Chromebook Frequently Asked Questions

What is a Chromebook? ​ ​ You can think of a Chromebook as an internet-dependent laptop which runs the Google Chrome internet ​ ​ ​ ​ ​ browser. Everything else on the device is composed of Google Web Apps (e.g. Google Mail, Drive). It is ​ ​ ​ ​ ​ ​ designed for “cloud computing”, has a fast processor for streaming video, and battery life that will last for the average school day.

Below are some common questions frequently asked about the Chromebook: Information

How can a Chromebook be identified? ● All NWCSD CB’s (Chromebooks) are labeled based on asset tag. Removal of ANY identifying labels or markings is strictly prohibited.

How do I sign in on a Chromebook? ​ ​ ● NWCSD CB’s are set up to be used only with a NWCSD Google account. Use your username and password to get started. ● 1:1 CB’s allow saved account login windows for easier access on a single user device.

Does a Chromebook allow multiple users to login to use the device? ​ ​ ● Yes. Provided that the user logs in with their Google Apps username and password, different ​ ​ users can access their personal gmail, Docs, etc. This makes sharing a device easy and convenient for students and staff.

How do I access my documents? ● Chromebooks are “cloud-based”, which means that you access documents and applications ​ are store them online, not locally on the hard drive of the device. You can store, create and edit files online. You access your Google Apps for Education via the Chrome Browser. ​ ​ ​ ​ Can I use my Chromebook offline? ● Yes, but only for 1:1 CB devices. You must prepare ahead of time. ​ ​ ○ Go to Google Drive, Click on the Settings, General, Offline > Check the box for “Sync Google Docs (etc.) to this computer so that you can edit offline”.

Do I need to install system updates? ● No, Chromebook updates are automatic. ​ ​ What other features does a Chromebook have? ​ ​ ● Built-in camera, microphone, port for headphones/speakers, two USB ports for access to your ​ ​ ​ ​ flash/jump drive data. Some have an HDMI port.

How long does the battery typically last? ● Chromebook batteries range from 6 - 9 hours of continuous use. They can generally last an ​ entire school day without the need to be charged. They should always be charged overnight. Can I connect a Chromebook up to a projection device? ​ ​ ● Yes, Chromebooks can be used with projectors as long as you have the appropriate adapter- ​ ​ “dongle” for the connection. Other choices are a Chromecast device or Cast with your Chrome browser. (Other options may become available.)

Can I use a Chromebook for state assessment? ● Yes, All NWCSD Chromebooks are set up for SBAC testing. Some schools do have the MAP ​ ​ testing App.

Does the Chromebook have Applications that I can download? ​ ​ ● The NWCSD Chromebooks do have the capability to ADD apps to all devices, if requested by using the online App Request Form - STAFF ONLY. ● Numerous “free” (and paid) web-based Apps and/or extensions are available through the Google Chrome Web Store ​ ​ ​ ● You can not download applications such as Notebook software, Microsoft Suite, iWork. ​ ​ ​ ​ ​ ​ Can I insert a CD or DVD into a Chromebook? ​ ​ ● A Chromebook does not have a slot for a DVD or CD, but it does have a few ports that serve ​ ​ ​ ​ the same purpose. The Samsung, a Chromebook widely seen in our school district has two ​ ​ ​ ​ USB ports (designed for a thumb drive) and an HDMI port. ​ ​ ​ Can I print with my Chromebook? ​ ​ ● Some schools do have and allow printing to wireless-Cloud capable printers. ● Chromebooks are designed and used in our school district as a cloud computing device, and ​ integrate perfectly with Google Apps for Education. ​ Does a Chromebook have a touch screen? ● The Asus model for the NWCSD Chromebook 1:1 program do not have a touch screen. There are models that are laptops with a touch screen.

What options are there for loaner CB’s? ● Loaner CB’s may be issued if a machine is being repaired, or if deemed necessary by a teacher. All loaner CB’s will be loaned out through the school library.

How do I get help/support for a CB issue? 1. Go to a teacher for first troubleshooting efforts. 2. If problem persists, go to the school main office. 3. ONLY Staff members put in a HELPDESK request. 4. All CB's waiting for repair are stored securely through the office. 5. Loaner CB's (if deemed needed) are checked out through the library. (Note/Permission slip is required from staff.)