fdmattersextra Commercial and Campus Support Services News from Mar. to Apr.16 Our Vision: We will provide excellent, financially sustainable services and facilities to our customers, which will make a significant contribution to the University’s world class aspiration.

Welcome In this month’s edition we have news of another exciting new café on campus, PURE (and one to follow in EBL) as well as our exciting plans for - both are a chance to show how we are innovating, being dynamic and driving positive change in the University and beyond! We celebrate great performance by our catering staff at national awards, the cleaning team exceed their quality targets and some fantastic food safety scores by staff – proving we can be the best in what we do. There is news of how we are being open and transparent in the way in which we procure all our paper and print supplies and of our fantastic supplier’s exhibition running now for 15 years – both of which are ways in which we are engaging with external organisations to achieve our aim of valuing efficiency. Stewart Ross Director of Commercial and Campus Support Services

Finance update great choice of healthier food offers, TUCO Awards success including many locally sourced, organic People Finance ingredients and freshly made products. March/April brings with it a requirement Commercial and Campus Support from the finance department that we The team are Services beat off competition from provide them with a Quarter 3 forecast. also working other UK universities to win two This ‘forecast’ asks of us to predict a final on a new café awards and pick up a silver medal at year end position for all our budgets so for the Edward The University Catering Organisation that they can be consolidated with all the Boyle Library. (TUCO) Awards this month. other parts of the Facilities Directorate The library is Great Food at (GFAL) won the and then the FD with all the faculties currently in the TUCO Best Marketing Award for the and services to give an expected year end process of a large relaunch of the Refresh Card campaign. position for the University’s Executive. refurbishment GFAL also performed exceptionally TASTE SOMETHING GOOD project and the well in the Chef’s Challenge Producing this is a mammoth task and department has competition. Representing Leeds were requires lots of time and effort from our asked that GFAL provide the facility our top chefs Simon Wood and Lisa Accounts and Finance team colleagues. with a new café. The team have met Hall who were given only 30 minutes We managed to hit our submission with key stakeholders to discuss their to provide an innovative menu from deadlines, as we always do, thanks to requirements for the café. The team are a set ingredients list, and then had to their efforts and the work of budget now working on the overall concept produce the food in front of the judges. holders – thanks to all involved for your of a Mediterranean Italian inspired efforts. café and bringing this to life through The team rose to the challenge and the interior fixtures, fitting, décor and during the competition impressed the Our forecasted position which we will ambience, the menus and products, the judges with their hygiene standards, say more about in our next edition was visual branding and the service style picking up the TUCO Hygiene Award. very positive. No significant variances to and prominence. During the tasting the judges were report – we are looking like we are going hugely impressed with the quality of the to have a very positive year in sales (as It is expected that the new café will cooking and the innovative flavours, reported last month) and in managing open in December. and awarded Leeds the silver medal. our expenditure to budget. We will see in just a few months how accurate Head of Catering and Conferencing our forecasts have been….but we’re Bev Kenny said: “These awards are a confident that this year will be out best reflection of the extremely hard work year yet thanks to all your hard work! and commitment that the team have in producing the highest possible quality New concept cafés catering offer to students, staff and Customer Operations visitors on campus. I am very proud of the team!” Following the successful relaunch of the Refectory, the Great Food at Leeds (GFAL) team have been busy preparing to open a further two new outlets. Work has been carried out by teams within GFAL to create a new concept for a café in the Worsley Building. The new café, called PURE, will open in June and focuses on providing a

Commercial and Campus Support Services Chocoholics Unite… and The certificate is a nationally recognised Suppliers Exhibition qualification in Food Safety, and targets detox after the Easter feast! the application and monitoring of Customer Operations Customer Operations good hygiene practice, as well as how The annual Suppliers Easter Fair took to implement food safety management The FD Marketing and Communications place in March in the Exhibition Centre Team have once again created a hugely procedures. All candidates passed at The Edge, with staff and visitors to impactful Healthy Week campaign the examination, four with Merit. the University taking the opportunity to for 2016. The campaign was visible Attending the course were Andrew speak to over 50 exhibitors, including across campus with large banners and Brown, Daniel Ingle, Sam Jackson, Jane MEETinLEEDS, Great Food at Leeds, a new more engaging website created Walton and Michael Longstaff. The Edge and the IT Service Desk. specifically. This work resulted in an increase in the number of people The Suppliers Fair has been a engaging with the event throughout Triathlon at successful, well-attended event in the the week with Occupational Health the University’s calendar for the last 15 alone attracting nearly double the years, and is one of the largest events attendance based on last year! We hope Customer People of its kind within the UK. Organised that everyone had an opportunity to get Leeds welcomes the ITU World by MEETinLEEDS, the University involved, enjoyed the week and you’re all Triathlon Series to the city on 12th June of Leeds’ conference service, and in feeling that little bit more healthy! and to celebrate this event, Leeds Sport collaboration with the Finance and is launching an exciting programme of Procurement Department, the event triathlon-inspired activity for you to provides a unique opportunity for get involved in. There’s something for staff to speak to suppliers directly, everyone from taking part in a Go-Tri enabling them to highlight, explain and event for the very first time, to a rousing showcase their products and services in talk from world famous athletes. a tailor made forum.

Find out more here: Local suppliers generously offered gifts, www.leeds.ac.uk/triathlon. flowers and delicious sweet delicacies. A number of the exhibitors got into the There has been significant investment Easter mood with competitions, quizzes into triathlon from Sport & Physical and treats to entice visitors. Activity including employing a full PCB tender process time Triathlon Development Officer, A rebrand of the exhibition guide People Operations launching the University of Leeds and associated marketing material, Brownlee Brothers Partnership and The Print & Copy Bureau is responsible combined with a focus on promoting encouraging participation in triathlon for the sourcing and managing of the event through Commercial and external print suppliers, referred to as through the Get Out, Get Active Campus Support Services social media the Print Framework. External print programme, all of which has helped channels resulted in the event proving suppliers are essential for the purchase place us at the forefront of world a resounding success once again, with of print requirements that cannot be triathlon. over 600 visitors on the day. produced in-house. The University is also a key partner, The University is obliged under EU law to together with British Triathlon and carry out a tender process which enables , in the world- a number of suppliers, the opportunity to renowned Leeds Triathlon Centre which bid for the printing contract. The Tender already has 4 athletes who have pre- for the Print Framework 2016 – 2018 qualified for the forthcoming Olympic is currently underway, with the team Games in Rio including alumni Alistair selecting up to nine suppliers. The new and . contract will commence in July 2016. A further 4.7M will be invested this year with new closed loop cycle track Food safety qualifications planned to be built at Sports Park Cleaning Services quality Operations Weetwood as well as refurbishment of checks Colleagues recently attended an eight- the existing pavilion. This will become week course in the Chartered Institute the home of British Triathlon with People Operations of Environmental Health Level 3 the Leeds elite training squad being In the first quarter of 2016, 220 quality Certificate in Supervising Food Safety in based there. The new facilities will be monitoring checks were carried out by Catering. The course encompassed 21 open for use by staff, students and the the Cleaning Services Supervisors. Our hours of teaching, the same amount of public. The project is currently awaiting target pass rate is 84%, and over the personal study, and was concluded with planning permission and it is hoped to period cleaning staff achieved an average a two-hour written examination. be completed by January 2017. of 88.2%. Well done to all!

Our Strategy Our Values

People Operations Valuing & developing our staff A sustainable, effective and Show You Care Know Your Stuff Share a Smile Go the Extra Mile efficient organisation We know we’re getting it wrong when we:

Finance Customer Financial sustainability Delivering an excellent customer Say “it’s not Openly criticise Sap energy Ignore issues experience my job” colleagues from others and problems