Terminal 1 – Check-in & UK and arrivals (first floor)

Mezzanine level (before departures) Public areas Passenger areas 1 Access to check-in 20 Irish baggage reclaim Services 19 21 Accessible toilet Airline lounge 2 21 Babycare UK and Ireland arrivals 23 Bureau de change 22 Check-in Lift and stair access to other floors UK baggage 5 Meeting point/MeetMe service reclaim 1 Restaurant / Café / Pub Zone B Access to BMI check-in Security 3 Check-in Ticket sales Up to 4 6 Star Alliance, Toilet men Up to United Airlines, 2 Lounges BMI & South African Toilet women Airways Lounges 1 Help point UK Ireland Zone A Departures Security 2 American Express bureau de change United Airlines Check-in 3 Meeting point/MeetMe service 7 Security 6 BMI customer services 8 Zone C 13 7 United Airlines 9 14 Entrance 10 Zone G Departures 8 Asiana Airlines 11 Zone Y 2 9 Special assistance point 12 Zone H 16 10 US Airways Entrance 15 17 11 LOT Polish Airlines Zone K 18 12 Icelandair Entrance Zone L Zone P 14 VAT returns Entrance Zone M 15 Travelex bureau de change Zone N Air New Zealand 16 Outsize baggage check-in 15 19 Internet (Mezzanine level)

Shopping & restaurants Entrance 4 WHSmith 20 Café Rouge (Mezzanine level) 5 AMT Coffee 21 Caffé Italia (Mezzanine level) 13 22 Costa Coffee (Mezzanine level) 17 WHSmith 23 Skylark – J D Wetherspoon 18 Rolling Luggage (Mezzanine level)

3 HeathrowT1 01/09 ©2009 BAA Limited. Published: January 2009. www.heathrowairport.com Terminal 1 – Arrivals (ground floor)

Public areas Passenger areas

Services Bus stops Accessible toilet 1 8-11 Baby care Baggage enquiries 2 Baggage reclaim 4 3 Bureau de change 7 5 6 9 Car hire 8 11 13 Cash machines 10 Bus stops 3 Information 12 Lift 13-14 5 14 Meeting point/MeetMe service 14 Postbox Bus stops 1-7 16 Restaurant / Café / Pub Car park 15 17 Security Taxis 19 20 Taxi 21 Telephone Ticket sales 18 Toilet men 22 Toilet women 1 Excess baggage/left luggage 2 MeetMe kiosk 10 Hertz car hire (until November 2008) 11 Avis car hire 3 Dot 2 Dot 12 Travelex bureau de change 4 Bus info 16 Customs office 5 British Hotel Reservation 17 underground tickets Centre (BHRC) 18 Help point 6 Heathrow Express tickets 19 Oversized baggage 7 Enterprise car hire 20 Travelex bureau de change 8 National car hire 21 BA/BMI Baggage enquiries 9 Europcar car hire 22 STAR Baggage enquiries

Shopping & restaurants

13 WHSmith 15 Costa Coffee 14 World Duty Free

3 HeathrowT1 01/09 ©2009 BAA Limited. Published: January 2009. www.heathrowairport.com Terminal 1 - International departure lounge 39 38 37 UTKo&gIaretleasnd 7 74 - 90 34 9 8 departure gates 36 1-12 60-90 35 3 33 (Gate 5 international 8 Public areas flights only) 1 2 Passenger areas Costa Coffee, 9 5 6 10 WHUSmKi&th,Ireland 11 Services World DudteypFarerteu, res 12 7 13 Gate 17 Express, 12 4 UK and Ireland Shopping 14 Accessible toilet BootsararnivdaInls ternet information Airline lounge East zone 15 check-in 31 18 Baby care 19 16 20 Bureau de change 16 15 21 17 27 Cash machines 30 22 94 Information 26 31 Zone A 23 32 Lift 28 Zone B 25 33 Restaurant / Café / Pub 6 93 Zone C 29 34 Gates 16-30, Security Zone D Entrance from25 35 24 25 36 and Gate lounges Zone E Toilet men trance Check-in 39 Gat Toilet women 29 American Express Zone F 40 38 24 Zone G 41 92 Wireless hotspot bureau de change and ATM 32 Zone H 24 42 43 37 5 Travelex bureau 30 Iris Eenrtorlamnecne t 26 22 58 de change and ATM 37 American Express bureau de change 44 45 56 Gate 16 Zone K 20 46 6 Flight information 53 Star Alliance CIPEnloturnagne ce Zone L Zone P 24 VAT returns 55 Check-in ticket desks E(fnligthrat ntrcaensfers) Zone M 47 55 26 Internet 58 Shop & Collect Zone N Zone R 29 48 55 1 49 50 Premium c heck-in 51 54 Shopping & restaurants 52 1 WHSmith 18 Chocolate Box 35 Thomas Pink Entrance 53 2 Boots 19 Mulberry 36 Harrods 3 The Tin Goose 20 Goldsmiths 38 Pen Shop 4 World Duty Free 21 Links of London 39 WHSmiths 30 Gates 36-56 7 Best of the Best 22 40 Gassan Diamonds Internet and 8 Caffé Nero 23 Caviar House and Prunier 41 Burberry Entrance to BA Costa Coffee 9 HMV 25 World Duty Free 42 Hugo Boss Woman arrivals lounge 10 Dixons Tax Free 27 Est 43 Bally 11 Timberland 28 Caviar House and Prunier 44 Hugo Boss 49 Clarks 12 Fat Face Seafood Bar 45 Sunglass Hut 50 Swarovski 13 French Connection 31 120P.reTthAeMTianngGeor ose 129. T4ie6 RaWcok rld of Whiskies 51 Omega 14 LK Bennett 32 121G.loCraioffués BNreitrao in 130. R4o7 llinTgheLBurgidggaegBe ar 52 Barbour 123. HMV 131. Giraffe 15 Tie Rack 33 Dixons Tax Free and Eating House 54 TumiLLiungkgabgreidge to 34 124C.oDcoixoonnfrs om World 132. W48orldHaDmuletys Free 16 Rolling Luggage 56 TheTPeerfmumineaGla2llearny d 17 Giraffe 125D.uTtiymFbreee rland 133. Caviar House 126. Fat Face 134. Collection Business Centre 3www.heathrowairport.com HeathrowT1 01/09 ©2009 BAA Limited. Published1:2Ja7nuFarrey n20c0h9. Connection 135 Links of London