NSW Multicultural Health Services Directory NSW Multicultural Health Services Directory 2016

Contents

Who is the resource for? 1 Health Care Interpreter Service NSW Service for the Treatment & Phone Contact 7 Rehabilitation of Torture and Trauma Multicultural Health Services & Programs 1 Survivors (STARTTS) 12 Translating & Interpreting Service (TIS) 8 Multicultural HIV/AIDS & How the Public Health System works 1 Hepatitis C Service 13 Local Health District Contacts in Local Health Districts 1 Multicultural Health 8 Diversity Health Coordinators 13 Diversity Health Institute (DHI) 14 Local Health Districts Contact Numbers 2 Contact Numbers of the LHDMHS 9 Transcultural Mental Health Centre (TMHC) 14 Community Services 3 Some LHD’s also employ the following 10 Multicultural Problem Multicultural Staff Multicultural Health Program 3 Gambling Service 14 Development Officers 10 NSW Education Program on Female Multicultural Health Principles 4 Bilingual Counsellors 10 Genital Mutilation (NSWFGM) 15 What are the program’s Multicultural Health Women’s Health at Work 15 policy principles? 4 Promotion Officers 10 Primary Health Networks (PHN) 16 Multicultural Aged Advisors/Workers 10 Policy Guidelines 5 Ethnic Obstetric Liaison Officers 10 Non-Government Organisations 17 Who’s Who in Multicultural Health 6 Multicultural Health Liaison Officers 11 Drug and Alcohol Multicultural The services and the people who Bilingual Community Educators (BCEs) 11 Education Centre (DAMEC) 17 work in them 6 Sessional Bilingual Health Workers 11 Red Cross 17 Local Health District Based Services Family Planning NSW Health and Programs 6 Statewide Services and Programs 12 Multicultural Services 18 Health Care Interpreting and NSW Multicultural Health Immigrant Women’s Health Service 18 Translating Services 6 Communication Service (MHCS) 12 Cancer Council NSW 18 NSW Refugee Health Service 12 NSW Multicultural Health Services Directory 2016

Multicultural Disability Advocacy Liverpool City Council 26 Wollongong City Council 33 Association of NSW 19 Council 26 Wyong Shire Council 33 Multilingual Quitline 19 Marrickville Council 26 Community Relations Commission 19 27 Mosman Council 27 Ethnic Communities’ Council of NSW 20 North Council 27 National Prescribing Service 20 Orange City Council 28 Medicines Line 20 Parramatta City Council 28 Local Government 21 Penrith City Council 28 Ashfield Council 22 Randwick City Council 29 Auburn City Council 22 Rockdale City Council 29 Bankstown City Council 22 Ryde City Council 29 Bathurst Regional Council 23 Shellharbour City Council 30 23 Shoalhaven City Council 30 Camden Council 23 Snowy River Shire Council 30 Campbelltown City Council 24 Strathfield Municipal Council 31 Council 24 Council 31 City of Canterbury Council 24 Council 31 25 Council 32 Holroyd City Council 25 Council 32 Hurstville City Council 25 32 Council 26 Willoughby City Council 33

NSW Multicultural Health Services Directory 2016 1

Who is this resource for? How the Public Health System Local Health Districts Works

This resource is produced primarily for For a description of the organization and There are 15 Local Health Districts in health, community services and Non structure of the NSW Ministry of Health, NSW as of 1 January 2011. Eight Local Government Organisations working with see the website: health.nsw.gov.au/aboutus Health Districts (LHDs) cover the Sydney culturally and linguistically diverse (CALD) metropolitan region, and seven cover rural communities in . and regional NSW.

Contact Numbers for these LHDs are listed Multicultural Health Services on the next page. and Programs If you need to find which LHD you live in The NSW Government and the NSW and what services may be available in your Ministry of Health are committed to LHD click onto: ensuring an equitable health system that health.nsw.gov.au/lhd/pages/default.aspx ensures that cultural and linguistic diversity is at the heart of service planning, service delivery and policy development. NSW Multicultural Health Services Directory 2016 2

Contact Numbers of the Local Tel: (02) 4320 2111 Central Coast Health District Fax: (02) 4320 2477 Tel: (02) 4222 5000 Illawarra Shoalhaven In addition to the eight metropolitan and Fax: (02) 4253 4878 seven rural and regional LHDs, there are two Nepean Blue Tel: (02) 4734 2000 specialist networks focusing on Children’s Mountains Fax: (02) 4734 3737 Paediatric Services another on Justice Health Tel: (02) 9462 9955 & Forensic Mental Health and a third will Metropolitan NSW Fax: (02) 9926 6025 operate across the public health services Local Health Districts Tel: (02) 9540 7756 South Eastern Sydney provided by the three facilities operated by Fax: (02) 9540 8757 St. Vincent’s Health including St. Vincent’s Tel: (02) 8738 6000 Hospital Darlinghurst, the Sacred Heart Fax: (02) 8738 6001 Hospice and St Joseph’s at Auburn. Tel: (02) 9515 9600 Sydney Fax: (02) 9515 9610 Tel: (02) 9845 5555 The Sydney Children’s Tel: (02) 9845 0000 Western Sydney Fax: (02) 9845 9901 Hospitals Network Fax: (02) 9845 3489 Far West Tel: (08) 8080 1333 St.Vincent’s/Mater Tel: (02) 8382 1111 Health - Sydney Tel: (02) 4921 4922 Hunter New England Justice and Forensic Tel: (02) 9700 3000 Fax: (02) 4921 4959 Mental Health Fax: (02) 9700 3493 Tel: 1800 726 997 Mid North Coast Fax: (02) 6588 2947 Rural and Regional Tel: (02) 6933 9100 Murrumbidgee NSW Local Health Districts Fax: (02) 6933 9188 Tel: (02) 6620 2100 Northern NSW Fax: (02) 6621 7088 Tel: (02) 6213 8336 Southern NSW Fax: (02) 6299 6363 Tel: (02) 6841 2222 Western NSW Fax: (02) 6841 2225 NSW Multicultural Health Services Directory 2016 3

Community Services Multicultural Health Program

The NSW Ministry of Health strives to This program aims to improve the ensure that our culturally and linguistically health and health care of people from diverse (CALD) communities have the same culturally and linguistically diverse access to health services and information (CALD) backgrounds, using effective and and the same quality of care as their appropriate public health services, as well as fellow residents. prevention and health promotion programs.

The NSW Ministry of Health works with communities to identify their health needs, set up support groups, provide information on a range of health topics in different languages, and assist refugees with their health needs. NSW Ministry of Health also assists health staff to work with ethnic communities and to develop cultural competence in the delivery of services. NSW Multicultural Health Services Directory 2016 4

Multicultural Health Principles

What are the program’s policy principles? 4. People from culturally, religiously and linguistically diverse backgrounds will 1. People from culturally, religiously and have an opportunity to contribute to linguistically diverse backgrounds will decisions about health services that have access to appropriate health affect them. information. 5. Multicultural health programs and 2. People from culturally, religiously and services will be evidence-based and/or linguistically diverse backgrounds will support best practice in the provision of have access to quality health services health services in a culturally, religiously that recognise and respect their and linguistically diverse society. linguistic, cultural and religious needs.

3. Health policies, programs and services The Multicultural health principles are found in the will respond in an appropriate way to “Policy and Implementation Plan for Healthy Culturally the health needs of people from Diverse Communities 2012 – 2016”, page 3. culturally, religiously and linguistically diverse backgrounds.

NSW Multicultural Health Services Directory 2016 5

Policy Guidelines

The NSW Ministry of Health has developed 1. Policy and Implementation Plan for 5. Multilingual Health Resources by AHS, the NSW Health Policy & Implementation Health Culturally Diverse Communities: DoH and NGOs Funded by NSW Health Plan for Culturally Diverse Communities 2012-2016 (Guidelines for Production) GL2005_032 2012-2016 to make sure health services http://www0.health.nsw.gov.au/policies/ http://www0.health.nsw.gov.au/policies/ meet the needs of all people of CALD pd/2012/pdf/PD2012_020.pdf GL/2005/pdf/GL2005_032.pdf communities. All public health system 2. Interpreters - Standard Procedures for 6. Culturally & Linguistically Diverse (CALD) employees are required to follow this Plan Working with Health Care Interpreters Carer Framework: Strategies to Meet the which follows on from: http://www0.health.nsw.gov.au/policies/ Needs of Carers (GL2009 _018) pd/2006/pdf/PD2006_053.pdf http://www.health.nsw.gov.au/carers/ Publications/cald-carers-framework.pdf 3. Refugee Health Plan 2011-2016 http://www0.health.nsw.gov.au/policies/ 7. Asylum Seekers - Medicare Ineligible - pd/2011/pdf/PD2011_014.pdf Provision of Specified Public Health Services 4. Multilingual Mental Health Plan http://www0.health.nsw.gov.au/policies/ 2008 - 2012 (PD 2008_067) pd/2009/pdf/PD2009_068.pdf http://www0.health.nsw.gov.au/policies/ pd/2008/pdf/pd2008_067.pdf NSW Multicultural Health Services Directory 2016 6

Who’s Who in Multicultural Health?

The services and the people who work Local Health District Based Services in them and Programs

Central Administration Health Care Interpreting and Translating Services Responsibility for multicultural health rests with the Primary Health and Community Patients, their families and carers who do All interpreting services are free of charge to Care Branch. not speak English as a first language or who the patient, carers and family members. are Deaf have the right to free, confidential It is NSW Health Policy that health care and professional interpreters when they use interpreters must be used in all health care public health services. situations where communication is essential Professional interpreters must be used in all including, admission, consent, assessment, patient care settings to promote effective counselling, discharge, explanation of communication, ensure quality and safety treatment, associated risks and side effects, in patient care and to minimise potential health education and medical research and adverse events. day only surgery. Professional interpreters There are five Health Care Interpreter enable patients to ask questions about Service (HCIS) centres across NSW. The their condition, the proposed treatment or Health Care Interpreter Services operates procedure and risks associated with it. across NSW, 24 hours a day, 7 days a The need for an interpreter should be week to ensure that non-English-speaking recorded in a prominent place on the patients/clients are able to communicate patient’s/client’s medical record. effectively with any health provider of the NSW health service. NSW Multicultural Health Services Directory 2016 7

Health Care Interpreter Service Local Health District Telephone Phone Contacts Sydney LHD (02) 9515 0030

Illawarra - Shoalhaven LHD (02) 4223 8540

Murrumbidgee & Southern NSW LHD 1800 247 272

Northern Sydney (02) 9912 3800

Business Hours: (02) 4924 6285 Hunter & New England After Hours: (02) 4921 3000

Central Coast Northern NSW 1800 674 & Mid North Coast Greater Western NSW (outside Hunter & New England)

South Western Sydney LHD (02) 8738 6088

Western Sydney Local Health District (WSLHD) (02) 9912 3800 NSW Multicultural Health Services Directory 2016 8

Translating and Interpreting Service Local Health District Contacts in (TIS) - 131 450 Multicultural Health

The Translating and Interpreting Service Multicultural Health Units in Local Health The ranges of services provided by (TIS National) is an interpreting service Districts implement and monitor a range of Multicultural Health Officers include: provided by the Department of Immigration programs to facilitate equitable access to research, planning, consultancy, community and Border Protection to provide health care for individuals from culturally development and capacity building, health interpreting services for people who do and linguistically and linguistically diverse education, health promotion and training. not speak English and for agencies and communities. The role and functions of In some LHDs these officers are also businesses that need to communicate with Multicultural Health Units may vary and designated bilingual health staff providing their non-English speaking clients. If your will respond to local needs and population direct health care to patients of the NSW client does not speak English they can still demographics. These Multicultural health system. contact services. To do that they need to Health Workers can also work with call the TIS on 13 14 50, say where they are mainstream services to build the capacity You should contact your LHD multicultural from and what language they speak. If they of these services to provide accessible and health worker to determine what services can say that in English it is easier, but if they appropriate services to CALD clients. may be available in your LHD. can’t the interpreter will work it out. The Multicultural Health Officers perform Depending on what language they speak, Local Health District-wide roles where they may have to wait on the phone until appropriate, and are guided by the Policy they find an interpreter. The interpreter and and Implementation Plan and their LHD your client - together will then phone the Multicultural Health Plan under the direction service. The interpreter and the service will of the Local Health Network Director for talk together with your client on the same Multicultural Health. Phone line. For more information about the TIS service in multiple languages, please visit: tisnational.gov.au/en/Non-English-speakers/ Frequently-Asked-Questions? NSW Multicultural Health Services Directory 2016 9

Contact numbers of the Local Health District Telephone & Fax Local Health District T: (02) 9562 0500 Sydney Multicultural Health Service F: (02) 9562 0501 T: (02) 9845 5555 Western Sydney F: (02) 9845 9901 T: Direct: (02) 9382 8676, Main: (02) 9382 8670 South Eastern Sydney F: (02) 9382 8651 T: (02) 4221 6770 Illawarra-Shoalhaven F: (02) 4221 6722 T: (02) 9840 3768 South Western Sydney F: (02) 9840 4100 T: (02) 8968 3406 Northern Sydney F: (02) 8877 5320 T: (02) 4320 3048 Central Coast F: (02) 4320 2562 T: (02) 4924 6284 Hunter & New England F: (02) 4924 6287 T: (02) 4734 1600 Nepean Blue Mountains F: (02) 4734 1601 Western NSW T: (02) 6363 8030 Far West T: (08) 8080 1333 Murrumbidgee T: (08) 8080 1212 Southern NSW T: (02) 4475 1690 Northern NSW T: (02) 6656 7676 Mid North Coast T: (02) 6656 7676 T: (02) 9367 1100 St.Vincent’s Hospital Network F: (02) 9367 1199 Sydney Children’s Hospital T: (02) 9382 1111 T: (02) 9845 0000 Westmead Children’s Hospital F: (02) 9845 3489 NSW Multicultural Health Services Directory 2016 10

Some Local Health Districts also employ the following:

Multicultural Staff Development Officers Bilingual Counsellors Multicultural Aged Advisors/Workers The role of these officers is to train health Usually based at community health centres, A number of Local Health Districts employ care providers and public contact staff these counsellors provide a variety of Multicultural Aged Workers/Advisors whose within the health system to develop cultural prevention and treatment services, including job is to advise on and improve quality of competency skills. Part of this training mental health assessment, counselling, care for older people of CALD communities involves teaching health care providers consultancy services and referral. They also and help them access the right services and other staff to work effectively with help develop support groups for people and facilities. interpreters when caring for clients of non- experiencing mental health problems, and English speaking background. Multicultural for those who care for them. Ethnic Obstetric Liaison Officers Staff Development Officers also help health These officers provide antenatal and service managers develop skills to work with Multicultural Health Promotion Officers postnatal information, education and a culturally diverse workforce. These officers are employed in a number support to women of CALD communities. of Local Health District Services to design, These specialist staff members act as a These officers are employed in some, but implement and evaluate health promotion bridge between existing maternity services not all, Local Health Districts. In some programs for people from linguistically and and women of CALD backgrounds. A districts, training to enable staff to work culturally diverse backgrounds. They also number of Local Health districts employ effectively with interpreters can be arranged advise on evidence based health promotion these specially trained workers (In Sydney through the Health Care Interpreter Service. strategies and build the capacity of South West the workers care called BEPEs Multicultural Health workers. and work with the maternity services and home visiting). NSW Multicultural Health Services Directory 2016 11

Multicultural Health Liaison Officers Bilingual Community Educators (BCEs) Based in mainstream services, such as Bilingual Community Educators work in hospitals and community health centres, a number of Local Health Districts where Multicultural Health Liaison Officers act as a they provide health promotion programs in bridge between people from diverse cultural many community languages for non-English and linguistic backgrounds and health speakers. These programs recruit people services. They do this by liaising between from their own communities to provide health consumers of CALD backgrounds information on issues such as women’s and staff based in hospitals and other health, health for older people, health for health services, including community health, new arrivals, and health services. mental health, aged and disability services, and women and children’s health. They Sessional Bilingual Health Workers may provide cultural awareness education Sessional Bilingual Health Workers deliver and support for health professionals in health information and education on mainstream services, and provide health topics relating to Alcohol and Other Drugs, information and education to CALD Women’s Health, Health Promotion and health consumers. Child Protection in languages other than English. They also carry out research to improve the health of people from diverse cultural backgrounds. NSW Multicultural Health Services Directory 2016 12

State-wide Services and Programs

Some multicultural health services, although NSW Refugee Health Service NSW Service for the Treatment and based in a specific Local Health District The NSW Refugee Health Service aims to Rehabilitation of Torture and Trauma Service, act as information and service protect and promote the health of refugees Survivors (STARTTS) centres for the whole of NSW. These and people of refugee-like backgrounds STARTTS is an affiliated health organisation services include: living in NSW. that receives core funding from NSW Health The Service: and aims to assist refugees and people from NSW Multicultural Health Communication • Provides support to health workers refugee-like backgrounds recover from their Service (MHCS) working with refugees experiences of torture and/or trauma and This service works to ensure that quality • Trains health service providers and GPs build a new life in Australia. health information is readily available for on refugee health NSW culturally and linguistically diverse • Develops resource materials The service provides: communities. It undertakes social research • Delivers health information and health • Counselling in conjunction with key tertiary institutions promotion activities to refugees • Group therapy develops innovative communication • Provides clinical health assessment and • Group activities and outings models and provides a translation service. referral via three clinics based • Camps and groups for children and MHCS runs a multilingual website with in young people health information in 50 languages as • Advocates for the health needs of • Community development and well as hosting consultations to identify refugees health promotion the ongoing health needs and issues of • Facilitates the conduct of research on • Training for health professional working NSW culturally and linguistically diverse refugee health needs and service delivery with refugees and conducts research communities. T: (02) 8778 0770 T: (02) 9794 1900 T: (02) 8753 5047 F: (02) 8778 0790 F: (02) 9794 1910 F: (02) 8753 5002 E: [email protected] E: [email protected] E: [email protected] W: swslhd.nsw.gov.au/refugee W: startts.org F: facebook.com/mhcsnsw W: mhcs.health.nsw.gov.au NSW Multicultural Health Services Directory 2016 13

Multicultural HIV/AIDS and Hepatitis Service Diversity Health Coordinators The Diversity Health Coordinators The Multicultural HIV and Hepatitis Service The Diversity Health Coordinator model listed by Hospital undertakes a range of health promotion exists in SESLHD, ISLHD, SCHN Randwick and research activities as well as providing Campus and SVH. It is located, managed Hospital Telephone bilingual/bicultural support to people living and funded by each hospital. The Calvary Hospital (02) 9553 3000 with HIV and/or Hepatitis. fundamental role of the Diversity Health Coordinator position focuses on providing Bilingual/Bicultural workers from 20 Sydney Children’s Hospital (02) 9382 3343 accessible, appropriate and sensitive health language backgrounds are involved in care for everyone. It targets population Sydney Hospital/ implementing initiatives in community (02) 9382 7547 groups experiencing difficulties accessing Sydney Eye Hospital development, health promotion and media services, improving their health literacy advocacy, as well as in a clinical support St George Hospital (02) 9113 2419 and access to services with a strong focus program for people affected by HIV and on those of culturally and linguistically St Vincent’s Hospital (02) 8382 3093 Hepatitis C. Community development diverse backgrounds. The work of the and health promotion projects may target Diversity Health Co-ordinators includes Sutherland Hospital (02) 9540 7013 particular CALD communities or sub-groups educating staff on diversity-friendly within communities (such as gay men, or practices, improving hospital processes Prince of Wales Hospital (02) 9382 3306 sex workers). and developing information materials for The service, funded by the AIDS and patients, families and carers. Royal Hospital for Women (02) 9382 6111 Infectious Diseases Unit at NSW Health, and based in the Sydney Local Health Diversity Health Coordinators work in Network, also manages state-wide and partnership with key internal and external Wollongong Hospital (02) 4223 8592 national projects. stakeholders such as Multicultural Health Port Kembla District Hospital Units, which provide advice and support in (02) 4223 8592 Illawarra Shoalhaven Local T: (02) 9515 1234 relation to multicultural health. (02) 4223 8593 Health District 1800 108 098 F: (02) 9550 6815 E: [email protected] W: mhahs.org.au NSW Multicultural Health Services Directory 2016 14

Diversity Health Institute (DHI) Transcultural Mental Health Centre (TMHC) Multicultural Problem Gambling Service The Diversity Health Institute supports The Transcultural Mental Health Centre The Multicultural Problem Gambling Service health staff to adopt a diversity - friendly (TMHC) is a free state-wide service that for NSW (MPGS) is a state wide service approach to address the challenges and aims to facilitate access to quality mental offering free face-to-face or Telephone opportunities for health services in NSW. health services for people of culturally and counselling and information in a preferred The DHI develops and delivers a range of linguistically diverse backgrounds. language to problem gamblers and health promotion, clinical services, research, The TMHC provides: their families from non-English speaking education and training programs. • Providing clinical care and free mental background. Community education health clinical consultation and programs are also available. The specific units of the Diversity Health assessment service to individuals, Institute are: families, children, young people, The MPGS has a panel of qualified adults and older people living in NSW counsellors covering a variety of languages • Developing mental health and cultural backgrounds. The main office promotion, prevention, and early is located at Cumberland Hospital in North intervention campaigns Parramatta, however confidential assistance • Providing leadership in is currently provided in 24 languages at transcultural mental health policy locations across NSW. development, planning and research, organisational and workforce T: (02) 9912 3850 development F: (02) 8838 2165 E: [email protected] Main switch: (02) 9912 3850 W: dhi.health.nsw.gov.au Information & clinical consultation line: (02) 9912 3851 Toll free: 1800 648 911 F: (02) 9840 4180 E: [email protected] W: dhi.health.nsw.gov.au/tmhc NSW Multicultural Health Services Directory 2016 15

NSW Education Program on Female Genital Women’s Health at Work Mutilation (NSWFGM) The Women’s health at Work Program The NSW Education Program on Female This multidisciplinary model of service works in partnership with employers and Genital Mutilation (NSWFGM) is based delivery combines clinical, education and other key stakeholders to improve the within the Diversity Health Institute (DHI) community development expertise through health of women in the workplace who Local Health District Western. The Program a small team of staff, which is augmented are from culturally and linguistically diverse is a specialist women’s service with a s by the services of Bilingual Community communities. The program aims to build the tate-wide focus instigated to educate health Workers (BCW) from the targeted capacity of women, employers and service and allied health professionals, and to work communities. NSW FGM provides services providers to gain better health outcomes with women, girls and their families from in the city, metropolitan and regional areas and focuses on social and preventative FGM affected communities now resident of NSW. health education, community development in NSW, on the complex traditional and and the promotion of workplace rights and cultural issues of FGM. Denise Maguire occupational health and safety. NSW FGM Model of Service includes: Management & Project Support Officer T: (02) 9840 3877 Vivienne Strong • Facilitating access to health services F: (02) 9840 3004 Program Manager for women, girls and their families E: [email protected] T: (02) 9840 4182 at risk of the practice W: dhi.health.nsw.gov.au F: (02) 9840 4100 • Strengthening community action to E: [email protected] prevent the practice of female genital W: dhi.health.nsw.gov.au mutilation through community development, education, information and support • Delivering professional education and training for health care professionals NSW Multicultural Health Services Directory 2016 16

Primary Health Networks (PHN) Primary Health PHN Contact PHN Contact PHN Operator PHN CEO Name The Australian Government is committed Network Phone Number Email Address to delivering an efficient and effective Central and EIS Health Limited Dr Michael Moore (02) 9799 0933 [email protected] primary health care system through the Eastern Sydney establishment of PHNs. Evidence indicates that health systems with strong integrated Northern Sydney Northern Sydney Ms Lynelle Hales (02) 9432 8250 [email protected] primary health care at their core are both Medicare Local Ltd effective in improving patient outcomes and experiences and efficient at delivering Western Sydney Wentwest Limited Mr Walter Kmet (02) 8811 7100 [email protected] appropriate services where they are needed most. Nepean Blue Wentworth Ms Lizz Reay (02) 4708 8100 [email protected] On 1 July 2015, 31 PHNs were established Mountains Healthcare Limited to increase the efficiency and effectiveness South Western South Western of medical services for patients, particularly Sydney Medicare Mr Rene Pennock 1300 179 765 [email protected] Sydney those at risk of poor health outcomes, and Local Ltd to improve coordination of care to ensure patients receive the right care in the right South Eastern NSW Coordinare Limited Ms Dianne Kitcher 1300 069 002 [email protected] place at the right time. PHNs will achieve these objectives by working directly with Hunter New England Mr Richard HNECC Ltd (02) 4302 0205 [email protected] general practitioners, other primary health and Central Coast Nankervis care providers, secondary care providers and hospitals to facilitate improved North Coast outcomes for patients. North Coast Medicare Local Mr Vahid Saberi (02) 6618 5400 [email protected] (NSW) Ltd The Government has agreed to six key Western Health priorities for targeted work by PHNs. These Western NSW Mr Andrew Harvey 1300 699 167 [email protected] Alliance Ltd are mental health, Aboriginal and Torres Strait Islander health, population health, Murrumbidgee Mr James Murrumbidgee (02) 6923 3100 [email protected] health workforce, eHealth and aged care. Medicare Local Ltd Lamerton NSW Multicultural Health Services Directory 2016 17

Non-Government Organisations

NSW Health also provides grants to a range Drug and Alcohol Multicultural Education Red Cross of non-government organisations (NGOs). Centre (DAMEC) Tenant Connect, Telecross, Good Start They are usually charitable or voluntary Funded by NSW Health, DAMEC’s primary Breakfast Clubs, Migration Support agencies providing health related services to role is to assist alcohol, tobacco and other Programs, Save a Mate peer harm multicultural communities. drug services in developing a capacity minimisation, Young Parents residential and to provide competent prevention and outreach support program, Talk Out Loud The NGOs targeting non-English treatment services to CALD communities. Youth mental health awareness. speakers are: DAMEC’s services include: training to Veronica Ross drug & alcohol and community workers, General Manager, Operations NSW research into drug and alcohol issues A: Level 4, 464 Kent St, Sydney NSW 2000 within CALD communities to inform policy T: (02) 9290 8941 and service development, community F: (02) 9229 4244 liaison, consultancy, information provision M: 0418 698 094 which includes listing of bilingual D&A E: [email protected] professionals and multilingual material. W: redcross.org.au

Admin Manager T: (02) 8706 0150 F: (02) 8706 0154 E: [email protected] W: damec.org.au NSW Multicultural Health Services Directory 2016 18

Family Planning NSW Health Multicultural Immigrant Women’s Health Service Cancer Council NSW Services Funded by NSW Health and located in As a diverse and community-focused Family Planning NSW Fairfield Multicultural Fairfield and Cabramatta, the role of organisation, operating in a state that Services provides a range of sexual and the service includes health promotion, houses approx 40% of Australia’s culturally reproductive health services for women information provision and referral services and linguistically diverse (CALD) population, and men of all ages. We especially cater for as well as free English lessons and free legal the Cancer Council of NSW reaches out, people from diverse cultural and linguistic advice to women of non-English speaking connects, engages and works with all backgrounds. Our team of female doctors, background. Free childcare is available to communities to understand what their nurses, and health promotion officers can women accessing the service’s programs. needs are and how we can support them provide information and consultation on within our mission, programs and services. sexual and reproductive health issues. E: [email protected] W: immigrantwomenshealth.org.au The Cancer Council has maintained a The services offered by Family Planning long-term commitment to running NSW are friendly and confidential. We also Fairfield suitable programs, events and activities provide education services and information T: (02) 9726 4044 and providing information and resources sessions for groups and our facilitators have F: (02) 9726 4928 in other languages besides English to help experience working with interpreters. Health people from CALD backgrounds prevent care interpreters can be arranged for clinical Cabramatta and manage cancer in their lives. For more appointments when necessary. T: (02) 9726 1016 information on Cancer Council services and F: (02) 9728 7312 programs and how to get involved with Talkline: 1300 658 886 the work of the Council, please contact (8.30am-5pm, Mon-Fri) the Manage, Cultural Diversity, Ms Georgia TTY (for Deaf): (02) 8752 4360 Zogalis. T: (02) 9754 1322 F: (02) 9754 1676 Cancer Council NSW W: fpnsw.org.au Cancer Helpline: 13 11 20 (9am-5pm, Mon-Fri) T: (02) 9334 1900 W: cancercouncil.com.au NSW Multicultural Health Services Directory 2016 19

Multicultural Disability Advocacy Multilingual Quitline Multicultural NSW Association of NSW Quitline–trained multilingual smoking Multicultural NSW promotes community The Multicultural Disability Advocacy cessation advisors offer free, confidential harmony and social cohesion. It is the Association of NSW (MDAA) is the peak and professional advice on all aspects of lead agency for implementing the policy organisation for people from non-English quitting smoking. and legislative framework to support speaking backgrounds (NESB) with disability, multicultural principles in NSW. their families and carers in NSW. MDAA is A free follow-up call service is also available: the only advocacy service in NSW available • Arabic Quitline 1300 7848 03 T: (02) 8255 6767 specifically to people from NESB with • Chinese (Cantonese and Mandarin) 1300 651 500 (Interpreting & disability. The aim of MDAA is to promote, Quitline 1300 7848 36 Translation) protect and secure the rights and interests • Vietnamese Quitline 1300 7848 65 F: (02) 8255 6868 of people from NESB with disability, their • Korean speakers can call W: multicultural.nsw.gov.au families and carers in NSW. 1300 7848 23 and leave a message to be called back by a Quitline Advisor with T: (02) 9891 6400 an interpreter 1800 629 072 F: (02) 9897 9402 NSW Multicultural Health E: [email protected] Communication Service W: mdaa.org.au T: (02) 8753 5047 F: (02) 8753 5002 E: [email protected] W: mhcs.health.nsw.gov.au NSW Multicultural Health Services Directory 2016 20

Ethnic Communities’ Council of NSW NPS Medicinewise Medicines Line The Ethnic Communities’ Council of NSW Independent, evidence-based and If you have questions about medicines, (ECC) is the peak body for all culturally and not-for-profit, NPS MedicineWise enables how to take them, possible side effects or linguistically diverse communities in New to make the best decisions interactions with other medicines call NPS South Wales. about medicines and medical tests. Our Medicines Line on 1300 633 424 work with culturally and linguistically diverse Monday–Friday, 9am–5pm AEST, for the Their mission is to promote principles (CALD) communities includes: cost of a local call (calls from mobiles may of multiculturalism and work vigorously cost more). If you need an interpreter, call towards further development of a • Publication of Medimate, Medicines List TIS National on 131 450 and ask to speak to multicultural society. and brochures on health conditions the NPS Medicines Line on 1300 633 424. in 10 languages (Arabic, Cantonese, T: (02) 9319 0288 Croatian, Greek, Italian, Korean, T: (02) 8217 8700 E: [email protected] Macedonian, Mandarin, Spanish, F: (02) 9211 7578 W: eccnsw.org.au Vietnamese) E: [email protected] • Education sessions on specific health W: nps.org.au topics through ethnic community groups

T: (02) 8217 8700 F: (02) 9211 7578 E: [email protected] W: nps.org.au NSW Multicultural Health Services Directory 2016 21

Local Government

The health of CALD communities can be Local Government is required, through the In some Local Government Areas, CALD significantly worse than the health of the Local Government Act, 1993 “to exercise communities may constitute up to 50% broader population due to the inequities its functions in a manner that is consistent of the population. So for many councils, they face. Many councils have a long with and actively promotes the principles of planning for the needs of CALD residents history of working in partnership with multiculturalism”. LGSA supports this role is integral to their work; for other CALD communities on social, economic, for Local Government with the following councils, where CALD communities are environmental and civic issues. In fact, policy statement: “Local Government smaller, services and programs for CALD every core function of Local Government recognises and values the cultural diversity communities may be more specifically contributes to promoting the health and of the people of NSW. All residents have an tailored to needs. well-being of CALD, refugee and newly equal right to participate in the community arrived migrant communities. The Local and to be able to use council services. Contact details for councils can be found by Government and Shires Associations of Local Government aims to assist residents using the “Local Council Search” function NSW (LGSA) actively encourage councils’ from CALD backgrounds to gain access on the right hand side of the homepage work with CALD communities, especially to services, to be consulted and to fully of the NSW Government Division of Local by addressing their needs in Community participate in civic life.” Government at dlg.nsw.gov.au. Strategic Plans. The LGSA’s policy also recognises the The following councils have offered a importance of integrated strategic planning designated contact point for working with for CALD communities, and the need to CALD communities. In some cases, the work with other spheres of government position title has been given rather than a and agencies to meet the needs of CALD person’s name. communities. NSW Multicultural Health Services Directory 2016 22

The contact details listed for the following are accurate as of June 2014:

Ashfield Council Auburn City Council Bankstown City Council Council provides community development Council’s Community Development Team Bankstown is a very diverse community with and service provision for a range of seeks to work in partnership with the almost 1 in 2 people from a non-English population groups including children, youth, community to achieve better outcomes for speaking background. Council provides CALD communities, people with disabilities, Auburn. The key focus of the team is to health related activities eg information seniors & others. The Council operates a build the capacity of Auburn’s communities and awareness raising, healthy lifestyle number of community facilities suitable to actively engage in a wide variety of social, programs, food service, immunisation and for meetings and gatherings of various economic, cultural, recreational, learning recreation programs aim to be accessible for interest groups, community arts programs and civic activities and to work alongside all groups in the community Never Too Old and a youth theatre offer opportunities for local not-for-profit organisations and groups and CALD Meals. creative expression by residents. to support the valuable work they do. T: (02) 9707 9000 Exercise and other recreational programs T: (02) 9735 1222 (8.30am-5pm, Mon-Fri) offer opportunities to participate in healthy (8.30am-4pm, Mon-Fri) F: (02) 9707 9700 lifestyle activities. A Council community F: (02) 9643 1120 E: [email protected] harmony worker is involved in building E: [email protected] W: bankstown.nsw.gov.au understanding between cultures through W: auburn.nsw.gov.au seminars and cultural celebrations.

T: (02) 9716 1800 (8.30am-5pm, Mon-Fri) F: (02) 9716 1911 E: [email protected] W: ashfield.nsw.gov.au NSW Multicultural Health Services Directory 2016 23

Bathurst Regional Council Blacktown City Council Camden Council Council supports a Culturally Diverse BECAP is the Blacktown Emerging Council’s Community Planning and Working Group, who provide a mechanism Communities Action Plan which brings Development Unit researches the needs for people from CALD backgrounds together government and local agencies to and assets of residents living in the Camden to consult and work with Council on promote better services and programs for LGA, facilitates the meetings and activities identifying issues that impact on the emerging communities. of resident groups such as the Cohesive local CALD community. The Group also Communities Advisory Group and the works together on projects such as the T: (02) 9839 6067 Interfaith Network and works in partnership annual celebration of Harmony Day, F: (02) 9831 1961 with community organisations to facilitate which promotes community participation, E: [email protected] activities and events (on Harmony Day, inclusiveness, respect and a sense of W: blacktown.nsw.gov.au during Refugee Week and NAIDOC week belonging for everyone. and for an annual Multicultural Street Festival). A Community Development T: (02) 6333 6218 Worker represents Camden Council at CALD (8.30am-4.45pm, Mon-Fri) and ATSI interagency networks. F: (02) 6331 7211 E: [email protected] T: (02) 4645 7777 W: bathurst.nsw.gov.au F: (02) 4645 7829 E: [email protected] W: camden.nsw.gov.au NSW Multicultural Health Services Directory 2016 24

Campbelltown City Council City of Canada Bay Council City of Canterbury Council Council works closely with local CALD Council seeks to maintain a healthy and Provides multicultural youth services, communities, NGOs and government vibrant City through the provision of diverse counselling for refugee youth, women’s agencies to implement programs across Community Development programs and swimming programs, 6 Senior Citizens children’s services, libraries, recreational services. This includes a range of targeted Centres, 2 Fitness and Aquatic Centres, services, community development services programs for the CALD Community. These pamphlets on recreation and leisure and and the arts. The support provided by programs seek to address the particular health services in various languages, Council includes community grants, access needs of CALD Communities as well as seminars on mental health targeting specific to specific language collections in our increase access to broader Council services. language groups, free immunisation clinics, libraries, activities in child care centres, community language collections, homework a variety of arts programs and access to Additionally, Council partners with other assistance, English conversation classes and Council recreational facilities. Council local service providers and stakeholders in other programs. festivals including Ingleburn Alive, Riverfest delivering outreach programs as well as and the Festival of Fishers’ Ghost also providing Community Service information. T: (02) 9707 9000 provide opportunities for CALD communities F: (02) 9707 9700 to be recognised and involved in health Community Project Officer E: [email protected] promoting activities. T: (02) 9911 6555 W: canterbury.nsw.gov.au (24 hours, 7 days a week) T: (02) 4645 4000 F: (02) 9911 6550 F: (02) 4645 4111 E: [email protected] E: [email protected] W: canadabay.nsw.gov.au W: campbelltown.nsw.gov.au NSW Multicultural Health Services Directory 2016 25

Fairfield City Council Holroyd City Council Hurstville City Council Council recognises the cultural diversity of Council’s Community Services provides a Council aims to build a diverse and the LGA, and the benefit of working with number of services such as - Youth Services harmonious City with a strong sense health promoting principles. Fairfield City (drop in, holiday programs etc), Aged and of community through community Council integrates this throughout all of Disability Services (peer support, information development services and social planning its services, including park improvement and referral, CALD centre based meals, for people from CALD backgrounds. programs, leisure and library facilities, waste Arabic Dementia Program, Maltese Seniors management, childrens services, arts, road Group, meals on wheels, day care/ respite, T: (02) 9330 6222 safety and many others. and consultative committees). Community (24 hours, 7 days a week) Development programs include CALD and F: (02) 9330 6223 T: (02) 9725 0222 ATSI Consultative committees, grants/ E: [email protected] F: (02) 9725 4249 funding, social planning, arts initiatives, a W: hurstville.nsw.gov.au E: [email protected] Community Education Program and cultural W: fairfieldcity.nsw.gov.au activities and events.

T: (02) 9840 9840 (24 hour service, including after hours emergencies) F: (02) 9840 9734 E: [email protected] W: holroyd.nsw.gov.au NSW Multicultural Health Services Directory 2016 26

Leeton Shire Council Liverpool City Council Marrickville Council The Community Services Division of Council, through the LEAPS Multicultural Council’s Community Service provides a Council works with the different groups in Plan, provides information and advice on Community Development program including the Shire including indigenous and CALD issues to the community, service providers consultative committes and interagencies communities to network, provide guidance and Council, and works to raise awareness supporting CALD, Aborginal, Access and and assistance in addressing areas of of CALD issues and develop relevant Inclusion, Aged, Youth and Children and concern. If appropriate, Council will lobby projects and partnerships locally. Families. Strategies and activities include on specific issues to support the work and Strengthening Marrickville’s Migrant endeavours of community groups. Council, T: (02) 9821 9222 Communities, arts initiatives, cultural through the HACC program, provides 1300 36 2170 events, grants, social planning, food services support to clients of all nationalities and (24 hours, 7 days a week) (including centre based meals for CALD respects and caters, where possible, to the F: (02) 9821 9333 groups) and Social Support (CHSP), Active individual needs of each group. E: [email protected] and Connected seniors programs and the W: liverpool.nsw.gov.au Marrickville South Breakfast Club. T: (02) 6953 0911 Library programs include English classes, F: (02) 6953 3337 movie clubs, talks, craft and resources in Liverpool Plains Shire Council E: [email protected] community languages. W: leeton.nsw.gov.au Council responds to the health and well-being needs of all residents. T: (02) 9335 222 Residents have access to interpreters F: (02) 9335 2029 through Community Health and Home and E: [email protected] Community Care and there are services W: marrickville.nsw.gov.au provided by State Library that can be accessed at the Shire’s libraries.

T: (02) 6746 1755 F: (02) 6746 3255 E: [email protected] W: lpsc.nsw.gov.au NSW Multicultural Health Services Directory 2016 27

Moree Plains Shire Mosman Council Council provides: Council provides a variety of Community Council provides: • Local voluntary based interpreter service Services including Children’s, Aged, Youth, • Information about local services involving 17 volunteers who speak 7 Social Support, Counselling and Case (translated brochures, web pages, etc) different languages to assist with medical Management, Meals on Wheels. • Referrals to local services (e.g. local issues specifically but who are also settlement services) used generically T: (02) 9978 4000 • Events (e.g. Harmony Day and Northern • Telephone interpreter services F: (02) 9978 4132 Sydney Migrant Employment Expo) • Community Services Directory E: [email protected] • Social groups (e.g. Book club for people (in large print also) W: mosman.nsw.gov.au learning English as a second language) • Representation on the Community • Participation in local networks and Relations Commission Regional strategic planning Advisory Council • Developing a web based health T: (02) 9936 8100 information service which will provide F: (02) 9936 8177 local medical facility details and E: [email protected] information about mental health and W: northsydney.nsw.gov.au where assistance is available; in partnership with the Barwon Division of General Practice.

T: (02) 6757 3222 F: (02) 6752 3934 E: [email protected] W: mpsc.nsw.gov.au NSW Multicultural Health Services Directory 2016 28

Orange City Council Parramatta City Council Penrith City Council Council’s Migrant Support Services offers Council’s Community Services provides a The Multicultural Access Officer provides information and referral to newly arrived range of services for CALD communities. advice and support within Council to migrant and refugee families to Orange Council’s Library Service provides: resources improve service access to people from with outreach to Parkes, Forbes and in 10 community languages; newspapers culturally and linguistically diverse Cabonne. The Migrant Support Worker in English, Chinese and Arabic; English communities, advice and support to liaises closely with other relevant service Conversation Classes; bilingual computer community organisations, service providers providers and offers capacity building classes (Mandarin & Cantonese); health and local interagency forums, conducts through a series of information workshops, talks in Mandarin, Cantonese & Korean; research, consultations and community events and activities. plus life skills talks in a variety of community development projects. languages. Our website offers information T: (02) 6393 8000 in different languages. T: (02) 4732 7777 1300 650 511 F: (02) 4732 7958 F: (02) 6393 8199 T: (02) 9806 5050 E: [email protected] E: [email protected] F: (02) 9806 5917 W: penrithcity.nsw.gov.au E: [email protected] Appointment: Tue, Wed & Thu W: parracity.nsw.gov.au T: (02) 6393 8600 W: orange.nsw.gov.au NSW Multicultural Health Services Directory 2016 29

Randwick City Council Rockdale City Council Ryde City Council Council supports local organisations and Council provides community planning and Council is committed to ensuring that all groups to run health related programs and services for CALD communities.Council also its services are accessible to community services for CALD residents of the Randwick supports a range of local health & fitness members from Culturally and Linguistically LGA from time to time. programs and events. Diverse (CALD) backgrounds. Council prints a range of information in community Community Project Officer of Community T: (02) 9562 1666 languages as well as convenes the local Programs and Partnerships F: (02) 9562 1777 Multicultural Network comprised of a T: (02) 9399 0972 E: [email protected] range of local ethno - specific, multicultural 1300 722 542 W: rockdale.nsw.gov.au organisations and other service providers in (8.30am-5pm, Mon-Fri) the local government area. 1800 429 041 (After hours) T: (02) 9952 8222 F: (02) 9319 1510 F: (02) 9952 8070 E: [email protected] E: [email protected] W: randwick.nsw.gov.au W: ryde.nsw.gov.au NSW Multicultural Health Services Directory 2016 30

Shellharbour City Council Shoalhaven City Council Snowy River Shire Council Council is committed to ensuring Council provides community development, Council provides community and cultural information and service provision to information and referrals. development for Snowy River Shire. our Multicultural Community, as well as opportunities to promote and celebrate T: (02) 4429 3111 T: (02) 6451 1195 the City’s cultural diversity. (9am-5pm, Mon-Fri) F: (02) 6456 3337 (02) 4421 3100 E: [email protected] T: (02) 4221 6111 (After hours) W: snowyriver.nsw.gov.au F: (02) 4221 6016 F: (02) 4429 3166 E: [email protected] E: [email protected] W: shellharbour.nsw.gov.au W: shoalhaven.nsw.gov.au NSW Multicultural Health Services Directory 2016 31

Strathfield Municipal Council Sutherland Shire Council City of Sydney Council Municipal Council offers many services and Council supports diverse communities Council fosters a vibrant and diverse events for people from CALD backgrounds. through all its strategies and services. city community through a variety of It provides residents with information in Council also works in partnerships with multicultural initiatives and programs, community languages (including library community groups which support emerging encompassed by its Cultural Diversity services), translation/interpreting and referral populations. Strategy. services. Some current services include a multicultural computer class and English T: (02) 9710 0159 T: (02) 9265 9333 conversation classes. (8am-5pm, Mon-Fri) F: (02) 9265 9222 F: (02) 9710 0594 E: [email protected] T: (02) 9748 9999 E: [email protected] W: cityofsydney.nsw.gov.au F: (02) 9764 1034 W: sutherland.nsw.gov.au E: [email protected] W: strathfield.nsw.gov.au NSW Multicultural Health Services Directory 2016 32

The Hills Shire Council Tweed Shire Council Waverley Council The official population of The Hills Shire At the 2006 Census Tweed Shire had Council works to support an inclusive as of 30 June 2014, is 183,500. only 4.2% (3,392) of residents from and diverse community where all people NESB backgrounds, these being largely can “express our essential selves through The languages most frequently spoken NZ Maoris, Germans, Dutch, Philippinos our traditions, our arts, our cultures and (after English) are Cantonese, Mandarin, and Indians. There is a distinct local Sikh our lifestyles”. CALD services include the Korean, Arabic, Hindi and Italian. community. Within these groups, only the Community Worker - Multicultural This (2001 Census) NZ-born Maoris were increasing in numbers position facilitates Council’s multicultural significantly. There are also small groups advisory committee, is a member of the T: (02) 9843 0555 from the South Sea Islands and Torres Straits Inner Eastern Sydney Migrant Interagency, (8.30am-4.30pm, Mon-Fri) Islands, who have historical connections oversees the Language Aide Scheme and F: (02) 9843 0409 with the early agricultural development works in partnership with other divisions E: [email protected] of the area. These groups are prominent in council to assist with needs of our CALD W: thehills.nsw.gov.au during local festivals such as Harmony Day communities. The council-run Waverley and the Unity Festival. Some of the groups Senior Citizens and Community Centre runs are well integrated into the community; the a range of recreational and educational Sikh community, for instance, supportsthe programs for our older CALD residents. The homeless welfare program run by a Waverley Pavilion runs a diverse program Murwillumbah Community Centre. of events and activities including the South American Festival and Ocean Care Day. T: (02) 6670 2400 1300 292 872 T: (02) 9083 8000 (8.30am-4.30pm, Mon-Fri) (8.30am-5pm, Mon-Fri) 1800 818 326 F: (02) 9387 1820 (After hours) E: [email protected] F: (02) 6672 4770 W: waverley.nsw.gov.au E: [email protected] W: tweed.nsw.gov.au NSW Multicultural Health Services Directory 2016 33

Willoughby City Council Wollongong City Council Wyong Shire Council Council operates the MOSAIC Multicultural Council provides community development T: (02) 4350 5555 Centre promoting harmony, participation, work with diverse communities, often in F: (02) 4351 2098 health and well being to our multicultural partnership with local CALD specific NGOs, E: [email protected] community. The Centre delivers a wide and facilitates a Multicultural Reference W: wyong.nsw.gov.au range of programs including Information Group of which Multicultural Health is and Referral Services, information talks in a member. Council also provides an on community languages, English Learning, site, face to face interpreter service to For more information about Community Language classes, social groups, community & private sector agencies for Healthy Multicultural Communities festival celebrations and leisure activities eg case work/client assessment/ community in Local Government, contact: dance, exercise, art and craft. consultation/information sessions, a Language Aide Service and a Community Senior Policy Officer of Public T: (02) 9777 1000 Transport Service are available to CALD Day Health Local Government and Shires (9am-5pm, Mon-Fri) care Groups. Associations of NSW F: (02) 9777 1038 E: [email protected] T: (02) 4227 7111 T: (02) 9242 4014 W: willoughby.nsw.gov.au F: (02) 4227 7277 (02) 9242 4000 E: [email protected] F: (02) 9242 4111 W: wollongong.nsw.gov.au E: [email protected] W: lgsa.org.au NSW Multicultural Health Communication Service

Building 41, Gladesville Hospital, Punt Road, Gladesville Locked Mail Bag No. 5003, Gladesville NSW 2111 +61 (0)2 8753 5047 +61 (0)2 8753 5002 [email protected] mhcs.health.nsw.gov.au facebook.com/mhcsnsw

Updated June 2016