THE COUNTYWIDE 9-1-1 PLAN
CUYAHOGA COUNTY, OHIO
This page left intentionally blank
2 | Page
9-1-1 PLANNING COMMITTEE
The 9-1-1 Planning Committee has been working consistently over the past year to support Cuyahoga County’s commitment to public safety and regionalism.
The County of Cuyahoga 9-1-1 Planning Committee was established on July 1, 1985 by the Cuyahoga County Board of County Commissioners (Resolution No. 523321) pursuant to Section 5507.07 (formerly 4931.43) of the Ohio Revised Code (ORC). The resolution was subsequently amended by the Cuyahoga County Board of County Commissioners (Resolution No. 526327).
The 9-1-1 Planning Committee is made up of five (5) voting members and is responsible for maintaining and updating the countywide 9-1-1 Plan. The countywide 9-1-1 Plan addresses the countywide 9-1-1 system that is in use in Cuyahoga County.
On May 10, 2006, the 9-1-1 Planning Committee convened to approve a revised Cuyahoga County 9-1-1 Plan as required by ORC 5507.01 - 5507.34 in order to approve configuration for processing 9-1-1 cellular/wireless calls in Cuyahoga County.
In January 2011, significant changes were made to the former Cuyahoga County government structure. Specifically, under the new governmental structure, the charter established an Executive / Council form of government (eliminating the Board of County Commissioners and all elected offices, except the County Executive and the County Prosecutor).
In August 2011, as a result of the changes in government, the 9-1-1 Planning Committee reconvened to assess the current 9-1-1 Plan under the new governmental structure. The purpose was to ensure the current plan was meeting the needs of Cuyahoga County and to update the plan where necessary (ORC 5507.12).
This plan incorporates all of the necessary objectives and standards necessary to meet the requirements set forth by ORC 5507. As such, the 9-1-1 Planning Committee is adopting this revised version as a replacement for all other versions of a “The Countywide 9-1-1 Plan: Cuyahoga County, Ohio.”
3 | Page
ADOPTION
This document titled “The Countywide 9-1-1 Plan; Cuyahoga County, Ohio” is adopted by the 9- 1-1 Planning Committee pursuant to the requirements specified in Section 5507.07 (formerly 4931.43) of the Ohio Revised Code.
______Cuyahoga County Executive Edward FitzGerald
______City of Cleveland Mayor Frank G. Jackson
______City of Parma Mayor Tim DeGeeter
______Mayors and City Managers Association Representative Mayor Joseph Cicero, City of Lyndhurst
______Township Trustee Trustee Sherri Lippus, Olmsted Township
4 | Page
Adopted by the 9-1-1 Planning Committee / Record of Changes
Version Date Description / Changes
1.0 Initial Plan March 24, 1986 Creation of document.
2.0 May 10, 2006 Updates to reflect the processing of Wireless 9-1-1 calls.
3.0 February 26, 2013 Updates to reflect new consolidated PSAPs, new County governmental structure, updated PSAP territory index and updated 911 Fund disbursements.
Version X.0 – Major Revision
Version X.I – Minor Revision
5 | Page
ACKNOWLEDGEMENTS
STAFF
Brandy Carney Operations Manager Office of Emergency Management/CECOMS
Nancy Kolcan 9-1-1 Coordinator Cuyahoga Emergency Communications Systems (CECOMS)
Vallerie H. Propper Assistant Deputy Chief of Staff, Justice / Special Assistant Cuyahoga County
Michelle Norton Administrative Assistant II Office of Emergency Management
COMMITTEE ALTERNATES
Norberto Colón Deputy Chief of Staff / Safety Director Cuyahoga County
Martin Flask Safety Director City of Cleveland
Greg Baeppler Safety Director City of Parma
6 | Page
INDEX
9-1-1 Planning Committee ...... 3 Adoption ...... 4 Record of Changes ...... 5 Acknowledgments...... 6 Index ...... 7 Document’s Purpose and Scope ...... 8 9-1-1 Amended Plan Approval Requirements ...... 8-9
SECTION 1.0 – HISTORY ...... 10 1.1 The 9-1-1 System ...... 11 1.2 Costs ...... 11
SECTION 2.0 – ENHANCED 9-1-1 DESCRIPTION ...... 11
2.1 Liability ...... 12 2.2 Public Safety Answering Point ...... 12-13 2.3 PSAP Equipment ...... 14 2.4 PSAP Features ...... 15-16
SECTION 3.0 – COSTS ...... 17
3.1 Network ...... 17 3.2 Public Safety Answering Point ...... 18
SECTION 4.0 – WIRELESS ENHANCED 9-1-1 PSAP ...... 18
4.1 Establishment of Service ...... 18 4.2 Wireless Enhanced 9-1-1 Network ...... 19 4.3 Wireless 9-1-1 Costs ...... 20 4.4 Wireless 9-1-1 Government Assistance Fund ...... 21 4.5 Cuyahoga County 9-1-1 Fund Disbursements ...... 21
SECTION 5.0 – PUBLIC SAFETY ANSWERING POINT (PSAP) TERRITORIES AND COMMUNICATIONS DESCRIPTION ...... 22-23
Appendix A – PSAP Territory Index ...... 24-73 Appendix B – Primary, Secondary and Alternate PSAP ...... 74 Appendix C – Wireless Carriers Operating in Cuyahoga County ...... 75 Appendix D – Glossary ...... 76-81
7 | Page
PURPOSE AND SCOPE
This amended document has been prepared pursuant to the requirements specified in Sections 5507.01 (formerly 4931.40) through 5507.99 (formerly 4931.50) of the Ohio Revised Code. Its purpose is to provide the Cuyahoga County Executive and Council, municipal corporations, and board of townships trustees with the required written description of the County 9-1-1 Plan as prepared by the 9-1-1 Planning Committee.
9-1-1 AMENDED PLAN APPROVAL REQUIREMENTS
The Plan will be modified and amended as needed with respect to new information, emerging technologies, and accumulated experiences. The Plan is an evolving document that will be continuously revised to reflect updates to the Wireless E9-1-1 systems. Cuyahoga County is committed to working with the local jurisdictions in support of the development of the most effective and efficient implementation and funding of E9-1-1 services within the County and updating the 9-1-1 service infrastructure to improve public emergency communications services in a wireless mobile society.
In accordance with Senate Bill 9 and Section 4931.45 (5507.12) of the Ohio Revised Code, this 9-1-1 Amended Plan was placed in effect upon receiving approval by the 9-1-1 Planning Committee. The composition of this Committee is as follows:
1. Cuyahoga County Executive or Designee 2. Mayor of the City of Cleveland or Designee 3. Mayor of the City of Parma or Designee 4. Mayor appointed by the Mayors and City Managers Association 5. Township Trustee appointed by the Mayors and City Managers Association
In addition, the 9-1-1 Planning Committee convened the 9-1-1 Technical Advisory Committee, which is responsible for assisting in planning the Countywide 9-1-1 system, approving the plan, and approving major changes and updates to the plan. The Planning Committee may convene, amend, or dissolve the Technical Advisory Committee as necessary.
Pursuant to Section 5507.12 of the Ohio Revised Code, this Final Plan shall be amended if approval is received from the Cuyahoga County 9-1-1 Planning Committee.
An amended final plan is required for any of the following purposes: . Expanding the territory included in the county-wide 9-1-1 system; . Upgrading any part or all of a system from basic to enhanced wireline 9-1-1;
8 | Page
. Adjusting the territory served by a Public Safety Answering Point; . Re-prescribing the funding of Public Safety Answering Points as between the alternatives set forth in division (B)(5) of Section 4931.43 (5507.07) of the Revised Code; . Providing for wireless enhanced 9-1-1; . Adding a telephone company as a participant in a county-wide 9-1-1 system after the implementation of wireline 9-1-1 or wireless enhanced 9-1-1; . Providing that the state highway patrol or one or more Public Safety Answering Points (PSAP) of another 9-1-1 system function as a Public Safety Answering Point (PSAP) or points for the provision of wireline or wireless 9-1-1 for all or part of the territory of the system established under the final plan, as contemplated under division (J) of section 4931.41 (5507.03) of the Revised Code; . Making any other necessary adjustments to the plan.
If this approval is obtained, the Public Safety Answering Point (PSAP) Territories and the Primary Public Safety Answering Point (PSAP) shall be implemented as specified in the Final Plan.
In addition, as consolidation efforts are beginning in Cuyahoga County, it is a requirement of the plan that communities considering consolidation / adjusting the territory served by a PSAP, must inform the 9-1-1 Planning Committee of such efforts. As required by Ohio Revised Code, the 9-1-1 Planning Committee must approve all adjustments in territories served by a PSAP.
9 | Page
1.0 HISTORY
The concept of a three-digit uniform emergency telephone number has existed for decades in the United States and for even longer in Great Britain and other European countries. In 1967, a Presidential Advisory Commission recommended establishment of a common nationwide telephone number for public use in an emergency. In 1968 the digits 9-1-1 were reserved for this purpose. Later that same year, the first 9-1-1 call was placed from the Haleyville City Hall in Alabama to the city’s police station.
In the late 1970’s technological advances in communications led to the development of Enhanced 9-1-1 or E9-1-1. The ability to automatically identify the location of a caller made E9- 1-1 an even more attractive system for urban, multi-jurisdictional areas.
The first Phase I system (wireless calls display caller’s phone number and address of receiving antenna tower) in the United States was introduced in Allen County, Indiana on March 31, 1998. On October 20, 2001, the first Phase II wireless E9-1-1 service (wireless calls display the caller’s phone number and the location of the caller by latitude and longitude within a few hundred feet) was put into place at a communications center in Lake County, Indiana.
Next Generation 9-1-1 or NG9-1-1 refers to an initiative aimed at updating the 9-1-1 service infrastructure in the United States and Canada to improve public emergency communications services in a wireless mobile society. In addition to calling 9-1-1 from a phone, it intends to enable the public to transmit text, images, video and data to the 9-1-1 center (PSAP).
10 | Page
1.1 THE 9-1-1 SYSTEM
Under the Enhanced 9-1-1 system in Cuyahoga County, persons in need of police, fire and/or emergency medical services will only have to dial 9-1-1 in order to obtain these services. Under the Enhanced 9-1-1 system, all 9-1-1 calls originating in a defined geographic area or Public Safety Answering Point (PSAP) Territory will automatically be routed to the appropriate PSAP. The Cuyahoga County has been divided into 45 such PSAP Territories. In addition, the Enhanced 9-1-1 System will display at the Primary PSAP, if appropriately equipped, the Automatic Number Identification (ANI) and Automatic Location Identification (ALI) from which the 9-1-1 call is originating.
1.2 COSTS
The costs of the 9-1-1 system relate to the installation and ongoing maintenance of the 9-1-1 Network, its Data Base Management System (DBMS) and to the PSAP Equipment. When this plan was initially approved, the estimated cost of installing the 9-1-1 Network and establishing its Data Management System (DBMS) was $3,650,218.00. The annual cost of maintaining the 9- 1-1 Network and establishing its Data Base Management System (DBMS) was estimated to be $938,856.00 in 1986. The State of Ohio gave the then Ohio Bell Telephone Company a tax credit for the installation cost of the 9-1-1 Network and its Data Base Management System (DBMS).
The PSAP equipment cost is directly dependent on what equipment is installed at the PSAPs. The manner in which the PSAPs are equipped will determine which Enhanced 9-1-1 features will be available at the PSAPs. The municipal corporations and the townships are responsible for all costs associated with PSAP equipment and will be sole authority as to how each PSAP is equipped.
2.0 ENHANCED 9-1-1 DESCRIPTION
In all North American jurisdictions, special privacy legislation permits emergency operators to obtain a 9-1-1 caller’s telephone number and location information. This information is gathered by mapping the calling phone number to an address in a database. This database function is known as Automatic Location Identification (ALI). The PSAP may also receive Automatic Number Identification (ANI) information. The database is generally maintained by the local telephone company, under contract with the PSAP. Each telephone company has its own standards for the formatting of the database. Most ALI databases have a companion database known as the Master Street Address Guide (MSAG). The MSAG describes address elements including the exact spellings of street names, and street number ranges and
11 | Page
establishes ENS’s (Emergency Service Number) and ESZ’s (Emergency Service Zone) for selective routing.
In Cuyahoga County, this database is owned by AT&T and maintained by Intrado through agreement with AT&T. The County 9-1-1 Coordinator assists in maintaining this database and updating changes within each jurisdiction through Intrado.
All Territories in the County of Cuyahoga receive Enhanced 9-1-1 Services.
2.1 LIABILITY
The issue of civil liability for damages which may result from the establishment and operation of Enhanced 9-1-1 service is addressed in the Ohio Revised Code Section 4931.49 (5507.32(A)(1)). This section provides that the State of Ohio, the Ohio State Patrol, any subdivision participating in an E9-1-1 system and any officer, agent or employee or independent contractor of the state or participating subdivision or regional council of governments, is not liable for damages in a civil action for injuries, death or loss to persons or property arising from any act or omission, except willful or wanton misconduct, in connection with developing, adopting or approving a Final Plan or otherwise bringing into operation an E9- 1-1 system.
2.2 PUBLIC SAFETY ANSWERING POINT
Public Safety Answering Point or “PSAP” is the location to which a 9-1-1 call is routed for answering. The following paragraphs identify and define the various types of PSAP’s and define the term “PSAP Territory”.
PRIMARY PSAP The Primary PSAP is the PSAP to which the 9-1-1 call is initially routed for answering. A primary PSAP must be staffed 24 hours per day and 7 days per week. There is a “Night Service” option under which all calls will automatically be transferred to the PSAP’s Alternate. There can only be one Primary PSAP per PSAP Territory. Refer to Appendix A for a list of the Primary PSAP’s in Cuyahoga County.
SECONDARY PSAP The PSAP to which the Primary PSAP may transfer 9-1-1 calls. A Secondary PSAP may be a Primary PSAP in a different PSAP Territory, and may serve as a Secondary PSAP for a number of Primary PSAP’s. Appendix A identifies the Secondary PSAPs within Cuyahoga County.
12 | Page
ALTERNATE PSAP The PSAP to which 9-1-1 calls are routed when the lines are busy or there is an equipment failure at the Primary PSAP. Every Primary PSAP must have an Alternate PSAP which must be staffed 24 hours per day and 7 days per week. An Alternate PSAP may be a Secondary PSAP in the same PSAP Territory or a Primary or Secondary PSAP in a different PSAP Territory. Refer to Appendix A for a listing of Alternate PSAPs. Refer to Subsection 2.4 for additional information on the Alternate Routing feature.
DEFAULT PSAP The PSAP which the 9-1-1 calls are routed when the Enhanced 9-1-1 System cannot determine the PSAP Territory which the 9-1-1 calls are originating from and thus, the Primary PSAP to which the 9-1-1 calls should be routed. THE CECOMS CENTER PSAP SHALL SERVE AS THE DEFAULT PSAP FOR THE ENTIRE COUNTY.
Upon approval of the Cuyahoga County 9-1-1 Revised Plan at the conclusion of one year from the date legislation takes effect and after all technical and training costs have been paid, funds from the Wireless Government Assistance Fund may be used for personnel costs for the CECOMS Center. This funding is permissible provided it is necessary for wireless 9-1-1 call processing, coordination and administration and after completing a certification process administered by the state 9-1-1 Coordinator.
At such time if the Wireless 9-1-1 government Assistance Fund ceases to exist or no longer provides funding, the Cuyahoga County wireless 9-1-1 fund is no longer capable of financially supporting wireless 9-1-1 in Cuyahoga County, the 9-1-1 Planning Committee will make a recommendation to the Cuyahoga County Executive.
PSAP TERRITORY The geographic area from which all 9-1-1 calls are routed to, and the Primary PSAP they are routed to. The geographic area is defined in the Master Street Address Guide (MSAG). The MSAG is a tabular map of the streets and roads within the county and shows the Emergency Service Number (ESN) and Emergency Service Zone (ESZ) that has been assigned by the County 9-1-1 Coordinator. The ESN and ESZ are codes that determine which PSAP the 911 call will be routed to. Refer to Section Five for a list of the PSAP Territories and the communities included in each.
13 | Page
2.3: PSAP EQUIPMENT
The equipment installed at the PSAP determines the Enhanced 9-1-1 features (see Subsection 2.3) that will be available to the individual answering the 9-1-1 calls. At a minimum, no equipment other than a regular telephone is needed. To take advantage of all the Enhanced 9- 1-1 features, the PSAP will need both ANI and ALI Equipment. In addition, a printer may be installed at a PSAP to provide a hard-copy record of the 9-1-1 call activity. The following paragraphs describe the Enhanced 9-1-1 equipment.
ANI EQUIPMENT The Automated Number Identification (ANI) equipment is needed for the 9-1-1 System to display at the PSAP the telephone number from which the 9-1-1 call is being made, and for the alternate Routing Call Transfer, Forced Disconnect, Call Hold, Call Return and Hard Copy Record features (see Subsection 2.4).
The minimum ANI equipment for a PSAP is the ANI controller, the ANI Transfer/Display unit and a regular telephone instrument on which the call is actually answered. In addition, an ANI auxiliary controller and ANI additional trunk equipment may be required depending on the number of incoming trunk lines and the number of ANI Transfer/Display units at the PSAP.
ALI EQUIPMENT The Automated Location Identification (ALI) Equipment is needed in order for the 9-1-1 System to display at the PSAP the address from which the 9-1-1 calls are originating.
The ANI equipment is a prerequisite for the ALI equipment which, at a minimum, would consist of an ALI controller and the ALI display unit. In addition, ALI miscellaneous wiring is needed for each ALI display unit. Also, an ALI auxiliary controller may be needed depending on the number of ALI display units at the PSAP.
For those communities considering a Computer Assisted Dispatch (CAD) system, the ALI display unit and the ALI miscellaneous wiring is displaced by the CAD System’s visual display terminal.
PRINTER It is possible to connect a computer printer to the ANI controller to provide a hard copy record of the 9-1-1 call activity (see Subsection 2.4). The level and volume of 9-1-1 call activity at the PSAP will determine the print speed required on the hard copy printer.
With just the ANI equipment, the printer will print the number from which the 9-1-1 call is made, the date of the 9-1-1 call, and the times of the call ring, call answer, call transfer and/or
14 | Page
call termination. With the ANI and ALI equipment, the printer will print on demand the address from which the call is being made.
TRUNK LINES A community may reduce the number of present trunk lines they have for incoming emergency calls. However, a community must maintain at least one seven digit telephone number and the related trunk lines.
2.4: PSAP FEATURES
The enhanced 9-1-1 features route the 9-1-1 call to the Primary PSAP for the PSAP Territory in which the 9-1-1 calls are originated. This feature will be provided to all communities independent of how their Primary PSAP is equipped.
SELECTIVE ROUTING This feature automatically routes the 9-1-1 call to the Primary PSAP for the PSAP Territory in which the 9-1-1 calls are originated. This feature will be provided to all communities independent of how their Primary PSAP is equipped.
NOTE: The Enhanced 9-1-1 System will supplement and not supersede the capabilities of a community’s present telephone system.
AUTOMATIC NUMBER IDENTIFICATION (ANI) This feature displays the telephone number from which the 9-1-1 calls are being made on the ANI Transfer/Display unit at the PSAP.
AUTOMATIC LOCATION IDENTIFICATION (ALI) This feature displays the telephone number, address, type of telephone (residential, business, pay phones) from which the 9-1-1 call is being made, and the police, fire and emergency medical service providers for this address on the ALI display unit at a PSAP.
ALTERNATE ROUTING If the 9-1-1 lines are busy at the Primary PSAP, this feature will automatically route the 9-1-1 call to the 7-digit telephone number at the Primary PSAP.
If there is an equipment or line failure at the Primary PSAP, this feature can route the 9-1-1 call to the Alternate PSAP defined for the Primary PSAP.
15 | Page
DEFAULT ROUTING When the 9-1-1 System cannot determine the PSAP Territory from which a 9-1-1 call is originating and thus, the Primary PSAP to which the 9-1-1 calls are to be routed, this feature will automatically route the 9-1-1 call to the Default PSAP for answering. The Default PSAP will answer the 9-1-1 call, determine the nature and location of the emergency and will contact via telephone or radio the appropriate dispatch center for the dispatching of the appropriate emergency unit. THE CECOMS CENTER PSAP SHALL SERVE AS THE COUNTY-WIDE DEFAULT PSAP.
CALL TRANSFER When the Primary PSAP is not responsible for dispatching the appropriate emergency units, this feature of the ANI Transfer/Display unit is used to transfer via “one-button-transfer” the 9-1-1 calls to the PSAP or the telephone at the appropriate dispatch location. The ANI Transfer/Display unit has the capacity of eight pre-programmed “one-button-transfers”. When the 9-1-1 call is transferred, the primary PSAP operator can stay on the line or hang up.
If the Primary PSAP does not have an ANI Transfer/Display unit, it will be necessary for the PSAP Operator to transfer the 9-1-1 call via the regular telephone system or radio, or to take the information from the 9-1-1 caller if possible, and transmit it in some manner to the appropriate dispatch center.
CALL RETURN If a Primary PSAP with an ANI Transfer/Display unit routes a 9-1-1 call to an incorrect Secondary PSAP which is also equipped with an ANI Transfer/Display unit, the operator at the Secondary PSAP can return the call to the Primary PSAP or to another programmed PSAP via “one-button- transfer”.
If the PSAP incorrectly receiving a 9-1-1 call does not have an ANI Transfer/Display unit, then the operator must transfer the call to the appropriate PSAP via the regular telephone equipment.
CALL HOLD The operator at a PSAP can place a 9-1-1 caller on “hold”. The telephone number and address that displays will reappear on the display units at the PSAP when the 9-1-1 caller is taken off “hold,” provided the 9-1-1 caller has not hung up the telephone.
FORCED DISCONNECT
16 | Page
This feature of the ANI Transfer/Display unit permits the PSAP operator to clear a 9-1-1 line into the PSAP whenever necessary to prevent an individual(s) from tying up the 9-1-1 lines. It should be noted that the misuse of the 9-1-1 system is a felony.
HARD-COPY RECORD This feature permits the production of a hard-copy record of the 9-1-1 call activity, if the PSAP has at least the ANI equipment. Refer to subsection 2.3 for additional information on this feature’s capabilities.
3.0 COSTS
The cost of implementing and operating the 9-1-1 system relates to the 9-1-1 Network and its Data Base Management System (DBMS), and to the equipment installed at the Public Safety Answering Points (PSAP’s). This section defines these costs and indicates the entity responsible for them. It should be noted that Am. Sub. H.B. No. 491 specifies who is responsible for the various cost elements.
3.1 NETWORK
The initial 9-1-1 System required the installation of a separate trunk line network in the county and the installation of additional trunk lines at the PSAP. Some larger telephone sets were installed to provide additional line capacity at some PSAPs.
The Data Base Management System (DBMS) is AT&T’s computer system. It determines the telephone number from which the 9-1-1 calls are being made and the Primary PSAP to which the 9-1-1 calls are to be routed and then links the telephone number or the address and the emergency service providers for that address. The database is updated daily to assure the 9-1-1 System’s Selective Routing (SR), automatic Number Identification (ANI) and Automatic Location Identification (ALI) features provide accurate information.
The one-time cost of installing the 9-1-1 Network and establishing the Data Base Management System’s (DBMS) database in 1986 was estimated to be $3,650,218.00. The State of Ohio paid this cost via a tax credit to the then Ohio Bell Telephone Company. The estimated annual cost of maintaining the 9-1-1 Network and the Data Base Management System’s (DBMS) database was $938,856.00. In 1985, House Bill 491 was signed into law by Governor Celeste. It established a means for wireline telephone companies to recover the recurring costs of the 9-1- 1 network and maintenance through a tariff charged to each customer’s monthly bill. Today, all landline telephone subscribers in the County of Cuyahoga equally contribute to this ongoing
17 | Page
cost at the rate of $.12 per line per month. This tariff is collected by AT&T and is used for ongoing maintenance of their systems and databases.
3.2 PUBLIC SAFETY ANSWERING POINT
The Public Safety Answering Point (PSAP) costs are primarily related to the equipment installed and maintained at the Primary, Secondary and Default PSAP. Subsection 2.3 describes the various PSAP equipment and Section Four is based on the data obtained from the questionnaires completed by the communities, comments received on the “9-1-1 Implementation Proposal” in 1986 and is based on the PSAP having all of the Enhanced 9-1-1 features.
The installation and monthly lease costs provided in Section Four of the 1986 plan were for the lease of the ANI and ALI equipment from the then Ohio Bell Telephone Company pursuant to the P.U.C.O. tariff for this equipment. Included in these lease costs was the maintenance of the equipment.
The ANI and ALI equipment may be purchased, but not from the Ohio Bell Telephone Company. The estimated purchase price of a minimum ANI/ALI equipment configuration was $200,000- $250,000 plus approximately $600 per month for maintenance. The lease of this same minimum configuration was $18,526 in a one-time installation charge and $895 per month. A printer and installation is also required.
4.0 WIRELESS ENHANCED 9-1-1 PSAP
The U.S. Federal Communications Commission (FCC) has several requirements applicable to wireless or mobile telephones. All 9-1-1 calls must be relayed to a call center, regardless of whether the mobile phone user is a customer of the network being used. Wireless network operators must identify the phone number and cell phone tower used by callers, within six minutes of a request by a PSAP. Network operator’s in-service phones were required to be E9- 1-1 compliant by December 31, 2005. Additionally, wireless network operators were required to provide the latitude and longitude of callers within 300 meters, within six minutes of a request by a PSAP, by September 11, 2012.
4.1 ESTABLISHMENT OF SERVICE
In accordance with Sections 4931.40 (5507.01) through 4931.70 (5507.99) of the Ohio Revised Code, Cuyahoga County has implemented wireless enhanced 9-1-1 (E9-1-1) utilizing current
18 | Page
FCC, PUCO and/or the Ohio 9-1-1 Council requirements as soon as was reasonably possible after receipt of the first disbursement from the Wireless 9-1-1 Government Assistance fund.
Enhanced wireless 9-1-1 service was being implemented in 2 phases. The Cuyahoga County 9- 1-1 Planning Committee and the Cuyahoga County 9-1-1 Technical Advisory Committee is assisting in the coordination and implementation of Phase I and Phase II.
Phase I – Each wireless service provider was notified to the desired activation date that Cuyahoga County was requesting Phase I service. Each wireless service provider that operates in Cuyahoga County has been identified, the service provider towers and coverage area located, and call routing assignments have been determined based on tower location and sector. CECOMS and PSAP’s have the capability to receive the wireless caller’s callback number and tower location information under Phase I.
Phase II – Each wireless service provider was notified to the desired activation date that Cuyahoga County was requesting Phase II service. With Phase II E9-1-1 service, the PSAP’s have the capability to receive the wireless caller’s callback number, the tower address and the caller’s longitude and latitude coordinates based on the most current accuracy level required by FCC regulations.
As of August 30, 2012, the wireless carriers operating in Cuyahoga County are: AT&T, Cricket, Nextel, Revol, Sprint, T-Mobile and Verizon (See Appendix B).
Wireless service providers that establish new wireless telephone service within Cuyahoga County must make written notification to the Cuyahoga County 9-1-1 Coordinator and the Cuyahoga County 9-1-1 Planning Committee. Existing providers must notify the Cuyahoga County 9-1-1 Coordinator and the Cuyahoga County 9-1-1 Planning Committee of additions or changes to their network, including re-sectoring and additions/changes to/of the tower site.
4.2 WIRELESS ENHANCED 9-1-1 NETWORK
The CECOMS Center receives wireless enhanced 9-1-1 calls for Cuyahoga County. The CECOMS Center responds to the wireless calls by directly transferring and/or relaying the call or information to the appropriate jurisdictional emergency provider.
CECOMS has obtained separate trunking for the routing of wireless calls from the host local exchange company. All other connections to the telephone network will be in accordance with the Final 9-1-1 Plan.
19 | Page
Emergency 9-1-1 calls originating from cellular telephones within Cuyahoga County will be routed to CECOMS. CECOMS will then transfer the call, or otherwise relay the caller information to the appropriate primary PSAP. CECOMS systems provide the ability to transfer ANI/ALI information to the Primary PSAP when the call transfers.
As provided for in the Cuyahoga County Final 9-1-1 Plan, the Primary PSAP will respond to wireless calls by directly dispatching an emergency responder, by relaying a message to the appropriate jurisdictional emergency provider, or by transferring the call to the appropriate jurisdictional emergency provider.
All misdirected wireless calls will be administered in the manner identified in the Cuyahoga County Final 9-1-1 Plan for wireline calls.
4.3 WIRELESS 9-1-1 COSTS
Pursuant to Ohio Revised Code Section 4931.61 (5507.42), each wireless telephone number of a wireless service subscriber who has a billing address in this state will be assessed a charge of twenty-five cents per month to be expressly designated “State/Local Wireless-E9-1-1 costs.
The CECOMS Center currently functions as the central 9-1-1 wireless answering point and is responsible for associated costs and funding in serving as the central 9-1-1 wireless answering point. However, as PSAPs consolidate countywide, it is anticipated that they will answer their own wireless 9-1-1 calls.
CECOMS obtained additional trunking for the routing of wireless calls from the host local exchange company - AT&T. All other connections to the telephone network were made in accordance with the Cuyahoga County 9-1-1 Plan.
Additional costs were associated with moving to Phase II wireless enhanced 9-1-1. These costs included both non-recurring and recurring fees to the 9-1-1 host telephone company – AT&T. The County, with the funding provided, absorbed (and will continue to absorb) these costs for CECOMS.
Each PSAP should have the capability of mapping a call location by latitude and longitude. However, a uniform system is not currently in place due to costs associated with mapping and the technical capabilities of each PSAP. Currently, CECOMS uses Intergraph’s Commander Solution as mapping software. Using the Intergraph software, CECOMS can provide the County access to data through mapping software. Cuyahoga County is also working on a Location Based Response System (LBRS) project and county Geographic Information System (GIS),
20 | Page
centerline data and base maps of Cuyahoga County are being developed to be used at all PSAPs countywide.
4.4 WIRELESS 9-1-1 GOVERNMENT ASSISTANCE FUND
The passage of House Bill 361 on February 1, 2005, by the 125th Ohio General Assembly and signed by Governor Taft, created a funding mechanism for the establishment of enhanced wireless 9-1-1, or E9-1-1 service in Ohio. This legislation set forth a thirty-two cent charge to be assessed to each wireless phone number belonging to an Ohio subscriber. The charge began appearing on subscriber’s monthly bills on August 1, 2005 and was collected by wireless service providers and resellers through a specific line item, entitled “State/Local Wireless E9-1-1 Costs.”
HB 361 stipulated that the E9-1-1 charge, exempt from state or local taxation, was to be remitted to the Ohio 9-1-1 Coordinator, located at PUCO. The funds are deposited into the Wireless 9-1-1 government assistance fund, next generation 9-1-1 fund, managed by the Treasurer of State, and distributed according to the allocation formula described in ORC 4931.61(B) (5507.55) to each county that has adopted a final wireless E9-1-1 plan.
Upon receipt of a disbursement, the county must allocate funds in accordance with its final 9-1- 1 plan, to any subdivisions in the county that pay the costs of a PSAP providing wireless enhanced 9-1-1 service. The disbursement must be used to cover costs associated with the wireless enhanced 9-1-1 equipment or for training staff covering wireless 9-1-1 calls, and to cover any personnel costs of a PSAP providing wireless enhanced 9-1-1.
The thirty-two cent charge was due to expire in December, 2008, but was renewed until the end of 2012. Sub HB360 and its companion provisions in HB 472, passed by the 129th General Assembly in December, 2012, reduced the monthly surcharge from twenty-eight cents to twenty-five cents with no sunset provision.
Cuyahoga County was approved for disbursement of these funds on June 14, 2006. Since that date, the County has received a total of $23,466,008.51 in monthly increments totaling approximately $3,217,200.20 per year.
4.5 CUYAHOGA COUNTY 9-1-1 FUND DISBURSEMENTS
Funds received from the State of Ohio Wireless 9-1-1 Government Assistance Fund shall be placed in a separate fund at the Cuyahoga County Treasurer’s Office. Funds shall be dispersed to Cuyahoga County to reimburse costs associated with implementing and maintaining a countywide wireless E9-1-1. Cuyahoga County has certified to the Ohio 9-1-1 Coordinator that
21 | Page
costs described in divisions (A)(1) and (2) of ORC 5507.57 have been paid, and that Cuyahoga County is providing countywide wireless E9-1-1 services. Disbursements received can be used to pay any of Cuyahoga County’s CECOMS personnel costs. Below is an estimated budget of reimbursement for the portion of CECOMS supported by 9-1-1 fund disbursements.
2010 Total 2011 Total 2012 Total Expenditures Expenditures Expenditures Expenditures Personnel Costs $ 848,884.86 $ 1,034,124.17 $ 1,049,390.25 Non-Contract Supplies $ 8,699.50 $ 13,412.27 $ 12,134.97 Contractual Services $ 55,779.41 $ 382,518.68 $ 82,685.10 IT Charge backs $ 208,627.08 $ 283,258.91 $ 397,024.46 Telephone Charges $ 134,371.31 $ 147,191.07 $ 157,360.76 Software Charges $ 37,977.97 $ 115,521.70 $ 37,977.20 Other $ 314,162.75 $ 95,743.78 $ 98,248.38 Equipment $ 359,761.94 $ 243,920.49 $ 11,822.57 $ 1,968,264.82 $ 2,315,691.07 $ 1,846,643.69
Funds remaining after all wireless E9-1-1 costs (hardware, software, maintenance and tariff fees etc.) are fully paid, remain in the Cuyahoga County treasury as surplus and are distributed on a per project basis, per approval of the 9-1-1 Planning Committee. It is the intent that projects funded out of the 9-1-1 Fund will support countywide initiatives related to wireless E9-1-1, NG91-1, and any consolidated efforts supporting those initiatives. It is anticipated that 9-1-1 fund disbursements will be used for the following purposes:
. Costs of designing, upgrading, purchasing, leasing, programming, installing, testing, or maintaining the necessary data, hardware, software, and trunking required for public safety answering point or points of the 9-1-1 system to provide wireless E9-1-1
. Any costs of training staff at the public safety answering point or points to provide wireless E9-1-1
. Personnel costs of one or more PSAP providing countywide wireless enhanced 9-1-1, as allowable by ORC.
5.0 PUBLIC SAFETY ANSWERING POINT (PSAP) TERRITORIES AND COMMUNICATIONS DESCRIPTION
As indicated in the 1986 Cuyahoga County 9-1-1 Plan, it was proposed that the County of Cuyahoga’s territories be divided into 47 Public Safety Answering Point (PSAP) Territories with the boundaries of these PSAP Territories following established municipal corporation and township boundaries and a single county-wide Default PSAP. Cuyahoga County is comprised of
22 | Page
38 cities, 19 villages and 2 townships. The following pages describe each Public Safety Answering Point (PSAP), a description of the territory it encompasses and a summary of their communications operations and services.
The “PSAP Territory” sheets are in alphabetical sequence by PSAP Territory name. It should be noted that there is a “Cuyahoga County” PSAP Territory. This PSAP Territory is for only “Default Routing” to the CECOMS Center which serves as the County-wide Default PSAP for all wireless 9-1-1 calls.
Cuyahoga County recognizes the benefits of consolidating PSAP’s and regionalizing emergency dispatch to provide more efficient and cost effective emergency services for citizens. Some consolidations are already taking place and are reflected in these pages. A complete listing of each PSAP and their Alternate PSAP can be found in Appendix A of this document.
Each PSAP is assigned identifying numbers. The PSAP number is an identifying number assigned to each PSAP by AT&T and is identified electronically. It is used to identify the equipment number and location of each 9-1-1 call.
Each PSAP is also assigned a three digit number that represents a unique combination of emergency service agencies designated to serve a specific range of addresses within a particular geographical area or Emergency Service Zone (ESZ). The ESN facilitates selective routing and selective transfer, if required, to the appropriate PSAP and the dispatching of the proper service agency(ies). This number is assigned by the telephone company.
23 | Page
APPENDIX A
PSAP TERRITORY INDEX
Bay Village 25 Beachwood 26 Bedford 27 Bedford Heights 28 Berea 29 Bratenahl 30 Brecksville 31 Broadview Heights 32 Brooklyn 33 Brook Park 34 Chagrin Falls 35-36 Cleveland 37-38 Cleveland Heights 39 Cuyahoga County 40 Cuyahoga Heights 41-42 East Cleveland 43 Euclid 44 Fairview Park 45 Garfield Heights 46 Gates Mills 47 Highland Heights 48 Independence 49 Lakewood 50 Lyndhurst 51 Maple Heights 52 Mayfield Heights 53 Mayfield Village 54 Middleburg Heights 55 North Olmsted 56 North Randall 57 North Royalton 58 Olmsted Falls 59 Olmsted Township 60 Parma 61 Parma Heights 62 Richmond Heights 63 Rocky River 64 Shaker Heights 65 Solon 66-67 South Euclid 68 Strongsville 69 University Heights 70 Walton Hills 71 Warrensville Heights 72 Westlake 73
24 | Page
BAY VILLAGE
PSAP# 456 ESN: 003 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of Bay Village
PRIMARY PSAP: Bay Village Police, 28000 Wolf Road
ALTERNATE PSAP: Westlake Police, 27300 Hilliard Blvd.
SECONDARY PSAP: WestCom, 27700 Hilliard Blvd.
SERVICE PROVISION:
Police: Bay Village Police Fire: Bay Village Fire EMS: Bay Village Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Bay Village will be automatically routed to the Bay Village PSAP. If the 9-1-1 call is for police services, the Bay Village Police PSAP will dispatch the appropriate emergency unit(s). If the 9-1-1 call is for emergency medical or fire services, the Bay Village Police PSAP will “one-button-transfer” the 9-1-1 call to WestCom for dispatching of the appropriate emergency unit(s).
WORK STATIONS: 2 (One senior police officer on duty mans the dispatch center)
CAD AND RMS INFO: TAC
MAPPING CAPABILITIES: None
PHONE LINES:
9-1-1 Lines: 2 Other: 4 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS.
EMD: Emergency medical calls are dispatched through WestCom.
OTHER INFO: Does not employ dispatchers. Senior officer sits the desk
25 | Page
BEACHWOOD
PSAP# 457 ESN: 004 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of the City of Beachwood and the City of Pepper Pike
PRIMARY PSAP: Beachwood Police, 2700 Richmond Road
ALTERNATE PSAP: South Euclid Police, 1349 South Green Road
SECONDARY PSAP: None
SERVICE PROVISION:
Police: City of Beachwood - Beachwood Police City of Pepper Pike – Pepper Pike Police Fire: City of Beachwood - Beachwood Fire City of Pepper Pike – Pepper Pike Fire EMS: City of Beachwood - Beachwood Fire City of Pepper Pike – Pepper Pike Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Beachwood and the City of Pepper Pike will automatically be routed to the Beachwood Police PSAP. If the call is for police, fire or emergency medical services in the City of Beachwood, the Beachwood Police PSAP will dispatch the appropriate Beachwood emergency unit(s). If the call is for police, fire or emergency medical services in the City of Pepper Pike, the Beachwood Police PSAP will dispatch the appropriate Pepper Pike emergency unit(s).
WORK STATIONS: 3 (3 dispatchers on duty 1st and 2nd shift; 2 dispatchers on duty 3rd shift)
CAD AND RMS INFO: TAC
MAPPING CAPABILITIES: 9-1-1 mapping through TAC. Also use GIS Mapping and Microsoft MapPoint
PHONE LINES:
9-1-1 Lines: 5 Other: 13 (includes 7-digit police emergency, fire emergency, non emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS along with MDT access through TAC.
EMD: Dispatchers certified through Powerphone.
OTHER INFO:
26 | Page
BEDFORD
PSAP# 461 ESN: 005 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of the City of Bedford
PRIMARY PSAP: Bedford Police, 165 Center Road
ALTERNATE PSAP: Bedford Heights Police, 5661 Perkins Road
SECONDARY PSAP: None
SERVICE PROVISION:
Police: Bedford Police Fire: Bedford Fire EMS: Bedford Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Bedford will be automatically routed to the Bedford Police PSAP. If the 9-1-1 call is for police, fire or emergency medical services, the Bedford Police PSAP will dispatch the appropriate emergency unit(s).
WORK STATIONS: 2 (2 dispatchers on duty 1st and 2nd shift; one dispatcher on duty 3rd shift)
CAD AND RMS INFO: TAC
MAPPING CAPABILITIES: None
PHONE LINES:
9-1-1 Lines: 2 Other: 8 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS along with MDT access through TAC
EMD: None
OTHER INFO:
27 | Page
BEDFORD HEIGHTS
PSAP# 460 ESN: 006 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of Bedford Heights
PRIMARY PSAP: Bedford Heights Police, 5661 Perkins Road
ALTERNATE PSAP: Bedford Police, 165 Center Road
SECONDARY PSAP: None
SERVICE PROVISION:
Police: Bedford Heights Police Fire: Bedford Heights Fire EMS: Bedford Heights Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Bedford Heights will be automatically routed to the Bedford Heights Police PSAP. If the 9-1-1 call is for police, fire or emergency medical services, the Bedford Heights Police PSAP will dispatch the appropriate emergency unit(s).
WORK STATIONS: 2 (2 dispatchers on 1st and 2nd shift; one dispatcher on duty 3rd shift)
CAD AND RMS INFO: TAC
MAPPING CAPABILITIES: None
PHONE LINES:
9-1-1 Lines: 2 Other: 8 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS
EMD: None
OTHER INFO:
28 | Page
BEREA
PSAP# 466 ESN: 008 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of Berea
PRIMARY PSAP: Berea Police, 17 Berea Commons
ALTERNATE PSAP: Olmsted Falls Police, 26100 Bagley Road
SECONDARY PSAP: Berea Fire, 2 Prospect Street
SERVICE PROVISION:
Police: Berea Police Fire: Berea Fire EMS: Berea Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Berea will be automatically routed to the Berea Police PSAP. If the 9-1-1 call is for police, the Berea Police PSAP will dispatch the appropriate emergency unit(s). If the call is for fire or emergency medical services, the Berea Police PSAP will “one-button-transfer” the call to Berea Fire for dispatch of the appropriate emergency unit(s). If the fire station is un-manned, the Berea Police PSAP will dispatch fire and emergency medical unit(s).
WORK STATIONS: 2 (Usually only one dispatcher on duty)
CAD AND RMS INFO: TAC
MAPPING CAPABILITIES: None
PHONE LINES:
9-1-1 Lines: 2 Other: 6 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS along with MDT access through TAC
EMD: Dispatchers certified through Powerphone
OTHER INFO: If the Fire dispatch is un-manned and cannot dispatch Fire/EMS calls, the Berea Police PSAP will dispatch Fire/EMS calls via radio and/or pager.
29 | Page
BRATENAHL
PSAP# 469 ESN: 009 PAGE 1 of 1
PSAP TERRITORY: The PSAP Territory consists of only the City of Bratenahl.
PRIMARY PSAP: Bratenahl Police, 410 Bratenahl Road
ALTERNATE PSAP: East Cleveland Police, 14340 Euclid Avenue
SECONDARY PSAP: Cleveland Fire
SERVICE PROVISION:
Police: Bratenahl Police Fire: Cleveland Fire EMS: Cleveland Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Bratenahl will be automatically routed to the Bratenahl Police PSAP. If the 9-1-1 call is for police, the Bratenahl Police PSAP will dispatch the appropriate emergency unit(s). If the call is for fire or emergency medical services, the Bratenahl Police PSAP will transfer the call to Cleveland Fire for dispatch of their appropriate emergency unit(s).
WORK STATIONS: 4
CAD AND RMS INFO: Ohio L.E.O.T. (Law Enforcement Officers Toolkit)
MAPPING CAPABILITIES: None
PHONE LINES:
9-1-1 Lines: 2 Other: 3 (includes 7-digit police emergency, fire emergency, non emergency and administrative lines)-
LEADS ACCESS: Direct access through LEADS along with MDT access through TAC.
EMD: None
OTHER INFO:
30 | Page
BRECKSVILLE
PSAP# 470 ESN: 010 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of Brecksville.
PRIMARY PSAP: Brecksville Police, 9069 Brecksville Road
ALTERNATE PSAP: Independence Police, 6800 Brecksville Road
SECONDARY PSAP: None
SERVICE PROVISION:
Police: Brecksville Police Fire: Brecksville Fire EMS: Brecksville Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Brecksville will be automatically routed to the Brecksville Police PSAP. If the 9-1-1 call is for police, fire or emergency medical services, the Brecksville Police PSAP will dispatch the appropriate emergency unit(s).
WORK STATIONS: 2 (2 dispatchers on duty 1st and 2nd shift; one on duty 3rd shift)
CAD AND RMS INFO: Sundance
MAPPING CAPABILITIES: 9-1-1 mapping through Cuyahoga County REDSS.
PHONE LINES:
9-1-1 Lines: 2 Other: 9 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: LEADS access through Cuyahoga County REDSS.
EMD: Dispatchers currently certified through Powerphone
OTHER INFO:
31 | Page
BROADVIEW HEIGHTS
PSAP# 471 ESN: 085 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of the City of Broadview Heights and the City of Seven Hills
PRIMARY PSAP: Broadview Heights Police, 9543 Broadview Road, Bldg. #19
ALTERNATE PSAP: Brecksville Police, 9069 Brecksville Road
SECONDARY PSAP: None
SERVICE PROVISION:
Police: City of Broadview Heights – Broadview Heights Police City of Seven Hills – Seven Hills Police Fire: City of Broadview Heights – Broadview Heights Fire City of Seven Hills – Seven Hills Fire EMS: City of Broadview Heights – Broadview Heights Fire City of Seven Hills – Seven Hills Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Broadview Heights or the City of Seven Hills will be automatically routed to the Broadview Heights Police PSAP. If the call is for police, fire or emergency medical services in the City of Broadview Heights, the Broadview Heights Police PSAP will dispatch the appropriate City of Broadview Heights emergency unit(s). If the call is for police, fire or emergency medical services in the City of Seven Hills, the Broadview Heights Police PSAP will dispatch the appropriate City of Seven Hills emergency unit(s).
WORK STATIONS: 2 (2 dispatchers on duty 1st and 2nd shift; one on duty 3rd shift)
CAD AND RMS INFO: TAC
MAPPING CAPABILITIES: None
PHONE LINES:
9-1-1 Lines: 2 Other: 12 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines) LEADS ACCESS: Direct access through LEADS along with MDT access through TAC
EMD: None
OTHER INFO:
32 | Page
BROOKLYN
PSAP# 472 ESN: 012 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of Brooklyn
PRIMARY PSAP: Brooklyn Police, 7619 Memphis Avenue
ALTERNATE PSAP: Parma Heights Police, 6184 Pearl Road
SECONDARY PSAP: None
SERVICE PROVISION:
Police: Brooklyn Police Fire: Brooklyn Fire EMS: Brooklyn Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Brooklyn will be automatically routed to the Brooklyn Police PSAP. If the 9-1-1 call is for police, fire or emergency medical services, the Brooklyn Police PSAP will dispatch the appropriate emergency unit(s).
WORK STATIONS: 2 (Usually one dispatcher on duty per shift)
CAD AND RMS INFO: Sundance
MAPPING CAPABILITIES: None
PHONE LINES:
9-1-1 Lines: 2 Other: 5 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: LEADS access through Cuyahoga County REDSS
EMD: Dispatchers are CPR certified. No current EMD training or certification.
OTHER INFO:
33 | Page
BROOK PARK
PSAP# 474 ESN: 014 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of Brook Park
PRIMARY PSAP: Brook Park Police, 17401 Holland Road
ALTERNATE PSAP: Middleburg Heights Police, 15850 Bagley Road
SECONDARY PSAP: None
SERVICE PROVISION:
Police: Brook Park Police Fire: Brook Park Fire EMS: Brook Park Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Brook Park will be automatically routed to the Brook Park Police PSAP. If the 9-1-1 call is for police, fire or emergency medical services, the Brook Park Police PSAP will dispatch the appropriate emergency unit(s).
WORK STATIONS: 3 (Two dispatchers scheduled per shift)
CAD AND RMS INFO: Visionaire
MAPPING CAPABILITIES: None
PHONE LINES:
9-1-1 Lines: 3 Other: 13 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS
EMD: None
OTHER INFO:
34 | Page
CHAGRIN FALLS
PSAP# 477 ESN: 087 PAGE 1 of 2
PSAP TERRITORY: This PSAP Territory consists of the Village of Bentleyville, the Village of Chagrin Falls, Chagrin Falls Township, the Village of Hunting Valley (including the portion in Geauga County), the Village of Moreland Hills, the Village of Orange, the Village of Woodmere and the Village of South Russell (in Geauga County).
PRIMARY PSAP: Chagrin Falls Police, 21 West Washington Street
ALTERNATE PSAP: Solon Police, 3300 Solon Road
SECONDARY PSAP: None
SERVICE PROVISION:
Police: Village of Bentleyville – Bentleyville Police Village of Chagrin Falls – Chagrin Falls Police Chagrin Falls Township – Chagrin Falls Township Police Village of Hunting Valley – Hunting Valley Police Village of Moreland Hills – Moreland Hills Police Village of Orange – Orange Police Village of Woodmere – Woodmere Police Village of South Russell (Geauga County) – South Russell Police Fire: Village of Bentleyville – Chagrin Falls Fire Village of Chagrin Falls – Chagrin Falls Fire Chagrin Falls Township – Chagrin Falls Fire Village of Hunting Valley – Chagrin Falls Fire Village of Moreland Hills – Chagrin Falls Fire Village of Orange – Orange Fire Village of Woodmere – Woodmere Fire Village of South Russell (Geauga County) – Chagrin Falls Fire EMS: Village of Bentleyville – Chagrin Falls Fire Village of Chagrin Falls – Chagrin Falls Fire Chagrin Falls Township – Chagrin Falls Fire Village of Hunting Valley – Chagrin Falls Fire Village of Moreland Hills – Chagrin Falls Fire Village of Orange – Orange Fire Village of Woodmere – Woodmere Fire Village of South Russell (Geauga County) – Chagrin Falls Fire
35 | Page
CHAGRIN FALLS PSAP# 477 ESN: 087 PAGE 2 of 2
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the Village of Bentleyville, the Village of Chagrin Falls, Chagrin Falls Township, the Village of Hunting Valley, the Village of Moreland Hills, the Village of Orange, the Village of Woodmere and the Village of South Russell (Geauga County), will automatically be routed to the Chagrin Falls Police PSAP. Based on the community from which the 9-1-1 call is originated and on whether police, fire and/or emergency medical services are needed, the Chagrin Falls Police will dispatch the appropriate emergency unit(s).
WORK STATIONS: 2 + 1 additional with only 9-1-1 lines (2 dispatchers on duty 1st and 2nd shift; 1 dispatcher on duty 3rd shift)
CAD AND RMS INFO: TAC
MAPPING CAPABILITIES: 9-1-1 mapping through TAC
PHONE LINES:
9-1-1 Lines: 4 Other: 12 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: LEADS access through REDSS in dispatch; additional direct LEADS access through TAC for MDT’s
EMD: Chagrin Falls and Solon have implemented their own EMD program, designed by the Solon Fire Department that includes ongoing continuing education for dispatchers.
OTHER INFO: Hunting Valley transfers their 7 digit lines in the evening
36 | Page
CLEVELAND
PSAP# 486 ESN: 025 PAGE 1 of 2
PSAP TERRITORY: This PSAP Territory consists of the City of Cleveland and the Village of Linndale
PRIMARY PSAP: Cleveland Police, 2001 Payne Avenue
ALTERNATE PSAP: Cleveland Fire, 2001 Payne Avenue
SECONDARY PSAP: Cleveland EOC, 205 W. St. Clair
SERVICE PROVISION:
Police: City of Cleveland – Cleveland Police Village of Linndale – Linndale Police Fire: City of Cleveland – Cleveland Fire Village of Linndale – Cleveland Fire Village of Bratenahl – Cleveland Fire EMS: City of Cleveland – Cleveland EMS Village of Linndale – Cleveland EMS Village of Bratenahl – Cleveland EMS
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Cleveland and the Village of Linndale will automatically be routed to the Cleveland Police PSAP. If the 9-1-1 call is for police services in the City of Cleveland, the Cleveland Police PSAP will dispatch the appropriate emergency unit(s). If the 9-1-1 call is for police services in the Village of Linndale, the Cleveland Police PSAP will “one-button- transfer” the call to the Linndale Police Department for dispatch of the appropriate Linndale police unit(s). If the 9-1-1 call is for fire or emergency medical services in the City of Cleveland or the Village of Linndale, the Cleveland Police PSAP will “one-Button-transfer” the call to the Cleveland EMS PSAP for dispatch of the appropriate Cleveland Fire or EMS unit(s). Calls requiring a fire or EMS response in the Village of Bratenahl are directly connected to Cleveland Fire/EMS call-takers by the Bratenahl PSAP.
WORK STATIONS: 20
CAD AND RMS INFO: Intergraph CAD/New World Systems RMS
MAPPING CAPABILITIES: Integrated into CAD
37 | Page
CLEVELAND PSAP# 486 ESN: 025 PAGE 2 of 2
PHONE LINES:
9-1-1 Lines: 20 Other: 4 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS
EMD: EMS dispatchers are certified through Priority Dispatch
OTHER INFO: Cleveland Fire and Cleveland EMS respond to the Villages of Linndale and Bratenahl on calls for Fire and EMS.
38 | Page
CLEVELAND HEIGHTS
PSAP# 483 ESN: 088 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of Cleveland Heights
PRIMARY PSAP: Cleveland Heights Police, 40 Severance Circle
ALTERNATE PSAP: Cleveland Heights Fire Department, 3445 Mayfield Road
SECONDARY PSAP: EastCom
SERVICE PROVISION:
Police: Cleveland Heights Police Fire: Cleveland Heights Fire EMS: Cleveland Heights Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Cleveland Heights will automatically be routed to the Cleveland Heights Police PSAP. If the 9-1-1 call is for police services, the Cleveland Heights Police PSAP will dispatch the appropriate emergency unit(s). If the 9-1-1 call is for fire or emergency medical services, the Cleveland Heights Police PSAP will “one-button-transfer” the call to EastCom for the dispatching of the appropriate emergency unit(s).
WORK STATIONS: 3 (Two dispatchers scheduled per shift)
CAD AND RMS INFO: TAC
MAPPING CAPABILITIES: 9-1-1 mapping through Cuyahoga County REDSS
PHONE LINES:
9-1-1 Lines: 5 Other: 8 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: LEADS access through REDSS along with MDT access through TAC.
EMD: Emergency Medical calls are dispatched through EastCom.
OTHER INFO:
39 | Page
CUYAHOGA COUNTY
PSAP# 494 ESN: N/A PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the County of Cuyahoga
PRIMARY PSAP: CECOMS Center, 1255 Euclid Avenue
ALTERNATE PSAP: None
SECONDARY PSAP: None
COMMUNICATIONS DESCRIPTION: The CECOMS Center PSAP shall serve as the County-wide Default PSAP. All wireless 9-1-1 calls originating in the County of Cuyahoga will be routed to the CECOMS Center PSAP. All 9-1-1 calls originating in the County of Cuyahoga for which the 9-1-1 system cannot determine the Primary PSAP to which they should b routed will be routed to the CECOMS Center PSAP. The Communications Operators at the CECOMS Center will determine where the call is originating from and the nature of the emergency and will “one-button-transfer” the call to the appropriate Primary PSAP.
In the event the CECOMS Center is unable to answer 9-1-1 calls, the 9-1-1 lines at CECOMS Center will be transferred to Cleveland Police Dispatch, 2001 Payne Avenue. CECOMS Operators will report for duty at this location to perform their duties.
WORK STATIONS: 5 (Four dispatchers scheduled per shift)
CAD AND RMS INFO: None
MAPPING CAPABILITIES: 9-1-1 mapping through Cuyahoga County REDSS
PHONE LINES:
9-1-1 Lines: 8 Other: 15 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: None
EMD: Operators are not currently certified.
OTHER INFO:
40 | Page
CUYAHOGA HEIGHTS
PSAP# 497 ESN: 089 PAGE 1 of 2
PSAP TERRITORY: This PSAP Territory consists of the Village of Cuyahoga Heights, the Village of Brooklyn Heights, the Village of Valley View and the Village of Newburgh Heights
PRIMARY PSAP: Cuyahoga Heights Police, 5480 Grant Avenue
ALTERNATE PSAP: Independence Police, 6800 Brecksville Road
SECONDARY PSAP: None
SERVICE PROVISION:
Police: Village of Cuyahoga Heights – Cuyahoga Heights Police Village of Brooklyn Heights – Brooklyn Heights Police Village of Valley View – Valley View Police Village of Newburgh Heights – Newburgh Heights Police Fire: Village of Cuyahoga Heights – Cuyahoga Heights Fire Village of Brooklyn Heights – Brooklyn Heights Fire Village of Valley View – Valley View Fire Village of Newburgh Heights – Newburgh Heights Fire EMS: Village of Cuyahoga Heights – Cuyahoga Heights Fire Village of Brooklyn Heights – Brooklyn Heights Fire Village of Valley View – Valley View Fire Village of Newburgh Heights – Newburgh Heights Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the Village of Cuyahoga Heights, the Village of Brooklyn Heights, the Village of Valley View and the Village of Newburgh Heights will automatically be routed to the Cuyahoga Heights Police PSAP. Based on the community for which the 9- 1-1 call is originated and on whether police, fire and/or emergency medical services are needed, the Cuyahoga Heights Police PSAP will dispatch the appropriate emergency units(s).
WORK STATIONS: 2 + 1 (has no radio) (2 dispatchers on duty at all times)
CAD AND RMS INFO: TAC
41 | Page
CUYAHOGA HEIGHTS PSAP# 497 ESN: 089 PAGE 2 of 2
MAPPING CAPABILITIES: None
PHONE LINES:
9-1-1 Lines: 2 Other: 13 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS.
EMD: All dispatchers currently trained and certified in Priority Dispatch. Dispatchers are CPR certified also.
OTHER INFO:
42 | Page
EAST CLEVELAND
PSAP# 500 ESN: 090 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of East Cleveland
PRIMARY PSAP: East Cleveland Police, 14340 Euclid Avenue
ALTERNATE PSAP: Bratenahl Police, 410 Bratenahl Road
SECONDARY PSAP: East Cleveland Fire, 1822 Marloes Avenue
SERVICE PROVISION:
Police: East Cleveland Police Fire: East Cleveland Fire EMS: East Cleveland Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of East Cleveland will be automatically routed to the East Cleveland Police PSAP. If the 9-1-1 call is for police services, the East Cleveland Police PSAP will dispatch the appropriate emergency unit(s). If the 9-1-1 call is for fire and/or emergency medical services, the East Cleveland Police PSAP will “one-button-transfer” the call to the East Cleveland Fire PSAP for dispatching of appropriate emergency unit(s).
WORK STATIONS: 2 (Two dispatchers on duty at all times)
CAD AND RMS INFO: TAC
MAPPING CAPABILITIES: 9-1-1 mapping through TAC
PHONE LINES:
9-1-1 Lines: 3 Other: 4 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS with MDT access through TAC
EMD: None
OTHER INFO: If the East Cleveland Fire dispatch is un-manned, the East Cleveland Police PSAP will dispatch the appropriate fire and/or EMS unit(s).
43 | Page
EUCLID
PSAP# 504 ESN: 035 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of Euclid
PRIMARY PSAP: Euclid Police, 545 East 222nd Street
ALTERNATE PSAP: Wickliffe Police, 28730 Ridge Road
SECONDARY PSAP: None
SERVICE PROVISION:
Police: Euclid Police Department Fire: Euclid Fire Department EMS: Euclid Fire Department
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Euclid will be automatically routed to the Euclid Police PSAP. If the 9-1-1 call is for police, fire or emergency medical services, the Euclid Police PSAP will dispatch the appropriate emergency unit(s).
WORK STATIONS: 4 (3 dispatchers on duty 1st and 2nd shift; 2 dispatchers on duty 3rd shift)
CAD AND RMS INFO: TAC
MAPPING CAPABILITIES: 9-1-1 mapping through TAC. Also uses MapQuest as a back-up.
PHONE LINES:
9-1-1 Lines: 4 Other: 5 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Access through REDSS with additional MDT access through TAC
EMD: Dispatchers certified through Priority Dispatch
OTHER INFO:
44 | Page
FAIRVIEW PARK
PSAP# 508 ESN: 091 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of Fairview Park
PRIMARY PSAP: Fairview Park Police, 20777 Lorain Road
ALTERNATE PSAP: Rocky River Police, 21012 Hilliard Blvd.
SECONDARY PSAP: WestCom, 27700 Hilliard Blvd., Westlake, OH 44145
SERVICE PROVISION:
Police: Fairview Park Police Fire: Fairview Park Fire EMS: Fairview Park Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Fairview Park will be automatically routed to the Fairview Park PSAP. If the 9-1-1 call is for police services, the Fairview Park Police PSAP will dispatch the appropriate emergency unit(s). If the 9-1-1 call is for emergency medical or fire services, the Fairview Park Police PSAP will “one-button-transfer” the 9-1-1 call to WestCom for dispatching of the appropriate emergency unit(s).
WORK STATIONS: 2 (One senior police officer on duty mans the dispatch center)
CAD AND RMS INFO: TAC
MAPPING CAPABILITIES: None
PHONE LINES:
9-1-1 Lines: 2 Other: 6 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS. Additional MDT access through TAC.
EMD: Emergency medical calls are dispatched through WestCom.
OTHER INFO: Does not employ dispatchers. Senior officer sits the desk.
45 | Page
GARFIELD HEIGHTS
PSAP# 516 ESN: 092 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of Garfield Heights
PRIMARY PSAP: Garfield Heights Police, 5555 Turney Road
ALTERNATE PSAP: Maple Heights Police, 5373 Lee Road
SECONDARY PSAP: None
SERVICE PROVISION:
Police: Garfield Heights Police Fire: Garfield Heights Fire EMS: Garfield Heights Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Garfield Heights will automatically be routed to the Garfield Heights Police PSAP. If the call is for police, fire or emergency medical services, the Garfield Heights Police PSAP will dispatch the appropriate emergency unit(s).
WORK STATIONS: 2 (2 dispatchers on duty 1st and 2nd shift; 1 dispatcher on duty 3rd shift)
CAD AND RMS INFO: TAC
MAPPING CAPABILITIES: None
PHONE LINES:
9-1-1 Lines: 4 Other: 7 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS along with MDT access through TAC
EMD: Dispatchers are provided in-house training through the Garfield Heights Fire Department
OTHER INFO:
46 | Page
GATES MILLS
PSAP# 517 ESN: 044 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the Village of Gates Mills
PRIMARY PSAP: Gates Mills Police, 1470 Chagrin River Road
ALTERNATE PSAP: Mayfield Village Police, 620 SOM Center Road
SECONDARY PSAP: Mayfield Village Fire, 770 SOM Center Road
SERVICE PROVISION:
Police: Gates Mills Police Fire: Gates Mills Volunteer Fire EMS: Mayfield Village Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the Village of Gates Mills will automatically be routed to the Gates Mills Police PSAP. If the 9-1-1 call is for police, the Gates Mills Police PSAP will dispatch the appropriate police unit(s). If the 9-1-1 call is for emergency fire, the Gates Mills Police PSAP will send out a tone and page to volunteer firefighters to respond. If the 9-1-1 call is for emergency medical assistance, the Gates Mills Police PSAP will take down pertinent information and relay it to the Mayfield Village Police PSAP for dispatch of the appropriate Mayfield Village unit(s).
WORK STATIONS: 2 (1 dispatcher on duty with occasional need for 2 during 1st shift)
CAD AND RMS INFO: TAC
MAPPING CAPABILITIES: None
PHONE LINES:
9-1-1 Lines: 2 Other: 5 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS. MDT’s have access through Mayfield Heights.
EMD: Dispatchers are certified through Priority Dispatch
OTHER INFO:
47 | Page
HIGHLAND HEIGHTS
PSAP# 524 ESN: 095 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the city of Highland Heights.
PRIMARY PSAP: Highland Heights Police, 5827 Highland Road
ALTERNATE PSAP: Richmond Heights Police, 457 Richmond Road
SECONDARY PSAP: None
SERVICE PROVISION:
Police: Highland Heights Police Fire: Highland Heights Fire EMS: Highland Heights Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Highland Heights will automatically be routed to the Highland Heights Police PSAP. If the 9-1-1 call is for police, fire and/or emergency medical services, the Highland Heights Police PSAP will dispatch the appropriate emergency unit(s).
WORK STATIONS: 2 (One dispatcher on duty per shift)
CAD AND RMS INFO: TAC
MAPPING CAPABILITIES: 9-1-1 mapping through TAC.
PHONE LINES:
9-1-1 Lines: 2 Other: 8 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS along with MDT access through TAC.
EMD: None
OTHER INFO:
48 | Page
INDEPENDENCE
PSAP# 530 ESN: 049 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of Independence
PRIMARY PSAP: Independence Police, 6800 Brecksville Road
ALTERNATE PSAP: Brecksville Police, 9069 Brecksville Rd., Brecksville
SECONDARY PSAP: None
SERVICE PROVISION:
Police: Independence Police Fire: Independence Fire EMS: Independence Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Independence will automatically be routed to the Independence Police PSAP. If the call is for police, fire and/or emergency medical services, the Independence Police PSAP will dispatch the appropriate emergency unit(s).
WORK STATIONS: 3 (Minimum of 2 dispatchers on duty every shift)
CAD AND RMS INFO: Sundance
MAPPING CAPABILITIES: Mapping through Sundance, but unable to map a 9-1-1 call.
PHONE LINES:
9-1-1 Lines: 3 Other: 9 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS.
EMD: Dispatchers are certified through Powerphone.
OTHER INFO:
49 | Page
LAKEWOOD
PSAP# 538 ESN: 050 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of Lakewood
PRIMARY PSAP: Lakewood Police, 12650 Detroit Avenue
ALTERNATE PSAP: Fairview Park Police, 20777 Lorain Road
SECONDARY PSAP: None
SERVICE PROVISION:
Police: Lakewood Police Fire: Lakewood Fire EMS: Lakewood Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Lakewood will automatically be routed to the Lakewood Police PSAP. If the call is for police, fire and/or emergency medical services, the Lakewood Police PSAP will dispatch the appropriate emergency unit(s).
WORK STATIONS: 3 (Two dispatchers on duty at all times)
CAD AND RMS INFO: A.S. 400 (H.T.E. Corp.)
MAPPING CAPABILITIES: None
PHONE LINES:
9-1-1 Lines: 5 Other: 9 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through REDSS
EMD: None
OTHER INFO:
50 | Page
LYNDHURST
PSAP# 545 ESN: 052 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of Lyndhurst
PRIMARY PSAP: Lyndhurst Police, 5301 Mayfield Road
ALTERNATE PSAP: Mayfield Heights Police, 6154 Mayfield Road
SECONDARY PSAP: None
SERVICE PROVISION:
Police: Lyndhurst Police Fire: Lyndhurst Fire EMS: Lyndhurst Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Lyndhurst will automatically be routed to the Lyndhurst Police PSAP. If the call is for police, fire and/or emergency medical services, the Lyndhurst Police PSAP will dispatch the appropriate emergency unit(s).
WORK STATIONS: 3 (One dispatcher on duty 1st and 3rd shift; Two dispatchers on duty 2nd shift)
CAD AND RMS INFO: Sundance
MAPPING CAPABILITIES: None
PHONE LINES:
9-1-1 Lines: 3 Other: 5 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS
EMD: Dispatchers are currently certified through Powerphone
OTHER INFO:
51 | Page
MAPLE HEIGHTS
PSAP# 550 ESN: 093 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of Maple Heights
PRIMARY PSAP: Maple Heights Police, 5373 Lee Road
ALTERNATE PSAP: Garfield Heights Police, 5555 Turney Road
SECONDARY PSAP: None
SERVICE PROVISION:
Police: Maple Heights Police Fire: Maple Heights Fire EMS: Maple Heights Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Maple Heights will automatically be routed to the Maple Heights Police PSAP. If the call is for police, fire and/or emergency medical services, the Maple Heights Police PSAP will dispatch the appropriate emergency unit(s).
WORK STATIONS: 3 (Two dispatchers on duty per shift)
CAD AND RMS INFO: TAC
MAPPING CAPABILITIES: None
PHONE LINES:
9-1-1 Lines: 4 Other: 8 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS along with MDT access through TAC
EMD: None
OTHER INFO:
52 | Page
MAYFIELD HEIGHTS
PSAP# 554 ESN: 055 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of Mayfield Heights
PRIMARY PSAP: Mayfield Heights Police, 6154 Mayfield Road
ALTERNATE PSAP: Lyndhurst Police, 5301 Mayfield Road
SECONDARY PSAP: None
SERVICE PROVISION:
Police: Mayfield Heights Police Fire: Mayfield Heights Fire EMS: Mayfield Heights Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Mayfield Heights will automatically be routed to the Mayfield Heights Police PSAP. If the call is for police, fire and/or emergency medical services, the Mayfield Heights Police PSAP will dispatch the appropriate emergency unit(s).
WORK STATIONS: 2 (2 dispatchers on duty 1st and 2nd shift; 1 dispatcher on duty 3rd shift)
CAD AND RMS INFO: TAC
MAPPING CAPABILITIES: 9-1-1 mapping through TAC
PHONE LINES:
9-1-1 Lines: 4 Other: 7 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS along with additional MDT access through TAC.
EMD: Dispatchers currently certified through Powerphone
OTHER INFO:
53 | Page
MAYFIELD VILLAGE
PSAP# 555 ESN: 097 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the Village of Mayfield
PRIMARY PSAP: Mayfield Village Police, 620 SOM Center Road
ALTERNATE PSAP: Highland Heights Police, 5827 Highland Road
SECONDARY PSAP: None
SERVICE PROVISION:
Police: Mayfield Village Police Fire: Mayfield Village Fire EMS: Mayfield Village Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the Village of Mayfield will be automatically routed to the Mayfield Village Police PSAP. If the call is for police, fire and/or emergency medical services, the Mayfield Village Police PSAP will dispatch the appropriate emergency unit(s).
WORK STATIONS: 2 (Dispatchers work 12 hour shifts and stagger part timers for double coverage)
CAD AND RMS INFO: TAC
MAPPING CAPABILITIES: 9-1-1 mapping through Cuyahoga County REDSS.
PHONE LINES:
9-1-1 Lines: 2 Other: 7 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: LEADS access through Cuyahoga County REDSS
EMD: Dispatchers currently certified through Powerphone
OTHER INFO:
54 | Page
MIDDLEBURG HEIGHTS
PSAP# 561 ESN: 056 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of Middleburg Heights
PRIMARY PSAP: Middleburg Heights Police, 15850 E. Bagley Road
ALTERNATE PSAP: Brook Park Police, 17401 Holland Road
SECONDARY PSAP: None
SERVICE PROVISION:
Police: Middleburg Heights Police Fire: Middleburg Heights Fire EMS: Middleburg Heights Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Middleburg Heights will be automatically routed to the Middleburg Heights Police PSAP. If the call is for police, fire and/or emergency medical services, the Middleburg Heights Police PSAP will dispatch the appropriate emergency unit(s).
WORK STATIONS: 1 (One dispatcher on duty per shift)
CAD AND RMS INFO: TAC
MAPPING CAPABILITIES: 9-1-1 mapping through Cuyahoga County REDSS
PHONE LINES:
9-1-1 Lines: 2 Other: 4 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS with additional MDT access through TAC
EMD: Dispatchers are certified through Powerphone.
OTHER INFO:
55 | Page
NORTH OLMSTED
PSAP# 567 ESN: 099 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of North Olmsted
PRIMARY PSAP: North Olmsted Police, 27243 Lorain Road
ALTERNATE PSAP: Fairview Park Police, 20777 Lorain Road
SECONDARY PSAP: None
SERVICE PROVISION:
Police: North Olmsted Police Fire: North Olmsted Fire EMS: North Olmsted Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of North Olmsted will be automatically routed to the North Olmsted Police PSAP. If the 9-1-1 call is for police, fire and/or emergency medical services, North Olmsted Police PSAP will dispatch the appropriate emergency unit(s).
WORK STATIONS: 2 (Two or three dispatchers on duty per shift)
CAD AND RMS INFO: TAC
MAPPING CAPABILITIES: 9-1-1 mapping through TAC
PHONE LINES:
9-1-1 Lines: 3 Other: 12 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: LEADS access through Cuyahoga County REDSS with additional MDT access through TAC
EMD: Dispatchers are currently certified through Priority Dispatch
OTHER INFO:
56 | Page
NORTH RANDALL
PSAP# 573 ESN: 100 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the Village of North Randall
PRIMARY PSAP: North Randall Police, 21937 Miles Road
ALTERNATE PSAP: Shaker Heights Police, 3355 Lee Road
SECONDARY PSAP: None
SERVICE PROVISION:
Police: North Randall Police Fire: North Randall Fire EMS: North Randall Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the Village of North Randall will be automatically routed to the North Randall Police PSAP. If the call is for police, fire and/or emergency medical services, the North Randall Police PSAP will dispatch the appropriate emergency unit(s).
WORK STATIONS: 1 (One dispatcher on duty per shift)
CAD AND RMS INFO: Have created their own RMS.
MAPPING CAPABILITIES: None
PHONE LINES:
9-1-1 Lines: 2 Other: 2 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS
EMD: None
OTHER INFO:
57 | Page
NORTH ROYALTON
PSAP# 568 ESN: 101 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of North Royalton
PRIMARY PSAP: North Royalton Police, 14000 Bennett Road
ALTERNATE PSAP: Strongsville Police, 18700 Westwood Drive
SECONDARY PSAP: None
SERVICE PROVISION:
Police: North Royalton Police Fire: North Royalton Fire EMS: North Royalton Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of North Royalton will automatically be routed to the North Royalton Police PSAP. If the call is for police, fire and/or emergency medical services, the North Royalton Police PSAP will dispatch the appropriate emergency unit(s).
WORK STATIONS: 2 (Two dispatchers on duty 1st and 2nd shift; One dispatcher on duty 3rd shift)
CAD AND RMS INFO: TAC
MAPPING CAPABILITIES: 9-1-1 mapping through Cuyahoga County REDSS. Also uses TAC mapping
PHONE LINES:
9-1-1 Lines: 2 Other: 10 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS along with MDT access through TAC
EMD: None
OTHER INFO:
58 | Page
OLMSTED FALLS
PSAP# 577 ESN: 103 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of Olmsted Falls
PRIMARY PSAP: Olmsted Falls Police, 26100 Bagley Road
ALTERNATE PSAP: Olmsted Township Police, 26900 Cook Road
SECONDARY PSAP: None
SERVICE PROVISION:
Police: Olmsted Falls Police Fire: Olmsted Falls Fire EMS: Olmsted Falls Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Olmsted Falls will be automatically routed to the Olmsted Falls Police PSAP. If the 9-1-1 call is for police, fire and/or emergency medical services, the Olmsted Falls Police PSAP will dispatch the appropriate emergency unit(s).
WORK STATIONS: 2
CAD AND RMS INFO: TAC
MAPPING CAPABILITIES: None
PHONE LINES:
9-1-1 Lines: 2 Other: 4 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS along with MDT access through TAC
EMD: Dispatchers are certified through Powerphone
OTHER INFO:
59 | Page
OLMSTED TOWNSHIP
PSAP# 578 ESN: 063 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only Olmsted Township
PRIMARY PSAP: Olmsted Township Police, 26900 Cook Road
ALTERNATE PSAP: Olmsted Falls Police, 26100 Bagley Road
SECONDARY PSAP: None
SERVICE PROVISION:
Police: Olmsted Township Police Fire: Olmsted Township Fire EMS: Olmsted Township Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in Olmsted Township will automatically be routed to the Olmsted Township Police PSAP. If the call is for police, fire and/or emergency medical services, the Olmsted Township Police PSAP will dispatch the appropriate emergency unit(s).
WORK STATIONS: 1
CAD AND RMS INFO: Police – TAC; Fire - Sundance
MAPPING CAPABILITIES: None
PHONE LINES:
9-1-1 Lines: 2 Other: 4 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS
EMD: None
OTHER INFO:
60 | Page
PARMA
PSAP# 583 ESN: 066 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of Parma
PRIMARY PSAP: Parma Police, 6617 Ridge Road (Dispatch); 5555 Powers Blvd. (PD)
ALTERNATE PSAP: Parma Heights Police, 6184 Pearl Road
SECONDARY PSAP: None
SERVICE PROVISION:
Police: Parma Police Fire: Parma Fire EMS: Parma Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Parma will automatically be routed to the Parma Police PSAP. If the call is for police, fire and/or emergency medical services, the Parma Police PSAP will dispatch the appropriate emergency unit(s).
WORK STATIONS: 5 (minimum of three dispatchers per shift)
CAD AND RMS INFO: Integraph
MAPPING CAPABILITIES: 9-1-1 mapping through Integraph
PHONE LINES:
9-1-1 Lines: 7 Other: 15 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: LEADS access through Cuyahoga County REDSS
EMD: Dispatchers certified through Priority Dispatch
OTHER INFO:
61 | Page
PARMA HEIGHTS
PSAP# 582 ESN: 067 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the city of Parma Heights
PRIMARY PSAP: Parma Heights Police, 6184 Pearl Road
ALTERNATE PSAP: Brooklyn Police, 7619 Memphis Avenue
SECONDARY PSAP: None
SERVICE PROVISION:
Police: Parma Heights Police Fire: Parma Heights Fire EMS: Parma Heights Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Parma Heights will automatically be routed to the Parma Heights Police PSAP. If the call is for police fire and/or emergency medical services, the Parma Heights Police PSAP will dispatch the appropriate emergency unit(s).
WORK STATIONS: 2 (One dispatcher on duty all shifts)
CAD AND RMS INFO: TAC
MAPPING CAPABILITIES: 9-1-1 mapping through TAC
PHONE LINES:
9-1-1 Lines: 3 Other: 5 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS along with MDT access through TAC
EMD: None
OTHER INFO:
62 | Page
RICHMOND HEIGHTS
PSAP# 594 ESN: 104 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of Richmond Heights
PRIMARY PSAP: Richmond Heights Police, 27201 Highland Road
ALTERNATE PSAP: Highland Heights Police, 5827 Highland Road
SECONDARY PSAP: None
SERVICE PROVISION:
Police: Richmond Heights Police Fire: Richmond Heights Fire EMS: Richmond Heights Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Richmond Heights will automatically be routed to the Richmond Heights Police PSAP. If the call is for police, fire and/or emergency medical services, the Richmond Heights Police PSAP will dispatch the appropriate emergency unit(s).
WORK STATIONS: 2 (One dispatcher on duty per shift)
CAD AND RMS INFO: TAC
MAPPING CAPABILITIES: 9-1-1 mapping through Cuyahoga County REDSS
PHONE LINES:
9-1-1 Lines: 2 Other: 8 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS
EMD: None
OTHER INFO:
63 | Page
ROCKY RIVER
PSAP# 595 ESN: 70 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of Rocky River
PRIMARY PSAP: Rocky River Police, 21012 Hilliard Blvd.
ALTERNATE PSAP: Fairview Park Police, 20777 Lorain Road
SECONDARY PSAP: WestCom, 27700 Hilliard Blvd., Westlake
SERVICE PROVISION:
Police: Rocky River Police Fire: Rocky River Fire EMS: Rocky River Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Rocky River will be automatically routed to the Rocky River PSAP. If the 9-1-1 call is for police services, the Rocky River Police PSAP will dispatch the appropriate emergency unit(s). If the 9-1-1 call is for emergency medical and/or fire services, the Rocky River Police PSAP will “one-button-transfer” the 9-1-1 call to WestCom for dispatching of the appropriate emergency unit(s).
WORK STATIONS: 1 (One senior police officer on duty mans the dispatch center)
CAD AND RMS INFO: Sundance
MAPPING CAPABILITIES: 9-1-1 mapping through Cuyahoga County REDSS
PHONE LINES:
9-1-1 Lines: 1 Other: 2 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS with MDT access through Sundance
EMD: Emergency medical calls are dispatched through WestCom, who are certified through APCO
OTHER INFO:
64 | Page
SHAKER HEIGHTS
PSAP# 601 ESN: 105 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of Shaker Heights
PRIMARY PSAP: Shaker Heights Police, 3355 Lee Road
ALTERNATE PSAP: Warrensville Heights Police, 4301 Warrensville Center Road
SECONDARY PSAP: EastCom, 3445 Mayfield Road, Cleveland Heights
SERVICE PROVISION:
Police: Shaker Heights Police Fire: Shaker Heights Fire EMS: Shaker Heights Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Shaker Heights will automatically be routed to the Shaker Heights Police PSAP. If the 9-1-1 call is for police services only, the Shaker Heights Police PSAP will dispatch the appropriate emergency unit(s). If the 9-1-1 call is for fire and/or emergency medical services, the Shaker Heights Police PSAP will “one-button-transfer” the call to EastCom for the dispatching of the appropriate emergency unit(s).
WORK STATIONS: 3 (Two dispatchers on duty all shifts)
CAD AND RMS INFO: New World
MAPPING CAPABILITIES: None
PHONE LINES:
9-1-1 Lines: 4 Other: 10 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS for dispatch and MDT’s.
EMD: Emergency medical calls are dispatched through EastCom, who are certified through APCO
OTHER INFO:
65 | Page
SOLON
PSAP# 602 ESN: 073 PAGE 1 of 2
PSAP TERRITORY: This PSAP Territory consists of the City of Solon and the Village of Glenwillow
PRIMARY PSAP: Solon Police, 33000 Solon Road
ALTERNATE PSAP: Chagrin Falls Police, 21 West Washington Street
SECONDARY PSAP: None
SERVICE PROVISION:
Police: City of Solon – Solon Police City of Glenwillow – Glenwillow Police Fire: City of Solon – Solon Fire City of Glenwillow – Solon Fire for residential; Oakwood Fire for Commercial EMS: City of Solon – Solon Fire City of Glenwillow – Oakwood Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Solon and the Village of Glenwillow will be automatically routed to the Solon Police PSAP. If the 9-1-1 call is for police, fire or emergency medical services in the City of Solon, the Solon Police PSAP will dispatch the appropriate Solon Police and/or Fire emergency unit(s). If the 9-1-1 call is for a police services in the Village of Glenwillow, the Solon Police PSAP will dispatch the appropriate Glenwillow Police unit(s). If the 9-1-1 call is for commercial fire in the City of Glenwillow, the Solon Police PSAP will relay the information to the Walton Hills Police PSAP for dispatch of the appropriate Oakwood Fire unit(s). If the 9-1-1 call is for residential fire in the City of Glenwillow, the Solon Police PSAP will dispatch the appropriate Solon fire unit(s). If the 9-1-1 call is for emergency medical services in the Village of Glenwillow, the Solon Police PSAP will “one-button-transfer” the call to the Walton Hills Police PSAP for dispatch of the appropriate Oakwood Fire unit(s).
WORK STATIONS: 3 (Three dispatchers on duty at all times)
CAD AND RMS INFO: Emergitech
MAPPING CAPABILITIES: 9-1-1 mapping through Emergitech
66 | Page
SOLON PSAP# 602 ESN: 073 PAGE 2 of 2
PHONE LINES:
9-1-1 Lines: 2 Other: 8 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS with MDT access through Emergitech
EMD: Solon and Chagrin Falls have implemented their own EMD program, designed by the Solon Fire Department, that includes ongoing continuing education for dispatchers.
OTHER INFO:
67 | Page
SOUTH EUCLID
PSAP# 596 ESN: 074 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of South Euclid
PRIMARY PSAP: South Euclid Police, 1349 South Green Road
ALTERNATE PSAP: University Heights Police, 2304 Warrensville Center Road
SECONDARY PSAP: None
SERVICE PROVISION:
Police: South Euclid Police Fire: South Euclid Fire EMS: South Euclid Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of South Euclid will automatically be routed to the South Euclid Police PSAP. If the call is for police, fire and/or emergency medical services, the South Euclid Police PSAP will dispatch the appropriate emergency unit(s).
WORK STATIONS: 2 (One dispatcher on duty per shift; occasionally two)
CAD AND RMS INFO: Sundance
MAPPING CAPABILITIES: 9-1-1 mapping through Cuyahoga County REDSS
PHONE LINES:
9-1-1 Lines: 3 Other: 10 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS with MDT access through Sundance
EMD: Dispatchers certified through Powerphone
OTHER INFO:
68 | Page
STRONGSVILLE
PSAP# 609 ESN: 075 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of Strongsville
PRIMARY PSAP: Strongsville Police, 18700 Westwood Dr.
ALTERNATE PSAP: North Royalton Police, 14000 Bennett Rd.
SECONDARY PSAP: None
SERVICE PROVISION:
Police: Strongsville Police Fire: Strongsville Fire EMS: Strongsville Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Strongsville will automatically be routed to the Strongsville Police PSAP. If the call is for police, fire and/or emergency medical services, the Strongsville Police PSAP will dispatch the appropriate emergency unit(s).
WORK STATIONS: 4 (Minimum of three dispatchers on duty at all times)
CAD AND RMS INFO: TAC
MAPPING CAPABILITIES: None
PHONE LINES:
9-1-1 Lines: 4 Other: 5 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS with MDT access through TAC
EMD: Dispatchers certified through Priority Dispatch
OTHER INFO:
69 | Page
UNIVERSITY HEIGHTS
PSAP# 619 ESN: 106 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of University Heights
PRIMARY PSAP: University Heights Police, 2304 Warrensville Center Road
ALTERNATE PSAP: South Euclid Police, 1349 South Green Road
SECONDARY PSAP: EastCom
SERVICE PROVISION:
Police: University Heights Police Fire: University Heights Fire EMS: University Height Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of University Heights will automatically be routed to the University Heights Police PSAP. If the 9-1-1 call is for police services only, the University Heights Police PSAP will dispatch the appropriate emergency unit(s). If the 9-1-1 call is for fire and/or emergency medical services, the University Heights Police PSAP will “one-button-transfer” the call to EastCom for the dispatching of the appropriate emergency unit(s)
WORK STATIONS: 2 (One dispatcher on duty per shift)
CAD AND RMS INFO: TAC
MAPPING CAPABILITIES: None
PHONE LINES:
9-1-1 Lines: 2 Other: 5 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS with MDT access through TAC
EMD: Emergency Medical calls are dispatched through EastCom, who are certified through APCO
OTHER INFO:
70 | Page
WALTON HILLS
PSAP# 624 ESN: 061 & 078 PAGE 1 of
PSAP TERRITORY: This PSAP Territory consists of the Village of Walton Hills and the Village of Oakwood
PRIMARY PSAP: Walton Hills Police, 7595 Walton Road
ALTERNATE PSAP: Bedford Police, 165 Center Road
SECONDARY PSAP: None
SERVICE PROVISION:
Police: Village of Walton Hills – Walton Hills Police Village of Oakwood – Oakwood Police Fire: Village of Walton Hills – Walton Hills Police Village of Oakwood – Oakwood Fire EMS: Village of Walton Hills – Walton Hills Fire Village of Oakwood – Oakwood Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the Village of Walton Hills and the Village of Oakwood will be automatically routed to the Walton Hills Police PSAP. If the 9-1-1 call is for police, fire and/or emergency medical services in the Village of Walton Hills, the Walton Hills Police PSAP will dispatch the appropriate Walton Hills emergency unit(s). If the 9-1-1 call is for police, fire and/or emergency medical services in the Village of Oakwood, the Walton Hills Police PSAP will dispatch the appropriate Oakwood emergency unit(s).
WORK STATIONS: 2 (Two dispatchers on duty 1st and 2nd shift; one dispatcher on duty 3rd shift)
CAD AND RMS INFO: TAC
MAPPING CAPABILITIES: 9-1-1 mapping through TAC
PHONE LINES:
9-1-1 Lines: 2 Other: 3 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS with MDT access through TAC
EMD: None
OTHER INFO:
71 | Page
WARRENSVILLE HEIGHTS
PSAP# 625 ESN: 107 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of Warrensville Heights
PRIMARY PSAP: Warrensville Heights Police, 4301 Warrensville Center Road
ALTERNATE PSAP: Shaker Heights Police, 3355 Lee Road
SECONDARY PSAP: None
SERVICE PROVISION:
Police: Warrensville Heights Police Fire: Warrensville Heights Fire EMS: Warrensville Heights Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Warrensville Heights will automatically be routed to the Warrensville Heights Police PSAP. If the call is for police, fire and/or emergency medical services, the Warrensville Heights Police PSAP will dispatch the appropriate emergency unit(s).
WORK STATIONS: 2 (One dispatcher on duty at all times)
CAD AND RMS INFO: Sunguard
MAPPING CAPABILITIES: None
PHONE LINES:
9-1-1 Lines: 3 Other: 8 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: Direct access through LEADS
EMD: Dispatchers certified through Powerphone
OTHER INFO:
72 | Page
WESTLAKE
PSAP# 629 ESN: 081 PAGE 1 of 1
PSAP TERRITORY: This PSAP Territory consists of only the City of Westlake
PRIMARY PSAP: Westlake Police, 27300 Hilliard Blvd.
ALTERNATE PSAP: Bay Village Police, 28000 Wolf Road
SECONDARY PSAP: WestCom
SERVICE PROVISION:
Police: Westlake Police Fire: Westlake Fire EMS: Westlake Fire
COMMUNICATIONS DESCRIPTION: All 9-1-1 calls originating in the City of Westlake will automatically be routed to the Westlake Police PSAP. If the 9-1-1 call is for police services, the Westlake Police PSAP will dispatch the appropriate emergency unit(s). If the 9-1-1 call is for fire and/or emergency medical services, the Westlake Police PSAP will “one-button-transfer” the call to WestCom for dispatching of the appropriate emergency unit(s).
WORK STATIONS: 3 (Two dispatchers on duty at all times)
CAD AND RMS INFO: TAC
MAPPING CAPABILITIES: 9-1-1 mapping through TAC
PHONE LINES:
9-1-1 Lines: 2 Other: 6 (includes 7-digit police emergency, fire emergency, non-emergency and administrative lines)
LEADS ACCESS: LEADS access through Cuyahoga County REDSS with MDT access through TAC
EMD: Emergency Medical calls are dispatched through WestCom, who are certified through APCO
OTHER INFO:
73 | Page
APPENDIX B
PRIMARY, SECONDARY AND ALTERNATE PSAP
PRIMARY PSAP SECONDARY PSAP ALTERNATE PSAP
Bay Village Police WestCom Westlake Police Beachwood Police South Euclid Police Bedford Police Bedford Heights Police Bedford Heights Police Bedford Police Berea Police Berea Fire Olmsted Falls Police Bratenahl Police Cleveland Fire East Cleveland Police Brecksville Police Independence Police Broadview Heights Police Brecksville Police Brooklyn Police Parma Heights Police Brook Park Police Middleburgh Heights Police Chagrin Falls Police Solon Police Cleveland Police Cleveland EOC Cleveland Fire Cleveland Heights Police EastCom Cleveland Heights Fire Cuyahoga Heights Police Independence Police East Cleveland Police East Cleveland Fire Bratenahl Police Euclid Police Wickliffe Police Fairview Park Police WestCom Rocky River Police Garfield Heights Police Maple Heights Police Gates Mills Police Mayfield Village Fire Mayfield Village Police Highland Heights Police Richmond Heights Police Independence Police Brecksville Police Lakewood Police Fairview Park Police Lyndhurst Police Mayfield Heights Police Maple Heights Police Garfield Heights Police Mayfield Heights Police Lyndhurst Police Mayfield Village Police Highland Heights Police Middleburgh Heights Police Brook Park Police North Olmsted Police Fairview Park Police North Randall Police Shaker Heights Police North Royalton Police Strongsville Police Olmsted Falls Police Olmsted Township Police Olmsted Township Police Olmsted Falls Police Parma Police Parma Heights Police Parma Heights Police Brooklyn Police Richmond Heights Police Highland Heights Police Rocky River Police WestCom Fairview Park Police Shaker Heights Police EastCom Warrensville Heights Police Solon Police Chagrin Falls Police South Euclid Police University Heights Police Strongsville Police North Royalton Police University Heights Police EastCom South Euclid Police Walton Hills Police Bedford Police Warrensville Heights Police Shaker Heights Police Westlake Police WestCom Bay Village Police
74 | Page
APPENDIX C
WIRELESS CARRIERS OPERATING IN CUYAHOGA COUNTY
As of the approval of this document, the following wireless carriers were operating in Cuyahoga County.
Alltel Wireless Revol Wireless Candy Green – Director E9-1-1 Dana Fleck – E9-1-1 Coordinator 1 Alltel Drive Phone: 216-525-1129 B5F5 [email protected] Little Rock, AR 72202 Phone: 501-905-5709 Fax: 501-905-6307
AT&T Mobility Wireless Sprint PCS Allen Muse, ENP – Public Safety Jill Overschmidt- 911 Manager Representative Phone: 913-794-8572 AT&T Mobility Cell: 913-269-0721 Phone: 615-221-3613 [email protected] Fax: 615-221-3862 [email protected] T-Mobile Cricket Communications Lynn Mell – Sr. Manager Geri Freeman 12920 S.E. 38th Street 10307 Pacific Center Ct. Bellevue, WA 98006 San Diego, CA 92121 Phone: 425-378-4898 Phone: 858-882-9086 Fax: 413-622-5293 [email protected] [email protected]
Nextel Verizon Wireless Josh Ulch – Interconnect Engineer Peter McHale 39200 Schoolcraft Rd. One Verizon Place Livonia, MI 48150 GA3B1REG Phone: 734-420-7191 Alpharetta, GA 30004 [email protected] Phone: 678-339-4116 Fax: 678-339-8554
75 | Page
APPENDIX D
GLOSSARY
911 A three-digit telephone number to facilitate the reporting of an emergency requiring response by a public safety agency.
911 Service Area The geographic area that has been granted authority by a state or local governmental body to provide 9- 1-1 service.
Abandoned Call A call placed to 9-1-1 in which the caller disconnects before the call can be answered by the Public Safety Answering Point (PSAP) attendant.
Alternate PSAP A PSAP designated to receive calls when the primary PSAP is unable to do so.
Alternate Routing Alternate routing provides for a predetermined routing for 911 calls when the tandem office is unable to route the calls over the 911 trunks for a particular PSAP due to troubles or all trunks busy.
American Standard Code for Information Interchange (ASCII) This standard defines the code for a character set to be used for information interchange between equipment of different manufacturers and is a standard for data communications over telephone lines. In the context of TDD/TTY this refers to both a binary code and modulation method used for 110/300 baud TDD/TTY communications.
Automatic Location Identification (ALI) Automatic Location Identification provides for an address display of the subscriber calling 911. With ALI, the PSAP receives the ANI display and an ALI display on a screen. The ALI display includes the subscriber's address, community, state, type of service and if a business, the name of the business. The PSAP will also get a display of the associated ESN information (police, fire, rescue).
Automatic Number Identification (ANI) Automatic Number Identification corresponds to the subscriber's seven digit telephone number. The ANI displays at the PSAP on the digital ANI display console.
ANI Failure Failure of the end office to identify the call and provide the ANI (telephone number) to the tandem office; or, an ANI failure between the tandem office and the PSAP.
Anonymous Call If a subscriber misdials and dials the seven digit number associated with the PSAP position, they will come in direct and ANI display as 911-0000 which will ALI as an anonymous call. The seven digit numbers associated with the PSAP positions are not published even to the PSAPs.
Call Detail Record
76 | Page
When the 911 call is terminated by the PSAP operator, the ANI will automatically print-out on the teletypewriter located at the PSAP. The printout will contain the time the call came into the PSAP, the time it was picked up by an operator, the operator number, the time the call was transferred, if applicable, the time the call was terminated and the trunk group number associated with the call. Printouts of the ALI display are now also available, if the PSAP has purchased the required equipment.
Cell The wireless telecommunications (Cellular or PCS) antenna serving a specific geographic area.
Cell Sector One face of a cell antenna (typically 3-sided) that operates independently of the other sectors.
Cell Site The location of a cell and related equipment.
Computer Aided Dispatch (CAD) A computer based system, which aids PSAP telecommunicators by automating selected dispatching and record keeping activities.
Data Base An organized collection of information, typically stored in computer systems, comprised of fields, records (data) and indexes. In 9-1-1, such data bases include MSAG, telephone number/ESN, and telephone customer records.
Data Base Management System (DBMS) A system of manual procedures and computer programs used to create, store and update the data required to provide Selective Routing and/or Automatic Location Identification for E9-1-1 systems.
Dedicated Trunk A telephone circuit used for a single purpose; such as transmission of 9-1-1 calls.
Default Routing Provides for routing of 911 calls when there is an ANI failure. The call will be routed to the "default" ESN associated with the he NNX the caller is calling from. Default ESNs are pre-assigned in translations and are usually the predominant ESN for a given wire center.
Digital Subscriber Line (DSL) A subscriber loop supporting one of the digital transmission techniques.
Direct Dispatch The performance of 9-1-1 call answering and dispatching by personnel at the primary PSAP.
E9-1-1 Enhanced 911: Features available include selective routing, selective transfer, fixed transfer, alternate routing, default routing, Automatic Number Display, Automatic Location Identification, night service, default routing, call detail record.
Emergency Location Identification Number (ELIN) A valid North American Number Plan format telephone number assigned to the MLTS Operator by the appropriate authority that is used to route the call to a PSAP and is used to retrieve the ALI for the PSAP.
77 | Page
The ELIN may be the same number as the ANI. The North American Numbering Plan number may in some cases not be a dialable number.
Emergency Service Number (ESN)/Emergency Service Zone (ESZ) An ESN is a three to five digit number representing a unique combination of emergency service agencies (Law Enforcement, Fire, and Emergency Medical Service) designated to serve a specific range of addresses within a particular geographical area, or Emergency Service Zone (ESZ). The ESN facilitates selective routing and selective transfer, if required, to the appropriate PSAP and the dispatching of the proper service agency(ies).
Emergency Services Routing Digit (ESRD)/Emergency Services Routing Key (ESRK) A 10-digit number used for the purpose of routing an E9-1-1 call to the appropriate Public Service Answering Point (PSAP) when that call is originating from wireless equipment. The Emergency Services Routing Digit (ESRD) identifies the cell site and sector of the call origination in a wireless call scenario. The Emergency Services Routing Key (ESRK) uniquely identifies the call in a given cell site/sector and correlates data that is provided to a PSAP by different paths, such as the voice path and the Automatic Location Identification (ALI) data path. Both the ESRD and ESRK define a route to the proper PSAP. The ESRK alone, or the ESRD and/or Mobile Identification Number (MIN), is signaled to the PSAP where it can be used to retrieve from the ALI database, the mobile caller’s call-back number, position and the emergency service agencies (e.g., police, fire, medical, etc.) associated with the caller’s location. If a NANP TN is used as an ESRD or ESRK, this number cannot be assigned to a customer.
Enhanced 9-1-1 (E9-1-1_ A location technology advanced by the FCC that will enable mobile, or cellular phones to process 911 emergency calls and enable emergency services to locate the geographic position of the caller.
Forced Disconnect The capability of a PSAP attendant to disconnect a 9-1-1 call even if the calling party remains off-hook. This feature is used to prevent overloading of 9-1-1 trunks.
Geographic Information System (GIS) A computer software system that enables one to visualize geographic aspects of a body of data. It contains the ability to translate implicit geographic data (such as a street address) into an explicit map location, query and analyze date in order to receive the results in the form of a map. It can also be used to graphically display coordinates on a map, i.e. Latitude/Longitude from a wireless 9-1-1 call.
Global Positioning System (GPS) A satellite based Location Determination Technology (LDT).
Internet Protocol (IP) The method by which data is sent from one computer to another on the internet or other networks.
Manual Transfer The capability of a PSAP attendant to transfer a 9-1-1 call to another location by manually dialing the destination number or speed dialing code.
MSAG Master Street Address Guide A data base of street names and house number ranges within their associated communities defining Emergency Service Zones (ESZ) and their associated Emergency Service Numbers (ESN) to enable proper routing of 9-1-1 calls.
78 | Page
Misroute Any condition that results in the 911 call going to the wrong PSAP. A call can be misrouted if the ESN and associated routing information are incorrect in the E9-1-1 data base and/or tandem data base. A call can also be misrouted if the call is an ANI failure, which automatically default routes.
Multi-line Telephone System (MLTS) A system comprised of common control unit(s), telephone sets, and control hardware and software.
Multi-line Telephone System (MLTS) Operator The entity that either owns, or leases/rents from a third party, and operates a MLTS through which a caller/person may place a 9-1-1 call through the public switched network.
N911 Assignments The FCC has assigned several three-digit numbers for emergency and non-emergency access, and has posted a complete explanation on their Web site.
Next Generation 9-1-1 (NG9-1-1) Refers to an initiative aimed at updating the 9-1-1 service infrastructure in the United States and Canada to improve public emergency communications services in a wireless mobile society. In addition to calling 9-1-1 from a phone, it intends to enable the public to transmit text, images, video and data to the PSAP.
Night Service Night service works the same as alternate routing in that the calls coming into a given PSAP will automatically be routed to another preset PSAP when all trunks are made busy due to the PSAP closing down for the night.
No ANI This condition means the PSAP received a call, but no telephone number displayed on the ANI console. The PSAP should report this condition immediately to the SSC/MAC.
No Displays A condition where the PSAP ALI display screen is blank. This type of trouble should be reported immediately to the SSC/MAC. If all screens at the PSAP are blank, it is an indication that the problem is in the circuits from the PSAP to the E9-1-1 computer. If more than one PSAP is experiencing no display, it may be a problem with the Node computer or the E9-1-1 computer. The SSC/MAC should contact the MMOC to determine the health of the HOST computer.
No Record Found (NRF) A condition where no ALI information is available for display at the PSAP.
North American Numbering Plan (NANP) Use of 10 digit dialing in the format of a 3 digit NPA followed by 3 digit NXX and 4 digit line number.
One-button-transfer The capability of a PSAP attendant to transfer a 9-1-1 call to a pre-determined location by activating a single button.
79 | Page
PSAP Public Safety Answering Point, usually the police, fire and/or rescue groups as determined by the local municipalities. A "ringing" will not have ANI or ALI capabilities, but just receives calls or transferred calls from another PSAP.
PSAP Not Receiving Calls If a PSAP cannot receive calls or request retrievals from the E9-1-1 host computer, i.e., cable cut, the calls into that PSAP must be rerouted to another PSAP. The Switching Control Center must be notified to reroute the calls in the tandem office E9-1-1 translations.
Record Not Found If the host computer is unable to do a look up on a given ANI request from the PSAP, it will forward a Record Not Found message to the PSA ALI screen. This is caused by service order activity for a given subscriber not being processed into the E9-1-1 data base, or HOST computer system problems whereby the record cannot be accessed at that point in time
Selective Routing The capability to route a call to the particular PSAP serving the address associated with the TN making the 911 call. Selective routing is achieved by building TN/ESN translations in the tandem central office. These translations are driven by the E9-1-1 data base which assigns the ESN to each telephone number based on the customer's address. Service order activity keeps the E9-1-1 data base updated. The E9-1-1 data base, in turn, generates recent change to the tandem office (through the SCC or RCMAC) to update the TN/ESN translations in the tandem data base.
Selective Transfer Provides the PSAP with the ability to transfer the incoming 911 call to a fire or rescue service for the particular number calling 911 by pushing one button for fire or rescue. For example, if an incoming 911 call was reporting a fire, the PSAP operator would push the fire button on the ANI console; the call would go back to the tandem office, do a lookup for the seven digit number associated with fire department, for the ESN assigned to the calling TN, and automatically route the call to that fire department. This differs from "fixed" transfer which routes every call to the same fire or rescue number whenever the fire or rescue button is pushed. The PSAP equipment is optioned to provide either fixed or selective transfer capabilities.
Spurious 911 Call Occasionally, the PSAP will get a call that is not associated with a subscriber dialing 911 for an emergency. It could be a subscriber who has not dialed 911, but is dialing another number, or has just picked up their phone and was connected with the PSAP. These problems are equipment related, particularly when the calls originate from electromechanical or step by step offices, and are reported by the E9-1-1 Center to Network Operations upon receipt of the PSAP inquiry reporting the trouble. The PSAP may get a call and no one is there; if they call the number back, the number may be disconnected or no one home. Again these are network troubles and must be investigated. Cordless telephones can also generate "spurious" calls in to the PSAPs. Generally, the PSAP will hear conversation on the line, but the subscribers are not calling 911. The PSAP may report spurious calls to repair if they become bothersome, for example, the same number ringing in continually.
Telecommunications Device for the Deaf (TDD/TTY) A device capable of information interchange between compatible units using a dial up or private line telephone network connection as the transmission medium and automatically detects TDD/TTY tones.
80 | Page
Voice over Internet Protocol, Voice over IP (VoIP) Provides distinct packetized voice information in digital format using the Internet Protocol The IP address assigned to the user’s telephone number may be static or dynamic.
Wireless Phase I Required by FCC Report and Order 96-264 pursuant to notice of Proposed Rulemaking (NPRM) 94-102. The delivery of a wireless 9-1-1 call with callback number and identification of the cell-tower from which the call originated. Call routing is usually determined by call-sector.
Wireless Phase II Required by FCC Report and Order 96-264 pursuant to notice of Proposed Rulemaking (NPRM) 94-102. The delivery of a wireless 9-1-1 call with Phase I requirements plus location of the caller within 125 meters 67% of the time and Selective Routing based upon those coordinates.
81 | Page