Maryland Transit Update

Winter 2013 Spotlight on ... Garrett Transit Service Rural Transportation Services for All Seasons Thanks to John Hill, CCTM, for contributions to this article

Maryland Transit Update is Since 1984, Garrett Transit Service (GTS), under the organizational published quarterly by umbrella of the Garrett County Community Action Committee, KFH Group, Inc. Inc. (GCCAC), has been the community transportation provider for Maryland’s western-most 4920 Elm St., Suite 350 county. Based in Oakland, GTS provides fully coordinated transportation services, including Bethesda, MD 20814 public transportation, specialized transportation for seniors and people with disabilities, 301-951-8660 Head Start and Early Head Start transportation, Non-Emergency Medical Transportation, Send submissions and email and dialysis transportation, as well as some 500 home-delivered meals. subscription requests to [email protected]. continued on page 8 Maryland Transit Update is jointly sponsored by Maryland RTAP and TAM. 2012 TAM In this issue: Spotlight on Garrett Transit Annual Service ...... 1 2012 TAM Annual Awards...... 1 From the TAM President ...... 2 Awards Calendar ...... 4 Winter Weather Preparation...... 5. On December 6, 2012, at 2012 Conference & Tradeshow the Annual Conference and Highlights...... 6 Tradeshow in Cambridge, TAM recognized individuals New Beneﬁ t for Members ...... 9 2012 Fixed Route System of the Year: TransIT Services of Frederick County. and organizations for their From left, Marsha Crum, Nancy Norris, Cynthia Hendrickson RASA X Works Toward Better achievements and efforts. Customer Service ...... 9 Award recipients are pictured Legislative Update ...... 10 with Maryland Transit Federal Updates ...... 10 Administration’s Director of Ofﬁ ce of Local Transit Support, Central MD Facility Update...... 11 Beth Kreider, and Sandy The Park View Transportation Wobbleton, Awards Committee Member and Transportation Program ...... 12 Services Supervisor for Calvert Local Public & Specialized County Transportation. Transportation News...... 13 Photos of award-winners other People in Transit ...... 14 categories are on page 3. Transit in Central Maryland Conference and Tradeshow Boosted by Google Maps App... 15 highlights are on pages 6-7. Transit Bookshelf & Toolbox... 16 Photos: Bittner Photography. About RTAP & TAM ...... 16 2012 Paratransit System of the Year: Delmarva Community Services. From left, Jerome Stanley, Delores Green, Mary Handley, Santo Grande ___ Message from the President

By George Thornes, Ocean City Transportation

Welcome to a New Year. As we begin another year, I think most of us tend to review our current workload and the projects at hand. Upon review of our workload, we notice it has not lessened. We then think about all of the other tasks and projects to be completed in the near future. Now we are faced with the exercise of re-prioritizing our entire workload to meet new deadlines on the horizon. When discussing workloads, it seems the subject that rises to the top in all conversations is the MAP-21 program. MAP-21 became effective October 1, 2012 for surface transportation programs. Each one of us is faced with this new program that has yet to be deﬁ ned. Most, if not all, of us are still wondering how this will effect our operations both monetarily and labor wise. As we wait for the details of the program and potential for more work, we try to move forward. To remain current on the information being made public for this program, the TAM/Maryland RTAP and National RTAP websites are user-friendly.

TAM: http://taminc.org/MarylandRTAP.aspx National RTAP: http://www.nationalrtap.org/ 2012-2013 TAM Board of Directors It is worth the time to visit these websites and see all they President: George Thornes, Ocean City Transportation have to offer. The number of resources available to transit Vice President: Nancy Norris, TransIT Services of Frederick County operators is endless. As with any organization, they may Treasurer: Roy Cool, Allegany County Transit not have the one particular resource you are looking for, Secretary: Jerome Stanley, Delmarva Community Services but there is a good possibility that they will have a link At-Large Members: on their website to the information you are looking for. Jeff Barnett, Charles County Department of Community Services If you cannot ﬁ nd what you are looking for contact them David Jordan, Washington County Community Action Council and their staff will do all they can to help you. Jim Ports, Harford Transit LINK Ron Skotz, Central Maryland Regional Transit TAM: Bea Stapleton, Jewish Council for the Aging Telephone: 410-730-6310 Louise Tinkler, Carroll Area Transit System Toll Free: 1-866-TAM-0700 Associate Member Representative: Online: http://www.taminc.org/ContactUs.aspx Robert Rinaca, CH2M Hill National RTAP: Ex-Ofﬁ cio Representatives: Toll free: 1-888-589-6821 John Hill, Garrett County Community Action Council (Past President) Beth Kreider, Maryland Transit Administration Online: http://www.nationalrtap.org/AboutUs/ ContactUs.aspx Chrtistina Miller, TAM Executive Director Save the dates! April 20, 2013 Annual Statewide Roadeo Dorsey MARC Station, Elkridge, MD followed by the 2nd Annual Driver Awards Banquet Ramada, BWI Airport, Hanover, MD

May 8, 2013 Annual General Meeting Comfort Inn, Bowie, MD The TAM Leadership at the 2013 Legislative Reception. Seated, L-R: Jerome Stanley, George Thornes, Roy Cool, Nancy Norris. Standing, L-R: Tina Miller, Jeff Barnett, Ron Skotz, Beth Kreider, Jim Ports, Robert Rinaca, Bea Stapleton, Visit www.taminc.org for details David Jordan, Louise Tinkler, John Hill. Photo: Bittner Photography

Maryland Transit Update - 2 - Winter 2013 2012 TAM Annual Awards (continued from page 1)

2012 Paratransit Driver of the Year 2012 Fixed Route Driver of the Year Lorna “Lori” Wisner Henry “Hank” Matthew, TransIT Services of Frederick County TransIT Services of Frederick County Accepted on his behalf by Cynthia Hendrickson, Fixed Route Operations Supervisor.

2012 Human Services Partnership Award 2012 Friend of Transportation Harford Transit Link and Tri-County Council for Southern Maryland Harford County Commission on Disabilities

2012 Service Excellence Award 2012 Unsung Hero of the Year Delmarva Community Services Mechanics Team Ruby Moulden

Photos: Bittner Photography. Sojourner-Douglass College, WTRC Maryland Transit Update - 3 - Winter 2013 Calendar of Transit Learning March is TAM’s Wheelchair Safety & Opportunities and Events Securement Month Watch your email for tips from March 8: NTI Understanding ADA, Washington, DC - http://www. TAM on increasing wheelchair ntionline.com/courses/courseinfo.php?id=13 safety awareness. March 18-22: FTA-Sponsored Transit Industrial Safety Management, Washington, DC - http://transit-safety.fta.dot.gov/Training/New/ CourseDetails.aspx?csid=23 Upcoming March 25: ESPA Transit Call Centers: A Front Line in Customer Service, online and via telephone, http://www.projectaction.org/News/tabid/299/ token/detail/nid/119/Default.aspx MTA Grant April 10: ESPA Frequently Asked Questions on the ADA: Fixed Route and Paratransit, online and via telephone, http://www.projectaction.org/News/ Application tabid/299/token/detail/nid/120/Default.aspx April 19: NTI Understanding ADA, Philadelphia, PA - http://www. ntionline.com/courses/courseinfo.php?id=13 Deadlines April 20: TAM Annual Statewide Roadeo, Elkridge, MD; Driver For more information, contact your Awards Banquet, Hanover, MD - http://taminc.org/ Regional Planner or visit: http://taminc.org/ Apr. 30-May 2: NTI Management of Transit Construction Projects, Offi ceofLocalTransitSupport.aspx Washington, DC - http://www.ntionline.com/courses/courseinfo. php?id=11 Senior Rides Program: May 5-8: APTA Bus & Paratransit Conference, Indianapolis, IN -http://www.apta.com March 22 for FY 2014 Maryland Senior May 8: TAM General Meeting, Bowie, MD - http://taminc.org/ Rides Program Funding May 21-23: FTA-Sponsored Substance Abuse Management and Program Compliance, Baltimore, MD - http://transit-safety.fta.dot. Section 5310 Program: gov/Training/New/CourseDetails.aspx?csid=20 March 15: Deadline for publishing public May 24: FTA-Sponsored Reasonable Suspicion Determination for notice of application; mailing letter of Supervisors Seminar, Baltimore, MD - http://transit-safety.fta.dot.gov/ notifi cation of application to existing Training/New/CourseDetails.aspx?csid=21 private providers; submitting application June 2-7: CTAA EXPO & National Roadeo, Albuquerque, New Mexico - and Planning Certifi cate to local planning www.ctaa.org offi ces June 4: NTI Leading as a Mid-Manager in Today’s Public Transportation April 5: Deadline for receipt of approved Environment, Philadelphia, PA - http://www.ntionline.com/courses/ Planning Certifi cate courseinfo.php?id=49 April 2: Deadline for submission of June 10-14: FTA-Sponsored Fundamentals of Bus Collision Investigation, completed PART I of the application and Washington, DC - http://transit-safety.fta.dot.gov/Training/New/ 8 copies to the MTA CourseDetails.aspx?csid=16 April 12: Deadline for submitting June 18-20: NTI Disadvantaged Business Enterprise, Pittsburgh, PA - application Part I, a copy of signed Local http://www.ntionline.com/courses/courseinfo.php?id=9 Planning Certifi cate, to the Regional July 8-12: FTA-Sponsored Instructors Course in Bus/Paratransit Operator Planning offi ces Training, Washington, DC - http://transit-safety.fta.dot.gov/Training/ April 15 - April 19: Deadline for response New/CourseDetails.aspx?csid=11 from applicant to transportation July 15-19: FTA-Sponsored Transit Bus System Safety, Washington, providers and private citizens on their DC - http://transit-safety.fta.dot.gov/Training/New/CourseDetails. comments. aspx?csid=14 April 26: Deadline for response from Aug. 19-23: FTA-Sponsored Transit Supervisor Certifi cation Course, Regional Coordination Body/ Washington, DC - http://transit-safety.fta.dot.gov/Training/New/ Metropolitan Planning Organizations for CourseDetails.aspx?csid=22 inclusion in fi nal application package Dec. 2-6, 2013: TAM’s 25th Annual Conference & Tradeshow, May 10: Deadline for submission of PART Cambridge, MD - www.taminc.org II of the application to MTA

Maryland Transit Update - 4 - Winter 2013 Winter Weather: Is Your System Prepared? Winter may be well under way in Maryland, but it’s never to late to enhance your preparedness.

Preparing Your Drivers Dressing for winter safety:

Professional drivers can count ÁStay warm. Wear a hat and gloves when refueling, safe winter driving among the conducting pre/post-trip inspections, and operating a many skills they hone on the lift with external controls in freezing weather. job. Nonetheless, even the most veteran drivers can benefi t from ÁAvoid slipping falls. Wear footwear with oil-resistant reminders on things to adjust soles and some ankle support to protect yourself come winter. The following from potentially twisting an ankle when stepping on are adapted excerpts from the Maryland State Highway potentially icy surfaces. Administration’s “Drive to Survive in Winter Weather” tips for drivers (http://www.sha.maryland.gov/Index. aspx?PageId=242). Looking for new driver training materials that address winter driving? The Transit and Paratransit Company (TAPTCO) Á When a snow emergency is declared, make every effort to driving training package, that was recently added the the avoid driving or allow extra time to get where you are going. Maryland RTAP library, includes a 30-minute unit on special Keep in mind that when roadways are icy or snow covered, driving conditions including snow and ice. The TAPTCO you should never expect to drive as you would during clear package includes classroom facilitator’s guides, behind- weather or on dry road surfaces. Prepare to leave early and the-wheel instructor guides, fi ve operator study guides and allow plenty of time to reach your destination. training progress charts, and video presentations on 28 subjects. The TAPTCO course covers topics such as defensive drviing, ÁFour-wheel drive vehicles are just as vulnerable to slipping federal regulations, pre-trip inspections, drug and alcohol free on ice as regular two-wheel drive vehicles. workplace, bloodbourne pathogens, wellness, map reading, ADA & sensitivity, customer service, accident & emergency ÁShould your vehicle begin to skid, remember not to panic or procedures, and other important topics for professional transit slam on your brakes. Take your foot off the gas pedal and operators. To borrow this package from the Maryland RTAP immediately steer in the direction of the skid. library, contact TAM at 866-TAM-0700. ÁIncrease following distance between your vehicle and others on the road, especially snowplows. Packed snow and ice Preparing Your Organization may create a smooth, glass-like surface beneath your tires making it diffi cult to control your vehicle. At the organizational level, establish operating policies and procedures that address severe weather, such as: ÁRemember bridges and ramps freeze fi rst and may be especially diffi cult to navigate. ÁStaff roles and responsibilities, including: Á“Don’t Crowd the Plow” – Never pass a snow plow or salt • reporting for duty truck, especially a plow train! Plow trains are groups of • essential personnel trucks which form a line across the lanes to clear snow. • decision-making • communications ÁBefore taking to the road, log onto www.roads.maryland. gov, click on the CHART icon and view traffi c cameras. ÁDetermination of continuation/suspension of service

ÁCheck your vehicle’s antifreeze, oil, battery, defroster, ÁDetermination of delayed or curtailed services heater, wipers and washer fl uid level during the pre-trip. ÁFor fi xed routes and deviated fi xed routes: alternative/ ÁTravel with plenty of fuel in the tank. detour snow and ice routes ÁInspect the tires to be sure there is adequate tread, check air Á pressure to ensure proper infl ation. Use radials or chains Communications during snow emergencies. • internal, with backup procedures during power outages and times of peak phone demand ÁTake time to remove all ice and snow from your vehicle, • conveying service changes and cancellations to concentrating on the windows, wipers, mirrors and lights. customers To reduce the chance of snow fl ying off your vehicle while driving, remove snow and ice from the front grill, hood and ÁEmployee compensation policy if service is delayed or roof. Good visibility is essential for a safe journey. You need cancelled to see and be seen by others. Maryland Transit Update - 5 - Winter 2013 2012 Conference & Tradeshow Highlights By Christina I. Miller, MBA, CCTM, Executive Director of TAM TAM’S 24th Annual Conference & Tradeshow, “Charting the the CSSO program is to assist in improving the professional pre- Course”, held at the Hyatt Regency Chesapeake Bay Golf Re- paredness of public and community transportation managers, sort, Spa & Marina in beautiful Cambridge, MD, December 3-7, and to maximize their ability to provide safe and secure transit 2012, was a great success. Welcomed by Ralign T. Wells, MTA service. The two day class was brought to closure with a three Administrator, through a special video presentation, more than hour, comprehensive examination for certifi cation. Other ses- 40 vendors and business partners, and over 150 conferees and sion highlights included topics on civil rights, the reality of di- guests, representing 53 systems and organizations, joined us in alysis transportation, transit operator fatigue, alternative fuels Cambridge for our annual event. and green technologies, MAP-21, the benefi ts of technology, risk management, social media, tips and tricks for email and outlook, We were greeted with warmth and hospitality by the City of a close look at driver training programs, personal strengths and Cambridge and appreciate all of the efforts by our host system, leadership styles, succession and transition planning, and ride- Delmarva Community Services, who brought the local fl avor sharing. of their city to this grand event. These infusions of local fl avor included crab pickers and oyster shuckers, an opening and wel- TAM would also like to acknowledge and thank the many part- come address by the Honorable Victoria Jackson-Stanley, May- ners and sponsors who supported our conference. As a 501 (c) or of Cambridge, Color Guard presentation by the Cambridge (3) organization, we value your contributions and generosity; Police Department, and guest presentations by the Dorchester TAM received over $18,000 in sponsorships. Our partners in- County Departments of Tourism and Economic Development. cluded: Presenting Sponsors: The Maryland Transit Adminis- tration and Maryland RTAP program; Platinum Sponsors: Erie The planning committee, chaired by Kevin Cerrone, worked Insurance Company and First Transit; Gold Sponsors: American very hard to ensure the delivery of a quality program. This Bus, Gillig, LLC, KFH Group, and Veolia Transportation; Silver year’s conference offered a number of solutions for profession- Sponsors: Coach & Equipment Bus Sales, Kingsbury Uniforms, als at every level. Not only did it provide an opportunity to MV Transportation, and Rohrer Bus Sales; Friend of TAM Spon- network and collaborate with colleagues, but it offered the ideal sors: BWI Business Partnership, NextBus, Tri-County Council environment to gather information and resources. The educa- of Southern Maryland, and Worchester County Commission tional component of the conference offered value for every at- on Aging; Break/Scholarship Sponsors: Freedman Seating, tendee, with local and national presenters facilitating premier RouteMatch Software, and Trapeze Group; and Other/In-Kind learning experiences. Sponsors: Bayrunner Shuttle, Colonial Equipment Company and Indigo Ink. TAM has had the privilege of partnering with the Maryland RTAP program for many years at its annual conference, and Please mark your calendars and plan to join us back at the Hyatt this year was no different. The conference was kicked off with a in Cambridge on Dec. 2-6, 2013 for TAM’s 25th Annual Con- two day RTAP sponsored program. This sponsorship brought ference & Tradeshow. Stephen Covey said, “Interdependent CTAA’s newest certifi cation program, Certifi ed Safety & Securi- people combine their own efforts with the efforts of others to ty Offi cer (CSSO), to Cambridge, where more than 60 individu- achieve their greatest success”. Therefore, as our 2013 planning als took a class under instructor Ream Lazaro. The mission of committee convenes, I have no doubt that great things lie ahead!

Scenes from TAM’S 24th Annual Conference & Tradeshow

Photos: Bittner Photography

Maryland Transit Update - 6 - Winter 2013 Scenes from TAM’S 24th Annual Conference & Tradeshow, Dec. 3-7, 2012 in Cambridge, MD

Photos: Bittner Photography

Maryland Transit Update - 7 - Winter 2013 Spotlight on Garrett Transit Service (continued) from page 1 GTS serves Garrett their GTS training, new drivers County on a demand- come to the job with knowledge responsive basis, operating a of how to drive on mountainous fl eet of 26 small transit buses roads in the winter. “It’s just part and 11 Head Start buses. of living out here,” said Hill. With approximately 28,000 residents and 640 sq. miles Starting up operations on winter (about 47 persons per square mornings has been made easier by mile), Garrett County is very improvements made to the GTS rural in nature, as well as maintenance facility completed in mountainous. Serving such 2010. With an American Recovery terrain can be challenging, & Reinvestment Act (ARRA) especially in the winter. grant administered through the MTA, GTS was able to fully Extreme weather means enclose its parking shelters so that something different in their buses are now fully covered Garrett County than for most away from windswept snow and other areas of Maryland. freezing rain. This saves drivers Garrett County residents are time clearing their vehicles of accustomed to a great deal snow and ice before starting of snow in the winter. “We service. It also improves safety operate normally when there since mirrors and windows are is a foot or two of snow on The mission of Garrett Transit Service is to provide completely clear, and drivers can the ground,” said John Hill, safe, reliable, and affordable transportation to have better visibility during their Director of Transportation. pre-trip due to better lighting “Safety is always fi rst. Our all residents of Garrett County. within the enclosed shelters. well-seasoned drivers know “GTS really appreciates the to slow down and safely go efforts of MTA in making these where they need to go. If they know they can’t safely make a improvements possible,” said Hill. trip, they let dispatch know.” Frequent communications via 2-way radio and, where radio coverage doesn’t reach, cell phone Winter, Spring, Summer and Fall, daily practice maneuvering on ensures that drivers and dispatch are kept apprised of any roads mountain roads has helped produce repeat Roadeo champions: which are unpassable. Rocky Ford (who was interviewed in the Summer 2012 issue of Maryland Transit Update) has won 13 Maryland Roadeos Superstorm Sandy, dumping 37 inches of snow overnight, (and placed very highly in the CTAA Nationals multiple times) proved to be the exception where normal operations were and James Kisner has placed fi rst or second in many of the concerned. The next morning, in a joint effort with the local competitions. Hill noted that GTS drivers encounter Roadeo Fire Department, GTS helped to evacuate 100 residents of a course situations on the road on a regular basis. They are nursing home without electricity. The Garrett County Roads focused on safety and take pride in a job well done. Department, which is located near the GTS facility, helped plow out an area for fi ve GTS buses to get out of their garage and John Hill, CCTM, became Director of Transportation in 2003, plowed the road from GTS to the nursing home and then to following a 42-year career in the lumber industry, as general the emergency shelter. GTS maintenance staff dug out enough manager of a large sawmill. Hill served as president of the TAM other vehicles to operate on roads that had been cleared. The Board from 2007 to 2011. He credits the efforts of everyone next day, GTS had to suspend operations because most roads on the GTS staff for the success of the system. “The offi ce and in the area were closed due to downed trees and snow, but was maintenance staff is very dedicated to keeping our service back in business by the third day. successful,” said Hill. “The drivers are the vision of Garrett Transit and do a really good job also.” “The evacuation was a collaborative effort with the local Fire Department and Rescue Squad,” Hill noted. “When the chips In addition to regular transportation services, GTS provides are down, this is a community where everyone pitches in to get services for public events and specialized human service the job done.” program events. Supporting veterans of the U.S. Military is something GTS does whenever possible, and in the summer GTS drivers are well-trained in inclement weather operations as 2012, GTS provided transportation services for a gathering of part of their defensive driving training. When new drivers are wounded warriors visiting Garrett County from across the hired, they receive on-the-road training with veteran drivers, nation, under the Wounded Warriors Project. with additional on-the-road training during their fi rst winter. “The most important things are pretty basic: slow down, and For more information about GTS, visit http://www.garrettcac. don’t go somewhere you can’t go safely,” said Hill. Even before org/

Maryland Transit Update - 8 - Winter 2013 New Benefit for TAM Members

AchieveLinks is a member reward program that connects associations, their members, and sponsoring companies (Merchant Partners).

Here’s How it Works

As a TAM member, you will earn LinksSM reward points by making purchases you make every day through an AchieveLinks Merchant Partner. This can be practically anything for your home, work, or yourself! As you earn Links you can the redeem them in the Reward Center for travel, gift cards and other wonderful gifts.

1. To help you get started, earlier in February TAM enrolled our members into the program, with no obligation from you to participate. 2. You received an invitation email. Simply follow the steps if you wish to activate your account. 3. If you don’t receive the email, please check your SPAM bucket for a message from ENROLL@ ACHIEVELINKS.COM. You can also contact the program administrator at achievelinks@afﬁ nitycenter. com and a representative will be happy to help you activate your account.

To learn more, please visit: http://tam.achievelinks.com/ Or watch the AchieveLinks video: http://www.youtube.com/watch?v=fqJhy29sAUE RASA X Works Toward Better Customer Service

By Thomas M. Hewitt Jr., AICP, Senior Planner/Accessibility Advisor with Tindale-Oliver & Associates

Since September 2009, Tindale-Oliver & Associates, Inc. (TOA) agency policies and procedures. Other activities that are part has been working with the MTA towards federal compliance of this cooperative endeavor include service observations with ADA-required stop announcements for local fi xed bus at specifi c sites as well as special event customer assistance. routes in the MTA system. Initially named RASA, after the TOA’s Transit Ambassadors—highly-trained customer service Route and Stop Announcements that mystery rider monitoring fi eld agents—provide up-to-date information to transit users focused on, the program title was changed to RASA X in 2010 at events such as the Baltimore Grand Prix, and other sporting so as to emphasize the “extra” project enhancements that were events and during unforeseen service disruptions. requested by MTA. Working with the MTA Offi ce of Service Oversight, TOA provides enhanced “mystery rider” and MTA’s Joyce Callahan has managed the project since its inception monitoring support on local bus routes and on light rail and in 2009. “Customer satisfaction is inclusive of all patrons and metro subway vehicles and stations through the RASA X project. occurs when compliant operations meet excellent customer service,” said Callahan. “Programs such as RASA X allow RASA X emphasizes the importance that MTA places on customer for real-time compliance monitoring, resulting in immediate satisfaction through compliance with federal regulations and customer satisfaction and enhanced operations.”

Maryland Transit Update - 9 - Winter 2013 Legislative Update Federal Programs & By Christopher B. Costello, Public Sector Consulting Group It has been a month since the opening of the Maryland General Assembly Requirements Updates and the question of what to do about Final Rule Published on Environmental Impact and transportation funding appears to Related Procedures be far from resolved. Neither the General Assembly nor the Governor’s On February 7, 2013, the US DOT published a fi nal rule that Offi ce has taken the lead on a funding makes revisions to the joint Federal Transit Administration solution. The Maryland Department (FTA) (49 CFR Part 622) and Federal Highway Administration of Transportation and the General (FHWA) (23 CFR Part 771) regulations that implement the Assembly’s fi scal analysts agree that the National Environmental Policy Act (NEPA). The revisions current level of funding for the Transportation Trust Fund (TTF) are aimed at streamlining the FTA environmental process is insuffi cient for any new transportation initiatives. The most for transit projects and include the establishment of new notable projects that will be affected are the Purple Line and the categorical exclusions (CEs). The Federal Register notice is Red Line light rail projects for the Washington Metropolitan and available here: http://www.gpo.gov/fdsys/pkg/FR-2013- Baltimore areas, as well as the bus rapid transit project known 02-07/pdf/2013-02345.pdf as the Corridor Cities Transitway (CCT) in the I-270 Corridor. A failure to identify the funding for these projects in 2013 could result in the loss of federal funding for these and other projects FTA Announces Signifi cant Changes to New Starts with federal participation. and Small Starts Program

The Senate President has introduced a Constitutional On January 9, 2013, FTA issued a Final Rule that sets a new Amendment to protect transportation funds from diversion to regulatory framework for the evaluation and rating of ma- general expenditures and a Transportation Financing bill that jor transit capital investments seeking funding under the would establish two regional authorities with taxing authority. discretionary New Starts and Small Starts programs, which Other proposals being discussed would apply a sales tax to helps fund such capital projects as light rail, commuter rail, gasoline. While these proposals have the potential to provide and bus rapid transit projects. Information about the chang- the needed funding, they also each face resistance from various es and links to the Federal Register notice and proposed guid- constituencies. ance are available here: http://www.fta.dot.gov/news- room/12286_14973.html. It is hoped that our leaders will work out a transportation funding solution before the end of this Session, as the next Session will be during an election year. Under this exception the vehicle must comply with federal TAM is taking the lead on two legislative initiatives: requirements for a Type II school vehicle and can only be used to transport children to and from a “Head Start” or a licensed day HB 287 & SB386: Dept. of Health & Mental Hygiene - care facility. Maryland requires speciﬁ c equipment be installed Study of Paratransit Services for Dialysis Patients in Type II school vehicles that may not be installed on Type II school vehicles purchased for use in other states. However, Type This proposed legislation requests that the Department of Health II school vehicles, regardless of the state for which they were and Mental Hygiene (DHMH) conduct a study of the paratransit initially purchased, are approved by the federal government to services provided by Local Operating Transit Services (LOTS) for transport children to and from a “Head Start” or licensed day individuals receiving dialysis treatments throughout Maryland. care facility.

The reason for the request arose from the realization that the The reason LOTS are requesting to purchase out of state Type number of dialysis patients in need of paratransit services has II school buses for this limited use in Maryland, is due to the been increasing over the years, as have the number of dialysis non-availability of used buses in Maryland. None of the LOTS treatment centers. If this trend continues as expected, the in Maryland have suffi cient funds to purchase a new school demand for paratransit services that many dialysis patients vehicle. Unless they are allowed to purchase used, out of state require could outpace the available transportation resources. vehicles, they will be unable to transport children to and from “Head Start” and licensed day care facilities in the near future. HB 284 & SB 286: Vehicle Laws - School Vehicles - Defi nition If this exception is allowed, the school vehicles in question must be inspected by the Maryland Department of Transportation This proposed legislation amends Section 11-154 of the and maintained at a standard required for Maryland Type II Transportation Article dealing with the defi nition of a “Type II school vehicles. school vehicle. If enacted, it would permit a Locally Operating Transit Service (LOTS) to purchase a Type II school vehicle (bus) TAM members are encouraged to contact their Delegates and that had previously been used in a state other than Maryland. Senators in support of these proposals.

Maryland Transit Update - 10 - Winter 2013 When a Facility is More than a Facility By John Powell, Administrator for the Ofﬁ ce of Transportation, Howard County Editor’s note: The Fall issue of the Maryland Transit Update included an outdated version of this article. At the request of the author, the updated article is included in this issue.

On July 1, 2014, However, the renovation representatives from of the CMTOF is just the Anne Arundel County beginning of the story. and Howard County will It is the ownership of a offi cially christen the Central regional transit facility that Maryland Transportation is offering the opportunity Operating Facility (CMTOF). to the funding partners Located in Howard County to rethink how public on Corridor Road in Savage, transportation in Central the regional facility will Maryland is provided. house operating staff and vehicles providing fi xed- “This facility is a game route and paratransit changer,” said George services in Anne Arundel Cardwell, Planning County, Howard County, northern Prince George’s County and Administrator, Transportation Division for Anne Arundel the City of Laurel. County. “This is not just a place to park, dispatch, and maintain buses. The CMTOF provides us with the ability to evaluate how Purchased from Veolia, Inc., the CMTOF was once home to to effi ciently and effectively manage and deliver public transit the Connect-a-Ride and Howard Transit services currently services throughout our counties and the region.” funded through the Central Maryland Regional Transportation Corporation (then The Corridor Transportation Corporation). The potential to alter the existing structure for public Veolia had purchased the property from Yellow Bus, which had transportation in Central Maryland is not lost on Howard initially operated these services for CMRT. County. Recently, the County created an Offi ce of Transportation to oversee transportation activities throughout the county with a So, when the Connect-a-Ride and Howard Transit buses focus on the Howard Transit fi xed-route and HT Ride paratransit conclude service on June 30th, 2014, they will, in a sense, be services. The fi rst priority of this offi ce is to determine how to returning home. maximize funding provided for public transit services.

But it is a home that will not look like home. The location is The collaborative effort between Anne Arundel County and the same, but they will arrive to a brand new energy effi cient Howard County to improve the effi ciency and effectiveness modern LEED Silver administrative and maintenance facility. of public transportation in the region must not stop with the The CMTOF will provide close to 8,000 square feet of space for transformation of the transit facility. How public transportation administration and operations and a similar amount of space services are approached must also be transformed. for maintenance. The facility will include a fueling/lubricating island, and (when funding permits) a bus washer. “We will be timing the opening of the new transit facility with the opportunity to establish a more effi cient and effective transit Although the project is managed through Howard County’s operation,” Cardwell stated. “Little will be achieved if we Department of Public Works, a project team consisting of initiate service on July 1st from the new facility with the same stakeholders is overseeing the effort. Final design is currently administrative and operational relationships we have today, underway by RK&K, LLP through a contract with the Maryland when other options will greatly improve our products and Transit Administration (MTA). connectivity.”

Local funding for the project is being provided by Anne Arundel Change is needed…change will occur. On July 1, 2014, the County and Howard County. Federal funding, secured in large Central Maryland Transportation Operating Facility will open. part by Congressman Elijah Cummings, is being provided by When it does, the facility will not be the only story. the Federal Transit Administration through the MTA.

Scenes from TAM’s 2013 Legislative Reception and Transportation Fair on January 22 in Annapolis Photos: Bittner Photography

Maryland Transit Update - 11 - Winter 2013 The Park View Transportation Program At Shelter Properties at The Shelter Group By Sarah H. Schlenker, Senior Resident Services Coordinator and Transportation Program Administrator at The Shelter Group

The Shelter Group, a company that develops and manages affordable housing in the Mid-Atlantic region, provides transportation services to seniors living in the company’s independent, affordable housing communities in Maryland through The Park View Transportation Program. Two vehicles and a back-up vehicle, all funded under the MTA Section 5310 program, com- prise the program’s ﬂ eet.

Shelter ElderCare Foundation, a non-profi t that provides services to seniors, including assisted living, as well as other services to support activities of daily living, was awarded a Section 5310 grant to purchase vehicles in 2009 and 2010. The Park View Transportation Program was established when, in 2002, The Shelter Foundation was awarded a Section 5310 grant to purchase the original vehicle. The older vehicle currently serves as a back-up vehicle, but remains the foundation for the program. (NSA), the museum shares the nations, and NSA’s, cryptologic One vehicle services residents at 13 affordable, independent legacy and place in world history. Bus driver Rick Edwards senior living communities in Baltimore City, Baltimore County commented on the educational value of such a bus trip. “The and Harford County. The other vehicle serves the residents at residents have a passion for learning about various topics,” he 13 affordable, independent senior living communities in Anne affi rmed. “Whether we’re out and about in Annapolis, learn- Arundel County, Howard County, Montgomery County and ing about our states’ government, or touring the Naval Acad- Prince George’s County. Management at the Park View com- emy and learning about the country’s military history or at The munities work with residents on various destinations for their National Cryptologic Museum, the residents love to learn, and outings. The trips afford residents the opportunity to leave the believe it is a lifelong endeavor. I am delighted I can help them community for several hours, go shopping, run errands, and en- learn new things. Moreover, we have a great time doing it!” joy the company of their neighbors. Destination locations vary, but museum trips and outings to the Gettysburg Battlefi eld are Bus driver Robert Ermatinger cited he enjoys the holiday time popular, as well as trips to local eateries and area Amish Mar- as everyone is in the holiday spirit. He bolsters that feeling by kets. During the holiday season, residents enjoy taking evening playing holiday music, featuring festive tunes for the season trips to see the festive lights. Bus drivers do their best to accom- during the communities’ trips to the Mormon Temple and other modate the needs of the residents as well as maintain their safety light displays. He particularly enjoys the resident singing as the while riding the bus. music plays and the bus travels to the various spectacles of light. “It’s a blast on the bus. Everyone is singing and carrying on!” Residents of Park View Taylor, for example, recently used the bus to enjoy a day of shopping at Hunt Valley’s Pennsylvania In feedback from resident riders, they love the bus service and Dutch Market. After shopping, the residents then ate at nearby riding the bus. They continually remark how critical it is for Silver Spring Mining Company. Bus driver Chuck Eibner stated their autonomy. “It is a blessing to have the bus for our inde- how much he enjoys transporting residents to shopping and pendence,” remarked one resident. “It makes us feel good to area eateries. He sees the effect the excursions have on the resi- get out on our own, and not rely on our children to help us out.” dents. “Everyone is so happy,” he asserted. “They love getting Another resident stated, “We enjoy our time together, and get- out and about!” ting to know our neighbors. We really have a good time. And we don’t have to worry about the road as we have a driver.” On another recent trip, residents at Park View at Columbia vis- For residents who don’t drive, the transportation service is vital. ited The National Cryptologic Museum. Located in Fort Meade, Said one resident, “I had to give my car up, so I rely on the bus adjacent to the Headquarters for the National Security Agency to get out and take care of my shopping needs.”

Scenes from TAM’s 2013 Legislative Reception and Transportation Fair on January 22 in Annapolis Photos: Bittner Photography

Maryland Transit Update - 12 - Winter 2013 Local Public & Specialized Transportation News TransIT Services of Frederick County BWI Business Partnership & CMTA Again Honored by TAM Awarded Sustainable Communities Grant

In December 2012, TAM selected TransIT The BWI Business Partnership and Services of Frederick County as the best the Central Maryland Transportation Fixed Route System of the Year, an accomplishment that is due Alliance (CMTA) are excited to be part to the dedication and work ethic of the drivers, dispatchers, of the Baltimore Region’s Sustainable administrative staff, and managers who oversee the fl eet and Communities Initiative! The Partnership and programming. CMTA have been awarded a grant under Baltimore region’s FY2011 Sustainable Communities Regional Additionally, TransIT drivers, Henry “Hank” Matthews (Fixed Planning Grant program that supports regional Route) and Lorna “Lori” Wisner (Para-Transit) were recognized planning efforts which integrate housing, land-use, economic as 2012 Drivers of the Year, the eighth year running that a and workforce development, transportation, and infrastructure TransIT team member has been so honored. “All of us who work developments in a manner that empowers regions to consider with Hank and Lori know why they were chosen,” said Nancy how all of these factors work together to create more jobs and Norris, TransIT Director. “They are dedicated to our principles economic opportunities. Based on collecting and evaluating of service and consummate team players in every sense.” input from employers, employees, and workforce development providers, the project analysis will demonstrate effi cient and fi nancially viable means for public transit service connecting job Delmarva Community Transit is Again seekers in the region to BWI Marshall, Arundel Mills/Maryland Honored by TAM Live! Casino, and Ft. George G. Meade, with an emphasis on last mile service. The partners will issue a fi nal report describing the Delmarva Community Transit (DCT), a division recommendations and implementation strategies in early 2014. of Delmarva Community Services, Inc. (DCS), was recognized by TAM in December 2012 Scenes from TAM’s 2013 Legislative Reception in two areas. DCT was selected as the Best Paratransit System of the Year in Maryland, in & Transportation Fair on Jan.22 in Annapolis highlighting DCT’s diversity, safety, enhanced coordination, and mobility management program. TAM also recognized DCT’s Maintenance Department with the 2012 Service Excellence Award. As noted in the nomination, the DCS Maintenance team of three skilled workers works faithfully and continuously, often without recognition, to provide daily preventative maintenance to over 80 vehicles.

Allegany County Adopts 5-Year Plan

In January 2013, the Allegany County Commissioners adopted a new Transportation Development Plan (TDP), the culmination of a study of Allegany County Transit (ACT) and where it is projected to go in the next fi ve years. A reconfi gured fi xed- route service was designed to better refl ect current population demands in conjunction with transit origins and destinations. The new service design reduces operating costs in response to County budget constraints, by shifting resources away from underutilized route segments. The reconfi gured network offers more reliable service due to the streamlined arterial design of the routes, focuses on core areas of high demand, and improves connectivity within Cumberland and to/from Country Club Mall and Frostburg. Service will be expanded to Westernport via Lonaconing. Early morning and later evening service was designed to support businesses and workers. ACT continues to explore extended service with other non-profi t agencies and the New Rocky Gap Lodge, Golf Course and new Casino that will open up in late June 2013. Photos: Bittner Photography

Maryland Transit Update - 13 - Winter 2013 People in Transit: Milestones Across Maryland Lenny Howard Margie Weaver joins TransIT as Retires Community Relations Manager

Following a 30-year Margie Weaver became TransIT Services of Frederick County’s career with the State Community Relations Manager on January 7, 2013. Weaver has of Maryland, Leonard been previously employed by Frederick County, and returns to Howard retired in manage the RideShare programming and community/media December 2012. Howard outreach for TransIT. With a background in public health came to MTA from The promotion, public relations, and marketing, Weaver brings a Maryland State Highway wealth of creative ideas for promoting TransIT services to the Administration (SHA) in residents and businesses in Frederick County. She is a 1985 December 2000. At the graduate of Hood College, a 2000 graduate of the Johns Hopkins time of his retirement, School of Public Health, and a 2003 graduate of Leadership Howard was the Frederick County. Weaver is excited to be entering the wonderful Manager of the MTA’s world of transportation, and looks forward to helping her fellow Ofﬁ ce of Local Transit Frederick County residents learn how to save money and energy Support. by exploring options to single occupancy vehicle commuting.

“Lenny’s shoes are going to be very diffi cult to fi ll,” Transitions at the KFH Group said Elizabeth Kreider, Lenny Howard, left, was presented a Director of the Offi ce of plaque of appreciation from TAM in Local Transit Support. December 2012. Photo: Bittner Photography “He was a one-of-a- kind team player with a vast institutional knowledge, seasoned perspective, interest in learning new things, and willingness to take on new responsibilities and challenges. Lenny took in stride signifi cant changes that happened in the department two years ago, and was a great partner and sounding board during this transition.”

In recent years, Howard took on the particularly challenging The KFH Group celebrated the career of Linda Lee Ryden (in front, responsibility of compliance monitoring, a role that was not wearing pink) at her retirement party in December 2012. always popular with MTA’s grantees, but which is essential to MTA’s keeping in good stead with FTA. Nonetheless, Howard Linda Lee Ryden, of the KFH Group, retired in December 2012, continued to maintain friendships with Maryland LOTS after a more than 40-year career in offi ce management, including managers, as well with his counterparts in other departments 30 years working with KFH Group’s Principals. Those who of transportation in other states through is his involvement in have worked with the KFH Group will remember Ryden’s the American Association of State Highway and Transportation enthusiastic telephone greeting. She had a signifi cant role as a Offi cials (AASHTO) Standing Committee on Public “behind the scenes” team member in on-time delivery of project Transportation (SCOPT), among other national professional reports, technical documents, and proposals; every TDP, manual, associations. He was Maryland’s RTAP Coordinator for 10 and fi nal report prepared during the KFH Group’s fi rst 17 years years, and chaired the Multi-State Technical Assistance Program involved Ryden’s dedication and administrative excellence, and (MTAP) Steering Committee in 2012. she will be missed.

“Lenny also developed a great network of colleagues across the KFH Group welcomes Alyssa Seibert, Raymond Hayhurst, and country with which to consult. If he didn’t know the answer to Esther Duque as the newest members of the staff. a question, he knew someone who did. His ability to tap into the best source of information has been an invaluable beneﬁ t for Alyssa Seibert, Transportation Planner, MTA,” said Kreider. was previously a Planner for the Maryland Department of Transportation, Howard served on the TAM Board of Directors, as the MTA and recently completed a Master in ex-ofﬁ cio representative, from 2004-2012. The Board presented Community Planning (MCP) from the him with a plaque at the 2012 TAM Conference, expressing University of Maryland College Park. appreciation for his years of dedicated service and outstanding She has interned with both MDOT and accomplishment. Howard County Department of Planning and Zoning. Alyssa Seibert

Maryland Transit Update - 14 - Winter 2013 People in Transit (continued) As Google Re-Launches its Maps

Ray Hayhurst, Transportation Planner, App for iPhone, Transit in Central earned an MCP from the University of Maryland College Park and worked as Maryland Gets Another Boost a Planner for the Montgomery County By Michael Weinberger, Manager of Community Relations,CMRT Planning Department. His background includes research for the National Center In December 2012, the Apple App for Smart Growth and interning at several Store saw the return of the Google planning organizations in Albany, NY. Ray Hayhurst Map application for iPhone. This application provides automobile, Esther Duque, Offi ce Administrator, brings to the KFH Group public transit and walking directions team 16 years of professional experience in business management for those looking to navigate the sometimes and fi nance, working with the Federal Government and Fortune confusing terrain of their communities. The application includes 500 companies. A Maryland native, Esther enjoys traveling, many transportation systems in Central Maryland, including outdoor recreation, theatre and reading. Central Maryland Regional Transit’s (CRMT) Connect-A-Ride, Howard Transit, Metrobus, and the MTA local and commuter Finally, the KFH Group services. Now that the application is back on the iPhone, users is proud to recognize can plan a trip from any point of origin to a destination in four staff members who seconds. The default iPhone map application, Apple Maps, does trained together for the not integrate transit directions into its trip planner, so the release Marine Corps Marathon of the Google Maps application is a critical resource for public in Washington, DC, in transit users on-the-go. October 2012: (left to right) Will Sutton, Holly The Google Maps technology also powers some of the trip Chase, Reyes Barboza Jr, planning features found on the Transportation Resource and Jason Quan. All four Information Point’s (TRIP) website (www.MDTRIP.org). The completed the full marathon. The team’s bus-themed t-shirts website provides step-by-step trip planning, real-time arrival were designed by Chase. and departure information for transit vehicles, up-to-the-minute service alerts and many other features. TRIP provides Central Maryland residents, employees, and visitors with reliable In Memoriam transportation information in an easy-to-use format. Andrew C. Ervin Later this year, the TRIP website will be going statewide Sadly, Andrew Ervin passed away serving all 23 counties in Maryland. Excitingly, CMRT also on December 23, 2012. Ervin will be intends to develop a mobile application to complement TRIP’s remembered by many members of desktop website. Beyond the features of the current map the Maryland transit community for his signifi cant contri- program available, the TRIP App plans to incorporate all things butions in enhancing safety throughout the state, through transportation for the state of Maryland, with live support from the implementation of the START training throughout CMRT’s Regional Information Call Center. Maryland and the outstanding Emergency Response Train- ing conducted in Hagerstown in September 2011. Products such as trip planners empower people, especially people with disabilities, seniors and working families, to save time Ervin was a safety expert and Senior Instructor with the Na- and money using public transportation. As these technologies tional Transit Institute (NTI) and the Transportation Safety improve to meet the needs of an ever-changing commuting Institute (TSI). He was involved in the creation and/or culture in the Central Maryland region, new opportunities are delivery of a myriad of training programs with numerous provided for those looking to utilize these fantastic products. public and private transit-related organizations, including NTI, TSI, the American Public Transportation Association Readers are encouraged to continue to check the TRIP website, (APTA), the Canadian Urban Transportation Association www.mdtrip.org, for updates and more information about the (CUTA), among others. Ervin retired from the METRO TRIP program. Regional Transit Authority, in Akron, Ohio in 2007, after working for thirty years in the transit industry. Got News?

“The passing of my friend Andy Ervin is very sad,” said Mi- The Maryland Transit Update welcomes submissions from local chael Noel, who partnered with Andy in implementing the and specialized transportation providers in Maryland as well as Maryland START program. “He truly was a gentleman and all TAM members. Submissions for the next issue are requested exceptional trainer. He will be missed by the many lives he no later than May 1, 2013. Please direct to [email protected] or touched.” [email protected].

Maryland Transit Update - 15 - Winter 2013 National RTAP Holds 4th Annual Rural & Tribal Transit Photo Contest Transit Bookshelf & Toolbox New & Interesting Free Resources Entries are due March 29 for the National RTAP photo contest, with a Grand Prize of an Olympus TG-1iHS 12 MP Waterproof Digital Camera with 4x Optical Zoom and a runner-up prize of a $250 American Express Gift Cheque. The theme of National RTAP’s fourth Recent releases from Easter Seals Project ACTION (available annual photo contest is Putting Training to through www.projectaction.org): Work in rural and Tribal transit in America. Photos should refl ect - Effective Transportation Advisory Committees: Creating a any aspect of training in rural transit. Whether you capture your Group that Refl ects all Community Voices transit team engaged in training activities or exemplifying an - Transcript of the December 5, 2012 Service Animals aspect of something they were trained on, National RTAP wants webinar to see and share your photography! Photos will be judged - Several resources were developed through the Mobility on creativity, composition, technical quality, and impression. Management Independent Living Program (http://www. All entrants grant National RTAP permission to post their projectaction.org/Initiatives/MobilityManagement/ submission on an online contest display board, on National MobilityManagementIndependentLivingProgram.aspx) RTAP’s website, or to use it in National RTAP’s current and/or future publications or marketing materials. Recent releases from the Transit Cooperative Research For more information about this contest, please visit http:// Program (TCRP) (available through www.tcrponline.org): www.nationalrtap.org/Admin/AllNews/tabid/10396/token/ - Report 159 – Transforming Public Transportation detail/nid/110/Default.aspx or contact Jess Wallis at 888-589- Institutional and Business Models 6821 or [email protected]. - Legal Research Digest 41 – Transit Labor 13(c) Employee Protection Digest - Legal Research Digest 42 – Transit Agency Intergovernmental TCRP seeks Research Problem Agreements: Common Issues and Solutions - Synthesis Report 99 – Uses of Social Media in Public Statements for the Fiscal Year 2014 Transportation (note that a webinar on this publication is available online through http://www.ntionline.com/ Have you identifi ed a need for transit research? TCRP wants courses/courseinfo.php?id=232) to know! Through June 15, the Transit Cooperative Research Program (TCRP) is seeking submissions for research needs for its FY 2014 Program. These submittals form the basis for selection National RTAP Releases EventShare of the annual TCRP research program, for which the following strategic research priorities have been established: National RTAP in the Cloud’s free I. Place the Transit Customer First. EventShare is a web-based application II. Enable Transit to Operate in a Technologically Advanced that allows users to share and search Society. for events. This high-impact, low-cost III. Continuously Improve Public Transportation. method of sharing events is available IV. Flourish in the Multimodal Environment. now and is free of charge. V. Revitalize Transit Organizations. To access the National RTAP EventShare web app, as well as the It is easy to develop and submit a problem statement (typically full suite of National RTAP web apps, go to www.nationalrtap. 1-3 pages) for consideration. For more information, visit: org and create a National RTAP Cloud account for your http://www.tcrponline.org/problemstatement/index.shtml. organization.

The Maryland Rural Transit Assistance Program (RTAP) is a program of the Maryland Transit Administration (MTA) Ofﬁ ce of Local Transit Support. Maryland RTAP provides the following types of assistance targeted at Maryland rural and small urban public transit providers: training classes and materials, scholarships to assist with costs of attending training away from home, a lending library of training and resource materials, and dissemination of information on training opportunities and other issues of interest to community transit providers in Maryland. For more information about Maryland RTAP, contact Jeannie Fazio, Program Manager, at [email protected] or 410-767-3781. For more information about the Maryland RTAP library, contact TAM at 866-TAM-0700.

The Transportation Association of Maryland, Inc. (TAM) is a statewide professional organization committed to improving mobility and economic opportunity for all of Maryland’s citizens. Transportation services provided by TAM members link people to community resources and promote business, tourism, and economic development. For more information about TAM’s member services, visit the website at www.taminc.org or call 866-TAM-0700. TAM is conveniently located in Central Maryland at 11735 Homewood Road, Ellicott City, MD 21042.

Maryland Transit Update - 16 - Winter 2013