Phone Numbers Welcome to

ABX Air main phone: (937) 382-5591 Dispute Resolution Weekly INFOline: ext. 64636 (6INFO) One of the core values of ABX Air is trust. We are dedicated to promoting a workplace where Weather NEWSline: ext. 66397 (6NEWS) employees can express their concerns in an open On-base emergency: ext. 62911 forum. The Dispute Resolution Policy is an internal, peer-review process designed to provide Employee Relations: ext. 62134 employees with a complete and impartial process to resolve work-related conflicts. Benefits: ext. 62157 Recruitment: ext. 62373 You should bring work-related concerns and issues to the attention of management as they come up. If your concern is not directly resolved Payroll: ext. 62981 in this way, use the dispute resolution process IS Help Desk: ext. 62332 before seeking assistance outside the company. WeTip Hotline: (800) 78-CRIME To make this process work, you must be committed to working with management toward EAP: (800) 888-2998 a solution that is in the best interests of you and the company. My supervisor’s name ______Whether you are the employee submitting an My supervisor’s phone ext: ______cell: ______issue for dispute resolution or a member of a peer Affiliated Companies review panel, information learned during the Several affiliated companies share ABX Air’s ABX on the Web process must be kept confidential. parent company, ATSG:

Company web site: www.abxair.com The full Dispute Resolution Policy is available Employee web site: www.myabx.com online at myabx.com/employee policy. Benefits web site: myabx.com/benefits Self-Service web site: myabx.com/selfservice The Human Resources staff is available to provide guidance and problem resolution to you Airborne Maintenance & Engineering concerning performance problems, policy Services (AMES) provides aircraft maintenance, Feedback violations, conduct issues, or concerns that may repair, and overhaul (MRO) services to airlines To comment about this brochure or any of the A Guide for New Employees threaten safety and effective customer service. and operators, including ABX Air. AMES holds services provided by Human Resources, please a Part 145 FAA Repair certificate and offers contact us at ext. 62150 or send an e-mail to This document is a brief introduction to the heavy maintenance, line maintenance, parts sales [email protected]. company’s policies and workplace guidelines. It is and service, component repair and overhaul, and not an employment contract of any kind. In-depth engineering services. Read more at To submit a question, suggestion, or concern for information about all of the topics covered in this airbornemx.com. ABX Air’s President, John Graber, send an e-mail to pamphlet is available online at [email protected]. myabx.com/employee policy, from your direct supervisor, or from ABX Air Human Resources. To send an e-mail to CEO Joe Hete, direct it to [email protected].

g:\adhr\work\new hire orientation\nhobrochure-2011-03-23.doc 18 7

About ABX Air

Use Policy is available online at ABX Air is a fast-paced company where you reduced-price theme park admission and vacation myabx.com/employee policy. find hard-working, talented people. Our goal is to packages. For a full list of available discounts, be a great place to work that really takes care of visit myabx.com/discounts. its customers. Our people work together to do Workplace Harassment whatever it takes to get the job done. ABX ABX has an interline agreement with Delta Air Harassment by anyone is not tolerated in the Air Transport International LLC (ATI) is an people at all levels are accessible, helpful to one Lines to allow part-time and full-time employees workplace. ABX Air is committed to FAR Part 121 charter airline operating Boeing another, and committed to satisfying our and eligible family members to purchase space- maintaining a work environment that is 767 and DC-8 aircraft; and specializing in freight customers. available passes at discounted rates for personal pleasant, safe, comfortable, and free from forwarding, government and military contracts, travel. More details are available on the ABX Air intimidation, hostility, or other offenses that and high value animal transportation. Their web We value our people and the quality and intranet (abxnet/travel). might interfere with your ability to do your job. site is airtransport.cc. customer satisfaction that results from their Harassment of any kind (verbal, physical, visual, diversity. We are committed to the philosophy, or sexual) will lead to disciplinary action, up to principle, and practice of Equal Employment Stock Purchase Plan and including termination. You have the opportunity to purchase ATSG Opportunity. ABX is committed to ensuring that common stock (NASDAQ symbol: ATSG) all applicants and employees are recruited, hired, It is never acceptable to use company resources to through a payroll deduction plan. The program is selected for training, transfer, promotion, layoff, access any pornographic or sexually oriented web strictly voluntary and no recommendation can be or for other terms of employment, fairly and site. Storing or circulating pornographic or made as to whether you should participate. To without regard to race, color, religion, gender, sexually oriented email may constitute open an account, complete the Employee Stock national origin, age, marital status, veteran status, harassment and is a direct violation of company Purchase Plan enrollment form, which can be Capital Cargo International Airlines (CCIA) is sexual preference, or disability. policy. found online, and return it to the Benefits an FAR 121 Supplemental Air Carrier flying Department (mail code: ILN 2061B). More Boeing 727 & 757 aircraft and is based in All of our resources—people, money, time, If you witness, are aware of, or are subjected to information is available online at Orlando, Florida. Like ABX Air, CCIA is an technology, and equipment—are strongly valued harassment, contact your supervisor or Human myabx.com/benefits or from Human Resources. ACMI (Aircraft, Crew, Maintenance, and and treated with care. Our goal is to have a safe Resources immediately. Investigations into Insurance) provider of airport-to-airport freight and compliant workplace, where ingenuity and incidents of harassment are conducted in a transportation services. Visit capitalcargo.com continuous improvement help us beat the prompt, thorough, and discreet manner. for more information. competition day-in and day-out. Our formula for

success is simple: It is illegal to retaliate in any way against anyone

coming forward with a harassment allegation or

providing information to an investigation.

Harassment is judged to be offensive by the Work Smart victim’s perception – not that of the alleged

harasser. Harassment can exist if the harasser

does not intend to harass but the victim perceives Airborne Global Solutions (AGS) markets and it as such. Complete details of the Workplace Work Hard, sells the services of all ATSG companies that Harassment Policy are available online at offer aviation-related services (see next page). As myabx.com/employee policy. ATSG's marketing arm, AGS brokers the bundled and Have Fun! services of AMES and the ATSG airlines as well.

8 17 2 23

What We Do

Paid sick time is a valuable benefit. It is your ABX Air is an FAR Part 121 airline responsibility to use it carefully and honestly. headquartered in Wilmington, Ohio (ILN). Solicitation & Distribution In order to minimize non-work-related activities ABX Air flies express cargo routes for DHL. that could interfere with customer satisfaction, Leaves Aircraft not deployed in the service of DHL are quality, teamwork, and safety, you may not While attendance is very important to the working for a myriad of customers throughout the distribute or post printed materials of any kind at LGSTX Services, Inc. is an established success of our business, the company understands U.S. and around the world. any time on company premises, except when provider of airport support services with 30 years you may need time off from work for medical or required to do so for company business. You may of experience in facilities maintenance, material personal reasons, military service, jury duty, In addition, ABX Air offers a variety of airline- not solicit other employees if either of you is on handling equipment installation and or bereavement. related training, including dispatch training, flight work time. The sole exceptions are charitable and maintenance, equipment/vehicle maintenance training, and simulator time. community activities supported and approved and repair, jet fuel and deicing services. LGSTX ABX Air’s goal is to provide a reasonable amount by ABX Air. provides exceptional services that meet a diverse of time off to help employees recover so they can Keeping an airline flying is a complicated task range of customer needs. LGSTX is part of AGS. return to productive work. Complete details of the and requires dedication, training, experience, If someone solicits you or distributes non-work- Visit www.lgstx.com. various types of leave are available online at desire, and pride—all traits exhibited by ABX Air related materials to you while you are working, or myabx.com/employee policy. employees who help keep the airline safe and if you feel harassed or intimidated, report the successful. activity to your supervisor immediately. ABX All employees paid through the ABX payroll reserves the right to discontinue any activity system are covered by our Workers’ With your help, we look forward to growth and disruptive to employees or the efficient operation of Compensation program, which provides prosperity as we find new and better ways to the company’s business. compensation if you are unable to work due to a serve our customers. work-related injury or illness. The program also Notices and advertisements that meet established ABX Cargo Services (ACS) staffs and manages provides health care and rehabilitative benefits to guidelines may be posted on company bulletin sort centers in Dallas-Fort Worth (DFW), help you recover and rejoin the ABX team. boards by the Communications department. Indianapolis (IND), and Memphis (MEM) under Department-wide postings may be approved by that contracts with the US Postal Service. ACS is part STAR Incentive Program department’s management. of AGS.

All employees of ABX Air play a valuable role in When your shift is over, you are expected to leave ensuring that our customers receive dependable company premises. The full Solicitation & on-time service. The Service Teamwork Distribution Policy is available online at Achievement Recognition (STAR) incentive myabx.com/employee policy. Please refer questions program provides eligible employees with a to your supervisor or Human Resources. monetary bonus each month that our on-time

service meets or exceeds the goals in the program. Eligibility requirements and other details are Cargo Aircraft Management, Inc. (CAM) available on the ABX Air intranet (abxnet/star). Technology Use Policy specializes in providing customized aircraft The company furnishes access to the Internet, e- leasing programs. In addition to the dry lease of mail, and other electronic information resources for the freighter aircraft, CAM can provide all the Discounts effective and efficient business communications. other equipment, manuals, maintenance As an ABX Air employee you are eligible for a This policy provides precautions and guidance to programs, engineering services, ground variety of local and corporate discounts, including employees for productive business uses of ABX’s equipment, training, etc. needed to operate leased information resources while avoiding inappropriate, freighter aircraft. CAM is part of AGS. Find out unethical, or unlawful activity. The full Technology more at cargoleasing.com.

22 3 16 9

Our History Our Values

From time to time, you may encounter personal At ABX Air we value Our People, Safety, Trust, You earn PTO as soon as you begin work and issues that prevent prompt and consistent Teamwork, Customer Satisfaction, and Quality. will have it available to use with each paycheck. attendance. Exceptions to the Attendance Policy New full-time employees can earn up to 152 will be made on a case-by-case basis. Our People hours of PTO per year (19 8-hour days). PTO Our employees, customers, time increases with years of service as follows: The full Attendance Policy is available online at shareholders, and 0-5 years: 19 8-hour days myabx.com/employee policy. Please refer communities are vitally 6-15 years: 24 8-hour days questions to your supervisor or Human important to our success. 16+ years: 29 8-hour days Resources. We always will strive to keep them informed PTO hours are earned based on actual hours paid Created in 1980, shortly after deregulation in the through open and honest in the pay period (up to a maximum of 80 paid airline industry, ABX Air grew to become the Emergency Operations two-way communications. hours). Part-time employees earn on a prorated number three express cargo carrier before its One of the key differences between ABX Air and At ABX Air our people basis based on actual hours worked. You may fifth anniversary, operating for its parent other companies is the “can do” attitude of ABX make a difference through grow your PTO balance to a maximum of 1.25 company at the time, Airborne Express. employees. Although we can be faced with hard work, ingenuity, times your annual accrual. severe winter weather, natural disasters (floods, personal accountability, and During the 1990s ABX Air oversaw expansions tornadoes, earthquakes) or other emergency a spirit of teamwork. PTO time should be scheduled as far in advance to its sorting and maintenance operations in situations, our customers continue to rely on us as possible and must be approved by your Wilmington, and added the Boeing 767 wide- for delivering uninterrupted, high quality service. Safety supervisor. bodied jet to the fleet. In these types of situations, ABX management We are serious about safety. will evaluate the impact the inclement weather is Our objective is to be 100 In 2003, ABX Air separated from its parent having on the operation and implement percent accident free. We Sick Time company Airborne Express to become a publicly emergency operations plans that will enable ABX care for one another and All employees are sick occasionally, and some traded company. DHL USA became the airline's to operate as safely and efficiently as possible. always practice safe work experience severe illness or injury. Through primary customer. habits. No person will be careful use of their paid sick time, conscientious Great customer service is everyone’s put at risk to achieve employees can protect their income while they In 2008, ABX Air joined a family of freight responsibility. You are expected to make our goals. are unable to work due to their own illnesses, service companies operating under Air Transport an extra effort to be at work when the weather doctor’s appointments, or care for their spouse or Services Group (ATSG), a holding company. is bad or other undesirable conditions occur. Trust dependent children who are ill. Check the weather forecast early enough so that We will work hard to earn The next year, 2009, saw big changes for ABX: if poor weather is forecast, you can adjust your the respect and confidence Full-time employees receive up to six (6) paid direct aircraft maintenance duties were schedule and leave home early to allow for of our customers, sick days per year to cover illnesses. A full-time contracted from newly formed sister company longer travel time. If you are unable to report to shareholders, communities employee may accumulate up to a maximum of AMES; sort operations in Wilmington ended as work or will be late, notify your supervisor as and each other. We will 800 paid sick hours. Part-time employees receive DHL moved its main hub to Cincinnati; and soon as possible. value open and honest sick time on a pro-rated basis, calculated based more international charter flights were added. relationships that endure on the number of hours they work, and may For weather-related operational updates difficult times and accumulate up to 400 paid sick hours. In 2010, ABX Air celebrated its 30th (937) 382-5591 continuously grow stronger. anniversary; flying for DHL continued under If you feel that you are too ill to report to work, new contracts; and the Air Park Services ext. 66397 (6NEWS) notify your supervisor immediately. Reporting department became a separate company, now requirements differ due to operational need, so make sure you understand and comply with the called LGSTX Services, under the umbrella of The full Emergency Operations Policy is Airborne Global Services. call-in requirements for your position. available online at myabx.com/employee policy. 10 15 4 21

Getting Started

Teamwork the Standards of Performance & Conduct policy, It is important to us that your transition as a new Employee Assistance Program We will maximize our available online at myabx.com/employee policy. employee goes well. If you have any questions Employees are encouraged to take advantage of our results by working please contact your supervisor or Human confidential 24 hour-a-day, 7 day-a-week Employee together to serve our Beyond your performance on the job, you also Resources for assistance. Assistance Program (EAP) and Behavioral Health customers and achieve are responsible for upholding the company’s Benefit. A counselor can help you or your overall company success. standards of legal compliance and ethical Here are some things we suggest you do during dependants with many issues, including: Whenever necessary, we conduct. Decisions and behavior expressed on your first few weeks of employment. • Counseling services will help each other and do behalf of ABX Air should embody the corporate • Child and Elder Care whatever it takes to safely values and always exhibit that we are a company • Explore your work area to locate exits, • Financial and Legal Advice get the job done and build doing business with integrity. You are restrooms, fire extinguishers, and other • Depression Management a strong, stable company. encouraged to contact the corporate compliance important facilities. • and more team if you are faced with an issue of ethics at • Learn the operation of each piece of Customer Satisfaction (937) 366-2863, [email protected], standard equipment you will be using, Call (800) 888-2998 for more information. Every detail of our or visit myabx.com/compliance. If you would where supplies are kept, and who to call business will be designed prefer to remain anonymous, call the We-Tip when equipment fails to operate. ABX Air Employee Self-Service with the customer as our hotline listed on the previous page. • Visit the employee web site, myabx.com, highest priority. We will Much of your pay and benefits information is to learn what’s going on in the company. listen intently to our available to you online at myabx.com/selfservice. Also find the nearest Communication customers and always Attendance On this site, you can view your: Each employee is important to the success of the Center bulletin board. • respond swiftly to their • Don’t be afraid to ask for help. Your co- Pay Stub Detail needs and exceed their company and the customers we serve. Our • Address of Record relationship is one of interdependence. We workers and supervisor have a wealth of expectations. We will be knowledge to share! • Annual Salary depend on each other to get the work done. flexible and ready to • Remember to listen to the ABX Air • Direct Deposit Routing and Account Therefore, you are expected to make every effort respond to every INFOline at ext. 64636 (6INFO) every Numbers to report to work on time as scheduled. When an opportunity. Thursday afternoon for the latest • State and Federal Tax Filing absence is expected, request time off as far in • advance as possible. When you will be information direct from top Insurance and Dependent(s) Coverage Quality management. We will deliver the highest unexpectedly absent or late, notify your supervisor prior to your start time, provide Paid Time Off (PTO) level of quality in every aspect of our business. We factual reasons and documentation (if requested), ABX Air, Inc. provides a generous Paid Time Off will be fiscally responsible and inform him or her of any critical work that (PTO) program to full-time and part-time to our shareholders and we must be done while you are out. employees. Paid time off can be used to cover accept personal vacations, holidays, and other personal needs. responsibility for the If you receive five absences or tardy occurrences

quality of our service. in a 12-month period, you will receive a PIN ABX designates six (6) holidays: New Year’s Day, Quality will drive (Performance Improvement Notice). Further Memorial Day, Independence Day, Labor Day, everything we do. occurrences result in discharge. Two consecutive Thanksgiving Day and Christmas Day. In order to days of unreported absence is considered job meet the needs of our customers, operational abandonment and will result in loss necessity may require that you be scheduled to work of employment. one of these holidays.

20 5 14 11

Our Policies Organization Your Benefits

Generally, your supervisor is your first resource for identify unsafe acts and conditions, and eliminate Pay and benefits are the compensation you work-related questions and issues. However, the or reduce their results. If you are aware of a Departments receive for your work. More information about Human Resources (HR) may be contacted at any potential hazard or an unsafe activity, contact ABX Air's three major departments oversee the the company’s benefits are available at time regarding company policies, conflict your supervisor or the Safety Department airline’s operations: myabx.com. Below are selected excerpts of resolution, substance abuse, and harassment or immediately. You also may do so anonymously company benefits. threats of violence. HR strives to help all ABX Air by accessing the ABX Air intranet The Flight department schedules, trains, and employees work together as a team, and they do (abxnet/safetynet). You will not be penalized or supervises the crewmembers who operate our their best to respond to your needs. disciplined for calling attention to fleet of Boeing 767 aircraft. ABX Air holds a Compensation safety concerns. certificate as a Part 142 Flight School. Training In maintaining a fair and equitable market-based facilities include several simulators and compensation system, we take into account

Employment Standards numerous classrooms. The department staffs and factors such as what other employers pay, supply ABX Air has published its policies and workplace equips a full dispatch office and an operational and demand, location, and the company’s guidelines on myabx.com/employee policy. You control tower. In addition, it operates crew financial situation. should take some time to familiarize yourself domiciles in Cincinnati (CVG) and Miami with them. Below are selected excerpts of the (MIA). Occasionally you may be asked or required to company policies. work beyond your normal schedule. Hourly and If you have information about theft or the The Aircraft Maintenance department oversees non-exempt employees will be paid for overtime the maintenance control, contracts, engineering, on a weekly basis. Safety and Security commission of any other crime against ABX Air, please call the anonymous WeTip hotline at planning, quality assurance, and records for the To ensure the safety of all employees, an ABX- company’s fleet of Boeing 767 aircraft, as well Non-exempt and hourly employees use their I.D. issued identification badge, as well as an airport (800) 78-CRIME. as the hands-on aircraft maintenance at our line badge to record their time at the start and end of specific badge (if applicable), must be displayed maintenance stations throughout the the shifts and lunch breaks. If an input error outside of clothing at or above your waist at all Standards of United States. occurs, entry is missed, or there are any other times while on property operated by ABX. If your changes from normal start and ending time,

badge is lost, stolen, or misplaced, report this to Performance & Conduct Administration provides support to the other please bring this to the immediate attention of your supervisor. If you see someone who is not It takes all employees working together, parts of the company. The department includes your supervisor. properly badged, ask him for identification or performing their jobs safely, productively, and to executive management, accounting, airport contact a supervisor immediately. The full ID the best of their abilities to achieve and maintain planning/property, charters, environmental/ Exempt employees are expected to report their Badge and Airport Security policy is available the company’s values of Safety, Customer safety, human resources, information systems, missed time to their supervisor each pay period. online at myabx.com/employee policy. Satisfaction, Trust, and Teamwork. office services, purchasing, and system control. Employees are not permitted to make entries for ABX Air is committed to a drug-and alcohol-free You are responsible for your individual other employees. Any falsification or alteration workplace. Substance abuse poses a threat to the performance and are expected to be at work and Parent Company may result in discipline up to discharge. health and safety of our employees and the security to meet the standards established for your job. of our facilities. ABX Air will assist employees Furthermore all employees are expected to treat who voluntarily seek help for such problems before each other with respect and courtesy. Health Care they become subject to discipline or termination. ABX Air provides its full- and part-time The full Drug-Free Workplace policy is available When problems arise, a performance employees with the opportunity to receive health, online at myabx.com/employee policy. improvement process is available to help you dental, and vision-care benefits. Life insurance; identify the problem, outline expectations, and Air Transport Services Group, Inc. is the accidental death and dismemberment benefits; ABX Air works hard to maintain a safe, hazard- develop a plan for improvement. Examples of parent company of ABX Air. It is publicly traded and a short- and long-term disability program are free environment in the workplace. We operate an work rule violations and details on the on NASDAQ under the symbol ATSG. More available to full-time employees. active, positive accident prevention program to performance improvement process are included in information is available at atsginc.com.

12 13 6 19

Phone Numbers Welcome to

ABX Air main phone: (937) 382-5591 Dispute Resolution Weekly INFOline: ext. 64636 (6INFO) One of the core values of ABX Air is trust. We are dedicated to promoting a workplace where Weather NEWSline: ext. 66397 (6NEWS) employees can express their concerns in an open On-base emergency: ext. 62911 forum. The Dispute Resolution Policy is an internal, peer-review process designed to provide Employee Relations: ext. 62134 employees with a complete and impartial process to resolve work-related conflicts. Benefits: ext. 62157 Recruitment: ext. 62373 You should bring work-related concerns and issues to the attention of management as they come up. If your concern is not directly resolved Payroll: ext. 62981 in this way, use the dispute resolution process IS Help Desk: ext. 62332 before seeking assistance outside the company. WeTip Hotline: (800) 78-CRIME To make this process work, you must be committed to working with management toward EAP: (800) 888-2998 a solution that is in the best interests of you and the company. My supervisor’s name ______Whether you are the employee submitting an My supervisor’s phone ext: ______cell: ______issue for dispute resolution or a member of a peer Affiliated Companies review panel, information learned during the Several affiliated companies share ABX Air’s ABX on the Web process must be kept confidential. parent company, ATSG:

Company web site: www.abxair.com The full Dispute Resolution Policy is available Employee web site: www.myabx.com online at myabx.com/employee policy. Benefits web site: myabx.com/benefits Self-Service web site: myabx.com/selfservice The Human Resources staff is available to provide guidance and problem resolution to you Airborne Maintenance & Engineering concerning performance problems, policy Services (AMES) provides aircraft maintenance, Feedback violations, conduct issues, or concerns that may repair, and overhaul (MRO) services to airlines To comment about this brochure or any of the A Guide for New Employees threaten safety and effective customer service. and operators, including ABX Air. AMES holds services provided by Human Resources, please a Part 145 FAA Repair certificate and offers contact us at ext. 62150 or send an e-mail to This document is a brief introduction to the heavy maintenance, line maintenance, parts sales [email protected]. company’s policies and workplace guidelines. It is and service, component repair and overhaul, and not an employment contract of any kind. In-depth engineering services. Read more at To submit a question, suggestion, or concern for information about all of the topics covered in this airbornemx.com. ABX Air’s President, John Graber, send an e-mail to pamphlet is available online at [email protected]. myabx.com/employee policy, from your direct supervisor, or from ABX Air Human Resources. To send an e-mail to CEO Joe Hete, direct it to [email protected].

g:\adhr\work\new hire orientation\nhobrochure-2011-03-23.doc 18 7

About ABX Air

Use Policy is available online at ABX Air is a fast-paced company where you reduced-price theme park admission and vacation myabx.com/employee policy. find hard-working, talented people. Our goal is to packages. For a full list of available discounts, be a great place to work that really takes care of visit myabx.com/discounts. its customers. Our people work together to do Workplace Harassment whatever it takes to get the job done. ABX ABX has an interline agreement with Delta Air Harassment by anyone is not tolerated in the Air Transport International LLC (ATI) is an people at all levels are accessible, helpful to one Lines to allow part-time and full-time employees workplace. ABX Air is committed to FAR Part 121 charter airline operating Boeing another, and committed to satisfying our and eligible family members to purchase space- maintaining a work environment that is 767 and DC-8 aircraft; and specializing in freight customers. available passes at discounted rates for personal pleasant, safe, comfortable, and free from forwarding, government and military contracts, travel. More details are available on the ABX Air intimidation, hostility, or other offenses that and high value animal transportation. Their web We value our people and the quality and intranet (abxnet/travel). might interfere with your ability to do your job. site is airtransport.cc. customer satisfaction that results from their Harassment of any kind (verbal, physical, visual, diversity. We are committed to the philosophy, or sexual) will lead to disciplinary action, up to principle, and practice of Equal Employment Stock Purchase Plan and including termination. You have the opportunity to purchase ATSG Opportunity. ABX is committed to ensuring that common stock (NASDAQ symbol: ATSG) all applicants and employees are recruited, hired, It is never acceptable to use company resources to through a payroll deduction plan. The program is selected for training, transfer, promotion, layoff, access any pornographic or sexually oriented web strictly voluntary and no recommendation can be or for other terms of employment, fairly and site. Storing or circulating pornographic or made as to whether you should participate. To without regard to race, color, religion, gender, sexually oriented email may constitute open an account, complete the Employee Stock national origin, age, marital status, veteran status, harassment and is a direct violation of company Purchase Plan enrollment form, which can be Capital Cargo International Airlines (CCIA) is sexual preference, or disability. policy. found online, and return it to the Benefits an FAR 121 Supplemental Air Carrier flying Department (mail code: ILN 2061B). More Boeing 727 & 757 aircraft and is based in All of our resources—people, money, time, If you witness, are aware of, or are subjected to information is available online at Orlando, Florida. Like ABX Air, CCIA is an technology, and equipment—are strongly valued harassment, contact your supervisor or Human myabx.com/benefits or from Human Resources. ACMI (Aircraft, Crew, Maintenance, and and treated with care. Our goal is to have a safe Resources immediately. Investigations into Insurance) provider of airport-to-airport freight and compliant workplace, where ingenuity and incidents of harassment are conducted in a transportation services. Visit capitalcargo.com continuous improvement help us beat the prompt, thorough, and discreet manner. for more information. competition day-in and day-out. Our formula for

success is simple: It is illegal to retaliate in any way against anyone

coming forward with a harassment allegation or

providing information to an investigation.

Harassment is judged to be offensive by the Work Smart victim’s perception – not that of the alleged

harasser. Harassment can exist if the harasser

does not intend to harass but the victim perceives Airborne Global Solutions (AGS) markets and it as such. Complete details of the Workplace Work Hard, sells the services of all ATSG companies that Harassment Policy are available online at offer aviation-related services (see next page). As myabx.com/employee policy. ATSG's marketing arm, AGS brokers the bundled and Have Fun! services of AMES and the ATSG airlines as well.

8 17 2 23

What We Do

Paid sick time is a valuable benefit. It is your ABX Air is an FAR Part 121 airline responsibility to use it carefully and honestly. headquartered in Wilmington, Ohio (ILN). Solicitation & Distribution In order to minimize non-work-related activities ABX Air flies express cargo routes for DHL. that could interfere with customer satisfaction, Leaves Aircraft not deployed in the service of DHL are quality, teamwork, and safety, you may not While attendance is very important to the working for a myriad of customers throughout the distribute or post printed materials of any kind at LGSTX Services, Inc. is an established success of our business, the company understands U.S. and around the world. any time on company premises, except when provider of airport support services with 30 years you may need time off from work for medical or required to do so for company business. You may of experience in facilities maintenance, material personal reasons, military service, jury duty, In addition, ABX Air offers a variety of airline- not solicit other employees if either of you is on handling equipment installation and or bereavement. related training, including dispatch training, flight work time. The sole exceptions are charitable and maintenance, equipment/vehicle maintenance training, and simulator time. community activities supported and approved and repair, jet fuel and deicing services. LGSTX ABX Air’s goal is to provide a reasonable amount by ABX Air. provides exceptional services that meet a diverse of time off to help employees recover so they can Keeping an airline flying is a complicated task range of customer needs. LGSTX is part of AGS. return to productive work. Complete details of the and requires dedication, training, experience, If someone solicits you or distributes non-work- Visit www.lgstx.com. various types of leave are available online at desire, and pride—all traits exhibited by ABX Air related materials to you while you are working, or myabx.com/employee policy. employees who help keep the airline safe and if you feel harassed or intimidated, report the successful. activity to your supervisor immediately. ABX All employees paid through the ABX payroll reserves the right to discontinue any activity system are covered by our Workers’ With your help, we look forward to growth and disruptive to employees or the efficient operation of Compensation program, which provides prosperity as we find new and better ways to the company’s business. compensation if you are unable to work due to a serve our customers. work-related injury or illness. The program also Notices and advertisements that meet established ABX Cargo Services (ACS) staffs and manages provides health care and rehabilitative benefits to guidelines may be posted on company bulletin sort centers in Dallas-Fort Worth (DFW), help you recover and rejoin the ABX team. boards by the Communications department. Indianapolis (IND), and Memphis (MEM) under Department-wide postings may be approved by that contracts with the US Postal Service. ACS is part STAR Incentive Program department’s management. of AGS.

All employees of ABX Air play a valuable role in When your shift is over, you are expected to leave ensuring that our customers receive dependable company premises. The full Solicitation & on-time service. The Service Teamwork Distribution Policy is available online at Achievement Recognition (STAR) incentive myabx.com/employee policy. Please refer questions program provides eligible employees with a to your supervisor or Human Resources. monetary bonus each month that our on-time

service meets or exceeds the goals in the program. Eligibility requirements and other details are Cargo Aircraft Management, Inc. (CAM) available on the ABX Air intranet (abxnet/star). Technology Use Policy specializes in providing customized aircraft The company furnishes access to the Internet, e- leasing programs. In addition to the dry lease of mail, and other electronic information resources for the freighter aircraft, CAM can provide all the Discounts effective and efficient business communications. other equipment, manuals, maintenance As an ABX Air employee you are eligible for a This policy provides precautions and guidance to programs, engineering services, ground variety of local and corporate discounts, including employees for productive business uses of ABX’s equipment, training, etc. needed to operate leased information resources while avoiding inappropriate, freighter aircraft. CAM is part of AGS. Find out unethical, or unlawful activity. The full Technology more at cargoleasing.com.

22 3 16 9

Our History Our Values

From time to time, you may encounter personal At ABX Air we value Our People, Safety, Trust, You earn PTO as soon as you begin work and issues that prevent prompt and consistent Teamwork, Customer Satisfaction, and Quality. will have it available to use with each paycheck. attendance. Exceptions to the Attendance Policy New full-time employees can earn up to 152 will be made on a case-by-case basis. Our People hours of PTO per year (19 8-hour days). PTO Our employees, customers, time increases with years of service as follows: The full Attendance Policy is available online at shareholders, and 0-5 years: 19 8-hour days myabx.com/employee policy. Please refer communities are vitally 6-15 years: 24 8-hour days questions to your supervisor or Human important to our success. 16+ years: 29 8-hour days Resources. We always will strive to keep them informed PTO hours are earned based on actual hours paid Created in 1980, shortly after deregulation in the through open and honest in the pay period (up to a maximum of 80 paid airline industry, ABX Air grew to become the Emergency Operations two-way communications. hours). Part-time employees earn on a prorated number three express cargo carrier before its One of the key differences between ABX Air and At ABX Air our people basis based on actual hours worked. You may fifth anniversary, operating for its parent other companies is the “can do” attitude of ABX make a difference through grow your PTO balance to a maximum of 1.25 company at the time, Airborne Express. employees. Although we can be faced with hard work, ingenuity, times your annual accrual. severe winter weather, natural disasters (floods, personal accountability, and During the 1990s ABX Air oversaw expansions tornadoes, earthquakes) or other emergency a spirit of teamwork. PTO time should be scheduled as far in advance to its sorting and maintenance operations in situations, our customers continue to rely on us as possible and must be approved by your Wilmington, and added the Boeing 767 wide- for delivering uninterrupted, high quality service. Safety supervisor. bodied jet to the fleet. In these types of situations, ABX management We are serious about safety. will evaluate the impact the inclement weather is Our objective is to be 100 In 2003, ABX Air separated from its parent having on the operation and implement percent accident free. We Sick Time company Airborne Express to become a publicly emergency operations plans that will enable ABX care for one another and All employees are sick occasionally, and some traded company. DHL USA became the airline's to operate as safely and efficiently as possible. always practice safe work experience severe illness or injury. Through primary customer. habits. No person will be careful use of their paid sick time, conscientious Great customer service is everyone’s put at risk to achieve employees can protect their income while they In 2008, ABX Air joined a family of freight responsibility. You are expected to make our goals. are unable to work due to their own illnesses, service companies operating under Air Transport an extra effort to be at work when the weather doctor’s appointments, or care for their spouse or Services Group (ATSG), a holding company. is bad or other undesirable conditions occur. Trust dependent children who are ill. Check the weather forecast early enough so that We will work hard to earn The next year, 2009, saw big changes for ABX: if poor weather is forecast, you can adjust your the respect and confidence Full-time employees receive up to six (6) paid direct aircraft maintenance duties were schedule and leave home early to allow for of our customers, sick days per year to cover illnesses. A full-time contracted from newly formed sister company longer travel time. If you are unable to report to shareholders, communities employee may accumulate up to a maximum of AMES; sort operations in Wilmington ended as work or will be late, notify your supervisor as and each other. We will 800 paid sick hours. Part-time employees receive DHL moved its main hub to Cincinnati; and soon as possible. value open and honest sick time on a pro-rated basis, calculated based more international charter flights were added. relationships that endure on the number of hours they work, and may For weather-related operational updates difficult times and accumulate up to 400 paid sick hours. In 2010, ABX Air celebrated its 30th (937) 382-5591 continuously grow stronger. anniversary; flying for DHL continued under If you feel that you are too ill to report to work, new contracts; and the Air Park Services ext. 66397 (6NEWS) notify your supervisor immediately. Reporting department became a separate company, now requirements differ due to operational need, so make sure you understand and comply with the called LGSTX Services, under the umbrella of The full Emergency Operations Policy is Airborne Global Services. call-in requirements for your position. available online at myabx.com/employee policy. 10 15 4 21

Getting Started

Teamwork the Standards of Performance & Conduct policy, It is important to us that your transition as a new Employee Assistance Program We will maximize our available online at myabx.com/employee policy. employee goes well. If you have any questions Employees are encouraged to take advantage of our results by working please contact your supervisor or Human confidential 24 hour-a-day, 7 day-a-week Employee together to serve our Beyond your performance on the job, you also Resources for assistance. Assistance Program (EAP) and Behavioral Health customers and achieve are responsible for upholding the company’s Benefit. A counselor can help you or your overall company success. standards of legal compliance and ethical Here are some things we suggest you do during dependants with many issues, including: Whenever necessary, we conduct. Decisions and behavior expressed on your first few weeks of employment. • Counseling services will help each other and do behalf of ABX Air should embody the corporate • Child and Elder Care whatever it takes to safely values and always exhibit that we are a company • Explore your work area to locate exits, • Financial and Legal Advice get the job done and build doing business with integrity. You are restrooms, fire extinguishers, and other • Depression Management a strong, stable company. encouraged to contact the corporate compliance important facilities. • and more team if you are faced with an issue of ethics at • Learn the operation of each piece of Customer Satisfaction (937) 366-2863, [email protected], standard equipment you will be using, Call (800) 888-2998 for more information. Every detail of our or visit myabx.com/compliance. If you would where supplies are kept, and who to call business will be designed prefer to remain anonymous, call the We-Tip when equipment fails to operate. ABX Air Employee Self-Service with the customer as our hotline listed on the previous page. • Visit the employee web site, myabx.com, highest priority. We will Much of your pay and benefits information is to learn what’s going on in the company. listen intently to our available to you online at myabx.com/selfservice. Also find the nearest Communication customers and always Attendance On this site, you can view your: Each employee is important to the success of the Center bulletin board. • respond swiftly to their • Don’t be afraid to ask for help. Your co- Pay Stub Detail needs and exceed their company and the customers we serve. Our • Address of Record relationship is one of interdependence. We workers and supervisor have a wealth of expectations. We will be knowledge to share! • Annual Salary depend on each other to get the work done. flexible and ready to • Remember to listen to the ABX Air • Direct Deposit Routing and Account Therefore, you are expected to make every effort respond to every INFOline at ext. 64636 (6INFO) every Numbers to report to work on time as scheduled. When an opportunity. Thursday afternoon for the latest • State and Federal Tax Filing absence is expected, request time off as far in • advance as possible. When you will be information direct from top Insurance and Dependent(s) Coverage Quality management. We will deliver the highest unexpectedly absent or late, notify your supervisor prior to your start time, provide Paid Time Off (PTO) level of quality in every aspect of our business. We factual reasons and documentation (if requested), ABX Air, Inc. provides a generous Paid Time Off will be fiscally responsible and inform him or her of any critical work that (PTO) program to full-time and part-time to our shareholders and we must be done while you are out. employees. Paid time off can be used to cover accept personal vacations, holidays, and other personal needs. responsibility for the If you receive five absences or tardy occurrences

quality of our service. in a 12-month period, you will receive a PIN ABX designates six (6) holidays: New Year’s Day, Quality will drive (Performance Improvement Notice). Further Memorial Day, Independence Day, Labor Day, everything we do. occurrences result in discharge. Two consecutive Thanksgiving Day and Christmas Day. In order to days of unreported absence is considered job meet the needs of our customers, operational abandonment and will result in loss necessity may require that you be scheduled to work of employment. one of these holidays.

20 5 14 11

Our Policies Organization Your Benefits

Generally, your supervisor is your first resource for identify unsafe acts and conditions, and eliminate Pay and benefits are the compensation you work-related questions and issues. However, the or reduce their results. If you are aware of a Departments receive for your work. More information about Human Resources (HR) may be contacted at any potential hazard or an unsafe activity, contact ABX Air's three major departments oversee the the company’s benefits are available at time regarding company policies, conflict your supervisor or the Safety Department airline’s operations: myabx.com. Below are selected excerpts of resolution, substance abuse, and harassment or immediately. You also may do so anonymously company benefits. threats of violence. HR strives to help all ABX Air by accessing the ABX Air intranet The Flight department schedules, trains, and employees work together as a team, and they do (abxnet/safetynet). You will not be penalized or supervises the crewmembers who operate our their best to respond to your needs. disciplined for calling attention to fleet of Boeing 767 aircraft. ABX Air holds a Compensation safety concerns. certificate as a Part 142 Flight School. Training In maintaining a fair and equitable market-based facilities include several simulators and compensation system, we take into account

Employment Standards numerous classrooms. The department staffs and factors such as what other employers pay, supply ABX Air has published its policies and workplace equips a full dispatch office and an operational and demand, location, and the company’s guidelines on myabx.com/employee policy. You control tower. In addition, it operates crew financial situation. should take some time to familiarize yourself domiciles in Cincinnati (CVG) and Miami with them. Below are selected excerpts of the (MIA). Occasionally you may be asked or required to company policies. work beyond your normal schedule. Hourly and If you have information about theft or the The Aircraft Maintenance department oversees non-exempt employees will be paid for overtime the maintenance control, contracts, engineering, on a weekly basis. Safety and Security commission of any other crime against ABX Air, please call the anonymous WeTip hotline at planning, quality assurance, and records for the To ensure the safety of all employees, an ABX- company’s fleet of Boeing 767 aircraft, as well Non-exempt and hourly employees use their I.D. issued identification badge, as well as an airport (800) 78-CRIME. as the hands-on aircraft maintenance at our line badge to record their time at the start and end of specific badge (if applicable), must be displayed maintenance stations throughout the the shifts and lunch breaks. If an input error outside of clothing at or above your waist at all Standards of United States. occurs, entry is missed, or there are any other times while on property operated by ABX. If your changes from normal start and ending time,

badge is lost, stolen, or misplaced, report this to Performance & Conduct Administration provides support to the other please bring this to the immediate attention of your supervisor. If you see someone who is not It takes all employees working together, parts of the company. The department includes your supervisor. properly badged, ask him for identification or performing their jobs safely, productively, and to executive management, accounting, airport contact a supervisor immediately. The full ID the best of their abilities to achieve and maintain planning/property, charters, environmental/ Exempt employees are expected to report their Badge and Airport Security policy is available the company’s values of Safety, Customer safety, human resources, information systems, missed time to their supervisor each pay period. online at myabx.com/employee policy. Satisfaction, Trust, and Teamwork. office services, purchasing, and system control. Employees are not permitted to make entries for ABX Air is committed to a drug-and alcohol-free You are responsible for your individual other employees. Any falsification or alteration workplace. Substance abuse poses a threat to the performance and are expected to be at work and Parent Company may result in discipline up to discharge. health and safety of our employees and the security to meet the standards established for your job. of our facilities. ABX Air will assist employees Furthermore all employees are expected to treat who voluntarily seek help for such problems before each other with respect and courtesy. Health Care they become subject to discipline or termination. ABX Air provides its full- and part-time The full Drug-Free Workplace policy is available When problems arise, a performance employees with the opportunity to receive health, online at myabx.com/employee policy. improvement process is available to help you dental, and vision-care benefits. Life insurance; identify the problem, outline expectations, and Air Transport Services Group, Inc. is the accidental death and dismemberment benefits; ABX Air works hard to maintain a safe, hazard- develop a plan for improvement. Examples of parent company of ABX Air. It is publicly traded and a short- and long-term disability program are free environment in the workplace. We operate an work rule violations and details on the on NASDAQ under the symbol ATSG. More available to full-time employees. active, positive accident prevention program to performance improvement process are included in information is available at atsginc.com.

12 13 6 19

Our Policies Organization Your Benefits

Generally, your supervisor is your first resource for identify unsafe acts and conditions, and eliminate Pay and benefits are the compensation you work-related questions and issues. However, the or reduce their results. If you are aware of a Departments receive for your work. More information about Human Resources (HR) may be contacted at any potential hazard or an unsafe activity, contact ABX Air's three major departments oversee the the company’s benefits are available at time regarding company policies, conflict your supervisor or the Safety Department airline’s operations: myabx.com. Below are selected excerpts of resolution, substance abuse, and harassment or immediately. You also may do so anonymously company benefits. threats of violence. HR strives to help all ABX Air by accessing the ABX Air intranet The Flight department schedules, trains, and employees work together as a team, and they do (abxnet/safetynet). You will not be penalized or supervises the crewmembers who operate our their best to respond to your needs. disciplined for calling attention to fleet of Boeing 767 aircraft. ABX Air holds a Compensation safety concerns. certificate as a Part 142 Flight School. Training In maintaining a fair and equitable market-based facilities include several simulators and compensation system, we take into account

Employment Standards numerous classrooms. The department staffs and factors such as what other employers pay, supply ABX Air has published its policies and workplace equips a full dispatch office and an operational and demand, location, and the company’s guidelines on myabx.com/employee policy. You control tower. In addition, it operates crew financial situation. should take some time to familiarize yourself domiciles in Cincinnati (CVG) and Miami with them. Below are selected excerpts of the (MIA). Occasionally you may be asked or required to company policies. work beyond your normal schedule. Hourly and If you have information about theft or the The Aircraft Maintenance department oversees non-exempt employees will be paid for overtime the maintenance control, contracts, engineering, on a weekly basis. Safety and Security commission of any other crime against ABX Air, please call the anonymous WeTip hotline at planning, quality assurance, and records for the To ensure the safety of all employees, an ABX- company’s fleet of Boeing 767 aircraft, as well Non-exempt and hourly employees use their I.D. issued identification badge, as well as an airport (800) 78-CRIME. as the hands-on aircraft maintenance at our line badge to record their time at the start and end of specific badge (if applicable), must be displayed maintenance stations throughout the the shifts and lunch breaks. If an input error outside of clothing at or above your waist at all Standards of United States. occurs, entry is missed, or there are any other times while on property operated by ABX. If your changes from normal start and ending time,

badge is lost, stolen, or misplaced, report this to Performance & Conduct Administration provides support to the other please bring this to the immediate attention of your supervisor. If you see someone who is not It takes all employees working together, parts of the company. The department includes your supervisor. properly badged, ask him for identification or performing their jobs safely, productively, and to executive management, accounting, airport contact a supervisor immediately. The full ID the best of their abilities to achieve and maintain planning/property, charters, environmental/ Exempt employees are expected to report their Badge and Airport Security policy is available the company’s values of Safety, Customer safety, human resources, information systems, missed time to their supervisor each pay period. online at myabx.com/employee policy. Satisfaction, Trust, and Teamwork. office services, purchasing, and system control. Employees are not permitted to make entries for ABX Air is committed to a drug-and alcohol-free You are responsible for your individual other employees. Any falsification or alteration workplace. Substance abuse poses a threat to the performance and are expected to be at work and Parent Company may result in discipline up to discharge. health and safety of our employees and the security to meet the standards established for your job. of our facilities. ABX Air will assist employees Furthermore all employees are expected to treat who voluntarily seek help for such problems before each other with respect and courtesy. Health Care they become subject to discipline or termination. ABX Air provides its full- and part-time The full Drug-Free Workplace policy is available When problems arise, a performance employees with the opportunity to receive health, online at myabx.com/employee policy. improvement process is available to help you dental, and vision-care benefits. Life insurance; identify the problem, outline expectations, and Air Transport Services Group, Inc. is the accidental death and dismemberment benefits; ABX Air works hard to maintain a safe, hazard- develop a plan for improvement. Examples of parent company of ABX Air. It is publicly traded and a short- and long-term disability program are free environment in the workplace. We operate an work rule violations and details on the on NASDAQ under the symbol ATSG. More available to full-time employees. active, positive accident prevention program to performance improvement process are included in information is available at atsginc.com.

12 13 6 19

Getting Started

Teamwork the Standards of Performance & Conduct policy, It is important to us that your transition as a new Employee Assistance Program We will maximize our available online at myabx.com/employee policy. employee goes well. If you have any questions Employees are encouraged to take advantage of our results by working please contact your supervisor or Human confidential 24 hour-a-day, 7 day-a-week Employee together to serve our Beyond your performance on the job, you also Resources for assistance. Assistance Program (EAP) and Behavioral Health customers and achieve are responsible for upholding the company’s Benefit. A counselor can help you or your overall company success. standards of legal compliance and ethical Here are some things we suggest you do during dependants with many issues, including: Whenever necessary, we conduct. Decisions and behavior expressed on your first few weeks of employment. • Counseling services will help each other and do behalf of ABX Air should embody the corporate • Child and Elder Care whatever it takes to safely values and always exhibit that we are a company • Explore your work area to locate exits, • Financial and Legal Advice get the job done and build doing business with integrity. You are restrooms, fire extinguishers, and other • Depression Management a strong, stable company. encouraged to contact the corporate compliance important facilities. • and more team if you are faced with an issue of ethics at • Learn the operation of each piece of Customer Satisfaction (937) 366-2863, [email protected], standard equipment you will be using, Call (800) 888-2998 for more information. Every detail of our or visit myabx.com/compliance. If you would where supplies are kept, and who to call business will be designed prefer to remain anonymous, call the We-Tip when equipment fails to operate. ABX Air Employee Self-Service with the customer as our hotline listed on the previous page. • Visit the employee web site, myabx.com, highest priority. We will Much of your pay and benefits information is to learn what’s going on in the company. listen intently to our available to you online at myabx.com/selfservice. Also find the nearest Communication customers and always Attendance On this site, you can view your: Each employee is important to the success of the Center bulletin board. • respond swiftly to their • Don’t be afraid to ask for help. Your co- Pay Stub Detail needs and exceed their company and the customers we serve. Our • Address of Record relationship is one of interdependence. We workers and supervisor have a wealth of expectations. We will be knowledge to share! • Annual Salary depend on each other to get the work done. flexible and ready to • Remember to listen to the ABX Air • Direct Deposit Routing and Account Therefore, you are expected to make every effort respond to every INFOline at ext. 64636 (6INFO) every Numbers to report to work on time as scheduled. When an opportunity. Thursday afternoon for the latest • State and Federal Tax Filing absence is expected, request time off as far in • advance as possible. When you will be information direct from top Insurance and Dependent(s) Coverage Quality management. We will deliver the highest unexpectedly absent or late, notify your supervisor prior to your start time, provide Paid Time Off (PTO) level of quality in every aspect of our business. We factual reasons and documentation (if requested), ABX Air, Inc. provides a generous Paid Time Off will be fiscally responsible and inform him or her of any critical work that (PTO) program to full-time and part-time to our shareholders and we must be done while you are out. employees. Paid time off can be used to cover accept personal vacations, holidays, and other personal needs. responsibility for the If you receive five absences or tardy occurrences

quality of our service. in a 12-month period, you will receive a PIN ABX designates six (6) holidays: New Year’s Day, Quality will drive (Performance Improvement Notice). Further Memorial Day, Independence Day, Labor Day, everything we do. occurrences result in discharge. Two consecutive Thanksgiving Day and Christmas Day. In order to days of unreported absence is considered job meet the needs of our customers, operational abandonment and will result in loss necessity may require that you be scheduled to work of employment. one of these holidays.

20 5 14 11

Our History Our Values

From time to time, you may encounter personal At ABX Air we value Our People, Safety, Trust, You earn PTO as soon as you begin work and issues that prevent prompt and consistent Teamwork, Customer Satisfaction, and Quality. will have it available to use with each paycheck. attendance. Exceptions to the Attendance Policy New full-time employees can earn up to 152 will be made on a case-by-case basis. Our People hours of PTO per year (19 8-hour days). PTO Our employees, customers, time increases with years of service as follows: The full Attendance Policy is available online at shareholders, and 0-5 years: 19 8-hour days myabx.com/employee policy. Please refer communities are vitally 6-15 years: 24 8-hour days questions to your supervisor or Human important to our success. 16+ years: 29 8-hour days Resources. We always will strive to keep them informed PTO hours are earned based on actual hours paid Created in 1980, shortly after deregulation in the through open and honest in the pay period (up to a maximum of 80 paid airline industry, ABX Air grew to become the Emergency Operations two-way communications. hours). Part-time employees earn on a prorated number three express cargo carrier before its One of the key differences between ABX Air and At ABX Air our people basis based on actual hours worked. You may fifth anniversary, operating for its parent other companies is the “can do” attitude of ABX make a difference through grow your PTO balance to a maximum of 1.25 company at the time, Airborne Express. employees. Although we can be faced with hard work, ingenuity, times your annual accrual. severe winter weather, natural disasters (floods, personal accountability, and During the 1990s ABX Air oversaw expansions tornadoes, earthquakes) or other emergency a spirit of teamwork. PTO time should be scheduled as far in advance to its sorting and maintenance operations in situations, our customers continue to rely on us as possible and must be approved by your Wilmington, and added the Boeing 767 wide- for delivering uninterrupted, high quality service. Safety supervisor. bodied jet to the fleet. In these types of situations, ABX management We are serious about safety. will evaluate the impact the inclement weather is Our objective is to be 100 In 2003, ABX Air separated from its parent having on the operation and implement percent accident free. We Sick Time company Airborne Express to become a publicly emergency operations plans that will enable ABX care for one another and All employees are sick occasionally, and some traded company. DHL USA became the airline's to operate as safely and efficiently as possible. always practice safe work experience severe illness or injury. Through primary customer. habits. No person will be careful use of their paid sick time, conscientious Great customer service is everyone’s put at risk to achieve employees can protect their income while they In 2008, ABX Air joined a family of freight responsibility. You are expected to make our goals. are unable to work due to their own illnesses, service companies operating under Air Transport an extra effort to be at work when the weather doctor’s appointments, or care for their spouse or Services Group (ATSG), a holding company. is bad or other undesirable conditions occur. Trust dependent children who are ill. Check the weather forecast early enough so that We will work hard to earn The next year, 2009, saw big changes for ABX: if poor weather is forecast, you can adjust your the respect and confidence Full-time employees receive up to six (6) paid direct aircraft maintenance duties were schedule and leave home early to allow for of our customers, sick days per year to cover illnesses. A full-time contracted from newly formed sister company longer travel time. If you are unable to report to shareholders, communities employee may accumulate up to a maximum of AMES; sort operations in Wilmington ended as work or will be late, notify your supervisor as and each other. We will 800 paid sick hours. Part-time employees receive DHL moved its main hub to Cincinnati; and soon as possible. value open and honest sick time on a pro-rated basis, calculated based more international charter flights were added. relationships that endure on the number of hours they work, and may For weather-related operational updates difficult times and accumulate up to 400 paid sick hours. In 2010, ABX Air celebrated its 30th (937) 382-5591 continuously grow stronger. anniversary; flying for DHL continued under If you feel that you are too ill to report to work, new contracts; and the Air Park Services ext. 66397 (6NEWS) notify your supervisor immediately. Reporting department became a separate company, now requirements differ due to operational need, so make sure you understand and comply with the called LGSTX Services, under the umbrella of The full Emergency Operations Policy is Airborne Global Services. call-in requirements for your position. available online at myabx.com/employee policy. 10 15 4 21

What We Do

Paid sick time is a valuable benefit. It is your ABX Air is an FAR Part 121 airline responsibility to use it carefully and honestly. headquartered in Wilmington, Ohio (ILN). Solicitation & Distribution In order to minimize non-work-related activities ABX Air flies express cargo routes for DHL. that could interfere with customer satisfaction, Leaves Aircraft not deployed in the service of DHL are quality, teamwork, and safety, you may not While attendance is very important to the working for a myriad of customers throughout the distribute or post printed materials of any kind at LGSTX Services, Inc. is an established success of our business, the company understands U.S. and around the world. any time on company premises, except when provider of airport support services with 30 years you may need time off from work for medical or required to do so for company business. You may of experience in facilities maintenance, material personal reasons, military service, jury duty, In addition, ABX Air offers a variety of airline- not solicit other employees if either of you is on handling equipment installation and or bereavement. related training, including dispatch training, flight work time. The sole exceptions are charitable and maintenance, equipment/vehicle maintenance training, and simulator time. community activities supported and approved and repair, jet fuel and deicing services. LGSTX ABX Air’s goal is to provide a reasonable amount by ABX Air. provides exceptional services that meet a diverse of time off to help employees recover so they can Keeping an airline flying is a complicated task range of customer needs. LGSTX is part of AGS. return to productive work. Complete details of the and requires dedication, training, experience, If someone solicits you or distributes non-work- Visit www.lgstx.com. various types of leave are available online at desire, and pride—all traits exhibited by ABX Air related materials to you while you are working, or myabx.com/employee policy. employees who help keep the airline safe and if you feel harassed or intimidated, report the successful. activity to your supervisor immediately. ABX All employees paid through the ABX payroll reserves the right to discontinue any activity system are covered by our Workers’ With your help, we look forward to growth and disruptive to employees or the efficient operation of Compensation program, which provides prosperity as we find new and better ways to the company’s business. compensation if you are unable to work due to a serve our customers. work-related injury or illness. The program also Notices and advertisements that meet established ABX Cargo Services (ACS) staffs and manages provides health care and rehabilitative benefits to guidelines may be posted on company bulletin sort centers in Dallas-Fort Worth (DFW), help you recover and rejoin the ABX team. boards by the Communications department. Indianapolis (IND), and Memphis (MEM) under Department-wide postings may be approved by that contracts with the US Postal Service. ACS is part STAR Incentive Program department’s management. of AGS.

All employees of ABX Air play a valuable role in When your shift is over, you are expected to leave ensuring that our customers receive dependable company premises. The full Solicitation & on-time service. The Service Teamwork Distribution Policy is available online at Achievement Recognition (STAR) incentive myabx.com/employee policy. Please refer questions program provides eligible employees with a to your supervisor or Human Resources. monetary bonus each month that our on-time

service meets or exceeds the goals in the program. Eligibility requirements and other details are Cargo Aircraft Management, Inc. (CAM) available on the ABX Air intranet (abxnet/star). Technology Use Policy specializes in providing customized aircraft The company furnishes access to the Internet, e- leasing programs. In addition to the dry lease of mail, and other electronic information resources for the freighter aircraft, CAM can provide all the Discounts effective and efficient business communications. other equipment, manuals, maintenance As an ABX Air employee you are eligible for a This policy provides precautions and guidance to programs, engineering services, ground variety of local and corporate discounts, including employees for productive business uses of ABX’s equipment, training, etc. needed to operate leased information resources while avoiding inappropriate, freighter aircraft. CAM is part of AGS. Find out unethical, or unlawful activity. The full Technology more at cargoleasing.com.

22 3 16 9

About ABX Air

Use Policy is available online at ABX Air is a fast-paced company where you reduced-price theme park admission and vacation myabx.com/employee policy. find hard-working, talented people. Our goal is to packages. For a full list of available discounts, be a great place to work that really takes care of visit myabx.com/discounts. its customers. Our people work together to do Workplace Harassment whatever it takes to get the job done. ABX ABX has an interline agreement with Delta Air Harassment by anyone is not tolerated in the Air Transport International LLC (ATI) is an people at all levels are accessible, helpful to one Lines to allow part-time and full-time employees workplace. ABX Air is committed to FAR Part 121 charter airline operating Boeing another, and committed to satisfying our and eligible family members to purchase space- maintaining a work environment that is 767 and DC-8 aircraft; and specializing in freight customers. available passes at discounted rates for personal pleasant, safe, comfortable, and free from forwarding, government and military contracts, travel. More details are available on the ABX Air intimidation, hostility, or other offenses that and high value animal transportation. Their web We value our people and the quality and intranet (abxnet/travel). might interfere with your ability to do your job. site is airtransport.cc. customer satisfaction that results from their Harassment of any kind (verbal, physical, visual, diversity. We are committed to the philosophy, or sexual) will lead to disciplinary action, up to principle, and practice of Equal Employment Stock Purchase Plan and including termination. You have the opportunity to purchase ATSG Opportunity. ABX is committed to ensuring that common stock (NASDAQ symbol: ATSG) all applicants and employees are recruited, hired, It is never acceptable to use company resources to through a payroll deduction plan. The program is selected for training, transfer, promotion, layoff, access any pornographic or sexually oriented web strictly voluntary and no recommendation can be or for other terms of employment, fairly and site. Storing or circulating pornographic or made as to whether you should participate. To without regard to race, color, religion, gender, sexually oriented email may constitute open an account, complete the Employee Stock national origin, age, marital status, veteran status, harassment and is a direct violation of company Purchase Plan enrollment form, which can be Capital Cargo International Airlines (CCIA) is sexual preference, or disability. policy. found online, and return it to the Benefits an FAR 121 Supplemental Air Carrier flying Department (mail code: ILN 2061B). More Boeing 727 & 757 aircraft and is based in All of our resources—people, money, time, If you witness, are aware of, or are subjected to information is available online at Orlando, Florida. Like ABX Air, CCIA is an technology, and equipment—are strongly valued harassment, contact your supervisor or Human myabx.com/benefits or from Human Resources. ACMI (Aircraft, Crew, Maintenance, and and treated with care. Our goal is to have a safe Resources immediately. Investigations into Insurance) provider of airport-to-airport freight and compliant workplace, where ingenuity and incidents of harassment are conducted in a transportation services. Visit capitalcargo.com continuous improvement help us beat the prompt, thorough, and discreet manner. for more information. competition day-in and day-out. Our formula for

success is simple: It is illegal to retaliate in any way against anyone

coming forward with a harassment allegation or

providing information to an investigation.

Harassment is judged to be offensive by the Work Smart victim’s perception – not that of the alleged

harasser. Harassment can exist if the harasser

does not intend to harass but the victim perceives Airborne Global Solutions (AGS) markets and it as such. Complete details of the Workplace Work Hard, sells the services of all ATSG companies that Harassment Policy are available online at offer aviation-related services (see next page). As myabx.com/employee policy. ATSG's marketing arm, AGS brokers the bundled and Have Fun! services of AMES and the ATSG airlines as well.

8 17 2 23

Phone Numbers Welcome to

ABX Air main phone: (937) 382-5591 Dispute Resolution Weekly INFOline: ext. 64636 (6INFO) One of the core values of ABX Air is trust. We are dedicated to promoting a workplace where Weather NEWSline: ext. 66397 (6NEWS) employees can express their concerns in an open On-base emergency: ext. 62911 forum. The Dispute Resolution Policy is an internal, peer-review process designed to provide Employee Relations: ext. 62134 employees with a complete and impartial process to resolve work-related conflicts. Benefits: ext. 62157 Recruitment: ext. 62373 You should bring work-related concerns and issues to the attention of management as they come up. If your concern is not directly resolved Payroll: ext. 62981 in this way, use the dispute resolution process IS Help Desk: ext. 62332 before seeking assistance outside the company. WeTip Hotline: (800) 78-CRIME To make this process work, you must be committed to working with management toward EAP: (800) 888-2998 a solution that is in the best interests of you and the company. My supervisor’s name ______Whether you are the employee submitting an My supervisor’s phone ext: ______cell: ______issue for dispute resolution or a member of a peer Affiliated Companies review panel, information learned during the Several affiliated companies share ABX Air’s ABX on the Web process must be kept confidential. parent company, ATSG:

Company web site: www.abxair.com The full Dispute Resolution Policy is available Employee web site: www.myabx.com online at myabx.com/employee policy. Benefits web site: myabx.com/benefits Self-Service web site: myabx.com/selfservice The Human Resources staff is available to provide guidance and problem resolution to you Airborne Maintenance & Engineering concerning performance problems, policy Services (AMES) provides aircraft maintenance, Feedback violations, conduct issues, or concerns that may repair, and overhaul (MRO) services to airlines To comment about this brochure or any of the A Guide for New Employees threaten safety and effective customer service. and operators, including ABX Air. AMES holds services provided by Human Resources, please a Part 145 FAA Repair certificate and offers contact us at ext. 62150 or send an e-mail to This document is a brief introduction to the heavy maintenance, line maintenance, parts sales [email protected]. company’s policies and workplace guidelines. It is and service, component repair and overhaul, and not an employment contract of any kind. In-depth engineering services. Read more at To submit a question, suggestion, or concern for information about all of the topics covered in this airbornemx.com. ABX Air’s President, John Graber, send an e-mail to pamphlet is available online at [email protected]. myabx.com/employee policy, from your direct supervisor, or from ABX Air Human Resources. To send an e-mail to CEO Joe Hete, direct it to [email protected].

g:\adhr\work\new hire orientation\nhobrochure-2011-03-23.doc 18 7

Our Policies Organization Your Benefits

Generally, your supervisor is your first resource for identify unsafe acts and conditions, and eliminate Pay and benefits are the compensation you work-related questions and issues. However, the or reduce their results. If you are aware of a Departments receive for your work. More information about Human Resources (HR) may be contacted at any potential hazard or an unsafe activity, contact ABX Air's three major departments oversee the the company’s benefits are available at time regarding company policies, conflict your supervisor or the Safety Department airline’s operations: myabx.com. Below are selected excerpts of resolution, substance abuse, and harassment or immediately. You also may do so anonymously company benefits. threats of violence. HR strives to help all ABX Air by accessing the ABX Air intranet The Flight department schedules, trains, and employees work together as a team, and they do (abxnet/safetynet). You will not be penalized or supervises the crewmembers who operate our their best to respond to your needs. disciplined for calling attention to fleet of Boeing 767 aircraft. ABX Air holds a Compensation safety concerns. certificate as a Part 142 Flight School. Training In maintaining a fair and equitable market-based facilities include several simulators and compensation system, we take into account

Employment Standards numerous classrooms. The department staffs and factors such as what other employers pay, supply ABX Air has published its policies and workplace equips a full dispatch office and an operational and demand, location, and the company’s guidelines on myabx.com/employee policy. You control tower. In addition, it operates crew financial situation. should take some time to familiarize yourself domiciles in Cincinnati (CVG) and Miami with them. Below are selected excerpts of the (MIA). Occasionally you may be asked or required to company policies. work beyond your normal schedule. Hourly and If you have information about theft or the The Aircraft Maintenance department oversees non-exempt employees will be paid for overtime the maintenance control, contracts, engineering, on a weekly basis. Safety and Security commission of any other crime against ABX Air, please call the anonymous WeTip hotline at planning, quality assurance, and records for the To ensure the safety of all employees, an ABX- company’s fleet of Boeing 767 aircraft, as well Non-exempt and hourly employees use their I.D. issued identification badge, as well as an airport (800) 78-CRIME. as the hands-on aircraft maintenance at our line badge to record their time at the start and end of specific badge (if applicable), must be displayed maintenance stations throughout the the shifts and lunch breaks. If an input error outside of clothing at or above your waist at all Standards of United States. occurs, entry is missed, or there are any other times while on property operated by ABX. If your changes from normal start and ending time,

badge is lost, stolen, or misplaced, report this to Performance & Conduct Administration provides support to the other please bring this to the immediate attention of your supervisor. If you see someone who is not It takes all employees working together, parts of the company. The department includes your supervisor. properly badged, ask him for identification or performing their jobs safely, productively, and to executive management, accounting, airport contact a supervisor immediately. The full ID the best of their abilities to achieve and maintain planning/property, charters, environmental/ Exempt employees are expected to report their Badge and Airport Security policy is available the company’s values of Safety, Customer safety, human resources, information systems, missed time to their supervisor each pay period. online at myabx.com/employee policy. Satisfaction, Trust, and Teamwork. office services, purchasing, and system control. Employees are not permitted to make entries for ABX Air is committed to a drug-and alcohol-free You are responsible for your individual other employees. Any falsification or alteration workplace. Substance abuse poses a threat to the performance and are expected to be at work and Parent Company may result in discipline up to discharge. health and safety of our employees and the security to meet the standards established for your job. of our facilities. ABX Air will assist employees Furthermore all employees are expected to treat who voluntarily seek help for such problems before each other with respect and courtesy. Health Care they become subject to discipline or termination. ABX Air provides its full- and part-time The full Drug-Free Workplace policy is available When problems arise, a performance employees with the opportunity to receive health, online at myabx.com/employee policy. improvement process is available to help you dental, and vision-care benefits. Life insurance; identify the problem, outline expectations, and Air Transport Services Group, Inc. is the accidental death and dismemberment benefits; ABX Air works hard to maintain a safe, hazard- develop a plan for improvement. Examples of parent company of ABX Air. It is publicly traded and a short- and long-term disability program are free environment in the workplace. We operate an work rule violations and details on the on NASDAQ under the symbol ATSG. More available to full-time employees. active, positive accident prevention program to performance improvement process are included in information is available at atsginc.com.

12 13 6 19

Getting Started

Teamwork the Standards of Performance & Conduct policy, It is important to us that your transition as a new Employee Assistance Program We will maximize our available online at myabx.com/employee policy. employee goes well. If you have any questions Employees are encouraged to take advantage of our results by working please contact your supervisor or Human confidential 24 hour-a-day, 7 day-a-week Employee together to serve our Beyond your performance on the job, you also Resources for assistance. Assistance Program (EAP) and Behavioral Health customers and achieve are responsible for upholding the company’s Benefit. A counselor can help you or your overall company success. standards of legal compliance and ethical Here are some things we suggest you do during dependants with many issues, including: Whenever necessary, we conduct. Decisions and behavior expressed on your first few weeks of employment. • Counseling services will help each other and do behalf of ABX Air should embody the corporate • Child and Elder Care whatever it takes to safely values and always exhibit that we are a company • Explore your work area to locate exits, • Financial and Legal Advice get the job done and build doing business with integrity. You are restrooms, fire extinguishers, and other • Depression Management a strong, stable company. encouraged to contact the corporate compliance important facilities. • and more team if you are faced with an issue of ethics at • Learn the operation of each piece of Customer Satisfaction (937) 366-2863, [email protected], standard equipment you will be using, Call (800) 888-2998 for more information. Every detail of our or visit myabx.com/compliance. If you would where supplies are kept, and who to call business will be designed prefer to remain anonymous, call the We-Tip when equipment fails to operate. ABX Air Employee Self-Service with the customer as our hotline listed on the previous page. • Visit the employee web site, myabx.com, highest priority. We will Much of your pay and benefits information is to learn what’s going on in the company. listen intently to our available to you online at myabx.com/selfservice. Also find the nearest Communication customers and always Attendance On this site, you can view your: Each employee is important to the success of the Center bulletin board. • respond swiftly to their • Don’t be afraid to ask for help. Your co- Pay Stub Detail needs and exceed their company and the customers we serve. Our • Address of Record relationship is one of interdependence. We workers and supervisor have a wealth of expectations. We will be knowledge to share! • Annual Salary depend on each other to get the work done. flexible and ready to • Remember to listen to the ABX Air • Direct Deposit Routing and Account Therefore, you are expected to make every effort respond to every INFOline at ext. 64636 (6INFO) every Numbers to report to work on time as scheduled. When an opportunity. Thursday afternoon for the latest • State and Federal Tax Filing absence is expected, request time off as far in • advance as possible. When you will be information direct from top Insurance and Dependent(s) Coverage Quality management. We will deliver the highest unexpectedly absent or late, notify your supervisor prior to your start time, provide Paid Time Off (PTO) level of quality in every aspect of our business. We factual reasons and documentation (if requested), ABX Air, Inc. provides a generous Paid Time Off will be fiscally responsible and inform him or her of any critical work that (PTO) program to full-time and part-time to our shareholders and we must be done while you are out. employees. Paid time off can be used to cover accept personal vacations, holidays, and other personal needs. responsibility for the If you receive five absences or tardy occurrences

quality of our service. in a 12-month period, you will receive a PIN ABX designates six (6) holidays: New Year’s Day, Quality will drive (Performance Improvement Notice). Further Memorial Day, Independence Day, Labor Day, everything we do. occurrences result in discharge. Two consecutive Thanksgiving Day and Christmas Day. In order to days of unreported absence is considered job meet the needs of our customers, operational abandonment and will result in loss necessity may require that you be scheduled to work of employment. one of these holidays.

20 5 14 11

Our History Our Values

From time to time, you may encounter personal At ABX Air we value Our People, Safety, Trust, You earn PTO as soon as you begin work and issues that prevent prompt and consistent Teamwork, Customer Satisfaction, and Quality. will have it available to use with each paycheck. attendance. Exceptions to the Attendance Policy New full-time employees can earn up to 152 will be made on a case-by-case basis. Our People hours of PTO per year (19 8-hour days). PTO Our employees, customers, time increases with years of service as follows: The full Attendance Policy is available online at shareholders, and 0-5 years: 19 8-hour days myabx.com/employee policy. Please refer communities are vitally 6-15 years: 24 8-hour days questions to your supervisor or Human important to our success. 16+ years: 29 8-hour days Resources. We always will strive to keep them informed PTO hours are earned based on actual hours paid Created in 1980, shortly after deregulation in the through open and honest in the pay period (up to a maximum of 80 paid airline industry, ABX Air grew to become the Emergency Operations two-way communications. hours). Part-time employees earn on a prorated number three express cargo carrier before its One of the key differences between ABX Air and At ABX Air our people basis based on actual hours worked. You may fifth anniversary, operating for its parent other companies is the “can do” attitude of ABX make a difference through grow your PTO balance to a maximum of 1.25 company at the time, Airborne Express. employees. Although we can be faced with hard work, ingenuity, times your annual accrual. severe winter weather, natural disasters (floods, personal accountability, and During the 1990s ABX Air oversaw expansions tornadoes, earthquakes) or other emergency a spirit of teamwork. PTO time should be scheduled as far in advance to its sorting and maintenance operations in situations, our customers continue to rely on us as possible and must be approved by your Wilmington, and added the Boeing 767 wide- for delivering uninterrupted, high quality service. Safety supervisor. bodied jet to the fleet. In these types of situations, ABX management We are serious about safety. will evaluate the impact the inclement weather is Our objective is to be 100 In 2003, ABX Air separated from its parent having on the operation and implement percent accident free. We Sick Time company Airborne Express to become a publicly emergency operations plans that will enable ABX care for one another and All employees are sick occasionally, and some traded company. DHL USA became the airline's to operate as safely and efficiently as possible. always practice safe work experience severe illness or injury. Through primary customer. habits. No person will be careful use of their paid sick time, conscientious Great customer service is everyone’s put at risk to achieve employees can protect their income while they In 2008, ABX Air joined a family of freight responsibility. You are expected to make our goals. are unable to work due to their own illnesses, service companies operating under Air Transport an extra effort to be at work when the weather doctor’s appointments, or care for their spouse or Services Group (ATSG), a holding company. is bad or other undesirable conditions occur. Trust dependent children who are ill. Check the weather forecast early enough so that We will work hard to earn The next year, 2009, saw big changes for ABX: if poor weather is forecast, you can adjust your the respect and confidence Full-time employees receive up to six (6) paid direct aircraft maintenance duties were schedule and leave home early to allow for of our customers, sick days per year to cover illnesses. A full-time contracted from newly formed sister company longer travel time. If you are unable to report to shareholders, communities employee may accumulate up to a maximum of AMES; sort operations in Wilmington ended as work or will be late, notify your supervisor as and each other. We will 800 paid sick hours. Part-time employees receive DHL moved its main hub to Cincinnati; and soon as possible. value open and honest sick time on a pro-rated basis, calculated based more international charter flights were added. relationships that endure on the number of hours they work, and may For weather-related operational updates difficult times and accumulate up to 400 paid sick hours. In 2010, ABX Air celebrated its 30th (937) 382-5591 continuously grow stronger. anniversary; flying for DHL continued under If you feel that you are too ill to report to work, new contracts; and the Air Park Services ext. 66397 (6NEWS) notify your supervisor immediately. Reporting department became a separate company, now requirements differ due to operational need, so make sure you understand and comply with the called LGSTX Services, under the umbrella of The full Emergency Operations Policy is Airborne Global Services. call-in requirements for your position. available online at myabx.com/employee policy. 10 15 4 21

What We Do

Paid sick time is a valuable benefit. It is your ABX Air is an FAR Part 121 airline responsibility to use it carefully and honestly. headquartered in Wilmington, Ohio (ILN). Solicitation & Distribution In order to minimize non-work-related activities ABX Air flies express cargo routes for DHL. that could interfere with customer satisfaction, Leaves Aircraft not deployed in the service of DHL are quality, teamwork, and safety, you may not While attendance is very important to the working for a myriad of customers throughout the distribute or post printed materials of any kind at LGSTX Services, Inc. is an established success of our business, the company understands U.S. and around the world. any time on company premises, except when provider of airport support services with 30 years you may need time off from work for medical or required to do so for company business. You may of experience in facilities maintenance, material personal reasons, military service, jury duty, In addition, ABX Air offers a variety of airline- not solicit other employees if either of you is on handling equipment installation and or bereavement. related training, including dispatch training, flight work time. The sole exceptions are charitable and maintenance, equipment/vehicle maintenance training, and simulator time. community activities supported and approved and repair, jet fuel and deicing services. LGSTX ABX Air’s goal is to provide a reasonable amount by ABX Air. provides exceptional services that meet a diverse of time off to help employees recover so they can Keeping an airline flying is a complicated task range of customer needs. LGSTX is part of AGS. return to productive work. Complete details of the and requires dedication, training, experience, If someone solicits you or distributes non-work- Visit www.lgstx.com. various types of leave are available online at desire, and pride—all traits exhibited by ABX Air related materials to you while you are working, or myabx.com/employee policy. employees who help keep the airline safe and if you feel harassed or intimidated, report the successful. activity to your supervisor immediately. ABX All employees paid through the ABX payroll reserves the right to discontinue any activity system are covered by our Workers’ With your help, we look forward to growth and disruptive to employees or the efficient operation of Compensation program, which provides prosperity as we find new and better ways to the company’s business. compensation if you are unable to work due to a serve our customers. work-related injury or illness. The program also Notices and advertisements that meet established ABX Cargo Services (ACS) staffs and manages provides health care and rehabilitative benefits to guidelines may be posted on company bulletin sort centers in Dallas-Fort Worth (DFW), help you recover and rejoin the ABX team. boards by the Communications department. Indianapolis (IND), and Memphis (MEM) under Department-wide postings may be approved by that contracts with the US Postal Service. ACS is part STAR Incentive Program department’s management. of AGS.

All employees of ABX Air play a valuable role in When your shift is over, you are expected to leave ensuring that our customers receive dependable company premises. The full Solicitation & on-time service. The Service Teamwork Distribution Policy is available online at Achievement Recognition (STAR) incentive myabx.com/employee policy. Please refer questions program provides eligible employees with a to your supervisor or Human Resources. monetary bonus each month that our on-time

service meets or exceeds the goals in the program. Eligibility requirements and other details are Cargo Aircraft Management, Inc. (CAM) available on the ABX Air intranet (abxnet/star). Technology Use Policy specializes in providing customized aircraft The company furnishes access to the Internet, e- leasing programs. In addition to the dry lease of mail, and other electronic information resources for the freighter aircraft, CAM can provide all the Discounts effective and efficient business communications. other equipment, manuals, maintenance As an ABX Air employee you are eligible for a This policy provides precautions and guidance to programs, engineering services, ground variety of local and corporate discounts, including employees for productive business uses of ABX’s equipment, training, etc. needed to operate leased information resources while avoiding inappropriate, freighter aircraft. CAM is part of AGS. Find out unethical, or unlawful activity. The full Technology more at cargoleasing.com.

22 3 16 9

About ABX Air

Use Policy is available online at ABX Air is a fast-paced company where you reduced-price theme park admission and vacation myabx.com/employee policy. find hard-working, talented people. Our goal is to packages. For a full list of available discounts, be a great place to work that really takes care of visit myabx.com/discounts. its customers. Our people work together to do Workplace Harassment whatever it takes to get the job done. ABX ABX has an interline agreement with Delta Air Harassment by anyone is not tolerated in the Air Transport International LLC (ATI) is an people at all levels are accessible, helpful to one Lines to allow part-time and full-time employees workplace. ABX Air is committed to FAR Part 121 charter airline operating Boeing another, and committed to satisfying our and eligible family members to purchase space- maintaining a work environment that is 767 and DC-8 aircraft; and specializing in freight customers. available passes at discounted rates for personal pleasant, safe, comfortable, and free from forwarding, government and military contracts, travel. More details are available on the ABX Air intimidation, hostility, or other offenses that and high value animal transportation. Their web We value our people and the quality and intranet (abxnet/travel). might interfere with your ability to do your job. site is airtransport.cc. customer satisfaction that results from their Harassment of any kind (verbal, physical, visual, diversity. We are committed to the philosophy, or sexual) will lead to disciplinary action, up to principle, and practice of Equal Employment Stock Purchase Plan and including termination. You have the opportunity to purchase ATSG Opportunity. ABX is committed to ensuring that common stock (NASDAQ symbol: ATSG) all applicants and employees are recruited, hired, It is never acceptable to use company resources to through a payroll deduction plan. The program is selected for training, transfer, promotion, layoff, access any pornographic or sexually oriented web strictly voluntary and no recommendation can be or for other terms of employment, fairly and site. Storing or circulating pornographic or made as to whether you should participate. To without regard to race, color, religion, gender, sexually oriented email may constitute open an account, complete the Employee Stock national origin, age, marital status, veteran status, harassment and is a direct violation of company Purchase Plan enrollment form, which can be Capital Cargo International Airlines (CCIA) is sexual preference, or disability. policy. found online, and return it to the Benefits an FAR 121 Supplemental Air Carrier flying Department (mail code: ILN 2061B). More Boeing 727 & 757 aircraft and is based in All of our resources—people, money, time, If you witness, are aware of, or are subjected to information is available online at Orlando, Florida. Like ABX Air, CCIA is an technology, and equipment—are strongly valued harassment, contact your supervisor or Human myabx.com/benefits or from Human Resources. ACMI (Aircraft, Crew, Maintenance, and and treated with care. Our goal is to have a safe Resources immediately. Investigations into Insurance) provider of airport-to-airport freight and compliant workplace, where ingenuity and incidents of harassment are conducted in a transportation services. Visit capitalcargo.com continuous improvement help us beat the prompt, thorough, and discreet manner. for more information. competition day-in and day-out. Our formula for

success is simple: It is illegal to retaliate in any way against anyone

coming forward with a harassment allegation or

providing information to an investigation.

Harassment is judged to be offensive by the Work Smart victim’s perception – not that of the alleged

harasser. Harassment can exist if the harasser

does not intend to harass but the victim perceives Airborne Global Solutions (AGS) markets and it as such. Complete details of the Workplace Work Hard, sells the services of all ATSG companies that Harassment Policy are available online at offer aviation-related services (see next page). As myabx.com/employee policy. ATSG's marketing arm, AGS brokers the bundled and Have Fun! services of AMES and the ATSG airlines as well.

8 17 2 23

Phone Numbers Welcome to

ABX Air main phone: (937) 382-5591 Dispute Resolution Weekly INFOline: ext. 64636 (6INFO) One of the core values of ABX Air is trust. We are dedicated to promoting a workplace where Weather NEWSline: ext. 66397 (6NEWS) employees can express their concerns in an open On-base emergency: ext. 62911 forum. The Dispute Resolution Policy is an internal, peer-review process designed to provide Employee Relations: ext. 62134 employees with a complete and impartial process to resolve work-related conflicts. Benefits: ext. 62157 Recruitment: ext. 62373 You should bring work-related concerns and issues to the attention of management as they come up. If your concern is not directly resolved Payroll: ext. 62981 in this way, use the dispute resolution process IS Help Desk: ext. 62332 before seeking assistance outside the company. WeTip Hotline: (800) 78-CRIME To make this process work, you must be committed to working with management toward EAP: (800) 888-2998 a solution that is in the best interests of you and the company. My supervisor’s name ______Whether you are the employee submitting an My supervisor’s phone ext: ______cell: ______issue for dispute resolution or a member of a peer Affiliated Companies review panel, information learned during the Several affiliated companies share ABX Air’s ABX on the Web process must be kept confidential. parent company, ATSG:

Company web site: www.abxair.com The full Dispute Resolution Policy is available Employee web site: www.myabx.com online at myabx.com/employee policy. Benefits web site: myabx.com/benefits Self-Service web site: myabx.com/selfservice The Human Resources staff is available to provide guidance and problem resolution to you Airborne Maintenance & Engineering concerning performance problems, policy Services (AMES) provides aircraft maintenance, Feedback violations, conduct issues, or concerns that may repair, and overhaul (MRO) services to airlines To comment about this brochure or any of the A Guide for New Employees threaten safety and effective customer service. and operators, including ABX Air. AMES holds services provided by Human Resources, please a Part 145 FAA Repair certificate and offers contact us at ext. 62150 or send an e-mail to This document is a brief introduction to the heavy maintenance, line maintenance, parts sales [email protected]. company’s policies and workplace guidelines. It is and service, component repair and overhaul, and not an employment contract of any kind. In-depth engineering services. Read more at To submit a question, suggestion, or concern for information about all of the topics covered in this airbornemx.com. ABX Air’s President, John Graber, send an e-mail to pamphlet is available online at [email protected]. myabx.com/employee policy, from your direct supervisor, or from ABX Air Human Resources. To send an e-mail to CEO Joe Hete, direct it to [email protected].

g:\adhr\work\new hire orientation\nhobrochure-2011-03-23.doc 18 7