To, REQUEST FOR QUOTATION M/s. BPCL ESTIMATE Collective RFQ Number/ Purchase Group . - 400038. 1000272015 / M04-IS DEPT SEWREE Ph:,Fax:. Contact person/Telephone Vendor Code:300648 SAWANT SHYAM SAMBHAJI/022-24176396 Fax : - Email:[email protected] Our ref.: RFQ No/Date: 6001009593 / 12.01.2017 Quotation Due Date/Time:27.01.2017/15:00:00

Material/Services required at: M/s. Bharat Corporation Ltd. Integrated Data Centre, NOIDA Greater NOIDA Noida ______India Dear Sir / Madam,

1. This is an e-tender, for limited vendors and only those vendors, whose names are inserted in the e-tender, can submit their bids through e-platform.

2. You are invited to submit your offer in two-part bid for Comprehensive Annual Maintenance Contract and Manpower for Electrical & BMS Operation of Integrated Data Centre (IDC) NOIDA for a period of 3 years.

3. Please visit the website https://bpcleproc.in for participating in the tender and submitting your bid online.

4. Bids submitted after the due date and time of closing of tender or not in the prescribed format is liable to be rejected. BPCL does not take any responsibility for any delay in submission of online bid due to connectivity problem or non-availability of site and/or receipt of instrument to be submitted in physical form due to postal delay. No claims on this account shall be entertained.

I. GENERAL INSTRUCTIONS TO TENDERERS FOR E-TENDERING:

a. Interested parties may download the tender from BPCL website http://www.bharatpetroleum.in (or) from the e-tendering website https://bpcleproc.in and participate in the tender as per the instructions given herein, on or before the due date and time of the tender. The tender available on the BPCL website can be downloaded for reading purpose only. For participation in the tender, please fill up the tender online on the e-tender system available on https://bpcleproc.in.

b. For registration on the e-tender site https://bpcleporc.in, you need to download the User Instruction Manual from the site and read it. They shall have to select "Enrollment" and complete the "Supplier Registration Form" by filling in all the information correctly. Kindly remember the login id, password entered therein. After you complete this process, system will generate an e-mail wherein a system generated "Challenge Phrase" will be

Page 1 of 16 Vendor Sign & Stamp For Corporation Ltd. RFQ Number :6001009593 Date : 12.01.2017 To:M/s. BPCL ESTIMATE MUMBAI - 400038 India (300648) mailed to you to complete balance registration process.

c. As a pre-requisite for participation in the tender, tenderers are required to obtain a valid Digital Certificate of Class IIB and above as per Indian IT Act from the licensed Certifying Authorities operating under the Root Certifying Authority of India (RCIA), Controller of Certifying Authorities (CCA). The cost of obtaining the digital certificate shall be borne by the tenderer.

d. In case any vendor so desires, he may contact our e-procurement service provider M/s. E-Procurement Technologies Ltd., Ahmedabad (Contact no. Tel: +91 79 4001 6816 | 6848 | 6844 | 6868 & Tel: +91 22 65354113 | 65595111) for obtaining the digital signature certificate.

e. Corrigendum/amendment, if any, shall be notified on the site https://bpcleproc.in. In case any corrigendum/amendment is issued after the submission of the bid, then such tenderers who have submitted their bids, shall be intimated about the corrigendum/amendment by a system-generated email. It shall be assumed that the information contained therein has been taken into account by the tenderer. They have the choice of making changes in their bid before the due date and time.

f. Price bid of only those vendors shall be opened whose Techno-Commercial bid is found to be acceptable to us.

g. Tenderers are required to complete the following process online on or before the due date/time of closing of the tender:

- Technical Bid - Priced bid

h. Directions for submitting online offers, electronically, against e-procurement tenders directly through internet:

(i) Vendors are advised to log on to the website (https://bpcleproc.in) and arrange to register themselves at the earliest, if not done earlier.

(ii) The system time (IST) that will be displayed on e-Procurement web page shall be the time considered for determining the expiry of due date and time of the tender and no other time shall be taken into cognizance.

(iii) Vendors are advised in their own interest to ensure that their bids are submitted in e-Procurement system well before the closing date and time of bid. If the vendor intends to change/revise the bid already submitted, they shall have to withdraw their bid already submitted, change / revise the bid and submit once again. In case vendor is not able to complete the submission of the changed/revised bid within due date & time, the system would consider it as no bid has been received from the vendor against the tender and consequently the vendor will be out of contention. The process of change / revise may do so any number of times till the due date and time of submission Page 2 of 16 Vendor Sign & Stamp For Bharat Petroleum Corporation Ltd. RFQ Number :6001009593 Date : 12.01.2017 To:M/s. BPCL ESTIMATE MUMBAI - 400038 India (300648) deadline. However, no bid can be modified after the deadline for submission of bids.

(iv) Once the entire process of submission of online bid is complete, they will get an auto mail from the system stating you have successfully submitted your bid in the following tender with tender details.

(v) Bids / Offers shall not be permitted in e-procurement system after the due date / time of tender. Hence, no bid can be submitted after the due date and time of submission has elapsed.

(vi) No manual bids/offers along with electronic bids/offers shall be permitted.

i. For tenders whose estimated procurement value is more than Rs. 10 lakhs, vendors can see the rates quoted by all the participating bidders once the price bids are opened. For this purpose, vendors shall have to log in to the portal under their user ID and password, click on the "dash board" link against that tender and choose the "Results" tab.

j. No responsibility will be taken by BPCL and/or the e-procurement service provider for any delay due to connectivity and availability of website. They shall not have any liability to vendors for any interruption or delay in access to the site irrespective of the cause. It is advisable that vendors who are not well conversant with e-tendering procedures, start filling up the tenders much before the due date /time so that there is sufficient time available with him/her to acquaint with all the steps and seek help if they so require. Even for those who are conversant with this type of e-tendering, it is suggested to complete all the activities ahead of time. It should be noted that the individual bid becomes viewable only after the opening of the bid on/after the due date and time. Please be reassured that your bid will be viewable only to you and nobody else till the due date/ time of the tender opening. The non availability of viewing before due date and time is true for e-tendering service provider as well as BPCL officials.

k. BPCL and/or the e-procurement service provider shall not be responsible for any direct or indirect loss or damages and or consequential damages, arising out of the bidding process including but not limited to systems problems, inability to use the system, loss of electronic information etc.

In case of any clarification pertaining to e-procurement process, the vendor may contact the following agencies / personnel:

1. For system related issues : M/s. E-Procurement Technologies Ltd at contact no. Tel: +91 22 65354113 | 65595111 & Tel: +91 79 4001 6816 | 6848 | 6844 | 6868) followed with an e-mail to id [email protected].

2. For tender related queries:

Page 3 of 16 Vendor Sign & Stamp For Bharat Petroleum Corporation Ltd. RFQ Number :6001009593 Date : 12.01.2017 To:M/s. BPCL ESTIMATE MUMBAI - 400038 India (300648) a. Mr. Shyam Sawant of BPCL at contact no. 022-22714242 followed with an email to ID:[email protected]

b. Mr. Milind Mangalgiri of BPCL at contact no. 022-22713754 /22714214 followed with an email to ID [email protected]

3. For Technical related queries and visit to IDC Greater NOIDA

a. Mr.Rajesh Kumar Manager(IDC INFRA)of BPCL at contact no. 0120-2354230, Mobile No.9250911463 followed with email ID [email protected]

b. Site Address Bharat Petroleum Corporation Ltd Bharat Petroleum Corporate R&D Center IDC, Plot No. 2A, Udyog Kendra, Surajpur Greater NOIDA, UP - 201308

II. Submission of Bids

Bid should be submitted online through bpcl.eproc.in in two-part bid i.e. Technical Bid & Commercial Bid.

TECHNICAL BID (on line submission) following documents to be uploaded.

- Acceptance of Terms & conditions in CRFQ 1000272015 and Annexure. _ Uploading IP document duly signed & stamped by authorized signatory.

- Deviation if any or NIL Deviation statement.

PRICE BID (on line submission)

i. Price Bid

III. TERMS & CONDITIONS OF TENDER:

1. In case tenderers are not registered with BPCL, they shall submit an interest free Earnest Money Deposit (EMD) of Rs. 1.00 lakh (Rupees one lakh only) by crossed account payee Demand draft drawn on any nationalized/scheduled bank in favour of "Bharat Petroleum Corporation Ltd." payable at Mumbai.

2. The said EMD of Rs. 1.00 lakh (Rupees one lakh only) to be submitted in our office at the following address before due date and time the technical bid opening.

Mr. Milind Mangalgiri IIS Department, 2nd floor, Bharat Bhavan II, 4 & 6 Currimbhoy Road, Ballard Estate, Mumbai _ 400001 Page 4 of 16 Vendor Sign & Stamp For Bharat Petroleum Corporation Ltd. RFQ Number :6001009593 Date : 12.01.2017 To:M/s. BPCL ESTIMATE MUMBAI - 400038 India (300648)

3. EMD of the unsuccessful bidder will be returned within due course after the evaluation of the price bid.

4. EMD of the successful bidder will be returned only after the registration process is completed by BPCL, if applicable.

5. INTEGRITY PACT

i) Bidder's failure to upload the scanned copy of IP (Integrity Pact) duly signed and witnessed shall result in the bid not being considered for further evaluation.

ii) If the Bidder has been disqualified from the tender process prior to the award of the contract in accordance with the provisions of the Integrity pact, BPCL shall be entitled to demand and recover from Bidder Liquidated Damages amount by forfeiting the EMD/Bid Security as per provisions of the Integrity Pact.

iii) If the contract has been terminated according to the provisions of the Integrity Pact, or if BPCL is entitled to terminate the contract according to the provisions of the Integrity Pact, BPCL shall be entitled to demand and recover from Contractor Liquidated Damages amount by forfeiting the Security Deposit/ Performance Bank Guarantee as per provisions of the Integrity Pact.

iv) Bidders may raise disputes/complaints if any, with the nominated Independent External Monitor.

v) Names/addressed/contact numbers of Independent External Monitors appointed to oversee implementation is as follows:

Shri A-1/8 Safdarjung Enclave, New Delhi - 110029 emailid - [email protected] ______Mob. 09871920282. Item Material Qty Unit Unit Basic Rate ______Description Delivery date (in Figures) ______00010 Comp. AMC for Comfor ACs 15.02.2020 The item 00010 covers the following services: 10 9007890 3 YR PMT . SUPPORT Facility Management (Years)

AMC of all IT related infrastructure and services / vendor management under Facility Management. ______Comprehensive AMC for Comfort AC for 3 years. 1. Carrier Comfort AC - Qty-1

Page 5 of 16 Vendor Sign & Stamp For Bharat Petroleum Corporation Ltd. RFQ Number :6001009593 Date : 12.01.2017 To:M/s. BPCL ESTIMATE MUMBAI - 400038 India (300648) Item Material Qty Unit Unit Basic Rate ______Description Delivery date (in Figures) 2. Comfort AC - Qty-2 ______Scope of Work enclosed as per Annexure.

Service Item 10: Unit basic rate in words ______

______Service Tax%______VAT%______CST%______00020 Comp. AMC for Preciscon ACs 15.02.2020 The item 00020 covers the following services: 10 9007890 3 YR PMT . SUPPORT Facility Management (Years)

AMC of all IT related infrastructure and services / vendor management under Facility Management. ______Comprehensive AMC for Precision AC (Make Emerson) for 3 years. Precision AC ______Qty - 9. Bill of Material (BOM) and Scope of Work enclosed as per Annexure

Service Item 10: Unit basic rate in words ______

______Service Tax%______VAT%______CST%______00030 Comp. AMC for UPSs 15.02.2020 The item 00030 covers the following services: 10 9007890 3 YR PMT . SUPPORT Facility Management (Years)

AMC of all IT related infrastructure and services / vendor management under Facility Management. ______Comprehensive AMC for DB Power/Emerson make 5 Nos. of UPS for a period of 3 ______years. Bill of Material (BOM) and Scope of Work enclosed as per Annexure

Service Item 10: Unit basic rate in words ______

Page 6 of 16 Vendor Sign & Stamp For Bharat Petroleum Corporation Ltd. RFQ Number :6001009593 Date : 12.01.2017 To:M/s. BPCL ESTIMATE MUMBAI - 400038 India (300648) Item Material Qty Unit Unit Basic Rate ______Description Delivery date (in Figures)

______Service Tax%______VAT%______CST%______00040 Comp. AMC for DG-1 New 15.02.2020 The item 00040 covers the following services: 10 9007890 2 YR PMT . SUPPORT Facility Management (Years)

AMC of all IT related infrastructure and services / vendor management under Facility Management. ______Comprehensive AMC of 1 no. 500KVA DG Set for a period of 2 years (w.e.f. 16.02.2018 - 15.02.2020). Bill of Material (BOM) and Scope of Work enclosed as ______per Annexure

Service Item 10: Unit basic rate in words ______

______Service Tax%______VAT%______CST%______00050 Comp. AMC for DG-2 New 15.02.2020 The item 00050 covers the following services: 10 9007890 1 YR PMT . SUPPORT Facility Management (Years)

AMC of all IT related infrastructure and services / vendor management under Facility Management. ______Comprehensive AMC of 1 no. newly installed 500 KVA DG set for a period of 1 year (w.e.f. 16.02.2019 to 15.02.2020). Bill of Material (BOM) and Scope of ______Work enclosed as per Annexure

Service Item 10: Unit basic rate in words ______

______Service Tax%______VAT%______CST%______00060 Comp. AMC for Fire & Safety System 15.02.2020 The item 00060 covers the following services: 10 9007890 3 YR

Page 7 of 16 Vendor Sign & Stamp For Bharat Petroleum Corporation Ltd. RFQ Number :6001009593 Date : 12.01.2017 To:M/s. BPCL ESTIMATE MUMBAI - 400038 India (300648) Item Material Qty Unit Unit Basic Rate ______Description Delivery date (in Figures) PMT . SUPPORT Facility Management (Years)

AMC of all IT related infrastructure and services / vendor management under Facility Management. ______Comprehensive AMC for Fire Safety & Data Security systems for a period of 3 years.

FM200, VESDA, HSSD, Smoke Detectors, Fire Panels (11 VESDA Panels, 24 HSD, 11 VESDA Detectors).Bill of Material (BOM) and Scope of Work enclosed as per ______Annexure

Service Item 10: Unit basic rate in words ______

______Service Tax%______VAT%______CST%______00070 Comp AMC for DC Security & BMS 15.02.2020 The item 00070 covers the following services: 10 9007890 3 YR PMT . SUPPORT Facility Management (Years)

AMC of all IT related infrastructure and services / vendor management under Facility Management. ______Comprehensive AMC for Data Centre Sercurity and BMS for 3 yrs.

18 nos. CCTV, 18 nos. WLD, 100 nos. Rodent Repellents, 20 nos. Speakers, 3 nos. Air Curtains, Access Control, BMS and PA System ______Bill of Material (BOM) and Scope of Work enclosed as per Annexure

Service Item 10: Unit basic rate in words ______

______Service Tax%______VAT%______CST%______00080 Comp. AMC for Electrical LT system 15.02.2020 The item 00080 covers the following services: 10 9007890 3 YR PMT . SUPPORT Facility Management (Years)

Page 8 of 16 Vendor Sign & Stamp For Bharat Petroleum Corporation Ltd. RFQ Number :6001009593 Date : 12.01.2017 To:M/s. BPCL ESTIMATE MUMBAI - 400038 India (300648) Item Material Qty Unit Unit Basic Rate ______Description Delivery date (in Figures)

AMC of all IT related infrastructure and services / vendor management under Facility Management. ______Comprehensive AMC for Electrical Low Tension (LT) system for a period of 3 ______years. Bill of Material (BOM) and Scope of Work enclosed as per Annexure

Service Item 10: Unit basic rate in words ______

______Service Tax%______VAT%______CST%______00090 Non-Comp. AMC for Electrical HT system 15.02.2020 The item 00090 covers the following services: 10 9007890 3 YR PMT . SUPPORT Facility Management (Years)

AMC of all IT related infrastructure and services / vendor management under Facility Management. ______Non-Comprehensive AMC for Electrical High Tension (HT) with Transformer System for a period of 3 years. Bill of Material (BOM) and Scope of Work enclosed as ______per Annexure

Service Item 10: Unit basic rate in words ______

______Service Tax%______VAT%______CST%______00100 Data Centre Power Technician 15.02.2020 The item 00100 covers the following services: 10 9007935 36 MON MPW . Hire BMS Administrators-MON (Months)

BMS Administrators for Integrated Contact Centre, Greater Noida

Manage the BMS operations like monitoring of CCTV, Server room ACs, DG sets. Maintain the logs for the same and take action as per guidelines. ______Data Centrer Power Technician for Intergrated Data Centre Greater NOIDA.

Page 9 of 16 Vendor Sign & Stamp For Bharat Petroleum Corporation Ltd. RFQ Number :6001009593 Date : 12.01.2017 To:M/s. BPCL ESTIMATE MUMBAI - 400038 India (300648) Item Material Qty Unit Unit Basic Rate ______Description Delivery date (in Figures) DC Power technician for Intergrated Data Centre Greater NOIDA . Manage Electrical work, attend minor electrical fault, coordinate the service engineer, record mgmt, and mornitoring etc. for a period of 3 years. Bill of Material (BOM) and Scope of Work enclosed as per Annexure.

(Vendor to quote per month per staff rate for Line Item 100 in the price bid ______form of e-procurement)

Service Item 10: Unit basic rate in words ______

______Service Tax%______VAT%______CST%______00110 BMS Administrator for Dat Centre 15.02.2020 The item 00110 covers the following services: 10 9007935 36 MON MPW . Hire BMS Administrators-MON (Months)

BMS Administrators for Integrated Contact Centre, Greater Noida

Manage the BMS operations like monitoring of CCTV, Server room ACs, DG sets. Maintain the logs for the same and take action as per guidelines. ______Manpower (4 staff in shift) for managing Building Managerment System (BMS) Operation system for a period of 3 years. Bill of Material (BOM) and Scope of Work enclosed as per Annexure.

(Vendor to quote rate for all 4 staffs on Monthly basis for Line item 110 in ______the price bid form of e-procurement).

Service Item 10: Unit basic rate in words ______

______Service Tax%______VAT%______CST%______Grand Total (inclusive of all taxes, duties/charges etc) In figure: In Words :

______

Page 10 of 16 Vendor Sign & Stamp For Bharat Petroleum Corporation Ltd. RFQ Number :6001009593 Date : 12.01.2017 To:M/s. BPCL ESTIMATE MUMBAI - 400038 India (300648) ______TERMS & CONDITIONS

1.Pricing types 1. Validity of offer should be 90 days from the date of opening of technical bid.

2. Vendor has to quote per year rate for AMC for Line Item 10 to 90 in the price bid form of e-procurement.

3. Vendor has to quote per month per staff rate for Line Item 100 in the price bid form of e-procurement.

4. Vendor has to quote rate for all 4 staff on Monthly basis for Line item 110 in the price bid form of e-procurement.

5. The rates will be firm for the entire period of the contract.

6. Evaluation Criteria: The L1 (Lowest Quote) will be decided based on overall basis (Basic price + taxes).

2.Terms of delivery The Contract for AMC & Manpower for Electrical & BMS Operation at IDC shall be for 3 years w.e.f. 16.02.2017 to 15.02.2020. Line Item-wise breakup given below:

- Item 10, 20, 30 & 60 to 110 (16.02.2017 to 15.02.2020)3 yrs

- Item 40 - 16.02.2018 to 15.02.2020 (2 Yrs)

- Item 50 - 16.02.2019 to 15.02.2020 (1 Yrs)

- Purchase Order for the same will be issued on yearly basis.

Page 11 of 16 Vendor Sign & Stamp For Bharat Petroleum Corporation Ltd. RFQ Number :6001009593 Date : 12.01.2017 To:M/s. BPCL ESTIMATE MUMBAI - 400038 India (300648)

3.Terms of payment 1. Payment will be made quarterly basis and the successful Vendor will raise the bill on quarterly basis at the end of the quarter and payment will be made to the vendor on the basis of certification from BPCL Data Center in-charge, within 15 days after submission of bill along with supporting reports (service and monthly reports).

2. M/s BPCL will be deducting the mandatory deductions i.e. WCT, TDS etc. from the payments due to the contractor.

3. Variation in the rates for statutory levies/ taxes/ duties will be alllowed only on submission of documentary evidence from Govt. / statutory authorities and its acceptance by the BPCL.

4. Vendor will have to ensure that complete documents for payment are submitted.

5. Part payment will not be made other than payment terms mentioned in the inquiry.

6. No additional charges on account of transportation of men and material, lunch, tea, conveyance will be given.

7. Payment would be made through National Electronic Fund Transfer (NEFT). Hence, please ensure that bank details submitted by you is correct or submit the latest bank details in the format available with us.

4.Warranties Comprehensive AMC for all heads for 3 years.

Support : 24X7 all 365 days during the contract period Uptime : Party should ensure reliable service uptime level of minimum 99.5 % for all the systems.

For all heads Response time within 2 hrs Resolution time : within 6 hrs

Vendor should maintain an inventory of spare parts at site for critical systems to avoid any delay in maintenance of equipments.

Page 12 of 16 Vendor Sign & Stamp For Bharat Petroleum Corporation Ltd. RFQ Number :6001009593 Date : 12.01.2017 To:M/s. BPCL ESTIMATE MUMBAI - 400038 India (300648)

5.Penalty for breach of contract Comprehensive AMC for all heads for a period of 3 years

Support : 24X7 all 365 days coverage basis Preventive Maintenance - as per scope of work

For all heads Response time within 2 hrs Resolution time : within 6 hrs

Penalty for equipment AMC:

Any delay in response time beyond 2 hours and problem resolution time beyond 6 hours during AMC period shall attract Penalty @ Rs.500/- per day, per call (service) failure will be deducted from vendor's current/running bill, if any.

Penalty for Manpower:

In case of absenteeism of any staff deployed at site and no suitable replacement is provided, Non-adherence to punctuality in office timing, change of staff without BPCL’s consent for the purpose of this contract, then penalty of twice the cost incurred per person per day will be deducted from the payment to the successful vendor on pro-rata basis.

Notwithstanding anything contrary contained herein, the total penalties under the contract shall not exceed 10% of the Total PO Value.

Page 13 of 16 Vendor Sign & Stamp For Bharat Petroleum Corporation Ltd. RFQ Number :6001009593 Date : 12.01.2017 To:M/s. BPCL ESTIMATE MUMBAI - 400038 India (300648)

6.Other contractual stipulations Please refere detailed Scope of Work and General Terms & Conditions as enclosed as per Annexure.

1. The Vendor is required to execute the order as a turn-key project and BPCL shall not be responsible for any omission/deletion of any component and no additional cost shall be paid to vendor by BPCL towards the same. Such component / accessories shall be provided by Vendor at his cost.

2. The Service Level Agreement (SLA) must be supported by an excellent operational planning, support, procedures. Proposal of SLA should clearly have acceptance of all Terms & Conditions. SLA should be signed between the Vendor and BPCL within one month after issuing Purchase Order (PO) by mutual discussion. Vendor will prepare the SLA copy and will get it mutually signed on stamp paper as per standard practice.

3. BPCL reserve the right to terminate the contract/remove any item from this contract by giving notice of 1 month during the contract period of 3 years.

4. NDA Clause : Vendor has to sign the 'Non Disclosure Agreement(NDA)' on Rs. 100/- stamp paper (Non Judicial) from their competent authority as a compliance for the 'Non Disclosure Agreement' in line with BPCL's IS Security Policy(Soft copy of NDA has already been with you which was sent by us). Purchase orders will not be placed without entering into above NDA. If NDA has already been submitted, please ignore this clause.

5. Arbitration clause : In case of any dispute or differences arising under and out of, or in connection with the contract, shall be referred to the sole arbitration by an arbitrator appointed under the provision of Indian arbitration and reconciliation Act 1996 and subject to jurisdiction of courts in Mumbai only.

6. Limitation of liability will be restricted to Total Contract Value.

ALL ABOVE TERMS & CONDITIONS ARE ACCEPTABLE TO US. SIGNATURE & NAME OF THE PERSON COMPANY SEAL

Page 14 of 16 Vendor Sign & Stamp For Bharat Petroleum Corporation Ltd. To:M/s. BPCL ESTIMATE MUMBAI - 400038 India (300648)

______Important Notice ______Sr.No Description 001 Quotation received after due date will not be entertained

002 Your quotation must specify exact amount or percentage discount, Excise, S.T., Charges, Transport, Packing & forwarding, Octroi, etc. as applicable.

003 In case you are unable to quote, kindly send the quotation with a regret for our records. Non-receipt of a regret will adversely affect your vendor rating.

004 No quotation will be accepted without your rubber stamp and signature.

005 Your quotation must be strictly in enclosed envelope indicating Collective RFQ No., RFQ No. and due date.

006 For all future correspondences please mention the vendor code Collective RFQ Number & RFQ Number.

007 Retention Money 10 % shall stand deducted from each and every running bill submitted in the event of contract is awarded.

LIST OF ENCLOSURES

Page 15 of 16 Vendor Sign & Stamp For Bharat Petroleum Corporation Ltd. To:M/s. BPCL ESTIMATE MUMBAI - 400038 India (300648)

------Tear off Portion to be pasted on the envelope containing offer------______Collective RFQ No. : 1000272015

Our Reference: Due Date : 27.01.2017 RFQ No. : 6001009593 Due Time : 15:00:00 Subject:

To,

______Purchase Group : M04-IS DEPT SEWREE

Page 16 of 16 Vendor Sign & Stamp For Bharat Petroleum Corporation Ltd.

Annexure : Scope of Work (SOW)

Annual Maintenance Contract IDC Greater Noida

Document Title AMC of Data Center for Period 16 February 2017 – 15 February 2020 Document ID Document Type Scope of Work (SOW) Document Version Version Date Approved by Document Status © 2016 Bharat Petroleum Corporation Limited. Strictly private and confidential.

Table of Contents 1. SECTION -I: Statement of Work 1.1 Purpose of Tender 2. SECTION -II: Existing Infrastructure of Data Center 3. SECTION -III: 3.1 AMC Overview 4. SECTION -IV: Scope of work and General Terms and conditions 4.1 Scope of work 4.1.1 Comfort /Split Air Conditioning System 4.1.2 Precision Air Conditioning System 4.1.3 UPS 4.1.4 DG Sets 4.1.5 Fire & Safety System 4.1.6 Data Center Security and BMS System 4.1.7 Electrical LT System 4.1.8 Electrical HT System 4.1.9 Manpower 5. SECTION – V: SLA and Other Terms & Conditions 5.1 Service Level agreement 5.2 Other terms and conditions 6. Executive summary and write-up on the proposal

7. Deviations from Objectives

1. Section I - STATEMENT OF WORK

1.1 PURPOSE OF TENDER BPCL is issuing the current RFP to provide Manpower for managing Building Management System (BMS) & Annual maintenance contract (AMC) for supporting various utilities and infrastructure services 24x7x365 for state of art data center situated at Greater Noida. 2. Section II - EXISTING INFRASTRUCTURE OF DATA CENTER

SR.No Type Equipment Manufacturer Qty 1 IDC-Utilities Civil and Interior Multiple N.A

2 IDC-Utilities Comfort AC Carrier 1 3 IDC-Utilities Split AC Voltas 2 4 IDC-Utilities Precision AC Emerson 9 5 IDC-Utilities 200KVA UPS DB Power/ 4 Emerson 6 IDC-Utilities 15 KVA UPS Emerson 1 7 IDC-Utilities 500KVA Diesel and 2 Generator Jackson Cummins 8 IDC-Utilities Fire & Safety Multiple N.A

9 IDC-Utilities Data Center Security Multiple System 10 IDC-Utilities Low Tension (LT) Multiple N.A electrical System 11 IDC-Utilities High Tension (HT) Multiple N.A Electrical System with Transformer 12 IDC-Services BMS Manpower N.A 4 13 IDC-Services Data Center Power N.A 1 Technician / Team Lead

SECTION III

3.1 AMC Overview Integrated Data Centre (IDC), Greater Noida was designed and built by M/s IBM India Pvt. Ltd. in April, 2003 and is operational since then (Phase-I). As a part of expansion of IDC, a new server room was also designed and constructed by M/s IBM in March 2011. Since then the IDC is being supported by M/s IBM under the Annual Maintenance Contract (AMC) for both the phases. The Annual Maintenance Contract (AMC) of Data Center will get expired on 14th February 2017.

Hence, BPCL is looking for IDC AMC services & BMS manpower support for a period of 3 years as per details given below:

S.N Line item Make/Vendor Quantity AMC Type Duration 1 Comfort/ Split Air Carrier / Voltas 1+2 Comprehensive 3 Years Conditioning System 2 Precision Air Emerson 9 Comprehensive 3 Years Conditioning System 3 UPS Emerson /DB Power 4+1 Comprehensive 3 Years

4 DG Sets Cummins/Jackson 2 Comprehensive After Cummins Warranty Period expires 5 Fire & Safety Build.Tech Refer Comprehensive 3 Years section - IV

6 Data Center Misc Refer Comp-AMC: 3 Years Security and BMS section - CCTV, WLD, System IV Rodent Repellent,PA System, Air Curtains Access Control and BMS 7 Electrical LT NA NA Comprehensive 3 Years System 8 Electrical HT NA NA Non Comprehensive 3 Years System 9 Manpower NA NA 01 Staff as Power 3 Years Technician + 04 Staff as BMS team member

4. SECTION - IV: Scope of Work & General Terms & conditions

4.1 Scope of Work: Scope of work for utilities and equipments installed at IDC for subject AMC for 3 years is given as under:-

4.1.1 Comfort/ Split Air Conditioning System

4.1.1.1 Comfort Air Conditioning System Party should carry out comprehensive AMC & preventive maintenance of following systems on quarterly basis:

CAC of carrier make – 1 no. The preventive maintenance includes following:  Cleaning up of unit & Air filter.  Cleaning of cooling coil & condenser coil.  Checking of driver belt & replace if necessary.  Lubrication of bearings if necessary.  Checking up of operating of unit, controller & condenser.  Combing of fins of condenser & evaporate coil if necessary.  Measurement of current of all individual equipments.  Checking of all overload relay settings.  Checking of all electrical components for loose connections & tighten if necessary.  Checking of refrigeration piping of gas leakage.  Checking of pulleys, motor mounts, and condenser fan mounts etc.  Checking of panel insulation.  Submission of Call sheets & reports

4.1.1.2 Split Air Conditioning System Party should carry out comprehensive AMC & preventive maintenance of following systems on quarterly basis:

Split AC of Voltas make - 2 nos. The preventive maintenance includes following:  Cleaning up of unit & Air filter.  Cleaning of cooling coil & condenser coil.  Checking of driver belt & replace if necessary.  Lubrication of bearings if necessary.  Checking up of operating of unit, controller & condenser.  Combing of fins of condenser & evaporate coil if necessary.  Measurement of current of all individual equipments.  Checking of all overload relay settings.  Checking of all electrical components for loose connections & tighten if necessary.  Checking of refrigeration piping of gas leakage.  Checking of pulleys, motor mounts, and condenser fan mounts etc.  Checking of panel insulation.  Replacement / Repair of auto switch over device for 2 nos of Voltas Split ACs in case of any fault/ failure.  Submission of Call sheets & reports

4.1.2 Precision Air Conditioning System Party should carry out comprehensive AMC & preventive maintenance of following systems on quarterly basis: Precision AC (Emerson) – 17.5-19.5 TR – 07 nos Precision AC (Emerson) –10 TR – 02 nos

The preventive maintenance includes the following  Cleaning up of unit & Air filter  Cleaning of cooling coil and condenser coil  Cleaning of humidifier bottle and electrodes  Cleaning of water supply strainer and drain inside the machine  Checking of driver belt & replace if necessary  Lubrication of bearings if necessary  Checking up of operating of unit, controller and condenser  Combing of fins of condenser & evaporate coil if necessary  Measurement of current for all individual equipments  Checking of all overall relay settings  Checking of all electrical components for loose connections & lighting if necessary  Checking of refrigeration piping for gas leakage  Checking of pulleys, motor mounts, and condenser fan mounts etc  Checking of panel insulation  Checking of temperature readings  Checking of microprocessor controllers for operation  Submission of Call sheets & reports

4.1.3 UPS

Party should carry out comprehensive AMC & preventive maintenance of following systems on quarterly basis:

200 KVA DB power/Emerson UPS system: 04 nos 15 KVA DB power/Emerson UPS system: 01 nos

The preventive maintenance includes following  Checking of tightness of all power & control connections  Charger Setting  Inverter Setting  Rectifier setting  Battery bank health check including impedance check  Mode operation check  Check of all indications & cooling fans  Calibration/Settings of UPS parameters whenever required  Submission of Call sheets & reports  Vendor need to provide RCA and incident report within 72 hours in case of any unplanned availability failure of UPS.

4.1.4 DG Sets Party should carry out comprehensive AMC & preventive maintenance of following system on quarterly basis after completion of warranty period.

BPCL will inform start date of AMC 60 days in advance. 500 KVA Cummins/ Jakson/Sudhir DG sets: 02 nos.  Maintenance need to be carried by OEM approved vendors only.  Quarterly Preventive Maintenance visits per DG Set  Maintenance of DG Set will be carried out as per manufacturer’s standard practice  ‘B’ check at 275-300 Hours or 6 Months whichever earlier, vendor should replace filters, oil, coolant & other parts required at time of Preventive Maintenance  ‘C’ Check is at 1450-1500 Hours or 12 months whichever is earlier. Vendor should replace filters, oil, coolant & other parts required at time of Preventive Maintenance  To supply all maintenance consumables covered under the contract as detailed in scope of work for warranty and out of warranty Gen sets if asked by BPCL  Attend to all electrical and mechanical breakdowns.  Any repair job should be carried out without any additional cost to BPCL. Vendor/party should provide cost of excluded Items in advance (if any) and vendor should clearly mention all Exceptions and deviations.  Reference for any exceptions will be Tender document and not the industry practice.  Submission of Call sheets & reports

4.1.5 Fire & Safety

Party should carry out Comprehensive AMC & preventive maintenance of following system on quarterly basis

Very Early Smoke Detection Aspirators (VESDA) Highly Sensitive Smoke Detectors (HSSD) Fire Detectors & alarm systems – analog/digital Fire suppression systems as FM 200 with all fire panels

In addition, Vendor need to plan, conduct and document Mock Fire Drill once in six (6) month. Vendor also need Fire and Safety Training to all staff in every 6 months.

4.1.6 Data Center Security and BMS System Party should carry out Comprehensive AMC & preventive maintenance of following system on quarterly basis Comprehensive AMC of CCTV Rodent Repellants Air Curtains Public Address (PA) System Water Leakage Detection System (WLD) Lighting Sensors inside Data Center  Quarterly Preventive Maintenance visits  Quarterly Testing of all above system  Coordination with BPCL team and CCTV vendor in case required for Security features integration  Coordination during Mock Drill  Submission of reports BMS System, this includes BMS software/ hardware, DDCs etc Access Control System. This includes all type of door controllers, other controllers & sensors including sitting area of IDC (First Floor) and integration whenever required

4.1.7 Electrical LT System

Party should carry out comprehensive AMC & perform the preventive maintenance of following systems on quarterly basis:  Main LT panel-DG substation system  Servo Stabilizer – 500 KVA – 1 no.  LT-Power distribution panel to Data Center  LT cables  AMF panels  DG Panels  AC electrical panels – 6 nos  UPS electrical panels – 5 nos  Luminous inverters 1400 VA – 3 nos  800/400 Amps MCCBs  160 Amps MCBs  250/125/100 Amps MCB  Power Switches & all sockets  Electrical points  Earth pit maintenance – approx 30 nos

Party should Include AMC for 100% parts coverage (Exception is only Capacitors & Batteries). Unlimited Break Down calls includes 100% labor and travel coverage. AMC also Includes Four Pre-Scheduled Quarterly Preventive Maintenance Service per year.

Switchgear

 Ensure that all enclosure panels, doors, and structures are well maintained in accordance with the manufacturer’s specifications.  During de-energized maintenance, enclosures are to be vacuum cleaned of all loose dirt and debris —use of compressed air is not recommended since this may cause foreign particles to become embedded in the insulation or damage insulators.  Any buildup of dirt or other contaminates that will not come off with vacuuming should be cleaned with lint free rags using cleaning solvents recommended by the manufacturer.  All vents and fan grills are to be cleaned of all dust and/or dirt accumulations. Ensure that ventilation openings are not obstructed.  Where seals and/or gaskets are installed, these should be examined and repaired or replaced as necessary.  Inspect insulators and conductor supports for signs of cracking, broken pieces, and other physical damage or deterioration. Clean all loose dirt with lint free rags  Examine all bolts and connecting devices for signs of deterioration, corrosion, or overheating. Ensure that bolts and connecting devices are tight, according to manufacturer’s specifications  Apply an antioxidant compound to all aluminum-to copper connections.

Air Circuit Breaker (ACB)

 Remove and clean inter-phase barriers. Clean all insulating materials with vacuum and/or clean lint free rags.  Ensure that all contacts are clean, smooth, and in proper alignment. Ensure that spring pressures are maintained according to manufacturer’s specifications

Molded-Case Circuit Breakers (MCCB)

 Clean the breaker housing and inspect it for cracks or signs of overheating. Tighten all connections.  Exercise the breaker several times to ensure the mechanism has freedom of movement and to allow contact wiping.  In addition, larger duty circuit breakers (225 amps or above) should be electrically trip tested to ensure proper operation of the trip elements and trip linkages.  All molded-case circuit breaker panels should be cleaned of all dirt, dust, and debris using a vacuum.  Test contact resistance to ensure quality of breaker contacts.

Refer to the latest edition of the National Electrical Manufacturer’s Association (NEMA) Standard AB4, Procedures for Verifying Field Inspections and Performance Verification of Molded Case Circuit Breakers.

Raceways

 Check raceways for proper mechanical support of raceway and cables as well as check insulation for abrasion or cracks at support points.  Examine raceway joints for clean and tight connections.

Bus Duct  To be checked for proper tightness as well as evidence of overheating, corrosion, arcing, or other forms of deterioration.

Infrared Inspection

 An infrared, or thermographic, inspection should be performed at least once every years on all switchgear, distribution panels, cable and bus connections, motor control centers and starters, and other critical equipment.

 Infrared surveys are done on energized equipment and should be conducted during peak demand periods if possible with prior approval of BPCL team.

4.1.8 Electrical HT System

Party should carry out NON Comprehensive AMC & preventive maintenance of following system on quarterly basis Substation Maintenance:  This requires to carry out maintenance of HT equipments installed at substation 33KV BPCL as per the respective manufacturers (OEM) standards and schedule / checklist given by BPCL  All the HT cables laid at BPCL will be maintained by the vendor.  Any statutory approval from Local and Central Electricity Authority for the HT installation shall be arranged by the contractor. BPCL will pay the statutory levies/inspection fees on receipt of advice from concern departments. Following are the electrical & electrical installations installed at substation require periodic monitoring, maintenance and operation in compliance with Indian Electricity Rule 1956 under the supervision and guidance of the representative of BPCL. Sr. Equipments /area Quantity No. 1 Isolator 33KV Switchyard 01 set

2 CT 33KV Switchyard 02 set

PT 33KV Switchyard 03 nos

3 Metering Room 01 nos

4 Maintenance of HT 33KV cables 1 KM in length (Approx) 5 HT / VCB Substation - 33KV 01

6 Transformer 500 KVA 01

7 Maintenance of HT cable joints

8 Earth Pits maintenance for Switchyard and Substation.

 Inspection and preventative schedule will be carried out by the contractor staffs in presence of BPCL representative as per the recommended schedule.  All relays of 33KV/0.433KV substation should be tested and calibrated as per norms of IS 3842. Secondary injection testing of all relays including WMP-13, CDG 61/CAG14 is to be carried out once in a year of HT side. Primary injection testing is to be carried out once in a year for all 33KV/0.433KV substation relays. All the relays should be calibrated once in a year.  Vacuum Circuit Breaker (VCB) is to be overhauled once in a year.  Transformer oil should be checked for oil dielectric strength and filter once in a year. The maintenance should be carried out as per IS 2026 part-III standard.  Isolator, conductor, Termination, bus bars, CT, PT, all Insulators & all connectors should be tested on half yearly basis and inspection report should be submitted to BPCL.  In case of any new cable to be laid down, the cable should be laid in accordance to the IS standard or as specified by BPCL. Routing of the cable should not infringe with the day to day operation of the terminal. Cable should be properly supported or laid in a definite channel, trench or conduits.

Transformer

 Insulating liquid samples should be taken annually and screen tested for dielectric breakdown, acidity, color, power factor, and interfacial tension  A Fault gas analysis or a Dissolved Gas-in-Oil (DGA) test conducted by a qualified testing laboratory should be performed annually. The results should be trended to track conditions and schedule maintenance as necessary.  Examine the transformer tank and bushings for evidence of leakage.  Inspect the bushings, insulators, and surge arrestors for broken or damaged parts, signs of overheating or arcing, or tracking.  Clean all bushings, insulators, and surge arrestors of any dirt or dust accumulation.  Tighten all conductor connections in accordance with manufacturer’s recommendations.  Perform a ground resistance test to ensure a value of 25 ohms or less. Vacuum Circuit Breakers (VCBs)

 Remove and clean inter-phase barriers. Clean all insulating materials with vacuum and/or clean lint free rags.

 Ensure that all contacts are clean, smooth, and in proper alignment. Ensure that spring pressures are maintained according to manufacturer’s specifications

4.1.9 Manpower

BMS Manpower 04 (four) Nos. of Manpower for facility management support (FMS) working in 03 (three) shifts and one in general shift with timings as per industry standard with primary role of monitoring Building Management System (BMS) and other Data Center infrastructure.

Minimum Qualification: Diploma in Electrical/Electronics & communication with minimum 02 (two) years of experience in BMS operations. Or ITI certificate in electrical with minimum 05 years of experience in handling mission critical environment (e.g. hospital, data center, airport, government agency) with preference to data center experience.

Vendor/ Partner to arrange basic training on all devices and utilities which are part of Data Center like electrical equipments DG, PAC, UPS, Inverter, Fire Detection system, Fire Suppression system, BMS, Access Control etc. All BMS staff need to get the certificate of training on above devices/utilities from vendor/ party within 90 days from joining date.

 BMS staffs need to proactively monitor and maintain health status/reports of all utilities and devices of Data Center.  BMS staffs ensure that basic checklist(s) should be recorded and maintained as guided by BPCL staff.  BMS person should immediately log a call for any fault/ failure with vendor/partner and follow up till the call resolution.  Vendor/ partner needs to provide necessary tools and People Protection Equipment (PPE) like safety gloves, shoes etc.

Electrical Manpower

One number of Manpower for handling electrical jobs in Data Center

Minimum Qualification: ITI certificate in electrical with minimum 10 years of experience in handling mission critical environment (e.g. hospital, Data Center, airport, government agency) with preference to data center experience. Or Diploma in electrical with Minimum 05 Years of experience in mission critical environment (e.g. hospitals, Data Centers, airport, government agency) with preference to Data Center experience.

Scope of work for Manpower (BMS Support-Electrician/Team Lead) will be

 To ensure logging a call with vendor in case of any issue with no delay and coordinate with vendor/sub vendor/support provider till resolution and closure of call.  To attend minor electrical faults in data center on immediate basis  To coordinate with the service engineer at site while call resolution.  To carry out primary thermal scan of all major electrical joints on Monthly Basis.  To maintain Earth Pit resistance record and monitoring.  To ensure basic checklist would be recorded and maintained as guided by BPCL staff.  Vendor/Party has to ensure suitable replacement in place, in case of any planned leave  Duty hours will be Monday to Saturday from 9 AM to 6 PM  Vendor/ party needs to provide necessary tools and People Protection Equipment (PPE) like safety gloves, shoes etc.  To ensure successful DG test and switchover in coordination with DG staff whenever needed.  The electrician would replace all the lighting fixtures as and when needed.  Engineer will ensure that all lights and ACs are switched off when not in use.  To maintain service and maintenance reports of all electrical equipments of Data Center & Single Line Diagram.  Schedule for Refilling of Fire extinguisher & earth pit check to be maintained  Vendor needs to do the payment in case of any extra office hours claim made by staff.

Other Terms and conditions for Man Power resources

 The bidder has to ensure that they are compliant to the Minimum Wages Act (MWA) for deployment of resources. The bidder should follow all payout norms as per the MWA.  Vendor/partner has to ensure suitable replacement in place, in case of any planned leave of BMS personnel/Electrician.  Vendor needs to do the payment to BMS support person in case of any extra office hours claim made by BMS staff.  All the staff posted at site should be covered with Medical under ESI & PF. Necessary registration document should be provided to BPCL at the time of staff deployment at site.  All kind of necessary background (like police, qualification, experience) verification of staff while joining should be arranged by support provider and submitted to BPCL along with letter head.  In case the BMS engineer/ Electrician resigns from the Bidder’s services, o Notice period for leaving the job is minimum one month. o A replacement engineer should be provided with similar skills. o The outgoing and incoming engineers should work together for at least two weeks for better work familiarization. o Penalty will be levied as per BPCL norms mentioned in RFP if the above condition is not met.

5. SLA and Other Terms & Conditions

5.1 Service Level agreement

The Service Level Agreement (SLA) must be supported by an excellent operational planning, support, procedures. Proposal of SLA should clearly have acceptance of all Terms & Conditions. SLA should be signed between the Vendor and BPCL at the time of Purchase Order (P.O.) after mutual discussion. Vendor will prepare the SLA copy and will get it mutually signed on stamp paper of Rs. 100/- as per standard practice.

5.2 Other Terms & Conditions

 Comprehensive AMC includes AMC for all hardware, software, components, services & systems /sub-systems support provided by party against any defect. All parts required for maintenance of equipments and/or correction of faults will be supplied by party without any cost to BPCL.  BPCL will not provide any key of software /license etc.  Competent party will provide required standard software including BMS and Access Control with appropriate license key with no additional cost, if required, to function the system smoothly.  Party should provide maintenance support directly or thru authorized service center or OEMs or their authorized franchisees alone.  Maintenance services shall be available to BPCL on 24x7 for all 365 days. Vendor has to share escalation matrix for all sub-Vendors.  Party should ensure to provide high level of quality service promptly.  Any call reported by BPCL to party should be responded within 2 hours and resolved within 6 hours.  Party should send trained & experienced engineers with necessary authorization letter or ID card for troubleshooting & rectification of problems.  Engineers should always give a duly signed call report on company letter head or company standard call-sheet format for all work/modifications carried out at site.  Party should supply new patches release for any software or product and will bring to BPCL notice immediately, if any.  In case of absence of any person deployed for the purpose of this contract, suitable replacement should be provided on immediate basis. BPCL team’s decision on selection of staff depending on competency / experience will be final.  Nonattendance or non-rectifications of the faults coming under the scope of work and terms & conditions of the contract will entitle BPCL to get the job done from any other vendor at the risk and cost of the vendor. The final decision in this regard would be taken by BPCL.  Vendor shall make available at site any safety equipment required to work with electricity, fires, refrigerant, gases under pressure, places at any height, depth, and in ducts and electrical safety equipments and safety belts, helmets, shoes, rain/water protection equipments etc. which may be required for the purpose of any job at no additional charge.  Vendor should provide appropriate uniform (pant, shirt and shoes, preferably 02 sets) to each of the persons deployed by them for one year of the contract period. BPCL will not be responsible for maintenance of the uniforms. The persons deployed are required to be in uniform while they are on duty.  BPCL will provide seating arrangement for the use by persons deployed under this contract, at any place inside the building as deemed suitable by BPCL. The same may be changed by BPCL as per their convenience.  Vendor should accept full and exclusive responsibility for Wages, PF, Bonus, Medical, Leave, etc. and any other obligations referred to under the law now and hereafter imposed by State Govt./Local Bodies for the person(s) deployed by the tendered. The successful tenderer should accept full and exclusive responsibility of insurance of the persons deployed by him.  The Vendors' liability shall be restricted only to the total contract value. This limit shall not apply to damages for bodily injury (including death), and damage to real property and tangible personal property for which vendor is legally liable. Vendor shall in no event be liable for indirect, consequential, incidental and special damages, third party claims and loss of/damage to data.  Vendor should make regular and full payment of wages, salaries, PF and any other payments due to his employee(s) and furnish necessary proof.  If applicable vendor should obtain the necessary Labour License from the licensing Authority under the Contract Labour (R&A) Act and Contract Rules framed there under and produce the same to the authorized representative of Bharat Petroleum Corporation Ltd., whenever asked to do so.  Vendor should comply with all Statutory laws and acts, Factory Act, Laws under CL(R&A) Act 1970 and EPF & ESI ACT, Payment of wages act, Minimum wages act or other Statutory Rules, regulations with their latest amendments, by-laws applicable or which might become applicable at NOIDA with regard to the performance of the work included herein or touching this Contracts, from time to time and take such necessary steps as may be deemed necessary in this regard. The successful tendered shall keep Bharat Petroleum Corporation Ltd. indemnified against all penalties, claims and liabilities of every kind for any violation of such Acts, Laws or Regulations etc. by him/her, his/her agent or his/her staff.  If at any time during the period of the Contract, it is observed by either party that any terms of the Contract are violated by the either party, the non- defaulting party reserves the right to terminate the Contract with one month notice. However, the right of termination shall be exercised by the non- defaulting party fails to cure the breach within a period of 30 days from the notice thereof.  It should be the responsibility of the vendor to ensure that no unlawful act is done by his person(s) while on duty.  In case of loss of the Corporation's property due to negligence or carelessness of the person(s) deployed by the vendor, he will be responsible and shall make good the same.  Vendor should be solely responsible for setting/resolving any dispute/claim of his/her personnel during the period of the Contract. No liability shall accrue to Bharat Petroleum Corporation Ltd. under any circumstances even after expiry of the contract.  During the tenure of the contract the contracting agency has to co-ordinate the work with other agencies working inside or outside the BPCL office building. Also in case of emergency or major problems the contractor has to provide complete support and assistance to any other agency or for jobs of Electrical maintenance, HVAC (Heat ventilation and air conditioning) system, DG set and Electrical Sub-station, interior and sanitary contracts etc.

6. Executive summary and write-up on the proposal

Executive summary & write-up on the Proposed AMC for Acceptance of all should be provided. Vendor need to provide a high-level synopsis in responses to the RFQ. The executive summary should be a brief overview of the engagement and should identify the main features and benefits of the proposed AMC.

7. Deviations from Objectives The Vendor Company must specify the deviations / assumptions, if any, from the expectations conceived in this Tender clearly. In case nothing is specified under this heading, it will be assumed that there are no deviations from the BPCL’s proposals.

Bharat Petroleum Corporation Limited IDC C/o CRDC Plot-2A, Udyog Kendra, Behind Yamaha Plant, Surajpur Greater Noida - 201306 Phone: 0120-235400 Fax: 0120-2354235