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Warranty Manual Has Been Designed to Guide You Step by Step Through the Maintenance of Your Home

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Warranty Manual Has Been Designed to Guide You Step by Step Through the Maintenance of Your Home San Joaquin Valley Homes Homeowner Manual Congratulations on the purchase of your new home! Dear San Joaquin Valley Homes Homebuyer: All of us at San Joaquin Valley Homes welcome you as a new homebuyer. Your satisfaction is our number one priority and we are committed to providing quality and value in your new home. The San Joaquin Valley Homes Homeowner Warranty Manual has been designed to guide you step by step through the maintenance of your home. The information presented here will answer many questions you may have regarding the care and maintenance of your new home. You will find homeowner guidelines and a detailed description of the Premier Customer Service Program in this Manual. Your new home is a product of our commitment to excellence in design, materials, construction and community planning. Please take time to review this material thoroughly. This manual will be a useful record of information about your home. At your close of escrow, a 2-Hour Paint Certificate will be issued to you. It is valid up to 60 days from your close of escrow date. If you have questions, need clarification or additional details about any topic discussed, please contact us. Your continued satisfaction is important to us and we are always ready to serve you. When you move in, your first contact for questions will be your Customer Service Representative. Thank you for selecting San Joaquin Valley Homes to build your new home, and welcome to our family. -i- TABLE OF CONTENTS Page 1. HOMEOWNER ORIENTATION ............................................................................................. 1 Scheduling.......................................................................................................................... 1 Preparation ......................................................................................................................... 1 Acceptance ......................................................................................................................... 1 Completion of Items .......................................................................................................... 2 Future Service .................................................................................................................... 2 2. CUSTOMER SERVICE ........................................................................................................... 3 Fit & Finish Warranty ........................................................................................................ 3 Premier Customer Service Program....................................................................... 4 Brick and Exterior Masonry ................................................................................... 4 Cabinets.................................................................................................................. 4 Caulking ................................................................................................................. 4 Ceramic Tile........................................................................................................... 4 Countertops ............................................................................................................ 4 Doors .................................................................................................................... 5 Driveways and Walkways...................................................................................... 5 Drywall .................................................................................................................. 5 Expansion and Contraction .................................................................................... 5 Foundation and Slab .............................................................................................. 5 Garage Doors ......................................................................................................... 5 Drainage and Grading ............................................................................................ 5 Gutters .................................................................................................................... 6 Hardwood Floors ................................................................................................... 6 -ii- TABLE OF CONTENTS Page Heating ................................................................................................................... 6 Plumbing ................................................................................................................ 6 Siding and Wood Trim........................................................................................... 6 Stucco .................................................................................................................... 6 Customer Service Requests................................................................................................ 7 Emergency Service ................................................................................................ 7 Non-Emergency Customer Service........................................................................ 7 Service Processing Procedures .............................................................................. 8 Hours of Operation ................................................................................................ 8 3. WARRANTY AGAINST CONSTRUCTION DEFECTS ....................................................... 9 4. CARING FOR YOUR HOME ............................................................................................... 13 Homeowner Use and Maintenance Guidelines ................................................................ 14 The Maintenance of Your New Home ............................................................................. 14 AIR CONDITIONING and HEATING ........................................................................... 15 Air Conditioning ............................................................................................... 15 Heating System ................................................................................................. 16 ALARM SYSTEM .......................................................................................................... 17 APPLIANCES ................................................................................................................. 17 Manufacturer’s Service ..................................................................................... 17 Appliance Serial Numbers ................................................................................ 17 ATTIC ACCESS .............................................................................................................. 18 BRICK and EXTERIOR MASONRY ............................................................................. 18 CABINETS ...................................................................................................................... 18 CAULKING ..................................................................................................................... 19 -iii- TABLE OF CONTENTS Page Re-caulking Method ......................................................................................... 19 Other Hints:....................................................................................................... 20 CEILINGS ....................................................................................................................... 21 CONCRETE .................................................................................................................... 21 Driveways and Walkways ................................................................................ 21 Exterior Concrete Care ..................................................................................... 22 CONDENSATION .......................................................................................................... 22 COUNTERTOPS ............................................................................................................. 23 Ceramic Tile ..................................................................................................... 23 Cultured Marble ................................................................................................ 23 Granite .............................................................................................................. 24 Laminate ........................................................................................................... 24 Solid Surface Countertops ................................................................................ 25 DOORS, HARDWARE, and LOCKS ............................................................................. 25 DRYWALL...................................................................................................................... 26 ELECTRICAL SYSTEMS .............................................................................................. 26 EXPANSION and CONTRACTIONS ............................................................................ 27 FIREPLACE .................................................................................................................... 28 FLOORING ..................................................................................................................... 28 Carpet ................................................................................................................ 29 Ceramic Tile
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