Seamless-Southern-Africa-2019--Event-Preview.Pdf

EVENT PREVIEW

THE FUTURE OF PAYMENTS, FINTECH, RETAIL AND E-COMMERCE IN AFRICA 12 – 13 March 2019 Cape Town International Convention Centre, Cape Town, South Africa

150+ SPEAKERS • 50+ EXHIBITORS • 2500+ ATTENDEES 8 TRACKS OF CONTENT • 500+ DELEGATES REGISTER FOR FREE TODAY

Created by: SeamlessAfrica Seamless_Africa Seamless Africa

www.terrapinn.com/seamlessafrica 50+ EXHIBITORS WITH THE LATEST PAYMENT, RETAIL, ECOMMERCE AND FINANCIAL TECHNOLOGY

EXPLORE LATEST FINTECHS DISRUPTING THE FINANCIAL SERVICES SECTOR CONTENTS 4 WELCOME 5 WELCOME TO SEAMLESS SOUTHERN AFRICA – Conference highlights �� Page 6 SOUTHERN AFRICA’S MOST IMPORTANT EXHIBITION AND CONFERENCE FOR THE PAYMENTS, FINTECH, Seminar highlights ��Page 18 ECOMMERCE, AND RETAIL INDUSTRIES. Visitor attraction highlights ��Page 38 Each year Seamless Southern Africa brings together the greatest international thought-leaders from the entire commerce industry. Networking ��Page 58

We’ve got a jam-packed show for you this year. Our conference is bigger than ever, with Plan your visit ��Page 62 over 150 speakers sharing their insights across 8 premium conference tracks. Our keynote line-up of experts come from Rabobank, The Bill & Melinda Gates Foundation, Sponsors & exhibitors ��Page 66 Bankchain Alliance and Bank of Namibia. But that’s not all! This year’s exhibition sees over 50+ exhibitors showcasing their products and solutions from payments, banking and commerce solutions and everything in between. We’ve got more than 20 new exhibitors joining the floor this year, making sure you’re kept up-to-date with the latest innovations. Here’s just a handful of the exciting features of this year’s exhibition: • 60+ sessions in our Seminar theatres. Hear from the Payments, Ecommerce and Retail trailblazers about the latest products and solutions that can help future-proof your institution. • The Start-Up Pavilion, where you’ll be able to source products and solutions from a number of local companies • who are breaking into the commerce industry. • The Seamless Ecommerce University is structured around the “How To’s” of running a successful online business. This is an exceptional learning opportunity that will give you the tools to run the most successful ecommerce business and its for free!

No matter how big or small your challenge, we’ve got you covered at Seamless Southern Africa. With 50+ exhibitors, 150+ speakers and 2,500+ attendees, there’s no better place to explore the future of commerce in Southern Africa. I hope that this preview will help you to plan your visit in advance and make sure that Seamless Southern Africa is the most productive business and networking opportunity of the year for you.

I look forward to meeting you in Cape Town.

Gina Bester Managing Director, Terrapinn Ltd – South Africa CONFERENCE HIGHLIGHTS 8 WHY INSTANT FINANCIAL 9 PAYMENTS? SERVICES WHY NOW? ARE CHANGING “Innovators, thought renegades and disruptors will be With over 1.7 billion people with no access to bringing together the entire payments eco-system!” formal financial services, this makes it hard for Heimen Schuring, the Head of Channel Support them to overcome the pressures of poverty. & Payments Engines is a seasoned leader and “Advancing digital payments to drive efficiency, is currently responsible for the core payment reduce costs and promote a more inclusive economy” processing within Rabobank – one of the top banks in Innovations in digital financial services are sparking the world! a series of powerful connections: between poor With an innovative mind Heimen uses his previous customers and the formal economy, and between experiences to successfully establish a global product services that comprise a new digital ecosystem. vision that will come in handy for hundreds of A world-renowned technologist who combines millions of consumers around the world. his passion for finance and innovation to combat the high percentage of the unbanked!

Heimen Schuring Kosta Peric Head of Channel Support Deputy Director, Financial Services for & Payment Engine the Poor Program RABOBANK THE BILL & MELINDA Netherlands GATES FOUNDATION United States 10 INFLUENCIAL SPEAKERS 11 MAKING BANKING WORK, PANEL: WHERE & WHEN YOU NEED IT DIGITAL DISRUPTION

How does Sudin do it? Banks are currently asking themselves, what Quite simply. will partnerships and digital disruption do to the current banking eco-system? He is an emerging tech innovator having served in GE, IBM and Barclays and currently Candy Ngula, the Deputy Director for Payments serves serving as an Innovation Advisor to the for the Bank of Namibia will be a panelist and State Bank India. Where he has worked on 70+ will give his thoughts on what all this digital technologies and platforms. disruption will do to banking.

He is a Blockchain evangelist, architect and Central banks, partnerships and digital developer and has established Bankchain disruption: what it will do to banking? Alliance of 30+ Banks for Blockchain Solutions! • Driving improved access for the un- and Don’t miss Sudin’s thrilling session about: under-banked Emerging tech: How are they reshaping • The role of central banks in promoting payments, UX and changing commerce fintegration • The role of AI, AR, VR and blockchain • Rethinking regulation to foster innovation Sudin Baraokar Candy Ngula • Adapting to the growth of non-cash payments • What digital disruptors can do to banking Chairman & IT Innovation Advisor Deputy Director for Payments • Collaboration with fintechs and other F.I’s and lessons from other industries BANKCHAIN • Standing out by having an enhanced BANK OF NAMIBIA ALLIANCE consumer experience Namibia India

BE PART OF THE PAYMENTS REVOLUTION. CALL TUMISANG ON +27 11 516 4051 OR EMAIL [email protected] CONFIRMED SPEAKERS INCLUDE 12 13

AGRIPPA MUGWAGWA AMMISHADDAI OWUSU ANDREA OTTINA ANDREW DE KOCK ANETH KASEBELE A.J NEL BONNIE COOPER ANGUS CLARKE CARL STREMPEL BABAFEMI O. OYEWOLE NIC RAY ROBYN KING Executive Director - Retail AMOAH Chief Business Development Head for Africa, The Digital Associate, Bankable Frontier Chief Executive Officer, Cyber Chief Marketing Officer, Head of Cyber Security, CFO, IMburse, United Member, Board of directors, Chief Marketing Officer, Lead Industry Relations, Banking & e-Commerce, FBC Managing Director and Chief Officer, Access Bank, United Insurer, South Africa Associates, Kenya Cellar, South Africa Roman’s Pizza, South Africa TymeDigital by Kingdom Orabank, Benin BrandsEye Pvt Ltd, South Payments Canada, Canada Holdings Limited, Zimbabwe Executive Officer, Bank of Republic Of Tanzania Commonwealth Bank, South Africa Africa, United Republic Of Africa Tanzania CYBER CELLAR DELIVERED STRAIGHT TO YOUR GLASS

DAVID KATTAH DAVID TORR RANJITH ESPIRITO SANTO GAVIN ROSSOUW ALIOUNE SYLLA VICUS BOUWER HEIMEN SCHURING JOHN RIGGINS DANIELLA SHAPIRO OLADEDJI B. CHARMEL ROGER ABEHO Former: Head, Payment Founder & CEO, uCook, South RAVINDRANATHAN MONJANE Chief Technology Officer, CEO Founder, Marché Castor Divisonal Director : Retail Head of Channel Support & Head of Operations for Asia Chief Executive Officer & OGNIN Head of Commercial Banking Products, Ecobank Ghana Africa Chief Operating Officer, Deputy Director of Wealth Migrate, South Africa en Ligne, Senegal Leasing Africa, Broll, South Payment Engine, Rabobank, Pacific, B.T.C. Media, United Founder, Daniellashapiro. Managing Director / Directeur Group, Access Bank, Rwanda Limited, Ghana Choppies, Botswana Information Technology Africa Netherlands States Com, South Africa General, Union Bank of and Systems, Moza banco, Cameroon, Cameroon Mozambique

LUSUNGU MKANDAWIRE MATTEO RIZZI MICHAEL MICHIE MILTON LANGA MOHAMED EL SABBAN MALICK DIA VUSANI RAVELE MOHAMED LOTFI MPHO DAGADA MUMBI ODAME PARESH DAYA RUAN WANNENBURG Country Head, Information Co Founder, FinTechStage, Chief Information Security Head of Business Banking Chief Innovation & Strategic Co-fondateur, Senkeur24. Founder, Native Décor, South CHAKROUN Founder and Director, Invest Vice President of Digital Blockchain Strategist, Head Of Technology, Security, Ecobank, Malawi Portugal Officer, M Oriental Bank Ltd, & Retail, Societe Generale, Development Officer, Misr com, Senegal Africa Head of Card Center, Attijari in Future Currency, South Channels for Africa, Barclays, Standard Bank Plc, South International, Rand Merchant Kenya Mozambique Capital Investment, Egypt Bank, Tunisia Africa South Africa Africa Bank, South Africa

BENSON MUKANDIWA AMINE M. HABIS ANDREW STEWART ANTOINE PAILLUSSEAU ROBYN COOKE TARRYN ABRAHAMS CANDY NGULA CHERNAY JOHNSON CHRIS WOOD PATRICK SCHOFIELD SANSÃO MONJANE JEAN BUCKHAM Customer Service Strategist, Head of electronic banking, Head of Middle East and Founder & CEO, FinChatBot, Head of Ecommerce, The Director, Boudoir Box, South Deputy Director for Payments, Engagement Manager, Executive: Card Issuing and Founder, Thundafund, South Head of Information Owner, The Gin Box, South Chartered Institute for Banque de Développement Africa, WorldRemit, United South Africa Foschini Group, South Africa Africa Bank of Namibia, Namibia CENFRI, South Africa Payments, Nedbank Ltd, Africa Technology and Systems, Africa Customer Management, Local, Algeria Kingdom South Africa Moza banco, Mozambique Zimbabwe 14 15

SHAUN RAY BADE ADESEMOWO BLAISE MASTAKY CAREL DE JAGER AGNIESZKA BUNGSY CATHERINE KARIUKI CHRIS KABAGAMBE KELLY PARKHURST DARREN FRANKS MPODUMO DOUBADA HOBALLAH SAADECK IMANI TOSHA MASUKE Head Client Experience, Co Founder & CTO, Social BIRINDWA Blockchain Consultant, Founder, TheShop.Mu, Partner: Telecommunications, Managing Director, Top Lead CIB New Digital, ABSA CEO, TalentintheCloud, Founder, Pimp My Book, Directeur Général, Founder, Hair Palace Capitec, South Africa Lender, Nigeria Head of Katanga Region, Blockchain Academy, South Mauritius Media & Technology, Finance Bank, Uganda Capital, South Africa United Kingdom South Africa Hoballahome, Senegal Cameroon Access Bank, DRC Africa Tripleoklaw, Kenya

SIMON REY JOHNSON ONDICHO JOSE TIVANE KENNETH KAYSER KOSTA PERIC KIM DANCEY GILDAS AYIKPE LLEW MORKEL MATTHEW DE FREITAS TREVOR GOSLING JULIA AHLFELDT KARVIN ROBERTS Group Head : Talent, Head of Business Head of Digital Banking, Vice President: Open Deputy Director, Financial Head: Payments, FNB Head of Global Transaction Founder, CTO, DreamBlock, Founder, Black Line Sprinting, Co-founder & CEO, Lula Lend, Founder and Customer CEO / Manager, Libonline Learning and Organizational Development Digital United bank for Africa, Innovation, ABSA, South Services for the Poor International, First Rand Bank Banking & Innovation, Societe South Africa South Africa South Africa Experience Specialist, Market, Liberia Development, Ecobank, Togo Financial Services, Kenya Mozambique Africa Program, The Bill & Melinda Ltd, South Africa Generale, Benin Independent, South Africa Commercial Bank, Kenya Gates Foundation, United States

SUDIN BARAOKAR NANCY OTOO PHILIP JOSEPH SAIDU ABRAHAM OMANI QUAYE SIDY KOUNTA STEVEN MAGBUTU TEBOGO LEGODI TITOS MUNHEQUETE VERA NAGTEGAAL TUNDE LADIPO LEAH BESSA ISVARI NAIDOO Chairman & IT Innovation Head, Banking Operations, Head of Information Founder and CEO, Farmart, Directeur Général (CEO), Head: Financial controller, Executive: Digital Lead, Founder & CEO, Izyshop, Executive Head: Hippo.co.za, Director Partnerships, Stellar. Co-Founder and Head of BU Channel & Customer Advisor, Bankchain Alliance, GHL Bank Limited, Ghana Technology, Keystone bank, Ghana Atlantic Microfinance For Access Bank, Democratic Sanlam, South Africa Mozambique Hippo Comparative Services, org, Nigeria Product Development, Manager – eCommerce & India Sierra Leone Africa, Mali Republic of Congo South Africa Gourmet Grubb, South Africa Food Aggregators, The Coca- Cola Company, South Africa

CHANTEL SMIT FRANK BANDA CRAIG LUDWIG ZIMKHITHA Z. ZATU LOUIS SIMON DIOH LUKE WARNER MAMADOU MELAKU KEBEDE MIKHAIL VELICHKO ANASTASIA DOBSON- KIMAAL BAKER LAUREN DALLAS Head of CRM, Travelstart, Head - Information Chief Operating Officer, Chief Executive Officer – Head of Retail Banking, CEO / Co-Founder, DIARRASSOUBA Vice President Systems & CEO, AccesBanque, DU TOIT Digital Manager Canal Walk, Founder, The Growth South Africa Technology, Zambia National Carrol Boyes, South Africa EDGE, Standard Bank Plc, Diamond Bank, Senegal Intergreatme, South Africa Head of SME & Retail E-Banking, United Bank, Madagascar Co-Founder, Anastellar.co.za, Hyprop Investments Ltd, Academy, South Africa Commercial Bank, Zambia South Africa Banking, Banque Atlantique Ethiopia South Africa South Africa de, Cote d’Ivoire 16 17

PHUMELELE BEZU DARSHAN CHANDARIA DYLAN PIATTI GARETH DE BRUYN CRISPIN INGLIS RAMONA KASAVAN VP Sales and Marketing, CEO, Chandaria Industries Chairman of the Board, Co-Founder, Get Neat, South CEO & Co-Founder, Founder, Mimi Women, South www.afriderm.co.za, South Limited, Kenya Ecommerce Forum Africa, Africa PropertyFox, South Africa Africa Africa South Africa

OLIVER SKOPEC PREETESH SEWRAJ INK EZE OUMA TEMA RABIA GHOOR CHRISTINE DA SILVA CEO, Tupomoja, Tanzania CEO & Chief Innovation Founder, AsoEbiBella.com, Creative and Founding Founder, Swiitchbeauty.com, Chief Marketing Officer, Analyst, Product of the Year, Nigeria Director, PLUS-FAB, South South Africa PropertyFox, South Africa South Africa Africa

CLINT PAYNE TARYN GILL THEMBANI BIYAM LAUREN KING DR ELSAMARI BOTHA LINDIE CILLIERS Head of Customer Owner, The Perfect Hair, Head of Growth, OrderIn, Executive: eCommerce and Senior Lecturer, University of Head of Design, Allan Gray, Experience, MultiChoice, South Africa South Africa Web Services, Edcon, South Stellenbosch Business School, South Africa South Africa Africa South Africa

“Great insight into innovation and forward thinking.” - Jessica Naicker, eBucks Regional Heads, FNB, South Africa SEMINAR HIGHLIGHTS 20 BLOCKCHAIN PANEL 21

AFTER THE INITIAL BUZZ OF BLOCKCHAIN IN THE FINANCIAL SERVICES, IT’S TIME WE REFLECT TO SEE HOW THIS TECH HAS ENABLED THE SECTOR. This debate will go into detail to see if it is living up to the hype and where it has been applied in the real-world, across the financial sector. You will hear about: • Where blockchain technology is being applied • How blockchain meets key enterprise requirements • The main issues and limitations • Where blockchain is the go to solution • How to maintain information that is going to get updated over time • And more! THIS FIRE-SIDE CHAT IS HOSTED BY

PANELLISTS:

PARESH DAYA LLEW MORKEL CAREL DE JAGER KELLY PARKHURST Blockchain Strategist, Founder, CTO, DreamBlock, Blockchain Consultant, Lead CIB New Digital, ABSA Standard Bank Plc, South South Africa Blockchain Academy, South Capital, South Africa Africa Africa 22 WOMEN IN BANKING 23

BANKING IS A TRADITIONAL INDUSTRY, HOWEVER MEN NEED TO NOW MAKE WAY FOR THE WOMEN WHO ARE TAKING THIS TRADITIONAL INDUSTRY AND RE-SHAPING IT FROM A SENIOR MANAGEMENT LEVEL! We have partnered with African Women in Fintech & Payments, our official Women in Banking Panel partner. Come and listen to this customised panel, were we delve deeper into re-shaping an old traditional industry on the 12 March 2019 at 12:30pm

HOSTED BY

PANELLISTS:

Lebo Mokgabudi Fintech and Financial Lelemba C. Phiri Inclusion Advisor Principal EAGLEQUEST AFRICA TRUST AFRICA GROUP South Africa South Africa SEMINAR 24 HIGHLIGHTS 25

SOUTHERN AFRICA

SEMINARS

The Seamless Southern Africa seminars are free to attend. Structured around three themes and offer visitors an unparalleled peer-to-peer learning opportunity.

They bring together exciting players from the commerce space. Giving you a hands on opportunity to experience the latest tech entering the market.

SEMINAR HIGHLIGHTS 26 12 – 13 MARCH PAYMENTS 27 SEMINARS

Over the last few years, there has been a TUESDAY, 12 MARCH significant shift in the way the world makes 10:30 Answering the banks call for payments Innovation payments; from cash to cards to contactless. Pieter de Swardt, Country Manager: South Africa, Entersekt 11:00 Segmentation in the African Prepaid Market But what technology will dominate the industry Richard Bialek, Chief Executive Officer, Global Technology Partners LLC next? 11:30 Revolutionising remittance services with mobile and request to pay Nick Sorger, Chief Strategy Officer, Bluechain What are the opportunities created by developments such as AI and blockchain? What 12:00 RESERVED FOR COMPASS PLUS will the younger generation demand from their banks in the future? 12:30 WOMEN IN BANKING PANEL: How are women in fintech and banking changing the world? Hosted by: And, how can banks respond to increasing AFRICAN WOMEN IN FINTECH AND PAYMENTS interest in digital payments? 13:30 RESERVED FOR IDEMIA These are just some of the issues to be discussed

in this demo programme which will address the 14:00 Innovative payment solutions for a cash driven community future of payments, digital payments, fintech RESERVED

and migrating from EMV to dual interface. 14:30 RESERVED FOR BUSYMED

15:00 Infrastructure for global digital payments

15:30 The role of regulation and compliance in promoting financial innovation

16:00 28 PAYMENTS 29 SEMINARS

WEDNESDAY, 13 MARCH

10:30 Optimising your value proposition to drive loyalty and sales

11:00 Using technology to embrace digital transformation

11:30 INTERVIEW: Breaking boundaries: XXXX Bank

12:00 RESERVED FOR OPENWAY - WORKSHOP

13:00 Innovating international payment systems

13:30 RESERVED FOR INVOICEWORX

14:00 How can blockchain tech transform your business?

14:30 Connected experiences: the next tech evolution of banking

15:00 How to secure the future of payments

15:30 The ever-evolving face of cards

16:00 MAKE YOUR WAY TO THE PITCH OFF

Book your seat today! Register here for free www.terrapinn.com/seamlessafrica 31 TUESDAY, 12 MARCH TUESDAY, 12 RETAIL SEMINARS RETAIL Changing with the times: having a ‘real-time’ responsive supply chain Darshan Chandaria, CEO, Chandaria Industries Limited, Kenya Provide easier, quicker payment options for ecommerce on mobile Rabia Ghoor, Founder, Swiitchbeauty.com, South Africa Top tips to get your mobile checkout to overtake your desktop checkout Imani Tosha Masuke, Founder, Hair Palace, Cameroon Optimising your m-commerce design and UX Daniella Shapiro, Chief Executive Officer & Founder, www. oolalacollection.com, South Africa It is all about the customer, it always has been It is all about the customer, Hoballahome, Senegal Hoballah Saadeck, Directeur Général, experience now Creating the 2025 customer Sidy Kounta, Directeur Général (CEO), Atlantic Microfinance for Africa, Mali for CX in retail Creating connected experiences: an evolution Edcon, South Lauren King, Executive: eCommerce and Web Services, Africa and insights to get more out of New store format strategies: using design your physical stores Product of the Year, Preetesh Sewraj, CEO & Chief Innovation Analyst, South Africa driver for innovation Next gen merchandise management: a key Craig Ludwig, Chief Operating Officer, Carrol Boyes, South Africa 14:45 loyalty Price and product competition vs. customer Agnieszka Bungsy, Founder, TheShop.Mu, Mauritius 12:45 encourage spending Inspire your customers: use digital space to & Food Isvari Naidoo, BU Channel & Customer Manager – eCommerce Aggregators, The Coca-Cola Company, South Africa 15:00 15:30 16:00 16:30 10:30 11:00 11:30 12:00 13:30 14:00

12 – 1312 MARCH SEMINAR HIGHLIGHTS 30 32 RETAIL SEMINARS 33

WEDNESDAY, 13 MARCH

10:30 Building smarter, digital shopping malls for the customer of tomorrow Kimaal Baker, Digital Manager Canal Walk, Hyprop Investments Ltd, South Africa

11:00 Is the brick-&-mortar store truly dead? Vicus Bouwer, Divisonal Director : Retail Leasing Africa, Broll, South Africa

11:30 Frictionless POS: keeping the want of the customer at the forefront of innovation Ranjith Ravindranathan, Chief Operating Officer, Choppies, Botswana

12:00 Capitalising on POS tech to thrive, but also keeping down costs Jose Tivane, Head of Digital Banking, United bank for Africa, Mozambique

12:30 The key to success: combining digital and physical to develop unique CYBER experiences CELLAR A.J Nel, Chief Executive Officer, Cyber Cellar, South Africa DELIVERED STRAIGHT TO YOUR GLASS

13:00 Really connecting with your customers Karvin Roberts, CEO / Manager, Libonline Market, Liberia

13:30 Digitising human capital, while keeping the human element Simon Rey, Group Head: Talent, Learning and Organizational Development, Ecobank, Togo

14:00 Social media and commerce: who we are and how we live Abraham Omani Quaye, Founder and CEO, Farmart, Ghana

14:30 Social Media engagement: moving beyond the campaign Ink Eze, Founder, AsoEbiBella.com, Nigeria

15:00 Smart selling: Top tips to get ahead in the pricing wars Lauren Dallas, Founder, The Growth Academy, South Africa

15:30 How to effectively market offers, deals and promotions Malick Dia, Co-fondateur, Senkeur24.com, Senegal

16:00 MAKE YOUR WAY TO THE PITCH OFF 34 ECOMMERCE SEMINARS 35

TUESDAY, 12 MARCH

10:30 Digital Transformation: Culture, collaboration and competition Christine da Silva, Chief Marketing Officer, PropertyFox, South Africa

11:00 Creating a successful digital culture strategy for 2023 Jean Buckham, Owner, The Gin Box, South Africa

11:30 Shaping the future of commerce: Creating an environment for collaboration Anastasia Dobson-du Toit, Co-Founder, Anastellar.co.za, South Africa

12:00 Email automatisation as a tool to create loyalty and attract new customers Tebogo Legodi, Executive: Digital Lead, Sanlam, South Africa

12:45 Turning buzzwords into reality: Using influencer marketing as a tool Matthew De Freitas, Founder, Black Line Sprinting, South Africa

13:00 Digital marketing, going back to the basics Schalk Kearney, CEO & Founder, Pet Heaven, South Africa

13:30 Capitalising on the African x-border ecommerce growth rocket Bonny Maya, Founder & CEO, eMart.cd, DRC

14:00 Responding to today’s connected buyer with better prices Ouma Tema, Creative and Founding Director, PLUS-FAB, South Africa

14:30 Collaboration and partnerships to strength your X-border Ramona Kasavan, Founder, Mimi Women, South Africa

15:00 Using blockchain tech to create a new payment channel Philip Joseph SAIDU, Head of information technology, Keystone bank, Sierra Leone

15:30 Payments and how it redefines the CX Robyn King, Lead Industry Relations, Payments Canada, Canada

16:00 Delivery expectations are straightforward: Same day delivery Titos Munhequete, Founder & CEO, Izyshop, Mozambique

16:30 Social awareness campaigns: using them as to aid a business Tarryn Abrahams, Director, Boudoir Box, South Africa 36 ECOMMERCE SEMINARS 37

WEDNESDAY, 13 MARCH

10:30 Using data-driven tech to shape your customer journey Crispin Inglis, CEO & Co-Founder, PropertyFox, South Africa

11:00 Managing customer journeys, not lifestyles Vusani Ravele, Founder, Native Décor, South Africa

11:30 CX best weapon: exposing the potential in measurement Clint Payne, Head of Customer Experience, MultiChoice, South Africa

12:00 UX: Focusing on the mobile experience Julia Ahlfeldt, Founder and Customer Experience Specialist, Independent, South Africa

12:30 Digital retail? Bricks retail? Omni channel retail? Will the real retail experience please stand up! Robyn Cooke, Head of Ecommerce, The Foschini Group, South Africa

13:00 Developing an omnichannel ecosystem to deliver seamless CX Mpodumo Doubada, Founder, Pimp My Book, South Africa

13:30 Using omni-channel management to bring your customers and channels together Darshan Chandaria, CEO, Chandaria Industries Limited, Kenya

14:00 Spearheading B2B growth while optimising tech Chantel Smit, Head of CRM, Travelstart, South Africa

14:45 Top tips for making your CX go hand in hand with your B2B experience Oliver Skopec, CEO, Tupomoja, Tanzania

15:30 The race to automate: increasing efficiency using the correct logistics partner Alioune Sylla, CEO Founder, Marché Castor en Ligne, Senegal

16:00 MAKE YOUR WAY TO THE PITCH OFF VISITOR ATTRACTION HIGHLIGHTS 40 41

Seamless Southern Africa 2019 will play host to many visitor attractions, bringing to life the learning from the conference and demos through a series of thought provoking installations and live interactive launches, showcases and interviews, located within the exhibition floor.

WOMEN IN BANKING BLOCKCHAIN FIRESIDE CHAT SEMINARS NETWORKING Top 10 tips to keep in mind What you need to know when it comes to website to deliver a world class design omnichannel experience

In association with:

What you need to know Effectively using digital to deliver a world class platforms to launch and TRANSFORM YOUR BUSINESS AT THE omnichannel experience test now offerings SEAMLESS ECOMMERCE UNIVERSITY The Seamless Ecommerce University is structured around the "How To's" of running a successful online business. This is an exceptional learning opportunity that will give you the tools to run the most successful ecommerce business, and it's for free!

Hear from the leaders of successful ecommerce businesses in Africa:

Strategies for expansion – What to look for when what works designing your app

Nomics of customer experience four Online brand creation: competences of customer Gourmet Grubb management

Book your seat today! Register here for free www.terrapinn.com/seamlessafrica ECOMMERCE 44 UNIVERCITY SEMINARS 45

TUESDAY, 12 MARCH

10:30 Top 10 tips to keep in mind when it comes to website design Bonnie Cooper, Chief Marketing Officer, Roman’s Pizza, South Africa

11:10 What to look for when choosing a payment platform Preetesh Sewraj, CEO & Chief Innovation Analyst, Product of the Year, South Africa

11:50 What you need to know to deliver a world class omnichannel experience Vera Nagtegaal, Executive Head: Hippo.co.za, Hippo Comparative Services, South Africa

12:30 Online brand creation: Gourmet Grubb Leah Bessa, Co-Founder and Head of Product Development, Gourmet Grubb, South Africa

As seen on Carte Blanche! Making ice cream from insects, while creating an online brand reputation

13:10 Effectively using digital platforms to launch and test now offerings Warrick Kernes, CEO, Insaka eCommerce Academy, South Africa

13:50 Nomics of customer experience four competences of customer management Benson Mukandiwa, Customer Service Strategist, Chartered Institute for Customer Management, Zimbabwe

The world’s First Port of Call for Customer Relationship Management

14:30 Strategies for expansion – what works Dr Elsamari Botha, Senior Lecturer, University of Stellenbosch Business School, South Africa

Africa’s leading business school

15:10 How to take your customer from engagement to purchase Titos Munhequete, Founder & CEO, Izyshop, Mozambique

Mozambiques go to website for everything

15:50 How to implement the necessary security protocols, while working with an out-sourced logistics partner Gareth De Bruyn, Co-Founder, Get Neat, South Africa ECOMMERCE 46 UNIVERCITY SEMINARS 47

WEDNESDAY, 13 MARCH

10:30 Top 10 tips to keep in mind when it comes to website design Bonnie Cooper, Chief Marketing Officer, Roman’s Pizza, South Africa

Shift ONE: Teaching you to take your social media to the next level

11:10 What to look for when designing your app Lindie Cilliers, Head of Design, Allan Gray, South Africa

11:50 What you need to know to deliver a world class omnichannel experience Taryn Gill, Owner, The Perfect Hair, South Africa

As seen on shark tank! Delivering a world class experience with a niche product

12:30 5 actionable tips on how to build and grow your online community Ink Eze, Founder, AsoEbiBella.com, Nigeria

Taking Nigeria to the World by using an online community only

13:10 Effectively using digital platforms to launch and test now offerings Warrick Kernes, CEO, Insaka eCommerce Academy, South Africa

Small business owner? Learn about all the digital platforms you can use here

13:50 Next generation shopping: the ultimate convenience in the shopping experience Thembani Biyam, Head of Growth, OrderIn, South Africa

How is OrderIn taking on the big tech giants to create the ultimate experience?

14:30 Strategies for expansion – what works Vera Nagtegaal, Executive Head: Hippo.co.za, Hippo Comparative Services, South Africa

15:10 How to take your customer from engagement to purchase Phumelele Bezu, VP Sales and Marketing, www.afriderm.co.za, South Africa

15:50 How to implement the necessary security protocols, while working with an out-sourced logistics partner 48 STARTUP 49 PAVILLION SECURING FUNDING IS AN ESSENTIAL PART OF YOUR JOB AS A FOUNDER. BUT OF FAR GREATER IMPORTANCE IS LOCKING IN REAL BUSINESS THAT CAN MAKE YOUR START-UP SUSTAINABLE, KEEP YOUR EXISTING INVESTORS HAPPY AND ENSURING RAPID GROWTH. At Seamless Africa we are all about bringing together SME retailers, e-commerce merchants, bankers and more to help them understand the technology driven future of commerce across Africa.

Startups are a key part of this future, and each year we are delighted to provide genuine startups a platform to access our 2 500 attendees with a pod stand on the exhibition floor, an opportunity to pitch their solution within the exhibition pitching theatre and more.

Book your seat today! Register here for free www.terrapinn.com/seamlessafrica 50 STARTUP PAVILLION 51

Ivoiceworx is a working capital financing company founded in 2015. Our aim is to provide access to For SMME’s to grow they need access to market. Market Access is governed by Ad Space which is costly inventory and purchase order financing for small businesses. Small to Medium Enterprises (SMEs) face or Word of Mouth which requires volume, both are often not in ready supply for SMME’s. great challenges in accessing trade finance with an unmet demand of US $120 billion in Africa (one-third Da-Mark.com is an Expanding Online Market Place which allows SMME’s to respond to tender requests of the continent’s trade finance market) and US$700 billion in developing Asia. Bridging these gaps in from potential consumers for goods and services by geo-location and Service Offering. provision would unlock the trading and employment potential of thousands of businesses and individuals The system greatly reduces cost to market for the supplier and saves the consumer time (No need to hunt around the world. down suppliers) and money (No more middle men) whilst building up local communities and creating employment for local people.

APPtitude Solutions is a South African startup focused on innovative video technology. At FinChatBot, we want to bring people closer to financial services with an interactive and fun experience. Our main product is ONVIDEO. Through an intelligent and human-like conversation, our smart bot offers a more intuitive and efficient ONVIDEO is a unique video service that converts passive video to be interactive. Using motion tracking customer journey increasing client’s conversion rate. and AI we create clickable content on the video. For publishers and brands, this provides a unique way to We are developing chat bots to help financial service providers acquire & retain customers thanks to AI- engage consumers thereby increasing the user experience and sales potential. powered conversations Text based conversation has become the new medium connecting businesses with customers. With FinChatBot, financial businesses can now engage in real time with their audience through their preferred Hasty Express is Cape Town based startup that specialises in cloud based logistics software, We have communication channel. developed our product through a simple philosophy, “technology that empowers you to do more, We’re talking chat bots, UX and personalisation. with less.” An Entire business ecosystem, of clients, drivers, operations managed from a central platform. Making Evolve Universe is an ecosystem designed to empower people and companies in the adoption of digital every business transaction simpler, more efficient and measurable. innovation and leading edge technologies so that they can improve their lives and businesses to become more sustainable. Founded in 2014 during the onset of the Green Economy Revolution in South Africa, Evolve developed into a respected turnkey solutions provider for leading edge technologies into the Wala is a zero-fee financial services app for emerging markets. Through a trustless and decentralized residential, commercial and industrial sectors. Although our focus was on driving sustainability, we financial system, Wala enables greater levels of economic participation for emerging market quickly became IoT technology application experts through our project experience in solving real world consumers. Today, these consumers are willing and able to participate in the formal financial system, problems in different market verticals. but are disincentivized due to the high fees associated with current services. With Wala, consumers can participate in a borderless zero-fee financial system specifically designed for them. Onfinga provides the market with a secure, easy to use biometric payment solution. Progressing the Wala is the launch partner of $DALA (the open-source multi-chain crypto asset designed for emerging digital payment landscape significantly and saving consumers and retailers, valuable time, money and markets), the first major contributor to Dala’s open source development and is the first application administrative hassle. enabling the use of $DALA for transactions and peer-to-peer transfers. For additional information, please visit: https://getwala.com/

At Gotbot AI, we believe that businesses should spend time offering a personalised customer experience DCMN is the growth marketing partner for digital businesses and startups. The company’s holistic, data- instead of doing menial, repetitive tasks. That’s why we train our AI to predict case meta-data & suggest driven approach combines technology with expert knowledge to grow the market leaders of tomorrow. or automate answers. This process saves valuable time and exponentially improves accuracy every time From its offices in Cape Town DCMN equips its clients to scale efficiently in their own markets or you receive a new message. internationally, whether they need creative, media plans, or campaign strategies. All of this is supported by technologies DCMN designs and builds – specifically DC Analytics, its attribution software, that allows Gotbot AI offers 3 products. A Social Commerce, Leads Generation and Customer Experience solution. brands to track and optimise their offline advertising. Customers can get the information and service they require through simple Facebook Messenger, Twitter, WeChat, Skype, SMS, In -App chat and Web chat conversations.

BusyMed exists to help solve the problem of access to legal, quality medication for people in developing Paper transaction slips issued in the retail industries are expensive, impractical and outdated. They countries that have pharmacies located many kilometres from where they live. pollute the environment, fade over time, go missing and are an irritation to everybody. Retailers are We are a medicine price comparison and ecommerce platform. We assist the general public to search, wasting millions on issuing paper slips. find and buy prescription, non-prescription and consumer goods products from their local pharmacies in EcoSlips is an award winning digitisation service that converts paper slips from point-of-sale, ATMs, and a convenient and cost effective way. other pay systems into digital, eco-friendly, inter-active slips that are sent to your mobile phone. BusyMed provides pharmacies with an easy to use cloud-based ecommerce platform that’s easy to use The system integrates seamlessly with retailers and banks to save cost, preserve the environment and for both them and their customers as well as puts them on a single marketplace with other pharmacies boost sales. EcoSlips can save retailers millions of rands while reducing paper waste and preserving trees. in the area. Paper slips will soon be a thing of the past and digital, eco-friendly transaction slips the new norm.

DéMars is revolutionizing micro payments, by enabling unbanked customers to buy goods and services Fineazy is an AI-powered chatbot empowering excellent, informed financial decisions. We believe online - anywhere in the world - on their phones. financial capability is part of a person’s dignity, yet finance is hardly ever taught in a simple, engaging Thus providing merchants with access to a vast pool of new customers. and accessible way. Until now. Financial confidence starts with Fineazy. 52 53

FINTECHS & COMMERCE STARTUPS FROM ACROSS THE WORLD

5 to 10 fintech’s and commerce startups will have five minutes each to pitch their product or solution to our expert panel made up of VC’s, funds and consultants. These innovative, early-stage companies will come head- to-head live and on stage at Seamless Middle East 2018.

In these five-minute pitches, competitors will try to convince our industry experts that their business model, The winning startup will get a a unique opportunity to gain insight from key business players. technology or platform is going to be a game changer 2 that will revolutionize the region’s fintech industry. • A 4m stand at Seamless Southern Africa 2020 • One hour appointments with each judge (based on their availability) to mentor your company

JUDGES

Zimkhitha Z. Zatu Kenneth Kayser Chief Executive Officer Vice President: Open – EDGE Innovation STANDARD ABSA BANK PLC South Africa South Africa ID and security Implementation 54 partners 55 Payment platforms & POS issuers Delivery Digital and marketing Logistics Logistics

Payment Analytics and processors big data Card technologies & chip manufacturers CRM & Loyalty AI

Insurtech Payment Omnichannel gateway solutions Merchandising solutions

Ecommerce platforms Regtech

Fintech Innovation NFC

Supply Checkout, chain, ERP selfservice, Turnkey Mobile kiosk retail tech, Banking commerce ERP In store technologies solutions technology Security 56 57

ECOMM SEMINAR ECOMM UNIVERSITY SPEAKER LOUNGE FINTECH - Track 3 ORGANISERS OFFICE ENT/

40. Invoiceworx 34. APPtitude 32. EcoSlips 30. BusyMed 26. Innovative 46 42.GotBot 2m2 41. DCMN 2m2 24 2m2 Solutions 2m2 2m2 2m2 Assessments 2m2 43.Apollo 45. Colours 6m2 SPS 44.

29. Onfinga 37. Hasty 36. De-Mark 33. Evolve 28. DeMars Ubivelox6 6M2 35. FinEazy 2m2 39. FinChatBot 2m2 31. Wala 2m2 2m2 Express 2m2 2m2 Universe 2m2 2m2 m2

48 Aware Inc .9m2 RETAIL MEETING HUB Meeting PAYMENTS SEMINAR BOOKED Room 2 UNIV 20.Altius Solutions 25. J 4m2 Stephen VISITOR CAFÉ Meeting 21. Lab(Sewoo

ENT/ RESERVED MEDIA LOUNGE Room 3 Bluecode 4m2 Tech)12m2 PAYMENTS 4m2 - Track 2 (Post plenary) AVAILABLE 13a Transactional 16. Wirecard 19. Payment Solutions 18.Sunya 15m2 21m2 rd Comp 18m2 Technolo ass 13b Pax For bookings or questions, please contact Garth Goodman on 011 516 4005 or gies Plus Technology 17. GTP 21m2 18m2 15m2 18m2 at [email protected]

14. 11.Evolis 12m2 Openw 15.Magt 9. ay 8.Entersekt ek Europe

10. IDEMIA ENT/ 18m2 18m2 36m2 24m2 SA Seamless Payments BOOKVISITOR ONE & DELEGATE LOUNGE-OF DISCOVER FINANCIAL 18m2 Main Conference & Track 1 SERVICES

FINTECH UNIV 5. OUR LAST STANDS 72m2 4. 3. DZ 1. CARDP 2Bullion 2020 Sales 6.Dspre Africa Innovatric AY ad6m2 Bluechain IT 9m2 Stand 6m2 15m2 9m2 s 9m2 CONTACT GARTH ON +27 11 516 4005 OR EMAIL [email protected] exit entrance CTICC Exhibition halls 8 and 9 P

As at: 2019/02/0112:51 PM * Floor plan subject to change NETWORKING 60 61

Seamless Southern Africa 2019 will feature one unique exhibition opening. The “Official We understand that relationships event inauguration and exhibition opening” is at 10.00am on 12 March 2019. matter more than ever and at the end of the day, the success of Seamless Southern Africa will be determined by the number of It’s much better to be in the inner circle than standing on the sidelines – these interactive roundtable sessions in the conference are your chance to meet the Southern Africa’s top quality contacts you make. retailers, banks, telcos and brands. Leave here buzzing with actionable ideas that will revolutionise your business and with the contacts to make change happen. We’ve added several new initiatives alongside the annual networking Our networking team works year-round building important relationships with key buyers features to accelerate collaboration from across Southern Africa and will have a delegation of VIP buyers of payments and commerce technology, with purchasing power of millions of dollars, attending the show. and stimulate business connections.

With speed networking, peer- Do you struggle to get meetings with your key prospects? Do you know what you would to-peer roundtables, private say if you got them in a room for 30 seconds? Get working on your pitch now. Conference networking rooms, exhibition tours, ticket holders get access to an intense hour of speed networking where you will exchange a new mobile app and more. business cards with more buyers than you could meet in a year! Welcome to Jujama, a networking application for the attendees of Seamless Southern Africa 2019. This powerful app brings the event to your mobile device and allows you to: • See the attendee list and send out meeting requests • View the full agenda and floor plan • Pull your information from LinkedIn to update your profile • Network and post discussions to our live thread • View the sponsors and exhibitors Watch out for an email from [email protected] the networking concierge; this will contain your login details. There were more than 350 pre-arranged meetings through the app last year so make sure you don’t forget to login and make the most of the networking opportunities available. Register for Seamless now and get started! PLAN YOUR VISIT 64 65

6 TOP TIPS TO MAKE YOUR VISIT TO SEAMLESS SOUTHERN AFRICA FOOD COURT – Visitors can make use of the visitors lounge, at the back on the left side of the expo floor (Exhibition Hall 9) PARKING – CTICC 2 P3 parking 1 Pre-register in advance. You will be sent a badge to your email to REGISTRATION FOR VISITORS – Opens from 07h00 print off allowing you quick and easy access: EXHIBITION – Opens at 10:00 (Day 1 & Day 2) www.terrapinn.com/SeamlessAfrica COCKTAIL FUNCTION – Life Grand Café, V&A Waterfront

2 Create a personalised itinerary planner to book the exhibitors and speakers that you want to meet and hear. BUSINESS CENTRE A Business Centre is situated in the Main Foyer of CTICC 1. Business services include printing, photocopying, faxing, binding, 3 If you want to meet buyers, be sure to buy a conference ticket and laminating, etc. get full access to Jujama – the new matchmaking service: www.terrapinn.com/SeamlessAfrica COFFEE SHOPS 4 Browse the exhibitors that will be on the floor so you can navigate the The CTICC has two coffee shops. Coffee on the Square is situated on payment, fintech, retail and ecommerce trends: the ground floor in the Main Foyer of the CTICC 1 and Coffee on the Circle is situated in CTICC 2 on the ground floor reception area. The www.terrapinn.com/exhibition/seamless-africa/sponsors-and-exhibitors.stm two coffee shops offer light refreshments including breakfasts and lunchtime meals, pastries, cakes, coffees and teas. The cafés have extended opening hours as and when required. 5 Source innovative suppliers in advance and contact them before you visit the show. By registering you will automatically receive access to this online match making platform. It’s that simple! ACCOMMODATION www.terrapinn.com/SeamlessAfrica In walking distance of the CTICC are the city’s major hotels, providing over 4 500 rooms of three-star quality and above, including the Add Seamless Southern Africa to your diary now and ensure you do 483-room five-star The Westin Cape Town which forms part of the 6 convention centre complex. There are more than 16 000 rooms in not miss any of the amazing content available. hotels and guest houses in a 45-minute radius of the city centre, www.terrapinn.com/template/live/add2diary.aspx?e=9909 which has an efficient road network and good local transportation. SPONSORS & EXHIBITORS SPONSORS AND PARTNERS 68 69 EXHIBITORS SPONSORS ASSOCIATIONS

EXHIBITORS

MEDIA PARTNERS 12 – 13 March 2019 Cape Town International Convention Centre, Cape Town, South Africa EXPO OPENING HOURS: Tuesday, 12 March 2019: Conference 10am – 5pm Wednesday 13 March 2019: Conference 10am – 5pm

Payment Regtech processors CRM, loyalty solutions Payment gateway NFC Mobile Analytics and commerce big data solutions

Checkout, selfservice, Delivery and kiosk Logistics

Supply Mobile chain, ERP commerce solutions

Analytics and POS Big Data Security Digital ID and marketing security