ABOUT US

27 AmBank Group Corporate Profile 28 Our Milestones 32 Corporate Information 34 Group Corporate Structure 36 Strategic Business Entities p. 26 p. 27 AMMB Holdings Berhad (223035-V) Annual Report 2017 ambankgroup.com AMBANK GROUP CORPORATE PROFILE

AmBank Group is a leading The Group was listed on the Main Market of Bursa in 1988. It is the sixth largest banking group by assets in Malaysian financial services Malaysia, with a market capitalisation of around RM14 billion and assets of RM134.8 billion as at 31 March 2017. group with 42 years of rich AmBank Group offers a wide range of both conventional and Islamic financial solutions and services, including expertise in supporting wholesale banking, retail banking, investment banking, underwriting of general insurance, life assurance and takaful, Malaysians in their economic stock and share broking, futures broking, investment advisory and management services in assets, real estate development. It has over three investment trust and unit trusts. million customers and employs 11,000 people. The Group’s Purpose is to help individuals and businesses in Malaysia grow and win together.

Over Employs Market capitalisation of

3 million customers 11,000 people. RM14 billion

MD&A MD&A MD&A Sustainability Corporate Overview Key Highlights Key Messages About Us Leadership Strategic Review Performance Review Business Review Statement Governance Highlights and Achievements Stakeholders Information p. 1 - p. 7 p. 8 - p. 9 p. 10 - p. 21 p. 22 - p. 37 p. 38- p. 67 p. 226 - p. 237 p. 238 - p. 266 p. 70 - p. 87 p. 88 - p. 113 p. 114 - p. 135 p. 138 - p. 175 p. 178 - p. 225 OUR MILESTONES

1976 1988 2005 Set up as a joint venture between Arab-Malaysian Merchant Bank Merger of AmBank & AmFinance Malaysian and Arab interests Berhad is the first merchant bank to be listed on Bursa Malaysia

1982 2001 Tan Sri Azman Hashim Acquired MBf Finance acquires 100% of the Group

p. 28 p. 29 AMMB Holdings Berhad (223035-V) Annual Report 2017 ambankgroup.com 2007 2014 Strategic partnership with ANZ Strategic partnership with MetLife

2006 2012 Strategic partnership with IAG Acquired Kurnia Insurance & MBf Cards

MD&A MD&A MD&A Sustainability Corporate Overview Key Highlights Key Messages About Us Leadership Strategic Review Performance Review Business Review Statement Governance Highlights and Achievements Stakeholders Information p. 1 - p. 7 p. 8 - p. 9 p. 10 - p. 21 p. 22 - p. 37 p. 38- p. 67 p. 226 - p. 237 p. 238 - p. 266 p. 70 - p. 87 p. 88 - p. 113 p. 114 - p. 135 p. 138 - p. 175 p. 178 - p. 225 OUR MILESTONES

1975 1986 1993 • Arab-Malaysian Development Bank Berhad was • AMMB acquired a stockbroking firm, Kris • AMMB launched Tabung Ittikal Arab-Malaysian, incorporated on 5 August 1975 as a joint venture Securities Sdn Bhd, later renamed as AmSecurities the first Islamic Unit Trust Fund between Malaysian Industrial Development Sdn Bhd • AMMB acted as Manager and Arranger for the Finance Berhad with a 55.0% shareholding, Arab • AMMB relocated its corporate headquarters to RM240.0 million Syndicated Credit Facility for the Investments for Asia (Kuwait) with a 33.0% Jalan Raja Chulan, construction of Menara Kuala Lumpur shareholding, and the National Commercial Bank (Saudi Arabia) holding 12.0% • Antah Holdings Berhad and Tokai Bank Limited, Japan acquired 20.0% shareholding each in 1994 1977 AMMB • AMMB ventured into commercial banking with the acquisition of the Malaysian operations of • The Group acquired a 70.0% shareholding in • AMMB launched Arab-Malaysian Unit Trusts Berhad to manage unit trust funds Security Pacific Asian Bank Limited from Bank of Malaysian Industrial Finance Company Limited, America (Asia) Limited. It started commercial which was later renamed Arab-Malaysian Finance 1987 banking operations as Arab-Malaysian Bank Berhad (AMFB) Berhad • AMMB’s two insurance companies merged to 1980 form Arab-Malaysian Eagle Assurance Berhad, 1995 holding composite insurance licences • AMFB became the first private sector institution • AMMB International (L) Ltd commenced offshore in Malaysia to issue public bonds – RM20.0 • AMMB sponsored the establishment of The banking operations in , the first merchant million 8.5% Guaranteed Bonds 1987, listed on Malaysia Fund Inc, a close-ended investment bank to offer offshore banking services the Kuala Lumpur Stock Exchange. The Bonds fund listed on the New York Stock Exchange, to marked a new chapter in the history of private invest in equities of Malaysian companies listed • AMMB Futures Sdn Bhd commenced futures sector fund raising in the capital markets on the KLSE. The Malaysia Fund raised USD87.0 broking business million 1982 1996 • Tan Sri Azman Hashim acquired 100.0% 1988 • AMMB Holdings Berhad’s annual report won the shareholding in the Group • AMMB became the first merchant bank to be Overall Award for the Most Outstanding Annual listed on the Kuala Lumpur Stock Exchange Report for six consecutive years from 1991 to • The Group acquired the remaining 30.0% 1996 in the NACRA awards shareholding of AMFB, making it a wholly-owned • AMMB was appointed as Adviser to the finance company subsidiary Government to formulate the National • Macquarie Bank Limited, Australia acquired 30.0% Privatisation Masterplan shareholding in each of AMMB Futures Sdn Bhd, 1983 AMMB Asset Management Sdn Bhd and Arab- • AMMB launched the first equity unit trust fund, Malaysian Unit Trusts Berhad • The Group was renamed Arab-Malaysian Merchant Arab-Malaysian First Fund Bank Berhad (AMMB) 1997 1989 • AMMB established a credit and leasing company, • AMMB Securities (HK) Limited commenced stock Arab-Malaysian Credit Berhad • Arab-Malaysian Property Trust became the first broking operations in Hong Kong property trust to be listed on the KLSE 1984 1998 1990 • AMMB launched Malaysian Ventures Berhad to • AMFB acquired the assets and liabilities of Abrar undertake private equity investments • AMMB was appointed as Adviser and Managing Finance Berhad, in line with the Government’s • AMMB arranged the first leveraged lease facility Underwriter for the flotation of plan to consolidate the industry in the country for Sistem Televisyen Malaysia Berhad Berhad (TV3) • AMFB acquired First Malaysia Finance Berhad 2001 • AMMB acquired Arab-Malaysian Insurance • AMFB acquired MBf Finance Berhad Berhad, a general insurance company formerly 1991 known as Teguh Insurance Company Sdn Bhd 2002 • AMMB acquired a 49.0% equity stake in the holding company of Fraser Securities, Singapore • Merger of Arab-Malaysian Finance Berhad and 1985 MBf Finance Berhad, following the vesting of the • AMMB acquired Perima Assurance Berhad, a life • AMMB, in collaboration with Nikko Securities Co. assets and liabilities of AMFB into MBf Finance. insurance company Ltd. in Japan, sponsored the establishment of The latter changed its name to AmFinance Malaysia Fund (Labuan), the first offshore unit Berhad. AMFB was converted into AMFB Holdings trust fund in the Federal Territory of Labuan Berhad • Pursuant to a corporate restructuring scheme, • ‘Arab-Malaysian Banking Group’ rebranded to AMMB Holdings Berhad became the holding ‘AmBank Group’ with new Group corporate company of the Arab-Malaysian Banking Group colours of red, representing prosperity and good and assumed the listing status of AMMB fortune and yellow representing commitment • Arab-Malaysian Finance Berhad, the Group’s and unity finance company, was listed on the KLSE p. 30 p. 31 AMMB Holdings Berhad (223035-V) Annual Report 2017 ambankgroup.com 2003 2009 • AmBank Group completed acquisition of Kurnia Insurans (Malaysia) Berhad, emerging as Malaysia’s • Bangunan AmFinance, now known as Menara • AmIslamic Funds Management Sdn Bhd obtained No. 1 motor insurer AmBank on Jalan Yap Kwan Seng, Kuala Lumpur, a licence for Islamic funds management of was officially opened by the then Prime Minister, offshore and domestic Islamic financial • AmBank Group completed the acquisition of MBf Tun Dr instruments for institutional and retail investors Cards (M’sia) Sdn Bhd • AmCapital (B) Sdn Bhd opened, bringing 2013 2005 expertise in funds management, Islamic finance • Completed privatisation of AMFB Holdings and investment advisory to Brunei Darussalam • Maiden issuance of Exchange Traded Bonds and Berhad Sukuk ‘ETBS’ on Bursa Malaysia by DanaInfra • ANZ increased its shareholding in AmBank Group Nasional Berhad, creating new asset class on the • AmInvestment Group Berhad, the Group’s to 23.91% by converting its exchangeable bonds Exchange, with AmInvestment Bank as one of investment banking operations, listed on Bursa into new ordinary shares the Lead Arrangers Malaysia • AmBank-MyKasih Community Programme was • AmBank Group clinched the prestigious Bank of • AmBank and AmFinance merged to create launched the Year in Malaysia 2013 award (The Banker AmBank (M) Berhad, the sixth largest domestic Magazine) in recognition of the Group’s strong bank in the country 2010 management, sound business model and • AmBank (M) Berhad successfully issued RM1.42 prudent risk management 2006 billion senior notes under its newly established • AmBanCS, the Group’s new core banking system 30-year RM7.0 billion Senior Notes Issuance • Am Private Equity, a private equity fund, was went live launched Programme, being the first financial institution to • Insurance Australia Group Limited, Australia issue senior notes in Malaysia 2014 • acquired 30.0% shareholding in AmAssurance AmIslamic Bank successfully issued RM550.0 • AMMB Holdings Berhad’s wholly-owned million Senior Sukuk under its newly established Berhad subsidiary, AMAB Holdings Sdn Bhd, and MetLife 30-year RM3.0 billion Senior Sukuk Musyarak • Am ARA REIT Managers Sdn Bhd was incorporated ah Inc.’s subsidiary, MetLife International Holdings with AIGB holding 70.0% equity and ARA Asset Programme Inc., entered into a share sale agreement which Management (Malaysia) Limited 30.0% to manage involved the sale of equity interest of AmLife the AmFIRST REIT listing on Bursa Malaysia 2011 Insurance Bhd and AmFamily Takaful Berhad. The • AmIslamic Bank commenced operations, with • The Group continued to be recognised as an signing was witnessed by Datuk Seri Najib Tun the vesting of the Islamic assets and liabilities of industry leader with awards including: Best Razak, Prime Minister of Malaysia and Barak AmBank (M) Berhad into a separate subsidiary Domestic Bond House in Malaysia from The Obama, President of the United States of America company Asset Triple A Country Awards 2010, Best Bond • AmBank Group unveiled the brand new logos of Group at The Edge-Lipper Malaysia Fund Awards, AmMetLife and AmMetLife Takaful, reflecting the 2007 Five awards at the RAM League Awards 2011 for new strategic partnership between AmBank excellence in the bond markets, Best Chief Group and MetLife Inc • AmBank Group completed the integration of Financial Officer for Investor Relations – Large AmSecurities Sdn Bhd into AmInvestment Bank, Cap Award at the MIRA Inaugural Malaysia 2015 which began operating as a fully-fledged Investor Relations Awards, Best Asia Award at the investment bank offering both merchant banking Corporate Governance Asia Recognition Awards • The ‘AmIslamic Bank’ brand was rebranded to and stockbroking services 2011 ‘AmBank Islamic’. The legal entity name was also • AmBank Group marks the entry of Australia and changed from AmIslamic Bank Berhad to AmBank New Zealand Banking Group Limited (ANZ) as its 2012 Islamic Berhad strategic partner and major investor • AmBank Group and ANZ signed a Business • AmFIRST REIT announced the Proposed Principles Agreement to collaborate in areas of Acquisition of a three-storey MYDIN Hypermall in 2008 banking businesses including Islamic banking, Pulau Pinang on 15 April 2015 for a total cash • Completed privatisation of AIGB, which became transaction banking and wealth management consideration of RM250 million a wholly owned subsidiary of AMMB across 27 countries, including Australia, China, Indonesia, Singapore and Vietnam 2016 • Established AmG Insurance Berhad to facilitate the separation of the composite insurance • AmSignature Priority Banking was launched, • AmMetlife Insurance and AmMetlife Takaful business of AmAssurance Berhad into general delivering personalised banking to the affluent moved their head office to Menara 1Sentrum insurance and life insurance businesses segment in Malaysia • AmBank Group launched its Top Four strategy to • Friends Provident PLC acquired a 30% stake in • AmFamily Takaful Berhad commenced Family be one of Malaysia’s leading banking groups by AmLife Insurance Berhad Takaful business 2020 • AmBank and ANZ entered into a technical • The Group’s new corporate social responsibility services agreement to establish AmBank Group’s platform AmKasih was launched foreign exchange, interest rate and commodities • AMMB Holdings Berhad changed its stock short derivatives business name to AMBANK • IAG increased its stakeholding in AmG Insurance Berhad to 49.0% from 30.0%

MD&A MD&A MD&A Sustainability Corporate Overview Key Highlights Key Messages About Us Leadership Strategic Review Performance Review Business Review Statement Governance Highlights and Achievements Stakeholders Information p. 1 - p. 7 p. 8 - p. 9 p. 10 - p. 21 p. 22 - p. 37 p. 38- p. 67 p. 226 - p. 237 p. 238 - p. 266 p. 70 - p. 87 p. 88 - p. 113 p. 114 - p. 135 p. 138 - p. 175 p. 178 - p. 225 CORPORATE INFORMATION

BOARD OF DIRECTORS AUDIT AND EXAMINATION COMMITTEE OF DIRECTORS

1. Tan Sri Azman Hashim 1. Seow Yoo Lin Non-Independent Non-Executive Chairman (Chairman) 2. Graham Kennedy Hodges Independent Non-Executive Director Non-Independent Non-Executive Director 2. Soo Kim Wai Non-Independent Non-Executive Director 3. Suzette Margaret Corr 3. Voon Seng Chuan Non-Independent Non-Executive Director Independent Non-Executive Director 4. Soo Kim Wai Non-Independent Non-Executive Director 5. Dato' Rohana binti Tan Sri Mahmood Senior Independent Non-Executive Director GROUP NOMINATION AND REMUNERATION COMMITTEE 6. Dato’ Seri Ahmad Johan bin Mohammad Raslan Non-Independent Non-Executive Director 1. Dato’ Rohana binti Tan Sri Mahmood 7. Voon Seng Chuan (Chairman) Independent Non-Executive Director Senior Independent Non-Executive Director 2. Suzette Margaret Corr 8. Datuk Shireen Ann Zaharah binti Muhiudeen Non-Independent Non-Executive Director Independent Non-Executive Director 3. Soo Kim Wai 9. Seow Yoo Lin Non-Independent Non-Executive Director Independent Non-Executive Director 4. Voon Seng Chuan Independent Non-Executive Director 5. Datuk Shireen Ann Zaharah binti Muhiudeen Independent Non-Executive Director

GROUP COMPANY SECRETARY RISK MANAGEMENT COMMITTEE OF DIRECTORS Koid Phaik Gunn MAICSA 7007433 1. Datuk Shireen Ann Zaharah binti Muhiudeen Chartered Secretary (Chairman) Independent Non-Executive Director 2. Graham Kennedy Hodges Non-Independent Non-Executive Director 3. Voon Seng Chuan Independent Non-Executive Director

p. 32 p. 33 AMMB Holdings Berhad (223035-V) Annual Report 2017 ambankgroup.com GOVERNANCE COMMITTEE GROUP INFORMATION TECHNOLOGY COMMITTEE

1. Dato’ Rohana binti Tan Sri Mahmood 1. Voon Seng Chuan (Chairman) (Chairman) Senior Independent Non-Executive Director Independent Non-Executive Director 2. Graham Kennedy Hodges 2. Dato’ Seri Ahmad Johan bin Mohammad Raslan Non-Independent Non-Executive Director Non-Independent Non-Executive Director 3. Soo Kim Wai 3. Seow Yoo Lin Non-Independent Non-Executive Director Independent Non-Executive Director 4. Dato’ Seri Ahmad Johan bin Mohammad Raslan Non-Independent Non-Executive Director

22nd Floor, Bangunan AmBank Group Listed on the Main Market of Bursa No. 55, Jalan Raja Chulan Malaysia Securities Berhad REGISTERED 50200 Kuala Lumpur, Malaysia STOCK Listing Date : 13 February 1992 OFFICE Tel : +603-2036 2633 EXCHANGE Stock Name : AMBANK Fax : +603-2032 1914 LISTING Stock Code : 1015

Symphony Share Registrars Sdn Bhd Level 6, Symphony House REGISTRAR Pusat Dagangan Dana 1 ambankgroup.com Jalan PJU 1A/46, 47301 Petaling Jaya WEBSITE Selangor Darul Ehsan, Malaysia Tel : +603-7849 0777 Fax : +603-7841 8151/8152 Email : [email protected]

AUDITORS Messrs Ernst & Young [email protected] Chartered Accountants INVESTOR RELATIONS

PRINCIPAL AmBank (M) Berhad BANKER

MD&A MD&A MD&A Sustainability Corporate Overview Key Highlights Key Messages About Us Leadership Strategic Review Performance Review Business Review Statement Governance Highlights and Achievements Stakeholders Information p. 1 - p. 7 p. 8 - p. 9 p. 10 - p. 21 p. 22 - p. 37 p. 38- p. 67 p. 226 - p. 237 p. 238 - p. 266 p. 70 - p. 87 p. 88 - p. 113 p. 114 - p. 135 p. 138 - p. 175 p. 178 - p. 225 GROUP CORPORATE STRUCTURE as at 31 March 2017

AMMB Holdings Berhad

AmIslamic AmBank MBFC AMFB* AmInvestment AIGB AMAB 100% 100% 100% 100% 100% 100% 100%

AMIL BLSB AMF AARH AmGH 100% 33.33% 100% 70% 51%

MISSB AMNT AARM AmGI 100% 100% 100% 100%

20% AMNA AmCap (B) AmMetL MNT 100% 100% 50% 100% -1 share AAMNT AIM* 20% 100% 100% AmMetT 50% MTB AAMNA MVMI* +1 share 20% 100% 100%

APHSB AMSNT AmPE* 100% 100% 80%

AmCSB AMSNA AMSH 100% 100% 100%

TOPSB AFM ASHK* 100% 100% 100%

BDSB AIFM AMS* 100% 100% 100%

MPSB AmFIPL 81.51% 100%

AmPremier AmGlobal* 100% 100%

AmMortgage AMR* 100% 100%

ACL* 100%

ATSL* 100%

KOMUDA* 100% *In members’ voluntary winding-up p. 34 p. 35 AMMB Holdings Berhad (223035-V) Annual Report 2017 ambankgroup.com Legend Company Principal Activities

AMMB – AMMB Holdings Berhad Investment holding AMFB – AMFB Holdings Berhad Investment holding (In members’ voluntary winding-up) AmIslamic – AmBank Islamic Berhad Islamic banking AmBank – AmBank (M) Berhad Commercial banking AMIL – AmLabuan Holdings (L) Ltd Investment holding AmCSB – AmCard Services Berhad Credit card-related services and asset financing agency AmPremier – AmPremier Capital Berhad Issue of subordinated securities AmMortgage – AmMortgage One Berhad Securitisation of mortgage loans MTB – MBf Trustees Berhad Trustee services MNT – MBf Nominees (Tempatan) Sdn Bhd Nominee services MISSB – MBf Information Services Sdn Bhd Property investment APHSB – AmProperty Holdings Sdn Bhd Property investment BDSB – Bougainvillaea Development Sdn Bhd Property investment MPSB – Malco Properties Sdn Bhd Dormant TOPSB – Teras Oak Pembangunan Sendirian Berhad Dormant ATSL – AmTrade Services Limited Dormant (In members’ voluntary winding-up) ACL – AMBB Capital (L) Ltd. Dormant (In members’ voluntary winding-up) KOMUDA – Komuda Credit & Leasing Sdn Bhd Dormant (In members’ voluntary winding-up) AmInvestment – AmInvestment Bank Berhad Investment banking AMF – AmFutures Sdn Bhd Dormant AFM – AmFunds Management Berhad Funds management including management of unit trusts and Private Retirement Schemes AIFM – AmIslamic Funds Management Sdn Bhd Islamic fund management services and distribution of wholesale funds AMNT – AMMB Nominees (Tempatan) Sdn Bhd Nominee services AMNA – AMMB Nominees (Asing) Sdn Bhd Nominee services AAMNT – AM Nominees (Tempatan) Sdn Bhd Nominee services AAMNA – AM Nominees (Asing) Sdn Bhd Nominee services AMSNT – AMSEC Nominees (Tempatan) Sdn Bhd Nominee services AMSNA – AMSEC Nominees (Asing) Sdn Bhd Nominee services AmFIPL – AmFraser International Pte Ltd Investment holding AmGlobal – AmGlobal Investments Pte Ltd Dormant (In members’ voluntary winding-up) AMR – AmResearch Sdn Bhd Dormant (In members’ voluntary winding-up) AIGB – AmInvestment Group Berhad Investment holding AmCap (B) – AmCapital (B) Sdn Bhd Dormant AARH – Am ARA REIT Holdings Sdn Bhd Investment holding AARM – Am ARA REIT Managers Sdn Bhd Management of real estate investment trusts AMSH – AmSecurities Holding Sdn Bhd Investment holding ASHK – AmSecurities (HK) Limited Dormant (In members’ voluntary winding-up) AIM – AmInvestment Management Sdn Bhd Dormant (In members’ voluntary winding-up) AmPE – AmPrivate Equity Sdn Bhd Investment holding (In members’ voluntary winding-up) AMS – AMSEC Holdings Sdn Bhd Dormant (In members’ voluntary winding-up) MVMI – Malaysian Ventures Management Incorporated Sdn Bhd Dormant (In members’ voluntary winding-up) AMAB – AMAB Holdings Sdn Bhd Investment holding AmGH – AmGeneral Holdings Berhad Investment holding AmGI – AmGeneral Insurance Berhad General insurance AmMetL – AmMetLife Insurance Berhad Life assurance AmMetT – AmMetLife Takaful Berhad Family takaful MBFC – MBF Cards (M’sia) Sdn Bhd Dormant BLSB – Bonuskad Loyalty Sdn Bhd Managing customer loyalty schemes

MD&A MD&A MD&A Sustainability Corporate Overview Key Highlights Key Messages About Us Leadership Strategic Review Performance Review Business Review Statement Governance Highlights and Achievements Stakeholders Information p. 1 - p. 7 p. 8 - p. 9 p. 10 - p. 21 p. 22 - p. 37 p. 38- p. 67 p. 226 - p. 237 p. 238 - p. 266 p. 70 - p. 87 p. 88 - p. 113 p. 114 - p. 135 p. 138 - p. 175 p. 178 - p. 225 STRATEGIC BUSINESS ENTITIES

AMMB Holdings Berhad AmBank (M) Berhad

AMMB Holdings Berhad is the holding company of The Group’s purpose is to help individuals and AmBank Group and has been listed on the Main businesses in Malaysia grow and win together. AmBank (M) Berhad (AmBank) is part of the Market of Bursa Malaysia since 1988. It is the sixth AmBank Group and offers a comprehensive largest banking group by assets in Malaysia, with a The Australia and New Zealand Banking Group (ANZ) suite of financial products and services market capitalisation of around RM14 billion and is the most substantial shareholder in the AmBank focused on retail banking and preferred assets of RM134.8 billion at 31 March 2017. Group (holding 23.8%) and provides support in segments in small business, SME, mid corp Board and senior management representations, risk and corporate customers. Supported by a AmBank Group is one of Malaysia’s premier financial and financial governance, products offering and new strong network of 175 branches, 183 electronic solutions groups with 42 years of experience in business developments. banking centres, 766 ATMS, a 24-hour contact supporting Malaysians in their economic centre and a digital banking system, access to development. AmBank Group offers a wide range of In the general insurance business, the Group has AmBank’s financial solutions and services is both conventional and Islamic financial solutions and partnered with Insurance Australia Group Ltd (IAG). simple and convenient. services, including wholesale banking, retail banking, In the life assurance and family takaful businesses, investment banking, underwriting of general the Group has a partnership with MetLife International insurance, life assurance and takaful, stock and share Holdings Inc (MetLife). The Group benefits in terms broking, futures broking, investment advisory and of expertise transfer from IAG and MetLife. management services in assets, real estate investment trust and unit trusts. p. 36 p. 37 AMMB Holdings Berhad (223035-V) Annual Report 2017 ambankgroup.com AmInvestment Bank Berhad AmMetLife Insurance Berhad

AmInvestment Bank Berhad (AmInvestment Bank), AmFunds Management Berhad (AmInvest) is the AmMetLife Insurance Berhad (AmMetLife) is a part of the AmBank Group, is a leading Malaysian funds management business of AmBank Group strategic partnership between AMMB Holdings investment bank with over 30 years of experience. and manages both conventional and Shariah- Berhad (AmBank Group) and MetLife It provides a full range of wholesale banking compliant funds. It is one of the leading fund International Holdings, Inc. (MetLife). AmMetLife related products and services that include management houses in Malaysia and has an offers a comprehensive range of life assurance Corporate Finance, Equity Markets, Debt Markets, award-winning track record spanning more than and wealth protection solutions distributed Islamic Capital Markets, and Markets & Private three decades. As at 31 March 2017, AmInvest through a combination of AmBank and Banking. has approximately RM37.2 billion assets under AmMetLife branch offices nationwide, in management. addition to the strength of its authorised life AmInvestment Bank has an award-winning track insurance agents nationwide. record in the debt, equity and Islamic capital AmInvest manages unit trust and wholesale markets. funds, institutional mandates, exchange-traded funds and Private Retirement Scheme funds, encompassing both conventional and Shariah- compliant funds.

AmBank Islamic Berhad AmGeneral Insurance Berhad AmMetLife Takaful Berhad

AmBank Islamic Berhad (AmBank Islamic) is AmGeneral Insurance Berhad (AmGeneral AmMetLife Takaful Berhad (AmMetLife Takaful) the Islamic banking arm of the AmBank Insurance) is one of the largest motor and is a strategic partnership between AmBank Group. Since its beginnings as AmBank general insurance companies in Malaysia with Group and MetLife. The strategic partnership Group’s Islamic banking division in 1993 and over four million policy holders. It is backed combines the international expertise and subsequently incorporated as an Islamic bank financial strength of MetLife with the local in 2006, AmBank Islamic has built a reputation by a strong partnership between AmBank strength and reach of AmBank Group. in serving the banking needs of individuals, Group and IAG Trading under its two trusted businesses and institutions. brands, AmAssurance and Kurnia. AmMetLife Takaful offers a comprehensive AmBank Islamic’s comprehensive range of AmGeneral Insurance generates business from range of takaful solutions distributed by its Shariah-compliant retail and wholesale banking a comprehensive range of general insurance authorised takaful agents and AmBank products and services (including treasury and solutions distributed through a network of 32 branches nationwide. trade solutions), and their delivery channels; insurance branches servicing 7,000 agents and continuously evolve in line with market changes. dealers, as well as through AmBank branches This dynamic approach supports the agenda to and customer touch points nationwide. help individuals, businesses and institutions in Malaysia grow and win together.

MD&A MD&A MD&A Sustainability Corporate Overview Key Highlights Key Messages About Us Leadership Strategic Review Performance Review Business Review Statement Governance Highlights and Achievements Stakeholders Information p. 1 - p. 7 p. 8 - p. 9 p. 10 - p. 21 p. 22 - p. 37 p. 38- p. 67 p. 226 - p. 237 p. 238 - p. 266 p. 70 - p. 87 p. 88 - p. 113 p. 114 - p. 135 p. 138 - p. 175 p. 178 - p. 225