Our Services & Facilities
For more information please contact us:
Age UK Leicester Shire & Rutland Lansdowne House, 113 Princess Road East, Leicester. LE1 7LA
Tel: 0116 299 2233
Web: www.ageukleics.org.uk Email: [email protected]
Find us on social media: Age UK Leicester Shire & Rutland @ageukleics
Age UK Leicester Shire & Rutland promotes the wellbeing of older people by helping to make later life fulfilling and enjoyable. We are a local, independent charity which fundraises across Leicester City, Leicestershire and Rutland and applies these funds to help deliver services to support people over the age of 50.
We are committed to maintaining the dignity, privacy and independence of older people by providing a range of relevant services, which meet the needs and wishes of Leicester, Leicestershire and Rutland residents.
We offer a huge amount of free support for older people, their carers and families as well as services for which a competitive rate is charged.
This booklet is designed to introduce you to what we offer and give you details of where you can find out more.
Head Office:
Age UK Leicester Shire & Rutland Lansdowne House, 113 Princess Road East, Leicester LE1 7LA t: 0116 299 2233 e: [email protected] w: www.ageukleics.org.uk
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Contents
Information, Advice and Advocacy Services ...... 4 Independent Care Act Advocacy Service Macmillan Cancer Support Service Last Orders
Support in the Community ...... 7 Home Care Personal Assistants Gardening and Handyman Day Care Daybreak Community Groups Lunch Clubs Community Resource Centre Lunch Clubs Befriending Home Visits Rutland Macmillan Volunteer Befriending Project Men in Sheds Women in Sheds Joining Forces Joining Forces Befriending Support Gardening & Handyman Loneliness Prescription Service Befriending Home Visits Food with Friendship Age UK Business Directory Community Resource Centres Local Offices
Where to find us across Leicester Shire & Rutland ...... 12 - 13
Support for Carers ...... 18 Respite Care Leicester Carers Support Service Rutland Carers Support Group
Living with Dementia ...... 20 Rutland Dementia Support Activities for those living with early Dementia Maintenance Cognitive Simulation Therapy
How you can help us ...... 22
Thank you to our supporters ...... 23
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Information, Advice & Advocacy Services
We provide free, independent and confidential information and advice for people over 50, including practical help, suggesting ways to solve difficulties and offering details of other organisations who may be able to help.
We can help you with:
Welfare benefits Health & Care Housing and property Leisure and social activities Money matters Your rights Family and personal matters Local services
Residential Care
…and any other issues that affect your quality of life.
You may access this service by calling our Advice Line.
Contact: 0116 299 2278 Open: Monday - Friday: 11:00 - 16:00
Independent Care Act Advocacy Service
We can provide Independent Care Act Advocacy to support and empower individuals, living in the City of Leicester, Leicestershire and Rutland, who have substantial difficulty in being involved in local authority care and support processes and who have no appropriate person to support them.
The service operates on an open referral basis but, in the main, referrals will be received from Leicestershire and Rutland County Councils and Leicester City Council.
To discuss a referral or for further information please contact us.
Contact: 0116 204 5110 Open: Monday - Friday: 09:00 - 17:00
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Macmillan Cancer Support Service
In conjunction with Macmillan Cancer Support we are able to offer support to older people, who have been affected by cancer.
Working with older people and their carers we can provide:
Support, information and advice at the most appropriate time Help with accessing practical support and the opportunity to discuss concerns and emotional issues Signposting to other support services
Contact: 0116 223 7370 or 0116 204 6440 Open: Monday - Thursday: 08:30 - 16:30 Friday: 09:30 - 14:30
Last Orders
The Last Orders Project is working across Leicester City, Leicestershire and Rutland to promote responsible drinking, giving people over the age of 50 easier access to various support services in relation to substance use. We also hold workshops with the main focus being alcohol measures and the affect drinking alcohol, even in small doses can have on our bodies. To book a free workshop please contact us.
If you are concerned about your own or another person’s substance intake please contact our Last Orders Project.
Contact: 0116 223 7366 or 07738 820 978 Open: Monday - Friday: 09:00 - 17:00
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Just £5 can change a life. Please visit: www.ageukleics.org.uk and click the Donate button
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Support in the Community
Home Care
We can offer support with housekeeping including cleaning , laundry, ironing and shopping, as well as meal preparation, pet care, support with medication and personal care. We also offer companionship services and can provide you with company at home or help to access your local community.
Contact: 0116 299 2266 Open: Monday - Friday: 08:30 - 16:30
Personal Assistants
Our Personal Assistants provide a complete home support service. From domestic cleaning and household management to shopping and trips out, no task is too big or small if it makes your life easier.
Contact: 0116 299 2266 Open: Monday - Friday: 08:30 - 16:30
Gardening & Handyman Service
It can be difficult to find tradesmen to do small jobs around the house and to be confident that they are competent and their charges are fair. Our DBS checked handymen and gardeners will help you with what you need, when you need it. From hand rails to curtain rails, and decorating to home security as well as mowing, hedge trimming, weeding, pruning and shed painting in the garden.
Contact: 0116 299 2266 Open: Monday - Friday: 08:30 - 16:30
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Day Care
Our Day Care groups offer companionship and support for older people with a wide range of abilities and disabilities, including physical frailty, mental health issues and dementia. As well as being able to meet and socialise with friends, our clients benefit from a variety of activities, local excursions and visiting entertainers. We offer refreshments and a hot meal as well as transport to and from the group if required. We have groups across Leicester City, Leicestershire and Rutland.
We welcome new clients through assessment and referral by Adult Social Care, as well as those contacting us directly to attend on a self-funding basis. Free taster sessions are available on request. Please call us for more information and details of groups near you.
Contact: 0116 222 0572 Open: Monday - Friday: 08:30 - 17:00
Daybreak Community Groups
Daybreak groups meet in the homes of host carers to suit the needs of older people living in rural locations. These groups offer social activities and a hot meal to clients but in a more intimate setting and within a smaller group. Contact: 0116 222 0572 Open: Monday - Friday: 08:30 - 17:00
Lunch Clubs Lunch clubs offer the chance to socialise and enjoy lunch with friends on a weekly or monthly basis. They are tailored to the needs of clients, who are physically active but may be at risk of becoming socially isolated.
We offer a hot meal and can cater for most dietary requirements (e.g. vegetarian, diabetic) as well as any cultural preferences.
Our lunch clubs are held in locations across Leicester, Leicestershire and Rutland.
Please call for details of these locations and timings of our lunch clubs.
Contact: 0116 222 0572 Open: Monday - Friday 08:30 - 17:00
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Community Resource Centre Lunch Clubs
Our community resource centres offer lunch clubs. For more details please contact:
Earl Shilton: 01455 847 666 Open: Monday - Friday: 12:00 - 13:00
Melton Mowbray: 01664 410 250 Open: Monthly lunch club held on 2nd Thursday of the month: 11:30 - 13:00
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Rutland Macmillan Volunteer Befriending Project
In partnership with Macmillan Cancer Support the service is available to anyone over the age of 18 who has been affected by cancer. Support is available at whatever stage of the cancer journey you are at.
By providing a listening ear and companionship By providing information By helping support health and wellbeing
Contact: 01572 823 942 or 07711 325 517 [email protected]
Men in Sheds
Men in Sheds are a place for men to feel at home and pursue practical interests with a high degree of autonomy. Men in Sheds members share tools and resources to work on projects of their own choosing, at their own pace and in a safe, friendly and inclusive venue. Our sheds offer a place for skill-sharing and informal learning, individual pursuits and community projects. It is a place of leisure where men come together to work.
Loughborough Shed: 01509 211 603 or 07738 820 988 Contact: [email protected]
Rutland Shed: 01572 720 319 or 07540 413 805 Contact: [email protected]
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Women in Sheds
Building on the success of the Shed and in response to local demand, we also offer a Women in Sheds project to open up this creative space to women, who would like to share tools and resources when working on projects of their own choosing, at their own pace and in a safe, friendly and inclusive venue. Our Shed is a place for skill sharing and informal learning, of individual pursuits and community projects, of purpose, achievement and social interaction. It is a venue for women to get involved in hobbies old and new, get creative and make new friendships.
Loughborough Shed: 01509 211 603 or 07738 820 988 Contact: [email protected]
Women in Sheds Rutland coming soon...contact Brian Lee on 01572 720 319 or 07540 413 805
Joining Forces
In partnership with SSAFA, this tailor made service provides the support you would like for veterans born before 1950, their widows/ widowers, families or people who care for Veterans.
We can support you with:
Information and advice on a range of subjects Help to complete forms and follow up their progress Regular Veterans Cafes, events and outings Regular volunteer visits for companionship and a listening ear Help to attend social groups and appointments Support for spouses, family members or friends with caring roles for veterans Befriending support
Contact: 0116 261 4605 or 0116 261 4606 Email: [email protected] Open: Monday - Friday: 09:00 - 16:30
Joining Forces Befriending Support
Volunteers can visit you on a regular basis to offer companionship and a listening ear.
Contact: 0116 299 2235 Email: [email protected] Open: Monday - Friday: 09:00 - 16:30 11
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Loneliness Prescription
Working with GP's and health professionals we help people to overcome loneliness and social isolation issues. Life changing events such as becoming housebound, losing a loved one, not having people around or a change in health, can disconnect you from the outside world and leave you feeling lonely and isolated. We can offer a wide range of services such as:
Sign-posting or referring to information and advice services Telephone befriending Provide information on what is happening in your local area. Support to access local community activities. Support to form meaningful friendships.
Contact: Yasmin Shaikh on 0116 223 7367 or 07788 186 729 [email protected] Open: Monday - Thursday: 08:30 - 17:00
Befriending Home Visits
Befriending services support older people who may be lonely or socially isolated and would benefit from a friendly face calling in on a regular basis at a mutually convenient day and time. The schemes are free to use but our funding currently limits the visiting service to Rutland and North West Leicestershire. Older people who live alone in these areas are eligible for befriending service which can be accessed by older people using the contacts below or by referral from social services, health professionals and other voluntary sector organisations.
We welcome new clients through assessment and referral by Adult Social Care, as well as those contacting us directly to attend on a self-funding basis.
NW Leicester: 01530 460 553 Contact: [email protected] Open: Tuesday and Thursday: 09:00 - 17:00 Wednesday: 09:00 - 16:30
Rutland: 01572 770 324 Contact: [email protected] Open: Monday to Thursday: 09:00 - 15:00
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Food with Friendship
The Food with Friendship project supports older men, who may have taken on a caring role and who are struggling to cope in the kitchen.
The project offers a 10 week course that provides an opportunity to learn new cooking skills, try new recipes and dishes, whilst also learning about the importance of nutrition and healthy eating in later life.
The project also provides a break from everyday caring commitments and an opportunity to develop new friendships in a warm and welcoming environment.
Contact: Julia Day on 0116 223 7364 [email protected] Open: Wednesday: 12:30 - 17:00 Thursday: 08:30 - 16:30
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Age UK Business Directory
The Business Directory has nearly 100 local businesses with whom Age UK staff have met to check they are fully insured, suitably qualified, reference checked and committed to our customer charter. Whether you need a plumber or a solicitor, try our free, searchable, online directory or call our Freephone number and we will search for you.
Contact: 0800 599 9435 www.aubdleicestershire.co.uk Open: Monday - Friday: 08:30 - 17:00
Community Resource Centres (see centre pages for locations & hours)
Our Resource Centres provide a community focal point and a range of services and activities. Located in Earl Shilton, Melton Mowbray and in Leicester at Humberstone Gate, they offer some or all of the following: day care , classes and social activities, restaurant, insurance office, information and advice, computer suite, hairdressing.
Local Offices (see centre pages for locations & hours)
We have local offices in Coalville, Oakham and Uppingham. Staff in these offices arrange and run a range of activities and support opportunities including information and advice, lunch clubs, social groups, drop-in coffee mornings and exercise classes, such as yoga, Tai Chi and line dancing. To find out what is available in each area, please contact the local office.
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Support for Carers
Respite Care
Our Home Care service can provide respite care to allow you some time for yourself to recharge your batteries or manage other aspects of your life.
Our staff are appropriately trained and are experienced in caring for older people, including people with dementia, meaning you can have a break in the knowledge that your loved one is being provided with the same attentive, thoughtful and compassionate care that you would provide yourself.
Contact: 0116 299 2266 Open: Monday - Friday: 08:30 - 16:30
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Leicester Carers Support Service
We provide support and information to all carers, over the age of eighteen, in the City of Leicester either at our Carers Hub, based at Clarence House, 46 Humberstone Gate, Leicester or at other locations throughout the City.
The Leicester Carers Support Service offers information and advice, help with forms, advice on welfare benefits, benefit checks, group activities, carer’s cafes, peer support groups and where required referral or signposting to other appropriate organisations.
Carers can access the service by appointment or just by dropping in for support and information.
Members of the team provide one to one support to carers whether they are new to their caring role and need help as to the range of services that are available or have been caring for someone for a long time.
We offer a programme of group activities including crafts, café sessions, outings, training sessions, talks, visits and relaxation sessions.
Contact: 0116 222 0538 or email: [email protected]
Rutland Carers Support Group
This group is suitable for anyone who cares for someone with a long-term illness e.g. Multiple Sclerosis, Dementia, Stroke etc.
Meeting on the 2nd Monday of the month, the group is held in the Community Rooms at St John and St Anne from 1:45pm - 3:15pm.
A packed programme of speakers and activities is offered to cater to all tastes, including lunches and outings.
Contact: Yvonne Rawlings on 01572 770 324 Open: Monday, Wednesday & Thursday: 09:00 - 15:00
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Living with Dementia
Rutland Dementia Support Service
Our Dementia Support Service in Rutland offers support for those living with dementia and their carers and actively promotes the wellbeing of those living with dementia through one to one support and group activities.
Contact: Yvonne Rawlings on 01572 770 324 [email protected] Open: Monday, Wednesday & Thursday: 09:00 - 15:00
Activities for those living with early Dementia
Activities to support those with early dementia and their carers provide an opportunity to meet in a supportive environment, which enables relaxed socialising with people who share similar circumstances.
Please call us for more information and details of groups near you.
Contact: Jackie Johnson on 0116 222 0572 Open: Monday - Friday: 08:30 - 17:00
Maintenance Cognitive Stimulation Therapy
Maintenance Cognitive Stimulation Therapy (MCST) is a weekly group treatment for people with mild to moderate dementia.
The sessions aim to engage and stimulate people in a friendly and enjoyable group setting.
Each session lasts for two hours and includes a wide variety of themed, stimulating and fun activities.
All sessions focus on strengthening and maintaining:
Orientation Short and long-term memory Hearing / sight Focus / attention / concentration Understanding / recognition / language Problem solving / reasoning abilities Language skills / visual and spatial skills.
Please call us for more information or to book a place.
Contact: Antony Massey on 0116 299 2273 [email protected] 20
We need Big Knitters!
We’re aiming to raise £20,000 this year by knitting 80,000 hats, and we’d love your help.
We receive 25p from each bottle sold, to help keep older people warm and well in winter.
For more information or knitting patterns please call
0116 299 2233 email [email protected] or visit www.ageukleics.org.uk
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How you can help us…
Donations for our shops
We are delighted to accept unwanted clothes, household goods, books and furniture, which we can sell in our 23 shops across the city and counties. Please drop in small items directly to a shop or resource centre or contact us to arrange collection of larger items.
Contact: 0116 299 2233
Volunteer your time Many services depend on the help of volunteers. We have volunteer opportunities across all of our services and all of our locations. Whether you want to help for an hour a week or three days a week, we work with you to find a role which gives you a rewarding and pleasurable experience. Contact: 0116 299 2233
Run your own fundraising events Whether it’s a sponsored walk or a sponsored abseil, a coffee morning or a Tae Kwon Do morning, doing an activity you enjoy could also raise funds to support our services. Contact: 0116 223 7344 or [email protected]
Or you could…
… leave a legacy in your will … spend £1 a week on the Age UK Lottery … join the Big Knit … buy a Lucky Fox scratch card … make a regular or one-off financial donation
However you support us, we guarantee to help those most at need in the Leicester, Leicestershire and Rutland area by providing the services that older people, their families and carers need. All funds raised will support the work of Age UK Leicester Shire & Rutland to help vulnerable older people living locally.
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Thank you to our supporters We could not run the breadth and number of services we currently offer without the kind support of community groups, individual fundraisers, corporate supporters, trusts, foundations and local commissioners.
We would like to thank our all our supporters, some of whom are shown below, for helping us to help local, older people.
If you could support our work through community or individual fundraising, corporate sponsorship or grants, donations of pre-loved items to our shops, offering a venue for coin collections or bag packing - or if you have other fundraising ideas, then please contact our fundraising team on:
[email protected] or 0116 299 2233 23
How can we help you?
Information & Advice [Open Monday to Friday, 11:00am - 4:00pm] 0116 299 2278 A free and confidential service to assist with issues affecting your quality of life including: finances & welfare benefits; housing & property; leisure activities.
Day Care Services 0116 222 0572 Social support in a community setting including care, entertainment and companionship, with optional transport if required.
Home Care 0116 299 2266 Assistance with domestic tasks to make living at home that little easier to manage. Services include: food preparation; cleaning & ironing; shopping; collecting prescriptions; personal care; companionship.
Personal Assistants 0116 299 2266 A flexible service to give you help with household management, getting out and about and to appointments.
Handyman & Gardening 0116 299 2254 A ‘no job too small’ household maintenance service including: gardening; home security & safety; basic decorating; home maintenance.
Respite 0116 299 2266 Fully trained Respite Workers offer carers a break from the stress and demands of caring for someone. We also offer dementia respite by workers experienced and trained in dementia care.
Befriending Services 0116 299 2233 A free service offering regular visits or phone calls to people who are socially isolated or feel alone.
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