Citation Mustang Technical Review Team Mustang April 2017

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CUSTOMER SERVICE Citation Mustang Technical Presentation TEAM MUSTANG Housekeeping Citation Mustang

Please Set Communication Devices to Vibrate Mode

THANK YOU! Concurrent Sessions Citation Mustang

• 560 XL/XLS/XLS+ Technical Review − Cypress Room 8:00 – 10:00 • General Aviation Safety & NTSB Most Wanted − Birch Room 8:00 – 10:00 • Rockwell Collins PL21 & Fusion Updates, Field Issues & Obsolescences − Cedar 8:00 – 9:00 • Premier/Beechjet Pilot Round Table − Maple 8:00 – 9:00 • 650 Technical Review − Oak 8:00 – 9:00 • CDMS & LinxUs Updates − Osage 8:00 – 9:00 • Interactive Demos with 1View & Customer Portal Premier / Beechjet Pilot Round Table − Walnut 8:00 – 12:00 • Meet My GM − Hyatt Upper Gallery 8:00 – 12:00 • Hanger Talks − Eagle Ballroom 8:00 – 3:00 Inspection Authorization Credit Citation Mustang

Technical Presentations Worth IA Credit Technical Support Citation Mustang

Office Hours: 7:00 am – 5:00 pm Central Standard Time Jeff Bowen [email protected] Team (316) 517-5490 Mustang/Mustang

Michael Bryant Team Mustang/Mustang Jessica Busse Team Mustang/Mustang Manager (316) 517-5458 Team Twilight Technical Support Citation Mustang

After Hours Support Team

Hank Weyland Don Sweet Monday – Thursday Jessica Busse Monday – Thursday 2 PM – Midnight Manager 10 PM – 7AM CST Team CST Mustang/Mustang John Moody Carl Fischer /Pilot Services Friday- Sunday Friday – Sunday And After Hours 7 AM – 7 PM 7 PM- 7 AM CST CST CST NBAA Technical Committee Citation Mustang

Dave Quale Director of Maintenance Poet, LLC

Chairman 500-Series NBAA Technical Committee NBAA Technical Committee Citation Mustang

• Dave Quale – Poet • Mark Werner – CBL & Associates Management • Dick Abernathy – Commerce Bank • John Bell – JB Aviation • Mark Chaney – Coca Cola Bottling Company Consolidated • Lance Ferguson – Commonwealth Eye Surgery • Michael Herman – Bear Air • Rich Pickett – Personal Wings, Inc • James Schmidt – Amway Aviation • Andy Shafer – Scottsdale Hangar One • Mike Strickland – Delhaize America • Patrick Taylor – Southwest Gas Corporation • Pat Welch – West Star Aviation, ALN • Chuck Zahnow – Duncan Aviation, BTL NBAA Technical Committee Citation Mustang Textron Aviation Support Citation Mustang

• Register and Login For Updates WWW.TXTAVSUPPORT.COM – Pilot Notices

– Technical Updates

– Technical Contact Information

– Service Documents/Tech Pubs

– Aircraft Publications

– Supplemental Instructions

– Conference Registration Fleet Statistics Citation Mustang

Production 2006 – Present Fleet Size: 476 Fleet Total Time: 640,875 Hours High Time Airplane: 5,314 Hours Average Total Time:1,340 Hours AHRS Software Update Citation Mustang

• Software Released: SB510-34-16 R1 Mandatory – Addresses Garmin Service Advisory 1307 & Cessna Service Letter SL510-34-21 • Temporary Loss of Heading and Attitude • Moving Aircraft 10 Seconds after Power-Up • Magnetic Interference During First 60 Seconds of Power-Up G1000 ADS-B Software Citation Mustang

• Service Bulletin: SB510-34-17 R1 − Must Be Installed at Textron Service Facility − Bulletin Price is $14,900 − Transponder Upgrade Options: • Transponder Exchange Pool (+$1,000 Repair Fee) OR • Send in Existing Transponders to Garmin for Upgrade − Contact any Textron Aviation Service Center for Scheduling G1000 ADS-B Software Citation Mustang

• ADS-B (Phase 15) Out Software Certification – Weather Radar Overlay on Moving Map – GPS Location Displayed on FliteCharts – Corrects Worldwide Database Capacity – Higher Detail Terrain Database – Flight Logs Now Include N1, N2, and ITT – Addresses Several Garmin Service Advisories/Alerts • Complying with SB510-34-17 R1 also complies with SB510-34-16 R1 – AHRS Software Update is included in ADS-B Software Upgrade

Review Owner Advisory G1000 Phase 15 Notification on www.txtavsupport.com CBS24 Standby Instrument Battery Citation Mustang

• Condition – Improve Reliability and Enhance Battery Maintenance • Solution – Incorporates Low Voltage Cutoff Feature to Protect Battery from Over Discharge – Built In Test Improvements, Manufacturing Improvements – Minor Modification: No Part Number Change, Mod Strike Only (Mod B) • Field Incorporation – Replaced by Attrition – Field Incorporation: Q3 CBS24 Standby Instrument Battery Citation Mustang

• Pilot Notice Issued AFM Procedures COCKPIT PREPARATION • STBY INST Switch----BATT TEST (5 seconds); GREEN LIGHT ON May fail batt test due to low voltage. Team Mustang advises operators to power up engines and retest per the BEFORE TAKEOFF Procedures as defined in the Cockpit Preparation NOTE.

The new battery will not change this guidance.

BEFORE TAKEOFF • STBY INST Switch----BATT TEST; GREEN LIGHT; STBY INST (If not completed previously) Pilot Notice: Standby Instrument Switch Test Prior to Flight Citation Mustang MG94E-1 Mod D (9912676-1) Citation Mustang

• Condition – Improve Reliability of the Generator • Solution –MGD4E-1 • Drive End & Commuter End Bearings Replaced with Ceramic • Different Grease: – Mod C: Braycote 601 400ºF (hygroscopic) – Mod D: Krytox 283AB 450º F (non-hygroscopic) • All Other Components Remain Unchanged MG94E-1 Mod D (9912676-1) Citation Mustang

• Field Incorporation – Replaced by Attrition • Upgrade Core Returns – Exchange Generators Equipped as Mod D: December 2016 Flap Fail Annunciation Citation Mustang

• Condition – Numerous Reports of FLAPS FAIL CAS Messages • STALL WARN FAIL CAS Message and Red X Over Flap Indication as Well • Proximity Switch Fails During Temperature Transitions • Flap Sector Wheel Bearing Failure • Flap Interconnect Cable Tensions – Numerous AOG Situations Flap Fail Annunciation Citation Mustang

• Condition – Cable tensions are measured • If acceptable, cable is removed to inspect flap sector bearings • If unacceptable, turnbuckles are examined and cable is inspected and re- tensioned (after flap sector inspection) – After removing flap interconnect cable, the L and R sectors are evaluated for bearing free play • Sectors that have free play up and down require R&R Flap Fail Annunciation Citation Mustang

• Condition – Prox Switches Insulation Cracks and Allows Moisture Ingress • Solution – Environmentally Sealed Top of Switch and All Wiring – Sealant Tape – Covered with Heat Shrink – Successfully Lab Tested to Prove Robustness – If Repeat Issue, Recommend R&R with 7018100-26 Switch Assy • Recommendation: – Environmentally Protect Switch Tip with MIL-S-8660 Dielectric Grease CDMS YouTube Troubleshooting Guide Citation Mustang

• Have a failure? − Troubleshooting After Landing − Check out YouTube prior to Power Cycle to Define Exact Failure CDMS Troubleshooting Guide Citation Mustang

• CDMS Chapter 45: Flap Control PCB CDMS YouTube Troubleshooting Guide Citation Mustang CDMS Troubleshooting Guide Citation Mustang

• CDMS Chapter 45: Flap Monitor PCB CDMS YouTube Troubleshooting Guide Citation Mustang Nose Gear Shimmy Citation Mustang

• Condition – Nose Wheel Shimmy – Typically Occurs On Landing Roll

• Solution – Check Nose Wheel Balance – Inspect for Loose/Slack Components – Thrust Bearing Lubrication – May Provide Temporary Relief – Re-Service Shimmy Damper or Nose Gear Rebuild

• Recommendation: – Lubricate the Thrust Bearing Every Quarter – DO NOT SPRAY NOSE LANDING GEAR DURING HIGH PRESSURE WASH!!! Water will enter inner gear thru zerk fitting and can lead to corrosion. Shimmy Damper Citation Mustang

Thrust Bearing Lubrication Point MIL-G-23827 Uses Needle Fitting Cockpit/Cabin Environmental Citation Mustang

• Condition – Cold Cabin & Cockpit at Altitude

• Solution – Thermal Actuator Rigging Updated on Last MM Revision to Match Engineering MM 21-60-00 – Optional Service Bulletin In Work • Insulation in Cabin Door Area, Cockpit Side Panels Tailcone Bleed Air Plumbing • Tailcone Bleed Air Plumbing from Pylon to Aft Cabin Entry • Main Cabin Door, Door Opening Frame, Threshold Water Barrier Under Floor

• Preliminary Citation Mustangs: Positive Results Cockpit/Cabin Environmental Citation Mustang

• Technical Manual Deviation Authorization – Allows for engineering approved data to be field incorporated prior to release of Tech Manual Revision – Located on www.txtavsupport.com • Service Document Search Function – Also Located on 1View •TMDA Tab • TMDA’s will be automatically deleted upon release of applicable Tech Manual TMDA: Flap Actuator Ball Screw Citation Mustang

• TMDA 86413 – Provides locations and instructions for lubricating the ball screws – Extend life, helps mitigate corrosion – Will become a permanent entry into the AMM in next revision Service Directory App Citation Mustang

• Service Directory App – Support Contacts

– Service Centers

– Flight Assurance

– Diagnostics

– More Features In Development • Free Download Available – Android: Google Playstore

– Apple: iTunes Service App Citation Mustang Customer Portal Citation Mustang

Your All New Online Gateway to Resources and Support Customer Portal Citation Mustang

Service App or my.txtav.com

1 Account … 1 Password Pilot Services Group Citation Mustang

• Supports All Citations, 208’s King Air & Hawker Products

• Pilot Oriented Technical Support

– CESNAV, CPCalc, CLCalc, EOM – Electronic Flight Documents – AFM and OM Content – Performance, W&B – Certification Issues • Note: For subscription related issues, please contact Technical Manual Distribution Center

Rob Below Pilot Services [email protected] Mobile Flight Manuals App Citation Mustang

• Cessna Mobile Flight Document Viewer – Provides access to latest electronic Flight Manual, Checklist and Operating Manual for your aircraft – Subscription is required (Tech Pubs)

• Temporary Changes are Automatic

• Checklists: Config Code Specific – Includes hyperlinks; finding the right procedure is fast and easy

• AFM contains bookmarks for easy navigation

• Available for download from App Store right now! RVSM Manual Service Citation Mustang

• New and Pre-Owned Textron Aviation Products

• Manuals come with: – RVSM, Operations Procedures – Applicable Hawker, Beech, Cessna Tech Pubs – For Citation Part 91 operators: Request to Use MMEL as an MEL (along with supporting MMEL and Operations and Maintenance Procedures)

• GMU Service Available – GPS Height Monitoring Flight – We Can Come to Your Location Matt Thompson RVSM Manuals [email protected] TEXTRON Customer Conference Citation Mustang – PW615 Engines April 2017

Export Classification: No Technical Data P&WC Proprietary Information PROPRIETARY RIGHTS NOTICE This document is the property of Pratt & Whitney Canada Corp. (P&WC). You may not possess, use, copy or disclose this document or any other information in it, for any purpose, including without limitation to design, manufacture, or repair parts, or obtain FAA or other Government approval to do so, without P&WC express written permission. Neither receipt nor possession of this document alone, from any source, constitutes such permission. Possession, use, copying or disclosure by anyone without P&WC’s express written permission is not authorized and may result in criminal or civil liability.

NOTICE - DISCLOSURE OF INFORMATION This document contains trade secrets or other confidential information the further Disclosure of which may be harmful to Pratt & Whitney Canada Corp. If the head of a Government agency or department intends to disclose any of this information, written notice should be given to the Vice President - Legal Services, Pratt & Whitney Canada Corp., 1000 Marie Victorin (01BE5), Quebec, J4G 1A1.

EXPORT CLASSIFICATION.

Classification Instructions: Complete 1. AND at least one of 2-5. If unsure contact your BAER. 1. Canadian ECL(s): NLR Put NLR (No License Required) if there is no ECL controlled technical data or replace with actual classification (e.g. 1-9.E.3.a.3) 2. ECCN(s):

3. P-ECCN(s): 9E991 Contains only non – U.S. origin civil/dual-use data (e.g. 9E991, 9E003). Do not use if an ECCN is provided. 4. USML: Contains US-origin ITAR - controlled technical data (e.g. VIII(i)). Leave blank if no US data. 5. P-USML: Contains non US-origin technical data equivalent to USML (e.g., VIII(i)). Do not use if an ITAR classification is provided. PW615F AGENDA

GLOBAL SUPPORT OIL ANALYSIS FLEET STATISTICS SLOW TO START ACCESSORY GEARBOX PUBLICATIONS

Export Classification: No Technical Data P&WC Proprietary Information 44 CUSTOMER FIRST CENTRES

Longueuil Team Singapore Team

VISION Proactive approach to our customers needs with tailored technical support. MISSION Keep our customers flying with a 24/7/365 technical support that covers fleet monitoring to AOG event management.

Export Classification: No Technical Data P&WC Proprietary Information 45 CUSTOMER FIRST CENTRE

24-hour 7 days a week event management, technical and commercial support

email: [email protected]

In Canada and United States Tel: 1-800-268-8000

International Inter. Access Code + 8000-268-8000 Tel: (450) 647-8000

Fax:(450) 647-2888

Export Classification: No Technical Data P&WC Proprietary Information 46 CUSTOMER PORTAL

To register for the Portal use the convenient link on the P&WC home page at http://www.pwc.ca or go to http://eportal.pwc.ca

Export Classification: No Technical Data P&WC Proprietary Information 47 A POWERFUL NEW CUSTOMER PORTAL Release 1.0 of the My P&WC Power customer portal is a first step towards market leadership in digital services. My Customer Dashboard Online buying

Mobility

Integrated Cart Portal-wide search

Export Classification: No Technical Data P&WC Proprietary Information 48 48 GLOBAL SUPPORT NETWORK

Worldwide Services 7 Parts Distribution Centers 13 Service Centers 17 Independent Facilities Moscow Lethbridge 100 Field service representatives  Luton Montreal 100 Mobile Repair Teams Michigan  Toronto Amsterdam Berlin China Wichita Burlington  Long Beach Memphis Bridgeport  Atlanta

Singapore

Service Centers & DOF Sorocaba  Lanseria Brisbane Parts Distribution Sydney  Fly-in Capability

Service Centers Rental Engines Customer First Field Service Mobile Repair Teams

10,000+ Customers… 200 Countries… 50,000 Engines… 614 Million hours

Export Classification: No Technical Data P&WC Proprietary Information 49 P&WC OIL ANALYSIS TECHNOLOGY AT A GLANCE UNDER DEVELOPMENT AT THIS TIME

REVOLUTIONARY OIL ANALYSIS

Monitors the health of oil‐wetted engine components including bearings, carbon seals and gears Improved precision/sensitivity: Know where it is happening earlier Demonstrated and proven on specific engines

POTENTIAL BENEFITS FOR OPERATORS

Lower maintenance costs Predictable maintenance budget planning Reduce delays and cancellations Increase aircraft resale value FROM REACTING TO ANTICIPATING TOWARD A 100% PLANNED MAINTENANCE ENVIRONMENT

Export Classification: No Technical Data P&WC Proprietary Information 50 Interested in P&WCparticipating? Proprietary Information

Interested in participating?

Visit our website for more information

pwc.ca

Export Classification: No Technical Data P&WC Proprietary Information 51 PW615F-A - FLEET STATISTICS

Export Classification: No Technical Data P&WC Proprietary Information 52 SLOW TO START

Issue Field reports of occasional slow to light-off events during first battery start of the day

Cause Predominantly reported at airports with elevations above 3,600 feet and with OAT below 45 degree F.

Solution

Service Information Letter No. PW600-024 Jan’17

Provides field experience on starting procedures.

Export Classification: No Technical Data P&WC Proprietary Information 53 ACCESSORY GEARBOX

Issue Accessory gear box housing & cover require to become a match set

Cause Expansion/growth due to operational aging

Solution

SB 63106 issued Jan 2017

Match marking housing & cover to maintain alignment at engine overhaul.

Export Classification: P-ECCN: 9E991 P&WC Proprietary Information 54 PUBLICATIONS PW615 Maintenance Manual/IPC

Planned next PW615 revisions: April 2017 (LMM & IPC)

Service Information Letters

SIL PW600-024 PW615F Slow to Light SB 63106 AGB Housing and Cover – Re-identification

Available Commercial Support Programs CSPN# Ends

No.4 Brg Front and Rear Carbon Seal (SB63081) 1005544 Nov 2018 HP Diffuser Case Assy replacement (SB63059) 1006722 Nov 2018 Combustion Chamber Liner Replacement 1005579 Nov 2020

Export Classification: No Technical Data P&WC Proprietary Information 55 Export Classification: No Technical Data P&WC Proprietary Information Technical Panel Citation Mustang

• Neil Hague – Mustang Project Manager

• Jessica Busse – Team Mustang Manager

• Christopher Blankman – Mustang Project Engineering

• Dan Morris – Flight Test

• Steven Lamb – Avionics & Electrical Systems

• Carlos Orjuela – TAPD

• Johnny Marchetti – Pratt & Whitney

• Jeff Bowen – Team Mustang

• Michael Bryant– Team Mustang Questions?