Annual-Report 2015 Web.Pdf
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FOR THE FUTURE The Board of Directors have decided to terminate the Pilot Project in February 28, 1967 continuing as a permanent project seeking further f inancial assistance as the signs point to the need of expansion. Excerpt from the 1st Meals on Wheel Annual Report ~ December 1966 Table of Contents Our Vision 4 Our Mission 4 Our Values 4 Membership 4 A Letter From - The Board President 5 A Letter From - The Executive Director 6 Production Dept 8 Operations Dept 9 The Year in Pictures 10 Volunteer Dept 12 Client Services Dept 13 Fund Development Dept 14 Events 15 Treasurer Report 16 Donor Recognition 18 2015 BOARD OF DIRECTORS 2015 BOARD COMMITTEES Neil Honess, President Finance & Audit Bruce Wade, Vice-President, Governance Chair Governance Jim Brown, Treasurer, Finance & Audit Chair Marketing Development Heather Truber, Secretary, Operations Chair Operations Lynn Boland, MBA, CHRP, Director Resource Development Daryl Genereux, Director Gord Kyle, Director Shane King, Director Tim Gillespie, Director, Marketing Development Chair Robert Borkowsky, Director Bob McKendrick, Director David LeGeyt, Director, Resource Development Chair Our Vision Our Values Membership To offer nutrition and caring support We value each other – employees, The Members of Calgary Meals on to all Calgarians in need. volunteers, colleagues, associates, Wheels elect the Board of Directors donors, and funders. responsible for the policies and stewardship of the organization. Our Mission We value our clients and strive to hear and understand their needs. Membership is open to individuals and groups who wish to support the To build a stronger, caring community, We value all members of our Calgary mission of Calgary Meals on Wheels. Calgary Meals on Wheels promotes Meals on Wheels team. We listen, health and independence by providing share ideas, respect each other and The annual Membership fee is $5.00 quality, nutritious and affordable meals our diverse range of experiences, and for individuals and $10.00 for groups. to people in need of our services. are sensitive to confidential matters. Members are entitled to attend the We value the opportunity to serve Annual General Meeting; those our community, the privilege of donor holding a Membership at the end of relationships and the satisfaction the fiscal year for which the Meeting of ensuring solid business ethics is being held are eligible to vote. Meals on Wheels is so and leadership in meeting the responsibilities for client services, Volunteers are automatically eligible reliable so it lessens volunteer support, donor investment for membership in our society but stress on my health and personnel performance. participation is not mandatory. ~ Meals on Wheels Client 4 Calgary Meals on Wheels | Annual Report 2015 A Letter From - The Board President In 2015, Calgary Meals on Wheels celebrated its 50th anniversary. From humble beginnings as a project for the social action committee of the Presbyterian United Church Women in 1965, the organization has grown into the professional, focused operation it is today due in no small part to Audrey Higgs, Lesley Moffat, Edna Gainor and Esther Babet, our founding executive. The very first Annual Report, issued in 1966, gives a fascinating snapshot of our history, but also a starting point from which we can truly see how we have continued to grow to meet the needs of an expanding city. November 15, 1965 was a cold autumn day – temperatures in the city peaked in the early afternoon at -5 but spent much of the day around the -10 mark. That day, Calgary Meals on Wheels made its very first delivery to eight clients in a city of just 311,000. In that first year, the organization delivered to 100 clients, and over 7,500 meals; from those first eight, by the time the first Annual Report was delivered 50 years ago, the client base had grown to 22-30 daily. Meals were prepared that first year at Calgary Northill Community YMCA, itself now long since gone. In 2015, our golden anniversary year, we delivered more than 420,000 meals, averaging 1,700 per day to a city now home to almost 1.1 million. We rapidly outgrew Northill YMCA, spent seven years at Hillhurst United Church, ten years at 828 – 4th Avenue and then thirty years on Macleod Trail. Now, of course, we have our own dedicated building, and our kitchen is state of the art and operating with plenty of capacity. During 2015 we held a number of special events to mark this milestone including a staff party and our 1960’s themed Volunteer Appreciation Luncheon. We continue to make headlines with coverage across radio, TV, print and social media and have cemented our place in Calgary society. While we celebrated our milestones, we were also aware that 2015 was a difficult year for Calgary and Alberta. The decline in oil prices and the continued economic stresses obviously impacted not-for-profits in terms of both additional demand for services and a much more competitive environment for securing donations. Calgary Meals on Wheels has, as always, stepped up to the plate in terms of assisting Calgarians in need, while still securing donations to ensure we continue to operate with a balanced budget. Our client base continues to grow, our services and offerings to expand, and our staff and volunteer base continue to be exceptionally dedicated. The organization carries no debt and operating and capital results were positive with an excess of revenues over expenses of $197,570. Calgary Meals on Wheels continues to build a strong and sustainable organization – one that is ideally positioned and ready to meet the challenges ahead. We can now look forward to the first year of our next half century, where we can look to grow strategically over the coming years to utilize the many opportunities our current secure position offers us. The organization is strongly committed to constantly seek ways to expand our services to those Calgarians most in need. On behalf of the Board, we would like to thank and acknowledge every employee, volunteer, member and supporter for your continued work. After 50 years we have been blessed with an unending stream of exceptionally talented and dedicated staff and an unbelievably committed group of volunteers which is truly remarkable. It is a privilege to serve as President of Calgary Meals on Wheels and share this experience with you all. Neil Honess President, Board of Directors Annual Report 2015 | Calgary Meals on Wheels 5 A Letter From - The Executive Director It is no easy task to summarize an entire year in a one-page letter, much less pay homage to the last 50 years as we mark this important milestone. Many things change from year to year and decade to decade: the number of meals, the number of clients, the types of programs, etc. Beyond these statistics that define our growth and development, perhaps the most important changes are the faces. Each day, behind each door we knock on, there is the face of a client who needs our help. The diversity in their age, race, income, and needs demonstrate the inclusiveness and breadth of our mission. Their smiles of appreciation are the fuel for our work. Our clients come and go as they need us, but their stories become part of the fabric of who we are. As our client base and meal production have grown, so too has our team of hundreds of volunteers. These amazing individuals, corporations, churches, and service clubs are the unwavering connection between our clients and our organization. The interaction, the kind visits and chats, provides an important social connection in the community and provides peace of mind for clients and their loved ones. Their dedication and kindness keeps our mission going year after year. Our ability to keep up with the demand for our service and the growth of our programs is largely due to the generosity of our supporters. Each donor understands how important nutrition is to wellness and how important independence is to dignity. Every year for the past fifty years, our donors have stepped up to meet the needs in the community. Their support is vital to our progress. I am privileged to work with exceptional staff who are dedicated to making their community better. They each bring different talents and personalities to a team that feels like family. Our team has evolved over time, but the players each leave their legacy in the work they undertake. We are also fortunate to have many friends in the community who support our mission. These friends are found in each of our vendors and suppliers who are committed to helping us achieve the best quality and affordability for our clients. Our friends also represent the partner agencies who help us extend our reach into the community to support those who are most vulnerable. Our friends are also willing to lend their voice and advocate for us. From representatives of government and media who speak for us, to the students and teachers who represent us and teach about us through class projects, their influence is invaluable. These faces, these people, are what built this organization. In 1965, a total of 300 volunteers, a few donors, and 2 staff started serving 8 clients which grew to 100 within a year. In 2015, we worked with 862 volunteers, 964 donors, and 40 staff to help serve 1,846 individuals, 40 groups, and 11 schools. Every individual who has helped us on our journey these past 50 years is part of the impact and accomplishment of this organization. Our entire mission is comprised of people who have come forward to build and connect our community to support a basic need while empowering thousands to maintain their health and independence.