2018 BMW M2, M3, M4, M5 & M6 New Vehicle Limited Warranty

More about BMW New Vehicle Limited Warranty

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3003132_18a_BMW_M2_M3_M4_M6_Warranty_Cover_042817.indd 1 4/28/17 11:50 AM Owner/Driver Information:

Name ______

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Model BMW______M2, M3, M4, M5 & M6 Year______2018

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3003132_18a_BMW_M2_M3_M4_M6_Warranty_Cover_042817.indd 2 4/28/17 11:50 AM Table of Contents Page 2018 Model YearVehicles ...... 1 OverviewofBMWLimitedWarranties ...... 1 New Vehicle Limited Warranty for Passenger Cars and Light Trucks — 2018 Models (Valid Only in the U.S.A. including Puerto Rico) ...... 2 Warrantor ...... 2 WarrantyBegins...... 2 WarrantyPeriod ...... 2 WarrantyCoverage ...... 2 SafetyBeltWarranty—Kansas...... 2 OtherItems ...... 2 General...... 3 Limited Warranty — Rust Perforation 2018 Models ...... 4 Whatisnotcovered...... 4 Federal Emissions System Defect Warranty (Valid Only in the U.S.A. including Puerto Rico) ...... 5 Whatisnotcovered...... 6 General...... 6 Federal Emissions Performance Warranty (Valid Only in the U.S.A. including Puerto Rico) ...... 7 General...... 8 California Emission Control Warranty Statement* Your Warranty Rights and Obligations ...... 9 Manufacturer’sWarrantyCoverage: ...... 9 Owner’s Warranty Responsibilities: ...... 9 California Emission Control System Limited Warranty* ...... 10 Whatisnotcovered...... 11 General...... 12 California Emission Warranty Parts List ...... 13 Tire Warranty Statement ...... 17 12VoltBatteryCare ...... 17 CorrosionProtection ...... 17 Restoringcorrosionprotection ...... 18 Underbodymaintenance ...... 18 Gasoline Engines — Fuel Quality ...... 18 Notice ...... 19 Correcting, Updating or Changing Vehicle-Related or Ownership Information ..... 19 ExportingYourBMWVehicle ...... 19 Customer Assistance Information ...... 20 Customer Assistance — Notification ...... 20 BBBAutoLine ...... 22 California Residents ...... 23 Page SpecialPrograms ...... 25 BMWRoadsideAssistance ...... 25 BMW Roadside Assistance Smartphone Application ...... 25 Owner’s Eligibility ...... 25 Getting Started ...... 25 Calling For Assistance ...... 25 Services ...... 26 DispatchService ...... 26 On-SiteAssistance...... 26 Lock-Out ...... 26 TowingService...... 26 Sign-and-Drive...... 27 Trip Interruption Benefits ...... 27 CarRentalDiscounts...... 27 Exclusions...... 27 2018 Model Year Vehicles Series Body Style Models 2 Series Coupe M2 3 Series Sedan M3 4 Series Coupe M4 Convertible M4 5 Series Sedan M5 6 Series Convertible M6 Gran Coupe M6 Overview of BMW Limited Warranties

*The California Emissions Control System Limited Warranty applies to all 2018 U.S.-specification BMW vehicles registered in California, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont or Washington.

The BMW limited warranties apply only to U.S.-specification BMW vehicles and cover eligible warranty repair or replacement work when the warranty service is performed at an authorized BMW center in the United States (including Puerto Rico), subject to all applicable exclusions and/or limitations.

1 New Vehicle Limited Warranty for Warranty repairs do not constitute an extension Passenger Cars and Light Trucks of the original limited warranty period for the vehicle or a part thereof. — 2018 Models (Valid Only in the U.S.A. including Puerto Rico) Safety Belt Warranty — Kansas Safety belts are covered under the BMW New Warrantor Vehicle Limited Warranty for defects in material BMW of North America, LLC (BMW NA) warrants or workmanship for a period of 10 years, during the Warranty Period the 2018 U.S.- unlimited mileage from the date of purchase. In order to be eligible for this coverage, the vehicle specification BMW vehicles distributed by must be a new car retailed in the State of Kansas BMW NA or sold through the BMW NA European and the repair performed by an authorized BMW Delivery Program against defects in materials or center in Kansas. workmanship to the first retail purchaser, and each subsequent purchaser. Other Items Warranty Begins Wheel alignment, balancing and wiper blade inserts are covered up to the first 2,000 miles on Coverage begins on the date of first retail sale or the vehicle. the date the vehicle is first placed into service as Items which are subject to wear and tear or a sales demonstrator, Aftersales Mobility deterioration due to driving habits or Program (AMP) Vehicle or company vehicle, conditions, such as brake pads/linings, brake whichever is earlier. discs, clutch disc, pressure plate, filters, upholstery, trim and chrome items, paint Warranty Period finish, drive belts, glass, and similar items, their coverage is specifically limited to The warranty period is 48 months or defects in material or workmanship. 50,000 miles, whichever occurs first, except as Additionally, wood trim and leather upholstery noted below. have inherent variations in color and texture, dependent upon being properly cleaned and Warranty Coverage maintained. These items may lighten or darken due to age or exposure to sunlight; this is not a To obtain warranty service coverage, the vehicle defect in materials or workmanship. must be brought, upon discovery of a defect in material or workmanship, to the workshop of any Battery performance and durability are authorized BMW center in the United States temperature-dependent. While battery capacity (including Puerto Rico) during normal business increases in higher temperatures, colder hours. temperatures will lower the battery’s capacity. Extreme high and/or low temperatures may The authorized BMW center will, without charge impact the battery’s service life. for parts and/or labor (including diagnosis), either What is not covered: repair or replace the defective part(s) using new or authorized remanufactured parts. The Remote control transmitter battery replacement. decision whether to repair or replace said part(s) Damage, including consequential, which results is solely the prerogative of BMW NA. Parts for from negligence, misuse/improper operation of which replacements are made become the the vehicle, improper repair, lack of or improper property of BMW NA. In all cases, a reasonable maintenance, use of improper filters (including oil time must be allowed for warranty repairs to be filters), environmental influences, flood, accident completed after the vehicle is received by the or fire damage, road salt corrosion, or the use of authorized BMW center. improper fuel as described in the Owner’s Manual or contaminated fuel.

2 Damage to the engine, transmission or any This warranty shall be null and void for specific related component caused by improper shifting vehicle components that were previously of the transmission. replaced with used or salvaged automobile parts, including repairs of any damage resulting from Damage to the paint finish due to stone chips, the use of these parts. nicks, dents, acid rain, industrial fallout, other environmental influences, and normal This warranty shall be null and void if the deterioration, such as fading, discoloration, or odometer has been replaced or altered and the loss of luster, improper care/repair of “matte” true mileage on the vehicle cannot be paint finishes, as well as damage caused by lack determined, and/or the Vehicle Identification of maintenance, excessive rubbing, the use of Number (VIN) is altered and/or cannot be improper cleaners, polishes and/or waxes. determined. Maintenance services and parts when replaced This warranty shall be null and void if the vehicle during maintenance such as spark plugs, has been declared a total loss or sold for salvage lubricants, fluids, engine tune-up parts, purposes, or if the vehicle has been used in any replacement of filters, coolant, and refrigerant. competitive event. Modification of the vehicle or installation of any performance accessories or components General attached to the vehicle which alters the original These warranties give you specific legal rights, engineering and/or operating specifications or and you may also have other rights which vary which results in damage to the other original from state to state. components, electrical interference, electrical short, radio static, water leaks and wind noise. THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED Tires are warranted by their respective WARRANTY OF MERCHANTABILITY, IS manufacturer. See the Tire Warranty Statement LIMITED TO THE DURATION OF THE on page 17. EXPRESS WARRANTIES HEREIN. Driving over rough or damaged road surfaces, BMW NA HEREBY EXCLUDES INCIDENTAL as well as debris, curbs and other obstacles AND CONSEQUENTIAL DAMAGES, can cause serious damage to wheels, tires INCLUDING LOSS OF TIME, INCONVENIENCE, and suspension parts. This is more likely to OR LOSS OF USE OF THE VEHICLE, FOR ANY occur with low-profile tires that provide less BREACH OF ANY EXPRESS OR IMPLIED cushioning between the wheel and the road. WARRANTY, INCLUDING THE IMPLIED Be careful to avoid road hazards and reduce WARRANTY OF MERCHANTABILITY, your speed, especially if your vehicle is APPLICABLE TO THIS PRODUCT. equipped with low-profile tires. Some states do not allow limitations on how long Non-genuine BMW Parts — While you may elect an implied warranty lasts, or the exclusion or to use non-genuine BMW parts for maintenance limitation of incidental or consequential or repair services, BMW NA is not obligated to damages, so the above limitations and pay for repairs of the non-genuine BMW parts or exclusions may not apply to you. for repairs of any damage resulting from the use of non-genuine parts.

3 Limited Warranty — Rust Some states do not allow limitations on how long Perforation 2018 Models an implied warranty lasts, or the exclusion or limitation of incidental or consequential BMW of North America, LLC (BMW NA) warrants damages, so the above limitations and this original vehicle against defects in materials exclusions may not apply to you. or workmanship which will result in rust This warranty gives you specific legal rights, and perforation of the vehicle body for a period of you may also have other rights which vary from 12 years unlimited mileage. Coverage begins on state to state. Any legal claim or action arising the date of first retail sale or the date the vehicle from any express or implied warranty contained is first placed into service as a sales herein must be brought within 12 months of the demonstrator, Aftersales Mobility Program (AMP) date it arises. Vehicle or company vehicle, whichever is earlier. To obtain warranty service coverage, the vehicle What is not covered must be brought, upon discovery of any rust perforation, to the workshop of any authorized This warranty does not apply to damage, BMW center. The authorized BMW center will, including consequential, which results from without charge for parts or labor, either repair or negligence, misuse/improper operation of the replace the defective part(s). The decision vehicle, improper repair, lack of or improper whether to repair or replace said part(s) is solely maintenance, environmental influences, flood, the prerogative of BMW NA. Parts for which accident or fire damage and road salt corrosion. replacements are made become the property of Non-genuine BMW Parts—While you may elect BMW NA. to use non-genuine BMW parts for repair Warranty repairs do not constitute an extension services, BMW NA is not obligated to pay for of the original limited warranty period for the repairs of the non-genuine BMW parts or for vehicle or a part thereof. repairs of any damage resulting from the use of non-genuine parts. BMW of North America, LLC (BMW NA) makes no other express warranty on this product except This warranty shall be null and void for specific for the new car warranty, rust perforation or the vehicle components that were previously emission system warranties. replaced with used or salvaged automobile parts, including repairs of any damage resulting from THE DURATION OF ANY IMPLIED the use of these parts. WARRANTIES, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY, IS This warranty shall be null and void if the LIMITED TO THE DURATION OF THE odometer has been replaced or altered and the EXPRESS WARRANTIES HEREIN. true mileage on the vehicle cannot be determined, and/or the Vehicle Identification BMW OF NORTH AMERICA, LLC (BMW NA) Number (VIN) is altered and/or cannot be HEREBY EXCLUDES INCIDENTAL AND determined. CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF TIME, INCONVENIENCE, OR LOSS This warranty shall be null and void if the vehicle OF USE OF THE VEHICLE, FOR ANY BREACH has been declared a total loss, sold for salvage OF ANY EXPRESS OR IMPLIED WARRANTY, purposes, or if the vehicle has been used in any INCLUDING THE IMPLIED WARRANTY OF competitive event. MERCHANTABILITY, APPLICABLE TO THIS PRODUCT.

4 Federal Emissions System Defect For assistance in determining which specific Warranty (Valid Only in the U.S.A. parts or components of your vehicle are covered under this warranty, please contact your including Puerto Rico) authorized BMW center. This warranty applies only to U.S.-specification It is the owner’s responsibility to have all scheduled vehicles distributed by BMW of North America, inspection and maintenance services performed LLC (BMW NA) or sold through the BMW NA (at the owner’s expense when applicable), as European Delivery Program. prescribed in the maintenance schedule for the BMW Emission Control System. Service intervals In accordance with the defect warranty are computed by the onboard BMW Condition provisions of section 207(b) of the Clean Air Act, Based Service system and displayed on the BMW NA warrants to the first retail purchaser, instrument panel. The instructions for proper and each subsequent purchaser, that the car (a) maintenance and use can be found in the Owner’s was designed, built and equipped so as to Manual. It is strongly recommended that any conform, at the time of sale, with all regulations replacement parts used for maintenance, repair or of the U.S. Environmental Protection Agency replacement of emission control systems be applicable at the time of manufacture and (b) is certified BMW Service Parts or BMW Authorized free from defects in materials and workmanship Remanufactured Parts. Without invalidating this which would cause it to fail to conform with warranty, the owner may elect to have applicable regulations for a period of 2 years or maintenance, repair or replacement of the 24,000 miles, whichever occurs first, except for emission control systems performed by any specific emission control components (as listed automotive repair establishment, or elect to use on page 8), for which the warranty period is parts other than certified BMW Service Parts. 8 years or 80,000 miles, whichever occurs first. However, the cost of such service or parts will not be covered under this warranty, except in Coverage begins on the date of first retail sale or emergency situations. In an emergency situation, the date the vehicle is first placed into service as where an authorized BMW center or a warranty a sales demonstrator, Aftersales Mobility replacement part is not reasonably available (within Program (AMP) Vehicle or company vehicle, 30 days), repairs may be performed at any available whichever is earlier. service establishment using any equivalent part. BMW NA will reimburse the owner for such Warranty claims must be made as soon as emergency repairs (including labor, parts and reasonably possible after a defect is discovered. diagnosis not to exceed BMW NA rates for labor, To make a claim, the car must be brought to any parts, and diagnosis in said area) that are covered authorized BMW center during normal business under this warranty. Replaced parts and paid hours. invoices must be presented at an authorized BMW The authorized BMW center will, without charge center as a condition of reimbursement for emergency repairs not performed by an authorized for parts and/or labor (including diagnosis), either BMW center. repair or replace the defective part, if any. The decision whether to repair or replace said parts is The use of replacement parts, which are not of solely the prerogative of BMW NA and must be equivalent quality, may impair the effectiveness expected to correct the failure of the warranted of the emission control system. If other than part. Parts for which replacements are made certified BMW Service Parts or Authorized become the property of BMW NA. In all cases, a Remanufactured Parts are used for maintenance, reasonable time must be allowed for warranty repair or replacement of components affecting repairs to be completed after the car is received emission control, the owner should obtain by the authorized BMW center. assurances that such parts are warranted by their manufacturer to be equivalent to genuine BMW Warranty repairs do not constitute an extension parts in performance and durability. BMW NA of the original limited warranty period for the assumes no liability under this warranty with vehicle or a part thereof. respect to parts other than genuine BMW parts.

5 However, the use of non-genuine BMW General replacement parts or non-EPA certified parts does not invalidate the warranty on other These warranties give you specific legal rights, components, unless non-genuine BMW parts or and you may also have other rights which vary non-EPA certified parts cause damage to from state to state. warranted parts. THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED What is not covered WARRANTY OF MERCHANTABILITY, IS LIMITED TO THE DURATION OF THE The car or any part of the car, unless the failure EXPRESS WARRANTIES HEREIN. causes the car to fail to conform to the applicable emission regulations. BMW NA HEREBY EXCLUDES INCIDENTAL AND CONSEQUENTIAL DAMAGES, Malfunctions, including consequential, caused INCLUDING LOSS OF TIME, INCONVENIENCE, by negligence, misuse/improper operation of the OR LOSS OF USE OF THE VEHICLE, FOR ANY vehicle, environmental influences, flood, accident BREACH OF ANY EXPRESS OR IMPLIED or fire damage. WARRANTY, INCLUDING THE IMPLIED Malfunctions, including consequential, caused WARRANTY OF MERCHANTABILITY, by improper adjustment/repair, modification, APPLICABLE TO THIS PRODUCT. alteration, tampering, disconnection, improper or Some states do not allow limitations on how long inadequate maintenance except if one or more of an implied warranty lasts, or the exclusion or these occurred as a result of repair work that was limitation of incidental or consequential performed by an authorized BMW center under damages, so the above limitations and warranty. exclusions may not apply to you. Additionally, if For gasoline engines, malfunctions caused by you are a California, Connecticut, Delaware, the use of leaded fuel or fuels containing more Maine, Maryland, Massachusetts, New Jersey, than 10% ethanol, or other oxygenates with more New York, Oregon, Pennsylvania, Rhode Island, than 2.8% oxygen by weight (i.e., more than 15% Vermont or Washington resident and your vehicle MTBE or more than 3% methanol plus an is registered in that state, your vehicle is eligible equivalent amount of co-solvent and/or as for California Emissions Warranty coverage. specified in the Owner’s Manual). These federal warranty provisions also apply to Spark plugs, filters, and similar maintenance all vehicles sold in all U.S. states and territories items are not covered under this warranty at or regardless of whether a state has enacted state beyond the first replacement interval, or if the warranty provisions that differ from the federal part has been replaced earlier for reasons other provisions. than it being defective. Any car on which the odometer has been replaced or altered and the true mileage cannot be determined. Any car on which the Vehicle Identification Number (VIN) is altered and/or cannot be determined.

6 Federal Emissions Performance Program (AMP) Vehicle or company vehicle, Warranty (Valid Only in the U.S.A. whichever is earlier. This warranty continues for a period of 2 years or 24,000 miles, whichever including Puerto Rico) occurs first, except for specific emissions control In those states and jurisdictions that have components (as listed on page 8), for which the established periodic vehicle emissions tests to warranty period is 8 years or 80,000 miles, encourage proper vehicle maintenance and whichever occurs first. require the car to pass an emissions test This warranty is made subject to the terms and approved by the U.S. Environmental Protection conditions that apply to the Emission Control Agency and: System Warranty and the New Vehicle Limited 1. The car was distributed by BMW of North Warranty. America, LLC (BMW NA), or sold through the Warranty repairs do not constitute an extension BMW NA European Delivery Program; and of the original limited warranty period for the 2. The car has been maintained and operated in vehicle or a part thereof. accordance with the instructions for proper No claim under this warranty will be denied on maintenance and use set forth in the Owner’s the basis of use of a properly installed EPA Manual supplied with the car; and certified emission part for maintenance and 3. The car fails to conform to the applicable repair. emissions standards of the EPA as judged by A vehicle manufacturer may deny an emission an EPA-approved emissions test; and performance warranty claim on the basis of an uncertified replacement part used in the 4. The failure to conform results or will result in maintenance or repair of a vehicle only if the the owner of the car having to bear a penalty vehicle manufacturer presents evidence that the or other sanction (including the denial of the uncertified replacement part is either defective in right to use the car) under local state or materials or workmanship or not equivalent from federal law if the non-conformity is not an emission standpoint to the original equipment remedied within a specified period of time. part. Then, in accordance with the provisions of Maintenance, replacement, or repair of section 207(b) of the Clean Air Act, BMW NA emission control devices and systems may be warrants that if the car is eligible for coverage performed by any automotive repair under this warranty, any non-conformities in the establishment or individual using any car, which cause it to fail an EPA-approved certified part. emissions test will, without charge for parts or labor (including diagnosis), be adjusted, repaired, Immediately after the car has failed an EPA- or replaced, at the option of BMW NA to proper approved emission short test, your claim can be specifications, in order to make the car comply made at any authorized BMW center. The with applicable emissions standards. The authorized BMW center will honor or deny your decision whether to adjust, repair or replace parts claim within the time period specified by local or is solely the prerogative of BMW NA and must state laws (not to exceed 30 days), to avoid reasonably be expected to correct the failure of further penalties or sanctions. If the claim is the warranted part. denied, the authorized BMW center will notify you in writing of the reason(s). The authorized Coverage begins on the date of first retail sale or BMW center is required by law to honor the claim the date the vehicle is first placed into service as if notice of denial is not received by the owner a sales demonstrator, Aftersales Mobility within the specified time period.

7 You may obtain further information concerning General the emission warranties, or report violations of warranty terms, by contacting: These warranties give you specific legal rights, U.S. Environmental Protection Agency and you may also have other rights which vary Office of Transportation and Air Quality from state to state. Compliance Division, Light-Duty Vehicle Group THE DURATION OF ANY IMPLIED Attn: Warranty Complaints WARRANTIES, INCLUDING THE IMPLIED 2000 Traverwood Drive WARRANTY OF MERCHANTABILITY, IS Ann Arbor, MI 48105 LIMITED TO THE DURATION OF THE Email: [email protected] EXPRESS WARRANTIES HEREIN. The following systems are covered by the BMW NA HEREBY EXCLUDES INCIDENTAL Federal Emission Performance Warranty for a AND CONSEQUENTIAL DAMAGES, period of 2 years or 24,000 miles, whichever INCLUDING LOSS OF TIME, INCONVENIENCE, occurs first. The specific systems may vary OR LOSS OF USE OF THE VEHICLE, FOR ANY according to model; therefore, all of the systems BREACH OF ANY EXPRESS OR IMPLIED listed may not be used on your vehicle. For WARRANTY, INCLUDING THE IMPLIED assistance in determining which systems and WARRANTY OF MERCHANTABILITY, APPLICABLE TO THIS PRODUCT. specific components within these systems apply to your vehicle, please contact your authorized Some states do not allow limitations on how long BMW center. an implied warranty lasts, or the exclusion or limitation of incidental or consequential AIR INDUCTION SYSTEM damages, so the above limitations and FUEL METERING SYSTEM exclusions may not apply to you. IGNITION SYSTEM These federal warranty provisions also apply to all vehicles sold in all U.S. states and territories POSITIVE CRANKCASE VENTILATION regardless of whether a state has enacted state SYSTEM (PCV) warranty provisions that differ from the federal provisions. FUEL EVAPORATIVE CONTROL SYSTEM EXHAUST SYSTEM ENGINE EMISSION CONTROL SYSTEM SENSORS/DEVICES ONBOARD DIAGNOSTIC SYSTEM (OBD) RELATED PARTS ASSOCIATED WITH THE ABOVE SYSTEMS The following components and systems are covered under the Federal Emission Warranty for a period of 8 years or 80,000 miles, whichever occurs first. CATALYTIC CONVERTER ENGINE CONTROL MODULE (INCLUDING ONBOARD DIAGNOSTIC SYSTEM) For assistance in determining coverage of the specific components of the Onboard diagnostic system, please contact your authorized BMW center.

8 California Emission Control – For 7 years or 70,000 miles, whichever occurs Warranty Statement* Your first: Warranty Rights and Obligations If an emission-related part specially noted on page 13 as having coverage for 7 years or The California Air Resources Board and BMW of 70,000 miles is defective, the part will be repaired North America, LLC (BMW NA) are pleased to or replaced by BMW NA. This is your long-term explain the emission control system warranty on emission control system DEFECTS WARRANTY. your 2018 vehicle. In California, new motor vehicles must be designed, built and equipped to Warranty repairs do not constitute an extension meet the State’s stringent anti-smog standards. of the original limited warranty period for the BMW NA must warrant the emission control vehicle or a part thereof. system on your vehicle for the periods of time listed below provided there has been no abuse, Owner’s Warranty Responsibilities: neglect or improper maintenance of your vehicle. – As the vehicle owner, you are responsible for *The California Emissions Control System the performance of the required maintenance Limited Warranty applies to all 2018 U.S.- listed in your Maintenance booklet. BMW NA specification BMW vehicles registered in recommends that you retain all receipts California, Connecticut, Delaware, Maine, covering maintenance on your vehicle, but Maryland, Massachusetts, New Jersey, New BMW NA cannot deny warranty solely for the York, Oregon, Pennsylvania, Rhode Island, lack of receipts or for your failure to ensure the Vermont or Washington. Vehicles covered by this performance of all scheduled maintenance. warranty are also covered by the Federal Emission Warranty. – You are responsible for presenting your vehicle to an authorized BMW center as soon as a Your emission control system may include parts problem exists. The warranty repairs should be such as the fuel injection system, the ignition completed in a reasonable amount of time, not system, catalytic converter, and engine computer. Also included may be hoses, belts, to exceed 30 days. connectors and other emission-related – As the vehicle owner, you should also be aware assemblies. that BMW NA may deny your warranty coverage if your vehicle or part has failed due to Where a warrantable condition exists, BMW NA will repair your vehicle at no cost to you including abuse, neglect, improper maintenance or diagnosis, parts and labor. unapproved modifications. If you have any questions regarding your Manufacturer’s Warranty Coverage: warranty rights and responsibilities, you should – For 3 years or 50,000 miles, whichever occurs contact: first: BMW of North America, LLC 1. If your vehicle fails a Smog Check inspection, Customer Relations and Services Department P.O. Box 1227 all necessary repairs and adjustments will be Westwood, NJ 07675-1227 made by BMW NA to ensure that your vehicle passes the inspection. This is your emission Telephone: 1 800 831-1117 control system PERFORMANCE Email: [email protected] WARRANTY. Website: www.bmwusa.com 2. If any emission-related part on your vehicle is defective, the part will be repaired or replaced or the by BMW NA. This is your short-term California Air Resources Board emission control system DEFECTS 9528 Telstar Avenue WARRANTY. El Monte, CA 91731

9 California Emission Control 30 days. If the claim is denied, the authorized System Limited Warranty* BMW center will notify you in writing of the reason(s). The authorized BMW center is This warranty applies to California certified required by law to honor the claim if notice is not vehicles distributed by BMW of North America, given to the owner within 30 days. LLC (BMW NA) or sold through the BMW NA The authorized BMW center will, without charge European Delivery Program, registered and for parts or labor (including diagnosis), either operated primarily in California. adjust, repair or replace the defective part and *The California Emissions Control System other parts affected by the failure of the Limited Warranty applies to all 2018 U.S.- warranted part, if any. If your vehicle failed the specification BMW vehicles registered in California Smog Check test or an EPA-approved California, Connecticut, Delaware, Maine, short test, then BMW NA will repair your vehicle Maryland, Massachusetts, New Jersey, New so that it will pass this test. Items that require York, Oregon, Pennsylvania, Rhode Island, scheduled replacement are warranted prior to Vermont or Washington. Vehicles covered by this their first replacement interval. BMW NA may warranty are also covered by the Federal repair a part in lieu of replacing it when Emission Warranty. performing warranty repairs. Parts for which replacements are made become the property of BMW NA warrants to the original purchaser and BMW NA. After 3 years or 50,000 miles, and in each subsequent owner that the vehicle is: accordance with paragraph (c) above, such repairs are limited to the repair or replacement of a. designed, built and equipped so as to those parts identified in the California Emissions conform with the applicable California Air Warranty List. Resources Board emission standards. Vehicles sold in California are also subject to b. free from defects in materials and Federal emission warranty provisions that run workmanship which cause any part that can concurrently. For California vehicles, the specific affect emissions to fail to conform with emission control components listed on page 8 applicable requirements or to fail a California are also covered under the Federal Emission Smog Check test or EPA-approved short test System Defect Warranty of 8 years or for a period of 3 years or 50,000 miles, 80,000 miles, whichever occurs first. whichever occurs first. If, within 7 years or 70,000 miles, whichever occurs first, the vehicle fails a Smog Check c. free from defects in materials and because of a defect in a part listed in the workmanship in emission related parts, which California Emission Warranty Parts List on are contained in the California Emission page 13, repair or replacement will be performed Warranty Parts List on page 13, for a period of under this warranty. 7 years or 70,000 miles, whichever occurs A repair performed as the result of a Smog Check first. test failure due to a defect in a part, which is Coverage begins on the date of first retail sale or warranted for 7 years/70,000 miles, is covered. the date the vehicle is first placed into service as Warranty repairs do not constitute an extension a sales demonstrator, Aftersales Mobility of the original limited warranty period for the Program (AMP) Vehicle or company vehicle, vehicle or a part thereof. whichever is earlier. In all cases, a reasonable time, not to exceed To obtain service under this warranty, the vehicle 30 days, must be allowed for a warranty repair to must be brought, upon failure of a Smog Check be completed, after the car is received by the test or upon discovery of the defect, to the authorized BMW center. workshop of any authorized BMW center, during normal business hours. The authorized BMW It is the owner’s responsibility to have all required center will honor or deny your claim within maintenance services performed (at the owner’s

10 expense when applicable), as prescribed in the The use of replacement parts, which are not of maintenance schedule for the BMW Emission equivalent quality, may impair the effectiveness Control System. Service intervals are computed of emission control systems. If other than by the Condition Based Service system and genuine BMW Service Parts or Authorized displayed on the instrument panel. Remanufactured Parts are used for maintenance, repair or replacement of components affecting However, BMW NA will not deny your warranty emission control, the owner should obtain repair claims solely because you do not have assurances that such parts are warranted by their maintenance records or you did not perform the manufacturer to be equivalent to genuine BMW required maintenance unless BMW NA parts in performance and durability. BMW NA demonstrates that such lack of required assumes no liability under this warranty with maintenance is a direct cause of the emission respect to parts other than genuine BMW parts. control system failure. The instructions for However, the use of non-genuine BMW required maintenance and use can be found in replacement parts does not invalidate the the Owner’s Manual and in the BMW warranty on other components, unless Maintenance booklet. non-genuine BMW parts cause damage to It is strongly recommended that any replacement warranted parts. parts used for maintenance, repair or replacement of emission control systems be What is not covered genuine BMW Service Parts or BMW Authorized The car or any part of the car, unless the failure Remanufactured Parts. Without invalidating this causes the car to fail to conform to the applicable warranty, the owner may elect to have emission regulations. maintenance, repair or replacement of the emission control systems performed by any Malfunctions, including consequential, caused automotive repair establishment, or elect to use by negligence, misuse/improper operation of the parts other than BMW Authorized vehicle, environmental influences, flood, accident Remanufactured or genuine BMW Service Parts. or fire damage. However, the cost of such service or parts will not Malfunctions, including consequential, caused be covered under this warranty, except in by improper adjustment/repair, modification, emergency situations. In an emergency situation, alteration, tampering, disconnection, improper or where an authorized BMW center is not inadequate maintenance except if one or more of reasonably available or a warranty replacement these occurred as a result of repair work that was part is not available within 30 days, repairs may performed by an authorized BMW center under be performed at any available service warranty. establishment or by any individual using any For gasoline engines, malfunctions caused by replacement part. the use of leaded fuel or fuels containing more A repair not completed within 30 days than 10% ethanol, or other oxygenates with more constitutes an emergency. BMW NA will than 2.8% oxygen by weight (i.e., more than 15% reimburse the owner for such emergency repairs MTBE or more than 3% methanol plus an (including labor, parts and diagnosis not to equivalent amount of co-solvent and/or as exceed BMW suggested retail price for all specified in the Owner’s Manual). warranted parts replaced and labor charges Spark plugs, filters, and similar maintenance based on the manufacturer’s recommended time items are not covered under this warranty at or allowance for the warranty repair and the beyond the first replacement interval, or if the geographically appropriate hourly labor rate) that part has been replaced earlier for reasons other are covered under this warranty. Replaced parts than it being defective. and paid invoices must be presented to an authorized BMW center as a condition of reimbursement for emergency repairs not performed by an authorized BMW center.

11 Any car on which the odometer has been Federal warranty provisions also apply to all replaced or altered and the true mileage cannot vehicles sold in all U.S. states and territories be determined. regardless of whether a state has enacted state warranty provisions that differ from the federal Any car on which the Vehicle Identification provisions. Number (VIN) is altered and/or cannot be determined. For assistance in determining which parts are covered by this warranty, please contact your General authorized BMW center or the BMW NA Customer Relations and Services Department at The warranty gives you specific legal rights, and 1 800 831-1117. You may obtain further you may also have other rights which vary from information concerning the emissions warranty state to state. or report violations of warranty terms by contacting Air Resources Board (ARB), Mobile THE DURATION OF ANY IMPLIED Source Operations Division, 9528 Telstar WARRANTIES, INCLUDING THE IMPLIED Avenue, El Monte, CA 91731. Please include the WARRANTY OF MERCHANTABILITY, IS title of the BMW service department head and LIMITED TO THE DURATION OF THE telephone number. EXPRESS WARRANTIES HEREIN. BMW OF NORTH AMERICA, LLC (BMW NA) HEREBY EXCLUDES INCIDENTAL AND CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF TIME, INCONVENIENCE, OR LOSS OF USE OF THE VEHICLE, FOR ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY, APPLICABLE TO THIS PRODUCT. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

12 California Emission Warranty Parts List The following components are covered for defects by the California Emission Control System Limited Warranty for a period of 7 years or 70,000 miles, whichever comes first. Model: M2 Coupe M3 Sedan M5 Sedan M6 Convertible M4 Coupe M6 Gran Coupe M4 Convertible Coverage: 7 years 7years 7years 7years 70,000 miles 70,000 miles 70,000 miles 70,000 miles Air Cleaner [Intake • • • Silencer/Muffler] Brake System Control Module • • • • [DSC Control Unit] Camshaft Position • • • • Adjustment Unit Canister Purge Siphon Jet Pump • [Sucking Jet Pump] Canister Purge Valve [Fuel Tank • Ventilation Valve] Catalytic • • • • Converter Charge Air Cooler • • • • (CAC) Charge Air Duct • (CAC to Throttle) Charge Air Duct (CAC to Throttle, • Bottom) Charge Air Duct (CAC to Throttle, • Top) [Hose] Crankshaft Position Sensor • (CKP) Engine Control Module (ECM) • • • • [Control Unit DME] Evaporative Emission Canister • • • [Activated Charcoal Filter] Exhaust Manifold • • Exhaust Manifold • • • • Gasket

13 Model: M2 Coupe M3 Sedan M5 Sedan M6 Convertible M4 Coupe M6 Gran Coupe M4 Convertible Coverage: 7 years 7years 7years 7years 70,000 miles 70,000 miles 70,000 miles 70,000 miles Front Fuel Line (High Pressure Pump to Fuel Rail) • • [High Pressure Pipe] Front Fuel Line (to High Pressure • • • Pump) Front Heated Oxygen Sensor • [Regulating Lambda Probe] Fuel Filler Pipe • • Fuel Injector • • • Fuel Injector • Gasket Ring Fuel Low Pressure • Sensor Fuel Pump [Supply/Delivery • • • Module] Fuel Rail Sensor [Sensor, • High-Pressure] Fuel Rail [High-Pressure • • • • Rail] Fuel Tank • • • • Fuel Tank Breather • Line High-Pressure • • • • Fuel Pump Intake Manifold • • • • Intake Manifold • • • Gasket Knock Sensor • • • • [Ping Sensor] Malfunction Indicator Lamp • • • • (MIL)

14 Model: M2 Coupe M3 Sedan M5 Sedan M6 Convertible M4 Coupe M6 Gran Coupe M4 Convertible Coverage: 7 years 7years 7years 7years 70,000 miles 70,000 miles 70,000 miles 70,000 miles Manifold Absolute Pressure Sensor (MAP) [Intake • • Manifold Pressure Sensor] Middle Fuel Line • • • [Fuel Hose] Park Lockout • • • • Module Rear Heated Oxygen Sensor • [Monitoring Lambda Probe] Throttle Body • • • Timing Chain • • • • Transmission Control Module • • • • [Mechatronic] Transmission Speed and • • Temperature Sensor Turbocharger • • • • Turbocharger Clamp (at Exhaust • • Manifold) Turbocharger Gasket (to • Catalytic Converter) Turbocharger Gasket (to Exhaust • • Manifold) Turbocharger • • Vacuum Pump Turbocharger • • Vacuum Tank Turbocharger Wastegate Actuator • [Turbocharger Drive Motor]

15 Model: M2 Coupe M3 Sedan M5 Sedan M6 Convertible M4 Coupe M6 Gran Coupe M4 Convertible Coverage: 7 years 7years 7years 7years 70,000 miles 70,000 miles 70,000 miles 70,000 miles Valve Cover Gaskets [Gasket • • • • Set, Cylinder Head Cover] Valvetronic Actuator • • • • [Eccentric Shaft Actuator] VANOS VVT Actuator [Solenoid • Valve (SOLV)]

16 Tire Warranty Statement In case your vehicle will not be operated for several weeks, it is advisable to: Original equipment tires on new BMW vehicles consider using a proper trickle charger, are warranted by their respective manufacturer following the charger manufacturer’s as detailed in the applicable tire manufacturer’s instructions, to maintain the battery’s state of warranty statement. charge; or The CD ROM BMW provides in the vehicle’s consult your authorized BMW center or documents portfolio contains the warranty another qualified service center regarding statements for the following original equipment battery removal. Once removed, the battery tire manufacturers (as applicable to your vehicle): must be charged and stored in a cool, dry Bridgestone/Firestone place where it can be protected from freezing. Continental If the battery will be stored for over 3 months, it must be recharged every 3 months, or else it Goodyear/Dunlop will become damaged and useless. Hankook Michelin Please consult with your authorized BMW center or another qualified service center for further Pirelli guidance and information. The terms and conditions of the tire manufacturers’ warranties are independently Corrosion Protection determined by the tire manufacturers without Extensive corrosion protection measures input from BMW. We recommend either implemented by BMW now make it possible to contacting or visiting the specific tire offer a 12-year unlimited mileage anti-corrosion manufacturer’s website to ensure that you have warranty against rust perforation on your vehicle the most current tire warranty information that provided that the vehicle is properly maintained. applies to your tires. Information on proper maintenance is available in this Booklet and your vehicle’s Owner’s Manual. Should you have difficulty in obtaining the applicable warranty service from a tire The major degree of corrosion protection is due manufacturer, your authorized BMW center will to the electrophoretic dip painting process which assist you in resolving the situation. cathodically deposits paint particles on all body parts, attracting paint particles into the minutest Instructions for proper tire care and maintenance cavities or seams. Body parts are designed to are contained in the Wheels and Tires section of provide optimum corrosion protection. your vehicle’s Owner’s Manual. During manufacture, metal exterior body parts 12 Volt Battery Care receive an additional corrosion protection coat. Hood, trunk, doors and other body parts are Battery posts, terminals and related coated with PVC and sealed from the outside. accessories contain lead and lead All floor panels receive a resilient coating of PVC compounds; chemicals know to the State of for maximum protection against damage due to California to cause cancer. stones, etc. If your vehicle is driven only for short distances of Corrosion protection materials tested over many less than 10 miles over a prolonged period of years are applied to the surfaces of cavities and time, without an occasional drive at highway to the entire underside of the vehicle during and speeds, the engine’s charging system will not after assembly. maintain the battery. Insufficient use of the vehicle could result in short-term starting For additional information on the 12-year problems and, in the long term, could damage unlimited mileage anti-corrosion warranty, see the battery. the section of this Booklet on page 4.

17 Restoring corrosion protection Gasoline Engines — Fuel Quality Please take care that anti-corrosion material is Use fuels advertised to have adequate replaced when your car is repaired after body or detergency and low alcohol (such as ethanol) chassis damage. content. Please refer to your Owner’s Manual for important information on the fuel recommended Underbody maintenance for use in your vehicle. Use of fuels with insufficient detergent and/or excess alcohol can The underbody has to be cleaned at least once a cause driveability problems that necessitate year, in Spring, with plain water in order to cleaning intake valves and fuel injection valves, remove mud, chemical sediments and other and, when applicable, adjusting the engine idle. deposits. If those materials are not removed, We recommend having this work performed by corrosion (rust) will occur on metal components. your authorized BMW center or another qualified service center, perhaps while regular Your authorized BMW center can do this maintenance is performed. Your authorized BMW anti-corrosion service for you. center can also recommend a gasoline additive Do not apply additional undercoating or that will provide sufficient detergency. This rust-proofing on or near the exhaust recommended, unscheduled maintenance, manifold, exhaust pipes, catalytic converter or heat which may be necessitated by use of shields. During driving, the substance used for inappropriate fuels, is not required in order to undercoating could overheat and cause a fire. maintain the emission warranty. It also is not covered by your vehicle’s warranty because no defect in material or workmanship or component failure is involved.

18 Notice The “National Traffic and Motor Vehicle Safety Act of 1966” requires manufacturers to be in a position to contact vehicle owners when a correction of a safety-related defect or noncompliance issue with an applicable federal motor vehicle safety standard becomes necessary. Please see the Correcting, Updating or Changing Vehicle-Related or Ownership Information section. Correcting, Updating or Changing Vehicle-Related or Ownership Information To enable BMW to contact you with important vehicle product and safety updates, including vehicles with expired warranty coverage, please update your vehicle-related or ownership information by either: Logging on at www.bmwusa.com to access your My BMW Account (create a new account as necessary) Contacting the BMW Customer Relations and Services Department at 1 800 831-1117 Completing and mailing the Information Change Card, located at the back of this Booklet Please have your vehicle’s 17-character Vehicle Identification Number (VIN) available. Exporting Your BMW Vehicle Your vehicle has been specifically adapted and designed to meet the particular operating conditions and homologation requirements in your country and continental region in order to deliver the full BMW driving pleasure while the vehicle is operated under those conditions. If you wish to operate your vehicle in another country or region, you may be required to adapt your vehicle to meet different prevailing operating conditions and homologation requirements. You should also be aware of any applicable warranty limitations or exclusions for such country or region. In such case, please contact the Customer Relations and Services Department for further information.

19 Customer Assistance Information BMW center. Please remember: the first step in resolving a complaint is to contact the authorized Your satisfaction with our product and the BMW center that performed the work on your services provided by authorized BMW centers is vehicle. They have the necessary equipment and of great importance to us. We take pride in our the personnel to achieve this goal. product, as does the authorized BMW center who services it. If you should ever have a We are confident that every effort will be made to question regarding your authorized BMW ensure your satisfaction. center’s service or your BMW’s performance, we recommend that you contact your authorized Customer Assistance — Notification BMW center. During a specific period (for example, the earlier When contacting an authorized BMW center, we of 12 months or 12,000 miles, though this period suggest that, depending upon the nature of your varies by state), some states require us or our contact, you discuss it with either the Sales, authorized BMW center, to repair in a reasonable Service, or Parts Manager. number of attempts, any defect or condition which substantially impairs the use, value, or As all matters are resolved at the authorized safety of a new vehicle sold, leased or registered BMW center level, it is important that they be in that state. given the opportunity to provide a solution. Should you feel that you were not provided with A reasonable number of attempts is generally the proper response, we urge you to contact the defined as (i) four or more attempts to repair the General Manager or authorized BMW Center same defect (the number of attempts vary by Operator. state) or (ii) the vehicle is out of service by reason Despite the best intentions of all parties, a of one or more repair(s) for more than a misunderstanding may occur between you and cumulative total of 30 days (this period varies by your authorized BMW center. Should this occur state), except for delays created by conditions and you require further assistance, please beyond our control. contact the BMW NA Customer Relations and If we are unable to correct a defect or condition Services Department at: covered by these statutes in a reasonable Telephone: 1 800 831-1117 number of attempts, we may be obligated either to replace the vehicle or reimburse the owner/ Email: [email protected] lessee in an amount equal to the purchase price Website: www.bmwusa.com or lease payments paid by the owner/lessee, less the amount directly attributable to use of the When contacting us, we ask that you provide the vehicle by the owner/lessee. following information: Your name, address and telephone number You should send written notification directly Vehicle Identification Number (last seven to BMW of North America, LLC of the digits) existence of an alleged defect. Send written communication to the Customer Relations Vehicle delivery date and Services Department address listed Vehicle mileage below. Selling authorized BMW center’s name BMW of North America, LLC Servicing authorized BMW center’s name Customer Relations and Services Department Description of the problem P.O. Box 1227 Westwood, NJ 07675-1227 A BMW NA Customer Relations and Services Representative will carefully review all the facts Telephone: 1 800 831-1117 involved and let you know what further action will be taken in conjunction with your authorized Email: [email protected]

20 IMPORTANT: IF THIS VEHICLE HAS A DEFECT 4. If the same defect substantially continues to THAT SUBSTANTIALLY AFFECTS ITS USE, exist after the manufacturer has had the last VALUE OR SECURITY, OR THAT MAY CAUSE opportunity to repair or correct the defect, DEATH OR SERIOUS BODILY INJURY IF you may file a claim for compensation under DRIVEN, AND WAS PURCHASED, LEASED OR the New Jersey lemon law. REGISTERED IN NEW JERSEY, YOU MAY HAVE THE RIGHT UNDER THE LEMON LAW IN THE FOR COMPLETE INFORMATION ABOUT YOUR STATE OF NEW JERSEY TO A REFUND OF RIGHTS AND RESOURCES UNDER THIS LAW, THE PRICE OF PURCHASE OR TO YOUR INCLUDING THE MANUFACTURER’S LEASE PAYMENTS. ADDRESS FOR NOTIFICATION OF THE DEFECT, PLEASE CONTACT: NEW JERSEY Here is a summary of your rights: DEPARTMENT OF LAW AND PUBLIC SAFETY, DIVISION OF CONSUMER AFFAIRS, LEMON 1. To qualify for compensation under the New LAW UNIT, POST OFFICE BOX 45026, Jersey lemon law, you must give the NEWARK, NEW JERSEY 07101, PHONE manufacturer or your dealer opportunity to NUMBER: 1 973 504-6226. repair or correct the defect of the vehicle IMPORTANTE: SI EL VEHÍCULO TIENE UN within the terms of protection under the DEFECTO QUE AFECTE DE MANERA lemon law, which are the first 24,000 miles of SUSTANCIAL SU USO, VALOR O SEGURIDAD, operation or two years after the date of O QUE PUEDA CAUSAR LA MUERTE O original date of delivery or whichever comes LESIONES CORPORALES GRAVES SI SE first. MANEJA, Y SE COMPRÓ, ARRENDÓ O REGISTRÓ EN NUEVA JERSEY, PUEDE TENER 2. If the manufacturer or your dealer cannot fix DERECHO EN LOS TÉRMINOS DE LA LEY or correct the defect within a reasonable SOBRE DEFECTOS CONOCIDA COMO amount time, you may have the right to return LEMON LAW DELESTADODENUEVA the vehicle and receive a full refund, less a JERSEY A UN REEMBOLSO DEL PRECIO DE discount for the use of the vehicle. COMPRA O DEL PAGO DEL ARRENDAMIENTO. 3. If it is assumed that the manufacturer or your Aquí le damos un sumario de sus derechos: dealer cannot repair or correct the defect and if the same defect continues to substantially 1. Para tener derecho a una indemnizacinen exist after that the manufacturer has received los términos de la Lemon Law de Nueva a notice of the defect, sent by certified mail Jersey, debe dar el fabricante o a su with return receipt, and has had a final concesionaria la oportunidad de reparar o chance to correct the defect or condition corregir el defecto del vehículo dentro de los within 10 days of receiving the notice. This plazos de proteccin que establece esta ley, notice must be received by the manufacturer que son las primeras 24,000 millas de within the terms of protection and can only operacin o dos aos a partir de la fecha de be given after (i) the manufacturer or your entrega original, lo que ocurra primero. dealer has attempted two or more times to 2. Si el fabricante o su concesionaria no pueden correct the defect; (ii) the manufacturer or arreglar o corregir el defecto en un plazo your dealer has attempted, at least once, to razonable, puede tener derecho a devolver el correct the defect if the defect is one which vehículo y recibir un reembolso íntegro, can cause death or serious bodily injury if the menos un descuento por el uso del vehículo. vehicle is operated; or (iii) the vehicle has been out of service for repairs by a total of 20 calendar days accumulation or more, or in the case of a rolling motorized house (motorhome) 45 days or more.

21 3. Se da por sentado que el fabricante o su BBB Auto Line concesionaria no pueden reparar o corregir el defecto si el mismo defecto contina If your concern is still not resolved to your existiendo de manera sustancial después de satisfaction, BMW NA offers additional assistance through BBB AUTO LINE in que el fabricante ha recibido una notificacin ARKANSAS, CALIFORNIA, GEORGIA, IDAHO, del defecto enviada por correo certificado IOWA, KENTUCKY, MARYLAND, con acuse de recibo, y ha tenido un ltima MASSACHUSETTS, MINNESOTA, oportunidad de corregir el defecto o PENNSYLVANIA, and VIRGINIA. BBB AUTO problema en los 10 días posteriores a la LINE is a dispute resolution program recepcin de la notificacin. Esta notificacin administered by the Council of Better Business debe ser recibida por el fabricante dentro de Bureaus. BBB AUTO LINE resolves disputes los plazos de proteccinyslo se puede dar through mediation or arbitration. Mediation is an después de que (i) el fabricante o su informal proceeding whereby a neutral third party concesionaria han intentado dos o más (mediator) helps the parties to find an acceptable resolution. Arbitration is also an informal veces corregir el defecto, (ii) el fabricante o proceeding in which an impartial third party su concesionaria han intentado, al menos renders a decision after a hearing at which both una vez, corregir el defecto si este puede parties have an opportunity to be heard. You can causar la muerte o lesiones corporales select mediation or arbitration or both. graves si se maneja el vehículo, o (iii) el vehículo ha estado fuera de servicio por The program is free of charge to you, the consumer, but there are some minimum reparaciones un total de 20 días calendario o requirements for participation in the program. más, oenelcasodeuna casarodante Please contact BBB AUTO LINE at the address motorizada (casa rodante), 45 días o más. or phone number listed below for more details: 4. Si el mismo defecto sigue existiendo de BBB AUTO LINE manera sustancial después de que el 3033 Wilson Boulevard, Suite 600 fabricante ha tenido la ltima oportunidad de Arlington, VA 22201 reparar o corregir dicho defecto, puede 1 800 955-5100 presentar una reclamacin de indemnizacin If you wish to use the program and you qualify for en los términos de la Lemon Law de Nueva participation, you will be required to provide the Jersey. following information: SI DESEA MÁS INFORMACIÓNACERCADE Your name and address SUS DERECHOS Y RECURSOS EN LOS The Vehicle Identification Number (VIN) TÉRMINOS DE ESTA LEY, INCLUIDA LA The make, model and year of your vehicle DIRECCIÓN DEL FABRICANTE PARA NOTIFICACIONES DE DEFECTOS, ESTOS A description of the problem with your vehicle SON LOS DATOS DE CONTACTO: NEW BBB AUTO LINE will also ask you for other JERSEY DEPARTAMENT OF LAW AND PUBLIC information that may help resolve your concerns, SAFETY, DIVISION OF CONSUMER AFFAIRS, such as the purchase price of your vehicle, any LEMON LAW UNIT, POST OFFICE BOX 45026, mileage at the time of purchase, the current NEWARK, NEW JERSEY 07101, mileage, and copies of repair orders. TELÉFONO: 1 973 504-6226.

22 BBB AUTO LINE will notify you when your claim 4. In order to file a claim with BBB AUTO LINE, has been filed. If you decide to arbitrate, you may you will have to provide your name and attend the hearing in person or by telephone. You address, the brand name and Vehicle may bring witnesses and give supporting Identification Number (VIN) of your vehicle, evidence. You may also submit your claim in and a statement of the nature of your writing and ask for a decision on the documents problem or complaint. You will also be asked you submit, without attending a hearing. BBB AUTO LINE will usually render a decision within to provide: the approximate date of your 40 days from the time you file your complaint. acquisition of the vehicle, the vehicle’s The decision is binding on BMW NA if you current mileage, the approximate date and decide to accept it. BMW NA must comply with mileage at the time any problem(s) were first the decision within the time frame specified by brought to the attention of BMW NA or one of the arbitrator. our dealers, and a statement of the relief you Important: You must use BBB AUTO LINE are seeking. There is no charge to the before asserting in court any rights or remedies customer in bringing this claim. created by the Magnuson Moss Warranty Act, 5. BBB AUTO LINE staff may try to help resolve (The Act) 15 U.S.C. Sec. 2301, et seq. You may your dispute through mediation. If mediation alsoberequiredtouse BBB AUTOLINE before seeking remedies under your state’s Lemon Law. is not successful, or if you do not wish to If you choose to seek redress by pursuing rights participate in mediation, claims within the and remedies not created by Title 1 of Magnuson program’s jurisdiction may be presented to Moss Warranty Act, prior resort to the BBB an arbitrator at an informal hearing. The AUTO LINE is not required by any provision of arbitrator’s decision should ordinarily be the Act. issued within 40 days from the time your complaint is filed; there may be a delay of California Residents 7 days if you did not first contact BMW NA about your problem, or a delay of up to 1. BMW OF NORTH AMERICA, LLC (BMW NA) 30 days if the arbitrator requests an participates in BBB AUTO LINE, a mediation/ inspection/report by an impartial technical arbitration program administered by the expert or further investigation and report by Council of Better Business Bureaus [3033 BBB AUTO LINE. Wilson Boulevard, Arlington, Virginia 22201] through local Better Business Bureaus. The 6. You are required to use BBB AUTO LINE Arbitration Certification Program of the before asserting in court any rights or California Department of Consumer Affairs remedies conferred by California Civil Code has certified BBB AUTO LINE and BMW. Section 1793.22. You are not required to use BBB AUTO LINE before pursuing rights and 2. If you have a problem arising under a remedies under any other state or federal law. BMW NA written warranty, we encourage you You are also required to use BBB AUTO LINE to bring it to our attention. If we are unable to before exercising rights or seeking remedies resolve it, you may file a claim with BBB created by Title I of the Magnuson-Moss AUTO LINE. Claims must be filed with BBB Warranty Act, 15 U.S.C. sec. 2301 et seq. If AUTO LINE within six (6) months after the you choose to seek redress by pursuing expiration of the warranty. rights and remedies not created by California 3. To file a claim with BBB AUTO LINE, call Civil Code Section 1793.22 or Title I of the 1 800 955-5100. There is no charge for the Magnuson-Moss Warranty Act, resort to call. BBB AUTO LINE is not required by those statutes.

23 7. California Civil Code Section 1793.2(d) 8. The following remedies may be sought in requires that, if BMW NA or its representative BBB AUTO LINE: repairs, reimbursement for is unable to repair a new motor vehicle to money paid to repair a vehicle or other conform to the vehicle’s applicable express expenses incurred as a result of a vehicle warranty after a reasonable number of nonconformity, repurchase or replacement of attempts, BMW NA may be required to your vehicle and compensation for damages replace or repurchase the vehicle. California and remedies available under BMW NA’s Civil Code Section 1793.22(b) creates a written warranty or applicable law. presumption that BMW NA has had a reasonable number of attempts to conform 9. The following remedies may not be sought in the vehicle to its applicable express BBB AUTO LINE: punitive or multiple warranties if, within 18 months from delivery damages, attorney’s fees, or consequential to the buyer or 18,000 miles on the vehicle’s damages other than as provided in California odometer, whichever occurs first, one or Civil Code Section 1794(a) and (b). more of the following occurs: 10. You may reject the decision issued by a BBB • The same nonconformity [a failure to AUTO LINE arbitrator. If you reject the conform to the written warranty that decision, you will be free to pursue further substantially impairs the use, value or safety legal action. The arbitrator’s decision and of the vehicle] results in a condition that is any findings will be admissible in a court likely to cause death or serious bodily injury if the vehicle is driven AND the action. nonconformity has been subject to repair 11. If you accept the arbitrator’s decision, two or more times by BMW NA or its agents BMW NA will be bound by the decision, and AND the buyer or lessee has directly will comply with the decision within a notified BMW NA of the need for the repair reasonable time not to exceed 30 days after of the nonconformity; OR we receive notice of your acceptance of the • The same nonconformity has been subject decision. to repair 4 or more times by BMW NA or its agents AND the buyer has notified BMW NA 12. Please call BBB AUTO LINE at of the need for the repair of the 1 800 955-5100 for further details about the nonconformity; OR program. • The vehicle is out of service by reason of IDAHO Residents IMPORTANT: IF THIS repair of nonconformities by BMW NA or its VEHICLE IS DEFECTIVE, YOU MAY BE agents for a cumulative total of more than ENTITLED UNDER THE STATE’S LEMON LAW 30 calendar days after delivery of the vehicle TO REPLACEMENT OF IT OR A REFUND OF to the buyer. ITS PURCHASE PRICE OR YOUR LEASE NOTICE TO BMW NA AS REQUIRED ABOVE PAYMENTS. HOWEVER, TO BE ENTITLED TO SHALL BE SENT TO THE FOLLOWING REFUND OR REPLACEMENT, YOU MUST ADDRESS: FIRST NOTIFY THE MANUFACTURER, ITS BMW of North America, LLC AGENT, OR ITS AUTHORIZED DEALER OF Customer Relations and Services Department THE PROBLEM IN WRITING AND GIVE THEM P.O. Box 1227 AN OPPORTUNITY TO REPAIR THE VEHICLE. Westwood, NJ 07675-1227 YOU ALSO HAVE A RIGHT TO SUBMIT YOUR 1 800 831-1117 CASE TO THE CONSUMER ARBITRATION [email protected] PROGRAM WHICH THE MANUFACTURER MUST OFFER IN THIS STATE.

24 Special Programs A new BMW automobile, purchased under the BMW NA European Delivery Plan; OR SOMETIMES BMW OF NORTH AMERICA, LLC (BMW NA) OFFERS A SPECIAL A new, U.S. version, BMW automobile ADJUSTMENT PROGRAM TO PAY ALL OR purchased under the Diplomatic or Military PART OF THE COST OF CERTAIN REPAIRS Sales programs, operated in any of the BEYOND THE TERMS OF THE WARRANTY. 50 states, Canada and Puerto Rico. CHECK WITH YOUR AUTHORIZED BMW CENTER TO DETERMINE WHETHER ANY The vehicle itself is covered when driven by any ADJUSTMENT PROGRAM IS APPLICABLE authorized driver. TO YOUR MOTOR VEHICLE. Protection as determined by the vehicle’s original BMW Roadside Assistance in-service date: New BMWs — Protection is provided for The BMW Roadside Assistance Program 4 years/unlimited miles. reflects BMW’s commitment to your Certified Pre-Owned BMWs — 5 years or 6 years complete satisfaction with the BMW (as applicable)/unlimited miles. ownership experience. It’s available for U.S. version BMWs in all NOTE: This protection does not affect the new 50 states, Canada, and Puerto Rico 24 hours a vehicle limited warranty coverage, which remains day, 365 days a year. at 4 years/50,000 miles, or the applicable Certified Pre-Owned BMW time and mileage It’s a valuable benefit provided to you at no coverage. additional cost. (Subject to certain limitations and exclusions noted on page 27.) Getting Started The BMW Roadside Assistance Program is not a warranty and does not affect your rights under For your convenience, a decal showing Roadside the New Vehicle Limited Warranty. Assistance information has been affixed on the driver’s side of the windshield and in the rear Services provided by a third-party business compartment area. partner. Calling For Assistance BMW Roadside Assistance Smartphone Application The toll-free BMW Roadside Assistance number (1 800 332-4269) is answered by a BMW The free BMW Roadside Assistance Smartphone Roadside Assistance service representative. In App dispatches fast, reliable service to your order for you to receive quick and reliable BMW. For more details and to download the App services, it is essential that you provide detailed for your iPhone® or Android™ Smartphone, visit and accurate information to the service https://www.roadsidemobile.com/BMW representative. Be prepared to give: Owner’s Eligibility Your name. You are covered if your vehicle is: Your complete Vehicle Identification Number A new BMW automobile, distributed by (found on your vehicle registration, or on the BMW NA, and purchased at an authorized bottom driver’s side of your windshield). BMW center; OR Model description of your vehicle. License plate number of your vehicle. Vehicle location (including nearby crossroads/ intersections, highway mile markers, street numbers, landmarks, etc.).

25 Location you are calling from (including a On-Site Assistance telephone number where you can be reached). On-site service for vehicle disablements, such as If you are calling from a public phone, wait flat tires, dead batteries, and out of fuel there for the return call. Do not leave this conditions, is provided up to a maximum of location without informing the Roadside $100.00 per incident by BMW Roadside Assistance service representative. Assistance. A description of your vehicle’s problem. The cost for parts and fuel, when used on-site, is Specific and accurate information will enable the responsibility of the owner/driver. The New the Roadside Assistance service Vehicle Limited Warranty does not cover any of representative to provide the proper help. the above on-site services. Note: If you are using the free BMW Roadside Assistance Smartphone App, the information Lock-Out above is not required. Your BMW is equipped with an advanced entry Emergency Valet Service. Should there be a system, which cannot be bypassed by traditional need beyond BMW Roadside Assistance, locksmith methods without significant damage to Emergency Valet service will provide a personal your vehicle. However, in the event that you find assistant who will help in every way to get you to yourself locked out, a simple telephone call to your final destination. Emergency Valet service Roadside Assistance will help you get back on will help you locate a rental car or taxi agency, the road. A representative will help you find hotel or even help procure airline reservations. In transportation or arrange towing service to the the event of an emergency, this service will assist nearest authorized BMW center. Related towing you in getting information out to the proper party, costs will be compensated up to $100.00 per whether it is business or personal. If we are incident. You, or the person driving your vehicle, unable to contact one of your party, the message are responsible for any expenses related to relay service will document the information, and replacement keys. will make reasonable efforts to deliver the message to the message recipient. Towing Service Personal Trip Routing. Leave the planning to In the event of a mechanical breakdown normally us. Simply give one of our Roadside Assistance covered under the New Vehicle Limited Warranty, service representatives a call, and we will provide your vehicle will be transported (at no cost) to the you with a detailed, easy-to-read, computerized nearest authorized BMW center. Towing to the trip itinerary and companion map package. nearest authorized BMW center is also covered Please allow up to two weeks to process your in the event of an accident or collision. request. If a breakdown occurs after normal business Services hours, your vehicle will be transported to a secure location and transported to the nearest From the information you provide, the BMW authorized BMW center on the next business Roadside Assistance service representative will day. determine the type of help required. If you request that the vehicle be taken to a location other than the nearest authorized BMW Dispatch Service center, any additional expense will be your responsibility. A service provider will be dispatched to the site of your disabled vehicle. However, you may request (at no cost) to be taken to a different authorized BMW center as long as it is within 50 additional miles of the “nearest” authorized BMW center.

26 Towing requests for vehicles disabled because of Car Rental Discounts casualty, fire, act of God, or violation of law (federal, state or local) are provided at the Discounts are available from several car rental expense of the owner/driver. companies. Benefits may vary with each company and location, and are subject to change If it is necessary for you to have your vehicle without notice. towed through your own arrangements, you Simply use the following information to receive must contact BMW Roadside Assistance for your discount: prior authorization and instructions on claim procedures. All claims must be submitted within Avis®: sixty (60) days of the disablement or occurrence, Discount Code: B769775 accompanied by the original receipts. Claims 1 800 331-1212 received after that time period may be Budget®: dishonored and are subject to the full discretion Discount Code: T464331 of BMW Roadside Assistance. If BMW Roadside 1 800 527-0700 Assistance is not contacted for “prior” authorization, the maximum coverage for towing Enterprise®: is $100.00. Discount Code: NA24109 1 800 RENT-A-CAR Sign-and-Drive Hertz®: Discount Code: CDP#1646338 Typically, if you are within the terms of your 1 888 204-0234 warranty, the services you receive under the BMW Roadside Assistance program will not Exclusions require payment. In most cases, you will simply sign a receipt from the provider of services. Specifically excluded from coverage are: Fines, taxes, or impound towing fees caused Trip Interruption Benefits by a violation of local or state law. Trip interruption benefits are provided for Expenses related to extreme adverse weather mechanical breakdowns as follows: conditions including, but not limited to, floods, Breakdowns that are warranty related; and hurricanes and tornadoes (removal from water, snow, ice, etc.). Must occur in excess of 100 miles from the driver’s primary residence; and Expenses for the removal of snow tires and mounting or removal of snow chains. Repairs cannot be completed during normal business hours on the same day of breakdown. Reimbursements will be made for meals, lodging, car rentals, and alternate transportation to bring the driver and the BMW automobile together after the vehicle has been repaired by an authorized BMW center. Original receipts must accompany all reimbursement requests. Trip interruption coverage is limited to $1,000.00 per incident, for a maximum of five days per incident. Always contact BMW Roadside Assistance for trip interruption benefits. They will assist in making all the necessary arrangements.

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30 Owner/Driver Information: