INNOVATIONS WELL DONE 20 YEARS OF INNOVATIONS

CELEBRATE

CHECK OUT OUR 20TH ANNIVERSARY CAMPAIGN Page 3 CONTENT SERVICES 23 WITH CTO INTERVIEW 29 19 13 WHY US? 09 COMPANY PROFILE 07 EDITORIAL 05 TIMELINE MANAGEMENT

43 41 33 29 27 25 55 APPLICATIONS MOBILE AND SOLUTIONS CUSTOM SOFTWARE INNOVATIONS PORTFOLIO CLIENTS REFERENCES OUTSOURCING NEARSHORE WEB

73 67 65 64 63 61 59 MEMBERSHIPS PARTNERSHIPS & MANAGEMENT SYSTEM INTEGRATED RESOURCES HUMAN MARKETING RESEARCH SCIENCE AND TECHNOLOGIES RESPONSIBILITY SOCIAL

75 83 81 77 CONTACT SECURITY FINANCE ENVIRONMENT

4 Page Page EDITORIAL

“2019 WAS A VERY SUCCESSFUL YEAR FOR QBSW, THAT IS WHY WE ENTERED THE NEW YEAR 2019 was a very successful year for implementing online communication During the year, we managed to acquire QBSW. We reached record turnover, with our clients and partners. several new customers—one from Austria we had a large number of contracted Thankfully, we were already familiar with and others from the Slovak banking WITH EQUALLY projects, and our number of employees communicating online with our foreign and finance sector. We have launched

was the highest in company history. clients, and we already had systems a marketing campaign aimed at foreign OPTIMISTIC Page 6 We entered the new year with equally in place for remote communication markets, and we are also communicating

Page 5 Page optimistic expectations. It was a perfect within teams (as three of our teams are intensively with chambers of commerce year to celebrate QBSW’s twentieth located outside of Bratislava). and other partners while searching for EXPECTATIONS ” anniversary. new opportunities for the export of our products and services. However, the impact on our existing Of course, we knew that the election business was dramatic. Within a month was ahead of us, and as a result, of the coronavirus outbreak, one of Once again, we are expanding our we had to anticipate changes in the our largest customers from the private teams and hiring new colleagues as government and the management of sector announced that they were the volume of our deliveries is starting state-owned organizations. Nevertheless, terminating our project, as it was no to increase. We believe that the the information systems and services longer profitable for their end customer renewed demand from our existing we provide are used by both public due to the ongoing crisis. Also, the customers and the acquisition of new administration and private companies to payment discipline of our customers ones will allow us to grow steadily such an extent that we had no reason grew worse as the pandemic and over the next year. The experience to assume that we would be impacted lockdowns wore on. we gained will enable us to respond by the election results. efficiently to the business needs of our customers. We had to react to this situation with In March, we were faced with a threat several cost-saving measures. One of that few could have foreseen at the start them was, unfortunately, the unpleasant We look forward to you being a part of the year. The COVID-19 pandemic termination of some of our colleagues. of our success. surprised us by its infectiousness and During this entire process, we tried to its ability to paralyze the functioning of act as openly, fairly, and sensitively as society as we know it. Luckily, we only possible. saw this from afar in the most affected countries around us – in Italy, Spain, the United Kingdom. We are closely monitoring the possibilities of government support for entrepreneurs, and we are using them We immediately responded to the in a suitable form. We have also been situation by moving all work to focusing on increasing our efficiency MARTIN HRNKO company-wide home offices and and expanding our business activities. CEO COMPANY PROFILE

ADDED KNOW- SERVICES VALUE HOW

COMPREHENSIVE CUSTOM The QBSW brand is based on the QBSW is a company with QBSW has been dedicated to Our goal is to create software The portfolio of services offered by Page 8 philosophy and principles that exceptionally skilled employees, custom software development since solutions that functionally cover QBSW is divided into SOFTWARE SOLUTIONS

Page 7 Page govern the entire company. capable of providing higher added its establishment. Our experience specific customer needs at a level As we take care of the specific value compared to the competition. with creating software solutions has of quality that ensures efficient MAIN needs of customers during We maintain good relationships equipped us with know-how that and problem-free operation. 3 PROJECT AREAS development, we guarantee the with clients, with an emphasis on dovetails with our capabilities and Solutions are accompanied by MOBILE AND WEB uniqueness and viability of each openness and communication. our pro-customer approach. a host of specialist services based that each focus on the creation APPLICATIONS product and service. on years of experience with project of comprehensive solutions in We perform activities covering processes. the field of information systems the entire information system analysis, design, and integration development life cycle. while fulfilling the most demanding NEARSHORE requirements for information OUTSOURCING systems:

QBSW applies our extensive knowledge and experience in the field of creating software solutions to implement information systems for private companies and organizations in government and public administration, in addition to software-as-a-service (SaaS) solutions. More than 180 experts work at QBSW, ready to handle any topic and create an application for any client. Excellent value for the price Ability to deliver long-term projects with a profound impact on the customer’s business as well as short or mid-term mobile/web apps and projects

Ability to quickly adapt to any References, references, WHY US? new business sector when references — each and every developing a project for our one of our projects has been customer delivered to the required quality,

Solutions that fit all of your company’s needs scope, terms, and budget Page 10

Page 9 Page can be hard to find. At QBSW, we don’t shy away from any challenge, and we are ready to develop a custom solution for you. Here is

what sets QBSW apart from the competition: Agile delivery and scalability Twenty years on the market (ramp up/ramp down on the with a strong focus on QUALITY project when needed) in our applications, services, employees, and relationships with clients and partners

Strong technology background Integrated Management System and knowledge (standard (certified ISO + security) enterprise plus latest technologies) to simplify people’s to become the to continue personal and best software improving our professional lives house in Slovakia employees’ expertise through innovative with a flexible and and competence software solutions innovative approach through the latest created by the to clients technologies and company procedures

to increase the level of customer satisfaction by offering high-quality products Page 12 Page 11 Page

COMPANY PILLARS MISSION VISION GOAL “UNDER MARTIN’S LEAD, QBSW HAS EXPERIENCED A SIGNIFICANT INCREASE IN THE NUMBER OF CUSTOMERS AND EMPLOYEES AS WELL

AS EXPANSION INTO Martin holds a Master of Science Between 2005 and 2011, he held the degree in Informatics from the Faculty role of Executive Director at QBSW. of Electrical Engineering and Informatics His responsibilities included management NEW MARKETS ” of the Slovak Technical University and coordination of company projects, in Bratislava. He later earned an MBA drafting methodological procedures, in Strategic Management from and management of human resources. Nottingham Trent University. He was responsible for implementing

the Integrated Quality Management Page 14 System and the successful launch and He has been working at QBSW since completion of several important projects. Page 13 Page 2002, holding the position of CEO and Chairman of the Board since 2011. He is responsible for key decisions He began his career at our company regarding the company’s strategic in 2002 as a project manager, and until and financial direction, seeking out new he became Executive Director in 2005, business opportunities, and managing he was in charge of managing and the company’s top management. realising several important projects in the field of financial management.

During Martin’s time on the job, the company has experienced a significant Before joining QBSW, he worked as increase in the number of customers an analyst and project leader at Acase and employees as well as significant and Asset Soft, where he was responsible expansion to new foreign markets. for analyses and training as a part of This includes deliveries for new a project for Slovenská sporiteľňa. commercial clients in Finland, Belgium, He was a consultant and trainer at the and the Persian Gulf, as well as Ministry of Foreign Affairs of the Slovak deliveries of IT solutions for the public Republic between 1997 and 2001. administration in Ireland, Sweden, and Latvia. This has led to an increase in the annual turnover of more than Martin holds the Project Management 10 million euros. Professional certificate (PMP).

He uses his years of experience to encourage IT literacy in Slovakia and promote the IT sector among students as well as the general public. He supports young entrepreneurs MARTIN HRNKO and has contributed to the foundation CEO AND CHAIRMAN OF THE BOARD of several start-ups. Dalibor graduated with a Master Ministry of Finance of the Republic of Science degree from the Faculty of Serbia. Later on, he participated of Electrical Engineering and Information in projects with PwC and Deloitte Technology at the Slovak University targeting banking industry solution of Technology in Bratislava. design and successfully started projects with the energy service provider Lampiris. He gained experience on In his role as Chief Technology Officer, projects delivered in various countries he is responsible for comprehensive in Central Europe, Western Europe, architecture, implementation of new the Balkans, and the Middle East. software solutions, and identification of the latest IT trends and technologies QBSW will use in deliveries. He is responsible for the fluent establishment of a ramp-up period for mission-critical teams delivering modern Dalibor has been a part of the distributed systems with a need for high team since 2002. During this time, availability. As a part of the continuous he has held several IT positions growth of our processes and efficiency, ranging from software developer Dalibor is mobilising teams to use agile and designer to enterprise architect methodologies and a flexible delivery and project manager. His responsibilities approach in conjunction with the design have included the development of proper solution architecture capable “DALIBOR of new enterprise solutions and of future changes. mobile applications using the latest IDENTIFIES THE technologies. He specialises in projects built on JAVA technologies, as well as Spring and LATEST IT TRENDS He has been actively involved in NoSQL databases targeting low coupling a number of important projects, such of solution components including as the state treasury information systems microservice architecture. AND TECHNOLOGIES

for the Ministry of Finance of the Slovak Page 16 Republic and the information system QBSW WILL USE IN for public finance management for the Page 15 Page DELIVERIES ”

DALIBOR RAK CHIEF TECHNOLOGY OFFICER “RESPONSIBLE FOR THE COMPLEX MANAGEMENT AND DELIVERY OF BOTH EXTERNAL AND INTERNAL PROJECTS ” Page 18 Page 17 Page

Pavol graduated from the Faculty Pavol has been a part of the team of Economic Informatics of the University since 2002. During that time, of Economics in Bratislava in the field he has worked in several IT positions of Information Technology. including programmer, integrator, team leader, analyst, and project manager responsible for the development of At QBSW, he currently works several new IT solutions. As a project as the Chief Project Delivery Officer. manager, he was primarily responsible He is responsible for the complex for the FMIS project, specifically the management and delivery of both operation of the Serbian Treasury external and internal projects. His software product, including the primary responsibility is to ensure development of its modules and risk the effective implementation of the management. We worked in close company’s running projects, to monitor cooperation with the suppliers the fulfilment of the company’s project and system integrator. commitments, and to support the business and operational activities within the company. He holds (Project Management Professional) PMP and Prince2 project manager certificates that demonstrate He also participates in the optimal filling his knowledge in the area of complex of positions while creating new project project management, as well as the teams, continuously tracking efficiency Scrum Master certificate. and optimisation in cooperation with HR. He oversees the project onset, including the setup of the communication between the realisation team and the customer, overtaking the project know- PAVOL TOMEK how and preparation of the technical CHIEF PROJECT DELIVERY OFFICER infrastructure. COMPANY foundation 2000 TIMELINE 2001 from an apartment to an office

first commercial application 2002

launch of the first big project first 50 employees 2004 2004 Slovak State Treasury Information system

relocation to new premises 2005

2008 first big international project for the State Treasury of the Republic of Serbia Page 20

Fiber TV, DWH and business solutions for Orange Page 19 Page 2011

annual turnover exceeds €10 000 000 for the first time 2014 2014 SEPA standards implementation to all financial projects

100 employees 2015

2016 opening our first regional branch

international projects Tieto, Ferratum Group, Lampiris 2017

more than 160 employees 2018 3 regional branches

the most significant modernisation of the State Treasury IS since 2004 2019 “ WE VIEWED INTERVIEW The pandemic and the shift to remote DR Before the pandemic, we used Did any technological trends emerge THE FIRST work has affected every aspect of the remote communication with colleagues from this situation? company’s operation. How did it impact from our various branches as well as the technologies you use? our foreign customers. Unfortunately, WAVE OF THE the pandemic made it such that we are DR Both the public and our clients unable to meet our customers in person. are becoming more interested in the DR When developing from home, We are overcoming this difficult period security of software solutions and the PANDEMIC AS we have to maintain efficient by focusing on two primary objectives: possibility of data theft and misuse. communication and regular coordination building trust with clients while We see this in an increased concern A STRESS TEST within our teams so that everyone has we cooperate on projects remotely, about prevention, which in turn affects access to all the information they need. and providing precisely defined rules how the clients approach software The pandemic didn’t affect our choice for evaluating project success as creative work. —ONE WHICH WE of technologies or our work model, in a remote environment. regardless of whether we work from home or the office. In the context of the pandemic, HANDLED Using suitable internal communication the trend of being online and building tools such as Slack is essential for good solutions that are platform-independent VERY WELL Regarding the collaboration technologies remote team collaboration. We introduced and accessible to as many users ” we use in the company, we viewed the Slack as a company standard long as possible is becoming very prominent. first wave of the pandemic as a stress before the lockdown, and it proved to test—one which our IT department be very useful. Thankfully by the time handled very well. We didn’t notice any we moved our operation to our home serious issues when switching to remote offices, we had already mastered many work. From an operations point-of-view, of Slack’s features and options. For we recorded an increased number of example, we used it for screen sharing, users on our largest enterprise solutions and we also paired it with productivity as well as smaller projects. But even with tools like Miro, Lucidchart, or Evernote.

this increased load, our solutions didn’t We also used Webex and MS Teams for Page 22 show any instability or delayed response. conference calls with clients. Page 21 Page

Was the new situation beneficial for Our experience confirms that the QBSW in some way? success of remote work management is greatly influenced by well-formulated task assignment and the effective use DR In some market segments, of diagrams and schemes to highlight the pandemic caused an increased technical solutions. These provide our demand for new software solutions. clients with an overview of the solution, I’m talking mainly about areas related the lack of which would significantly to sales and client communication. complicate our joint discussion. Our customers realised that they need to optimise some of their activities and communicate more closely with Did remote work affect productivity their clients. in any way?

Even though the restrictions related DR Many people think remote work to the pandemic have affected all is more relaxed and less complicated of us, I think we can agree that it has for the employee. However, it seems accelerated the transformation in current to me that remote work demands more workplace practices. It has moved us self-control and discipline. On the other towards greater flexibility in working hand, this can be rewarded by the from home or another remote location, saved time that would have otherwise so long as the employees can ensure been spent on commuting. that they have access to adequate internet service. I want to thank our colleagues for DALIBOR RAK making sure that the quality of our CHIEF TECHNOLOGY OFFICER How did the project teams cooperate work didn’t suffer during the pandemic, remotely? either during the development or the operation of our solutions. THE PORTFOLIO OF SERVICES OFFERED BY QBSW IS DIVIDED INTO THREE MAIN AREAS ENCOMPASSING THE CREATION OF SERVICES COMPREHENSIVE SOLUTIONS IN THE FIELD Software development. Any software, for anyone, OF INFORMATION SYSTEM according to our clients’ specific requirements. ANALYSIS, DESIGN, Since its establishment in 2000, our company has AND INTEGRATION: developed numerous high-quality IT products and services employed by a diverse group of users — some of whom might not know that the solutions come from our company. Page 24 Page 23 Page

1 COMPREHENSIVE CUSTOM SOFTWARE SOLUTIONS 2 MOBILE AND WEB APPLICATIONS

3 NEARSHORE OUTSOURCING “OUR SOLUTIONS COVER ALL OF OUR CUSTOMER’S REQUIREMENTS, AND THEIR QUALITY ENSURES THE EFFICIENT OPERATION OF THEIR INFORMATION SYSTEMS” We have been developing software across a range of expert services

since our establishment in 2000. based on the long-term experience Page 26 We manage all of the activities from of our consultants, analysts, developers, the detailed analysis of the customer’s testers, and project managers. Page 25 Page needs to the development and design of optimal architecture to testing, We have vast experience with implementation, and support during developing solutions that support the operation of our solutions. public finance management (budget preparation and management, At QBSW, we have extensive experience ex-ante control and public expenditure developing software for companies of management, bank account all sizes and across various industries, management, financial planning, including banking, insurance, and payment systems), as well as corporate healthcare in both the private and public finance management (creation and sectors. We are able to process even realisation of budgets, financial the most demanding requirements and planning and analysis, IS management satisfy customers whose expectations and reporting). All of our financial are not met by off-the-shelf software. management solutions are designed as COMPREHENSIVE open systems that can be customised Our clients’ goals for their custom and integrated with external systems. software solutions vary from streamlining CUSTOM SOFTWARE their company processes to reducing All of QBSW’s solutions are 100% their operating costs. Our software compatible with all international solutions range from applications for standards. SOLUTIONS small-and-medium-sized businesses through DWH/BI solutions to robust information systems that optimise the government administration’s activities. We provide activities that cover the software’s entire life cycle, including support in all phases of the software’s integration into the company’s system in such a way that the software becomes a tool for achieving our client’s unique goals. These solutions are executed At QBSW, we develop modern mobile resources for fast and personal and web applications for customers interaction with the customer. These from both the private and public mobile solutions display information sectors. Most of these applications tailored to specific user roles, which are either commercial, informational, allows displaying customised information or entertainment-focused. Commercial to each user (for example, manager, applications optimise our clients’ salesperson, financier, or IT specialist). business processes, while informational apps increase their decision- We know that sophisticated mobile making efficiency, enabling the applications also require extensive clients to achieve significant savings. backend structures, which is why Entertainment apps can contain social our solutions efficiently use existing networking features and various backend infrastructure and resources. gamification elements that motivate the user to frequently engage with We typically use middleware to the application. integrate multiple heterogeneous systems. Our comprehensive solutions Mobility is one of the technological also include access and identity priorities for business growth, as the management tools to enforce security daily use of mobile devices greatly for specific mobile owners and affects customer behaviour. In the form applications that interpret the desired of a mobile application, companies are information to many types of users within constant and immediate reach in various ways. of their user.

In addition to mobile apps available through App Store and Google Play, we also implement business applications for commercial clients that make company systems available on mobile MOBILE AND WEB platforms. Mobile access to company “MOBILITY Page 28 Page 27 Page APPLICATIONS IS A KEY PRIORITY FOR BUSINESS GROWTH ” “OUTSOURCING SERVICES FROM QBSW FOR SOFTWARE DEVELOPMENT AND TESTING NEARSHORE SERVICES ” OUTSOURCING

Nearshore outsourcing is a model Our testing services can help companies of outsourcing based on hiring increase their efficiency, eliminate errors the services of experts from nearby in their applications, and reduce any countries. It has enjoyed growing repair costs that may arise later.

popularity in recent years, and Page 30 companies are gradually starting Thanks to our extensive experience to realise that it is both efficient in this area, we offer testing services Page 29 Page and cost-effective to delegate some to our clients, whether it is functional of their internal activities and processes (acceptance, regression, or integration to companies that can perform them testing) or non-functional performance with better quality. and stress testing.

Outsourcing services from QBSW Nearshore outsourcing from QBSW starts primarily focus on software development with understanding the client’s vision, and testing services. In addition to then discussing their expectations with software development, we also offer one of our project managers. Next, implementation, post-implementation we prepare a detailed offer with support, system maintenance, process a cost estimate as well as functional analysis, business and technology and technical specifications. Once we analysis, consulting services, design come to an agreement, our team of and architecture of solutions, qualified and experienced specialists and comprehensive testing. will begin work on the solution. Competing for quality and talented experts in your domestic market can undermine your company’s long-term strategic vision. With QBSW, you can be assured of qualified experts with experience and market knowledge who will give their best to every project. Page 32

Page 31 Page BENEFITS OF NEARSHORE OUTSOURCING

LEGISLATIVE CLOSENESS CULTURAL CLOSENESS GEOGRAPHICAL CLOSENESS TIME LANGUAGE

While the legislative conditions Cultural closeness between your When outsourcing a project, there will When you are at work, your nearshore It goes without saying that you can in European countries differ in some country and the country where you are be times when your physical presence outsourcing team is also at work. If you easily communicate with us in English. respects, there is a far greater chance arranging your outsourcing is also very will be required. In this case, it is best need to deal with something urgently, With us, you can rest assured that that your business’s legislation will be important for your business. In terms if you don’t have to travel far. Slovakia you will solve the problem sooner with communication will be professional better understood by us than by of nearshore outsourcing, cultural is located in central Europe and is people who are in your time zone. and prompt, so there is virtually no risk a company from the other side similarity enables you to significantly relatively close to all European countries, You need your colleagues to be active of communication problems. of the world. reduce the risk of both the basic so you will avoid jet lag and save at work instead of disturbing them and more complex processes being as much time as possible. during their family dinner. misunderstood. “DURING OUR REFERENCES LONG-TERM COOPERATION, QBSW HAS ALWAYS BEEN A COMPETENT AND INDEPENDENT SUPPLIER FOR OUR MUTUAL CUSTOMERS.

We could always rely on them to meet Page 34 their deadlines and supply us with flawless and high-quality solutions even Page 33 Page while working on critically important systems.

I also appreciate their approach to problem-solving, which was very open, pragmatic, proactive, and with a clear effort to solve things at all times. Whether we worked on the delivery of extensive projects with a need for expert know-how or needed professional consultations, QBSW always proved itself to be a technologically capable, fair, and flexible partner that honours all agreements and cares about its clients. “

MICHAL ŠEVČÍK COUNTRY DIRECTOR DXC TECHNOLOGY SLOVAKIA When I came up with the idea My unit of Tieto has been working with In our development teams at Lampiris/ for the BooYang app, I had the project QBSW for three years with one short Total, we promote the combination well-thought-out from the business side. pause when we temporarily closed the of local and remote people that corporation for a few months. When collectively support a set of applications. there was another peak coming, QBSW In an Agile context, we need people However, I knew that I would need provided us with the team of experts who are technically skilled and human- a responsible business partner that (PO, Developer, Tester, Scrum Master, minded. will help my team with the technical Team Manager) again, which helped side and make sure that our app is us manage the situation. a revolutionary entertainment platform QBSW was one of the first partners that democratises the creative industry. that helped us make this model work QBSW has provided Tieto with a range successfully. They show their skills by of competencies in both backend and taking ownership of applications by QBSW, with its innovative and hands‐on frontend areas, covering Java, C#, .NET, proposing process improvements and approach, is exactly the partner that Angular and AngularJS as requested, participating in structuring initiatives. I needed to help execute my idea. completing them with a set of Test Although the QBSW team has many Automation competencies in Selenium, years of experience and extensive C# (our choice). knowledge, it keeps an open mind and is not afraid of new challenges. Communication and interaction are JULIEN GABRIEL on a professional level, which is DELIVERY MANAGER Thanks to the use of progressive something I can say about both the LAMPIRIS/TOTAL GROUP elements of gamification, machine top management of QBSW and the learning, and AI, together we have cooperation among the development mastered a unique challenge in the teams. When the mobile application for the world of social networks. We created Bratislava‐based hockey club HC Slovan an app that is attractive for our caught our attention, we decided to extremely demanding audience, seek out the company that developed it. and it enables talented artists to fulfil

their dreams. Page 36 RADOMIR GONEC That is how we got in touch with QBSW, HEAD OF DEVELOPMENT AND MAINTENANCE – SMART UTILITIES with whom we are currently cooperating Page 35 Page The people from QBSW are skilled, HEAD OF SYSTEM INTEGRATION AND VERIFICATION – SMART UTILITIES on two solutions—a system for planning creative, and reliable. I believe that TietoEVRY hockey events and an application for together with the marketers and people the assignment of game officials. from our start‐up, We contacted QBSW based on our positive experience from the past. QBSW’s approach to all our requirements When we started working on a web has always been very professional. application together, we thought it The project team has always been able WE CREATED would be a simple project. However, to advise us and recommend solutions during testing, we realised that together that have proven to work in practice. we could expand our solution and A DREAM TEAM make it much more advanced than we originally agreed on. Most of all, however, we appreciate the THAT WILL OPEN reliability, ability to cooperate remotely, and promptly respond to our requests. The QBSW team was very flexible, THE DOORS TO and they happily met our needs. Our satisfaction was more important for them than formal agreements. The result SUCCESS FOR MANY of our cooperation is the Semileas app, whose number of satisfied users keeps MARTIN ZOELLNER NEW TALENTS. on growing. We are looking forward TECHNOLOGY DIRECTOR to developing it further together. INTERNATIONAL ICE HOCKEY FEDERATION

JARO SLÁVIK DAVID PĚNIČKA CEO MEMBER OF THE BOARD BOOYANG SEMILEAS REFERENCES We contacted QBSW because we needed additional qualified software developers. It was necessary for them to quickly orient themselves in a new environment and get involved in the production mechanism of our department where we When we had the idea for an app for We approached QBSW because are developing software for the HC Slovan fans, it was clear to us we we needed a professional quality energy industry in the Nordic had a really tough “match” ahead of us. assurance (QA) team. We expected countries of Europe. But thanks to QBSW, the whole process professional services, we didn’t want to went smoothly. When we first had the pick people for the team one by one, app in our hands, we realised this was but rather get a whole professional QA QBSW provided us with a team something unique to be envied by other team to be deployed and integrated of reliable programmers and ice hockey clubs. into particular development project analysts who have greatly helped streams. us to achieve the goals within our organisation. More than ten thousand downloads show that HC Slovan fans are just QBSW offered us quality assurance as impressed and thanks to QBSW, services as an extension of our own QA When we needed to modify our app is a perfect goal. team. This has been expanded by an or solve any operational problems, additional service – management of the they always came up with the whole UAT environment. necessary level of proactivity and the effort to find a solution.

We are really happy with QBSW’s MILAN VAJDA professional approach and remote MARKETING DIRECTOR collaboration. The whole team was HC SLOVAN really driving the automation of testing WE CAN

even in a fairly complex environment. Page 38 We are also very satisfied with the account management. DEFINITELY Page 37 Page RECOMMEND Thanks to its unique collection QBSW is a company we knew we of paintings, Hotel Lomnica is a gallery could rely on and we can definitely that comes with accommodation. recommend working with them. QBSW TO QBSW has created the electronic version of this collection in the form of an application called Galéria EVERYONE. Lomnica. The application offers hotel guests the possibility to turn their stay into an artistic experience, and lets VLASTIMIL HOPJAN children discover games and education DIRECTOR OF CLOUD PRODUCT ENGINEERING in a fun way. This is a unique TietoEVRY CZECH application, letting our guests connect with art in an entirely new way, and we are delighted that it was QBSW who created it.

We really liked their approach, innovative perspective, and style DANIEL TELARIK of communication. TEAM MANAGER/PROCESS AUTOMATION, SFS, FIELDWORKER TietoEVRY CZECH

ZUZANA KOVAĽOVÁ GENERAL MANAGER HOTEL LOMNICA REFERENCES

Why did we choose to work with QBSW? We decided to cooperate with QBSW The thing we appreciate the most Together we were able to execute QBSW has quality, skills, knowledge, based on numerous positive reviews. about cooperating with QBSW is the our vision and build a new financial and professionalism which we could In a short time, they were able to flexibility of communication and the platform for Ferratum Group. I WOULD easily incorporate into our joint project design and execute several solutions personal approach of the company’s ventures, enriching our own service for our company, starting with custom management. Flexibility during ESPECIALLY LIKE delivery portfolio. software through a webpage to a unique resource scaling and the fact that I would especially like to highlight application for our customers that we they understand their client’s point the high professionalism of the team are currently implementing together. of view is the key factor contributing leaders and their willingness to listen TO HIGHLIGHT We chose QBSW to bring value to this contactor’s success. While and reflect our needs. I also appreciate to the implementation project of cooperating with QBSW, we know their skilful approach and commitment the FMIS information system for the Our cooperation has always been that we can always rely on them to resolving the problems and changes THE HIGH Serbian Treasury Administration. professional, practical, high quality, to quickly solve our non‐standard that arose during the project, as well We based our choice on their successful and with a personal approach from requirements and proactively support as the ability to quickly apply all the PROFESSIONALISM implementation of the information the beginning up until the delivery us during challenges connected to the necessary corrections. In the name of system for the Slovak Treasury, and of the final solution. development of our applications. Global IT Services and Ferratum Group, this choice made the overall solution we want to thank you and say that OF THE TEAM happen. We could always rely on we are looking forward to cooperating QBSW’s competencies, and so could QBSW’s solutions are always original The professionalism of their Java with you next year! our customers. and highly beneficial, which manifested development teams is very high. Their LEADERS itself in the measurable results of our quality rests mostly on professional company. skills and the ability to adapt, maintain AND THEIR The best part of our joint cooperation the key know‐how, and learn quickly. was that we could act as one and deliver as one during the whole project. WILLINGNESS I am convinced the word “quality” stands rightfully in QBSW’s name.

DIANA TURKOVIČOVÁ TO LISTEN AND Page 40 OWNER BEBE HAIR Page 39 Page REFLECT OUR

GORAN D. STEVANOVIC NEEDS. INFORMATION SYSTEMS ARCHITECT DXC TECHNOLOGY

Technological development always has its pitfalls. However, despite them, the quality of our cooperation with QBSW was very high. Its result is a unique product—a mobile application that is DO YOU LIKE very popular among our visitors. WHAT OTHERS SAY ABOUT US? EXPERIENCE OUR PROFESSIONAL Thanks to our cooperation and the SERVICES ON YOUR OWN philanthropic support of Mr Peter Paško, we managed to bring a unique QBSW.COM/CONTACT and progressive technology based on augmented reality to Bratislava.

ALLEN SERHAN HEAD OF FERRATUM GROUP PMO

LUCIA GUNIŠOVÁ DIRECTOR GALÉRIA NEDBALKA FINANCE AND INSURANCE SECTOR ALLIANZ TECHNOLOGY SE BLINNKER START-UPS ČESKOSLOVENSKÁ OBCHODNÁ BANKA DOCKITIN FERRATUM GROUP MAIA MD CLIENTS KOMERČNÍ BANKA QID COMPANY UTILITIES MBFS LAMPIRIS Our clients include companies POJIŠŤOVNA ČESKÉ SPOŘITELNY of all sizes from both the private TOTAL and public sectors. POŠTOVÁ BANKA WESTINGHOUSE RCPC BOOYANG OTHER SLOVENSKÁ SPORITEĽŇA BEBE HAIR TATRA BANKA DOPRASTAV VŠEOBECNÁ ZDRAVOTNÁ POISŤOVŇA PUBLIC ADMINISTRATION

DOPRAVNÝ PODNIK BRATISLAVA Page 42 FINANČNÁ SPRÁVA SR Page 41 Page MINISTERSTVO OBRANY SR EUSAHUB ŠTÁTNA POKLADNICA SR HC SLOVAN ŠTÁTNA POKLADNICA SRBSKEJ REPUBLIKY HOTEL LOMNICA TELECOMMUNICATIONS AND IT ASSECO IIHF DXC TECHNOLOGY MEDIREX GROUP IBM PLAZE ORANGE SLOVENSKO PPC TEAM SCLABLE PROXENTA SLOVAK TELEKOM ROZHLAS A TELEVÍZIA SLOVENSKA SWAN SEMILEAS TEMPEST TRANSPETROL TIETOEVRY 30+ MIEST A OBCÍ NA SLOVENSKU PORTFOLIO

“EVERY YEAR PUBLIC ADMINISTRATION TELECOMMUNICATIONS AND IT UTILITIES FINANCE AND INSURANCE SECTOR FINANCE AND INSURANCE SECTOR SLOVAK STATE TIETOEVRY LAMPIRIS FERRATUM VŠZP – GENERAL WE DELIVER TREASURY WORKFLOW GROUP HEALTH INSURANCE MANAGEMENT COMPANY Page 44

Page 43 Page NUMEROUS This is a comprehensive We are developing this We are developing backend We are preparing the This client is the largest information system designed information system to software systems for this ecosystem for this new health insurance company PROJECTS FOR for the Slovak State Treasury process data collected from Belgian energy company. modular information system, in Slovakia, and we have and its client organisations smart metering devices for We are working on multiple which contains bank modules, developed a mobile OUR CUSTOMERS in public administration. a client in the energy sector. simultaneous projects, customer administration, application that complements Its design handles very such as a core component DMS, mobile banking, and the gradual computerisation specific and complex financial In terms of technology, for risk evaluation and a web platform for our of services being undertaken ACROSS NUMEROUS processes and allows for this project brings us to the a self-billing module, while customer in an international at this company. integration with international BPM fields (Business Process using technologies such as banking environment. financial institutions, Management) and the need JAVA EE, GWT, ServiceMix, Thanks to this app, BUSINESS government administration to process a large volume of Camunda (a BPM tool), The information system insurance customers have support systems, and data. For the implementation Docker, and Ansible. is built on a microservice access to their complete economic software on the of this information system, architecture using the health profile at all times. SECTORS ” clients’ side. we formed a separate For this customer, we latest technological trends This profile contains their development team in have set up a dedicated in the field of application medical examination history, It meets the rigorous coordination with other implementation team that infrastructure and data as well as the history of their criteria for the accessibility, agile teams. works with other agile storage centres. The prescriptions and an overview performance, and security teams on the Lampiris side. implementation follows agile of preventive check-ups that of the whole system. This year, we added Drupal development procedures. they are eligible for. TIETOEVRY.COM developers to the team.

POKLADNICA.SK FERRATUMGROUP.COM VSZP.SK LAMPIRIS.BE

Information system iOS Android PORTFOLIO

OTHER OTHER OTHER UTILITIES TELECOMMUNICATIONS AND IT OTHER

BOOYANG PLAZE IIHF TOTAL BILLING TIETOEVRY SLOVAN ONECLOUD TESTING HOCKEY CLUB Page 46

The unique BooYang mobile The Plaze mobile application We have developed two We are developing TietoEVRY, a Finnish The mobile app HC Slovan Page 45 Page application connects combines a map with the custom solutions for the a solution that provides company, contacted us to Bratislava has been wildly promising talents with their features of a social network. International Ice Hockey billing services for the automate their OneCloud popular since its release audiences. It is a global It collects user location data Federation. The first is customers of the energy testing system. The system in 2016 – to date, more than platform where people from and allows them to discuss a system for planning giant Total. We are working we designed for TietoEVRY 20 000 fans have downloaded all around the world can the businesses and events hockey events which we on the implementation of works with a complicated it on two mobile platforms. upload videos and showcase in their area. are continuously expanding, a module that provides infrastructure in which several their talent in one of the while the second is an direct debit payments cloud systems on different The fans of HC Slovan available categories. Users The app is designed both application for assigning and its connection to the platforms must be integrated use the app to find all can vote and decide who for users who have already game officials. It can be accounting system. into a single working cloud the current info from their will become the next global visited these places and used to propose groups system. favourite club and get superstar. can rate them, as well as of game officials for specific an overview of all the current users who are looking events, approve and confirm TOTAL.COM At QBSW, we succeeded and planned events. This app The app has social for recommendations for their attendance, plan their in improving the processes has everything the fans need, networking features restaurants, bars, and other travel, and evaluate their in the regression testing from buying e-tickets to and uses elements such businesses in the area. performance. of this service. game schedules to detailed as gamification, machine statistics. learning, and AI that are Both these systems are built revolutionary in the creative PLAZE.ORG on Java and Angular. TIETOEVRY.COM industry. HCSLOVAN.SK

IIHF.COM BOOYANG.COM

Information system iOS Android PORTFOLIO

OTHER OTHER START-UPS OTHER OTHER OTHER

TRANSPETROL NEDBALKA DOCKitIN LOMNICA TOYOTA BEBE HAIR Page 48 The Incident Controll This mobile solution was The DOCKitIN mobile and The Galéria Lomnica mobile A client application for We designed this system is used for planning, developed for an art gallery’s web application allows application is designed for the owners of Toyota cars comprehensive IS for Bebe Page 47 Page monitoring, and managing custom tablet with the for document storage in the visitors of the Lomnica developed for mobile Hair, a network of Bratislava control processes for Android operating system. a modern secure archive, Hotel in Tatranská Lomnica, devices with the iOS and beauty salons. This solution the company’s pipeline It provides visitors with where data transmission is acting as a virtual gallery Android operating systems. serves as an expanded infrastructure. It displays information on artwork in encrypted in line with the guide. The application Its main functions offer CRM system with warehouse a list of reported incidents each area of the gallery. latest standards. gives detailed information service inspection booking, management and includes on a map, follows updates on artworks by prominent an overview of vehicles with a mobile app for salon to the incident solution The solution works as Thanks to its smart document painters such as Ján Hala, details of the performed customers with a loyalty process status, filters records an interactive search engine administration, it is a new Ladislav Mednyanszky, Martin service work, an overview scheme where customers by location, time, breakdown that allows the user to generation archive that frees Benka, and Milan Laluha. of planned maintenance can make an appointment, type, and importance, access information on the the user of the burden of and inspections, information check their point status, and changes their status. works they are viewing having to sort, store, and Its main functionality provides on current special offers by or use current offers and This application also features in the gallery. A painting save documents at home. information on each visual dealers and service stations, vouchers. We designed the access to a database of recognition technology allows Everything is handled by artwork upon scanning push notifications on service system using microservice locations where pipeline users to identify a specific DOCKitIN staff in an external a specific painting’s QR code. dates and vehicle collection, architecture, which enabled repairs have been performed, artwork. archive. A visitor can search for and much other information. us to satisfy all the client’s as well as a database of oil general information, similar requirements. pipeline sites, routes, and styles of artwork, news and lines with GPS coordinates NEDBALKA.SK DOCKITIN.COM individual works by author, PPCTEAM.SK and map geolocation. or locations of other paintings BEBEHAIR.SK in the hotel. Free educational games on both the iOS TRANSPETROL.SK and Android platforms in AppStore and Google Play store are an added value.

GALERIA.HOTELLOMNICA.SK Information system iOS Android PORTFOLIO

FINANCE AND INSURANCE SECTOR OTHER PUBLIC ADMINISTRATION PUBLIC ADMINISTRATION PUBLIC ADMINISTRATION PUBLIC ADMINISTRATION

POJIŠŤOVNA MEDIREX LAB IS FOR THE IS FOR THE TRACKING IS FOR THE INFORMATION ČESKÉ SPOŘITELNY MANAGEMENT OF APPLICATIONS MANAGEMENT SYSTEM FOR

OF REVENUE AND AND PROCESSING OF PUBLIC FINANCES THE MANAGEMENT Page 50 EXPENDITURE OF OF EXCISE STAMPS OF THE REPUBLIC OF CUSTOMS AND BUSINESS ENTITIES OF SERBIA TAX CONTROLS Page 49 Page

The Flexina native mobile We developed the This information system The information system This project is a public This information system application for iOS and Môj labák app for the is a virtual cash register is designed to record the finance management includes software applications Android acts as a practical company Medirex that for business owners that unique identifiers (excise information system for that monitor the activity of aid and a coordination tool operates a number of is available as a web stamps) of certain goods, the the Ministry of Finance customs officers, check cash for a network of external diagnostic laboratories. application (for PCs and verification of their validity, of the Republic of Serbia. vouchers, and verify duty sales representatives. The app informs patients laptops) and a mobile and any reports of suspicions stamps. QBSW was involved It simplifies work and saves about the results of the tests application (Android and of forgery. It digitalises the The project meets the goals with the implementation time by providing access they underwent in one iOS). It is a central back-office processes of printing, issuing, in the field of public finance of this solution, which to a knowledge base and of Medirex’s labs. application for the Financial distributing, and controlling management optimisation, computerises customs up-to-date information Administration of the Slovak the movement of excise supports Serbia’s financial and tax control processes on products, as well as After logging into the Republic acting as a central stamps. It contains modules policy goals, and enables the and enhances their individual client profiles and application, the patients database for controlling for managing the entire minimisation of the costs of efficiency. It ensures the policies. The application also can see the results of their revenue records by the excise stamp life cycle, from managing government debt. validity of duty stamps, the provides an overview of lab tests. Lab results are Financial Administration of printing to distribution (i.e., It ensures unified and more proper use of cash registers, which client needs to update organised into graphs and the Slovak Republic. It can to an alcohol or tobacco efficient government financial and the payment of taxes. their contract documentation tables that are easy to read, also be used for public producer) to disposal of flows and more transparent It also was designed to help or which client may be which saves the user a call verification of receipts. unused or faulty stamps. expenditure by individual prevent corruption among interested in a new product to the doctor or another organisations. the employees of state type. Using this solution, visit to the lab. institutions. the headquarters can directly FINANCNASPRAVA.SK FINANCNASPRAVA.SK communicate with individual MFIN.GOV.RS representatives and inform LABORATORNADIAGNOSTIKA.SK FINANCNASPRAVA.SK them of new service or product updates.

Information system FLEXI.CZ iOS Android PORTFOLIO

UTILITIES UTILITIES OTHER FINANCE AND INSURANCE SECTOR OTHER TELECOMMUNICATIONS AND IT

WaSABi RADIOLOGY PROXENTA RCPC SEMILEAS SCLABLE Page 52 For the Westinghouse Another system that we We are developing a system We are working on We developed the Semileas We are currently cooperating company, we developed developed for Westinghouse for client onboarding that database development app for the eponymous Czech with the Austrian software Page 51 Page a system for registering and allows for recording and consists of a back-office for the Raiffeisen Group’s company. It is a web company Sclable on the tracking the management of comparing the radiation for brokers and a web-based multinational Regional Card application through which development of a system individual waste types during levels measured at individual front-office for clients for the Processing Centre. For assisted living facilities, that automates the mortgage the closely monitored waste workstations. The system also Proxenta investment group. RCPC, we are developing nursing homes, or hospices approval process in a major disposal in a nuclear plant. monitors the nuclear plant’s We are working on an app a transaction core (DB, BE can order medical devices German bank. The system also compares waste disposal programs for both iOS and Android development, testing) on for their clients from the disposal plan with the and compares them with that the clients of Proxenta which four of our colleagues Semileas. The development is agile, actual amount of waste the disposal plan. can use to buy securities. work. and we are counting on disposed of. Solutions for IAM, CRM, and When developing the the possibility of long-term DMS will also be deployed application, we used cooperation and involvement WESTINGHOUSENUCLEAR.COM in subsequent deliveries. RI-RPC.SK technologies such as AWS, in further projects. WESTINGHOUSENUCLEAR.COM Vaadin, Java, or PostgreSQL.

PROXENTA.SK SCLABLE.COM SEMILEAS.CZ

Information system iOS Android PORTFOLIO

START-UPS FINANCE AND INSURANCE SECTOR FINANCE AND INSURANCE SECTOR

MAIA MD ALLIANZ – TATRA BANKA SLOVENSKÁ

POISŤOVŇA Page 54 Page 53 Page For the company QID, We developed a software We created a communication we developed a system for solution for planning working tool for Tatra Banka for selling modern, simple, and secure hours and managing the exclusive goods to private communication between movement of insurance banking clients. This mobile patients and doctors. The liquidators in the field. application for the iOS functionality of the solution It’s a simple planner for platform contains a catalogue includes video calls, voice inspections, working hours, of goods and enables calls, chat, an innovative and availability of liquidators communication with a private symptom checker, document to perform an inspection. banker. It also provides the sharing, scheduling, It provides a calendar with option to manage catalogue announcements, reports, the ability to accept or reject categories and contains and search for drugs and an inspection and add detailed information on pharmacies. The solution also detailed information on individual items. includes a web application, an inspection. a mobile application for doctors, and a mobile TATRABANKA.SK application for patients. ALLIANZSP.SK

MAIAMD.SK

FOR MORE PROJECTS , Information system CHECK OUT OUR WEBSITE iOS Android QBSW.COM/PORTFOLIO INNOVATIONS

We believe that innovations are an integral part of every successful company. The IT industry represents innovations, which is why QBSW continually modernises not only our processes and products but also the perspective from which we view our solutions. Page 56 Page 55 Page INNOVATIONS

We are aware of our responsibilities, and we are better at evaluating not only opportunities and successes, but also risks. We don’t think it’s possible to associate innovations with a single activity, which is why WE AT QBSW we innovate wherever we can. SEE INNOVATIONS AS CONSTANTLY DEVELOPING PROCESSES THAT

CANNOT STAGNATE Page 58 PRODUCTS WE USE WAY OF THINKING Page 57 Page We try to find the most suitable technology for every project We try to improve our company’s performance by constantly AND HAVE TO we work on. High-quality solutions are our priority, and we taking on new challenges. We have learned to overcome are comfortable using commercial tools as well as supported problems, but also to admit our mistakes and view them open-source products. as opportunities for further improvement. We try to be a source of inspiration for others. We follow our competition’s BE PRESENT successful projects and we are happy to praise them for good REALISATION AND SAFETY performances. THROUGHOUT THE The comprehensive services we offer range from analysis to COMPANY PROCESSES design to operation to testing. We are continuously improving our flexibility and innovating the way we manage the tools COMPANY. we work with. Our solutions are continually adhering to global We continually try to optimise all the processes that have standards in terms of both technology and security. an impact on our company’s operation. From employee benefits to new technologies that we regularly deploy into practice, innovations are a part of our company culture. IN EVERY PROJECT. OPENING NEW MARKETS Distance is not an issue for us. We deploy solutions in Central IN EVERY Europe, but we are also expanding our activities to Western Europe and the USA. APPLICATION. SOLUTIONS WE OFFER FOR EVERY CLIENT. At QBSW, we offer personalised software solutions. We develop them to be able to run either via the cloud or on-site at the customer’s location. QUALITY COMES FIRST ISO 20000-1 – IT SERVICES IN ALL PROCESSES MANAGEMENT

ISO 9001 At QBSW, we have implemented The planning, arrangement,

an Integrated Management System implementation, operation, monitoring, Trading name of SN Registrars (Holdings) Ltd 8327 (IMS) that we developed based on the assessment, and improvement of the requirements of several international services we deliver forms the basis of standards. They are the basis for all this standard. This standard establishes of our IMS documentation, including the procedures for implementing the ‘IMS Handbook’, ‘IMS Policy’, new and amending existing IT and company directives for all our services, including procedures for

projects and departments. the administration of configurations, ISO 14001 changes, release, and deployment.

Trading name of SN Registrars (Holdings) Ltd 8327 ISO 9001 – QUALITY MANAGEMENT ISO 27001 – INFORMATION SECURITY MANAGEMENT

INTEGRATED By implementing a quality company- wide management system, QBSW is Our implementation of information

committed to permanently providing security management is based on ISO 27001 MANAGEMENT services in line with customer the requirements for its creation, requirements while accommodating implementation, maintenance, and Trading name of SN Registrars (Holdings) Ltd 8327 other relevant regulations. Customer continuous improvement specified SYSTEM satisfaction is our primary goal, in this standard. Information security and its achievement is supported by risks are continuously assessed, and an efficient and continuous improvement appropriate corrective actions are UALI D Q TY system. Management of individual specified for certain selected risks. VE SC O H R E processes and their interrelations P M P SNR E

A An IT company’s successful strategy is not clear is in line with our quality policy. Page 60 INDUSTRIAL SAFETY ISO/IEC 20000-1 CERTIFICATION Page 59 Page in terms of timeline, as demand for services changes ISO 10006 – QUALITY according to client requirements and the overall MANAGEMENT IN PROJECT MANAGEMENT In addition to the above certificates, QBSW holds the Industrial Security economic climate. A clear strategy is therefore UALI D Q TY Certification issued by the National VE SC O H R E impossible to define for the entire lifetime of the We have applied quality management Security Authority for receiving P M P SNR E to our company’s projects in line with classified information with a ‘Secret’ A company. It needs to be varied so that the company this standard. Planning, organisation, degree of classification and for ISO/IEC monitoring, management, informing, transferring and creating classified 20000-110006 reinforces its market position while at the same time and if necessary, adoption of corrective information with a ‘Confidential’ actions, is required to meet the degree of classification. completely meeting customer requirements. defined project goals.

ISO 14001 – ENVIRONMENTAL MANAGEMENT “A CLEAR STRATEGY The purpose of this standard is to identify and regulate the environmental IS IMPOSSIBLE impact of the company’s activity. It allows a survey of relevant environmental impact and lays down TO DEFINE the rules for waste disposal and communication with the competent supervisory bodies and authorities. FOR THE ENTIRE LIFETIME OF THE COMPANY ” PARTNERSHIPS MEMBERSHIPS

FIIT SLOVAK-AUSTRIAN CHAMBER OF COMMERCE

As a silver partner, we put great emphasis on our cooperation with the We are a member of the independent Faculty of Informatics and Information Slovak-Austrian Chamber of Commerce, Technologies. which encourages commercial and economic relationships between Slovakia and Austria. DELL

GERMAN-SLOVAK CHAMBER We are one of the Dell EMC partners, OF INDUSTRY AND COMMERCE which are global experts from the field of technology. We are a member of the German-Slovak Chamber of Industry and Commerce, IBM which encourages economic relationships between Slovakia and Germany.

As a business partner of the IBM

company, we are a part of the worldwide AMCHAM Page 62 network known as IBM PartnerWorld. Page 61 Page We are a member of AmCham, MICROSOFT one of the most active foreign Chambers of Commerce or business communities in Slovakia. We are one of the MAPS partners of Microsoft. ITAS

ORACLE We are a member of the IT Association of Slovakia interest group. We are a gold partner of the software company Oracle and a part of their OPN partner network. PPP

DXC TECHNOLOGY We are a member of the non-profit NGO Partnerships for Prosperity, which focuses on creating public-private We are a preferred partner partnerships. of the DXC Technology company.

SLOVAK.AI

We are one of the partners of the Slovak Research Center for Artificial Intelligence. Our company has engaged TECHNOLOGIES in research and development projects for many years. At QBSW, operating systems open the gates to all They have a high innovation Our goal is to maintain platforms. Our experts are trained for all widely used detailed knowledge and platforms, including: potential and bring added value in all sectors of the application of globally { Linux \ RHEL ; HP-UX # Microsoft Windows [ Kubernetes & Docker } recognised technologies economy. The system of We use database systems not only as storage for structured research, development and that guarantee the creation data but also as a source for large volumes of data that need to be processed. We select the most widely used platforms innovation is the essential pillar of modern and reliable from our portfolio: solutions for information and to boost competitiveness and { Oracle Database 12c # PostgreSQL + Microsoft sustainable economic growth communications systems. SQL Server & DataStax ; Cassandra ! Mongo DB < Elastic Search } in Slovakia and the EU. Widely recognised No application servers built on Java technology are obstacles to us. Our portfolio features both commercial solutions as Since May 2020, we have technologies and tools enable well as quality open-source products capable of meeting the requirements of the most demanding client: us to develop innovative, been implementing a scientific { Weblogic Applicaton Server (Oracle) [ research project in cooperation

dynamic, and powerful WebSphere Application Server (IBM) { JBOSS Page 64 applications. Application server /* Apache Tomcat \ Jetty } with the Slovak Technical Page 63 Page Object-oriented analysis and design are natural to us, University in Bratislava. using the following techniques: The project is called Research { UML and the Enterprise Architect tools # in the field of blockchain Archimate & Oracle’s CASE tools } technology connected to Development platforms/programming languages: online payment services, code: { Spring : Spring Boot $ J2EE “ EJB > JPA & PL/ SQL @ Hibernate < Quartz + Angular JS ? React JS ; 313022U641. The project is Apache Wicket !! JSF [ JSP = Web Services SOAP . co-financed by the European Kafka ( Apache \ Camel * Web Services REST ) JMS # HTML5 ] XML / JSON & Jasper reports ( Tableau Regional Development < .NET > ASP.NET ) Microsoft Visual C++ @ C# ; Python } Fund under the Integrated

Mobile applications: Infrastructure Operational Program. { Android native development @ Kotlin ; iOS native development # Swift > Appcelerator Titanium }

Automating our activities — functional testing, SCIENCE AND performance testing, deployment and source code quality control is something we want to continue improving in. RESEARCH MARKETING CHECK OUT THE

At QBSW, we consider the quality QBSW YOUTUBE of our outputs to be the best marketing. We concentrate mainly on satisfying the needs of our customers, who always CHANNEL come first.

But we know that marketing is important, so we develop it in both the online and offline environments.

As for social networks, our company is active on Facebook, Instagram, and LinkedIn, where we frequently add updated information. We use these tools to speak to new clients “ WE KNOW THAT MARKETING and communicate with our clients in Slovakia and abroad. Communication via IS IMPORTANT, SO WE Instagram also successfully helps us to recruit new employees. As for the offline realm, we concentrate primarily on DEVELOP IT IN BOTH events and company promotion in the press, but we don’t leave out billboards or bulletins either. THE ONLINE AND OFFLINE We also regularly publish a newsletter ENVIRONMENT ” to inform employees about the activities Page 66 that took place at the company. We are planning to meaningfully develop our Page 65 Page marketing activities on other platforms. At QBSW, marketing is not just a tool to raise awareness of the company’s attributes, it is also a way of showing talented IT experts that they should join us. Our potential grows with skilled people.

DOWNLOAD OUR BROCHURE “WE ARE FULLY AWARE OF THE IMPORTANCE OF MAINTAINING AND BUILDING FAIR RELATIONSHIPS WITH ALL PARTICIPATING SOCIAL PARTIES IN AND RESPONSIBILITY OUTSIDE THE COMPANY ” Page 68

We view corporate social responsibility We support them in their personal Page 67 Page as a natural, voluntary commitment. growth and education, but also in sports It is an essential part of our support and a healthy lifestyle. We respect the for IT education, and we are engaged ethical principles of business, the fair in projects that help young people show treatment of customers, and transparent off their skills in this area. competition.

At QBSW, we pursue a policy of equal We are concerned about the opportunities and we are careful not environment, and our environmental to discriminate in any way against policy dictates that we comply with and any group of existing or potential spread the principles of environmental employees. protection, which includes limiting the wasting of resources. CODE OF ETHICS 6 Our vision is to be a moral partner 9 whose success depends on the LEGALITY satisfaction of customers, employees, 2 suppliers, companies, and shareholders. We comply with the laws of the WORKING CONDITIONS HELPFULNESS Slovak Republic, as well as all 8 We perceive it as our duty to adhere AND RESPECT FOR the standards and regulations We create conditions for work to our Code of Ethics and its principles, CUSTOMERS AND related to our business. We pay OPENNESS, based on mutual satisfaction which express the main legal and ethical SUPPLIERS taxes properly. We use software COMMUNICATION, and trust between the employee aspects of our business behaviour and licenses in accordance with AND MUTUAL RESPECT and employer. All work is give us guidance on how to behave. We appreciate every customer, the law and with our business performed voluntarily, without Integrity, reputation, and the trust of 1 and we always put their contracts. Every employee The management of the discrimination and with the aim all concerned are our most important satisfaction first. We respond adheres to the relevant legislation company respects the opinion of building strong and long-term values, and it is the duty of each one EMPLOYMENT to new demands in a helpful and internal company regulations. of each employee and creates working relationships. We offer of us to protect them. RELATIONS manner and always strive to a space for his or her fair and fair job evaluation, opportunity offer unique solutions. We value open expression. We provide for growth, and support for both All employees of the company are Our employees are the partnerships based on mutual accurate and unbiased work-related and non-work- obliged to act in accordance with this greatest asset of our company. respect and responsibility. information. We approach all related activities. Code of Ethics to create a respectful We aim to provide our Our customers can rely on us employees equally following the and trustworthy working environment. employees with a safe and being honest and respectable. principles of equal opportunities Forced labor and child labor secure working environment and gender equality. We respect is forbidden in the company. to prevent accidents and 7 religious, political, cultural, and The company does not tolerate injuries. Employees are expected sexual freedom, and we do not it in any form, not even for its to behave fairly and with QUALITY tolerate gender, racial, ethnic customers and suppliers. appropriate mutual respect AND RELIABILITY discrimination, or degrading in regardless of their position any form. We all respect each

or status. Both the employees A responsible and reliable other and treat each other Page 70 and the company itself must 5 approach is expected of each courteously and with respect. act according to the company’s employee to maintain the smooth Page 69 Page regulations and applicable laws. COMPETITIVENESS operation of the company, and we consider it to be crucial for Competitiveness is the key success. We work in accordance 12 3 to our growth, and our free with our best knowledge and business system depends abilities. We guarantee the high ENVIRONMENTAL CONFLICT OF INTEREST on it. The company respects quality of each of our activities. IMPACT competitive companies as 11 The company supports any a natural part of a transparent We observe a policy based on personal efforts that do not 4 business environment and RESPONSIBILITY IN the environmental legislation and endanger our business activities understands the importance SALES AND MARKETING protection of the environment. and our trustworthiness. We POLITICAL SUPPORT of integrity within our We maintain our technological always do our best to avoid AND BRIBERY professional relationships, In the fields of sales and equipment in a state of maximum situations that may result in including with our competitors. marketing, we support activities ecological safety. Our goal is a conflict between our personal Personal support of a political Since certain information cannot 10 leading to the creation and to satisfy our customers’ needs interests and the interests party on behalf of the company be provided to competitors, protection of the company’s with a minimum impact on the of our customers, suppliers, (money, services) is forbidden. we do not speak to competitors reputation. We communicate environment—for example, or shareholders. We are cautious It is forbidden to engage with about prices, internal and HEALTHY AND SAFE the description, benefits, price by minimizing our production in every situation, whether real public officials to gain influence sensitive details of products, WORKING ENVIRONMENT as well as all other aspects of of waste or proper recycling. or expected, at work or beyond, or to maintain a business deal. services, marketing, personal the services we offer with the that might result in an opportunity It is forbidden to provide and confidential or classified We create and maintain emphasis on clarity, unambiguity, to discredit the confidence and or accept financial donations, information. a working environment that is and completeness. integrity of our company. loans, or gifts of an inappropriate conducive to the health and safety nature, or of disproportionate of our employees. We support value to promote business, activities that promote a healthy as it could compromise QBSW’s lifestyle in the field of diet, sports, reputation as an ethical company. and exercise. We care about the All negotiations must be in full fulfilment of all safety requirements Our Code of Ethics compliance with the law. and will provide regular updates about them. is based on the values ​​of our company. ACTIVITIES

We consider it necessary to engage in projects that are meaningful, helpful, and bring people together. We seek to provide a fresh view of social matters in all of our events and activities. Q-CHALLENGE MARIATÁLSKY ŠTVANEC SLOVAKMAN 226

At QBSW, we also regularly organise internal or team We have prepared a fitness programme Although this year wasn’t very eventful This year at the Slovakman 226 event, for our employees in cooperation with in sports, our colleagues couldn’t miss QBSW was represented by our triathlete building events that strengthen the bonds the Cvičisko fitness centre (which is the Mariatálsky štvanec race. Lukáš Felis. It was his second Ironman located in our building). Triathlon, which he finished with a great in an already strong team. Our team competed in the relay race time of 10:12:59. After three months of hard training, and finished in third place. the participants had their body He finished 50th overall and 19th among composition, strength, and stamina Slovaks, while 211 competitors completed measured against their starting baseline, the triathlon. and we are pleased that many of our colleagues continue the programme after the competition finished. Page 72 Page 71 Page

FIIT – SILVER PARTNER TP CUP ITAS

We consider our cooperation with the The prestigious TP Cup competition In cooperation with VŠEMVS, ITAS Faculty of Informatics and Information gives Master of Science students the is organising Ukrainian-Slovak study Technologies at the Slovak University opportunity to showcase their abilities programs that address the lack of of Technology to be an important part by creating unique solutions to IT specialists in Slovakia. Thanks to of our activities. a problem associated with their area this project, we have two Ukrainian of study over two semesters. interns who are improving both their programming and language skills at QBSW.

IT JUNIOR GALA INTERNET ON An annual event of the Slovak We host a regular competition for information and communications schoolchildren in blogging, graphic technology community. design, design of websites, and applications for smartphones and the web. THE MOVE Employee expertise is an important SOCIAL PROGRAMME asset. We recognise the importance of continuous improvement, professional growth, and possibilities for self- Our social programme is full of various fulfilment for our employees — in fact, financial and non-financial benefits, at QBSW we emphasise them as one including: of the company’s basic values. It is essential for us to take care of our employees’ health and safety. non-traditional outdoor team building events

NO DISCRIMINATION company-wide and project-centred events QBSW maintains a policy of equal opportunities and seeks to manage its selection, assessment, and compensation events for the families of our employees process so that it doesn’t discriminate against any group of current or potential employees. We maintain the gifts for corporate and personal same policy anti-discrimination policy anniversaries (Christmas gifts, weddings, HUMAN in relation to our clients. births of a child, work anniversaries, etc.) WE LOOK AFTER extra days off for years worked RESOURCES OURSELVES TOO at the company

Employee benefits at QBSW do not just catering fully paid by the employer mean financial benefits, but also benefits in the form of meal cards

of non-financial nature in the form Page 74 of personal growth, self-fulfilment, relaxation, and a balanced lifestyle. hydration in the workplace, regular fruit

Page 73 Page Human resources management at QBSW includes We provide employee benefits in these days a fair approach to clients, the company’s ethical key areas:

code, and resolving and improving any problems on-site massages that arise within the company. EDUCATION

Our employees attend both internal HEALTH PROGRAMME and external language courses, professional training, and conferences to expand their qualifications, both We offer regular flu vaccinations at home and abroad. and a free health care programme at a renowned healthcare company after 10 years with us. We also organise SPORTS various medical examinations in the workplace. We give our employees the ability to go “QBSW to the gym, sauna, and use a swimming pool with a coach. We also support them in taking part in running events MAINTAINS and offer them the possibility to use the MultiSport card which can be used for relaxation, not just sports. A POLICY OF EQUAL OPPORTUNITIES WITHOUT DISCRIMINATION” TOWARDS A GREENER AND MORE SUSTAINABLE EUROPE

ENVIRONMENT At QBSW, environmental policy plays (for example, by adequately labelling

a vital role in responsible customer our waste bins). We have significantly Page 76 service, our modern work environment, reduced plastic waste by replacing and balanced realisation of investments. bottled water with pitchers with tap Page 75 Page The protection of the environment and maintaining For us, ecological growth means water, and we are trying to digitise our developing integrated policies that business processes as much as possible competitiveness on the global market do not have support an environmentally sustainable to reduce paper waste. Houseplants framework of operation. help us make our work environment CYCLING to be mutually exclusive. more pleasant and keep the air in our Environmental responsibility is a part offices cleaner. We also support our of our innovations, which we carry out employees by creating good conditions TO WORK without the loss of competitiveness. for those who use bicycles and kick Our goal is to continually improve scooters for transport. EVENT people’s quality of life.

CYCLING TO WORK FROM RECYCLING TO COMPANY PROCESSES Our employees regularly take part in the Cycling to Work event, during which As part of our environmental policy, we highlighted the need for more eco- our company observes and spreads friendly means of transport. the principles of environmental protection and reducing the wasting of The goal of this event is to support resources—not just inside the company, the development of permanently but externally, too. QBSW management sustainable mobility in towns. We aim seeks to satisfy customers’ needs with to motivate local authorities to create minimum impact on the environment. high-quality and safe conditions for bicycle transport, encourage employers At QBSW, we encourage all of to create conditions for secure our employees to contribute to bicycle storage at their premises, and environmental protection as much as encourage employees to use a bicycle they can. We lead them to reduce their to commute. consumption of materials and waste, as well as engage in proper recycling 2014 2015 2016 2017 2018 2019 FINANCE

REVENUES (€)

5 535 790 10 086 704 8 532 245 7 710 389 10 823 388 12 643 132 “ZUZANA HAS BEEN WORKING WITH NUMBERS PROFIT (€) FOR THE LAST 27 YEARS, 18 OF 303 915 418 128 177 776 146 374 385 889 2 468 616 THESE IN THE FIELD OF INFORMATION TECHNOLOGY ” Page 78

ASSETS

Tangible fixed assets Receivables Financial fixed assets Accruals 26 % 86 %

62 % 78 % 51 % 59 %

28 % 19 % 2 934 712 4 922 869 3 777 166 4 741 130 8 021 923

LIABILITIES

37 % Capital Economic result in the current and previous years Payables and reserves 23 % 28 % Other 27 % ZUZANA SZABOVÁ CHIEF FINANCIAL OFFICER 30 % 45 % Zuzana attended Business Academy, 69 % specialising in business informatics. 64 % 37 % 54 % She has worked at QBSW since 2002 47 % and has been Chief Financial Officer 3 126 158 4 718 159 3 333 594 4 822 932 9 277 945 since 2016. Return 2014 2015 2016 2017 2018 2019 ROA – return on assets (%) 9,54 14,25 3,61 3,85 8,00 30,39

ROE – return on equity (%) 33,93 31,89 15,56 16,52 28,34 72,32

ROS – return on sales (%) 5,49 4,14 2,08 1,89 3,56 19,50

EBITDA QBSW, a.s. (€) 487 694 715 971 449 060 415 449 730 235 3 363 484

Liquidity

Quick liquidity ratio 0,36 0,59 0,85 0,35 0,11 0,01

Current liquidity ratio 1,24 1,70 1,23 1,49 1,30 2,01

Overall liquidity ratio 1,33 1,70 1,23 1,49 1,30 2,02

Activity

Assets turnover 1,7 3,4 1,7 2,0 2,2 1,6

Maturity of receivables 117,2 53,7 53,8 109,5 122,4 192,9

Maturity of payables 133,5 48,6 142,31 95,81 102,22 96,56 QBSW, a.s. profit and loss account 2014 2015 2016 2017 2018 2019 Revenues from sales of goods (€) 0 17 912 12 128 20 556 4 444 16 949

Costs of procurement of goods (€) 0 18 235 11 905 19 639 4 440 17 363

Production (€) - -

Revenues from sales of own products and services (€) 5 535 790 10 086 704 8 532 245 7 710 389 10 823 388 12 643 132

Production consumption (€) - -

Added Value (€) 2 800 952 3 704 490 3 549 857 3 849 681 4 825 401 8 358 904

Personal expenses (€) 2 277 166 3 018 258 3 078 472 3 390 391 4 090 923 5 027 196

Fixed assets depreciation and adjustments (€) 73 125 134 619 182 318 169 302 203 467 233 366

Economic result of economic activity (€) 423 596 584 787 286 984 255 544 532 641 3 137 137

Expenses interest (€) 5 497 8 715 12 844 26 620 13 027 18 278

Income interest (€) 5 824 6 792 7 064 0 0 0

Economic result of standard economic activity (€) ------Page 80 Economic result of non-standard economic activity (€) ------

Economic result for an accounting period before tax (€) 414 896 579 429 260 962 219 527 513 741 3 111 840 Page 79 Page Economic result for an accounting period after tax (€) 303 915 418 128 177 776 146 374 385 889 2 468 616 Balance sheet 2014 2015 2016 2017 2018 2019 Assets (€) 3 184 946 2 935 067 4 923 502 3 803 946 4 823 740 8 122 714

Fixed assets (€) 335 500 481 189 644 871 519 388 533 582 660 649

Intangible fixed assets (€) 6 882 5 305 3 728 2 151 827 0

Tangible fixed assets (€) 325 733 475 884 67 248 513 291 532 718 644 179

Financial fixed assets (€) 2 885 0 3895 3946 37 16 470

Current assets (€) 2 738 837 2 314 204 4 159 923 3 092 237 4 093 833 6 909 995

Inventories (€) 200 476 355 633 654 600 39 467

Long-term receivables (€) 0 0 0 0 82 010 61 324

Short-term receivables (€) 1 802 298 1 507 902 1 276 435 2 351 075 3 681 863 6 782 646

Financial accounts (€) 736 063 805 947 2 882 855 714 382 329 360 26 558 COOPERATION WITH Accruals (€) 110 609 139 674 118 708 192 321 196 325 552 070 THE AUDITING COMPANY Liabilities (€) 3 184 946 2 935 067 4 923 502 3 803 946 4 823 740 8 122 714

Equity (€) 895 833 1 311 076 1 142 398 1 120 823 1 361 804 3 413 544

We have been cooperating with Z+M Capital (€) 33 200 33 200 1 000 000 1 000 000 1 000 000 1 000 000 auditing company since 2005. It rates Equity funds (€) 10 158 10 158 10 158 10 158 10 158 10 158 QBSW as responsible in fulfilling its Revenue reserves (€) 0 0 0 0 0 0 obligations towards its employees, the Economic result of previous years (€) 605 257 909 172 500 1 387 2 289 2 378 government, and other institutions. Economic result of current year (€) 303 915 418 128 177 776 146 374 385 889 2 468 616 The company has accounting directives Payables (€) 2 243 815 1 591 989 3 760 676 2 674 246 3 461 151 4 709 170 in place, updated in accordance with the Reserves (€) 72 372 106 994 93 760 124 596 149 827 367 046 law and judged by the auditing company. Long-term payables (€) 118 260 120 043 208 944 128 344 137 661 264 623 This is a big plus that contributes to the improvement and efficiency of our Short-term payables (€) 2 053 183 1 364 952 3 377 557 2 057 520 3 074 454 3 395 785 company’s accounting processes. Short-term financial assistance (€) 0 0 0 0 0 0 Bank loans (€) 0 0 0 363 786 99 209 681 716

Accruals (€) 45 298 32 002 20 428 8 877 785 0 “WE ARE AWARE OF MAINTAINING SECURITY FAIR RELATIONSHIPS AND WE MANAGE THEM IN LINE At QBSW, we are fully aware At the same time, our company has WITH THE IMS” of the importance of maintaining undertaken to manage continuity of and building fair relationships with all activities to prevent interruptions to participating parties both inside and operation activities and protect critical outside the company, and we manage company processes against the impact them in accordance with the Quality of serious failures and information Management Integration System. system accidents. In the unforeseen event that this does occur, we will Our company places a great deal of ensure their timely recovery so that emphasis on the timely payment of all company data security is not under

obligations arising from this relationship. threat. Page 82 This concerns all fees, taxes, and contributions to government institutions, QBSW holds the Industrial Safety Page 81 Page obligations arising from supplier-client Certification issued under reference and other business relationships, and SP-OBP-1655-56/2020-A by the National obligations towards company employees. Security Authority for receiving classified The company is registered in the information with a ‘Secret’ degree of Commercial Register maintained by the classification and for transferring and Public Procurement Office of the Slovak creating classified information with Republic under reference 2020/5-PO- a ‘Confidential’ degree of classification. E4982. QBSW has a relatively large number of key workers and experts with valid The company hereby declares that NSA Certifications for ‘Confidential’ it is not pursuing any legal proceedings and ‘Secret’. nor is it the subject of any legal proceedings concerning any of The company has also obtained the relationships mentioned above. a certificate for receiving classified Information security is declared by information of a foreign power within adhering to the requirements introduced the EU with a ‘Confidential’ degree by the information security system of classification. according to the ISO 27001 standard and is reflected in company processes so as to preserve confidentiality, integrity, and availability of all information. CONTACT

+421 258 100 311 [email protected] QBSW.COM FOCUS ON WHAT’S IMPORTANT AND LEAVE THE REST TO QBSW. BRANCHES INNOVATIONS WELL BRATISLAVA ŽILINA BANSKÁ BYSTRICA NITRA QBSW, a.s. QBSW, a.s. QBSW, a.s. QBSW, a.s. DONE Prievozská 6 Veľká Okružná 38 Hviezdoslavova 18 Hollého 10 Bratislava Žilina Banská Bystrica Nitra 821 09 010 01 974 01 949 01

Slovak Republic Slovak Republic Slovak Republic Slovak Republic

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