Celebrating Our People Wow of the Year
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CHECKING IT OUT! • FEBRUARY 2012 • VOLUME 23 • NUMBER 1 Celebrating Our People wow of the year At OFG, we value world class service that consistently meets and exceeds our customers’ expectations. Once a year, an OFG team member receives our President’s Award for providing positively outstanding Customer First service. In addition, an OFG team award is presented to a team of people who’ve worked together to deliver a WOW service experience. Congratulations to our 2011 honourees. Congratulations to this year’s recipient of the WOW of the Year Award Wes Nishi from Save-On-Foods Strathcona. Everyday, Wes goes above and beyond to wow his customers and make them feel valued and special. Wes continually receives praise and recognition from customers and team members alike for his personalized and friendly approach in understanding their needs... and for always greeting them with a smile on his face! Congratulations, Wes. Congratulations to our 2011 WOW of the Year Team Award recipients, Larry Jang, Manju Nagra and Katrina Clausen from the Pharmacy at Save-On-Foods in Magrath, Edmonton. Whether they’re educating and empowering customers on health and wellness, taking a proactive approach to helping people manage their medications or going out of their way to ensure they’re delivering service when it matters most, this hard working trio is making a difference in the lives of their customers and community. Congratulations, team. Jim Pattison Group Personal Achievers Each year, The Jim Pattison Group Personal Achiever Award is presented to OFG team members who stand out as shining examples of excellence in their commitment to service, innovation, leadership, helpfulness, and teamwork. Congratulations to our 2011 winners for achieving this honour. JULI-Ann DZUBA TERRY SEEKIns LIse SCHMIdt Dawn LawloR Juli-Ann Dzuba from With 35 years of dedicated From Save-On-Foods In a fast-paced environment, Urban Fare, Yaletown service to his store and Cambie, Cashier Executive Administrator is known for her many community, Terry Seekins, Lise Schmidt has Dawn Lawlor never positive contributions to Assistant Produce achieved exceptional misses a beat. For the the success of the store. Supervisor at PriceSmart results in transforming past 18 years, Dawn’s high Widely respected for Foods Chilliwack, is known the scheduling approach standards, keen attention consistently exemplifying for his loyalty, commitment for a wide cross-section to detail and commitment Urban Fare’s commitment to excellence and passion of departments and team to excellence have been to service and quality, for delivering exceptional members. Dependable, complemented by her Juli-Ann genuinely cares customer service. A veteran enthusiastic and full of personable approach about making new team leader with a giving heart who energy, Lise is a key and eagerness to go the members feel like part of is open and approachable, member of the store’s extra mile. Dawn eagerly the family. She brings a Terry has helped guide tackles every challenging lot of fun to the team and his team through many team who also champions new assignment, and volunteers to support many challenges in a tough the store’s successful spearheads many worthwhile causes, including competitive environment, health and safety and continuous improvement Children’s Hospital. with great results. fundraising initiatives. efforts, all with a smile. great job!! Page 2 scholarship award winners Clarence Heppell OFG Team Member Scholarship Scholarship The Clarence Heppell Scholarship, The OFG Team Member Scholarship named in honour of one of our recognizes recipients’ contributions to former presidents, is awarded to a their school, store and community and team member or dependent of a is open to team members in all stages team member who is graduating of their careers and education. from high school and proceeding congratulations to... into a full time degree or diploma program at an accredited college or university. The successful recipient of this scholarship demonstrates outstanding academic achievement and community support. Congratulations to Jordan Pryce, the 2011 recipient of the Clarence Heppell Scholarship. Jordan is part of the bakery team at SOF Penticton and a recent grade 12 graduate from Princess Margaret Secondary School. Jordan has maintained an outstanding academic record while becoming a role model Alex Speckman, COOPER’S FOODS DEWDNEY and leader in his school and community. This fall, Jordan began studies in Environmental Science at UBC. Jordan is passionate about our environment and is committed to making his community a great place to be. Congratulations, Jordan. Russ Haddad Scholarship In recognition of Russ Haddad’s contributions to OFG, a scholarship in his name has Bethan Mansell, SAVE-ON-FOODS WESTBANK been created for the benefit of OFG team members. Recipient, Martin Bohdal, is a recent grade 12 graduate of King George Secondary in Vancouver. As a member of the team at Coal Harbour Urban Fare since the store opened in 2007, Martin works in the grocery department and helps out with receiving. Martin most enjoys working with his fellow team members and Drew Elder, SAVE-ON-FOODS LETHBRIDGE customers. We wish Martin all the best as he attends UBC to study Science this Fall. Congratulations, Martin. Congratulations to all of our recipients. For more info on OFG scholarships visit www.myofgteamsite.com Page 3 supporting our communities When it comes to supporting our communities all throughout the year, OFG teams put the fun in fundraising. Here’s a look at some of the events we were part of in 2011... raising the roof at SOF Magrath The team at SOF Magrath proved that anything is possible… if you can handle rain, wind and Mother Nature’s wrath! This past Spring, Store Manager, Tony Klyne braved the elements and camped out on the roof of the store for a week to help raise money for the Edmonton Food Bank. Tony and his team raised an incredible $60,000! Congratulations. With the support of the team and a desire to fill the emptying shelves of the local food bank, Store Manager, Tony Klyne lived on the roof of SOF Magrath for an entire week. K’s for kids SOF Stadium This past summer, teams from Kamloops stores celebrate struts their stuff OFG stores across BC and Alberta, Christmas in July including PSF Cameron, SOF Prince September 13, 2011 was a George, SOF Quesnel, SOF Spruceland, Once again, during their “Christmas in July” proud day for the ladies at SOF Mayfield and SOF Lynn Valley, fundraiser, Kamloops Cooper’s Foods stores SOF Stadium when some of the competed against one another in the K’s came together to support the local food bank. boys “squeezed” into stilettos For Kids fundraiser in support of Children’s The stores collected donations and filled as many and “walked a mile” in high heels Hospitals. Altogether, the stores biked an food bags as possible while enjoying a day full of for the local YWCA’s Violence amazing 1658 kilometres, burned a lot of bouncy castles, face painting, great food and family Against Women Fundraiser. calories, raised nearly $4000 for the kids fun. The day was a big success and a lot of fun The team raised $2200 for the and of course... had a lot of fun. for the community. cause. Congratulations. Page 4 supporting our communities Grey Cup makes a stop at Urban Fare November 15 was an exciting day at Urban Fare Shangri-La as customers and team members had the chance to get up close and personal with the Grey Cup, as well as Grey Cup Champion, OFG president Steve van der Leest presents Tommy Europe. BC Children’s Hospital President & CEO, Tommy was on hand to sign autographs, pose for pictures and Teri Nicholas with a cheque for $875,767. even convince some unsuspecting customers to participate in an impromptu workout. Lots of fun! OFG’s Annual Classic Fore Kids Golf Tournament Stuff-A-Bus does it again More than 300 OFG suppliers and team It’s been another successful members came out to support the 16th year for Edmonton’s Stuff-A-Bus Annual Classics Fore Kids Golf Tournament campaign. on September 15. This year, the sold out event raised more than $875,000 for Since its inception, the fundraiser BC Children’s Hospital. has helped over 5,000 Alberta families in need, with over 317,188kgs Fun was in full swing with this year’s of food and $325,000 in cash “Celebrities at Golf” theme which had teams donations collected at dressing as their favourite celebrity personalities. Save-On-Foods locations. Thanks to fundraising efforts supported by Congratulations and great job to team members and the commitment of our everyone involved. supplier partners, like Coca-Cola, Maple Leaf and Global Television, OFG has contributed more than $14 million to support Children’s For the 16th year in a row, a team of dedicated volunteers headed out Hospitals in BC and Alberta. to Edmonton Save-On-Foods locations including, Mayfield, Magrath, Oxford and Londonderry to collect non-perishable food items in support of the local food bank. Page 5 team member offers earn * 1000 R EWA RDS points every time you spend $50* or more until March 3, 2012 team members only – bonus points card exclusive OFG team member offers REWARDS earn 1000 points Throughout the year on every time you spend $50* or more until March 3, 2012 myofgteamsite.com, you’ll Limit one bonus points card per customer per transaction. Present this coupon with your More find a variety of special offers Rewards card to the cashier at time of purchase. Coupon cannot be combined with any other More and discounts that are available Rewards points coupon offer. Coupon valid at: exclusively to OFG team members.