Corporate Social Responsibility Report 2015 Overview

Walgreens Alliance is the first global pharmacy-led, health and wellbeing enterprise. Our purpose is to help people across the world lead healthier and happier lives.

In this year’s report

Walgreens raises over $8.7 million Walgreens continues learning from 13 through Red Nose Day 23 ‘net zero’ store in the USA

Overview Community 12 Environment 20 Introduction 01 Community healthcare 15 Sustainable products 22 Our CSR ambitions 02 Education 16 Managing carbon 22 Our vision, purpose and values 03 Fundraising 16 Saving energy 24 Our Company and global presence 04 Volunteering 17 Sustainable transport 24 Our Divisions 05 Giving 17 Waste and recycling 25 Our approach 06 Water 25 Our CSR objectives and priorities 2016 07 Our CSR framework 08 Boots UK given BITC ‘Big Tick’ Award for Walgreens continues to provide employment 27 ‘Sustainable Products and Services’ 31 through the Retail Employees with Stakeholder engagement 10 Disabilities Initiative (REDI) Corporate governance 11 Date and content management 11

Marketplace 26 Workplace 30 Cause-related marketing 28 Employee health 32 Our supply chain 28 Diversity 32 Healthy living 28 Training and development 33 Engaging our people 36 Health and safety 38

Legal notice and basis of preparation 39 people and our partners. andpeople our partners. our for opportunities new to provide and accessible, more services and products tomake communities, more in allows us to contribute to the improvement of healthcare scale enlarged our ofWalgreens Boots Alliance, formation operate a and sustainable profitable company. the With grows (CSR) Social Responsibility out of to our ability programs.responsibility Our commitment to Corporate social to corporate connection anatural creates and inliving our communities is central to our purpose people for caring sector, healthcare the in Operating growing healthcare needs across the globe. toserve ways new weseek as work everyday ofour part is and company ofour aspect every involves vision that people and communities around the world. Implementing for –caring beauty and wellbeing pharmacy, for choice first the tobe vision our weestablished 2014, December 31 on ofWalgreens creation the With Introduction “ and the planet” the and people supporting in globalstandout company Committed to be a Boots Walgreens Walgreens Alliance, Boots Inc. Officer and Chief Executive Chairman Vice Executive Walgreens Alliance, Boots Inc. Chairman Executive James Skinner year to act locally as part of our global enterprise. enterprise. global ofour part as locally act year to last the in shown have they support the for employees marketplace and workplace. We thank all of our a ourwith focus communities, on environment, serving global company and people the planet, in supporting astandout tobe committed is Alliance Boots Walgreens Building on the heritage of our companies, legacy cultures and communities. countries, more even with tointeract and areas to new generations to come. Our model also allows us to expand future tohelp model asustainable develop to further weintend –and lives happier and healthier lead world the across communities local in people tohelp weaim change, todrive which from position privileged this Through | Corporate Social Responsibility Report 2015 01

Workplace Marketplace Environment Community Overview 02 Walgreens Boots Alliance | Corporate Social Responsibility Report 2015

Our CSR ambitions

“ Bringing together Walgreens, Boots and expands our CSR capabilities”

The combination of Walgreens and Alliance Boots expands have to date raised over $5 million to help the EORTC to our Corporate Social Responsibility (CSR) capabilities prove the benefits of advanced personalized medicine and presents us with a fantastic opportunity to learn and for colorectal cancer patients. Additionally, Boots has gain insight from each other across a great range of CSR continued its valuable work with Macmillan Cancer activities and initiatives, many of which have been in place Support with the goal of ensuring that everyone in the UK across our businesses for several years. has access to the best cancer information and support in their community. Moreover, we believe the broad scope and nature of a number of Walgreens initiatives can successfully be applied The unwavering commitment, energy and enthusiasm from across many other areas of our enterprise. our people to these causes has been truly inspirational and we would like to warmly thank all those who have shown We are very pleased with Walgreens deep commitment such incredible support and dedication. to further develop a strong CSR program across the USA. Some projects of note include charitable healthcare We strongly believe that by combining global solutions programs such as Vitamin Angels, which supplies vitamins with local action, companies with a growing footprint to children and mothers in at-risk populations, free such as ours can positively help address the many social, HIV testing in select locations around the country and healthcare and environmental issues we are all faced partnerships to provide life-saving vaccines to children in with today. Responsible, ethical and sustainable business developing countries. Walgreens has also shown some behavior is critical and we must continue to put partnership fascinating examples of green technology and, across the and collaboration at the heart of what we do. workplace, has shown substantial support for creating jobs for people with disabilities through better designed facilities Together we can be a powerful force for good to secure and training programs. These are in addition to a history a better world for future generations and to deliver a CSR of sizeable charitable donations. program of which we can all be truly proud.

With regard to our international projects, we are delighted with our ongoing partnership with the European Executive Vice President of Organisation for Research and Treatment of Cancer Walgreens Boots Alliance, Inc., President and (EORTC) through the progress of the SPECTAcolor Biobank Chief Executive of Global Wholesale and International in Dresden, Germany, which we have supported since Retail and Leader of Corporate Social Responsibility 2011. Through countless employee-led fundraising events, as well as sponsorship and company contributions, we we do we entrepreneurial mind-set in all that We cultivate an open and Innovation to with act commitment and passion Our people and customers inspire us Care our actions to do the right thing Respect, integrity and candor guide Trust as reflected in our core values: aim of inspiring ahealthier and happier world, Walgreens Boots Alliance takes seriously its Our values lives happier and world healthier lead the We help across people Our purpose around the world beauty –caring for people and communities Be the first choice for pharmacy, wellbeing and Our vision Our vision, purpose and values agility to deliver exceptional results exceptional deliver to agility We work with rigor, simplicity and Dedication win together to partners and our other each We work collaboratively with Partnership Walgreens Boots Alliance Boots Walgreens | Corporate Social Responsibility Report 2015 03

Workplace Marketplace Environment Community Overview 04 Walgreens Boots Alliance | Corporate Social Responsibility Report 2015

Our Company and global presence

Walgreens Boots Alliance is the first global pharmacy-led, health and wellbeing enterprise. Our purpose is to help people across the world lead healthier and happier lives.

Walgreens Boots Alliance was created through the The creation of Walgreens Boots Alliance provides combination of Walgreens and Alliance Boots in December an opportunity to further accelerate the development 2014. This transaction brought together two leading of a fully integrated, global platform for the future companies with iconic brands, complementary geographic to provide innovative ways to address health and footprints, shared values and a heritage of trusted wellness challenges. Our Company is well positioned healthcare services through pharmaceutical wholesaling to expand customer offerings in existing markets and to and community pharmacy care, dating back more than become the health and wellbeing partner of choice in 100 years. emerging markets.

The Company, with a presence in more than 25* countries, employs over 370,000* people and is the largest retail pharmacy, health and daily living destination in the USA and Europe.

Owned businesses Equity method investments Branded products & franchises**

* As at 31 August 2015 including equity method investments ** Countries where the Company’s products are available for purchase or there are Company franchises (other than those countries where there are owned businesses, equity method investments or joint ventures) Kew in London), Almus (our range of Royal with Botanic Gardens, partnership rangethe Botanics (developed in brand), skincare leading No7 (the UK’s to internationalize. These include wecontinue which brands, product highly regarded and long established of aportfolio has Company Our Our product brands retail clinics. operate and services, respiratory and We also pharmacy provide specialty as through mail, telephone and online. through drugstores, as well services America. We and offer our products in communities across services pharmacy, and health and wellness services, and goods to consumer access convenient, omni-channel with customers We provide candy. and photofinishing care, beauty care, convenience and fresh foods, personal merchandise, including household items, prescription drugs, as well as general non- and prescription We sell or . ofaWalgreens miles five within lives USA ofthe population 76% ofthe approximately 2015, ofAugust As Islands. Virgin US the and Rico Puerto ofColumbia, District the 50* states, in Our operates Division 8,173* drugstores USA. the in chains drugstore largest ofthe one form they Together, Duane Reade. and Walgreens principal retail brands pharmacy are Our Retail USA Division’s Pharmacy USA Pharmacy Retail Our Company’s three Divisions are: Our Divisions development, packaging and product innovation brand). Product and beauty (our indulgent& Glory bathing and of healthcare and products) Soap range (a wide Boots Pharmaceuticals as such brands newer with together Liz Earle (our premium skincare range), generic medicines)high quality and franchise basis. franchise basis. a on operate 177* ofwhich practices, 637* with market, optical the in leaders ofthe one is UK the in Boots addition, In weserve. communities the in providers healthcare other primary closely with working provision of services, healthcare the in role asignificant toprovide placed of healthcare. are Our well pharmacists located at and the heart put pharmacists conveniently are stores retail Our and Ahumada in Chile. The Netherlands, Benavides in Mexico and ofIreland Republic the Norway, Thailand, UK, the in Boots are brands are a market leader. Our principal retail growing online presence. In Europe, we a with stores, retail 4,582* We operate people look and feel their best. countries, each focused on helping retail businessesand in beauty eight* health hasDivision pharmacy-led Our Retail International Pharmacy International Pharmacy Retail Walgreens Boots Alliance Boots Walgreens | Corporate Social Responsibility Report 2015 brand and exclusive products. own popular most of Boots proportion In addition, we a manufacture significant existing brands. new and todevelop us enable which marketing capabilities are key skills non-core activities. activities. non-core while at the same time outsourcing control over their distribution, product increasingly seeking to gain greater who are pharmaceutical manufacturers our businesses to provide services and other healthcare products, In addition to the wholesale of medicines for independent pharmacies. Pharmacy, network our pan-European includes of membership Alphega This businesses. own their develop which help pharmacists services customers’ innovative added-value our offer We also prices. competitive accuracy, timeliness at and reliability delivery, availability, product delivery in termspharmacists of frequency of to levels service core high provide Our wholesale businesses seek to countries. 12* in centers distribution 302* centers and hospitals each year from 140,000† health pharmacies, doctors, than tomore services related and medicines, other healthcare products Alliance Healthcare brand, supplies which mainly operates under the Our Pharmaceutical Wholesale Division, Wholesale Pharmaceutical † * excluding equity method investments method equity excluding 2015 August 31 ended months 12 For equity method investments equity method excluding 2015 August 31 at As 05

Workplace Marketplace Environment Community Overview 06 Walgreens Boots Alliance | Corporate Social Responsibility Report 2015

Our approach

At Walgreens Boots Alliance, we recognize the responsibility we have to care for our communities. As a company which continues to evolve and develop, we believe that Corporate Social Responsibility (CSR) is an integral part of our vision for the future.

Everyday around the world, millions of people rely on the Walgreens Boots Alliance has three Divisions (Retail medicines we distribute and dispense. They rely on our Pharmacy USA, Retail Pharmacy International and local pharmacists for information, support and advice. Pharmaceutical Wholesale). Businesses within these They rely on the convenience of our retail presence to Divisions vary greatly in size and business model and support their daily living and on our beauty products to look consequently their individual, respective CSR contributions their best. are tailored to reflect these differences.

In December 2014, we completed the combination of Businesses engage in initiatives which are relevant to their Walgreens and Alliance Boots providing us with an even local communities and markets, but which all fall within larger platform from which to develop our CSR activities the central, Company-wide, CSR framework and process. globally. Significant work has been undertaken in this area The four key areas of this framework are community, during fiscal 2015 and our approach to CSR now combines environment, marketplace and workplace. the legacy CSR approaches of both Walgreens and Alliance Boots. In support of this framework, our report this year includes a collection of CSR related news from across the Company Walgreens has historically made a considerable CSR and identifies our objectives and priorities for fiscal 2016. contribution, both in terms of its substantial commitment to community and workplace initiatives across the USA Prior to the creation of Walgreens Boots Alliance, and also sizeable charitable donations. Alliance Boots Alliance Boots published Corporate Social Responsibility commitment to CSR similarly goes back many decades data. During the year, we commenced a process to capture and its detailed reporting in this area was considered an CSR data for the Retail Pharmacy USA Division. example of best practice in the CSR industry. their communities. toDivision develop new volunteering programs within employee volunteering initiatives and to encourage each Objective: To develop which programs charity and partnerships – To charitable organizations with partnerships establish – choices for themselves and their families. educated make to them allowing weoffer that products the Objective: promoted consistently. our chainwithin supply communities are and respected improve and drive processes that ensure that human rights sourcingsustainable in our global chain supply and to Objective: which will also take into consideration any claim assurance. products non-pharmaceutical select on focus initially we will management and overall chain supply integrity. For example, materials of supplier sourced products, and manufactured Objective: serve. we communities the to difference greatest the make will and relevance social greatest the carry that organizations to ensure we are engaging in the issues Objective: Marketplace are: priorities current Our healthier and happier lives. our commitment to helping people across the world lead that share our drive to make a difference and support charitable organizationswith and other stakeholders Objective: Community ahead. year the for set be can targets which within priorities revised new set appropriate, continuous development and improvement. year Every we review the Company’s and priorities objectives and, where to dedicated network aCSR through practices best and knowledge toshare objective CSR overall an has Company The reflect their local markets. Divisions and their businesses to establish targets that for fiscal 2016 provide aframework for each of our The Walgreens Boots Alliance CSR objectives and priorities priorities Responsibility and objectives Social Corporate

people in developing living countries and improvesupport the health and wellbeing of children/ cancer through our programs community including improving of the availability information about with supporting activities to improve cancer treatments, To build our reputation for ethical and and ethical for To reputation our build To principles for establish of the raw traceability key external with network global To arobust build To meaningful establish partnerships multi-year To support our local communities through through communities local our To support To provide our into consumers transparency with Walgreens Boots Alliance Boots Walgreens The Consumer Goods Forum. deforestation by 2020, in line our with commitment through enabling them to develop plans to help achieve zero net Objective: minimizing disposal and maximizing reuse and recycling. while waste total reducing both through basis* comparable Objective: investment and increased colleague awareness. sharing of across practices best our ongoing Divisions, the through this todeliver We plan a comparable basis*. on Protocol Gas Greenhouse bythe defined emissions as Objective: Environment confidentiality ofconfidentiality our employees and other stakeholders. issues identified, while continuing and to protect the identity process,reporting ensuring that we appropriately address Objective: governance and business processes. structures and throughout the safety Company, consistent our with Objective: wework. which in communities valued and to bring benefit to our stakeholders and the to ensure that differences are recognized, and understood weaim inclusion, and diversity Through procedures. and across ouropportunities employment policies practices, Objective: world. the around communities local their in customers and patients our for caring when assets and advocates of our employees, recognizing they are our greatest Objective: Workplace *** ** * heat and steam consumed by the Company the by consumed heat and steam electricity, purchased by generated emissions the are These Company the by owned or controlled are that sources from directly arise that emissions are These changes in existing operations Excludes the of impact acquisitions, disposals and any significant To reduce our Scope 1** and Scope 2*** Scope 2*** and 1** To Scope our reduce To proactively support the health and wellbeing wellbeing and health the support To proactively To mobilize resources our within businesses, a on ofresources To waste the reduce To maintain our confidential and anonymous To reinforce our robust approach to health To deliver our commitment of to equality | Corporate Social Responsibility Report 2015 07

Workplace Marketplace Environment Community Overview 08 Walgreens Boots Alliance | Corporate Social Responsibility Report 2015

Our Corporate Social Responsibility framework

The Company’s Corporate Social Responsibility framework covers four key areas:

Community Environment We strive to support the communities in which We are determined to address the threat of we work. We provide our people with climate change. We pursue many practical opportunities to support the causes activities which contribute to the overall that matter. reduction of our carbon footprint.

Marketplace Workplace Our purpose to help people across the world As a Company whose values include trust, care lead healthier and happier lives comes alive and partnership, it is second nature to make through a range of partnerships and health the health and wellbeing of our own campaigns. In addition, we can build on our employees a priority. We continue to support position of trust to make a positive impact our people through training and development, on our industry and our patients’ and so that they can both grow professionally and customers’ lives. meet the evolving challenges of our industry.

The Company sets objectives and priorities which cover There are a range of different strands of activity across these four areas and which are reviewed and interpreted each of the four key areas and it is within this framework by each Division. Each Division then sets CSR targets for that ‘scorecards’ are developed. Targets are set by each its businesses which are aligned to the Company’s overall Division for each business with consideration to local objectives and priorities. We call the framework for setting and business issues and also following engagement with targets and measuring progress against targets ‘the stakeholders. Targets are then prioritized and completed Walgreens Boots Alliance scorecard’. ‘scorecards’ are submitted annually to senior executives. Walgreens Boots Alliance | Corporate Social Responsibility Report 2015 09

The Walgreens Boots Alliance scorecard The Walgreens Boots Alliance scorecard reports on Consequently our Retail Pharmacy USA Division, business targets set against Company objectives and through its Walgreens business, has set a 2016 target Overview priorities (see diagram below). to further improve store engagement and supplier partnerships on Red Nose Day in the USA in support of e.g. A Community priority for fiscal 2016 is to develop reducing child poverty. The Division’s scorecard in this charity programs and partnerships which support and area also, for example, includes a target relating to its improve the health and wellbeing of children and people Vitamin Angels initiative. living in developing countries.

Confidential and anonymous reporting process

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Corporate Social Responsibility program Our Corporate Social Responsibility framework is each business, sometimes several ‘champions’ in our robust enough to provide leadership and direction, larger businesses. These employees are responsible yet flexible enough to take into account differences for monitoring and communicating progress against in approach for each Division and business working the scorecard to a CSR action group made up of within the context of their local communities, industry representatives of the relevant Division and/or business and markets. It is necessary to have a support structure and individuals from functions including human resources, which helps each Division or business to develop and finance and communications. take ownership of a CSR agenda that is appropriate to Workplace local circumstances, while remaining within the overall Formal and informal collaboration between ‘champions’ Walgreens Boots Alliance framework. helps us to share best practices. Additionally, cross- divisional working groups have been created on key Targets are set by each Division. As part of our CSR subjects such as waste, carbon management and program across the Company, we have a ‘champion’ in community initiatives. 10 Walgreens Boots Alliance | Corporate Social Responsibility Report 2015

Stakeholder engagement

Engaging with our stakeholders ensures that we understand and seek to address their concerns, and learn from their insight and experience.

This meaningful, in depth dialogue provides us with a representatives recommendations are made for broad and diverse understanding of our stakeholders’ consideration and potential improvement. evolving priorities and interests, ultimately helping us to deliver products and services which positively impact Ornella Barra, who leads our CSR program, is a member the wellbeing of communities. of the Business in the Community (BITC), International Leadership Team and BITC’s International Ambassador. Through this dialogue we identify and prioritize our BITC is a London-based responsible business network. stakeholder audiences, deepen our understanding of their Her position enables her to share our Company’s CSR expectations and interests, and undertake a variety of experiences, while learning of other CSR developments engagement channels, some of which we have outlined and initiatives across other international businesses below. We especially focus on those stakeholders who and platforms. are directly impacted by our diverse operations. Our businesses are also shaping their activities to An externally facilitated advisory panel for sustainability meet their specific needs and undertaking national, was created in July 2015 to support matters relating to regional and local engagement. Walgreens is an active sustainability, including the sustainability of brands such member of the Retail Industry Leaders Association as No7, Botanics, Soap & Glory and Liz Earle. (RILA) Sustainability Initiative. RILA’s Retail Sustainability Initiative (RSI) engages retail sustainability, CSR, energy The panel identifies sustainability topics that could be and environmental compliance executives in the USA on material to the brands or products throughout their an industry-wide basis to collaborate, share best practices respective life cycles, including for example raw and to communicate their efforts to critical stakeholders material sourcing issues. In conjunction with business for review, feedback and improvements.

Stakeholders: Engagement channels: Non-governmental Donations and sponsorships, joint fundraising events, partnerships, in-kind support and organizations volunteering initiatives, face-to-face meetings, formal feedback, critical friends Shareholders and investors Regular dialogue and annual meeting Government bodies Consultation responses at national and international levels, association membership, industry and agencies panels, public affairs outreach, site visits Employees Performance management process, employee engagement surveys and forums, union management forums and work councils, consultations, training, one-on-one meetings, Company and business communications, annual CSR report Local communities Local business forums, regular and ad hoc meetings with local not-for-profit groups, public consultations, employee volunteering Suppliers Supplier forums, one-on-one meetings, policy statements, site visits, supplier conferences and supplier audits Customers (pharmacists, Customer panels, focus groups, customer satisfaction surveys, direct feedback, conferences for consumers, patients) pharmacists, pharmacist associations Academics Face-to-face meetings, research and sustainability projects, guest-speaker slots, internships, logistical support, annual CSR report Media Performance updates, media releases, interviews with senior management, annual CSR report cross-divisional function works with them on a number of of anumber on them with works function cross-divisional Brands Global our and network, oftheir amember as years of anumber for them with working been has UK Boots organizations to solve challenges. complex sustainability working businesses, globally with governments and other for the Future is organization an independent non-profit and incorporate where relevant. For example, Forum advice matters) which on we CSR constructive then consider ‘critical friends’ or (individuals organizations that offer us We practices. best regularly seek advice through our exceed and tomeet toseek continue businesses our Stakeholder in dialogue ensuring is that also important students. pharmacy among diversity toimprove aims which Initiative, Diversity schoolspharmacy through the Walgreens School Pharmacy nation’s tothe annually $1 million than more donated has Company the addition, In ofpharmacy. practice the in officesupport to discuss issues and new developments Walgreens tothe schools USA’s ofpharmacy the Deans programseminar of and which diversity brings one-third Walgreens in a School participates of Deans Pharmacy and impactful. and impactful. are targeted,ensure appropriate that activities our CSR theto material understand better issues we face and help These examples of our stakeholder engagement enable us norm. the trade forest responsible make and EU the into products timber harvested ofillegally import the to prevent Regulation Timber EU the toreform aims which Campaign Forest WWF ofthe asupporter currently is UK Boots forestsustainable management worldwide. Additionally, and credible of independent, to certification supporting purchasing from forests forest well-managed products and toproducing committed is network The network. industry aWWF-led Trade and Network, Forest Global the in 1995 since participation including WWF-UK, with relationship long avery have UK Boots Fund). Wildlife (formerly the World issues is our relationship with WWF-UK exampleAnother of our collaborativeto solve effort global address issues around flushable products. working collaboratively with a number of organizations to is UK Boots whereby Future’ ofthe ‘Bathroom as such projects includes This strategy. innovation asustainable on Future the for Forum with engaged UK Boots recently, More brands. product toour related projects Walgreens Boots Alliance Boots Walgreens working within the same parameters. parameters. same the within working and ensure and our businesses Divisions are activities shape our These approach statements statements. to CSR Additionally, the Company revised Company its policy team member Walgreens Boots within Alliance. upheld by each business, Division, corporate and function consistently are which principles and ethics the out It sets and our approach to Corporate (CSR). Social Responsibility behaviors ofour governance good supports Ethics Business The Walgreens Alliance Boots Code and of Conduct ensure success the long-term of the Company. duties toto our fiduciary shareholders and fulfill its helps Our governancedirectors. enables the Board structure high for standards the Company’s employees, officers and is committed to sound corporate governance and sets Inc. ofWalgreens Boots Alliance, ofDirectors Board The organization. responsible as a acting and objectives overall its ofachieving element essential an is governance corporate good that believes Alliance Boots Walgreens governanceCorporate capture CSR data for the Retail Pharmacy USA Division. USA Pharmacy Retail the for data CSR capture data. During fiscal 2015, we commenced a process to Alliance Boots published Corporate Social Responsibility Alliance, Boots ofWalgreens creation tothe Prior 2015. August to31 2015 1January from period eight-month the for are Boots Alliance for activity ofCSR examples 2014 means, except indicated, the where otherwise December 31 on The combination Co. ofWalgreen end year the with consistent August 31 is end year fiscal Walgreens and GmbH. Alliance Alliance Boots Boots 2014 following the combination of Walgreen Co. December 31 on formed was Alliance Boots Walgreens Data andcontent management | Corporate Social Responsibility Report 2015 11

Workplace Marketplace Environment Community Overview 12 Walgreens Boots Alliance | Corporate Social Responsibility Report 2015 Community We strive to support the communities in which we work. We provide our people with opportunities to devote their time, energy and talent to supporting the causes that matter. and young people out of poverty. ofpoverty. out people young and profit organizations children that help lift non- for funds raises Day Nose Red 1988, in Day Nose Red ever first the staged which UK, Relief byComic Organized 2015. in of the first Red Nose Day USA retailer of red noses in support nationwide became the official and healthy, Walgreens everyone’s right to be happy championing to Dedicated through Red Nose Day million $8.7 over raises Walgreens focus: In way that Walgreens can continue to fulfill tofulfill continue can Walgreens that way more one is campaign Day Red Nose the with “Our incredible partnership fundraising campaign. of donations in the nationwide support and cash generating in-store products by selling red noses, vendor partner million $8.7 over raised and goal its across the country, Walgreens exceeded customers from Nose Day. With support Red for money toraise together came team across members Walgreens 2015, May 21 on culmination to its 2015 April in began campaign USA Day Nose Red the moment the From Walgreens Boots Alliance Boots Walgreens | Corporate Social Responsibility Report 2015 children in poverty.” benefit can anyone that means nose red a on ofputting silly act simple, the Just the way. along laugh agood for us joined and cause of this spirit the embraced and Walgreens team who members customers toour owed is recognition real the but goal, fundraising our exceeded to have thrilled “We’re absolutely and President of Walgreens. of Walgreens Alliance, Boots Inc. President Vice Executive Gourlay, Alex right to be happy and healthy,” said everyone’s –tochampion purpose its 13

Workplace Marketplace Environment Community Overview 14 Walgreens Boots Alliance | Corporate Social Responsibility Report 2015

Community (continued)

In focus: Walgreens extends relationship with Vitamin Angels to support more children

Walgreens extended its Walgreens original goal was to help By the end of fiscal 2015, Walgreens relationship with charity 10 million children and mothers through raised more than $15 million, and organization Vitamin Angels the partnership. Since the initiative vitamins have reached more than by increasing its goal to help began in September 2013, for every 62 million children since the partnership’s provide essential vitamins vitamin or supplement sold to a inception. In fiscal 2015, Walgreens and minerals to around Walgreens customer, 1% of the item cost raised more than $8 million. Vitamin 100 million children and is donated to Vitamin Angels, who in Angels plans to use future funds to work mothers in at-risk populations turn provide vitamins that help prevent with partners in 46 countries, including by 31 December 2017. blindness and other serious conditions the USA and Canada, to help prevent among undernourished children around nutrient deficiencies by providing

Photo ©Matt Dayka/Vitamin Angels the world. vitamins to children and mothers. provided results on-site within minutes. minutes. within on-site results provided counselors to the testing conduct and and ASOs provided trained departments health local and State testing. HIV offree advantage take and status HIV their toknow members community the eventssupported by encouraging Institute AIDS Black and (NAACP) the Advancement of Colored People for Association National The including day period. organizations National among other cities during a three- Francisco, San and Louis York,New St. Los Angeles, Miami, New Orleans, stores in Atlanta, Chicago, Houston, Walgreens select at located sites testing Foundation, were available at the D.I.V.A. The and Laboratories BioLytical America, North by Alere Free including those tests, donated testing. HIV free tooffer USA the organizations (ASOs) in 150 cities across service AIDS local and departments health 215 than more with worked AIDS, public information response to HIV/ Greater Than a AIDS, leading national and Walgreens 2015, 27June on Day Testing HIV toNational up lead the In testing HIV free offer AIDS Than Greater and Walgreens activities. our of extension we serve is anatural wellbeing of the communities improve the health and a range of initiatives that promoting and supporting health and wellbeing, aCompanyAs focused on healthcare Community and oncology media. public relations, including social media with supported also was campaign The services. Macmillan Cancer Support locally, including raising awareness of they could cancer help with living people encouraged to find out more about how were employees all expertise, beauty to offering specialized health and addition In small. or big – however about cancer-relatedAdvisors issues Macmillan Beauty or Boots Pharmacists Information Macmillan toBoots to talk storesBoots and encouraged customers cancer.’ The campaign ran across all with you tohelp ‘Here called Support campaign Macmillan Cancer with a launched Boots 2015, January In $18 began. million since the partnership than tomore total the bringing 2015, August to31 months eight the in million $1.4 over raised have employees and the charity with the partnership of year sixth the is This community. ininformation their local and support country, has access to the cancer best the in are they wherever everyone, that toensure works UK Boots charity, support cancer based aUK Support, Together Macmillan Cancer with Cancer Support Macmillan with information and support cancer best toprovide strives UK Boots status. HIV their know 27,000 people than more helped have and testing to increasepartners access to free Than AIDS and various community has worked in collaboration with Greater Walgreens years, consecutive five For Walgreens Boots Alliance Boots Walgreens | Corporate Social Responsibility Report 2015 of cancer. effects side the visible manage women tohelp support community and store in- toprovide advisors beauty Boots trained also have stores Ireland Boots cancer support. of level this to offer extended been has Ireland in pharmacist ofaBoots role the time first the is This referrals. and information on cancer, as well as support to access with communities local and cancer awareness and provide patients Information role Pharmacists’ to raise Irish Cancerlaunched Society the ‘Boots Ireland Boots To this, achieve help access to cancer services. people in living Ireland will have better toCancer help Society ensure that Irish the with partnered Ireland Boots rolePharmacists’ Information Irish Cancer Society ‘Boots the launches Ireland Boots 15

Workplace Marketplace Environment Community Overview 16 Walgreens Boots Alliance | Corporate Social Responsibility Report 2015

Community (continued)

services and wellness advice to the As a partner of BBC Children in Need, Education local community in the village of Boots UK has been connected with Walgreens Boots Alliance is Ban Thungsamor. some of the projects funded by the committed to helping improve charity in communities across the UK. There are around 170 households in healthcare in the communities BBC Children in Need funds over 2,500 Ban Thungsamor and a number of projects across the UK offering the it serves. Education is one Boots Thailand employees, including of the many channels which chance of a happy and secure childhood pharmacists, provided healthcare to thousands of children. can help make a difference support, such as blood pressure to people’s understanding services and drug usage counseling to of health issues. many of these households.

Boots Thailand also held a charity singing contest that contributed donations to help Ban Thungsamor School renovate the school’s restrooms.

Alliance Healthcare raises funds for Fundraising EORTC Cancer Research Fund At Walgreens Boots Alliance, Alliance Healthcare employees in Alliance Healthcare Czech Republic we firmly believe in the the UK, in association with Accord launches ‘Perfect tan? Only safely!’ importance and value of Healthcare Limited, took to the netball campaign helping good causes. court or the football field in a employee Alliance Healthcare Czech Republic Our people across all our competition in Nottingham in June launched its safety in the sun campaign 2015 which raised over $60,000 for the ‘Perfect tan? Only safely!’ over a four- businesses are encouraged to support and raise money EORTC Cancer Research Fund. More week period between May and June than 300 staff, family, supporters and 2015. The main goal was to educate for local, national and Alliance Healthcare partners attended patients about safe sun bathing and skin international charities the day, with 23 football and four netball care in cooperation with the La Roche- supporting communities teams from across the UK competing. Posay company. In partnership, they around the world. promoted the ‘La Roche-Posay company Skinchecker project,’ which encouraged customers in Alphega Pharmacies to check and be aware of their own moles.

Walgreens Boots Alliance employees Boots UK supports BBC Children in support ParkLife 2015 Need for 11 years Walgreens Boots Alliance employees Over the past 11 years, Boots UK has organized and attended the third annual raised over $11 million for BBC Children ParkLife event – a charity initiative to Boots Thailand supports ‘Community in Need, an annual appeal which awards help raise awareness of the EORTC Drug Educational Camp’ grants to projects for disadvantaged Cancer Research Fund – with the In July 2015, for the second year children and young people in the charity’s director, Victoria Agnew, saying running, Boots Thailand partnered UK. Funds raised in the 12 months to the charity is “intensely grateful” for the with the Pharmacists Students Union 31 March 2015 were approximately support of Walgreens Boots Alliance of Thailand to arrange the ‘Community $1.4 million, with the majority of this and its teams. Drug Education Camp.’ The purpose raised in the run up to the BBC Children of the camp was to provide healthcare in Need Appeal, which took place in November 2014. $830,000. toover began partnership the since raised total the bringing by Ahumada approximately $115,000 was raised 2015, August to31 months eight the In screening. cancer prostate or breast free to access community the giving stores, Ahumada has held mobile within clinics customers. Ahumada pharmacy and awareness of among the charity funds raising ofactivities, range wide then employees have a undertaken since and 2012 May in FALP began Ahumada and between partnership The years. 60 than more for Chile in The foundation has been operating diagnosis, treatment and support. as well as cancer care, including access to cancer prevention campaigns or socially disadvantaged people with a foundation which provides financially (FALP), Perez Lopez Arturo Fundacion in Chile for continued their support pharmacies Ahumada across Employees for cancer foundation Ahumada in funds Chile raises further lifestyle. and active dance lessons to promote a healthy street and camp’, classes a ‘boot yoga including health and activities, fitness Chessington, who in took various part as Alliance Healthcare employees in office locations,Nottingham aswell employees from London, Surrey and involved Walgreens Boots Alliance $25,000, over and Fund Research raised awareness of the EORTC Cancer The event in London’s Hyde which Park, – Employees in Spain organized a sports asports organized Spain in Employees – Republic Czech the in Employees – countries. of Examples this include: acrossAlliance supported a number of Boots Walgreens which volunteering, ofemployee aday is Day’ & Gain Business in ‘Give the Community’s across countries Day’ Gain and ‘Give for support International towardenergy common goals. this harness wecan tothis, In addition their and leadership organizational skills. a sense of pride and helps to develop Volunteering provides our people with with our charity partners. opportunities volunteering community and encourage wider the benefits that to contribute in away We encourage our people Volunteering

as archery and sailing. andas sailing. archery such activities involved and members byattended employees and family was event The psíquics). disminuïts Federació d’esports Catalana per a with Intellectual Disabilities (ACELL forFederation People of Sports Catalan the with collaboration in day performances. theatrical and building for stages children’s of horses care taking gardens, and as improving safety, fields cultivating such ofareas, anumber in helped The volunteers region. Prague cultural life for communities in the to and developmentenrich activities Toulcův dvůr, which runs educational center ecological the in volunteered Walgreens Boots Alliance Boots Walgreens | Corporate Social Responsibility Report 2015 Shot. Give a Shot®’ campaign campaign aShot®’ Give Shot. Foundation announce second ‘Get a Walgreens and the United Nations causes. worthwhile supporting to committed is Walgreens Alliance Boots Giving Employees in Hong Kong and their – start of the partnership in 2013. of the partnership start provide over 7 million vaccines since the helping Walgreens with year fiscal the 4.4 million vaccines were donated in The equivalent of approximately aShot®’. Give Shot. ‘Get a administered of as part immunization non-flu ofany value the donated also Walgreens onwards, October 14 From Foundation’s Shot@Life campaign. of vaccine a life-saving through the York, Walgreens donated the value New in pharmacies Duane Reade or WalgreensHealthcare at Clinics select administered at Walgreens pharmacies, immunization other or shot flu every for 2014, October 13 until 3September From in developingmost countries. vaccines to children who need them life-saving toprovide collaboration a 2014, 3September on campaign aShot®’ Give aShot. ‘Get annual Foundation announced second its Nations United the and Walgreens

specials needs. and education to children with which provides professional training HongHeep Society, an organization for money raise to tickets raffle sell family volunteered members to 17

Workplace Marketplace Environment Community Overview 18 Walgreens Boots Alliance | Corporate Social Responsibility Report 2015

Community (continued)

The program engaged consumers with brands they know and love, while empowering them to make a difference through simple actions taken at home. The donation from one product purchase supplied five gallons of clean water to families and communities in rural Kenya. Consumers were not only contributing to the cause through their Walgreens extends provision of flu shot Giving 11 years of support to purchases, but they were also able to voucher program International Health Partners track the impact online to see how their Walgreens supports communities and For over a decade, International actions contributed to the donation goal. individuals in need in the USA through Health Partners (IHP) has provided a collaboration with the U.S. Department a professional service that enables of Health and Human Services. In fiscal healthcare companies and aid agencies 2015, Walgreens provided more than to responsibly provide donated $11 million worth of flu shots through a medicines to those in need. In the UK, voucher program that benefits people we have partnered with IHP since the who are uninsured and underinsured. very beginning, providing supplies on This is the fifth year of the collaboration an ongoing basis to help ensure medical bringing the total value of flu shots products are ready in case of disaster. provided since the program began to nearly $50 million. Boots Charitable Trust supports Walgreens Boots Alliance is now a key Nottingham projects contributor to the Doctors’ Travel Packs Established in 1970, the Boots Charitable program; pre-packed kits containing Trust is an independent registered over 60 lines of essential medicines charity in the UK, funded by Boots and medical supplies for traveling UK. To 31 August 2015, it has donated medical professionals. over $15 million to charities across the Nottingham region. The Charitable Following the devastating earthquake Trust supported a range of projects in that struck Nepal in April 2015, Nottingham, UK between 1 January 2015 Walgreens Boots Alliance was among and 31 August 2015, including: 30 healthcare companies that helped Walgreens joins Me to We and IHP to respond to the disaster. launches GiveH2OPE to Others – Pintsize Theatre: awarded funding for Unilever and Walgreens joined forces a project targeting 11 to 13 year-olds. IHP coordinates the safe and for the first time with Me to We, an ‘I Want! I Want!’ focuses on alcohol- responsible donation of medical innovative social enterprise, to provide abuse and its impact on individuals, products from the healthcare industry customers with a new way to make a families and communities to those who would otherwise have no positive impact on the world through – Transform: awarded funding to access in the developing world. IHP everyday purchases. Give H2OPE support a program for 16 to 24 year- is the largest coordinator of donated to Others (#GiveH2OPE) enabled olds with learning disabilities and 14 to medicines in Europe, with a strong Walgreens customers to make a life- 19 year-olds with challenging behavior network of healthcare industry donors. changing difference for children and or mental health conditions that make Photo courtesy of IHP families in need. During the campaign, them unable to function in mainstream which ran from 26 July 2015 to education or in the workplace 30 September 2015, select Unilever – Friends of Oak Field School: awarded products, TRESemmé®, Suave® or funds to contribute toward the cost of Caress® purchased at Walgreens helped an outdoor classroom for children with provide over 17 million gallons of clean special educational needs water to developing communities. Photo courtesy of Friends of Oak Field School with the EORTC the with partnership our through Fighting cancer over $5 million. at fiscal 2015 has raised for colorectal cancer and pan-European Biobank the creation of the first support to Fund Research with the EORTC Cancer partnership in working been Walgreens Alliance Boots has Since October 2011, focus: In colorectal cancer. sufferingof from patients advanced for platform analysis genetic profiling tumor samples Biobank and Biomarker annotated fully prospective ever first for Efficient ClinicalTrial Access’ the is Patients ‘Screening for stands which SPECTAcolor, called project, The medicine for cancer colorectal patients. of advancedbenefits personalized the toprove Fund Research Cancer EORTC the helped have employees initiatives as well as sponsorship, offundraising number agreat Through Walgreens Boots Alliance Boots Walgreens | Corporate Social Responsibility Report 2015 20 September 2013. 2013. September 20 on biobank the of start official the since enrolled have 740 patients than more 2015, offiscal end the By basis. ayearly on toenroll expected advancedwith colorectal cancer are patients to1,000 600 estimated An clinical centers in 11 countries. 30 of over byanetwork supported is results of tissue sampling and analysis the on based treatments personalized This unique develops platform 19

Workplace Marketplace Environment Community Overview 20 Walgreens Boots Alliance | Corporate Social Responsibility Report 2015 Environment At Walgreens Boots Alliance, we are determined to address the threat of climate change. We pursue many practical activities which contribute to the overall reduction of our carbon footprint. hunger-relief organization. a leading domestic Feeding to them America, across the USA by donating product out of landfills 2.2 million kilograms of helped keep around In fiscal 2015, Walgreens collaboration their continue Walgreens and ‘Feeding America’ focus: In assistance programs. government through purchased be items in cannot, many instances, because toiletries and household food donations are especially valuable non- the appreciated, always is food ofdiscontinued shampoo. type While toa ofcereal box ascratched from range can safety, for screened Walgreens donations, which are Walgreens Boots Alliance Boots Walgreens | Corporate Social Responsibility Report 2015 Photo courtesy of Feeding America 21

Workplace Marketplace Environment Community Overview 22 Walgreens Boots Alliance | Corporate Social Responsibility Report 2015

Environment (continued)

Sustainable products Managing carbon Carbon management is one of the biggest environmental challenges the world faces today. Walgreens Boots Alliance recognizes how important this is and we seek to reduce Boots develops product sustainability assessment tool the carbon intensity of Sourcing office in Asia wins gold award Boots takes a holistic approach to our businesses. Walgreens Boots Alliance sourcing product sustainability by taking into office in Asia recently won the gold account the social and environmental award at the Hong Kong Awards for impact of its own products throughout Environmental Excellence (HKAEE) their lifecycle; from the sourcing of for its focus on the innovative and raw materials through product and sustainable sourcing of products packaging design and manufacturing, to and materials. The HKAEE is one of use in the home and management of any the most prestigious and reputable waste at the end of the product’s life. environmental award programs in Hong Kong, which encourages businesses This approach led Boots to develop Walgreens increases use of solar and organizations to adopt green and introduce a product sustainability energy systems management and green innovations. assessment tool covering 24 impact In fiscal 2015, Walgreens installed an criteria to help improve the sustainability additional 87 solar energy systems at Walgreens Boots Alliance takes the of Boots branded products. sourcing of its products and services retail locations across the USA and now very seriously. In fiscal 2015, the The tool helps identify hotspots in has more than 240 solar energy systems Company took steps to build upon its the products’ lifecycle and creates across its stores and other facilities. framework for responsible sourcing a sustainability profile for each In acknowledgment, the U.S. in order to further ensure rigorous product assessed. solar energy industry, through its standards are met, both within In recent years we extended the national trade association, Solar Energy the Company and by its external process to cover all Boots brand product Industries Association, published a suppliers. For example, in 2015 we development in the UK by embedding report entitled ‘Solar Means Business: supported a Chinese company which the principles into our quality Top U.S. Commercial Solar Users 2015’ supplies brushes to become 100% management system. This included an which lists Walgreens as a ‘growth Forest Stewardship Certificate (FSC) overarching product sustainability policy leader in solar power’. wood certified. and supporting technical standards for key topics. Additionally this approach is being considered in new brand development projects. approximately stores. 8,200 to2020 2010 across from by20% use plan to reduce sustainability energy zero concept of is Walgreens part overall together in a single building. The net work can they how showing facilities, technologies tested at other stores and bring together all the innovative green to location Walgreens first the is It much energy as it uses. of producing at least as power supply but is capable is connected to the regular located in Evanston, Illinois store in the USA. The store, first net zero energy retail and is believed to be the Novemberopened in 2013 Walgreens ‘net zero’ store ‘net zero’ store in the USA Walgreens continues learning from focus: In energy efficient building materials. cooling and refrigeration equipment and carbon dioxide refrigerant for heating, LED lighting and daylight harvesting, including it, toachieve store the allow concept and in the systems place that zero net the explains signage Inside vehicle an charging electric station. and property ofthe front the at turbines wind 35-foot-tall two roof, the across thereOutside, are 850 solar panels Walgreens Boots Alliance Boots Walgreens | Corporate Social Responsibility Report 2015 or pharmacy. store aconvenience as such store, toasmall-format awarded been has certification aGreenChill time first the is was designed for supermarkets and this GreenChill’s Program Store Certification certification through the U.S. EPA. platinum GreenChill received has and & Environmental Design) program Council LEED (Leadership in Energy Building Green U.S. the through certification platinum received store The 23

Workplace Marketplace Environment Community Overview 24 Walgreens Boots Alliance | Corporate Social Responsibility Report 2015

Environment (continued)

The report emphasized that Alliance ‘Vicky Volt’ was introduced to show Saving energy Healthcare Norge has very good employees simple tips on saving energy, procedures in place to help ensure such as switching off lights when leaving the reuse of material in packaging and meeting rooms, and ‘General Waste’ minimize the environmental impact was introduced to help stimulate a when shipping goods. recycling culture.

The business also reduced paper LED store refrigeration lighting used consumption by moving paper-based across more than 5,000 Walgreens communications, including payslips, store locations online. Walgreens Boots Alliance energy Walgreens store refrigeration LED efficiency initiatives for WWF’s lighting is used in more than 5,000 ‘Earth Hour’ locations and all new Walgreens stores WWF’s ‘Earth Hour’ is a global annual have LED lighting both inside and out. Sustainable transport event where millions of people around LED bulbs typically last longer and use at Transport is a key contributor the world switch off their lights for one least 75% less energy than incandescent to our carbon footprint and we hour. In March 2015, Walgreens Boots bulbs, saving costs in both maintenance seek to reduce the amount of Alliance supported ‘Earth Hour’ at and electricity. carbon dioxide produced by around 4,000 store or office locations our distribution operations. across the world, including the USA, Walgreens continued its commitment Hong Kong and Thailand. to replace lamps in existing drugstores with 25 watt fluorescent lamps, which are among the lowest wattage in Eco-Lighthouse recognizes Alliance the industry, while upgrading to LED Healthcare Norge for sustainability and cooler and freezer lighting and energy environmental practices management systems at more than Alliance Healthcare Norge has again 5,000 locations. been recognized by Eco-Lighthouse for its approach to sustainability and By replacing aged heating, ventilation and air conditioning equipment and environmental practices. Walgreens supports SmartWay program taking advantage of new technology and Walgreens is a member of the SmartWay Eco-Lighthouse is Norway’s most energy saving opportunities, Walgreens program through the U.S. Environmental widely recognized certification program saved between 30,000 and 100,000 Protection Agency (EPA), which helps for enterprises seeking to document kWh per store annually. Walgreens work toward more cost- their environmental efforts and effective and environmentally efficient demonstrate social responsibility. To freight transportation. achieve certification under the Eco- Lighthouse program, an enterprise By optimizing routes to be more must satisfy a range of criteria that is efficient and creating more effective applied to all sectors, as well as industry ways to decrease empty miles when no specific criteria. product was being hauled, Walgreens distribution transportation was able to The Eco-Lighthouse Certification reduce its overall carbon footprint by Report concluded that Alliance Alliance Healthcare ‘super heroes’ UK 4,000 metric tons in fiscal year 2015. Healthcare Norge has had good campaign to save energy environmental practices in place for As part of their energy care campaign, a number of years and continues to Alliance Healthcare in the UK launched strengthen its sustainability approach. two super hero characters to help increase employee awareness of energy consumption across the business. has been reduced by around 20%. 20%. by around reduced been has consumption fuel by25% and reduced For several years, the reduction of CO reduction the years, several For program eco-driving Alliance Healthcare France continues CO and consumption driver course toe-learning optimize fuel an tofollow obliged also are Drivers and a minimumpolicy rating. energy requirements only including a diesel-fuel company vehicles. New vehicles meet ofits emissions carbon the to reduce policy car company anew introduced Alliance Healthcare Netherlands introduces new company car policy Alliance Healthcare Netherlands 2015), CO 2015), March to31 2012 April (1 began program the since years three the In vehicles. up of more environmentally-friendly made is fleet its toensure order in policy purchase its toevolve hard worked has business and the procurement team the across made been has effort for Alliance Healthcare France. A big challenge amajor been has emissions fleet policy. also adopted these requirements into its has business the at management Fleet tovehicles. ofdamage risk the reduce improve general capabilities driving to 2 emissions have been been have emissions 2 emissions and to 2

to 31 March 2015. 2015. March to 31 12months the byaround 24% in landfill to sends it waste the reduced España aAs consequence, Alliance Healthcare acrossplastic centers. distribution its torecycle more doing and cardboard, as such ofwaste recycling increasing waste sent to landfill or incinerator, reducing includes This business. its across philosophy tolandfill’ ‘zero waste Alliance Healthcare España introduced a España at Alliance Healthcare ‘Zero waste to landfill’ philosophy Walgreens Alliance. Boots across recycling in reduction and an increase We encourage waste Waste and recycling Walgreens Boots Alliance Boots Walgreens | Corporate Social Responsibility Report 2015 face increasing demand. demand. increasing face the world’s water supplies that mean consumption of levels accelerating and growth population Rapid 1% is usable by humans). is freshwater and less than all the water in the world (approximately of 3% freshwater on the planet There is afinite amount of Water poster campaigns. poster campaigns. as introducing well as stores in tables champions’ to create water league ranged from working with ‘green Additionally, water saving initiatives saving. of water reducing leakage and raising awareness included Initiatives 2014. March to 31 period 12month previous the with compared when overall of11% savings aconsumption achieved Boots UK average, on audit, awater Following of a other store variety formats. byreviewing followed first targeted were representing UK’s Boots stores, largest waterthe highest consumption, mostly reduce water its usage. Stores with and toassess month per audits water approximately UK conducts Boots 10 and consumptioncosts water UK audits Boots usage to reduce 25

Workplace Marketplace Environment Community Overview 26 Walgreens Boots Alliance | Corporate Social Responsibility Report 2015 Marketplace Our purpose to help people across the world lead healthier and happier lives comes alive through a range of partnerships and health campaigns. Additionally, we can build on our position of trust to make a positive impact on our industry and our patients’ and customers’ lives. Walgreens Boots Alliance | Corporate Social Responsibility Report 2015 27

In focus:

Boots given BITC ‘Big Tick’ Award for Overview ‘Sustainable Products and Services’

The Business in the Boots UK developed a revised set of In addition, Boots UK entered into a Community ‘Big Tick’ award standards which cover topics such as the collaboration with the water industry for ‘Sustainable Products use of palm oil, wood, pulp and paper and product manufacturer associations and Services’ recognizes sourcing and materials traceability. to tackle the issue of sewer blockages arising from the use of unflushable Boots UK’s commitment to These standards ensure that developing more sustainable bathroom items, such as facial wipes. processes are consistent across all This partnership is now helping to practices across the wide Boots own brands. Clear governance Community portfolio of Boots product contribute to the development of an has also been established within ISO Standard on Flushable Products. brands and ‘only at Boots’ other operational areas such as R&D exclusive products. and purchasing goods not for resale, to facilitate a holistic approach to sustainability. Environment Marketplace Workplace 28 Walgreens Boots Alliance | Corporate Social Responsibility Report 2015

Marketplace (continued)

shopping street in a UK town or city) play Forest Campaign which aims to reform the Cause-related marketing at the heart of communities. European Union (EU) Timber Regulation At Walgreens Boots Alliance, we to prevent the import of illegally harvested recognize our responsibilities as a A core part of Boots UK’s community work timber products into the EU and make is its support of national partnerships responsible forest trade the norm. corporate citizen to deliver what and campaigns that make a difference we promise and to maintain the locally. For example, Boots UK is one trust of our customers and other of the founding partners of Business in Healthy living stakeholders. For us, the key the Community’s ‘Healthy High Streets’ Across our businesses, we can to successful cause-related program which supports over 65 towns marketing is to find causes that use our expertise and position with business expertise and resources to of trust with customers to help make a difference in improving help them realize their potential. people’s quality of life. people make positive changes to For the second year running, Boots UK their lives. We can partner with also supported the Great British High others to improve the health Street competition, launched by the and wellbeing of our patients Future High Streets Forum and designed and we can support initiatives to to revitalize high streets by promoting improve people’s health around great work and sharing good ideas the world, wherever we work. across the country. As well as a cash prize, winners receive dedicated support and mentoring from industry experts. Walgreens launches ‘Well Beyond HIV’ In addition, Simon Roberts, Executive Vice Boots Optician launches National In January 2015, Walgreens developed President of Walgreens Boots Alliance Literacy Trust partnership Well Beyond HIV™, a national campaign and President of Boots, co-chairs the Boots Opticians launched a new highlighting people aging well beyond Future High Streets Forum. partnership with the National Literacy their HIV diagnosis. The centerpiece of Trust in 2015, which highlights the link the campaign is a traveling art exhibit, between eye health and literacy and aims Our supply chain curated in collaboration with The Graying to improve the literacy skills of the UK’s of AIDS, an independent documentary most disadvantaged children. project and educational campaign. Boots has a long-standing commitment The exhibit, which launched in Miami, As part of the ‘Schools Challenge,’ to responsible sourcing Florida, provides a glimpse into the lives Boots Opticians employees are As a founding member of the WWF’s of older adults living with HIV. The tour being encouraged to spend two days Global Forest and Trade Network in 1995 also included San Francisco, Chicago, volunteering in their local communities, and as a continuing active member, Boots Washington, D.C. and New York. taking part in school assemblies and UK is committed to the aim of sourcing classroom literacy lessons and discussing wood, pulp and paper products only According to the U.S. Centers for Disease the importance of eye health through from independently accredited sources Control and Prevention (CDC), about exercise and healthy eating. Boots such as those certified by the Forest 1.2 million people in the USA are living Opticians aims to work with 1,000 schools Stewardship Council. with HIV, and for the first time half of those in the first year of the partnership. were 50 years old or older in 2015. “As The business undertakes due diligence the population of older Americans living to assess and mitigate any risk of illegal with HIV/AIDS grows, the daily realities, and unwanted forest products entering concerns and successes of their lives into the UK market from the supply chain. remain largely unrecognized,” said Glen The business collects as much information Pietrandoni, Walgreens Senior Director of on supply chain sources as possible and Virology. “By sharing stories of challenges systematically works to eliminate poor and triumphs through the compelling sources which may not benefit forests. photography and insightful testimonials, we hope this campaign increases Boots UK continues to reinforce its Boots champions ‘Healthy High Streets’ awareness of the unique needs of these commitments through robust sustainable program in the UK individuals while our pharmacies act as a sourcing standards which apply both to Boots UK has always championed the trusted community resource to help those products and goods not for resale. Boots important role high streets (a primary aging with HIV live well.” UK is also an active supporter of the WWF – Balance Rewards active members Balance Rewards members active – the year demonstrated that: during conducted on BRhc participants ofstudies aseries from data The activities. and points for healthy behaviors The program awards loyalty medicationbetter adherence. to lose weight and is driving with hypertension or diabetes program is helping members healthy (BRhc) choices® its Balance Rewards for showed which data supporting released awhite paper and In June 2015, Walgreens improvesand medication adherence choices helps members lose weight Walgreens Balance Rewards for healthy focus: In

lost an average of 3.3 pounds, with with pounds, of3.3 average an lost who tracked weight measurements – New participants taking diabetes taking diabetes New participants –

participants who logged steps for participants than 5% higher adherence, while glucose levels demonstrated more medications who also tracked blood average of 3.7 pounds of3.7 pounds average an day lost per ofsteps mile one least at also logged who Members pounds. 10 over 17% lost Nearly more. or pounds six 25% losing than more Walgreens Boots Alliance Boots Walgreens | Corporate Social Responsibility Report 2015 – New participants taking anti- New participants –

8% higher adherence walking and running showed almost 2.5% higher adherence and running around demonstrated walking for steps logged who those and levels pressure blood tracked medications whohypertension also 29

Workplace Marketplace Environment Community Overview 30 Walgreens Boots Alliance | Corporate Social Responsibility Report 2015 Workplace As a Company whose values include trust, care and partnership, it is second nature to make the health and wellbeing of our own employees a priority. We continue to support our people through training and development so that they can both grow professionally and meet the evolving challenges of our industry. Initiative (REDI) in 2012. 2012. in (REDI) Initiative Disabilities with Employees launched its national Retail Walgreens workplace, greater diversity in the through ability recognizing of growing talent and Building upon its rich history (REDI) Employees with Disabilities Initiative Retail the through employment provide to continues Walgreens In focus: In stores participated in the program, program, the in participated stores develop candidates. Around 80 rehabilitation agencies to and train organizationscommunity and vocational with closely works and skills service disabilities gain retail and customer with people tohelp aims program The four to training six-week in-store Walgreens Boots Alliance Boots Walgreens | Corporate Social Responsibility Report 2015 program began. the since training the completed have people 700 year. Over the during approximatelywith people trained 100 31

Workplace Marketplace Environment Community Overview 32 Walgreens Boots Alliance | Corporate Social Responsibility Report 2015

Workplace (continued)

Employee health Information Network (W-WIN) to Women of Walgreens (WOW). Walgreens We encourage our people to launched business resource groups live the health and wellbeing to leverage the unique perspectives values that we stand for and on real business challenges, such as work with our people to help hiring, retaining and developing diverse and support initiatives which talent, and expanding market reach and make positive changes to their community engagement. lifestyles. We encourage each The Boots Benevolent Fund supports The relaunched WOW is dedicated of our businesses to promote employee health and wellbeing at to serving women at all levels of the and develop a healthy living times of financial hardship business and at all stages in their The Boots Benevolent Fund is a agenda among our people. lives and careers. Senior leaders registered charity that can offer and their committee teams head financial support to current and former up specific pillars aimed at various employees in the UK at times of Walgreen Benefit Fund assists groups of women, including individual financial hardship. employees experiencing hardship contributors, emerging leaders, Established in 1939, The Walgreen During 2015, the Boots Benevolent Fund executive leaders and field leaders. Benefit Fund is an employee supported (known as the ‘Benny Fund’) helped Each pillar develops initiatives and non-profit organization that assists almost 190 colleagues with grants and programming focused on professional employees and retirees facing financial loans amounting to over $250,000. growth and development, mentoring difficulty due to circumstances beyond ‘Benny Day’ is an annual event held by and networking opportunities. their control, such as accidents, employees at Boots UK’s Nottingham long illnesses or natural disasters. The new WOW organizational structure, Support Office with all proceeds going In fiscal 2015, the Walgreen Benefit with a reinvigorated leadership to the Benny Fund. Fund provided more than $2 million group, showcases that it is imperative in financial assistance to more than from a business and competitive 2,000 individuals. advantage standpoint to leverage the Diversity diverse thoughts, perspectives and Employees are able to donate directly backgrounds of employees. to the Walgreen Benefit Fund or through Walgreens Boots Alliance is the ‘charity choice’ program, which is a committed to equality of WOW represents one of nine active pay-roll deduction plan. The fund was opportunity in all its business resource groups at Walgreens. started following Charles Walgreen Sr.’s employment practices, Other groups available to employees death, where he bequeathed shares policies and procedures. include, Walgreens African American of Walgreen Company stock worth Achievement Group, INCLUDE – $50,000 at the time. Employees with Disabilities, Walgreens Asian Network, Walgreens Latino Business Association, W-GREEN (Walgreens – Generating Resources Ensuring Environmental Needs through Sustainability), WPRIDE & Allies, W-Vets and W-NEXT (for team members in the early stages of their careers). Each group is a grassroots network of Women of Walgreens (WOW) business employees who are committed to talent resource group re-energized attraction and retention, employee Walgreens reinvented its women’s development, Walgreens brand/ business resource group in July 2015 reputation enhancement, and internal/ from the Walgreens Women’s external community engagement. their communities as well. to expand economic development in enterprises, allowing those companies 3,000 such than more with relationships strategic has Walgreens opportunity. to access equal toensure processes through implementing programs and program fosters vendor diversity technology, Walgreens supplier diversity communication and computer From to cosmetics construction, businesses. small as well as community, lesbian, gay, bisexual and transgender ofthe members and veterans women, operated and controlled by minorities, for companiesopportunities owned, providing business sustainable which focuses on measuring and Walgreens program supplier diversity ofalarger part is workshop The the organization. within departments other from experts panel of matter buyersand subject a from asession with workshop the business pitch. Walgreens concluded a totailor how learn and strategies session on Walgreens procurement to engage in an two-hour interactive were other resources. able Participants Walgreenswith while offering access to towork needed skills and tools the on businesses advice with woman-owned workshop provided and small, minority The workshop. education supplier retail first its at 30 businesses than more hosted Walgreens 2015, fiscal In educational workshop through program diversity Walgreens develops supplier assistance and workshops. nutrition cleanings, health insurance enrollment into the programming, including dental additional health-focused activities congregations to incorporate several with works also Walgreens organizations. participating and healthcare volunteers from other conducted by Walgreens pharmacists were services The illnesses. other and HIV/AIDS glucose, blood pressure, blood for high testing health and shots to flu Angeles communities gained access Los and in Chicago people 63,000 than more 2015, fiscal In churches. their at health testing and education available offree advantage totake residents encourage and parishioners community –to ladies first as churches American African many in –known wives pastors’ with works 2008, in launched first and byWalgreens sponsored Initiative, Health Ladies First The health disparities in local communities. Ladies Health InitiativeFirst tackles Walgreens Boots Alliance Boots Walgreens | Corporate Social Responsibility Report 2015 passion and drive. and passion is aresult of their loyalty, recognize that our success are akey asset and we at every level. Our employees and quality of our employees depends on the motivation achieving our ambitious goals dynamic global Company and Walgreens Alliance Boots is a Training anddevelopment development program. potential ahigh and program an executive leadership development Business School toUniversity develop the Nottingham with partnership its Walgreens Alliance Boots continued event that takes place in London. an is which Abroad’ ‘Bocconi&Jobs the at year every participated has and Milan in University Bocconi with collaboration The Company alsoadvisors. works in career university’s bythe organized as well as workshops with students, been involved in international job fairs, has and University Milano di Politecnico with aestablished partnership strong Alliance Boots Walgreens addition, In from across universities Italy. students final-year tofive scholarship initiative, our Company offers a one-year this year, Each tosupport Ambrosetti. House European byThe run initiative, Future’ ofthe ‘Leaders the in part taken has Company the years, four past the For years. many for institutions and working in collaboration with universities Walgreens Alliance Boots has been young talent to universities with attract Walgreens Alliance Boots collaborates 33

Workplace Marketplace Environment Community Overview 34 Walgreens Boots Alliance | Corporate Social Responsibility Report 2015

Workplace (continued)

In focus: Walgreens commitment to people with disabilities

Walgreens has always hired The strategy for the program was built Physical changes at the distribution people with disabilities, on three pillars: centers gave more people with however in the mid-2000s a – Jobs and expectations would be disabilities the opportunity to work new generation of distribution the same whether an employee for Walgreens. The implementation centers were developed, had a disability or not of technology developed for accommodating the needs of making the timing right to – All employees would be held to design facilities and training employees with disabilities included the same work standards for the changing work station computer screens programs to help create more same pay; and job opportunities for people from text-based to touchscreens with with disabilities. – The model should be sustainable icons, installing adjustable workstations, and fit operational, human resource and providing employees who have and other critical standards difficulty speaking or hearing with tablets that enable them to type or In 2007, Walgreens opened the first write to express themselves. distribution center under this program in Anderson, South Carolina. It Smaller investments were deemed surpassed its goal to be 30% more to be equally effective, such as efficient than the previous generation using iconology at workstations to of distribution centers and to have accommodate team members who people with disabilities comprise at least understand pictures better than 20% of the workforce. Two years later, numbers or letters. a similar distribution center opened in Connecticut. In fiscal 2015, Walgreens launched transitional working groups at all Walgreens distribution centers. The transitional working groups, in conjunction with local non-profit organizations and state disability agencies, provide candidates with disabilities on-the-job training of technical skills and soft skills such as cafeteria etiquette and socializing with team members. At the completion of the transitional work group program, the trainee may be eligible for hire. and retail fundamentals. technician and training management classes, includingcertain pharmacy for credit college tooffer programs are among the few corporate training and the Walgreensinstitutions, offerings internally and through other educational both developed are which courses 100 Walgreens delivers more than University in regional locations nationwide. educational programs offered online and a base of operations for employee teleconferencing. as Italso serves distance learning programs and collaborative educational spaces, classrooms, a mock-drugstore, technology-enhanced establishing centralizing training and operations office, Illinois support Deerfield, its near facility educational anew for ribbon the cut year, business That the for rewarding careers. long-term educates and develops team members and online programming that engages, classroom in industry its tolead is goal Founded in 2013, Walgreens University’s USA the in members team its develops Walgreens educates and University (continued) Training anddevelopment in the Netherlands. in the Netherlands. curriculum of studies pharmacy current ofthe part form not do that management and organization, areas graduates’ skills in business, was to established develop pharmacy program The University. Business Nyenrode with in partnership management development program developed a customized pharmacy Our businesses in the has Netherlands development program launched Customized management pharmacy andmembers their families. team Walgreens tomany available are percent of 10-25 Tuition discounts Graduate School of Management. Keller University, DeVry and ofPhoenix; University the University; Webster (UMUC); College University ofMaryland University Management; of School Graduate Forest Lake program; MBA onsite an offers which include DePaul University, University Education providers to Walgreens Walgreens Boots Alliance Boots Walgreens | Corporate Social Responsibility Report 2015 and scheme traineeship UK continuesBoots apprenticeship industry. pharmacy Dutch the in recognition strong received also program The programs. various the in 100 participants over by independent pharmacies with There is also participation strong independent pharmacies. of network Alphega our in as well stores, in hospital pharmacies, as and in in our our owned pharmacists employee offering intheNetherlands of improving our customer and part important an is program This training provider.training Babington College, an apprenticeship and with was carried out in partnership Manchester, and Leicester Nottingham Leeds, in piloted program The 12-week an apprenticeship. return to education or progress onto employment, toseek people young tohelp initiative government of anew part as stores in program a traineeship piloted Boots 2015, June in addition, In old. 24 years to 18 between aged over 73 apprentices running since 2011 and has supported been has program The Apprenticeship’. Leaders ‘Future toits 18 students afurther welcomed business 2014, the apprenticeship program and in October its todevelop continued UK Boots 35

Workplace Marketplace Environment Community Overview 36 Walgreens Boots Alliance | Corporate Social Responsibility Report 2015

Workplace (continued)

Training and development Engaging our people Walgreens employee engagement increases again in 2015 (continued) Employee engagement is The fifth annual ‘My Walgreens My important to our operations Voice’ engagement survey, which was and the way we do business. launched in May 2015, showed that the We believe that it is only number of engaged employees across through an engaged workforce the business increased more than 10 that we can continue to offer percent to 62 percent when compared the best to our customers with the previous year. This is higher and stakeholders. than the average figure for all North American retail businesses that use the independent research company’s Borderless learning through the ADC same employment survey. Employee Walgreens Boots Alliance’s Assessment engagement has increased every and Development Center (ADC) is part of year since the first survey in 2011 and the learning and development function Walgreens believes that team members within the Company. Its aim is to identify who feel connected to their business learning needs and provide assessment brand are more likely to provide in- and development services by designing store experiences where customers and implementing programs in line with feel special. key business objectives. First edition of ‘Speak Up – We Are Listening’ international employee The survey also provides key insights The new ‘borderless learning’ platform engagement survey completed into team member engagement and introduced during the year is an online The first edition of Walgreens Boots satisfaction and helps to identify core resource that provides cultural business Alliances international employee areas of focus for the human resources insights to support individuals working engagement survey, ‘Speak Up – We team. For example, in 2015 Walgreens globally and virtually. Individuals can are Listening,’ was launched during the began piloting a store training program access the platform through the ADC year in several countries. to better equip teams with problem- Learning Zone, with a wide range of solving skills to enable them to work content in the form of PDFs, podcasts, The survey was launched with the together to generate solutions. videos, quizzes and an online forum. objective to understand the current level of employee engagement and In addition, the business launched In addition, ADC has implemented a satisfaction in various parts of the the ‘Your Voice Matters’ program, language-learning program which is Company and to put in place specific which empowers team members to currently available on the ADC Learning short term as well as long term action share their thoughts and opinions. Zone in up to 25 languages. The plans to help drive improvements. The program includes online blogs, program was started in response to a interactive sessions and a regional tour growing request from employees across More than 31,500 colleagues by Walgreens business leaders to hear Walgreens Boots Alliance to build and participated, and local and national feedback directly from employees. develop their language skills. action plans have been identified and implemented by each business with the support of local and divisional HR teams. and initiatives. news relevant todiscuss regularly meet panel, No7 the advisor and panel addition, the partnership pharmacist In business. ofthe development the can work together and help support colleagues how toimprove ways colleagues. looks The at network oftheir views the representing for and Ireland, Boots responsible UK Boots across from employees includes network member forum The forum members. feedback from line or managers through employee involves which Live, Up Listen and Boots, at working about feel employees how on view aregular to get poll check-in amonthly Latest, Up Listen responses, 40,000 nearly received which 2015 March in conducted survey Large’, Up employee an ‘Listen develop. ‘Listen Up’, of consists feel involved in helping the businesses to allow colleagues to contribute and newestablished listening frameworks Ireland Boots and UK Boots 2015, During engage employees its tofurther Up’ ‘Listen establishes Boots welcoming sessions. the live Q&A particularly employees with positive, been has feedback The travel. for need conferencing the technology limits improving and engagement, using video of theunderstanding business while abetter with them toprovide helps way Bringing employees together in this the session. to ask during questions opportunity the given also are Employees Healthcare España team developments. and sector Spanish Alliance pharmacy the activities, CSR and results fiscal Alliance, Boots latest including its as of the performance Walgreens such ofsubjects, arange on members updates from business leadership to provide open and transparent conferences bring together employees business leadership, these video- the from insight more for request toemployees’ response in Introduced new ‘I am Alliance Healthcare’ initiative. employee feedback and launched the Alliance Healthcare España analyzed Listening,’ –We Up Are ‘Speak survey, Following the employee engagement conference launches ‘I am Alliance Healthcare’ video- Walgreens Boots Alliance Boots Walgreens | Corporate Social Responsibility Report 2015 recognized and appreciated. is work hard their know employees toensure help and feedback positive achievements are shared to encourage announced duringwhere meetings, staff months and are two winners every place takes awards the for Voting working and business improvements. develop more collaborative ways of including who helped individuals colleagues from other departments, to highlight the achievements of opportunity the given were office head Thailand Boots across from Employees employees. high-achieving tomanagers ensure recognition for by introduced initiative anew award, good’ feel ‘Let’s the established 2015, Thailand In Boots February good’ award Thailand launchesBoots ‘Let’s feel 37

Workplace Marketplace Environment Community Overview 38 Walgreens Boots Alliance | Corporate Social Responsibility Report 2015

Workplace (continued)

Health and safety We continue to promote a strong health and safety culture throughout our Company.

Boots UK achieves recognition for improving health and safety management and performance Both Boots UK stores and warehouses were awarded the Royal Society for the Prevention of Accidents (RoSPA) Silver Alliance Healthcare France launches Achievement Award. new health and safety initiatives These internationally recognized During 2015, Alliance Healthcare France awards are based on the organization’s implemented three core initiatives individual occupational health and safety to improve health and safety. These performance assessed against judging were 15-minute training meetings held criteria. As well as acknowledging the across warehouses, the creation of an significant improvement in the safety environment, health and safety (EHS) record over recent years, the awards committee and access to a broader recognize the effectiveness of health range of safety shoes. and safety training and the success of Additionally, a communications plan to safety initiatives introduced. reinforce the importance of health and Engagement with these initiatives is safety in the workplace was launched in also reflected in the positive feedback 2015, which included a four-page article from managers and employees in a in the March 2015 issue of the Alliance safety climate survey where employees Healthcare France internal magazine. were invited to submit their views on safety matters. Walgreens Boots Alliance | Corporate Social Responsibility Report 2015 39

Legal notice and basis of preparation

Forward-looking statements Certain statements and projections of future results made in this Report may constitute forward-looking statements that are based on current market, competitive and regulatory expectations, and involve risks and uncertainties that may cause actual results to vary materially. Except to the extent required by the law, Walgreens Boots Alliance undertakes no obligation to update publicly any forward-looking statement included in this Report, whether as a result of new information, future events, changes in assumptions or otherwise. Please see Walgreens Boots Alliance’s latest Form 10-K and subsequent SEC filings for a discussion of risk factors as they relate to forward-looking statements.

Trademarks Walgreens Boots Alliance, the Walgreens Boots Alliance logo and the other trade names listed below are trademarks or registered trademarks of Walgreens Boots Alliance and/or its affiliates in the U.S. and other countries. WALGREENS BOOTS ALLIANCE is a trademark owned by Walgreens Boots Alliance, Inc. BALANCE REWARDS, BALANCE REWARDS FOR HEALTHY CHOICES, DUANE READE, GET A SHOT. GIVE A SHOT, W REDI, WALGREENS, WELL BEYOND HIV are trademarks owned by Walgreen Co. DUANE READE is a trademark owned by Duane Reade International, LLC ALLIANCE BOOTS, ALLIANCE HEALTHCARE CZECH REPUBLIC, ALLIANCE HEALTHCARE ESPAÑA, ALLIANCE HEALTHCARE NORGE, ALLIANCE HEALTHCARE NETHERLANDS, ALLIANCE HEALTHCARE FRANCE and ALMUS are trademarks owned by Alliance Unichem IP Limited. BOOTS, BOOTS BENEVOLENT FUND, BOOTS CHARITABLE TRUST, BOOTS IRELAND, BOOTS OPTICIANS, BOOTS PHARMACEUTICALS, BOOTS THAILAND, BOOTS UK, BOTANICS and NO7 are trademarks owned by The Boots Company PLC LIZ EARLE is a trademark owned by Liz Earle Beauty Co. Limited SOAP & GLORY is a trademark owned by Soap & Glory Limited ALPHEGA PHARMACY is a trademark owned by Alliance Healthcare France S.A. (AHF) is a trademark owned by Farmacias Benavides, S.A.B. DE C.V. FARMACIAS AHUMADA is a trademark owned by Farmacias Ahumada S.A. Third party trademarks mentioned are the property of their respective owners. The use of the word ‘partner’ does not imply a partnership relationship between Walgreens Boots Alliance and any other company.

Exchange rates Foreign currency amounts have been presented in U.S. Dollar for consistency, having been translated at the average rate of exchange for the eight months ending 31 August 2015. The most significant rates being 1.53 U.S Dollar per Pound Sterling and 1.11 U.S. Dollar per Euro.

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