LIGHT RAIL:

TRANSFORMING

OUR CITIES 2 Light Rail: transforming our cities CONTENTS 23 20 21 9 8 6 LIGHT RAIL DRIVINGURBANRENEWAL NEW WAYS OF THINKINGABOUTTRANSPORT THE KEOLISDOWNER DIFFERENCE À À À À À HOW WEDOIT–THE5PILLARSOFEXCELLENCE OUR MISSION SUCCESSFUL PROJECTDELIVERY À À À À À Pillar 5:Enhancingnetworkcapability Pillar 4:Optimisingoperationalperformance Pillar 3:Thinkinglike apassenger Pillar 2:Securingsmoothlaunchesandhandovers Pillar 1:Engagingearly withauthorities     LIGHT RAILOPERATOR THE WORLD’S LEADING network 670 million 1,300 75 lines Operator ofthe spanning800km inMelbourne passengerjourneysin2017 world’s largesttram DOWNER Pacific region. New Zealand andtheAsia experience acrossAustralia, facilities, withover150years’ utilities communicationsand and industrialengineering, transportation, mining,energy in markets including of servicestocustomers Downer isaleadingprovider than anyothercompany. and carriesmorepassengers kilometres oflightrailnetwork operates andmaintainsmore across fourcontinents, Keolis operations in16countries to answerlocalneeds.With shared andcustomisedmobility and developsnewformsof operates alltransportmodes and automatedmetros,Keolis the leadingoperatoroftrams Internationally recognisedas cities andlocalcommunities. shared mobilityanassetfor public decisionmakers tomake transport, Keolis partnerswith Leading thewayinpublic services inNSWandSA. SA aswellon-demandbus vehicle trialsinVictoriaand We alsomanageautonomous transport systeminNewcastle. of thenewintegratedpublic Queensland, andistheoperator Australia, SouthAustraliaand bus operationsin Western hemisphere withsignificant operator inthesouthern private multi-modaltransport Downer isalsothelargest G:link ontheGoldCoast.Keolis inMelbourneand operating andmaintaining light railoperatorinAustralia, Keolis Downeristhelargest enable todeliversuccess. innovation andcustomers operational performance, commitment tosafety, Together ’s and reducedcosts. availability, improvedreliability solutions thatbringincreased partnerships offerinnovative Downer’s technologyand “ of public transport.” encourage theuse needs andthat to community that areadapted to deliversolutions transport authorities to partnerwithlocal mobility modesand to integrateall built onourability Our successis Keolis Downer Chairman oftheBoard, Leila Frances

3 Light Rail: transforming our cities LILLE 18km

CAEN 16km GREATER BREST 14km PARIS 11km STRASBOURG 22km LE MANS 19km

ANGERS 12km DIJON 20km ORLEANS 30km TOURS THE WORLD’S LEADING 15km LYON 62km LIGHT RAIL OPERATOR BORDEAUX 66km Creating more liveable cities through integrated public transport.

FRANCE

NOTTINGHAM 32km BERGEN 20km

GREATER MANCHESTER 92km AARHUS 12km

WATERLOO 19km

PORTO 67km

OPERATOR OF THE WORLD’S LARGEST LIGHT RAIL NETWORK: with 250km of double track GOLD COAST 13km NEWCASTLE 2.7km (in 2019)

MELBOURNE 250km 800KM OF LIGHT RAIL OPERATIONS around the world LILLE 18km

CAEN 16km GREATER BREST 14km PARIS 11km STRASBOURG 22km LE MANS 19km

ANGERS 12km DIJON 20km ORLEANS 30km LILLE 18km TOURS 15km LYON 62km CAEN 16km BORDEAUX 66km GREATER BREST 14km PARIS 11km STRASBOURG 22km LE MANS 19km

ANGERS 12km DIJON 20km ORLEANS FRANCE 30km TOURS 15km LYON 62km BORDEAUX 66km

FRANCE

NOTTINGHAM 32km BERGEN 20km

GREATER MANCHESTER 92km AARHUS 12km OUTSTANDING WATERLOO 19km

PORTO 67km

NOTTINGHAM 32km BERGEN 20km CUSTOMER

GREATER MANCHESTER 92km AARHUS 12km

WATERLOO 19km SATISFACTION

PORTO 67km .% up to across light rail operations around the world

GOLD COAST 13km NEWCASTLE 2.7km (in 2019)

MELBOURNE 250km

GOLD COAST 13km NEWCASTLE 2.7km (in 2019)

MELBOURNE 250km Light Rail: transforming our cities 5 6 Light Rail: transforming our cities wireless data collection. optimise tramavailability using yard managementsystemto and itincludesaninnovative a heritagebuildinginPreston the creationofanewdepot in The E-Classprojectincluded Transport . projects onbehalf ofPublic more than$250millionof Keolis Downerismanaging and maintenancetoAustralia. in rollingstock,manufacturing process, bringingworldleaders and Keolis tohelpoverseethe utilised experts fromDowner into servicein2017.We have tested andintroduced60trams Downer hascommissioned, trams forMelbourneandKeolis E-Class tramsarethelatest the GoldCoastlightrail. Melbourne andwithGoldLinQ of theNewPrestonDepotin has deliveredtheoverhaul In lightrail,Keolis Downer ambitions tobecomeareality. output, allowingconceptsand transition fromoutcometo processes toensureasmooth necessary skills,expertise and experts, Keolis Downerhasthe As experienced projectdelivery and developsuccessfulplaces. respond toagrowingeconomy public transportinorderto record levelsoffundingin Governments areinvesting on-budget. from conceptiontoreality, on-timeand ensuring aninfrastructureprojectmoves Project deliveryisthecomplex taskof DELIVERY SUCCESSFUL PROJECT whole-life-asset management. capacity tomanageongoing manager andoperatorwiththe proven abilityasbothaproject the pre-designphase.We have involvement ofoperatorsin such discussionsistheearly in Australia.Akey partof be appliedtotransportprojects Keolis Downer’scapacitycan we operate. value outofthenetworksthat to deliverandgetmaximum conditions meanweareable technology andoperating This diversityofnetworks, with notrafficlight priority. full trafficlightprioritylines to 8inMelbourne),orlineswith class fleetstomixed fleets(up power supply (Bordeaux),single Overhead wirestoground-level Melbourne (75percentshared). share theroadwithcars,like in where themajorityoflines fully separatedlinestoothers network,fromthosewith and maintainseverytypeof Keolis successfully operates À À in Melbourne. during aperiodofunprecedented growth Downer hasmaintained trampunctuality At 83.8%punctualityin 2016,Keolis SATISFACTION OVER 80% IN 2017 CUSTOMER - -

% %

SINCE 2013 IN NOTTINGHAM SATISFACTION CUSTOMER SINCE 2010 IN BERGEN SATISFACTION CUSTOMER Overcoming travel pain points .9% BERGEN PUNCTUALITY AT In Melbourne, we have driven satisfaction with the world’s GOLD COAST .9% oldest network to record levels. Research on ‘travel pain points’ OR EXCEEDING has led to continual information .7% NOTTINGHAM upgrades (e.g. more employees at key locations; the introduction of multimodal screens; app refreshes). TARGET IN 2017 BORDEAUX .2% Satisfaction with our 2,200 employees and information has risen every year since we took over in 2009, contributing to continual improvement in our overall customer satisfaction rating. 8 Light Rail: transforming our cities integrated intothefabricofcitylife. Delivering high,qualityaccessiblepublictransport OUR MISSION networks. people livingclosetoour passengers, employeesand standard –zeroinjuriesto highest possiblesafety We havesetourselves the Our promises–topassengers,communitiesandtransportauthorities. our servicesforallcitizens. employee skillsanddeveloping with clients,investingin building trustedrelationships environmental impactoftravel, businesses byreducingthe We createsustainable HARM ZERO 4 1 operations Sustainable Harm Zero lifecycle costs. and revenuewhilereducing to increaseservicequality and managementexpertise operations, commercial, to taxpayersbyusingour We provideaddedvalue 2 efficiency Economic improvements. both specialeventsandlasting – redesigningnetworksfor needs ofresidentsandclients foundation, weadapttothe the conditions.Fromthis can dependon,whatever We provideservicespassengers 3 excellence Operational HOW WE DO IT The five pillars of excellence.

The Keolis Downer approach is based on five pillars that reflect the entire lifecycle of the light rail network – from design and construction to start of operations, improving day-to-day performance and developing the network.

1 2 3 4 5

Engaging early Securing smooth Thinking Like Optimising Enhancing with transport launches and a Passenger operational network authorities takeovers performance capability

Each pillar has a set of To assist our teams on the processes and systems which ground, we provide a wealth guarantee that throughout each of central knowledge and phase we: support, including research centres staffed by our leading • Understand what public engineering, safety, operations transport authorities and and customer service specialists. passengers want Our success is evidenced • Transfer solutions that work by a record of world class and adapt them to local needs performance and continual • Work with suppliers, improvement across Australia transport authorities and and the world. stakeholders to continually improve results • Take account of future requirements to deliver the best value • Capture lessons and share success. Image supplied by TransLink 10 Light Rail: transforming our cities WITH AUTHORITIES ENGAGING EARLY Pillar #1 • • • • • • ensure serviceswillbe: specialist workshopstohelp through designreviewsand on ouroperational experience involvement includesdrawing to networkdesign.Early other partnerstoaddvalue (PTAs), projectbuildersand public transportauthorities experts workproactively with Our localandinternational networks performance lightrail Designing efficient,high extended lightrailnetworks. proven solutionstomaximisethebenefitsofnewand authorities offeringlocalandinternational expertiseand Keolis Downerworksinpartnershipwithpublictransport environmentally). Sustainable (financially and to residents(lownoise) Accessible andconsiderate and design) infrastructure, location Reliable (robust and layout) Convenient (stationaccess Fast (trafficlightpriority) much aspossible) Safe (separatedfromcarsas • • • patronage andcutcostsby: we havebeenabletogrow together. Acrossourprojects, all transportmodesworking lifestyle acrossthecitywith that matchdemandand networks helpsdeliverservices of integratedtransport light raillinesasthebackbone Our experience ofpositioning maximise growth Integrating transportto connections. termini withfrequent transport intomultimodal Funneling allpublic and capacity Coordinating timetables bus services frequency, complementary light raillinesfedbyhigh Redesigning networkswith pedestrian routes. pavements, greenspaces,and newcycleand delivered includenewurban plazas,wider plans fornewlightrailnetworks. Benefits streetscape improvements intoconstruction partners, councilsandresidents tobuild We workwithalllevelsofgovernment, More liveablecities APPROACH À À À À À À OUR À À À À À À the lightrailinvestment. Maximising thebenefitsfrom to wherewecanaddvalue Looking beyondourcontract open dialogue Offering transparent, solutions feedback, basedonproven Providing constructive experts locally Basing world-leading priorities fortheircity Understanding government

11 Light Rail: transforming our cities 12 Light Rail: transforming our cities LAUNCHES ANDHANDOVERS SECURING SMOOTH Pillar #2 continuity including: key tasksforseamless service for operation,wefocuson handed overtoKeolis Downer When existing networks are • • • • • • new lightrailservicesinclude: Our processesforlaunching processes andknowledge Transferring proven 16 newlightrailnetworkslaunchedortaken overglobally since2016. is basedonatestedapproachthatworkstimeandagain.Itpartofoureverydaybusiness. from thestart,andseamlesstransferofexisting networksto Keolis Downer. Oursuccess We drawonourglobalexperience todelivernewnetworksthatachievehighperformance and intheright place. and equipment areprepared briefings ensure allpeople Day 1readiness–auditsand faultlessly ensure systemswork outgoing operatorand replace ITownedbythe IT –highly-skilled teams strong workplacerelations accurate communicationfor Employee transfer–early, at road junctions). practice (eg.safedriving on Keolis Downerbest Trial runtestsbased mobilisation schedules tested andproven training basedon Employee recruitment/ understand theirnetwork own employees,sotheyfully drive tramsandtraintheir local managerstrainedto twinning networks,with Management trainingon experience andreducecosts. improve service andcustomer with multi-skilled employees we operate.Well-sized teams workforces foreachnetwork We createflexible, agile workforces Building highly-skilled safe useofthenetwork. and withcommunitiesonthe partners tocoordinatetasks reliability intraffic,withproject departments tomaximisetram We engagewithhighway rail networks. out acrossKeolis’ globallight rail safetyandhasbeenrolled engaging communitiesinlight – hasbeenhighly successfulin can weighasmuch30rhinos be alertaroundtrams-which pedestrians tolook,listenand Rhino campaigntoencourage The Yarra Trams BewareThe the network. communities onsafeuseof to coordinatetasks;andwith traffic; withprojectpartners maximise tramreliabilityin planners andoperatorsto actively engagewithroad launching anewnetworkand We take aholisticviewwhen quality fromday1 Ensuring safetyand women working atYarra Trams. a 67%increaseinthenumber of 1:240 toamaximumof1:50 and manager:employee ratiofrom Drivers roles,whichchanged introduction of Team Manager, employees includingthe have beenmadetosupport unions, significantimprovements the VictorianGovernmentand Working closely withemployees, ticket andtravelsafely. ensuring passengershaveavalid presence fromfirsttolasttram employees provideavisiblestaff officers andcustomerservice More than200authorised Tram Hub. Preston, Malvern, Southbankand Essendon, Glenhuntly, Kew, New depots -Brunswick,Camberwell, tram driversworkacrossnine entity. Today, morethan1,200 previous franchiseetothenew almost 2,000employeesfrom network in2009,transferring Melbourne’s iconicYarra Trams Keolis Downerstartedoperating employees Smooth transferof service delivery. and understandtheirimpacton employees workasoneteam Our openplandepotsmeanall Networks just launched, taken over or in mobilisation:

Greater Manchester, UK Transferred in July 2017, merging maintenance and operations employees from four companies into one organisation; 38 million passengers in 2016; 92km of lines.

Aarhus, Denmark Launched first phase of the network in 2017 with 12km of lines, 98km more lines to open early 2018 - will include tram-train operations with speeds up to 100 km/h.

Waterloo, Canada Due to open Summer 2018. Early involvement includes integrated bus/rail planning. 19km of lines.

Newcastle, Australia Due to open in 2019. 2.7km of lines running through the city centre. 14 Light Rail: transforming our cities THINKING LIKEAPASSENGER Pillar #3 understand ourpassengers. and insightfulresearchtotruly proactive customerengagement We buildonthesebasicswith employees trainedtoassist. response ofbackoffice including practicedrapid passengers duringdisruptions, quickly andqualifiedtoassist employees areavailable in placetoensuresufficient We havedetailedprocedures • • • • shoes’. Day-to-daythismeans: to ‘putyourself inpassengers’ business, andexpect everyone into everyaspectofour we buildcustomerexperience From tramstoptoboardroom, experience Enriching thecustomer understanding ofourpassengersandaculture focusedoncustomerservice. class customersatisfactionandcontinuousimprovement.Theresults aredrivenbydeep Keolis DownerhasadoptedtheThinkingLike aPassenger approach,deliveringworld where needed most. Employees –available real-time, on-demand Useful information– in weather adapted tochanges Clean trams–cleaning – attentivedrivingstyle High passengercomfort journey planner. ticketing withour existing technology tointegratebarcode We arenowpilotingworldfirst solutions, shortlisting200. then investigated2,000digital use ofnewtechnology. We to understandtrendsinpeople’s In 2015,wesetupadigitallab uncertainty andinconvenience. IT innovationstoremoveall personalised transport,using Our ultimateaimistoofferfully- for eachpassenger Informed traveltailored services. visitors onusinglocallightrail stations (e.g.airports)toguide of ambassadorsatgateway mobility andtheemployment events forpeoplewithreduced examples includefamiliarisation to meettheseneeds.Some public transportauthorities, or arrangeinitiativeswith services, staffingandtraining, different needs,thenmodify representatives tounderstand We meetpassengersandtheir all passengers Inclusive servicesfor multimodal information. windows alsoshowedreal-time on theinsideoftram will develop.Digitalimages route andsurroundingarea show passengershowthetram virtual realitysoftwareto In Bordeauxwehavetested trials World firsttechnology surrounding areas will develop. surrounding areaswilldevelop. passengers howtramroutesand virtual realitysoftwaretoshow a single app. We have also tested download ittotheirphoneusing to-door trip,buyaticket and Customers plantheirdoor- Making it easier to get around

We know our services are part of the daily lives of hundreds of thousands of Australians and we strive to make public transport the first choice for our customers whatever their reason to travel. It is crucial to us that despite the diversity of passengers, every customer feels that our service is designed with them in mind. On the Gold Coast, our focus on the local customer resulted in the development of innovative customer information systems, including the My G: app for mobile devices and passenger information at stops. In Melbourne, we are delivering the Route 96 Upgrade Project, which will result in low-floor trams, accessible stops and dynamic customer information along the whole route - a first in more than 100 years of . CONTINUAL

IMPROVEMENT

IN

PUNCTUALITY

ÀÀ On the Gold Coast, we have continually improved high punctuality since network launch in July 2014. Initiatives include monitoring performance data for patterns or issues and addressing them, training to manage small delays in real time, sharing drivers’ knowledge and feedback, regular cross-departmental analysis, and working with city authorities on efficient on-street operation. We are now achieving 100% punctuality against some of the world’s toughest targets. PERFORMANCE OPTIMISING OPERATIONAL Pillar #4 • • • • • safety culture basedon: our businessesdeveloptheir concern. Fromthatfoundation, clarifying safetyasourtop conflicting prioritiesand and punctuality, preventing the linkbetweenhighsafety are trainedtounderstand All Keolis Downeremployees Harm promise Acting onour Zero passengers aretravellingmoresafely andreliably yearafteryear. rail networksrivalsanyintheworld.Fromnewlinestoworld’soldesttramways,our Our planningandservicedeliveryexpertise meantheoperationalperformanceofourlight teams, etc. road authorities,emergency Working withcouncils,local safely near, thetram of howtotravelon,andlive we workandraiseawareness programmes toevaluatehow Continuous improvement observe workingpractice Safety ambassadorsto no matterhowsmall Investigating everyincident, reviewed byKeolis experts Annual actionplans and anticipatechallenges. incidents canbehandledbetter weekly reviewsassesswhether of on-timeservices.Daily and teams, withasharedobjective operations andmaintenance control byco-locating management andnetwork improvement inasset We drivecontinuous operations inreal-time. prevent faults, andwemanage systems anticipateand conditions, ourmaintenance adapt timetablestoseasonal planning toservicedelivery. We in ourday-to-daybusinessfrom High performanceisembedded operational performance Continually improving À À to Lyon football matches). new venues (e.g. takingupto14,000people Australian Opentennistournament),and 300,000 spectators toMelbourne’s regular festivals(e.g.takingatleast This approachcaterssuccessfully for • • • passengers, by: meeting theneedsofother special eventvenues,while capacity andreliabilityto We providethehighestpossible special events Effective planningfor for thecity. to ensurethebestservice Reviewing planswithPTAs to ensureplatformsafety Managing passengerflows increase frequencies so tramsareavailableto Scheduling maintenance

17 Light Rail: transforming our cities 18 Light Rail: transforming our cities CAPABILITY ENHANCING NETWORK Pillar #5 and infrastructure. additional investmentintrams minimises theneedfor accommodate growthwhich to identifynewways We lookbeyondourcontracts accommodate growth to Innovative timetables close faster. modifications sodoorsopen/ high demandstations,andtram managing passengerflowsat training tocutdwelltimes, stops throughrefresherdriver focus onfastdeparturefrom limit signs.Otherinitiatives improving thelocationofspeed impact onroadusers)and (while takingaccountofthe include trafficlightpriority transport androadauthorities reliability. Jointprojectswith ‘hot spares’toimproveservice to increasecapacityorprovide speed inordertoreleasetrams to improveaverageservice We constantly investigateways new options Increasing speedtocreate affordable costtoour governments. accommodate demandandmeetpassengerexpectations atan innovative operationalandassetmanagementsolutionsto transport authorities. Keolis Downerisrespondingwith and capacitychallengesforpublictransportoperators Across theworld,rapidpatronagegrowthiscreatingreliability patterns reliably. how wewilloperatenewservice impact study, andaplanshowing requirements, apassenger assessment ofanyinfrastructure change, weprovideatechnical Before presentingacasefor • • frequencies include: solutions toincrease Our proventimetabling interval timetables. networks tometro-style times onhighfrequency Moving fromfixed departure of theroute services onthebusiestparts Dedicated shortdistance improve passengercomfort. In addition,wetrialtechnology tomanagedemandand increase speed,capacityand reliabilityatefficientcost. infrastructure (e.g.termini androadjunctions)would efficient assetrenewal. We considerwhether remodelling as networkmaintainertooffer innovativechoiceson Our assetmanagementplanslookbeyondourrole Asset developmenttomeetemerging challenges Image supplied byTransLink MODERNISATION

LABORATORY

Melbourne’s Route 96 Brunswick East to St Kilda Beach is one of the city’s busiest tram routes carrying 39,700 passengers a day with a tram every six minutes during peak periods. The route was identified as a priority for upgrades under Keolis Downer’s management and is rapidly becoming a test case for how to modernise older tramway systems. While still underway, benefits of the upgrades so far include: • Creation of double track terminus - preventing delays of up to six minutes • Major junction redesign to create triple tracks – improving tram priority • Four stops made level access • High capacity trams • Partnership to trial passenger count sensors and lighting controls at stops • New public plaza and wider pavements.

The project is opening further discussions with the Victorian Government on new ways to combat challenges of high growth across the Yarra Trams network (12.5% in 2016) and ensuring safety in a network with 75% on-street operation. 20 Light Rail: transforming our cities the light railcycle. Working withpublictransportauthoritiesateverystageof DIFFERENCE THE KEOLISDOWNER • • • CAPABILITY NETWORK ENHANCING Pillar #5 challenges. to meetemerging Asset development growth to accommodate Innovative timetables create newoptions Increasing speedto • • • PERFORMANCE OPERATIONAL OPTIMISING Pillar #4 special events. Effective planningfor operational performance Continually improving promise Acting onour Zero Harm • • WITH AUTHORITIES ENGAGING EARLY Pillar #1 maximise growth. Integrating transportto performance tramnetworks Designing efficient,high • • • PASSENGER THINKING LIKEA Pillar #3 Personalised mobilityservices. all passengers Inclusive servicesfor experience Enriching thecustomer • • • HANDOVERS LAUNCHES AND SECURING SMOOTH Pillar #2 quality fromDay1. Ensuring safetyand subsidiaries Building robust,lean processes andknowledge Transferring proven focused oninnovation. and theworldleaderinlightrailoperations, Keolis Downeris As Australia’slargestprivatemultimodaltransportoperator, ABOUT TRANSPORT NEW WAYS OFTHINKING • • • of excellence for: network since1977,itisacentre maintained themultimodal where Keolis hasoperatedand the world.Located in Lyon project managersfromaround senior lightrailexperts and draws ontheexpertise of 30 Keolis’s Tram Excellence Centre tram excellence centre Expert supportfromour sharing servicesorparking. buses, heavyrail,metro,ride- demand, autonomousvehicles, our lightrailserviceswithon transport. Thatmeansintegrating is deliveryofoutstandingpublic enhance andsharemobilityasit Our focusisasmuchonhowto future. the and newwaysofthinkingabout knowledge ofexisting networks return onassetsrequiresdeep experiences andmaximisingthe delivering outstandingpassenger the uniqueneedsofeachcity, to tailorpublictransport Identifying newandbetterways maintenance costing Operation and and capacity speed, punctuality and modellingtoimprove Performance management Tram networkdesign systems andbestpractice. we areintroducingKeolis Downer change managementperiodwhen opportunities duringthecrucial months assessesprogressand A furtherauditaftersix the existing operator. assessing theperformanceof before transfer, including takes placethreemonths networks, areadinessaudit When wetake overexisting drawing onKeolis bestpractice. management couldbeimproved, whether operationsandsafety end ofthefirstyearadviseson schedule. Afurtherauditatthe and assessprogressagainst risks thatneedtobeaddressed before launchtoadviseonany one yearandthenthreemonths team carriesoutreadinessaudits new-build networks,thecentre’s passenger serviceandbeyond.On in preparingnewnetworksfor draw onthecentre’sexpertise Downer inAustraliaareableto The networksoperatedbyKeolis • • • information systems. collection andpassenger Ticketing, fare power supply) (e.g. signalling,track, Infrastructure maintenance refurbishment andrenewal Rolling stockmaintenance, systems toachieveresults New proprietarybusiness network assets. network assets. of-life managementoflightrail value formoneythroughwhole- proprietary approachtodeliver Similarly, Keolis Downerhasa transport planningdevelops. can beupdatedandreviewedas or metro-styletimetabling,and trunk andbranchstylesystems effective operations,whether enable themostefficientand system canmodelscenariosto such ascyclingandwalking,the rail, carshareandactivetransport Including roads,ferries,heavy and proposedtransportmodes. integration withboth existing networks aremaximisedthrough of newandexisting lightrail design systemensurestheimpact The newKeolis Downerservice asset management. improve bothservicedesignand proprietary businesssystemsthat Keolis Downerhasdeveloped

21 Light Rail: transforming our cities Delivering value through asset management

At Keolis Downer, digital In Melbourne, the Keolis technologies are bringing new Downer asset management possibilities in our approach approach has enabled the to asset management. We upgrading of 30% more are embracing examples of kilometres of track than technology that enable us to originally promised, at no extra provide better visibility of asset cost to the government. condition, to identify ways of Over the coming years, we increasing system reliability and will be embracing the ISO to improve the way data is shared 55001:2014 standard that for planning and decisions. requires organisations to Our approach to asset integrate planning to achieve management of the tram asset management objectives network assets is about: with other organisational activities, including financial, • Reducing operating costs human resources and other by extending the useful life support functions. of assets We expect this approach • Reducing technical and will deliver: commercial risks by providing an assurance that our • Revitalisation of more than engineering practices are safe 85 per cent of the fleet over • Improving the performance five years, with the creation of assets through smarter of more than 100 new jobs analysis of historical data • Double the amount of track • Creating opportunities to renewed across the network optimise asset investment annually from 5kms to planning and decisions. 10kms on average each year • Optimised transport services Digitisation of the asset during major projects and management approach has special events created new opportunities to automate and improve • Refurbishment of a further processes with more than 140 six iconic W-Class trams, systems and applications in the investing in the heritage Keolis Downer digital portfolio. and cultural significance of Melbourne’s tram network. from thetimeplanningbegan. increased bymorethan30% metres ofthelightrailstations that propertyvalueswithin800 Recent researchhasalsofound integration withbusservices. usage througheffective increase inpublictransport Southport, anddrivinga25% investment, particularly in with delivering$6billionof light railhasbeencredited the Keolis Downeroperated spine ofthefamouscoastline, Running 13kmdownthe than justatransportservice. already proventobemuchmore rail inagreenfieldsiteandhas 2014 asAustralia’sfirstlight Australia –G:linkopenedin Gold Coast,Queensland, in decline. that hadoftenpreviously been but alsobusinessestoareas attracting notonly residents and mediumdensityareas, increases theliveabilityofhigh congestion andpollution social inclusion,reducestraffic Public transportincreases by Keolis atthecentreofmany. the globe,withlightrailprojectsoperated of thesuccessfulrenewalcitiesacross Efficient publictransportisa key element URBAN RENEWAL LIGHT RAILDRIVING residential units. retail spaces,restaurantsand stops whichincludesoffices, around eachofthelightrail development isnowunderway to lightrail.Significant bus planstobeconverted further 17kmofhighfrequency open in2018,withplansfora be operatedbyKeolis isdueto new 19kmlightrailnetworkto Waterloo, Ontario,Canada–a and viableoptionforall. public transportanattractive convenient servicesthatmake delivering fast,frequentand city andactivitycentresby connections betweenthe Keolis Downeraimstoimprove in 2019,lightrail. buses, ferriesand,commencing transport offerthatincludes we willoperateanintegrated the NewcastleTransport brand, network on1July 2017.Under the keys tothepublictransport Newcastle, Keolis Downertook Newcastle, NSW, Australia–In

23 Light Rail: transforming our cities CONTACT Keolis Downer +61 2 8073 4068

Level 3, T1, Triniti Business Park 39 Delhi Road, North Ryde, NSW 2113, Australia [email protected] www.keolisdowner.com.au 112017.01 112017.01