FOR a STRONG EUROPEAN RAIL NETWORK Page 08

No. 04 | 16

THE DB CARGO CUSTOMER MAGAZINE

FOR A STRONG EUROPEAN RAIL NETWORK Page 08

CUSTOMER SERVICE INVESTMENTS CONTRACTS DB CARGO TALKS TO NEW VEHICLES FOR INTER- DB CARGO OPERATES RAIL CUSTOMERS NATIONAL OPERATIONS TRANSPORT TO CHINA FOR BMW Page 30 Page 40 Page 44 EDITORIAL

KEROSENE IS A HAZARDOUS GOOD. RAILWAYS IS THE BEST MEANS OF TRANSPORTATION. SUCCESS THROUGH EFFICIENCY

GABRIELE JANSEN-KREKELS, SALES DIRECTOR MINERAL OIL, DB CARGO BTT

DB Cargo is Europe’s strongest and best- performing rail freight company. But we want to put the company on a new footing – the Zukunft Bahn programme is the most extensive restructuring plan in our history and it is aimed at offering you more efficient transport operations with better quality.

This issue of our customer magazine railways gives you insight into this reorgan- isation and reveals everything we have planned for the future. You’ll find several exciting examples of how, together, we have become better.

The railways editorial team would like to THE FUEL THAT CONNECTS THE WORLD wish all their readers across Europe a merry Christmas and a happy New Year! Aviation is a growth industry. More than 38 Grangemouth Refinery near Edinburgh to for its transportation.” DB Cargo BTT has the million flights were recorded around the Derby. Certas Energy, the largest indepen- expertise required to handle, load and unload world last year, 3.5 per cent more than in the dent fuel and lubricant distributor in the UK, mineral oils, and takes on the entire manage- Your DB Cargo team previous year. Kerosene consumption is already uses DB Cargo UK’s services to trans- ment of tank wagons as well as the profes- growing, too, as a result. The aviation fuel is port fuel from Grangemouth Refinery to Fort sional and consistent supervision of utilised to power large passenger aircrafts and William and Lairg in Scotland. The new con- transports. mh is, in chemical terms, closely related to petro- tract demonstrates the success of the colla- leum. Logistics experts work together with boration between the two companies. the mineral oil industry to make sure the fuel is delivered to airports safely and on time. The DB Cargo group also transports aviation fuel in Germany organised by DB Cargo BTT. Interested in the latest from the DB Cargo UK has agreed a new three-year “Kerosene is a hazardous good. Railways is the world of DB Cargo? Sign up for the contract with Gulf Aviation, part of Certas best means of transportation,” explains Gab- newsletter so you won’t miss out on Energy, to transport aviation kerosene (also riele Jansen-Krekels, Sales Director, Mineral any news from the railways. TITEL: MONTAGE: DDP IMAGES, GETTY IMAGES; EDITORIAL: DPA PICTURE-ALLIANCE, DB CARGO PICTURE-ALLIANCE, DPA EDITORIAL: GETTY IMAGES; DDP IMAGES, TITEL: MONTAGE: known as aviation turbine fuel or avtur) and Oil at BTT. “Moving kerosene is time-sensi- Contact | Gabriele Jansen-Krekels Subscribe at: provide the specialist wagons needed to car- tive and it’s vital that the fuel is delivered Telephone: +49 6131 15-73559 www.dbcargo.com/newsletter-en

PHOTOS: PHOTOS: ry it. The service moves the fuel from the reliably and safely, making rail an ideal choice [email protected]

2 RAILWAYS 04 | 16 3 CONTENTS

FOCUS ZUKUNFT BAHN COMPANY & PEOPLE CUSTOMERS & PROJECTS

14 RAIL FACING COMPETITION 26 PORT OF THE FUTURE 42 STRONG CUSTOMERS, STRONG NETWORK DB Cargo is facing tough competition not just in the rail freight DB Port Szczecin, in competition with major ports such as DB Cargo is expanding the Italian network and improving transport market but also against other transport modes. Rostock, Gdynia and Gdańsk, is in the black. the regional connections from Verona and Tuscany.

16 “WE’RE RESTRUCTURING – FOR A STRONG EUROPEAN 28 THE KEY TO SUCCESS 43 NEW POWERHOUSES RAIL NETWORK” DB Cargo Polska has optimised its production and sales pro- Nine new DE 6400 shunting locomotives will go into oper- DB Cargo CEO Dr Jürgen Wilder and Industry Division cesses. We discuss these structures with Head of Sales, Lukas ation at DB Cargo Polska by the end of the year. Head Dr Jörg Hilker, who is managing the Zukunft Bahn Polaczek, and Robert Nowakowski, Head of Production at DB programme at DB Cargo, explain how the rail freight com- Cargo Polska. 44 TRANS-SIBERIAN TRAIN ROUTE BECOMES A MODEL FOR pany is changing its business model. SUCCESS Overland rail transport operations to China are getting 19 A BETTER PERFORMANCE faster and faster. The BMW Group has now concluded a DB Cargo is restructuring industry divisions so that it can MARKETS & INNOVATIONS transport contract with DB Cargo to supply its production respond more efficiently to customer needs. plants in Shenyang. 30 RESTRUCTURING TO IMPROVE PERFORMANCE 19 WHAT THE NEW DIVISIONS WILL ACHIEVE DB Cargo invited customers to the Coal and Steel Conference 46 THE MAASVLAKTE SPECIALISTS Stefan Schilling, Dr Jörg Hilker, Dirk Steffes, Jens Nöldner to discuss the company’s future and all the big issues such as DB Cargo has taken on all shunting work for the Dutch com- and Iris Hilb on the services of the new industry divisions. market conditions and trends. pany KombiRail at the Port of Rotterdam.

24 INTELLIGENCE ON THE GO 35 BETWEEN DIGITISATION AND THE ENERGY TRANSITION 48 GERMANY–INDIA KNOWLEDGE TRANSFER DB Cargo is testing clever freight wagons to make supply This year’s industry conference revealed exciting develop- A delegation from Indian Railways visited the DB Cargo Cus-

chains more transparent. ments in a number of areas. Customers and staff of DB Car- DDP IMAGES CARGO, tomer Service Centre and learned about the processes in

go BTT and DB Cargo discussed issues relating to the DB place at the European rail freight company. 25 LIGHTER, QUIETER, MORE EFFICIENT railways of tomorrow and outlined the world of “Logistics DB Cargo and VTG are carrying out research on innovative 4.0”. 49 “SUSTAINABILITY IS OUR STRONG POINT”

freight wagons. MONTAGE: Rail is one of the most environmentally friendly transport 40 FLEXIBILITY AND CREATIVITY FOR INTERMODAL 08 modes and it is playing its part in global climate protection GROWTH ZUKUNFT BAHN – BECOMING A QUALITY LEADER efforts. DB Cargo is responding to the demands of its customers DB Cargo is implementing a comprehensive restructuring pro- and is buying 700 double-pocket wagons and getting its gramme with the aim of offering more efficient transport oper- 50 FINAL CALL / SAVE THE DATE / IMPRINT hands on 300 container carrying wagons through unconven- ations and better quality in future. tional means.

railways is available as an app or in printed form – in German, too.

4 RAILWAYS 04 | 16 5 NEWS

MAINZ/GERMANY Staff changes at DB MAINZ/GERMANY Cargo New freight wagon Changes on the DB Cargo executive board: Andreas Busemann, Member catalogue now online of the Management Board for Sales DB Cargo has comprehensively at DB Cargo, will become CEO of revised its online freight wagon Vossloh AG in early 2017. Busemann catalogue and added several handy came to DB Cargo at the beginning of functions. The rail freight company 2016. In his role as Member of the thereby hopes to improve the Management Board for Sales, he will transparency of its services and make DONCASTER/WEST- ensure the transition goes smoothly. it easier for customers to move to rail. MINSTER, UK Clemens Först, Member of the Customers can use a research tool Management Board for Production at that helps them to quickly and easily DB Cargo: outstand- DB Cargo, has left the company for select the right wagon for the type of ing employer and personal reasons. Michael Anslinger, freight they want to transport. The Member of the Management Board tool has a compare function featur- apprentice prizes for Region Central/Germany at DB ing up to four wagons to show Cargo, will temporarily assume his The British rail freight company DB potential alternatives. Those who responsibilities. Anslinger has been Cargo UK has been named “Employer want in-depth information can of the Year”. The award recognises with DB Cargo since 1996. an download the technical specification the efforts the company makes in sheets for each individual wagon in training the next generation of staff PDF format. The tool also provides WARSAW/POLAND and placing young people in employ- background information on all ment. With the award, the West aspects of freight wagon dispatch. Customer-friendly Nottinghamshire College, one of the The catalogue can be downloaded at: UK’s biggest and best-known gueterwagenkatalog.dbcargo.com company vocational training establishments, mh DB Cargo Polska is the first rail freight honours employers that endeavour BERLIN/BRUSSELS operator to be honoured by its to provide high-quality training. The DONCASTER customers with the “Customer- prize was awarded in a ceremony DB head Grube ap- Kerrie Talbot (2nd f. r.) WARSAW friendly company” award. The attended by politicians and industry certificate is awarded on the basis of pointed Chairman of BERLIN representatives at the House of an independent customer survey Lords in Westminster. Kerrie Talbot CER carried out by the Fundacja Obserwa- went to London to accept the prize The European rail association CER WESTMINSTER torium Zarządzania (Management on behalf of DB Cargo UK; she is has appointed Dr Rüdiger Grube, Observatory Foundation). The responsible for coordinating the CEO of Deutsche Bahn, as its new BRUSSELS foundation promotes innovation and company’s management training President. “I am honoured to have entrepreneurship in Polish business, MAINZ programme. Jonathon Miller, who is been chosen to serve as Chairman of and has been conducting research into currently a shunting apprentice at the Community of European Railway how customer-focused Polish com- DB Cargo’s Westbury Depot, was also and Infrastructure Companies,” said panies are for the last twelve years. presented with an award at the Grube. “We will continue to work “We are glad we were awarded this ceremony. He was named “outstan- with all the CER members – regard- certificate,” says Marek Staszek, CEO ding apprentice” from a crop of less of their size – to speak with one of DB Cargo Polska. “The excellent 13,000 because of the dedication and strong voice, foster a foundation of results prove that all the efforts to team orientation he displays at work. mutual trust in our collaboration with meet our customers’ needs and an the EU institutions, and strengthen individual expectations have brought the rail sector.” Grube succeeds about success.” The certificate is Christian Kern, who stepped down in awarded to companies that achieve a May 2016 to become Austria’s customer satisfaction rate of at least Federal Chancellor. 80 per cent in each of the evaluation areas. At least 85 per cent is required The Community of European Railway in the overall result. You can find more and Infrastructure Companies (CER), information about the foundation at: which is based in Brussels, represents more than 70 railway and www.obserwatorium.pl mh infrastructure companies around Europe. The CER is a lobby group that deals with issues such as competition, the technological standardisation of rail systems and

the implementation of a digital SCREENSHOT STOCK&PEOPLE, UK, IMAGO DB CARGO CARGO,

roadmap. More information at: DB www.cer.be an Dr Rüdiger Grube PHOTOS: PHOTOS:

6 RAILWAYS 04 | 16 7 FOCUS

ZUKUNFT BAHN – BECOMING A QUALITY LEADER

DB Cargo is implementing a comprehensive restructuring programme, with the aim of offering more efficient transport operations and better quality levels in future.

TEXT_____Axel Novak DDP IMAGES CARGO, DB MONTAGE: MONTAGE:

SIGNALBOX: DB Cargo’s staff operates 4,520 trains all over Europe. Every day.

8 RAILWAYS 04 | 16 FOCUS THE FREIGHT RAILWAY WANTS TO DEVELOP A CLEAR, UNIQUE PROFILE AS A CARRIER, COMPLI- MENTED BY RAIL-RELATED LOGISTICS SERVICES AND OPERATOR SERVICES FOR THE SINGLE WAGON SYSTEM.

he rail freight company covers steel and coal trains, chemicals and mineral oil transports, household appli- ances in containers and cer- Teal wagons, block trains and just-in-sequence deliveries for the automotive industry – day- time trains and night-time trains, across Eur- ope to the furthest corners of the continent. It’s a miracle that everything works considering the thousands of train services that run every day.

An enormous organisation of this kind has to be managed and monitored. To improve this management and monitoring, in 2015 the company’s desire to offer more additional rail company launched the biggest restruc- services. The transportation of freight by rail turing programme since the rail reforms in from A to B will remain DB Cargo’s core focus. 1994. A key part of this is the Zukunft Bahn But the company also wants to develop a clear, programme, which is set to run over several unique profile as a carrier, complemented by years and which analyses and optimises all rail-related logistics services and operator the company’s processes and procedures. DB services to improve the utilisation of the is thereby aiming to become more customer- single-wagon system. focused and to achieve higher product and service quality. Better processes and struc- SMALL SERVICE PACKAGES FOR tures, supported by digital technologies, BETTER MANAGEMENT should make the whole group more produc- DB Cargo is planning to radically simplify the tive and competitive. The Zukunft Bahn production system and make it more robust, programme concerns all the units of the DB i.e. less susceptible to disruptions of all kinds. Group, including DB Cargo. This will be achieved by introducing new processes for the production of trains (i.e. FULFILLING ALL OUR PROMISES how they’re put together and operated). “At present, we at DB Cargo do not always The levers here are operational and produc- meet the quality expectations of our cus- tion images. DB Cargo creates production tomers in Germany in rail freight transport,” images as part of its internal planning process. says DB Cargo CEO Dr Jürgen Wilder in an These are small, manageable “service pack- interview (see page 14 in this issue). Europe’s ages” that assign clear responsibilities to biggest rail freight company is coming under members of staff. They reflect the concrete serious economic pressure. To make DB Car- logistics needs of a specific customer and in- go profitable again in a sustainable way, it is clude routes, volumes, transport dates, necessary to review the business model. The wagon requirements and promises made to aim of the 2030 growth strategy is to stop any customers. further loss to the company’s market share When planning with the customer, DB Cargo as seen over the last few years and to grow creates operational images that include loco- sustainably and profitably again. motive tours and the deployment of engine

360° EDITORIAL/DDP IMAGES 360° EDITORIAL/DDP This will lead to several changes in the day- drivers. This gives the customer a detailed to-day processes and systems that make it overview of their transport operation and possible to run a rail freight operation in the allows them to plan their own processes

EXPERTISE: Across Europe, DB Cargo employs more than 30,000 MEMBERS OF staff. MONTAGE: first place. One important aspect of this is the more effectively.

10 RAILWAYS 04 | 16 FOCUS

ROBUST TRANSPORT OPERATIONS IN THE CORE NETWORK DB Cargo is also separating the robust transport operations from the more volatile ones across the whole network. This move is in- tended to limit the effect of operational disruptions involving certain trains to just a few ZUKUNFT transport operations in future. In the past, BAHN disruptions of this kind could easily have affected the whole network. For transport operations that can be planned well in advance, DB Cargo is introducing a network with an annual timetable and set – EVERYONE’S frequencies. A majority of all the existing transport operations are included in this core INVOLVED network. “Robust trains” are defined as regu- DB Cargo’s restructuring pro- lar trains for which customers consistently gramme requires the whole com- deliver the freight volumes and that can de- pany to be involved. Around 100 of part on time as a matter of course, for exam- the company’s staff members are working on the strategic planning ple those that do not regularly have to wait and preparation of the measures. 25 for the arrival of delayed ships. A survey of dialogue events were organised existing transport operations has revealed throughout Germany, in which DB that around half of all regular and on-demand Cargo board members, experts and train services are very robust. A further 25 around 1,000 managers openly per cent can be made robust through adjust- THE COMPLEXITY OF INTERNATIONAL discussed the project. ments to sales and production measures – for TRAINS example adjusted engine turning times. All It is vital that international transport oper- other on-demand and special trains are ations running on the major freight transport FEWER INTERFACES classed as volatile. corridors are simplified. DB Cargo therefore ON CORRIDORS intends to manage the transport operations FLEXIBILITY AFTER RESOURCE on these important corridors from a single DB Cargo is tidying up the organisa- CHECKS source in future. Responsibility for the whole tion of the production group to eliminate interfaces. Some customer orders vary hugely from transport operation is assigned in the train week to week, in some cases by up to 100 planning phase. In international transport wagons. To ensure that we can continue to operations, that person is then responsible At present, a train travelling from carry out this kind of flexible transport oper- for the service from start to finish. Together Hamburg to Munich will be managed by up to twelve different ation in future, these volatile transport oper- with the supporting units, they ensure the centres from planning to implemen- ations are always checked beforehand to see quality of the whole train. tation. This will be reduced to just a whether the necessary resources are available. One thing must be emphasised: DB Cargo, as few centres under the new system, If the answer is yes, those resources are re- the number one in the market, is retaining which eliminates the current served. If the answer is no, DB Cargo suggests its European focus. That is the only way the division of planning and implemen- NETWORK: DB Cargo alternatives for the customer. company can fully exploit the growth poten- tation, and allocates responsibility serves approximately for operations to a single source The objective of such planning measures is tial on the international corridors within the STOCK&PEOPLE IMAGO IMAGES, 360° EDITORIAL/DDP 4,200 sidings throughout from start to finish. Long-distance to ensure that transport operations are only network group and concurrently operate Europe. For large corpora- combined transport operations will taken on when the necessary resources are reliable services from a single source for its tions and small and medium-sized companies alike. especially benefit from this. available. customers across the whole of Europe. an MONTAGE:

12 RAILWAYS 04 | 16 13 FOCUS

15.00 15.00 15 15 IN IT FOR THE LONG RUN DB Cargo is facing stiff competition not only from within the The longer the train, the greater the utilisation of rail: a freight train can be rail freight market but also from other12.5 transport modes. up to 740 metres in length. A 740-metre freight train replaces 52 lorries – but COMPETITION 12.5 11.42 HGV11.42 transport has benefited from very low fuel prices over ENERGY AND CO2 SAVER more than 60 per cent of freight trains on the Deutsche Bahn network are less than 600 metres long. The state of the network is one reason for this. Wagons 10 A freight train uses two-thirds less energy than HGV and the last two10 years. Such a development has put added pres- and locomotives can be used for significantly longer trains. They only have to FOR emits three-quarters less carbon dioxide – based on a sure on the rail freight company. be given a technical overhaul from a length of 1,000 metres and upwards. 7.5 transport operation of auto accessories on the route from THE 7.5 Hamburg to Munich. 4.47 4.56 5

4.47 4.56 5 2.50 3/4 CO2 2.37 RAILWAYS 2.00 2.5 1.53 0 2.50 0.50 1.00 1.01 2.37 2.00 0.52 2.5 1.53 0 0.50 1.00 1.01

Italy 0.52 Spain Latvia Ireland Austria France Poland Croatia Greece Finland Estonia

Sweden 0 Belgium Bulgaria Portugal Slovakia Hungary Slovenia Romania Lithuania Denmark Germany 2/3 E

CHEAP DIESEL Luxembourg Spain Latvia Ireland Austria France Poland Croatia Czech Republic Greece Estonia United Kingdom The Netherlands Bulgaria Hungary Slovenia Romania Lithuania The price of diesel has fallen steadily over the last few years. Germany Luxembourg The Netherlands

125.0

Source: Allianz pro Schiene Source: Allianz pro Schiene

15.00 115.0 15

12.5 11.42 105.0 LOYAL TAXPAYERS 15.00 Even though rail is the most environmentally friendly overland mode of transport, it pays 10 15 the second-highest level of electricity tax on traction current in Europe. In absolute figures, DB Cargo pays more than 11 euros for each megawatt hour used. In other countries – such 95.0 7.5 12.5 as Belgium, Sweden and the UK – rail companies are exempt from the tax and they pay a 11.42 low rate in countries such as France, the Netherlands and Spain. 15.00 4.47 4.56 5 15 10 85.0 2.50 2.37 2.00 2.5 1.53 7.5 0 0.50 1.00 1.01 12.5 0.52

75.0 11.42 0 0 0.50 Italy May May May May May May Spain June June June June June June Latvia 5 Ireland Austria France

Poland 4.56 Croatia

Greece 4.47 March March March March March March Finland Estonia Sweden Belgium Bulgaria Portugal Slovakia Hungary Slovenia Romania Lithuania Denmark January January January Germany January January January 10 November November November November November September September September September September Luxembourg 2011 2012 2013 2014 2015 2016 Italy Ireland France Czech Republic Croatia United Kingdom Finland

The Netherlands 2.50 Sweden Belgium Portugal Slovakia

Denmark 2.37 Source:BGL 2.00 2.5 1.53 0 0.50 1.00 1.01 Czech Republic United Kingdom May May May May

June June June June 0.52 7.5 March March March March January January January January 0

November November November 125.0 2013 September 2014 September 2015 September 2016 120% Italy Spain Latvia Ireland Austria France Poland Croatia Greece Finland Estonia Sweden Belgium Bulgaria Portugal Slovakia Hungary Slovenia Romania Lithuania Denmark ROAD AND RAIL TOLLS … 5 Germany +13.1% 4.47 4.56 125.0

While rail fees continue to rise, HGV is enjoying sinking road tolls. Luxembourg +10.4% 115.0 Czech Republic United Kingdom The Netherlands Source: Allianz pro Schiene +7.5% 2.50 +4,5% 2.37 120% 2.00 115.0 2.5 +1.9% 105.0 1.53 0.50 +13.1% VOLUMES OF GOODS IN 1.00 1.01MODAL SPLIT 2015 100% 125.0 0.52 +10.4% ... SERVICE IS GETTING MORE COMPARISON 105.0 0 +7.5% EXPENSIVE 95.0 -3.2% RAIL: freight volume grew by 0.6 per cent Rail: 18.1 per cent (+0.4 per cent) Spain +4,5% Latvia Ireland Austria France Poland

-5.7% Croatia Greece Prices for services on both road and rail are rising – to 367.3 million tonnes, with transport Estonia

115.0 Bulgaria Hungary Slovenia

-7.5% Romania Lithuania +1.9% Germany more so, however,-8.7% on the latter. distance growing 3.6 per cent to 116.6 95.0 85.0 billion tonne-kilometres.Luxembourg 100% 12.6 per cent – the producer price increase for Czech Republic United Kingdom rail freight transport services. -15.7% The Netherlands Road: 73.4 per cent (+3.4 per cent) 105.0 80% ROAD HAULAGE: the volume of freight 85.0 -3.2% 2010 2011 20127.1 per 2013 cent – the producer 2014 price 2015increase 75.0 transported grew by 1.3 per cent. Trans- May May May May May May June June -5.7% for road haulage services. June June June June March March March port distance grew by 1.6 per cent to March March March January January January -7.5% January January January November November November November November September September -8.7% around2011 290.6 billion2012 tonne-kilometres.2013 September 2014 September 2015 September 2016 MICHAEL VESTNER MICHAEL 95.0 75.0 May May May June June June March March March January January SHIP: freight volume sank 3.1 per cent to Ship: 8.6 per cent (-6.4 per cent) January November November September -15.7% 2011 2012 September 2013 80% 221.4 million tonnes, with transport distance dropping85.0 6.4 per cent to 55.3 2010 2011 2012 2013 2014 2015 120%

Source: Allianz pro Schiene ILLUSTRATION: billion tonne-kilometres. Source: BAG +13.1% +10.4% 14 RAILWAYS 04 | 16 15 75.0 120% +7.5% May May May May May May June June +4,5%June June June June March March March March March March January January January January January January FOCUS Can you explain more? W______At present, we at DB Cargo do not always meet the quality expectations of our customers in Germany in rail freight transport. That has consequences – after all, we don’t just operate block trains, but also a unique but very costly single-wagon network across the whole of Europe. We WE’RE therefore always have to make sure on the revenue side that we’re earning our capital costs and that we are investing indepen- dently in innovations and infrastructure so RE- that we can continue to operate the rail freight company and the single-wagon system in the decades ahead. H______We intend to fulfil our customer STRUC- commitments by introducing more robust, higher-quality production. Customer promises mean more than just punctuality. They also cover things such as informing TURING the customer quickly when trains are delayed.

What does Zukunft Bahn mean for – FOR A day-to-day business at DB Cargo? W______It had slowly become necessary to overhaul our business model. We therefore took a two-pronged approach. We’re STRONG radically simplifying our production system, thereby making it more robust and less susceptible to disruptions. And we’re reorganising sales and revenue manage- EURO- ment. In production we’re looking to manage our trains more efficiently. If we’re to achieve that in production, we have to se- PEAN parate the robust, regular transport oper- Zukunft Bahn is the programme ations from the volatile ones. That means through which you are restructur- we have to check whether we have suffi- ing the company – why take these cient resources for those transport opera- RAIL measures? tions and suggest alternatives if necessary. WILDER______The Zukunft Bahn pro- A second prerequisite is the business gramme will allow us to make DB Cargo optimisation of the regional division. We and rail freight transport the quality leader can improve the utilisation of our resources NET- in Germany again. The programme con- in the regional division by servicing freight cerns not only DB Cargo, but Deutsche transport terminals in a different way. Bahn as a whole. Economic developments have been posing certain problems for the WORK. rail company for a long time now, both in You’re aware that this point in par- passenger and freight transport. We’ve lost ticular leads to heated discus- market share in rail freight transport over sions ... DB Cargo is changing its busi- the last five years. Today, we’re at 60 per W______Of course – and we’re happy to be ness model. Better quality, effi- cent, and we’re making high operating involved in those discussions because ciency and performance will losses as a result. But we’re not going to lie we’ve analysed the freight transport termi- strengthen the rail network in down and accept the situation, we’re going nals with weak turnover. We check them as Europe. DB Cargo CEO Dr Jürgen to do our homework and become signifi- part of a regular process we have to go Wilder and Head of Industrial cantly more competitive again. through if we’re to remain economically vi- Sales Dr Jörg Hilker explain how. HILKER______We identified a clear need able – and as part of that we’ve often de-

they intend to achieve that. for action and we launched the Zukunft veloped alternatives in collaboration with EMRICH) LÊ / ALINA HOÀNG (KIÊN Bahn programme in summer 2015. The aim customers. Of course, that can lead to small INTERVIEW_____Axel Novak of the programme is to improve quality and losses in turnover. But in return we gain a efficiency. We intend to keep the promises huge amount of planning reliability and LÊMRICH we make to customers regarding the ser- stability in other transport operations for

vices we offer. all customers. PHOTO:

16 RAILWAYS 04 | 16 17 FOCUS WE’RE A BUNDLING OUR SINGLE-WAGON TRAFFIC IS COSTLY – SO IT IS ALL THE MORE IMPORTANT THAT WE HAVE A CLEAR BUSINESS BETTER COMPE- PLAN FOR IT. THERE IS A GREAT NEED AND A HUGE PO- TENCIES. TENTIAL FOR THIS SPECIAL SYSTEM IN EUROPE. PER- Dr Jörg Hilker, Head of the CONTROL PROGRAMME Industrial Division ZUKUNFT BAHN AT DB CARGO FOR- What will the restructuring of the Industrial Division mean for customers? H______We are also keen to reorganise our sidings is less than optimal. That’s why and employee representatives. MANCE HILKER_____The Industrial Division sales structure, and three aspects are key in we’re currently building railports in Poland H______We will also start implementing consists mainly of what was previously the that regard. We want to bundle our various with our partners. However, to operate changes in the sales division in 2017. We’re Coal and Steel Division and the areas of rail- areas of expertise to better position the them we need a certain basic volume from reorganising our internal sales structure. way construction/construction materials, single-wagon system in the market. We industry – so our customers are required to The five market divisions will be replaced agriculture as well as fertilisers and mili- want to bundle our know-how so that we make binding plans accordingly. by just three in future: Industrial, which tary. Our new division is strongly geared to- can offer customers rail-related logistics so- will mainly involve bulk goods and the wards the traditional bulk goods business. lutions. And we want to exploit our syner- The critics are saying that the Zu- bundling of responsibility for the single- A lot of customers are asking about rail gies to transfer successful solutions from kunft Bahn project is too focused wagon system; Logistics, which covers our transport solutions, especially in single- certain sectors to others. on Germany. Are you losing the rail freight forwarding services; and Inter- wagon transport. COMPLEXITY: In the new Industrial At the same time we’re working on im- European perspective? modal, for our combined transport opera- This single-wagon system sets us apart market division, Dr Jörg Hilker is responsible for DB Cargos’s unique fea- proving quality and are aiming to achieve H______Germany is geographically and tions. We will be starting on this restruc- from the other rail companies, none of ture: the European single-wagon that by introducing end-to-end responsibil- historically our core country. Moreover, a turing in January 2017. DB Cargo is restructuring so which offers an interlinked production sys- network. The aim is to massively in- ity in the planning and implementation of large number of international freight trans- that it can respond more tem on this scale. But we have to date crease the system’s usage rate. transport operations. That means establish- port travels through Germany. So Germany The aim is to get the company effectively to customer needs. worked in parallel in many areas – with the ing continuous management responsibil- is the key if we’re looking to improve the growing again – but DB has lost new setup, we now have clear overall re- ities for certain transport operations. At quality of transport operations across the market share and the European sponsibility. DB Cargo is moving closer to its customers by the moment, a number of DB Cargo’s differ- board. But we will, of course, be active in That is why we have bundled the utili- economy is faltering; a number of reorganising the marketing division, custom- ent organisational units are involved in the other countries, too. industry sectors are facing huge er services department and industry sectors. sation responsibility for single-wagon planning and operation of trains, which is W______We’re already operating several challenges. How do you plan to get transport within the new Industrial Div- native to HGV transport. Other transport not always ideal for our customers. So we international transport corridors – right out of this trough? The International Sales Development and ision. We discuss the dimension of the modes have been using variable pricing at Marketing division bundles the regional sales H______plan to organise production along the main across Europe all the way to Spain, Russia Our aim is to improve the utilisa- and international sales divisions. whole network with production, order the different utilisation levels for many years. transport flows into three corridors. and even to China. With all corridors you tion of the network because better utilisa- appropriate capacity and make sure that Customers are aware that a system with a have to make sure the transport operations tion means better profitability and better The previous five industry sectors will be the necessary volume comes into the sys- high proportion of fixed costs, such as the replaced by just three in future: Industrial, One of the objectives is to secure work in both directions. That means we performance for our customers. tem – that is the key new component in our single-wagon system, can only be success- Logistics and Intermodal. The Industrial Sales the future of the European single- have to plan with customers in order to W______And it means we’re strengthening division will cover activities in the area of coal division. This provides one big advantage ful when utilisation rates are high. wagon system. As the strongest guarantee an agreed basic volume for our our European network at the same time. By and steel, fertilisers, agriculture, military and for customers. We can address them in a European rail freight company you transport operations. focusing on the major corridors, we can of- building materials/rail construction. It will targeted way and make them attractive What about the international have a special obligation. How do It’s not just about Germany. Zukunft fer high-quality international transport also be responsible for utilisation on the offers for the volumes they have, should we focus? you see the future of this costly Bahn is setting the focus for our strong operations that are economically viable single-wagon network. have free capacity on rail. H_____The Zukunft Bahn programme is production system? European rail freight company. Our guiding along these corridors. It’s vital that we suc- The Logistics Sales division covers the areas not just an issue for our German oper- H______You’re right, single-wagon trans- principle is that we intend to keep our pro- ceed in securing the future of single-wagon of chemicals, mineral oil, waste disposal How are customers responding to ations. But our biggest network is in Ger- port is costly – so it is all the more import- mises – not just with regular services but transport in Germany and across Europe for through the freight forwarding company BTT, the new structure? many and it is therefore the key for our ant that we have a clear business plan for it. also with volatile trains. our customers. an as well as automotive, industrial and con- H_____Customers who make intensive Europe-wide network. The Industrial Div- sumer goods. The Nieten and DB Schenker There is a great need and a huge potential use of the single-wagon system – those in ision is responsible not only for single- Rail Automotive sales companies will be for this special system in Europe. But you You’re planning to introduce merged in a new company under the name DB the steel and chemicals industries for ex- wagon transport in Germany but also have to be able to exploit synergies in pro- changes by the beginning of next Cargo Logistics. ample – are responding particularly posi- across the whole of Europe. We’re also reduction to make it a success. We have year – how will this happen? tively to the fact that responsibility for sponsible for cooperation with other rail The Intermodal Sales division bundles therefore established a collaboration on a W______We’re currently working on de- dimensioning, utilisation and the further companies in Europe. This includes mak- combined transport. By teaming up with the European level with our partners in the veloping the restructuring concept for pro- TFG Transfracht and Intermodal Services development of the single-wagon system ing sure that the Xrail Alliance is estab- Xrail Alliance. duction and on redesigning the regional sales companies, this division will become will be bundled with the sales team from lished and developed as originally planned. Railports are another important issue. division – all in close consultation with more competitive in CT. now on. Customers expect us to take their Nothing is changing as far as our European

These transhipment facilities with sidings customers. We will start introducing these EMRICH) LÊ / ALINA HOÀNG (KIÊN wishes into account far more than we have focus is concerned! an No structural changes are being made to offer customers who do not have sidings of in 2017, doing so gradually. We’re already customer services but the division will be been doing when it comes to route-specific their own the option of moving their trans- aware that we first have to gather some ex- drawing up a comprehensive quality manage- transit times. LÊMRICH LÊMRICH port operations onto rail, and they are a perience before we can really become more ment plan and launching a customer service Also, the fact that we are offering free Contact | Dr Jörg Hilker clear strategic element for us, especially in efficient. We are facing a long process, one offensive. an capacity for very attractive conditions in a Telephone: +49 6131 15-61100

regions in which the situation in terms of in which we want to involve our customers PHOTO: targeted way makes us an interesting alter- [email protected]

18 RAILWAYS 04 | 16 19 FOCUS

INDUSTRY INSIDER: What synergies can we expect ation potentials. This development opens JENS NÖLDNER WANTS from this new structure? up new sales opportunities that might well TO ACHIEVE STRONG S_____In future, Carrier Sales will be fully have been missed in the past. This tech- PERFORMANCES FOR responsible for maritime and continental nical responsibility that we will be shortly EXAMPLE FOR THE customer service. That gives our processes taking on also strengthens the focus of our CAR INDUSTRY IN an improved structure and better reliability processes on developing the company as a OTHER SECTORS, TOO. because we can design our internal coordin- European market leader in combined trans- ation processes more efficiently. When it port. comes to certain products, such as trans- At the same time, the new Logistics port operations from the western ports, business division bundles additional ex- we’re already working in joint continental- pertise, which we can exploit in a mutual maritime tandems. And it now seems ap- exchange to offer new, attractive product propriate to manage these sales and options for our customers. an organisational aspects from a single source, WE WANT too. A strong market presence in the areas WITHIN of Carrier Sales on the one hand, and Oper- TO EXPAND ator Sales on the other, will also provide OUR OFFER THE NEW clarity and transparency for our customers. STRUCTURE, What about the international focus? – ON A MOD- What can customers expect? ULAR AND WE CAN EN- S_____On 1 January 2017, we will assume GAGE MORE technical responsibility for the intermodal FLEXIBLE business of DB Cargo’s foreign subsidiaries. FULLY WITH In future, this will allow us to centrally SCALE. bundle the various activities already being Contact | Dirk Steffes THE CUS- provided by our colleagues locally, thereby Telephone: +49 6131 15-61600 Jens Nöldner, Head of the making it easier to identify possible cooper- [email protected] Logistics Division (and CEO DB TOMERS. Cargo Logistics) Dirk Steffes, Head of the Intermodal Division How will the restructuring of your ment. I’m also convinced that we will suc- ridors towards Russia, China and Spain; for sales area affect customers – and ceed in tapping into new market potentials paper and wood, we’re strong on routes to what will it mean for your sales and thereby also increase the network util- Scandinavia; and in the chemicals sector to How will the restructuring of your team? isation. We are now more integrated, and the ARA ports. We can now exploit these sales areas affect customers – and NÖLDNER_____Automotive, chemicals, we’re reducing interfaces and working to- strengths even more effectively across in- what will it mean for your sales consumer goods and paper/wood all come gether with more simplicity and precision – dustries – and the same is true, of course, team? under the Logistics sales area – these are all from which our customers benefit hugely, for international sales. an STEFFES_____Within the new structure, industries with very high requirements of course! Our goal is to use those transport we make a distinction between two sales when it comes to the quality of our ser- operations of ours that are already very sectors: Carrier Sales and Operator Sales. In vices. We want to expand our current lo- strong as a point of orientation – and, at the Carrier Sales, we provide services to other gistics offer for our customers – that means same time, further expand our strengths in service providers such as freight forwarders providing fast, frequent and high-quality response to new trends such as digitalisa- or operators, without taking any utilisation network solutions in Europe that can be ex- tion, for example. However, we don’t just risk ourselves. So we now have a single panded, through logistics services, into in- want to become more efficient, we want to sales channel dedicated to processes relat- tegrated rail-based system solutions. Our discuss expectations with the customer ing to other service providers. sales teams are still structured in an indus- with even more clarity and find out how we In Operator Sales, we offer our custom- try-specific manner but the new structure can fulfil them. Many customers express a ers capacity in our own product network, better supports extensive collaboration high level of readiness and need to go fur- within which we take the utilisation risk between teams. We are currently develop- ther in logistics, beyond the transport ourselves. We’re already well-positioned in ing a toolkit of logistics modules that signifi- modes. this area through our subsidiary TFG cantly reduces our product development and Transfracht. COMBINATIONS: reaction times, as well as the workloads in- What about the international We will continue to focus on and en- Dirk Steffes stays in volved. focus? gage fully with our customers after this re- the intermodal N_____We already have an international structuring, just as we have always done. sector, which he What effects can we expect from presence in all the areas that have been Furthermore, when planning and imple- has been BINNER, BERND ROSELIEB this new structure? brought together under the Logistics sales menting new transport operations in fu- responsible for N_____For us, the main priority in every area. We will now bring together the vari- ture, we will bundle the various internal since spring 2013. His aim: better and respect is to meet and ideally exceed the ex- ous strengths and harmonise the stages of KATRIN interfaces in one function for the market more targeted pectations of our customers. If we make our development, which vary from corridor to Contact | Jens Nöldner sector, which will improve the reliability offers for the network faster and more frequent, we will corridor. For example, in the automotive Telephone: +49 6107 509-800 and quality of these new products from the customers in com-

also achieve better utilisation of our equip- sector, we are particularly strong on the cor- [email protected] PHOTOS: outset. bined transport.

20 RAILWAYS 04 | 16 21 Telephone: +49 613115-61650 vices they need. vices theyneed. that wecanoffercustomers exactly the ser- all thecross-sector ofourstaff expertise so a Europe-wide concept, while drawing on tain abroad strategic viewandoperate with and Marketing division. Thismeanswere- the International Business Development ternational salesandmarketing to create ve that, wehave merged regional sales, in- effective basictransportoffering. Toachie- ample when itcomesto afast, frequent and practice examplesacross allsectors –forex logistics through solutions expertise best customer. Ouraimisto offercustomers our even and services closerpertise to the ting strategy –weintend to bring ourex programme comesachange inourmarke- 22 Marketing playing inthat? national Development Sales & Inter- is role transport. What the quality leaderinrailfreight DB Cargo isontheway to become ment andMarketing International Sales Develop- Head Sebastian of Schilling, FOCUS [email protected] Contact SCHILLING_____With theZukunft Bahn | Sebastian Schilling | SebastianSchilling CHANNELS. ON ALL PERCEIVED – VICES ARE OUR SER THEWAY TO CHANGE WEWANT -

- - product itself? product itself? from DBCargo from –apart the What cancustomers expectnow metropolitan area in2015. net France, weimproved links to theParis werp, delivering atargeted product. InRail- ofRotterdam ports North Sea andAnt- example, wenowoperate to services the ceeded indoing so insome sectors. For stomers want byrail.We have already suc- where wecandeliver exactly what thecu- for usisto inthose offernewplaces services ration withthebusiness sectors. Thekey plan to develop logistics incollabo services - beyond thiscore competencyofrail,we and thepunctuality ofshipments. Going des elements suchasstability, reliability better thanthecompetition–which inclu- more consciously andshow what itiswedo ve that, wehave to enhanceourcore profile work andmake itmore attractive. To achie- competency: rail. from us, andtheyclearly want ourcore We must continue to expandthat net- S_____Customers expecthigh quality fectively to customers onceagain! that wecanconveycertain thismessage ef- vices that make usthebest inourfield.I’m We are attractive andweofferexcellent ser- of business sectors andnational economies. do, oftheflow goods, of thedevelopment has thesameoverview ofthemarket aswe tise inatargeted way. No othercompany tal task we’re facing isto develop ourexper- matter what mediaweuse, thefundamen- ched through ourexisting channels. Butno new groups ofcustomers wehaven’t rea exciting, especially asaway ofaddressing networks andnewmediaare very certainly use innovative channelsto dothat. Social areour services perceived –andwewant to ture? into dialoguewithcustomers infu- How doesDBCargo hopeto enter S_____This isalso about changing theway since 1998. for Deutsche Bahn has beenworking qualified engineer Marketing”. The Development and national Sales set upunit“Inter- heads therecently Sebastian Schilling COMMUNICATION: RAILWAYS04

an -

PHOTOS: KATRIN BINNER become more competitive. minimise the work involved andthereby cing aneworder management system to want to automate thisprocess by introdu- these have beencompleted manually. We ders are often incomplete anduntil now cesses. To give oneexample:customer or- more efficient is the automation ofour pro- cond factor that willenable usto become customers significant addedvalue. The se- tive andtransparent inthisarea, andoffer ers. We want to becomeeven more innova processes in cooperation withourcustom- platform also enables usto optimise shared munication withourcustomers, this Inadditionto digitisingrailportal”. com- customer interaction platform called“my nificantly enhanced,more innovative tals. These mediawillbereplaced byasig- via electronic interfaces suchasonlinepor- lot ofcustomers are already connected to us media andbecoming more innovative. A to improve quality bymaking use ofnew by leveraging two factors. Firstly, wewant better quality andto becomemore efficient gramme, weare therefore aiming to offer market. With theZukunft Bahnpro- ence onthecompany’s cost positioninthe outourworkwe carry hasapositive influ- DB Cargo is, with andtheefficiency which vice weprovide affectshowcompetitive works ischanging. Thequality oftheser- but theway thecustomer division service Centretomer Service willstay thesame, What’s changing? the CustomerCentre. Service gramme, you’re also restructuring oftheZukunftAs part Bahnpro- of the Customer Service Centreof theCustomer Service Hilb, Iris Head with Interview HILB_____The tasks handledbytheCus- SERVICE. CUSTOMER EFFICIENT IN MORE AND BETTER BECOMING WEARE

- - customer centre? service What docustomers expectfrom a to work onimproving thecollaboration be- approach across the board andto continue proved proactive disruption management This includesplansto introduce anim- programme to address theissue ofquality. lenges? How do you manage these chal- welcomed withopenarms. cient, so digitisation andautomation are are looking forways to becomemore effi- however, isthat allourcustomers –like us– clear from themany discussions we’ve had, tive communication channels. What is tries are surprised when weofferinnova however, many companiesinotherindus- duce innovative digitalmedia.Incontrast, industry, forexample,insist that weintro- tions. customers Some intheautomotive ent industries have verydifferent expecta network, especially. Inmany cases, differ- which isachallenge inourEurope-wide proactively provided withkey information – about them.I find itfrustrating when they’re not told understand when there are delays, butthey andinformation.pect service Customers do N_____We’ve launched acomprehensive N_____ Inanutshell, ourcustomers ex t’s vitalthat customers are

- -

- Telephone: +49 613115-60101 gible! programme. Thebreath offresh airistan- we’ve already formulated averydetailed that wewillachieve these goals because moreservice efficient. I’m optimistic very measures that willhelpmake ourcustomer working oncarryingoutaround 50 will involve amixed team from alldivisions offensiveservice to increase efficiency. This ing innovations regularly. optimising staffing timesandimplement- fessional complaints management system, cludes training ourstaff, setting up apro- the CustomerCentre. Service Thisalso in- tween theEuropean Operations Centre and [email protected] Contact We’re also about to launch acustomer

an | IrisHilb in region-al sales. much ofthat time and sinceport 1995, rail freight trans been working in needs: shehas cus-tomers’ WELL aware of tiveness. Hiln is Cargo’s com-peti- ence onDB has majorinflu- Customer service EXPERTISE: -

23 FOCUS

THE NEXT GENERATION OF FREIGHT WAGONS DB Cargo started making noise-reduction modifications to its fleet of freight wagons many years ago and the company introduced around 8,200 new quiet freight wagons in DATA ANALYSIS FOR ADDED-VALUE 2016. The rail freight company is hoping that SERVICES this initiative will make rail even more at- INTELLIGENT In a second step, the transmitted data is tractive. “The most important resource DB pooled together and evaluated. It is this an- Cargo has at its disposal is the freight wagon,” NETWORK alysis that provides useful indications of says Steffen Bobsien, Asset Manager and which additional services DB Cargo could Head of Rail Freight Transport Technology DB Cargo is testing clever freight wagons offer and implement in agreement with its at DB Cargo. “Together with VTG, we’ve to make supply chains more transparent. customers. The Project Management for In- been asking ourselves how we can optimise telligent Equipment Technology team in the the next generation of freight wagons in new DB Cargo Lab is developing the tools and terms of noise reduction, energy efficiency programmes necessary to achieve this. and cost-effective deployment, and we’re igitisation is a key factor that DB Cargo on the use of intelligent technology in freight The added-value services relating to tracking delighted that the Ministry for Transport Dwill have to exploit if it is to remain com- wagons. The company has fitted sensors onto and tracing are one example: “These sensors shares our vision for innovative freight petitive in the future. However, rolling stock a total of 500 wagons from various industries, tell us exactly when a wagon arrives at the wagons. We’re convinced that the rail freight is another critical element for the performance including the coal and steel and consumer customer’s site and how long it stays there,” sector needs exactly this kind of initiative to and quality of services. In the age of digitisa- goods industries. These sensors measure data says Gerrit Koch to Krax, who, with his maintain and extend its competitive edge – tion, freight wagons and locomotives have to such as temperature, impacts, positions, mile- colleague Wassilios Tsolakidis, is working in which is based on innovative assets – in the be able to deliver the data that leads to net- age, air humidity, utilisation and the exact Project Management for Intelligent Equip- multimodal logistics market.” worked services and that make it possible for weight every 15 minutes, and automatically ment Technology at DB Cargo. “With auto- “At VTG we firmly believe that rail repre- the rail company to offer its customers intel- record this information. The data is then motive transport operations, the evaluation sents a solution for the future as freight vol- ligent services. “Digitisation is necessary in bundled and transmitted to DB Cargo every of GPS data means we can make sure the cars umes continuously grow. That’s why we want rail freight transport but it must not become six hours. are facing the right way when they reach the to establish rail, through such innovations, an end in itself,” emphasises Steffen Bobsien, In the first instance, the aim of the test phase customer,” adds Tsolakidis. as a basis for intelligent and sustainable logis- Head of European Asset Management at DB is to find the sensors that best meet DB Cargo’s That is important because customers in the tics solutions,” explains Dr Heiko Fischer, Cargo. “Digitisation must happen along the requirements. After all, it is not just the automotive industry require the wagons to CEO of VTG. “The development of innova- whole supply chain and it must meet the re- wagons that have to survive the physical strain arrive in a certain order. DB Cargo guarantees tive freight wagons is an important step in quirements of our customers.” of the transport operation undamaged – so do the smooth flow of material to production this direction.” DB Cargo is therefore carrying out research the sensors. plants. an DEVELOPMENT AND TESTING Over the course of the project, components and technologies by various manufacturers will be developed and tested. DB Cargo and VTG will be using wagons of various kinds, LIGHTER, including car transport wagons, container wagons, flat wagons and tank wagons. QUIETER AND The research team will be looking at bogies that reduce rail wearing on curves and that save energy due to reduced friction loss. To MORE EFFICIENT reduce rail noise, DB Cargo and VTG are testing a range of innovative components such DB Cargo and VTG conduct research into innovative freight wagons. as noise-reduction panels that, in combination with whisper brakes, reduce rail noise right at its source. The two companies are he DB Cargo rail freight company and a range of innovative developments in a bid also looking into the possibility of using sen- T wagon logistics expert VTG have won a to move more traffic from the roads and onto sors to monitor cargo and GPS monitoring for German government tender to carry out the the railways. “We are promoting innovations more economical freight wagon manage- “Innovative Freight Wagon” research project. and the development of trains, routes and the ment. These freight wagons will undergo The Federal Ministry of Transport and Digit- rail network as a whole,” said Transport Min- testing in 2018. an al Infrastructure is providing around 17 mil- ister Alexander Dobrindt in March 2016, lion euros for the project between now and when presenting the “Leise Schiene” (Quiet the end of 2018 to support the development Tracks) strategy. In addition to the develop- CARGO, MONTAGE: LAIF/DAGMAR SCHWELLE, DDP IMAGES LAIF/DAGMAR MONTAGE: CARGO, of quiet, energy-efficient freight wagons with ment and manufacture of quieter and more DB low operating costs. The federal German gov- efficient wagons, plans are also afoot to make Contact | Harald Schulze ernment is putting a lot of work into making the existing wagon fleet and routes quieter Telephone: +49 69 265-34301

PHOTOS: PHOTOS: rail freight transport more attractive through using new noise-reduction technologies. [email protected]

24 RAILWAYS 04 | 16 25 COMPANY & PEOPLE

PORT OF THE FUTURE

t DB Port Szczecin, they’re very proud A of the way they’ve turned things around – the port has been profitable since 2014. “We’re all pulling together here,” says Paweł Wac, Managing Director of DB Port Szczecin (front left in the picture). He means that li- terally: work at the port often involves heavy labour. 280 members of staff, among them dockworkers, foremen and machin-ists, lay ropes, work on the crane and generally knuckle down to some hard work. Helmets and high-visibility vests are manda-tory on the docks. In addition to steel and granite blocks, contain-ers and general cargo from the paper, automotive and construction materials industries are loaded here, as is frozen fish.

DB Port Szczecin, which competes with major ports such as Rostock, Gdynia and Gdańsk, doesn’t have it easy. Many decades ago, Szczecin was the port of the major industrial city of Berlin. In 2009, Deutsche Bahn WoMen took over management of the port from the private Polish company PCC Rail. Today, DB Port Szczecin can tap into an increasingly attractive hinterland: it is the nearest seaport for major cities such as Berlin, Prague, Vien- na, Bratislava, Budapest, Dresden and many other central European cities. At present, around 12 to 13 per cent of freight is trans- AT ported to or from the Port of Szczecin by rail. “That can be increased,” says Paweł Wac con- fidently. mh

Contact | Paweł Wac Telephone: +48 91 430-8660 OLIVER TJADEN [email protected] WORK PHOTO:

BUCKLING DOWN FOR A STRONG SEAPORT: Piotr Zantkiewicz – dockworker/stevedore, Paweł Wac, CEO DB Port Szczecin, Robert Wałek – master workman/foreman, Mirosław Żochowski – dockworker/stevedore, Marek Cimek – master workman/foreman, Eugeniusz Grzegorzak – machinist/operator, Mieczysław Kardzasz – dockworker/stevedore.

26 RAILWAYS 04 | 16 27 COMPANY & PEOPLE

levels: a long-term and short-term one. Sales is obliged to use the resources that it demanded in the planning phase. Oper- ational updates take place every week. We analyse the current situation and changes resulting thereof. N_____In the long term, we can see only the volume declared by the customer. Yet customers often either decrease or increase their order just at the time it is being exe- ELIMINA- cuted. We have to be prepared for such scenarios. That is why the weekly meetings are organised – to grasp situations where TION OF rolling stock is released and new orders must be looked for. We are using a tonne WEAK kilometre net ratio, i.e. the volume transported divided by the number of kilometres driven. The lower the ratio, the less LINKS IS effective we are. P_____In practice, orders must be found for these unused wagons. However, most of A KEY TO the customers plan carriages far in advance WE MUST on an annual basis and so it is not easy to SUCCESS find a concrete opportunity of transport of FACTOR IN THE a given mass. What’s more, we can usually OPERATIONAL offer short-term service only in such cases, How are the production and while customers are usually looking for RISK WHEN sales processes developed and long-term solutions. PLANNING, improved? Interview with Mr N_____What is important is that we are Lukas Polaczek, Sales Director changing our approach: there is no situ- AND FIND SO- at DB Cargo Polska, and Mr ation now in which we are not looking for LUTIONS THAT Lukas Polaczek and Robert Nowakowski. Robert Nowakowski, Cargo ways to use the released wagons. We must Carriages Director at DB Cargo realise that a wagon that is standing still is MINIMISE THIS Polska. incurring costs. When not being used, our RISK. profits diminish. LUKAS POLACZEK, HEAD OF WE MUST RE- How will the changes introduced What is the role of Production in SALES AT DB CARGO POLSKA ALISE THAT A in the Sales Division structure in- this process? fluence our business results? N_____Production comes in at the end of N_____This is the responsibiliy of the Dis- WAGON THAT IS POLACZEK: What’s new is that now this process. After we already have a cus- that even trains planned with one-week ad- patcher’s Office. So a very important and STANDING STILL the responsibility for the use of wagons is tomer, a calculation, and prepared trans- vance often deviate from the plans. Most responsible task. Only the dispatchers can stemmed by Sales. Thanks to having the port, Production gives the signal that on frequently these changes stem from exter- see how the transports are being executed IS INCURRING Service Design unit established, we have this day they will be executing orders for nal reasons, connected with availability of in realtime, and where the stoppages or de- COSTS. now full picture of the places where flows this concrete customer. A concrete locomo- infrastructure, delays, etc. lays occur. The dispatcher analyses the sit- ly frequent in the case of customers who of locomotives are planned, and we know tive with a certain number of wagons of a P_____The added value of the relations uation and changes time schedules and ROBERT NOWAKOWSKI, HEAD transport coal. We have observed for years how they are combined. certain type is set in motion. The basic task that we are building between the structures routes based on assessment of the short- OF PRODUCTION AT DB CARGO certain repeated patterns of drops and in- of Production is the execution of orders in of Sales and Production is the fact that our time availability of resources vs. the de- POLSKA creases of the volumes of transported coal So effective use of the rolling stock compliance with the specifications and employees work together on the improve- mand defined in the plan. to the power engineering sector that cus- is the key? within the adopted time schedule. ment of the service quality and the profit- tomers sometimes fail to take into consider- NOWAKOWSKI: Yes. Sales have now a ability of the carriages. All these efforts are And what if we are not able to use ation. full pool of rolling stock at their disposal What is the main difference be- accompanied with great involvement of the the released wagons even at this P_____There are also market require- and they allocate the number and types of tween short-term and long-term Service Design and Customer Service. All last stage? ments. To be quite straightforward – you wagons to a concrete customer in close co- planning? units are strongly focused on elimination of N_____This is the most painful situation. cannot always foresee when the customer operation with us, i.e. Production. If they N_____Every month, Production obtains weak links and permanent increase of ef- For me, planning the work of traction teams will sell the goods, which we are to trans- have a surplus, they look for extra a clearly defined demand for carriages, with fectiveness of the executed transports. This is the most difficult task when the changes quent impediment for us. This occurs most port. In a sense, this is our operational risk. orders or lease out the wagons. the volumes or trainsets determined, but in is the art of finding the balance. The bal- of the route network are very dynamic. IN often in international transports and is It is important to factor in this operational P_____Following the shift of responsibil- practice, cancellations of trains often take ance that provides customer satisfaction on this case, we have little scope to use a train mainly the result of discrepancies in exe- risk when planning and to find solutions ity for the usage of wagons to Sales, we de- place. However, in the first, long-term ap- the one hand, and guarantees business ef- driver’s working time effectively. Many con- cuting orders. that minimise the risk. The important veloped an appropriate method of calculat- proach to planning, the 100 per cent execu- fectiveness on the other. POLSKA CARGO ditions are determined by labour laws here, thing is also to make comparative analyses ing the demand for wagons. Sales, Produc- tion of the requirements must be adopted. DB and the human factor is also important. Do you analyse things like this and and to draw appropriate conclusions from tion and Service Design get one compre- So-called short-term planning – i.e. one And what if a train is cancelled at P_____The fact that the information on talk with the customer about it? them so as to minimise differences between

hensive picture of the demand for week in advance – supplements the plan- the last moment? When we al- PHOTO: cancellation of transport reaches us at the N_____ Yes, we always discuss the placed the demand and the actual volume of car- resources. The demand is defined at two ning process. Of course, the practice shows ready have a weekly plan? very last moment is an additional and fre- orders with the customers. This is especial- riages. mh

28 RAILWAYS 04 | 16 29 MARKETS & INNOVATIONS

DB Cargo invited customers to the Coal and Steel Industry Conference for a discussion about the rail company’s future plans. All the big issues were covered: market trends, innovations and the DB group RESTRUCTURING restructuring. TO IMPROVE NO WAGONS, NO DELIVERY DB Cargo improves the availability of wagons. PERFORMANCE Rail freight transport operations require one basic element: freight wagons. The availability of freight wagons for customers is there- ore than a hundred guests fore an important aspect in the management from all over Europe accept- of rail transport operations. ed the rail freight com- DB Cargo has already taken several steps to pany’s invitation and attend- improve the availability of wagons, with some sue, in particular, is one we have to approach ed the Coal and Steel Con- success. The company has seen positive de- together with customers to modernise the Mference in Mainz in the Rhine region in Sep- velopments in the coal and steel industry over rail system,” said Hilker. “If we fail to get the tember 2016. In addition to addresses on the the last twelve months. “The provision rate general population on our side and generate company’s future by DB Cargo CEO Dr Jür- has been very unsatisfactory at times in the a positive spirit towards rail freight transport, gen Wilder and Head of the Coal and Steel past,” said Head of the Coal and Steel Divisi- then there will always be resistance.” Division Dr Jörg Hilker, there was also time on Dr Jörg Hilker. “We discussed the situ- for dialogue, exchange and policy discussions. ation with customers and that led to better It is clear that both rail freight transport and results. We achieved a good level of demand the coal and steel industries are facing a num- fulfilment in 2016.” In future, the rail com- ber of major challenges. In his welcome ad- pany will attempt to maintain the reserve of dress, Dr Hilker noted the issues that will be available wagons so that it can meet possible critical for DB Cargo’s long-term success: peaks in demand. “We should always be able quality, performance and growth. Market to say that there’s capacity for more.” conditions are tough in the steel industry at However, availability is very different depend- the moment, and a logistics company such as ing on the specific type of freight. For ex- DB Cargo, which traditionally represents the ample, the availability of the Ea freight wagon backbone of the coal and steel industry, is type, which is used to transport scrap metal, directly affected by this. “Despite the difficult was recently increased as a result of additional market conditions, DB Cargo has shown a overhauls, adjustments to maintenance pri- solid development in the coal and steel indus- oritisation and coordination discussions with tries over the past few years, and we’re aiming production. to achieve last year’s values again this year At the same time, DB Cargo is investing in with steel,” said Dr Hilker. “We’re expecting innovative wagon concepts so that it will be modest growth on a more stable foundation.” able to offer more flexible transport solutions Ore, coal and scrap metal, in contrast, are in future. New, multifunctional wagons will declining – with different reasons for the fall reduce empty journeys in future because they DIGITISATION IN THE COAL in each case. DB Cargo – like its customers – is can be loaded with slabs, coils or containers. AND STEEL DIVISION battling to cope with the volatile number of The first prototypes will be available from incoming orders. After a very weak start to 2017 and will then be available for use by New tools and innovative solu- the year, the rail company recorded peaks in customers. tions deliver information and early summer and is now, in early autumn, DB Cargo still uses steel-hooded wagons to analysis. again above last year’s figures. transport finished steel products in some The Zukunft Bahn programme was also a key cases. These wagons are now rather outdated Digitisation is also changing the coal and steel discussion topic. With its comprehensive and are being converted into wagons with industry and its logistics needs, and DB Car- restructuring programme, the rail freight plastic tarpaulins. “By the end of 2016 we will go, as the backbone of the industry, has to company is aiming to participate once again have converted the first 300 wagons in our digitise its service portfolio to ensure it can in the growth experienced in the logistics own plants, and we will then go on to convert operate flexibly and economically. market. To achieve this, DB Cargo will be the whole fleet over the coming three years,” The company has made significant advance-

(KIÊN HOÀNG LÊ / ALINA EMRICH) LÊ / ALINA HOÀNG (KIÊN reorganising its own processes and focusing explained Hilker. ments in terms of the digital customer inter- on close collaborations with its customers. DB Cargo knows that it must introduce more face over the past year. The basic modules of “We want to do our homework and become innovations in its wagons: extra-wide foot- the myRailportal internet portal have been LÊMRICH LÊMRICH more competitive – together with you,” says steps for better occupational safety, scrap rolled out, and customer- and sector-specific Dr Hilker. He promised very interesting dis- metal wagons with more stable walls and solutions will now be developed – in close

PHOTOS: PHOTOS: cussions over the coming months. measures to reduce rail noise. “The noise is- collaboration with the customers themselves.

30 31 MARKETS & INNOVATIONS WHAT OUR CUSTOMERS SAY:

As a regular participant It is our aim, together at the Coal and Steel with DB Cargo, to reor- Conference, I’m really ganise the process of happy that it is being empty wagon provision- held in Mainz once ing. We are striving to- again. As a customer in wards an IT-based, Germany, the Zukunft demand-driven supply Bahn programme par- of empty wagons. In fu- ticularly concerns us, ture, our staff will con- and we’re especially in- centrate more on the terested in the details management and opti- and the strategy. As a misation of the whole long-standing customer supply chain, which is of DB Cargo, we have an becoming more com- interest in seeing the plex, and they will be re- single-wagon transport lieved of routine tasks system being relating to empty wagon maintained in Germany provisioning. Everyone for as long as possible. involved will benefit from that, including DB Cargo.

BERT KLOPPERT, HEAD OF DR. JÜRGEN HARLAND, HEAD OF DB Cargo has fitted and is already using a gently and making it available for other ser- THE RETURN OF GROWTH TRANSPORTATION / LOGISTICS, LOGISTICS / SCM, SALZGITTER AG range of sensors on its wagons. One sensor vices. These would include automated and THYSSENKRUPP STEEL EUROPE AG type is used to measure air humidity, for ex- customisable tracking and tracing solutions DB Cargo is strengthening the For us, management This conference is much ample, which can help prevent white rust currently being developed by the rail freight network through railports and from a single source is more international than when appropriate counter-measures are ta- company. Status information about ship- capacity-utilisation responsibil- especially important in previous events. It’s al- ken. Impact sensors have also been fitted to ments in block trains and single wagons ity in sales. international transport ways interesting to meet measure and record the physical influences should provide more transparency. It allows operations from Austria experts from our indus- on sensitive goods such as steel coils. the progress of the transport operation to be A wide range of new approaches and restruc- to Spain, for example. try and to discuss the DB Cargo intends to develop new digital so- monitored and information can be made avail- turing measures are necessary to achieve the We need a central part- current business cli- lutions known as “Smart Services” on the able for the customer’s internal systems. In core aim of the reform programme, which is ner to manage the mate. As a steel compa- basis of the gathered data. To do so, data ana- the subsequent discussion, some customers to return to growth. However, there are a transport operations, ny, we manage our lysis tools are used to generate added value pointed out that tracking and tracing on the number of growth-inhibiting factors over someone who will transport operations for customers from a huge volume of data. wagon level was sufficient for them: “We which the rail freight company has little in- promptly inform us of centrally. It would be Dr Hilker used scrap metal logistics as a con- don’t need unit-based data – we can take care fluence. any delays, someone great if trains could be crete application example. In this sector, the of that ourselves. For us, it’s enough if we’re Take infrastructure, for example. Companies who has already imple- planned and implement- uncoordinated flow of scrap metal leads to informed about progress from the DB hand- interested in using rail often do not have sid- mented a delay man- ed non-stop across in- logistical inefficiencies such as high demur- over point to the wagon’s arrival,” explained ings of their own. One way of taking care of agement system be- ternational borders. rage fees or the over- or under-utilisation of Dr Jürgen Harland of Salzgitter AG. the last mile to the customer is through the forehand. The quality unloading capacities at the steelworks. Intel- expansion of the railport network. Railports orientation of the ligent planning that includes everyone invol- are multimodal transhipment sites at the measures presented ved in the supply chain could reduce the sidings that facilitate the swift onward trans- here is important and is rotation times of transport operations, import of goods by road and rail. When taking clearly the right ap- prove the rate of empty wagon provision for on operations on behalf of industrial com- proach. scrap metal suppliers and help avoid demur- panies, DB Cargo often uses railports to make rage fees. up for the lack of sidings in the customer’s “We want to optimise this with you! We will plants. then succeed together in our efforts to only “By expanding our railport network, we are transport the types of scrap metal that you participating directly in the growth of the EMRICH) LÊ / ALINA HOÀNG (KIÊN CHRISTIAN JANECEK, STEPHAN FLAPPER, as the customer really need at any specific market,” explains Dr Jörg Hilker. DB Cargo MANAGING DIRECTOR, LOGISTICS SOURCING, time,” said Head of the Coal and Steel Div- is implementing multimodal solutions LOGISTIK SERVICES GMBH TATA STEEL IJMUIDEN B.V. LÊMRICH LÊMRICH ision Dr Jörg Hilker. CURRENT SITUATION: More than a hundred throughout Europe, with new steel logistics The foundation for such a provision is, of guests from all over Europe came to Mainz to centres being developed in Siegerland in

course, analysing the available data intelli- discuss logistics in the coal and steel industry. Germany, as well as in Poland and the Czech PHOTOS:

32 RAILWAYS 04 | 16 33 MARKETS & INNOVATIONS

Bahn project. The scheme consists of a range of fundamental restructuring measures and is aimed at making the company a quality leader again in the medium term. “The aim of the project is to improve quality and efficiency. It will allow us to fulfil the commitments we make to customers, reverse the reduction in our market share and start win- ning back transport operations,” said Dr Wil- der (see also the interview on page 14 of this issue). In the subsequent discussion, he answered customer questions and provided insights on-Kucher & Partners consulting company into the rail freight company’s strategic gave a presentation on this pivotal instru- approach. When asked how the Zukunft ment at the Coal and Steel Conference, ex- Bahn changes will be introduced over the plaining how it offers customers fair services coming year, Wilder referred to the way the even when resources are in short supply. company is collaborating closely with cus- Despite the high volatility caused by fluctu- tomers. “We’re currently changing the pro- ating and unpredictable demand, and very duction processes and the structure of the different customer requirements and major regional services – this is happening in close external risks, a company such as DB Cargo dialogue with our customers,” asserted Dr has to manage its capacity better if it is to Republic. These new centres are based on the Wilder. DB Cargo will begin implementing achieve greater balance between the supply successful example of the logistics centre in the changes in stages next year. “We know and demand of services. Hagen. that we must develop a certain level of ex- This kind of intelligent capacity management Another example is improved cooperation perience in working out production images system would involve offering services at between sales and production. “The network if we’re to gradually become more efficient.” different prices depending on demand. “That needs high utilisation rates to stay economic- When asked whether the focus of the Zukunft is a fair solution: customers with different ally viable,” said Dr Hilker. In future, DB Bahn projects on Germany meant that DB requirements receive different prices and Cargo sales will take on responsibility for Cargo would cease to develop its European services,” explained Biermann. utilisation rates in the single-wagon system. network, Dr Wilder answered with a resound- The subsequent discussion revolved around The rail freight company intends to bring ing “no”. “Germany is geographically and the issue of whether such a variable pricing more transport operations into the network historically our core country, but we also ope- system was practicable and desirable in rail and, at the same time, achieve better quality. rate a number of transports through Germa- freight transport. Customers pointed out that TT Sales Operations Manager ny as a European rail freight company. If we their own processes in the coal and steel in- and conference host Erik Koning want to improve the quality of transport dustry were very complex. It was therefore kicked off events with a “safety STRATEGIC PROJECT: ZU- operations across the board, then we must difficult to respond quickly to offers at short BETWEEN check-in”. Using gestures remi- KUNFT BAHN start in Germany,” explained the DB Cargo notice. On the other hand, however, cus- niscent of a flight attendant, he CEO. He also discussed the situation in other tomers expressed their willingness to make DIGITALISATION Bwent over the safety equipment and pointed DB Cargo is restructuring – for countries. In the UK, the number of coal their own processes more agile and flexible out the emergency exits. Industry insiders its customers and for a strong trains is on the decline, while the company if the rail company proved its own response AND THE understood the light-hearted introduction as single-wagon transport system. was experiencing specific quality problems capability and could demonstrate that it a tongue-in-cheek reference to the industry’s in France. The expansion of the network really is flexible. an voluntary commitment to always set the bar Customers were given first-hand information across southern Europe is necessary as a way ENERGY TRANSITION higher than the regulations demand when it at the Coal and Steel Conference in Mainz. In of establishing strong and efficient corridors comes to safety issues. his presentation, DB Cargo CEO Dr Jürgen throughout Europe. “This is not just about This year’s industry conference revealed Wilder talked in detail about the Zukunft Germany, it’s about setting our focus for a exciting developments in a number of areas. This self-perception was evident throughout strong European rail freight company,” said Customers and staff of DB Cargo BTT and the conference, which was held in Mainz-Lau- Wilder. DB Cargo discussed issues relating to the benheim at the beginning of September. railways of tomorrow and outlined the More than a hundred top logistics experts had world of “Logistics 4.0”. accepted the invitation from DB Cargo BTT INTELLIGENT CAPACITY and DB Cargo’s Chemicals/Mineral Oil/Fer- MANAGEMENT tilisers Division. The key topics of the conference were the digitalisation of logistics and the Using variable pricing to man- growing challenges of the chemicals sector, age flexibility requirements. especially in the mineral oil market. A state- ment by the new Chairman of the Manage-

Peaks and troughs are par for the course in ANDREAS EMRICH); LÊ / ALINA HOÀNG (KIÊN REEG ment Board, Dr JürgenHEADLINE Wilder, BU: on what the the rail business – this is also true for trans- new managementAlia team nate would dolorerum change voloratur. at the Luptatium volupic iuntem que port planning within the network. Using an rail freight company and how that would affect LÊMRICH LÊMRICH veliquid et explat ea parum intelligent capacity management system is Contact | Dr Joerg Hilker the implementationautem of quithe ut “Zukunft ad quidis Bahn”rem one way of balancing out extreme swings in Telephone: +49 (0)6131 15-61100 programme was eagerlyquiatis awaited. nonsequ Experts atatem fromissunt

demand. Dr Philipp Biermann from the Sim- [email protected] PHOTOS: the chemicals industryis aut eosti. delivered the raw ma-

34 RAILWAYS 04 | 16 353535 MARKETS & INNOVATIONS

WHAT OUR CUSTOMERS SAY: terial for a market assessment by throwing surprised. Sales of mineral oil in Germany cannot find sufficient demand for all the end light on key factors and their effect on chemi- have – at around 102 million tonnes annually products in either the domestic or foreign cals logistics. The conference agenda was – has remained steady over the last ten years. markets. largely shaped by the participants themselves, Before this, the global financial crisis had I was recently appoint- We don’t have huge rail who were given the opportunity to specify caused oil sales to drop by an average of ten The mineral oil market is coming under seri- ed to oversee rail logi- volumes, what we do preferred topics when they registered for the million tonnes a year, according to Küchen. In ous political pressure. The energy targets stics at Covestro and have is sensitive supply event. After evaluation, these topics were 2006, mineral oil sales in Germany were drawn up at the G7 Summit in June 2015 in- I’m very keen to dis- streams. Of course, we then incorporated into the conference agenda. around 112 million tonnes, and 117 million cluded the full decarbonisation of the global cover how everything choose rail where pos- tonnes in 2005. economy over the course of this century and works. I previously sible for hazardous a complete switch to renewable energies. A managed tank contain- goods. Intermodal trans- LOOKING FORWARD WITH The price of crude oil, which has dropped by key element of national plans is the far- ers and tank wagons. port operations, using CONFIDENCE almost half over the past few years, has had reaching electrification of the transport sector What I find most in- tank containers, for ex- almost zero effect on sales. The consumption and of domestic heating. However, the global teresting about my cur- ample, are a growing Rail freight facing big patterns of the end products made from crude primary energy mix currently stands at 31 per rent role is the people segment. Unfortunately challenges. oil, have, however, changed significantly. cent oil, 28 per cent coal and 22 per cent gas. and how they are aim- DB Cargo often doesn’t “DB Cargo is looking ahead to future-orien- While the consumption of light heating oil has Replacing fossil fuels with renewable energy ing to advance the rail have the necessary ted solutions,” declared Dr Carsten Hinne, dropped significantly over the course of the sources, and renewable electricity in particu- agenda together in fu- equipment. Door-to-door CEO DB Cargo BTT/Senior Vice President last 25 years, there is huge growth in demand lar, is a huge task that will take decades. The ture. solutions with rail tank European Industry Sector Chemicals, Min- for diesel and kerosene. The drop in light role of oil will therefore change as a result of wagons do exist, but eral Oil and Fertilizers, in his opening ad- heating oil consumption is mainly attribut- global and national energy and climate poli- there are no mixed trains dress. Dr Hinne acknowledged the huge able to efficiency improvements in heating cies. The storability and range of possible ap- operating between the challenges facing the rail freight company. equipment, the supplemental use of renew- plications of liquid hydrocarbons make them chemical parks and in- He also said that it was vital that framework able energy sources and more effective insu- an ideal partner for the energy transition dustrial centres. There’s conditions were adjusted – referring to dif- lation. In addition, some oil-fired heating sys- because they can be used to even out fluctua- scope for development ficult market conditions such as the huge tems have been converted to other fuels, main- tions in the supply of renewable energies such there. reduction in the cost of road transport. DB ly gas. The growth of diesel sales is mainly as wind and solar. Cargo plays an important role in European attributable to the growth of road-based logis- industry: “We connect chemical clusters tics and the trend towards economical diesel Hybrid technologies that can use both hy- and make them more efficient.” The com- cars. Strong growth in the aviation industry drocarbons and electricity will, in the long CLAUDIA GRASSHOFF, SIMON GEORG, STRATEGIC pany will continue to optimise its processes has led to increased kerosene consumption term, play an important role in both transpor- HEAD OF FORWARDING DE- BUYER GLOBAL RAIL & BULK for the benefit of its customers. despite efficiency improvements. “The media tation and heating. This is expected to lead to PARTMENT, INFRALEUNA LOGISTICS, LANXESS is talking about the end of diesel because of a drop in the consumption of mineral oil pro- Hinne emphasised the rail company’s inter- the emissions scandal but these figures tell a ducts in Germany over the medium term. We use rail when it’s We have a very positive modal ambitions – the name change to DB different story,” says Küchen. economical and when collaboration with DB Cargo would have no effect in this regard. the customer has sid- Cargo, which we’re keen The new name was a way of positioning the These changes represent a huge challenge for ings. We mainly trans- to expand and build rail freight company closer to its parent com- the mineral oil business, especially for Ger- port tank wagons in upon. Our mineral oil pany; it was a matter of strengthening the rail man refineries, says Küchen. “The refinery is single-wagon trans- transport operations run network. “The cooperation with DB Schen- a joint production process: the various produc- port, tank containers with block trains from ker will not be affected by this.” The central tion processes are closely interrelated. The less often. However, we Karlsruhe and Antwerp objective remains unchanged: “We are a ratios of the production volumes of the indi- HIGH INPUT: Presentations focused on the are interested in using to Germany and Switzer- European company,” said Hinne. “We think vidual products cannot be changed arbitrarily.” mineral oil market and Logistics 4.0, tank containers in fu- land, mostly involving across and beyond national boundaries. And Overall, production has to be reduced if you amongst other subjects. ture because they are a diesel and heating oil. we aim to focus even more intently on improv- good way of linking Because of the low water ing quality: for you, our customers.” road and rail. levels often experienced on the Rhine, we see rail as the main competitor THE CHEMICALS INDUSTRY to inland waterway ves- IN TRANSITION sels, allowing us to transport our products The mineral oil market is a great directly to customers. example of how the sector is changing. DB Cargo is facing huge changes in the chemicals industry market. Professor Christian Küchen, Managing Director of Mineralölwirt- schaftsverband e. V., presented some exciting data to illustrate the effects the energy transi- HEADLINE BU: PHILIPP GARBE, DOMINIQUE DEDEYNE, tion is having on market developments in the Alia nate dolorerum voloratur. Luptatium volupic iuntem que

3PL MANAGER RAILWAY LOGIS- OPERATIONAL AND ANDREAS REEG mineral oil sector. Those who assumed that veliquid et explat ea parum TICS, COVESTRO MAINTENANCE SECTION HEAD, the turnover of mineral oil would collapse as autem qui ut ad quidis rem EXXONMOBIL focus turned to renewable energy sources quiatis nonsequ atatem issunt

PHOTOS: PHOTOS: such as wind, photovoltaic and biomass were is aut eosti.

36 RAILWAYS 04 | 16 37 MARKETS & INNOVATIONS FUTURE RAIL DB Cargo aims to improve customer satisfaction.

DB Cargo CEO Dr Jürgen Wilder gave a brief outline of the “Zukunft Bahn” programme (see also the interview with Dr Wilder on page 14 of this issue) and he answered questions from conference participants on the topic in the subsequent panel discussion. When questioned whether DB Cargo was investing in additional freight wagons, he answered: “We have to keep investing in the system to preserve it. However, these investments also have to pay off.” The company would also continue to operate volatile transport operations, affirmed Dr Wilder. “But we also want to give you the certainty that we are DIGITALISATION OFFERS thorough explanation in a presentation by Dr carrying them out reliably. We will check this NEW OPPORTUNITIES Max Haberstroh, Director of the Transport beforehand so that we can give reliable infor- and Mobility Research Group at the Depart- mation. That is the only way we can improve Sensors and big data transform ment of Information Management in Mach- customer satisfaction.” processes. ine Construction at RWTH Aachen. Accord- The digitalisation of the supply chain repre- ing to Haberstroh, Industry 4.0, the fourth The other members of the panel also saw the sents a new task for the rail company and industrial revolution (after mechanisation, situation in a similar light. Jan Elfenhorst, Vice the chemicals industry, and the whole after- the division of labour and digitalisation), has President Sales & Logistics Chemicals, prom- noon was dedicated to the topic of “Logistics connected “things” together and made them ised to “involve customers and to keep them 4.0”. In his introduction, Carsten Hinne into autonomously operating systems. With informed” about any future processes. He explained that digitalisation was an enor- Industry 4.0, relevant information becomes encouraged them to ask for clarification if mous opportunity for the rail company and available in real time and all the parties invol- anything was unclear and emphasised DB its customers: “It has led us to re-evaluate ved in the supply chain are integrated. “By Cargo BTT’s aim of functioning both as rail all our processes, analysing them, and im- connecting people, objects and systems, we freight forwarder and lead logistics provider proving them where possible.” He made re- create dynamic, real-time-optimised, self-or- for its customers. “We are able to manage ference to a big data project that brought to- ganising, cross-company value-added net- whole process chains,” said Elfenhorst. “We gether historic data from chemicals logistics works,” explains Haberstroh. can organise the main leg by rail, the tranship- operations as a means of identifying patterns ment in the terminal and the initial and final that could be used to improve the way trans- That holds significance for the logistics sector legs by road for all European routes. We can port operations are planned in future. in a number of ways. Various players can use also take on the comprehensive management connected platforms to establish inter-com- of your tank wagons and supply chains.” But how do you change from analogue to pany collaborations, making an intelligent lo- digital processes in a large company – and gistics management approach possible. Such Elfenhorst reaffirmed the company’s commit- do so as the company continues to oper- platforms could, for example, optimise re- ment to single-wagon transport and promised ate? This question was answered by Dr Lars sources or reduce the number of empty jour- customers that they would further advance Freund of DB Systel. He explained how the neys. Logistics 4.0 also offers support when the issue of the integration of containers in rail subsidiary is hiving off to become more searching for the best cooperation partners single-wagon transport. The Netzwerkbahn innovative and agile. One example is “ZERO. or the best routes, and makes it possible to or- business model was also making adequate ONE.DATA”, which operates flexibly like ganise autonomous and cooperative oper- progress considering the huge complexity of a start-up within DB Systel, with flat hier- ations using all modes of freight transport. the data. The main priority is to connect all archies and swift decision-making structures chemical centres with frequent, reliable and on the team level. The processes traditional- The systems in place are gradually becoming integrated services. ly completed on paper are more complex. Dr more autonomous, Haberstroh explained. Lars Freund gave the example of rail grinder They evaluate huge volumes of data and DB Cargo is on the way to becoming faster and deployment plans. Requesting one of these draw conclusions based on this – so they are more competitive – a profitable market-leader vehicles still requires you to make a written always learning. The more autonomy such in Europe. The “Zukunft Bahn” programme, entry on a paper-based list. Such processes systems are given – and this is the great chal- Dr Wilder promised, would deliver the first must be made electronic if we’re to have a lenge with Industry 4.0 – the more difficult it tangible signs of quality improvements in comprehensively digitalised system. Digital- is for people to understand the decisions and production in 2017, in accordance with the isation also thereby gradually advances the actions taken by the systems. “The division maxim: “Being better tomorrow than to- INTENSE DISCUSSIONS: modernisation of processes – as Carsten Hin- of responsibility requires you to trust all the day”. mh More than a hundred logistics specialists came to

ne predicted at the beginning. players,” says Haberstroh. And that includes ANDREAS REEG Mainz-Laubenheim to developing a deep trust in digital technolo- Contact | Dr Carsten Hinne discuss the growing chal- Those with only a vague idea of what the gies, something that is still missing in some Telephone: +49 (0)6131 15-61300 lenges of the chemicals

term “Logistics 4.0” stood for were given a places. [email protected] PHOTOS: industry.

38 RAILWAYS 04 | 16 393939 MARKETS & INNOVATIONS

LOADING CAPACITY MUST BE FLEXIBILITY INCREASED That dramatically reduces a train’s loading AND capacity, which customers then rightly com- plain about. But how should the company CREATIVITY respond? One solution would be to phase out the old carrying wagons and replace them FOR with new ones that conform to standard sizes. INTERMODAL However, these carrying wagons were only purchased 20 years ago, and in the rail busi- GROWTH ness that makes them anything but ready for the scrap heap. DB Cargo is responding to its customers’ demands and is Together with his team, Rauh developed the buying 700 double-pocket unconventional idea of shortening the car- wagons and getting its hands on rying wagons. To do this, twelve feet had to 300 container-carrying wagons be cut away from both the left and the right through unconventional means. side of the bogie on the six-axle wagons, be- MORE AND MORE SEMITRAILERS fore the carriers were welded back together. The next major investment for DB Cargo will “This way, we get inexpensive 80-foot wagons involve semitrailers, which are very useful ariable commodity flows require new that can transport two 40-foot standard con- and easy to use in continental transports. V concepts. And as intermodal transport tainers,” says Rauh. The Romanian company They are uncoupled from the engine and continues to grow, the needs of customers Astra Rail fought off tough competition to lifted onto the transport train, wheels includ- change. Such changes are a huge challenge win the European tender to convert the ed. Semitrailers can also be easily tranship- for rail freight transport because they require wagons. The contract covers the conversion ped onto ferries, as is often done for short a high level of investment in new assets and of 300 carrying wagons. journeys in the Mediterranean. They are systems. “We have to think creatively to de- then simply taken over by a traction engine velop ideas for flexible solutions that make The project team discussed final details with at the destination port. More and more cus- us more competitive,” explains Thomas the contractor at Innotrans, the leading rail tomers are exploiting the advantages offered Rauh, Head of Sector and Product Manage- transport trade fair, in Berlin at the end of by this intermodal means of transport. ment at DB Cargo’s Intermodal Division. One September. “In Astra Rail, we have found a example of such a solution immediately partner that can not only offer a competi- “DB Cargo is investing in the acquisition of springs to mind: refurbished carrying wagons tively priced overall package, but that also double-pocket wagons, on which two semi- for the Intermodal Division. fulfils all our other requirements,” explains trailers can be transported so that we can Michael Lechelt, Head of Freight Wagon Pro- meet market demand,” explains Sylke Huß- Behind these developments is the upheaval curement Projects in the area of Asset Man- mann, Head of Continental Transports at DB in combined transport. DB Cargo has more agement & Technology at DB Cargo. “We Cargo. Until recently, the company hired than 900 carrying wagons that were – at a were also looking for a strategic partner for double-pocket wagons, but the figures – based length of 104 feet – originally designed for future projects of this kind and to continue on the registration numbers of trailers – now traditional swap bodies. “Around 300 to 400 the successful collaboration from another reveal that purchasing this type of wagon of these are currently in use by traditional ongoing project.” would be financially viable. As a result, DB freight forwarders, mainly in continental Cargo is currently in the process of pur- transport operations,” says Rauh. The swap Bernd Böse, Managing Director of Astra Rail, chasing 700 new double-pocket wagons. The bodies have the same basic locking system as is delighted to have won this major contract. last of these for now will roll onto the tracks 20-foot ISO shipping containers but the di- “We’re very proud that our services will help in April 2017. “We are aligning our needs mensions are different – they vary from 7.15 Europe’s biggest rail company to make rail with the requirements of our customers,” to 7.80 metres. Moreover, their share in com- more competitive,” he says. Astra Rail was says Thomas Rauh. “And we’re doing so with bined transport is sinking, while the number founded in 1882 and is based in the Roma- creativity and – where necessary – unconven- of semitrailers, swap bodies and standard- nian city of Arad. The company, which also tional ideas.” mh sized 20- and 40-foot containers is on the rise. produces freight wagons and bogies of its STOCK&PEOPLE, DB CARGO STOCK&PEOPLE, “We find that we are increasingly transporting own, claims that its three factories have the four containers and 24 feet of air on our car- greatest freight wagon production capacity IMAGO IMAGO rying wagons,” explains Thomas Rauh. in Europe. Over an area of more than Contact | Thomas Rauh “We’re giving away eight to nine metres of 1,000,000 square metres, the company can Telephone: +49 6131 15-61690

PHOTOS: PHOTOS: space on each wagon.” build up to 5,000 wagons each year. [email protected] HEAVY LABOUR: Twelve feet had to be cut away from both the left and the right side of the bogie before the carriers were welded back together. RAILWAYS 04 | 16 41 CUSTOMERS & PROJECTS

STRONG NETWORK FOR ITALIAN CUSTOMERS DB Cargo is expanding its Italian network and improving the regional connection between Verona and Tuscany through intermodal transport operations in partnership with Hangartner Terminal.

Cargo is continuously expanding the warehouse with direct rail access and DB its European network. In Italy, for the ability to put together and manage in- example, a new train has been operating termodal trains – all this makes the Verona between the port of Livorno on the Tuscan terminal one of the most competitive rail- coast and Verona in the province of Vene- link terminals in Europe,” explains Mario to since the beginning of July. The train Sacco, CEO of the Hangartner Terminal. bundles the flow of goods to and from the “The strategy of improving links between areas of Veneto, Trentino, Bolzano, Vicen- ports and terminals means these facilities za, Mantua and Brescia. It also helps im- will become increasingly important in se- prove links between the port of Livorno aport hinterland transport operations.” and the central and northern European NEW economic centres. The new service, which took six months of planning, was introduced as a direct re- The intermodal train is 480 metres long sult of customer demand. The trains main- POWERHORSES and has a capacity of 1,300 tonnes. It can ly transport leather goods, seeds and transport up to 36 containers, accom- vegetables from Livorno to Verona, and are modating both 20- and 40-TEU containers. loaded with steel, wine, engines, marble The Italian DB Cargo subsidiary is respon- and plastics for the return journey from IN POLAND sible for production, while Hangartner north to south. DB Cargo has thereby not Terminal, a DB Schenker subsidiary, takes only met the demand from regional com- Nine new DE 6400 shunting locomotives will go into operation at DB Cargo Polska by the end of the year. care of logistics management and sales. panies for reliable transport operations, The company is based in the Interporto the company is also making a contribution Quadrante Europa in Verona and is one of to environmental sustainability because Italy’s most cutting-edge terminal oper- much of this freight was previously trans- ore than 60 guests – among them customers, journalists and low levels of noise in the driver’s cab, the improved comfort and the Schweizators. “Verona’s geographic location, its ported by HGV. M representatives from the worlds of politics and administration ease with which the locomotive can be operated. “The view from the importance as a customs clearance centre, – came to the Silesian city of Rybnik at the beginning of September to driver’s cab makes you feel like you’re in a lighthouse,” jokes shunting The train departs Verona every Monday, celebrate the maiden voyage of the DE 6400 shunting locomotive. locomotive driver Zbigniew Zalech. “And you can hardly feel any Wednesday and Friday morning and ar- The DE 6400, a diesel locomotive developed by Maschinenbau Kiel vibrations!” Verona rives at the Interport Vespucci in the port (MAK) specially for shunting work, will replace the Czechoslovakian of Livorno on the same day. From there, S200 locomotive. The DE 6400 is known for being far more reliable, The DE 6400 has four three-phase motors supplying 1,180 kilowatts some of the goods are exported directly to incurring lower maintenance costs and having more tractive power. of power. At a length of 14.40 metres and weighing 80 tonnes, the Italy USA and South America. For the return It is also more fuel-efficient. The S200 will be gradually withdrawn locomotive can reach top speeds of 120 kilometres per hour. Up to leg, the train departs Livorno on Monday, from service. four of the locomotives can be driven together for multiple-unit train Bologna Wednesday and Friday evenings and ar- control. This series of locomotives is also used by DB Cargo Nederland rives in Verona the following day. an “The first test in 2015 revealed that the DE 6400 fulfils all our needs,” and in the Eurotunnel, where they are used as tunnel rescue locomo- says Piotr Jasiński, who is responsible for loco management at BU tives. A total of 120 locomotives of this kind have been built. mh

Livorno Sidings at DB Cargo Polska. The company then had to apply for the permission to operate in the territory of Poland at the national rail DB CARGO Contact | Pieralberto Vecchi authority. Four locomotives of this type are currently taking part in Contact | Anna Hybel Telephone: +39 02 3670-6712 test operations and nine will be in use by the end of 2016. The shunt- Telephone: +48 32 7889-325

[email protected] PHOTOS: ing locomotive drivers are full of praise for the new engine due to the [email protected]

42 RAILWAYS 04 | 16 43 CUSTOMERS & PROJECTS

Dierks, who is responsible for inbound and TRANS- international plant supplies within the framework of sustainability and CO2 management at the BMW Group. The rail company has proven that it is a reliable SIBERIAN partner. Bringing the factory to a halt when parts are missing is simply not an option. “We have a production plant to supply,” says Dierks. “At the same time, T RAIN ROUTE we want to design our transport operations so that carbon emissions are as low as possible.” Compared to air freight, these rail transport operations save around 150,000 tonnes of CO each year. BECOMES 2

TRANSHIPMENT IN REGENSBURG GERMANY For the initial leg, the containers are trans- A MODEL ported by HGV from the BMW packing plant in Neutraubling near Regensburg to the terminal just a few kilometres away, CHINA where they are loaded onto the train. From FOR there, they are transported by rail either directly to the Belarussian border or to Leipzig, depending on the distribution of freight volume. Schenker operates a pack- SUCCESS ing and logistics centre in Leipzig on behalf of the BMW Group. The car manufac- Transport times for n 2010, DB Cargo took over the manage- turer’s parts suppliers deliver around overland rail transport I ment of rail transport operations from 8,000 different components to the 63,000 operations to China are Europe to China for the BMW Group. The square metre facility, where they are pack- getting shorter and trans-Siberian route is used to transport ed and loaded into containers to meet de- shorter. The BMW vehicle parts from the BMW packing sites mand. The containers are placed onto the Group has now commis- in Regensburg and Leipzig to the BMW carrying wagons in the sidings built spe- sioned DB Cargo to Brilliance Automotive location in Shen- cially for that purpose on the former supply its production yang in northern China. DB Cargo was “Quelle” site next door, before being sent plants in Shenyang. successful once more in the latest tender on their way. process. The new multi-year contract covers up to two trains a week and a volume In Brest, on the Belarussian border, the of around 2,500 containers a year. containers are moved onto the Russian track gauge. They then travel through Rus- “We’re delighted – with this new contract sia and Siberia until they arrive at the city – to be building on the successful long-term of Manzhouli on the north-eastern border collaboration we have with BMW on of China, where they change track gauge cess, quality and safety standards are in Group since 2010. As a lead logistics pro- these Chinese transport operations,” says once again. The last 1,500 kilometres to place in the Chinese plants as in all the vider, DB Cargo offers services along the Andreas Busemann, Member of the Man- the final destination are covered on the BMW Group’s other manufacturing sites. whole transport chain. For example, cus- Important economic agement Board for Sales at DB Cargo. “We standard Chinese track gauge. Once they The BMW Group and its joint venture tomers can see the departure and arrival centre have been continuously developing our arrive in Shenyang, the containers are partner Brilliance China Automotive Hold- times of containers via an IT platform at all Shenyang is regarded as an important concept and have reduced the rail trans- transported by HGV over the last mile to ings Ltd. developed Shenyang, which is times. DB Cargo manages the trains and cultural and economic centre in port time from 23 days to less than 17 days. the BMW plants. “The long journey via located in the north-east of the Chinese outsources tractioning to TransContainer, north-eastern China. The region is Door-to-door times under 20 days are now five countries is certainly a logistical chal- province of Liaoning, as a manufacturing the freight subsidiary of Russian Railways important for the chemicals industry, possible.” With these shortened transit lenge,” says Robert Nestler, who is respon- site in 2003. Cars have been rolling off the (RZD), and the Far East Landbridge the technology industry, and machine times, direct trains now take less than half sible for the transport operations at DB production line at the Dadong plant ever (FELB) company. China Rail provides trac- and vehicle manufacturing. Tractors, the time required by ship and subsequent Cargo. “Over the course of the 11,000-kilo- since, with a long-wheelbase version of the tion in China. Other customers from the locomotives, wagons, machine tools, hinterland transport in China. metre journey we have to change track BMW 5 Series saloon currently being pro- automotive industry also use this train turbines and steel structures such as bridges, cranes and dock facilities are gauge twice, as well as deal with the bor- duced there. A second manufacturing connection, which also serves destinations produced here, as are military aircraft SUSTAINABLE SOLUTION der-crossing procedures and the handling plant was opened in 2012, where the BMW in north-eastern and eastern China such as and rockets and equipment for QUALITY: BMW regulations DB Cargo thereby represents a speedy al- with the various traction providers. How- X1 and the long-wheelbase BMW 3 Series Changchun, Beijing and Shanghai. mh Chinese space exploration projects. are the same the world over. ternative, offering regular departures – ever, crossing the world’s longest land saloon are produced. The two partners also The region has a long and proud All the company’s plants and transport by rail is cheaper and more bridge has, by now, become a bit of a rou- recently started making engines at a third railway tradition. Thanks to the large adhere to the same high coal and ore deposits in the province, standards with regard to environmentally friendly than air freight tine for us.” facility in Shenyang.

DPA DPA PICTURE-ALLIANCE a lot of preliminary chemical products transport. “With rail, we can respond processes, quality and Contact | Robert Nestler are manufactured here, which are safety – a great challenge for more quickly to manufacturing fluctu- The trans-Siberian train is a route with DB Cargo has transported more than Telephone: +49 6107 509-840 then transported around the country

the logistics company. ations and follow-up orders,” says Norbert huge potential because the same high pro- PHOTO: 15,000 containers to China for the BMW [email protected] by rail.

44 RAILWAYS 04 | 16 45 MARKETS & INNOVATIONS

UNLOADING FREIGHT: Rotter- dam is Europe’s biggest container port. 12.2 million TEU containers were transhipped THE here in 2015. MAASVLAKTE SPECIALISTS DB Cargo has taken on all ENVIRONMENTALLY shunting work for the Dutch SUSTAINABLE INTER- company KombiRail at the NATIONAL PORT Port of Rotterdam. DEVELOPING EXPERTISE New terminals on the Maas- You need to know your way around to carry vlakte 2 lead to more freight out shunting work in the huge port. In prin- being transported by environ- ciple, every licensed rail transport company mentally friendly rail. is allowed to carry out shunting work in the Port of Rotterdam. DB Cargo is already shunt- The Maasvlakte is a reclaimed port area in the ing its own trains here and, as a traction pro- estuary of the Maas River. The area has been vider, also offers shunting services in the port used as a port since the 1960s and is the site as part of its package of rail services. Over the of major international terminals such as the last few years some companies in the Port of Maasvlakte Olie Terminal, the Delta Terminal, the Europe Container Terminals (ECT) and the Rotterdam have specialised in the shunting A.P. Møller-Mærsk container terminal (APMT). business and they now offer shunting ser- he international Port of Rotterdam cov- vices there. When the new port extension ers an area equal to that of a major city. It opened in October 2015, DB Cargo was one The Maasvlakte 2 extension was opened in T 2015. The world’s biggest ships – with extends over a distance of 45 kilometres from of the first rail freight companies to operate capacities of 19,000 standard containers Waalhaven in the urban area of the Dutch there. “So why not use the European rail (TEU) and draughts of up to 20 metres – can industrial city, where the Rail Service Center freight company’s experience and develop companies based on Maasvlakte 2 to tranship dock in the deep-water port. The two con- Rotterdam (RSC) continental rail terminal is the company’s shunting expertise in the Port more freight from sea vessels to rail. “The tainer terminals Rotterdam World Gateway located, to the reclaimed areas of the Maas- of Rotterdam?” asked Andrea Clasen-De expansion of the rail landscape in the Port of (RWG) and APMT 2 alone have a combined vlakte with its huge international terminals. Cunto, Head of Accounts West in the Inter- Rotterdam means you have to consider in capacity of around five million TEU, which is equal to around half the total transhipment On the journey between these two areas, you modal Division at DB Cargo. She worked in advance to which terminal you can travel capacity of the Port of Hamburg. A total of pass through a never-ending landscape of close collaboration with colleagues from Pro- with which trains and how the freight vol- 12.2 million TEU was transhipped in Rotter- terminals, enormous heavy oil tanks and duction at DB Cargo Nederland to develop umes can best be bundled,” explains Andrea dam in 2015. container warehouses. All terminals on the an attractive production concept. Clasen-De Cunto. “We at DB Cargo can ser- Maasvlakte are connected to the rail network. vice all port terminals by rail and integrate Until now, most containers were transported KombiRail has chosen to make use of this rail into all production concepts that the from Rotterdam to their final destination by On 1 January 2016, DB Cargo Nederland took service offering. Since the beginning of 2016, customers wants or needs.” HGV, leading to high traffic volumes on the over all shunting work from the Dutch rail DB Cargo has already operated more than motorways and a significant impact on air freight company KombiRail at the Port of 1,000 trains between Rotterdam and Duis- By taking on shunting activities and add- quality due to the emissions of the lorries. The Rotterdam, both in Waalhaven and on the burg, Dortmund and Neuss for KombiRail. itional services for KombiRail in the Port of port authorities at Rotterdam therefore introduced a number of projects to move more Maasvlakte. KombiRail Europe is a 100 per This also involved more than 1,600 shunting Rotterdam, DB Cargo has been able to sig- containers onto rail. As a result, all companies cent subsidiary of Kombiverkehr Intermod- movements in the Port of Rotterdam. Kom- nificantly increase its market share and has based on Maasvlakte 2 must commit to the al Services AG in Basel; it therefore belongs biRail parks the train at a place agreed on added a number of new tasks to its portfolio. modal shift from HGV to trains or inland indirectly to the holding companies of Frank- beforehand in the Waalhaven area or on the As a result, the company has consolidated its waterway vessels. furt-based Kombiverkehr KG, Europe’s big- Maasvlakte. The train is then collected by a reputation as one of the leading rail transport gest road–rail combined transport operator. DB Cargo shunting locomotive, which pulls companies in Europe’s biggest container The infrastructure is already in place for the The traction provider, which specialises in the train over the “last mile” into the termi- port. mh distribution of freight to the hinterland. The intermodal transport, operates a train prod- nal. Maasvlakte 2 is the start of the Betuweroute, uct that links the Port of Rotterdam with a high-speed, regular-departure rail freight Dortmund and Duisburg on behalf of its cus- The demand for this kind of service is ex- IMAGES line that runs along an uninhabited route and that provides a fast link to the Ruhr and Rhine tomers. There is so much demand for the pected to grow in future. The Maasvlakte 2 regions. Deutsche Bahn AG plans to start route that a second train pair is already oper- extension was opened in 2015, adding 6,000 GETTY Contact | Andrea Clasen-De Cunto expansion work on the route to the Ruhr ating between the Neuss trimodal terminal hectares to the port’s surface area. Moreover, Telephone: +31 30 23589-65 region this year. mh

and Rotterdam. the port authorities in Rotterdam require [email protected] PHOTO:

46 RAILWAYS 04 | 16 474747 CUSTOMERS & PROJECTS

SUSTAINABILITY: VISITORS A Rwandan woman FROM NEW cooks on a locally DELHI: DB made wood-burning Cargo and DB stove. It uses less Systel staff wood and helps explain com- create jobs in the pany processes area. to the visitors.

tal objectives and are using rail freight trans- environmentally friendly projects in third- port to reduce their carbon footprint. world countries. One example is a project that SUSTAINABILITY With DBeco plus, customers in Germany and provides families in Rwanda with efficient IS OUR Austria have access to emission-free transport wood-burning ovens. “We offset a total of 178 operations. Major customers include car tonnes of CO2 emissions through this project STRONG manufacturers Audi and BMW. 100 per cent last year,” says Christoph Möhl of DB Cargo. customer service centre of DB Cargo’s Chem- of the traction energy comes from renewable The ovens are particularly efficient because GERMANY–INDIA icals/Mineral Oil/Fertiliser Division in POINT sources. The CO₂ savings made are certified they significantly reduce wood consumption. Duisburg. The representatives from India’s by TÜV SÜD in an annual audit. The com- They also provide a boost for the region’s KNOWLEDGE Traffic Railway Board were accompanied by Rail is one of the most environ- pany invests ten per cent of the revenue from economy because they’re produced and dis- staff from DB Systel. mentally friendly transport DBeco plus in building new renewable ener- tributed locally. “Because of this combination TRANSFER modes and it is playing its part gy plants. of climate protection and social responsibil- A delegation from Indian Railways visited the DB Cargo Customer The purpose of the visit was to show the in global climate protection However, traction power from renewable ity, we felt that this project was a particularly Service Centre and learned about the processes in place at the Euro- colleagues from New Delhi how DB Cargo efforts. sources is not available in every European suitable way for us to implement our sustain- pean rail freight company. works and how the company established it- country. DB Cargo therefore offsets green- ability efforts,” explained Möhl. self as a leader in European rail freight trans- limate change does not recognise nation- house gas emissions in other countries atmosfair is also delighted to be working port. DB Cargo and DB Systel staff explained al boundaries – and climate protection through the DBeco neutral product. The CO with DB Cargo: “The logistics sector is an C 2 he Indian economy has been growing at Trade & Invest, the market is worth some- to the guests how everything works at the measures must be taken both on a national emissions resulting from these transport important element in climate protection. T an annual rate of around 7 per cent for where between 100 and 225 billion US dollars company, including all work processes and and international level. DB Cargo therefore operations are offset through certificates in We’re very happy to have found, in DB Cargo, many years. This boom means that the vol- and is expected to continue to grow strongly IT systems, and all the workflow stages such offers its customers special, eco- and climate- accordance with the CDM Gold Standard, a partner for whom sustainable and intelli- ume of freight being transported is increasing by around 15 per cent a year over the coming as customer orders, empty-wagon dispatch- friendly transport operations both for nation- which DB Cargo obtains from the climate gent business management is important, and

quickly, which has resulted in several associ- years. Around 70 per cent of all freight is ing, block-train ordering, transport manage- al and international journeys. In DBeco plus protection organisation “atmosfair”. Cus- with whom we can cut CO2 emissions and ated problems, including an overburdened transported by HGV, with the average speed ment and monitoring, invoicing and pro- and DBeco neutral, customers have access to tomers can choose from the wide range of raise awareness of offsetting,” said Dr Bernd road network with substantial infrastructure of the vehicles estimated at around 35 km/h active customer information in cases of ser- products that demonstrably avoid carbon projects carried out by atmosfair, and they Freymann, Head of Climate Protection Pro- costs, congested motorways, high levels of air owing to the congestion on the roads. The vice disruptions. Mohd Janshed, Member of dioxide emissions. then receive a certificate every year indicat- jects at atmosfair. an

pollution and a sharp increase in CO2 emis- Indian rail freight transport sector is now the Traffic Railway Board, said: “We learned Rail is the most environmentally friendly ing the volume of CO2 offset on their behalf. sions. facing the challenge of meeting the transport a lot of interesting things on our visit to Duis- land-based mode of transport – and not only needs of the country’s growing economy and burg. We were particularly impressed by the in terms of climate protection, that is, the RWANDA SUSTAINABILITY PROJECT Yet India has one of the world’s most exten- to take the burden off the roads. order-driven production and the system- emission of the greenhouse gas carbon dio- DBeco neutral is based on transparency. To sive rail networks, with around 64,000 kilo- supported empty-wagon dispatching.” The xide. Rail also leads the way in other aspects. achieve this, DB Cargo’s environmental ex- metres of track. More than a billion tonnes Deutsche Bahn is ready to share its expert- delegation expressed their hope that, with Particle filters in shunting locomotives, effi- perts use the “EcoTransIT World” environ- of freight is already transported by rail each ise to help Indian Railways deal with this better organisation and optimised processes, cient driving courses for engine drivers and mental calculator, which is used to calculate year but the state-run Indian Railways still challenge. India and the Federal Republic of they will be able to move more freight onto regenerative braking systems ensure that rail CO2 emissions – and thereby the offsetting has a lot of catching up to do, both in techni- Germany recently signed a “Memorandum rail in India to save the country’s road net- uses existing resources more efficiently than requirements for each customer’s transport

cal and organisational terms. of Understanding”, establishing a long-term work from meltdown. mh DB CARGO SMB / IRIS PAPADOPOULOS, KUNST, / MUSEUM FÜR ASIATISCHE other transport carriers. operations – based on data such as distance, strategic collaboration in various fields, in- With its Europe-wide climate-neutral rail weight, cargo load and traction type. It is then BPK The logistics sector has been one of the most cluding the transport sector. transport operations, DB Cargo has also de- that atmosfair gets involved. The organisa- Contact | Carola Oelze Contact | Christoph Möhl dynamic in India for many years. According In July 2016, a four-strong delegation from Telephone: +49 203 454-1604 veloped a unique selling point. More and tion invests money in climate protection Telephone: +49 (0)69 265-34435

to the foreign trade association Germany the Indian Ministry of Railways visited the [email protected] PHOTOS: more customers are focusing on environmen- projects, wind farms, biogas facilities and [email protected]

48 RAILWAYS 04 | 16 49 FINAL CALL

IN DEMAND GO FIGURE! SIGN OF THE SAVE THE DATE TIMES

Upcoming trade fairs and sector events with DB Cargo – come and see us there! 950 BATUMI: The Georgian port city is an important The 10th BME/VDV Forum transhipment 24-25 on Rail Freight Transport is centre for the oil held in Bonn. electric locomotives industry and it www.bme.de/ are operated by DB has links to the JANUARY 2017 schienengueterverkehr/ Cargo in Germany. The rail network. rail freight company recently introduced a new concept to ensure that these are available more quickly and flex- What does your job as Contract ibly for customers in Delivery Manager at DB Cargo UK future. In the past, involve? locomotives were park- G_____ It’s my job to take care of the staff ed remotely after de- at a number of sites, and also to coach and ployment but they will guide the management team. That covers Imprint the health, safety and wellbeing of my now be assigned via colleagues. I also work directly with our the rail freight trans- Publication Details Published by customers. port locations to one of DB Cargo Marketing 47 locomotive hubs Edmund-Rumpler-Straße 3 Who nominated you for the transported around five million tonnes of 60549 Frankfurt am Main around Germany to BY RECOG- award? freight in 2014, around two thirds of Responsible for content G_____The Communications Team at DB await their next deploy- which was freight in transit. The main Hendric Fiege Cargo UK nominated me at the suggestion ment, allowing DB RAIL goods transported were oil and oil pro- Head of Marketing (V.i.S.d.P.) NITION Annette Struth, Head of Marketing Communications of my colleagues. The whole company and Cargo to improve the THROUGH ducts. FOR my team were really happy for me after I re- Georgia is expanding its “bridge” function Project leader availability of locomo- Christian Schaalo ceived the award. I’m highly grateful to massively. The Baku-Tiflis-Kars Rail Project tives. The hub system THE Telephone: +49 (0)69 265-34463 OUTSTAND- them for their support and encouragement. (also known as the “Iron Silk Road”) is ex- Email: Christian.Schaalo@ deutschebahn.com is part of the Zukunft- This award is very important to our com- CAUCASUS pected to have an annual capacity of up to ING Bahn programme, Publishers pany because it shows that we value our three million passengers and 17 million TERRITORY CONTRI- staff. through which DB AG tonnes of freight in future. The line is ex- Content to Results GmbH and DB Cargo are aim- Georgia is the country to which the Argo- pected to open in late 2016. Bei den Mühren 1, 20457 Hamburg BUTION The award ceremony was held in ing to improve quality nauts set off many centuries ago to ac- DB is also keen to profit from these devel- Editors Shendish Manor in Apsley, Hert- quire the Golden Fleece. More recently, opments. The company recently concluded Axel Novak (an, dir.), and efficiency. an Mirko Heinemann (mh) The Rail Freight Group, a repre- fordshire. Did you enjoy it? the country, which is located in the Cau- an agreement with Georgian Railways that sentative body for rail freight in G_____ It was a wonderful evening and an casus region, was connected to the mod- will see a new link developed from China Design the UK, honoured DB Cargo UK amazing opportunity to talk with people ern world by rail. For more than a century, to Europe via Central Asia and Georgia, Falk Heckelmann manager Sue Gray for her out- from across the whole industry. There were Georgia has assumed an important func- opening up an additional rail corridor for Photo editing standing services to the indus- more than 120 people there for the award tion as a bridge between China and Eur- customers in future. “At DB, we are proud Kay Wolters try. dinner. The guest speaker was Paul McMa- ope – thanks to its position on the Black to be involved in the renaissance and mod- Olga Kessler hon from the UK infrastructure company Sea and its good neighbourly relations ernisation of the old transit routes be- Printers Network Rail, who talked about innova- with Turkey, Azerbaijan and Armenia. tween these continents,” says Ronald DB Kommunikationstechnik GmbH Akazienweg 9, 76287 Rheinstetten (Baden) Mrs Gray, you were recently hon- tions in the rail industry. And more than Construction work on the Trans-Caucasus Pofalla, DB’s Member of the Management oured for the outstanding indivi- 1,200 British pounds (approx. 1,333 euros) Railway in Georgia began 151 years ago, Board for Economic, Legal and Regulatory ISSN 1867-9668 dual contribution you’ve made to were collected for charitable causes. and the first section, which links Georgia’s Affairs. DB had already signed a similar ag- Helping the environment – published on ECF paper. the rail industry, in which you’ve Issue 01 | 2017 of railways will be capital Tbilisi with Zestaponi using the reement with China Railways in March been working for the last 16 years. Will this award change anything published in March 2017. Russian track gauge, was opened in August 2016 following the launched of the “One DB Cargo’s website: www.dbcargo.com How did you feel when you were for you professionally? 1871. Other sections followed, connecting Belt – One Road” Silk Road Initiative, Information for new customers: UK DB CARGO IMAGES(2), given the award? G_____The award has inspired me to con- Georgia with Russia, Turkey, Azerbaijan which covers a whole network of infra- DB Cargo AG GRAY_____I was really surprised when I tinue to work even harder to support my To contact the editorial team, and Armenia. Today, Georgian Railways – structure measures and encompasses 65 Masurenallee 33 47005 Duisburg GETTY heard that I’d won the award! I love my job great team and to help my colleagues with and for collector’s files and Sakartvelos Rkinigza (SR) – operates the countries. an Email: [email protected] and I see what I do as simply being part of customer service and staff develop- subscriptions: fully electrified rail network, which ex- Service number for new customers: +49 (0)203 9851-9000

my responsibilities. ment. an [email protected] tends over more than 1,600 kilometres. SR PHOTOS:

50 RAILWAYS 04 | 16 51 COMPETITION 370 different rail companies use the German rail network in addition to DB – among them a number of subsidiaries of foreign state-owned companies. In the rail freight sector, strong competition is just one reason why more goods are transported by rail now DB Cargo Marketing compared to last year. Rail’s market share of the Edmund-Rumpler-Straße 3 60549 Frankfurt/Main total freight volume rose from 17.2 per cent in 2014 Internet: www.dbcargo.com to 17.5 per cent in 2015. Email: [email protected] Service number/information for new customers: +49 (0)203 9851-9000