je Jennifer A Etzel

Professional Profile CONTACTS I have 11 years experience creating technical documentation for software 318.512.7777 and technology companies. Additionally, I have 10 years experience creating and delivering both instructor-led training and elearning [email protected] programs. West Monroe, I also have 11 years experience teaching Capstone Research, Technical

Writing, Cyber Literacy, and Literature. I created curriculum for multiple linkedin.com/in/jennifer- subjects and represented my district in area meetings and state a-etzel/ conferences.

SKILLS EXPERIENCE Microsoft Office

Training/Technical Writing/Instructional Design . Created instructor-led training materials and software training Adobe Creative Suite for retail and merchandising industry leaders in the areas of Dreamweaver space management, floor planning, and assortment planning Illustrator . Decreased on-site instructor costs and while improving Photoshop customer satisfaction by creating multiple elearning series on Acrobat topics including space planning, floor planning and category management JDA Intactix Suite . Coordinated with software engineers and other subject matter experts to develop online help modules Framemaker . Traveled extensively both internationally and domestically to create customized help files, reports, and training materials for internal and Toolbook external clients . Contracted with international retailer to train employees; provided RoboHelp on-site training in numerous regions to develop customized Educationplanagrams for those locations . Developed curriculum for multiple courses including Technical Additional Training Writing, Cyber Literacy, and English literature. Capstone Research . Earned Highly Effective rating, the highest level in the Louisiana Training teacher evaluation system, each year since its implementation . Increased the class average on ACT Reading by 30% each of the last eLearning DevCon five years . Honored three different times by administration and top graduating National Instructional seniors as Most Influential Teacher Design Symposium Employment History State Teacher Leader Teacher – Technical Writing, Cyber Literacy, and English Lit Conferences Neville High School, Monroe, Louisiana 2007-Present Technical Writer – Contract NICERC Cyber Training Cantactix, Inc., Toronto, Canada, 2018 - Present Instructional Designer/Technical Writer EDUCATION GTCI, Inc, Ruston, Louisiana 2006-2007 Masters of Teaching Trainer University of Louisiana at Centurylink, Monroe, Louisiana 2005-2006 Monroe Senior Technical Writer/Instructional Designer Bachelor of Arts - English JDA Software, Dallas, Texas 1999-2004 Louisiana Tech University Curriculum Designer

United Advertising Publications, Carrollton, Texas 1998-1999