Engage NHS and East CCG stakeholder news Issue 11 - Summer 2015 Connect East Ipswich In this issue... Latest News from the CCG In 2014 some 5000 Suffolk people told us that health and social care and our partners services should work together much more closely. Health and social care services were also asked to be more aware of all the additional  Connect East Ipswich groups and services provided by charities and community groups that  Suffolk GP Fellowship offer support and advice locally. Scheme launched The Suffolk Health and Care Review The common underlying principles  CCG publishes Annual 2014, led by Ipswich and East Suffolk of what makes connections and Report and Accounts and Clinical Commissioning community networks work best are: Groups (CCGs) and Suffolk County Council, with the help of clinicians (GPs,  Provide a more coordinated  Paracetamol campaign nurses and hospital doctors), councillors, service for people who need help and public representatives from local  Waste Medication charities and groups, and statutory  Ensure people only have to tell organisations such as the police, and  State of Suffolk Report ambulance service, used all this their story once Practice News information to develop the Connect  Work towards a more integrated project. social care and health service  Work Shadowing Connect aims to better involve everyone  Help people to get the right living in a community - small informal Provider news information to make informed community groups, voluntary groups and organisations, libraries, church groups, choices about their health and care  Handheld devices at charities and local businesses. It will so they can stay well and healthy, Ipswich Hospital encourage mutual support between all even if they have a long term  Dementia Services these groups and services and the public health condition sector (district nurses, hospitals, social provided by Sue Ryder workers, police, fire, ambulance, housing  Ipswich Hospital leader and county, district, and town and parish in a community (including friends, councils). neighbours, your local police officer or joins ground-breaking shopkeeper) to recognise when a person programme East Ipswich (IP3/ IP4) and Sudbury have needs assistance – and to know how to been selected as ‘Early Adopter’ areas get it for them, quickly and effectively.  Suffolk Family Carers for the Connect project. Once the model survey has been embedded in these areas So far, Connect has brought together Events Connect will be rolled out across the social care staff (adults and children/ county. Recognising that every area is families), health, police, mental health  Suffolk Show different the model will change and adapt, professionals/staff and district and but there will be some common borough services and is working to  Dementia conference underlying principles of what makes include the voluntary and community connections and community networks sectors. We are working towards having  Feet on the Street work best. Connect up and running in these areas from the end of summer 2015. However, Get Involved Connect will focus on those people who there is still a lot of work to do. need help, making sure that they get the  Pauline Quinn; meet our help they need from health and care If you would like to know more about new lay member for professionals at an early stage. The Connect please contact Gillian public and patient project will also be encouraging anyone Mountague or Isabel Cockayne. involvement Invigorating scheme to draw in new GPs A unique scheme to recruit to vacant GP posts in Suffolk will be launched in August. The Suffolk GP Fellowship Scheme brings together a job in a surgery, a hospital placement of their choice plus the chance to further learning and, after twelve months in post, go and learn more from another country.

It is the brain-child of Dr Andrew Yager, GP and governing body member at West Suffolk CCG, and the Suffolk GP Federation. The scheme is supported by Ipswich and East Suffolk CCG and West Suffolk and Ipswich hospitals. Aimed initially at young doctors who have just finished their GP training, the scheme aims to develop the skills needed for a more joined-up masters, is excellent.” health economy and future leaders, as well as recruit to Suffolk. Dr Paul Driscoll, chair of the Suffolk GP Federation, said: “By bringing together all of our Dr John Cannon, the scheme’s clinical coordinator, collective needs to attract more clinicians to the is a passionate advocate of becoming a GP, with county, we have come up with a workable idea. 34 years’ experience as one, latterly in Ixworth. “Surgeries already have an impressive skill mix. “It is a pleasure and a privilege to be part of The nurse practitioners, nursing assistants and people’s lives as a GP. You are looking after GPs work together to support people who come to generations within communities in which you them for help. Equally, continued professional become a trusted and valued integral part,” he development in any walk of life sees benefits to said. both the person learning and the organisation for Dr Cannon, an accredited clinical tutor in which they work. Combining the two in the GP Cambridge University, said: “We do have a real Fellowship Scheme gives broader options to recruitment issue in Suffolk, which this scheme candidates, making Suffolk more attractive. aims to address. The GP Fellowship Scheme “This is the sort of innovative collaborative working would be very interesting to those who want to that will encourage healthcare professionals to enhance their careers and their life-long learning work in Suffolk.” opportunities. Barbara Buckley, medical director at Ipswich “You would spend time in your practice, and Hospital NHS Trust said: “I am delighted to undertake a clinical placement at the hospital in a welcome this innovative fellowship scheme and we specialism you want, such as cardiology or are looking forward to working with the doctors accident and emergency. throughout their “The chance to go to New Zealand, particularly, is time in practice unique. The idea of having a variety of and in hospital.” opportunities in further education, such as a funded

CCG publishes second Annual Report The CCG has published our second annual report and accounts, for 2014/15.

This report demonstrates the performance of the CCG over the last twelve months. Highlights this year include the Integrated Diabetes Service, the Early Supported Discharge service for stroke patients, Community Memory Assessment Service and good performance in relation to waiting times for those with suspected cancer.

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For further information or to suggest improvements to the Newsletter please email: [email protected] Please don’t request Time to reduce paracetamol on prescription medication GPs in East Suffolk currently write prescriptions for waste – GPs over 450,000 pain relief drug items per annum, costing Wasted medicines are almost £4million. costing the NHS in the A third of these prescriptions are for Paracetamol, a medicine east of almost that is readily available to buy from supermarkets and £300million a year – pharmacies at a low cost. and GPs in Suffolk are seeking your help to reduce that waste.

GPs in the NHS Ipswich and East Suffolk and NHS West Suffolk clinical commissioning group areas are supporting a campaign to encourage patients and their carers who receive regular repeat medicines to only order the medication they need.

You can help the NHS by:

 Checking what you need before placing your order

The CCG is currently running a campaign to raise public  Not stockpiling medication – awareness of this and to encourage patients to purchase their it usually takes about 48 own paracetamol. Posters and patient leaflets advertising this hours for your GP practice to campaign have been sent out to pharmacies and GP practices process a repeat prescription, so there is no and the CCG has also used our website, Facebook and Twitter need to keep a large stock at to spread the message. home

You can help reduce our spend on  If you don’t take a medicine that is pain relief medicines by: prescribed for you,  Keeping a small supply of please don’t order paracetamol at home to treat you it and your family for minor ailments such as headache and sprains  Do not share your medications  Not asking your GP to prescribe with others as this medication you can purchase from a is dangerous and supermarket or pharmacy puts others at risk  Only ordering your prescription  If in doubt, medication when you need it talk to your GP  Spreading this message among your or pharmacist. friends and colleagues

For further information or to suggest improvements to the Newsletter please email: [email protected] Read about Victoria’s work shadowing day in ... Work Shadowing Leiston Surgery By Victoria Fennell, Apprenticeship – Tuesday 23 June Coordinator for the CCGs in Suffolk Kathy (practice manager) and Christian (deputy) had Work shadowing allows a member planned my day within different parts of the surgery to of staff to observe a colleague for a give me an insight into the types of roles that exist. Kathy specified period of time to enable explained that she helps out in the reception and them to gain an insight into a job dispensary when there are staff shortages and the role or other organisation and to importance of being a ‘hands on’ practice manager. improve communication within the I worked with the reception staff, who explained their workplace. daily routine and the importance of sending early The observer is exposed to appointment reminders to the doctors at the end a vast amount of of each day so that they arrived for their information for a short appointments on time the next morning. period of time, which will enable him/her to I also observed how to book appointments on the experience what it is like to clinical system - “SystmOne”, sorted work in a particular job role. prescriptions ready to be sent to the dispensary This may provide a greater and was talked through the checklist of tasks understanding of how their own role fits into the wider that are completed at the start and end of each organisation, but also day. Christian explained how the practices use enables the observer to SystmOne and the importance of QOF annual expand on his/her existing reward and incentive programme (Quality & knowledge. Outcomes Framework by which practice Since starting in my role in January, I have performance is measured).

been keen to strengthen relationships with I observed how to run reports and gained a better local GP Practices so I organised two work shadowing placements to enable me to understanding of the information that is sent to the CCG gain a greater understanding of the role of and how services are chosen to be commissioned. the Practice Manager. The purpose of my During the afternoon, I spent time in the dispensary and work shadowing placements was to: learnt how to print prescriptions.

 have a greater understanding of how I really enjoyed meeting different members of the practice GP Practices run team and learning new skills during my placement. I  strengthen existing working would like to learn more about QOF and SystmOne as this relationships with Practice Managers is something that I found particularly interesting during my time at the surgery.  learn about the different roles within General Practice I recommend work shadow placements to all as part of their personal development and would strongly encourage  have a greater understanding of the everyone to think about participating in a placement. role of a Practice Manager

State of Suffolk Report

The Suffolk Health & Wellbeing Board has published a new report that offers a fresh insight into the health and wellbeing of the Suffolk population, painting a picture of our lives from birth to old age. The 2015 State of Suffolk has just been published as part of a refresh of the 10 year Health and Wellbeing strategy and forms part of Suffolk’s Joint Strategic Needs Assessment.

For further information or to suggest improvements to the Newsletter please email: [email protected] Provider News updates from our local providers

Handheld devices to Dementia Services replace pens and paper on provided by Sue Ryder wards Synergy Cafés There are now 11 Synergy Cafés taking place Doctors and nurses at Ipswich Hospital are regularly across Suffolk, for those living with using iPod Touches to record and share dementia and their family carer, to have an information about patients more efficiently. opportunity to meet with others in a similar situation, socialise, join in with enjoyable activities, listen to Previously, patient observations were recorded relevant speakers, share experiences and gather manually on paper. But now the hospital staff are information. using specialist software to record information such The cafés are run by a facilitator and supported by as pulse, blood pressure and temperature onto a trained volunteers from the local community. mobile device at a patient's bedside. A recent survey of members highlighted how much Synergy helped to The new system is being rolled out across the alleviate social hospital wards to improve patient safety. The isolation, which devices send an automatic alert to a clinician if a can be an patient's condition deteriorates - saving valuable unexpected time. consequence of Dr Rob Lewis, consultant in anaesthesia and developing intensive care, said: “The technology will change the dementia: way we all work, helping to provide better safer care “Without these for patients in the hospital. “Its ability to automatically friendships I would have found it so Syngerie Café in Hadleigh alert staff that a patient has deteriorated will lead to much harder.” more timely treatment, improving patient outcomes.” Attendance is free, with refreshments and freshly Patients can expect to see the mobile devices in use prepared light lunches available at reasonable cost. across all wards by August. The Stables Dementia Day Service The system, created by software developers Delivered by our experienced, dementia-trained Nervecentre, cost £800,000 and 50% was funded by staff, The Stables is open 4 days a week and offers a national NHS technology fund and 50% by the a range of meaningful and therapeutic activities, all hospital. aimed at helping to maintain independence and social contact with others. Time spent at The Stables also offers respite to carers, with the reassurance that their loved one is having an enjoyable experience, in a safe environment. Maximum numbers are small at 11 attendees, and with 3 staff in attendance to ensure that people who need additional time and attention are supported. Suffolk Dementia Helpline The helpline provides information and emotional support and is open 24 hours every day. It is open to anyone who is worried about their memory or affected by dementia or worried about someone they know, providing a listening ear and guidance for the caller towards other services and sources of support in Suffolk.

Ward sister Maggie Bingle with healthcare assistant Simon Suffolk Dementia Helpline: Fairchild. Simon was the first colleague in the hospital to do 01473 353350 an electronic patient observation. Provider News updates from our local providers

Ipswich Hospital senior leader to join ground- breaking programme

Barbara Hercliffe, one of the senior leaders at Ipswich Hospital, has been selected to join a ground-breaking programme to improve the care for patients in the NHS. The Q initiative, run by independent healthcare charity, the Health Foundation together with NHS England, will connect people dedicated to improving the quality of care across the UK. The initiative will make it easier for people from all parts of the health system with expertise in quality improvement to Barbara is pictured here (left) with colleagues in the share ideas, enhance their skills and introduce Ipswich Hospital Pre-Operative Assessment Clinic changes to make care better for patients. where she is working on a Transformation Improvement Programme. There are 231 people in the founding cohort of Q - from front-line clinicians, managers and researchers this important initiative, I am looking forward to to policy makers and patient leaders. sharing my experience and learning more about Barbara will join the first participants, who will how we can apply safety improvement science to design, refine and test Q during 2015. The initiative improve the quality and safety of care for our will then launch more widely in 2016, with an aim to patients here in Ipswich," Barbara said. recruit 5,000 participants by 2020. Penny Pereira, assistant director of strategy at the Barbara started her career in the NHS as a Health Foundation, commented: "We want to ensure radiotherapy radiographer. She has been involved the design of Q meets the needs of those working to in quality improvement and transformation since improve care in the NHS. The overall ambition is to 2000 when she was a programme manager for the make sure organisations are easily able to tap into Anglia Cancer Services Collaborative Programme. the best ideas from across the UK and beyond." Further experience was gained in a variety of quality Dr Mike Durkin, director of patient safety at NHS improvement roles with the Modernisation Agency England, comments: "Q will boost the skills of its and the Department of Health across different care individual participants, but also encourage a settings. She is currently a member of the nurturing of talent and sharing of innovation and transformation team at Ipswich Hospital. passion that will be vital as we build the capacity "I am delighted to have been nominated and and capability of quality and safety improvement accepted as a member of the Founding Cohort of science across the NHS."

Have your say: Family Carers Are you a family carer? Suffolk Family Carers are exploring the provision of Suffolk Family Carers are asking activities that support carers, so Family Carers for your views on they are trying to reach out to as a volunteer delivered service that many family carers as possible. Safe Care Service enables a family carer to have a Click on the link (right) to take break away from caring. the short survey. Thank you! Survey

For further information or to suggest improvements to the Newsletter please email: [email protected] Events and News news of the latest local events Suffolk Show 2015 This May, the CCG were at the The donated drum kit was won Suffolk Show alongside Suffolk in a prize draw by William, aged County Council in the ‘Life Path’ 8 from Ipswich who was later marquee. If you were there, you presented with his prize. may well have heard the drums! Maddie Baker-Woods, chief operating officer at the CCG, said, "We hope these drums GPs and health staff from the give William a huge amount of NHS Ipswich and East Suffolk CCG took part in Feet on the pleasure. You're never too Street on Tuesday 30 June. young or old to have a fun hobby that keeps you mentally and On streets across east Suffolk local physically fit and active." people had the opportunity to talk about the healthcare issues that matter to them and have their say on how local health services should be If it’s not good enough for my shaped. mother...it’s not good enough GPs and other health professionals had interesting discussions with local National, regional and local people met in June to discuss the people at eight different locations challenges of an ageing population and increasing levels of dementia. across the region. Suffolk has the second oldest population in the country and it is estimated the number of people affected by dementia will reach 16,500 The CCG currently has plans to by 2025, representing a 65% increase on 2008. improve services for eyes, waterworks, bones and muscles and Called, “If It’s Not Good Enough For My Mother, It’s Not Good Enough” received valuable feedback from local the event on Friday 12 June was hosted the The Debenham Project people that will help us in making with support from both West Suffolk and Ipswich & East Suffolk CCGs. these services work better for The event involved health and social care professionals, service users patients. and community representatives who came together to examine what Some of the comments and services are currently available and how these can be adapted to meet suggestions we received while on the ever-increasing demand. streets: The work currently being done in voluntary, health and social care has attracted national attention. Professor John Young, NHS England Great Service, quick appointments and national clinical director for integration and older people with frailty and caring helpful staff. Professor Alistair Burns, NHS England national clinical director for dementia, were in attendance on the day. Long waits for I know that I appointments can call to at GP surgery make an appointment which will be Teach me how within two to get up after weeks. a fall whilst in A & E.

Very cramped, very busy clinic, wheelchairs patient space and facilities poor; but professional, competent.

For further information or to suggest improvements to the Newsletter please email: [email protected] Get Involved find out how you can get involved

Pauline Quinn is the new Patient and Public Involvement Lay Member at Ipswich and East Suffolk CCG. Here she talks about her role...

“My role is to ensure the CCG takes be valued and not squandered, for account of the voice of the public and example by making appointments but the patient so that it informs then not turning up for them. commissioning decisions and "The CCG is the leader of the local priorities. Specifically therefore I hold NHS. Since 2012, we have been led the CCG leadership team to account, by local GPs. Together with staff, asking them to evidence where and patients and local people and when they have engaged, consulted organisations we have created a and involved the public and patients. vision, strategy and plans for health In this way I can champion on behalf and wellbeing. We want to continue of patients and the public so your building relationships and ways of views are taken into account in all that collaborating with the County Council, the CCG does, including settings its Voluntary sector and all key partners priorities and making financial including patients and local people. decisions. There is a genuine With this work, we encourage people commitment to involve patients and to take control of their own health and the public more and over the next few Get involved health care; and for those who are months the CCG staff will be working interested, to step into the centre of You can be involved with the with the leadership team and the our organisation and planning CCG as much or as little as Community Engagement Partnership processes. you like – the important thing to explore how we might extend is we listen and respond to current engagement and move "We want individuals and towards an involvement model. representatives to have real decision- you. making power and responsibilities, “My ultimate vision is to see vibrant Ways that you can get because that is the best way to patient and public involvement involved include: achieve an impact on health. To this throughout the work of the CCG. This end we recently set up the Community  Subscribe to 'Engage' vision is challenging but I believe the Engagement Partnership, which CCG has a real opportunity to now brings together a variety of patients  Join our Points of take this ambition forward. Part of this and voluntary organisations as well as View group; you will involvement work will help the CCG Healthwatch. This Partnership will receive new press ensure that our local community gets challenge me in my role and I hope releases and information the best out of its services. Alongside hold me to account so that we further about areas of interest to this, my personal view is that as strengthen the public voice. We hope patients we have rights but also you you will find out more and that you will responsibilities. What do I mean by take up this challenge of involving  Contact us by email or this? Well, for me the NHS is a people…improving health." call us 01473 770014 precious resource and as such should

Engage is produced quarterly by IESCCG for local NHS Ipswich and East Suffolk CCG patients, practices, stakeholders and partners. Rushbrook House Please encourage others to join our subscription list - Paper Mill Lane and if you have any comments or suggestions, we Bramford welcome hearing from you. Ipswich IP8 4DE Tel: 01473 770000 Web: www.ipswichandeastsuffolkccg.nhs.uk Email: [email protected]

Find out more Our website features the latest news and an up-to-date events calendar—to keep you informed and involved in our decision-making. The website also has local practice job vacancies, and tips on how to stay living well in Suffolk. Bookmark it now! www.ipswichandeastsuffolkccg.nhs.uk

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