Closing the Gaps in Seniors’ Care
A Guide To Public and Private Services For Slocan Valley Seniors May 2021 Also available on-line: www.kb.fetchbc.ca
This Seniors’ Resources Guide was Developed and Funded by:
Trail FAIR Centre Society
Interior Health Authority
Disclaimer:
This guide lists a number of publicly funded (government & non-profit) and privately operated, for-profit, services.
However, please note that we are NOT able to endorse or recommend specific services listed in this guide. While many publicly funded services are externally evaluated and required to meet rigorous standards, we strongly suggest, prior to hiring a privately funded service provider, that references be checked and clear agreements made re fees, service expectations, and so on.
For more information, go to the Better Business Bureau of Mainland BC website: www.bbb.org/mbc or phone: 1-888-803-1222
FOR MORE DETAILED INFORMATION about a wide variety of services and resources in the Kootenay Boundary (KB) region go to the Kootenay Boundary FETCH website: www.kb.fetchbc.ca Note: Seniors Directories for all 8 KB sub-regions posted on website
To SUGGEST additions, changes and corrections for future editions Contact: Ann Godderis: 250-364-2326 - ext 5046 / [email protected]
April, 2021 The COVID-19 pandemic has meant changes to many of the services and programs listed in this Seniors’ Directory.
Because of the ever-changing situation, we strongly recommend always phoning first before going to an office or other location so as to find out for sure how the service is currently being offered.
Some services are still offering in-person appointments but some are utilizing telephone, “zoom” or other virtual means to connect. A few may lend out devices to assist with on-line participation and others may provide one-to-one help with learning how to use these new tools.
In the Directory, the services that are temporarily closed or on-hold as of the beginning of March are marked with this symbol: X The situation could change over the next few months – It’s best to phone to check.
For information about COVID-19, vaccinations, supportive provincial services & etc:
Call 1-833-838-2323 or go online www.getvaccinated.gov.bc.ca/s/ for Vaccine registration. Open 7am to 7pm, 7 days / week
Call 1-877-740-7747 or go online www.interiorhealth.ca for vaccine information, to book a COVID-19 test and for other health care information. Phone line open 8am to 7pm, 7 days / week
Call 811 to talk to someone at HealthLinkBC or go online to www.healthlinkbc.ca for COVID-19 health information and links to current BC government programs
Non-health COVID questions? Call:1-888-COVID-19 (1-888-268-4319
Slocan Valley Seniors: May 2021
Contents: Page: Abuse / Crisis / Emergencies.……… ……………………………1 - 2 Drug Stores / Pharmacies………………………………………… 2 Food / Meal Services………...……………………………………..3 Foot Care…………………………………………………………….. 4 Fraud / Financial………………………………………………….... 4 Government Services / Advocacy / Support ….……….…...… 5 Health Care Services: General Information ………………….. 6 Health Care Services: Interior Health (IHA) …………………... 7 - 8 Health Care Services (Non-IHA): Mobile……..………………... 8 Health Care: Support / Navigation / Complaints……………... 9 Health: Hearing Tests / Hearing Aids………………………….. 10 Health / Medical Equipment & Supplies………………………...10 Home Safety………………………………………………………… 11 Home Services ………………..……………………………………. 11 Hospice / Grief / Caregiving ……………………………………... 12 Housing / Residential Accommodation ……………….…….… 12 Libraries……………………………………………………………... 13 Recreation / Adult Education ………………………………….… 13 Seniors’ Social Groups & Associations……………………..… 13 Support / Info Lines / Groups for Specific Conditions………. 14 - 17 Transportation…………………………………………………...…. 18
Slocan Valley Seniors: May 2021
ABUSE / CRISIS / EMERGENCIES Emergency (Ambulance, Fire, Police) 911 Interior Crisis Line Network, West Kootenay Boundary Region 1-888-353-2273 Call 24/7 for information about community services, assistance, support in a crisis, or concerns about the safety of another senior
Seniors Abuse & Information Line (SAIL) www.seniorsfirstbc.ca 1-866-437-1940 8am to 8pm, 7 days a week, excluding statutory holidays Speak to a trained professional about senior abuse or mistreatment & be referred to an appropriate resource TTY 1-855-306-1443
Concerns re Possible Elder Abuse or Neglect: Report to: Adult Abuse & Neglect Report Line Mon-Fri: 8:30am–4:30pm 1-844-870-4754 Mental Health & Substance Use, Elder Services 250-505-7248 New Denver RCMP: includes Winlaw & Village of Slocan 250-358-2222 Nelson RCMP for rest of Slocan Valley 250-352-2156
Nelson & Area Elder Abuse Prevention Program 250-352-6008 Nelson & District Seniors’ Coordinating Society Centre 719 Vernon St Elder Abuse Prevention Manual www.nelsonelderabuseprevention.ca
Victim Assistance Services: RCMP Victim Services 250-354-5196 Provide victims of crime & tragedy with crisis intervention, emotional support, practical assistance, information on the justice system, court 1-800-563-0808 orientation and referrals to community resources. (after office hours)
Community Based Victim Services www.advocacycentre.org 250 -352-5777 A program off the Advocacy Centre: 521 Vernon Street Provides victims of sexual assault, family violence or historic abuse with crisis intervention, emotional and practical assistance, information on the justice system, court orientation & referrals.
Nelson Sexual Assault Response Team Trauma informed confidential Kootenay Lake Hospital 250-352-3111 support and services Community Based Victim Services 778-463-5275
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ABUSE / CRISIS / EMERGENCIES (continued) Stepping Stones for Success Emergency Shelter 250-352-9876 816 Vernon Street; Open 24/7. Safe shelter & support
For Women: Nelson Aimee Beaulieu Transition House: 24/7 confidential 250-354-4357 services & safe shelter from domestic abuse www.servicesfyi.ca Nelson Women’s Outreach Program: information, practical 250-352-3504 support, referrals, and other services for women experiencing abuse Castlegar Safe Homes & Outreach Programs www.cdcss.ca 250-365-2104 o Crisis response, support & temporary safe shelter for women victims of violence; Contact Castlegar Community Services
DRUG STORES / PHARMACIES All accept phone-in renewals; Does NOT deliver to Valley unless specified Columbia River Pharmacy 1002 Columbia Ave,Castlegar 250-365-0001 Nelson Clinic Pharmacy 405 Hendryx Street 250-352-3121 Drop off at Winlaw Mini Mart (250-226-7282) Thur or Fri
Nelson Remedy’sRx 737 Baker Street 250-352-0022 Possible to arrange drop off to Slocan Village Market (250-355-2211)
New Denver Community Pharmacy 309 6th Avenue (local delivery) 250-358-2500 Possible to arrange drop off to Slocan Village Market (250-355-2211)
Pharmasave 685 Baker Street, Nelson (order by Thurs noon for delivery 250-352-2316 Fri pm to Winlaw Mart or Slocan Village Market) 1128 3rd Street, Castlegar 250-365-7813 Safeway Pharmacy 211 Anderson, Nelson 250-352-9710 1721 Columbia Ave, Castlegar 250-365-7141 Shoppers Drug Mart 1116 Lakeside, Nelson 250-352-7268 1502 Columbia Ave, Castlegar 250-365-5888 Simply Shoppers Pharmacy 117 – 1983 Columbia Ave, Castlegar 250-365-3400 Walmart Pharmacy 1000 Lakeside Drive, Nelson 250-352-7842
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FOOD / MEAL SERVICES FOOD BANKS Slocan Valley Food Cupboard www.wegcss.org 250-355-2484 W.E. Graham Community Services, 1001 Harold St, Slocan Village Open to those living between Slocan Village & Playmor Junction Food Bank open: 1st and 3rd Thursday of each month: 10am-3pm Delivers in the Slocan Valley:Thurs 3- 5pm: phone by Monday to book
MEAL PROGRAMS Seniors’ Luncheon 250-355-2484 4th Thursday of the month; Because of COVID lunch is delivered Phone & leave message to set up delivery time Provided by W.E. Graham Community Services Society 502 Harold Street, Silvery Slocan Social Centre, Slocan City & Royal Canadian Legion Branch 276
FROZEN MEALS Dinners at Home Low cost, nutritious, frozen meals which can be re-heated at home Have to preorder, pay and pick up an order of several meals at a time o Jubilee Manor 500 Beasley St W, Nelson 250-352-7053 o Talarico Place 709 10th Ave, Castlegar 250-304-1269 o Slocan Health Centre New Denver 250-358-7804
Other Frozen Meals Suppliers: Grocery Stores Slocan Valley Co-op 3024 Highway 6, Slocan Park 250-226-7433 Slocan Village Market 519 Harold Street, Slocan 250-355-2211 Evergreen Natural Foods 1290 Highway 6, Crescent Valley 250-359-7323
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FOOT CARE
Dr Alumbaugh Podiatrist http://drdanapodiatry.com Clinic location: 1686 2nd Ave, Trail: Mondays & Thursdays 250-364-1516 Janet Bruce 250-365-3926 Heather Griffiths 250-777-4337 Nelson Foot Care www.nelsonfootcare.ca Amy Veale 250-352-9767 Stacey McCarty 250-551-3338
FRAUD / FINANCIAL
Banking Contact your Bank or Credit union to set up services such as Automatic Deposit, Bill Paying, Internet, Telephone Banking.
Better Business Bureau of Mainland BC www.bbb.org/mbc 1-888-803-1222 Provides a number of services including information about a business, scam warnings and receiving complaints. Open: Monday to Thursday; 9am - 3pm; 24 hour automated line
Credit Counselling Canada www.nomoredebts.org Kelowna Office 1-888-527-8999 Free credit & debt counselling & personal budgeting services
Police: Contact for any concerns re possible financial abuse: New Denver RCMP (includes Winlaw & Slocan Village) 250-358-2222 Nelson RCMP ( for other communities in SlocanValley) 250-352-2156 Canadian Anti-Fraud Centre re any scams or suspected fraud 1-888-495-8501
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GOVERNMENT SERVICES / ADVOCACY / SUPPORT Advocacy Centre 521 Vernon Street, Nelson www.advocacycentre.org 1-877-352-5777 Help with disability benefits, tenants’ rights, welfare appeals, etc.
BC Housing Subsidy: Shelter Aid for Elderly Renters (SAFER) 1-800-257-7756
A rent subsidy for low income people over 60 www.bchousing.org
Employment & Income Assistance Office 566 Stanley Street 1-866-866-0800 For persons under 65 requiring income support
Kootenay Seniors 709A Vernon Street www.kootenayseniors.ca 250-352-2708 Offers a range of information, programs and coordinated services for area seniors including an online seniors’ services database
Community Volunteer Income Tax Program Free tax filing services in March & April for those living on low incomes Nelson & District Seniors Coordinating Society 719 Vernon St 250-352-6008 Castlegar Community Services 1007 2nd St 250-365-2104
Nelson & District Seniors Coordinating Society 719 Vernon St 250-352-6008 Open: Tuesday to Thursday; 10am to 3pm; Phone before coming in Services include Information, support, advocacy & form completion for many federal & provincial government programs www.nelsonseniors.ca
SeniorsBC www.seniorsbc.ca Website offers a comprehensive summary of health care and other services for seniors & includes the on-line Seniors’ Guide
Service BC Centre (Government Agent/Access Centre) 250-354-6104 310 Ward Street; Monday to Friday: 9am - 4pm; Closed for COVID-19 cleaning 10:30-10:45am; 12:30-1pm; 2:30-2:45pm Forms, information, licences & assistance applying for a wide variety of BC government services and programs.
Service Canada Centre Chahko Mika Mall, 1125 Lakeside Drive 1-800-622-6232 Forms, information & assistance re a variety of federal government services & programs including CPP, OAS & GIS. Fill in an online service request form at www.canada.ca or by phone A response & possible appointment will be given in 2-3 days
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HEALTH CARE SERVICES: GENERAL INFORMATION Advance Care Planning www.gov.bc.ca/advancecare Website provides links to the planning document “My Voice” & information on planning re future care, support and other needs
Ambulance Billing Services Info Line: Monday to Friday: 9am - 4pm 1-800-665-7199 Health Insurance BC www2.gov.bc.ca/gov/content/health 1-800-663-7100 Medical Services Plan, PharmaCare & Fair PharmaCare Forms and other information also available at the Service BC Centre in Nelson (see Page 6)
HealthLinkBC Toll-free 811 Navigator or Nurse: 24 hours / 7 days a week Dietician or Exercise Professional: Monday to Friday: 9am-5pm Pharmacist: 7 days a week: 5pm-9am Information and links to services: www.healthlinkbc.ca Special Line for Hearing Impaired persons: Toll-free 711 Information & referrals to COVID-19 related issues and services
Nidus Personal Planning Resource Centre & Registry www.nidus.ca Comprehensive online information, forms & support for all aspects of Advance Care Planning, including creating a Representation
Agreement which enables an individual to legally authorize others to act on his/her behalf re health & personal care
Office of the Seniors’ Advocate Information & Referral Line 1 - 877 -952-3181 Monday to Friday: 8:30am - 4:30pm Offers BC Seniors information about and referrals to relevant services and programs Website offers a comprehensive summary of services for seniors and includes the on-line Seniors’ Guide: www.seniorsadvocatebc.ca
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HEALTH CARE SERVICES: INTERIOR HEALTH (IHA) HOSPITALS / URGENT CARE Kootenay Lake Hospital 3 View Street, Nelson 1-866-352-3111 Slocan Community Health Centre, 401 Galena, New Denver 250-358-7911 Kootenay Boundary Regional Hospital Hospital Bench Road, Trail 1-866-368-3314
GORDON ROAD WELLNESS CENTRE 905 Gordon Rd, Nelson 250-352-1401 Home Health Services Central Intake / Assessment 1-800-707-8550 Nursing care and self-management teaching Nelson Home Health 250-352-1401 for chronic and acute conditions. Ambulatory Care Clinic visits by appointment. Palliative care and navigation with support for families.
Case Management for seniors and families to assess needs and develop care plans. Services include Home Support, Adult Day Program, Facility Respite, Advanced Care Planning and reviewing eligibility for Assisted Living and Residential Care.
Home Support Services Central Intake /Assessment 1-800-707-8550 Nelson Home Health 250 - 352 - 1401 A scheduled, subsidized service (income dependent) providing simple meal preparation, help with managing personal health care needs, caregiver respite & palliative home support. Does NOT include bulk meal prep, cooking, housekeeping, driving, shopping, etc Home Support Scheduling 7 days/week: 6:30am - 8pm Phone only for clients already receiving services 1-877-964-3417
See page 11 Home Services and page 12 Hospice for additional services
NELSON HEALTH UNIT: 2nd Floor, 333 Victoria Street, Nelson Mental Health & Substance Use (MH&SU) Services 310-MHSU (6478) Elderly Services Case Manager offers assessment, support, groups & or other services specifically for seniors and caregivers Nelson Office 250-505-7248 Optional to use easy-to -remember single access 310# or office #
Public Health / Promotion & Prevention Services 250-505-7200 Provides a wide range of public health services for all ages
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HEALTH CARE SERVICES: INTERIOR HEALTH (IHA) MEDICAL LABORATORY Kootenay Lake Hospital Laboratory 3 View St., Nelson Lab # 250-354-2325 Preferable to Book online www.labonlinebooking.ca or by phone 1-877-740-7747 Limited walk-in service available Mon – Fri: 8am to 4:30pm
Slocan Community Health Services Laboratory Lab # 250-358-7911 401 Galena Avenue, New Denver Book online www.labonlinebooking.ca or book by phone 1-877-740-7747 Appointments preferable but limited walk-in services available: Lab Hours: Tues, Wed & Fri, 8am – 11:30pm
RESPITE / DAY PROGRAMS Respite Services An assessment must be completed by Home Health staff. A fee based on income may be charged. Intake/Assessment 1-800-707-8550 At home, or short stays at a care facility Nelson Home Health 250-352-1401
See Page 11: Home Services for providers who may offer respite
HEALTH CARE SERVICES (NON-IHA): MOBILE Community Paramedic Program: www.bcehs.ca/our-services A free BC Emergency Health Services program serving isolated seniors in the entire Arrow & Slocan Lakes Area Offers home visits, health assessments, referrals, basic care Referral required from doctor, home health or community nurse
Kootenay River Mobile Dental Hygiene: www.krdh.ca Andrea 250-304-5754 Private in-home service offering dental hygiene services for those with challenges and difficulties getting to a dentist’s office.
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HEALTH CARE: SUPPORT / NAVIGATION / COMPLAINTS INTERIOR HEALTH (IHA) Aboriginal Patient Navigator Kootenay Boundary Area 250-304-5621 Assists in the early identification of Aboriginal patients’ needs and participates in discharge planning. Helps to ensure care is culturally 250-304-1259 specific and ethno-sensitive (Office)
IHA Patient Care Quality Office Assists patients through the complaint process with regard to care they have received from Interior Health To register a complaint call the central office in Kelowna: 1-877-442-2001
Kootenay Lake Hospital Social Work Department 250-354-2394 Provides psychosocial care for hospital patients and their families, 1-866-352-3111 including adjustment counselling, support, practical assistance, advocacy and referrals to local and provincial resources.
OTHER Mental Health & Substance Use Consumer, Family & Peer Support Trail FAIR Society www.trailfair.ca Lisa 1-877-364-2326 A Kootenay Boundary wide regional program providing support, Ext 225 education & resources to individuals (and their families) with long term mental health & substance use (addiction) concerns.
Office of the Seniors’ Advocate 1-877-952-3181 Monday to Friday: 8:30am - 4:30pm Offers BC Seniors information and referrals to relevant services Receives feedback concerning seniors’ issues Website offers a comprehensive summary of services for seniors and includes the on-line Seniors’ Guide: www.seniorsadvocatebc.ca
West Kootenay Boundary Caregivers Support Cara 1-888-212-2337 Education, resources, caregiver support http://wkbcaregiver.org/
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HEALTH: HEARING TESTS & HEARING AIDS All Offer free hearing screening for seniors Connect Hearing: 259 Baker Street, Nelson www.connecthearing.ca 250-354-4949
Kootenay Hearing Aid and Audiology Clinic 1-888-467-4496 4-425 Columbia Avenue, Castlegar; www.kootenayhearingclinic.com
Dynamic Hearing Solutions 105 - 518 Lake Street, Nelson 250-352-5932 www.dynamichearingsolutions.ca 105-1444 Columbia Ave,Castlegar 1-877-426-0079
HEALTH / MEDICAL EQUIPMENT & SUPPLIES Drug Stores / Pharmacies: Several carry medical supplies & equipment. (See Page 2)
Health Equipment Loan Program (HELP) Nelson 903 B Nelson Ave. (Mon, Tues, Thu, Fri) 10am - 1pm 250-354-4456 Castlegar 1250 A 26th St. (Mon to Thu) 11am - 2pm 250-365-3911 In both locations: A wide variety of medical equipment for up to 3 months Call to confirm times and open days By donation: Needs a referral from a health care professional
Kootenay Columbia Home Medical Equipment 1-866-515-7772 130-630 17th Street, Castlegar www.kchomemedical.ca Rents and sells a range of medical equipment
Personal Emergency Response Systems/ Medical Alarms Kootenay (Philips) Lifeline www.lifeline.ca Rhandean Lacktin 1-888-832-6071 Ext 7032 LifeSentry: Installed by Accura Alarms 1638 2nd Avenue, Trail 1-888-364-5808
Respiratory Services: Testing & equipment Independent Respiratory Services Call for an appointment 1-877-365-6952 o www.irscanada.ca 806 Vernon Street Nelson 875 Columbia Avenue Castlegar
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HOME SAFETY Police Responds to seniors’ safety concerns, financial & other abuse o New Denver RCMP (includes Winlaw & Village of Slocan): 250-358-2222 o Nelson RCMP ( for other communities in Slocan Valley): 250-352-2156 Canadian Anti-Fraud Centre re any scams or suspected fraud 1-888-495-8501
BC Rebate for Accessible Home Adaptation (BC RAHA) 1-800-257-7756 Previously known as Home Adaptations for Independence (HAFI) BC Housing funds low income seniors or persons with disabilities (or their landlords) for home adaptations so they can continue living safely in their own home or rental unit. www.bchousing.org/BC-RAHA
HOME SERVICES May include one or several of: Health & Personal Care, Housekeeping, Laundry, Meal Preparation, Respite, Shopping, Transportation, Yard Care, etc
Dreamgarden Home Help Services (serves lower Valley) Liz 250-226-0088 Interior Health Home Support Services: See page 7
Spectrum Home & Family Care www.spectrumcares.ca 1-833-983-9898 Trixie’s Cleaning & Junk Removal www.trixiecleaners.ca 250-365-9313
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HOSPICE, GRIEF, CAREGIVING Hospice Services For those who need end-of-life care or with a life-limiting illness. Offers needs assessment & trained volunteers for support & respite Nelson & District Hospice Society www.nelsonhospice.org 250-352-2337 Serves the Slocan Valley including, Winlaw New Denver Hospice Society: serves the Village of Slocan 250-358-7298
Nav-CARE Program 250-352-3331 Offered by the Kalein Hospice Centre in Nelson Support for adults living with chronic illness, increased frailty, and social isolation living the Slocan Valley (Playmor Junction to Hills) Trained volunteers are matched with the person and their family for regular friendly visits to navigate through changes and challenges, find appropriate resources and information, build social connections, and help them engage in what makes life feel meaningful
Bereavement BC Helpline Monday to Friday: 9am to 5pm 1-877-779-2223 www.bcbereavementhelpline.com
Family Caregivers of BC Support Line: Mon – Fri: 8:30am to 4pm 1-877-520-3267 Education, resources, caregiver support . www.familycaregiversbc.ca
HOUSING / RESIDENTIAL ACCOMODATION INDEPENDENT (UNASSISTED) RENTAL HOUSING; PRIVATE PAY SAFER Rent subsidies may be available from BC Housing (see Page 5 ) Passmore Lodge, 3650 Old Passmore Road www.svhousing.ca 250-226-7136 Operated by the Slocan Valley Seniors Housing Society [email protected]
Slocan City Suites 709 Hume St, Village of Slocan www.svhousing.ca 250-226-7115 Contact the Slocan Valley Seniors Housing Society Ext 1 [email protected]
Note: Other residential options including assisted living & long term care are listed in Nelson & other Seniors Directories posted on KB FETCH
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LIBRARIES
Slocan Community Library 710 Harold St www.slocanlibrary.ca 250-355-2355 Will deliver books to homebound residents within the Village.
RECREATION / ADULT EDUCATION Columbia Basin Alliance for Literacy: www.cbal.org Sayre 250-226-6949 Free computer literacy classes for adults & other programs
Passmore Lodge 3650 Old Passmore Road www.svhousing.ca 250-226-7136 X A variety of fitness, health related and other programs for seniors offered from October to April.
Slocan Valley Recreation Office: Back of the Slocan Park Hall 250-226-0008 Go to www.rdck.bc.ca & click on “Recreation” to view the Slocan Valley Leisure Guide which includes activities, groups and services
Slocan Fitness Centre 710 Harold Street, Village of Slocan 250-355-2355 W.E. Graham Community Service Society Learning Centre 250-355-2484 1001 Harold St, Slocan Village; www.wegcss.org Free access to computers; Volunteers can offer assistance
SENIORS’ SOCIAL GROUPS & ASSOCIATIONS X Passmore Seniors Citizens Association Branch 116 Jean 250-226-7758 Passmore Hall, 3656 Old Passmore Road
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SUPPORT / INFORMATION LINES / GROUPS for SPECIFIC CONDITIONS Call for information and / or for a local support group OR call 811 (HealthLinkBC see pg 6) Addictions / Substance Use Alcohol & Drug Information & Referral Line (24/7) 1-800-663-1441 Alcoholics Anonymous www.bcyukonaa.org o For current information about AA meetings in the KB Region 250-352-3391 Al-Anon: List of area meetings: www.bcyukon-al-anon.org 1-888-425-2666 Mental Health & Substance Use Services, Nelson 250-505-7248 Narcotics Anonymous Helpline 1-855-562-2262 Nar Anon Family Group www.naranonbc.com for mtng info 1-604-878-8844 Quit Now: smoking cessation program & info www.quitnow.ca 1-877-455-2233 Smoking Cessation Program: Talk to a local pharmacist
ALS (Amyotrophic Lateral Sclerosis) Society www.alsbc.ca Help Line: Monday to Friday; 7am - 4:30pm 1-800-708-3228
Alzheimer & Dementia Helpline: Monday to Friday: 9am - 4pm 1-800-936-6033 Alzheimer Society of BC www.alzheimer.ca/bc Alzheimer West Kootenay Resource Centre Ruth 778-774-2133 o Call or check the BC website for information about resources, 1-855-301-6742 local support groups, workshops & other support services
Arthritis Society www.arthritis.ca Helpline: Mon to Fri: 9am-4pm 1-800-321-1433 BC Interior Office: Kelowna 250-868-8643 Contact either number for resources, information, dates of local workshops and names of local volunteers who can offer support.
Bereavement BC Helpline www.bcbereavementhelpline.com Helpline: Monday to Friday: 9am to 5pm 1-877-779-2223 Brain Injury Kootenay Brain Injury Ass’n Room 3 – 1250 26th St, Castlegar o Contact for schedule of regional activities www.kootenaybia.ca 778-460-4500 o Participants need a referral from Interior Health Acquired Brain Injury Services (Interior Health) Intake: 1-800-707-8550 o Office in Castlegar & District Health Centre 250-304-1262
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SUPPORT / INFORMATION LINES / GROUPS for SPECIFIC CONDITIONS Call for information and / or for a local support group OR call 811 (HealthLinkBC see pg 6) Canadian National Institute for the Blind (CNIB) www.cnib.ca 1-800-563-2642 Support & services to help with vision loss Kelowna office 250-763-1191
Cancer BC Cancer Agency: Cancer Care for the Southern Interior 1-888-563-7773 o 399 Royal Avenue, Kelowna,: www.bccancer.bc.ca o Prevention, screening & early detection, diagnosis & treatment services, Pain & Symptom management clinic, support & community programs, research & education Southern Interior Rotary Lodge 2251 Abbott Street, Kelowna 250-712-2203 o Offers a safe, supportive, reasonably priced lodge for cancer patients while accessing treatment at the Cancer Centre Canadian Cancer Society www.cancer.ca 1-888-939-3333 o Information & Support Line open: Monday to Friday: 9am - 6pm Caregiver Support Caregiver Support Group Aaron 250-505-7265 o Elderly Services, Nelson Mental Health & Substance Use West Kootenay Boundary Caregivers o Provides education, resources, information & other Support Line 1-888-212-2337 support for caregivers. http://wkbcaregiver.org/ Direct Line 250-505-4272
Chronic Disease Management Chronic Disease Management & Prevention Program 250-352-3111 o Kootenay Lake Hospital offers comprehensive support and Ext 7441 information programs for chronic diabetes, heart and liver disease. Self-Management Program www.selfmanagementbc.ca 1-866-902-3767 o A free 6 week program (on-line & in communities) offering info & teaches skills to manage various chronic health problems.
Chronic Pain Management & Local Resources List of local care providers https://kb.fetchbc.ca/service.html?i=1407
Crohn’s & Colitis Foundation of Canada www.crohnsandcolitis.ca 1-800-513-8202
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SUPPORT / INFORMATION LINES / GROUPS for SPECIFIC CONDITIONS Call for information and / or for a local support group OR call 811 (HealthLinkBC see pg 6) Deaf & Hard of Hearing www.wavefrontcentre.ca 1-888-736-7391 Wavefront Centre for Communication Accessibility TTY 1-604-736-2527
Dental: West Kootenay Community TEETH Clinic 250-352-3543 Lower cost dental care for those living on a low income Applications & Registration available at the Seniors Coordinating 250-352-6008 Society, 719 Vernon Street Every 1st and 3rd Thursday 10am-12 noon
Diabetes See Chronic Disease Management Program (page 14) for local access to support and information Canadian Diabetes Ass’n Info & Support 10:30am – 9:30pm 1-800-226-8464 o BC Regional Office www.diabetes.ca 1-800-665-6526
End of Life / Palliative Care Nelson & District Hospice Society www.nelsonhospice.org 250-352-2337 Serves the Slocan Valley as far as, & including, Winlaw New Denver Hospice Society: serves Village of Slocan 250-358-7298
See Hospice: page 11 for more details re available services Home Health Services (IHA) (page 7) 250-352-1433
Fibromyalgia & Chronic Fatigue Syndrome ME/FM Society of BC www.mefm.bc.ca 1-888-353-6322
Heart See Chronic Disease Management (page 14) 250-352-3111 Heart & Stroke Foundation www.heartandstroke.ca BC Office 1-888-473-4636
Kidney (Renal) Disease Kiro Kidney Care & Clinic: Psychosocial support, Intake 1-800-707-8550 Referrals, info and resources for non-hospitalized patients Clinic 250-364-6270 Kidney Foundation of Canada: www.kidney.ca Offers a peer support phone group “Kidney Connect” 1-800-567-8112
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SUPPORT / INFORMATION LINES / GROUPS for SPECIFIC CONDITIONS Call for information and / or for a local support group OR call 811 (HealthLinkBC see pg 6) Lung (Respiratory) Disease BC Lung Association www.bc.lung.ca 1-800-665-5864 Private Respiratory testing & equipment (page 10)
Lupus Society (BC): www.bclupus.org 1-866-585-8787
Medication Concerns: HealthlinkBC Pharmacist:7 days/ wk: 5pm-9am 811 Mental Health Canadian Mental Health Association-BC www.cmha.bc.ca 1-800-555-8222 CMHA “Bounce Back”: Resources help adults with symptoms of 1-866-639-0522 depression and anxiety. Doctor’s referral needed for some, but Online Program available to all: www.bouncebackonline.ca Here To Help: www.heretohelp.bc.ca Comprehensive website with resources & links to information re specific mental health illnesses, substance use & eating disorders Nelson Mental Health & Substance Use Elderly Services 250-505-7248 Mental Health & Substance Use Regional Consumer & 1-877-364-2326 Family Support Trail FAIR Centre, 2079 Columbia Avenue Ext 231 Alzheimer/Dementia Support Information: (page 13)
Multiple Sclerosis Society of Canada Lonnie 1-800-268-7582 Phone or see website for support & info www.mssociety.ca Ext 7259
Nutrition: Call the HealthLinkBC Dietician Monday to Friday: 9am-5pm 811
Parkinson Society of BC www.parkinson.bc.ca 1-800-668-3330 Website has valuable information including education, supports & exercise programs Nelson Area Support Group contact 250-229-2366
Scleroderma Association of BC www.sclerodermabc.ca 1-888-940-9343
Stroke Recovery Ass’n of BC https://strokerecoverybc.ca/ 1-888-313-3377 Website offers many online groups and activities via zoom Support Group for stroke survivors & caregivers in Nelson Marg 250-354-4453
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TRANSPORTATION MEDICAL APPOINTMENTS Health Connections www.bctransit.com/west-kootenay 1-855-993-3100 Provides accessible transportation to medical appointments Ext 4 Need to phone in advance to arrange pickup Hope Air www.hopeair.ca 1-877-346-4673 Free air travel provided to low income Canadians who must travel to obtain non-emergency specialist medical care.
Travel Assistance Program (TAP) www.health.gov.bc.ca/tapbc Reductions on some carriers (eg Pacific Coastal) for eligible BC residents who must travel for non-emergency specialist care. After referring doctor completes form, phone for confirmation #: 1-800-661-2668
West Kootenay Volunteer Driver Program Michelle 1-877-304-2990 For medical appointments only; Cost varies by distance
REGULAR / DISABILITIES BC Bus Pass Program www.buspass.gov.bc.ca 1-866-866-0800 For low income seniors & persons with disabilities
Glacier Cabs Taxi Service 250-354-1111 HandyDART www.bctransit.com/west-kootenay 1-855-993-3100 For those unable to use regular transit because of a disability Ext 3 Register & Book through W.K. Transit: Mon – Fri: 8am – 4pm
Kootenay Seniors Transportation Program Leslie 778-463-5247 Volunteer drivers in the W.Kootenay www.kootenayseniors.ca
Mountain Man Mike’s Bus Service www.mountainmanmikes.ca 778-382-7729 Kaslo to Vancouver Sat & return Sun; Book online
West Kootenay Transit Services www.bctransit.com/west-kootenay 1-855-993-3100 Bus schedules and information
Silver City Stagelines www.fritztravels.com/ Book online or phone 250-512-1385 Daily (Sun to Fri) return trip between Nelson and Kelowna.
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