CUSTOMER SUCCESS STORY

Taiwan’s City Uses Video Collaboration to Prepare for Typhoons

Industry Public sector

Snapshot • Face-to-face coordination across city • Resource and evacuation planning • Real-time emergency assessment

Featured Polycom solutions • Polycom® HDX® series—High-definition environments in 36 district offices • Polycom® RealPresence® Platform— Universal collaboration using any device

Days before faced down the first storm of the deadly 2013 typhoon season, officials in Kaohsiung City unleashed their own secret weapon to protect nearly three million people and their property from the brute force of Typhoon Soulik.

Kaohsiung City had just completed a citywide network of Polycom video collaboration solutions. And for the first time, disaster preparedness and emergency response officials in 38 districts across the city could work together face-to-face, without having to leave their districts and the people who live in them.

Working from the Kaohsiung command center, Mayor Chu met over video with personnel throughout the city to assess the progress of preparation efforts, properly allocate resources, and coordinate evacuation plans. Nowhere were these efforts more critical than in Kaohsiung’s remote mountain villages, where past typhoons left villagers cut off from emergency response authorities and impeded relief efforts. Even when communications remained operable, emergency workers had to communicate with central command by phone, satellite, or wireless—never with video, and always one at a time. CUSTOMER SUCCESS STORY Kaohsiung City, Taiwan

“Kaohsiung officials have a stable, real-time, high-definition video lifeline to every district in the city so they can be better prepared for the next emergency.” Stephen Li, General Manager, Greater , Polycom

Now, like an unwelcome summer storm, Kaohsiung’s old Once the skies clear, Taiwan’s second largest city puts its patchwork approach is long gone. In its place is an efficient and Polycom solutions to use in other ways. When it’s not busy with reliable communications infrastructure that unites video calls so disaster preparedness, the city saves on communication costs Kaohsiung City Fire Bureau officials can receive multiple real- and travel expenses by handling administrative meetings and time updates at once, and emergency management personnel employee training over video. Those savings free up money for always have a current view of response activities across a public construction and other improvements—showing that in coastal city that covers more than 1,100 square miles. Kaohsiung City, video collaboration not only helps save lives, it also helps to make them better.

About Polycom Polycom is the global leader in open standards-based unified communications and collaboration (UC&C) solutions for voice and video collaboration, trusted by more than 415,000 customers around the world. Polycom solutions are powered by the Polycom® RealPresence® Platform, comprehensive software infrastructure and rich APIs that interoperate with the broadest set of communication, business, mobile and cloud applications and devices to deliver secure face-to-face video collaboration in any environment.

Polycom, Inc. Polycom Asia Pacific Pte Ltd Polycom EMEA 1.800.POLYCOM +65 6389 9200 +44 (0)1753 723282 www.polycom.com www.polycom.asia www.polycom.co.uk

© 2013 Polycom, Inc. All rights reserved. All Polycom® names and marks associated with Polycom products are trademarks or service marks of Polycom, Inc. and are registered or common law marks in the United States and other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom. 8323_0813