Issue 131. August / September 2017

LOCAL BUSINESS IS OUR BUSINESS

Smith &

PartnerPartners Wade Hansen with Senior Associate Carolyn Ranson

Stronger together www.rosebankbusiness.co.nz www.rosebankbusiness.co.nz ISSUE 131 1 WEST AUCKLAND PROPERTIES AVAILABLE:

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“The achievements of The changing an organisation are the landscape results of the combined effort of each individual.” Vince Lombardi.

Michelle Maitland, Mike Gibson, RBA Chairperson RBA CEO

Welcome to this addition of your Roundabout. Ordinarily pre-election politics are often very much based along the traditional party line aspects of leadership and policy. Indeed, if you are reading this you are in some way a stakeholder of the Rosebank Business Association. We were proud to host a straight up honest, hard-working labour leader in Andrew Little at the Lincoln Green on July 18th. Who would have known that shortly after Stakeholder means, “A person, group or organisation that has he initiated his own departure, by being thoughtful but totally undecided and an interest or concern in an organisation.” Whether you are caught short on his leadership future, by a probing political media commentator, based in Rosebank, or just passing through, you can either Corrin Dann (TVNZ). affect or be affected by the differences the RBA continually makes on your behalf. Or was he caught short? Did he deliberately seek to have Corrin Dann pose that question? We will never know, but the transition of leadership between he and “Feedback is the breakfast of champions” Jacinda Adhern was smoother than driving the latest Mercedes 6.3 AMG. What’s We would love to hear what is important to you and we more Jacinda slotted in as if Political Leadership was her absolute forte and strong encourage your opinions, as they are a vital contribution to the suite. continued success of the Rosebank Business Association (RBA). It behoves logic to think that Metiria Turei’s benefit fraud declaration and I would like to take this opportunity as I come to the end of being subsequent demise from these actions would dominate the headlines to the extent “chair” of the RBA to thank our Sponsors, Partners and major that it denied the Labour leader Andrew Little any upsides in the media or the polls. stakeholders for the actions and commitments you continually It was reminiscent of raging fires that need air to flourish. Sadly, Andrew Little had take to add value to our organisation, you are the backbone of no air and he was gone and 3 weeks later so has Metiria. It was the great writer the difference we all make together. Walter Scott who said “what a wicked web we weave when practise to deceive.” Take a look at the list below, if these key companies and Now the Greens are polling their lowest support for 10 years. leaders were a recipe for a global world class business or even a combined political team we would be in extremely capable This campaign has more richness and intrigue than a game of chess with a grand hands, where trust and integrity would lead us to victory in all master, and one feels it’s not check mate quite yet. challenges. On the morning “The Am Show” this week host Garner posed a number of While each of these extraordinary individuals and companies are questions to former National Party president Michelle Boag and left leaning political successful, they share common valuable aspects that impact on commentator Chris Trotter about the past three years in Parliament and what it their success. means for this year’s election. I found the initial one of these the most fascinating.

Unique identity/audience knowledge/passion and consistency. Who has been the biggest loser? They also recognize their responsibility and understand the Boag answered,” Metiria Turei! You have to judge a scandal by where someone importance of giving back to the communities in which they started at the beginning and where they ended up! Take the Murray McCully, Saudi operate. We are lucky enough to have these partners who sheep deal - It’s still there right. But he has subsequently retired and of his own continually and effortlessly are always a “yes” without hesitation volition. Meaning, No stigma, no shadows! “But with Metiria, she started up there to generate a stronger community in the West. and now unless she wins Te Tai Tonga, she’s out of Parliament. It’s the greatest fall. Trotter was of this opinion. “Andrew Little. He stood to be Prime Minister. With If you have the chance to come to one of our hosting’s take the best will in the world you could not have said that about Metiria.” time to seek out one of our partners as they love to share insights, expertise and knowledge generously with our business Not many have a chance to be Prime Minister. communities. They are like alchemists giving out gold nuggets On the subject of PM’s we were entertained by PM Hon Bill English last week in a of experience that could either solve a constant complaint, or fund raiser for local Te Atatu list MP Alfred Ngaro. forward your business to the next level, that is the value of our unique style of networking, “stronger together”. PM English’s analysis and announcements on National’s policy on Housing, Social community funding, Education, Mental-Health and the General Health budget were BNZ - Tony Dench and Dave Johnson illuminating with the amount of detail he announced. Babich Wines - Jo Babich Spark Business - Mike Hannan The battle (and it will be a battle to keep Winston satisfied in his role as King Maker The Trusts - Simon Wickham with NZ First), however he’s a bit busy at the moment wading through the 440 text Unitec - Katheren Leitner and Rick Ede messages between The PM and the Nat’s former Clutha electorate secretary: Service King - Vick and Carol Sharma Smith & Partners - Peter Smith and Wade Hansen I heard on the grapevine that when the secretary left and wandered into the NZ Bayleys - Scott Campbell First Party Office she took her Text file with her, talk about Watergate what about IC Frith - Bernard McCrea “Goregate”? Thank you to all of our partners for the consistent and constant I wonder if any of you will have changed your views by the end of this process. difference you have made and continue to make. P.S. Don’t wager on seeing any Govt (irrespective of the party makeup) formed early. “The best way to say thank you is a “referral” Cheers and best wishes, , Mobile 027 294 0551 Michelle Maitland, RBA Chair, Mike Gibson, RBA CEO Managing Director, George Walkers Office Furniture Megastore www.rosebankbusiness.co.nz ISSUE 131 3 [ CONTENTS ]

IN THIS ISSUE

3 FROM THE TOP RBA Chairperson, Michelle Maitland RBA CEO, Mike Gibson

6 ROSEBANK NEWS 7 6 Events 7 August Hosting at JUMP 8 The West Salutes Bryan & Pat Heron 11 RBA Valued Partners and Stakeholders Celebration 12 RBA Partner Profile - Smith & Partners Lawyers 14 RBA Member Profiles

23 BUSINESS NUTS & BOLTS 10 23 It’s a Game Changer 24 Impact of an ageing population on employers 25 How to Build a Dream Advisory Group 26 Popularity and Leadership

Cover: Partner Wade Hansen and Senior Associate Carolyn Ranson, 12 Smith and Partners Lawyers

With thanks to our partners ...

Here to Help!

EDITORIAL AND ROSEBANK BUSINESS ASSOCIATION ADVERTISING ENQUIRIES: Please note our new address: www.rosebankbusiness.co.nz Phil Clode, Sales Manager 18 Jomac Place, Rosebank. Mobile: 027 448 7009 PO Box 151190, New Lynn, 0640, Auckland www.facebook.com/rosebankbusiness E: [email protected] Phone: 09 820 0551 E: [email protected]

The Rosebank Roundabout is published by the Rosebank Business Association Inc. 3000 copies are distributed free to approximately 1200+ businesses in the Rosebank and Central Park business districts. Editorial included in this publication reflects the opinions of the contributing authors and does not necessarily represent the views of the RBA and CPBA. 4 ISSUE 131 www.rosebankbusiness.co.nz Business Hub | Waitakere

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www.rosebankbusiness.co.nz ISSUE 131 5 SPA3415

SPA3415 Roundabout 131 A4P FA2.indd 1 18/08/17 12:35 PM [ ROSEBANK EVENTS ]

SEPTEMBER RBA MEMBER HOSTING

Hosted by World Moving World Moving and Storage Limited began as a furniture distribution company in 2004 WHEN: Tuesday, 26th September with a high profile, new furniture client and quickly gained recognition from the 2017, 4.30pm onwards new furniture marketplace and corporate clients as a company with integrity. From inception, the company prided itself on its low damage record and “can do” attitude. WHERE: World Moving, The managing director, Raymond Dobbe, continues to direct the company based on 26 Jomac Place, Rosebank strong personal values and by being receptive to new ideas and feedback from the RSVP: to register please contact World team and repeat customers. [email protected] David Williams purchased ownership in the company in 2007 after a 20 year stint in the United Kingdom, including 10 years in General Management positions with large, British removal companies, managing up to 200 staff. Each member business has two complimentary tickets - if you can’t Today, World Moving’s vision is “to continually learn and strive to be the most come along, please send someone else reputable business and employer in our industry, whilst creating financial sustainability from your team! and opportunity for our shareholders and employees.”

• Managing a diverse cultural workforce. RBA Rosebank • Melding differing work attitudes, desires and how to know what Plus is driving your teams. • Transfer of knowledge- job design, team structures and how to make the most out of all the talent you have. Stronger together • On-boarding, continuous development to attract and maintain talent. RBA and EMA Present - Develop a Workforce that is Future Ready Don’t give your valuable staff a reason to consider another workplace, give them the motivation to partner with you during your Seeing the potential in your team is the easy part, knowing what to business growth and engage a culture of development. do with them and where to lead them is the hard part. DATE: Wednesday 6 September 2017 At our Future Ready Breakfast, we will cover the key steps to (a light breakfast will be provided) growing your business through getting the most out of your biggest TIME: 7.00 am - 9.00 am asset - your people. Presented by Paul Jarvie from EMA, VENUE: West End Rowing Club, Key topics to be covered: 26 Saunders Place, Rosebank • Harnessing and managing five generations of an Don’t Delay book RSVP to [email protected] intergenerational workforce.

Wilkie will allow you to experience first-hand, how a peer group can enhance your decision making for faster business growth and leadership success.

RBA This is not a networking event, it’s a working session where real Rosebank business issues will be tackled using our unique and effective issue Plus processing formula. Tapping into the powerhouse knowledge in the room to generate new insights, ideas and solutions. Creating your cultural map You’ll also hear from Simon O’Shaughnessy - Chair with The RBA and TEC Present - Become a 21st century Executive Connection, on ‘Creating your Cultural Map’. This leader / Better decisions for better results. interactive session will help you create the core 6 block, central How often do you have the opportunity to sit down with your to your business plan. Simon frequently mentors and coaches business peers - people who have walked in your shoes, who can executive teams in Cultural Change and is one of only 40 qualified offer constructive, unbiased feedback and a different perspective to ‘Tribal Leaders” from the Tribal Leadership programme globally. solving the most challenging leadership issues? DATE: Thursday 21 September 2017 Share, collaborate and learn how to thrive in disruptive times (light refreshments will be provided) TIME: 8.45 am - 12.30 pm The TEC model is purpose-built to help CEOs and business owners VENUE: West End Rowing Club, like you, improve the performance and outcomes of your business 26 Saunders Place, Rosebank in a confidential forum. Don’t Delay book RSVP to [email protected] This exclusive interactive session chaired by TEC Chair Chad This session is strictly limited to 15 attendees.

6 ISSUE 131 www.rosebankbusiness.co.nz [ ROSEBANK EVENTS ]

Jump July RBA Member Hosting

Thank you to David and Sandra Mu and their team for encouraging local businesses to try out their exciting facilities, when they hosted us last month. Loads of fun - great atmosphere and what a fantastic site they have at Jomac Place. JUMP is a spring‐loaded urban playground made up of thousands of square metres of interlocking trampolines packed with a range of activities for everyone to enjoy young and the not so young.. Soft landing surfaces, lots of padding and gymnastic grade foam create a safe platform to burn energy while having the best fun you can possibly imagine. JUMPing is exercise in disguise. We look forward to seeing the exciting new challenges they offer in David and Sandra Mu, Jump owners and Michell Maitland, RBA Chair the future.

Mike Gibson RBA CEO, David Priestley, Regal Beloit, Paul L’Amie, Bon Accord Jennifer Edwards, Smith & Partners, Joanne Rose, the Trusts and Sue Jones, TWS

Janine and Marcus Barnes, Willory Lyn Holland enjoying foam pit

Carlos Cumberbatch, Rosebank Kitchen, Margaret Russell, Smetric Dhiru Patel, Colliers and David Mu, Jump www.rosebankbusiness.co.nz ISSUE 131 7 [ ROSEBANK NEWS ]

The Trusts scoops finalist position in national marketing awards

The Trusts are delighted their Million Dollar Mission campaign has been recognised as a finalist by the judges in this year’s TVNZ New Zealand Marketing Awards. “Whatever the outcome on the night we can proudly say we caught the judges attention for an innovative, creative and engaging way to bring The Trusts ‘Giving Back’ to life”, says CEO, Simon Wickham. “It is a first of its kind in New Zealand.” The Trusts Million Dollar Mission achieved a staggering 200,000 votes, tens of thousands of likes and shares in social media and gave $1 million dollars to 30 deserving organisations in West BNZ’s Tony Dench with Pat and Bryan Heron Auckland. All this was accomplished in just 29 days. The West Salutes Bryan & Pat Heron The Trusts CEO Simon Wickham paid tribute to Angela Hurst, “The Flying Herons” Marketing Manager at The Trusts, and the marketing team who created the Million Dollar Mission concept. “This has also A Function was recently held at The Falls Restaurant sponsored by been a team result and “team” covers all staff of The Trusts, the BNZ and Rosebank Business Association to honour Bryan and all suppliers and business partners, and the community who Pat Heron for a “Lifetime Award for Business and Generosity.” He support our retail stores and hospitality venues. They have all was owner until 2011 of Heron Plumbing for 50 years and well- helped put us in a position to raise a million dollars to “give known trainer of over 200 apprentices, a business advocate in the back” to the community,” Wickham said. Plumbing Industry who received in 2016 a Life Member Award in Million Dollar Mission was so successful that The Trusts have the National NZ Master Plumbers Association. already launched Million Dollar Mission 2 to start later this year. Philanthropists for many years to youth in Surf Life Saving, sports Applications open 2 October. clubs, schools, organizations, a variety of worthy causes, the There are more than 60 finalists in a range of different categories business and the general community in many walks of life, Bryan, with the Million Dollar Mission selected for the Sector Award and in later years Pat are well known in lots of different circles. They category which is described as recognising the best in-breed are major sponsors for the Trusts Arena, Waitakere Athletic Club, marketing within specific industries. West Auckland Surf Life Saving Clubs, Red Beach Surf Life Saving Club and various Heritage Trusts to name but a few.

Bryan has the Rotary Paul Harris Fellow medal, The Queens NZ Order of Merit, Lions Club awards, various Plumbing Awards and Life Membership’s awarded to him, plus the Waitakere Millennium for Services to the Community medal. They are both life Members of the Waitakere Business Hall of Fame and Trustees of various Charitable Foundations and Trusts.

Bryan, with his wife Pat, are still supporting and working with many areas of their community on Trusts, as Patrons and as donors, giving their help and advice where possible.

To quote them, “We love this way of life, to be able to give back to the community is very satisfying and rewarding. We feel very honoured and humbled to receive this award. The Flying Herons will Million Dollar Mission recipient The Well Foundation continue to help those that help themselves.”

Why choose GoodWin Call 0800 GOODWIN now for a free no obligation introduction to our service, and find out what makes property manaGement? us different. www.goodwinrealty.co.nz

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8 ISSUE 131 www.rosebankbusiness.co.nz WHENUAPAI 16 18 BEACH HAVEN

HOBSONVILLE

WEST HARBOUR

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www.rosebankbusiness.co.nz ISSUE 131 9 [ ROSEBANK NEWS ]

Celebrating Business Excellence for this special occasion celebrating outstanding business in West Auckland success in the West.

2017 BNZ West Auckland Business Hall of Fame Awards With guest speaker Deputy Prime Minister Hon Paula Bennett. luncheon will be inducting Managing Director of Canam Date: Friday 15 September 2017 Construction Ltd, Loukas Petrou, and CEO of Autex Time: 11.30am - 2.30pm Industries Ltd, Mark Robinson for their contribution to Venue: The Trusts Arena, Central Park Drive, Henderson economic growth. Cost: $100 + GST pp or $1,000 + GST per table We hope you can join with us, and previous laureates, RSVP: https://bnzhalloffame2017.eventbrite.co.nz

America’s Cup Visit

Team New Zealand visited C-Tech with the Americas Cup in early August to thank them for their tireless work on the 35th America’s Cup in Bermuda.

C-Tech supplied wing components, rudders, dagger board cases, dagger board tips, fairings, lifting posts, accumulator tubes, struts, prods and ‘bike components’ for their 2017 challenge.

C-Tech have worked with Team New Zealand since 2003 and five campaigns later, the relationship is set to go from strength to strength, as they are a technology leader in the sailing field. The Americas Cup with the team from C-TECH

Forklifts and their associated risks Under the old Act, Approved Codes of Practice had authority and status - they have not been updated for the new Act, but this one We were asked for more information about forklifts after WorkSafe’s from 1995 was reviewed in 2015 and is evidently still current should CEO’s recent warning about managing their associated risks. you wish to refer to it. This code of practice outlines a standard of Forklifts are a hazard and risk in the workplace and as such, the training that should be provided by forklift owners, managers and responsibility for their identification and management rests with the trainers of forklift operators. individual PCBU. What is this? http://www.worksafe.govt.nz/worksafe/information-guidance/all- Therefore, hazard identification using the matrix in the safetyWIRE guidance-items/acop-forklifts/forklift-acop-pdf manual, and assessing the risk to your business, are essential and There is also a further reference to workplace traffic management as cannot be transferred to a third party for decision making. recommended by WorkSafe which may help: As part of driver training before a forklift licence is issued (essential http://manufacturing.worksafe.govt.nz/assets/fact-sheets/ for ALL who may drive a forklift), the topic of hazards (e.g. people in workplace-traffic-management/workplace-traffic-management.pdf the work area) would be covered and should be used in your own workplace assessment, along with the Standard/Safe Operating Remember, it is your risk, your hazard, your workplace, your Procedure you will have prepared for your own workplace. Ask your responsibility and your decision on how to manage. assessor for further information at training time. Paddy and Heather Battersby

ACROSS TOWN • NATIONWIDE • WORLDWIDE

Freephone 0800 4WORLD – 0800 496753 [email protected] www.worldmoving.co.nz

10 ISSUE 131 www.rosebankbusiness.co.nz [ PARTNER EVENING - BABICH WINES ]

RBA Valued Partners and Stakeholders Celebration

What makes us successful as the Rosebank Business Association is having on board an incredible team of partners. The RBA held a function at the Babich Cellar Door as a thank you to these partners and stakeholders for their commitment in supporting us in our vision by being ‘stronger together.’ We share so much! What makes us stronger is our common passion about the West Auckland community and seeing the west thrive. The RBA Partners, Stakeholders and special guests

Auckland Councilor Linda Cooper with Lise Babich Guy Randall with Angela Hurst, The Trusts

Babich Cellar Door in Henderson was a fantastic venue Kristin Harper, Drina and Mike Gibson with Tom Hendricks

MAKE IT WITH US ✔ Award winning innovations ✔ Creative packaging design ✔ Complete print management

CALL LEE ON 09 376 5386 / 461 Rosebank Road / www.productionpartners.co.nz www.rosebankbusiness.co.nz ISSUE 131 11 [RBA PARTNER PROFILE ]

Wade Hansen and Carolyn Ranson Smith and Partners Working with West Auckland businesses and families since 1988

As West Auckland’s leading law firm, unique for law firms - they now have a Employment Court. This area includes Smith and Partners Lawyers have been management team with representatives redundancies, restructuring, conduct helping develop West Auckland business from all aspects of the business. This and performance issues and personal and community since 1988. Smith and enables them to embrace and encourage grievances arising from these issues. Partners was formed by Peter Smith in the unique contributions that the team Like Smith and Partners, Carolyn 1988, and has grown to a team of 27. can bring to management decisions, believes that community responsibility and enables us to have a better In 1997 Wade Hansen joined the firm, is an important aspect of modern life. understanding of what is going on with and became a partner in 2002. Wade When not spending time with her three the wider team and therefore the wider is born and bred in the West, and children, Carolyn regularly volunteers at business. has a keen interest in developing the the Citizens Advice Bureau at Henderson community and assisting businesses The management team includes Carolyn and Massey. She is also a member of the grow to their full potential. His experience Ranson, who joined Smith and Partners Auckland Women Lawyers’ Association. in Property & Commercial Law, along in 2011 and brings a depth of experience “It’s an exciting, but challenging time in with his common sense and level headed and knowledge to the team as a Senior the law - with a lot of digital disruption on business knowledge enables Wade to Associate specialising in estate and the horizon. We feel uniquely placed as a identify the key issues quickly and find employment litigation. law firm to embrace the best aspects of the most cost effective and beneficial Carolyn acts in litigation matters arising this changing world. solution for his clients. When he isn’t the from Estates and Wills including will Sports Captain in the office, he is hands We are embracing new ways of working, interpretation and initiating and defending on coaching the kids’ football team. He being more efficient and using the best family protection, testamentary promises, is kind of a “weekend sports warrior” and technology that is available to that we testamentary incapacity and undue enjoys mountain and road cycling, and can provide better value to our clients influence claims. She also manages the running. - but every decision comes back to the estate law team at Smith and Partners. framework of “is this putting our clients Wade is on the Board of Trustees at In conjunction with this, Carolyn has an in first?”, “will this help us deliver excellence Massey High School, he is the Chairman depth knowledge of employment law and in our work and our service delivery?”, of the Board of Trustees at Waitakere acts for both employees and employers. “does this help us collaborate better with Primary School, and is a member of Her practice encompasses the whole each other, with our clients, and with our the Property Law Section of the New process from reviewing and drafting client’s other professional advisors?” says Zealand Law Society and a member of employment agreements to negotiating Wade the Auckland District Law Society. over disputes and attending mediations Their skilled team of lawyers provide In 2015 Wade and Peter initiated a new and appearing at Employment easy to understand legal advice in management structure which is quite Relation Authority hearings and at the

12 ISSUE 131 www.rosebankbusiness.co.nz [RBA PARTNER PROFILE ]

property law, business law, commercial property law, family Smith and Partners have been Platinum Sponsors of the RBA law, employment law, estates, elder law, wills & trusts, debt for the past 5 years. They have a strong commitment in giving collection and litigation. Whether you are a business owner back to the community that supports their business to ensure wanting commercially astute advice to help grow your business the future success of West Auckland. and protect your hard work, or an individual navigating the complexities of life - property, relationships, family, employment and protecting your assets - Their team will provide you with the right advice for your situation - in plain English that you can understand. We asked Wade what do you see as the keys to your success, simply put “He tāngata, he tāngata, he tāngata It is people, Smith and Partners it is people, it is people. We are constantly developing talent, Lincoln Manor creating a family culture that thrives on embracing positive 293 Lincoln Road, Henderson change and improvement and providing clients with the very Phone: 09 836 0939 best service and results.” Email: [email protected] www.smithpartners.co.nz

www.rosebankbusiness.co.nz ISSUE 131 13 [ ROSEBANK NEWS ]

The Juice from Jules Wiz. They are very flexible and happy to take this approach to a customer, the more likely on the challenge of improving your fitness they will be to connect with you and become going out This has been an active month and waist line. a promoter of your business. You will learn in the Rosebank community to visit local more in a day by talking to your customers businesses and hear their stories. Some Congratulations to the team at Rosebank than a week of brainstorming, a month of notable mentions: Coffee and Kitchen, who, 12 months ago watching your competitors, or a year of opened their doors to the public for the first The new squash and fitness center with market research. time. Carlos Cumberbatch had a vison of Gym Facilities - Squash XL has opened creating a meeting place for locals to drop The 2017 Westpac Auckland Business at 483D Rosebank Rd (in the Harbourside in to enjoy good food, coffee and hospitality. Awards - West are in full swing for Business Park). Well worth a visit, and I have “The ride has been (and is) amazing! We businesses entering, who are looking to now committed to a weekly workout with look forward to continuing to delight our profile their achievements and learn from customers for another 12 months.” Tony benchmarking themselves against other Dench from the BNZ always enjoys meeting local businesses. This year RBA, is a proud there and sharing his pearls of wisdom. This fellow co-sponsor of the West Business month his spot of wisdom is “Swing a bat if Awards. We are excited to see so many you want to score and win, doing nothing is local businesses enter this year, representing no longer an option!” outstanding business success in Rosebank. They include: UK foreign secretary Boris Johnson’s visit to NZ has been colourful and it was interesting Rubber Tree Ltd, The Green Box Co, to hear how he talked about the value of Living Goodness, First Scene, Southern “People to People” engagement. We are Spars, Jacanna Holdings, Heart Saver, in a world where marketing through online Advanced Parts and Spares Ltd and channels is a given for connecting to your new entries are arriving weekly. audiences far and wide, however, never Finalists will be announced on the 23rd under estimate the value of talking to your August, good luck to all the Rosebank customers face to face. It is a way for your Businesses who have entered. business to say, “I’m listening. I want to know what you want, tell me what you need, My final thoughts concur with “Your most and I will do my best to give you something unhappy customer is your greatest source of Carlos Cumberbatch, Julie and Tony Dench you enjoy.” The more your business shows learning” Bill Gates Co-Founder Microsoft.

Squash XL’s Wiz and Julie

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14 ISSUE 131 www.rosebankbusiness.co.nz [ MEMBER PROFILES ]

PLN Group The PNL Team Supporting an enhanced life through original thought and design.

PLN Group is a family of furniture brands that include Fletcher Systems, IQ Commercial, Essenze, Finewood and David Trubridge Furniture that are focused on specific purposes...

As one of the most innovative furniture firms in New Zealand, PLN Group lead the industry with a design programme directly informed by the latest, world-class research. Their solutions span soft and hard furniture, lighting, acoustic solutions, Nano-fibre, air filtration and sensor-based technologies. relationships with a number of clients while Group they won Excellence in Export Research, design and innovation are used continuing company development as an Award Category. They have entered again to create powerful, award-winning solutions industry leader. for 2017 in the Excellence in Innovation that enhance products, spaces and life. and International Trade award. All products are proudly New Zealand “We are one of the few truly vertically- designed and made. The company earns integrated research, design and “The finer points of furniture making and up to 40 percent of its revenue from off manufacturing firms in NZ. There are many our reputation rest in the hands of our shore from clients such as, Citibank, furniture manufacturers, many resellers valuable team of 30 plus staff. The total HSBC, Google, Hewlett Packard, Disney and few research firms. We do all three. working time by our staff in years is 480. and Apple. Our Nano-fibre technology has been That means each cutter, cabinet-maker, a collaborative effort with one of only upholsterer and seamstress has been at John Mihaljevich, Director, founded approximately five facilities in the world that PLN Group for an average of 16 years. Our Finewood in 1977 and PLN Group can commercially spin Nano-fibre,” says staff longevity is matched by that of our continues to operate out of the same Blair. furniture,” says Blair. Honan Place factory. Blair McKolskey, Managing Director, joined the company “We design innovating beautiful solutions in 2006 and maintains day-to-day for the workplace that not only impacts on the aesthetics, but it can also reduce noise and harsh light in an office, restaurant or bar which will ultimately increases the performance of an organisation. This supports our aim of enhancing life.”

Their commitment to “best practise” and celebrating their success with their team PLN Group has paid dividends in terms of winning 21 Honan Place, Avondale awards. They were finalists in the Air Phone: 09 828 4274 New Zealand Cargo ExportNZ Awards in Email: [email protected] 2015 and 2016. In 2015 in the Westpac Website: www.plngroup.co.nz Blair McKolskey Auckland West Business Awards PLN

P: 09 828 4462 549 Rosebank Rd, Avondale

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Rob Taylor Phone: 027 277 3285 www.finefinishrosebank.co.nz Email: [email protected] www.dadsco.nz www.rosebankbusiness.co.nz ISSUE 131 15 [ MEMBER PROFILES ]

Vircom Energy Management Systems

Vircom was established in 2004 and has developed a strong platform of electrical field service capabilities with more than 85 permanent employees and 150 contractors nationwide. Their Head Office recently moved to Rosebank Rd and they also have offices located in Napier, Nelson, and Christchurch. Underpinning their transformation and growth has been a strong focus on Health & Safety utilising New Zealand qualified and trained electricians and

inspectors. In 2016 the number of their The Vircom Team completed metering jobs had reached 2.6 million within the New Zealand customers, we continue to review and positioned us well, as the energy industry market. They are proud of the role that amend our processes to be recognised continues to evolve. they have played in the industry to date, as thought leaders in our field,” says CEO Customer satisfaction delights us. and the team that they have. Scott Taylor. Vircom EMS “We set out to develop a seamless, We aim to deliver value to our customers 485C Rosebank Rd Avondale paperless, end-to-end workflow via a and ensure our staff go home to their Phone: 0800 436 726 customised Field Services Technology families each evening. Our strong Email: [email protected] System. In collaboration with our capabilities and proven delivery have www.vircomems.com

Western Machinery 2016 Ltd selection of top quality branded products on the shelves. In the past 6 Engineering & Woodworking Supplies, months they have doubled their stock and range and will continue to do Machinery & Tooling so our customers’ requirements can be met. If not in stock they will have it to you within 24 hours. The company was founded in Dunedin in 1996 by Carl Advanced Hoist Services; installing and servicing all brands of hoists Treweek, an experienced fitter and turner, and they first around New Zealand which they have done for the past two decades. operated as Allied Mechanical Engineering with a focus on They provide servicing for all brands of vehicle hoists and garage general engineering. AME Hoists and Equipment Ltd was later equipment. formed when automotive garage equipment became the core business of the company. Asco Engineering; general engineering, precision machining and manufacturing. Servicing and repairs on Wood working and Engineering As the company expanded Mike Freeman, an Automotive Machinery. Ian Matheson the Foreman has been with Asco’s for 24 years Engineer, joined the firm and within three years Carl and Mike and has a very high standard of work which is second to none as well purchased Vehicle Hoist Services followed by Auckland Hoist as a very broad range of skills from hydraulic specialties to precision Services (AHS). engineering. In 2011 AHS purchased the Wellington company Sirquip. Carl Treweek With the range of services becoming nationwide it was decided to rebrand the company as Advanced Hoist Services with branches in Auckland, Wellington and Dunedin. They employ 21 staff who are based between all three locations. They are agents for Istobal and their Auckland parts division carries stock for a wide range of brands.

In 2012 they purchased Asco Engineering and with the acquisition of this engineering workshop they can meet their customers’ needs in house, carrying out repairs and the manufacturing of parts not readily available. Western Machinery They have been based in Rosebank for 14 years, recently 6 Fremlin Place Rosebank moving the business to 6 Fremlin Place and all three 09 828 4928 / 027 4466916 businesses now operate from these premises: Hours Mon-Fri 8.00am-5.00pm Western Machinery; stocks supply tools and equipment for [email protected] the engineering and wood working industries and have a wide www.westernmachinery.co.nz

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UK in 2000 and formed Isometric Solutions An award-winning Auckland architectural in 2007, bringing together a group of highly firm is an example of one satisfied customer experienced, like-minded people who had a embracing the new technology, allowing strong passion for ICT. them to give their clients a new perspective on projects. Not only can clients see Creative and cost-effective ICT solutions the building from the air, they can also increase connectivity, engagement and experience ‘walking through’ 3D drawings inspiration for people across a variety of enabling them to make changes such as industries, no matter the size or location. moving doors or taking out windows in the “For us, ICT isn’t just a profession, it’s a planning stages, ultimately saving money. way of life and something we all enjoy,” “We do things differently and are constantly says Cheryl. “The most rewarding part of challenging ourselves with new ways our job is seeing the work we do making a and ideas”, say Conrad and Cheryl. real difference. Our flexibility enables us to “Our satisfaction is being involved in our Conrad and Cheryl Stewart offer tailor-made, cost effective solutions to customers’ journeys and seeing projects New Zealand businesses.” Isometric Solutions through to fruition. The most rewarding part Connect without Limitation “The role of technology is advancing at of our job is seeing the work we do making a rapid pace. We have seen it evolving a real difference.” Rosebank based IT company, Isometric and through these changes we are now Don’t let ineffective ICT solutions stand in Solutions, helps everyday people connect ourselves working using virtual reality and your way. Isometric Solutions can take your without limitations. With experience in drones, which has brought a new view to business/education into another dimension the education, SME and aged healthcare our own business.” by using VIVE technologies or a drone. Talk sectors, the company uses innovative Virtual reality and drones are transforming to them today. technology to break down information the way businesses see their visions and communication difficulties and enable brought to life before projects are complete. everyone to see the end project more Isometric Solutions Combining the two technologies allows readily. 485A Rosebank Road, Avondale them to take stunning photos and see their Phone: 0508 825 501 Managing directors Conrad and Cheryl work from a bird’s eye view and then bring www.isometric.nz Stewart moved to New Zealand from the the site to life using virtual reality.

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Keola furnished high quality accommodation rooms on 3000 sq.mtr. in Celebrating 10 years in Business- “Our Legacy Henderson town centre and Little Doves, a large Childcare centre at Together” Kristin School in Albany. Their commitment to best practise has paid dividends with Keola Keola’s story begins with Director Sanjesh Lal’s grandmother, who being ranked 24th on the Deloitte’s fast 50, of NZ’s fastest growing from a young age raised him and instilled the values of hard work, companies in 2015 They won the Best Small Business Award loyalty and a can-do attitude. “Keolapati is my grandmother’s name, in 2015 Westpac Auckland West Business Awards as well as a shortened to Keola. Bronze Commercial Building Award in 2013 for their Education While I was still studying at university, she sadly passed away. Five project, the Magic Kingdom Childcare and a Gold Award in 2016 years later I started our business and the concept of her influence for the Chrysalis Centre located at Jomac Place. and integrity was something I wanted to stamp upon our business. Director Sanjesh Lal is a Chartered Civil Engineer and Registered Therefore, in the strongest manner I did - using a take on her name Master Builder. He’s backed by the exceptional and experienced to call our business. Keola’s influence is an everyday reminder of Keola team to expertly manage your construction project. creating a legacy together. Chrysalis Childcare Centre Every day we’re working on creating projects that we’re proud of, our clients beam about it and would make a grandmother cry. That’s how you know you’re working with a team driven to see your project succeed.”

Keola is a multi- award winning progressive company with a background of many years of civil, construction and project management experience. They specialise in low rise commercial construction, multi-unit residential apartments and childcare projects. They’ve recently started a new scaffolding company, Heightwise, to support the demand for scaffolding in the business.

“We aim to have a sustainable footprint for all our projects. Our commitment is to help grow our clients’ businesses with our professionalism, workmanship, collaboration and utmost respect for their unique vision and mission”

Their latest exciting projects are Swanson Studios - 61 fully

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tUBULar water heaters eLeCtrIC eLeMeNts Keola Phone: 09 627 7124 / 021 280 8580 Phone: 09 829 0200 Phone: 09 829 0440 Website: www.keola.co.nz www.rheem.co.nz www.hermetic.co.nz Website: www.heightwise.co.nz RHEEM NZ LTD 475 Rosebank Rd, Avondale, Auckland Email: [email protected]

18 ISSUE 131 www.rosebankbusiness.co.nz

LSL404 Hermetic_Compslip.indd 1 9/2/10 9:31:01 AM [ MEMBER PROFILES ]

following week. The profile of professional landscaper designers has been raised by the plethora of gardening programmes on television and the high property values in Auckland, with property owners now investing in their outdoor spaces. Willory has met the market trends by increasing their range of large planters, jars, and water features to accommodate this. Janine has invested time and indulged her passion in growing their increasing client base of landscapers and designers. Another change for Willory is moving from the traditional ceramic pots to stocking now 40-50% of their range as light weight products which The Willory Team accommodates the smaller outdoor Willory Agencies Janine and Marcus Barnes brought into spaces and apartment buildings with only balconies for their outdoor living. The Art in Gardens the business in 2000 and in 2012 they became full owners. They moved the Their beautiful range of products Willory Agencies is a wholesale company business to Rosebank 15 years ago, with can be found at Mitre 10, Mitre 10 who has been supplying the garden a satellite warehouse in Palmerston North. Mega, Kings Plant Barn, Palmers industry with a wide range of pots, They are the salt of the earth and are very Garden World, Palmers Planet and planters, jars and Garden Accents for much actively involved in the Rosebank independent Garden Centres & over 30 years. Directors and Owners, Community. Willory Agencies supply Outdoor Living Retailers throughout their stunning products to assist the North Island. They also supply to schools and the Pathways to the landscapers and designers throughout Future Trust with fundraising and the Regions. are corporate supporters of the Westpac rescue helicopter. When we asked Marcus and Janine what the main key has been to their success They started from small they quickly replied, “Responding to the beginnings gradually developing changes in the market quickly, hard work a range that equals anything and their amazing team of 11.” There in the world. Their product is a saying “there is no such thing as a is sourced from potteries in free lunch” but at Willory there is, they Vietnam, China, Italy, Crete, provide their team with a substantial lunch Philippines, Myanmar, Thailand, every day to maintain their health and Indonesia and Turkey. wellbeing.” Service has always been a priority for the company and to Willory Agencies this end their sales team calls 1/40 Copsey Place, Avondale on every retail customer in the Phone: 09 378 9921 Auckland area, weekly, and make Email: [email protected] monthly calls for the rest of the www.willory.co.nz North Island, with delivery the

Digital Laser Copy & Print, Black & White and Colour, Binding, Laminating, Digital Plan Printing & Scanning and More…

436 Rosebank Road, Avondale Phone 828 6387 email: [email protected] localist.st/l/kiwicopy www.rosebankbusiness.co.nz ISSUE 131 19 [ MEMBER PROFILES ]

Exclusive Panel and Paint

Welcome to Exclusive Panel and Paint, your friendly local Panel Beating and Spray-Painting facility. We are located at 535 Rosebank Road Avondale, just 5 minutes from the North- Western Motorway and our staff are fully trained to bring your car back to its pre- accident condition. Exclusive Panel and Paint have over 50 years’ experience in the industry and focus on staff training and upskilling, to ensure that everyone is up to date on the latest collision repair technologies. Neil and Nigel purchased the business 5 years ago and have been steadily upgrading equipment to ensure that Neil and Nigel the facility contains the most up to done online, making the process a lot Association (CRA) and the Motor Trade date equipment so that your vehicle is quicker and easier for all? Association (MTA). returned to you in pristine condition. All our work is guaranteed for the lifetime We work closely with all the Insurers in Exclusive Panel and Paint that you own your vehicle and backed New Zealand, we can even help you with 535 Rosebank Rd, Rosebank by the Collison Repair Association your claim process. Did you know a lot of Phone: 09 820 5022 Guarantee. claims can now just be processed with a Email: [email protected] quick phone call to your insurer, or even We are members of the Collison Repair Website: www.exclusive.co.nz

Research and development. the Make a Wish foundation. That along With a focus on innovation and a unique with our annual Grants Programme that heritage in imaging technology, we’re supports community groups and schools, able to push boundaries, offer pioneering as well as tree planting days are just some solutions and challenge pre-conceptions to of the ways we strive to do out bit. help your business stay ahead of the curve. To learn more about how Canon can We have more than 70 years of technology help your business, contact: development behind us, R&D is a constant for Canon. Globally we are committed to research and development. Each year Canon New Zealand Canon invests almost 9% of annual global net sales in research and development and Canon looks to inspire people to achieve for the past 20 years Canon Inc. has been more than they ever thought possible and one of the top four US patent recipients. to use technology to allow you the freedom to focus on what matters most to your Our Commitment to New Zealanders business. Canon first opened its doors Everything we do as a company reflects in New Zealand office in 1989 and now our core philosophy of Kyosei. Put employs over 500 staff across the country. simply, a commitment to Kyosei means a commitment to helping make the world a Why Canon? better place. We know its people who make the biggest Our products are designed with the difference to our business and our values environment in mind. We use recycled drive the way we work with our customers. materials where possible and seek to You can rest assured we will treat your minimise the energy our product consume business like it’s our own, in 2017 we George Cheeran to run, thereby reducing our own and our were ranked the 4th most reputable brand Territory Account Manager customer’s carbon footprint. globally (Global RepTrak® 100), and a Canon New Zealand Ltd survey of New Zealanders rated us the 3rd Locally we actively engage with a number of 28 The Warehouse Way, Northcote most trusted brand in the country (Readers community organisations throughout New DDI: 09 926 9441 Digest, 2017 Survey). Zealand and have a special relationship with Mob: 021 829 576

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The Cambridge crew, Rosebank manufactured by Cambridge: Joe Black, Gibson and Dom Bagnato.

“We believe in the right of every man to look good in clothes that fit, that flatter and that last. That has been the driving force since 1867. By the end of the 19th century we’d mastered the art of making clothes well, turning settlers into gentleman without the Savile Row price tag. There is a lot of tailoring and years of experience,” says a Cambridge spokesperson.

Today the business is made up 90-100 shareholders but is predominately held within two families. Joe Macky, the former CEO has since retired from the business and is still a major shareholder. Joe has been part of the West Auckland fabric since market, specializing in tailored men’s suiting Cambridge Clothing joining the business 40 years ago. He is an and wholesaling through independent inductee to the West Auckland Business Celebrating 150 years in men’s outfitters all over the country. By Hall of Fame for his contribution to business business the 1970’s Cambridge was successfully and the community. exporting into Australia. This year Cambridge Clothing celebrates The new CEO to the business is David its 150th anniversary. From its humble The company to this day has a strong Willet, who is based in Melbourne and beginnings as a shop front tailor in presence throughout Australia and NZ, heads up the Australasian operation. The Shortland St in 1867, the first factory across both wholesale and retail channels. NZ operation of 40 staff, is the logistics was built in Victoria St West in the late Cambridge Clothing has a design studio hub, importing, repressing and distributing 1880’s. After moves to Newmarket then in Belgium and collaborative sourcing to stores in Australasia. For 60 years they back to Customs Street, it came west to arrangements with some of the world’s best were housed in the historic building, 1 New Lynn in the late 1950‘s. This year, its tailors, so it is no surprise that the product Cambridge Lane, New Lynn, but recently 150th, Cambridge Clothing has moved to is highly competitive. Its customer service have moved their operation to Harbourside Rosebank Road, joining long time industry and brand support has the clear stamp of Business Park in Rosebank. colleagues, Charles Parsons and recent a market leader. No surprise then that sales acquisition Ambler and Co. are continuing to grow well. How better to The three senior managers in NZ are celebrate 150 years! Warren Philip (CFO), Dave Vukets The birth of Cambridge Clothing can be (Operations Manager) and Jenny Dittmer tied to the arrival of the Scots-Irish Macky The company is innovative and resilient in (Contracts Manager). family to NZ in 1844. Two brothers set the face of a fast moving fashion market- up a trading business that included the place which is always a challenge, and it In Australia, they have 110 staff that are manufacturing and wholesaling of men’s draws from its many years of experience focused on marketing, design and sales. clothing. They outfitted pioneers with hard- to provide the Australasian male with Cambridge Clothing wearing denims, woolen jackets, trousers exceptional, contemporary clothing. They 525 Rosebank Road, Rosebank and oilskin coats which were necessary for manufacture suits, separates, tuxedos, Phone: 09 825 0841 the tough conditions. Following the great vests, shirts, ties, trousers, jackets, [email protected] depression, they rejuvenated the company overcoats, shoes, pocket squares, and www.cambridge.com to serve the growing urban more formal accessories. Classic brands that are

The Cambridge factory, 1892

www.rosebankbusiness.co.nz ISSUE 131 21 [ MEMBER PROFILES ]

Glass Systems Your local award winning glass business

Glass Systems are experts in balustrades with a commercial focus on innovation and design. They provide glass curtain walls integrated with glass canopies, office partitions, frameless glass walls and stairs and much more. Their efforts are in designing, engineering and installing purpose made products to meet customer needs. They specialise in designing the right solution for you. From large commercial installations to home solutions like showers and splashbacks, they customise every detail to make sure it’s just the way you want it. Glass is an element that improves the visual and environment aspects of every commercial space as it can enhance your The Glass Systems team brand image with the high glass look, or their desires into award winning projects. and finalists in 2015 and National Award generate light and privacy, using frosted No one project is the same. This attitude finalists in 2013 in “Designing with Glass” partitions or glass balustrades. has been a major contributor to the and winner in 2016. Glass Systems has gone through development of a successful company Nigel is chairman of the Compliance considerable expansion in the last seven over the last 16 years. Another key to our Committee for the Glass Association years, with improved factory facilities and success is our fantastic team of 11 and NZ and is committed to a policy of “DO showrooms to display their high-quality our strong family culture,” says Nigel. IT ONCE, DO IT RIGHT”, ensuring their products to their clients. They have been Their commitment to “best practise” projects are Engineered and Compliant part of the Rosebank Community for 16 paid dividends in their awards. In 2014 with the latest Building Codes. years and are very committed to working Westpac Auckland West Business Glass Systems with local businesses. “I am passionate Awards they were the winner of the 517 Rosebank Rd, Avondale about our community and want everyone Best Emerging Business Category and Phone: 09 820 9191 to do well,” says director Nigel Cattell. finalists in the Excellence in Leadership. email: [email protected] “It is very much about the customer and They were also national award winners www.glasssystems.co.nz we enjoy the challenges of converting in 2013 with “The Innovation with Glass”

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22 ISSUE 131 www.rosebankbusiness.co.nz [ BUSINESS NUTS & BOLTS ]

It’s a Game was driven by the underlying earnings of the business and a multiplier of value. The multiplier was driven by the overall Changer stability in the business, strength of governance, leadership, processes, market offering and capital structure and risk management decisions. Andrew Scott Some of the more interesting challenges included having the UHY Haines Norton business’ factory burn down, having to decide whether to invest in an Operations Manager versus a dedicated Marketing Manager, and having to deal with a new competitor offering a new and different value proposition, eating into sales and As an Accountant I have the unique luxury of being able market share. Each decision impacted on the next. to look into the window of a client’s business. For various What I enjoyed most about the evening was the real-world reasons, more often than not, that view is limited to the financial likeness of the simulation. Many of the challenges presented outcomes of a business. While that allows an opportunity were easy to relate to and relevant to every business. Also, to develop an understanding of what drives the business as the teams were made up of people with varied roles financially, it doesn’t always illustrate the trials and tribulations and experiences, it was interesting to hear and appreciate a client goes through to get there. Nor do those outcomes everyone’s different point of view. However, time constraints and always support the underlying goals of the business owner. imperfect information meant that teams had to think on their Last month I was fortunate to attend an event hosted by the feet and react quickly - something a lot of business owners can Rosebank Business Association in conjunction with the Bank appreciate and relate to! of New Zealand aptly called “It’s a Game Changer”. This was a As many SME’s are also employers of people, it was also fun and interactive evening which saw teams pitted against one interesting to see how financial decisions ultimately impact another to make decisions for a fictional Kiwi small-to-medium on the non-financial parts of the business, such as staff sized enterprise, being confronted with a series of real world engagement and retention. Loss of staff and a lack of business challenges. engagement can often be expensive and a drain on productivity Developed by the BNZ and The Icehouse, the Game Changer is and value. designed to raise people’s business acumen so they can make The Game Changer is based on a business that has a growth better quality decisions and figure out what they want to do with objective firmly in mind. Not all Kiwi businesses have that same their own businesses. ambition. What the Game Changer does is try and foster that Over a fun and interactive two hours, teams were challenged to ambition or at the very least, give business owners a better think about various aspects of their business. Strategy around insight or appreciation of how everyday decisions can impact sales, supply agreements, distribution channels, marketing, on the underlying value of the business. This is something operations, leadership, risk and finance all worked together, all business owners will undoubtedly be interested in when it ultimately impacting on the business’ earnings and underlying comes time to sell or to move on. business value. Teams were required to defend their decisions UHY Haines Norton Director Andrew Scott can be contacted after annual and quarterly meetings. The winning team on on (09) 974-4529 or email [email protected]. the night was the team with the highest equity value, which

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Lincoln Manor PH: 09 836 0939 293 Lincoln Road EMAIL: [email protected] Henderson, Auckland smithpartners.co.nz www.rosebankbusiness.co.nz ISSUE 131 23 [ BUSINESS NUTS & BOLTS ]

Impact of an ageing society. population on We also need leadership around the public policy discussion. Historically, this has been driven more from the perspective of employers managing people into retirement. However, this is now changing and it is no longer the status quo for people to finish working Kim Campbell at 65 years of age and go straight into retirement. On average, Chief Executive of the EMA most people are working to age 67. New Zealand is ranked fourth in the OECD for having the highest employment rate for 65-69 year olds, and ranked It’s a fact, we’re all ageing by the minute. It’s also a fact that second highest for the employment rate for 50-64 year olds. New Zealand, like many countries around the globe, has an ageing population. Which may have been one of the reasons behind Prime Minister Bill English choosing to raise the politically contentious issue of At present we have about 700,000 Kiwis aged 65 years or increasing the age of entitlement for superannuation from 65 to older. By 2036 this is projected to almost double to 1.2 million. 67. While this is significant, it is only one aspect of the debate. By comparison those aged between 0 - 14 years will flatline at As we look forward to living longer, we need to re-think what about 900,000 over the same time period. retirement looks like. Our birth-rate is hovering at around two i.e. two births per One solution is to embrace working longer and realise the woman in the child bearing age range. This rate will not potential of mature workers who have so much experience and repopulate the New Zealand labour market in the medium to talent to offer. However, this is not about being forced to work long term and immigration alone will not find us enough workers on, rather it’s about enabling and encouraging those who want for the proposed labour needs in the future. a fuller working life. We are also living longer. Life expectancy at birth is now 79 for We need to figure out how to keep the skills of our mature men, and 83 for women. Whereas those who were born in the workers up-to-speed, how we keep our workforce healthy 1870s could expect to live to their 50s. In general, many of us enough to work and what practices employers may need to aged 65+ are in relatively better health compared with earlier enlist to cater to the needs of a mature worker. generations at the same age. These are all considerations we have on our agenda as we Many aged 65+ are working past this traditional age of scope this programme to address what will be a significant retirement too. Sometimes this is because we still need an issue for employers in the very near future. income, sometimes this is because we still really want to make a difference in the workplace and sometimes this is because we Kim Campbell is Chief Executive of the Employers and enjoy coming to work and doing what we do. Manufacturers Association [email protected] Overlay this with the ongoing skills shortage and the fact many other economies are facing the same challenges. This raises the very real issue that it may become increasingly difficult for employers to find the staff they want in the future if they don’t take action now. AVONDALE AVONDALE Which is why we’ve started to turn our thinking to how DENTAL CENTRE DENTAL CENTRE employers can look to retain, retrain or recruit mature workers. We now consider that in the medium term New Zealand will be Dr Sinan Najar BDS. NZDREX Dr David Crum BDS competing for workers along with all other countries who are in Dr Lana Nekrutenko BDS the same predicament. Family and Cosmetic Dentistry, We need to look at the ageing population from all perspectives. Orthodontics and Dental Implants There needs to be a national conversation on this, as the ageing population is a dynamic which will impact on all sectors of our Priyanka Sharma BOH, BSc Dental Hygienist SUMMIT OUTLET STORE Avondale Dental Centre, Business Shirts • Ties 72 Rosebank Road, Avondale Casual Shirts • Polo Knit Phone: 09 828 7484 Shirts • Jackets • Trousers Email: [email protected] Shorts • Pyjamas Website: www.avondale-dental-centre.co.nz • Men’s & Women’s Robes - Well-known labels OUR SERVICES: Harbourside Business Park, • Latest technology using latest laser, Cad Cam technology • Crowns and veneers • Orthodontic treatment • Cosmetic 481 Rosebank Rd dentistry restoration of broken teeth and mouths • Bridges • IV (Down the driveway) sedation for nervous patients • Implants-crowns • Preventative Open 10am to 4pm Dentistry • Take home bleaching • Dental Hygiene • Jaw Monday to Friday problems • Oral surgery • Partial and Full Dentures

24 ISSUE 131 www.rosebankbusiness.co.nz [ BUSINESS NUTS & BOLTS ]

How to Build a

Dream Advisory RBA Group Rosebank Warwick Russell Managing Director, Smetric Plus

Entrepreneurs know that it can be lonely at the top, and they All RBA member companies are invited to a free 1 hour usually carry the burden of being the main driver of the business confidential business review with Smetric through the and decision making. This is where an advisory board comes in. RosebankPlus programme. Whether your company is It can be leveraged to make useful connections and to fill skills having difficulties, or struggling to get the support you gaps. An advisor’s role is different to that of a board of directors. need, visit abv8.me/4n0 to discover how Smetric can The main purpose is to provide the entrepreneur with advice help you, or email: [email protected] and guidance to achieve his or her goals. Here are some tips on choosing the right person: Provide Compensation. Have Objectives. It’s not just about the money, but a good advisor wants you to When forming an advisory board, you should aim to address succeed. When they feel their efforts are appreciated, they will any challenges and opportunities that you face, and any skills be more likely to put in the extra effort. Also, if you have to pay that you lack. If you choose advisors that have been there for the advice, you are more likely to act on it. and done that, they can save you a lot of time, money and heartache. Keep the Size Small. The worth of an advisory board depends on the skills of its Look For Patient, Independent Thinkers. members, not size. As the business grows, the needs may Your advisors should not be afraid to give advice, even when change, so don’t be afraid to change advisors. they feel the need to give you advice that you don’t want to hear. Choose advisors who can teach, educate as well as listen Maximise the Value of Meetings. to you. Meeting with your advisory board should be a valuable asset. Agendas should come out in advance and advisors should Find Advisors In Your Network. receive monthly updates on the performance of the business. Finding the right advisors can be a challenge. Use your existing Communications should be short, easy to read and show network or ask for referrals if there is no one in your network trends. Cloud based tools are valuable for easy sharing of up to- with the skills you need. They should also have a passion to date information. Notes with detailed action plans should follow help you succeed and share your vision. each meeting with details of action to be taken, by whom and a target date. If you have an urgent issue, don’t wait until the next Have a Written Contract With Advisors. meeting. Call them. Protect your sensitive business information with a non- disclosure agreement. Also, have them sign a conflict of Create an Advisory Board Early. interest agreement, to avoid the situation where financial or The value of your business should increase due to your other personal or professional considerations compromise their advisor’s insights. Whatever you do, don’t make an advisor feel objectivity, professional judgement and/or professional integrity. as if you are wasting their time. This leads to bad outcomes on Spell out the exact roles and responsibilities. both sides.

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CALL LEE ON 09 376 5386 / 461 Rosebank Road / www.productionpartners.co.nz

www.rosebankbusiness.co.nz ISSUE 131 25 [ BUSINESS NUTS & BOLTS ]

Popularity and time somebody sneezes can appear weak and directionless. Equally a leader who refuses to change and doggedly sticks to Leadership a plan while the world is falling apart around them, will clearly not succeed. The skill is in being able to nimbly and effectively manage these Jason Ennor competing priorities, and deliver a positive outcome. Changing MyHR course while making it appear to be a natural part of the strategy evolution and then bringing everybody along for the ride. Andrew Little resigned after poor results in the pre-election Then there is integrity, resilience, strength and self-awareness. polls. Can business leaders learn anything from the leadership Leaders will be criticised, this is inevitable, as decision making churn within political parties? (by its nature) requires the selection of something over Political polls give a popularity score direct from the most something else. There will always be those who vocally disagree important stakeholder group - voters. This also influences the with, and criticise, a leader’s decision and prefer the course not confidence party members have in their leader heading into an selected. election. Having the resilience and strength to weather criticism and hold In a commercial environment, customers give a popularity score course when it is right to do so is another important leadership based on their buying decisions, which effects the commercial trait. As is having the self-awareness and integrity to step aside success of the business. Customer surveys may help, but or change when the time is right. the purchase (or not) of a company’s products or services Whatever your political views I think it is widely acknowledged is the ultimate test. If it is good and it is desired, people will that Andrew Little acted with integrity by resigning rather than buy, the popularity, or otherwise, of a business leader may be fighting. He put the organisation first, something others before overlooked. him had not always done. An internal popularity score may come from engagement or This act paved the way for a very smooth transition. While giving pulse surveys. But once again, if the business is commercially full credit to Jacinda Ardern’s powerful and decisive arrival, successful and the success appears sustainable, the leaders Andrew Little’s departure meant there hasn’t been any focus on will generally be supported. Lack of internal popularity may only the leadership transition itself, no talk of a coup or any potential be a factor if it becomes an impediment to commercial success. turmoil in the ranks. Instead Labour, having just changed Politicians live and die by their popularity score in a way that is leaders 8 weeks out from an election, appear more united and unlike leaders in business, however in every context, an effective more organised that ever. An important lesson for business leader must have followers. Having clear direction, unity and leaders. purpose are all critical to ensuring followers stay committed. While business leadership is not a popularity contest in the A good leader presents a clear vision, delivers consistently same way politics is, business leaders must have the support, against that vision and leads people to success. Some backing and trust of key stakeholders and they need to maintain individual leadership decisions may not be popular in-and- this support, backing and trust. of themselves, but if they fit into a clear bigger picture, the There is enough relevance here for business leaders to take organisation will generally carry on unharmed. lessons from recent political events. Setting and maintaining a clear direction is usually not enough. The juggling act of being able to set and stick to a clear Jason Ennor, MyHR strategy, while simultaneously changing, in order to successfully Phone: 0800 MyHR NZ overcome unforeseen challenges, is a true skill of leadership. Email: [email protected] www.myhr.co.nz A leader who cannot stick to their strategy and jumps every

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