Business Comment APRIL/MAY2019 Special Report: Economy and Growth International Enterprising Impactful Leading Strathclyde The final word in business education

Strathclyde Business School is an innovative and entrepreneurial organisation, influencing business education as part of a leading technological University.

We understand the importance of global thinking. Our Masters programmes are consistently ranked among the best in the UK – and around the world. We introduced the first one year full time MBA to the UK in 1966 and we continue to introduce innovative business programmes, and bespoke executive education, to suit the demands of an evolving business world.

Our acclaimed MBA programme can be studied on a full time, part time or flexible learning basis which means you don’t have to give up the day job – or travel far – to get a world class MBA. www.strath.ac.uk/business CONTENTS

5 Scotland ranks top in UK for gender diversity in the workplace

15 Developing a scalable Special Report: business in Scotland Big data, huge 28 opportunities

Contents and Introduction 03 Dalmahoy £2m Refurbishment 04 Economy and Growth Gender Diversity in the Workplace 05 Apprentice has World at his Fingertips 06 Welcome to the latest issue of Business committed leadership of Chief Executive Comment, your Chamber magazine. Celine Sinclair. Revenues up from £380,000 Zero Waste Scotland’s Pass it on Week 08 to £1.7 million over the past decade Maximise Your Membership 09 This issue focuses on how we grow our indicates the vitality with which this Developing the Young Workforce 10 economy – and how we do that in an immensely valuable charity has grown. inclusive, responsible and sustainable way. Edinburgh Chamber Policy Update 14 In addition, amongst the news in the To illustrate, we focus on two key areas: magazine you can read about the immense Ask the Expert 15 The vital part that data driven innovation contribution the Crosswinds development New Members 16 | 17 is going to play in all our futures, from the is set to bring to the Capital, where a digital Developing Edinburgh 18 delivery of essential public services such as quarter will be a big part of the plans. We health right through to how we do business, also bring you up to date with the work of Edinburgh and South-East to Benefit from and this will be driven largely by those Developing the Young Workforce, and the ‘Once-in-a-Lifetime’ Skills Opportunity 20 increasingly powerful economic engines, efforts to ensure all of our young people The Bird Man of Edinburgh 21 our universities; and second, we look at get the chance to maximise their career Focus: Brexit 25 the increasingly blurred lines between the potential. public, private and third sectors in which our Digital Data and Innovation 26 | 27 charities operate in an environment which Enjoy the magazine. demands increasing commercial abilities. Special Report: Economy and Growth 28 | 31 Green City 33 | 41 Jarmo Eskelinen is the man charged with leading the £661 million Data Driven In the Spotlight 42 Innovation Programme, which lies at the Chamber Training 43 heart of the £1.3 billion Edinburgh and Focus on Economic Growth 46 | 49 South East Scotland City Region Deal. Jarmo shares some thoughts with us, we Circular Economy 50 look at the scale of the opportunity, and it is 60 Seconds 51 comforting to note that Edinburgh benefits from world-leading expertise in this field. Chamber Partners 54 | 56 Inspiring Connections & The Yard is a charity that has outperformed Liz McAreavey Chief Executive, Forthcoming Events 57 many businesses under the shrewd and Edinburgh Chamber of Commerce Chamber Business Awards 2019 58 | 60 Edinburgh’s Newcomers 62

April/May 2019 BC 3 CHAMBER NEWS

Dalmahoy undergoes £2m refurbishment As part of a multimillion pound renovation plan, the hotel’s bedrooms are set to undergo a refurbishment. the new-look rooms are set to be decorated in a country house style sympathetic to the property’s history which dates back to 1725. A colour Dalmahoy Hotel & Country Club, on the outskirts of Edinburgh, is palette of grey mixed with bolds, and layered with checks, paisley print undergoing a £1.6 million refurbishment of its bedrooms that will be and Scottish artwork will provide the perfect foil to modern pieces that unveiled in spring 2019. add a contemporary, timeless touch to the rooms. The three-month modernisation project, led by Scottish design firm 10 Liz worked with local firm WJL Curtains & Upholstery in Burntisland to Design, is part of a two-year £2m upgrade of the resort, which comes create all of the refurbishment soft furnishings, including chair, panel with minimal guest disruption. and headboard upholstering and the creation of lumbar and scatter cushions. With a history dating back to the 13th century, the former home of the Douglas family, one of Scotland’s most influential families, is now a four- Liz said “The brief was to create a design that delivered modernity – star, independently-run hotel with 215 bedrooms including seven suites. right down to details such as USB charging points – whilst keeping the traditional feel of the country house. I think we have achieved this by Located on one of Scotland’s most prestigious estates, Dalmahoy is one utilising some iconic Scottish touches such as the artwork featuring of the country’s few true leisure resorts with an array of dining options, Scottish wildlife and cushions containing classic paisley pattern two 18-hole golf courses, swimming pool and nature walks all on site. designs whilst ensuring that all modern conveniences are thoughtfully The latest upgrade, which includes all 208 of the bedrooms in the newer installed,” says Liz of the work, which commenced in early January and is part of the hotel, marks the latest in a series of major investments that scheduled to be completed in Spring 2019. have been made since the hotel became an independent property in Over the last two and a half years, over £2m has been invested as part of August 2016. The seven manor house rooms and suites were recently an ongoing commitment to refurbishing the hotel and country club. refurbished. This has delivered a raft of upgrades including new Hypnos beds, Smart Announcing the refurbishment, Alistair Kinchin, General Manager of TVs, state of the art gym equipment, a refurbished driving range, a fleet Dalmahoy said: “This is a very exciting time for Dalmahoy. In the two of new golf buggies, upgrades to public areas and a resurfacing of the years since we began operating as an independent resort we have hotel car park. increased our turnover and substantially increased our profits. We have also created 7 new jobs across reservations, marketing and sales for There are more developments planned in 2019, with the addition of a the wider Edinburgh hospitality market. By putting a major investment new CHP unit (combined heat and power) that will allow the hotel to into our resort, this will ensure we continue to grow in Edinburgh’s highly reduce its energy consumption and lower its carbon footprint. competitive four-star market.” The renovated rooms are integral to the hotel team’s commitment to the Overseen by Glasgow-based interior designer, Liz McNeill of 10 Design, resort’s unique offer that combines the convenience – and style – of a which specialises in interiors with leading hotel brands across the UK, city centre stay with the beauty of a country retreat.

4 BC April/May 2019 CHAMBER NEWS

Scotland ranks top in UK for gender diversity in the workplace

High representation of women in senior positions helps set Scotland apart

Closing the UK’s gender pay gap would increase female earnings by £92 billion, a rise of 20%

Scotland has come top of an index charting Scotland third in the UK. The country was fifth “We would also encourage businesses to the representation of women in the workplace for females in full time employment, at 59%. In ensure flexible working policies benefit both across the UK, retaining its position from the the final metric, Scotland’s gender pay gap is male and female workers and allow them to previous year. 16%, ranking fourth overall. achieve their full potential no matter their family The performance is revealed in PwC’s It was this strong performance across the responsibilities.” latest Women in Work Index, which analyses board that led Scotland to rank first overall. the representation and welfare of women in One reason why Scotland performed well is the The potential economic benefit of increasing the world of work across 33 OECD countries in high proportion of jobs in the hospitality sector the number of women in work is significant for 2017. and a high concentration of public sector jobs, the UK. By matching Sweden’s level of female which tend to have more balanced gender The UK overall rose one place from 14th to employment of 69%, the second best performing 13th in the index, and was second among the G7 representation – while areas such as London country on the Index behind Iceland, the UK (at nations behind Canada. Iceland was ranked first, and the Midlands have more jobs in traditionally 57%) could boost its GDP by £178 billion. ahead of Sweden and New Zealand. male-dominated sectors such as manufacturing and financial services. Similarly, closing the UK gender pay gap by The Index assesses how different UK regions Lindsey Paterson, an assurance partner and increasing female average wages to match would have performed by estimating the Women their male counterparts would increase female in Work index for each of these regions and head of diversity and inclusion for PwC in applying the same methodology as used in the Scotland, said: earnings by £92 billion, a rise of 20%. main index calculations for the OECD, but using “Scotland’s strong performance across all UK region the UK average as a benchmark. metrics shows our country is making significant PwC Women in Work Index Rank Scotland ranked above the UK average in two progress in addressing gender imbalance. The of the five metrics and equal in a further two. issue is clearly moving up the political agenda The only metric where Scotland trailed the UK and is something all businesses must address 1 Scotland 7 East average was in the number of women in full-time with a sense of urgency. 2 South West 8 North East employment, with 59% to the UK’s 60%. “The one area where Scotland is below average In 2000 Scotland had one of the highest female is in relation to the number of women in full-time 3 Wales 9 London unemployment rates in the UK. Since then it employment, albeit this is offset by the higher 4 Northern Ireland 10 Yorkshire & the Humber has declined from 6%, to 4% in 2017. This put level (72%) of female labour force participation. Scotland fifth in the UK rankings for female “Scotland benefits from better female 5 South East 11 East Midlands unemployment. representation at senior levels but to improve 6 North West 12 West Midlands Looking at the labour force participation rate, overall we must create a culture where ambition Scotland ranked fourth with 73%. The gap in and progression is encouraged at all levels, even Source: PwC analysis the male and female labour force is 8%, ranking for those on reduced hours contracts.”

April/May 2019 BC 5 CHAMBER NEWS

Young graduate apprentice has world at his fingertips Hawick teenager Harry Wilson has a full-time job and is on his way to a degree thanks to a Graduate Apprenticeship.

The 17-year-old made the decision to leave having been uncertain what route to go down “Agenor have been brilliant at allowing me time school at the start of sixth year to join IT after S5. to focus on the university aspect. I really can’t company Agenor. describe how great a company they are – I He explained: “I’d got my five Highers and didn’t hope I’m here for years to come.” He combines his role as a Graduate Apprentice just want to stay on at school for the sake of it; Software Engineer alongside two days a week I was keen to get into the real working world. Harry’s manager Leagh Douglas, said: “He’s at Herriot Watt University, where he studies settled into the team brilliantly and the work “A lot of my friends say I’m really lucky because Software Development. he’s producing is of an excellent standard. the Graduate Apprenticeship means I don’t Harry said: “I’ve always had an interest in have to move away for university, I do a job “We’re considering expanding our Graduate computers, so when my parents read online and get a degree in an area that I now know Apprenticeship programme. about the Graduate Apprenticeship opportunity my future lies in.” “This would provide Harry with the potential to with Agenor I knew I couldn’t pass it up. Based in Newton St Boswell, Harry plans to put expand his skills even further by taking on a “A Graduate Apprenticeship really is the best the theory he learns over the next four years mentoring role for a new Graduate Apprentices of both worlds; I’m getting four years work into practice with Agenor. joining us.” experience and studying for a degree – all He said: “As well as getting the experience of whilst getting paid.” attending lectures with hundreds of people, I Harry feels the Graduate Apprenticeship has also get the opportunity to take projects back been the perfect foundation for his career, to my work and develop them.

6 BC April/May 2019 BC ADVERTORIAL

Europe’s fastest growing airline

General information Hamburg and Stuttgart, whilst from Birmingham, the heart of the UK, passengers Eurowings operates from 10 UK airports to from across the Midlands can fly directly to 9 destinations in Germany and Austria. With Düsseldorf or Vienna. London’s Heathrow Airport being its largest operation offering seamless connections to London Stansted has 5 Eurowings routes: important German business centres such as Cologne, Hanover, Munich, Vienna and Salzburg. Düsseldorf. From Edinburgh Eurowings flies In addition the British cities of Manchester and to Cologne, Dusseldorf and Munich. At a time Newcastle, Newquay and the beautiful channel when other airlines are reducing passenger islands of Guernsey and Jersey are also comfort, Eurowings is proud to promote its connected to Düsseldorf. greatest USP; legroom! Scotland is also directly connected as part of Eurowings offers 32’’ in the first 12 rows on its the ever growing Eurowings network with direct A320 fleet and the first 10 rows onboard the flights to Düsseldorf whilst the stunning city of A319 fleet, which means that Eurowings offers Edinburgh is connected to Cologne, Düsseldorf the best economy short-haul legroom in Europe, and Munich. while still offering low fares. Benefits include: In 2015 Eurowings started its low cost long haul Since April this year Lufthansa’s low cost Corporate benefits for companies with an operations from Cologne, which subsequently subsidiary is the first Low Cost carrier to offer annual turnover of just €10.000* were expanded to Munich and later Düsseldorf. a full flat Business Class Service on 5 of its Daily business fares with SMART, BEST In April 2018 the inaugural flight between intercontinental routes from Düsseldorf: New and BIZclass products including flexible Düsseldorf to New York took place, which was York, Fort Myers, Miami, Punta Cana and conditions the first low cost flight featuring a full service Cancun. From the UK the new BIZclass can be complete with a full flat business class seat. tested on connecting flights via Düsseldorf from Dynamic Flex SMART fare: Preferred seating London Heathrow, Manchester, Birmingham in the more legroom section** The long haul, full flat BIZclass is now offered and Glasgow. Booking changes possible, also after on 5 routes from Düsseldorf direct to New York, departure Fort Myers, Miami, Punta Cana and Cancun. Product Additional long-haul destinations also on offer Cancellations possible, also after departure from Düsseldorf for winter 2018/19 will also Whatever your budget, Eurowings has a include Bangkok, Havanna, Varadero, Cuba and product offering that meets every passenger’s Valid on the Eurowings non-stop short Montego Bay, Jamaica. requirements. The BASIC fare, for the price and medium-haul route network*** conscious customer, Eurowings offers a flight Bookable for Eurowings long-haul only fare with a difference, compared to other Bizclass connections to selected business low cost carriers, guests on Eurowings can still destinations The introduction of Eurowings’ intercontinental collect miles. full flat BIZclass marks a big milestone in Opportunity to collect Boomerang Miles Looking for a little more comfort? The SMART aviation history being the first low cost airline to fare offers just that! Choose your preferred seat, Opportunity to collect Miles & More premium lead in this innovation. enjoy an inclusive snack & drink, travel with one and status miles Apart from the 1.98m flat bed, BIZclass offers 23kg bag whilst at the same time still collect outstanding comfort incl. 64’’ seat pitch and your miles. Corporate benefits are available via eurowings.com, an online booking engine 180° banking angle, intuitive and easy handling For maximum comfort Eurowings also offers (OBE), where available, and via all standard of the seat, additional stowage space, an BIZclass across the short haul route network. global distribution systems (GDS), such as individual in-flight entertainment system with a This premium offering includes a seat in the Amadeus. significantly bigger 15-inches monitor and an first 3 rows of the aircraft with the added adjustable armrest which offers more space for benefits of a free adjacent seat, 2 x 23kg bags, * Separate conditions apply to customers with their registered office in Germany, Austria and Switzerland the shoulder region whilst lying down. à la carte catering, lounge access, security fast track and priority boarding. ** Customers who have booked the Dynamic Flex SMART What’s even better for Eurowings guests in fare on short and medium-haul flights can reserve a seat BIZclass is that the catering won’t let you down in the more legroom section at no extra charge, subject to Furthermore, next to the already mentioned either! From green Twinkies (Milchschnitte) best economy leg room - Eurowings also offers availability. A fee will be charged for bookings made via a GDS-based channel. to Poke Bowls it is the Eurowings vision is on-board Wi-Fi and on-board entertainment. *** Connecting flights are possible for bookings made via to bring passengers a fresh new approach For corporate travelers, Eurowings is pleased to a GDS-based channel. that moves away from the conventional and present; Dynamic Flex. This specially designed **** For corporate fares booked via eurowings.com traditional legacy carriers. Most notably recent corporate product allows contracted partners cooperations with young and stylish partners the opportunity to take advantage of up-to Network are rounding up this cool, but still classy the minute pricing combined with discounted From the UK, Eurowings is proud to offer 26 service: Craft Beer from Crew Republic, trendy flexibility to make booking changes or direct routes from 10 UK airports connecting 9 wines from Geile Weine, tasty Lakrids by Johan cancellations. Therefore, making it the perfect airports in Austria and Germany. Bülow or calming and refreshing mint tea by offer for small and medium-sized enterprises pukka and corporate groups whose travel guidelines London Heathrow is connected with regular may require the purchase of best-buy fares. daily flights to Berlin, Cologne, Düsseldorf, eurowings.com

April/May 2019 BC 7 CHAMBER NEWS

Roseanna Cunningham MSP checks-out Perth Toy Library during Pass it on Week As part of Zero Waste Scotland’s annual Pass it on Week, Cabinet Secretary for the Environment, Climate Change and Land Reform, MSP Roseanna Cunningham, visited Perth Toy Library to see how the simple act of passing on everyday items can help local communities as well as the environment.

The MSP for Perthshire South and Kinross- benefits by developing the circular economy “By keeping the products we buy in use for shire is backing ‘The Big Declutter’, the theme further. There are a huge number of amazing longer, we can reduce the need to consume of this year’s Pass it on Week campaign by projects across Scotland that support new resources. Valuable items go to waste just Zero Waste Scotland, supported by European sustainability, recycling and promoting the pass lying around at home so why not give them a funding, to call on the Scottish public to it on culture, such as Perth’s Toy Library in my second life and make someone else’s day in the declutter their homes and pass on what they constituency. I hope that Pass it on Week will process.” don’t need anymore. help raise awareness of such projects, while encouraging people to think about what they Philip Brown, Chairman of Perth Toy Library, On an average day, the library stocks around could pass on.” said, 200 donated toys that can be picked up by “Perth Toy Library has been in operation local children for a small fee and returned after This year’s national Pass it on Week, which took for over 30 years providing a range of toys three weeks. The library has been offering this place between 9 – 17 March, aims to illustrate for children of all ages. As a charitable service for more than 30 years. that a declutter is more than just a clear out, it is a way to get the items you no longer use in organisation, we rely on the generous The environmental benefits of re-using toys to the hands of someone who will. Perth Toy donations of people from around the county to can be significant. Zero Waste Scotland Library is a great example of where unwanted keep our library running. estimates that providing an old toy for re-use or unused items can make someone else’s day “We accept all sorts of unwanted toys, and alleviating the need to create a new one while reducing the demand on resources. everything from sensory toys for toddlers, to would save 10kg of carbon dioxide. For one outdoor games and puzzles for the bigger kids loan of each of the 200 toys this would equate Iain Gulland, Chief Executive, Zero Waste and we make sure that everything that is usable to the equivalent of making six return journeys Scotland said: gets put to good use.” between Aberdeen and London. “We all wonder how we can do more for the Pass it on Week is part of Zero Waste Cabinet Secretary for the Environment, planet and the answer can be as simple as Scotland’s Resource Efficient Circular Economy Climate Change and Land Reform, Roseanna donating those forgotten about toys and games or organising a swap shop with your Accelerator Programme, which will invest £73m Cunningham MSP, said: friends. Babies and children can quickly grow in circular economy and resource efficiency “We all know that, as well as cutting litter and out of toys, and these can easily go to another projects, thanks to support from the European pollution, we could gain significant economic youngster and their family to get pleasure from. Regional Development Fund (ERDF).

8 BC April/May 2019 MEMBER BENEFIT

Maximise Your Membership - 10 Top Tips for Success

1. Network 6. Advice & guidance Access our 24 hour 365 day HR, Legal, Health & Safety & Tax advice Edinburgh Chamber of Commerce has one of the most vibrant line. With access to over 800 downloadable documents, we can help Event Calendars in the UK. With over 100 events per year we have keep your business up to date on all issues something for everyone. Hear from Business Leaders, find out what’s happening in your city, meet fellow members and raise the profile of your business! 7. Keep in touch Talk to the Membership, Events & Marketing teams at the Chamber. 2. Follow up We can offer advice on the best events to attend, how to get a blog posted on our website and help introduce you to fellow members We send a delegate list to guests ahead of every event. Follow up and connect with fellow members, even if you didn’t get a chance to chat! It’s also a good idea to use your delegate list prior to events, 8. Go global to plan who you would like to speak to. Our team can also facilitate With our International Trade Club, we run exclusive International introductions. themed events every month. Get involved and find out how your brand can go global! 3. Engage Blog, Tweet, share news and connect with fellow members across a 9. Learn range of social media platforms. We can help you reach over 17,000 We run a wide range of Training courses, designed to keep your contacts. business and staff at the top of their game

4. Connect 10. Inspiring Connections Talk to your fellow members, access our Member Directory, find out We are one of the best connected Chambers in the UK. If you are who your fellow members are and reach out to them. looking for information, advice, contacts, help in any area, make the Chamber your 1st call – you never know, we may just have the 5. Save money solution you are looking for We have a range of member benefits in place to help save you money including discounted AA cover and foreign currency.

April/May 2019 BC 9 CHAMBER: DEVELOPING THE YOUNG WORKFORCE What do educators and parents know about the Labour Market? When it comes to young people making decisions about careers, we hear many times over that those in the most influential positions, parents/carers and educators, do not always understand the labour market, the skills needs of industry and the pathways to careers these days. This is probably a direct result of the changing education landscape over the last generation.

In the early 60s only 4% of school leavers went resources have been steps towards this. The people in our region were asked what their to University. This had risen to 14% by the end of infographics take detailed regional labour market preferred occupation was on leaving school only the 70s, and due to a policy drive now sits around insight from Skills Development Scotland’s 3% stated Hospitality, Catering, Tourism and 1% 40%. The number of academic institutions and Regional Skills Assessments and translate this stated Retail. Set alongside the statement made courses have also increased. Yet we are in a new into parent/carer and educator user friendly in a recent Caterer article that 40% of parents period of change; the world of work, how young infographics which have been received well by actively discourage their children from working people can take their first steps into careers and all. Two of the infographics are highlighted below. in Hospitality, makes for concerning reading for the skill requirements from industry are evolving. those looking to attract talent into the sector. Referred to as Industry 4.0, the world of work There is welcome alignment to the anticipated will demand for us all to ‘be more human’ as growth and demand sectors, noted in the The needs of industry are at the forefront of automation impacts on how we do business in infographic Jobs of the Future, where Financial developments with the Apprenticeship Family. the world today and in the future. Business and Administration Services has an Foundation Apprenticeships delivered in the estimated 32,900 job openings in our region senior phase at school, provide the perfect Developing the Young Workforce (DYW), between 2017 – 2027 and one of the most stepping stone into careers and are being Scotland’s Youth Employment Strategy, popular subject areas for students studying at embraced by industry as a rich source of talent brings industry and education together as Higher Education level in 2016-17 was Business attraction. A recent television campaign has had co-investors to ensure the curriculum reflects and Administrative Studies. Yet it is the wider a positive impact on widening understanding the labour market and young people have an routes available to young people which may of of these options with parents yet there is still a educational experience reflective of skills and interest. Graduates may find that even if they generation of experience to influence. knowledge demands from industry. Through the work in an associated role it may not be one that strategy there is an expectation that educators requires a degree. Typically 34% of Business and As an ongoing effort the DYW team have understand the labour market and apply this Administration graduates will be in this situation. established industry and education partnerships knowledge in the classroom. It is also hoped The average salary for a professional role in and plan to run a series of events in 2019 that parents/carers understand and support this area for a graduate is currently £18,000. targeted at parents and educators. If you are their children to embrace the new opportunities This compares with the salary a school leaver keen to be involved in parental engagement for available. would typically receive if employed by Scottish your sector, the DYW team would love for you to Government as a Business Administration get in touch. The DYW team in Edinburgh, Midlothian and East Modem Apprentice which is £18,392, a full 4 Michelle Fenwick, Programme Director Lothian have been working on how educators years before a graduate would start to earn. and parents/carers can be more aware of the [email protected] current and future world of work, the pathways A staggering 89,600 job openings are estimated to careers and the skills required by employers. in Hospitality, Tourism, Retail and Distribution. A series of events and the creation of a suite of Yet when a group of over 6,000 S4-S6 young

10 BC April/May 2019 BC ADVERTORIAL

Has your business undertaken a review of the Corporate Criminal Offences (“CCO”) legislation?

The illustration below demonstrates how simple it could be for a company to be unwittingly liable: n ABC Ltd contracts services from Contractor X; n Employees of Contractor X deliberately fails to declare all of their income and thus commit tax evasion; n If Contractor X is aware their employees are doing this, for example where an employee or subcontractor mentions a comment about paying less or no tax in an overseas jurisdiction, ABC Ltd’s defence against such facilitation would be for them to demonstrate they had reasonable procedures in place to prevent such an evasion from happening. If ABC Ltd cannot show this, then they could be liable under CCO legislation. In order to have ‘reasonable procedures’ in place, it is firstly imperative for companies to conduct detailed internal risk assessments to identify any potential weaknesses under the legislation. It is then essential to act Andrew Shaw on the results of their risk assessment by Tax Senior Manager at Anderson Anderson & Brown LLP implementing safe guards and defences to ensure that internal controls are deemed sufficiently robust to detect a potential tax If not, your business could be exposed to one behalf of the business is an associated person, evasion. or more of the following: such as an agent, intermediary, subcontractor We are seeing more and more businesses or employee. n Criminal prosecution being asked by their customers what procedures they have in place in order to In order for a business to be found to ‘facilitate n Unlimited penalty comply with CCO legislation, and thus all tax evasion,’ three conditions must be met; n Loss of revenues businesses (regardless of size) are starting 1. Criminal tax evasion must have been to take action. This legislation is now being n Adverse publicity committed by a taxpayer, in the UK or enforced by larger businesses and if their associated persons (e.g. subcontractors) The CCO has been included within UK overseas; and are not able to demonstrate or confirm their Legislation since September 2017, however position with regards to tax evasion and CCO, many businesses are yet to take the necessary 2. Criminal facilitation of this offence is they risk future business with their customer. action. committed by an associated person of the business; and The scope of the legislation is very wide As it stands, it is deemed to be a criminal reaching and businesses should act if they offence should any business fail to prevent a 3. The business failed to prevent the have not already done so. Businesses which person associated with it from facilitating tax associated person from committing that require additional guidance or support should evasion. Anyone performing services for or on criminal act. seek this from a suitably qualified advisor.

The correct formula for your business AUDIT & ACCOUNTING • TAXATION • CORPORATE FINANCE • PAYROLL & EMPLOYMENT TAXES ANDERSON CONSULTING • OUTSOURCING • GLOBAL MOBILITY • WEALTH MANAGEMENT ANDERSON & BROWN LLP t: +44 (0)131 357 6666 • e: [email protected] • www.aab.uk

April/May 2019 BC 11 BC ADVERTORIAL

Magic and Motivation: remembering that words have power

Just finished reading “Magic Words: The Science and Secrets Behind Seven Words That Motivate, Engage, and Influence” by Tim David and it really got me thinking about how much impact my actual words have on the people around me. Tim David’s basic argument is that the words you choose to use and the way you structure your sentences can make a huge impact on the responses you are going to get out of the people around you. He says there are certain key “magic words” that, when used correctly, will not only make you a generally better communicator, but will actually help you motivate your team more effectively. “Magic words motivate others, and thus make you a more effective communicator.” The key word here being “motivate” - not force. He isn’t arguing that you can trick or force people to do what you tell them. But rather using words to make them really think about what you’re asking, giving them agency in the decisions, and making them feel more included.

I’m going to go through a couple of Tim’s magic a reason for what you’re doing will motivate Asking people for their opinion on something words and then talk a little about one that isn’t them better than simply doing it. and actually listening to it is a great way to in his book, but that I’ve found has the same motivate someone. effect. “...you can’t force someone to feel motivated. They have to find that motivation on their It gives people a sense of ownership in their own.” work and, at least in my experience, gives you Ask questions that people can an insight into how they’re feeling, how their And that’s not just for you, getting people to tell department is doing, and might give you a answer “yes” to you their reason behind what they’re doing or When you are asking an employee to do better idea than what you came up with! (That’s why it is or isn’t working gives you information, the benefit of hiring great people.) something for you, maybe it’s asking for their but also gives them a motivator of their own. help on a project or directing them to tidy their It may be something they can be proud of or it The point of this article (and David’s book) workspace before a client visit. might be a focus that they can use to improve is that the way you communicate matters, Instead of telling them to do it: “I’m going to their work. from your body language to the word choices you make. You can make people feel like a have you pick up this work” or “Clean your desk, So for example, you might need to take a project we’ve got a guest today” valued team member or an unimportant cog off their desk. Instead of saying “I’m giving this depending on how you speak to them. Try asking them a question that they can say project to so-and-so” you’ll get a better response “yes” to: “Would you mind helping me on this if you say “I’m giving this project to so-and-so, Remember that the next time you are giving project?” or “Do you have time to give your desk because they’ve got some free time today to someone a bit of a crap job to do. look at it.” a quick tidy?” To talk to a member of the OpenCRM team They may say no, but instead of your request You aren’t asking permission, but you are telling about how CRM software can benefit your being an order to be followed, it’ll be a job them that all important WHY. It will also stop brand, call 01748 473000 or visit the website: they’ve agreed to pick up. them wondering if they’ve done something www.opencrm.co.uk wrong. This will motivate them because you’ve given them the opportunity to really take ownership A word of my own of the task. Graham Anderson, is the CEO The book goes on to discuss other “magic” and founder of OpenCRM, one (The same works with kids, by the way, done words, like “help” and “thanks” – all of which can of the UK’s leading customer that for years with ours.) have an important impact on motivating and relationship management encouraging people. systems. The reasons behind “because” But I’d like to add a magic word of my own… Along the same lines as asking instead of actually, it’s more of a phrase…and that is “what telling, David writes about how giving someone do you think?”.

12 BC April/May 2019 BUSINESS SUPPORT

GDPR compliance – an essential business requirement

Nearly a year on from the introduction of needs and budget; we can be your DPO, we can GDPR, the Information Commissioner’s Office conduct a GDPR compliance audit (a GDPR continues to receive an ever-increasing number ‘health-check’) and then assist with compliance of personal data breaches being reported or we can simply be on-call to help you when and calls to its helpline as people gain greater breaches, subject access requests or other awareness of their rights under the new data protection related incidents occur. Our regulation. 5 Get appropriate data protection policies in experienced DPOs are bang up to date with place; ensure your staff understand them With the risk of potentially significant fines the latest regulatory requirements and best and know where to find them. and reputational damage for non-compliance, practice solutions; they can come to you or meeting the demands of GDPR has become 6 Understand your data controller / provide advice remotely, whenever required. an essential business requirement and the processor / data sharing relationships and Whatever happens with Brexit, GDPR standards following tips will help you along the route to actively monitor third parties. of compliance will still be required and the risk compliance: 7 Produce and maintain a Record of of significant penalties for non-compliance 1 Understand your data protection Processing. will remain. Outsourcing your data protection requirements to an expert provider like RGDP responsibilities and appoint a Data 8 Ensure the security of the personal data is a cost effective option which makes sound Protection Officer (DPO) or Data Protection you process. lead. business sense. 9 Understand the rules for direct marketing Mark Chynoweth is the General Manager of 2 Conduct an audit of your personal data; and transfers of personal data to third RGDP and he can be contacted at: make sure you know what personal data countries or international organisations, if you hold, why you hold it and where you relevant to your business. Website: www.rgdp.co.uk store it. Tel: 0131 222 3239 / 07741 738842 10 Embed the culture of privacy by design into Email: [email protected] 3 Establish the appropriate legal basis for your organisation and train your staff. processing each category of personal data At RGDP, we provide a high quality and cost you hold. effective GDPR solution for organisations that 4 Ensure your privacy notices and cookies choose to outsource their data protection policies are GDPR compliant. requirements. Our service is tailored to your In association with BTO Solicitors LLP and Computer Law Training Ltd

Fort Kinnaird’s contribution to Edinburgh’s economy

Providing 2,000 jobs £53m Contribution 1 retail job in 20 3,200+ People directly at Fort Kinnaird to Edinburgh’s economy annually, and 1 job in every 200 in Edinburgh helped into work since 2013 through Gross Value Added (GVA) is supported by Fort Kinnaird the on-site Recruitment & Skills Centre

www.fortkinnaird.com

April/May 2019 BC 13 EDINBURGH CHAMBER POLICY UPDATE Introducing our Policy Group

the Government and the Bank of England It’s been a busy year on on business conditions before they make the Policy front here at decisions. Each quarter, we include some questions which are specific to the issues the Edinburgh Chamber of facing business in Edinburgh, and these are Commerce. fed back to key stakeholders such as the City of Edinburgh Council and others. It’s a great Following a survey of members in 2018 which way to make your voice heard as the drivers of highlighted policy as an area for the Chamber economic growth in the city – the next survey to develop a stronger presence, we appointed will start on 20th May. a Head of Policy and Innovation, Joanne So far this year, we’ve been involved in many Chair: Jane Davidson, and formed a Policy Group, to give policy discussions on a variety of issues Clark-Hutchison strategic direction to our work in this area. Head of Healthcare & Consumer including: High Speed Rail Scotland, City Centre Goods and Head of Large Using data from our member survey, our Policy Transformation, the UK Shared Prosperity Fund, Corporates, Scotland Liz McAreavey Group have set three key priority areas moving Waverley Station Masterplan, the Scotland Chief Executive, forward – Post Brexit Economy, Productivity Edinburgh Chamber Can B initiative and many others. We’ve hosted of Commerce and Social Inclusion. our Woman in Business Lunch with the First Over the past few months, we have been Minister of Scotland, Nicola Sturgeon MSP, focussing our efforts on providing practical and held our Annual Business Awards where support and highlighting sources of further we heard from Derek Mackay MSP, Cabinet information and guidance to our members on Secretary for Finance, Economy and Fair Work Brexit, via our recent #BrexitBites social media and become the 600th organisation in Scotland campaign. If your business hasn’t started to to sign up to the Business Pledge. We’ll make preparations yet, you should know that continue to communicate with our members there are things you can and should be doing about all of these issues and more in the to prepare, regardless of the political outcome. coming months, but, as always, if you have any Helpful guidance and resources can be found policy issues you’d like to discuss or to find out at the following: more about what we are doing on policy, please contact Joanne Davidson, Head of Policy & -British Chambers of Commerce (BCC) have Innovation on 0131 221 2999. created a Brexit hub which can be found at: Scott Black www.britishchambers.org.uk/page/brexit-hub Managing Director, FWB Park Brown -Specific to Scotland, you can find useful information and resources provided by Scottish Government, Scottish Enterprise and others at www.prepareforbrexit.scot/ and www.mygov.scot/eu-exit-brexit/ As well as this, we’ve undertaken some research on the issue of a Transient Visitor Levy (TVL) in Edinburgh. The research found that 69% of respondents would support the introduction of a TVL. This rose to 80% of businesses when a TVL ring-fenced for Joanne Davidson investment in Edinburgh’s infrastructure was Head of Policy and Innovation, Edinburgh proposed. We found that the support for a TVL Chamber of Commerce varied between sectors, with financial services and third sector being most favourable to the Gordon proposed levy. We published this research in Robertson Director of November, and it has been widely quoted in Communications, the press, and used by the City of Edinburgh Edinburgh Airport Council and Scottish Government as part of a wider debate on the issue. In partnership with the British and Scottish Chambers of Commerce, we run the Quarterly Economic Survey - the UK’s largest and longest running independent survey of business sentiment, regularly receiving over 7,000 Emma Reid Marketing & responses from businesses each quarter. Communications The outcomes receive wide press coverage Manager, Edinburgh and are used by the Chamber network to brief Chamber of Commerce

14 BC April/May 2019 ASK THE EXPERT Developing a scalable business in Scotland

Brexit is potentially just around the corner and it is therefore more important than ever that Scotland maintains an ecosystem that fosters innovation and which supports innovative technology companies to scale, as these companies will provide the jobs and economic prosperity in the future.

By David Ovens Chief Operating Officer, Archangels

Since Archangels was established in 1992, our investing activities have supported the creation of around 4000 jobs, the vast majority of which are highly skilled jobs and many of which are based in Edinburgh and the Lothians. Every £1 we have invested has leveraged up to £9.51 of economic value add, meaning that Archangels companies have contributed around £1.2bn pounds of GVA to the Scottish economy.

To achieve successful outcomes like that, a range of things are required: Firstly, you need an environment which fosters innovation. In Scotland and in Edinburgh in particular, we benefit from some of the greatest Universities in the world, which are producing some really exciting research and development. The City Deal is encouraging a real focus on data driven innovation which will help to make Edinburgh the leading city globally to launch and grow data driven businesses. Secondly, you need individuals with the drive, tenacity and the skills to bring that research and development to commercial reality. We are fortunate to have many such individuals across the Archangels portfolio companies and local success stories such as Skyscanner, Wolfson Microelectronics, Zonefox and Optos provide an experienced network of local talent who will reinvest their time, money and experience into the local economy. Thirdly, you need patient investors with deep regime which encourages people like will not only continue to provide the support pockets and the desire to support these the Archangels to support and invest in which growing companies have enjoyed companies financially but also with their the next generation of entrepreneurs. At from the Scottish Investment Bank over the networks and experience. That willingness the devolved level in Scotland, Scottish last number of years, but that it will also to provide patient and intelligent capital is Enterprise and particularly the Scottish augment and enhance the range of financial what has made Archangels stand out from Investment Bank provide valuable financial support, products and services available to the crowd over the last quarter of a century and other assistance to scaling companies. innovative businesses based in Edinburgh. and more. In recent years the pool of capital The legislation for the new Scottish National available locally has grown significantly, as Investment Bank is now making its way Edinburgh has established itself as a leading new angel groups and early stage VCs have through the Scottish Parliament and we centre internationally for high growth set up in the City. expect that entity to be up and running at technology and life sciences businesses to set Finally, you need a political climate that some stage next year. We welcome Scottish up and grow and, as such, it is well positioned supports entrepreneurial ambition. In National Investment Bank and its objectives to deal with the challenges and to capitalise on the UK, we benefit of course from a tax in principle and we have high hopes that it the opportunities which Brexit will bring.

April/May 2019 BC 15 NEW MEMBERS

WELCOME TO OUR NEW MEMBERS

16 BC April/May 2019 NEW MEMBERS

Edinburgh First Daysix Viridor Waste Management Woosh Entertainments Limited Catax LendingCrowd Lindsay Kirkwood Bartos Arbitration Move On Jason Baxter Media Sonin Goa Interiors Cricket Scotland Montgomery Real Estate NorDan UK Ltd Inverroy Crisis Management Ltd Maasai Camel Ltd Nevermore Agency Ltd Royal Air Force Benevolent Fund Scholes Chartered Accountants Williams Stress Management AbacusNext International Ltd Safety-Zone GB Technologies Ltd Charles Stanley Summers-Inman Construction & 3DReid Property Consultants Heriot’s Rugby Club Ltd Catax TD Tree & Land Services Ltd Pilton Youth and Children’s Project

Would you Richard like more Ellis information on joining the Chamber?

Membership prices start at only £21.50 per month. Please contact our membership team for more information. Richard Ellis Head of Membership, [email protected] Jonathan Kerson Jonathan Kerson Membership Executive, [email protected]

April/May 2019 BC 17 FEATURE: DEVELOPING EDINBURGH

Developing Edinburgh: Crosswind Developments The giant cranes at the heart of the regeneration of St James in the centre of Edinburgh are visible from miles around. Visitors flying into Edinburgh Airport can’t miss their outlines against the city’s historic backdrop.

By John Watson Our aim at is to create a cutting edge, unique offices, housing and leisure facilities that global technology companies expect allowing Chief Executive Officer, digital destination which would help drive significant growth of the technology sector in Edinburgh to better compete with key existing Crosswind Developments Scotland and make Edinburgh one of the Top European destinations. To me, they are a welcome sign that in times Ten European Tech Cities. The site is within easy reach of much of of economic uncertainty, the city is in good It would allow companies to collaborate, Scotland’s main population centres and has health. innovate and expand. It would help start ups first class road, rail and air connections. And it’s not just the centre that’s changing. flourish, encourage others to follow in their As I said, there’s so much already in place Everywhere you look, Edinburgh is growing. footsteps and put Edinburgh on the map as a but to get there, we need to present a joined The capital’s role at the heart of Scotland’s truly global ‘Tech City’. up approach with the council, Scottish economy has never been stronger. The good news is that we already have many Government, development agencies, But we cannot be complacent. The world is of the building blocks in place that global universities, other developers and, most changing. The digital world is permeating technology firms look for when choosing importantly, local communities. I’m glad to every part of our economy. Even the firms that locations. say, that is something everyone agrees with make up the financial sector, for so long a vital and it was good to see this joined up approach Edinburgh was recently named the best city part of Edinburgh’s economy, are changing by in action at the recent international property to live in the world because of high levels of becoming digital businesses in reaction to both development conference MIPIM in Cannes. education, low level of crime and the overall customer demand and increased competition. health of its workforce. Global technology It’s also important that we don’t leave anyone To continue to grow, we need to embrace that companies want to be based in places that behind as this growth continues and I know change. offer a high quality workforce, first class that is at the forefront of the minds everyone, infrastructure and a good quality of life. council, Government and developers alike. At Crosswind, we recently announced our ambition to create a ‘Digital Quarter’ at the Scotland is an ideal place for companies to At Crosswind, we want to build an inclusive heart of our plans to develop a 150 acre grow with high quality universities, world class attractive and successful place that will be at site next to Edinburgh Airport. It will be an infrastructure and access to venture capital. the heart of Edinburgh’s growth story for many years to come. important part of the strategy to develop West The Digital Quarter at Crosswind would Edinburgh as a key economic driver for the provide the kind of transport connections, city.

18 BC April/May 2019 GLM announces expansion with new Highland office CHAMBERin Inverness NEWS GLM’s team are the people to come to get a building designed or to make an existing one work better. Now they are coming to you.

Announcing the opening of an office in Inverness GLM’s Managing Director Ian McKee says “it’s a no brainer for us: Inverness is the clearly established capital of the Highlands, we have long serviced clients in the region from our central belt base and there’s an obvious need for the kind of high end service we provide in building surveying, architecture and project management”.

With an emphasis on making buildings better, a relationship with GLM often starts with a discussion at or before the outset of an ownership or indeed before a new owner takes the plunge.

“We love to make client’s happy”, says GLM’s senior architect David Johnson. “It’s not about going in and imposing an aesthetic on an uncomfortable or reluctant client. We need to thoroughly understand the drivers. At the same time, we recognise that some clients will welcome a guiding hand. An important part of the job of an architect is to establish the client’s brief. It could be that something entirely unexpected and brilliant will come from this process”.

Good communication is one of the key skills that GLM rates most highly. This includes the firm’s architectural drawing output, more often than not built up as 3D models, and building condition surveys designed to be understood. Does that make a change?

GLM’s portfolio includes stunning new leisure industry facilities like the Inn at John O’Groats which has proved such a commercial success for its owners. The firm also has a particular skill in getting the very best out of traditional and historic buildings through a process of active conservation: working with the grain of a building and applying a high level of technical skill and knowledge to it. This might be for a private owner seeking to create a special home or for a business seeking commercial success.

GLM’s roots go back to 1985 and it has provided a highly personal service throughout Scotland (and beyond) ever since. The firm specialises in the leisure, residential and historic buildings sectors and also regularly work for organisations as diverse as churches, facility managers, hotel groups, estate owners, farmers (looking to diversify) and developers.

The work undertaken by GLM often tends to be highly bespoke; even when they do due diligence surveys the reports will be tailored to the building concerned and the client. Although much of the work output of GLM is exciting and photogenic, quite a lot is hard technical slog and attention to detail.

GLM has long established relationships with contractors throughout the region and is always on the lookout for new talent to bring to client’s projects. Some projects are procured through the rarely used procurement route of professionally-led Construction Management which means having a more direct relationship with “best of breed” trades and specialists.

The architectural and building surveying teams are more or less equally matched between chartered professionals in each discipline. They work very closely together. Often a project on an existing building will start with a detailed building survey which will set out the priorities and budget costs. On one occasion GLM were brought in to sort out a project to convert an A-Listed mansion into an upmarket hotel. This project had gone off the rails largely because it had started without a systematic examination of the building and a discussion about how to go about delivering the client’s objectives. However, with GLM’s mix of skills, a disaster was averted, and the hotel is now trading well.

Do you want to find out more about GLM, have a problem or an opportunity? Speak to Hannah on 01463 262 826 or [email protected] - It costs nothing to talk! April/May 2019 BC 19 Edinburgh : 20 Torphichen Street, EH3 8JB Inverness : 9-11 Bank Lane, IV1 1WA www.weareglm.com

Advertorial.indd 1 13/03/2019 12:43:05 CHAMBER NEWS

People across Edinburgh and South-East to benefit from ‘once-in-a-lifetime’ skills opportunity Trio of projects get go ahead for City Region Deal funding

Thousands of people and families across Edinburgh and South-East Scotland are set to benefit from a ‘once-in-a-lifetime’ skills initiative after three of the seven skills projects being developed were given the green light for funding under the City Region Deal’s Integrated Regional Employability and Skills (IRES) Programme. These skills initiatives are aimed at ensuring people of all ages and backgrounds share in economic growth across the region by tackling future skills gaps across construction and data innovation as well as helping families in deprived areas to take advantage of the opportunities. The projects which were approved at a meeting of the City Region Deal Joint Committee in March include: Housing, Construction and Innovation (HCI) Skills Gateway Data driven Innovation (DDI) Skills Gateway Intensive Family Support (IFS) Service Leeann Dempster, Chief Executive of Hibernian Football Club, is Chair of the Regional Enterprise Council which advises the City Region Deal Joint Committee. She said: “The City Region Deal is a once-in-a-generation opportunity to make such a significant investment in giving everyone opportunities for all, including people with over 5,000 upskilling and training opportunities in our region a share in economic growth and disabilities or health conditions, young people and engage with primary and secondary schools prosperity. and those in work who require to upgrade to support future career pipelines. “Through these three skills projects, the City their skills. As a result, businesses within the The DDI Skills Gateway aims to bring Region Deal partners are funding and delivering City Region will have access to a skilled and opportunities of the emerging data economy a series of skills interventions which will prepare motivated workforce.” to disadvantaged communities across the City people for the economy of tomorrow and, Scottish Secretary, David Mundell, said: Region and address gender inequality in the importantly, challenge some of the persistent tech sector. It will reach out to up to 250,000 inequalities we see in our local employment “There is good progress being made on the people to help improve their data skills and market. City Region Deal projects. The UK Government career opportunities, with a specific focus on is investing £300 million in the Edinburgh and “As someone in business, I’m excited by this encouraging people from groups currently South East Scotland City Region Deal to deliver acceleration in City Region Deal activity and under-represented in the sector to take on transformational change, opportunities and know how much of an impact it will have. I careers in this important emerging area of the inclusive growth to the region. It’s important that would like to commend the City Region Deal economy. we build on our existing strengths, maintain the partners for working together so closely and UK’s position as a world leader in innovation, The IFS services will focus on supporting collaboratively to bring these initiatives to this and create jobs for the future - that is why we’ve workless, lone parent and low-income stage. “ so far committed £1.3 billion to city and growth households in some of the most deprived parts Infrastructure Secretary, Michael Matheson said: deals across Scotland.” of the Edinburgh and South-East Scotland city “Using £300 million of Scottish Government region and help to ensure all sections of society Led by Edinburgh Napier University, The investment, the Edinburgh and South East will benefit from the good opportunities that will HCI Gateway initiative will engage with Scotland City Region Deal is designed to be generated by the City Region Deal. schools, training programmes, upskilling and deliver inclusive economic growth, providing key disadvantaged community groups to The overall £1.3bn investment deal was opportunities and distributing the benefits fairly support entry to new jobs and support career signed in August 2018. The City Region Deal across the entire region. developments. HCI Gateway will address a is an agreement between the UK Government, “It is essential that our workforce have the skills looming skills shortage affecting the region’s Scottish Government, the local authorities they need to succeed. The Scottish Government construction sector and includes specific of Edinburgh, East Lothian, Fife, Midlothian, is therefore investing £25 million in the people measures to challenge the gender gap in Scottish Borders, West Lothian, and the region’s of Edinburgh and South East Scotland. This employment within the Housing, Construction universities and colleges, working collaboratively programme will ensure that there are better and Innovation sectors. The project will support with the region’s Chambers of Commerce.

20 BC April/May 2019 BC ADVERTORIAL

The Bird Man of Edinburgh…

George Buchan from Pestforce Edinburgh has no direct association with the Bird Man movie but considering the character Riggan Thomson, played by Michael Keaton, was famous for being the superhero “Bird Man” you can draw some sense in George referring to this in his day to day work in and around Edinburgh!! And in keeping with the superhero persona you must bear in the mind that BIRDS can cause all sorts of chaos and in the worst (and sad) cases they can KILL!!! In real life George has no aspiration to be a super hero. He is a pest control and environmental specialist who manages all aspects of services and pest control measures helping schools, businesses and households to have a clean and healthy environment for the users and occupants. But you cannot ignore that many of his The infection is spread through the inhalation Seagulls are a big problem in coastal customers in and around the city think his work of the fungal spores as the aging or drying locations. There is little that can be done is “heroic” as he tackles pests from all angles, of the droppings does not reduce the chance until the chicks have flown the nest shapes and sizes. of infection. In fact, the dry droppings pose a For the most of us pest control is a relatively bigger risk as the spores can become airborne Additional “pests” – Nesting birds can bring “discrete” service that is being performed every by disturbing the droppings. additional problems like mites and parasites day to protect and prevent against the disease, The infections from both diseases affect the Nuisance to occupants and / or customers destruction and danger from living animals, – seagulls are particularly bad when insects and plants. lungs/respiratory systems with mild symptoms being most common. searching for food Without trying to labour the point of the Droppings – particularly bad around nesting importance of pest control and treating pest In extreme circumstances these infections and roosting areas problems seriously, it was recently highlighted cause complications with some patients and how pigeon poo (guano) was an attributing in extreme circumstances can lead to death Shop closures – we get many call outs factor in the death of 2 people in Glasgow. as appears to be the case of the 2 people in from retail shops that have had a bird enter Glasgow. Now let’s be clear, the instance of deaths from the store causing problems for staff and diseases and bacteria spread by “Pests” are customers along with delaying the closing rare but the risk is ever present. The good thing Are All Birds Pests…? of the store is that they can be easily reduced and mitigated Any bird could be considered a “pest” through good pest control, good personal depending on the situation, however there can Prevention better than Cure hygiene and property cleaning regimes. be limits on the solutions you can implement As with so many things in life Prevention is depending on the species. That’s where George the “bird man” comes in. better than Cure. With the various limitations in Some species are fully protected and others managing a bird problem (infestation) it is best Pigeons and seagulls are the most common to try and put prevention measures in place. type of UK birds that could be considered pests. can only be dealt with at certain times of the year. There are various non-intrusive and humane This doesn’t mean that all pigeons or seagulls bird control measures that can prevent a are pests as there are many instances where This does pose some complications if you have problem in the first place or help quickly reduce they live without causing any problems a bird nuisance problem. a growing problem. whatsoever. They are part of the UK Eco The most common birds that cause the most System and have the right to roam freely challenges to a pest controller are pigeons and We have highlighted that there are significant without any interference from control and sea gulls. risks associated with birds and the associated preventive measures. fouling / droppings so if birds are a problem call a professional pest control expert for advice However, in the built-up environment of a town Bird Problems… pigeons (and seagulls) are not just a nuisance, BUT if they are not causing a problem then let Birds can cause a number of problems that them be FREE. they pose a hazard to public health!! lead customers to call out a professional pest controller including; And if the “bird phone” rings, George your Local What Health Hazards are caused & Trusted Expert will be there. by Birds..? Noise – particularly when mating, nesting and roosting. The noise can very strong and George “The Bird Man” Buchan Birds – and in particular pigeons – are off putting 0131 639 0390 associated with a couple of potentially nasty diseases and there is a danger of human Aggressive – once birds start nesting and [email protected] infection from the droppings. have chicks the parents are very protective. www.pestforce.co.uk/edinburgh

April/May 2019 BC 21 BC ADVERTORIAL

Executive MBA scholarships Apply now Get the skills that will get you noticed with our part-time Executive MBA. Designed specifically for working executives looking to progress into senior leadership roles, this programme fits around you and your career – enabling you to learn the power of effective strategic leadership in a part-time format. To help us recruit the very best talent, we have a number of attractive scholarships on offer. These include: MBA Leadership Scholarships – £10,000 On offer to candidates who can demonstrate strong leadership experience and have at least 7 years’ managerial experience. MBA Merit Scholarships – £5,000 These scholarships are on offer and awarded to candidates who can demonstrate exceptional prior qualifications, measured either through their academic credentials, professional qualifications and/or GMAT scores. To help recruit the best talent, These are just some of the scholarships we offer a number of scholarships we have available. to our Business School that could For more information visit be the help your career needs. edinburgh.mba/executive

The University of Edinburgh is a charitable body, registered in Scotland, with registration number SC005336. 22 BC April/May 2019

117009 - UEBS Exec MBA DPS Ad 270x420mm JAN 19 v3 LY.indd All Pages 13/03/2019 15:00 FOCUS: DIGITAL DATA AND INNOVATION

Executive MBA scholarships Apply now Get the skills that will get you noticed with our part-time Executive MBA. Designed specifically for working executives looking to progress into senior leadership roles, this programme fits around you and your career – enabling you to learn the power of effective strategic leadership in a part-time format. To help us recruit the very best talent, we have a number of attractive scholarships on offer. These include: MBA Leadership Scholarships – £10,000 On offer to candidates who can demonstrate strong leadership experience and have at least 7 years’ managerial experience. MBA Merit Scholarships – £5,000 These scholarships are on offer and awarded to candidates who can demonstrate exceptional prior qualifications, measured either through their academic credentials, professional qualifications and/or GMAT scores. To help recruit the best talent, These are just some of the scholarships we offer a number of scholarships we have available. to our Business School that could For more information visit be the help your career needs. edinburgh.mba/executive

The University of Edinburgh is a charitable body, registered in Scotland, with registration number SC005336. April/May 2019 BC 23

117009 - UEBS Exec MBA DPS Ad 270x420mm JAN 19 v3 LY.indd All Pages 13/03/2019 15:00 BC ADVERTORIAL

Royal Troon Golf Day – Thursday 10 October 2019 Unique – Exclusive – Memorable

Join Parkinson’s UK for their first Golf Day on the championship Old Course at Royal Troon Golf Club. Your day will start with breakfast rolls and tea/ coffee, followed by an 18-hole shotgun team competition on the Old Course. Players will With approximately 12,184 people living with have whatever they need to take back control – then relax in the comfort of the Club House for Parkinson’s in Scotland, this is a condition from information to inspiration. dinner, prize presentation, fundraising auction that touches so many people in our own Please step up to the tee and help us make a and entertainment. community. difference to people living with Parkinson’s. Sponsorship Options are also available for Imagine not being able to move, sleep or smile. Details and booking at: www.parkinsons.org. your business to support the vital work of Feeling anxious or depressed and struggling to uk/rtg2019 Parkinson’s UK, offering a unique opportunity think or remember. Your body not feeling like to gain high-profile visibility alongside the your own. This is what Parkinson’s can feel like. Contact Jan Mattison on 0344 225 3781 or branding of Royal Troon Golf Club and email [email protected] Parkinson’s UK. Parkinson’s UK is here to make sure people

IT centric There i s always a solution Our IT solutions keep your business world moving

Managed IT services to support, secure & enhance your business technology. Callric 0131 477 2644

s always a solution i IT centT h e r e [email protected] www.itcentric.co.uk

IT centric is the trading name of Sortmypc Ltd. Mackenzie Cottage, 302 Colinton Road, Edinburgh, EH13 0LE.

IT centric world ad .indd 1 18/10/2018 13:07

24 BC April/May 2019 FOCUS: BREXIT

Taking the temperature of Scottish Business – pre-Brexit

Brexit and beyond will continue to present many challenges and opportunities for Scottish business leaders and whatever the deal, many aspects of Scottish industry are touched by Brexit.

That’s why we decided to take the pulse of Glasgow and Edinburgh business Scotland. We’ve polled over 250 senior people from across our industries to understand Glasgow businesses are noticeably more reliant how ready we are for Brexit. on the EU, with nearly two thirds identifying it as a key market, compared to under a half of We also looked at the differences between Edinburgh businesses. Glasgow is also much the two largest Scottish economic centres more reliant on an EU workforce, perhaps Edinburgh and Glasgow. Here is a snapshot of How prepared are we? reflecting the nature of business in the west. how Scotland plc feels pre-Brexit, taken from our It is clear from the survey results, and it has Edinburgh are ahead of the game when it recent Scottish business research white paper. also been widely reported by our Chambers of comes to assessing Brexit risks, while Glasgow Commerce, that SMEs across Scotland need is more practical, being ahead on scenario How much do we rely on the EU? the most help in identifying risks and preparing planning. for Brexit. Only 26% of SMEs in Scotland are The EU is the third most important market for Stockpiling, something which also affects the completely aware of the tariffs and quotas they Scottish companies and the EU workforce is commercial property market, is being carried may face. key for the smooth running of our businesses. out by a third of businesses with a further third What’s more, our companies think that leaving This is especially true when it comes to ‘planning to’. Glasgow and Edinburgh follow the EU will have a negative impact on the deciphering what World Trade Organisation this trend. With regards to business confidence, economy. rules might mean. We are finding that larger Glasgow is much more uncertain than companies are more aware of barriers to Edinburgh. We are finding many organisations There is a nervousness around what may exporting and importing. are ‘battening down the hatches’ and ‘waiting to happen to our EU workforce, employment is the see’ before making a move. largest exposure point. And clients have given There is clearly a lot of work to be done to us feedback on the need for a transition period get our businesses up to speed. With many to allow the smooth running of business. More Scottish companies relying on goods from the Do we have a crystal ball? than a third of Scottish companies rely heavily EU, supply chain disruption is a key concern We also asked our businesses to forecast their on highly-skilled EU staff and almost a quarter and this is reflected in our poll results on Brexit turnover across the various Brexit scenarios rely heavily on low-skilled EU staff. Regardless exposure points. over 1, 3 and 5 years. And 43% of all firms we of how Brexit develops, there will be a continued surveyed said for one year after Brexit they demand for an EU workforce in Scotland. expect a decrease in turnover. We uncovered More than a quarter of Scottish business’ are that remaining in the EU is, at present, the best expecting to recruit EU workers, post Brexit, outcome for company turnover. Over the long than they plan to recruit from non-EU countries term (5 years), well over half of our respondents are forecasting an increase under ‘remain’. Whilst we don’t have a crystal ball on the outcome of Brexit, we can tell overall that unpredictability is affecting business confidence. You can read our full Brexit report – Taking the temperature of Scottish business (Source: Anderson Strathern Scottish Business Research on our online Brexit Hub at White Paper March 2019) www.andersonstrathern.co.uk Scottish business confidence Bruce Farquhar, Chair of Anderson Strathern Opinion is divided about corporate Scotland’s confidence under the various Brexit scenarios – A no-deal exit, a negotiated exit and another referendum. We discovered a 60/40 split in confidence levels, under a no-deal, and our temperature chart illustrates this.

(Source: Anderson Strathern Scottish Business Research White Paper March 2019)

April/May 2019 BC 25 BC ADVERTORIAL

Collaboration is key for capital’s thriving FinTech sector

Edinburgh finds itself in an enviable position of being home to two vitally important economic sectors: financial services and technology. The success of both has resulted in the meteoric rise of FinTech, an up and coming sub-sector within the city’s technology scene, which is thriving with companies that are currently up there with some of the best in the world.

The strong financial services base combined are also delivering added value and, in with the wider growth of the sector has also some cases, social benefits for financial attracted a number of FinTech companies services consumers. Money Dashboard, for Alan Nelson including Swiss firm Avaloq and New Zealand’s example, provides an online personal financial Partner and FinTech FNZ which have opted to base themselves management service that aims to help people specialist at law firm CMS in Edinburgh. Last year FNZ was acquired by make better financial decisions and budget Generation Investment Management, a firm co- for the future. Meanwhile another FinTech Scotland’s capital serves as headquarters for founded by former US vice-president Al Gore, business, The ID Co, aims to create on-line a number of indigenous FinTechs including and a Canadian pension fund, for a reported ‘trust’ for consumers through security products Nucleus Financial, an online investments £1.65bn making it one of the world’s largest including a bank verified identity. platform and wrapper which was floated on the FinTech sector transactions to date. AIM last summer with a market capitalisation of Along with consumer demand, legal and nearly £140m. Freeagent is another home grown There’s an obvious fit between banks and other regulatory changes are also factors driving FinTech success story. The company, a provider traditional financial services businesses which forward the FinTech revolution. The UK’s of cloud-based accounting software solutions are regularly teaming up with FinTechs to use Financial Conduct Authority (FCA) provides and mobile applications, was purchased by their technology. This gives their customers innovative FinTech companies with support RBS last summer in a deal worth around £53m access to solutions that are quicker, cheaper to navigate the regulatory system, devoting as part of the bank’s strategy of developing and more efficient than a traditional bank’s resources to guiding young players in a innovative digital customer solutions. systems might otherwise allow. FinTechs complex market. In 2016, Microsoft praised

26 BC April/May 2019 FOCUS: DIGITAL DATA AND INNOVATION

the FCA for its proactive encouragement of the Traditional financial services firms can have a for an early payment timeline dependent on FinTech innovation, urging the US regulator to challenge in trying to introduce new products milestones being reached with due diligence copy it. Developments in EU and UK law in the and services whilst still relying on legacy IT carried out in advance to provide comfort for meantime have led to banks being required to systems. At the same time FinTechs can look compliance and risk teams. provide third party access to their customer to design an end to end solution from scratch The value of a FinTech can manifest in its account information (with the customer’s with the IT optimised to deliver the customer intellectual property which could be its unique approval) opening up the financial services service. If the traditional financial services firm asset. Unless a collaboration is intended to market to other competitors including FinTech can leverage that solution it will drive a better result in the acquisition of the FinTech and its businesses. customer outcome for the firm’s clients. IP, the established financial services firm should In a city like Edinburgh which is home to FinTechs, on the other hand, often lack the size be respectful that such IP must also be subject a strong financial services sector as well and scale of customer data held by financial to protection under contractual agreements as a thriving technology scene, the current institutions; data is the new oil and so limited with potential caveats for exclusivity in the use environment presents great opportunities for access to data will mean the FinTech business of such technology. FinTechs to thrive and promote significant eventually grinds to a halt! If the FinTech is The real key in achieving sign-off to a economic development for the wider not offering a payment system itself, it may collaboration contract between a traditional community. To fully capture this opportunity also benefit from working with a bank to gain financial services organisation and a FinTech it will, however, be essential that banks and access to its regulated payment infrastructure often requires a degree of internal cultural other traditional financial services businesses as an add-on to its service. Traditional banks change, education and alignment from the work in close collaboration rather than in direct and other established players within the former’s technology teams as well as its legal, competition with the FinTech sector. financial services sector are also usually more compliance and risk functions. Fortunately adept at dealing with regulators, which is Collaboration is important for both sectors for for the sake of the growth and development valuable experience to any emerging FinTech a number of reasons. Until recent years, the potential that this collaborative approach can which is just starting out on its regulatory established players have held a predominant offer to Edinburgh’s economy, we are seeing journey. position in the market, traditionally serving as positive movement. the first point of call for a customer requiring These factors create an ideal platform for As a result, the jeans and trainer-clad scrums financial services, be it banking, payments or collaboration as it enables the established of the FinTech sector are increasingly investments. This has enabled them to build up a financial services players to leverage their mingling with pin-striped suited bankers and significant data-rich customer base and has also existing customer platforms and regulatory others within the financial services sector. As made them an ingrained part of our society. knowledge while capitalising on a FinTech’s Edinburgh’s financial services and technology agility and ability to quickly develop innovative While the established financial services players sectors look to the future with hope and a solutions to benefit their business. could and, in many cases, are investing in degree of trepidation, it is essential that we their own FinTech solutions, it can be difficult While collaboration has clear benefits, there are build on our world class status as a FinTech for them to be truly innovative and ground- also barriers as each party may have different hub. Collaboration has a key role to play in breaking in their approach which may make it business priorities. An established player’s ensuring we make the most of the opportunity. challenging for them to compete with the most internal governance could, for example, stop t: +44 (0)141 304 6006 innovative products and services. FinTech collaborative ideas and momentum in their [email protected] businesses, however, are not constrained by tracks. Developing contractual solutions can cms.law/scotland the same cultural and risk driven structures help overcome these issues. It often requires a that exist within many established banks and degree of flexibility with a FinTech committing financial services firms and therefore tend to to achieve technical outcomes and pre- be more focused on providing interactive and designed governance procedures for sign-off of more personalised customer experiences. various risk levels but it can help a potentially FinTechs design the user experience to be fruitful relationship work. Established financial frictionless, stress-free, intuitive and exciting; services firms should also recognise that they tend to be better-placed at devising and FinTechs need money upfront in most delivering new ways of satisfying customers. arrangements, so the contract could provide

April/May 2019 BC 27 SPECIAL REPORT: ECONOMY AND GROWTH Big data, huge opportunities

You don’t need to spend long chatting to Jarmo Eskelinen to pick up on his excitement at his new role as the man in charge of helping drive data driven innovation into the hearts and minds of people in and around Edinburgh…

The £661 million Data Driven Innovation technical expertise and digital infrastructure. programme is at the heart of the recently The University of Edinburgh and Heriot-Watt announced Edinburgh and South East Scotland are both world leaders in their fields in data, City Region Deal, and will play the key role in artificial intelligence and robotics. We are helping Edinburgh achieve the ambition of setting ambitious targets – such as producing becoming the Data Capital of Europe. 100,000 data science qualified graduates over the next ten years. Harnessing the potential of Big Data – with a variety of reports putting its annual global Jarmo added: “Placing Edinburgh at the world- economic potential in the trillions of dollars leading edge of that movement will create – is one of the key aims of the programme. jobs and opportunities, and will help deliver It is expected to help spark more spin-out more services, more effectively. Of course, companies from universities, attract more there will be some areas in which industry start-ups, and drive both public and private disruption, brought by changes such as AI and sector investment. Five data “hubs” have been autonomous systems, will mean jobs might established, with a particular focus on helping be at risk, but we believe the opportunities for ten industrial sectors become more innovative. new jobs will be even greater. Unlike in previous Working together to deliver the 10- industrial revolutions, what we need to do is year programme are the University of make sure all our citizens are ready for the Edinburgh and Heriot-Watt University, whose opportunities.” experts will collaborate with industrial partners That means engaging with schools, colleges on data-based projects in the public, private and universities, as well as with the public, and third sectors. private and third sectors. It means working Data science is already playing a massive with educators to ensure young people are part in our daily lives, and that is only going to better skilled to succeed in the new age of increase. Through high-speed data analytics, data and informatics. DDI programme is our ability to capture flows of data and already engaging with schoolteachers, with renovated to create the Edinburgh Futures understand what they tell us is bringing better students, with teachers: the DDI Skills Gateway Institute, opening in 2021. While it is a place and faster capability to identify trends and programme aims to reach out to all schools where we can assemble experts who can improve processes across many sectors, in the region, teaching data to up to 250 000 tackle issues from different and unconventional leading to better services for consumers and pupils. perspectives, gathering many hands to citizens. Meeting challenges that affect us all inevitably untangle the world’s knottiest problems, it is All of this at a time when the world is wresting means having to stretch across the traditional also open to teachers, schools and the general with huge and complex issues such as the boundaries of national borders, institutional public. The motto above the entrance works mass displacement of people, or global walls and areas of expertise. today as well as in the 1700’s: Open To All.” warming and climate change, the need for data Centres of action are five new innovation Jarmo provides a particular example to show science has never been stronger. hubs located in University campuses, to be that how well we mine our data can change Jarmo believes Edinburgh is uniquely well completed during the next few years. “The lives, in a sector rich in potential as far as placed to meet the challenge. “The City has Bayes Centre is already connecting informatics data innovation is concerned – health. Cross a tremendous physical infrastructure, and researchers with innovators from companies. disciplinary experts of the Usher Institute, the is fast developing a global reputation for its The site of the old Royal Infirmary is being DDI Hub for health and social care, examined

28 BC April/May 2019 SPECIAL REPORT: ECONOMY AND GROWTH

“The City has a tremendous physical infrastructure, and is fast developing a global reputation for its technical expertise and digital infrastructure."

the information contained in coronary artery Roslin Institute will be the hub for Agritech, And as part of all of the work, the Data Driven disease clinical work with 42,000 patients, and National Robotarium in the Heriot Watt Innovation Programme will also lead the way looking at the occurrence of sudden heart campus will bring robotics expertise of both in looking at the ethical issues of using data. attacks – those that could not be predicted. Universities under the same roof. Supporting Jarmo added: “This is an important issue. the work of the hubs, is a the World Class Data Look at the current situation around the world “By asking different questions of the data, Infrastructure in the EPCC super-computing - there is lots of work to be done to create the new information came to light. The focus facility for the secure and trustworthy sharing balance between respecting privacy, enabling turned into much lower dosages of a particular and analysis of datasets. innovation and making sure our systems are heart-based protein than previously considered secure. While we want to maximise the benefits relevant. The analysis proved that female The Programme will increase the contribution of data science for the common good, we patients with slightly elevated levels had ten of university research and in-demand graduate also need to be aware of ethical issues and be times higher risk of a sudden cardiac arrest skills to the region’s economy, launching more comfortable that we are not just doing it well, than average. Changes to lab testing are now in spinout companies, attracting start-ups and but that we are doing it right.” clinical trials, with the potential to detect heart established businesses, and driving public and failure risk better, saving lives.” private sector investment.

April/May 2019 BC 29 SPECIAL REPORT: ECONOMY AND GROWTH Every yard counts in battle for inclusive growth How do these numbers stack up in terms of growing an organisation: 50 – 1065 customers in just ten years, and during that same period revenues grown from £380,000 to £1,700,000.

“Five per cent of children in Edinburgh have a disability. That equates to around 5000 children or young people, and of that number around 670 will have complex enough needs to be in special schools. “In Scotland we have world-leading legislation to protect and promote the welfare and rights of children and young people who have disabilities. But the quality of the legislation is one thing, the lived experience of the children and their families is something else and here we get very mixed experiences. “So we all have a role and a responsibility to Celine Sinclair make that lived experience better, to make it Chief Executive the best we possibly can. Our work is about helping enable children and young people with Add in employment numbers rising over the disabilities to fulfil their potential and become decade from just six to 34 full-time plus more active members of society who contribute than 150 sessional staff. Not bad is it. positively. That is better for us all, including And the organisation that has achieved this businesses.” community asset transfer in Glasgow, at Linn very significant growth? The Yard, an award- More and more companies are engaging with Park. winning Edinburgh-based charity that works The Yard in terms of the training offered by with disabled children, young people and their Celine added: “All of the children we support the organisation. Celine said: “Businesses families in the Capital, Dundee and Fife. Their grow into adults. That’s a given. That goes for understand the desire to relate as well as they adventure play service offers disabled children, all of the children and young people who have possibly can to all potential customers and all young people and their families the chance to disabilities. Our job is to make sure that they potential areas of recruitment. They know that take part in creative, adventurous indoor and can become active members of society who not this represents sound business practice. outdoor play in a well-supported environment. It only share in the future economic prosperity of also runs respite care and family support “We offer a programme of specialist training Scotland, but who get the chance to contribute services. courses covering understanding autism and to it rather than relying on the State. behavioural challenges, disability awareness, Much of the growth has actually been achieved “We do it through play, through creating an communication methods and inclusive play.” during the past five years. Celine Sinclair, the environment in which the children and their Chief Executive, has been with The Yard since Ten years ago, The Yard supported a total of 50 families can enjoy fun and friendship, feel 2006. families. It now supports 815 from its flagship supported, and support one another. centre in Edinburgh, with around 120-130 in She said: “We promote inclusive play to help “Our organisation has grown in line with each of Dundee and Fife. Plans are progressing disabled children and young people develop demand. That demand has been driven by the for a new, state-of-the-art centre in Dundee to their full potential, confidence, self-esteem and social and economic necessity of providing our further serve Tayside. life skills, and we do it in a family environment children and young people with disabilities, and because our experience has shown us that In addition, the organisation has been their families, with more and better choices. And this delivers more positive results for the child, approached to take over the running of an at the end of the day, choice is something we all young person and their family. adventure centre for children with disabilities via want and expect isn’t it.”

30 BC April/May 2019 SPECIAL REPORT: ECONOMY AND GROWTH

“We promote inclusive play to help disabled children and young people develop their full potential, confidence, self-esteem and life skills.

April/May 2019 BC 31 BC ADVERTORIAL

UK's Greenest Cities Revealed, With Scotland Leading the Way For Eco-Living Scotland is celebrating after three of its major cities have been revealed to be the UK’s greenest.

Edinburgh, Aberdeen and Glasgow are the Bruce Bratley, founder and chief executive of We should reduce and reuse where we can and ‘greenest’ major cities in the UK, according to a First Mile, said: recycle responsibly. new study by providers of commercial recycling “Scotland stands head and shoulders above and waste services, First Mile. With these cities other countries when it comes to being green Circular Economy making make the top three, it’s clear that, based in the UK and our research helped crown Scotland is well placed to develop a more on these stats, Scotland is the eco-friendliest Edinburgh as the UK’s ‘Greenest’ city.” circular economy. Businesses are already country in the UK capitalising on the vast benefits of being “With the right education, focus and support, Experts analysed various factors to determine circular, through new business models, through we are confident that the UK will continue to the most thriving locations when it came to collaboration and by identifying and developing become an eco-friendlier nation in the coming going ‘green’. These included electric vehicle sustainable opportunities for innovation and years. Now that we are into the New Year, charging points, recycling (per capita), green increased profitability. This helps improve it’s a great time for all of us, businesses and space, air quality and pollution levels, reduction competitive advantage whilst addressing the consumers alike, to make a more conscious of plastic use and fast-fashion consumption. issue of resource efficiency. effort.” Broken down per category, the research revealed that Edinburgh is the best major For many businesses it's important to engage city for green space and low pollution levels. in responsible waste management for more Aberdeen performed the best for air quality, reasons than just the good of the planet. We while Glasgow residents were the most likely to should continue to reduce our carbon footprint be reducing their plastic use. and to strive for a cleaner greener Scotland.

32 BC April/May 2019 BC ADVERTORIAL GREEN CITY

Investing in a Sustainable Future Celebrating our 100th year of service in the City, Lothian is an essential part of the fabric of Edinburgh and is proud to carry over 350,000 customers every day across the region.

Lothian is committed to providing sustainable of £76million and the reasons behind the transport that is accessible to all. This includes purchase and disposal of vehicles in order to Key facts and figures our promise to improve air quality in the area achieve our target of only operating Euro 5 Euro 6 buses reduce harmful NOx by 2020, in line with the Scottish Government’s vehicles or better. emissions by 98% and Particulates by target of a 42% reduction in greenhouse gas As technology moves forward, Lothian will up to 75% and achieve very low levels emissions. evolve our long term relationships and continue of emissions. Lothian are continually looking to the future to work with our key suppliers to review, trial Euro 6 buses lower CO2 emissions by and how we evolve our business model. This and invest in the latest technologies to ensure 30% compared to older vehicle models. includes how an active travel journey, which we are leading the way in tackling air quality could be walking, cycling or the use of public and climate change. One Enviro400XLB can remove 129 transport, will play a role in the development of single occupant vehicles from our Since 2011, Lothian have seen substantial society and the socio-economic change we are roads and has 25 times the carrying emission reductions through the purchase of now seeing across the world. capacity of a car. over 300 vehicles and the disposal of older Even with buses accounting for less than vehicles. By the end of 2020, we will have A euro 6 diesel car emits 10 times 5% of the overall road transport emissions, removed 12,219 tonnes of CO2 emissions and more NOx emissions per passenger it’s still important that we play our part as 307 tonnes of NOx emissions from the local than that of a Euro 6 bus. a sociably responsible business by doing environment. everything we can to reduce emissions in our For more information on Lothian’s Bus2020 city. Lothian’s ambitious Bus2020 Vehicle strategy visit: www.lothianbuses.co.uk/ Plan which commenced in 2016 and runs bus2020 to the end of 2020, sets out our investment

April/May 2019 BC 33 BC ADVERTORIAL

Who is CoMoUK and how can we help you change your travel choices?

CoMoUK is a charity working to improve transport choices to help create inclusive communities, healthy people and a greener environment.

We know most people use their own cars to Car clubs are pay- as-you-drive hire schemes as a business you could utilise existing car get around. At CoMoUK we want to shake up allowing members to book a variety of cars clubs. There is also the option of having a car peoples’ choices of how they travel. We look online for the time that they need from an hour club set-up specifically at office locations. If at shared transport, such as car clubs or bike to a day, and paying only for the hire time and you used car clubs in tandem with bike share share, as part of the solution to environmental the distance driven. Bike share is very similar the option you can further reduce the costs of impacts of travel. In addition, there are people to a car club. It provides users access to bikes vehicle usage. within communities who are isolated due when they need them, for the time they need. to lack of access to transport, and shared On the other hand ride share is something many What we do? transport can be a lifeline to these people. people are familiar with; it allows you to journey, CoMoUK works in various ways to raise We work with businesses to find a shared whether it is a commute to work or a longer awareness and move shared transport transport option that would work for them. distant trip, to the same destination with others. forwards. Some of the ways we do this are; The question that is most likely on your lips is Shared transport offers businesses the CoMoUK acts as an advocate for shared ‘what is shared transport?’ At its most simple opportunity to support their staff, the transport. We work with a variety of you either share the journey or share the mode environment and the local community but partners with shared goals to increase the of transport. This can mean ride sharing, car the other great thing about shared transport reach and strength of shared transport. clubs or bike sharing. For many the idea of car is that it can save organisations money. In sharing would bring to mind Peter Kay’s TV the UK businesses spend millions of pounds We carry out annual surveys with car show of the same name. It was hilarious but on grey fleets for staff travel. Swapping to club and bike share users to find out their not always an ideal commute. However we utilising a car club rather than a grey fleet thoughts and feelings on the services. We can tell you that this isn’t the whole picture of can greatly reduce this burden. Car clubs are then encourage improvements to be made shared transport. already in most cities in Scotland this means to shared transport options.

34 BC April/May 2019 GREEN CITY

For those who are interested in setting Bike share schemes can be used to travel Caring for the Environment up a shared transport scheme we create to meetings and E-Bikes can increase the Using car clubs and ride share can reduce the and share guides on best practice for the distances that can be travelled with ease. number of private cars on the road helping development of shared transport. reduce emissions. In addition the majority Optimising your Business of car clubs cars are more environmentally We work as a consultancy with local By utilising bikes to travel journey times friendly and this also helps the environment authorities, transport authorities and can be improved by avoiding traffic. As a when car travel is necessary. community groups to set-up and develop business you would also have the opportunity shared transport schemes. to consider reducing the number of parking spaces. Our Team We deliver pioneering projects to help At CoMoUK we are proud of our team of ensure that the social and environmental Caring for the Environment experts. We have several members of staff benefits of shared transport are Your business can help reduce emissions and who are experts in specific shared transport maximised. promote a healthy lifestyle by encouraging options such as car clubs or bike share. In CoMoUK is an accreditation body for car staff to cycle. addition, there are team members who can clubs and bike share in the UK to ensure help with marketing, project management and that users receive the best service. What are benefits of car clubs research. All of this ensures that we can offer and ride share? the best support and advice across shared We act as a support service for individuals transport. or businesses who want to find out how Supporting your Staff shared transport could work for them. Studies have shown that sitting in traffic alone during a journey increases stress levels and Get in touch Why we do it? often feels like time is being wasted. Offering If any of these shared transport options your staff the opportunity to share can make it sounds like something your business would CoMoUK believes that now is the time that a more enjoyable journey and alleviate stress. like to explore then please get in contact with we can start making positive changes to CoMoUK. transport. Politicians, local authorities and Having access to a car club vehicle for work other decision makers have acknowledged travel gives staff access to vehicles at when e: [email protected] the need for change and we want to be there they need them and allows them to consider www.como.org.uk to support these positive and innovative other commuting options such as cycling. Twitter: @Como_uk transport changes. Optimising your Business What are the benefits of bike Swapping to using a car club rather than a grey fleet can reduce the cost burden to your share? company. Car clubs can be set up to suit your Supporting your Staff business needs. Either taking advantage of Giving staff the opportunity to travel by bike existing car clubs in cities or setting up a car can improve health and reduce sickness. club solely for your business.

April/May 2019 BC 35 BC ADVERTORIAL Think Green. Think Coach.

Reduce, reuse, recycle: each of us must do our bit for the environment. Even a small change, like using the bus for your daily commute, can make a big contribution. With Stagecoach East Scotland’s frequent express coach services between Fife and Edinburgh, you needn’t sacrifice luxury either.

Reduce your footprint, not your Stagecoach East Scotland even operate some you a fast, easy and secure way to pay for enjoyment coaches where almost half of the seating travel under £30. All you need is a contactless- on-board is on a low level, allowing those with enabled card or mobile with Apple Pay or In a recent report by Transport Scotland, it mobility issues and wheelchair users easier Google Pay installed and ready to use. was revealed that coaches are the lowest access, with no need for a wheelchair lift. emitting mode of transport per passenger- To help reduce the use of paper tickets, most tickets can now be loaded onto a km, so it is easy to see why Stagecoach East Take priority with Stagecoach Scotland carry an average of eighty thousand Stagecoachsmart card and mobile tickets can passengers per week to and from Edinburgh. The Forth Road Bridge is now available also be purchased on the Stagecoach Bus app. exclusively for buses, coaches, taxis, Stagecoach East Scotland operate a feet of motorbikes, cyclists, pedestrians and No matter how often you commute, there’s a Euro V and Euro VI vehicles, all offering the emergency vehicles. So why not take ticket for you, with great value 1 day, 7 day and luxurious coach features which commuters advantage of dedicated bus lanes to help longer-term megarider tickets available. have come to expect. So you can use your shorten journey times? East Scotland dayrider and megarider tickets commuting time more productively with Stagecoach East Scotland’s Express services can be used on all Stagecoach services in East free WiFi and USB charging facilities and air Scotland. conditioning on-board as standard, keeping you go straight from Ferrytoll Park and Ride onto cosy in winter and cool in summer. the Forth Road Bridge and join a dedicated bus lane at the other side before re-joining the Save the planet – and some cash! Sit back and relax traffic into Edinburgh city centre. This means Ferrytoll/Halbeath - Edinburgh day return - you’ll bypass peak-time congestion building up £6.70 If the phrase ‘public transport’ conjures images on the Queensferry Crossing! of standing in a crowded aisle, shoulder to 7 days’ unlimited travel between Edinburgh shoulder with other commuters, you needn’t As flexible as you are and Fife for only £30 with a Fife megarider+ worry: one big benefit of travelling by coach is ticket that everyone gets a comfortable seat. Stagecoach East Scotland have journeys leaving Ferrytoll P&R for Edinburgh up to every Edinburgh flexirider -Twelve single 5 minutes, and up to every 10 minutes from journeys between certain points in Fife and Halbeath P&R, so you’re never more than a Edinburgh for £35 few minutes away from the next departure. All Fife + monthly megarider Xtra – Unlimited services stop on Queensferry Street, Princes travel on Stagecoach routes between Fife Street and at Edinburgh bus station, allowing and Edinburgh for £115.40 easy connection to your place of work or to another local service. More tickets are available at stagecoachbus.com The Stagecoach Bus app also provides live bus times so you can easily check if there’s time For more information or to plan a journey, to grab a coffee before your journey. Plan your visit stagecoachbus.com or download the journey today on the app or at stagecoachbus. Stagecoach Bus app. com

Making ‘eco’ easy Stagecoach East Scotland now accept contactless payments on all services, giving

36 BC April/May 2019 BC ADVERTORIAL GREEN CITY

The future of travel in Edinburgh

Energy Saving Trust understands that businesses are under constant pressure to keep costs down and, increasingly, to meet environmental objectives. Funded by Transport Scotland, Energy Saving Trust can offer a range of different initiatives to make your business transport as efficient as possible.

How can we help? Energy Saving Trust’s transport work covers a range of areas, helping organisations in the public and private sector, individual fleet drivers and hackney and private hire drivers, reduce their transport costs and emissions. Since April 2015 Energy Saving Trust have provided tailored, expert advice to more than 890 Scottish organisations and completed 295 sustainable transport reviews providing recommendations that identify annual savings, on average, of at least £5 million and 10,043 tonnes of CO2. We know that organisations who receive these reviews go on to implement changes leading to, on average, total annual savings of £2,133,163 and 3,088 tonnes of CO2. We can work with you to help you start making similar savings. We can explore options to reduce your transport costs and environmental impact including the use of electric vehicles, active travel, telematics, video-conferencing, cost of congestion per driver in Edinburgh is Considering the impact and cost of petrol/ and public transport. £1,219 per year. These costs are associated diesel fuelled vehicles in comparison to with slow-moving traffic making it harder to alternatives can highlight the benefits of Electric vehicles (EVs), ebikes and ecargo bikes transport goods, reduced productivity, raised integrating ultra-low emission vehicles (ULEVs), are a major part of the move to sustainable and pollution and increased accident levels. ebikes and ecargo bikes into your fleet. clean transport, and an area we specialise in. Our experts provide up-to-date information and Fleet Management: how can Who is eligible for Energy Saving advice on types of vehicles available, incentives, charging infrastructure and more. Energy we make your fleet more Trust’s support and how will they Saving Trust offer interest-free low carbon sustainable? benefit? transport loans for electric vehicles, ebikes and Managing your fleet correctly is a good place Our free transport advice is available for all ecargo bikes, along with a variety of sustainable to start when looking to make your fleet more private and public sector organisations, and transport measures and grants for electric environmentally friendly. By signing up to local authorities across Scotland. Our support vehicle charging infrastructure. receive a free sustainable transport review, and advice can save fleets up to £145,000 and

Energy Saving Trust will calculate your current 235 tonnes of CO2 every year, improving the The City of Edinburgh carbon footprint, look into the possibility sustainability of your fleet. of expanding the use of ULEVs and active Edinburgh has six air quality management Funded by Transport Scotland, Energy Saving travel, reduce grey fleet, and work to improve areas (AQMAs) which include Salamander Trust’s transport advice is free, impartial, and your knowledge of air quality and Clean Air Street, Great Junction Street and Inverleith Row. based on research and evidence. Zones. This in-depth information can help you The adoption of electric vehicles is growing make more informed changes to your fleet, To find out more about how we can help you, all the time across business and domestic understanding its impact on costs and the visit www.est.org.uk/transport use. The current number of electric vehicles environment. registered in Edinburgh city is a healthy 873, Alternatively call 0808 808 2282 to compared to 549 in Glasgow city while the total Our fuel and mileage management advice can speak to a transport advisor, or email Scotland-wide figure is 10,360 (www.gov.uk). help manage the environmental impact and [email protected] costs of your business transport operations. Congestion in the capital city is a challenge, Using telematics to track vehicles can provide with London and Edinburgh among the an accurate and immediate view of vehicle country’s slowest cities. The average speed mileage, ensuring you have the information of journeys into Edinburgh’s central business needed to make your fleet more cost-effective district at peak times is 7mph while the average and efficient.

April/May 2019 BC 37 BC ADVERTORIAL

Customer service still at the heart of Edinburgh bike shop Four decades in the bike business proves sustainability is possible through a commitment to customer experience, and embracing change.

Back in Edinburgh in 1977, three bike fanatics Aberdeen, Newcastle and Leeds) and growing More than a bike shop – Gerry, Chris and Morag – came together to online store, it strives to stay agile and Alongside its mission to be the most trusted start a workers’ co-operative, believing it was a adapt, while retaining the authenticity and bicycle and repair shop in the UK, The Coop fairer, better way of doing things. So they built a commitment to customer experience that has wants to be at the forefront of the fight to company where the workers had an equal say always been at its core. revolutionise commuter journeys and change in the business, and profits would be shared The Bike Coop philosophy is that there is more mindsets. We know that cycling contributes equally among employees. The Edinburgh to a bike than handlebars, a saddle and a to wellbeing and positivity in the workplace, Bicycle Coop, Bruntsfield, opened its doors on a couple of wheels. The Coop’s bike brands are but how? Studies have shown that people who booming bike industry, and the business thrived carefully selected on their reliability, longevity, travel actively to work are generally happier, as a leading name in bike retail. value, and innovation. Their stock comprises more alert, fitter, and less likely to take sick Over forty years on, the retail landscape is entry-level hybrid (commuter) bikes, all the way days. But making the switch from car or bus, barely recognisable. However, the same values to top-of-the-range road bikes for endurance to bike for the daily commute isn’t simple for are still at the heart of the Bike Coop, and and sportive enthusiasts – as well as a healthy some employees. There are practical, not to with its five shops (Bruntsfield, Canonmills, range of kids bikes, from toddlers to teens. mention financial implications to doing so.

38 BC April/May 2019 GREEN CITY

When electric bikes first came to market, the Bike Coop was quick to embrace the potential that a sea change in bike technology could afford the industry – not to mention the population at large. Many of the barriers to cycling to work no longer exist when you consider the electric bike – employees and managers alike gain all the benefits of an active commute (fresh air, absence of traffic), without having to change or wash before starting the day’s work. Bike to Work schemes and various Green initiatives provide greater affordability, either through grants or salary sacrifice. And for older cyclists, age need not be a barrier any longer: the e-bike power assist helps eradicate hills, so they can happily keep up with the grandchildren on family rides, and maintain a healthy level of activity.

Social and environmental responsibility A concern for the environment doesn’t have to come with a heavy cost. Business owners interested in reducing the financial and environmental cost of the ‘last mile’ need look no further than the electric cargo bike. The old- fashioned idea of the cargo bike – heavy, hard to manoeuvre – is a thing of the past. Capable of transporting heavy loads with flexibility and ease, and now with battery power and range to match the best regular e-bike, e-cargos are becoming a wise, economical investment. Edinburgh to learn about these British-made, dividends for the Coop; the cost of demo hire is For example, bikes currently ranged and in store iconic folding bikes. redeemable against the purchase price of the bike; and every new bike product offered comes like the Tern GSD S00 can take up to 200kg The Coop is an advocate of both British and with demo hire available (subject to diary of cargo but is the same length as a standard international brands, focusing on the quality availability). The Coop also hosts demo-events bike. It’s also quick folding - in just 10 seconds and reliability to make sure customers get an for those customers who haven’t yet been it can pack down to a third volume - ideal if electric bike that is safe, fun and responsive into store to try out a bike. Look out for their space or storage would otherwise be an issue. A to ride. Whyte – British designed bikes made bike demo event on 13 April on the Edinburgh Reise & Müller e-cargo is a speedy bike with full to ride in the Great British weather – remain Meadows, where there will be a fleet of e-bikes suspension and therefore full comfort. Stable, popular in the leisure and commuting market on display, ready for the public to try. even with heavy loads, it is a genuine option for alongside European brands like Kalkhoff and businesses that have goods to transport within Riese & Müller. Kalkhoff are German-engineered Independent bike retailers are facing the same the city. Plus, there is the use of bus lanes and e-bikes that come fitted with mudguards, rack, uncertain future as many of the established cycle paths, and no need for a licence, meaning kickstands and lights as standard. They offer giants of retailing. What partly sustains the any number of employees can help out with several frame styles including step-through, Coop is an insurgent mentality: to embrace deliveries while getting fresh air and exercise. which are particularly convenient for older the innovations in product technology and Speedy, environmentally friendly, healthy and fun! riders and those who want to wear their own communicate their purpose to the customer clothes (such as tight trousers and skirts). effectively and clearly. Whether you’re an Beyond the bike established enthusiast or a bike novice, the Each Bike Coop store offers something slightly Try before you buy Coop aspires to appeal to everyone, and to build a loyal community of cyclists committed different. While both the Edinburgh shops offer While the Brompton Electric remains unique to a healthier, safer, greener way of life. seven-day-a-week customer centred advice on to Canonmills, both Edinburgh stores have buying a bike, accessory or component along access to an extensive demo fleet of both The Edinburgh Bicycle Cooperative stores can with bike servicing and repairs, they also have electric and non-electric bikes. This demo fleet be found at: their own unique selling points. The Bruntsfield allows customers to try a bike out for a few 8 Alvanley Terrace, Whitehouse Loan, EH8 1DU shop puts on regular classes including days. Giving customers this opportunity to ride women-only classes – allowing customers their routes at the times they would by riding 30 Rodney Street, EH7 4EA to upskill and take ownership of their bike at, allows them to make an informed (non- 0345 257 0808 maintenance. Canonmills has a bespoke and pressured) decision about purchasing. When www.edinburghbicycle.com exclusive Brompton Electric offering – having making a valuable investment or considering the only demo models available in Scotland. the potential lifestyle change that buying a bike The Canonmills staff are bona fide Brompton can offer, customers expect to be able to test enthusiasts and there isn’t a better place in the water. The Try Before You Buy scheme pays

April/May 2019 BC 39 MANAGINGBC ADVERTORIAL WASTE FOCUS: TRANSPORT IS EASY FOR LEITH BAGEL SHOP

Portobello based Bross Bagels opened its second shop on Leith Walk earlier this year. Larah Bross, owner and manager, has found Leith to be a great place to work.

Since opening, Bross Bagels have In addition to her passion for the been extremely popular – so much so environment and supporting local that they are already expanding their businesses, she uses local suppliers newly opened Leith site. Given their where possible; everything from popularity and size, one of the most the pickles and meat, to now using important things for them was getting Edinburgh based waste management regular and reliable collections of company Changeworks Recycling. their waste and recycling. Bross Bagels have a strong environmental “SINCE SWITCHING ethos and wanted to ensure that their OVER TO CHANGEWORKS business waste was being disposed RECYCLING, THE COLLECTIONS of in the most environmentally HAVE BEEN AMAZING.” friendly manner. “Since switching over to Larah told us, “the environment is Changeworks Recycling, the super important to Bross Bagels. collections have been amazing. We try to use as little plastic as There have not been any problems possible, encourage the use of with the service, the drivers are reusable cups, and working with always on time and the people at Changeworks Recycling is great. Changeworks Recycling have been We feel reassured knowing that our friendly and helpful – it makes a big waste is going to the best possible change from having to spend ages on place that it can and knowing that the phone to get our waste collected. the waste we produce as a business They have also been fl exible in their is having the least possible impact collections, working with us to on the planet. It’s great to be part ensure a smooth service and of these positive changes, have provided us with additional and the staff feel positive and information and resources”. motivated about being part of this Larah Bross, environmental movement”. Owner Bross Bagels

We provide a cost-effective Sound good? Call us today waste and recycling service for a free waste audit. We collect 7 days a week We have a local, friendly 0131 538 5381 service team [email protected]

40 BC April/May 2019 changeworksrecycling.co.uk

05931 Changeworks Leither Advert v2.indd 1 15/10/2018 16:25 BC ADVERTORIAL GREEN CITY

Edinburgh’s cycle hire scheme is in the fast lane

After its launch last year by endurance cyclist Mark Beaumont, Edinburgh’s cycle hire scheme Just Eat Cycles has gone from strength to strength. Over 23,000 trips have been made so far and the sight of cyclists whizzing around the city has become part of Edinburgh’s landscape. The Just Eat branded Pashley bikes have all been given individual names that reflect Edinburgh’s residents, having been taken from the birth registry of the capital over the last 100 years. Later this year, the scheme will have grown to encompass 80 stations around the city, from the city centre to popular cycling haunts along the coast. Customers simply need to at Leith. The scheme will also be launching a the opposite. From daily commuters to leisurely download the free smartphone app, choose corporate product in the near future to enable rides, Edinburgh has adopted pedalling as the from a range of pay options: hourly, daily or businesses to make greener travel choices a transport of the moment. Cheaper than any monthly and then the app unlocks the bike. reality for their staff and visitors. other local transport, hopping on a bike is also the most environmentally-friendly option (and Unlike its sister schemes in London and Oslo, As Edinburgh is now the second most often the fastest) for traversing the city. It’s also Edinburgh utilises both virtual and physical congested city in the UK after London, a great and convenient way to get fit – all you docking systems across the city. The bikes alternative options are becoming more have to do is download the app. offer the user the flexibility of hiring or off-hiring attractive than ever. Data by the scheme’s users the bikes at any station – it’s possible to pick has shown that Edinburgh’s cobbles and hills For more information, visit: up a bike at Bristo Square and then drop it off have not put off cyclists at all – indeed quite edinburghcyclehire.com

Recognising excellence, innovation and outstanding achievement in nature conservation The RSPB have launched their eighth annual Nature of Scotland Awards co- sponsored by Scottish Natural Heritage and are open for applications until 4 June.

Entering the awards is free and applications are with nature. All applications will be judged being sought across nine categories including based on the impact delivered in proportion to the SNH Business Award. the size of the business. Previous winners have included Barratt Homes The Nature of Scotland Awards shortlist will who were recognised in 2018 for creating a be unveiled at a Parliamentary Reception in home for wildlife at the centre of its Riverside September and the winners will be announced Quarter Development in Aberdeen. Over the years at a Presentation Dinner on the 4 December at Glenmorangie and The Famous Grouse have the Sheraton Grand Hotel in Edinburgh hosted also won the Business Award and Scottish Water, by award winning wildlife cameraman and TV PwC and ScottishPower have been shortlisted. presenter Gordon Buchanan and BBC Scotland’s wildlife expert Euan McIlwraith. Celebrating the important role businesses play in conserving Scotland’s natural heritage, Let’s celebrate the people, organisations and the prestigious award looks to recognise businesses going above and beyond to support businesses large and small that can clearly our precious natural heritage. Nominate a demonstrate the difference they have made project or business dedicated to supporting our for nature in Scotland. From those that are environment or submit your own application collaborating with the conservation sector and tell us what you’re doing to support nature! to support wildlife and habitats, through to businesses that are individually making a direct Find out more about the awards and submit contribution by lowering their carbon footprint, your application by 4 June by visiting reducing their emissions or by carrying out rspb.org.uk/natureofscotland. steps towards climate adaptation in harmony

April/May 2019 BC 41 IN THE SPOTLIGHT

from the national, regional and local independent sectors. We want Company Name: Moorgarth Group Limited to create a true destination, a meeting place and create a facility that befits its UNESCO World Heritage location. The site must become Name: Tim Vaughan a community hub, used by residents and workers within the city as Role: Chief Executive well as visitors and tourists. What are your proposed plans for the Mall? Who are Moorgarth? There are 5 key elements to the scheme going forward: Moorgarth is a South African well funded property asset 1. Widening of the entrances onto Waverley Steps – works now management company, established in 2003 with a portfolio of completed mixed use assets across the UK and a flexible working business primarily in central London. The portfolio value now approaches 2. Internal refurbishment – initial stripout completed and next £300m in the UK with a development pipeline exceeding £200m phases to start in the short to medium term within that portfolio. We have over 4000 workstation in central London through The Boutique Workplace Company Limited and are 3. Development of the roof level to create new destinational retail looking to grow that business. The property company principally and restaurant facilities, a central piazza area on which we will repositions/repurposes tired property assets across all sectors to hold occasional markets, exhibitions and events and an elevated meet the modern consumer requirements of experience and mixed walkway with unrivalled views over the Old Town, Waverley Valley uses. Gardens and Arthur’s Seat 4. Create a new and prominent entrance into the scheme and the What is your role in the development of Waverley Mall railway station in Edinburgh? Moorgarth identified the opportunity, acquired it with its parent 5. Bring back the character and mix of uses and tenants historically company in March 2017, created and implemented a repositioning associated with the location. strategy to enhance the physical prominence of the scheme, raise the profile of the scheme locally, regionally, nationally and now How will these changes impact on the city’s economy? internationally. We put together an innovative solution to build a We hope to attract some of Edinburgh’s burgeoning independent further storey at roof level, submitted the planning application and operators displaying all that is Edinburgh and the enormous depth secured planning consent for the scheme on 6th February 2019. We of unique skills that exist in the City. The scheme must represent now intend implementing the development all things Edinburgh. It should be used as a showcase for all things Edinburgh. What is your vision for Waverley Mall? When Waverley first opened it was a revolutionary scheme in the Other than your current position, what would be your city, but sadly with no prominence onto Princes Street. As a result dream job? the scheme, through successive ownerships, became the forgotten Motorcycle Adventure journalist land, unloved, badly managed and run with no innovation. We want to return the scheme to its original prominence, to bring back some Outside of business, what is most important in your life? of its heritage with an eclectic mix of food, leisure and retails offers Family, dog, friends and remaining healthy

42 BC April/May 2019 CHAMBER TRAINING Chamber Training: Looking Beyond Brexit Most people’s attention has been on the Markets are changing with mind-boggling With the outcome of the immediate future. Now we need to look to the speed. Whether we look to Asia Pacific, The Brexit negotiations still longer term. Middle East, the Former Soviet Union or South America, the things we once thought we knew To thrive in a world of uncertainty, we need to uncertain, exporters must are no longer the same. To survive whatever understand our customers better than ever shocks Brexit may deliver, we need to look look to new markets and before. We will need to be better, smarter further. opportunities to succeed. and stronger. And the key to achieving that is market research. Understand the markets Edinburgh Chamber are here to help. We are It seems incredible that almost three years you’re in, as well as the markets you’re not in offering brand new training events on export after the referendum, we are still waiting to find yet. development, researching markets, finding out exactly how Brexit will affect trade. But one local representatives and devising a killer thing is certain; Brexit is going to make trading Because Brexit is not the only big change going more difficult in several areas. Preferential trade on. While British exports grew at a sedate six market strategy. Don’t be beaten by Brexit, agreements, the single market, the customs percent last year, sales to some markets were there’s a great big world out there. And it’s union, procedures, tariffs, sooner or later Brexit rocketing ahead at more than 25%. Markets like waiting to meet you. is going to be the biggest change to hit British Sri Lanka, Azerbaijan, Tanzania and Ukraine. Tim Hiscock, Export Development & International exporters in a generation. Are these places on your radar? Trade Advisor at Strong and Herd LLP Upcoming Courses

Wednesday 8th Thursday 23rd APRIL Search Engine Optimisation - An Introduction Negotiating and Influencing Skills

Friday 10th Friday 24th Wednesday 24th Advanced Social Media Techniques - How To Approach and Manage Customer Introduction to Google Analytics LinkedIn & Twitter for Business Development Service on Social Media

Monday 29th Monday 13th Managing Conflict Tuesday 28th Digital Writing Skills 21st Century Management

Tuesday 30th Tuesday 14th Bidding to Win Tuesday 28th Boost your Sales Success Finance for Non Financial Managers

Wednesday 15th MAY Developing Videop Content for your Business Wednesday 29th Networking Skills Thursday 16th Wednesday 1st Report writing masterclass Thursday 30th Google Adwords - Introduction Marketing Essentials for Business Friday 17th Wednesday 1st Advanced Social Media Marketing and How to Complete Customs Export Entries Advertising on Facebook and Instagram JUNE

Thursday 2nd Monday 20th Advanced Presentation Skills How to prepare for TV & Radio interviews Tuesday 4th Sales and Account Management Friday 3rd Tuesday 21st Social Media for Beginners Email Marketing for Business Wednesday 5th Digital Marketing Tuesday 7th Wednesday 22nd Essential Management Skills Time Management Thursday 6th Documentary Letters of Credit Tuesday 7th Wednesday 22nd Project Management Fundamentals Understanding Incoterms 2010

To book please contact the training team on 0131 221 2999 option 4 or email [email protected]

April/May 2019 BC 43 Leading the way to cloud telephony Save money on calls by switching to NFON ahead of the ISDN cut off

All users should consider cloud telephony when BT discontinues its ISDN service.

But you could start saving even sooner with Cloudya, the cloud telephone system from NFON.

There are no more long-term contracts and you’ll only pay for the extensions you use. Better still, our 30-DAY FREE TRIAL means you can try this service before you buy.

Call us, or visit our website to discover how much you could save with an NFON cloud phone system Telephone: 0333 9000 100 www.forthtech.co.uk/save-with-nfon Leading the way to cloud telephony Save money on calls by switching to NFON ahead of the ISDN cut off

All users should consider cloud telephony when BT discontinues its ISDN service.

But you could start saving even sooner with Cloudya, the cloud telephone system from NFON.

There are no more long-term contracts and you’ll only pay for the extensions you use. Better still, our 30-DAY FREE TRIAL means you can try this service before you buy.

Call us, or visit our website to discover how much you could save with an NFON cloud phone system Telephone: 0333 9000 100 www.forthtech.co.uk/save-with-nfon BC ADVERTORIAL Uncover the hidden value in your business or commercial property

Catax are experts in specialist areas of tax relief, including Research & Development (R&D), the Patent Box and Capital Allowances.

These forms of tax relief, in particular R&D, with businesses spending more on research & for further investment and the Government were introduced in order to reward businesses development than ever before. Latest figures knows this.” who are investing in innovation, whilst allowing show year-on-year growth of 4.5% to £1.07bn The majority of businesses that we work with them the extra funding to continue doing so. and it has been reported that the number of are considered Small to Medium Enterprises We work with businesses across the whole of new software companies being created in (SMEs) and we have found that these are the UK to help them claim back valuable tax Scotland rose by 77% in the past year. typically the most underserved in terms of relief owed from HMRC, which can then be The success of the Edinburgh office and claiming R&D tax relief. This could be due to a reinvested back into the business. our dealings in Scotland birthed the opening number of reasons; for example, many believe R&D occurs in a great variety of different of another office in Glasgow, now our main that claiming money from HMRC is likely to industries, despite the misconception that this Scotland HQ. Based in West George Street, the result in an enquiry. type of work is only carried out in laboratories office allows us to hire more permanent staff This is simply not true - HMRC actively or by scientists. We have worked with who understand the economy and businesses encourage companies to claim this relief. companies within the food industry looking for in the area and can travel far and wide to assist It brings and keeps innovation in the UK, more energy efficient ways to create jam, as clients. encourages capital spend and employment. well as vaping companies looking for ways to At the time of the opening, our CEO Mark Tighe Successful R&D should result in further improve the density of the vape clouds – we’ve commented, “We are delighted to be able to employment, add to a company’s bottom line seen it all! offer assistance to even more businesses and increase taxable profits in the future. There across Scotland who are chronically Our head office is based in Greater Manchester, are also rumours that HMRC are looking into underserved when it comes to tax relief advice. however the recognition of economic and claims in more detail. There are a number of We now have a physical, permanent presence social growth in Edinburgh led us to opening firms out there making quite provocative and in Glasgow and Edinburgh. a satellite office there in April 2018 to be used speculative claims which may come in for more as a base for operations north of the border. “The truth is that tax relief helps businesses to scrutiny, and HMRC may sometimes look at a Innovation in Scotland is increasing rapidly, grow, with the extra capital often being used particular area in more detail. As the definition

“Edinburgh is a strong market for Fintech and I agree there should be more encouragement for those in this sector, and others, to use the benefits available to them such as R&D tax relief to fund future innovation. Working in partnership with Catax was a pleasure they made the whole process really smooth and professional for my client and in turn enhanced my reputation.” Duncan Walker

46 BC April/May 2019 FOCUS: ECONOMIC GROWTH

of R&D is quite “grey”, there are often shifts in city region over the next 15 years, so we know from our clients and consistently use this to the sands such that a claim may be looked at this is a key area for us in terms of educating further improve and develop our services to even if in previous years’ it was fine. businesses on the services out there to help make the process as easy and straightforward them fund and exponentiate their innovation for future clients as possible. At Catax we sit on HMRC’s R&D Consultative and growth. Committee, so we are aware of focus shifts One of our clients, Duncan Walker, has worked and HMRC’s current views on certain matters. As one of the fastest growing sectors in the UK, with SMEs in Edinburgh and Scotland for over Despite this, we see very few formal enquiries we have already worked with a large number 35 years as a banker, accountant and business into the claims we make (a fraction of 1%). of clients within the Fintech space. One of our advisor. Duncan has benefitted from 3 years of clients, a data services provider, began a project claims with us, and stated that; “Edinburgh is Many also believe that if their business is in to identify companies who had been mis- a strong market for Fintech and I agree there receipt of grant funding, they are unable to sold insurance (similar to PPI) on large scale should be more encouragement for those in claim R&D relief. This is also not true - the UK business investments. This project involved this sector, and others, to use the benefits SME scheme is state aid. As a project cannot using databases and systems to identify the available to them such as R&D tax relief to fund receive state aid twice then if a state aid grant investors and provide their sales team with future innovation. Working in partnership with has been received, the company cannot claim unique functions to search for the data. Catax was a pleasure they made the whole SME R&D tax relief. But legislation allows the process really smooth and professional for my The project cost the client in excess of company to claim under the large company client and in turn enhanced my reputation.” scheme instead. This scheme, now called £196,000 over a two-year period, and they were Research & Development Expenditure Credit able to claim back over £33,000 in tax credits Over the past 10 years we have identified over (RDEC) works in a different way to the SME for this spend. £204m in tax benefit for our clients, with the average R&D and Patent Box claims in excess scheme and is not as generous but does allow One of our other services is the Patent Box. of £51,000! a project, funded by a state aid grant to have Similarly to R&D, this type of relief is given to some additional R&D tax relief too. companies investing in innovation, however in We are trusted partners with many of the UK’s Projects funded by non-state aid grants or this instance it’s relief for companies making a top accountants, solicitors, the Law Society, subsidies, including what is known as de- profit from patented inventions. Again, the take- ICAEW, IFA and CIMA amongst other industry up for this relief is low – despite over 17,000 minimis state aid, allows a company to claim bodies, a fact that no other business in our patents being granted between 2015-17, only SME relief for the unfunded element and RDEC industry can claim. circa 2,000 companies claimed the Patent Box for the funded element. tax relief. If you’d like to speak to us about completing a claim, please call or email One of the key areas of growth within the 0141 5301930 As this is a reasonably new form of relief, only Edinburgh region is Fintech. Edinburgh is the [email protected] introduced in 2013, we do expect to see this home to a large financial sector, with many number rise as more companies are made aware www.catax.com banks, fund and asset managers and pension and in the meantime we are keen to spread the and insurance companies having their homes word to as many businesses as possible! there. The UK Government and Scottish Government are investing £600 million into the We are proud of the feedback that we receive

April/May 2019 BC 47 BC ADVERTORIAL FOCUS: ECONOMIC GROWTH “You’ll never amount to anything.”

Scotland will flourish when we support young people who need it the most.

You’re homeless. You were kicked out of school a while back. No one ever understood you there anyway. You couldn’t talk to teachers about what was going on. On the street, you drink because it makes it easier. Now, you don’t know any other way. It wasn’t always this way. You had a home and went to school. You had plans. You always wanted to make computer games but that seems childish now. When you were 13 you went into care. Dad was violent and not just to you, and then it was hearings and social workers and fighting. You can hardly remember Inspiring not being angry. After that, people had you Scotland pegged. No one believes in the badly-behaved They’ve helped you feel strong and confident kid. is a venture philanthropy about yourself and you know you’ve got a organisation which uses venture support network in place to leave home and You see other people going to school, to college capital principles, such as feel safe. and to work. Buying the things they want and long-term investment and tailored You’ve got a part-time job and, in a few months, need and saving for the future. You don’t even development, to support charities. you’ll be at college on a coding course. You have a CV. Where would you even hand one in To find out more about how our in this town? No one has ever asked what you don’t know it yet, but in a few years you’ll have work is supporting young people, your own games development company and wanted to do. You guess you’ll never amount to please visit our website anything. Tomorrow you’ll be 16. employ 35 people. inspiringscotland.org.uk This and stories like it are a reality for tens of This is what charities can do. They can reach thousands of young people in Scotland. There those young people who need it the most and are over 14,000 young people homeless or give them the confidence, skills and aspirations threatened with homelessness in Scotland. you understand better too. You feel like your to thrive despite the challenges they face. Almost 15,000 in the care system. 230,000 teachers think you’re a problem child and don’t Young people are our future. A Scotland children living in poverty. As things stand, tens give you the time of day. But the charity worker where every young person, no matter their of thousands of young people are excluded does. They believe in you. Even when you don’t circumstances, can realise their full potential, is from Scotland’s future before they are old believe in yourself. a Scotland that will flourish – culturally, socially enough to work. You keep going at school. It hasn’t been perfect and economically. And that is something we But imagine it was different. When you were 13 but by the time you are 16, you’ve passed a all want. and had to go into care, you met someone from few exams. You’ve done some workshops and To find out more visit: a local charity. They work with a lot of young training with a local computer games company www.inspiringscotland.org.uk people from your area. They are from your area. that the charity helped to organise. And they’ve They listen to you. Even when you get into fights helped you apply for a course. They kept at school and stop going, they still listen to you. listening. You feel like you can have a career and you’ve got the courage to go for it. They talk about why you are so angry and what you can do about it. They understand. And The charity helped you to find a place to live.

48 BC April/May 2019 BC ADVERTORIAL FOCUS: ECONOMIC GROWTH Industry changing recruitment platform launched by Fintec

PUSH out your vacancies to attract Top Talent and PULL in the best people. Everything you need to fill your vacancies fast in one easy to use system.

Are you Hiring Why is it good for employers? make sure you deliver projects on time and help your business prosper. PUSH and PULL is an advanced headhunting We know as a Company Director or Manager platform which is turning old fashioned there are times you want to keep control of recruitment on its head! We offer a DIRECT your entire recruitment processes. With PUSH Why is it good for Candidates? recruitment service, providing specialist and PULL, employers no longer need to worry Candidates will receive a fantastic application sourcing for employers across a range of that they are diluting their brand or message process through PUSH and PULL. industries. in using agency support to attract the best Candidates like nothing better than having their candidates. We invite smart, intelligent and skilled skills recognised in line with specific criteria candidates to apply through our web portal for Using PUSH and PULL we believe in helping and be invited to apply direct to an employer a variety of jobs which fit their skillset. Once employers find the right talent for their as the first point of contact. Significantly, the candidates have applied each employer will business. We want our client businesses to candidates will be provided with the chance receive a message straight to their inbox. grow, and we believe that having the right to make a great impression on potential employers as we offer them the chance to We have many methods of headhunting and employees is integral to such growth. For this speak DIRECTLY to employers even before they sourcing suitably qualified and experienced reason, we are passionate about matched have met. candidates. We access multiple online candidate selection and finding the RIGHT candidate for each employer’s business. We channels specific sector routeways in attracting www.pushandpullfortalent.com candidates. This is through business networks, work with all business sizes and sectors from professional memberships, licensed CV SME start-ups to multi-national or global sourcing, social media job services. organisations. By Using PUSH and PULL for Talent you will We can support by headhunting only the most relevant candidates in line with the criteria of Push increase the quality and calibre of candidate AND applications, while also improving the each vacancy. We can support with a single Pull candidate’s experience. job vacancy to multiple volume recruitment to WWW.PUSHANDPULLFORTALENT.COM “We invite smart, intelligent and skilled candidates to apply through our web portal for a variety of jobs which fit their skillset. Once the candidates have applied each employer will receive a message straight to their inbox.”

April/May 2019 BC 49 CHAMBER: CIRCULAR ECONOMY

Award-winning business is wide awake A Scottish business that’s set to revolutionise the way we dispose of old bedlinen has been recognised with a prestigious new award.

Cirkel (www.cirkelhome.com) newly-formed as gives credibility to our business and helps us Six businesses were shortlisted in the category, one of the growing number of businesses set connect to a much larger community. which was sponsored by Circular Edinburgh, to prosper through circular economic thinking, which is an initiative funded by Zero Waste “We have been passionate about integrating has won the very first Innovation in Circular Scotland, supported by funding from both resource efficiency into consumption patterns Economy Award at the 2019 Edinburgh even before we knew about the Circular the Scottish Government and the European Chamber of Commerce Business Awards. Economy. Cirkel started with the same principles. Regional Development Fund through the And the company hopes that the recognition We wanted to create not just sustainable £73million Resource Efficient Circular Economy will help them to achieve great success. products but also a sustainable way of Accelerator Programme. consuming them. And we’ve been very open to Circular Edinburgh delivers a programme of Nidhi Garg of Cirkel said: “The fundamental learning and improving upon how we do things. idea is entirely circular. Like a lot of people, we knowledge sharing events, workshops and like nice, new, good quality cotton bedsheets, “While industry spends a huge amount of roundtable discussions to promote the “Circular and at Cirkel we will sell people good quality, time and resources in influencing consumer Economy” to local businesses to help identify ethically-produced bedlinen online. behaviour, consumers on their part can greatly opportunities and direct them towards available influence industry. We’ve already seen the support and funding. “But we also thought it would help people to impact consumer adoption has had on demand trade in their old bedlinen, and we provide of organic, fair trade, sustainability, etc. Circular For further information please visit people with the opportunity to do that. We economy thinking is relatively new but is surely www.edinburghchamber.co.uk/circular- then use the material to create high-value new garnering much enthusiasm from consumers, edinburgh products, in particular pet beds. which is bound to give impetus to the industry. or contact Mayan Grace or Aileen Boyle on These are exciting times!” 0131 221 2999 (option 5) “The award for us is a reinforcement of our or email confidence that we are doing the right thing. It A circular economy looks to keep the flow of [email protected] gives us the inspiration to continue on the path materials and products within the economy for that we have chosen for Cirkel. It is exciting as long as possible, extracting the maximum for us, and at the same time, infuses a sense value from them whilst in use. It’s where of greater responsibility and pride towards our businesses, industry and consumers work mission. More people get to know about us. It together to make things last.

50 BC April/May 2019 60 SECONDS

Name: Lisa Rennie Company Name: Lothian Motorcoaches Website: www.lothianmotorcoaches.com

In five words or less, what do you do? What’s the best business/benefit you Scottish tours & private hire services have won through the Chamber? Our business has built great How long have you been a Chamber relationships with chamber members member? and learn lots about other businesses I have just joined the business, however in Edinburgh. Lothian have been a member for about 2 Are there any additional services years now. or information you’d be particularly Why did you join? interested in? To meet new members, promote our Would love to attend more networking events Lisa services to other members and to grow focussed on tourism in our amazing city. Rennie our network. If you were telling another business Where do you read your copy of person about the Chamber, what’s the What services do you use? Business Comment? first thing you would say? I’m really looking forward to attending Surrounded by luxury coaches and our Fantastic way to grow your network and networking events and getting to meet fantastic team! members. meet new people.

By Bill Magee Scottish Business Technology GET WITH IT Writer of the Year

Edinburgh’s global economic strengths are well documented and at a key investors’ event it was stressed just how vital it is to have the right balance of people skills in place. The UK Tech Innovation Index reports the “The two worlds are colliding, This is now Capital is the most active city outside London tangibly visible. Above all, it must be a ‘people both in terms of investment volume and start- first’ approach when it comes to the ability to up activity. execute a deal.” Edinburgh is now building on its position as the Scottish Investment Bank’s Jan Robertson fastest growing tech hub in Britain according to said it was no accident that when backing a Tech Nations. Digital jobs during 2014-17 have proposition, a portfolio manager was put in increased over three times the UK average. place to help a start-up to advance. A University of Edinburgh “IV Investor 100” “Technology, Life Sciences, creative industries getogether rung the changes. Rather than and energy are the top four areas attracting our fledgling tech start-ups giving elevator pitches What was evident is that placing the right attention.” to potential financial backers, the tables were individual into the right position can make all Par Equity’s Aidan MacMillan agreed on the turned. the difference in ensuring commercial success. importance of getting the right people in the Instead, a clutch of Investors explained their Equity Gap’s Fraser Lusty said: “Edinburgh is right positions. This always figured highly priorities when it comes to choosing between quite unique, like a parallel universe: ‘old money’ “when prospects are taken on a case-by-case one outfit over another. Such tips represented in investments on the one hand and younger basis.” Now we know.. goldust for those attending. tech on the other.

April/May 2019 BC 51 BC ADVERTORIAL

Douglas Home & Company opens new office in Scotland’s capital One of Scotland’s leading providers of Chartered Accountancy and Tax Advisory services, Douglas Home & Company, has opened new offices in Edinburgh.

Celebrating 35 years in business this year, the firm, which specialises in director-led expert advice and financial leadership, is now building its presence in the city by opening a new office in Edinburgh’s Rutland Square. Growing from one office in Berwick Upon Tweed in the early 1980s, Douglas Home & Company now has premises across the Scottish Borders in Melrose, Haddington, Alnwick, Selkirk and Hawick as well as the company’s HQ in Kelso. Building on a strong client base in the capital, these new offices cements the firm’s commitment to the Edinburgh market which includes Edinburgh- based construction consultants Thomson Gray. Managing Director of Douglas Home & Company, Alan Drummond, commented: “We are delighted to be opening a new office in Edinburgh which will enable us to continue Alan working closely with our local clients right on Drummond their doorstep. Our company prides itself on our client focused approach and we look forward to providing these services to new clients More recently the firm has reacted to the and meeting many more ambitious business changing needs of its clients by diversifying its What we do best offering to include tax planning and succession, owners across the city in the coming months.” With a large range of services at wills and estates and IT services. What has Douglas Home and Company we like to Founded in 1983 by former Prime Minister remained consistent throughout the company’s think we have all aspects covered for Sir Alec Douglas-Home’s nephew, Andrew, history is its commitment to looking after you and your business affairs including, Douglas Home & Company has gone through clients, providing professional, proactive and but not limited to: many changes over the past three decades. forward-thinking advice and guidance. Significant expansion in the early 1990s saw Compliance it become one of the first financial firms in the Having joined Douglas Home & Company Tax planning UK to embrace new technologies, introducing in 1990, Alan is proud of how the company computers to the business as early as 1990. has grown while still maintaining the family- Wills focussed values that the organisation had from Payroll the very beginning. Trusts & Estates Alan said: “Douglas Home & Company’s aim Succession Planning Testimonial has always been to remain independent and IT services focused on clients. Our people are most “Douglas Home & Company’s Research and Development certainly our strength and we pride ourselves professionalism and proactive approach on our expertise in helping our clients, whether to providing a wide range of financial that’s a large business or a family, to make the services has already enabled us to work most of their assets. When people are looking more efficiently streamlining some of for a tax advisor, it’s about finding somebody the way we work and the level of service our internal processes. Their business who cares, knows what they’re doing and can we provide. I know that we will keep doing ideas and advice are excellent too. You spot opportunities – that’s where we excel, what we do best for the next 35 years and don’t expect accountants to be so lateral with many of our directors personally working continuing to diversify our offering to the in their approach, so we have welcomed closely with our clients.” benefit of our clients, both in Edinburgh and their expertise on a business as well as across the country.” a financial level.” At 35 years old, the business plans to continue providing a trusted, people focused service To find out more about Douglas Home & Stuart Gray, Thomson Gray to its clients. Alan added: “More and more Company and their newly opened Edinburgh companies, large and small, are valuing offices visit www.douglashomeandco.co.uk

52 BC April/May 2019 We’ve been advising across town and country for 35 years. Now we have a voice in the city.

Our people are our greatest asset

t: 0131 357 7960 w: dhco.co.uk

2 RUTL AND SQUA RE E DINBU R GH EH1 2AS CHAMBER PARTNERS

Scotland’s biggest celebration of rural life is also an economic powerhouse for the Capital With visitors travelling far and wide, it is no areas, highlighting the growing interest of Every June, the best surprise that the event also has a positive consumers in where our food comes from and of farming, food and impact on the hospitality sector, with the Show the importance of farming and rural life. attracting a significant amount of visitors that rural life is celebrated stay overnight in the area. Research based An area that has seen tremendous market on the 2017 Show found that visitors booked growth in recent years is Scotland’s Larder Live, at the prestigious Royal approximately 62,710 bed nights, which based which showcases the very best in Scottish Highland Show. on an average cost of £75 per night, would total produce and stages cookery demonstrations an economic impact of £4.7 million. The sums from some of Scotland’s great chefs. Staged at the Royal Highland Centre in really do add up. Edinburgh, the four-day event is a once a year The Show has grown into a major marketing opportunity to truly experience rural life; with A place to do business platform for both businesses and competitors over 6,000 livestock, rural crafts, countryside The Show attracts over 1,000 trade exhibitors alike. More and more businesses are and forestry areas, farriery and sheep shearing from across the agricultural, non-agricultural recognising the unique opportunity the Show as well as live music and entertainment. and food sectors. A great deal of business is provides to raise the profile of their brand to a generated as a result, with 6% of exhibitors diverse audience. Now in its 179th year, an incredible achievement undertaking more than 10% of their annual for any event, Scotland’s largest outdoor business turnover in those four days. At the Royal Highland Show, there really is agricultural show has proved to be resilient and something for everyone and visitors leave innovative, whilst respecting its heritage, and There is also an increasing interest from in the knowledge they have made a worthy now welcomes 190,000 visitors every year. exhibitors and competitors from across the UK contribution Scottish agriculture, giving it and abroad who now recognise the Show as an vital support to grow and succeed for future The event attracts a global audience and as a international event, with a solid reputation and generations. result, the economic impact on Edinburgh is genuine business opportunities. In fact, almost quite significant. 40% of exhibitors are from outside Scotland. Come to the Royal Highland Show at Ingliston Economic impact on the 20-23 June. Whether that be to do Continuous growth business as an exhibitor, to grow your business Research undertaken by organisers the Royal It is a unique event and one that continues as a sponsor or simply to enjoy a great day out Highland & Agriculture Society of Scotland to grow year on year. Around 20% of visitors as a visitor – you will not be disappointed. (RHASS) has illustrated the significant attended for the first-time in 2018, illustrating economic contribution to Scotland, which is how the Show continues to attract new For more information visit estimated to be in excess of £55 million. audiences. 60% of the audience are from urban www.royalhighlandshow.org.uk

54 BC April/May 2019 CHAMBER PARTNERS

Forth Port’s cruise business - a tourism boost for Scottish economy Forth Port’s cruise business Capital Cruising, runs seven busy cruise terminals and anchorages across the UK and is the only port operator to offer unrivalled direct access to Edinburgh for cruise passengers.

With ports in Leith, Rosyth and anchorages at local businesses and attractions benefitting closest cruise connection to the beautiful city Newhaven and South Queensferry, passengers from the tourism spend. Forth Ports is currently of Edinburgh and we have invested significantly are within easy reach of the famous attractions looking at further options on the River Forth to over the past few years to provide the most in Edinburgh. Last year (2018), Capital Cruising accommodate larger cruise liners along-side. direct access for liners of all sizes, including the welcomed 114 liners into the River Forth with over 150,000 passengers onboard. 2019 will Last year, Edinburgh was named Western larger cruise ships, to Scotland’s Capital. Across see further growth in passenger numbers with Europe’s Top Cruise Destination 2018 for the all our ports in Scotland, we are expecting to an estimated 155,000 passengers expected to first time. The award, managed by Cruise welcome larger cruise vessels and around Critic, which is the world’s largest online cruise visit the country. 170,000 passengers this year which is a strong resource, is based solely on consumer ratings Cruise ship holidays continue to grow in and reviews posted to the Cruise Critic website increase since last year. popularity which is great news for Scotland’s over the year – so it is first-hand feedback from Scotland as a whole is a major draw for the cruise business which is on track to welcome 1 cruisers themselves. Edinburgh won the award cruise market, Edinburgh in particular is a million passengers annually across the country ahead of other amazing cities including Lisbon, (source: Cruise Scotland). There has been a Bilbao and Amsterdam. ‘must-see’ however the cruise market is very significant increase over the past decade with competitive as cruise ships can easily call Commenting on the success of cruise in international travellers enjoying world-wide into other cruise ports including Copenhagen, travel from the luxurious comfort of a well- Scotland, Rob Mason, Head of Cruise for Amsterdam and Antwerp rather than calling into equipped cruise liner calling into major cities Capital Cruising in Scotland and Chair of Cruise around the globe. The cruise business is an Scotland said: “Our cruise business is thriving Edinburgh so it’s important that we work with important economic boost for Scotland and and we are seeing our passenger numbers grow our partners to ensure the best possible offering the local areas where the liners call, with many each year. We are the only operator to offer the and service for cruise lines.”

April/May 2019 BC 55 CHAMBER PARTNERS

Embracing our skills challenge We know that organisations face a time of unprecedented change and no more so than in the skills arena.

Digital technology will transform our future. of employees were said by their employer to everything; international competitiveness, Data driven innovation through intelligent use of lack full proficiency in their jobs. company growth, living standards and wages. data capture is already exploding, tied into the With 24,000 students, Edinburgh College Two prominent economists, Nicholas Bloom growth of AI and automation. provides the seeds of talent that will feed and John Van Reenen have shown that Employment forecasts for Scotland to 2027 the needs of industry. From Foundation, weaknesses in management processes and suggest a continuing increase in new service Modern and Graduate Apprenticeships to the practices go towards explaining the productivity sector jobs and a decrease in manufacturing bespoke training and consultancy we offer gap. The Chartered Management Institute (CMI) jobs. There will be new jobs in all areas. In the across 4 Faculties, our reach talks to all those agrees. midst of this we have an aging population. skills gap areas: creative, digital, business, Workforce development , training and planning tourism, hospitality, engineering and the built is no longer a ‘nice to’ but a ‘have to’. We want Uncertainties around Brexit pose additional environment, health, and childcare. risks. For example, we have 70-80% of staff to help Scotland move towards the top of in the Edinburgh city centre food & drink/ Nothing speaks more to our flexible the OECD rankings for productivity, equality, hospitality sectors represented by EU Nationals, and bespoke approach than the Flexible wellbeing and sustainability. There’s a great about 128,000 people from other parts of Workforce Development Fund (FWDF) training deal to do but we are all well placed to grasp the the EU work in Scotland, and 22,000 study at programmes, born of the apprenticeship opportunity. Please let us know if we can help colleges and universities. levy. We are developing a huge programme you on that journey. of reskilling and upskilling, particularly in [email protected] Scotland is going to have to develop flexible management and leadership. ways to address these challenges and the Jane Grant Management and leadership is at the heart of ambition of Edinburgh College is to face these Head of Commercial Development challenges with industry. We want to future the challenge for Scotland. Whilst innovation 07977 048914 proof industry to meet their needs to recruit is key, enormous amounts have been invested staff, to upskill staff, to reskill staff and help in R&D without denting the ‘productivity puzzle’ organisations deal with under employment. which continues to allude us. The recent Enterprise & Skills Strategic Board As outlined in the recent Enterprise & Skills Plan tells us that 6% of workplaces reported skill Strategic Board Plan, among the 36 OECD shortages, with 24% of vacancies (c.18,000) members, Scotland currently sits in mid-table hard to fill because applicants lacked skills. 5% and has done for a long time. This impacts

We thank our Partners for their continued support of the Chamber.

56 BC April/May 2019 INSPIRING CONNECTIONS

Chamber Events Update With 2019 now in full swing, the events team have had a busy few months delivering a range of exciting events for members – averaging at nearly 10 events per month!

February is always our busiest month as we host our Annual Business Awards. This year saw its 8th edition, and we were delighted to welcome over 500 guests to the EICC to celebrate the best in our business community. 16 winners were crowned on the evening - so well done to them all and a big thank you to our sponsors. A full winners list can be found on in their chosen field. It was great to hear that another two sell out events at The Refinery page 58. gender equality is a priority for the Scottish and Twenty Princes Street. Our lunches in April Government, with the First Minister stating and May will take us to the wonderful Badger February also saw us host our largest “Gender equality, inclusivity and fair work; these & Co and Gaucho – so book soon to avoid Inspiring Women in Business Lunch yet, with things are important in their own right but disappointment! We also hosted our Early Start First Minister, Nicola Sturgeon. Over 200 together they are an essential part of a strong, event at award winning attraction The Real guests joined us for what was an excellent thriving and growing economy.’” We couldn’t Mary Kings Close – a spooky end to the week! and truly inspiring afternoon, with the First have said it better! Minister sharing some personal stories, We have a range of events coming up in the career highlights, challenges and tips for Our networking lunches continue to be popular lead up to Spring and Summer, so we hope to women looking to build a successful career events in the calendar and we delivered see you all at something soon! FORTHCOMING EVENTS

April May Friday 31st May - 08:30 - 10:00am Early Start at Crossreach Wednesday 1st - 08:30 - 10:00am Thursday 4th - 08:30-10:00am Business Update with Uber - ‘Future of Urban June Developing Edinburgh: Parabola Mobility’

Thursday 9th - 17:30 - 19:30pm Tuesday 4th - 09:00-10:30am Thursday 11th - 14:00 - 16:00pm Rising Stars Networking Evening Masterclass with Alzimers Scotland Behind the Scenes at Amazon Tuesday 14th - 15:30-17:30pm Thursday 13th - 12:30-14:30pm Business Mentoring: Is it right for you? Wednesday 24th - 08:30 - 10:00am Inspiring Woman in Business with Dawnne Business Update: First Bus Wednesday 15th - 12:30 - 14:30pm Mahmoud, Group HR Director of Phoenix Inspiring Woman in Business with Alison Group and People Director of Standard Life Sellar CEO at ActivPayroll Assurance Wednesday 24th - 12:30-14:30pm Lunch at Badger & Co Wednesday 22nd - 12:30-14:00pm Wednesday 19th - 12:30 - 14:30pm Lunch & Tour at Oriam Scotland Lunch at Vesta Friday 26th - 08:30 - 11:00am Friday 24th - 08:30 – 11:00am Speed Networking Golf Networking Tournament at Dalmahoy Thursday 27th - 17:30 – 19:30pm Edinburgh Chamber’s Scavenger Hunt Tuesday 28th - 14:00-16:00pm Tuesday 30th - 09:00 - 10:30am Leadership Session with Audrey Cumberford Friday 28th - 08:30 - 10:00am Digital Project Preparation Masterclass MBE FRSE, Principal and Chief Executive of Early Start at Edinburgh Rugby Edinburgh College

April/May 2019 BC 57 CHAMBER BUSINESS AWARDS 2019 Edinburgh Chamber of Commerce Business Awards We were delighted to host our 8th Annual Business Awards on the 28th of February at the Edinburgh International Conference Centre.

It was a fantastic evening of celebration which saw 16 companies and leaders crowned winners. We heard from three excellent speakers - Derek Mackay MSP, Cabinet Secretary for Finance, Economy and Fair Work, Kevin Mathers, Country Sales Director for Google UK and Rebecca Moore, Senior Growth Director EMEA at Skyscanner who shared their stories and insight with guests on the evening. Congratulations to our amazing winners, and thank you to all of our sponsors and guests!

Winners List - Edinburgh Chamber of Commerce Awards 2019

Micro Business of the Year Anturas Consulting Ltd

Mid-Sized Business of the Year Changeworks Recycling

Large Business of the Year Edinburgh Airport

Responsible Business Mercat Tours

Innovation in Business ARX Maritime

Digital Marketing Campaign of the Year Marketing Edinburgh

Director of the Year Alison Sellar, activpayroll

High Growth Edinburgh Trams

Export Business of the Year activpayroll

Developing the Young Workforce Leonardo

Diversity in Business Edinburgh Napier University

Young Leader of the Year Alex Cann, BSC Edinburgh

Innovation in Circular Economy Cirkel

Inspiring Partnership Grassmarket Community & Laing O’Rourke

Service Excellence Mary Kings Close

Lifetime Achievement Professor Joe Goldblatt

58 BC April/May 2019 CHAMBER BUSINESS AWARDS 2019

April/May 2019 BC 59 CHAMBER BUSINESS AWARDS 2019

60 BC April/May 2019 BC ADVERTORIAL

Retire �o... Malin Court Care Home at Turnberry

Mrs Heather Leck, Care Manager | Malin Court, Turnberry, Ayrshire, KA26 9PB Tel: 01655 331 457 | Email: [email protected]

APARTHOTEL ADAGIO EDINBURGH ROYAL MILE **** A temporary second home – apartment living for the business traveller

Apartment living is more on trend sleeping spaces; inclusive breakfast city itself. Created to be an open than ever before for the modern options; contemporary design; space where guests can meet, business and leisure traveller. convenience and comfort central share and collaborate, the living Starting Price Adagio is the European market locations in the heart of the city; space is welcoming, comfortable leader in aparthotels – serviced and attractive tiered pricing from and stylish. The design has taken apartment living is our business, fourth night onwards – the longer its inspiration from the stunning £59 our passion and our expertise. you stay the less you pay. Adagio is architecture and nature that the true apartment living brand for make up the famous Edinburgh Apartments: Combining the autonomy business travellers. landscape. 146 apartments of apartment living with the Address: 231 Canongate, hospitality of hotel life, Adagio The Aparthotel Adagio Edinburgh Located on the world-famous Royal Edinburgh, EH8 8BJ offers flexibility; independence; Royal Mile features 146 light, Mile, moments from Edinburgh Tel: 0131 322 8299 hotel-like services such as 24 beautiful modern apartments Waverley train station, the Adagio hour reception, free wifi and and a public space that is bold, is perfectly located for business Email: [email protected] housekeeping; kitchen, living and creative and as welcoming as the and leisure in Edinburgh.

April/May 2019 BC 61

EDINBURGH'S NEWCOMERS

Are you an employer who is looking to upskill your workforce? Are you currently

Alan Alasdair Andrew employed and would Fergusson Oliphant Loughlin like to do a business management degree? Mearns & Company Senior Management Team in place for AM Bid welcome new Non- Executive Director AM Bid, Scotland’s largest bid and tender specialist, has announced two new appointments to its Senior Management Team. BA (Hons) Business Management Mearns & Company, a multi award winning Chartered wealth management and employee The award-winning business is primed to take With extensive experience of developing benefits consultancy based in Edinburgh, has the next step in its scale-up journey, having seen winning bids for contracts covering a broad appointed ex Mattioli Woods plc and Kudos a sustained increase in demand for its services. range of services, AM Bid consistently achieves (Graduate Apprenticeship) Financial Services Director, Alan Fergusson, market leading 80%+ win rates. The company Andrew Loughlin CF APMP joined from Babcock as a Non-Executive Director. is now on track to make £1m turnover in 2019 International as Head of Bids, having focused (with no investment or debt) - something that Enabling employees to learn and earn solely on bidding in the last 7 years of his 15 Alan Fergusson has over 20 years of less than 0.6% of new businesses achieve year career within the engineering sector, while experience in the Financial Services industry, within their first five years. most recently as Employee Benefits Alasdair Oliphant takes up the role of Head of Graduate Apprenticeships (GAs) are fully funded programmes which Managing Director at Mattioli Woods until Operations, arriving from the City of Edinburgh May this year. Council where he was responsible for Quality enable new or existing employees to complete a degree while Assurance. Mearns & Company, well known for its strong spending the majority of their time in the workplace. Developed to client focus, and people centric ethos, has Both commented that their roles would help been growing its employee benefits corporate bring greater structure to bid planning and enable employees to ‘work, learn and earn’, GAs are work-based client base organically for many years. The management, and create a separate, dedicated degrees designed to meet the needs of students and employers. company excels in achieving significant focus on operational process and logistics, cost savings for its corporate clients, while allowing Directors the necessary capacity to Students combine work-based learning and studies to complete delivering an excellent level of technical grow the business through bid development BUSINESS COMMENT IS AN EDINBURGH expertise and a tailored approach. activities. CHAMBER OF COMMERCE PUBLICATION their BA (Hons) Business Management degree.

Catherine Bell, Managing Director of Mearns Edinburgh Chamber of Commerce, Business Centre, 2nd Queen Margaret University is looking for new employers to participate on the Graduate & Company said: “We are very excited to Floor, 40 George Street, Edinburgh EH2 2LE www.edinburghchamber.co.uk Apprenticeships scheme. GAs are aligned to your organisations’s business goals and are welcome Alan to the team. There is a great synergy in our desire to offer the very best President: Scott Black an excellent way to develop existing employees or attract new talent. The scheme is free Chief Executive: Liz McAreavey in employee benefits advice and services to and open to employers of any size. clients. EDITOR: Emma Reid, Tel: 0131 221 2999 Email: [email protected] If you are an employee, why not ask your employer to get on board with the scheme. You

FEATURES EDITOR would spend four days at work and one day on campus at QMU each week during term time David Forsyth, Tel: 07887 955778 (approx. 20 days per year). Email: [email protected] PRODUCTION & DESIGN • Obtain a degree while in full-time employment Distinctive Group, 3rd Floor, Tru Knit House, 9-11 Carliol Square Newcastle Upon Tyne NE1 6UF • No learning costs for either employee or employer Tel: 0191 5805990 • Apply your learning to a real workplace situation Email: [email protected] www.distinctivepublishing.co.uk

ADVERTISING Contact: Lisa Miller MORE INFO: For all enquiries, including how to register interest or to apply, please contact Business Development Manager, Distinctive Group Dr Andrew Bratton, Programme Leader Tel: 0191 5805990 e: [email protected] or visit w: www.qmu.ac.uk/GA Email: [email protected] Distinctive Group, 3rd Floor, Tru Knit House, 9-11 Carliol Square Newcastle Upon Tyne NE1 6UF

DISCLAIMER Distinctive Publishing or Business Comment cannot be held responsible for any www.qmu.ac.uk inaccuracies that may occur, individual products or services advertised or late entries. No 62 BC April/May 2019 part of this publication may be reproduced or scanned without prior written permission of the publishers and Business Comment.

Are you an employer who is looking to upskill your workforce? Are you currently employed and would like to do a business management degree?

BA (Hons) Business Management (Graduate Apprenticeship) Enabling employees to learn and earn

Graduate Apprenticeships (GAs) are fully funded programmes which enable new or existing employees to complete a degree while spending the majority of their time in the workplace. Developed to enable employees to ‘work, learn and earn’, GAs are work-based degrees designed to meet the needs of students and employers. Students combine work-based learning and studies to complete their BA (Hons) Business Management degree.

Queen Margaret University is looking for new employers to participate on the Graduate Apprenticeships scheme. GAs are aligned to your organisations’s business goals and are an excellent way to develop existing employees or attract new talent. The scheme is free and open to employers of any size.

If you are an employee, why not ask your employer to get on board with the scheme. You would spend four days at work and one day on campus at QMU each week during term time (approx. 20 days per year). • Obtain a degree while in full-time employment • No learning costs for either employee or employer • Apply your learning to a real workplace situation

MORE INFO: For all enquiries, including how to register interest or to apply, please contact Dr Andrew Bratton, Programme Leader e: [email protected] or visit w: www.qmu.ac.uk/GA

www.qmu.ac.uk BUSINESS IS ALL ABOUT NETWORKS. Enjoy Eurowings‘ great route network to Germany. Book now!