The Relationship Between Elements of Marketing Mix and Brand Equity
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Influence of Brand Ambassadorship on Positioning of Kenya As Aninvestment Andtourism Destination
American Journal of Humanities and Social Sciences Research (AJHSSR) 2019 American Journal of Humanities and Social Sciences Research (AJHSSR) e-ISSN : 2378-703X Volume-3, Issue-6, pp-07-16 www.ajhssr.com Research Paper Open Access Influence of Brand Ambassadorship on Positioning of Kenya as anInvestment andTourism Destination Beatrice Leah Wairimu1 Wanyoike D.M. 2 Juma Wagoki 3 1(Department of Business Administration, School of BusinessJomo Kenyatta University of Agriculture and Technology, Kenya) 2(Department Entrepreneurship, Technology, Leadership and ManagementSchool Of Entrepreneurship, Procurement and Management, Jomo Kenyatta University of Agriculture and Technology) 3(Department of Business Administration, School of BusinessJomo Kenyatta University of Agriculture and Technology) ABSTRACT:Several countries have adopted and implemented branding strategies to stimulate tourism and investment. Country branding uses the tools of branding to amend the behavior, attitudes, identity or perception of a nation in a positive way. With devolution now in place in Kenya and as the county governments use their unique features to leverage their brand, this must not be seen to offend the national brand or brands of sister counties. Specifically the study sought to establish the effects of brand ambassadorship on the positioning of Kenya as an investment and tourism destination. The study adopted descriptive survey research design. The target population was all 94 marketing officials constituted by two officials from the Public Relations and Brand Management departments in the county governments in Kenya and 10 Brand Kenya Board officials. The sample size comprised of 60 county government officials and 10 Brand Kenya officials. Purposive sampling technique was used to select 10 Brand Kenya officials. -
The Effect of Marketing Mix in Attracting Customers: Case Study of Saderat Bank in Kermanshah Province
Vol. 7(34), pp. 3272-3280, 14 September, 2013 DOI: 10.5897/AJBM12.127 African Journal of Business Management ISSN 1993-8233 © 2013 Academic Journals http://www.academicjournals.org/AJBM Full Length Research Paper The effect of marketing mix in attracting customers: Case study of Saderat Bank in Kermanshah Province Bahman Saeidi Pour1, Kamran Nazari2 and Mostafa Emami3* 1Department of Educational, Payam Noor University, Iran. 2Department of Business Management, Payam Noor University, Kermanshah, Iran. 3Young Researchers Club, Kermanshah Branch, Islamic Azad University, Kermanshah, Iran. Accepted 24 November, 2012 This study investigated the impact of marketing mix in attracting customers to Saderat Bank in Kermanshah Province. Questionnaire which included 30 questions was used to collect information in this research. The reliability of the questionnaire was calculated using Cronbach's alpha, and a value of 0.882 was obtained, greater than 0.7 which is the reliability of the questionnaire. The population used in this study is the customers of Saderat Bank in Kermanshah Province, with at least one account, interest- free loans and savings. 250 questionnaires were collected by stratified random sampling. The work has one main hypothesis and 5 sub- hypotheses. Pearson correlation test was used to test the hypotheses. It was established that factors in the marketing mix have a significant positive effect in absorbing customers. That means the bank has a significant positive effect. Key words: Marketing, marketing mix factors, customers‘ orientation, customers‘ satisfaction. INTRODUCTION Progress and transformation in industries, institutions and appropriately in a variety of services and advertising to companies has to do with their ability to deal with pro- attract customers, there is increase in financial institu- blems, activities, as well as competitors. -
Strengthening Internal Brand Equity with Brand Ambassador Programs: Development and Testing of a Success Factor Model
J Brand Manag https://doi.org/10.1057/s41262-018-0101-9 ORIGINAL ARTICLE Strengthening internal brand equity with brand ambassador programs: development and testing of a success factor model 1 1 Holger J. Schmidt • Carsten Baumgarth Ó Macmillan Publishers Ltd., part of Springer Nature 2018 Abstract Particular in service and b-to-b-sectors, Introduction employees’ brand commitment is a prerequisite for build- ing a strong brand. While many areas of interest within the Internal branding is a relatively new term, which was first field of internal branding have been tested by empirical used in 1999 (Keller 1999; Thomson et al. 1999), followed studies, knowledge of internally oriented brand ambassador by numerous books and articles that have been published programs (BAPs) is predominately anecdotal. The aim of since then. The increasing relevance of the internal this article is to identify BAPs’ success factors by first anchorage of the brand is particularly reasoned by broad- defining the corresponding term, followed by a BAP ening the brand concept to services, b-to-b and non-profit framework based on the literature, using 25 success factors markets, which are dominated by corporate brands. These in six categories. A longitudinal case study from the ser- markets are characterized by a lower relevance of mass vice industry tested the practical application of the communication and packaging and a higher relevance of framework, while the results of the case study were used to face-to-face communication and personal interaction. adapt the model. The findings show that a BAP is not an Therefore, company employees are pivotal brand touch isolated instrument of internal brand management, but that points and fundamental drivers of brand equity, while they its impact depends on important background factors such are also positive brand communicators. -
Impact of Marketing Mix on Consumer Buying Behavior
International Journal of Research in Finance and Marketing (IJRFM) Available online at : http://euroasiapub.org/current.php?title=IJRFM Vol. 6 Issue 10, October - 2016, pp. 43~54 ISSN(o): 2231-5985 , ,Impact Factor: 5.861 | Thomson Reuters ID: L-5236-2015 IMPACT OF MARKETING MIX ON CONSUMER BUYING BEHAVIOR IN ORGANIC PRODUCT Indumathi.N1, Research Scholar, Bharathiar University, Coimbatore,Tamil Nadu [email protected] Dr. D. Ayub Khan Dawood2 Associate Professor & Dean Research, PG & Research Department of Commerce, The Quaide Milleth College for Men, Chennai, Tamil Nadu ABSTRACT The demand for organic product has been growing essentially in India. Good health is very important in our life. Organic product is grown under a system of agriculture without the use of chemical fertilizers and pesticides with an environmentally and socially responsible approach. The interest for organic products has quickly expanded worldwide in recent years. This study tries to identify the impact of product, price, place and promotion factors on consumer buying patterns in organic product. The objective of the study is to identify the factors and to identify the most influential variables under each factor. The questionnaires attempts to get the buying behaviour based on the choice of factors. It also caries questions like purchase frequency, price that the customer is willing to pay, etc. The set of questions captures 19 variables, 5 under product factors, 3 under price factors, 6 under place factors and 5 under promotion factors. The study identifies the most important factor for consumer under product, price, place and promotion factors. Product factors are somewhat more important for the customer followed by quality, brand, health & environment safety and taste. -
RESEARCH FINDINGS and FUTURE PRIORITIES Kevin Lane Keller
BRANDS AND BRANDING: RESEARCH FINDINGS AND FUTURE PRIORITIES Kevin Lane Keller Tuck School of Business Dartmouth College Hanover, NH 03755 (603) 646-0393 (o) (603) 646-1308 (f) [email protected] Donald R. Lehmann Graduate School of Business Columbia University 507 Uris Hall 3022 Broadway New York, NY 10027 (212) 854-3465 (o) (212) 854-8762 (f) [email protected] August 2004 Revised February 2005 Second Revision May 2005 Thanks to Kathleen Chattin from Intel Corporation and Darin Klein from Microsoft Corporation, members of the Marketing Science Institute Brands and Branding Steering Group, and participants at the Marketing Science Institute Research Generation Conference and 2004 AMA Doctoral Consortium for helpful feedback and suggestions. BRANDS AND BRANDING: RESEARCH FINDINGS AND FUTURE PRIORITIES ABSTRACT Branding has emerged as a top management priority in the last decade due to the growing realization that brands are one of the most valuable intangible assets that firms have. Driven in part by this intense industry interest, academic researchers have explored a number of different brand-related topics in recent years, generating scores of papers, articles, research reports, and books. This paper identifies some of the influential work in the branding area, highlighting what has been learned from an academic perspective on important topics such as brand positioning, brand integration, brand equity measurement, brand growth, and brand management. The paper also outlines some gaps that exist in the research of branding and brand equity and formulates a series of related research questions. Choice modeling implications of the branding concept and the challenges of incorporating main and interaction effects of branding as well as the impact of competition are discussed. -
The Impact of Rebranding on Customer- Based Brand Equity: an Exploratory Study on Absa Bank
THE IMPACT OF REBRANDING ON CUSTOMER- BASED BRAND EQUITY: AN EXPLORATORY STUDY ON ABSA BANK Collinson, P. Research Report RESM8419 Cover Page Name Paige Collinson Student Number 15016324 Qualification BCom Honours in Strategic BranD Management Module Name Research MethoDology Module Code RESM8419 Assignment Assignment 5 Submission Date 25 October 2019 Supervisor Elle-SanDrah RheeDer Topic The Impact of RebranDing on Customer-baseD BranD Equity: An Exploratory StuDy on Absa Bank Word Count 12 316 worDs Collinson, P. Research Report RESM8419 Anti-Plagiarism Declaration Form I, Paige Collinson, Bachelor of Commerce Honours in Strategic BranD Management stuDent at Vega School of BranD LeaDership, hereby Declare that the following research report adheres to the anti-plagiarism guiDelines as stipulateD by the InDepenDent Institute of EDucation. This research report serves as partial completion of the Research MethoDology (RESM8419) moDule. As such, this Dissertation is my own original work anD has not previously been submitteD to another university or higher eDucation institution for Degree purposes. Any seconDary research material has been appropriately referenceD accorDing to the HarvarD referencing methoD which can be founD in the reference list at the back of this Document. 25 July 2019 Signature Date Collinson, P. Research Report RESM8419 Abstract In an attempt to reDefine themselves as a truly African bank, Absa Bank rebranDeD themselves in 2018. However, the extent to which this rebranD has impacteD the branD’s customer-baseD branD equity is yet to be exploreD. As such, the following research report serves to explore customer-baseD branD equity in terms of Absa Bank’s rebranD to proviDe insights into the value of the branD accorDing to Absa Bank customers. -
How to Build and Measure Brand Equity in a B2B Context
Norges Handelshøyskole, Spring 2012 How to Build and Measure Brand Equity in a B2B Context By Øyvind Harkestad and Eirik Hermansen Røine Guidance: Herbjørn Nysveen Master Thesis in Brand Management and Marketing This thesis was written as a part of the Master of Science in Economics and Business Administration at NHH. Neither the institution, the advisor, nor the sensors are - through the approval of this thesis - responsible for neither the theories and methods used, nor results and conclusions drawn in this work. 1 Summary Little research has been conducted on Business to business (B2B) marketing compared to the significant amount of research conducted on Business to consumer (B2C) marketing. This master’s thesis is intended to aid B2B companies build and measure their level of brand equity. Consequently, we have created a theoretical framework, seeking to fulfill this purpose. The main model we present is mainly based on Keller’s (2008) The Customer Based Brand Equity Model, adjusting and developing it to fit the needs of a B2B company. The modifications and further work we have made throughout this process are also based on other theoretical articles, books, newspapers and lectures. Thus, some of the alterations are made on our interpretation of translatability. In addition to a modified version of Keller’s CBBE model, our framework consists of a methodological tool schema, based on the drivers of our adjusted model. The methodological tool schema’s intention is to help reveal the differences between the desired and actual perception of a company, and identify measures that can be taken into action in order to minimize the deviation. -
Exploring the Understanding of University Brand Equity: Perspectives of Public Relations and Marketing Directors
IOSR Journal of Business and Management (IOSR-JBM) e-ISSN: 2278-487X, p-ISSN: 2319-7668. Volume 22, Issue 7. Ser. III (July 2020), PP 49-57 www.iosrjournals.org Exploring the Understanding of University Brand Equity: Perspectives of Public Relations and Marketing Directors Felicia de Heer Senior Lecturer/ Consultant, Central University, P. O. Box DS 2310, Accra – Ghana, West Africa, Abstract: In recent years increasing competition in the Higher Education (HE) sector has attracted attention to marketing, particularly branding activities. A crucial ingredient for the survival of universities is attaining appropriate enrolment numbers. To achieve the desired student population there is the need for a thorough management understanding of university brand equity to identify the factors needed to create sustainable value and differentiation for potential enrolees. This study examined university management understanding of the brand equity concept. An interpretivist research paradigm was employed in the study involving in – depth interviews of Public Relations and Marketing Directors of three/3 Public and three/3 Private Universities in Ghana. This included unstructured interviews of all the research questions. The results of the study highlight a better understanding of brand equity by management of public universities compared to their private counterparts and various brand equity dimensions such as course suitability, physical facilities, library facilities, academic instruction among others were used to position university brands. In addition university awareness was created using promotional tools such as university websites, banners, word of mouth by alumni and church announcements. The implications of the study include the fact that management should get more insight into their sources of brand equity as they provide the basis for attraction of potential students. -
CONTINUUM LEARNING PTE LTD 3Ps of Services Marketing
CONTINUUM LEARNING PTE LTD 3Ps of Services Marketing Mix To discern the differences between services and physical products, the 4Ps marketing mix i.e. Product, Process, Pricing and Promotion has been extended to include three additional 3Ps : People, Physical Evidence and Process. The unique 3 Ps of services marketing influence the customer’s decision to purchase a service, the customer’s level of satisfaction and repurchase decisions. People : The role of the service employee becomes much more critical since to a very real extent the employee is the service, given the absence of any tangible artifact. They carry the responsibility of projecting the image of the service firm. Because of the inseparability of production and consumption of services, service delivery is characterized by interactions between customers and service employees. Service employees who experience positive human resource practices can devote their energies and resources to effectively serving their customers. The service firm's human resource management practices can create an environment that elicit more positive, courteous and helpful behavior from the employees toward customers. In turn, the behavior that employees display will positively impact on service quality. Customers also represent a productive resource. Because customers could serve some of the service employees' job functions, they could help reduce service providers' perceived workloads. When customers become involved in co‐production, they are acting the role of partial employees, offering effort or work, time and other resources, as well as executing a portion of the service delivery functions. Therefore if customers assume a more active role in the service production and delivery process, they effectively function as a “resource contributor” and remove some of the labor tasks from service employees. -
Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana
International Review of Management and Marketing Vol. 3, No. 4, 2013, pp.153-163 ISSN: 2146-4405 www.econjournals.com Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana Edem Maxwell Azila-Gbettor Ho Polytechnic, Ghana. Tel: 00223208502245. Email: [email protected] Simon Mesa Kwodjo Avorga Ho Polytechnic, Ghana. Tel: 00233244573269. Email: [email protected] Lydia Sylvia Danku Ho Polytechnic, Ghana. Tel: 00233244212120. Email: [email protected] Eli Ayawo Atatsi Ho Polytechnic, Ghana. Tel: 00233208203962. Email: [email protected] ABSTRACT: This study examines the value of physical environment in the delivering of quality healthcare or service in public hospitals in Ghana. Twelve set of self-administered questions were designed using Baker’s (1987) typology of servicescape. A descriptive univariate analysis was applied for the study. Based on 233 usable questionnaires retrieved from respondents, the study indicates a strong link between physical environment and quality healthcare delivery and the choice of healthcare facility. It is there by recommended that improvement in quality service delivery may be better served and improved by improving the servicescape/physical element in the services mix. Keywords: Servicescape/physical evidence; quality healthcare delivery; public hospitals; quality service JEL Classifications: L83; M1; M3 1. Introduction Several authors (Devlin, 1992; Martin et al., 1990) have proclaimed the positive role and growing concern of the environment in the healing process by care providers. Researchers such as (Ulrich, 1984; Verderber and Reuman, 1987) have found out that changes and additions made to the health care facilities, physical and social environment with the patient in mind can positively influence patients’ outcomes and have beneficial effects on a variety of health indicators, such as anxiety, blood pressure, post-operative recovery, the use of analgesic medication, and the length of stay (Ulrich, 1995). -
“Ranking the Effect of Services Marketing Mix Elements on the Loyalty of Customers by Using Topsis Method (Case Study: City Bank Branches in Tehran)”
“Ranking the effect of services marketing mix elements on the loyalty of customers by using Topsis method (case study: city bank branches in Tehran)” AUTHORS Hossein Azimi Hossein Azimi (2017). Ranking the effect of services marketing mix elements on ARTICLE INFO the loyalty of customers by using Topsis method (case study: city bank branches in Tehran). Innovative Marketing , 13(2), 41-46. doi:10.21511/im.13(2).2017.04 DOI http://dx.doi.org/10.21511/im.13(2).2017.04 RELEASED ON Friday, 08 September 2017 RECEIVED ON Friday, 30 June 2017 ACCEPTED ON Wednesday, 30 August 2017 LICENSE This work is licensed under a Creative Commons Attribution 4.0 International License JOURNAL "Innovative Marketing " ISSN PRINT 1814-2427 ISSN ONLINE 1816-6326 PUBLISHER LLC “Consulting Publishing Company “Business Perspectives” FOUNDER LLC “Consulting Publishing Company “Business Perspectives” NUMBER OF REFERENCES NUMBER OF FIGURES NUMBER OF TABLES 22 3 2 © The author(s) 2021. This publication is an open access article. businessperspectives.org Innovative Marketing, Volume 13, Issue 2, 2017 Hossein Azimi (Iran) Ranking the effect of services marketing mix elements on the loyalty of customers by using Topsis method (case study: city bank branches in Tehran) Abstract Successful companies do not only pursue sale, but they are looking for satisfactions of customers and their loyalty. This study aims to rank effect of services marketing mix elements on the customers’ loyalty in the City Bank. Method of this research is survey and causal-comparative and domesticated questionnaire was used for gathering data which its validity was confirmed by experts and its reliability with Cronbach alpha 0.908. -
Brand Equity Dimension and Consumer Behavior in Social Media
South East Asia Journal of Contemporary Business, Economics and Law, Vol. 13, Issue 2(August) 2017 ISSN 2289-1560 BRAND EQUITY DIMENSION AND CONSUMER BEHAVIOR IN SOCIAL MEDIA Dina Aulia Vita Briliana ABSTRACT As technological advancements continue to develop consumers increasingly search for, evaluate, and buy items via social media and websites. Given that more marketers have shifted their focus toward engaging customers in the development of their marketing mix via social media platforms, such as Instagram. Therefore, this study focuses on the effects of brand association, brand loyalty, brand awareness, and brand image on brand equity in e-tailing. An online survey was conducted with Muslim women consumers who used Instagram searches of various fashion Muslim in Hijup.com. Partial Least Square (PLS) was used to analyze the data collected from 80 Muslim women consumers. The findings confirm that brand image was a strong dimension influencing brand equity followed by brand loyalty and brand association. However, brand awareness did not influence brand equity. The results of this paper will provide insights to the people involved in the fashion industry, such as designers, retailers and marketers, to understand the hijabista market segment. Practitioners can design proper hijab fashion products that are Shariah-compliant to capture the segment of Muslim women with proper marketing strategies. The fashion of Muslim women, particularly the hijab fashion, has received little attention in the fashion literature. This paper hopes to provide new insights to relevant researchers and industries. Keywords: Brand Association, Brand Awareness, Brand Equity, Brand Image, Brand Loyalty and Partial Least Square INTRODUCTION Branding has been around for centuries as a mean to distinguish the goods from one producers to others.