DEPARTMENT OF JUSTICE Office of the City Prosecutor of City

CITIZEN’S CHARTER

I. Mandate:

The Department of Justice (DOJ) derives its mandate primarily from the Administrative Code of 1987 (Executive Order No. 292). It carries out this mandate through the Department Proper and the Department's attached agencies under the direct control and supervision of the Secretary of Justice. Under Executive Order (EO) 292, the DOJ is the government's principal law agency. As such, the DOJ serves as the government's prosecution arm and administers the government's criminal justice system by investigating crimes, prosecuting offenders and overseeing the correctional system. The DOJ, through its offices and constituent/attached agencies, is also the government's legal counsel and representative in litigations and proceedings requiring the services of a lawyer; implements the ' laws on the admission and stay of aliens within its territory; and provides free legal services to indigent and other qualified citizens. II. Vision:

A just and peaceful society anchored on the principles of transparency, accountability, fairness and truth

III. Mission:

Effective, efficient and equitable administration of Justice

IV. Service Pledge:

We undertake to provide every person equal access to justice, to faithfully safeguard constitutional rights and ensure that no one is deprived of due process of law.

Our commitment is to advocate for reforms in partnership with our stakeholders, to simplify processes and to re-engineer systems to best serve our constituents.

We shall work with honor and integrity for the institution, for God and Country.

V. Service Specification:

1. Receiving Criminal Complaints for Preliminary Investigation

A preliminary investigation is an inquiry or proceeding to determine whether there is a sufficient ground to engender a well-founded belief that a crime has been committed and the respondent is probably guilty thereof and should be held for trial.

Office or Office of the City Prosecutor, Dagupan City Division: Classification: Simple Type of G2C Transaction: Who may All avail:

CHECKLIST OF DOCUMENTARY REQUIREMENTS Document No. of Copies Where to Secure 1. Complaint-affidavit/sworn- 5 + Complainant statement of witness/es of number of respondent/s private complainant/victim (1 original copy, 4 + no. of respondent/s photocopies) 2. Affidavit/sworn-statement of 5 + Witness/es witness/es (1 original copy, number of respondent/s 4 + no. of respondent/s photocopies) 3. Supporting Documents (1 5 + original copy, 4 + no. of number of respondent/s respondent/s photocopies) a. Certificate to File Action Hall (for offenses covered by the Katarungang Pambarangay) b. Medical Certificate (for PNP/NBI/PDEA/CIDG frustrated or attempted (Law Enforcement Authority) homicide, murder, parricide, and physical injuries cases) c. Police Investigation PNP/NBI/PDEA/CIDG Report (Law Enforcement Authority) d. Police Sketches (for PNP/NBI/PDEA/CIDG vehicular collision case) (Law Enforcement Authority) e. Photographs (for PNP/NBI/PDEA/CIDG vehicular collision case) (Law Enforcement Authority) f. Inventory/List of PNP/NBI/PDEA/CIDG articles/Items subject of (Law Enforcement Authority) the offense with their respective values (for theft, robbery, Anti- Piracy and Anti- Highway Robbery, and Anti-Fencing Law cases) g. Gambling paraphernalia PNP/NBI/PDEA/CIDG or its photograph, if any, (Law Enforcement Authority) item/cash money (bet/wager) (for illegal gambling case) h. Certification (for Anti- Traffic Management Group/ Car Napping Law case) Land Transportation Office i. Certification (for illegal Firearms and Explosives Office possession of firearms, ammunitions and explosives cases) j. Certification of Non- Philippine Overseas and Licensee or Non-Holder Employment Authority/ of Authority (for illegal Department of Labor and recruitment case) Employment (DOLE) k. Chemistry Forensic Crime Laboratory Report/Laboratory -, and/or examination report San Fernando, signed by forensic (Law Enforcement Authority) chemist (for Dangerous Drugs Law/ Comprehensive Dangerous Drugs Act cases) l. Death Certificate (for Local Civil Registrar (LCR)/ parricide, murder, City Health Office, Dagupan City homicide cases) (Inquest) m. Authority to File Bureau of Custom / Complaint (for violation Bureau of Internal Revenue of the Tariff and Customs Laws or National Internal Revenue Code, respectively) n. Birth Certificate; or dental chart accompanied by the certificate of the dentist; Local Civil Registrar (LCR) or affidavit of any of the Dagupan City parent/disinterested

person stating the age and date of birth of the victim/offender (for minor victim/ offender) o. Certificate of City Social Welfare and discernment (for cases Development, Dagupan City covered by R.A. 9344 "the Juvenile Justice and Welfare Act", in cases where the offender is 15 years old and below 18 years old) 4. Investigation Data Form (1 2 Office of the City Prosecutor, original copy, 1 photocopy) Dagupan City

PROCEDURES Fees to Processing Person Client Steps Agency Actions be Paid Time Responsible 1. Submit the Check the documents. None 5 minutes Administrative documentary Assistant V/ requirements properly If complete, require the Administrative bound, arranged, complainant to fill-up Officer IV labeled and paged. the Investigation Data Form (IDF).

If incomplete, return all documents. 2. Fill-out and submit the Check the None 5 minutes Administrative IDF. completeness of data Assistant V/ in the IDF and require Administrative the complainant to Officer IV subscribe/ certify under oath the IDF and the complainant/witness (es) affidavit/s 3. Certify under oath the Administer the oath None 10 minutes Prosecutor information contained in on-duty the IDF and complaint/witness(es) affidavits 4. Submit to the receiving Stamp “Received” with None 5 minutes Administrative staff. name of office, date, Assistant V/ time, name and Administrative signature of receiving Officer IV staff. Write or stamp the 5 minutes Administrative assigned NPS docket Assistant V/ number on the IDF. Administrative Officer IV Record the complaint 5 minutes Administrative in the appropriate Assistant V/ logbook and electronic Administrative database, if any. Officer IV 5. Receive the duly Administrative stamped/ received Assistant V/ copy of IDF with Administrative assigned NPS docket Officer IV number and sign in the logbook TOTAL: 35 minutes

2. Receiving Criminal Complaints for Inquest Proceedings

An inquest proceeding is an informal and summary investigation conducted by a public prosecutor in criminal cases involving persons arrested and detained without the benefit of warrant of arrest issued by the Court for the purpose of determining whether or not these persons should remain under the custody and correspondingly be changed in Court.

Office or Office of the City Prosecutor, Dagupan City Division: Classification: Simple Type of G2C Transaction: Who may All avail:

CHECKLIST OF DOCUMENTARY REQUIREMENTS Document No. of Copies Where to Secure 1. Affidavit of Arrest/Apprehension 5 + PNP/NBI/PDEA/CIDG (and Affidavit of Turnover if citizen’s number of respondent/s (Law Enforcement Authority) Arrest) (1 original copy, 4 + no. of respondent/s photocopies) 2. Investigation Report (1 original copy, 5 + PNP/NBI/PDEA/CIDG 4 + no. of respondent/s photocopies) number of respondent/s (Law Enforcement Authority) (1 original copy, 4 + no. of respondent/s photocopies) 3. Affidavit of complainant and 5 + Complainant and Witness/es witness/es number of respondent/s (1 original copy, 4 + no. of respondent/s photocopies) 4. Supporting Documents (1 original 5 + copy, 4 + no. of respondent/s number of respondent/s photocopies): a. Murder, Homicide and Parricide  Certified true/ machine copy Local Civil Registrar (LCR) of death certificate of the Dagupan City victim  Autopsy report and the PNP/NBI/PDEA/CIDG certificate of post-mortem (Law Enforcement Authority) examination, if already City Health Office, Dagupan available City  Marriage certificate (for Local Civil Registrar (LCR) parricide case) Dagupan City

b. Frustrated or Attempted Homicide, Murder, Parricide and Physical Injuries  Medical certificate of the Hospital complaining witness/victim showing the nature and extent of the injury and duration of healing  Certification or statement as Hospital to duration of the treatment or medical attendance  Certification or statement as Hospital to duration of incapacity for work  Marriage certificate (in Local Civil Registrar (LCR) frustrated or attempted Dagupan City murder parricide cases) c. Violation of the Dangerous Drugs Law/Comprehensive Dangerous Drugs Act of 2002 (RA 9165)  Chemistry report or certificate Forensic Crime Laboratory of laboratory examination Lingayen, Pangasinan and/or duly signed by the forensic San Fernando, La Union chemist, or if unavailable, field test results on the seized drug as attested to by a PNP Narcotics Command operative or other competent person  Machine copy or photograph PNP/NBI/PDEA/CIDG of the buy-bust money, if (Law Enforcement Authority) available  Affidavit of the poseur buyer, PNP/NBI/PDEA/CIDG if any. (Law Enforcement Authority) d. Theft and Robbery, Violation of the Anti-Piracy and Anti-Highway Robbery Law (PD 532) and Violation of the Anti-Fencing Law (PD 1612)  A list/inventory of the articles PNP/NBI/PDEA/CIDG and items subject of offense (Law Enforcement Authority)

 Statement of their respective PNP/NBI/PDEA/CIDG values (Law Enforcement Authority) e. Rape, Seduction, and Forcible Abduction with Rape  The medico-legal report PNP/NBI/PDEA/CIDG (living case report) if the (Law Enforcement Authority) victim submitted herself for medical or physical examination f. Violation of the Anti-Carnapping Law (RA 6539)  Machine copy of the Land Transportation Office certificate of motor vehicle registration  Machine copy of the current Land Transportation Office official receipt of payment of the registration fees of the subject motor vehicle  Photograph of the motor PNP/NBI/PDEA/CIDG vehicle, if readily available (Law Enforcement Authority)

 Certification Traffic Management Group/ Land Transportation Office  Other evidence of ownership Land Transportation Office g. Violation of the Anti-Cattle Rustling Law (PD 533)  Machine copy of the cattle certificate of registration  Photograph of the cattle, if PNP/NBI/PDEA/CIDG readily available (Law Enforcement Authority)

h. Violation of Illegal Gambling Law (PD 1602)  Gambling paraphernalia PNP/NBI/PDEA/CIDG (Law Enforcement Authority)

 Photograph of the gambling PNP/NBI/PDEA/CIDG paraphernalia, if any (Law Enforcement Authority)

 Cash money, if any PNP/NBI/PDEA/CIDG (Law Enforcement Authority)

i. Illegal Possession of Firearms, Ammunitions and Explosive (PD 1866, as amended by RA 8294)  Chemistry report duly signed PNP/NBI/PDEA/CIDG by the forensic chemist (Law Enforcement Authority)

 Photograph of the explosive, Firearms and Explosives Office if readily available j. Violation of the Fisheries Law (PD 704)  Photograph of the confiscated PNP/NBI/PDEA/CIDG fish, if readily available (Law Enforcement Authority)

 Photograph of fishing PNP/NBI/PDEA/CIDG paraphernalia, if any (Law Enforcement Authority)

 Certification Bureau of Fisheries and Aqua k. Violation of RA 9262 (VAWC)  Marriage Contract/Certificate, Local Civil Registrar (LCR) or affidavit/evidence of Dagupan City “dating relationship”, if applicable  Barangay protection order , if Barangay Hall any l. Where the victim/offender is a minor:  Birth Certificate; or dental Local Civil Registrar (LCR) chart accompanied by the Dagupan City certificate of the dentist; or affidavit of any of the parent/disinterested person stating the age and date of birth of the victim/offender  Certificate of discernment (for City Social Welfare and cases covered by R.A. 9344 Development, Dagupan City "the Juvenile Justice and Welfare Act" 5. Investigation Data Form duly 2 Office of the City Prosecutor, accomplished and certified under Dagupan City oath by the law enforcer or citizen effecting the arrest

PROCEDURES Fees Processing Person Responsible Client Steps Agency Actions to be Time Paid 1. The law enforcer Check the documents. None 5 minutes Administrative Assistant submits the V/ documentary If complete, require Administrative Officer IV requirements the complainant to fill- properly bound, up the Investigation arranged, labeled Data Form (IDF). and paged. If no Affidavit of Arrest and IDF, return all documents. 2. Fill-out and Check the None 5 minutes Administrative Assistant submit the IDF. completeness of data V/ in the IDF and require Administrative Officer IV the complainant to subscribe/ certify under oath the IDF and the complaint/witness (es) affidavit/s. 3. Certify under Administer the oath. None 10 minutes Prosecutor oath the on-duty information contained in the IDF and complaint/witness (es) affidavits. 4. Submit to the Stamp “Received” with None 5 minutes Administrative Assistant receiving staff. name of office, date, V/ time, name and Administrative Officer IV signature of receiving staff. Write or stamp the None 5 minutes Administrative Assistant assigned NPS docket V/ number on the IDF. Administrative Officer IV Record the complaint None 5 minutes Administrative Assistant in the appropriate V/ logbook and electronic Administrative Officer IV database, if any. 5. Receive duly Administrative Assistant stamped/received V/ copy of IDF with Administrative Officer IV assigned NPS docket number and sign in the logbook TOTAL: 35 minutes

3. Provision of Prosecutor’s Clearance

A Prosecutor’s Clearance is a document issued to an individual who needs the same for the purpose of local employment or foreign employment, foreign travel, firearm license, permit to carry firearms, and retirements. This basically assures that an individual has no pending case/s.

Office or Office of the City Prosecutor, Dagupan City Division: Classification: Simple Type of G2C Transaction: Who may avail: All

CHECKLIST OF REQUIREMENTS No. of Document Where to Secure Copies 1. Request Form or documents with case information 1 Office of the City Prosecutor, Dagupan City 2. Valid government-issued identification card with photo 1 Government issued ID from any of the following: BIR, DFA, PSA, SSS, GSIS, Pag- IBIG, Philippine Postal Corporation, etc.

PROCEDURES Fees Person Processing Client Steps Agency Actions to be Respons Time Paid ible 1. Fill-out and submit the Check the documentary 5 minutes Administrati request form together with requirements for ve Assistant V/ ID to Docket Section for completeness. Administrati initial assessment. ve Officer  Make sure to secure the IV Order of Payment that will Verify the status of the case. 10 minutes Administrati be issued. Assess and issue Order of 5 minutes ve Assistant V/ Payment, if no pending case. Administrati Processing of the request 10 minutes ve Officer IV 2. Pay the required fees at the Accept the payment based on 5 minutes Administrati Cashier by showing the the Order of Payment: ve Assistant V/ Order of Payment. Administrati  Make sure to secure  For Firearm License 1,000 ve Officer Official Receipt (O.R) that PHP 1,000 IV will be issued upon  For Permit to Carry 500 payment. 500  For Business Permit 300 300  For Foreign Travel 200 200  For Retirement/Resignation 100 100

 For Foreign Employment 100 100  For Local Employment 50 50

Issue the Official Receipt. 5 minutes 3. Present the O.R. to the Check the Official Receipt and 5 minutes Administrati Docket Section. process the request. ve Assistant V/ Issue the Certificate to the 5 minutes Administrati client. ve Officer IV 4. Receive the clearance and sign in the logbook. Total: 40 minutes

4. Provision of Prosecutor’s Certification of Case Status and Certified Copy of Documents

A copy of a primary/original document that has been certified to prove that such is the true copy of the original document.

Office or Office of the City Prosecutor, Dagupan City Division: Classification: Simple Type of G2C Transaction: Who may avail: All

CHECKLIST OF REQUIREMENTS No. of Document Where to Secure Copies 1. Request Form or documents with case information 1 Office of the City Prosecutor 2. Valid government-issued identification card with photo 1 Government issued ID from any of the following: BIR, DFA, PSA, SSS, GSIS, Pag-IBIG, Philippine Postal Corporation, etc.

PROCEDURES Fees Processing Person Client Steps Agency Actions to be Time Responsible Paid 1. Fill-out and submit the Check the documentary 5 minutes Administrative request form together requirements for Assistant V/ Administrative with ID to Docket Section completeness. Officer IV for initial assessment.  Make sure to secure Verify the status of the case. 10 minutes Administrative the Order of Payment Issue the Order of Payment if 5 minutes Aide IV that will be issued. the record is available. Start processing the request 10, minutes 2. Pay the required fees at Accept the payment based on 5 minutes Administrative the Cashier by showing the Order of Payment. Assistant V/ the Order of Payment. 75  Make sure to secure  For first three (3) pages 2 Administrative Official Receipt that will copy of documents PHP Officer IV be issued upon 75 payment.  Succeeding pages 2 per page Issue the Official Receipt. 5 minutes 3. Return to the Docket Check the Official Receipt. 5 minutes Administrative Section for the Issue the Certificate to the 5 minutes Assistant V/ Administrative processing and release client. Officer IV of certification. 4. Receive the certification and sign in the logbook. TOTAL: 40 minutes

VI. FEEDBACK AND COMPLAINTS MECHANISMS

Client Step Person/Office Agency Action Frontline Service Contact Information Responsible A. Feedback 1. How to file a feedback? a. Accomplish the a. Type DOJ Client’s website and click Feedback Form Feedback Form: at the Frontline Service www.doj.gov.ph/ citizen_charter_vers ion_3.html

b. Drop the b. Answer the a. Compiles the Administrative accomplished feedback form and Client’s Feedback Officer V/ Client’s click “Submit Form and submit Administrative Feedback Form Feedback Form.” to the head of Officer IV into the office. designated drop box at the Public Assistance and Complaints Desk (PACD)/Frontli ne Service 2. How feedback is processed? b. Tabulate, Administrative summarize and Officer V/ evaluate the Administrative feedback forms Officer IV using appropriate statistical tools. c. Submit the Administrative report to the head Officer V/ of office for Administrative appropriate Officer IV action copy furnished the Quality Management Representative (QMR) for reference.

 Feedback requiring answers are forwarded to the relevant offices within 3 days upon receipt of the feedback for explanation. d. Relay the Administrative answer to the Officer V/ client. Administrative Officer IV B. Complaints 1. How to file a complaint? a. Go to Public a. Contact the a. Receive and Administrative Assistance and following information: record the Officer V/ Complaint Desk complaint in the Administrative (PACD) and  Head of the logbook. Officer IV submit/ report Regional/Provincial/Ci the complaint in ty Prosecution Office writing/verbal with the following  ARTA – information: [email protected] h . Full name, address, 1-ARTA and contact details of (2782) the complainant  Presidential . Details of the Complaints Center - act complained 8888 of  CSC Contact . Person(s) Center ng Bayan – charged, 0908-881-6565 . Name of agency of the person(s) charged, if applicable, and . Evidence of such violation. 2. How complaints are processed? b. Evaluate the Administrative complaint. Officer V/ Administrative Officer IV c. Submit / transmit Administrative the complaint to Assistant V/ the relevant Administrative office/unit for Officer IV explanation. d. Submit the report Administrative to the head of Assistant V/ office for Administrative appropriate Officer IV action. e. Send the Dagupan City feedback of the Prosecution Office head of office to the client.