoring Programme and process upgrade of water and wastewater treatment (IEMP); and a process upgrade and plant refurbishment. works; the management of the pump stations; and the refurbishment of Acid Mine Drainage (AMD) plants. The overall final effluent compliance of the Emfuleni Wastewater Treatment Works for the year under review is tabulated below. This was achievable due to the commitment of Rand Water Our and the Emfuleni Local Municipality’s management and Management, Operation & technical staff. Maintenance of WWTWs Process Industrial Upgrade Effluent Monthly Percentage Effluent Compliance of Monitoring WWTW Bulk Programme Month Sebokeng Rietspruit Leeuwkuil Sanitation Jul-12 100 91 97 Value Chain Aug-12 91 93 98 Sep-12 97 78 94 Capacity Oct-12 98 71 84 Building Effluent Through Re-use Management, Nov-12 95 90 94 On-job Operation & Training Maintenance Dec-12 100 94 100 of AMD Jan-13 91 88 88 Plants Feb-13 97 81 88 Mar-13 88 84 85 Apr-13 93 94 91 May-13 97 93 87 Jun-13 97 91 87 Year Ave 95 87 91

102 rand water integrated annual report 2012-13 pump stations, spillages have been reduced by 70%. Pump station overall availability has been increased to over 80%. The Municipality at times does request assistance from Rand Water regarding the maintenance of their networks which are not part of our contractual agreements.

Industrial Effluent Monitoring Programme

All local authorities are responsible for pollution control and prevention thereof within its boundaries. Local authorities are responsible for ensuring that all water users pay according to Green Drop Certification the quantity and quality of effluent produced by them and that the taxpayer does not indirectly subsidise industries for the The assessment session for the 2011/2012 Green Drop treatment of industrial effluent. cycle as facilitated by the Department of Water Affairs occurred in September 2012. The provisional scores for the Since Rand Water partnered with Emfuleni Local Municipality plants are as follows; in 2009, an Industrial Effluent Monitoring Programme was drafted from the relevant municipal by-laws. An Industrial  Leeuwkuil WWTW (80 - 84% B-) Effluent Monitoring Programme includes the monitoring of  Sebokeng WWTW (70 - 79% C+) those industries discharging into the municipal sewer systems.  Rietspruit WWTW (50 - 69% C-). The industries are categorised, monitored, controlled and appropriately billed. At present there are thirteen large water users (wet industries) discharging effluent into two of Emfuleni Municipal wastewater treatment works (Rietspruit and Leeuwkuil Wastewater Treatment Works) – collectively contributing to 1.25% of the hydraulic load on the Works. Both treatment plants eventually discharge into a tributary of the Upper Vaal River. It is critical that industries discharging to the wastewater treatment works are correctly monitored and controlled. The industrial data for the year under review indicates that the average industrial organic loading

The final moderated Green Drop scores will be made contribution did not exceed the maximum allowable limit available later in 2013. of 5000 mg/l. The improvement in the organic load was achieved by our consistent industrial monitoring, inspections Maintenance of Pump Stations and through direct interactions with the relevant industries. Rand Water is providing maintenance to all 44 pump stations in the Emfuleni Local Municipality. Our staff based on site Based on the effective industrial effluent monitoring programme, at the pump stations is a combination of general workers, industries now pay a cost- reflective tariff amount. The revenue Engineers and a Maintenance Manager. This combination of generated contributes to the operation and maintenance of in-house skills as well as contractors is used to ensure that the the Municipality’s Wastewater Treatment plants. work is carried out to the highest accepted standards. Capacity Building and Skills Transfer

The maintenance work undertaken is inclusive of the overhaul Our Bulk Sanitation staff endeavours to provide the transfer of of failed pumps at all of the pump stations, and the repair skills to operational staff at the wastewater treatment works. and maintenance of valves. It also includes the cleaning This is done by on-site Rand Water Regional Operators. of sumps and screens, as well as general housekeeping During the year under review, Rand Water Bulk Sanitation inclusive of cutting of grass and removal of weeds at the pump developed a training schedule to cater to the specific needs stations. Since our involvement with the maintenance of the of the Emfuleni and Thembisile Hani Local Municipalities

rand water integrated annual report 2012-13 103 staff at each of the respective wastewater treatment works. of toxic trade effluent into the council’s outfall sewer during The capacity building programme of the operators has the course of the year. Rand Water recommended to the become a daily task, with the goal of skills and knowledge municipality to (i) install a standby generator as back-up transfer being the focus. We also held a community awareness electricity supply to the treatment works and (ii) to curb illegal initiative during National Sanitation Week 2013, under the dumping of toxic chemicals through the enforcement of trade theme Sanitation for Health and Dignity, focusing on the effluent by-laws. impact of foreign materials in sewer manholes.

Rand Water as Implementing Agent for Sanitation Infrastructure upgrades

Rand Water was requested by the Emfuleni Local Municipality in April 2012 to implement various bulk sanitation infrastructure projects at budgeted amount of R 34 295 473.40 which is funded through Municipal Infrastructure Grant (MIG) – funding given to local authorities by the Department of Water Affairs for the upgrade and/or refurbishment of their water and sanitation assets. Included in this project is the installation of telemetry systems at sewer pumps to minimise sewer spillage; Westonaria Local Municipality the refurbishment of gearboxes and the installation of mixers at Sebokeng wastewater treatment works which will secure an The Westonaria Local Municipality has shown an increase in improvement of effluent quality and a reduction in electricity population figures, and acknowledges that it has experienced consumption. Funding for projects from MIG funds has seen challenges in fulfilling its legislative and regulatory mandate improvements in the manner in which municipalities manage of ensuring compliance with effluent discharged from its their assets. infrastructure. These are for a variety of reasons including, but not limited to, a lack of funding and human capacity Sedibeng Regional Sewer Scheme (SRSS) and demand exceeding the capacity of the existing works. We partnered with the Municipality for the extension of its Rand Water has been appointed as an implementing Hannes van Niekerk wastewater treatment plant. The project agent by the Department of Water Affairs to implement the cost for the extension of Hannes van Niekerk wastewater Sedibeng Regional Sewer Scheme. The Scheme will address treatment works which includes civil, mechanical and the overcapacity of wastewater treatment works and sewer electrical services is R275 million. The current capacity of the networks, and seek to improve their effluent quality discharge. Hannes van Niekerk wastewater treatment works is 22 Ml/d. The scheme will be phase-in approach and will be sub- The estimated contributions of future developments anticipate divided as follows: the flow in 2020 is estimated at 46.9 Ml/d, which indicating an extension of 25 Ml/d. Since the geotechnical  Upgrading of Sebokeng WWTW to 100 Ml/day investigations to assess the extent of the dolomitic conditions  Upgrading of Meyerton WWTW to 15 Ml/day determined that the best suited land available could only  Construction of a new 150 Ml/d Sedibeng WWTW accommodate 15 Ml/day; the excess effluent will be pumped  Construction of the Sedibeng Reclamation Plant to the proposed new Zuurbekom wastewater treatment works. Thembisile Hani Local Municipality The civil, mechanical and electrical works designs and tender documentation for the 80 Ml/d new Zuurbekom wastewater The partnership to provide bulk sanitation services to treatment works has been completed. Thembisile Hani Local Municipality started in 2009 for the provision of operation, maintenance and capacity building The Hannes van Niekerk Wastewater Treatment Works services to Tweefontein K Wastewater Treatment Works. project commenced in January 2012 and is expected to be The overall effluent compliance of the works during the year in commissioned by early January 2014. Rand Water together review was 70.8%. This was mainly due to constant powers with the Department of Water Affairs and the Municipality are failures which the plant experienced and illegal dumping in a process of finalising the funding model and the operations

104 rand water integrated annual report 2012-13 and maintenance arrangements for both Hannes van Niekerk in October 2012 for the refurbishment of its Phomolong and and Zuurbekom wastewater treatment works. Hennenman waste water treatment plants. The refurbishment was on its Inlet Screws, Biological Reactor as well as Brugspruit Water Pollution Control Plant (Acid Mine Secondary Settling Tank. The project was completed and Drainage Plant) handed over to the municipality in June 2013.

With our capacity and technical skills in the water, wastewater treatment and acid mine drainage processes, we have been assisting the Department of Water Affairs on an ad-hoc basis with the operation and maintenance of the Brugspruit AMD Plant. The Plant is designed to neutralise 10 Ml per day of High Total Dissolved Solids (TDS) acid water from the Southern and Northern decanting points. The Plant is meant to improve the quality of water discharged in the Upper Olifants Water Management Area in the Western Highveld Region.

In an attempt to find cost effective solutions to acid mine drainage challenges in South Africa, especially in the Western Highveld region, Rand Water partnered with a Japanese technology company in collaboration with the Department of Water Affairs and the Embassy of Japan in Pretoria, to introduce an advanced technology in addressing the issue of AMD. The Embassy has provided the grant funding from the Japanese government to the value of 20 Million Japanese Yen (R2.1 Million) to supply the pilot plant in Emalahleni area with the maximum treatment capacity of 12 m3/day of acid mine water in Brugspruit Water Pollution Control Works

The pilot plant will utilise advanced Reverse Osmosis Desalination technology to treat the neutralised acid mine water to potable and industrial grade standard. The pilot plant is anticipated to be installed and commissioned at Brugspruit Water Pollution Control Works during 2013 for a period of four months. The lifespan of the pilot plant is 5 years and due to its mobility, the pilot plant can be moved and used in acid mine drainage treatment pilot studies elsewhere in South Africa.

Mantsopa Local Municipality

Rand Water was appointed by the Department of Water Affairs in November 2012 as an implementing agent for the refurbishment of the Ladybrand water treatment works and pump station and the Genoa pump station, in the Mantsopa Local Municipality.

Matjhabeng Local Municipality

Rand Water was appointed by Matjhabeng local municipality

rand water integrated annual report 2012-13 105 We understand that customer service is central to the success of our business. Our Customer Value Management Survey (CVM) and Service Level Evaluations (SLE’s) are annual initiatives which we undertake in order to measure and understand our customer expectations.

The CVM survey seeks to measure the perception and provision of bulk water supply services so that it can render satisfaction levels of Rand Water’s customers, while on the the services in an efficient, equitable, cost effective and other hand the SLE’s measures Rand Water’s performance sustainable manner. In order to ascertain if we meet this against the Bulk Water Supply Contracts. objective, we conduct annual Service Level Agreements with all our customers. The above ratings indicate that Rand Summary of 2013 Service Level Evaluations (SLE’s) Water continues to do well with the respect to the contracts signed with our customers. The 2.3% non-compliance is often 2011 2012 2013 due to situations outside our control; e.g. there are certain Evaluation Score 95.3% 97.0% 97.7% areas where there is no spare water capacity to supply to those customers, and Rand Water has no control over the Rand Water has entered into Bulk Water Supply Contracts availability of raw water to supply its customers. with all our customers to record the current and continued

106 rand water integrated annual report 2012-13 Customer Value Management Survey

Summary of 2013 Customer Value Management Survey (CVM)

Index Score Comparison 2009 2010 2011 2012 2013 Categories Change (n=134) (n=69) (n=119) (n=152) (n=150) Overall product index score 86.2 92.6 86.2 88.8 96.9 +8.1

Overall forward planning index score 82.9 87.4 86.3 85.8 71.1 -14.7 Overall water resource management index score 83.6 84.7 82.9 84.3 74.3 -10.0 Overall operations & maintenance index score 83.0 87.1 83.4 84.1 85.3 +1.2

Overall billing and administration score 82.3 89.6 80.8 81.2 89.7 +8.5 Overall strategic competency score 84.0 89.6 86.4 88.2 92.2 +4.0 Overall communication score 81.6 83.4 81.9 82.1 78.7 -3.4 Overall relationship management score 83.9 87.6 86.6 84.5 88.1 +3.6 Overall price index score 73.5 79.6 77.1 73.5 77.7 +4.2 Overall image score 85.2 89.1 85.9 85.5 86.2 +0.7 Overall Regional Account Executives score 80.0 84.8 81.5 79.6 85.5 +5.9 Overall emotional drivers index score 84.6 89.3 86.8 85.3 87.5 +2.2 Overall Customer Value Management score 82.5 87.1 83.8 83.6 84.4 +0.8

Largest increase Largest decrease

The results of the CVM show that there has been significant and Section 42 of the Municipal Finance Management Act decrease in the areas of forward planning and resource (No. 56 of 2003). management index scores. There has been a steady Customer Service improvement in the areas of product and billing and administration index scores. These results indicate that there Our Customer Service Centre is a critical touch point for the are areas where Rand Water needs to improve on. Rand businesses. During the year under review we have achieved Water is currently focusing on improving its operations in the following; these areas. However, the overall customer value score has  Resolved 79% of queries at first hand without seen a steady increase over the past five years. The industry transferring them for technical assistance. standards are rated at 83%.  Capping the abandoned call rate to below 13%, this The Rand Water Forums occurs when a caller hangs up before reaching an Rand Water has established the Forums as a communication agent. vehicle with its customers. The Forums’ main objective is to  Upgrading the Microsoft CRM system to the new educate the customers on all water related matters and create version, enabling Rand Water to automatically a debate around relevant topics. These would then influence track and measure customer requests, incidents and some decisions in the water sector. Rand Water customers fulfilment so they can gauge how well the call centre are encouraged to contribute to the forums as this will give is performing and recognise where improvements are them a better voice in the water sector. Some of the topics needed. The potential result of all this is that customers discussed include “Water Demand Management, Water receive faster and more responsive service, and are Quality Management, Water Leaks, Acid Mine Drainage” to therefore more likely to be satisfied with the interaction name a few. In addition to the topics discussed and debated, with Rand Water. Rand Water uses the Forums as a consultation vehicle for  Upgrading the Siemens Open-scape telephony system tariff consultation in line with the Bulk Water supply Contract

rand water integrated annual report 2012-13 107 The underlying purpose of Water Demand Management (WDM) is to improve inefficiencies on the downstream side of the supply chain, thereby avoiding more expensive supply side upgrading and augmentation and simultaneously avoiding the overloading of sanitation collection and treatment infrastructure.

In doing so, WDM would reduce the cost burden on the paying pilot implementation). Phase 2 of the programme (Full scale end customers which in turn contributes to the sustainability of implementation) commenced in April 2012. all Water Servics Institutions (WSI) in the water sector. The following has been achieved through the programme to It is therefore imperative taht all WSI’s embrace WDM and date: integrate it into their strategic planning and, most importantly,  Development of a complete biological remediation starting implementing WDM without delay. This purpose of plan for the restoration of water quality. This is the WDM supports Rand Water’s Vison and Strategic Objects in first of it’s kind in in Africa to adopt an integrated various respects. biological approach to address water quality issues. The Department of Water Affairs has extended our  Pioneering of an inland waters buoy marker system appointment as the Implementing Agent for the Hartbeespoort which has been adopted by South African Marital Dam Biological Remediation Programme (Harties Metsi a Safety Authority SAMSA for implementation to all Me) beyond Phase 1 of the programme (development and inland water bodies;

108 rand water integrated annual report 2012-13  Development of floating wetlands to compensate for be handed back to the Department of Water Affairs who will areas where riparian vegetation rehabilitation is not continue the efforts currently being undertaken by the Metsi a an option; Me Programme

Feasibility Study into Effluent Reuse Options in Rand  Implementation of foodweb restructuring is the first of Water’s Area of Service such an initiative in the country. 232 tonnes of coarse fish (carp and catfish) already removed; Rand Water commissioned a study to identify the potential of effluent reuse within its area of service in an effort to  Physical removal of biomass (algae and hyacinth) from alleviate the pressure on existing water resources for potable the dam water surface. To date 39868 m3 of algae, use. The study identified a significant potential for reuse 97198 m3 of hyacinth and 2613 tons of debris have particularly in the industrial and mining sectors within the City been removed from the dam. of Johannesburg and Rustenburg areas.  All ‘waste’ material is recycled and reused for Water quality requirements for different potential user groups beneficial purposes, therefore no waste is generated as well as bulk supply infrastructure requirements and by the programme. additional retrofitting on the customer side were qualified and  Pilot sediment dredging at the Crocodile River mouth costed within 3 business plans. Written commitments to take and bulk sampling of the “jelly layer” sediment at the up the treated effluent as industrial grade water were also dam wall. obtained from potential customers to ensure the feasibility of the project.  Sustainable employment has been created for over Govan Mbeki Local Municipality Water Loss Project 110 people from the local communities with intensive training and development plans for capacity building. Rand Water was appointed as an implementing agent by the Govan Mbeki Local Municipality to assist with the  Intensive upgrading of a communication and Water Demand Management interventions within the Govan awareness centre at the dam wall to facilitate Mbeki Municipality area. Rand Water, Govan Mbeki and communication and awareness creation to various Sasol entered into partnership where each party contributed stakeholder groups including schools. R1, 5 million each for the implementation of the project. The principle responsibilities of Rand Water as Implementing Agent include: The project has been running since 2010-11 financial year

1. Compilations and submission of business management During the year under review the following was completed plans inclusive of training and social development  Retrofitting of 3000 households in Embalenhle plans;

 Repairs of valves in various reservoirs in Embalenhle 2. Coordination and management of the project activity

implementation;  Repairs of Emzinoni Tower that was leaking for more than a year 3. Establishment of the necessary structures to facilitate

implementation;  Retrofitting of 500 households in Lebohang ownshipT

4. Appointment of service providers;  A hydraulic model was developed for the Secunda area 5. Occupational Health and Safety; Metsimaholo Local Municipality Water Loss Project 6. Asset management and Rand Water was appointed as an implementing agent by 7. Financial management the Metsimaholo Local Municipality to assist with the Water Demand Management interventions within the Metsimaholo The project is funded by the Department to the value of municipality area. Rand Water, Metsimaholo and Sasol R125 million. It is envisaged that the programme will eventually entered into partnership where each party contributed with the

rand water integrated annual report 2012-13 109 development of a business plan to address Water Demand Phase II: To assist the Ngwathe Local Municipality with the Management and identify necessary interventions. following the following interventions:

During the year unde review the following was completed  New nozzles and filter media for the following treatment plants:  17 bulk water meters were procured for all towns

within the municipality  Koppies

 Surveying of Zamdela and Sasolburg town was  Vredefort completed and the meter chambers were designed  Repair of a leaking 200 mm pipe in Heilbron Ekurhuleni war on leaks project

 Repair of a leaking reservoir in Heilbron We were appointed as an implementing agent by the

Department of Water Affairs in January 2012 for a period  Repair of a leaking reservoir in Edenville ending 31st March 2014, for a war on leaks project within Ekurhuleni Metropolitan Municipality. The objective of the Repairs to the reservoirs and pipelines brought water savings Project is to reduce the water losses and consumption at of over 40 000 l/day domestic level. This will be achieved through active leakage The total budget for the project was R 651,000. control, leak fixing and retrofitting of defective fittings and an extensive awareness campaign. Investigation of low water pressure in Bedworth Park: Emfuleni Municipality The total budget for the project is R10 million and was Rand Water was appointed by the municipality to act as an allocated as follows: Implementing Agent for the investigation, analysis and solution 2012/13 R450 000 for compilation of the Business Plan of the low water pressure problem in Bedwoth Park.

2013/14 R9 550 000 for the implementation of the The main objective of the project was to provide the recommendations from the Business Plan municipality with a solution that would ensure long term sustainable minimum water pressures at peak times as per the Ngwathe Emergency Project municipal by laws. Rand Water was appointed by the Department of Water The project has since been completed the recommendations Afairs in December 2011 to implement an emergency made to the municipality project within Ngwathe Local Municipality. The phases of the project were: The total budget for the investigation was R 500,000.00

 Phase I: To restore water to the town of Parys after after the area had experienced water shortages due to major pipe bursts at the treatment plant and pumping main

110 rand water integrated annual report 2012-13 rand water integrated annual report 2012-13 111 To meet business and organisational challenges now and in the future, organisations must maximise the potential of their workforce by engaging the hearts, minds, efforts and energies of their human capital talent. This is pivotal to success, organisationally and individually.

112 rand water integrated annual report 2012-13 Our Group Human Resources Portfolio is strategically placed to ensure that it supports and enables the entire organisation’s objective in particular to driving a high performance culture and to support growth.

Our recruitment and selection of individuals with the right skills, at the right time in the right positions will ensure that the organisation continues to supply services according to its mandate by our Shareholder. rand water integrated annual report 2012-13 113 In order to ensure that the employees, once placed in the correct jobs perform at optimal levels, the Human Resources Portfolio undertakes various activities and programs such as the roll out of the Performance Management System and Capacity Building initiatives to all employees.

These and others are aimed at ensuring that the employees Key initiatives undertaken during 2012-2013 Financial year: are more aware of their role and contribution towards the  Roll-out of the Performance Management System to attainment of the organisational objectives and where there are Bargaining Unit Employees gaps these will be addressed through focused interventions.  Launch of the Rand Water Academy  Productivity Analysis Other initiatives that have been undertaken by the Portfolio during the year under review are; the Productivity Awareness Talent Management initiative, measuring Employee Engagement, rolling out of Wellness Initiatives and ensuring that the Participative Forums Training - Capacity Building contribute to sound labour relations. To ensure alignment to the strategic objective of a “high performance culture”, the Capacity Building Department Of particular note was the October 2012 launch of the is focused on capacitating employees within Rand Water Rand Water Academy at the Zuikerbosch Purification to meet these requirements. Capacity Building supports the Plant. The Rand Water Academy has a dual focus business by driving skills development through accredited and to ensure that Rand Water and the Water Sector are credit bearing programmes that are designed to enhance appropriately capacitated with the relevant professionals. Rand Water’s human resources. Alignment of Corporate and Group Human Resources Empowering Rand Water to support the Presidential outcome objectives of “A skilled and capable workforce to support an inclusive It is in the best interest of the organisation if Corporate growth path”, the Capacity Department is geared to create objectives are aligned with those of the Group Human a strong pipeline of technical skills through technical and Resources Portfolio. water related learner ships, Engineering and Science bursars, Graduate in Training programmes, Internship programmes and Apprenticeships. Our Capacity Building policy supports This is captured in the figure below; the organisation’s business strategy to increase its Graduates

Key Organisational Themes Key Human Capital Themes

Achieve Growth Attract, develop (grow) and retain our talent

Achieve Operational Integrity Efficiencies andE ffectiveness and use best fit technology Performance Management Achieve a High Performance Culture INFORM Internal and External Stakeholder Management Positively Engage Stakeholder base ENABLE ROI (Investment decisions, budget allocation) Maintain Financial Health & Sustainabliity

114 rand water integrated annual report 2012-13 and Interns innovative and operational efficiency by building  Ensure alignment to the National Skills Strategy when capability and capacity that will enable transformation and focusing on some initiatives especially those aligned business sustainability. to functional and legislative requirements; Legislative requirements in skills development are clearly  Ensure design of customised programs to accelerate upheld and executed through our Workplace Skills Plan organisational change, agility and capability; (WPS) and forms part of our skills development initiatives.  Integration with the Employment Equity Plan to ensure fairness; This ensures the drive that Rand Water has a skills pool to  Monitor, track and evaluate business impact of core source from and is aligned with the Water Sector Skills needs. capacity building initiatives to entrench culture of Driving the business needs of our customers is evident through accountability and measure return on training spend; the Bursaries and Learner ships, where all areas of business  Ensure alignment with the Water Sector Skills needs. are considered. Capacity Building manages the ladder of development of employees through a system of policies Capacity Building reaches out, supports, and drives skills and processes that ensures growth in employee’s skills and development initiatives that speak not only to Rand Water, but competency levels. It aims to: also caters to the wider water sector. Rand Water, through a number of annual programmes detailed in the below table,  Support growth initiatives as well as optimising is committed to the development and capacitation of internal business operations; employees, unemployed individuals, graduates and other  Ensure that business requirements will inform capacity trainee categories that collectively represent it’s potential talent building initiatives; pool from which it can source current and future employees.

Career Expo’s and Campus Visits

Skills Employed Employed Development Projects Female TOT Male TOT Female TOT Male TOT Grand Total ACIWACIWACIWACIW Internal 80 7 7 8 102 92 3 4 3 102 2 2 2 2 208 Bursaries

External 77 7 12 12 19 Bursaries Apprenticeship 5 5 7 1 2 10 12 12 12 39 ABET 16 16 14 2 1 17 0 0 33 Graduates/ 0 0 19 1 20 12 1 13 33 Interns Learnerships 65 8 1 5 79 53 1 1 10 65 6 1 7 14 1 15 166 Grand Total 166 15 8 13 202 166 7 5 16 194 46 1 0 48 52 1 1 0 54 498

Rand Water has a presence at Career Expo’s and Universities Campus Visits undertaken annually during May and June as part of it’s awareness drives. The purpose of these 2013 at the Universities where RW bursars are studying: interventions are to expose students to the programs offered by the organisation, potential careers within the organisation,  University of Pretoria the application processes and the entry requirements per  Tshwane Univ. of Technology category. For the 2012/2013 financial year the following  Vaal University of Technology were undertaken:  University of Limpopo  Cape Peninsula Univ of Tech

rand water integrated annual report 2012-13 115  North West University employees thereby standardising the Performance  University of South Africa Management System to all levels of employees of Rand Water.  Witwatersrand University Talent Management initiated a program to create a Key  Mangosuthu Univ. of Tech Performance Indicator (KPI) library for employees, which will assist Managers and Supervisors in identifying common and Blue Drop - Water Treatment Technology consistent KPI’s per job profile and level. The KPI Library aims to: Water Technology Training (WTT), under Capacity Building is  Create standardisation across all positions and levels, currently overseeing the entire Rand Water Blue Drop Training  Remove subjectivity in the interpretation of KPI’s, profile for Process Controllers (PCs) and Supervisors. This is  Output and outcome focused results, in accordance with the revised Regulation 17 of the Water  Ensure alignment of the different levels by cascading Services Act (No. 108 of 1997)/ Regulation 2834 (of 1985), relevant targets to relevant levels. outlining that there shall be no person operating a water treatment works without a Process Controller license. One of In rolling out the integrated Performance Management System, the nine criteria for a Blue Drop Award is Process Management management has initiated generic cascading of strategic key and Control under which PC’sand supervisors should be trained, performance indicators and targets (Employment Equity, no registered and classified as per the Regulation 17 requirement. repeat audit findings, Black Economic Empowerment) which In order to meet this requirement, Process Controllers should were cascaded to the relevant levels of the organisation. In be appropriately qualified coupled with relevant years of order to create efficiencies we have merged the performance experience. For the training cycle 2012/2013, WTT trained management process with the short term incentive process. 56 learners comprising of 32 Process Controllers and 14 Assistant Process Controllers on the qualification Water and Wastewater Treatment Process Operations at NQF Level 2 & Water and Wastewater Process Control NQF Level 3. Through the Recognition of Prior Learning (RPL) avenue, a further 39 Process Controllers were assessed. In total, 71 PCs (inclusive of operators and supervisors) out of a potential 186 Process Controllers underwent training. According to Schedule III of Regulation 17, the Process Controllers shall acquire a shift in their current class once they are certified and Rand Water PCs depending on the “Class of works” must be classified as follows: Zuikerbosch and Vereeniging: Class II to V, Zwartkopjes, barrage, Zuurbekom: I to V

Performance Management

The Performance Management system has been rolled out to all staff to enable and drive the strategic objective of achieving a high performance culture. The Performance Management Department has engaged and consulted with organised labour at the collective bargaining forum to formally launch the Performance Management System. Training was provided to all bargaining unit employees and all employees have contracted on a single performance management system for the first time during the 2012/2013 financial year. Training sessions were available in Zulu and Sotho to accommodate staff who had difficulty in understanding the training in English.

This roll-out represents reaching approximately 1800

116 rand water integrated annual report 2012-13

Employee Relations Wellness As part of our Wellness strategy, we provide HIV counselling and testing (HCT) services, support, treatment and care The Employee Wellness Programme in Rand Water is a through our disease management programme as part of the “comprehensive, multidisciplinary, and people system that medical aid benefit for employees and their dependents. seeks to promote, improve, and optimise health, well-being, Some of our HIV/AIDS awareness campaigns are done and high performance of Rand Water employees”. during our Wellness Weeks and the annual observation of the World Aids Day. The Integrated Wellness model focuses on 6 dimensions of wellness which are the key components of the framework, Our dynamic onsite Wellness Practitioners provide support not namely physical, social, occupational, spiritual, intellectual only to infected employees who have disclosed their status, but and emotional wellbeing. also to employees who are facing personal problems related to HIV that are impacting on their work performance. Support One of its objectives is managing the impact of health and to HIV positive employees is given through counselling, psycho-social problems on company’s productivity by looking treatment literacy and healthy lifestyle education. at issues such as absenteeism and its financial impact, medical care costs, insurance claims costs as well as other We currently have 125 active Wellness Champions who indirect costs. work on a voluntary basis to assist their peers with information Prevalence of HIV/Aids and education sessions on HIV/AIDS and general health and wellness issues. The champions are able to highlight areas of Our corporate HIV/AIDS Triple Zero strategy as well as our concerns at face value and assist in encouraging their peers HIV/AIDS and other life threatening diseases policy are part to participate in HIV and AIDS campaigns and other wellness of the broad integrated wellness strategy. HIV and AIDS is initiatives. viewed no differently to any other lifestyle disease such as diabetes, hypertension, etc. This stance is taken to eliminate Rand Water undertakes the HCT campaign annually as the perceived stigma of the disease. part of its wellness services. The HCT campaign originally

rand water integrated annual report 2012-13 117 undertaken to support the South African government’s national This will further enable Rand Water to act swiftly and promptly drive to encourage people to know their HIV status and to in managing the effects of the epidemic on the business. access counselling and treatment at the earliest possible stage. This campaign is intensified in order not to lose the FINANCIAL MANAGEMENT PROGRAMME incredible momentum of ensuring that HIV testing remains a regular part of health seeking behaviour. Financial problems are common challenges to all individuals and do not only impact employees but their families as well. During the year under review the campaign took place in Severe financial problems of employees does not only affect September to October 2012 and the results are indicated in these individuals but the business as well, resulting in low the table below. productivity, absenteeism, low morale, stress related illnesses and increased costs to the medical health scheme etc. The table below indicates the overall prevalence rate per site of the total number of staff who have tested. Rand Water has Research indicates that at the end of March 2010, South a prevalence rate of 11% which is less than the National Africa had 18,22 million credit active consumers. Of these prevalence rate of 12%. 8,37 million (46%) had impaired credit records (i.e. three or more months in arrears with their instalments, judgment Prevalence Rate per site granted against them or subject to an adverse credit bureau entry). A further 2,6 million (14,5%) were debt stressed (one or two months in arrears with payments) and the above research is no exception to Rand Water employees.

Our Wellness Programme, in partnership with the Capacity Building Department, introduced the financial skills training programme for the employees with the objective to empower employees with personal financial management skills that will enable them to manage their income and expenditure patterns responsibly. The aim is to bring about positive behaviour change in employees to live within their means. The programme also assists the over indebted employees to New infections get out of debt.

To date, we have trained at least 40% of employees in personal financial management. The training will continue until October 2014 with the intention to empower as many employees as possible about debt management, budgeting and saving skills and also to assist employees who are over- debted.

EMPLOYEE RELATIONS

The labour relations climate in Rand Water continued to

The above table indicates that of the total number of staff who be calm, in spite of the uncertain and volatile climate in tested 44% are new infections, whilst 56 % are previously the country. Parties at Amanzi Bargaining Council agreed known cases. This can be seen in a positive light in that the to plant level negotiation. Amanzi Bargaining Council is a Rand Water campaign of HCT is driving getting the message bargaining council for the water utilities. through to employees and most employees are realising the importance of testing and knowing their HIV status. Our workforce remains highly unionised. In 2012-2013, 83.33% of the organisation’s employees belonged to trade

118 rand water integrated annual report 2012-13 unions and 16.66% are non-unionised. Almost 13% increase 139 of the 146 employees recruited at M-Q bands were from last year’s 73.6%. Membership increased from 73.6% ACI, which translated into 93.92% against a target of 75%. during the financial year 2011-2012 to 83.33% during Across the organisation the number of ACI stands at 2821 2012-2013. We have two recognised unions, namely the out of the total staff compliment of 3214 which translates into South African Municipal Workers Union (SAMWU) and the 87.77%. The number of ACI appointments were 305 out of United Association of South Africa (UASA). SAMWU accounts the total number of 324 overall appointments. This translates for 63.83%, while UASA is at 19.5%. into 94.10% of ACI recruitment.

Trade Union Membership The number of females at M-Q bands stands at a total of 373 which represent a 41.01% female population of the total SAMWU staff at the managerial levels. Across the organisation, the UASA number of females stands at 1005, or 31.05% of the staff NO UNION compliments. The number of females recruited at M-Q stands 76 which represent 51.35%. At the same time the number EMPLOYMENT EQUITY of female recruits across the organisation was 143 which constitutes 44.10%. In addition, Rand Water has resuscitated Rand Water continues unabated in its effort to ensure the Women’s Forum, whose aim is to ensure that women that Employment Equity remains a strategic intervention issues are fully attended to. The forum has a seat allocated in achieving its obligations as set out in section 13 of the at the Employment Equity Forum. The improved drive towards Employment Equity Act, Act No. 55 of 1998. To this end, the female recruitment at M-Q bands has significantly paid off. organisation has an Employment Equity Plan which ensures Whilst the female population at that level stood at 26.07% that Employment Equity Targets are achieved. 5 years back, currently the number has almost doubled. However, unlike the male population, scarcity of the female The number of all staff at Management (M-Q bands) stands population in the engineering sector, in particular, presents at 907, of which 712 are African, Coloured and Indian serious challenges not only to Rand Water, but the whole (ACI) which constitutes 78.50% of the staff compliment at sector in general. The tables below give an indication of the Managerial Levels. In addition to the information above, above statistics.

Employment Equity Status as at 30 June 2013 (m-q)

Demograph- Category Band Total Staff Demographics Recruitment Recruitment % Target % ics % ACI M – Q 907 712 78.50 139 93.92 75

FEMALES M – Q 907 373 41.01 76 51.35 47

Employment Equity Status as at 30 June 2013 (All Rand Water)

Category Band Total Staff Demographics Demographics % Internal/external Recruitment % appointments

ACI All Rand Water 3214 2821 87.77 305 93.92

FEMALES All Rand Water 3214 1005 31.05 143 44.10

PWD All Rand Water 3214 138 4.3 12 3.7

rand water integrated annual report 2012-13 119 Technogirl

In its effort to ensure gender representation, Rand Water This is done through a process of job shadowing (girl learners embarked on a number of programmes. One such programme are placed in companies and other organisations, under the is the Techno girl. “Techno girl” is a Programme that focuses on mentorship of people who work in these fields). Rand Water exposing girls to careers in scarce fields and this is intended to started the programme by placing 60 pupils who are in grade increase the number of girls who take careers within these fields. 9 to be part of the initiative for the next 4 years.

The following table indicates the number of girls per area of operation:

Number of Girls per area of Operation

AREA OF GIRLS NUMBER OF GIRLS Operations 12 Maintenance 17 Process Quality 7 Strategic Asset Management 8 Bulk Sanitation 2 Scientific Services 14 Total 60

The table below shows a distribution of girls across Rand Water sites and the schools they come from:

Site/ Station No. of Girls School 1. Bulk Water Distribution 7 Erasmus Monareng Secondary School 2. Rietvlei 11 Zakariyya, Daleview & Sakhisizwe Schools 3. Panfontein 3 Fundulwazwi Secondary & Moshate Secondary Schools 4. Scientific Services 14 Reseidensia Sec, Tokelo Sec & Fundulwazi Sec Schools 5. Vereeniging Station 9 Fundulwazwi Secondary & Moshate Secondary Schools 6. Zwartkopjes 8 Erasmus Monareng Secondary School 7. Zuikerbosch 8 Fundulwazi Secondary School TOTAL 60

Employee Engagement

Further to the conclusion of our Employee Engagement Survey Therefore, going forward, training will be filtered down to in the previous financial year, the Employee Relations Division employees, as individuals should also be held responsible for conducted a series of feedback sessions based on the their own satisfaction and contribution levels. survey results. Training sessions were also held for managers Ziyagezana Excellence Awards at various levels to help them understand and leverage the critical roles they play towards fostering engaged employees The Board and Management of Rand Water have and teams. displayed an unwavering commitment and support to recognising and appreciating extraordinary effort and Rand Water believes that employee engagement is not just contributions of employees, as the organisation celebrated the ‘job’ of executives and management alone but that of its tenth Ziyagezana Excellence Awards in December 2012. individual employees as well. In order to achieve improved The event marked the achievement of a significant milestone productivity and performance levels, engagement must be for the peer-to-peer recognition programme, since its inception built and entwined into the day-to-day operations of the in 2003. organisation and the functions of every employee.

120 rand water integrated annual report 2012-13 The following individuals and teams received awards in the 6. Team of the Year - Bulk Sanitation various categories as listed below: 7. Mover & Shaker of the Year - Fezeka Sotywambe

1. Employee of the Year – Kurt Scheepers Management also awarded the following Special Categories: 2. Innovator of the Year – Salome Koekemoer Best Contribution to Orderly Collective Bargaining – Costa 3. Boss of the Year – Simon Xaba Raftopoulos 4. Wellness Champion of the Year – Regina Thapeli Best Project: Contribution to the Empowerment of Women in 5. Chief Executive’s Award - The Rand Water Academy Communities – Bantu Bonke Community Project Team

1 2 3 4

5 6

Participation Co-Operation and Partnership  HIV/Aids and other Life-threatening Diseases Policy  Guidelines for Ziyagezana Excellence Awards The Rand Water participatory framework continues to Adjudication Committee Members provide a relevant and practical approach for consultation and information-sharing. It is based on the principles Compensation and Information of transparency, mutual respect and inclusiveness and accommodates the interests of both management and trade Reward Approach unions. The Rand Water Total Rewards philosophy is underpinned by Internal stakeholders are given an opportunity to mutually the principle of viewing rewards from a holistic perspective influence decision-making on policy matters that affect staff. that considers employees as unique “whole” individuals. For the year under review, the Stakeholders’ Forum reached The main objective of the Rewards Philosophy is also to consensus on the following: ensure that there is an appreciation by all employees that  Wellness Policy remuneration is not only about the hygiene factors of salary,  Death-in-Service Policy bonus and benefits, but of all the other aspects of the work

rand water integrated annual report 2012-13 121 environment that complement these eg social benefits, providers to deliver on supervisory initiatives. The Personal challenging work, training opportunities, relationships with Mastery and Team Effectiveness Interventions were delivered peers and manager. This in keeping with generally striving to empower Supervisors in discovering their respective values towards a balance between the Remuneration, Benefit and and beliefs with a view to enable them to link these to their own environmental offering, and creating an attractive Reward actions. This intervention further empowered the Supervisors Environment. to create a vision and action plan for both work and personal life as well as create the new patterns of behavior, Organisational Development and Design attitudes, and actions and build effective relationships. The

Organisation Design Team Effectiveness module was also successfully delivered to Supervisors to enable customer focus teams, team leadership

In 2011, the board of Rand Water approved the reorganisation and team management and individuals own leadership style. of the Rand Water new structure in support of the Turnaround This was delivered in view of excellence and effectively and Growth strategy. The agreed implementation strategy managing team performance and customer excellence that is was to implement the changes in a three year time frame. aligned to the Rand Water model of excellence. This financial year, the roll out of the second phase to capacitate the organisation was completed specifically in the Change Champions Programme SAM division to enable the Capex programme. The Change Champion Program was established with a

The additional business cases for other support environments view to ensure ownership of continuous improvements within were completed and signed off to enable the required the organisation as well as expose our employees to best capacity in view of supporting the growth initiatives. practices (locally and internationally) that consistently support high performance culture. Change and Transformation Initiatives Achievements to date (Change Champions Programme): To support the Rand Water strategy, that of Turnaround and Growth, the ODD function has delivered successfully on the Lesotho Highlands Water Project Study Tour following transformation programs: (12 – 15th March 2013)

Leadership Transformation Program This Study Tour exposed the change champions to the various aspects of the collective effort between South Leadership Charter Africa and Lesotho to give effect to water service delivery. The journey continues in enabling the RW leadership through This supports the organisation’s strategic pillars: achieve a high the rollout of the Leadership initiatives in line with the adopted performance culture and positively engage stakeholder base. Leadership Charter. The Leadership Charter provides leaders The Lesotho Highlands Water Project is highly recognised with a guiding framework of the distinctive skills, competencies as one of the largest and most intricate water infrastructure and behaviour that Rand Water leaders need to demonstrate construction project in the world. in order to foster the development of an organisational culture International (France and Netherlands) Study Tour/ that supports the organisation’s vision and strategy. Benchmarking Trip (19 May - 2nd June 2013)

Achievements to date (Leadership Interventions): The international study trip exposed the team to a world Executives, Senior and Middle Management Interventions class water sector experience, with the view to broaden - Rand Water has partnered with The Gordon Institute of their intellectual infrastructure knowledge around the areas Business Science (GIBS) to deliver on open leadership of business turnaround, transformation and change as well programs, and Leadership initiatives. This initiative has as to expose them to world class systems, technologies and afforded the said leaders an opportunity to contextualise what different business models. leadership means to Rand Water with some of the leading speakers both from locally and globally. Rand Water has partnered with Regenesys Business School and other service

122 rand water integrated annual report 2012-13 Change Management Tools Training the Rand Water Growth strategy and aims to address the organisational efficiencies as well as increase productivity The Rand Water change champions were further empowered levels and equip each and every employee with tools to by the successful completion of the Change Management manage their work environment effectively in order to attain training through Deloitte. This training has equipped them with the desired business efficiencies. the relevant tools to facilitate the organisation transformation initiatives as required. In an effort to inculcate creativity in line The objective of this program includes: with the Rand Water Innovation hub, the Change Champions also spent a day exploring the Deloitte Innovation hub.  Analysing the current levels of productivity across the organisation; Productivity Analysis Program  Identifying potential productivity gaps;  Identifying opportunities for improvement The Rand Water Productivity Program was approved in May  Implement a sustainable Productivity solution ; 2013. The establishment of this program is in response to

The implementation of the program will span over 3 years and comprises of the following implementation phases

Implementation Phase Description

Plan and Assess • Analyse current levels of productivity

• Understand the current state of the organisation

Design • Define future productivity state

• Identify productivity improvement opportunities

• Develop implementation roadmap

• Development of productivity accounting methodology

• Development of productivity reporting tool

Implement • Define and implement a Productivity roadmap of how to achieve operational excellence Monitoring and • Embed productivity improvements opportunities and develop plans for sustainability evaluation • Benefits realisations and tracking

Achievements to date (Productivity Program): well as Site Executive Managers) were engaged to solicit buy in, obtain their respective inputs as well as expectations of the The Productivity Program Team was established in June 2013 program in the context of their respective business areas. Critical with a view to drive the successful implementation of the stakeholders including the Unions have been engaged through program. This is a joint effort and skills from Rand Water, KPMG the PCP structures. In line with the program implementation plan, and Productivity SA. The launch of the program was signified the program team has also successfully defined a project plan by the Chief Executives awareness communication to the entire and a project charter that will guide the successful delivery of workforce within Rand Water. This communication entailed the program. the strategic intent of the Productivity program in line with the organisation strategic objectives reflected in the Corporate The benefits to be realised are: Business Plan. The GHRE further sensitised the entire workforce  To ensure that Rand Water realises the business through the publication of the follow up communiqué to unpack efficiencies; the programme and how it will unfold and the various initiatives  To ensure that the Total Cost of running the business is a planned throughout the life cycle of the programme. To ensure true reflection; the programme visibility and buy-in within the organisation, the  To ensure that the productivity gains are shared with all Rand Water Productivity team embarked on a campaign as well the stakeholders; as brand campaign.In order to enable the support and buy in  Realise a Productivity base Culture in support of the High of the program within the organisation, the Rand Water key Performance Culture as articulated in the Rand Water leadership (comprising of PIC members, general managers as Strategy.

rand water integrated annual report 2012-13 123 R and WaTER Acacdemy

The Vision of the Rand Water Academy is to be the first-choice hands-on skills and experience, required for many jobs and provider of Global solutions to the water and sanitation businesses. As South African businesses and organisations we sectors by addressing key human resource, technological and have a greater responsibility to remove these barriers. Our process challenges that on a daily basis plague the sectors. country’s youth can always do with a bit more care, a bit more stability, a bit more hope, and the beautiful thing about How is Rand Water responding to the skills development hope is that it allows us to see a way through chaos and initiatives emanating from the presidential outcomes? complexity, believing that things will be better in the future. To assist in the creation of employment for young qualified In his previous State of the Nation Address, President Jacob graduates, our Graduate Internship Programme: Water and Zuma reported that the unemployment rate had declined. Waste Water, is providing skills, experience, professional While our gains in this regard are nominal, they are still registration and employment for 120 previously unemployed note-worthy. During 2011, a total of 365 000 people were graduates. employed. This is the country’s best performance since the recession of 2008, he said. “But, we are not ‘out of the Which professions is the programme intended for? woods’ yet and still face the triple challenge of unemployment, poverty and inequality.” The initial professional disciplines recognised by the Rand Water Academy are for Engineers, Scientists, Artisans Rand Water fully supports the observations made by the and Process Controllers. The recipient institutions of these President, says Wayida Mohamed, Group Human Resource graduates will be water services authorities in the Gauteng, Executive at Rand Water. The President has portrayed a Mpumalanga and Free State provinces. The project period is realistic representation of the state of the country, as well as the three years, with eighteen months of training at Rand Water attainable goals set for the year ahead. Rand Water has taken and eighteen months at the recipient water services authority. up one of the challenges of combating unemployment in the What are the benefits of the academy in the medium-to country and is hosting a National Treasury funded project called long-term? the Graduate Internship Programme Water and Waste Water. Entry into the workplace is filled with barriers. Many young One of the remedies being developed by Rand Water for graduates remain unemployed because of their lack of the water and sanitationSector is a Rand Water Academy

124 rand water integrated annual report 2012-13 (RWA). The far-reaching benefits of such an Academy at a water local, continental and global level will have huge benefits in  Poor water management that affects economic the medium-to long-term. development We understand that the pursuit for resource development,  Unpurified water, which can lead to epidemics empowerment and transformation within the water and  Little or no sanitation systems sanitation sector is never-ending, Mohamed says.  Poor management of assets/ infrastructure water systems As a result, the RWA will evolve over a period of years into a  Limited qualified professional resources to undertake world-class institution that will become a first-choice provider sector objectives. of solutions to Rand Water and the sector that endure critical water and sanitation challenges on a daily basis. Rand Water, through the establishment of the Academy, can play a pivotal role in skills and capacity development given the The primary function of the Academy relates to assisting in global standards that the organisation measures itself against combating unemployment and skills challenges timeously. In and surpasses. The RWA sets out to address the critical skills addition, it will provide the best candidates to business and issues that affect the South African water and sanitation sector, hence, contribute to the productivity of the company and/or as well as the broader continent. related companies. The focus of the academy could extend beyond a skills transfer Through the collective efforts of government and business we focus and could incorporate various other models, including can, begin to write a new story about South Africa in the technology development, research platforms and centres of story of how we can drive away unemployment and reduce competence and excellence status. In line with one of Rand economic inequality and poverty by working together. Water’ s strategic organisational objectives and its 2030 Vision, which is to have a high performance culture and to Who will this Academy cater for? specifically build capability and capacity to meet changing organisational requirements, the concept of an academy Rand Water business, the water and sanitation sector, both on could be the special purpose vehicle to drive and sustain that a local and international level. strategic objective.

About the Rand Water Academy The Rand Water Academy will progressively be realised through specific phases of development incorporating five The Rand Water Academy is borne out of a few key key concepts: strategic needs both at a national and political level, and an internal Rand Water need to systematise the various A Centre of Excellence pockets of excellence in training and development operating independently across the organisation into a single integrated Addressing one of the key challenges of Process Controller’s unit. classification based the Blue and Green Drop incentive-based regulations. This move to integrate and create efficiencies signals the Achievements to date broader intention to pursue a sector-wide influence within  Establishment of a center of expertise for process (and among sector partners) and outside of the borders of the controllers at the Zuikerbosch pumping station in Republic of South Africa. Vereeniging.  Forty Process Controllers are currently employed and Within the African continent the issues are far more demanding are being trained at the centre of expertise looking at critical areas of:  Setup of basic water and waste water laboratories  Low or no capacity to source and purify drinking for basic process controller training at the Rand water Water Academy.  In some African countries there is a high sources of water yet no efficient standard to purify into drinking

rand water integrated annual report 2012-13 125