EVENT PLANNING GUIDE 2020 1 WASHINGTON BLVD. DETROIT, MI 48226 313.877.8777 313.877.8577 (FAX)
WWW.TCFCENTERDETROIT.COM WELCOME TO TCF CENTER
TCF Center 1 Washington Blvd Detroit, MI 48226 (313) 877-8777 WWW.TCFCENTERDETROIT.COM Letter from our General Manager
What an exciting time it is to be in Detroit. The comeback of this great city is in full swing and TCF Center is at the forefront of this great story. The final phase of the $279 million transformation of TCF Center is complete and the results are breathtaking. Beyond the interior changes, the outdoor space has been re-imagined with a beautiful terrace overlooking the Detroit River and a large public square. The Detroit Regional Convention Facility Authority’s vision of a world class convention center has been realized.
TCF Center is managed by SMG, the largest company in the world specializing in the operation of convention centers, arenas, stadiums, and theaters and we partner with the DRCFA in introducing best practices, fiscal responsibility and a total focus on outstanding customer service. Our success is rooted in the success of our customers.
TCF Center has a professional and experienced team that partners with the Detroit Metro Convention and Visitors Bureau and the regional hospitality community to fully support shows and conventions at the facility. We have listened to our customers with regard to food and the demand for healthy, fresh, and quick menu items has been met.
In my twenty years in the event business, I have never been a part of a stronger or more talented team. Working together in cooperation with our regional partners, the DRCFA and SMG are committed to providing outstanding experiences for our guests. Our vision is to make each event at TCF Center the most important of the year.
Claude Molinari General Manager, SMG / TCF Center TABLE OF CONTENTS
WELCOME TO TCF CENTER : GENERAL INFORMATION...... 2 EVENT PLANNING CHECKLIST...... 7 MEET OUR TEAM...... 9 FACILITY USAGE GUIDELINES...... 11-35 ACCESSIBILITY...... 11 AIR CONDITIONING...... 11 AIR WALLS...... 11 ANCHORING/DRILLING...... 11 ANIMALS ...... 11 AUDIO/ VISUAL ...... 12 BOX OFFICE...... 12 BUSINESS CENTER ...... 12 BUSINESS/ HEALTH PERMITS/ TAXES ...... 12 CLEANING...... 12 CONCOURSE & PUBLIC AREA USAGE ...... 13 CONTRACTORS ...... 14 CRATE STORAGE...... 16 DAMAGES...... 17 DELIVERIES AND FREIGHT...... 17 DRONES...... 17 ELECTRICAL SERVICES...... 17 ENTRANCES AND ACCESS TO THE FACILITY...... 17 EQUIPMENT INVENTORY AND RENTAL...... 18 EXHIBITS IN PERMANENTLY CARPETED AREAS...... 18 FACILITY SCHEDULING...... 18 FIRE DEPARTMENT REQUIREMENTS...... 18 FIRE PROTECTION SYSTEM...... 21 FIRST AID...... 21 FLOOR LOADING...... 22 FLOOR MARKING & TAPING...... 22 FLOOR PLAN APPROVAL...... 22 FOOD AND BEVERAGE SERVICE...... 23 GRATUITIES...... 23 GREEN EVENTS...... 23 HALL INSPECTION...... 24 HAZARDOUS WASTE MATERIALS DISPOSAL...... 24 INSURANCE ...... 24 LIGHTING...... 25 TABLE OF CONTENTS PG.2
LOST AND FOUND...... 25 MEDIA/PRESS ...... 25 MEETING ROOMS...... 26 MISCELLANEOUS CHARGES...... 27 ONLINE ORDERING...... 27 PARKING...... 27 POLICE...... 28 PLUMBING...... 28 RIGGING...... 28 SECURITY...... 28 SHUTTLES DROP-OFF/PICK-UP...... 29 SIGNAGE...... 29 SMOKING POLICY ...... 30 SUB-CONTRACTORS...... 30 SUSTAINABILITY...... 30 TAXI STAND...... 30 TECHNOLOGY SERVICES...... 30 TICKETING SERVICES...... 31 TRAFFIC CONTROL...... 31 TRANSPORTATION ...... 31 UNION REGULATIONS...... 31 FACILITY RULES & REGULATIONS...... 36-42 GENERAL...... 37 FIRE CODE...... 38 SECURITY...... 40 LAYOUT & EXHIBIT SET-UP...... 40 EXHIBIT MATERIAL HANDLING RULES...... 41 EXHIBIT HALL AND LOADING DOCK REGULATIONS...... 41 FOOD AND BEVERAGE...... 42 MISCELLANEOUS...... 42 FACILITY SPECIFICATIONS...... 44-56 FLOOR PLANS AND CAPACITY CHARTS...... 44 DIRECTIONS TO CENTER...... 53 DIRECTIONS TO DOCKS...... 54 CERTIFICATE OF INSURANCE INFORMATION...... 55 GRAND RIVER VIEW BALLROOM CEILING RIGGING