State of Montana RFI: MontanaLibrary2Go eContent Services Submittal date: November 8, 2019 @ 5:00 pm (MST) ORIGINAL Table of Contents Executive Summary ....................................................................................................................... 4 Proposed Solution ........................................................................................................................ 10 3.0: RFI Response Instructions ...................................................................................................... 20 Content Requirements ...................................................................................................................... 22 End-user Service Requirements ........................................................................................................ 28 Statistical Reporting Requirements .................................................................................................. 33 Marketing Requirements ................................................................................................................... 36 Support Requirements ....................................................................................................................... 37 Technology Requirements ................................................................................................................ 39 Training Requirements ....................................................................................................................... 43 Customer References .................................................................................................................. 45 Vendor Pricing for Services Required ......................................................................................... 49 Additional Information ................................................................................................................. 52 Accuracy of RFP and warranties. The information contained in this document represents bibliotheca’s current view of the planned cloudLibrary™ and/or other bibliotheca self-service/efficiency technology deployment. The self-service/efficiency technology industry is particularly dynamic, and bibliotheca’s proposal must constantly be updated to reflect changing market conditions, technologies, and standards. This document must not be interpreted as a commitment on the part of bibliotheca, and bibliotheca cannot guarantee the accuracy of any information contained in this report after the date of its publication. This document is intended for informational purposes only, and bibliotheca offers and makes no warranties, express or implied, in this document, unless clearly stated. Products, logos, and company names contained within this report may be the trademarks of their respective owners, and where this is the case, these are acknowledged. All rights reserved: Bibliotheca, LLC DBA bibliotheca, 2019 www.bibliotheca.com, page 1 November 6, 2019 Cara Orban, Statewide Projects Librarian Montana State Library PO Box 200135 Helena, MT 59620-0135 Re: RFI for downloadable and streaming e-content services Dear Ms. Orban: Providing a first-rate digital collection. Increasing eBook and eAudiobook circulation. Saving money and freeing up staff time. Our proposed cloudLibrary™ digital content solution is a more affordable and easier to use solution than other digital content platforms. It’s a unique solution that promotes library events, engages patrons in the content and connects with their communities. cloudLibrary™ will help Montana libraries maximize user rates, enhance patron service and greatly increase digital circulation. cloudLibrary™ offers MontanaLibrary2Go members, as well as other Montana libraries, a sustainable and accessible e-content collection. And, our cloudLink solution helps libraries across the state quickly build their own collections and share digital titles with other libraries, compounding the return on investment. Your libraries will greatly benefit from this exclusive feature as the need for digital content increases. Here are just a few of the many unique benefits to choose cloudLibrary™ as your digital content partner: Patron Experience. We pride ourselves on the simple, elegant and user-friendly nature of cloudLibrary™. Patrons only need a library card number to access content – no separate account required. One app provides eBook and eAudiobook discovery. cloudLink. Similar to inter-library loan, the cloudLink feature allows libraries to share their digital collection with other libraries across Montana. Ease and flexibility are the key to this cost-effective and unique offering. cloudLibrary™ pioneered this solution, which offers your libraries a unique sharing model that other vendors cannot match. Cost-effective. Our platform fees are the most cost-effective in the industry. We do not have hidden fees or require long-term, binding contracts like other vendors. Customized Collections. We provide a wide variety of pre-selected eContent collections that can be custom tailored to the needs of your libraries. Our collection development team curates your lists or carts of digital titles at no additional costs. We look forward to building a strategic partnership with the MontanaLibrary2Go consortium for all its current and future digital content needs. If you have any questions, please contact Katie Westfall, bibliotheca Bid Manager, at 800-328-0067, x301 or [email protected]. Sincerely, Brett Ward, cloudLibrary™ Account Executive [email protected] | 678-336-7980 X 319 www.bibliotheca.com, page 2 Executive Summary Executive Summary The Montana State Library and MontanaLibrary2Go members want a statewide option for popular e-content that is cost-effective, sustainable and accessible. To fulfill these needs, the state needs a first-rate digital collection partner to help increase eBook and eAudiobook circulation, as well as save money and free up library staff time. cloudLibrary™ is that partner. We understand that the State of Montana has been using OverDrive for many years. bibliotheca is excited to share our innovations and features that have outpaced your current digital content provider. With the help of our proposed cloudLibrary™, libraries across Montana will experience an easy-to-use digital content solution that will help them maximize user rates, enhance patron service and greatly increase digital circulation. Unique features and benefits to choosing cloudLibrary™, and our optional cloudLink feature, include: Popular Titles. cloudLibrary™ is committed to providing your patrons with access to the newest and most popular content. We work directly with more than 150 content providers, who provide us access to more than 105,000 publishers, such as: Penguin Random House, HarperCollins, Macmillan, Simon & Schuster, as well as hundreds of smaller eBook and eAudiobook publishers. Some vendors only provide exclusive content, which receives little usage. cloudLibrary™ provides content your patrons actually want, such as titles from Publishers Weekly’s top eBook and eAudiobooks list, and many more. This approach to collection development will maximize your return on investment. In addition to more than 1,520,545 eBooks and 141,803 eAudiobooks, cloudLibrary™ offers a full collection of popular eComics and graphic novels available for your library to purchase, and for your patrons to browse and check out at any time. Recently, cloudLibrary™ added a Marvel Comic Collection of 350 full-color comics. www.bibliotheca.com, page 4 Share Content. Via our optional cloudLink, MontanaLibrary2Go members, as well as other State libraries have the opportunity to share their digital collections. Similar to inter-library loan, cloudLink allows libraries to share their digital collection with other libraries across the State. Ease and flexibility are key to this cost-effective and unique offering. Our team prioritizes each library’s digital content to its patrons, so if a patron has a title checked out or on hold it will never be seen by any other library. The only way a title can be seen is if patrons are not using that title and it is available on the virtual shelf ready to be borrowed. Unique cloudLink sharing benefits that other vendors cannot provide include: Seamless access to all individual member available library titles all in one app Flexible and customizable to fit individual library needs Maintain a private collection and share simultaneously Prioritize your titles for your patrons and share unused titles easily Ability for only your patrons to place holds on your titles Best Patron Experience. Having both the eBook collection and eAudiobook collections within the same app will give your patrons a better user experience and increased return on investment across both formats. cloudLibrary™ has an extremely simple authentication and sign-in process. Unlike other vendors who may require users to create an account, cloudLibrary™ simply authenticates a patron via their library card number. And, your libraries are in control of all borrowing privileges by applying your ILS loan rules for digital borrowing. Unlike other providers, cloudLibrary™ is committed to patron privacy. No personal data about your patrons is held on our systems or shared with 3rd parties or other retailers. www.bibliotheca.com, page 5 Content Transfer made Easy. cloudLibrary™ has more experience migrating digital content than any other vendor in the market. We have a dedicated content transfer team to assist MontanaLibrary2Go