Welcome to the NHSmail Skype for Business webinar

• The webinar will begin shortly. • Please synchronise your web and phone presence by inputting your Attendee ID into the phone • Participant lines will be muted during the presentation. • The webinar will be recorded. • You can use the chat messaging feature on the right of the screen to ask questions. Please only use this for questions, not general comments.

1 NHSmail Skype for Business Webinar Wednesday 14 December 2016

Chris Gibbons - Skype Delivery Lead, Accenture Suzanna Fredericks - Business Change Lead, Accenture Agenda

• Introductions • Overview of NHSmail Skype for Business • Demonstration of Skype for Business Instant Messaging & Presence (IM&P) • Skype for Business IM&P Progress and Roll-out Plan • Getting Ready for Skype for Business IM&P • Skype for Business IM&P Support and Resources • Skype for Business Audio & Video Conferencing (A&VC) • Questions and Answers

3 NHSmail Skype for Business Overview

4 NHSmail Skype for Business Offering

Skype for Business Instant Messaging and Presence IM&P is a collaboration tool that is offered as part of the core NHSmail services.

Skype for Business (IM&P) offers:

• Instant Messaging • Presence Management • Group Conversations via Instant Message • Integration with Calendars • Contact management across the NHSmail platform

Skype for Business (IM&P) can be used to collaborate with anyone who has an NHSmail account, they may be accessing via Skype for Business client or via a mobile device. The Outlook Web App IM&P integration is currently not available to users.

The Skype for Business Audio and Video Conferencing (A&VC) offering is anticipated to be available as a top-up service in Quarter 1 of 2017 (calendar year). Skype for Business Access Methods

Desktop Application Mobile Application

• If your users are likely to frequently use the IM service, we highly recommend that • Users will be able to download the Skype for you deploy the Skype for Business Business application from their mobile Desktop Application across your phone application store at no additional organisation. The Skype for Business cost. The Skype for Business application ‘Basic’ client is licence-free and can provides a rich IM&P experience and can be provides a far richer IM experience for used whilst the user is on the move. The your users at Skype for Business application is supported no additional cost. on the following mobile platforms:

• Windows Phone (Requires versions • The installation files and guidance for upwards of 8.1) deployment can be found on the Microsoft • iOS (Requires versions upwards of iOS 8.1 website and within the NHSmail Skype for • Android (Requires versions upwards of Business Service Configuration Guide. 4.0) See below for guidance on determining local connectivity readiness. • Lync 2010 available for users of legacy mobile device operating systems Skype for Business

Demonstration Skype for Business (IM&P) Progress to Date

8 Skype for Business IM&P Progress to Date

• A number of organisations are currently live and piloting the Skype for Business IM&P features

• Approx. 50,000 users are live with a further 50,000 due in the current pilot phase

• Pilots of have helped identify a number of lessons relating to use cases of the product, deploying the desktop application and encouraging adoption

• As a result of feedback from the pilot, a decision was taken to disable browser access due to poor user feedback on the user experience and issues identified in the product.

• Lessons from the pilot sites is currently being built into guidance and top tips for other organisations looking to deploy Skype for Business Skype for Business Managed Enablement Plan

• Following pilot, we will begin Managed Enablement of all NHSmail accounts across the platform. This is anticipated to begin in January 2017.

• Enablement will commence on an organisation by organisation basis. Primary Local Administrators will be notified when your organisation is successfully enabled for Skype for Business.

• You will be responsible for notifying your users on when they can access Skype for Business. The timings of this will be dependant on your local plans for rolling out the desktop application across your organisation.

• In preparation for your organisation being enabled for Skype for Business, there are a number of actions that Local Administrators should ensure their local IT teams are aware of. Actions for Local Organisations

11 Local Readiness Checks

• NETWORK CONFIGURATION: To ensure you users are able to successfully connect to the Skype for Business service, you will need to ensure that the relevant IP addresses and ports are can be reached from your local networks. Your users will not be able to access Skype for Business if this is not completed. You should ensure you run full network configuration checks over each of your sites.

Full guidance on the require IP ports configuration, reference the NHSmail Skype for Business Service Configuration Guide.

• LOCAL SERVICE DESK PREPARATION: Ensure local Service Desks are aware of your roll-out plans for Skype for Business. Training and support materials are available to cascade to your local teams: - Skype for Business Desktop Training - Skype for Business Mobile Device Guide

Skype for Business – Top Tips for Deployment

Conduct IT and “business” pilots prior to rolling out to your organisation to ensure technical readiness and identify the key use cases for your users to support change communications

Identify champion users within your departments to encourage adoption amongst their teams

Engage your communications teams early to support an adoption campaign focussed on providing users with top tips and facts on using Skype for Business. A templated pack for this will be available soon on the NHSmail Support Site. Communications

• No central user communications are planned to enable local organisations to adopt the service at their own rate. An email communications template is available for pre-enablement communications, should you wish to customise this with any local messages.

• An end user Handbook has also been published on the NHSmail Support Site. This provides a full outline of the Skype for Business enablement and any current known issues that you may wish to share with your users.

• How you could encourage usage and adoption across your local organisation? Are their any newsletters, intranet sites, postcards that you could distribute to your users?

Cascade Skype for Business IM&P Training Support The NHSmail Skype for Business IM&P Learning Suite is available on the NHSmail Support Site. The materials can be used standalone or incorporated in to existing training programmes run within your organisation. These materials should support users in building their confidence in using the tools and encourage adoption in day-to-day workflows.

Skype for Business Learning Module Description Introduction to Skype for Business Learn about the functionality provided by Skype for Business Instant Messaging and Presence Management and how to adjust your Skype for Business preferences Sending and Receiving Messages Learn how to send and receive instant messages Presence Management Learn about what presence management is, how to set your presence and how to view the presence of others Contact Management Learn how to manage your contacts in Skype for Business including; adding, viewing and grouping your contacts Desktop Application Quick Start Guide A one-page guide to get you started with Skype for Business Desktop Mobile App Quick Start Guide A one-page guide to get you started with using the Skype for Business mobile application Skype for Business Guidance Description Skype for Business Configuration Guide Guidance on configuring Skype for Business Full / Basic client

Skype for Business Client Comparison Guide Guidance on the differences in compatibility of features across each of the Skype for Business client types (Skype for Business Full/ Basic) Skype for Business Mobile Guide Guidance on the differences in compatibility of features provided through the Skype for Business Mobile Application across Windows, IOS and Android Devices. Skype for Business Mobile Installation Guide Guidance on downloading, installing, signing in and removing the Skype for Business application on a mobile device Review Skype for Business Known Issues

Issue User Impact / Guidance

Send a meeting invite from Skype for Business option This is expected behaviour whilst audio and video does not work for users who have outlook configured conferencing is not enabled. Users do not need take on their local machine (both via N3 and Internet) any action. Send email from Skype options does not work for Users should use Outlook to send email rather than users who have outlook configured on their local (both accessing via the contact card in Skype for Business. via N3 and Internet) Once the address book download is completed (approx. a day across platform), the user can search Users should use the full email address for searching contacts within their org and IM each other without for their contacts until the address book download is having the need to add them in their local contacts list. completed. Only applicable to thick client

Users on Windows XP platform will not be able to use The product is not compatible with Windows XP. Please desktop clients. refer to the Service Configuration Guide. Skype for Business Audio & Video Conferencing

17 Audio & Video Conferencing (A&VC) Offering

• The Skype for Business Audio and Video Conferencing (A&VC) Top-up Service provides a user with the capability to use peer to peer audio and video capabilities as well as dial-in conferencing capabilities

• The top-ups that will be available will be in the NHSmail Additional Services Catalogue are: • Audio & Video Conferencing: ability to complete peer-to-peer audio/video calls and host conferences without telephone dial-in. • Dial-in Conferencing (PSTN integration): ability to provide dial-in capabilities via a telephone to a conferencing session. • Enhanced Skype for Business SAL (6RH-00002): Microsoft licensing for audio and video conferencing features.

• A proof of concept pilot with small group of organisations is running in parallel with the IM deployment, with an aim to validate a number of use cases, including: • Virtual meetings • Virtual clinical peer reviews • Virtual consultations

• We are currently assessing the demand for the A&VC service across the NHSmail platform. If your organisation would like to express an interest in purchasing this additional service, please contact the NHSmail team via the [email protected] mailbox with the following information: • Named contact with responsibility for procurement of IT services • Top-up services likely to require • Estimated roll-out target date that your organisation • Estimated number of users for A&VC Skype for Business Use Cases

19 Skype for Business Use Cases Skype for Business can offer a logical starting point to streamlining operations and improving effectiveness through improved communication and collaboration within the NHS. The use cases below are not exhaustive and with the correct adoption, Skype for Business could really revolutionise the way both clinical and non-clinical staff work.

Instant Access to Expertise: Clinicians can improve productivity and patient safety by using Skype for Business as a tool to contact healthcare experts in real time from almost any device

Optimise Teaching: Enable real-time face to face coaching between senior and junior staff to increase knowledge bases and improve efficacy by reducing travel costs

Enhanced Discharge Co-ordination: Improve efficiency of discharge planning and process with better co-ordination between nurses, physicians and discharge coordinators

Remote Working: Collaborate with clinicians working on another NHS sites to resolve patient problems in real time Questions?

21 www.digital.nhs.uk @nhsdigital [email protected] 0300 303 5678