27-28 SEPTEMBER 2O16 Radisson Blu Hotel, , Kenya

RE-IMAGINE THE FUTURE OF BANKING

4O EXHIBITORS | 2OO HOSTED VIPS | 25O DELEGATES | 1OOO ATTENDEES | 1OO SPEAKERS

Co-located with: Organised by: BOOK YOUR PAYMENTS CONFERENCE PASS TODAY East Africa 2016 TO SAVE UP TO $400 USD www.terrapinn.com/FBEA16 www.terrapinn.com/FBEA16 “THE CONFERENCE WAS ABSOLUTELY FANTASTIC, A REAL EYE OPENER ON THE EVENT OVERVIEW CHANGING LANDSCAPE OF BANKING. I ENJOYED THE SESSIONS AND THE Welcome to the future of banking Innovation is a proven path to differentiation and competitiveness.

NETWORKING WITH PEERS WAS GREAT.” Banks and financial institutions worldwide are rethinking where and how they connect with their customers. JAINE MWAI, COUNTRY TECHNOLOGY MANAGER, STANDARD CHARTERED (KENYA) East Africa is a hub for innovative alternatives to ‘bricks and mortar’ banking and Future Bank East Africa is at the epicentre of this opportunity.

Join us in Nairobi for the second annual Future Bank East Africa. Last year’s disruptions are this year’s tools to create a superior banking experience.

Learn how challenger banks save billions by digitising their services and going branchless. How telcos attract a million customers by leveraging social media partnerships. How established banks source and develop new talent to incubate technology internally and embrace change.

By bringing together home-grown innovators, global Fintech disruptors, the region’s brightest banks, its most creative telcos and its forward-thinking regulators, Future Bank East Africa facilitates the constructive dialogue required to revolutionise banking.

Further topics covered include:

BIOMETRICS CONNECTED CUSTOMER SECURITY ANALYTICS AGENCY BANKING BLOCKCHAIN INTEROPERABILITY FINTECH BRANCHLESS OMNICHANNEL FINANCIAL INCLUSION DIGITALISATION CYBER FRAUD SMART ATMS LOYALTY PREDICTIVE

“IT IS A GREAT OPPORTUNITY TO LEARN WHERE THE INDUSTRY IS HEADING AND WHAT ARE THE KEY FOCUS ITEMS ANY BANK SHOULD CONSIDER IN THE NEAR TO LONG TERM.” MUSA KITOI, HEAD PRODUCTS AND SEGMENTS, STANBIC BANK (TANZANIA)

MASSIVE SAVINGS ON GROUP BOOKINGS BOOK YOUR PLACE TODAY www.terrapinn.com/FBEA16 www.terrapinn.com/FBEA16 FIRST 75 SPEAKERS ANNOUNCED

Roland Coulon Mathias Katamba Jeremy Awori Wilfred Musau Melika Bedri Avi Mitra Peter Gitau Sean Ryan Zafar Kazmi Edwin de Ron Chief Executive Officer Managing Director Chief Executive Officer Chief Executive Officer Vice President - Chief Information Officer Chief Information Officer VP Platform Partnerships Head of Mobile Channel Chief Marketing Officer Access Bank Barclays Bank Kenya National Bank of Kenya Information Systems Kenya Commercial Bank Standard Chartered Facebook Strategies Fetch & Head of (Tanzania) () (Kenya) (Kenya) Commercial Bank of (Kenya) Bank (USA) Erste Bank Partnerships at Ethiopia (Kenya) (Austria) Rabobank (Ethiopia) (Netherlands)

Michael Mbuthia Abdi Mohammed Chris Kabagambe Innocent Muhizi Stephen N. Suleiman Asman Patrick Nuttall Patrick Wanjohi Robel Alemayehu Johnson Ondicho Chief Information Managing Director, Managing Director Head of Information Mwuara Country Director Head of the Financial Services – Director - Ebanking Head of Electronic Officer Barclays Bank Top Finance Bank Technology Assistant Director Innovations for London Digital MPESA Services Payments Kenya Bankers (Tanzania) (Uganda) I&M Bank National Payments Poverty Action – Security Centre Safaricom Dashen Bank Kenya Commercial Association (Rwanda) System Kenya (LDSC) and Cyber (Kenya) (Ethiopia) Bank (Kenya) of (Kenya) Security Manager (Kenya) Kenya KPMG (Kenya) (UK)

Zahid Mustafa Simon Mungai David Kimura Sanjay Kachru George Otiende Saugata Jeff Ngeta David Ndome Elizabeth Rossiello Lorien Gamaroff Retail Banking Chief Manager ICT Head Innovation & Head of Cards and Head of Branches Bandyopadhyay Ass. General Head of Digital & Chief Executive Chief Executive Director Jamii Bora Bank Projects Alternative Channels Diamond Trust Managing Director Manager Proximity Banking Officer and founder Officer Barclays (Kenya) NIC Bank Bank Operations and Chase Bank National Bank of BitPesa Bankymoon (Kenya) (Kenya) Tanzania (Kenya) Customer Experience (Kenya) Kenya (South Africa) (South Africa) (Tanzania) CRDB Bank (Kenya) (Tanzania)

Dave Mark Stone Atwine Philippe Meyer Patrick Buchana Eric Anderson K Rai Usman Aaron Fu Alix Murphy Ayo Adegoke Khalid Hadj Chief Technology CEO & Co-Founder Blockchain Expert CEO & Founder Mugo Mujahid Managing Partner Senior Mobile Analyst Country Operating East Africa Area Officer useremit (Germany) Airclerk Head of Fraud Head of Cards Nest VC WorldRemit Officer Manager M-Changa (Uganda) (Rwanda) Management and Barclays Bank (Kenya) (UK) Access Bank Ingenico Group (Kenya) Information Security (Kenya) (Rwanda) (France) Chase Bank (Kenya)

Marwan Elnakat Gezahegn Dugassa Paul Kanthambi Lelemba Phiri Samir Satchu Rory Moore Melaku Kebede Patrick Muhire Jonathan Parisot Stephen Waiswa AME eBanking Director of Head of IT Managing Director Founder Chief Executive Vice President CEO & Founder Managing Director Head of Products Solutions Manager Technology NBS Bank Zoon PesaZetu Officer - Systems & Vugapay AIG Express Diamond Trust Gemalto Innovation (Malawi) (South Africa) (Kenya) Innovation Agency E-Banking (Rwanda) (Kenya) Bank (France) Awash (South Africa) United Bank S.C. (Uganda) International (Ethiopia) Bank S.C. (Ethiopia)

Dr Percy Opio Michael Kimani Alexanda Simiyu Josephine Victor Malu Elyas Bartholomew Angela Mwirigi Chris Cheruiyot Dennis Njau Olumide Olusanya Author Chairman Head of Cards Nyiranzeyimana Head of Future Mtenga Director of Marketing Head of Channels Head of Channels Chief Executive Officer The Future of African Digital Co-operative Bank Acting Director Financial Systems Director of Information and Communications Co-operative Bank Kenya Commercial Gloo.ng Banking in Kenya Currency of Kenya General IT Financial Sector & Communication Kenya Commercial of Kenya Bank (Nigeria) (Kenya) Association (ADCA) (Kenya) Ministry of Youth Deepening Technology Bank (Kenya) (Kenya) (Kenya) and ICT Rwanda (Kenya) CRDB Bank (Kenya) (Rwanda) (Tanzania)

Willy Kimani Sam Chappatte Thiagarajan Zack Mukewa Bobby Gadhia Estelle Verdier Emilian Popa Toro Orero Duncan Muchangi Parinaz Firozi Chief Operating Officer Managing Director of Ramamurthy GM Director Managing Director Former CEO Naspers Managing Partner Ed Barrow Managing Director Uchumi New Countries Regional Strategy & Tuskys PC World Jovago Africa Internet DraperDarkFlow, Managing Director Jumia Supermarkets Jumia Operations Director (Kenya) (Kenya) (Kenya) Accelerator & SpeedUPAfrica Hellofood (Kenya) (Naivas (Uganda) Nakumatt Groupon, Principal (USA) (Kenya) Supermarkets) Holdings Digital Growth (Kenya) (Kenya) Africa Middle East (South Africa)

Lauren Russell Anne Murungi Lexi Novitske Louis-Antoine Aphrodice Moussa Habineza Andrew Otiko Founder Marketing Director Principal Investment Muhire Mutangana CEO & Co-founder Chief Executive Officer Get It Rwanda Kempinski Hotels Officer – Africa CEO & Founder General Manager Khenz Mobinet Blue 34 (Rwanda) (Kenya) Singularity Mergims kLab (Rwanda) LTD MASSIVE SAVINGS FOR GROUP BOOKINGS Investments (Rwanda) (Rwanda) Save up to 50%. See the registration page for details (Nigeria) 1/3 2/3

AGENDA 27TH SEPTEMBER 2O16 DAY 1 AGENDA 27TH SEPTEMBER 2O16 DAY 1

CREATING A DIGITAL BANKING CULTURE 11.40 Challenger banks: the threat and the FIRESIDE CHAT: Fostering cross border P2P opportunity payments and lending 09.00 VIP welcome address • Competing with digital-only banks that are born to be more efficient at • Increasing interoperability between MNOs, banks and Central Banks driving customers to channels • Connecting mobile wallet remittances across regional borders INTERNATIONAL KEYNOTE: 09.05 Shifting from business innovation to technology innovation • Transforming legacy systems, operational processes and branches to contend • Partnering with Fintech companies to go beyond East African borders • Utilising technology for a better payments and banking experience with Fintech disruptors • Can P2P lending become widespread and universally accepted? • Observing the big trends set to transform the industry: IoT, BLE, wearables and beyond • Offering omnichannel customer engagement models • Competing with non-banks who are quickly and effectively providing small • Employing a new type of banker: training bankers to be data scientists • Driving innovation through Fintech partnerships and acquisitions to appeal value loans to the millennial consumer • Collaboration between banks to regain the power and become a source of innovation INTERVIEWEES: Lelemba Phiri, MD, Zoon Melaku Kebede, Vice President - Systems & E-Banking, United Bank S.C. • Increasing technological competition to foster borderless business Samir Satchu, Founder, PesaZetu Edwin de Ron, Chief Marketing Officer, Fetch & Head of Partnerships,Rabobank 12.00 Debating the role of the branch for the Integrating NFC into East Africa’s payments industry 09.35 ANNUAL CEO PANEL: Digital services for the underserved unbanked and under-banked majority • Choosing the right contactless product for your business • Progressing financial inclusion through the prism of the digital economy • Leveraging Fintech to achieve true financial inclusion • Offering a cheaper, smarter and safer alternative to cash • Reducing the cost of transactions, educating the underserved and improving access to financial services MODERATOR: • Assessing agency networks as an alternative to rural branches • Contactless cards: fast, secure and more convenient payments • Building an interoperable ecosystem • Building relationships and winning customers with face-to-face interactions Suleiman Asman • Moving from contactless cards to contactless mobile payments • Enabling further cross-border transactions to develop a robust, transparent and low-cost financial network Country Director • Retaining the value of traditional bricks and mortar branches • Rolling out NFC enabled stickers • Developing the range of user-centric financial services available on digital touch points Innovations for Poverty • Modernising branch services • Working with merchants to educate consumers Action – Kenya • Assessing the changing financial landscape in the age of global Fintech Andrew Otiko, CEO, Mobinet Blue 34 Limited Enquire now to sponsor this session

PANELLISTS:

Roland Coulon Jeremy Awori Mathias Katamba Wilfred Musau 12.20 ROUNDTABLES ROUNDTABLES Chief Executive Officer Chief Executive Officer Managing Director Chief Executive Officer Access Bank Tanzania Barclays Bank Kenya Housing Finance Bank National Bank of Kenya The fragmented mobile wallet market: opportunities The future of ATMs: evolving into a ‘one-stop-bank’ across regional borders David Ndome, Head of Digital & Proximity Banking, National Bank of Stephen Waiswa, Head of Products, Diamond Trust Bank Kenya 10.15 Defining the future of digital banking and payments in East Africa • Offering convenience for an increased conversion rate and greater financial inclusion The essentials to secure identity in a digital world Leveraging social media platforms to acquire and retain • Permitting tech-savvy customers to pay the way they want to pay; and bank the way they want to bank Elyas Bartholomew Mtenga, Director of Information & Communication new and existing customers • How will beacons, NFC, tokenization, cloud and connected devices improve your services? Technology, CRDB Bank Enquire now to host a roundtable • How can incumbent retail banks minimise costs to compete with digital challengers? How to leverage the POS device to respond to the Mobile Investing in customer loyalty: align your business Enquire now to sponsor this session Money acquiring challenge priorities with customer priorities 10.35 SPEED NETWORKING Khalid Hadj, East Africa Area Manager, Ingenico Group Enquire now to host a roundtable

FUTURE BANK PAYMENTS 13.00 Welcome address by lunch sponsor Enquire now to sponsor the lunch break BRANCH V DIGITAL THE EVOLUTION OF MOBILE PAYMENTS 13.05 NETWORKING LUNCH 11.00 FIRESIDE CHAT: Capitalising on agency banking PANEL: Bringing alternative payments into the mainstream • Increasing customer reach and access to formal financial services • Bringing payments to life by providing and accepting alternative methods FUTURE BANK PAYMENTS • Ensuring transaction security • Preparing for an increase in mobile, social and wearable payments THE DIGITALLY-SAVVY CONSUMER CREATING A CASHLESS FUTURE • Empowering the agents • Which technology at play will win? • Predicting demand and effectively selecting locations • Securing customer payment data 14.20 Digital natives: your customer of the future FIRESIDE CHAT: New efforts to expand card usage MODERATOR: Dr Percy Opio, Author, The Future of Banking in Kenya • Changing consumer and merchant expectations to integrate alternative • Serving the heightened expectation of the connected millennial customer • Catering to a quickly growing middle class payments into day-to-day life INTERVIEWEES: Cromwell Kedemi, Director Retail & Premium Banking, • Taking a comprehensive and interactive approach to educate the digital • Increasing dependence on debit cards National Bank of Kenya MODERATOR: Suleiman Asman, Country Director, Innovations for Poverty consumer Saugata Bandyopadhyay, MD Operations and Customer Experience, CRDB Action – Kenya • Removing inactive cards from the system • Utilising all digital essentials: social, mobile, data and location Bank Tanzania PANELLISTS: Johnson Ondicho, Head of Electronic Payments, Kenya • Changing the myths and misconceptions that surround card portfolios Commercial Bank • Increasing the speed of service • Educating merchants to improve customer experience at the POS Sanjay Kachru, Head of Cards and Alternative Channels, Exim Bank Tanzania • Generating content, social and digital media that drives millennial brand INTERVIEWEES: Alexanda Simiyu, Head of Cards, Co-operative Bank of Stephen N. Mwuara, Assistant Director National Payments System, Central loyalty Kenya Bank of Kenya Saugata Bandyopadhyay, MD Operations and Customer Experience, CRDB Rai Usman Mujahid, Head of Cards, Barclays Bank Bank Tanzania 11.20 PANEL: Building the ultimate ’branchless’ PANEL: Increasing competition in the mobile banking experience money market Differentiating to attract, retain and best serve today’s • Allowing customers to deposit, withdraw and transact in a secure, efficient • Can banks hold their own against MNOs? 14.40 digital customers manner • Adding value-added financial services like free money transfers and access to Progressing a cashless city • Fintech: offering a broad range of services to eliminate the need for a branch credit • Acquiring customers with relevant interactions • Does the transportation industry provide a clear path to ROI? • Providing an interface that anticipates the customer’s needs • Pushing product innovation further in a market that has trouble evolving • Increasing satisfaction by keeping track of a customer’s entire journey • The role of NFC in public transport • Guaranteeing significant customer uptake with increased usability beyond payments • Effectively using loyalty programmes and support systems to retain customers • Assessing the new opportunities and motivations for transit operators, • Implementing social media banking to cater to the needs of digital natives • Streamlining the enrolment process to increase customer uptake • Valuing customer complaints and acting upon them retailers and merchants MODERATOR: Dr Percy Opio, Author, The Future of Banking in Kenya • Augmenting offerings according to initial customer feedback • Growing sales through continuous daily customer interaction generated • Ensuring convenience, security and accountability within hospitals and across platforms universities PANELLISTS: Jeff Ngeta,Ass. General Manager, Chase Bank MODERATOR: Suleiman Asman, Country Director, Innovations for Poverty David Kimura, Head Innovation & Projects, NIC Bank Action – Kenya Abdi Mohammed, Managing Director, Barclays Tanzania • Increasing transparency and reducing corruption throughout the city George Otiende, Head of Branches, Diamond Trust Bank PANELLISTS: Patrick Muhire, CEO & Founder, Vugapay • Identification and easing collection of taxes Chris Kabagambe, Head of Operations, Top Finance Bank Patrick Wanjohi, Financial Services – MPESA, Safaricom Patrick Buchana, CEO & Founder, Airclerk Stephen Waiswa, Head of Products, Diamond Trust Bank 3/3 1/3

AGENDA 27TH SEPTEMBER 2O16 DAY 1 AGENDA 28TH SEPTEMBER 2O16 DAY 2

15.00 Digitise your workforce to better connect with your Creating loyal customers with loyalty programmes SHIFTING TO BECOME A TECH-SAVVY BRAND customers • Improving customer acquisition and retention with rewards that matter • Developing the digital capabilities of relationship managers • Creating the best understanding of the customer and the customer’s context 09.00 INTERNATIONAL KEYNOTE: Mobile frictionless transactions • Empowering employees to keep pace with customer evolutions and technology • Ensuring profitability and cost efficiency • Creating a cashless society in the dawn of connected commerce • Mining new talent in the region • Being selective with partners and incentives • Providing mobile payment platforms that are a ‘one-stop-shop’ (utilities, ecommerce, physical transactions) • Digitising the bank employee: online video, video tellers and video banking • Committing customers for the long haul • Utilising the vast range of technologies available for frictionless commerce • Providing real time interactions to predict risk and manage daily financial • Launching premium products that increase credit card uptake • Enabling customers to pay the way they want to pay and bank the way they want to bank decisions Angela Mwirigi, Director of Marketing and Communications, Kenya • Increasing ROI and improving customer retention with transactional flexibility Christopher Kabagambe, Head of Operations, Housing Finance Uganda Commercial Bank • Bringing commerce to life by providing and accepting alternative payments Zafar Kazmi, Head of Mobile Channel Strategies, Erste Bank 15.20 Integrating social media into retail banking Securing next generation cards • Leveraging social media platforms to acquire and retain new and existing • Building consumer trust in plastic 09.30 KEYNOTE PANEL: Emerging technologies and the impact on retail banking customers • Moving biometric authentication into the main stream • Embracing an innovation culture to reinvent payments and financial services • Expanding social media interactions with targeted personalised messages • Adding next-gen security extras such as chips, mini screens and touch buttons • Designing the smart bank of the future MODERATOR: • Incorporating social networking platforms with mainstream banking to offer • Securing online payments through the generation of OTP (one time passwords) a seamless on-the-go experience • What technologies will impact your customer and your ROI? • Adding advanced levels of security with tokenization Victor Malu • Offering transaction-based and social loyalty points for specific banking • How can legacy banks sit at the forefront of innovation? Head of Future Financial activities Enquire now to sponsor this session • Fintech: friend or foe? Systems Financial Sector • Receiving banking account updates through Twitter and Facebook • Launching an innovation arm to keep up with the start-ups Deepening Enquire now to sponsor this session PANELLISTS: 15.40 ROUNDTABLES ROUNDTABLES Abdi Mohammed Innocent Muhizi Elyas Bartholomew Mtenga Zafar Kazmi Managing Director Head of Information Technology Director of Information & Head of Mobile Channel Strategies Developing the East Africa region into a Barclays Tanzania I&M Bank Communication Technology Erste Bank Stepping up security for the mobile world Fintech hub CRDB Bank Eric Anderson K Mugo, Head of Fraud Management and Information Josephine Nyiranzeyimana, Acting Director General IT, Ministry of Youth Security, Chase Bank and ICT Rwanda

Micro-lending via mobile apps to target Repositioning customer engagement in a world of millennials branchless banking 10.00 Providing opti-channel financial services Louis-Antoine Muhire, CEO & Founder, Mergims Dennis Njau, Head of Channels, Kenya Commercial Bank • Delivering the optimum channel based on the customer’s need and preferred channel • Creating a connected transaction experience that is seamless and almost effortless Making a habit of analytics the shift from using once to Advancing and automating branch services • Providing contextually relevant emotional interactions throughout the transaction process reusing often Enquire now to host a roundtable • Recognising the power of data to gain a deeper understanding of customer Enquire now to host a roundtable • Educating the customer on omnichannel offerings and removing inefficiencies from legacy systems Enquire now to sponsor this session 16.20 Welcome address by afternoon sponsor Enquire now to sponsor this refreshment break 10.20 NETWORKING BREAK SPONSORED BY GEMALTO 16.25 NETWORKING BREAK FUTURE BANK PAYMENTS DEFENDING FROM CYBER SECURITY THREATS DESIGNING AND SECURING THE FUTURE BANK EXPERIENCE ANALYTICS: REDEFINING PAYMENTS

17.00 Next generation fraud tactics 11.00 Designing a smart consumer experience Rolling out predictive analytics • Transforming authentication so it is no longer the primary reason for mobile fraud • Using design to boost adoption rates and build the digital bank • Doing more than simply collecting and analysing data • Delivering multi-layered authentication across digital channels • Introducing human-centered design, design thinking and new creation models • Predict what can be offered in the future to customers, not what is happening • Utilising biometric authentication to fight fraud and protect identity: facial, vocal, iris, fingerprint recognition • Visualising how the ideal end-to-end response looks now • Detecting mobile risk factors such as mobile malware and rogue applications • Designing an easily navigable platform and organisational structure to keep • Creating timely and compelling offers with digital profile, behaviour and • Translating risk into actions with fast acting intelligence such as restricting or blocking access to high-risk devices up with digitalisation patterns Enquire now to sponsor this session Chris Cheruiyot, Head of Channels, Co-operative Bank of Kenya • Influence every imaginable variable that impacts a customer’s decision to transact 17.20 CIO PANEL: Security: the digital money fundamental MODERATOR: • Using data mining and predictive modelling to proactively manage and • Handling risk, security and fraud in the digital age optimise risk Michael Mbuthia • Utilising predictive analytics to anticipate and combat data breaches in a mobile-enabled world Chief Information Officer Simon Mungai, Chief Manager ICT, Jamii Bora Bank • Managing increasing sophistication and scale of threat to match technology developments Kenya Bankers Association • Integrating blockchain technology to increase transparency, accuracy and cost efficiency 11.20 Providing an immersive digital customer experience Protecting the customer when using big data PANELLISTS: • Offering simple, convenient, transparent digital services that improve user • Keeping private data private Avi Mitra Melika Bedri Peter Gitau experience • Monitoring device type, browser type and browsing history for increased Chief Information Officer Vice President - Information Systems Chief Information Officer • Increasing penetration of purely digital customers insight Kenya Commercial Bank Commercial Bank of Ethiopia Standard Chartered Bank • Combining vast amounts of customer data with digital capabilities • Using customer data with integrity • Utilising real time technology to improve the customers’ interaction with the • How to adhere to regulations and restrictions digital bank • Diminishing the chance of data breaches • Ensuring all aspects of the journey are navigable and responsive, online and Gezahegn Dugassa, Director of Technology Innovation, Awash International 17.50 Close of day one on mobile Bank S.C. Ethiopia • Ensuring your platforms are accessible to various screen sizes on mobile, 18.00 NETWORKING DRINKS RECEPTION tablets and desktops Robel Alemayehu, Director - Ebanking Services, Dashen Bank To host this reception, contact Joseph Ridley today on +971 4 440 2536 or email [email protected] 2/3 3/3

AGENDA 28TH SEPTEMBER 2O16 DAY 2 AGENDA 28TH SEPTEMBER 2O16 DAY 2

11.40 Extracting ROI from customer insight 15.10 P2P disruptors Designing and developing a retail bank brand • Using customer analytics to drive contextual experiences and your business decisions • Partnering with banks and telcos to go beyond East African borders • Embracing an innovation culture to reinvent payments and financial services • Practicing cognitive analytics to enhance customer insight • Boosting the mobile money ecosystem and connecting diaspora communities • How can legacy banks sit at the forefront of Fintech innovation? • Understanding who your MVCs (Most Valuable Customers) are and what they • Introducing human-centered design • How will low-cost, digital P2P payments affect banks and MNOs? want • Taking risks and responding to the market • Recognising social media data as a new traditional data set • How are instant, mobile-to-mobile remittances shifting customer behaviour? • How to partner with Fintech disruptors • Learning more about your customers to tailor the payments experience • Social media: making use of the viral engine for P2P payments Zahid Mustafa, Retail Banking Director, Barclays Alix Murphy, Senior Mobile Analyst, WorldRemit

15.30 Cloud computing: the Fintech enabler 12.00 Securing the future of digital banks Big data analytics and fraud detection • Viewing channels as interchangeable for the same banking activities • Using big data to analyse and detect fraud trends in a digital world • Offering Fintech businesses an unlimited amount of virtual power and storage space

• Going mobile: Authenticating multiple channels for your omnichannel • Preventing and predicting fraud in real time without affecting the experience • Scaling up or down rapidly according to demand levels strategy of the customer • From Edge to Core: Minimising risk by protecting the bank’s entire ecosystem • Analysing past failures of data to forecast and handle uncertainty • Taking on new business and markets at speed • Adapting global eBanking success stories to the needs of the East African • Developing analytics to uncover the true identity of individuals and groups • Launching and scaling a Fintech brand cost effectively market and consumers Enquire now to sponsor this session • How can banks take advantage of the cloud and replace in-house legacy IT systems Marwan Elnakat, AME eBanking Solutions Manager, Gemalto Enquire now to sponsor this session

15.50 ROUNDTABLES 12.20 ROUNDTABLES ROUNDTABLES

Tokenization: what is it and how is it changing the digital Omnichannel payments: allowing your customers to pay on any device, across any channel, anywhere Talent acquisition and reverse brain-drain: hiring digitally- payment landscape Ayo Adegoke, Country Operating Officer, Access Bank Rwanda savvy bankers Innocent Muhizi, Head of Information Technology, I&M

How to bring NFC into the mainstream Removing friction from all points of the customer journey Drive customer loyalty with co-branded partnerships Enquire now to host a roundtable Enquire now to host a roundtable Rai Usman Mujahid, Head of Cards, Barclays Bank Kenya

13.00 Welcome address by lunch sponsor Creating convenience for the customer whilst securing their data Enquire now to sponsor the lunch break Paul Kanthambi, Head of IT, NBS Bank

13.05 NETWORKING LUNCH Eliminating the risk of fraud in online payments with double secure authentication THE RISE OF FINTECH Enquire now to host a roundtable 14.20 PANEL: The future of Fintech in East Africa • How can Fintech disrupt a cash-based economy? 16.30 CLOSE OF CONFERENCE • Investing in East Africa to create a start-up culture and hub of innovation MODERATOR: • Assessing the risk- Fintech innovators can banish fees Rory Moore • Debating the role of compliance and regulation Chief Executive Officer • Accelerating user adoption and bringing connections to new merchants Innovation Agency • Collaboration between banks and start-ups: launching a reboot for financial services

PANELLISTS:

Dave Mark Stone Atwine Samir Satchu Aaron Fu Chief Technology Officer CEO & Co-Founder Founder Managing Partner M-Changa useremit PesaZetu Nest VC

14.50 PANEL: Leveraging the $80bn blockchain opportunity • Integrating blockchain technology into the mainstream to ease the settlement and transfer of payments MODERATOR: • How can banks adapt the technology? Rory Moore • Limiting the risk of fraud for consumers Chief Executive Officer • Allowing consumers and suppliers to connect directly, removing the need for middlemen Innovation Agency • Overhauling existing banking infrastructure, speeding up settlements and cutting costs

PANELLISTS: Elizabeth Rossiello Lorien Gamaroff Philippe Meyer Michael Kimani Chief Executive Officer Chief Executive Officer Blockchain Expert Chairman and Founder Bankymoon African Digital BOOK NOW TO SAVE UP TO $400 BitPesa Currency Association www.terrapinn.com/PaymentsEA CYBER SECURITY BLOCKCHAIN WORKSHOP WORKSHOP

MONDAY 26TH SEPTEMBER THURSDAY 29TH SEPTEMBER

WORKSHOP SUMMARY WORKSHOP SUMMARY

The number of high profile cyber security incidents, particularly data Blockchain technology is generating tremendous hype and has breaches, has significantly increased over the past decade. While become the latest Fintech buzzword. Blockchain is not just a fad; it’s new technologies can introduce risks and threats, they also pose a a game changing technology. significant opportunity for market advantage. The purpose of this workshop is to understand how this new Participants will learn about emerging threats and how to make technology emerged, where it can be applied to your business right informed decisions regarding cyber security risks to their business. now and how it may develop over the coming years.

YOUR SCHEDULE YOUR SCHEDULE

10.00-11.00 10.00-11.00 Background on cyber security What is blockchain? • General introduction to the field of cyber security, including key • Understand the features and benefits of blockchain technology threat actors, international frameworks and case studies • Clarify the applications of these new technologies 11.00-11.30 Networking break 11.00-11.30 Networking break 11.30- 12.30 11.30- 12.30 Technology and people Blockchain versus Bitcoin • Cyber security is not just about technology; people can • Defining Bitcoin technology and looking beyond the controversy LOOKING FOR EVEN compromise or enhance security • Establishing the differences between Bitcoin and blockchain • Empowering your team to be a key line of defence 12.30- 13.30 Lunch 12.30- 13.30 Lunch 13.30- 14.30 DEEPER INSIGHTS? 13.30- 14.30 Leveraging the power of smart contracts Supply chains, commercial partners and clients • What are smart contracts? • Understanding who has access to your data, why and how • Discovering the potential of smart contracts for your business • How to control your information in the era of extended 14.30-15.00 Networking break Are you looking for big ideas and fundamentals so you can master tricky enterprise 15.00-16.00 subjects at speed? 14.30-15.00 Networking break Evaluating the marketplace 15.00-16.00 • Identifying the main types of service providers The retail banking industry is BIG business. It’s also a techy business and Developing a strategy • Assessing the right provider for your business requires in-depth knowledge of your subject matter. • Discussion of tactics for effective risk management and intelligence sharing These workshops offer comprehensive training for those seeking to quickly • Embedding good “security culture” into your entire business become an expert in the industry’s hottest topics. MEET THE EXPERT MEET THE EXPERT

These full-day sessions address the big issues that you and your company Patrick Nuttall Philippe Meyer are facing using the latest case studies, exercises, role plays and simulations. Head of the London Digital Security Blockchain Expert Centre (LDSC) Our workshop leaders are global experts in these topics. They include technologists, gurus and practitioners.

Two day conference not enough for you? Add one or two workshops to extend your learning. As an Executive Advisor on the Cyber Security advisory team at For more than 25 years, Philippe has been impacting projects in the KPMG UK, Patrick has worked with clients across several different finance industry – bridging the gap between IT and business with sectors, including Financial Services. In his recent role as interim a focus on innovation. Over recent years, Philippe has turned his Chief Executive of the London Digital Security Centre, a non-profit attention to blockchain and this workshop will be the first time he BOOK YOUR WORKSHOP NOW FOR $700 OR TWO FOR $1,100 established by the London Mayor’s Office for Policing and Crime, he shares his insights in Africa. by visiting www.terrapinn.com/PaymentsEA helped secure and protect small to medium sized enterprises in the UK’s capital. Patrick is also a fully qualified CISSP. WHAT’S NEW?

International keynote speakers As well as home-grown expertise, our agenda features global banking and Fintech experts. 100+ speakers You’ll learn to apply Additional C-level In 2016, you’ll hear international trends and panels from over 100 speakers case studies to the local Due to the popularity of from banks, MNOs, markets. the annual CEO panel, government and tech we are launching a CIO firms. You won’t find panel and technology another event that can panel to provide the match this for size latest updates across or quality. the entire banking ecosystem.

New workshops launched Dive deep into the most important topics, including blockchain A wider geo and cyber security, A new co-located Our focus has expanded with these full-day event beyond Kenya, Rwanda, workshops. This year’s event is co- Tanzania and Uganda. located with the first ever Discover the latest Ecommerce Show East payments trends in Africa. Burundi, Djibouti, Eritrea, Ethiopia, Malawi, Mauritius and South Sudan. For more information visit www.terrapinn.com/EcommerceEA

BOOK YOUR DISCOUNTED DELEGATE PASS TODAY www.terrapinn.com/FBEA16 NETWORKING

We don’t leave networking to chance

No other retail banking and Fintech event is based entirely around making sure you meet the right people to grow your business. We attract the most senior representatives from banks, retailers, government, telecom operators and enterprise from across East Africa and have built hours of networking into the agenda.

ROUNDTABLES Where else can you sit down with CXOs from banks, retailers, government, telecom operators and enterprise? These interactive sessions are designed to introduce the new techniques and technologies being implemented to build innovation.

VIP PROGRAM Each year we host senior executives from banks, and governments from across the region to the conference. Hundreds of VIPs attend, making Future Bank the best attended retail banking and technology event in the region.

SPEED NETWORKING With hundreds of potential customers to meet, this is your chance to network with everyone in the room. Quick, efficient and fun, speed networking is a great opportunity to establish valuable relationships in a crowd of potential customers.

NETWORKING PLATFORM Take control of your time at the show by proactively contacting fellow attendees and arranging meetings in advance with our online platform. With an inbuilt matchmaking feature, it’s easier than ever to find who you need to meet at the show and pre-arrange those vital meetings.

DRINKS RECEPTION An exclusive evening of reception to mingle with your industry peers from across the East Africa region.

“I WAS REALLY IMPRESSED BY THE NUMBER OF SENIOR LEVEL REPRESENTATIVES FROM THE REGION’S TOP BANKS. IT WAS A FANTASTIC OPPORTUNITY FOR NETWORKING AND LEARNING.” ELIZABETH ROSSIELLO, CEO AND FOUNDER, BITPESA (KENYA)

DO YOU QUALIFY FOR THE VIP PROGRAM? Call Andrew Shoesmith on +971 (0) 4440 2522 or email [email protected] “THE CONFERENCE WAS GREAT AND ALL OF THE SPEAKERS WERE CAPTIVATING. TO TOP IT ALL, THE OPPORTUNITY TO NETWORK WAS FANTASTIC.” MARK BEREM,

BOOK YOUR DISCOUNTED DELEGATE PASS TODAY www.terrapinn.com/FBEA16 WHO ATTENDS?

KEY BANKS & TELCOS IN ATTENDANCE

A.B.C. Bank Bank M Bank of Kigali B.K. Barclays (Kenya) Central Bank of Kenya Central Bank of South Sudan CFC Stanic Bank Chase Bank Citibank (Kenya) Co-operative Bank of Kenya CRDB Bank Tanzania D.F.C.U. Bank Diamond Trust Bank (Kenya, Tanzania, Uganda) Ecobank Equity Bank (Kenya, South Sudan) Exim Bank F.B.C. Bank Housing Finance Bank I and M Bank Ltd (Kenya, Rwanda) Jamii Bora Bank Kenya Commercial Bank Middle East Bank Kenya MTN (Rwanda, Uganda) N.I.C. Bank National Bank National Bank of Kenya Safa- ricom Stanbic Bank Standard Chartered Bank (Kenya, Nigeria) Telkom Orange United Bank For Africa Victoria Commercial Bank Zambia National Commercial Bank

JOB TITLES HEADS OF INDUSTRIES

Payments Technology 75% 5% Cards Digital IT Loyalty Strategy Business Banking transformation Retail Implementation Operations & Delivery Banks Retail Channels Compliance Mobile Innovation 1O% 5% Marketing Customer Product Development CRM Customer Data and Analytics GENERAL BOARD Information security Business systems CXOs MANAGER MEMBER e/m Banking Government Telco SENIOR VICE VICE HEADS OF 5% PRESIDENT PRESIDENT DEPARTMENTS

GEOS Fintech Firms

South Sudan (5%) (5%) Eritrea and Djibouti

Uganda (10%) (5%) Ethiopia

Rwanda (10%) (35%) Kenya

Burundi (5%) (5%) Mauritius

Tanzania (15%) (5%) Malawi

BOOK NOW FOR EARLY BIRD DISCOUNT www.terrapinn.com/FBEA16 WHY SPONSOR

YOU SHOULD SPONSOR FUTURE BANK EAST AFRICA 2016 BECAUSE:

• You see the opportunity in the region and the growth of the market • Your sales force is in need of high quality, decision making leads • You need to educate your market about the possibilities created by your product or service • You want to motivate senior business executives to grow their investment in technology and services • You want an effective platform for generating sales

THOUGHT LEADERSHIP PANEL DISCUSSIONS PRESENTATIONS Join your clients and prospects in key Deliver your message as a thought panel discussions highlighting challenges leader on a chosen topic to a room with and innovative solutions. hundreds of senior retail banking and payments executives. BRANDING We are already marketing the event. CASE STUDY PRESENTATIONS The sooner you join, the more exposure Showcase your best customer case study you will get, via our website and other to establish awareness and viability to a digital channels, print media and online room full of prospects. community.

ON FLOOR SEMINARS LEAD GENERATION Demonstrate your technology as part This is a digital inbound marketing of our on floor seminar, allow visitors to program that uses social marketing understand the full scope of benefits your and CRM to create awareness for your product can offer them. product or services. It allows you to generate leads that you can add to your ROUNDTABLES sales pipeline. Host a roundtable of up to 15 industry professionals around a key topic. The format is a really powerful platform to meet qualified, self-selected attendees to debate a problem they have, that you can solve. SPONSORS

EXHIBITORS

EXTREMELY LIMITED SPONSORSHIP OPPORTUNTIES STILL AVAILABLE Joseph Ridley on +971 4 440 2536 or email [email protected] BOOK YOUR DELEGATE PASS TODAY!

The earlier you book, the more you’ll save. It is really easy to book your place online. Our online calculator will ensure you get the best deal. Go online and book now on www.terrapinn.com/FBEA16

2 DAY CONFERENCE PASS + LUNCH & REFRESHMENTS + NETWORKING + DRINKS RECEPTION

1-2 PASSES 3+ PASSES

TODAY’S PRICE (Valid until 10th June) $ 880 $ 440

FINAL PRICE $ 1,210 $ 820

2 DAY CONFERENCE + WORKSHOP DAYS + LUNCH & REFRESHMENTS + NETWORKING + DRINKS RECEPTION

+ 1 WORKSHOP DAY + 2 WORKSHOP DAYS

TODAY’S PRICE $1,440 $1,760 (Valid until 10th June) ($720 per pass if 3+ passes bought) ($880 per pass if 3+ passes bought)

FINAL PRICE $2,420 $1,980

BOOK NOW Go to www.terrapinn.com/FBEA16 and book or call +971 4 440 2535

BRING YOUR TEAM There’s so much great content, you can’t possibly cover it all alone! Bring your team and get an extra discount.

Take advantage of the special group packages available. Book now at www.terrapinn.com/FBEA16