Public Document Pack
Contact:Dominic Millen Group Leader – Transport Planning & Policy Direct: 020 8379 3398 e-mail: [email protected]
THE PUBLIC TRANSPORT CONSULTATIVE GROUP
Thursday, 13th February, 2020 at 7.00 pm in the Dugdale Centre - Room 1, 39 London Road, Enfield, EN2 6DS
Membership:
Councillors : Daniel Anderson, Dinah Barry, Chris Bond, Yasemin Brett, Mahtab Uddin (Cabinet Member for Public Health), Lindsay Rawlings, Chris Dey and Stephanos Ioannou
Other Members:
Enfield Lesbian, Gay, Bisexual and Transgender Network Enfield Women’s Centre Young Mayor’s Train Operator - GTR Train Operator – Greater Anglia Network Rail LBE Enfield – Place Directorate Over 50s Forum Transport for London
Other Invitees
Membership is by invitation of the Chair
1. AGENDA 13 FEBRUARY 2020 (Pages 1 - 10)
1 This page is intentionally left blank Page 1 Agenda Item 1
Contact: Dominic Millen Team: Traffic & Transportation Direct: 020 8379 3398 email: [email protected]
PUBLIC TRANSPORT CONSULTATIVE GROUP
13 February 2020 from 7.00pm to 9.00pm
Meeting Room 1, The Dugdale Centre, Enfield Town, EN2 6DS.
MEMBERSHIP
Councillors: Daniel Anderson (Chair), Dinah Barry, Chris Bond, Yasemin Brett, Chris Dey, Stephanos Ioannou, Lindsay Rawlings, Mahtab Uddin
Other Members: Enfield Lesbian, Gay, Bisexual and Tim Fellows Transgender Network Enfield Women’s Centre Ginnie Landon/Barbara Le Fevre Young Mayor’s Okan Gurhan, Christevie Ngoma Train Operator – GTR Patrick Ladbury Train Operator – Greater Anglia Alan Neville Network Rail Matt Brennan LB Enfield – Place Directorate Dominic Millen (Notes) Over 50s Forum tbc Transport for London Esther Johnson Transport for London David Hooker
Other invitees: Ashley Hull-Owolabi, Enfield Resident
Membership is by invitation of the Chair.
TERMS OF REFERENCE
To consider and monitor the operation and provision of public transport facilities within the Borough; To share information on key developments relating to the public transport network including receiving reports from representative forums and groups; To identify strategic issues for public transport providers to address; and, To provide input into the development of council policies and responses to relevant consultations.
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AGENDA
1. INTRODUCTIONS & APOLOGIES – 5 MINUTES
2. DECLARATION OF INTERESTS – 5 MINUTES
Members of the Council are invited to identify any disclosable pecuniary, other pecuniary or non-pecuniary interests relevant to items on the agenda.
3. PREVIOUS MEETING NOTES AND ACTION POINTS – 20 MINUTES
Run through of previous meeting notes and updates on action points from previous meeting where they are not covered by the public transport operator updates.
4. PUBLIC TRANSPORT OPERATOR UPDATES – 70 MINUTES
Greater Anglia Rail Services - Greater Anglia o Ponders End service reduction. o Communication and consultation. o New trains serving Edmonton Green. Great Northern Rail Services – GTR o Passenger Benefit Fund. o Update on timetable implementation. London Buses, Overground and Underground - Transport for London o New trains. o 456 route consultation. o Demand responsive bus trial.
5. ANY OTHER BUSINESS – 15 MINUTES
6. NEXT MEETING INCLUDING DATE – 5 MINUTES
Opportunity for PTCG members to propose agenda items.
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Contact: Dominic Millen Team: Traffic & Transportation Direct: 020 8379 3398 email: [email protected]
PUBLIC TRANSPORT CONSULTATIVE GROUP
17 October 2019 from 7.00pm to 9.00pm Dugdale Centre, London Road EN2 6DS
MEETING NOTES
Councillors (Italics denotes absence):
Daniel Anderson (Chair), Dinah Barry, Chris Bond, Yasemin Brett, Chris Dey, Stephanos Ioannou, Lindsay Rawlings, Mahtab Uddin
Other Members and Guests Attending:
Dominic Millen LB Enfield – Place Department Alan Neville Greater Anglia Matt Brennan Network Rail Peter Smith Over 50s Forum Esther Johnson Transport for London Dave Hooker Transport for London
Dave Cockle, Chair of the Enfield Society, was also in attendance.
1. INTRODUCTIONS & APOLOGIES
Apologies for absence were received from Cllrs Barry, Bond and Uddin, and Patrick Ladbury from Greater Northern.
2. DECLARATION OF INTERESTS
None.
3. PREVIOUS MEETING NOTES AND ACTION POINTS
The notes were agreed as accurate and the Action Point updates were noted with follow ups:
Action For the next meeting LBE will prepare an outline of the proposed way forward in respect of reviewing and improving bus services. This should include opportunities over the next 18 months to 5 years.
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Action A demand responsive bus trial has started in Sutton so an update at the next meeting would be welcome.
4. PUBLIC TRANSPORT PROVIDER UPDATES INCLUDING RESPONSES TO PREVIOUS ACTION POINTS
West Anglia Rail Services - Greater Anglia (GA)
Alan Neville provided an update. The main points of which and related discussions were as follows: To improve service performance, stopping patterns at Ponders End had been altered so that there is a gap in northbound evening services (17:39 to 18:39). Whilst the rationale was clear, the impact is severe and residents have been raising this as a significant issue. In answer to a previous action point, it was noted that GA have a team to deal with large-scale events such as those at the Tottenham Hotspur football stadium. Since the previous meeting a more frequent service has been delivered at the new Meridian Water Station. Performance for the previous period as measured by the Public Performance Measure (PPM) was 89%. In answer to a previous action point, it was noted that GA have committed to environmental objectives as part of their franchise agreement and that these are available to view online: https://www.greateranglia.co.uk/sites/default/files/assets/download_ct/201904 05/ocCRxWIDeTkb2BSGDXnTWtWIbO7IKw- jwz7LGoyOz20/19.17_sustainability_strategy_-_issue_1_october_2017.pdf In answer to a previous action point, it was noted that details of engineering works are published ahead of time, but can be subject to change at short notice. It was acknowledged that passengers find such works very frustrating particularly if they do not use services frequently so might not be aware.
Great Northern Rail Services – Govia Thameslink Railway (GTR)
Patrick Ladbury from GTR representative was unable to attend, but provided a written update ahead of the meeting with the main points being: PPM has improved to 84.6% and cancellations have been reduced. One of the biggest impacts on performance recently has been suicides on the tracks so a suicide prevention manager has been appointed. The full fleet of new Class 717 trains is now in operation. Moorgate will be closed from December 2019 through to May 2019 from 22:00 each night to allow cleaning of the tunnel. Trains will instead divert to Kings Cross. To allow remodelling of the tracks at Kings Cross and work to replace rails, there will be disruption and closures on weekends from 4th January 2019 to 23rd February 2020. A list of proposed schemes for utilising £80k of Passenger Benefit Fund for each of Enfield’s GTR stations has been released following DfT approval.
Action The written briefing from GTR will be circulated to the PTCG membership and these issues will be picked up at the next meeting. Page 5
Concerns were raised both before and during the meeting about the engagement with councillors in respect of the Passenger Benefit Fund. It was noted that whilst there had been an extensive 3-month engagement programme, this had not included a blanket email to local councillors, which was something that was only resolved in Enfield towards the end of the process.
It was also noted that there is a desire to provide improved access to Palmers Green Station, but that this would have an impact on staffing costs going forward, so was outside the scope of the Passenger Benefit Fund.
London Buses, Overground and Underground - Transport for London
Esther Johnson and Dave Hooker provided an update and various questions arising were dealt with: The incident on the W9 which was previously raised is being investigated and an update will be provided in due course. There was a reminder that reports of any incidents on buses need to be accompanied by details of the bus and the time and location so that they can be properly investigated. There was clarification that bus drivers should notify passengers of short-term bus stop closures at the stop before the closure. However, it was noted that sometimes closures occurred without drivers being aware. It was noted that all bus stops are compulsory so drivers should stop if passengers are waiting. Any incidents where this does not happen should be reported to TfL using their website. There was a request for early bus service terminations to be better managed so that passengers were not left stranded. It was acknowledged that early terminations are not ideal and that drivers should drop passengers at an alternative location close to another stop/route. However, sometimes the available turning point does not allow this, so passengers can be inconvenienced. It was noted with concern that TfL’s current policy is not to replace damaged bus stops where the number of passengers is relatively low. This reflects the reduction in revenue funding available to TfL. The point was made that this is another factor which can discourage use, which has a further detrimental impact on passenger numbers. It was confirmed that works to repair the heritage features outside Oakwood and Southgate stations were unfortunately delayed due to permit issues required to put up the scaffolding. It is hoped that this will be rectified in the near future. Issues with a broken bench and rutting of the highway at the front of Arnos Grove station were raised. Threatening buskers on Underground services were a cause for concern. TfL are aware of this and encourage passengers to report incidents so that they can be referred to the British Transport Police. There was a discussion about hail and ride services which are a compromise with the preference being for fixed stops where possible. The difficulty is for those unfamiliar with the neighbourhood being expected to know that hail and ride operates. Where there are hail and ride sections, buses should stop in safe and convenient locations. Discussion took place on whether there can be Page 6
some markings along such routes to provide better indicators of stopping routes for the uninitiated. A number of road closures in the next few months will impact on bus services so people are advised to check before they travel. There was a discussion about the Borough Engagement Survey, which highlighted the priorities for TfL’s stakeholders. It was noted that these were sometimes competing and to deliver all of them would require additional funding.
Action TfL to provide feedback on the issues with a broken bench and rutting of the highway at the front of Arnos Grove station.
Rail Network – Network Rail (NR)
Matt Brennan provided an update and various questions arising were dealt with as follows: 60% of rail network delays are attributable to NR with 40% being under their control and 20% due to other issues such as extreme weather. Improving network performance and resilience are top priorities and there is over £2bn for operations and renewals in the Anglia region from 2019 to 2024. Any investment is offset against the impact of increased demand and more intensively used infrastructure. In response to a query about using NR land for other uses (such as pocket parks) it was noted that the land is usually operational (so required for maintenance access) but if suitable locations are identified then consideration can be given to alternative uses. Issues with rubbish accumulating on NR land can be raised with their operations team, but an exact location and pictures are required to take action. Current issues are being experienced by the bridge in Broomfield Lane. Using Housing Infrastructure Funding, NR will be working with LBE to deliver additional improvements at Meridian Water Station to provide more frequent services. An updated strategic business case for Crossrail 2 has been submitted and this remains a priority for delivering long term capacity improvements in London. A West Anglia Main Line study is also being prepared to look at short to mid-term options for improving services along the Lea Valley corridor. There have been changes to the approach to dealing with trackside vegetation, but it was noted that this still needs to be kept under control.
5. GTR PASSENGER BENEFIT FUND
Covered under item 4.
6. ANY OTHER BUSINESS
None
7. NEXT MEETING INCLUDING DATE
It was proposed that the next meeting take place on in mid to late January 2020. Page 7
Contact: Dominic Millen Team: Traffic & Transportation email: [email protected]
PUBLIC TRANSPORT CONSULTATIVE GROUP
ACTION POINTS FOLLOW UP – UPDATED 29/11/2019
Action Lead Response Prepare an outline of the LBE Raised at meeting on 17/10/19 proposed way forward in respect of reviewing and improving bus services. This should include opportunities over the next 18 months to 5 years. A demand responsive bus TfL Raised at meeting on 17/10/19 trial has started in Sutton so an update at the next meeting would be welcome. The written briefing from GTR LBE Completed 21/10/19 will be circulated to the PTCG membership and these issues will be picked up at the next meeting. TfL to provide feedback on the TfL Raised at meeting on 17/10/19 issues with a broken bench and rutting of the highway at the front of Arnos Grove station. Clarification should be sought TfL Raised at meeting on 11/07/19 on the discrepancy between the cost to Freedom Pass holders of peak travel on National Rail and TfL services. GTR to confirm the number of GTR Raised at meeting on 11/07/19 delay repay claims per period for the past 12 months. GTR received 1.6 million claims in the past 12 months. They are currently looking at how to can update the system to make it easier for passengers to claim Delay Repay.
Action completed 17/10/19 125 curtailment at Eversley TfL At meeting on 11/07/19 TfL confirmed they Park Road was an issue have asked the operator for details of because there were no incident. nearby stops. At the meeting on 17/10/19, it was acknowledged that early terminations are 1
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Action Lead Response not ideal and that drivers should drop passengers at an alternative location close to another stop/route. However, sometimes the available turning point does not allow this, so passengers can be inconvenienced.
Action completed 17/10/19 More information was TfL Raised at meeting on 11/07/19 requested on 125 bus accidents at Fords Grove. 298 frequency and reliability is TfL Raised at meeting on 11/07/19 an issue, particularly towards Potters Bar. Details of additional trains on GA Raised at meeting on 11/07/19 Tottenham Hotspur event days. It was noted that these trains are timetabled relatively close to the event so the opportunities for prior notification are limited. However, GA do have a team to deal with large-scale events, such as those at the Tottenham Hotspur football stadium, including providing suitable prior notification.
Action completed 17/10/2019 Nag’s Head Road/Hertford TfL Raised at meeting on 11/07/19 Road works start on the 22nd July with a 5-week closure Further information was provided as part of the which will see buses diverted. Cycle Enfield engagement programme. TfL to provide further details and for these to be Action completed 17/10/2019 communicated to local councillors and businesses. More information on the GA, Raised at meeting on 11/07/19 environmental impact of the GTR, various franchises was TfL GA have committed to environmental objectives requested. as part of their franchise agreement and that these are available to view online: https://www.greateranglia.co.uk/sites/default/file s/assets/download_ct/20190405/ocCRxWIDeTk b2BSGDXnTWtWIbO7IKw- jwz7LGoyOz20/19.17_sustainability_strategy_- _issue_1_october_2017.pdf
GTR’s key environmental highlights include: Waste generated (Tonnes) -34% reduction over the last year Waste to Landfill (Tonnes) -77.8% reduction over the last year Reduction in energy consumption - 4% reduction over the last year All stations upgraded to LED lighting which is 80% more efficient All non traction electricity is now supplied by renewable energy
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Action Lead Response TfL publish a Health, Safety and Environment Report: http://content.tfl.gov.uk/tfl-hse-annual- report-2018-19.pdf
Action completed 17/10/19 There was a request for GA, Raised at meeting on 11/07/19 improved communication of GTR, planned engineering works TfL It was noted that each operator aims to provide and related disruption prior notification to passengers through on route including via councillors and information and announcements as well as at the Council’s Communications the point of sale for tickets. Where there are Team. major works planned which will cause significant disruption, particularly during the festive period, there are extensive local, regional and national information campaigns. Unfortunately, this information does not always reach passengers, in particular those who travel less frequently.
The Council’s Communications team does not routinely provide information on third party works and disruption to avoid duplicating communications and related complaints being misdirected.
Action completed 17/10/19 It was agreed that final report LBE Raised at meeting on 11/07/19 and related briefing note on the bus review work would be Sent out with meeting invite sent around the Group. Action completed 10/10/19 Clarification as to whether the LBE Raised at meeting on 11/07/19 decision not to progress the bus review was the Cabinet The bus review is progressing but will be Member’s. undertaken by Council officers rather than funding an external consultant. This approach was discussed with the Cabinet Member for Environment, although the decision is an operational one.
Action completed 17/10/19 Hertford Road, opposite White TfL / Raised at meeting on 18/04/19 Horse pub, there are buses LBE obstructing the exit from Chased prior to 11/07/19 meeting Garfield Road partly due to changeovers. At Bush Hill Park and Enfield TfL Raised at meeting on 05/02/19; response from Town stations the information TfL to be chased up (25/04/19). provided on rail replacement bus services is not clear. Chased prior to 11/07/19 meeting
Look into the possibility of on- TfL All on-train PA messages are currently being train announcements at Silver reviewed by Rail for London, TfL Fleet and Street Station which highlight Customer Information and the LOTRAIN project its proximity to North and will be revised as part of the rollout of our Middlesex University Hospital. new trains in 2019. TfL are currently 3
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Action Lead Response 14/09/17 meeting action. investigating opportunities to input localised information from a borough perspective.
Follow up in due course Is there any possibility of TfL A consultation on a new service, the 456 which frequency increases and route will replace the W10, started in October and lengthening of the W10 bus, closes on 5th January 2020. which can now be progressed using funding freed up by the Action completed 29/11/19. re-configuration of services in outer London? Convene future meeting taking LBE Ongoing action. into account various issues of interest.
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