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Programs Branch User Report

,1 Vancouver Police Department: Victim/Witness Services Unit: Procedure Manual

No. 1985-49

HV 6250.3 .C2B7 M3p of the Solicitor General of Canada 1985 c.2

Secretariat v 2 S-0 • C 2 E-1 hi I e

c. '2-

Ir LIBRARY MINISTRY OF THE SOLICITOR GENERAL OF CANADA

NOV 3 199/

BIBLIOTHÈQUE MINISTÈRE DU SOLLICITEUR GÉNÉFIAL DU CANADA OT1AwA, ONTAMO CANADA K I A OPf

Vancouver Police Department: Victim/Witness Services Unit: Procedure Manual

No. 1985-49

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The views expressed in this report are those of the authors and are not necessarily those of the Ministry of the Solicitor General of Canada. This report may not be published, cited or reproduced without permission of the Ministry. VANCOUVER VICTIM/WITNESS SERVICES UNIT PROCEDURE MANUAL PROCEDURE MANUAL

Vancouver Victim/Witness Services Unit

I Acknowledgements 1

II A. History of the Vancouver Victim/Witness Services Project 3 B. Victim/Witness Services Project Description 7

C. Goals and Objectives of the Victim/Witness Services Project 8

D. Goals/Reasons for Providing Training 12

E. Training Timetables 14

1. Sworn Officers, Vancouver Police Department 14

2. Vancouver Police Recruits, Reserves, Communi- cation Operators, and other Civilian Staff 14

3. Social and Physical Care Providers, Community Groups, and Interested Citizens 15 • 4. Victim/Witness Services Project Personnel 15

• F. Outlines of Training 15

1. Sworn Officers, Civilian Staff, Police Reserve Officers, and Police Recruits .15

2. Social and Physical Care Providing Agencies/ Community Groups/Etc 16

3. Victim/Witness Services Project Personnel 16

G. Training Procedures 17

A. Victim/Witness Services Training for Sworn Officers (Patrol) 17

B. Victim/Witness Services Training for Sworn Officers (Non-Patrol), Civilian Staff, and Community Agencies and Groups 18

C. Victim/Witness Services Training for Victim/ Witness Workers 18

III Vancouver Victim/WitnessServices Project Personnel 23

A. General Qualifications 23 B. Job Descriptions 24

• 1. Project Director • 24

2. Project Assistant/Secretary 25

3. Victim/Witness Workers 26

4. Research Assistant 30

C. Procedures of Personnel Selection 31

1. Letter of Interest/Resumes/Letters of Recom- mendation 31

2. Interviews/Questions Asked/Use of Forms 31

• 3. Number of Staff Required 33

D. Rewards for Project Personnel 34

IV Policies and Procedures 35

A. General 35

1. Responsibilities for Personnel Supervision 35

2. Absenteeism 35

3. Gratuities 35

4. Appropriate Behavior 35

5. Confidentiality 35

6. Courtesy 36

7. Absence of Prejudice 36

8. Ability to Relate Well to Others 36

9. Contractual Agreements 36

a. Code of Ethics 36

b. Affirmation of Confidentiality 37

c. Waiver of Liability 38

d. Dress Code 39

e. Agreement of Voluntary Contribution 40

10. Authorization to Conduct a Background Check 41 11. Reasons for Dismissal of Project Staff 42

12. Victim/Witness Workers Use of Vancouver Police Department Property . . 43

1. General 43

2. Departmental Letterhead 43

3. Departmental/Project Telephone Lines 44

4. C.P.I.C. and M.R D S 45

5. Portable Radios 45

6. Victim Services Project Vehicles 45

7. Information 45

8. Civilian Identification Badge 45

9. Victim/Witness Services Business Card 46

13. Victim/Witness Eligibility for Services 47

14. Victim/Witness Services Pro‘ided 48

15. Vancouver Police Department Procedures in Ac- cessing Crisis and Non-Crisis Services 50

16. Crisis/Non-Crisis/Witness Workers' Responsi- bilities When in Contact With Other Individuals.51

17. Crisis/Non-Crisis/Witness Workers' Responsi- bilities When Accomplishing Referrals to Other Agencies 53

B. Crisis Workers 54

1. Shift Schedules 54

2. Management of Assignments . . , . 54

3. Use of Portable Police Radios 57

4. Use of Victim Services Project Vehicles/ Privately Owned Vehicles 59

1) Victim Services Vehicles/Privately Owned Vehicles 59

2) Victim/Witness Services Vehicles 61

3) Privately Owned and Maintained Vehicles 62 4) Personal Injury or Accident Coverage: Volunteers 63

5) Transportation of Victims 64

6) Equipment List for Victim/Witness Services Vehicles/Privately Owned Vehicles . 64

5. Dress Code 65

6. Attendance at Crime Scenes/Victim's Homes/ Hospitals/Etc 65

7. Follow-up Telephone Calls for Crisis Victims 66

8. Use of Religion 66

9. Clean Up of the Crime Scene 66

10. Emergency Home Repairs 67

11. Feedback to Police Officers 68

12. Procedure for Victim Cases 68

1) In All Victim Cases 68

2) In Cases of Sexual Assault 70

3) In Cases of Family Assault/Spousal Assault 71

4) In Cases of Neglected Children 72

5) In Cases of Emergency/Multiple Victims 72

6) In Cases of Break and Enter Victims 72

7) In Cases of Death Notifications 73

B. Non-Crisis Workers

1. Shift Schedules 74

2. Management of Assignments 74

3. Proactive Calls to Victims of Crime 75

4. Procedure Regarding Contacts With Victims 77

5. Procedure Regarding Case Information/Police Records 79

6. Information Victims/Witnesses Are Entitled to Know 79 7. Procedure for Accessing Case Progress information.81

8. Procedure for Accessing Court Information 81

9. Procedure Regarding the Return of Stolen Property 82

10. Procedure Regarding the Criminal Injuries Compen- sation Board of British Columbia 82

11. Procedure Regarding a Victim's Report of intimP- dation, Threatening, or Harrassment ......

12. Procedure for Enquiries About Sentencing Rationale86

13. Procedure Regarding Dropping Charges Against the Offender/Suspect/Assailant/Etc..... ... 87

D. Witness Workers •

1. Shift Schedules 88

2. Management of Asssignments 88

E. Record Keeping Practices/Use of Forms/Sample Forms 90

F. Acceptance of Project 92

G. Appendices -1

1 Acknowledgements

This procedure and training manual was developed with the support and assistance of many people. (see page 2)

We are grateful for the monetary and advisory support of the Ministry of the Solicitor General of Canada. The Chief Constable of the Vancouver Police Department, R.J. Stewart, along with other members of the Executive of the Department have been extremely supportive. Other sworn members of the Department have assisted us in numerous ways and their aid is very much appreciated. Special thanks to Sergeant C. Dixon and Corporal P. LeQuesne who for the past year have given us advice, opinions, and constructive criticism in expressing their desire to provide better services for victims of crime in Vancouver.

Special thanks also to Ms. Shea Miles, who served as a student intern from Simon Fraser University. Her main task during her placement was the organizational design for this manual. Her patience and skills are very much appreciated.

Several volunteers contributed innumerable hours in the completion of this task. We are grateful to all of them, as we are to the researchers and authors whose works we have selected to use and to credit herein.

This manual is as comprehensive as it is in part due to the accessibility of other authors' and editors' work in the same field of endeavour. Three victim service projects were extremely generous in allowing us to obtain and use copies of their training manuals. They are: The New Westminster Victim

. Assistance Project, New Westminster, B.C., The Victim/Witness Unit, Lincoln, Nebraska, and the St. Louis, Missouri Victim Services Center. Our ability to utilize the "On the Line" Training Manual of the Need Organization, Victoria, B.C.'s Crisis Line, was extremely helpful. Literature published by the National Organization of Victim Assistance, Washington, D.C. assisted us in aiving direction to this manual. We are thankful for the practical information provided to us by the Calgary and Edmonton, Alberta Victim/Witness Services.

We are grateful for the candid responses of over three hundred victims of crime in Vancouver, B.C. Despite the obvious difficulties of revealing personal data to researchers, these people opened up their hearts and minds, in an effort to assure that others who suffer victimization will receive assistance. They provided us with a wealth of knowledge about victims' experiences with the criminal justice system in Vancouver and the personal ways victimization changed their lives. -2-

Additional thanks to the following people:

Sworn Personnel---Vancouver Police Department

Chief Constable R. J. Stewart All members of the Executive of the Department, especially D. C. Stark, D. C. Lister and Superihtendent Cocke. Inspector Athens, CRO. Inspector Crich, Planning and Research Sgt. Howland, Sexual Offense Squad Sgt. Dom, Planning and Research Constables McNulty Kidd Lang MacPherson Rende 11

Civilian Personnel

Paul Sonnichsen, National Consultant on Victims, Ministry of the Solicitor General Carlos Charles, Acting Regional Director, Consultation Centre, Ministry of the Solicitor General (B.C.) Linda Light, Coordinator of Victim Services, Ministry of the Attorney Gerferal, B.C. Frances Wasserlein and Deb Bradley of the Women Against Violence Against Women Bonnie White, Family Services of Greater Vancouver Jim Mackenzie, Ministry of Human Resources Marty Charach, Ministry of Human Resources/Police Liasion Chun Li, Financial Officer, Vancouver Police Dept. Lawrence Henderson, Financial Department, Vancouver Police Dept. Rose Toneguzzo, Financial Department, Vancouver Police Dept. Col leen Watling and Pam Wong, C.R.O., Vancouver Police Dept. and all victim/witness services unit staff; salaried and unsalaried Janet Scott-Pryke Dale Christenson Gail McKechnie Shea Miles Arlene Wong Jim Sowden Lynette Elgert Rosalie Lucas Marianne Schaper Marianne Dumay Maureen Solloway • -3-

Il A. History of the Vancouver Victim/Witness Services Project

Victims and witnesses of crime had been largely ignored by the criminal justice system until the early 1970's. The Women's Movement is credited with recognizing the needs of sexual assault victims and battered women and encouraging and providing services for them. Other victims of crime played their part in the system by reporting crime and testifying in court if required. Their needs and problems however, were not addressed.

When the needs of all victims were recognized, organized efforts began to enable individuals and groups to meet the needs. In the United States, the National Organization of Victim Assistance was formed as a clearinghouse of information on victimization with the specific task of improving the criminal justice system for the victim.

In Canada, as in the United States, recognition of the needs of victims and witnesses of crime spurred much activity. Research projects were conducted to ascertain both the extent of victimization and citizens' reactions to it. A Federal-Provincial Task Force was struck to formulate changes in the criminal justice system that should be implemented to improve the experiences of victims and witnesses. The Task Force Report was printed and released in 1983.

The Victim/Witness Services Project in Vancouver, B.C. was funded for one year, May 1, 1983 to April 30, 1984. A study was undertaken to ascertain the needs of victims/witnesses or crime in Vancouver and to assess the responses of the police, physical and social care providers, and the courts to the victims' needs. The study was funded by the Ministry of the Solicitor General of Canada in cooperation with the Vancouver Police Department. Interest in the victim and witnesses, as other than functional components of the criminal justice system facilitated this study. The crime victim throughout Canada began to be viewed as a person potentially in need of services. In addition to the Vancouver study, many other studies were conducted in the major cities of Canada. In 1981 a National Victimization Study was conducted for the Ministry of the Solicitor General, Canada. The findings of these studies were to be used to design remedies to problems encountered by victims/witnesses.

The focus on the victim as a person witi specific needs as a result of his victimization, has led to the formation of specific service projects or agencies who serve the needs of victims/ witnesses. The cities of Edmonton and Calgary, Alberta have operated victim/witness projects for the past five years. Ottawa, Ontario has had services in place for three years. Other projects exist in both large and small cities in Canada at .present.

The service project or agency responses have occurred because -4- it has been widely accepted that crime victims should have rights, because:

Crime victimization rates have doubled in the last decade for offences such as breaking and entering, robbery, theft and assault. The number of crimes against person and property in 1980 exceeded 1.4 million, or more than one offence for every six Canadian households.

Crime victims suffer loss, injury and emotional distress, which can leave victims, their families and survivors disabled financially, physically and emotionally.

Crime victims have few rights to redress, adequate protection or justice; yet offenders have extensive right protected by the Criminal Code, legal aid and the Canadian Bill of Rights. (The Canadian Council on Social Development, 1981, p. 3)

It has never been suggested by any responsible person that the rights of the accused or the services for the accused should in any way be compromised in order to provide for the assistance of victims and witnesses with their crime related problems. It is rather a matter of refocusing attention on a previously neglected part of the criminal justice system. The victim is the cornerstone of the system. Without his participation, no system of obtaining justice, as we know it, would be possible.

The Canadian Council on Social Development pamphlet, "Rights and Services for Crime Victims" identifies three general rights of crime victims:

The right to protection from criminal acts.

The right to redress for pain, loss and injury inflicted by crime.

The right to dignity, respect and a fair deal from the police, courts and correctional authorities. (Pages 12 - 15)

Norquay and Weiler in their 1981 study of Services to Victims of Crime, outlined similar rights as needs, which should be met to balance an unbalanced criminal justice system. (1981, p. 15)

"Ignoring the rights of one group of individuals is -5- blatantly unjust in a justice system." (Herrington, 1981, p. 1) Traditionally the victims' needs have not been important in the criminal justice system's priorities. The adjunct nature of the victim within the system, except where he is necessary to provide information, has led to victim frustration with the system as a whole. The system is often perceived by victims as being nonresponsive to them.

Victims of crime have needs that are unmet, but society's obligation to meet those needs has not as yet been given the status of "rights", via changes in the criminal justice system of legislative change. The Charter of Rights and Freedoms of Canada does not mention the rights of victims of crime. There- fore, in effect, we are discussing "needs" of victims of crime, that people now feel should be elevated to the status of rights. A question that will have to be answered in the future is "Should the needs of victims become "rights" to which each citizen is legally entitled when the need becomes a reality as a result of victimization?"

The concerns of specific victims of certain crimes and the survivors of crime victims have recently motivated victims and survivors alike to join together and form organizations. They lobby to change the criminal justice system and the law to better meet the needs of victims and survivors of victims in the future, according to their own perspectives.

Serving victims in Vancouver, B.C. are the following specific citizen groups, who either assist victims of crime or survivors of victims with their adjustments to their changed reality and/ or lobby for changes in the law and the criminal justice iyitem:

Victims of Violence Mothers Against Drunk Driving (MADD) Citizens United for Safety and Justice

"Self-help approaches are also confronted with challenges to their value. Can such groups provide the experience offered by skilled professionals? Do such groups create unnecessary dependency of its members? . . . " (Weiler and Desgagne, 1984, p. 49) The nature of the lobbying efforts in terms of long term commitment of members to seeking change, may not be in the best emotional interest of many of its members.

Criminal Injury Boards have been established in most Provinces and provide monetary compensation to victims of selected crimes. Also, changes in the law have started to occur. A new sexual assault law has been instituted as well as a new policy position on spousal assault in British Columbie, instituted by- the Ministry of the Attorney General.

The needs assessment completed in Vancouver, B.C. is another -6-

indication of change. Other studies have recently been funded and completed. The Vancouver project was based on the hypothesis that many victims of crime currently receive assistance with their problems that occur as a direct result of their victimization. However, it was believed that the services available were not uniform nor were they universally offered or received. Without this study there would have been no way to ascertain the number of victims who are in need of service in Vancouver; who receive and do not receive assistance with their problems; what services are available; the victim's knowledge of the existence of the services; and the adequacy of the pro-- vided services in meeting the victim's needs.

The second hypothesis was that new needs often arise when an offender has been apprehended and the victim must serve as a witness in a court proceeding. Some of these new needs we felt, would be met, while others would not. In addition, the meeting of these needs would be neither universal nor uniform.

The overall goal of the research project was to develop a strategy to provide better service assistance to victims and witnesses of crime in Vancouver in the future. -7-

B. Victim/Witness Services Project Description

A needs assessment of victims of crime has been completed by personnel within the Vancouver Police Department. The assessment included surveys of victims of crime, witnesses of crime, Police Officers, social and physical care providing agencies in Vancouver, and members of the judiciary.

The purpose of the needs assessment was to ascertain the needs victims and witnesses of crime experience after a criminal incident and to what extent and in what manner they meet these needs.

The assessment indicates that a victim and witness population of over 10,000 people exists in Vancouver each year; those victims and witnesses who are unable to meet needs after a victimization.

In order to meet reported needs for case and crime prevention information, crisis counselling, emergency home repairs, and practical advice a strategy has been developed to meet the needs.

Three basic services will be provided. Crisis workers will attend to the victim or witness who in the, opinion of the Police Officer at the scene have immediate need of assistance due to their trauma. Non-crisis workers will seek to meet the needs of victims and witnesses who, although not as traumatized as some, have many concerns and needs after'the incident. A third service will be the provision of witness services to those people who find that the ex- periehce of being required to testify in court is upsetting and causes many problems to arise.

In order to supply these services to victims and witnesses a volunteer staff of 41i.nety-six (96) will be recruited from the community. Training will be provided and the Project staff will decide the volunteers' assignments.

In addition to the provision of direct services to victims and witnesses many other procedures will be designed and implemented to improve the services to them. A Victim/Witness Advisory Council will be established to guide necessan changes in the criminal justice system with respect to victims and witnesses. Among the issues to be resolved and solutions implemented will be: restitution, victim im- pact statements, and an efficient case progress information delivery system.

This project is an extension of previous and current sensitive treatment of victims and witnesses. There is always room for improvement; this project seeks to remedy both individual and collective concerns about the treatment received by victims and witnesses by the criminal justice system. -8- C. Goals and Objectives of the Victim/Witness Services Project

A strategy will be implemented within the Vancouver Police Department to respond to the identified needs of victims of crime including:

a. Crisis services will be provided to victims of the crimes of homicide (surviving relatives of the victim), survivors of victims of sudden deaths, attempted murder, robbery, breaking and entering, assault, and any other crime, when the offense occurred in Vancouver, B.C., as needed.

b. Non-crisis services will be provided to any victims and witnesses of crimes that occurred in Vancouver, B.C. that do not require service delivery at the scene of the crime or shortly thereafter. Victims of all crime will be eligible to receive non-crisis services.

c. Formalized agreements with agencies currently providing services in Vancouver will be established that would be appropriate referrals for crime victims' needs. The agencies will be asked to contract to:

1. Advertising as needed for volunteers to serve as victim/witness workers, crisis and non-crisis.

2. Coordinating the recruitment of volunteers for assignment as victim/witness workers.

3. Contributing speakers and trainers for the formalized training that will be required for all victim/witness workers, police officers, judiciary, and physical and social care providers.

4. Providing volunteers already skilled in the counselling of victims of spousal assault and crisis services to be utilized as crisis workers.

5. Providing for the longer term counselling needs of victims of crime.

6. Providing legal advice to victims of crime, when the advice sought is general knowledge or procedural in nature.

7. Providing for emergency household repairs where the victim is unable to accomplish them himself/herself.

8. Providing translation services for crime victims not fluent in the English language. - 9-

9. Providing pamphlets to non-English speaking residents of Vancouver containing information in their native languages on the laws of Canada and the responsibilities and privileges of residents of Canada. Services available in Vancouver for prob- lematic situations will be listed.

10. Providing victim services to victims of cultural or racial harassment.

11. Providing crime prevention information to victims of Vancouver in the language in which they are most fluent (ie: Neighbourhood Watch).

12. Providing emergency money, food, clothing, and household articles.

13. Providing crisis counselling for surviving relatives of homicide victims and survivors of victims of fatal car accidents.

II Procedures will be designed and implemented within the criminal justice system in Vancouver to benefit victims and witnesses of crime by:

a. Establishment and implementation of an efficient case progress delivery system for victims and witnesses of crime in Vancouver.

b. Establishment of formalized policies as to the procedure to be followed when intimidation is reported to the police and dissemination of the policy. Also establishment of a policy to guide sworn officers of the Vancouver Police Department as to their restrictions and obligations regarding the transportation of injured and sexually assaulted victims to hospitals, transition houses, private physicians, or Shaughnessy Hospital's Sexual Assault Treatment Centre and disseminate the policy.

c. Arrange for delayed payment of ambulance charges, emergency room fees, and daily hospital fees for crime victims who have difficulty in paying for these services at the time of service delivery. The postponement of payment will cease at the time the Criminal Injuries Board rules on their claim.

d. A procedural manual and resource directory will be developed for victim/witness assistance.

e. Establishment of guidelines for the release of information on the victim of crime and his residence address to the media and dissemination of the guidelines. -10- f. Establishment of a policy to insure that the names and addresses of all violent contacts with spousal assaulters be noted in a manner to benefit officers and victim/witness workers prior to a subsequent contact and a policy that all spousal assaults, whether legally married or living common-law with the offender, be recorded separately from other family and common assault situations.

III Training syllabus will be designed and presented to sworn officers, reserves and recruits of the Vancouver Police Department, communication officers, hospital emergency room personnel, and social service providers on the needs of victims of crime and the service options available in Vancouver to provide for these needs.

Special attention will be paid to the needs of survivors of homicide victims, death notification procedures and techniques, and victims who are juveniles, elderly, handicapped, retarded, or victims of racial or cultural harassment.

IV An Advisory Council on Victim/Witness Needs and Services will be established in Vancouver, B.C. by:

a. Obtaining agreements from selected agencies that formally agree to provide services to victims and • witnesses of crime that they will appoint a representative to serve on the council, which will meet three (3) times per year.

b. Obtaining an appointed sworn officer of the Vancouver Police Department, a representative of Crown Counsel and Judges from the Provincial County and Supreme Courts to serve on the council.

V The dissemination of crime prevention information to victims of crime and to potential victims of crime will be increased by:

a. Implementation of crime prevention seminars for recent victims of breaking and entering offenses that are reported to the police.

b. Utilization of volunteer victim workers, trained in crime prevention techniques to provide the necessary information on the request of the victim(s).

VI Improvement of experiences of witnesses in their contact with the criminal justice system by:

a. Establishment of an "on call" and "call off" system for witnesses of crime. -11- b. Establishment of a core of volunteers to serve as witness workers in the court houses in Vancouver and a support person for witnesses in each of the court houses. c. Arrangement of an area to be set aside in each court house to be reserved for witnesses of crime that is apart from the waiting areas of the defendant or the defendant's friends and family. d. Implementation of an effective delivery system for those victims and witnesses who express a desire to be advised of the anticipated release dates of the incarcerated offender prior to release from incarceration on day parole, work release, mandatory supervision, parole, escape or release at the completion of sentence. e. An effective system of delivery of case dispostion information to those victims and witnesses who express a desire to be advised. f. Production of a video presentation on criminal justice procedures, particularly the experience a witness would normally encounter in a court setting. The video will be utilized by Vancouver Police Department investigative personnel, Crown Counsel, and volunteer victimMtness workers. -12- D. Goals/Reasons for Providing Training

Training will be provided to all staff to assure that the staff have:

1. A high degree of knowledge about the criminal justice system in Canada. (Including the law, courts, police, corrections, offenders, victims and witnesses)

2. A thorough knowledge of Crisis intervention techniques and practice in utilizing the techniques.

3. A thorough knowledge of interviewing, counselling, and mediation techniques and practice in role play- ing situations.

4. A comprehensive view of the procedures, rules and regulations for services provided by the Victim/ Witness Services Project.

5. A knowledge of safety procedures and actions to ensure that the staff can safely complete their tasks and care for the safety of others.

6. Uniformity in their ability to assist victims and witnesses in identifying existing problems and finding solutions to them.

7. A feeling of cohesiveness of purpose with one another and pride in accomplishing the goal of becoming the best victim/witness worker possible.

8. It must be kept in mind that adults involved in training bring with them experience and self-direction. They learn best when they build on their personal experience and are as self-directed as possible. Adults may have other concerns such as financial, romantic or family difficulties. It is for these reasons adult learners need to see positive results in the form of real skills and vital information so they feel their time has not been wasted.

Because of these facts the training was designed as follows:

a. A needs assessment was done to determine what type of training was needed.

b. Learning objectives were identified as to pre- cisely what knowledge, skills, and attitudes were to be addressed. -13- c. A survey of training resources was done. The following methods of training will be utilized: Presentation$,demonstrations, readings, role plays and role reversals, discussions, case studies, and graphics. d. Evaluation of the training and participants will be done through participant feedback and obser- vation on a daily basis and upon completion of the training. E. Training Timetables

1. Sworn Officers, Vancouver Police Department

a. Initial training will be conducted at all parades three weeks prior to project implementation. A videotaped presentation will be used.

1) First Week

A 4 minute videotape will be shown to all squads of the four (4) Teams; at both North and South Divisions.

The videotapes will be shown at parades three (3) times per week, each, in order to assure that each member, irrespective of weekly leave has had an opportunity to view the videotape.

2) Second Week

A representative of the Victim/Witness Services Project will be present at all parades to answer questions and clarify and questions perceived by the officers.

• 3) Third Week

The videotape will be rerun to allow members that had been on annual leave or course training to familiarize themselves with the Project and procedùres for accessing the Project. Mem- bers who have questions or comments should be encouraged to call the Project telephone number for discussion or clarification.

b. All other sworn officers in the Department will view the videotape. Arrangements will be made with the Inspectors in charge of each section. A representative of the Project will be present at each of these sessions.

c. Arrangements will be made to attend all Squad Develop- ment Days September 1984 to June 1985 for one (1) hour of each session. The allocated time will be used to assess the implemented Victim/Witness Services Project.

2. Vancouver Police Department Recruits, Reserves, Communications Operators and Other Civilian Staff

All civilian staff will be shown the videotape. A representative of the Project will be present for the presentation. -1 5-

3. Social and Physical Care Providers, Community Groups and Interested Citizens

The videotape will be shown at a pre-set time and date. A representative of the Project will be present to address specific concerns of the group. Also, the representative will be present to facilitate a dialogue that will produce a meaningful exchange of information for each specific group; each with it's own concerns.

4. Victim/Witness Services Project Personnel

a. The training sessions will be held prior to the volunteer providing services to victims and witnesses.

b. All potential project personnel must complete all training sessions in order to qualify as staff who provide direct assistance to victims and witnesses.

c. Each of the speakers are videotaped to faciliate future training of new volunteers when the number of voluntary positions needed cannot justify training classes conducted in person by guest lecturers.

d. When significant numbers of volunteers require training, additional sessions will be scheduled. The vide07 taped initial training session may be used in part or in lieu of guest lecturers.

F. Outlines of Training

1. Sworn Officers, Civilian Staff ,Police Reserve Officers, Police Recruits

a. Areas to be Covered

1) Brief History of Vancouver Victim/Witness Study Results

2) Goals and Objectives of the Vancouver Victim/ Witness Services Project

3) Effects of Victimization on Victims

4) Needs of Victims/Witnesses

5) Case Management Practices of Victim/Witness Services Project - 16-

b. Completion of Evaluation Forms for the Training Session

2. Social and Physical Care Providing Agencies/Community Groups/Etc.

The same areas as above will be covered, with particular attention paid to the interests and concerns of the individual agency or group.

3. Victim/Witness Services Project Personnel

The entire contents of the Procedure and Training Manual will be utilized. All of the information contained there- in, is germaine to project personnel and should be mastered, prior to the staff providing services. -17-

G. Training Procedures

A. Victim/Witness Services Training for Sworn Officers (Patrol)

Week 1 - Roll Call video - (six minutes) will be shown by the NCO's at each shift change for each squad.

Week 2 - Victim/Witness Services Unit staff appear at roll call parade - (five minutes) to explain management procedures of the Victim/ Witness Services Unit.

Training Agenda

1. Victim Assistance Project

a. Major findings (Handout) b. Needs of victims and witnesses in Vancouver (Handout)

2. Operational Procedures - Victim/Witness Services Unit

a. Three services: crisis, non-crisis, and witness

i. hours il. eligibility iii. duty officers responsibility

b. Accessirig Crisis Workers - Procedures

I. victims and witnesses - Car 66 - broadcast on all channels (hospitals, crime scene, and victim's home)

1i. death notification (survivor) - C.D. requests Car 66 to attend PIC - Patrol North

iii. identifying crisis workers

c. Distribution of Source Cards

I. purpose ii. officers receive cards

d. Exceptions to "Services"

3. Questions and Answers

4. Evaluation -18- B. Victim/Witness Services Training for Sworn Officers (Non-Patrol), Civilian Staff, and Community Agencies and Groups.

Training is identical to Patrol Officers training, except that training will be completed in one fifteen minute session. The roll-call training video will be shown, and a Services Unit representative will be present. The representative will utilize the agends for Patrol Officers.

C. Victim/Witness Services Training for Victim/Witness Workers

1. Utilization of the Procedure and Training Manuals

As previously stated, all information in both manuals will be used in volunteer training.

2. Training sessions are held at the Justice Institute of B.C., 4180 West 4th, Blake Hall Auditorium.

3. Training Agenda #1

Session #1 09:00i-717100

09:00 - 09:15 Opening Remarks

09:15 - 09:30 History of the Criminal Justice. System Provincial Views on Victim/Witness Services Roll Call Training Film

09:30 - 10:00 Criminal Justice System Today -Criminal Law -Courts -Corrections ' -Vancouver Police Department

10:00 - 10:15 Break

10:15 - 11:00 Offenders/Rehabilitation Facilities

11:00 - 11:30 Crime Prevention

11:30 - 12:00 First Aid

12:00 - 13:00 Lunch -19-

13:00 - 14:45 Victim/Witness Opinions and Attitudes Effects of Victimization on Victim and Family Needs of Personal Crime Victims -Sexual Assault -Spousal/Family Assault -Robbery Needs of Victims of Property Crime Needs of Special Victims . -Handicapped -Ethnic

• -Elderly -Children - Needs of Witnesses Current Agency Response

14:45 - 15:00 Break

15:00 - 16:00 Role Play Exercise - Victims

16:00 - 17:00 Evaluation/Wrap-up

Session #2

TUM-7-7:00

18:00 - 18:30 Experiences of Victims

18:30 - 19:15 Notetaking Skills Interviewing Skills 19:15 - 19:45 19:15 - 19:45 Role Play -Ineffective Scenerio -Effective Scenerio

19:45 - 20:00 Break

20:00 - 21:30 Counselling Skills -Listening Skills -Accurate Sympathy -Communication Skills -Questions

21:30 - Close Evaluation/Wrap-up

Session #3 09:00 - 17:00

09:00 - 09:45 Assessing Needs for Referrals -Emotional/Mental Problems -Therapy -Professional Advice -Identifying Post-Traumatice Stress Syndrome -Making the Referral -20-

09:1+5 - 10:45 Bereavement Counselling Skills

10:45 - 11:00 Break

11:00 - 12:00 Safety and Emotional Concerns -Managing Conflict/Violence/Hostility -Managing Stress/Burnout

12:00 - 13:00 Lunch

13:00 - 14:00 Debriefing/Feedback

14:00 - 15:30 Procedures of the Victim/Witness Services Unit

15:30 - 15:45 Break

15:45 - 16:30 Questions and Answers

16:30 - 17:00 Evaluation/Wrap-up

4. Training Agenda #2

Session #1

T8757-=:00

18:00 - 18:15 Opening Remarks

18:15 - 19:00 Victim/Witness Services Video - Lecture Services Delivery Procedures

19:00 - 19:15 Break

19:15 - 20:00 Overview of the Criminal Justice System -Police -Courts -Corrections

20:00- 21:00 Victims and Witnesses of Crime. -Attitudes - Video and Lecture -Effects on Victims and Witnesses of Crime

21:00 - 21:15 Break

21:15 - 22:00 Role Play #1 Victim/Witness Service Worker

Session #2 18:00 - 22:00 -21-

18:00 - 18:45 Needs for Personal Crime Victims Needs of Property Crime Victims Needs of Special Group Victims -Handicapped -Elderly -Children -Be reavement Needs of Victims

18:45 - 19:15 Physical and Emotional Traumas

19:15 - 20:00 Skills for Victim/Witness Personnel -Listening/Communication Skills -Notetaking/Interviewing Skills

20:00 - 20:15 Break

20:15 - 21:30 Counselling Skills

21:30 - 22:00 Role Play #2 Evaluation/Wrap-up

Session #3 18:00 - 22:00

18:00 - 18:45 Assessing the Need for Referral -Emotional/Mental Illness -Need for Therapy/Counselling -Need for Professional Advice - Identifying Post Traumatice Stress Syndrome -Making a Referral

18:45 - 19:45 Bereavement Counselling Skills

19:45 - 20:00 Break

20:00 - 21:00 Safety and Emotional Concerns -Managing Conflict/Violence/Hostility -Managing Stress and Burnout -Debriefing/Feedback

21:00 - 22:00 Procedures of Victim/Witness Services Unit

Session #4 18:00 - 22:00

18:00 - 19:00. Procedures of the Victim/Witness Services Unit (continued) -22-

19:00 - 20:00 Role Play #3

20:00 - 20:15 Break

20:15 - 21:00 Evaluation/Wrap-up

5. Upon completion of training, workers will:

a. receive a Training Certificate (Appendix 1 ). After completing a minimum of at least six (6) months service, workers will receive a Certifi- cate of Appreciation (see Appendix 2) at an award ceremony.

b. fill out a Training Evaluation rorm (Appendix 3).

c. fill out a Shift-Schedule Sign-up Form, and each successive month later (Appendix 4).

d. attend monthly meetings, held the third week of the month. The day will be changed each month so that those with courses and work schedules will be able to attend (ie. April - on the third Tuesday, May - on the third Wedmsday, June - on the 4pird Thursday, etc., Monday throtgh Thursday only). - 23- iii Vancouver Victim/Witness Services Project Personnel

A. General Qualifications

All personnel of the Project, volunteer or salaried, must possess:

1. A genuine concern for and interest in assisting victims and witnesses of crime.

2. Personal maturity.

3. No criminal record.

4. Above average interpersonal skills.*

5. A good driving record, and a current B.C. license.**

6. Good moral character; high ethical standards.

7. The ability to respect and maintain confidentiality of information.

8. The ability to display professional behavior.

9. The ability to accept direction and supervision.

10. A healthy self image. '

11. Flexibility; absence of rigid, inflexible opinions.

12. Absence of prejudices and hostility.

13. Loyalty.

14. The ability to be concerned about the welfare of others.

15. The ability to be discreet.

16. The ability to follow through on commitments made to others; perseverance.

Previous counselling experience is preferred, but not required.

** Some positions do not require that the Victim/Witness Services Project worker be able to drive a motor vehicle. -24- B. Job Descriptions

1. Project Director

The duties of the Project Director shall be:

1. The recruitment, screening, and selection of all Project personnel, salaried and volunteer.

2. Supervising all staff, and continuous evaluating of levels of performance.

3. Establishirig and reviewing policies and procedures used by the Victim/Witness Services Project.

4. Assuring that accurate project records are maintained and proviqing status reports of project activities on a regular basis.

5. Conducting training for Project staff, Police personnel, and social and physical care providing agencies.

6. Evaluating the training program and making necessary modifications. .

7. Cooperating with the Ministry of the Attorney General of B.C. in their efforts to coordinate victims services for the Province of British Columbia.

8. Serving as the regional correspondent for British Columbia for the national victims newsletter being funded by the Ministry of the Solicitor General; edited and printed by the Canadian Council for Social Development.

9. Reviewing recent literature on victimization, and including the information in the Victim/Witness Services Project Training Manual, and distributing the information to current staff.

10. Forming and striking the agéndas for the Vancouver Victim Advisory Council.

11. Developing and monitoring office management procedures; producing a Procedure Manual and updating of same as necessary.

12. Establishing contacts with area agencies and citizens for the purposes of encouraging interest in the needs of victims and witnesses of crime and for the purposes of recruitment of qualified volunteers.

13. Provide direct services to victims and witness of crime',as needed. -25- 2. Project Assistant/Secretary

The duties of the Project Assistant/Secretary shall be:

1. Assisting the Project Director in the supervision of the volunteer staff and any such assignments that the Director deems proper and necessary.

2. Providing secretarial services for the projet; reports, daily correspondence, victim newsletter articles, etc.

3. Completing and distributing to all staff, a duty roster for each month, one month prior to the effective date of the roster.

4. Compiling statistical reports for the Ministry of the Solicitor General and the Department, under the direction of the Project Director (including the number of victims and witnesses served by the Project and all data collected from victims • of crime in Vancouver).

5. Assisting project personnel in providing training on victims needs and services that are available in Vancouver.

6. Serving as receptionist for the Project, as required.

7. Taking responsibility for office management when the Project Director is unavailable.

8. Providing direct services to victims and witnesses of crime, as required.

9. Cooperating with the Project Researcher in the completion of his evaluative assignments and the typing of his reports for the Department and the Solicitor General of Canada, as required.

10. Taking responsibility for Project filing; main- taining a accurate filing system.

11. Providing direct services to victims and witnesses of crime, as needed.

12. The successful applicant agrees to work until June 30, 1985, five(5) eight (8) hour days per week and will sign a contract in this regard. -26-

3. Victim/Witness Workers

a. Crisis Workers

The duties of a Victim/Witness Crisis Worker shall be:

1. Providing crisis counselling to victims and witnesses of crime, who in the opinion of a Vancouver Police Officer are in need of the service.*

2. Assisting the crisis worker with whom they share an assignment, with the counselling and referral of victims and witnesses.

3. Making referrals to victims and witnesses of crime to assist them in solving their problems that occured as a direct result of their victimization.

4. Providing bereavement counselling to survivors of victims of sudden deaths.

5. Transporting appropriate victims to transition houses, Shaughnessey Hospital Sexual Assault Treatment Centre, and other social agencies as needed.**

6. Continuing contact with victims and witnesses that they have served, or arranging with other workers to continue the contact with the victims and witnesses if they are unable to do so.

• 7. Supporting victim and witnesses' needs for emotional and physical support at the victim or witnesses' home, at the hospital or at the crime scene.

8. Assisting the victim in clean up of damage caused by the criminal incident (includes the boarding of broken windows, or damaged doors).

9. Completing all necessary forms for all victims and witnesses to whom service was provided.

10. Attending all initial training sessions prior to providing direct services to victims and witnesses and attending and completing all monthly training sessions.

Donatihg 6 hours per week.for one(1) year as a volunteer, post training.

** It may be a requirement that the worker has full use of a reliable and properly insured motor vehicle, in addition to a valid B.C. Driver's License, and a good driving record. -27- b. Non-Crisis Workers

The duties of a Victim/Witness Non-CriSis Worker shall be:

1. Providing victims and witnesses of crime who telephone for assistance with appropriate referral information, as needed.*

2. Providing victims and witnesses of crime with appropriate case progress information, as requested by the victim or witness.

3. Providing victims of crime who have innocently been injured physically as a result of the criminal incident with information about filing a claim with the Criminal Injuries Board.

4. Providing victims of crime with crime prevention information and mailing necessary brochures and information to said victims.

5. Providing emotional first aid (short term counselling) to victims and witnesses of crime, as necessary.

6. Assisting victims and witnesses of crime in processing insurance forms, claims, etc., as necessary.

7. Providing specialized information, assistance, or referral to victims and witnesses in difficult, unusual, or complex situations -(i e: child abuse, offences against juveniles, the aged, emotionally ill persons, etc.).

8. Telephoning victims and witnesses of crime to offer the services available through the Victim/Witness Services.Project.

9. Continuing contact with victims and witnesses that they have served, or arranging with other workers to continue the contact if they are unable to do so.

10. Completing all necessary forms for all victims and witness to whom service was provided.

11. Attending all initial training sessions prior to providing direct services to victims and witnesses and attending and completing all monthly training sessions. -2 8- 12. Providing employer/school intervention, as needed.

13. Providing property return assistance, as needed.

* Donating 4 hours per week for one (1) year as a voluntebr, post training. -29- c. Witness Workers

The duties of the Victim/Witness Services Witness Worker shall be:

1. Providing witnesses of crime with assistance with their problems that result directly from their being a witness.* .

2. Providing information on court procedures, as necessary.

3. Providing a tour of the Court House and Court room prior to the witness testifying, if necessary.

4. Providing employer/school intervention services, if necessary.

5. Coordinating witnesses' appearance times in liaison with Crown Counsel.

6. Advising Crown Counsel when his/her witnesses are present and available to testify.

7. Assisting the witness with release of seized property, if applicable.

8. Providing emotional support for witnesses who are fearful of testifying. .

9. Provide escorts to court for fearful witnesses, as needed.

* Donating 4 hours per week as a volunteer, for one (1) year, post training. -30-

4. Research Assistant

The duties of the Project Research Assistant shall be:

1. Collecting all appropriate data from Project personnel and from the Vancouver Police Depart- ment that are necessary to evaluate the Project.

2. Tabulating the collected data and submitting appropriate reports at regular intervals to the Department and to the Solicitor General of Canada, as required.

3. Assisting the Project Director and the Assistant/ Secretary with the training of the Project staff, as required.

4. Providing direct services to victims and witnesses of crime, as required.

5. Assuming responsibility for office management when and if the Project Director and the Assistant/ Secretary are unavailable.

6. Producing and distributing a Final Report on all phases. of the evaluation of the Project.

7. The successful applicant for this position agrees to work until June 30, 1985, three (3) eight (8) hour days per week, and will sign a contract in this regard. -31-

C. Procedures of Personnel Selection

1. Letter of Interest/Resumes/Letters of Recommendation

All applicants for either voluntary or salaried positions with the Project must:

Submit a letter of interest, a resume, and three (3) letters of recommendation. The letters should be from present and previous emloyers, if possible.

The letter of interest must also include the date of birth of the applicant, place of birth, and a listing of all first and surnames that the applicant has used since his date of birth. The information will be used to ascertain any previous criminal record.

2. Interviews/Questions Asked/Use of Forms

a. Response to Inquiry Regarding Positions with Victim/ Witness Services (see Appendix 5), Appointment Letter Form #1 (Appendix 6), Appointment Letter Form #2 (Ap- pendix 7), Letter of Acceptance (Appendix 8), and Letter of Rejection (Appendix 9) will be utilized as needed and appropriate in the screening process for both salaried and volunteer applicants.

b. If the applicant is deemed appropriate, based on a decision that the submitted information is correct and appropriate, a personalinterview between the Pro- ject Director and the applicant will be arranged, utilizing the questions found in Appendix 10. Addi- tional areas to cover in the interview can be found in Appendix 11). •

c. The applicant will be requested to fill out the Per- sonnel Information Form (see Appendix12) prior to the interview.

d. Upon successful completion of the first interview, a second interview will be scheduled with the Project Director and a sworn member of the Department, who has volunteered for the duty, utilizing the questions found in Appendix 10.

e. Upon successful completion of the second interview, the applicant will arrange for an appointment to be fingerprinted, photographed, and issued a VictimiWit- nesses Services Identification Card after signing an Identification Squad Form -- see Appendix 13.

f. If acceptable, the applicant will be advised of the date to report for training. -32- g. Prior to reporting for training the applicant will sign the Code of Ethics, Affirmation of Confiden- tiality, Waiver of Liability, Agreement of Voluntary Contribution, Dress Code, and Authorization to Con- duct Background Check forms. h. Prior to the worker leaving the service unit the supervisor will complete the Personnel Close-out Form (see Appendix 14) and the worker will complete the Worker's Assessment form (see Appendix 15). -33- 3. Number of Staff Required

Crisis Service Workers:

Six. (6) hour shifts for each worker once per week.

Two (2) workers per shift, X four (4) shifts

per day X seven (7) days per week = 56

In addition six (6) substitutes will be recruited and trained. The substitutes will be used to allow for the illnesses of the crisis workers not to impede service delivery.

Non-Crisis Service Workers:

Four (4) hour shifts for each worker once per week.

One (1) worker per shift X a minimum of one

shift per day X six (6) days per week = a

minimum of twelve (12) workers.

In addition, two (2) substitutes will be recruited.

Witness Service Workers:

Four (4) hour shifts for each worker once per week.

One (1) worker per shift X two locations = four

(4) workers X five (5) days per week = 20 workers.

In addition, two (2) substitutes will be recruited.

Total Staff Required:

96 volunteers (minimum) • -34 -

D. Rewards for Project Personnel

1. Adults have many abilities that they have acquired throughout their lives that they do not necessarily use. Volunteering with this project will allow the individual the satisfaction of using some of these life skills, in a way that assists others who are suffering. difficulties as a result of victimization.

2. Project personnel will be able to increase their knowledge of the criminal justice system. They will gain first hand experience and knowledge that can assist them in their future or present careers, and personal lives.

3. .Through the training provided, and interaction with other project personnel, an opportunity exists to learn new life skills and refine old ones.

4. Although no gratuities can be charged or accepted (as there is no fee charged to victims/witnesses) the lack of monetary reward should not be a problem. Accepting a cup of coffee or tea is not considered a gratuity, however. The emotional rewards of self- satisfaction in the knowledge that the individual has shown compassion for others, is sufficient.

5. An opportunity exists to meet new people in the . community, who share your values and concern for the well being of others in the community.

6. The individual is rewarded by recognition from project personnel at regular intervals. Certificates of achievement and informal parties to honour the personnel will be held.

7. The most important reward of all is possibly the

• reward that comes from within each individual - the feeling that they have each given a part of themselves to individuals and thereby to their community as a whole. - 35-

IV Policies and Procedures

A. General

1. Responsibilities For Personnel Supervision

All voluntary and paid staff are responsible to the Project Director, who in turn is responsible to the Inspector in charge of the Community Rela- tions Office of the Vancouver Police Department.

2. Absenteeism

Staff assigned to the Crisis Worker positions must have another Crisis Worker with them. If one person appears at the appointed time, and the other worker does not appear, advise the Chief Dispatcher that Car 66 will not be in service until (time) ithe next service shift) and go home. Do not go out alone. Please leave note in the office (029, basement) that explains the situation that occured.

If for any reason (illness, vacation) staff of the project are are to find a unable to keep assigned commitments, they replacement themselves from the substitute list. As the next months schedule will be posted by the third Monday of each month, as much advance notice of vacations as possible sLuild be given. In the case of illness where no subsitute can be found, please contact the Assistant Project Director.

3. Gratuities

No worker with the project will accept any form of gratuity, monetary or otherwise. No worker may solicit gratuities of any nature.

4. Appropriate Behavior

Workers with the project will refrain from any behavior that another person might have reason to find objectionable. These behaviors are, but are not limited to: Smoking of cigarettes, cigars, etc. in the presence of a victim or witness, unless the victim/witness is smoking (even then, the worker must ask permission to smoke); drinking alcoholic bev- erages while on an assignment or for at least s4x (6) hours previous to providing any services; moving any items belonging to the victim/witness without permission - in general, being courteous at all times. No weapons of any type may be carried by V/W wotker on duty. (Includes guns, knives, 5. Confidentiality mace, tear gas, etc.)

Workers must respect the confidentiality of information they receive at all tines. (See Code of Ethics and Oath of ConfidentialitY) -36-

6. Courtesy

All workers will extend courtesy to all others at all times, regardless of the provocation of others. All other persons will be treated in a manner that the worker would like to be treated.

7. Absence of Prejudice

All staff will exhibit an absence of personal prejudice and through action or speech, not exhibit negative attitudes towards specific individuals and/ or groups of individuals.

8. Ability to Relate Well to Others

The ability to relate well to other workers and victims and witnesses is essential.. All workers must possess this ability.

9. Contractural Agreements

All Victim/Witness Workers will read.and sign the following contracturai agreements (a. through e.) prior to providing services to victims and witnesses.

a. Code of Ethics (see Appendix 16)

Services to victims and witness of crime in Van- couver, B.C. are provided on humanitarian grounds by members of the community. The services required by crime victims and witnesses, as a result of their victimization, dictate that service providers offer sensitive competent assistance.

In order to provide the required services, each individual serving as a project worker must agree to subscribe to and adhere to certain ethical standards.

The ethical standards of conduct are ones that any individual chosen to serve victims and witnesses as a worker would normally espouse. The dignity of the individual, the right of the individual to dictate the services to be received, the adherence to project procedures and regulations, and the respect of and for the opinions of others are the base of the Code of Ethics.

Victim/Witness Workers agree to sign the following Code of Ethics prior to their acceptance as project personnel with the Victim/Witness Services Unit. -37- b. Affirmation of Confidentiality (Appendix 17)

All project staff, salaried and volunteer will be asked to sign the statement "Affirmation of Confidentiality."

The knowledge anyone acquires as a result of their involvement with the project is considered confidential. The information gained is only to be discussed with the Project Director or Assistant Project Director.*

The purpose of any discussion of information must be to clarify facts and to ascertain a proper course of action. The only other legitimate purpose for discussing the information would be for the emotional benefit to the worker of clarifying and exploring his/her feelings about the facts of a particular case or case types.

The confidentiality of information includes not only information gained on victims and witnesses but also any information overheard of gained as a result of being in the Public Safety Building, Oakridge Substation, Court Houses, etc.

The Affirmation of Confidentiality also includes the requirement that all information given will be appropriate, and that information to which other people are not entitled will not be revealed.

All project personnel will sign the Affirmation of Confidentiality prior to rendering services to victims and witness of crime.

* exception - a subponea to testify in a court. c. Waiver of Liability (Appendix 18)

All persons serving as victim/witness service workers will be required to sign a Waiver of Liability Form before beginning to provide services to the Victim/Witness Services Project.

If a victim/witness service worker is subsequently to accompany a member of the Department in the performance of his duties, in order to fulfill his/her duties as a victim/witness service worker, no new form will need to be signed.

If a victim/witness service worker is granted permission through the Department to Ride Along with a Sworn Member, a Departmental Form, VPD 24 (81) will be signed prior to the ride along date.

Under no circumstance is the City of Vancouver, the Police Board, the Victim/Witness Services Project, a member or members of the City of Vancouver Police Department,.staff of the Victim/ Witness Services Project, their successors, assigns, servants, agents, or employees whether acting within the scope of their employment or not, responsible for the safety or potential loss of personal property of any victim/witness service worker. -39- d. Dress Code (Appendix 1)

The rationale for the establihment of a dress code is three fold:

1. To satisfy safety concerns.

2. Neat appearance of workers increases likeli- hood of the acceptance of services offered.

3. Neat appearance of workers increases the self- confidence of workers, which can increase quality of services provided.

As a consequence, the following Agreement to Abide by the Dress Code of the VictimMtiness Services Project will be signed by all Victim/Witness Workers prior to their providing services: e. AgreementAgreement of Voluntary Contribution (Appendix 20)

Each victim/witness service worker will sign the following Agreement of Voluntary Contri- bution. Much time and effort is put forward by staff of the Department to select and train volunteers to provide services to victims and witnesses of crime. It is therefore expected that the volunteer will recognize the efforts of the Department to provide them with training and supervision and agree to commit themselves to a time frame commitment; one (1) year of voluntary service.

It is understood that occasionally a volunteer will have to leave the service due to poor health or moving to a new location outside of Vancouver. It is also understood that some victim/ witness service workers will find the work too demanding emotionally for them. Under these circumstances, it is expected that the Agreement of Voluntary Commitment will be cancelled. -41-

10. Authorization to Conduct a Background Check (see Appendix 21)

a. All applicants must sign an authorization form which gives the project and any other person the right to enquire and state opinions about the said applicant.

b. If the applicant has formally applied to the Vancouver Police Department, the authorization must then be presented to Staff Training and De- velopment for release of their information.

c. Authorizati-on is to be signed at the time of the first interview. -42-

11. Reasons for Dismissal of Project Staff

a) Any violation of the Code of Ethics.

h) Failure to report for and complete assignments.

c) Inability to perform duties in an acceptable manner.

d) Misuse of the issued Victim/Witness Civilian Identification Badge.

e) An arrest of any criminal activity or any charge laid for any serious offence or traffic violation will result in a suspension from the Project. A conviction or guilty plea will be grounds for immediate dismissal.

f) Release of any confidential information to unauthorized person(s).

g) Misuse of any property belonging to the Vancouver Police Department, the City of Vancouver, or the Victim/Witness Services Project.

h) Impersonating a Police Officer.

i) Repeated violations of the Dress Code.

j) Requesting or accepting gratuities.

k) Any demonstration of prejudice, either verbal or by action(s).

1) Inability to relate well to others; clients or project staff.

m) Any indiscretion that brings or may bring. discredit to the Victim/Witness Services Project and/or staff members thereof. -43-

12. Victim/Witness Workers Use of Vancouver Police Depart- ment Property

1. General

All property of the Vancouver Police Department is to be treated with care and respect. Misuse of Department property is not tolerated.

An examination of all property of the Vancouver Police Department that is assigned to any Victim/ Witness Service Worker should be made by the worker prior to accepting the property. Any damage or malfunction, noted bY said worker must be reported immediately to the person assigning the property.

Any accidental damage toyancouver Police De- partment property must bè reported prior to the completion of the worker's assignment to the proper authority. :

2. Departmental Letterhead (Stationary)

a. No letter is to be written or typed on any official Vancouver Police Department letterhead stationary without the expressed permission of the Project Director.

b. The Project Dlretor or the Secretary/ Assistant must sign any letter typed on letterhead.

c. Form letters, routinely sent to victims or witnesses by the Project must be signed as follows:

EXAMPLE: Ms.Jane Doe Project Director

PER: Ms. Sally.Worker

d. Any mail from the Project must contain the correct complete address of the intended recipient and the complete postal code. -44-

3. Departmental/Project Telephone Lines

a. Phone lines are for official business only. In an emergency the lines may be used, only for local calls. All other calls of a personal nature are to be made from phones outside of the Department. No quality service to victims and witnesses is possible if access to services via phone is impeded by phone lines that are continually In use.

b. When the project office is unmanned for any amount of time, the answerphone device must be engaged. Upon the return of any project staff, the first obligation of the staff member is to listen to the recording and return the calls of those who left messages.

c. During the operational hours of the non- crisis victim/witness service (9 a.m.- 5 p.m.) the telephone line 665-2187 will be utilized only for incoming calls. This number is listed 46 the blue section of the white pages of the telephone book as the number victims and witnesses can call for assistance.

d. No long distance calls can be made from any project or departmental phone without the expressed permission of the Project Director or the Project Assistant/ Secretary.

e. Access to an outside line (any phone number other than the locals of the department personnel) can be gained by dialing "9" and then the desired.local number.

f. Access to in-house number (locals) is gained by dialing only the last four digets of the 665-number.

g. When answering project phones the correct procedure is to answer appropriately, "Good Morning (Good Afternoon), Victim/ Witness Services. May I help you?" -45-

h. If additional contact with the victim or witness is or may be necessary, advise the client that you will call them back, and provide a date. Due to the number of calls received by the Project, it would be difficult for the victim/witness to call back; more difficult than if the service worker places the call.

4. C.P.J.C. and M.R.D.S.

No Victim/Witness Service Worker shall have access to these systems. If information is required from the system, the worker will request a sworn officer to obtain the information.

5. Portable Radios

Only workers assigned to crisis services will use the Vancouver Police portable radios.

6. Victim Services Project Vehicles •

Only workers assigned to crisis services will use the Victim/Witness Service vehicles.

7. Information

a. All information gathered by members of the Department is considered confidential in nature.

b. Access to this information by Victim/Witness Service workers is limited to the information that they require to properly respond to requests from the victims and witnesses that they are serving. Curiosity is not a reason to find out about further case progress on any case, even if you initially had contact with the victim..

c. The records kept by the Department are to be accessed only through a duly authorized representative of the Records Department.

8. Civilian Identification Badge

a. Impersonating a police officer is an extremely serious offence; one for which you could be criminally charged. In dealing with the public, it is the responsibility of the Victim/Witness Service Worker to make -46-

sure that victims, witnesses and others accessed as a result of the position with the project, understand that he/she is a civilian and not a sworn member of the De- partment.

b. The Civilian Identification Badge (see Ap- pendix 22) that is issued to every project volunteer must be displayed at all times when on assignment with the project. It must be attached to clothing, on the upper left chest area. Incidently, the Victim/Witness Services Personnel Identification Card for salaried staff can be found in Appendix 23.

c. Under no circumstances is the identification badge to be used to gain entry into or information from other police departments, business establishments, etc. Misuse of the identification badge is a serious breach of ethics and will result in immediate dismissal from the project.

d. The identification badge must be surrendered to the P-oject Director upon dismissal or resignation from the project on the day that said disrpissal or resignation is in effect.

e. The identification badge must be visible to the officer in charge of the investigation when the crisis worker attends the victims home, crime scene, or hospital, to officers manning the PIC (Public Information Counter), to victims and witnesses, and to the attendant at the Kiosk where portable police radios are assigned.

9. Victim/Witness Services Business Card

Workers may use the Victim/Witness Services Unit business card (see Appendix 24), but must be sure to put a line through the printed Officer/P1N. This will help to assure that the victim or witness does not think the workers are sworn officers. -47-

13. Victim/Witness Eligibility for Services

a. Any victim who was victimized while in Vancouver, British Columbia is eligible for services provided by the Vancouver Victim/Witness Services Project; whether or not the person resides(ed) in Vancouver at the time of the victimization.

b. All witnesses to crimes that occurred in Van- couver, B.C. are eligible for services provided by Victim/Witness Services.

c. Victims and witnesses of crime, who state that they have not reported the crime will be told to call the number 665-3321 to report the crime.

d. Victims and witnesses of crime in Vancouver, B.C. who reside outside the Province of British Co- lumbia will be offered the services of the Victim/ Witness Services Project in person or via telephone when in the Province of B.C., or via mail, if they have returned to their residence.

e. Victims and witnesses of crimes that have occured outside of Vancouver, B.C. who are in need of assistance but no Victim/Witness Service is normally available to them, will be assisted to the extent that project staff can provide the assistance, without detriment to those victims and witnesses of crime that occur in Vancouver, B.C.

f. Survivors of sudden deaths in Vancouver will be offered the services of the Vancouver Police Depart- ment's Victim/Witness Services, crisis and/or non- crisis. -48-

14. Victim/Witness Services Provided

a. Crisis Services - Delivered in person at the victim's home, crime scene, or hospital (24 hours/day, every day of the year)

1) Emotional first-aid and emotional support to victims, witnesses and the survivors of sudden death victims

2) Transportation to their residence, or to the Shaughnessey Hospital Sexual Assault Treatment Centre or other social agency/service

3) Providing informational services to victims and witnesses for referral to appropriate physical care, social, or practical services (The Unit's Referral Manual will be utilized to make appropriate referrals.)

4) Emergency home repairs (broken glass, doors, etc.) The service will provide appropriate size boards and nails in order to cover an area that is left open as a result of a Break and Enter offence if the victim is unable to accomplish the repair on his own

5) Assistance in cleaning the crime scene (after investigation is completed)

6) Emergency financial aid - the victim will be referred to the Emergency Office of the Ministry of Human Resources

7) Case progress information

8) Crime prevention information

9) Employer/school intervention

10) Translation services

11) Emergency food/clothing/housing - the victim will be referred to an appropriate agency

12) Compensation for medical care costs - the victim will be referred to the appropriate agency -49- b. Non-Crisis Services - Services delivered after some time has passed since the criminal incident; delivered via telephone or letter (9 A.M. to 5 P.M., Monday through Saturday)

1) Emotional first aid

2) Case progress information

3) Referrals to appropriate agencies (physical, legal or social care)

4) Provide advice regarding court processes, as needed

5) Crime prevention information

6) Employer/school intervention

7) Referrals to the Criminal Injuries Board for compensation for medical care costs c. Witness Services - Services delivered after some time has passed since the criminal incident; delivered via telephone or in person to the victim who is subpoeneaed to be a witness in court or to the witnesses to the criminal event

1) Escorts to court appearances, as needed

2) Employer/school intervention

3) Advice on court procedures and being an effective witness

4) A tour of the Court House and Court Room to familiarize the witness with the surroundings of the court where they will testify

5) Show a video tape of Court procedures to familiarize the witness with the surroundings of the Court where they will testify

6) Emotional support and encouragement

7) Advice on practical matters and assistance with practical concerns

8) Information on court dates/times/disposition

9) Advising the Crown that the witness is available to testify -50-

15. Vancouver Police Department Procedures in Accessing Crisis and Non-Crisis Services

1. Crisis Services

The procedure to access the crisis services is the same for every crime, with two exceptions: adult female victims of sexual assaults and spousal assault/ family •ispute.

Victims and witnesses of attempted murder, surviivors of murder, victims of sudden deaths, robbery, assault, breaking and entering, theft over and under $200, and mischief complaints:

a) When in the officers opinion the victim/witness/ survivor is traumatized,

h) When in the officers opinion the victim/witness has need of any of the crisis services listed,

c) The officer will contact communications and request that Car 66 be dispatched,

d) The service will respond over the radio that they are en route and provide an estimated time of arrival,

e) The officer(s) will choose to leave or stay with the victim/witness at his/her discretion, until the Victim/Witness Services workers arrive.

Exceptions:

1) Sexual assault - adult female victims over 14 years of age will first be offered the services of Women Against Violence Against Women. If the victim prefers not to accept the referral, then Victim/Witness Services should be contacted.

2) Spousal assault/family disputes - officers should continue to use Car 86 services for spousal assaults.

2. Non-Crisis Services

Every victim and witness of crime in Vancouver should be given a business card advertising Victim/Witness Services and on the reverse side the number of the Criminal Injury Compensation Board. The officer should place the case number and his/her PIN number on the card to speed assistance to the victim, should he/she need non-crisis services. -51-

16. Crisis/Non-Crisis/Witness Worker's Responsibilities When In Contact With Other Individuals

a. It is expected that all staff will be polite and courteous to all others at all times. Failure to be courteous will result in dismissal from the project.

b. Victim/Witness Services Workers are expected to be knowledgeable regarding services available for victims and witnesses and procedures used to access these services.

c. Victim/Witness Services Workers are expected to possess and use good communication skills with clients, other Victim/Witness Service Workers, and sworn members and civilian staff of the De- partment.

d. Victims and witnesses must always be addressed as Mr., Mrs., Miss., or Ms. followed by their surname, advised of the name of the service, the purpose of the phone call, and the fact that no fee is charged for the service.

e. When addressing or introducing sworn officers, pro- tocol •calls for using the title of the officer (ie. Constable, Corporal, etc.) followed by the person's surname. Addressing any sworn officer above the rank of Staff Sargeant should be done by calling him "Sir" when you do not know his correct rank and/ or surname.

f. In any situation where service workers are unsure of information, procedures, appropriate referrals, etc., the victim should be advised that you will call back with the correct information. In these instances, he/she should seek the counsel of other workers •and/or the Project Assistant/Secretary or Project Director.

g. Only promise what you can and will deliver. To promise more than you can possibly deliver or to fail to deliver what you have promised not only harms the your personal credibility but also the credibility of the Vancouver Police Department and the Victim/Wit- ness Services Unit.

h. Any service promised to a victim or witness must be provided, unless the service was offered in error. In the event that the worker erred, the worker must phone the victim and so advise. -52-

1. Any pamphlets (ie. C.I.B. forms and brochures, crime prevention information) promised to a victim must be sent out the day of the request and the promise of the worker to mail them. All mail must have the correct postal code. j. When placing a call to a victim or witness that has not been solicited by them, and you are advised that the person is not at home, only leave your name and state that you will call back later. Do not give out the service's name or telephone number, as you may be speaking to the offender. k. This rule is particularly important in cases of family assaults. Your contact with the offender has the possible result of triggering another assault, due to your contact with the family. In these cases, the investigating officer will be

• the person who advises the victim of the service and asks the victm to telephone at a convenient time (on the initial contact).

1. Always be aware of the age of the person to whom you are speaking (particularly on the telephone) in revealing any kind of traumatic or distressing. news (le. charges were stayed, defendant was found not guilty, defendant was entitled to day passes, etc.). .Although you can sensitively deliver information as a normal course of events, an older person could suffer medical problems more often than. a less aged person. This advice applies to anyone emotionally or physically unstable. m. If a victim or witness expresses a complaint about you or your performance you must immediately notify the Project Director or Project Assistant/Secretary. Further conversations with the victim or witness will be made by supervisory staff. n. Any complaints about an officer must be referred to the Internal Investigation Squad. o. Never promise to call back by the end of the day. Explain to the victim or witness that the procedure is time consuming. Tell him/her you will call back within the next two days. If you still have not completed the service, call the victim back to inform him/her that you have not forgotten and are still working on the problem. Also give him/her another date on which you will call back. -53-

17. Crisis/Non-Crisis/Witness Workers' Responsibilities When Accomplishing Referrals to Other Agencies.

a. Victims and witnesses of .crime should be referred to other agencies when in the opinion of the Vic- tim/Witness, a referral is appropriate or when the or witness requests a referral. victim

b. The Resource Manual, compiled and maintained by the Victim/Witness Services Unit, must be used to provide the victim/witness with an appropriatt referral. Agencies and services not appearing as the correct referral (le. approved by the Victim/ Witness Services Unit) will not be agencies to whom referrals are made,.

c. All referrals should be made to the victim/witness by providing him/her with the following information:

i) Name of agency

ii) Telephone number of agency

iii) Hours of operation of service

iv) Fee for the sepice

v) The name of the "contact person" at the agency to which the client is being referred. The contact person's name appears wiih the agency information listed in the Resource Manual.

vi) Any other information that the victim/witness wants to know and is entitled to concerning the mandate of the agency should be provided.

vii) The victim/witness should be specifically asked to telphone the Vi,ctim/Witness Services Unit if for any reason the referral is not appropriate or they are not pleased with some aspect of the provided service.

d. Only give the victim the name and number of the "Pri- mary" agency listed in the Resource Manual. If they express an objection to the agency, then get them another referral from the "Secondary" agency.

e. A following call 'must be made to the agency to assure that the referral was accepted as appropriate. .-54-

B. Crisis Workers

1. Shift Schedules

a. Each crisis shift is for six (6) hours duration.

b. The shifts are: 00:00 to 06:00 06:00 to 12:00 12:00 to 18:00 18:00 to 00:00 This way the services will be provided 24 hours per day, every day of the year.

c. You must show 4 15 minutes before your shift starts in cirder that there be an overlap time between shifts.

2. Management of Assignments

à. Crisis workers are to work in teams of two (2). Under no circumstances is the service to be provided by less that a team of two people.

b. Teams will consist of one (1) man and one (1) woman, if possible. If not possible, the pre- ference will be for two (2) women to be assigned.

c. If a worker is unable to attend the assigned shift it is his/her responsibility to secure a replacement on time, so that the crisis services can be offered.

d. A list is available of other workers who are willing to be substitutes. Copy their names and telephone numbers off the substitutes list for the shift time you work, so that you have them with you if the need arises.

e. When calling for a substitute:

1) give as much advance notice as possible,

ii) tell the substitute you are calling the reason for the request (ie. illness),

iii) try to limit calls for substitutes to normal hours (09:00 to 22:00) unless you are sick just prior to the shift and are really des- parate to get a substitute. -55-

f. When you cannot attend the assigned shift:

i) call for a substitute and obtain one,

ii) call your scheduled partner for that shift and advise him/her of who you have obtained as a replacement,

iii) telephone 665-2239 and ask the worker to cross off your name on the proper date and shift time and - write ih the name of the person who will be your substitute.

g• When you arrive for your shift and your partner does not appear at all, please call the telephone number(s) listed for your partner. If you cannot reach your partner, telephone an "on call worker" with an asterisk beside his/her name on the appropriate substitute list. The asterisk means that the person does not mind receiving last minute telephone calls. If you cannot reach anyone, telephone the Project Director or the Pro- ject Assistant/Secretary. Upon their advise, or if you cannot reach them, advise the Chief Dis- patcher that Car 66 will not be in service until (time) (the next service shift) and go home. Do not go out alone. Please leave a note in the office (Room 029) that exinlains the situation that occured.

h. At the start of the shift (10 - 15 minutes to the hour), the two Crisis Workers will meet at the Public Information Counter (PIC) to sign in and pick up the key for the office. The key and access to the office between 17:00 and 06:30 will only be given to the worker when the victim/witness worker identification if shown. When check- ing in at the PIC counter ask who the Duty Officer is so if you have any questions or need someone you know who to contact.

i. Go to Room 029, pick up your jackets, check for messages, and return the key to PIC. Then one of the two workers must proceed to the Kiosk to return the radio from the previous shift and to pick up a new battery for the radio (or a radio).

To maintain the security of the building, the 4 th J . floor should be used as an access to the Kiosk. The third floor is off limits at all times and the second floor is off limits between 17:00 and 08:00 to Victim/Witness Services personnel. No one should enter any work area on the fourth floor at any time. -56- k. At the start of your crisis shift place a note on the small blackboard indicating your names, date and shift.

1. The two crisis workers must not split up and go in two different directions during shifts; response time would be too slow if the two had to first meet and then attend to a call. m. Leave a note on the blackboard before going out on a crisis call (or coffee break) indicating where (the address) of where you are going and estimated time of return. This helps to preclude the new shift workers from getting a second radio, thinking that no one was on the previous shift and the confusion of having two Car 66's responding to a call. n. If no one else is staying in the office when you are at the Kiosk or on a call, turn on the answering ma- chine and lock the door. The next person will obtain the key from the PIC himself/herself. o. You must wear a jacket (Victim/Witness Services jacket) and your identification card at all times when responding to a call. p. At the close of the shift (15 minutes before the shift ends) return to the Kiosk and have the attendant re- corethat you have returned the radio In good condition or have the next workers return it for you. q. Leave all records of your contacts with victims and witnesses during your shift in the Project office. It is a good idea for workers coming on assignment to stop by the Project office to learn of contacts with victims and witnesses on the previous shift, in case they are called out to the same person, or the workers on the previous shift have advised the victim or witness they they will be contacted by other workers during the next shift. r. Always fill out a shift report (see Appendix 25), even if you do not attend to a victim in person or on the telephone. s. Report to the PIC to sign out. -57- 3. Use of Portable Police Radios

a. At the Kiosk, one of the VA0 workers will ask for and receive from the attendant on duty a portable radio (or a new battery for the radio). A worker on each shift must obtain a ni battery.

b. The radio will be throughly checked for proper functioning before the worker leaves the Kiosk area.

c. From the time that the worker takes possession of the radio, the radio will be monitored at all times. Always leave the radio on from the time that you receive it until you return it to the Kiosk.

d. The radio must always be at a volume that is loud enough for the workers to hear the calls, but never so loud that members of the public can hear the calls or possibly be disturbed by the volume.

e. .Request for the workers to attend the scene of a crime, the victim's home, a hospital, etc. will be broadcast over the radio.

f. The call for Car 66 to attend will be broadcast on all channels (1 - 4) during the hours of 09:00 or 10:00 to approximately 03:00. At 03:00 the system becomes a two channel system. The operator will come on the air to announce the switch. Be sure to switch over to channel one or three when told, as otherwise you will not hear the calls for Car 66.

g. When you are on a call, you must turn to the appropriate radio channel. This applies even when you are revisiting a victim for follow-up assistance. ' Calling the address in on the wrong channel not only results in confusion, but it is also possible that your call will not be transmitted. If you subsequently needed assistance no one would know where you are of hear your call.

h. Radio procedure is as follows:

I) when you come on duty press the radio button and say "Car 66". The operator will respond "Car 66". Your response should be "Car 66, your location, 10-8". - 58- J. ii) when you hear a call for Car 66 respond "Car 66 and give your location". The operator will say "Car 66 and give you the message--it will probably be an address that you are to attend". When giving the address where you are to attend, the Communications Operator will make the an- ouncement in the following order: Apartment Number, Street Number, and Street Name. Your response should be "Car 66, 10-4, and give an estimated time of arrival (ETA)". The operator may also tell you to switch to another channel (5) for more detailed information.

To determine your ETA, your decision is based on what you are doing at the time and where you are in the city. If you cannot attend for a long time because you are already with a vic- . tim, please radio in your estimated time of arrival (ie. one hour) accordingly. In this way, the officer who made the service request will be able to set his own course of action.

Most victims can be left at least for a short time while you attend another victim. If you promise to return to that victim, please do so. Write down the victim's phone number so that you can telephone him/her if your return (as promised) is impossible. Then make arrangements * for follow-up by other crisis workers as needed.

iii) When you leave the scene, home, or hospital, call in "Car 66, your location, 10-8".

I. If you hear a call on the scanner or over the radio, but the operator does not hear you respond through the radio (due to the interference caused by the thick cement walls of the building), call 2215 (the Chief Dispatcher) to get the address directly. If you are out of the building and want to get in touch with him and are unable to do so through your radio, call 665-2215.

j• The radio, in addition to speaking on it when acknow- ledging calls for assistance, is to be used to call for Police Emergency Assistance, if in the opinion of both of the workers, they or members of the public are in personal danger. Great care should be exer- cised in the judgement as to the seriousness of situations. The radio frequency must be kept clear at all other times, to allow emergency requests to be broadcast.

k. Never - broadcast over the radio the address of a Trans- ition House, as the address is a secret. -59-

1. It is legitimate for you to call for assistance for a person who is on the sidewalk, etc. and is not moving. Use a telephone if possible. Ask for an ambulance to be sent to the location. Do not go near the person yourself for if the person were inebriated there may be physical danger to you if you touch him/her.

m. The radio should be used only as previously directed. "Conversations" must be done over a regular telephone.

n. PIC and the Chief Dispatcher in Communications have both been advised that if Car 66 does not answer on the radio to call 665-2239 in that event. Therefore, always answer calls on this line.

O . If you come on shift and the prior crisis team are out on a call, please do not pick up a second radio. Wait until the prior team returns and then go to the Kiosk and get a new battery.

4. Use of Victim Services Project Vehicles/Privately Owned Vehicles

1) Victim Services Vehicles/Privately Owned Vehici , :s

a. Under no circumstances are vehicles to be tiken from the Department or from assignment to assignment with only one crisis worker as an occupant of the vehicle(s).

b. The worker with the most senior driving record (who has been driving the longest) will be the driver of the vehicle on the assignment. The other worker will sign out the portable radio and be responsible for it.

c. The Registration for the Vehicle(s) and the In- surance Certificate are to remain at all times locked in the glove compartment of the vehicle(s).

d. Under no circumstances is the vehicle(s) to be driven outside of the physical borders of the City of Vancouver without the expressed permission of the Project Director or in the absence of the Project Director, the Assistant/Secre- tary of the Project.

e. Seat belts are to be worn at all times when crisis workers or any victim/witness passengers are in any vehicle on assignment, whether privately owned or provided by the Project in ac- cordance with the law of British Columbia. -60- f. Speeding, Careless Driving, and all other moving violations are prohibited. If a ticket is received for any moving violation, the time and date of the violation must be immediately reported to the Project Director of the Victim/Witness Services, utilizing a Form 68 (see Appendix 26). The responsibility for any monetary punishment and/or any "points" towards the worker's personal drivers license are specifically the responsibility of the driver of the vehicle at the time of the offence. There is abso- lutely no excuse for any offece to occur. Crisis services offer assistance to victims after a victimization, but these services at no time require extraordinary vehicle speed or other offence in attending to victim needs.

9. The worker(s) is/are precluded from utilizing his/her position with the Victim/Wit- ness Service or the Department as a volunteer or salaried staff member as an excuse for any moving or stationary offence with a vehicle(s), eith privately owned or provided by the Victim/Witness Services. h. Said vehicle(s) must be parked only in authorized areas of the Department, or if on the street, in duly authorized zones not areas marked "for police only". If at a parking meter, the necessary money must be deposited to cover the amount of time the car is to be left parked. If parking in a paid area, pay the required fee, and obtain a receipt. Leave the receipt in an enve- lope for the Project Director or Project As- sistant/Secretary and you will be reimbursed. The Department and/or the Victim/Witness Services Project is not responsible for any tickets received on the vehicle as a result of an overtime parking offence or the parking of a vehicle in a prohibited zone. Any and all tickets for such offences are the direct responsibility of the worker who signed the car out for that date and time. Liability for any and all towing charges, should some become necessary are the responsibility of the said worker. i. Any traffic accident must not only be reported immediately to the Department, but also immediately reported to the Project Director. -61-

2) Victim/Witness Services Vehicles

a. The vehicle(s) are to be used for all crisis. assignments.

b. Gasoline, repairs, and insurance for the vehicle(s) is provided by the Department or the Victim/Witness Services. Gasoline for vehicles that are provided by the Victim/Witness Services Unit is available from Cambie Yards (under the Cambie Street Bridge at 6th and Cambie) which is open twenty-four, (24) hours per day, every day of the year. When the gas gague shows one-quarter or less full, fill up the gas tank sometime before the end of your shift.

c. The vehicle(s) are to be occupied and operated by authorized victim/witness volunteers or salaried staff who maintain a current and valid B.C. Driver's License.

d. Occupants of the vehicle(s) will be Victim/ Witness Services authorized personnel and victims and witnesses of crime only at the discretion of the workers on duty at the time, and in physical possession of the vehicle(s). No relatives or friends of the workers may be transported in said vehicle(s). Giving a ride to hitch-hikers is prohibited.

e. The vehicle(s) is to be used only when said authorized perso-nel are assigned to duties by the Victim/Witness Services Project.

f. Use of the vehicle(s) for any other use is forbidden. Any personal errands must be ac- complished during non-assignment times and never with the vehicle(s) utilized by the Victim/Witness Services Project.

g• Effective January 4, 1985, each crisis shift can begin to visit social agencies and hospitals in Vancouver to become familiar with the services and their locations in Vancouver.(ie. MUR Emergency Office, 575 Drake Street). You should not visit these places more than once each. Be sure to have the radio and brief- case with you at all times and be prepared to alter you course and attend a call for Car 66. You may also arrange to meet with Car 86 personnel to meet with them at a coffee break and hase with them to find out about their assignments. Please make any of these meet- -62- ing appointments over regular telephones or in writing, and not over the portable radio.

h. Any malfunctioning of the vehicle(s) must be reported in writing at the end of the regular assignment, and reported verbally to the workers who are waiting to sign the vehicle(s) out. Any malfunction that is considered to be serious will result in the vehicle not being utilized for the next assignment(s) until properly repaired. Under no circumstances is an unsafe car to be taken on assignments.

i. If the vehicle(s) cannot be moved due to mechanical failure, and the car repairs are under City contract, call in an report you location and ask that a wrecker under contract with the City be dispatched to tow the vehicle to Cambie Yards. If the battery is dead, the wrecker will jump start it for you.

j. If the vehicle(s) cannot be moved due to mechanical failure, and the car repairs are not the responsibility of the City, leave the car at the side of the road and after calling in to report the vehicle as disabled, contact your supervisor for further instructions.

k. If a car normallY provided by the Project is unatfailable due to malfunction, it is requested that one of the two workers allow the use of their privately owned vehicle, if it carries the designated insurance.

1. The vehicle(s) must be returned promptly at the end of each regularly scheduled assignment. The workers assigned to the next six hours of duty will be waiting to sign the car out.

3) Privately Owned and Maintained Vehicles

a. The privately owned and maintained vehicle to be used for crisis assignments is the responsibility of the owner/operator.

b. Gasoline, repairs, and normal maintenance are the responsibility of the owner/operator. The owner/operator will keep the car in good repair and carry sufficient insurance to cover the vehicle's use as a vehicle used for business purposes. It is the responsibility of the owner/ -63- operator to contact ICBC to assure that proper coverage is carried. The vehicle or its insurance, gasoline, repairs, or normal maintenance charges are never the responsibility of the Department or of the Victim/Witness Services Unit.

c. The operator of the vehicle(s) must possess a valid B.C. Driver's License. .

d. In the event of mechanical failure of a vehicle that is privately owned and used for crisis services it is the responsibility of the owner/operator to arrange for towing/repairs, as necessary, and bear the cost of the same. Communications should be contacted to advise them that until you recontact them, you are not avilable for requests for assistance. Every attempt should be made to obtain another vehicle so that the service interruption is as short as possible.

4) Personal Injury or Accident Coverage: Volunteers

a. Volunteers are not covered by Workers Compen- sation.

b. Should a volunteer be criminally victimized, they may apply for compensation from the Bri- tish Columbia Criminal injury Compensation Board.

c. If a volunteer is involved in a motor vehicle accident while using a leased vehicle, they are entitled to coverége under that automobiles' insurance.

d. If a volunteer is involved in an accident (motor vehicle) while using their own vehicle, they are entitled to coverage under that automobiles' insurance.

0 The Insurance Corporation of British Co- lumbia suggests that owners of vehicles used for volunteer work have a minimum of $1,000,000 third party liability coverage.

ii) Automobiles with the recommended third party coverage can be used for volunteer work if they are insured for pleasure use.

iii) Business or work use coverage on volunteer vehicles is not necessary, per ICBC. -64-

5) Transportation of Victims

a. Victim service workers are only authorized to attend to victims who were victimized in Vancouver even though they may not live in Vancouver (they could live in a suburb of Vancouver, le. Burnaby).

b. With regard to transportation, you are only authorized to transport victims within the City of Vancouver, call the Chief Dispatcher over the radio and ask him to call the RCMP or Police Detachment for the municipality in which the victim lives. If possible, you request him to make arrangements for a Unit (car) from that Detachment to meet you at a specified boundary location to transfer the victim so that the Unit can see the victim home safely. Do not drive victims outside the City limits yourself. A cab beyond the City limits is always a possibility.

c. Do not transport a victim unless requested to do so by a police officer and you and your co-worker feel the situation if safe.

d. Never transport intoxicated peràons, person under the influence of drugs, or agitated persons.

6) Equipment List for Victim/Witness Services Vehi- cles/Privately Owned Vehicles

Procedure Manual Training Manual Map and book of streets First Aid Kit Blanket Flashlight Fire Extinguisher Quarters taped to dash Tool box with measuring tape, hammer, nails, screws, and screwdriver Pamphlets Victim/Witness Service Unit Cards Pens, pencils, and a pad of paper - 65 -

5. Dress Code

The dress code as specified in Appendix 19 applies to workers at all times when on assignments with the Victim/Witness Services Unit.

6. Attendance at Crime Scenes/Victim's Homes/Hospitals/ Etc.

a. Under no circumstances are the crisis workers to attend any crime scene, victim's home, hospital, or any other place when they have not been called specifically to attend that address and victim or witness by the attending police officer or the CD. This is for your own protection. You could potentially be set up as a victim if you attend places and people that have not been seen and therefore ' assessed by an officer. Using the radio will af- ford the crisis workers with knowledge of some criminal incidents as they are occurring. If the workers have knowledge of an event, they cannot respond unless they are specificially requested to do so.

b. When workers are called to attend to a victim or witness, after radio confirmation of their estimated time of arrival has been broadcast, they should proceed to the address. This service re- quires a worker to be familiar with all of the streets in Vancouver, in order that he/she is able, with his/her fellow worker, to respond quickly to requests for assistance. Under no circumstances should the radio be used to ask for directions to the address.

c. The officer in charge will have informed the victim that he/she has requested your attendance.

d. Upon arrival at the address, immediately report to the officer in charge. It is the officer who will introduce you to the victim at the appropriate time (after the investigation of the incident has been concluded). At no time, under any circumstances, will crisis workers communi- cate with the victim or witness when an officer is present until the officer in charge of the investigation authorizes the contact. Otherwise, the crisis worker might be viewed as interfering with an investigation. -66-

e. If the officer(s) has left the scene, prior to your arrival, you introduce yourselves to the victim or witness. The officer may leave at any time, prior to your arrival, or be on the scene when you arrive. They may leave upon your arrival, or stay at their discretion.

f. Be careful of attending any scene, victim, or survivor of a deceased person when no officer has been in attendence. Remember, you have the right to refuse to enter buildings where you feel uncomfortable or unsafe.

g. If the victim or witness remembers any information about the criminal incident that be/she did not tell the officer(s) (if they have already left), contact communications and request that the officer(s) return.

h. All of your skills learned in training and else- where should be put to use in comforting victims and witnesses and an effort made to solve any problems that you can legitimately handle.

7. Follow-up Telephone Calls for Crisis Victims

Crisis victims must receive a follow-up phone call within two days after the initial contact. Any new problems must be addressed.

8. Use of Religion

Although the workers may individually have specific religious beliefs, while dealing with victims and witnesses of crime, it is not appropriate to act on those beliefs. On the other hand, should the victim or witness request that a prayer be said or wishes to speak about religious matters, the worker(s) should feel free to join the victim or witness in prayer if they feel comfortable doing so.

9. Clean Up of the CriMe Scene

The clean-up of the crime scene will generally consist of putting things back in order (ie. after a break and enter). It is important to remember that a relative or friend of the victim/witness must always be present during the clean-up to avoid alle- gations that the worker(s) had anything to do with missing items. If the worker(s) finds the crime scene to be upsetting to clean up, the Assistant -6 7-

Project Director should be notified, and other workers will be assigned the task. Wait until morning if it happens to be in the middle of the night. In addition, we do have a contact to make referrals to:

Caravan Carpet Cleaning 3551 Lamond Avenue Richmond, B.C. V7E 1C8 Phone Number: 277-2258

Mr. Build 2031 Kaptey Avenue Coquitlam, B.C. V3K 11.5 Phone Number: 525-0822

There is a fee involved for these services, but suggestions can be made with regard to charging the fee to the house insurance, the tenant's insurance, or where appropriate, the estate of the deceased.

10. Emergency Home Repairs

a. If a window or door has been broken, and the victim has no money to secure professional repairs or to provide temporary repairs himself/ herself, the worker should offer assistance in the repair by:

0 supplying boards, plexiglass sheets, or tools if they are unavailable in the home,

ii) performing actual repairs if the victim is totally incapable of doing so for himself/herself,

b. The worker(s) must not leaNie the tools with the victim after the repairs are completed. Only the wood or plexiglass is left behind.

c. Make it clear to the victim that the wood or plexiglass are on loan only and should be returned to 312 Main Street once proper repairs have been made. If the victim has no way of returning the material, they can call the Victim/ Witnesses Services Unit office and arrange to have the materials picked up. -68-

d. Make it clear to the victim that we are not responsible for further damage to the plaster or window/door frames caused by the temporary repairs.

e. Call the duty officer at the PIC and request that a wagon meet the workers at 312 Main Street to arrange transportation of home repair supplies to the crime scene.

f. A complete list of all supplies used should be recorded on the appropriate victim's information file.

g. The Director of the Project must also be informed that such materials have been used so that their return can be arranged.

h. For permanent repairs, consult the yellow pages under: --locksmiths (some companies offer 24 hour emergency services) '--carpenters --handyman services --glass (some companies offer. 24 hour service)

11. Feedback to Police Officers

Send all officers who refer cases to you a "feedback" on a long Form 68 (8 x 10), Appendix 26. The form should should be addressed to the "Inspector i/c Team :' Thank the officer(s) for the referral. Check the sarieTe form on the desk in the office - for instructions on how to fill out the form. Both crisis workers should fill out the form. This feedback should be done prior to your going off shift, and left for the next dayshift to deliver to the appropriate area.

12. Procedure for Victim Cases

1) In All Victim Cases

a. If you are uncomfortable at any time being with the victim or witness because you fear for your safety, leave at once. State that a member of the office will contact the person by telephone. Make sure to arrange for the phone contact, and advise the person responsible for making that contact of your safety concerns about the individual. -69- b. Details of any other crime should never be revealed to the victim or witness as these additional details or stories will only add to the victim's trauma. c. It is usually a good practice to ask the victim or witness if they have a good friend who is a good listener, someone who will be able to provide good emotional support for the victim after you have left. You should encourage the victim to contact that person. d. Never give you private telephone number to any victim. Initiate all further contacts yourself or have them contact you on the office line. e. Workers attending a call should attempt to do subsequent follow-ups (referrals, call backs, etc.) as often as possible. By doing so, the victim's privacy will be respected and he/she will not be overwhelmed by the number of people dealing with hi-s/her case. f. If you are unable to provide the requested services due to the service not being available at the hour requested, or. if your shift is soon to be over, advise the victim or witness that you will have someone from the office contact them during the day to assist them with their needs and problems. Please arrange to have another worker provide this service. g. If you are attending to a victim or witness and a request is broadcast for you to attend another victim, you must use your own discretion in ending contact with the victim or witness to allow you to attend to the victim who is waiting. h. If the victim needs an interpreter, a list is available of those workers who speak a language in addition to English, in front of the Resource Manual. i. Do not assume because an officer has made a request that it is alright to perform the service. An officer may not be aware of . what we can and can not do. For example, -70-

be very careful not to take lab specimens, evidence, recovered property, etc. from any- where to the police station. It seems a nice thing to do as a favour, however, a case could be subsequently ruined, as the continuity of evidence" would be destroyed by our "assistance".

j. Any complaint about the conduct of any officer(s) should be referred to the Internal Investigations Squad (665-2135). Do not get involved in this type of dispute.

k. If a victim or witness expresses a complaint about you or your performance you must immediately notify the Project Director or the Project Assistant/Secretary. Further conversations will be made by supervisory staff.

2) In Cases of Sexual Assault

a. Women who are victims of sexual assault will be referred.to the Women Against Violence Against Women (WAVAW) by the Vancouver Police Department officer(s) at the scene.

b. If the 4orker is called to attend to a sexually assaulted person, and the person is female:

I) Offer to provide transportation to Shaughnessey Hospital for examination. Sexually assaulted females have the right to ask for a female physician at Shaughnessey Hospital. Female physicians are on call.

il) Suggest to the victim that WAVAW is a good resource for sexually assaulted women and contact WAVAW is the victim agrees to the referral. Whether or not this referral is fol lowed through with is entirely up to the victim. What i• important is that the referral is made and documented in the appropriate file. If the victim declines WAVAW's involvement, other referrals should be made.

iii) If the victim decides against WAVAW's involvement, stay with the victim as long as you deem necessary. Attempt to -71-

find a close friend of the victim to stay with them for emotional support to meet the safety concerns of the victim.

iv) Make additional referrals as necessary.

c. If the victims is male, emotional support should be provided, the securing of a friend for emotional comfort for the victim, and referral to appropriate agencies should be made.

d. If would be most appropriate for the crisis workers attending the call to do the follow-up.

3) In Cases of Family Assault/Spousal Assault

a. Car 86 will respond, not the Victim/Witness Services Unit, when they are on duty between the hours of 17:00 to 03:00 or when they are available.

b. If you are called out and find you are attending a spousal or family assault and the offender is still on the premise and the police are not there, or the offender is at large in any way (not in the custody of the Police), you must leave immediately. You should, however, quickly advise the victim that if she goes to 575 Drake Street, Emergency Health Services, they can help her. Also advise her to take a cab if necessary as MHR will cover the cost of the cab fare.

c. If you are called out on a ipousal assault case and the offender is in the custody of the Police, offer to take the victim to 575 Drake Street where they can and will help her (and her children if she has any).

d. Transport victims only to 575 Drake Street, never to a Transition House.

e. Procedure for assaulted spouses where an offender has not been arrested or charges have not been laid (and the victim wishes to press charges) is as follows:

I) Go before a Family Court Justice of the Peace, and lay an information.

ii) The Court will, if the claim can be sub- stantiated, issue a warrant for the offender's arrest. -72-

iii) After arrest, the Court will probably put the accused on an Undertaking to Appear.

iv) The Court, after deciding guilt of the offender, may put certain conditions upon that person (le. must attend As- saultive Husband Treatment).

v) If a person breaches th:is Court Order, it may then become a criminal matter of Breach of a Court Order.

4) In Cases of Neglected Children

a. Report to the Ministry of Human Resources.

b. A court worker or social worker may assess the childs' welfare and recommend the child become a ward of the Superintendent of Child Welfare.

c. A Family Court Worker will:

I) Provide conciliation for marriage disputes.

ii) Provide procedural information on exe- cuting separation agreements.

iii) Provide procedural information in obtaining a Supreme Court restraining order.

5) In Cases of Emergency/Multiple Victims

a. In the event of a major criminal event or emergency, one of the two crisis workers on duty should telephone as many Victim/Witness Services Unit workers as necessary to care for the victims.

b. If enough Victim/Witness Service workers cannot be reached or are not able to respond, the Vancouver Crisis Line should be called and a request be made that they dispatch their "fly- ing squad" members in sufficient numbers (733- 4111).

6) In Cases of Break and Enter Victims

Use the Crime Prevention Premises Security Check Form found in Appendix 27 to suggest corrective measures to the victim. -73-

7) In Cases of Death Notifications

a. When attendance of the crisis workers is requested at a death notification, to provide support for the survivor who is to be or was informed of a death, the request will be that the crisis workers attend the Public Information Counter at Patrol North, 312 Main Street. The information as to the address where the notification will take (has taken) place and the name of the next of kin will be provided by the officer at the counter.

b. Usually the survivor will suggest other people that the workers can call to notify. Let the survivor be the judge as to whether these further notifications should be done by telephone. If the survivor feels one relative (perhaps due to poor physical condition) should receive an in-person notification, you can do the notification if the other person lives in Vancouver. If the other.person lives outside Vancouver, call the Chief Dispatcher and request that he call the appropriate Department or RCMP detachment and have them go to the person(s) to make the notification in person.

Note: The City Morgue is located at Vancouver General Hospital (telephone number 875- 4470). The body of a deceased person may or may not be at the morgue. They may be held at the hospital where they died or were dead on arrival until released to a funeral parlour or in some cases to the Coroner, in which event , the body would be moved to the morgue. -74-

C. Non-Crisis Workers

1. Shift Schedules

a. Non-crisis workers will donate four (4) hours per week to the non-crisis service.

b. The office is open from 9 A.M. to 5 P.M. Mon- day through Saturday, a minimum of 8 hours per day. If a worker prefers to work evenings, as they are employed during the daytime hours, that shift can be arranged.

c. In the event of an exceptional reason for leaving the office unmanned, the telephone answering service must be turned on.

2. Manageffient of Assignments

a. Upon arrival, the non -crisis worker should go to the Public Information Counter to sign-in. Thep report to the Project office at the start of your shift.

b. Non-crisis workers should not be in the office unless they are fulfilling their assignment, or have a legitimate reason for being there.

c. The telephone number 665-2187 has been designated the phone of the record for the Project and is listed in the blue pages of the Vancou- ver Directory as the number for Victim Assis- tance. The number also appears on business cards handed to all victims and witnesses of crime and on Project brochures. Therefore, the 665-2187 phone is not to be used for outgoing calls. Also, any personal calls should not be received on this line.

d. Basically the non-crisis service is an office based service. However, there will be times when a visist to a hospital or a victims' or a witnesses' home is necessary. Any non-crisis worker who deems a visit necessary must make arrangements with another worker to attend with him/her. Under no circumstances will any worker make a home visit or hospital visit alone.

e. The use of Project vehicles/private vehicles and the use of portable police radios also apply to non-crisis workers as well, when the assignment demands the use of either a vehicle or a radio.. -75- f. Any non-crisis worker who feels that he/she would like to try crisis work must inform the Project Director to arrange to be placed on the Substitute List for the Crisis Service. The substitute list will contain the names and telephone numbers of workers who are willing to be called for an assignment should the scheduled worker be ill or otherwise unable to accomplish the completion of the assignment.

g. Workers must sign out at the end of their assignment.

3. Proactive Calls to Victims of Crime

a. Non-crisis workers should make telephone calls to victims of crime. Crisis workers may also do so when they are not on a crisis call.

b. Victims may refuse the service and have the right to do so.

c. Only make calls between 09:00 and 21:00. Due to the fact that many victims work day shifts we are not able to reach them via our tradi- tional 09:00 to 17:00 non-crisis shifts. Your cooperation will be appreciated. Any information on case progress can be retrieved the next day by non-crisis workers on their shift. Leave a message for those cases. Keep calling until contact is made.

d. Only make calls to victims of:

0 Murder (survivors) 6 Attempted Murder Be sure to check the file first as to which crime (murder or attempted murder)

• as you cannot always tell from the crime bulletin and would not want to upset anyone further if it was an unsuccessful attempt at murder. In the case of murder, find out the name of the next of kin before calling.

ii) Robbery A victim of a robbery at work is only to be called at work, never at home. A victim of a robbery in their home or on the street may be called at home. Do not call a victim of a "prostitute" offender. Only call when a specific name of a victim is listed. -76-

iii) Assault Only victims who were not assaulted by family members should be called. Call- ing the home of a victim whose family member was the offender could put the victim in more danger. Do not call the victim of a prostitute offender.

iv) Breaking & Entering

Only private citizens, no companies, stores, etc. should be called. No victim when it was an attempt only (noth- ing was taken) should be called, except when the victim has described a suspect or a person has been arrested.

e. Victims of other crimes listed on the crime bulletin should not be called.

f. After five calendar days have passed since the incident, do not call the victim. The only exception would be a victim of a very serious crime.

g. If no phone number is listed for the victim, do not proceed except when you are very interested in reaching the victim due to the seriousness of the crime or because an arrest has been made and the victim may have to become a witness.

h. Make a really good effort to keep calling victims who were seriously injured who will potentially be a witness in court and who meet all the above cri- teria.

I. Do not call victims where there are countercharges as the courts will decide who the victim is in these instances. j. Do not call any sexually assaulted victims.

k. If the victim lives out of town, the letter in Ap- pendix 28 should be mailed. Survivors of homicide victims must be sent a personalized letter.

I. If the victim has no listed telephone number, the appropriate form letter should be sent to the victim (Appendix 29).

m. When calling victims from the crime bulletin, identify yourself and state that you are calling from the Victim/Witness Services Unit, and that you understand that they have been a victim of -77-

State that you are calling to find out how they (and - their family members) are and ask:

0 If they have any problems as a result.

ii) If they received our card from the officers. If not, place.a check on the tally sheet on the appropriate form (see Appen- dix 30)-

iii) If they would have appreciated our workers coming to visit them right after the police left.

If no problems are mentioned, remind them that they can call 665-2187 at any time if they are in need of help or if they have a question. Make sure to record all answers to your questions and any problems they mentioned. Record any referrals you make to assist them.

4. Procedure Regarding Contacts With Victims

a. When contact is made with a victim, a V numbered General Inquiries form must be opened (see Appen- dix 31). This includes all telephone and in person contacts. If you laterbecome more familiar with the victim, fill out a Detailed Case Information form (Appendix 32).

b. If you feel your contact on the telephone or in person is not a victim, use an unnumbered General In- qui ries form. When completed, place the form in the filing cabinet in the back of the "Inappropriate file". We will assign "1" numbers by the date that you place on the form.

c. Print on all forms. Do not use any abbreviations as others may not understand them as you do. Always use military time. Try and get as much information about the victim as possible. One thing that is not being obtained often is the age of the victim. Although this question is not always answered by the victim, it needs to be asked. Check for complete information (ie. telephone number, address, correct name of the victim, age, etc.) by repeating information or by ask- ing for confirmation.

d. When completed, place the form in the appropriate file folder in the filing cabinet.

e. Fill out two index cards, alphabetical and numerical . (Appendix 33), and place them in the index card box. -78-

Be careful with the file cases and cards. Check for duplication before assigning a new number and completing a new index card.

f. If a victim has had previous contact with the service regarding the same incident, use the second side of the General Inquiries form. Do not assign a new case number unless a new criminal incident has occurred. Use the form by filling in the date and the additional services you provided. When completed in duplicate • staple one copy to the original file and place the car- bon copy in the tray on top of the filing cabinet.

9. Use the Brought Forward (BF) System for any case where you or someone else will have to contact the victim at a later time to provide the requested information. Use the calendar on the desk to record the case in the box for the date you promised to call the victim back. When the call back has been completed, be sure to cross off the number on the calendar and return the case file back to the filing cabinet after recording the details of your contact with the victim and signing your name. The non-crisis . (and crisis) worker should check the BF calendar each day and make the required call backs. h. If a victim has any additional items to report stolen, mail him/her a Miscellaneous and Supplementary Mail-In Report form (Appendix 34) with the appropriate cover letter (see Appendix 35).

i. If you experience difficulty in finding a case number, investigation report, Form 19, and/or correct departmental procedure, fill out the Community Relations Of- fice form found in Appendix 36.

If a J . victim has further information to report other than additional item stolen (ie. he/she thinks he/she knows who committed the offence) have him/her call the non-crisis report line at 665-3321. If the line is still busy after several attempts, have the victim call the main switchboard at 665-3535 during normal business hours and ask that the first available operator call him/her back. k. Record all calls you received/made on the shift report.

1. Long (8 x 10) 68 Forms must be filled out in duplicate and sent to a police officer(s) to: 1) thank the officer(s) for a referral for Car 66 and fill him/her/them in on what happened to the victim due to your involvement, and 2) request an action on the part of a sworn officer/civilian victim/witness staff. Check the sample form on the desk. Do not tell an officer to do anything, irrespective of his rank. You should state that Mr. X wants/needs/etc., rather than call Mr. X. Staple the car- bon copy to the file. Place the original copy in the file basket on top of the filing cabinet. Form 68's .which _ thank11 officers must be addressed to the "Inspector i/c Team . -79- 5. Procedure Regarding Case Information/Police Records

a. Never call the Central Records Office for case numbers or for information on case progress. This information must be obtained in person by the one person authorized on each shift to obtain it.

b. Under no circumstances are the records to be removed or photocopied. Any information you need must be hand copied by you onto paper and the file returned to the correct bin for refiling by a member of the Records Department.

c. In order to provide security of our case files in the Central Records Section the following procedures apply to Victim/Witness Services Unit workers in accessing case files for their required information.

0 The worker will sign the "Victim/Witness Services Book" located on the desk at the entrance to files in the Central Records Section, indicating date, time, victim, case number, and signature of the worker requesting the case file.

ii) The Central Records Section.will obtain the case file from the files.

iii) The worker will take the information from the case file and replace the file in the box located in the Central Records Section for refilling by the Central Records staff.

6. Information Victims/Witnesses are Entitled to Know

a. The following is the information that victims and witnesses are entitled to know. (If you doubt the identitly of the caller, ask to call the victim or witness back to verify his/her identity.)

0 The case number. If no record can be found (no case number or file), fill out a Commu- nity Relations Office form (Appendix 36) and put it in the basket on the filing cabinet. After this, telephone the victim to explain that no case number is recorded and they can come to the PIC to have a report taken. Docu- ment all of these cases by writing the victim's name, address, etc. on a V numbered General In- quiries form and marking the top right hand corner of the form with an "X". - 80-

ii) If the case is "active", still being inves- tigated.

iii) If the case is closed, no further investigation ongoing.

iv) Anticipated court date. Call 689-0961 to find the information.

v) The sentence received by the convicted defendant and an explanation of the sentence if requested.

vi) If no charge is laid and the victim wants to know why a charge has not been laid, state that the reason is usually that there is not enough evidence to lay a charge.

vii) If noted that property is recovered or returned, you can advise the victim how to claim and recover it..

viii) Details of a case not made known by the de- tectives. If you have a legitimate reason to need information from a Detective, you must ask the Assistant Director to speak to the Detective and give the information to you. b. The following is "the information that victims and witnesses are not entitled to know.

T) The name of any suspect(s), unless a charge has been laid against him/her/them.

ii) The names of all charged juveniles under the age of 17. You may, however, say that a juvenile has been charged.

iii) No case file may be photocopied in whole or in part and given (sent to) a v(ictim or witness. A report for an insurance company on loss due to a criminal event is an exception. In this case, the report is sent directly to the insurance company by Department staff in the Records Department at the request of the company.

iv) The criminal background or absence thereof any suspect(s) or charged defendant(s). If they had knowledge of the information prior to testifying, it very well could be grounds of a successful appeal of a sentence, and the conviction itself. -8 1-

y) Information on any case other than the case in which they were the victim or wit- . ness.

c. Remember, just because a person says on the telephone that he/she is a victim, you have no way of ascertaining this quickly. Any other information beyond what is listed above is the responsibility of the investigating officer to divulge to decide to divulge.

d. If you are unsure of whether any other information is releasable, advise the person that you will call back. In these instances, you should seek the counsel of other workers and/or the Project Assis- tant/Secretary or the Project Director.

7. Procedure for Accessing Case Progress Information

a. Case progress information is available only between 8:30 A.M. and 4:30 P.M., Monday through Friday.

b. In order to access case progress information one needs-the:

I) victims name

ii) address of the victim

iii) case number (If you do not have the case number, staff in the Records Department can look it up for you.)

iv) date and time of the incident

v) defendant(s) name(s), if any

Note: When looking up a case for follow-up information, if you come accross any "cross referenced case numbers" (ie. it is noted to see also case numbers 85- 002 and 85-1665), also note these numbers on our V numbered General Inquiries Form. Any "Property Room Numbers" should also be noted. All of these numbers must be given to the victim who is subsequently going to call the Stolen Property Office to recover his/her belongings.

8. Procedure for Accessing Court Information

a. In order to access case progress information or disposition information, you need to know the name of the accused. -82-

b. Call 689-0961, and ask for the court clerk.

c. Identify yourself as a Victim/Witness Services Unit Worker.

d. Ask the court .clerk to "punch in" the surname of

• the accused. Tell him/her the victim's name and . the offence to ensure that it is the same case.

9. Procedure Regarding the Return of Stolen Property

a. If property is held as evidence, the victim may request its return.

b. The Victim/Witness worker should contact the Pro- perty Room office and the Crown Counsel responsible for the return of property.

c. If Crown Counsel agrees to return the property, then the Victim/Witness worker should contact the victim, the police officer who seized the property, the Iden- tification Squad photographer, and the Property Office and arrange for a meeting.

d. At the meeting, the police officer (or the Victim/Wit- ness Services Unit worker) should get a description, including identifying marks from the victim and make note of these marks as well as any marks made at the time of seizure. Pictures will also be taken of the property, the officer, and the victim together, as well as close ups.

e. The victim will be asked to return the item until the. court process is complete. The item may be required in court.

10. Procedure Regarding the Criminal Injuries Compensation Board of British Columbia

a. The following are grounds for compensation:

0 Injury or death resulting from making an arrest or assisting a peace officer while doing so.

ii) Injury or death resulting from preventing • an offence or assisting a peace officer while doing so.

ill) Injury or death resulting from victimization of a crime.

iv) Compensation is payable to surviving dependents if a death has occurred as a result of any of the above. -83- b. The coverage includes:

I) Compensation for expenses incurred as a result of injury or death.

ii) Pecuniary loss or damages resulting from a victim's incapacity to work.

iii) Pecuniary loss or damages incurred by a victim's dependents if there is a death.

iv) Maintenance of children born as a result of rape.

v) Other pecuniary loss or damages including pain and suffering. c. Applications for Criminal Injuries Compensation are made to:

B.C. Workers Compensation Board 6951 Westminster Highway Richmond, B.C. V7C 106 Telephone Number: 276-3129 d. . All applicants must have reported the criminal incident(s) before applying to the Criminal Injury Com- pensation Board. e. The Criminal Injury Compensation Board has two compensation forms:

I) Application for Benefits by Victim of Crime (Ap- pendix 37).

ii) Application 1n1Respect of a Deceased Victim of Crime (Appendix 38). f. All forms being mailed to victims or surviving relatives of deceased victims must include the police case number, written in by the Victim/Witness Services Unit worker. g. Either form may be sent to a victim or surviving family member as appropriate. A brochure from the Cri- minal Injury Compensation Board should accompany all application forms. h. The original forms must be sent to the Criminal In- jury Compensation Board as if they were legal documents. Photocopies do not constitute a legal document. The victim may be given a photocopy and one should be retained for the file. -84-

i. Applicants should fill the application form out themselves unless physical, mental, or emotional disabilities preclude so doing.

J. When advising victims of application procedures, Victim/Witness Service workers are not at any time to suggest or give their opinion about the outcome of such application.

k. B.C. Emergency Health Services has agreed that upon the victim notifying them of an application pending before the Criminal Injuries Board of B.C., no payment of the service fee will be due and owing until the C.I.B. has made a decision/award. The victim is responsible for notifying them of the decision and either paying the fee out of pocket (if the claim is denied) or from the award (based on medical expenses listed by the victim).

1. The same arrangement, as above, applies to:

1) Shaughnessey Hosptial

ii) Vancouver General Hospital

iii) St. Paul's Hospital

These three hospitals are the primary physical care providers for victims of violent crime in Vancouver.

11. Procedure Regarding a Victim's Report of Intimidation, Threatening, or Harrassment

1) Intimidation of Witnesses

a. If occurring at present or very recently.advise the victim or witness to telephone 911 and ask that an officer attend.

b. If there are probable and reasonable grounds to believe that an intimidation has occurred, the officer will:

I) If the suspect is on bail, arrest the suspect without warrent, section 458(2) of the Criminal Code of Canada (CCC).

ii) If the suspect is the accused or not on bail, may arrest without warrant for ob- struction of justice, section 127(2) CCC. -85- .

2) Protection of a Victim or Witness

a. If a victim or witness asks for protection due to intimidation explain that:

0 The Department does not have the manpower to provide for the protection of victims and witnesses except in very ex- treme cases.

ii) The Department can however—put a victim or witness's address on a special attention list. This puts any calls to that address on Code 3. Due to the manpower shortage there is little special attention given to a person's address by regular patrol officers unless called to that address.

iii) The police will not usually give rides to victims away from danger (le. to Aunt Mabel's).

b. If a victim or witness is the recipient of numerous obscene or harassing phone calls, B.C. Telephone has agreed to change the phone number without charge to the victim upon the request of the Victim/Witness Services Unit.

3) Referrals to a Justice of the Peace

a. If a victim complains that the police did not make an arrest or that no one was charged, advise him that he/she may make a referral to a Justice of the Peace.

b. Section 455 of the CCC states:

"Anyone who, on reasonable and probable grounds, believes that a person has committed an indictable offence may lay an information in writing and under oath before a Justice, and the Justice shall receive the information, where it is al- leged . . ."

c. Upon receiving the complaint, the Crown will decide whether to lay the charge or stay it. If they stay the charge, it is due to lack of proper grounds for prosecution. -86-

12. Procedure For Enquires About Sentencing Rationale

If a victim or witness enquires about why an offender received a particulr sentence, refer the call to the appropriate Crown Counsel Office.

Criminal Justice Division Crown Counsel Offices

North Fraser Region Burnaby, 6263 Gilpin, Bby 294-3761 Maple Ridge, 11965 Fraser, Mpl Rdg 467-5574 New Westminster, Begbie Square, N.West 525-0451 Port Coquitlam, 2165 Kelly, Pt. Coq 941-0525 South Fraser Region Chilliwack, 77 College, Chilliwack 792-3341 Clearbrook, 32310 S Fraser Way, Abbottsford 853-5958 Delta, 4465 Clarence Taylor Cres,Ladner 946-7656 Hope, 999Water, Hope 869-2677 Langley, 20644 Eastleigh •Cres, Lang 533-3666 Mission, 32818-7th Ave, Mission 826-9556 .Richmond,6900 Minoru Rd, Rmd 278-3386 Surrey, 5766-176A St. Clover 576-8646 Witness Service Centre 576-9104 Vancouver Region North Vancouver, 200 E 23rd, N Van 980-0334 Powell River, 6953 Alberni, Powell River 485-9527 Sechelt, 1279 Wharf, Sech 885-2712 Squamish, 38073-2nd Ave, Squamish 892-9354 West Vancouver, 585-16th, W Van 925-1281 Regional Crown Counsel Region 2 - Vancouver • 815 Hornby 684-7421 Region 3 - South Fraser 5766-176A St Clover 576-6707 Region 4 - North Fraser Law Courts, Begbie Square, New West 525-0451 -87-

13. Procedure Regarding Dropping Charges Against the Of- fender/Suspect/Assailant/Etc.

For charges to be dropped:

a) A letter has to be written. The letter must be addressed to:

Crown Counsel c/o Crown Counsel Liasion Vancouver Police Department 312 Main Street Vancouver, B.C. V6A 2T2

h) The case number and charges must be stated.

c) It must be requested that the charges dropped.

d) It must be stated that under no circumstances was there pressure to drop the charges--that it was a non-preSsured decision.

Please advise that this is merely a request. If the Crown decides that the charges and the circumstances are serious encough, they can make the decision to continue with. the charges as laid. -88-

D. Witness Workers

1. Shift Schedules

a. Witness workers will donate four (4) hours per week.

b. The office will be open from 9 A.M. to 5 PM-, Monday through Friday.

2. Management of Assignments

a. Witness workers will report to the Public In- formation Counter at the start of their shift to sign in.

b. Witness workers should not be in the Project

• office unless they are fulfilling their assignment, or have a legitimate reason for being there.

c. Upon entering'the Project office, it is requested that the worker sign in.

d. Witness workers should than proceed to the Court House where they are assigned, and being to offer assistance to witnesses who have been subpoeneaed to attend court.

e. A General Inquiries form must be completed for every contact the worker thas with a victim or witness, regardless of the degree of service provided. If the victim or witness has had previous contact with the service, use the second side of the form.

f. The witness worker offers any assistance he/she can legitimately offer to the witnesses.

g. A request by a witness that the worker replenish his parking meter with money, or move his car to a legal location should be denied. The worker should volunteer to advise the Crown of the witness' absence and anticipated time of return.

h. The witness worker will assist witnesses in finding the correct court MDOM, offering to stay with a witness who is uncomfortable or frightened about testifying or being in the vicinity of the defendant, the defendants' family or friends. If the witness worker accompanies the witness away from -89- the waiting area, the worker must first notify the Crown of that fact, and advise where the witness will be found, when needed. i. The witness services are basically provided in the two Court Houses in Vancouver. However, there will be times when an escort to court in- volves transporting a witness to and/or from Court. Any witness worker who deems such a service as necessary, must make arrangements with another worker to accompany him/her. Under no circumstances will any worker make a home visit, or transport witnesses alone.

.i• If a vehicle provided by the Unit is to be used as transportation for a witness, afl of the previously outlined management practices apply. k. If a privately owned vehicle is used, all of the previously outlined management practices apply.

1. The Dress Code applies to all times when the worker is on assignment with the Unit. m. On days when witness assignments are completed earlier than the end of the shift the worker should leave the Court House and return to the Project office, to see if any assistance is needed in contacting victims. n. 'At the end of the shift, sign out at the PIC. -90-

E. Record Keeping"Practices/Use of Forms/Sample Forms

a. The following forms will be utilized by the Vancouver Victim/Witness Services Unit:

1) Training Certificate (Appendix 1)

2) Certificate of Appreciation (Appendix 2)

3) Training Evaluation Form (Appendix 3)

4) Shift-Schedule Sign-up Form (Appendix 4)

5) Response to Inquiry Regarding Positions with the Victim/Witness Services Unit (Appendix 5)

6) Appointment Letter Form #1 (Appendix 6)

7) Appointment Letter Form #2 (Appendix 7)

8) Letter of Acceptance (Appendix 8)

9) Letter of Rejection (Appendix 9)

10) Questions for Interviews 1 and 2 (Appendix 10)

11) Guidelines and Checks for Interviewing (Ap- pendix 11).

12) Personal Information Form (Appendix 12)

13) Identification Squad %rim (Appendix 13)

14) Personnel Close-out Form (Appendix 14)

15) Worker's Assessment Form (Appendix 15)

16) Code of Ethics (Appendix 16)

17) Affirmation of Confidentiality (Appendix 17)

18) Waiver of Liability (Appendix 18)

19) Agreement to Abide with the Dress Code (Ap- pendix 19)

20) Agreement of Voluntary Contribution (Appendix 20)

21) Authorization to Conduct a Background Check (Ap- pendix 21)

22) Civilian Identification Badge for Volunteers (Ap- pendix 22) -91-

23) Civilian Identification Badge for Salaried Staff (Appendix 23)

24) Victim/Witness Services Unit Business Card (Appendix 24)

25) Shift Report (Appendix 25) 26) Vancouver Police Department Form 68 (Appendix 26)

27) Crime Prevention Premises Security Check (Ap- pendix 27)

28) Form Letter to Out of Province Victims (Ap- pendix 28)

29) Form Letter to Victims with No Listed Telephone Number (Appendix 29)

30) Tally Sheet for Victim/Witness Services Unit Bu- siness Cards (Appendix 30)

31) General Inquiries Form (Appendix 31)

32) Detailed Case Information Form (Appendix 32)

33) Alphabetical and Numerical Index Cards (Appendix 33)

34) Miscellaneous and Supplementary Mail-In Report (Ap- pendix 34)

35) Cover Letter for the Miscellaneous and Supplementary Mail-In Report (Appendix 35) 36) Community Relations Office Form (Appendix 36)

37) Application for Benefits by Victim of Crime (Ap- pendix 37)

38) Application In Respect of a Deceased Victim of Crime (Appendix 38) -92- F. Acceptance of Project

a. The success of the Victim/Witness Services Project rests with the criminal justice system's opinion that the service is worthwhile and efficiently and competently operated.

b. The opinions of Patrol Officers are particularly Important, as they are the sources of referral for victims in trauma and survivors of sudden deaths.

c. Project workers must be perceived as "professional" at all times in their approach; to the officers as well as the victims and witnesses in order to be accepted.

d. The rules and regulations set forth in the Proce- dure Manual are guidelines put to paper, in order to assure that the staff of the project understand clearly their roles and obligations.

e. Negative views of even one worker (caused by workers disregard for the procedures and guidelines) by an Officer can negatively influence the credibility of the entire Project.

f. Change is always difficult. Some people are always going to view a new service as one that perhaps should not be provided; not provided by the group mandated to provide service; not be staffed by volunteers; etc.

g. It takes time to build the confidence of others in any new task or service.

h. The more committed the staff is to providing quality services to victims and witnesses, the better the service will be viewed by others.

i. With any new task or service, a critical appraisal of the quality of the service or task is made early on. Any mistakes, no matter how minor, made by staff during the initial months of the service will be deemed more serious than if they occured after the service has established credibility over time.

j. The services offered will be successful. With a dedicated staff, and the commitment of the staff t o . help victims and witnesses, as well as one another, it cannot fail. VANCOUVER POLICE DEPARTMENT

VICTINXI/ITNESS ERVICES UNIT

This is to Certify that

has successfully completed the Victim/Witness Services training program, and all requirments thereof

PROJEC1' DIRECTOR

DE Pt 'TV Ci IIEF CONSTABLE • VANCOUVER POLICE DEPARTMENT

iCTIM\11 !ITNESS ERVICES UNIT

Certificate of Appreciation to

for all Services to Victim . s and Witnesses of Crime in Vancouver Appendix 3

VICTIM/WITNESS SERVICES UNIT - TRAINING EVALUATION FORM

DATE DAY - .elqfelt.e.the training will probably be relevant to the'victim service work I Will be doing.

10 9 8 7 6 5 4 3 2 1 ver/ not at all

I felt individual training speakers provided clear, relevant and concise information.

10 9 8 7 6 5 4 3 2 1 very not at all

Comments

The format of the training was the most appropriate for the type of Information that was provided.

Yes No

Comments

Any additional thoughts, comments, criticisms or kudos: Assigned

Appendix 4

Shift Schedule Sign-up

Month:

Name: Phone (home)

(work)

. (messages)

Would prefer the same' shift Day/Time

If • that is not possible (or.if you wish additional shifts), which shift (s) are you available to take?

Crisis -0000 - o600 (12am - 6am) 0600 - 1200 (6am - 12pm) 1200 - 1800 (12pm - 6pm) 1800 - 1200 (6pm - 12am)

-Mon Tues Wed Thurs Fri Sat Sun

Non-Crisis -0900 - 1300 (9am - lpm) 1300 - 1700 (1pm - 5pm)

-Mon Tues Wed Thurs Fri Sat

I can substitute (if called) on the shifts above that I have marked with an asterisk. (*)

Any other problems re scheduling (i.e. holidays

Thank you

Are you available to take last minute emergency shifts? ApPendix 5

VANCOUVER

•-•

POLICE DEPARTMENT: 312 Main St., Vancouver, B mush Columbia, Canada V6A 2T2, Tel (604) 665-3535 Telex 04 '53322 R.J. Stewart Chi0Coneable Today's Date 198_

M . Interested Volunteer 5.5g7 Potential St. Vancouver, B.C. V7Q 1Q1

Dear M . Volunteer,

Thank you for your inquiry regarding a volunteer position with the Vancouver Police Department Victim/Witness Services Project.

All personnel must possess the following characteristics and abilities: 1. the desire and ability to be of service to others who are suffering from the effects of victimization. 2. personal maturity 3. above average interpersonal skills 4. no criminal record; good driving record (current license may be required) 5. the ability and desire to commit oneself to eight (8) or four (4) hoursiof volunteer work each week for one (1) year's duration 6. the ability and commitment to attend all initial training sessions and a monthly training session thereafter 7. the ability and commitment to maintain confidentiality of all information 8. the ability to accept responsibility, direction' and supervision from others

Personnel selected to be volunteers will be asked to sign agreements affirming their commitment to these principles and guidelines. Previous counselling experience and fluency in a language other than English, are desirable, but not a requirement.

If you feel that you possess the above abilities and characteristics, I encourage you to apply for an interview. The experience of being a volunteer with this service is a rewarding one. A personal interview will be scheduled for you upon receipt of your personal resume and three (3) letters of recommendation. Preferably, the letters will be primarily from present and previous employers.

Again, thank you for your interest in this very worthwhile service.

Sincerely,

Carol McClenahan, Director Victim/Witness Services Appendix 6

VANCOUVER

- ;4." •

POLICE DEPARTMENT: 312 an St., Vancouver, Brwsn Columba. Canaba V6A 272, Te i6GA , 665-3535 R.J. Stewart Chief Constable

Today's Date 158_

M . Interested Volunteer 537r-Point Potential St. Vancouver, B. C. V7Q 1Q1 Dear M_. Volunteer, We have received your resume and your three (3) letters of reference. We would very much like to have the opportunity to interview you for a position as a volunteer with the Victim/Witness Service.

Upon completion of the initial interview with staff of the service, a second interview will be scheduled with staff and a Vancouver Police Officer. Successful completion of both interviews will help to assure that you are accepted as a volunteer.

We have scheduled your initial interview (date) (time) at the above address. Please use the main entrance on Main St., and ask an Officer at the Public Information Counter to contact the Victim/Witness Services at local 3347 for an escort to the interview.

If the time or date is inconvenient for you, please phone 665-3347 to arrange an alternate date/time.

Looking forward to meeting you, I remain

Sincerely,

Carol McClenahan, Director Victim/Witness Services Appendix 7

VANCOUVER

11.0.■ 11d

POLICE DEPARTMENT: 312 Main. St., Vancouver, British Columbia. Canada V6A 2T2, Tel. (604) 665-3535 Telex 04 53322 R.J. Stewart Chief Constable

Today l s Date, 198..

M . Interested Volunteer 5-er Potential Street Vancouver, B.C. V7Q 1Q1

Dear M . Volunteer,

You have successfully completed your interview for a position with the Victim/Witness Services.

Congratulations. As I previously told you, a second interview is mandatory, for acceptance as a volunteer.

Accordingly, I have scheduled an interview with you for Date Time at the Police Department.

If you cannot arrange to appear at this time, please call for a new appointment.

Looking forward to seeing you again, I remain,

Sincerely,

Carol McClenahan, Director Victim/Witness Services Appendix 8

VANCOUVER

e - POLICE DEPARTMENT: 312 Main St., Vancouver, British Columbia, Canada V6A 21- 2, Tei. 16041 665-3635 1-eie\ R.J. Stewart Chief Constable

Today's Date, 198_

M . Interested Volunteer nePotential Street Vancouver, B.C. V7Q 1Q1 Dear M . Volunteer,

Congratulations. You have been accepted as a volunteer with the Victim/Witness Service.

Training for the posttion has been scheduled, at the date, time and place . Please Be sure to be on time. We are sure that you will find the training to be rewarding and interesting. Looking forward to seeing you at the training sessions, I remain,

Sincerely,

Carol McClenahan, Director Victim/Witness Services Appendix 9

VANCOUVER

;

-••• - -

POLICE DEPARTMENT: 312 Main St., Vancouver, British Coluniola, Canada V6A 212, Tel. (604) 665-3535 Te!o ,. 04 53322

R. J. Stewart Chief Constable

Today's Date, 198._

M • Interested Volunteer 572- Potential St. Vancouver, B.C. V7Q 1Q1

Dear M • Volunteer,

We have received and reviewed your resume and your letters of recommendation.

After careful consideration, we have decided that your back- , ground and/or experiences are not appropriate for our service.

If you have any questions or concerns in regard to this letter, please feel free to call 665 -3347.

Thank you for your interest in providing services to victims and witnesses of crime.

Sincerely,

Carol McClenahan, Director Victim/Witness Services Appendix 10

Questions to be asked at the two (2) interviews:

First Interview:

J. Why do you want to volunteer or become a salaried staff member with the Victim/Witness Services?

2. Why do want to help victims of crime?

3. What would your best friend tell me about you? •

4. Have you ever been a victim of crime? If so, when? Of whaf crime?

5. Do you feel comfortable when you meet new people?

6. If one of your friends suddenly became angry with you and was verbally abusive and threatening, how would you react?

7. Do you have any prejudices?

8. Do you feel comfortable with strangers who are not of your race, ethnic background or religion?

9. What languages do you speak fluently?

10. If you have access to a vehicle, would you be willing to use the vehicle for assignments with the project?

'Second Interview:

1. What do you think.you can contribute to this service?

2. Wilat are your worst faults?

3. What are your best personality traits?

4. Do you cry easily? Are you very emotional when faced with sad situations in movies or real life?

5. Do you get angry when you cannot make things happen as you want them to happen?

6. How do you handle your own anger?

7. Do you have a good driving record?

8. How do you feel criminals should be treated by society?

9. Are you afraid of being mugged, raped or burgularized?

10. Are you happy with your life right now? If not, what would you change and why?

11. Would you object to cleaning up a crime scene? Appendix 11

Guidelines and Checks for Interviewing

1. General knowledge of (or lack of) knowledge Victim/ Witness Services functions.

2. Eductional preparation.

3. Prior work experience. Was it relevant?

4. Attitudes toward people. Rigid? Controlling? Flex- ible? Accepting?

5. Communication skills.

6. Attitude toward authority, especially the use of authority.

7. True position on law enforcement, if you can get it. Of particular interest is his/her attitude toward drug and alcohol abusers who could be incarcerated for such behavior.

8. As a potential employee, does this person indicate will- ingness to work without hour-for-hour compensation? In any neighbourhood? Can he/she accept direction from supervisors?

9. Some sense of their ability to manaèe time under pressure. Ability to set priorities.

10. What signs are there regarding individual's feelings of self-worth. Appendix 12

PERSONNEL INFORMATION FORM

Name: ■••■

Address:

Phone: (home)

(business/other)

Date of Birth:

Any and All Names Used Since Birth (excluding above):

Which Service Would You Prefer? 08:00-16:00 (8am-4pm) Crisis - 24 hours/day 7 days/week 16:00-00:00(4pm-12am) 00:00-08:00(12am-8am)

Non-Crisis - Monday-Saturday 09:00-13:00 (9am-lpm) 13:00-17:00 (1pm-5pm)

Witness - Monday-Friday 09:00-13:00 (9am-lpm)

13:00-17:00 (1pm-5pm) -

Which Day(s) of the Week Would You Be Available?

Mon. Tues. Weds. Thurs.

Fri. Sat. Sun.

FOR OFFICE USE ONLY

CRIC B.C. Motor Vehicle Fingerprinting

References: In _____ ■■■ffl■M

Interviews: #1 #2

Completed I.D. Photograph ■MMIMMM Date of Notification Acceptance

Non-Acceptance

Date Training Commences Appendix 13 I. IDENTIFICATION SQUAD VPO 11 - MLH - 62 A LE /FEMALE .• VANCOUVER POLICE DEPARTMENT

NO F. P. C C1411,111STIAN MIDDLE SU AAAAA C.

IAS

PDRESS F.

THUMB RIGHT HAND

THUMB LEFT HAND

tTHDATE BIRTHPLACE

T. 1.1/CT e- OMP HAIR EYES

CUP SCARS. ETC

OF KIN

DRESS

KEN BY DATE SIGNATURE Appendix 13 cont'd

As a term of my obtaining a volunteer position with the Victim/Witness Services Project I am required to show that I have never been convicted of any criminal . offences. I hereby authorize the Vancouver City Police Department to inquire into and determine whether or not I have ever been convicted of a criminal offénce and I further authorize the Vancouver City Police Department to make a full and complete disclosure. To this end I herewith affix my fingerprints and signature.

WITNESS SIGNATURE Appendix 14

PERSONNEL CLOSE-OUT

Volunteered from to (date) (date) Reason for leaving:

Volunteer Evaluation: Yes No Reason

Does Volunteer wish to be contacted in future to volunteer again? Yes No If Yes, When?

Comments: Appendix 15

Personnel Close-out Worker's Assessment Name

Thank you for all the time and energy you have devoted in assisting victims/witnesses of crime while volunteering with the Vancouver Victim/Witness Services Project. We feel that volunteer imput is an excellent manner in which to evaluate and improve our project. We would appreciate your assessment and views of your experience with us and ask that you take a few minutes to answer the following questions:

1. Do you feel that training and supervision received were adequate and appropriate for handling case-related problems?

2. What was your favorite duty?

3. What was your least favorite duty?

4. Did you feel that you were part of the project and that you were a valuable member?

5. Do you feel that you have gained from your experience with the project? In what way?

6. Do you feel that any areas of the project could use improvement or if there are any areas you feel which should be included that aren't?

7. Additional Comments: Appendix 16

CODE OF ETHICS

As a worker of the Victim/Witness Services Project, I agree

with the following statements and affirm that I will

at all times to adhere to this Code:

1. I believe in the dignity of the individual and the individual's

right to self-determination.

2. I will perform all assigned tasks to the'best of my ability.

3. 1 agree that each individual deserves courteous attention and

that hostile, aggressive persons will be treated in •as

courteous a manner as possible.

4. I will not discriminate because of race, colour, religion,

age, sex, national ancestry in my service of victims and

witnesses, and will attempt to prevent such discrimination

from occurilng.

5. 1 respect the court process, and will not criticize the court

system to clients I serve.

6. 1 understand that my opinions are not necessarily those of

the Victim/Witness Services Project or other workers. I

agree to clarify my opinions versus Project policies in any

public statement, should a public statement be necessary.

7. I understand the confidential nature of my duties.

8. 1 agree to abide by the procedures formulated by the Victim/

Witness Services Project.

9. I agree to only perform my duties when 1 am physically and

emotionally able to do so, and I further agree to request a

'substitute worker if I am indisposed. Appendix 16 cont'd

10. I accept the need for training in order to provide quality

services and accept the need for supervision in the pef-

formance of the duties.

11. I agree that co-workers are entitiled to their own views,

as am I. I agree to express my opinions through appropriate

channels, if I am displeased with the opinions and resultant

behavior of my co-workers.

12. I will continue to expand my knowledge of victim/witness

services and will seek to share my knowledge with others.

13. I agree that the choice of services is totally at the dis-

cretion of the victim or witness to whom I am providing

service. •

14. I agree that I will only ask detailed personal questions

when I am sure that te victim/witness will not be upset by

the questions ) and the questions are necessary.

15. I agree that I will not use any knowledge gained through my

service of victimg/witnesses for personal gain or profit.

I have read all of the above statements and affirm that I agree with the content, and will endeavour to adhere to all ethical standards contained herein.

, Victim/Witness Worker

Dated Appendix 17

AFFIRMATION OF CONFIDENTIALITY

I hereby affirm that my position as a worker with the Vancouver

Victim/Witness Services Project is of a confidential nature.

I understand that no. document is to be copied and/or removed from

the Vancouver Public Safety Building, Oakridge Substation, Court

Houses, etc. without the expressed permission of the Project

Director and/or the Chief Constable of the Department. Further,

I aaree that any knowledge gained as a result of my position or

my presence within the Department is and will remain confidential.

I will exercise due care that the information I provide to others

is information to which they are entitled. If I question the

entitlement of information to particular individuals I will refrain

from providing the information, until clarification is obtained

. f rom the Project Director.

I will not discuss specific facts and personal data concerning

victims and witnesses I serve with members of the media, other

victim/witness workers, private citizens or other victims and witnesses.

I understand that I can not promise complete confidentiality to

any victim or witness to whom I provide service in that under

evidentiary rules, I may be subponeaed to appear in Court and give

testimony. I have read the above "Affirmation of Confidentiality"

and affirm that I will abide with same.

, Victim/Witness Worker

Dated Appendix 18 WAIVER OF LIABILITY

VANCOUVER POLICE DEPARTMENT

TO: NCO i/c TEAM/SQUAD (or Project Director, Victim/Witness Services)

PERMISSION HAS BEEN GRANTED FOR:

Name Address Affiliation with Department To Accompany a Member of the Department During A Tour of Duty on:Date(s)

Division Superihtendent or Team Inspector

Project Director, Victim/Witness Services

WAIVER OF LIABILITY

In consideration of being permitted to accompany a member of the City of Vancouver Police Department (hereinafter calleethe said member') at any time/date during the performance of his duties, or in the performance of my duties as a victim/witness services worker, 1 the undersigned agree to assume by these presents do assume all risk of loss or injury to person or property while accompanying the said member, or in performing my victim/witness service duties, even though such loss or injury is caused by the negligence or default of the said member, the City of Vancouver Police Department, any other service worker for the Victim/Witness Servioés Project, their successors, assigns, servants, agents or employees whether acting within the scope of their employment or not or otherwise howsoever.

I acknowledge that the said member Is engaged in a hazardous occupation and that accompanying the said member or by performing my • victim/witness service duties that said msmber or myself may expose me to the risk of loss or injury from dangerous activities and situations and I hereby voluntarily assume the risk of loss or injury and acknowledge that the duty of the said member, or other members, or other victtm/witness service workers to protect me from risk of loss or injury shall not be greater than to a fellow police officer acting in the course of his employment.

I hereby waive all claims, demands, damages, actions, causes of action, or suits at law or in equity of whatsoever kind or nature that the undersigned may hereafter have against the City of Vancouver, the Police Board, the Victim/Witness Services Project, a member or members of the City of Vancouver Police Department, their successors, assigns, servants, agents, or employees whether acting within the scope of their employment or not, that may arise from accompanying said member or in •■• the performance of my victim/witness service duties.

NCO SIGNATURE PIN RIDE ALONG OR VICTIM/WITNESS SERVICE WORKER SIGNATURE

MEMBER'S SIGNATURE PIN DATE

VICTIM/WITNESS PROJECT DIRECTOR

DATE (Any person under 19 years must also have parental consent) Appendix 19

AGREEMENT TO ABIDE WITH THE DRESS CODE OF THE

VANCOUVER POLICE DEPARTMENTS VICTIM/WITNESS SERVICES PROJECT

As a Victim/Witness Services Project Worker, I agree to abide by the following dress code:

1. My physical appearance at all times while on assignment for the Project will be neat and I will always appear as "well groomed".

2. My clothing will be practical ttire that will help to insure my safety while on crisis assignments. I agree to wear dress slacks, an open necked shirt or blouse and appropriate jacket, as needed, as well as low heeled rubber soled shoes.

3. As a safety measure, I agree not to wear jewelry during my assignment on crisis duties, that could be used to harm me.

4. My hair style will be of an acceptable style and I agree that long hair will be secured in some manner, close to my head. In so doing, my hair will not potentially become an easy object to be grabbed by someone in emotional distress.

5. My identity must be known to Vancouver Police Department officers and the clients I serve. Therefore, I agree to wear the Vancouver Police Department Civilian Identification Badge, issued tome pinned to the outermost top garment worn on any assignment.

VICTIM/WITNESS SERVICE WORKER

DATE

PROJECT DIRECTOR

DATE Appendix 20

AGREEMENT OF VOLUNTARY CONTRIBUTION

1. I agree that the resources of numerous individuals will be utilized to provide training and supervision for me as a victim/witness service worker.

2. I agree that the training and supervision received may be of benefit to me in my daily life and in my future personal and professional life.

3. Accordingly. I agree to provide a minimum of four (4) or six (6) hours per week of my time, as a victi77— witness workerrrih the Victim/Witness Services Project. (check the one that applies)

4. I recognize that advance training provided by Project staff will enable me to perform my duties in a more structured, efficient and satisfactory manner.

5. I therefore agree to attend, in addition to the minimum four (4) or six (6) hour commitment per week, one (1) two (2) hour advanced training session per month.

6. I recognize and agree that the commitment of training and supervision time on the part of Project personnel and personnel of the Department is substantial. 4.

7. I agree, therefore, that I will donate my services as a victim/witness worker for a period of not less than one .(1) year, post training.

VICTIM/WITNESS WORKER

DATE

PROJECT DIRECTOR

DATE Appendix 21

VANCOUVER

; • 11. •••

••■•11.■ ■ • r

POLICE DEPARTMENT: 312 Main St., Vancouver, British Columbia, Canada V6A 2 12, Tel. (604 1 665-3535 Telex 04 53322 R.J. Stewart Chief Constable

AUTHORIZATION

, HEREBY AUTHORIZE ANY

DOCTOR, EMPLOYER OR .0THER PERSON, TO WHOM A SIGNED DUPLICATE OR PHOTOCOPY

OF THIS DOCUMENT IS PROVIDED, TO FURNISH ANY INFORMATION, OPINIONS,

REPORTS, RECORDS OR COPIES WHICli MAY BE REQUESTED BY THE VICTIM'S ASSISTANCE

PROGRAM, IN CONNECTION WITH THE UNDERSIGNED'S APPLICATION FOR ASSIGNMENT

AS A VOLUNTEER FOR THE ABOVE MENTIONED ORGANIZATION.

I AGREE TO WAIVE ANY RIGHT AGAINST ANY PERSON OR INSTITUTION

PROVIDING INFORMATION OR OPINIONS IN COMPLIANCE WITH THIS AUTHORIZATION.

Signature of Witness Signature of Applicant

Date Appendix 22

Vancouver Victim/Witness Services Personnel Identification Card for Volunteers:

Vancouver Police Department VICTIM/WITNESS SERVICES This is to certify that is assigned to duties to assist victims and witnesses of crime in Vancouver,B.C.

Deputy Chief Constable Date 41e.

* Name of Volunteer Appendix 23

Vancouver Victim/Witness Services Personnel Identification Card

for Salaried Staff: *

Vancouver Police Department CIVILIAN EMPLOYEE This is to certify that * *

Pin *** is employed as a **** by the Vancouver Police Department.

,\ Deputy Chief Constab-1-6— . Date .

Project Director

Project Assistant/Secretary

Projeci Researcher

** Name of Employee

*** V/W Services **** Project Director; Project Assistant/Secretary; or Researcher, as appropriate Appendix 24

VI CTIM/WITNESS SERVI CES - Business Card

- Beck • of Card-

Innocent victims of crime may be eligible for benefits under the CRI itilNAL INJURY COMPENSATION ACT OF B.C.

For further information contact: CRIMINAL INJURIES SECTION--WC.13. 6951 Westminster Highway Richmond, B.C. V7C 106 Telephone: 276-3129

•••

■""1, • Front of Card

If you have any problems as a result of being a victim of crime, please call: 665-2187 Vancouver Police Department Victim/Witness Services Unit 312 Main Street Vancouver, S.C. V6A 2T2

OFFICER/PIN CASE NUMEIER

/*--• DATE SHIFT CALLS TIME VICTIM t PHONE FURTHER COMMENTS/SUGGESTIONS WORKERS PHONE IN FIELD TAKEN FILE i NUMBER CONTACT NAME(S)

tr. ri X

c 0 el_ < - VPD 68 -MLH Appendix 26 VANCOUVER POLICE DEPARTMENT

Victim/Witness Services DIVISION

TO CST. PIN # TEAM SQUAD DATE YY.MM .DD

SUBJECT- VICTIM"S NAME/TYPE OF INCIDENT/POLICE CASE #- Appendix 27

New Westminster Police Crime Prevention Premises Security Check

Name Address

Area Suggested Corrective Measures

1. Doors: Locks (Front) Glass Fit Construction Restraints

2. Doors: Locks (Other) Glass Fit Construction Restraints

3. Patio Doors: Dead Bolt Fit

4. Windows: Locks Access

5. Exterior: Dead Spots Lights Garage Access

6. Alarm Systems:

7. Other:

Date . Checked by Appendix 28

VANCOUVER ,;_ f -*-7"

POLICE DEPARTMENT: 312 Main St., Vancouver, British Columbia, Canada V64 2T2 R.J. Stewart Chief Constable

The Vancouver Victim/Witness Services Unit provides aid to victims and witnesses of crime in Vancouver.

It has corne to our attention that during your stay in Vancouver you were victimized. As you are no longer in Vancouver we cannot give any direct services but would like to offer a few suggestions.

If you were injured as a result of the criminal incident, enclosed please find a Criminal Injuries Board form; you may be entitled to compensation for personal injury.

There may also be a victim services project in your community to assist you. Contact your local police department to find out about services available.

Hoping we have been able to be of some service to you.

Sincerely,

Carol McClenahan, Director Victim/Witness Services Per: Appendix 29

VANCOUVER

„;.

, •

POLICE DEPARTMENT: 312 Main Si., Vancouver, 3rwsh Co Iuninia, Canada 2T2, Te: 6,35- 35 R.J. Stewart Chief Constable

The Vancouver Victim/Witness Services Unit provides aid to victims and witnesses of crime in Vancouver.

It has come to our attention that you have recently been victimized and/or have witnessed a crime.

We are available to help you with any concerns, problems, or questions you may have in relation to your victimization. Please feel free to call us at 665-2187 from 9 A.M. to 5 P.M. (answering service after 5 P.M.).

Hoping we will be able to be of some service to you if needed.

Sincerely,

Carol McClenahan, Director Victim/Witness Services Per:

Appendix 30 • N./ / cr /el sv czr.S t) cA l'27S

eo,vrAcriei v,cr,i Feol-f cée/ /3c/r-Lari,v_s" reu ease° tee

ey eede he/ y ze.p Nif P r111 1,vi r '-s" et94 >s "ego e-r TM.:" Aehic

F NOT z else ,var ie

re- c,c)4.4e:p eg dtM /-1 're 1-1 u frf ett,

2 3 S" g- reFor Genera! SoNcReur gendwal Appendix 31 • 1 FILE NO GENERAL 1NOUIRIES VICTIM ASSISTANCE

2. CLIENT NAME 3. TELEPHONE NO. 4 POLICE FILE NO.

5. CUENT ADDFIESS

6. CLIENT 'S FINIAARy SECONOMY OTHER HOUSEHOLD VICIAI VICTIM a a ISPECIFYI 7. MARITAL STATUS 8. SEX 9. AGE TARRIED; DIVORCED SEPARATED CONWON LAW SWOLE El MOONIER, NOT ASRED E MALE a TEMALE 10. LANGUAGE IN WHICH SERVICE WAS GIVEN

ENGLISH DI FRENCH INTERAKYFTER COMMUMCATION a Enean fl a PROBLEM 11. OFFENCE CODE 12. DOMEST IC INCIDENT 3 OON. r COMMITTED YES NO 1111010 ON 14. TIME 15. WHEN DONT DON'T DAY NIGHT MONDAY • ) TO r1.10AY n Rt.) Ej] nelAY te rn I TO Lamm,/ f6a., 1 /MOW a Li KNOW 16. REPORTED TO POUCE 17. ARREST MADE - (NUMBER)

DONT YES NO YES -JUVENILE NO [E DON'T KNOW KNOW YES-ADULT a DATE El a 18. CHARGE LAID -(NI! YES - CAROM. YES -JUVEMLE YES - CARL 00141 NO COURT ADULT COuRT COURT El] ANOVI 19. COURT APPEARANCE DATE(S) 20. SOURCE OF REFERRAL a PUOUGTY Br SERVICE a rote' nrroet OTTICEROMATOMMT PETE/ARA& [J SY TWENO ,RELATIVE OW.FFRIVD Pr FOCIAL 9 39140 (SPLCIF YI OTHER eg, BACKGROUND INFORMATION ON CLIENT 21. OTHER SIGNIFICANT SOCIAL FACTORS 22. TOTAL NUMBER OF PERSONS IN HOUSEHOLD: [-1-1 YES NO NoT ASKED1 L NUMBER ISRECIFYI a OF PEFiSONS 16 AND OVER. I 1 23. -EMPLOYMENT STATUS OF VICTIM WORKINO AT LOOFING PARI TRAP STUDENT HOMEMAKER JOSiBUSINESS IND FOR NORM a SIUDANIWYORKSR RETIRED

OTHER a (sPecen [I NOT AUTO 24 FAMILY INCOME LESS THAN 15.000 TO JO Ma, TO 94■;.000 oecteen 0I197 EIS 000 a S29.9M 51.4.p44 ANO LIYFR a 109919101 5 a KNOW EJ 'ATje. 25. STEPS TAKEN BY VICTIM SERVICE PROJECT A B C D E F . CODE STAFF DATF/ DETAILS - —• TIMF VICTIM VOLON MN NT SAIIS- 1 IME 00,4,,cr SERVICE -- — (MIN 1 FACTION GIVEN S V

MS 811 (R10•84 Raye I Appendix 31 cont'd I FILE NO.

25. STEPS TAKEN BY VICTIM SERVICE PROJECT (CONTI:» A B I C CODE SI ArF DATE/ DETAILS TIME ViCTIM SERVICE vOi UN SPENT SATIq. TA« CONTAC GIVEN PAW FAC I ION

ADDITIONAL INFORMATION

Wt$•11 (F110•MI P.O. 2 Sobear General ScilEr..«aur général Canaan Canada Appendix 32 1 FILE NO

DETAILED CASE INFORMATION VICTIM ASSISTANCE 2. WHERE DID THE INCIDENT OCCUR AT OR AROUND Al mum% AT On ALIDOND 01 VICTIMS HOME 'LACE OF RORK of-FENDER S 140WE

INATI OçrICE W OuTSIDE IN A BAR vE HIC L! HLÇITIIDOR 08 EST ALLUSMMENT COLAMERCIAL

OTHEEI ( PEEK"? NOT ASKED

3. DETAILS OF INCIDENT DbMESTIC rE THREAT pHYSICAL ASSAI)) T ',Rye...CAL ASSAULT SE SU AL DISPUTE • THREAT WITH wEAPON (PUNCH. KICK. SLAP REIN yrtApON AssAuLT

on4En CAR* ARATNyl THEFT or Ilif PT OF THE PERSON (SPEC:Sy' MOTOR %/ENGLE &TONEY

THEFT OF THEFT OF OTHER PROpERTY VANDALISM IC PURSE, WELLET PROPERTy IC DAMAGE (SPECIFyI E DRUG PROBLEM NOT DON'T IC APPLICABLE KNDW 4. 5. cLosEer RELATIONSHIP TO OFFENDERIS1 COMMITTED BY HOW MANY PEOPLE SPOUSE a ESSPOUSE 121 PARENT C FELD RELATIVE FRIEND NETGHERXre

OIlIER ACQUAINTANCE SIR AP•reCEI DONT E N.0Tu, KNoW EL VICTIM'S ESTIMATE OF GROSS COST OF LOSS ORANGE S 1 1 1 1 I INCOME S 1 1 1 1 1 1 ,E=1: THEFT S 'CO NOT 00ErT NOT APPLICABLE cl KNOW ASKED

T. PHYSICAL INJURIES

L2i mew ATTENTION ANDECAL nu DENTAL OvERNKIHT sTAy NONE 11] Ail ENRON FILOUKTED NoSPTIAL

LONG TFI RI ote4En NOT DISAINUTY HOSPIT AUZATION IsPecire ASKED

8. EMOTIONAL OR PHYSICAL REACTIONS

EEn Of FEAR FOR PERSONA) FEAR ron KEFETy OF NONE BEING ALONE SAFEty OuTSIDE HOME oT HER HOusEHOLD MEMBERS

ANUOTIS. NE:RYOUS puySK:AL REACTKIN sLEEpwri (NrElcuLms ANGER OR CONFUSED co (HEADACHES. NAUSEA' OR nwuRDANTES. SLEEPLESS)IESsI INVASION CT OTHER NOT pRomcy ISPECKY1 AsKED

9. OTHER HOUSEHOLD MEMBER(S) VICTIMIZED 10. PFIEVIOUS VICTIMIZATION OF SAME NATURE IN THE PAST YEAR YES ■ YES sPECTFY a 'SPECIE VI nérontro HON mAny TO POUCE TREES I NOT NO NO DEC' THEO NOT ASKED El a TO ANSwER a ASKED 11. SIGNIFICANT CHANGES MADE AS THE RESULT OF THE CRIME

CHANGED TEPAPOITAPN.Y CHEEKIER pEnATAHENTLY cHANGED NONE r.ENcen, wusTED CHENGED a .10T1 RENITENCE RESIDENCE rHoNE Numutd DATL: ROUTINE AVGDENCE OTHER 07 BEHAVIOR 08 (SPECIE yl 'E,1!?XED 12. CRIME PREVENTION MEASURES TAKEN TARGET HARDENING TATILIFT HAr4DFEKNCL NONE TOOK SELF a PROPERTY (SPECIFY) SELF (SPECTEY1 DEFENCE COURSE BOUGHT OPERATION 07 •INATCH" BLOCK nrEEE SECUrirr tNSURANCE IDENTIFICATION PROGRAMS ',ARE NT' CHECK • REG 'ESTE DOWN orrEEn MEASURES NOT CREPE PREVENTION EEE0 (SPECTry" ASKED

CRIMINAL INJURIES COMPENSATION PROGRAM (C.I.C.P.) 13. CLAIM MADE TO C.I.C.P. NOT YET OON T NOT YES NO COLIPLETED KNoW ASKED UNIE o El 14. AWARD GIVEN BY C.I.C.P.

PAN TOTAL ilm. pnoCESS NONE E CLARA a .14 DON'T NoT ANON a AsKED IN CASES OF PROPERTY LOSS 15. PRIVATE INSURANCE CLEIJM MADE NETT YET DONT YES ni NO NOT u..j COMPLETED a KNOW ASKED sATF 16. AWARD GIVEN BY INSURANCE

TOTAL PARTIAL NONE CLARA CLAM • o DATE IN DON'T NOT PROCESS KNOW a ASKED 17. PROPERTY RECOVERED BY POUCE TOTAU.Y pATITIAU.y 0411 o KAH [7:11 rIej sjoyrnrn r. RErxrul Dij Pe:1 F. 18. PROPERTY RETURNED TO VICTIM NOT NOT TOTALLY PARTIELLY DON'T OA1C 0414 REluRNED KNow AsT(FD 19. IF RECOVEF1ED BUT NOT RETURNED. REASONS NFPT FOR IDENTireADON 1-1, NNW THEN ("own EVTUENCE COURT PROBLEIA U..' I LINE CLAIMANT (SPEcerYi DONT NOT KNOW ASKED bAS•I2181EIRLI Appendix 33

ALPHABET! CAL

VICTIM NAME V NUMBER ADDRESS CASE NUMBER TELEPHONE NUMBER

OFFENCE

■••••

NUMERICAL

V NUMBER VIC1tM NAME CASE NUMBER ADDRESS TELEPHONE NUMBER

OFFENCE VPD 78(81) Append i x 34 VANCOUVER POLICE DEPARTMENT PAGE OF For Office Use Only MISCELLANEOUS AND SUPPLEMENTARY CASE NUMBER FILE MAIL-IN REPORT

CRIMEFILE

BULLETIN [1] r--1 INVESTIGATING MEMBER P.I.N.

TYPE OF COCURENCE/OFFENCE WHERE CCCURRED awl =um %MIR MI DU IlLt€ REPOPIEF-/VICTIM HOME:

BUS.: SURNAME FIFST ADDRESS PHONE NOTE:-FOR EVERY ITEM LISTED BELOW, THE FOLLOWING INFORMATION, WHERE APPLICABLE,M3RDWIRED: (i) NAME OF ITEM, BRAND NAME, MAKE OR TYPE (iv) COLCUR(S) (ii) SERIAL NUMBER (v) IDENTIFYING MARKS, SCRATCHES, ETC. (iii)MCDEL NUMBER AND YEAR (vi) VALUE LIST ALL ITEMS BELOW- PLEASE PRINT , •

•

IS THERE ANY FURTHER INFORMATION CONCERNING THIS REPORT.THAT ECU FEEL THE POLICE SHOULD KNOW? YES 1:11 NO MIN COMMENT:

IS THE PROPERTY LISTED ABOVE INSURED? YES NO E:3 NOT KNOWN . . .. - . • REPORTEE S SIGNATURE DATE ce.x.rry cœrRa DISTRIBUTION ,2 1 3 456 1 7 18 19! MAIL TO: VANCOUVER POLICE DEPARTMENT, ATT'N: CUAL1TY CONTROL, 312 MAIN STREET, VANCOUVER, B.C. V6A 2T2 Appendix 34 cont'd

Section 128 of the Criminal Code of Canada states:

PUBLIC MISCHIEF Every one who, with intent to mislead, causes a peace officer to enter upon an investigation by: (a) making a false statement that accuses same other person of having committed and offence, (b) doing anything that is intended to cause some other person to be suspected ' of having committed an offence that he has not committed, or to divert suspicion from himself, (c) reporting that an offence has been committed when it has not been committed, is guilty of (e) an indictable offence and is liable to imprisonment for five years, or (f) an offence punishable on summary conviction. Appendix 35 VANCOUVER

POLICE DEPARTMENT: 312 l',1an St., Varco.uv.27, E...r!•Jsh Columbia. Canacia \ .6.-^- 2 7 2. Te 6C-z. 3-

R .J. Stewart Chief Constable

Dear

Please fill out the attached form to update information on your case, and then mail to:

Vancouver Police Department Attention: Quality Control 312 Main Street, Vancouver, B.C. V6A 212 If you have further concerns, please feel free to contact our Service at 665-2187.

Thank you.

Yours truly,

per: Carol McClenahan, Director Victim/Witness Services Unit Vancouver Police Department Appendix 36

COMMUNITY RELATIONS DATE:

Officer:

Victim/Witness Service personnel have experienced difficulty in obtaining the following:

( ) Case Number

( ) Investigation Report

( ) Form 19 ( ) Correct Departmental Procedure

Victim's Name: Our Case #:

Victim's Address:

Victim's Phone Number:

Date of Offence: Time of Offence:

Officer's PIN # 1 s:

Additional Information:

Victim did/did not tell the officer he/she did not want a report submitted. (Circle One)

Victim/Witness Service Worker Date

Officer's Response:

Officer Date Appendix 37

Criminal Injury Compensation Act of British Columbia CLAIM NO. C APPLICATION FOR BENEFITS BY VICTIM OF CRIME r'‘ The Criminal Injury Compensation Act is administered by the Workers' Compensation Board ye,-„,eeeei,,twerfameeeLefeeeiereeeeeeltfflege 'eee..YeRteteir- -.1», .set.Mee

PLEASE NOTE INSTRUCTIONS ON SACK OF FORM Complete and Mail to Workers' Compensation Board, 6951 Westminster Highway, Richmond, B.C. WC 106 Tel.: 276-3129

1. VICTIM'S LAST NAME (PLEASE PRINT) FIRST NAME(S) MR. PARS. . MISS. ADDRESS TELEPHONE NUMBER ' HOME: NUMBER/STREET CITY .POSTAL CODE OFFICE: MARITAL STATUS DATE OF BIRTH OCCUPATION SOCIAL INS. NUMBER SINGLE 0 OTHER 0 MARRIED 0 MO. DATE YEAFI 2. Details of Crime: (a) Time: Date: Month: Year: incident occurred. (b) Location: (c) To which police force was report Made?

(d) When was report made to police? police case no. • (e) Describe what happened.

(1t more space reouirad use back of form.) (1) Witnesses: Name: Address: Name: Address: •

•••••••••\ 3. What injuries did you receive?

4. Name and address of hospital attended: Date of Admission: Date of Discharge: Medical Plan No.: Names and addresses of those giving medical aid: (doctor, dentist. etc.) •

•

Have you recovered from your injury? If not, how long do you expect treatment to continue? Are your medical expenses covered by: M.S.A. 0 B.C.H.I.S. 0 Any other medical plan?

5. List details of losses claimed by you resulting from your injury. (Expenses, wage loss , clothing damage, dentures, eyeglasses , other losses, etc.)

EL If you are claiming loss of wages or income please state: Name and address of employer: . Net monthly earnings: Date laid off work: Date returned:

7. Are you receiving benefits from other sources such as social assistance, unemploYment insurance. etc.? Name and address of source:

2 I declare the above Is true and correct and hereby claim compen- • Date: sation for the above mentioned Injuries. I authorize the Board to 2 obtain or View from any source, Including records of physic,lans, Signed at: Prov. of: qualified practitioners or hospitals, a copy of records pertaining to my examination, treatment, history and employment Signature:

45.1;. 1;1.3.eeleitetiMeegeetitrounel , s'fek. y eta .›.1:4,20v.fee-te, tfreeekàiteasseite...»èp,ii Appendix 37 cont 'd

Instruction to Applicants • 1. Please complete and submit application as soon as 4. You may have the right to bring an action for damages possible attaching to your application, receipts, against the person(s) responsible for your injuries and bills or other documentation pertaining to your you may, at the same time, also apply for and receive expenses and losses. If these are not available at compensation under the Act. If you receive compen- this time you may send them in at a later date. Send sation under the Act you are required to give im- in only those medical receipts or expenditures that mediate notice to the Board of any action you have are not covered under a medical or hospital plan. commenced and the Board has the right to be added A medical report from your physician is not required as a party to that action. If you receive compensation at this time and will be obtained directly by the under the Act and decide not to bring an action for Board if necessary. damages, the Board is subrogated to your right of action and may maintain the action in your name. If 2. It is your responsibility to report the incident to the the Board does sue and recovers more than the to look police and after the laying of any criminal amount of compensation awarded plus costs, the ex- charges. The Board is not involved in any criminal cess or surplus will be paid to you. proceedings in these matters. You do not have to await the outcome of the criminal trial before you' can make application under the Act. 3. it is not necessary for you to have a lawyer to pursue a claim under the Act. The Board does not award compensation for any legal fees or costs.

Additional Information

Appendix 38 . &r. ›rder4 eo052:60 02 7:0 0 rees 67:91 rée,ràOfee»Zet ee Are seeeedree,r el:4e Criminal Injury Compensation Act of British Columbia CLAIM NO. APPLICATION IN RESPECT OF A DECEASED VICTIM OF CRIME n The Criminal Injury Compensation Act is administered by the Workers' Compensation Board refiZede.,:d3".,51:".detedfeeedrefiter.deeleirefe,le:Zeoree7;$55ereeetedeee. PLEASE NOTE INSTRUCTIONS ON BACK OF FORM Complete and Mail to Workers' Compensation Board, 6951 Westminster Highway, Richmond, B.C. WC 106 Tel.: 276-3129

1. APPLICANTS LAST NAME (PLEASE PRINT) . FIRST NAME(S) MR. MRS. . MISS.

ADDRESS TELEPHONE NUMBER ' HOME: NUMBER/STREET CITY POSTAL CODE OFFICZ Applicant's Relationship to the Deceased: 2. Name of Deceased: Address of Deceased: Deceased's Social Ins. No.: Deceased's Birthdate: Month Date Year 3. Name and address of hospital deceased attended: Date admitted: Deceased's Medical Plan No.:

Name and address of attending physician: Are the medical expenses covered by B.C.H.1.S. 0 M.S.A. 0 or any other medical plan? - 4 Details of Crime: (a) Time: Date: Month: Year: incident occurred

(b) Location: (C) To which police force was report made? (d) When was report made to police? Police Case No.

(e) Describe what happened.

(if MO,* WIC, required use back of form.) 5. List details of the losses claimed. (e.g. funeral and burial expenses, medical expenses incurred on behalf of deceased, loss of support. other financial loss or expenses resulting from the death.)

6. If a claim is being made for loss of support, please answer the following:

(a) Was deceased employed at the time of his/her death? fit not please state circumstances on reverse side of form.)

(b) If employed , please state name and address of employer and deceased's net take home pay.

(c) If not employed at the time of death , when and with whom was deceased last employed and what was his/her net take home pay?

(d) If applicable, names and ages of surviving children who were dependent upon the deceased for support at the time of the deceased's death:

Name: Birthdate: Name: Birthdate: Name: Birthdate: Name: Birthdate: (e) Who has present custody of the children?

(f) Are you receiving benefits from other sources such as Social Assistance? Name and address of source:

I declare the above Is true and correct and hereby claim compensa- _ Date: tien for the losses suffered as a result of the death of the above named. I authorize the Board to obtain or view from any source, Signed at Prov. of: Including records of physicians, qualified practitioners or hospitals, a copy of records pertaining to the above named victim's examina- Signature: - tIon treatment, history and employment .. ezrze"-dzeereer:",-deeeeeeeezzezeeeeeyrzefmzeeeezd Appendix 3 8 cont'd

Instructions to Applicants 1. Please complete application as soon as possible any criminal charges. The Board is not involved in and send in with your application any receipts, bills any criminal proceedings in these matters. or records you may have relevant to the funeral 5. You may have the right to bring an action for damages and burial expenses and other expenses and losses against the person(s) responsible for the deceased's as well as any records you tnay have with respect death and you may, at the same time, also apply for and to the deceased's employment earnings. Send in receive compensation under the Act. If you receive only those medical receipts or expenditures which compensation under the Act you are required to give were not covered by a medical plan. If these are immediate notice to the Board of any action you have not available at this time you may send them in at commenced and the Board has the right to be added as a later date. a party to that action. If you receive compensation 2. If possible send in with your application a copy of under the Act and decide not to bring an action for the death certificate and the marriage certificate if damages, the Board is subrogated to your right of applicable and copies of birth certificates of the action and may maintain the action in your name. If the children of the deceased if a claim is being made Board does sue and recovers more than the amount of on their behalf. If these are not available at the compensation awarded plus costs, the excess or time please arrange to forward them at a later date. surplus will be paid to you. 3. Please give details if any members of the family of the deceased has a disability for which he or she required special care or treatment. 4. It is the claimant's responsibility to report the incident to the police and to look after the laying of

Additional Information . References Alpert, Marcia and Susan Schechter 1979 larlE1011Alliffi S-loretie

LIBRARY MINISTRY OF THE SOLICITOR GENERAL OF CANADA

NOV 3 1981

BIBLIOTHÈQUE MINISTERE DU SOLLICITEUR GENERAL DU CANADA OTTAWA. ONTARIO CANADA K IA OKI Carol. A. Depart- IqIcClenal-lan, VaricouvatVictl-leAltriess Pol_ice 6250 - 3 ment 1.niit proce- Services 51 .C2 %areal. le? aure 19S5 c.2

HV McClenahan, Carol A. 6250.3 Vancouver Police Depart - .C2B7 ment : Victim/Witness M3p Services Unit : prcce - 1985 dure nanual. c.2