March – 2013 Issue 01

Aena Aeropuertos News Quarterly magazine for , airports and tour-operators

Quick News Statistics Market Analysis Calendar Discover Spanish Latest News on Passengers, Markets and India March - Arpil - May Airports Spanish airports and Airports. 2013 Girona – Costa Brava New Incentive Scheme Year 2012 Airport: Sun & beach, and Marketing Support tourism, gastronomy Initiatives. and tradition Aena Aeropuertos News is the quarterly magazine of Aena Aeropuertos to serve as a link between airlines, tour-operators and airports to keep you updated with the latest news regarding Spanish airports operations and the new opportunities within our network.

The Customer Relations and Airport Marketing Team have a constant dialogue with airlines and tour-operators to provide them with the best solution that fit their needs, coordinating it with the rest of the airports and areas within Aena Aeropuertos.

You can use our mailbox [email protected] to contact us if your company needs information or has any questions related to the operation in our airports so we can forward it to the right person within Aena Aeropuertos who can come back to you with the best answer.

The magazine is divided into 5 sections: • Quick news: What’s happening now in our Airports.It Includes the list of new routes opened in our airports during the three months previous to the delivery of the magazine. • Statistics: It lets you know the evolution of airlines, markets and the number of passengers in our airports. • Market analysis: We offer you an analysis of one short-haul route and long-haul route to help you to make a decision in case your airline is considering a new route to a Spanish airport. • Calendar: It shows the public holidays in . Very useful information to have!. Learn more about a typical Spanish celebration. • Discover Spanish Airports: A short presentation of one of our airports and the surrounding area, discover what this destination can offer to you. Enjoy the reading! Market Discover Spanish Quick News Statistics Calendar Analysis Airports 3 6 5 4 3 2 1 Page Spain is the third in the world in the world is the third Spain new routes ranking of world in the position third the jumped to has Spain 2013, in 2012 Spain was for new routes ranking of the fourth. Airport is the first in the world Prat Barcelona-El nine of a difference with new routes ranking of in the competitor with its nearest new routes league. development global route Emirates by flown An A380 airport 24th on Prat Barcelona-El at landed the February 2013 with passengers attending for feast the ultimate Mobile Congress, World which welcomed the mobile technology industry, flying to airlines The in 2012. visitors 67.000 10% the by Airport has increased Barcelona of the in anticipation offered seats number of MWC. ever largest Aena Aeropuertos to launch Aeropuertosto launch Aena tender luxury and fashion at retail will space 4,000 sqm of be offered and Malaga Prat -Barajas, Barcelona-El airports. Madrid-Barajas at The retail space a offering Hub”, Fashion airport will “MAD form to passengers. experience personalised shopping this at presence will brands also have High-street the The winners of airport as part the tender. of their on February 2013, will launched have tender, until 31st 2020. contract in effect and its Free Duty World subsidiary Canariensis Spanish 26 shops at will80 dutyfree manage has been awarded three Airports. The company been divided the have lots in the auctions that has this procedure the first time that airports. It’s It through an auction system. been conducted until 31st October 2020. will be in effect

available to airlines to reach the security to airlines to reach available serviceThis T1. is available terminal of checkpoints to the to airlines and lets passengers go straight security check area. Barcelona-El Prat airport Prat has a Barcelona-El lane fast Airlines airport Malaga service the Costa at recognized has quality the highest with the one in 2011 as del Sol airports it operates. where among European “Station the of prize the airportMalaga received its work, of after recognition the 2011” for Year standingthe best airport out as of in the rating its passengers in 2011. The airline Swiss International International The airline Swiss Latest News on Spanish airports Spanish on News Latest Market Discover Spanish Quick News Statistics Calendar Analysis Airports 4 6 5 4 3 Airline 2 1 Hamburg Airways Hamburg Ducht Airlines Carendon Jet Time Berlin Air Germania Italia Smart-Lynx Nordwind Airlines FlyLal Charters Thomas Cook Scandinavia Thomas Cook Norwegian Air Primera Europa Air Jet2.com Airways Hamburg Germania Page To Friedrichshafen Ámsterdam ARN FRA Frankfurt Rostock-Laage Umea Riga Moscú SVO Vilnius Trondheim Stockholm ARN Malmo MMX North Santa VVI Cruz BFS Belfast Bremen Erfurt From Tenerife South Tenerife South Tenerife South Tenerife South Tenerife South Tenerife South Tenerife South Tenerife South Tenerife South Tenerife Gran Lanzarote Madrid-Barajas Madrid-Barajas South Tenerife South Tenerife South Tenerife Airline Ryanair Ryanair Transaero Air Enter Airlines Czech Holidays Norwegian Airways Hamburg Scandinavia Thomas Cook Germania Norwegian Scandinavia Thomas Cook Scandinavian Airlines Norwegian Jet Time Norwegian Germania Scandinavia Thomas Cook To Birmingham North Tenerife Moscú VKO Gdansk CDG Paris Billund Bremen Orebro Rostock-Laage RYG Harstad-Narvik Malmo MMX Tromso Orebro Umea MUC Múnich Tromso From

Barcelona-El Prat Barcelona-El Prat Barcelona-El Fuerteventura Fuerteventura Canaria Gran Canaria Gran Canaria Gran Canaria Gran Canaria Gran Canaria Gran Canaria Gran Canaria Gran Canaria Gran Canaria Gran Canaria Gran Canaria Gran Barcelona-El Prat Barcelona-El

November 2012 November New routes New Market Discover Spanish Quick News Statistics Calendar Analysis Airports 5 6 5 4 3 2 1 Page Airline Airline Airline easyJet airberlín Helitt Naysa Binter+ Boliviana de Aviación Canary Fly Canary Fly Europa Air To To To Eindhoven Gatwick London Geneva Tegel Berlín Barcelona-El Prat Barcelona-El Banjul Santa VVI Cruz Lanzarote Fuerteventura Brussels BRU From From From

Madrid-Barajas Madrid-Barajas Prat Barcelona-El Sevilla Gran Canaria Gran Madrid-Barajas Gran Canaria Gran Madrid-Barajas Madrid-Barajas Gran Canaria Gran February 2013 February January 2013

December 2012 New routes New Market Discover Spanish Quick News Statistics Calendar Analysis Airports 6 - 6 - - Su 5 La Palma 4 - Sa 3 La Palma Tenerife Norte Tenerife 2 1 - Fr La Palma Fuerteventura Page - Th La Palma Tenerife Sur Tenerife - We La Palma Lanzarote Tu La Palma Gran Canaria Gran Fuerteventura - - Mo met by Aena Aeropuertos S.A. offsetting the amount to any amounts owed by owed Aena Aeropuertos amounts amount to any met by the S.A. offsetting the beneficiaries if it and, cannot be possible in whole or in part, in by payment 31, 2014. cash May before . to March November out during the months of Canary and Meilla. Islands, necting. flights airport than number to a different a single ticket flights with subsequent more the origin airport. . days nary Island Airports during off-peak La Palma · The subsidy must be requested during the month of January during the month of 2014, and will be · The subsidy must be requested Seasonality Incentive the passengers carried for & security charges in the passenger · 20% discount shall airports the seasonal · The discount applied at be in the Balearic Islands, Incentive Transfer the passengers on con for & security charges in the passenger · 20% discount passengers shall hours on fly within 12 · Connecting those that be deemed two or Incentive Off-Peak the Ca- at the operation for charges in the landing & passenger discount · 50% days: · Off-Peak ------

work of Aena Aeropuertos (EEE & non EEE considered separately) during the separately) work Aena Aeropuertos of (EEE & non EEE considered of year or maintain and increase of operation them during the second year first operation. has ended. operation the season of ing the second year of operation of the new route in order to receive the dis in order to receive the new route of operation of year ing the second of operation. years the first and second of count . year on the second discount & 25% to a new destination the new route of ation in the previous equivalent season between an airport equivalent to Aena Aero belonging in the previous puertos’ network and another airport Airports in the same located destination. a radius within when they are to be in the sameshall destination be considered Km. 150 of the Summer (for less than 30 departure movements when it has been operated the air of any Season) by the Winter (for Season) and 20 departure movements Aena Aeropuertos. at lines operating imply a minimum that in the Summer Season, per route parture movements Summer Season, to the previous in relation 15 departure movements of increase Winter in the per route than 20 departure movements more operate and/or in relation 10 departure movements of imply a minimum increase Season, that Season. Winter to the previous For more information about the Incentive Scheme you can consult the Price the Price can consult Scheme you about the Incentive information more For website. Aeropuertos at Aena 2013 available Guide The discount should be requested by the airlines during the first month after the airlines during the first month after by should be requested · The discount Also, the airline must increase the number of routes operated in the whole net operated routes the number of the airline must increase · Also, New destinations shall be considered those routes that have not been operated not been operated have that those routes shall· New destinations be considered season equivalent in the previous as not operated shall· The route be considered than 30 de more the discount, apply for the airline must operate be able to · To dur departure movements · The airline must maintain the amount of or increase New Destination Incentive Destination New oper year of during the first & security charges in the passenger discount · 50%

The General State Budget 2013, regulated in Ley 17/2012 of 27th December 2012, define the new define the 2012, of 27th December 17/2012 in Ley regulated Budget 2013, State The General 2013 as follows 1st January from applicable Scheme Incentive New Incentive Scheme Incentive New Market Discover Spanish Quick News Statistics Calendar Analysis Airports 7 6 5 4 3 2 1 Page the new route through Aena Aeropuertosthe new route social networks and other media channels. magazine. Aena Aeropuertos’ at release Publicity publicity (MUPI). for Airport: Spaces the · At and promotion of page web the Airport’s banner at Promotional · On-Line: press national media and Release with impact on major Press Official · Off-Line:

profile of event. profile Water Salute Water cannon the opening flight. at salute · Water Opening Flight Ceremony Opening Flight ceremony. the opening flight the Airport for at area · Dedicated ceremony. the opening flight the passengers of · Cocktail for participants and agencies to boost press, authorities, relevant · Invitation of

Aena Aeropuertos offers Marketing Support actions for opening new routes at Spanish Airports at routes opening new Support Marketing actions for Aena Aeropuertos offers include: may that Marketing Support Initiatives Marketing Market Discover Spanish Quick News Statistics Calendar Analysis Airports 8 6 5 4 3 2 1 Page

In case your airline is considering a new route to a Spanish route a new In case airline is considering your will and we adapt Airport contact [email protected] us at your needs. to Supportthe Marketing Offer discounts with airline logo to be delivered at the airport. at with airline logo to be delivered discounts Promotional Discounts Promotional and Food&Beverages. Retail VIP Lounge, Parking, Airport’s at · Discounts including the promotional and the new routes announcing Flyer · Promotional

Aena Aeropuertos offers Marketing Support actions for opening new routes at Spanish Airports at routes opening new Support Marketing actions for Aena Aeropuertos offers include: may that Marketing Support Initiatives Marketing Market Discover Spanish Quick News Statistics Calendar Analysis Airports 9 3 2 602 -725 1.031 1.393 1.386 1.784 13.531 8.656 29.151 -4.501 -3.822 -1.468 -31.141 -14.541 -16.418 -13.023 -17.499 -48.216 ’12-’11 -14.390 -28.465 -34.890 -84.085 -199.691 -147.432 -144.324 1 Variation Variation Page -- -- 5,5% 7,8% 15,2% 16,5% -2,6% 10,2% -15,1% -4,0% -13,5% -16,5% -53,5% -18,2% -10,3% -52,8% -39,8% -26,6% -20,2% 413,9% -39,0% -40,7% -40,6% -64,8% ’12-’11 -60,9% Var. % Var. Total Year 2012 Year Total 602 1.313 1.031 2.215 3.914 9.835 8.900 19.263 22.716 21.057 65.637 50.835 18.289 27.076 19.690 24.389 261.581 315.852 152.726 749.712 378.419 551.406 190.295 728.428 828.720 Passengers Airport Vigo -Jaen Fgl Almeria Zaragoza San Sebastian El Hierro Valladolid Pamplona Madrid-Cuatro Vientos Madrid-Cuatro La Gomera Cordoba Huesca-Pirineos Algeciras /HelipuertoAlgeciras Albacete Leon Madrid-Torrejon Logroño /HelipuertoCeuta Badajoz Son Bonet Vitoria Salamanca Burgos Sabadell 25 27 26 28 31 33 29 30 32 46 40 43 47 44 45 35 36 41 42 34 48 37 38 39 49 1.219 -81.107 ’12-’11 -30.256 -29.370 -88.109 -119.192 -377.159 -60.025 -671.871 124.920 746.950 -163.295 -101.652 -374.358 -167.348 -425.237 -227.491 -125.670 -269.719 -548.835 -646.541 -240.926 -1.058.290 -4.476.256 Variation Variation 3,1% 0,1% 2,2% -1,5% -1,2% -1,6% -6,1% -1,9% -2,2% -9,5% -5,4% -9,2% -11,1% -0,3% -6,8% -4,6% -6,4% -11,5% -9,0% -13,5% -31,2% -16,5% -10,7% -10,9% ’12-’11 Var. % Var. Total Year 2012 Year Total 913.301 1.117.617 965.779 845.452 937.446 2.194.611 5.555.071 1.181.490 8.530.817 5.169.386 4.171.092 3.717.944 4.399.183 8.855.441 12.582.191 35.145.176 1.309.640 9.892.288 4.287.488 2.545.944 4.752.020 2.844.682 45.195.014 22.666.682 Passengers Airport

Santander La Palma A Coruña Reus De La Frontera Jerez Asturias Javier Murcia-San Santiago Girona Menorca Ibiza Norte Tenerife Lanzarote Sevilla Valencia Fuerteventura Tenerife Sur Tenerife Malaga-Costa Del Sol Malaga-Costa Palma Canaria Gran Alicante Madrid-Barajas Barcelona-El Prat Barcelona-El

20 21 24 22 23 18 19 17 15 16 8 14 9 12 13 10 11 7 4 3 5 6 1 2

Traffic by Airport Traffic Spanish AirportsSpanish Traffic Market Discover Spanish Quick News Statistics Calendar Analysis Airports 10 3 2 1 -53.185 729.759 ’12-’11 -361.919 3.117.866 2.113.769 1.385.025 4.209.373 -664.784 -1.580.536 4.415.424 -4.479.944 Variation Variation -10.156.715 -14.572.139 Page -- 5,7% 4,1% 17,6% -1,2% 23,3% -8,2% -7,0% 3,4% -11,2% -18,4% -5,0% ’12-’11 -19,5% Var. % Var. Total Year 2012 Year Total 5,7% 2,5% 3,8% 2,2% 2,2% 7,0% 6,4% 18,3% 10,7% 10,2% 100% 69,1% 30,9% Market Share Market 11.166.811 4.816.399 13.514.574 7.466.667 4.209.373 4.296.936 35.565.890 12.524.824 19.844.978 20.844.206 59.978.998 134.250.658 Passengers 194.229.656 0 8.131.451 5.178.318 4.350.121 9.053.042 12.784.815 17.726.340 14.105.360 34.180.865 74.551.137 24.324.922 129.835.234 204.386.371 Passengers Total Year 2011 Year Total Airline

Air Nostrum Air Europa Air Ryanair easyJet Naysa Binter+ Thomson Airways Air Berlin Air Iberia Express

Other airlines Total Main Airlines Total 07 05 02 03 01 Aeropuertos Aena Total 04 08 09 06 10

Airlines Ranking Airlines Spanish AirportsSpanish Traffic Market Discover Spanish Quick News Statistics Calendar Analysis Airports 11 3 2 1 51.667 58.290 -57.134 279.863 ’12-’11 412.909 -158.116 -179.835 -121.260 -194.099 -1.004.313 4.415.424 -9.524.474 Variation Variation -10.156.715 -14.572.139 Page 1,8% 1,4% 6,2% 4,5% -5,5% -5,3% -1,0% -8,5% -0,5% 3,4% -0,6% -12,4% -5,0% ’12-’11 -19,5% Var. % Var. Total Year 2012 Year Total 1,5% 1,5% 1,6% 2,5% 5,6% 2,2% 5,0% 2,9% 11,5% 16,2% 34,6% 100% 69,1% 30,9% Market Share Market 4.823.531 2.821.637 9.618.108 4.349.781 3.080.775 5.603.320 31.481.455 2.920.498 10.816.410 67.200.669 22.254.464 59.978.998 134.250.658 Passengers 194.229.656 2.979.753 2.868.831 4.291.491 9.205.199 3.260.610 4.543.668 31.675.554 11.820.723 5.660.454 76.725.143 22.375.724 74.551.137 129.835.234 204.386.371 Passengers Total Year 2011 Year Total Market

Germany Italy Ireland Belgium States United Holland Spain United Kingdom United Switzerland

03 04 05 10 Aeropuertos Aena Total Other Markets Total Main Markets Total 11 08 09 06 01 02 07

Market Ranking Market Spanish AirportsSpanish Traffic Market Discover Spanish Quick News Statistics Calendar Analysis Airports 12 2 1 Page [Photographs source: Tourespaña] [Photographs source: The new Incentive Scheme, valid valid Scheme, Incentive The new 1st January 2013, is applicable from Destinations, Seasonality New for This would Passengers. Transfer and apply if an airline decides to open and Spain between route a new Austria. 00 . This Alicante Another airport with an important is traffic amount of is a well known sun&beach Alicante offer with a complete destination beaches, golf resorts, and leisure of Spain. Is the second in Eastern culture a tourism and European home for for export center relevant industrial shoes and toys. airport doesn’t have any route to to route any airport have doesn’t than 6.5 and in 2012 more Austria indirect passengers travelled on this indirect passengers travelled route.

is a business and tourism

destination in Northerndestination Spain. Its cuisine, innovation architecture, nature, the one of Bilbao and tradition makes in Spain. destinations preferred Bilbao

Currently 10.400 Austrians live in live Austrians 10.400 Currently tourists Austrian Spain and 582.901 than Spain during 2012. More visited travelled 111.800 indirect passengers in 2012. between Spain and Austria route any have Airport doesn’t Bilbao than 9.700 and in 2012 more to Austria on this indirect passengers travelled which is an importantroute, of amount would justify of the opening traffic that this route. Short-Haul route: Austria route: Short-Haul Austria and India and Austria Market Discover Spanish Quick News Statistics Calendar Analysis Airports 13 2 1 Page The new Incentive Scheme, valid valid Scheme, Incentive The new 1st January 2013, is applicable from Destinations, Seasonality New for This would Passengers. Transfer and to open a apply if an airline decides and India. Spain between route new Additionally there is a potencial Additionally is a potencial there indirect passengers 722.807 of market between American and Asia that Latin via Spain. travel could

More than 110.500 indirect passengers More betweentravelled Spain and India during 2012, which is an important would justify traffic that amount of to Spain. this route the opening of The total in Spain is Indian community to be roughly 30.000. estimated

Zindagi Na Milegi Dobara, Na Milegi Zindagi The movie helped has Turespaña, by sponsored Indian in increase the finds months. The movie recent in main characters skydiving three Seville, scuba diving in Costa Brava, running with the bulls in Pamplona and getting dirty the La Tomatina at in Buñol). throwing festival (tomato Long-Haul route: India route: Long-Haul Austria and India and Austria Market Discover Spanish Quick News Statistics Calendar Analysis Airports 14 2 5 12 19 26 Su 1 4 11 18 25 Sa Page Clock Change 3 10 31 17 24 Fr 9 2 16 23 30 Th May 1 8 15 22 29 We 7 21 14 28 Tu Labor Day Madrid Community of Day Day Literature Galicia Community the Canary and of Day Islands Community Christy Corpus Castilla-La of Community Mancha Day Local Local 6 13 1 27 2 20 31 17 30 Mo 7 21 14 28 Su 6 13 27 20 Sa National Holiday National 5 12 19 26 Fr 4 11 18 25 Th April 3 17 10 24 We 2 9 16 30 23 Tu in: Balearic Islands, Monday Easter País Navarra, Cantabria, Cataluña, Valencia, La Vasco, and Cataluña in Aragón St. Day George Community Castilla-León of Day 1 8 1 15 22 29 23 23 Mo 3 17 10 31 24 Su 2 9 16 23 30 Sa 1 8 15 22 29 Fr 7 21 14 28 Th March 6 13 27 20 We

5 12 26 19 Tu . forward Clock Change: clock turn 1 hour at 02:00 am. Father’s day in Madrid. day Father’s Community. in Valencia Fallas Melilla. and Murcia in Valencia day Father’s in: Andalucía, Galicia, Madrid, Easter Castilla- Castilla-Leon, Aragon, Asturias, Canary Murcia, La Mancha, Extremadura, Islands, Castilla-León. Day of the Balearic Islands Community. of Day

4 11 1 25 18 31 18 18 19 28 29

Mo Public Holidays in Spain Spain in Holidays Public Market Discover Spanish Quick News Statistics Calendar Analysis Airports 15 2 1 Page up to US$75,000 each, are crafted by neighborhood by crafted are each, up to US$75,000 to year take almost the entire and organizations construct. the all over from tourists 2 million than of More the to enjoy to Valencia each year come world party. Gestión de la Innovación y las Tecnologías Turísticas, SEGITTUR, www.spain.info] Turísticas, y las Tecnologías Gestión de la Innovación [Photographs source: web server of the Spanish Tourism Institute, TURESPAÑA, and Sociedad Estatal para la TURESPAÑA, Institute, server the Spanish Tourism web of [Photographs source:

Plantá, L’ofrena floral, Els and La Nit del Foc, Castells floral, Els del and La Nit Plantá, L’ofrena La Cremá. and destruction the party of is the creation The focus huge wood, cardboard, are plaster which “ninots”, of extremely are statues. The ninots and paper-machè and usually depict satirical and current scenes lifelike costing ninots, often The labour intensive events.

is a traditional celebration held in celebration is a traditional Las Fallas the in Saint José (19th March) of commemoration the to both refers Fallas The term Valencia. city of during the created and the monuments celebration celebration. a continuous are Fallas of and nights days The five La Despertá, fire: party La Mascletá, involving La Did you know? Did you Public Holidays in Spain Spain in Holidays Public Market Discover Spanish Quick News Statistics Calendar Analysis Airports 16 2 1 Page [Photographs source: TURESPAÑA [Photographs source: Girona, and especially L’Empordá, is Girona, and especially L’Empordá, and it is no its gastronomy, for famous it is the birthplace that of coincidence in the country: the best chefs some of , whose restaurant El Bulli Adriá Ferrán in the coastal Roses is located town of is closed until 2014), and the (currently , Joan, Jordi and brothers Roca three made their restaurant who have Josep, the best one of de Can Roca El Celler in the country. Gastronomy , the fish and seafood The excellent vegetables rich and varied selection of the beef make and wonderful the most of Girona one of gastronomy in Spain. varied and exquisite Mediterranean. A handful of excellent excellent of A handful Mediterranean. of this beaches round out the offerings car by Catalonian easily reached area, Barcelona. from flying effortlessly those who like For slope feeling down a snow-covered has 5 ski Girona the wind in their face, stations.

Leisure Cadaqués de Mar, Lloret Roses, the preferred de Mar are Tossa and Costa Brava. in the destination holiday can in be found hidden bays Tiny, fishing as well as former the coast swimming of villages. An afternoon is as without crowds and sunbathing simple as hiring a skiff and cruising takingthe rocky shoreline, to the on the parasailing or kayaking waves, Girona – Costa Brava Airport is located in Girona (), which is one of the most dynamic European regions. Girona is located between the between the is located Girona regions. most dynamic European the (Catalonia), which is one of Airport in Girona is located Brava – Costa Girona though the airport is 92 km north airport Barcelona, Barcelona of for Airport as an alternative use Girona people Many Brava. the Costa and Pyrenees at also available are companies carhire station. Many railway Girona the airport train from bus or taxi or by by from to Barcelona can transfer Passengers million 6.8 inhabitants are in the catchment There he airport road. by from in 60 minutes can be easily reached city centre the airport Barcelona terminal. region. in Girona lodgings and 1,127 area Sun & beach, tourism, gastronomy and tradition tradition and gastronomy beach, tourism, Sun & Girona - Costa Brava Airport Brava - Costa Girona Market Discover Spanish Quick News Statistics Calendar Analysis Airports 17 2 1 Page 2.4 Km length, 45 m width length, 45 2.4 Km H24 all long year - 12 departures/hour 12 arrivals/hour 19 T, : departure 2,900 arrival – 1,900 (pax/hour): Terminal B-737-800, 13 B-767-300, 3 stands):B-737-300, 1 (# Apron 1 B-757-300. Gral, 18 Av. hall, access the new public the check-in of Enlargement the and widening of the relocation to the boarding area, the and gates boarding new filters, security passenger in the arrivals area new equipment Europe Eastern Russia

Runway 02-20 02-20 Runway Operational Capacity Timetable in Improvements Building Terminal to routes Potential the Airport

Airport Facts Girona - Costa Brava Airport Brava - Costa Girona Airline Customer Relations and Airport Marketing follow us on: [email protected]