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Cou Nte Rt Op S & Arc H Itectu R Al Su COUNTERTOPS & ARCHITECTURAL SURFACES 2017-2018 BUYERS’ GUIDE BUYERS’ 2017-2018 SURFACES ARCHITECTURAL & COUNTERTOPS 2017-2018 INTERNATIONAL SURFACE FABRICATORS ASSOCIATION INTERNATIONAL SURFACE Circle Reader Service #1 on the Reader Service Page or go to www.isfanow.org/info In this issue Features ISFA Staff Bryan Stannard, Executive Director Chad Thomas, Account Representative Kevin Cole, Communications Director and Amy Kyriazis, Program Manager 04 - Letter from the Editor Magazine/Website Publisher & Editor Chris Pappenfort, Trainer Carol Wilhite, Operations Manager 06 - 15 Ways Great Suppliers Paul Wisnefski, Account Representative Help You Win 08 - Product Showcase 30 - Suppliers by Category ISFA Board of Directors Ryan Miller, President Augie Chavez, Director 39 - Product Info Form [email protected] [email protected] Adam Albee, Immediate Past President Amy Miller, Director [email protected] [email protected] 40 - Alphabetical Listings Kate Dillenburg, Vice President Steve Stoddard, Director [email protected] [email protected] 61 - Fabricator Directory Mike Langenderfer, Treasurer Matt Kraft, Director [email protected] [email protected] 66 - Classifieds Kelley Montana, Director John Hansen, Associate Member Representative [email protected] [email protected] Mike Woods, Director Jessica McNaughton, Associate Member 66 - Advertiser Index [email protected] Representative, [email protected] Magazine Credits About This Contacting ISFA Magazine Phone: (412) 487-3207 Fax: (412) 487-3269 Countertops & Architectural Surfaces (ISSN 2372-983X) [email protected] is published quarterly by the International Surface www.isfanow.org Fabricators Association (ISFA), with a fifth “Buyers Guide” issue publishing in September/October. Photography Individual copies of Countertops & Architectural Surfaces are available at the nonmember “newsstand” Photos in this publication may not depict proper safety procedures for creative purposes. ISFA and price of $14.95. Countertops & Architectural Surfaces Countertops & Architectural Surfaces support the use of proper safety procedures in all cases and is also available by individual subscription at the urge readers to take steps to institute such procedures. following rates: ISFA nonmembers, one year (five issues) $30.00; ISFA members, one year free with Magazine Credits every membership renewal. Publisher & Editor: Kevin Cole Proofreader: Nancy Mueller-Truax Special rates and charges apply for orders outside of the United States. Call for details. To subscribe, call Design: V2 Marketing Communications (412) 487-3207. Printed in the United States of America. Copyright © International Surface Fabricators Association 2017. All rights reserved. No part of this publication may be reprinted or otherwise reproduced without publisher’s written permission. Countertops & Architectural Surfaces and The International Surface Fabricators Association assume no responsibility for unsolicited manuscripts or photographs. Materials will be returned only if accompanied by a stamped, self-addressed envelope. For change of address, please include old label with new information, including both old and new zip codes. Allow 3-6 weeks for address change to take effect. Periodicals postage rate is paid at the Gibsonia, Pa., post office as well as others. Opinions expressed by writers in this magazine are not necessarily the opinions of Countertops & Architectural Surfaces or the International Surface Fabricators Association, but rather those of the individual writers. Postmaster: Send address change to Countertops & Architectural Surfaces magazine, 2400 Wildwood Road, Gibsonia, PA 15044. International Surface Fabricators Association • Buyers’ Guide 2017-18 • 3 From the Editor From the desk of Kevin Cole, Editor & Publisher, and ISFA Communications Director Putting this Guide To Work for You Before you is the updated 2017-2018 edition of the Countertops & The next section is divided into various products/service categories. Architectural Surfaces Buyers’ Guide. The amount of time and energy Under each of these categories you will find a list of just about every that goes into gathering the information found here and bundling company that supplies that product or service. So when looking for it together is quite an effort. However, I believe this is the most a supplier of a particular product, you can check the list and then comprehensive printed guide for the surfacing industry. It is not limited turn further back to find all of the companies’ full contact information to information relating to just one or two surfacing products, but a in alphabetical order. You can then use that information to contact whole host and all of the equipment, tools, machinery, consumables the supplier you are interested in or gather more information on their and ancillary products and services you would need to understand and products. work with the broad variety of materials on the market. It is the most The final part of this reference manual is a listing of some of the finest widely distributed issue of this publication and it’s for good reason. fabricators on the planet — all of which are members of ISFA. These We again have our usual four main sections this year: The Product companies have all taken up the call to be part of a long-standing Showcase; a breakout of product categories and their suppliers; a list community of fabricators that share ideas and methods, thereby of alphabetical contact information for each supplier listed herein; and a improving the industry as a whole. If you aren’t a member of ISFA, directory of ISFA fabricators. However, this year we were also fortunate I urge you to look into it. The connections, training and information, enough to have a great article to lead off the magazine, which focuses among other things, are all valuable benefits you just can’t get on supplier relationships and how to properly measure the value you anywhere else. get from them. I would also suggest you to hold on to this copy of the buyers’ guide, This article (see Page 6) is a great fit for this guide, as it serves to because it is only updated once a year, so you can refer back to it remind us that the quality of supplier relationships a company has when looking for suppliers in the future. However, for your convenience can make a big difference in the success of that company. I highly you can find a digital version online at our website (www.ISFAnow.org), recommend you read the article and take it to heart when it comes to as well as our most current regular issue of Countertops & Architectural the practices of your own businesses. Surfaces magazine. Beyond that is the Product Showcase, which is a roundup of the Lastly, I would be remiss if I didn’t offer thanks to all who contributed, latest and greatest products and services available to the industry. and to our readers in the industry. I am confident you will find the 2017- Please take note that those included in this section are amongst the 2018 Buyers’ Guide to be a useful tool. leading supporters of this publication designed to assist you. They also As always, I look forward to your feedback. support the educational goals of the International Surface Fabricators Association (ISFA). Without their commitment neither this guide nor the Sincerely, great learning opportunities and educational outlets provided by ISFA would be possible. Please do your homework and consider supporting these companies that so generously give back to the industry. This is also true of any company you see highlighted anywhere in this Kevin Cole, Publisher & Editor publication (and don’t forget to let them know you saw them here). [email protected] It’s more than just learning how to be more profitable, saving money on the bottom line and getting great referrals and discounts. Call ISFA today and find out how to make your world a better place. (412) 487-3207 www.ISFAnow.org Circle Reader Service #7 on the Reader Service Page or go to www.isfanow.org/info 4 • Buyers’ Guide 2017-18 • International Surface Fabricators Association Circle Reader Service #2 on the Reader Service Page or go to www.isfanow.org/info ISFA Member since 2011 Fifteen Ways Great Suppliers Help You Win By Laura Juarez The word partnership has become an empty marketing term in business today. Suppliers promise it, but typically have no plan to deliver it. Thus, customers have become suspicious both of the word and of anyone touting it in a scripted sales pitch. And yet, the essence of a true partnership is a significant profit opportunity. I contend high performing supplier partnerships grounded in trust and innovative thinking are truly one of the fastest ways to improve both top and Figure 1 – This Sample Suppliers Grade Card allows you to set up a simple method to bottom line performance. They provide value you can determine which supplier will be most effective for your company’s needs. monetize for both your business and your supplier to create a win/win relationship. And yet for a myriad of reasons, suppliers throw this word around nonchalantly — failing to understand that the word demands excellence, creativity and taking an authentic vested interest in the customer’s success as a company. And as a result, customers shop suppliers looking for line item price improvements and reward purchasing professionals for micro improvements in cost of goods sold. So where’s the win/win? The profit injection? The sales infusion? It’s there … it just requires a different conversation. Instead of jockeying for one more penny or 15 more days to pay, customers have the opportunity to collaborate with partners to leverage supplier capabilities, reach, capital, brand and lead generation tools. Instead of negotiating new delivery fees and hassling clients about warranty and return policies, suppliers have the opportunity to roll out lead generation programs that are measurable and share the return of e-marketing efforts with their clients. Is there a time and place to shop a supplier? Absolutely. Sometimes, a supplier is simply underperforming or charging more than its product and added value are Figure 2 – There are numerous factors to consider when comparing suppliers, and you worth.
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