Keeping You Safe and Well

Keeping you Safe and Well

Safe and Well Number

Visit date

Making the West Midlands Safer, Stronger and Healthier www.wmfs.net @WestMidsFire 2 3 Contents Contents Fire Safety General Safety and Advice Environment and Useful Contacts 4 Did you know? 30 Gas Safe Water Safety 72 Contacts, websites and loan shark information 5 Choosing your smoke alarm 33 Home security tips 54 Environmental 6 Fitting and maintaining 34 Safe vehicle responsibilities alarms 35 Tyre Safety 55 Water Safety 7 How to make sure your 36 Safe driver - 57 Water safety code smoke alarm works Alcohol and drugs 58 Free energy saving tips 8 In the kitchen 37 Safe driver - Speeding within the home 10 E-Cigarettes & Cigarettes 38 Safe driver - 11 Candles Driver distractions Lifestyles & Health 12 Electrics 39 Safe driver - Seatbelts 60 Stopping smoking 14 Electrical Safety 40 Safe journey 61 NHS 111 service 16 In the event of a fire 42 Personal safety 62 How to avoid falls 64 Healthy eating 19 What to do if your 43 Vehicle crime - 66 Healthy lifestyles clothes catch fire Protect yourself 68 Drug use and classifications 20 Emergency calls to the 45 How to report a crime 71 Alcohol and safe limits fire service to the police 22 Contact 999 by SMS text 46 Child safety 23 How do I use 48 Tenant’s rights and If you live in the area we cover, you can get involved with our Emergency SMS? responsibilities work and have your say on how our services are shaped. 24 Night time routine 49 Test your smoke alarm Our Community Members help us to make the West Midlands safer, once a week 25 Fire escape plan stronger and healthier by supporting our work and events on fire stations 26 Fire safety in flats and 51 Loan sharks and in our local communities. We’ll keep you posted with newsletters, high rise flats 52 At your home: bogus callers and we also have lots of volunteering opportunities at our two Safeside 27 People with disabilities 53 The Silver Line is here for you learning centres. Or how about supporting one of our Fire Cadet programmes , based at some of our community fire stations?

Other Formats The Authority is committed to equality of opportunity but must demonstrate value for money. All requests for our leaflets and publications to be reproduced in alternative formats and languages will be considered, however due to cost implications we may seek other methods of communication. 0845 5000 900 Please call 0800 389 5525. [email protected] 4 5 Did you know? Choosing your smoke alarm

Top tip � You’re twice as likely to die in a fire if you don’t have a smoke

alarm that works. British Standard Kitemark � 90 people die each year because the battery in their smoke alarm was flat or missing. � Over half of home fires are caused by cooking accidents. Fit smoke alarms � More than five fires a day are started by candles. � Every three days someone dies from a fire caused by a cigarette. � Faulty electrics (appliances, wiring and overloaded sockets) cause around 7,000 house fires across the country every year.

� Fit smoke alarms on every level of your home. � Smoke alarms are cheap and easy to install. � They are available from DIY stores, electrical shops and most high street supermarkets. � There are a variety of different models to choose from. y Hard wired y Battery y Sealed Long Life y Hearing impaired Look out for one of these symbols, which shows the y Heat detectors alarm is approved and safe. � Your local Fire and Rescue Top tip Service will be happy to give you advice on which one is best suited for you. British Standard Kitemark

5 6 Fitting and maintaining smoke alarms How to make sure your 7 smoke alarm works

Test the batteries in your smoke alarm once a week. Only remove the battery when replacing it for a new one. Standard battery alarms need to be replaced every 12 months.

Test it ` Top tip � Never disconnect or ` take the batteries out of your alarm if it goes off ` Don’t put alarms in or near The Deaf Community Team by mistake. Change it kitchens or bathrooms West Midlands Fire Service Offers: Top tip Test it � Standard battery operated where smoke or steam can Fire safety education. alarms are the cheapest set them off by accident. Safe and Well Checks. option, but the batteries ` The ideal position is on Installation of deaf and hard of need to be replaced Replace it the ceiling, in the middle hearing smoke alarms, where every year. appropriate. of a room, or in the � Test it by pressing the button Contact the Deaf Community Team hallway and landing, so until the alarm sounds. Textphone/SMS text 07973 709560 you can hear the alarm If it doesn’t sound, you [email protected] throughout your home. need to replace the Fax 0121 380 7201 ` Make testing your smoke battery or the alarm. Webpage www.wmfs.net/your- alarm part of your regular safety/at-home/people with household routine. disabilities Test it ` Test it by pressing the button until the alarm sounds. If it doesn’t

Test it sound, you need to Action on Hearing Loss is the new Change it replace the battery. name for the ` If your smoke alarm starts Royal National Institute for the Deaf to beep on a regular For Support, information, advice and basis, you need to products, including sample alarms/ Change it replace the battery carbon monoxide alarms for the Replace it hard of hearing or deaf immediately. ` If it is a ten year alarm, www.actiononhearingloss.org.uk Free helpline 0808 808 0123 you will need to replace Replace it Textphone 0808 808 9000 the whole alarm every SMS 0780 0000 360 ten years. [email protected] 8 In the kitchen How to cook safely 9

� Take extra care if you need to leave the Deep fat frying kitchen whilst cooking, take pans off the � Take care Top tip heat or turn them down to avoid risk. when cooking � Make sure saucepan handles don’t with hot oil – it stick out – so they don’t get knocked sets alight easily. � Never fill a Take care off the stove. Top tip withTop tihotp oil pan more than a Top tip � Take care if you’re wearing loose clothing – Top tip third full of oil. they can easily catch fire. � Make sure 50% of all house fires start in the kitchen � Keep tea towels and cloths away from food is dry the cooker and hob. before putting Take care Twithake cahotre oil � Spark devices are safer than matches or it in hot oil so it with hot oil lighters to light gas cookers, because they doesn’t splash. Do not cook if you are affected don’t have a naked flame. � If the oil starts by alcohol/drugs, including � Double check the cooker is off when to smoke – prescription drugs. you’ve finished cooking it’s too hot. Take care with electrics Turn off the heat and leave it � Keep electrics (leads and appliances) to cool. Top tip What to do if a pan catches fire away from water. � Use a � Don’t take any risks. Turn off the heat if it’s � Check toasters are clean and placed Top tip thermostat safe to do so. Never throw water over it. away from curtains and kitchen rolls controlled and from under kitchen units. � Don’t tackle the fire yourself. electric Do not use a toaster under a cupboard or deep fat fryer.Take care close to a wall. They can’t with hot oil Top tip Unplug your toaster when not in use. overheat. � Keep the oven, hob and grill clean and in good working order.

Don’t put A build up of fat and grease anything metal in the microwave can fuel a fire. CLOSE DOORS BEHIND YOU IF SAFE TO DO SO

Never leave children in the kitchen alone when cooking on the hob. Keep matches and pan handles out of their reach to keep them safe. 10 E - Cigarettes & Cigarettes Candles 11 e-Cigarettes Cigarettes

Never mix ‘n’ match chargers/cables/devices. Put cigarettes out properly and dispose of them Doing this may compromise safety devices. carefully. Put them out. Right out! Make sure candles are secured in a proper holder and away from materials that may catch fire e.g. curtains. Do Do � Only use the charger � Use an ashtray – never a supplied with the E-cigarette wastepaper basket. � If there is a candle burning, always keep it or recommended by the Top tip � Make sure your ashtray can’t tip in sight. manufacturer. Always follow the manufacturer’s instructions for over and is made of a material � Extinguish all candles when leaving a room or safe charging, use and disposal. that won’t burn. before going to sleep. Charging requirements vary from � Take extra care if you � Use a snuffer or a spoon to put out candles. It’s one device to another Be careful smoke when you’re tired, with candles safer than blowing them out when sparks can fly. � Charge the device on a flat, taking prescription drugs, � Children shouldn’t be left alone with lit candles. solid and stable surface, or if you’ve been drinking. such as a kitchen worktop. Top tip You might fall asleep and set your bed or sofa on fire. Don’t � Keep matches and lighters out

� Don’t leave the device on of children’s reach. Matchboxes now carry Put them out. this warning label flammable or combustible � Consider buying child resistantRight out! materials when charging. lighters and match boxes. � Never leave the device in a cluttered space; on a bed or Don’t close to soft furnishings. � Don’t exceed the � Never smoke in bed. recommended charging � Never smoke if using time or leave it charging Medical Oxygen when you go out. � Don’t leave a lit cigarette, � Never leave an e-cigarette charging over-night. A number of fires cigar or pipe lying have been started by around. They can easily e-cigarettes left to fall over and start a fire. charge over-night.

NHS Smoke Free National helpline 0300 123 1044 RESISTANT

ToTopp titipp 12 Electrics How to avoid electrical fires Electrics How to avoid electrical fires 13

Keep electrical appliances clean and in good Don’t overload working order to prevent them causing a fire. � Always check that you use the right fuse to prevent overheating.

� ToTopp titipp � Empty fluff regularly from tumble Make sure an electrical appliance Know the limit! dryers, in accordance with has a British or European safety mark 5+5+3=13 manufacturers’ instructions. when you buy it. AMP AMP AMP AMP � Check for signs of dangerous or loose � Certain appliances, such as washing DonDon’t’t overload wiring such as scorch marks, hot plugs machines, should have a single overload plug socket to themselves, as they and sockets, the smell of hot plastic or Try to use extension leads that burning, (buzzing or crackling sound), are high powered. have Knowbuilt the in limit! thermal cut-out. fuses that blow or circuit-breakers that � Try and keep to one An extension5+5+3 lead=1 or3 adaptor trip for no obvious reasons and plug per socket. AMP AMP AMP AMP will have a limit to how many flickering lights. � Never plug one amps it can take, so be careful � Check and replace any old cables extension lead into another. not to overload them to reduce and leads, especially if they are hidden the risk of a fire. from view e.g. behind furniture. Never run cables under carpets or mats. Appliances use different amounts � Unplug appliances when you’re not of power – a television may use a using them or when you go to bed. 3amp plug and a vacuum This can reduce the risk of fire and also cleaner a 5amp plug help reduce your energy bills. for example. Portable heaters � Position heaters up against a wall/an even surface to stop them falling over. � Keep them clear from curtains and furniture and never use them for drying clothes. Using an electric blanket � Don’t leave electric blankets folded as this damages the internal wiring. Store them flat or rolled up instead. � Unplug blankets before you get into bed, Electrical fires account for over half of accidental household fires within unless it has a thermostat control for safe Great Britain. all-night use. For more advice on electrical product recalls and home safety appliances � Avoid second hand blankets go to: www.esc.org.uk/public • check regularly for wear and tear. 14 Electrical Safety Recall Guidance Electrical Safety Recall Guidance 15

Take extra care with second-hand appliances, ensure • Fake and substandard items can be almost impossible to spot. Online they have been safety checked and are not listed on shoppers are being misled by imagery taken from official product the product recall register. sites, fake official safety marks and believable pricing – items can even be priced just a few pounds below the recommended retail value to avoid arousing suspicion. HM Government – Product recall • Buying fake electrical products is particularly risky as they often Make sure products are safe to use. contain faulty parts that can overheat and catch fire or deliver a fatal You can stay up to date with the latest safety issues about electric shock. While many items appear sophisticated on the outside your products by registering them with their manufacturer they lack essential safety components inside. or by checking the latest recalls at the link below: • If a bargain seems too good to be true, it probably is. https://productrecall.campaign.gov.uk/

Product Recalls and Safety Notices If you are buying online, buy from a Counterfeit / “Fake” Goods retailer that you trust, either directly 30% The average success rate of an electrical recall in the from the manufacturer’s website or a UK is just 10 – 20%, this means that there are potentially trusted High Street name – that way if 30% of people who had bought millions of recalled electrical items still in the UK. The something goes wrong, you can return fakes online had purchased them following link allows you to identify products on which a the product for repair or a refund. from a “marketplace”. recall has been requested. www.electricalsafetyfirst.org.uk/product-recalls/

Safety around the home Further guidance can be found at the Electrical Safety- First webpage, this information can provide guidance relating to all areas of the home. www.electricalsafetyfirst.org.uk/guidance/safety- around-the-home/ nsure manufacturers can contact you if a safety recall is issued egister appliances purchased in the last years pdate your details if your appliances Counterfeit / “Fake” Goods move to a ne address Counterfeit / “Fake” Goods 64% 51% Nearly two thirds (64%) of people Always make sure new appliances are registered with Around half (51%) of 25-34 year who have bought fake electrical the manufacturer. That way you can be contacted in olds have bought a fake electrical products purchased them online. item online compared to less than the event of any problems. 10% of those aged over 55. 16 In the event of a fire 17

Please don’t tackle fires. • Leave it to our firefighters. • You could get burnt or hurt. • The elderly are most at risk. • You could slip, trip or fall.

• You could breathe in smoke and toxic fumes. It’s not worth the risk!

• Get out • Stay out • Call 999

� Keep calm and act quickly. � Get everyone out as soon as possible. � Before you open a door check if it’s warm using the back of your hand. LEAVE IT TO If it is, don’t open it – THE PROFESSIONALS fire is on the other side and follow your escape plan. � Don’t waste time investigating what’s happened or rescuing valuables. � If there’s smoke, keep low where the air is clearer. � Call 999 as soon as you’re clear of the building. Don’t tackle fires yourself. 999 calls are free. Leave it to the professionals. � Do not re-enter the building for pets or valuables. What to do if your clothes catch ﬁre

• Don’t run around, you’ll make the flames worse. 18 In the event of a fire • Lie down and roll around. 19 It makes it harder for the If you do a first aid course, you Whatfire to spread. to do if your clothes could save someone’s life in • Smother the flames with catcha heavy material, fire like a coat or blanket. a crisis. �• Remember, Stop, Drop Don’t tackle fires yourself. and Don’t Roll! run around. You’ll make Start by learning some basic first aid the flames worse. or revise what you already know. Leave it to the professionals. � Lie down and roll around. It The British Red Cross, St John makes it harder for the fire to spread. Ambulance and your local � Smother the flames with a heavy NHS Ambulance Service run WHAT TO DO IF YOUR ESCAPE ROUTE IS material, like a coat or blanket. first aid courses. BLOCKED OR YOU ARE UNABLE TO ESCAPE � Remember: Stop! Drop! Roll! The British Red Cross has interactive If it is TOO DANGEROUS to follow your escape plan. first aid information online. (http:// � Move all occupants to the safest room in the property. www.redcross.org.uk/learn-first-aid- � Keep the door closed and babies-and-children) place bedding or clothing Your health visitor or local children’s STOP! DROP! ROLL! at the bottom of the door to block smoke. centre may also run courses. � Have a phone with you � DO NOT BREAK THE WINDOW. Open the window if it is safe First aid for burns to do so. � Run lots of cool water over the burn for 10-15 minutes (no longer than � Close the window if smoke comes in. A broken window 10 minutes for a baby). cannot be closed. � Once cooled, remove any outer clothing but don’t remove clothing � Balconies – check your landlords escape plan for next to the skin as it may be sticking. It needs to be removed by a guidance. Check for fire and smoke from below and doctor or nurse. Top tip falling debris before using a balcony during a fire. � If the burn starts to hurt again, hold it under cool running water. � Phone the Fire Service – 999 � Don’t touch the burn or burst blisters. and you will be advised of what to do. � Do not use butter, margarine, creams or ointments. � Firefighters will get to you quickly and escort you to safety. � Loosely cover the burn with cling film or clean non-fluffy material to stop it getting infected, which could be a clean plastic bag, clean Take care with hot oil pillow case, etc. Keep it loose as burns swell. Don’t put cling film on the face or head. � Call an Ambulance 999, if necessary. � Get advice from your doctor, A&E department at your local hospital, NHS Direct telephone 111. � Seek medical advice from your doctor if the burn is on the face, CLOSE DOORS hands, feet, joints or genitals, or is larger than a postage stamp. BEHIND YOU 20 Emergency calls to the fire service 21

If you require the Fire Service in an emergency, always dial 999 When making a 999 call, keep calm. We will need to get some Please do not try and contact your local Fire Station. information from you so we can send a fire engine to the incident • Calls to 999 are Free from landline and mobile phones. as quickly as possible. • You can call 999 when you do not have any money or credit on a mobile phone. The Fire Service Control Operator will ask you a number of questions: 1 . What is the full address? 2 . What is on fire? You can dial 999 from any private, 3 . Is there anybody trapped? public or mobile phone for free – 4 . Are there any nearby landmarks? even if you have no credit. The Fire Service will not charge you 5 . What telephone number are you for attending a Fire or Road Traffic dialling from? Collision. 6 . You may be asked for your name Even if you think someone has already and address. called the Fire Service, call yourself to make Hoax calls puts lives at risk sure. You will not get into trouble for calling Occasionally, people ring the about a real emergency. emergency services when they Do’s and Don’ts for making an emergency call don’t really need them. � Don’t be afraid to dial the Fire Service For example it could be someone if you need us, even if you are not sure if calling for the Fire Service when there is a fire or not - you do not have to pay there is no fire. for this service. It costs time and money for the � Don’t attempt to contact your local fire emergency services to respond to station. They may not be there. these calls, but ultimately it could put someone’s life at risk. � Don’t think that someone else must have already called for the Fire Service, If you are caught making malicious we would rather receive several or hoax calls you could: calls to a fire than none at all. � Have your mobile phone � Do dial 999, and ask for the disconnected, even if it is a Fire Service no matter how small contract phone. the fire is because small fires � Receive a £5000 fine can soon turn into big fires. � Receive a six month prison sentence. 22 Contact 999 by SMS text How do I use emergency SMS? 23 What is emergency SMS?

If you cannot make voice calls, you can now contact the 999 emergency services by SMS text from your mobile phone. Emergency 999 SMS is part of the standard 999 service which has been designed specifically for people with hearing loss or difficulty with speech.

You must register your phone for this service by texting: register to 999

In an emergency

� Text 999 We need to know: � Who? To register visit www.emergencysms.org.uk Police, Ambulance, Fire and Rescue What is an emergency? or Coastguard. Please do not send test or non-emergency texts – � What? only use emergency SMS for real emergencies. Briefly, what is the problem. For example, if: � Where? � someone’s life is at risk. Exactly where the problem is happening – � A crime is happening now. give the name of the road, house number, � Someone is injured or threatened. postcode or nearby landmark, if possible. � There is a fire or people are trapped. What happens next? � You need an ambulance urgently. The emergency service will either ask for more � Someone is in trouble on the information or will tell you that help is on the cliffs, on the shoreline or is missing at sea. way. Don’t assume that your message has This service works throughout the UK on all mobile been received until the emergency service networks, it cannot be used from abroad. sends a message back. FRONTFRONT Check list CheckCheckMAKE list list A You are more at risk from Close inside doors at night You are more at risk from a fire when asleep. So it’s to stop a fire from spreading. a fire when asleep. So it’s a good idea to check your a good idea to check your FRONTFRONT home before you go to bed. Turn off and unplug electrical homeBEd before you go to bed. appliances unless they are designed to be left on – Close inside doors at night Keep door and 24 Night timelike your freezer.routine toClose stop insidea fire fromdoors spreading. at night Firewindow keysescape plan 25 to stop a fire from spreading. where everyone Check your cooker is Turnc off and unplug electrical can ﬁnd them Check list turned off. CheckCheck list list appliancesTurn off and unless unplug they areelectrical appliances unless they are Don’t leave the washing designed to be left on – likedesigned your freezer. to be left on – machine on. like your freezer. Check your cooker is Turn heaters off and putMAKE A turnedCheck off. your cooker is up fireguards. You are more at risk from Close inside doors at night You are more at risk fromturned off. You are more at risk froma fire awhen fire asleep. SoDon’t it’swhen leave the washingasleep. to stop a fire from spreading.Put candles and cigarettesa fire when asleep. So it’s a good idea to check yourmachineDon’t leave on. the washing out properly. a good idea to check your If you have a disability or would find it home before you go tomachine bed. on. So it’sTurn a off andgood unplug electrical idea to checkhomeBEd before your you goTurn to home bed.heaters off and beforeput you go to bed. appliances unless they areMake sure exits are upTurn fireguards. heaters off and put difficult responding to an emergency. designed to be left on –kept clear. Close inside doors at nightup fireguards. Close inside doors at nightPut candles and cigarettes You canlike your freezer.carry Keepout door the and window sameto stop a fire fromchecks spreading. before leaving your house. to stop a fire from spreading.outPut properly. candles and cigarettes keys where everyone can Keep door and Check your cooker is Turnc off and unplug electricalMakeout properly. sure exits are find them. window keys turned off. appliancesTurn off and unless unplug they areelectricalkept clear. appliances unless they areMake sure exits are where everyone Don’t leave the washing designed to be left on – FRONT likedesigned your freezer. to be left onKeep –kept door clear. and window can ﬁnd them machine on. FRONT like your freezer. keys where everyone can Check your cooker is Keep door and window Turn heaters off and put find them. Top tip � Make sure your house number is Top tip turnedCheck off. your cooker is keys where everyone can up fireguards. � Close internalturned doors off. atfind night them. to stop Don’t leave the washing For a free home fire risk check clearly visible from the street so Put candles and cigarettesa fire from machineDon’tspreading. leave on. the washing contact your local fire and rescue Check list out properly. machine on. service.For a The free phone home number fire risk is alsocheck CheckCheck list list Turn heaters off and put contact your local fire and rescue Make sure exits are in the telephone book (not 999). emergency services can easily find upTurn fireguards. heaters off and put service. The phone number is also kept clear. Or visit www.firekills.gov.uk � Turn off andPutup unplugcandles fireguards. and cigarettes electrical in the telephone book (not 999). Keep door and window out properly. FS069Or ©Crown visit Copyrightwww.firekills.gov.uk 2007. your home. MAKE PutA candles and cigarettes Published by Communities and Local keys where everyone can Government, December 2007. appliancesYou are more at risk fromMake outunless properly. sure exits are they are designed FS069 ©Crown Copyright 2007. Close inside doors at nightfind them. You are more at risk from Printed on paper comprising no less Plan anan a fire when asleep. So keptit’s clear. than Published by Communities and Local to stop a fireClose from spreading. inside a fire when asleep. SoMake it’s sure exits are Government, December 2007. � Plan an escape route. toa good be idea leftto check on your – like your freezer. escape ro routeute doors at night a good idea to check Keepyourkept door clear. and window Printed on paper comprising no less Turn off and unplug electrical home before you go to bed. than homeBEd before you go keysto bed. where everyone canwww.wmfs.net Keep door and window appliances unless they are find them. � Make sure everyone knows how Top tip designed to be left on – � CheckClose inside doors your at nightkeys cooker where everyone is can turned off. like your freezer. toClose stop insidea fire fromdoors spreading. at nightfind them. to stop a fire from spreading. For a free home fire risk check Top tip to escape. Check your cooker is Turnc off and unplug electrical contact your local fire and rescue turned off. � Don’tappliancesTurn off and unless leave unplug they areelectrical the washing machine,service.For a The free phone home number fire risk is alsocheck appliances unless they are contact your local fire and rescue Don’t leave the washing designed to be left on – in the telephone book (not 999). � dishwasherlikedesigned your freezer. to be left on – or tumble dryer on.Or visitservice. www.firekills.gov.uk The phone number is also Take a few minutes to practice your machine on. like your freezer. in the telephone book (not 999). Check your cooker is Turn heaters off and put FS069Or ©Crown visit Copyrightwww.firekills.gov.uk 2007. turnedCheck off. your cooker is Published by Communities and Local escape plan. up fireguards. � Turn turned off. heaters off and put up Government, December 2007. Don’t leave the washing PrintedFS069 on paper ©Crown comprising Copyright no less2007. Published by Communities and Local Close insidePut candles and cigarettes machine on. than fireguards.Don’t leave the washing Government, December 2007. � Plan a second route in case out properly. machine on. Printed on paper comprising no less doors at night Turn heaters off and put than Plan an Make sure exits are upTurn fireguards. heaters off and putwww.wmfs.net escape route kept clear. the first one is blocked. � PutPutup candles fireguards. candles and cigarettes and cigarettes Keep door and window outPut properly. candles and cigarettes keys where everyone can outMakeout properly. sure properly. exits are � Make sure exits are kept clear. find them. keptMake clear. sure exits are � Keepkept door clear. and window � The best route is the normal way in Makekeys where everyone sure can exits are kept clear. findKeep them. door and window Top tip keys where everyone can and out of your home. � Keep find them. door and window keys where For a free home fire risk check contact your local fire and rescue everyone can find them.service.For a The free phone home number fire risk is alsocheck � Close all doors. in thecontact telephone your localbook fire (not 999).and rescue Or visitservice. www.firekills.gov.uk The phone number is also � Keep a phone close toin the your telephone bed, book (not 999). � Have keys readily available FS069Or ©Crown visit Copyrightwww.firekills.gov.uk 2007. Published by Communities and Local making sure that thereGovernment, are December 2007.no PrintedFS069 on paper ©Crown comprising Copyright no less2007. for all exits. Close inside than Published by Communities and Local trailing wires. Government, December 2007. doors at night Printed on paper comprising no less than � Review your plan if the layout of www.wmfs.net � Don’t leave mobile phones or your home changes. electric cigarettes charging overnight.

Keep door and and door Keep window keys keys window everyone e wher m the ﬁnd can

Keep door and window keys where everyone can find them

op tip op T

an Plan e ut ro escape 26 Fire safety in flats & high rise flats People with disabilities 27

Introduction Older people and people with disability Following a risk assessment the landlord should: are at higher risk of being injured or not surviving a fire in a their home. ` Formulate an escape plan for all flats in the premises. ` Communicate the escape plan to all occupants Early Warning (the plan may be a stay put policy). Early warning is vital for everyone. For people who live with disability it is crucial. It is the legal duty of your landlord to give you a copy of the escape plan for your building. Ask your landlord for a copy if you do not have a Smoke alarms copy of the escape plan for your building. More than one smoke alarm increases your early warning of a fire. Think about you and your home. Interim Generic Guidance ` Can you hear your smoke alarm(s) if activated? This guidance is as an interim measure until the landlord/owner ` If you are a smoker, do you have a smoke alarm in every room in communicates the building escape plan to you. which you smoke? ` Are you sometimes affected by medication or alcohol? In the event of a fire in your flat ` Follow your escape plan: get everyone out, stay out, ` Will a smoke alarm at the other end of your home wake or alert you? call the Fire Service out. Interconnected smoke alarms ` Close all doors behind you on exit to contain the fire. Interconnected by either wireless or wiring if a smoke alarm operates, ` If safe to do so activate the fire alarm if the building has one. all connected smoke alarms in your home will be activated. ` If it is safe to do so alert all neighbours on your floor. ` Go down the nearest stairs, DO NOT use the lift. Smoke alarms for deaf and hearing impaired Smoke alarms for the deaf and hearing impaired work in conjunction with If there is a fire, but not in your flat a strobe light and vibrating bed pad. See page 6. ` If there is no smoke in the hallways or stairwells, and it is safe to do so, follow your escape plan. Smoke alarms linked to personal alarms ` Call the Fire Service; NEVER assume that someone else has A smoke alarm linked to personal alarms means if the smoke alarm is already done so – you could save someone’s life. activated an alert will register at the personal alarm monitoring agency. Contact your local council’s occupational therapy team for information If trapped in your flat from a fire and local suppliers. If it is TOO DANGEROUS to follow your escape plan: ` Locate all occupants to the safest room within the flat; Testing It is vital that your smoke alarm is tested every week. ` Furthest from the smoke/heat entry point; doors and walls Ask a family member, friend, carer or neighbour to show you how to do this will provide additional protection. or seek their assistance to do this for you. 28 People with disabilities 29

Responding to a fire Other important advice West Midlands Fire Service recommends that people get out ` Make sure your house number is clearly visible from the street so rather than attempt to fight fire. A home escape plan will minimise the emergency services can easily find your home. risk in any emergency at any time of the day or night. ` If you experience difficulty moving around your home (on a Practise with a family carer, friend or neighbour so that they can daily basis) this may affect how quickly you safely get out in an assist you to identify any improvements. Make sure: emergency. Consider an Occupational Therapy assessment for advice and information to maximise your independence and ` You locate your bedroom as close to an exit as possible. safety. Your local council will arrange for this. ` You store mobility aids in easy reach in the bedroom at night. ` If you are experiencing difficulty managing tasks such as cooking ` If you have a personal alarm wear this in bed or keep it next safely, consider approaching your local council or a private to your bed. provider for assistance or delivered meals. ` If you have difficulty opening locked doors when you are at ` Compulsive hoarding significantly increases the risk of having a home put keys in deadlock doors or security screens and fire and being unable to escape, keep pathways and door ways never deadlock doors when you are home. clear of accumulated items. Contact West Midlands Fire Service ` You get down as low as you can to stay out of the smoke for advice and information - www.wmfs.net when evacuating. ` If you use medical oxygen always follow the safety advice provided by your supplier. Failure to do so will increase the If you cannot evacuate from your home without assistance you should: likelihood of a fire and increase the intensity. ` Have a telephone by your bed pre-programmed ` Emollient creams can contain paraffin, for example with 999. • White soft paraffin ` Dial 999 and tell them you have a fire • liquid paraffin or an emulsifying ointment and need evacuation assistance. Please be aware that there is a danger that smoking, or using a ` Stay on the phone so you can naked flame could cause your dressing or clothing to catch fire. tell them where to find you.

See Fire Escape Plan on page 21 30 Gas Safe Gas Safe 31 Are you gas safe at home?

I SERVICE… I’VE CHECKED… I’VE ENSURED… I’M AWARE… I’M AWARE… my gas appliance for signs that my gas is my gas appliances are of the symptoms of of the health effects of every 12 months and not working properly properly VENTILATED CARBON MONOXIDE CARBON MONOXIDE not just using anybody! I know that I should by: POISONING: POISONING: I found them on the CALL FOR HELP if: � Keeping flues, � Carbon monoxide � Levels of carbon GAS SAFE REGISTER at � My appliance is chimneys and air poisoning occurs monoxide that do www.GasSafeRegister. burning with a lazy vents clear to allow when you breathe not kill can cause co.uk they checked yellow flame my appliances to in even small serious harm that: (a healthy flame is work correctly. amounts of the gas. to health when � My appliance is crisp blue). � Having the chimney � Carbon monoxide breathed in over a positioned in the � I can see soot, swept if I have a HEADACHES NAUSEA gets into your long period of time. right place. black marks or gas, coal, wood or blood stream and � Long term effects of � My appliance is staining on or peat burning fire, prevents your red carbon monoxide burning correctly around my gas no matter how blood cells from poisoning include and not producing appliances. often or little I use it. carrying oxygen. paralysis and brain carbon monoxide. � The pilot light keeps � Checking chimneys Without oxygen, damage. Such � Harmful gases are going out. and flues for bird’s your body tissue long term effects DIZZINESS BREATHLESSNESS and cells die. occur because safely removed � There is a lot of nests, leaves and many people are from the appliance condensation on other natural unaware of unsafe to the air outside. the windows. debris to make sure gas appliances � Ventilation routes nothing is blocking and subsequent are clear. the exit. COLLAPSE carbon monoxide � Safety devices are � Agreeing a date poisoning. working. with my neighbour to get shared flues or chimneys LOSS OF CONSCIOUSNESS checked every year. 32 Gas Safe Home Security Tips 33

Do you understand the risk from dangerous gas? � Always lock doors and close the windows when you go out, even if you’ll only be out for a short time. I’m Staying Gas Safe Before purchasing If you smell gas, open � Window locks can help to stop people because carbon a carbon monoxide doors/windows and getting in, especially older windows and monoxide has no detector, I made sure it get out into fresh air, windows without double glazing. was officially approved the contact number taste, smell or colour. � Use deadlocks if you have them - they to BSEN50291:2001 to call: A CARBON MONOXIDE make it harder for thieves to get out again. ALARM: OR 2010 and had a Emergency line for British or European � Do not use deadlocks whilst you are � Gives me an National Grid: approval mark on it, in the property. audible warning 0800 111 999 such as a Kitemark. � Don’t leave spare keys outside or in a which will help to garage or shed. Keep garden sheds and ensure I am alerted BUT garages locked and think about using a even when asleep. While an alarm will battery-operated alarm. � Looks similar to a alert me to carbon � Keep car and garage keys out of sight in smoke detector and monoxide in my home, the house. is easy to fit. it is no substitute for � Don’t leave window and door keys in their locks. using a Gas Safe � Always draw your curtains at night and make registered engineer to sure valuable items cannot be easily seen ensure my appliances from outside. are serviced properly. � Fit a ‘spy hole’/door viewer so that you can see who is at the door. Also have a door chain so that you can open the door a little way to talk to visitors. � Make sure that any security www.carbonmonoxidesafety.org.uk improvements you make to your www.gassaferegister.co.uk house don’t stop you getting out as quickly as possible if there www.gassafecharity.org.uk is a fire. 34 Safe vehicle Tyre Safety 35

As well as putting other road users at risk, if vehicles are poorly maintained it can cost drivers money, such as increased fuel use and overall cost of repairs. There are simple regular checks that you can carry out to make your vehicle safer as well as saving you money in the long term.

Engine oil Water Check the dipstick at least every Check the coolant level regularly fortnight and before any long and top up when necessary - journey. Check underneath the but only when the engine is vehicle for oil leaks cold. Antifreeze prevents the build-up Lights of corrosion within the cooling Check that all lights and system as well as stopping the indicators work weekly; don’t The condition of your tyres is crucial for acceleration, braking, steering and cornering. Remember coolant freezing so is important forget brake and fog lights the condition of your tyres will also have an effect on braking distance. By law, car tyres must all year round have a minimum of 1.6mm tread depth across the central 3/4 of the tyre and around the entire circumference. Check your tyres every month with this simple test:

Washers and Wipers Check that washer fluid is always topped up Replace your wiper blades once Mirrors and Glass a year for best performance Check mirrors are properly aligned and secure Check your windscreen for minor chips, these can be repaired by a specialist but Seatbelts left untreated can grow Check that seatbelts work and crack. correctly and are free from cuts Make sure all windows are clear and damage and that your view isn’t obscured

Exhaust Brakes Check that exhaust doesn’t Check that foot brake and emit excessive amounts of parking brake works correctly smoke 36 Safe driver - Alcohol and drugs Safe driver - Speeding 37 There can be any number of reasons why people are involved in road traffic collisions but the four most common reasons can be attributed to Speed is still one of the main factors in fatal road collisions. what we call the FATAL FOUR. The speed limit is a limit not a target; in some conditions even driving at the speed limit can be too fast. FATAL FOUR Speeding, Drink driving r speed ac ou co driver y r Drink driving is still one of the biggest e d c in distractions u g factors in people being killed or d t such as using a e o seriously injured on our roads. : mobile phone, R There are strict alcohol limits for drink or drug drivers, use whilst but it’s impossible to say exactly how driving and many drinks this equals - not wearing it’s different for each person. a seatbelt. Unfamiliar routes The way alcohol affects you Weather conditions: depends on: Illegal and prescription drugs rain, fog, snow, sun glare • your weight, age, sex and Many medical and illegal drugs metabolism Traffic can have very serious negative (the rate your body uses energy) effects on driving ability. Condition of the road • the type and amount of In the UK it is illegal to drive while alcohol you’re drinking impaired by drugs or when you Stopping distances can be twice as much in the wet have certain drugs in your body. • what you’ve eaten recently and 10 times as much in ice/snow. • your stress levels at the time Illegal drugs can be highly unpredictable and can have Even a small amount of alcohol Braking distance serious and potentially lethal 30mph 9m 14m 23m can affect your reaction times, effects on your driving. judgement and coordination. Thinking distance Many prescription 40mph 9m 24m 36m It can also make you drowsy, and over the affect your vision and judgement counter drugs can of speed and distance. also impair your 50mph 9m 38m 53m The only safe amount to drink if driving – If you’re you’re driving is nothing at all. taking medicines, 60mph 9m 55m 73m talk to your doctor, pharmacist or healthcare professional 70mph 9m 75m 96m before driving. Distance (metres) 38 Safe driver - Driver distractions Safe driver - Seatbelts 39 You are twice Switch off mobile as likely to die phones or keep them out of reach. in a crash Drivers and Passengers who fail If you need to make/ receive a call pull over to wear a seatbelt are breaking in a safe place. the law. Don’t call other people if if you aren’t you know they are driving. wearing a Visit seatbelt www.gov.uk/child-car-seats-the rules THINK!! for more information and up to If you’re not using date legislation. your phone for sat nav purposes, stow it safely in the glovebox or boot Important things to remember when choosing your child’s car seat. compartment to ` Ensure that you get the right seat for your child’s weight and height avoid distraction. Using a mobile phone, sat nav or any ` Not all seats are compatible with all cars similar device whilst driving means ` It is important to ensure that the seat is fitted correctly for every journey that the DRIVER’S ATTENTION is DISTRACTED from the road. ` Seats are only designed for one impact – never reuse a seat involved in Programme your sat nav BEFORE an accident and don’t buy second hand seats even if they look ok setting off on your journey. Always get your child seat checked by a professional

Visit

www.gov.uk/using- Ensure mobile-phones-when- Children driving-the-law Even a split second glance at a text that the seat 125cm or less must use a has an official H for more information could cause an accident... booster seat standard mark and up to date law. until they are (ECE) 12 years old or 135 cm

Brake and other experts, strongly advise parents to go one step beyond this, and ensure that all children under 150cm tall are always in a proper child restraint, because adult You are FOUR TIMES more likely to be killed or belts are not sufficient in protecting children under this height. seriously injured in a Road Traffic Collision if (Brake - the road safety charity). you are driving using a mobile phone. 40 Safe journey Safe journey 41

We know that lots of accidents happen because drivers are unfamiliar with their journey or are rushing because they’re late. Reduce your risk Safe Cyclists by planning your journey in advance and allowing extra time. The number of cyclists seriously injured has increased in recent years, faster than the increase in cyclists out on the roads. Plan your Varying weather conditions can also affect your journey to include driving. Ensure your windows are clear from snow Wear bright or florescent a 15minute break or ice before setting off and leave more of a gap clothing during the day every two hours. Key Advice Always between you and the vehicle in front in snow, ice and reflective gear If you start to feel or rain. Remember, the condition of your tyres will wear a helmet sleepy, find a safe at night have an effect on braking distance. Always use lights place to stop. after dark or when Safe Motorcyclists visibility is poor Motorcyclists are 38 times more likely

to be killed in a road traffic collision Our Fire Bike team than car occupants per mile ridden. is offering a FREE three-hour course: Consider further training to improve • Accident scene management your riding performance and safety. Look and signal to show drivers what you plan to do and make eye • First Aid for motorcyclists WMFS offer ‘Bikerdown’- a free 3 hour contact where possible so you know drivers have seen you • The science of being seen safety session for motorcyclists. Avoid riding up the inside of large vehicles, like lorries or buses, For more information email For more information please visit [email protected] where you might not be seen or visit www.wmfs.net www.wmfs.net/our-services/biker-down

Key Advice Safe Pedestrian – Be Bright, Be Seen Wear the Right Gear – helmet, protective Distractions attribute to a large number of road injuries for pedestrians jacket, gloves, boots and trousers

Stop, look and listen before you cross Wear bright or the road florescent gear during Take head phones out before crossing the day and reflective the road gear at night Don’t use your phone to make calls or read text messages whilst crossings the road Cross the Road at designated crossings Take road positions that maximise your safety and visibility to Don’t cross between park cars or on bends other road users Always use footpaths, where there is no footpath walk on the right side to face traffic 42 Personal safety Vehicle crime – Protect yourself 43 Remember, most car crime can be prevented

Walking alone personal safety The risk of being robbed or attacked in this country is small. However you should be aware of what to do in a threatening situation to protect yourselves. � Make sure you stay on roads that are well lit and busy. You will be able to see anyone who It doesn’t matter what kind of vehicle you own, thieves will approaches you and call for help if needed. take any car that is easy to steal, irrespective of the model.

� Don’t use shortcuts through parks or alleyways. Do’s and Don’ts of Vehicle Security � If you think you are being followed cross the � Do always check that you have locked the car, road or go into a shop. If the person is still set the alarm and closed all windows and the sunroof. following you phone someone to collect you This is exactly what the car thief is looking out for – or alternatively contact the Police non that the car has not been locked. emergency number, 101 for advice. � Do try to park in well lit/used areas. � Do not listen to music from headphones. � Do wipe away the Sat Nav mark on your windscreen. As well as being distracting it shows people you � Don’t leave babies or young children alone in a vehicle have something worth stealing. unattended. Cars have been stolen with babies inside them. � Carry a personal alarm. These can be purchased � Don’t leave car keys in the ignition. At the petrol station or from high street shops and give off a high defrosting car windows in cold weather. pitched sound. � Don’t leave car keys in view when at home at night. Travelling alone on public transport Make sure car keys are not in view. However we do not advise keeping them in the bedroom. In order to get � On buses sit downstairs close to the driver. car keys, thieves may either go through the letterbox using Avoid sitting upstairs especially at night. an adapted device, which is called ‘fishing’ or they � Don’t fall asleep as you’re more likely to have will try the back door because so many people leave them your bag or coat stolen. unlocked or open. � Do not cover both ears when listening to music � Don’t leave things on show. It can take as little as through headphones. 10 seconds for a thief to steal something from your car. As well as being distracting it shows people � Don’t leave anything with your name and address you have something worth stealing. in the car. � Keep your valuables out of sight in your bag. If you do, you put yourself at risk of burglary, and possibly � If you’re on a train and feel uncomfortable leaves you open to other types of fraud. move carriages to where there are more people. � If you can’t move carriages stand by the train doors and change carriages at the next station. 44 Vehicle crime – Protect yourself How to report a crime to the police 45 Remember, most car crime can be prevented

In an emergency dial 999 – your call is free and the service is free

� Serious injury has been caused Other Tips or there is a threat of serious � When you park, there are a few simple actions to reduce the risk injury e.g. someone has been of your car being taken. attacked or mugged. If you’re parking on a road turn the wheels into the kerb, and when in � A crime is in progress and the a car park turn the wheels towards another car as thieves will avoid suspects are at or near the scene. your vehicle if it takes a lot more effort and time to move it. When parking on a drive, always drive in rather than reverse in and again, Non emergency crimes dial 101 turn the wheels, and if you have a driveway, use it, as the thief has to Use this number for: come closer to you to take the car and they don’t like to do. � General Enquiries. � Any anti-theft device will deter thieves. � To report a crime that has already taken place. Always have some kind of security measure because the thief doesn’t � When you need the Police to attend to assist in want to spend time trying to remove it. non-emergency situations. � The best way to keep your vehicle safe is to put a tracker on it. Non emergency crimes include burglary, Consider using wheel-locking nuts, and a sticker saying the vehicle theft, criminal damage/vandalism, theft is alarmed. from motor vehicles, pick pocketing. � Secure number plates. How to report a crime anonymously Consider fitting anti-tamper screws to your number plates. Available from most vehicle supplies shops or a garage. If you want to report a crime, but for some reason you do not want to be � Mark Catalytic Converters identified to the police, you can – ask at your local garage or vehicle supplies shops. report the crime to Crimestoppers.

For further information on vehicle safety contact your local The Police will not trace your call police station or Crimestoppers, telephone: 0800 555 111. and you won’t have to give a statement or go to court. 46 Child safety Child safety 47

www.capt.org.uk or 02076 083 828

For instance, did you know that: As children grow up they may slip, fall, and tumble. As they explore they may pick up things or put their hands in places they shouldn’t. To ensure www.rospa.com that our children are safe and to Child safety avoid any serious injuries or even Falls are one of the most A big part of RoSPA’s death we can encourage a safe common causes of environment by taking simple childhood accidents mission is to stop children safety measures. being accidentally killed or injured. Child safety information can be found at: As part of RoSPA campaign to protect society’s most The Child Accident Prevention Trust vulnerable, is the offer of advice, (CAPT) is the UK’s leading charity working information and resources for to reduce the number of children and + safety practitioners, parents, young people killed, disabled or seriously Six toddlers are admitted teachers and other injured in accidents. We exist because to hospital every day professionals who accidents are a leading cause of because they’ve been work with children death and serious injury for children badly burned about child safety and young people. Many of these on the road, in the accidents can be prevented. home and www.capt.org.uk at play. Each day, around 45 toddlers are taken into hospital because they’ve had a serious fall. Many accidents can be prevented in just one minute, by moving dangerous objects out of a child’s reach 48 Tenants’ rights Test your smoke alarm once a week 49 and responsibilities

Many people within the West Midlands live in a Tenancy Agreement council owned property, a housing association It is not a legal requirement have access to escape property or rent from a private landlord. As a for Landlords to provide you routes at all times. tenant you have a responsibility for the property with a tenancy agreement. Any repairs or maintenance you rent, but your landlord is also responsible for Most landlords will provide to the gas supply or gas maintaining the property. you with one especially appliances must be carried Landlords’ responsibilities in council or housing out by a Gas Safe registered association properties. Landlords can enter your property to inspect or engineer. Your landlord Even if you do not have a to carry out repairs. However you must be must arrange for a yearly tenancy agreement it is informed in advance, usually 24 hours beforehand. maintenance check of gas your right to know: For emergency repairs, e.g. water leaks, this pipe work, appliances and doesn’t apply. � How much rent you flues. Your landlord should have to pay and provide you with a copy of Landlords are responsible for repairs to the outside when it is due. these checks if you ask. of the property or structure (walls, chimney, roof, � How much deposit you Your landlord is responsible guttering, drains and maintenance of the gas, need to pay for the maintenance of the water and electricity supply). . electricity supply and light They are also responsible for: � The amount of notice you must give should fittings, plug sockets etc. � Heating/hot water systems. Your landlord should get an you want to leave. � Maintenance of communal (shared) areas. electrical engineer to check � The services/bills � Ensuring the furniture provided meets these about every 5 years. you will need to pay. British fire standards. If your property is furnished Meeting Safety Standards � That there are working smoke alarms then your landlord must in the property. Landlords must make sure check that any furniture that all gas and electrical � That gas appliances such as fires, cookers and they supply, meets fire equipment in your property boilers and all have Gas Safe certificates. regulations. They must also has been safely installed ensure that your smoke and is maintained. They alarm is working and that must also follow fire safety if there Is a fire you can regulations - for example, by escape easily. checking that their tenants 50 Tenants’ responsibilities 51

Paying Bills Anti Social Behaviour Normally, you will be You should not behave in responsible for bills, e.g. a way that could cause Loan Sharks gas, electricity, water, upset or annoy your council tax and TV licence. neighbours. Check your tenancy Antisocial behaviour agreement to see what includes having the stereo you are responsible for. or TV on too loud, not Don’t get involved with a loan shark… If you do not pay for controlling pets or children, it will cost you an arm and a leg services you could be cut piling up rubbish or Have you or anyone you know: off and may have to pay generally behaviour of an extra for services to be unacceptable manner. � Been offered a cash loan reconnected. If you do continue to without paperwork? behave in this way you � Been threatened when you Taking care of the may be issued with an couldn’t pay? property Injunction to Prevent � Had your benefit or bank card taken You will have some Nuisance and Annoyance from you? responsibility for looking (IPNA) and be evicted from after the property, and � Had a loan which keeps growing even your property. if you cause damage though you are making payments? you may have to pay What should you do if you for the repairs or buy a have a problem with your replacement item. You will property/landlord? If you can answer yes to the above you be responsible for cleaning There are many sources may have been bitten by a Loan Shark. and doing general of information which may See page 69 for contact information. maintenance to the help you solve a dispute property such as washing with your landlord. You windows, checking smoke can contact your local alarms are working, housing team, Citizens changing light bulbs etc. Advice Bureau or council If you wish to decorate for advice. Alternatively the property, take in a www.gov.uk can provide lodger or keep pets you you with more information. should seek the approval of your landlord. 52 At your home: bogus callers The Silver Line is here for you 53

There are many people who would like to, we can link you to Bogus callers are people who ` Check – Ask for an identity go for days without seeing or local groups and services in try to con their way into your card and examine it carefully. If talking to anyone. They may be your area. home to steal from you or trick you’ve seen identification, but bereaved, isolated, housebound you out of money. They might are still unsure, check who they Call in confidence or caring for someone else and pretend to be an official from your are by phoning the company and for free just want to hear a friendly voice Gas or Electricity Company, a they represent. Get the number at the end of the phone. You can tell us how salesperson or a charity worker, from a bill or your phone book you feel and express or they might claim they are rather than calling a number That’s where The Silver Line feelings about your conducting a survey. It may even they give you as they could can help. life with complete be someone with a hard luck story be putting you through to an We are The Silver Line honesty knowing that asking to borrow a few pounds accomplice. your call is treated in A confidential, free helpline or to use your telephone in an Avoiding scams the strictest confidence. emergency. offering information, friendship You can always ask the caller to and advice for older people, We always trust and How can I avoid being scammed? come back at another time when open every day and night of the respect your privacy but if Remember, you don’t have to let someone will be with you or tell year. There is no question too you feel vulnerable, neglected any stranger into your home. If them to write to you to arrange big, no problem too small and or abused, then with your you decide to answer the door, an appointment. A genuine caller no need to be alone. permission, we’ll guide you to remember to take the following won’t mind you taking these organisations that will help. If you’re feeling lonely steps. precautions. If you don’t want We work with safeguarding to be disturbed by cold callers, It’s important to remember ` Lock – Lock all your other organisations like Action on consider putting a ‘no cold you’re not alone. More than outer doors before you go to Elder Abuse and local callers’ sign on your door. half of people over 75 live the front door. Some burglars safeguarding teams. by themselves. One in ten work together – one keeps you I need some help suffers intense loneliness but is No problem is too big or chatting on the doorstep while If you’re suspicious, or the caller reluctant to ask for help. It could too small another gets in through a back won’t leave, dial 999 and ask for happen to any one of us but If you’re home alone or feel you door. the police. If you don’t feel you’re you don’t have to live with that have no-one to turn to, don’t in immediate danger but you ` Stop – Think about whether loneliness. struggle with loneliness. you’re expecting anyone. want to report the incident, call the police on the non-emergency Always at the end of the phone Even if all you need is ` Chain – Put the door chain on number 101. 24 hours a day information or advice, pick (don’t keep the chain on all the Our Silver Line team is there up the phone. We will be time as it will prevent anyone for you. They can offer you there for you. with a key, such as a home help, You can always ask the caller to friendship, someone to talk to, from entering). Look through the come back at another time someone who cares; and, if you Calls are free window or spy-hole to see when someone will be with you or who’s there. 0800 4 70 80 90 tell them to write to you to arrange an appointment. www.thesilverline.org.uk 54 Environmental responsibilities Water safety 55 Prepare for flooding

As a resident of the West Midlands you have a responsibility to help Is your home or business at ‘risk’ of flooding? keep our environment clean and dispose of rubbish and unwanted Find out now: call Floodline - 0345 988 1188 or visit items in the correct way. www.gov.uk/check-flood-risk You can also check whether you are eligible for the Environment Refuse Collection Agency’s free 24 hour flood warning service Household rubbish is usually collected on a weekly basis. It is your responsibility to put out your own rubbish bags or wheelie bins. These should be put out no earlier than 6pm the night before If you are at risk, there’s a lot you can do collection and no later than to prepare before a flood happens. 6am the day of collection. Bulky Items If you have bulky items which 1 . Make a personal flood plan. Doorstep Recycling need disposing of such as 2 . Prepare a flood kit of essential items. Doorstep recycling schemes run furniture, cookers, beds etc 3 . Check your insurance cover. throughout the West Midlands. your local council will not 4 . Make a list of important contact The council will provide you with collect this with your normal numbers. either boxes or wheelie bins to rubbish collection. put recyclable items and garden 5 . Know how to turn off your gas, electricity If you are able to transport waste in. These are usually and water mains. the item, take it to your local collected on alternate weeks. 6 . Move important or irreplaceable items Household Recycling Centre. such as documents and photographs The types of items you are able This is a free of charge service to a safe place. to recycle are: Plastic bottles, and they will dispose of the drinks cans, cardboard boxes, item for you. www.gov.uk will 7 . Think about other items you would move newspapers, paper, food cans be able to tell you where the to safety during a flood (medicines, pets, and magazines. nearest centre to you is. electrical items, cars). Your local council will be able If you are unable to transport to provide you with details of the the item yourself, the council Check the Environment Agency website recycling scheme in your area. will collect the item. Please be for more help and ideas on how to aware there may be a charge protect yourself and your home. Even if for this. www.gov.uk can your property is not shown to be at risk provide you with the number from river flooding be aware - floods you need to call for this. can happen anyway and affect anyone. 56 Flood water safety Water safety code 57 http://www.rospa.com/leisure-safety/water/advice

Spot the dangers! Flood water is dangerous Water may look safe, but it can be dangerous. Learn to spot and keep away from dangers. � Flash flooding can You may swim well in a warm indoor pool, but happen very quickly. that does not mean that you will be able to � Six inches of fast-flowing swim in cold water. water can knock over The dangers of water include: an adult. � it is very cold. � Avoid walking or swimming in � flood water as it may contain there may be hidden currents. unseen dangers such as debris � it can be difficult to get out (steep slimy banks). and contaminants. � it can be deep. � Wash your hands thoroughly � there may be rubbish hidden, after contact with flood water e.g. shopping trolleys, broken glass. � Avoid driving through flood � there are no lifeguards. water - two feet of water � it is difficult to estimate depth. can move a car. � it may be polluted and make you ill. � Most flood fatalities Take safety advice! occur as a result of Special flags and notices may warn you people driving of danger. Know what the signs mean through flood and do what they tell you. water. Go together! Children should always go with an adult, not by themselves. An adult can point out dangers or help if somebody gets into trouble. Learn how to help! You may be able to help yourself and others if you know what to do in an emergency. If you see someone in difficulty, tell somebody, preferably a Lifeguard if there is one nearby, or go to the nearest telephone, dial 999, ask for the Police at inland water sites and the Coastguard at the beach. 58 Free energy saving tips Free energy saving tips 59 within the home within the home

� Is your water too hot? Your cylinder thermostat should be set at 60°C/140°F. To support our environment this simple advice can help our communities by taking � Close your curtains at dusk to stop action on climate change to heat escaping through the windows protect and enhance the environment. and check for draughts around This information helps reduce your windows and doors. carbon footprint. � If possible, fill up the washing These interventions cost nothing but saves machine, tumble dryer or dishwasher: money, energy and the planet: one full load uses less energy than two half loads. � Don’t leave appliances on standby and remember not to leave laptops and mobile � Only boil as much water as you need phones on charge unnecessarily. (but remember to cover the elements if you’re using an electric kettle). � Always turn off the lights when you are last to leave a room. � A dripping hot water tap wastes energy and in one week wastes � If possible turn your thermostat down. enough hot water to fill half a bath, Reducing your room temperature by 1°C so fix leaking taps and make sure ° could cut your heating bills by up to they’re fully turned off! 1 10 percent. � When replacing light bulbs use energy saving light bulbs. They last up to 10 times longer than ordinary bulbs. 60 Stopping smoking NHS 111 service 61

f you need medical help fast but it is not life threatenin call

hat is If you need medical help fast but it’s not a life-threatening situation, you can now call the new NHS number. When you call , a trained adviser will ask you uestions to find out what’s wrong, give you medical advice and direct you to someone who can help you, like an out-of-hour doctor or a community nurse.

If the adviser thinks your condition is more serious, they will direct you to hospital or send an ambulance. If you don’t speak English, tell the adviser what language you want to speak and they will get you an interpreter. You can call any time of the day. The call is free. hen do I use it You should only call 999 in an emergency for example, when someone’s life is at risk or someone is seriously inured or critically ill.

Call if you need medical help fast, but it’s not life-threatening for example, if you: • think you need to go to hospital • don’t know who to call for medical help • don’t have a GP to call • need medical advice or reassurance about what to do next

For health needs that are not urgent, you should call your GP.

If a health professional has given you a number to call for a particular condition, you should continue to use that number. ho can use it The NHS number is currently available in all of England and Scotland.

If you want to take steps to stop smoking visit: www.nhs.uk/live-well/quit-smoking/take-steps-now-to stop-smoking/ ore information For more information on where the NHS 111 service is available or to get this leaﬂet in other languages, visit www.nhs.uk/111 62 How to avoid falls How to avoid falls 63

Safety Tips Simple solutions � Keep yourself A fresh look at your home to spot Simple solutions hydrated by drinking Potential problems areas where you could trip. Could Everyday items could be kept water/liquids, at least little you move around more freely if As we grow older, we within easy reach on racks or and often. Especially when you rearranged the furniture, for become less physically able, in drawers rather than using you are feeling unwell. example? almost without noticing. It is cupboards that are too high � Keep warm � important to be aware of these or low. Remove loose rugs from walkways. changes, then take action well in � Gripping something firm with � Changing the habit of putting advance to make sure they don’t one hand to steady yourself “things to go up” on the stairs. lead to fall accidents. when bending or reaching up � Doing away with slippery floors. At any time of life, a fall can cause � A letter box cage, and a shelf There are good kitchen and Tripping and slipping serious injury, loss of mobility and or upturned box for deliveries. bathroom carpets these days. Be aware that our reactions independence. The older we get, � Power points moved to a Clean up spills straight away. get slower as we age, just the harder we fall. comfortable height for you. � Strong non-slip shoes. � Pausing for a moment before enough sometimes to turn a Common causes � More care on the garden path. getting out of a chair or bed. minor trip into a nasty fall. � Temporary loss of balance. � Buy rock salt before the winter � Strong lightweight step ladders frosts. � Attempting to bend for high level jobs like curtain too low. hanging or changing light � Stretching too high. bulbs. � Stand up too quickly. � You need to plan to avoid Simple solutions temptation Why not change your light bulbs Unable to see properly from 60 to 100 watts? It will hardly Our eyesight tends to get worse, affect the running costs. � A bedside light which is easy to Simple solutions or slower to react to light and darkness, as we get older. switch on in the dark. � Have a firm handrail on both sides � Two-way light switches at the top of the stairs. Balance and bottom of the stairs. � Bath rails need to be strong and � Give yourself time to get used to Everybody loses their in the right position for you by the balance or trips occasionally, bifocal glasses when you get them. bath, shower and toilet. but with something steady to � Take special care on the stairs. � Consider what you can hold onto hold onto you could avoid a in the kitchen. If there is nothing, fix � Please use your lights. Don’t creep painful accident. a sturdy rail or grab handle. around in the dark. It’s better and cheaper in the long run to use � Have a chair or flat surface lights than to have a fall. ready to sit on in the kitchen and bedroom just in case you feel faint. 64 Healthy eating 65 5 ‘TOP TIPS’ TO…

� About 8 in 10 deaths from major diseases, for example cancer and Eat more healthily. coronary heart disease are linked to choices people make in their lives, 1. Compare your diet to the Eatwell plate, how does such as smoking and not eating healthily. it compare? � Reducing salt intake to the recommended 6gms a day for adults would contribute to a 17% reduction in high blood pressure in the UK population. 2. Eat more fruit and vegetables. It doesn’t have (BHF, 2006) to be expensive, remember tinned, frozen and � 1 in 5 Britons eats the recommended 5 portions of fruit and dried fruit and vegetables are good and it’s vegetables a day. also cheaper to eat foods in season. (World Cancer Research Fund) 3. Most of our salt intake comes from processed foods, try to reduce these and check food labels.

4. You can reduce fat in your diet in a number of ways, cut off visible fat from meat, spread fats more thinly, cut down on fatty and sugary snacks, choose lower fat options, use less fat when cooking.

5. Fish is a good food, oily fish such as sardines and mackerel are inexpensive too. Is the Eatwell for me This does not apply to children under the age of 2 because they have different nutritional needs.

Anyone with special dietary requirements or medical needs should check with a registered dietitian or their GP services whether the ‘Eatwell Plate’ is suitable for them. 66 Healthy lifestyles 67

�Adults should aim to be moderately active for 30 minutes on 5 (or more) 1. Try to reduce time spent days of the week. � 70% of the population are not www.nhs.uk/change4life just sitting. �For children the message is one hour active enough to benefit their health, 2 . Increase your everyday of moderate activity each day. that is 6 in 10 men and 7 in 10 women. activity: hand wash your car, � The 30 minutes can be broken down (BHF, 2007) do more housework into 3x10 or 2x15 minute slots. � Almost 40% of deaths from coronary heart and gardening. �‘Moderate’ describes an activity that disease are due to inactivity. 5 ‘TOP TIPS’ FOR... 3 . Choose the stairs not the will slightly increase your heart rate (BHF, 2007) Increasing your lift and aim to climb them physical activity. and makes you feel warmer. � Increasing physical activity levels in the population 10 times a day. � will have a positive impact on the prevention It’s easier than Whilst being active you should be 4 . Take a couple of lunchtime of illness and quality of life. you think! able to talk comfortably. walks in your week, you could � Walking is a great way to be more � Increased physical activity has a positive impact use a step-o-meter to count active in day to day life. on reducing stress, improving sleep and your daily steps. increasing social activity and self-esteem. 5 . Park in the space furthest � In Coventry only 20% of people are away from the supermarket. active enough to benefit their health. (Lifestyle Comparators, 2008) NB. Certain people with health conditions should be advised to check with their GP before taking exercise. Split it into smaller times...... to fit within your daily routine.

For more information and support visit

www.nhs.uk/change4life British Heart Foundation www.bhf.org.uk 68 Drug use and classifications 69

If you are caught in possession of, using, manufacturing or supplying drugs you In the UK it is against the law to use, possess, manufacture or sup- are breaking the law and could face imprisonment and/or a fine. The table ply any controlled substances. below shows you some examples of the sentence or fine you could expect.

Drug Classifications Maximums Penalties

Some people take drugs for many different reasons including Class Examples Possession Supply and production � Enjoyment. Class A Crack Cocaine, 7 years in prison an Up to life in prison, � Because their friends take drugs. Cocaine, Ecstasy unlimited fine or both an unlimited fine (MDMA), Heroin, or both � Boredom. LSD Magic Mushrooms, Methadone � They believe it to be fashionable. Methamphetamine (Crystal Meth) � They can buy them cheaply. Class B Amphetamines 5 years in prison an Up to 14 years in � Curiosity. (speed), Barbituates, unlimited fine or both prison, an unlimited Cannabis, fine or both � To escape traumas or problems. Codeine, Ketamine, Methylphenidate (Ritalin), synthetic cannabinoids, Synthetic cathinones) eg mephedrone, People who take drugs do not methoxetamine) always have an understanding of Class C Anabolic Steroids, 5 years in prison an Up to 14 years in the risks/effects of the drugs they are Minor Tranquillizers, unlimited fine or both prison, an unlimited Rohypnol, (except anabolic fine or both taking. GHB(Gamma- steroids - it’s not an Side effects of drug taking can include Hydroxybutyric acid), . offence to possess them for personal use) � Heart attacks. Temporary Class Some methylphenidate None, but police Up to 14 years in � Drugs* substances (ethylpheni- can take away a prison, an unlimited Strokes. date, 3,4-dichlorometh- suspected temporary fine or both � Breathing problems. ylphenidate (3,4-DCMP), class drug methylnaphthidate (HDMP- � Hepatitis or HIV through injecting drugs. 28), isopropylphenidate (IPP or IPPD), 4-methylmeth- � Overdoses. ylphenidate, ethylnaph- thidate, propylphenidate) � Depression, anxiety and paranoia. and their simple derivatives � Addiction to the drug. � Affects their co-ordination and sense How would I know if someone close to me has a problem with drugs? Look out for signs such as: of danger. They may be more likely to have an accident. � Sudden mood changes. � Money going missing. � Loss of appetite. � Sleepiness/drowsiness. � Suspicious behaviour. � Lack of interest � Missing school or work. in hobbies. 70 Alcohol and safe limits 71

The low risk weekly guidelines Glass of red, white or rose wine What should I do if � Don’t panic. It can be a bit tricky to (ABV 13%) someone close to � Don’t blame yourself. understand and remember how Small 125ml glass Standard 175ml large 250ml glass me is taking drugs? � Learn about drugs. much alcohol is in drinks, and � Talk to them, listen and give them support. how this can affect our health. The low risk guidelines can help � Don’t bully, lecture or scare. with this, if you choose � Remind them of the risks and legal consequences. to drink.

No-one can say that drinking 1.6 units 2.3 units 3.3 units GET HELP alcohol is absolutely safe, but by COCAINE ANONYMOUS sticking within these guidelines, 750ml bottle of red, white or rose wine you can lower your risk of Problem with alcohol or drugs? We have a way out. (ABV 13.5%) harming your health if you drink Cocaine Anonymous “Newcomer Meeting” most weeks: Every Tuesday 19.30 - 20.30 } Men and women are advised Salvation Army, William Booth Centre, not to regularly drink more Shadwell Street, Birmingham, B4 6HA 10 units than 14 units a week. per bottle Cocaine Anonymous Helpline: 0800 689 4732 } Spread your drinking over three Website: www.centralukca.co.uk days or more if you drink as Beer, lager and cider much as 14 units a week.

If you want to cut down how Regular lager 1.8 2.3 much you’re drinking, a good (ABV 4%) units units way to help achieve this is to � A universally have several drink-free days

accessible service for each week. Strong lager 2.2 3 anyone wanting help, LIVE CHAT (ABV 5.2%) units units information or advice 0300 123 6600 Counting the units Have a friendly, confidential about any aspect Once you’ve got the hang of of drugs. chat online from 2pm-6pm (UK) Extra strong If you want to talk, you can lager 3.5 4.5 on any day of the week. the low-risk guidelines, then (ABV 8%) � It is available 24 hours call FRANK, 24 hours a check how many units are in units units day, 365 days a year. a day, 365 days a year your usual tipple. “ABV” means the percentage of alcohol in Other drinks (ABV varies) � The service is free, the drink and you can often find confidential and EMAIL 82111 this information on the side of 25ml single spirit and mixer 1 unit operated by fully (ABV 40%) Whatever you want to know, the bottle or can. The amount of trained advisers FRANK will tell you, no Need a quick answer? Text a 275ml bottle of alcopop 1.5 units question and FRANK will text questions asked. alcohol in drinks can vary quite � (ABV 5.5%) The service can be you back. Email via website: widely, and it’s worth looking for accessed through a www.talktofrank.com versions of your favourite drinks number of channels Medical warning: if you have physical withdrawal symptoms that have less alcohol, which can (like shaking, sweating, or feeling anxious until you have a first including: drink of the day), you should take medical advice before stopping also be cheaper and often have completely as it can be dangerous to do this too quickly without less calories. proper advice and support. 72 Useful Contacts Useful Contacts 73 Websites In an Emergency dial 999 or 112 Know What’s General advice on all aspects of life Happening Where in the United Kingdom: You Live and Work For Non Emergencies contact: www.gov.uk West Midlands Fire Service If you live in the West Midlands and Carbon Monoxide Help Line Health Advice: www.wmfs.net would like to receive messages 0 84 5 835 1111 www.nhs.uk Refugee Council of information, crime alerts and Environmental Agency 3 Stone Road, Edgbaston, Highway Code: witness appeals local to you from www.gov.uk/highway-code 03708 506 506 Birmingham, B15 2HH your local police, please register www.gov.uk/government/ www.refugeecouncil.org.uk Housing Advice - Local Services: now at wmnow.co.uk organisations/environment-agency Tel: 0121 446 5118 www.gov.uk/browse/housing- This service is not for reporting localservices/council-housing- NHS British Red Cross crimes or incidents - to report Bradbury House, association 111 these please contact West 0800 22 44 88 7 Lowe Street, Camp Hill, Citizens Advice Bureau: Midlands Police on 101, www.nhs.uk Birmingham, B12 0ER www.citizensadvice.org.uk or 999 if an emergency. 0121 766 5444 Samaritans Driving www.redcross.org.uk Freephone 116 123 Driving and Vehicle Licensing Agency: West Midlands Victim Support Email [email protected] National Grid 24 hour www.gov.uk/government/ www.samaritans.org Gas Emergency Service organisations/driver-and-vehicle- Get help from your local team. 0800 111 999 If you’ve been affected by crime, ChildLine licensing-agency call your local victim care team in 0 8 0 0 11 11 Severn Trent Water West Midlands Police: 0800 783 4444 the West Midlands on The Silver Line www.west-midlands.police.uk (24hr emergency) 0300 303 1977 (Helpline for older people) 0800 4 70 80 90 South Staffs Water RSPCA - 0300 1234 999 Lines are open: (24 hours a day, every day) 0800 389 1011 www.rspca.org.uk/home 8am - 8pm Monday to Friday If you notice an animal in distress, you 9am-5pm Saturday to Sunday. should contact the RSPCA for advice My Useful No’s and guidance. You should only GP contact the Fire Service via 999 if the animal is physically trapped. Dentist

Opticians Loan Sharks Information For confidential help and advice contact the illegal Money Lending Team on 0300 555 2222 (local call rates, including inclusive minutes from mobiles) Email: [email protected] www.stoploansharks.co.uk Report a lender online. 74 Notes Notes 75

......

...... PRIVACY STATEMENT Date of Safe & Well Visit: ______Under the Fire and Rescue Services Act 2004, West Midlands Fire Service has a duty Referrals to our partner organisations to promote fire safety as one of its core functions by providing advice, education and To help you to improve your fire safety, WMFS will be making the following community safety interventions to reduce the incidences of fires. We provide advice on fire safety in the home, and this is achieved by offering ‘Safe & Well’ visits. To do this, referrals on your behalf: - we collect information about you (including your name, date of birth, gender and Name of person referred Referral to (organisation name) Referred for the following service ethnicity) and your risk and vulnerability to fire (including details about your property, Eg. Mrs Smith Age UK Access to trusted trader scheme lifestyle and health and wellbeing). We will use this to help you to reduce the risk of fire and to help you understand what you should do if a fire occurs. We may also use automated decision making to prioritise visits for people at the most significant risk, based on the answers you give us. We recognise that information we receive from you, particularly about your health and wellbeing, is more sensitive. We only collect the minimum amount that enables us to adequately assess all risk factors that might make you more vulnerable to fire and other incidents in your home. Our legal basis for processing and sharing this A copy of the WMFS Safe & Well privacy notice can be found on the page information is to undertake our public task as set out in the legislation referred to above. opposite of this Safe & Well Booklet. The privacy notice provides information The Equality Act 2010 places a duty on West Midlands Fire Service to serve all about how WMFS uses your data and information and the legal basis on communities equally and to the highest standards in line with the ‘Fire and Rescue which we do this. Service Equality and Diversity Strategy’. This is why we collect diversity information Suggested contacts (including ethnic origin, gender, sexual orientation and disability status). We also suggested that you contact the following organisations for further We work closely with other organisations who may be able to assist you further help, advice or support:- in reducing your risk and vulnerability to fire and, who provide help such as falls prevention or smoking cessation. If we consider it appropriate to share your Name of organisation Contact details For help with the following: information with our partner agencies, we will tell you who we are sharing this Eg. Your landlord 0121 234 5678 Repair to front door lock information with and why. If you were referred to us by another organisation with whom we have an information sharing or partnership agreement, we might make the outcomes of our visit available to them. This is to enable them to understand how best to assist you in reducing any outstanding risks. West Midlands Fire Service is required by law to contact other agencies, usually relating to crime or where there is a severe risk to personal safety, abuse or neglect and we feel Other action advised that making a safeguarding referral to Adult or Children’s Services is appropriate. We advised you to take the following action to reduce risks we identified Any information that would indicate a risk to life or property that is collected during a at our visit:- Safe & Well visit may be used by operational personnel during an incident, helping to protect life and property. Area Risk How you can make this safer: We keep this information for as long as it is needed to help prevent death or injury Eg. Living room Overloaded sockets Replace extension block with surge protected by fire. The current retention period, however, is six years. adapter (flat type), run heater from a For further information on how your information is used, how we maintain the security separate socket. of your information and your rights to access the information we hold on you, please contact: The Data Protection Officer, West Midlands Fire Service, 99 Vauxhall Road, Birmingham, B7 4HW If the Data Protection Officer is not able to resolve the issue you have the right to make a complaint under our own complaints procedure. Further information is available on our website at www.wmfs.net/contact-us. You can also escalate the matter to the Information Commissioner’s Office. Additional information is available on their website at www.ico.org.uk DISCLAIMER

Whilst care has been taken to ensure that the information contained in this publication is accurate at the time the information was produced, the information is intended to provide general guidance and advice only and does not constitute electrical engineering or other professional advice.West Midlands Fire and Rescue Authority and the other authors of the information do not, therefore, claim that it is complete or that it necessarily applies in all individual circumstances. It should not be acted on without full understanding of your current circumstances and needs and you should therefore rely upon your own inspections, test, surveys and professional advice.

West Midlands Fire and Rescue Authority do not offer any undertaking or guarantee, either expressly or implicitly, including liability towards third parties, regarding how correct, complete or up to date the contents of this booklet are and reserve the right to make changes to the contents of this booklet. West Midlands Fire and Rescue Authority and the other authors of the information will not be held liable or responsible for any loss, damage or inconvenience resulting from the reliance on the information. However, this does not affect any liability that cannot be excluded or limited under applicable law.

As the result of a Safe & Well Visit, where appropriate, West Midlands Fire and Rescue Authority will supply equipment, including smoke alarms certified to the British Standard. The equipment is supplied at your request and specification and in agreeing to such supply you confirm that save as to any liability that cannot be excluded or limited under any applicable law West Midlands Fire and Rescue Authority shall have no liability under any warranties, conditions or terms relating to fitness for purpose, merchantability or condition of the goods The detection equipment will be covered by the manufacturer’s warranty but the future maintenance and replacement shall remain the responsibility of the recipient. West Midlands Fire and Rescue Authority, itself, cannot be held responsible for any defect in the equipment and therefore disclaim all liability in the event of it failing to perform satisfactorily, or at all. If you have any technical problems with your newly installed detection equipment please contact the manufacturer, contact details on detection equipment installed.