Programme Complaints Appeals to the Governors
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December 2006 Issued January 2007 Programme Complaints Appeals to the Governors Until 31 December 2006, the Board of Governors was responsible for overseeing the running of the BBC, to ensure that the BBC served the public interest. It did this in a range of ways, such as setting key objectives and approving strategy and policy. Most importantly for this bulletin, the Governors were responsible for monitoring the effectiveness of complaints handling by the BBC, including hearing appeals from complainants who were not happy with the responses they received from management to serious programme complaints. The Governors’ Programme Complaints Committee (GPCC) was a subcommittee of four members drawn from the full Board of Governors. For a full account of its remit, please see the last page of this bulletin. This is the final bulletin from the Governors’ Programme Complaints Committee. The BBC Governors have now been replaced by the BBC Trust, and the Editorial Standards Committee will take over the role of GPCC in hearing editorial complaints on appeal. BBC Programme Complaints: Appeals to the Governors Page 2 Foreword by the Acting Chairman of the Governors’ Programme Complaints Committee Until 31 December 2006 it was the job of the Governors’ Programme Complaints Committee (GPCC) to ensure that complaints were properly handled by the BBC. This included taking appeals from individuals dissatisfied with management’s response to serious editorial complaints. Our role was to review the programme or online content against the BBC’s editorial values and guidelines, and make a judgement on whether or not the content concerned breached the standards set out. This is our final complaints bulletin: we have now handed this responsibility on to the BBC Trust and, in particular, its Editorial Standards Committee. We wish the new Committee well in taking on this important responsibility. Fabian Monds Acting Chairman of the Governors’ Programme Complaints Committee BBC Programme Complaints: Appeals to the Governors Page 3 Contents Page Summary of findings (December 2006) Appeals not upheld Andrew Marr’s Daily Telegraph column, 8 February 2006 5 Today, Radio 4, 21 June 2006 8 Newsnight, BBC Two, 3 April 2006 11 Front Row, Radio 4, 2 August 2006 14 From Our Own Correspondent, Radio 4, 15 July 2006 17 BBC News online and BBC World Service coverage of the World Tribunal on Iraq 21 Remit of the Governors’ Programme Complaints Committee 24 BBC Programme Complaints: Appeals to the Governors Page 4 Summary of findings (December 2006) Appeals not upheld Andrew Marr’s Daily Telegraph column 8 February 2006 a) The item The complaint concerned Andrew Marr’s weekly column in The Daily Telegraph where he wrote, on 8 February 2006, about the controversy surrounding the cartoons of the Prophet Muhammad, which were published in the Danish newspaper Jyllands-Posten. b) The complaint The complainant believed the column breached the BBC’s Editorial Guidelines by expressing personal political opinions. He made the following points: · Andrew Marr deplored “the gross response of the London marchers who gloated about suicide bombing”, and then went on to suggest that “we need apologies all round”. · The latter comment took sides in the political argument and Mr Marr was “expressing his disapproval of the publication of the cartoons ... the exercise of free speech”. · He argued: “The point here isn’t whether most people would agree with Marr, but whether his political columns are compatible with the impartiality which he must demonstrate in his work for the BBC. I don’t believe they are.” The complaint did not relate to BBC output and fell outside of the Editorial Complaints Unit’s remit. It was, therefore, handled by the Head of Editorial Compliance, BBC News, at Stage 2 of the complaints process. She did not uphold the complaint and the complainant appealed to the Governors’ Programme Complaints Committee. c) Applicable programme standards Section 4 – Impartiality and Diversity of Opinion Impartiality lies at the heart of the BBC’s commitment to its audiences. The Agreement accompanying the BBC’s Charter requires us to produce comprehensive, authoritative and impartial coverage of news and current affairs in the UK ... to support fair and informed debate. It specifies we should do all we can to treat controversial subjects with due accuracy and impartiality in our news services and other programmes dealing with matters of public policy or of a political or industrial controversy. In practice, our commitment to impartiality means: · the approach to, and tone of, BBC stories must always reflect our editorial values. Presenters, reporters and correspondents are the public face and voice of the BBC, they can have a significant impact on the perceptions of our impartiality. · our journalists and presenters, including those in news and current affairs, may provide professional judgments but may not express personal opinions on matters of public policy or political or industrial controversy. Our audiences should not be able to tell from BBC programmes or other BBC output the personal views of our journalists and presenters on such matters. BBC Programme Complaints: Appeals to the Governors Page 5 Editorial Guidelines – Guidance Specific Detailed Guidance For BBC Staff, BBC Correspondents On Non Staff Contracts And Freelancers Primarily Associated With BBC News And Current Affairs Programmes BBC staff and freelances primarily known as presenters or reporters on BBC news and current affairs must not: · state or reveal publicly how they vote or express support for any political party · express views for or against any policy which is a matter of current party political debate · advocate any particular position on an issue of current public controversy or debate · exhort a change in high profile public policy. ARTICLES FOR NEWSPAPERS, MAGAZINES AND WEBSITES This guidance on writing for newspapers, magazines and websites applies to BBC staff, BBC correspondents on non staff contracts and freelances known to the public primarily as presenters or reporters on BBC news or current affairs programmes. Regular Columns BBC staff, BBC correspondents and freelances primarily known as BBC news presenters or reporters should not normally write regular columns for non-BBC websites or external publications which are not published by or for the BBC. In particular they should not write a regular column which deals with · News, current affairs, politics or current world affairs · Economics, business or finance · Matters of current political or public policy debate or industrial controversy at a local, national or international level · Media issues · Moral or ethical issues or religion. One-off articles related to topical or controversial issues In some very limited cases, with the prior approval of the relevant Head of Department, a one-off article for a non-BBC publication or website may be written on · News, current affairs or politics · Economics, business or finance · Matters of current political or public policy debate · Media issues · Moral or ethical issues or religion Any such one-off article must be in accordance with the BBC’s values and written in the context of BBC marketing for programmes or in support of the BBC or its interests. BBC copy approval will be required. No regular column on such issues is acceptable for a non-BBC publication or website. One off articles on other issues A one-off article about a non-controversial issue may be acceptable but only with the specific approval of the Head of Department. It is important that nothing which is written undermines either the writer’s or the BBC’s reputation for impartiality. Heads of Department will decide whether copy clearance is required. BBC Programme Complaints: Appeals to the Governors Page 6 Copy approval As outlined above, BBC staff, BBC correspondents on non-staff contracts and freelances primarily associated with the BBC will need to have copy cleared for all columns and any one-off articles related to topical or controversial issues. Heads of Department will decide whether copy clearance is required for one off articles on sport or non controversial issues. Articles must be submitted for BBC approval in good time before the publication deadline and Heads of Department must ensure that the relevant press office is informed. d) The Committee’s decision The Committee considered the complaint against the relevant editorial guidelines, taking into account all the material relating to the case. The Committee considered this complaint in two parts. First, did the column breach the off-air guidelines associated to articles for newspaper, magazines and websites? Second, did Andrew Marr’s use of the phrase “apologies all round” breach the editorial guidelines on impartiality? The Committee was satisfied that Andrew Marr’s regular column for The Daily Telegraph did not normally deal with news and current affairs. The Committee noted that its content usually covered politically uncontroversial subjects such as the arts, television and daily life. However, the Committee acknowledged that on this occasion the column had strayed into discussing a current news issue. In doing so, the Committee agreed that Andrew Marr had followed the procedure of obtaining copy approval suitable for a one-off article. However, it acknowledged that there was some ambiguity in the present guidelines regarding the issue of regular columns making a one-off comment on a current controversial issue. The Committee agreed that this needed to be clarified and that they would draw this issue to BBC management’s attention. With regard to Andrew Marr’s use of language, the Committee felt that he was even-handed. He did not advocate any particular position on an issue of current public controversy or debate, nor did he exhort a change in high-profile public policy. It noted that the phrasing could have been clearer, so that Andrew Marr’s words could not be misinterpreted. Nevertheless, his suggestion of “apologies all round” did not imply bias towards one side or the other.